174 jobs found

We're looking for an organised and proactive Compliance Officer to join our Building & Customer Safety team. This is an exciting opportunity to support the delivery of property compliance services, helping to ensure homes meet all relevant safety and regulatory standards. Working closely with a Contracts Manager, you'll coordinate inspections, manage compliance records, liaise with contractors and customers, and support the smooth delivery of essential compliance programmes. What You'll Be Doing Support property compliance activities, including gas, asbestos, fire safety and water hygiene. Coordinate inspections and customer appointments. Raise and monitor repair orders and compliance works. Maintain accurate records, databases and contractor documentation. Manage no-access cases and support compliance reporting. Build strong working relationships with contractors and internal teams. Carry out post-inspections to ensure work meets required standards. What We're Looking For You'll be organised, customer-focused and able to manage multiple priorities with excellent attention to detail. You'll have: Strong administrative and IT skills. Excellent communication and customer service skills. Experience maintaining accurate records and managing workloads. The ability to work independently and use your initiative. Desirable: Experience within social housing or property compliance. Knowledge of landlord compliance. Experience with repairs or scheduling systems. Qualifications A good standard of education, including GCSE (or equivalent) Maths and English.

Business Development Manager Location: Morpeth (with regional travel across the North) Up to 60,000 + Car Allowance + Performance Bonus + Excellent Benefits Are you an experienced Business Development Manager with a proven track record of winning work within social housing, property maintenance, construction or facilities management? We're recruiting for a leading national property services contractor that delivers repairs, planned maintenance, compliance and refurbishment works across the UK. Due to continued growth, they're looking to appoint a Business Development Manager to drive new business, strengthen existing client relationships and develop a strong pipeline of opportunities across the North. This is an excellent opportunity for a commercially minded Business Development Manager who enjoys building long-term partnerships, influencing key stakeholders and converting opportunities into profitable contracts. The Role As a Business Development Manager, you'll be responsible for identifying, developing and securing new business opportunities while growing existing client accounts across social housing and public sector markets. Working closely with operational, commercial and bid teams, you'll help shape winning solutions, support tender submissions and build long-term relationships with housing providers, local authorities and key decision-makers. Key Responsibilities Develop and manage a strong pipeline of new business opportunities across the North. Build lasting relationships with housing associations, local authorities and public sector clients. Generate new contracts while identifying opportunities to grow existing accounts. Lead pre-tender engagement and support framework opportunities. Work alongside commercial and operational teams to develop winning solutions. Support high-quality PQQ and tender submissions. Maintain accurate CRM records and provide regular pipeline reporting. Monitor market trends, competitors and upcoming procurement opportunities. Represent the business at client meetings, networking events and industry forums. About You To be successful in this Business Development Manager position, you'll ideally have: Experience in business development within social housing, property maintenance, construction or FM. A proven record of winning and growing contracts. Strong commercial awareness with knowledge of KPIs, SLAs, pricing and contract performance. Excellent communication, negotiation and presentation skills. Experience using CRM systems such as Salesforce, HubSpot, Dynamics or similar. Full UK Driving Licence and willingness to travel across the region. What's On Offer? Salary up to 60,000 depending on experience Performance-related bonus Car allowance Hybrid working 25 days holiday plus bank holidays Pension scheme Private medical options Life assurance Employee wellbeing programme Genuine opportunities for career progression within a growing national business If you're an ambitious Business Development Manager looking to join a growing organisation where you'll have the opportunity to make a real impact, we'd love to hear from you. Apply today or contact Megan at Think Recruitment on (phone number removed) for a confidential discussion.

Business Development Manager - Construction, Property Services & Infrastructure Location North of England (Can Offer Hybrid Working) Employment Type Full-Time Permanent Job Summary Responsible for developing and growing a regional portfolio of business opportunities across construction, property services, infrastructure, facilities management and public sector markets. Lead the identification, development, retention, and expansion of client relationships, supporting sustainable business growth through strategic account management, opportunity development, bid support and stakeholder engagement. Work closely with operational, commercial, bid, finance, marketing, and delivery teams to secure profitable contracts, maintain key client relationships and strengthen market presence. Key Responsibilities Business Development & Growth Develop and maintain a qualified pipeline of opportunities aligned with business growth objectives. Identify and pursue new business opportunities across public and private sector markets. Deliver pipeline, forecasting, and order intake targets. Support long-term growth strategies through proactive market engagement and opportunity identification. Develop and implement account growth plans to increase market share and contract value. Client & Account Management Build and maintain strong relationships with key stakeholders, decision-makers and influencers. Develop multi-level client relationships across operational, commercial, procurement and asset management functions. Lead client engagement activities to support retention, growth and contract renewals. Conduct regular account reviews and identify opportunities for service enhancement and expansion. Ensure high levels of client satisfaction through proactive communication and issue resolution. Opportunity Development & Pre-Construction Lead opportunity capture activities from early engagement through to contract award. Work closely with operational and commercial teams to shape winning solutions. Support the development of project strategies, delivery methodologies, risk assessments and value propositions. Identify and prioritise opportunities based on strategic fit, probability of success and commercial return. Coordinate internal resources to maximise bid success rates. Bid & Proposal Support Contribute to pre-qualification questionnaires (PQQs), invitations to tender (ITTs), presentations and client interviews. Develop high-quality bid content, case studies, win themes and client-focused proposals. Support bid planning and submission activities to ensure compliance and quality. Collaborate with subject matter experts to develop compelling and competitive submissions. Commercial Management Support pricing strategies and commercial negotiations. Maintain awareness of contract mechanisms, performance measures, service level agreements and commercial risks. Assist in the development of commercially sustainable solutions. Support contract growth through the identification of variation and additional service opportunities. Market Intelligence & Reporting Maintain accurate records within CRM systems and business development databases. Track opportunities, contacts, meetings, forecasts and conversion rates. Monitor market trends, procurement pipelines, competitor activity, frameworks and policy developments. Produce regular reports on pipeline performance, risks, opportunities and business development activities. Identify emerging sectors and strategic growth opportunities. Collaboration & Leadership Work collaboratively across operational, commercial, finance, bid, marketing and support functions. Promote a customer-focused culture across the business. Support marketing initiatives, networking events, industry forums and client engagement activities. Act as an ambassador for the organisation, maintaining professionalism and integrity at all times. Qualifications & Experience Essential Proven experience in business development, account management, partnership development or client relationship management. Experience within construction, infrastructure, property services, facilities management, housing, utilities or related sectors. Demonstrable track record of winning, retaining and growing contracts. Strong commercial awareness and understanding of contract delivery models. Experience supporting tender, bid and pre-construction activities. Full UK driving licence and willingness to travel regionally. Desirable Knowledge of public sector procurement processes and frameworks. Experience within housing, repairs and maintenance, compliance, retrofit, decarbonisation, infrastructure or facilities management sectors. Familiarity with CRM systems such as Salesforce, HubSpot, Dynamics or equivalent. Understanding of social value, sustainability and Net Zero initiatives. Skills & Knowledge Excellent business development and client relationship management skills. Strong negotiation and influencing capability. Commercially aware with an understanding of pricing, risk and contract performance. Strong presentation, networking and communication skills. Ability to develop strategic account plans and growth strategies. Strong organisational and pipeline management capability. Experience managing multiple opportunities simultaneously. Proficient in Microsoft Office and CRM platforms. Ability to build relationships at all levels of an organisation. Personal Attributes Results-driven and motivated by achieving growth targets. Strong communicator with excellent interpersonal skills. Commercially focused and customer-oriented. Self-motivated and proactive. Strategic thinker with a solution-focused mindset. Professional, credible and confident when engaging senior stakeholders. Adaptable and able to manage changing priorities. Collaborative team player with strong relationship-building skills. Committed to continuous improvement and business success. What the Role Offers Opportunity to drive strategic growth within a dynamic and expanding business. Exposure to major clients, frameworks and long-term programmes. Professional development and career progression opportunities. Flexible and hybrid working arrangements. Competitive salary, bonus structure and benefits package.

The starting salary for this role is £73,317 per annum, based on a 36 hour working week. We are looking for a highly skilled and motivated Senior Manager to join our brand new Connect to Community (C2C) service within Surrey County Council's Adults, Wellbeing and Health Partnerships directorate. This is an exciting opportunity for a dynamic leader who wants to work collaboratively to improve outcomes for Surrey residents. This role will hold joint responsibility for Connect to Community, including oversight of the Mental Health and Learning Disability & Autism teams, ensuring timely support, strong safeguarding practice, and a personalised, strengths based approach from first point of contact. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Service The Connect to Community (C2C) team provides a pioneering, resident focused model that supports people from their very first point of contact. The team brings together a range of professional backgrounds to complete urgent assessments, connect residents to local services, and develop effective support plans. Senior leaders in C2C play a crucial role in: safeguarding and risk management providing oversight and direction for the service ensuring strength-based practice supporting multidisciplinary collaboration This is an environment that values innovation, professional leadership, and positive change. About the Role As the Senior Manager, you will provide joint leadership for the Connect to Community service, which encompasses the Mental Health and Learning Disability & Autism pathways within C2C. You will ensure the delivery of robust safeguarding practice that is both personalised and strengths-based, while overseeing day to day operations such as triage, safeguarding, risk management, assessment, and support planning. The role includes managing a delegated budget and maintaining strong performance and compliance across the service. You will champion a multi disciplinary, strengths based, preventative approach and work closely with NHS partners, the voluntary sector, community organisations, and internal teams. In addition, you will support continuous improvement, staff development, and ongoing service innovation. We are seeking an enthusiastic, forward thinking leader committed to excellent practice and delivering positive outcomes. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Professional qualification in social care, occupational therapy, nursing, or another relevant health field Recent experience managing frontline adult social care services Comprehensive knowledge of adult social care and health legislation Experience of leading change and driving service improvements Commitment to strengths based practice, personalisation, and supporting carers Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. Your Application To apply, we request that you submit a CV and you will be asked the following 3 questions: Please describe your experience of leading and managing frontline adult social care services. How have you ensured high quality practice, strong performance, and effective oversight, this should cover safeguarding, and the assessment and support planning processes and how you ensure risks are appropriately managed in complex or high pressure environments? This role will also have responsibility for the Mental Health and Learning Disability & Autism pathways within Connect to Community. Please outline any experience you have in these areas, or transferable skills and knowledge that would support you in leading these pathways. What impact have you made in your previous roles? Provide an example of how you have worked collaboratively with internal and external partners (e.g., health, voluntary sector, community organisations) to deliver positive change or improved outcomes. How did your leadership approach reflect Surrey County Council's values, strengths-based practice, and commitment to personalisation? The job advert closes at 23:59 on 05/07/2026 with interviews to follow. An exercise may be included as part of the interview. An enhanced DBS check including the Adults' and Children's Barred Lists will be required. This post is politically restricted under the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Planner Administrator Location : Paisley, Renfrewshire (Office-Based, No Remote Working) Type : Permanent Salary : £24,500.00 - £30,000.00 per annum (DOE) Pension : Government Stakeholder Company Overview Consilium Contracting Services Ltd is a fast-paced, 24/7 multi-trade contracting business headquartered in Paisley. Operating primarily within the public sector, they specialize in social housing projects for Housing Associations and Councils. Managing over 2,500 jobs each month, the company handles a variety of tasks, from small repairs to large-scale works such as voids, WC upgrades, and medical adaptations. Maintaining KPIs is critical to their operations. Role Overview As a Planner Administrator (Scheduler), you will play a key role in scheduling and planning tradespeople for social housing projects while ensuring accurate documentation and compliance with KPIs. Key Responsibilities Job Management and Scheduling: Use the simPRO job management system to record, manage, and track all tasks. Schedule and assign the correct tradesperson to each job, ensuring operatives' diaries are accurately populated. Understand the time required for various multi-trade jobs to plan effectively. Job Validation and Documentation: Verify and validate all completed jobs, ensuring necessary photographs, paperwork, and documentation are recorded. Address and resolve errors in customers' Schedule of Rates (SoRs). Material Management: Manage and order materials for engineers, avoiding duplication of orders and ensuring proper tracking of items. Performance Monitoring: Identify concerns related to job quality, time management, or resource availability. Act as the "eyes and ears" for the Contracts Manager, flagging potential challenges. Reporting and KPI Management: Prepare statistical reports for the Contracts Manager and customers. Manage and validate the accuracy of monthly KPI reports. System Maintenance and Administrative Tasks: Maintain and update simPRO with diligence and accuracy. Demonstrate proficiency in Microsoft Office, particularly Outlook and Excel. Additional Responsibilities: Provide out-of-hours call-handling support on a rota basis. Key Skills and Attributes Strong organizational and time management skills. Ability to work effectively under pressure in a fast-paced environment. Positive, flexible, and self-motivated attitude. Excellent attention to detail and problem-solving capabilities. Benefits Competitive salary (£24,500.00 - £30,000.00 DOE). Government Stakeholder Pension. A dynamic and supportive team environment. If you thrive in a fast-paced environment and have the skills to manage and schedule multi-trade operations efficiently, apply now to join the team! Please note: Applications will only be considered from candidates who meet the specific experience criteria outlined below. If you do not have the relevant experience, we kindly ask that you do not apply for this role

Tenant Liaison Manager Manchester - High Rise Remedial Works We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity. You will work closely with site management and manage your own case load. Your new role As the Resident Liaison Lead for the high-rise programme, you'll be the day-to-day interface between residents, the Housing Association and the contractor's delivery team. You'll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support. You'll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free. Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments. What you'll need to succeed Proven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred). Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically. Strong organisational and administrative capability, including accurate record-keeping and confidence using spreadsheets/CRM-style trackers. Experience managing access, supporting vulnerable residents and handling sensitive information in line with data protection requirements. Confidence managing complaints, difficult conversations and on-site challenges, using de-escalation and clear escalation routes. Ability to build strong working relationships with Housing Association teams, site management, operatives and resident representatives. Awareness of HRB environments and the importance of compliance, audit trails and consistent communication under the Building Safety Act. What you'll get in return Weekly Pay - Hourly or daily rate Option to be paid PAYE or Umbrella Full time hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Health, Safety & Environmental Manager Location: West London Salary: Up to 70,000 per annum + Company Car / Car Allowance + Excellent Benefits Contract Type: Full-Time, Permanent A leading social housing contractor is seeking an experienced Health, Safety & Environmental Manager to support the delivery of repairs, maintenance, compliance, and planned works contracts across West London. The Role You will be responsible for promoting a positive health, safety, and environmental culture across operational teams, ensuring compliance with legislation, company procedures, and industry best practice. Key responsibilities include: Conducting site audits and inspections across social housing properties Providing HSE advice and support to operational teams and management Leading accident, incident, and near-miss investigations Producing reports and implementing corrective actions Supporting compliance with ISO management systems Delivering training, coaching, and guidance to employees Ensuring health, safety, and environmental best practice is maintained across contracts Requirements Previous experience within Social Housing, Repairs & Maintenance, Facilities Management, or Construction NEBOSH Construction Certificate (essential) NEBOSH Diploma or working towards (desirable) Experience managing HSE across multiple sites Strong knowledge of UK health and safety legislation Excellent communication, reporting, and stakeholder management skills Full UK Driving Licence Benefits Company Car or Car Allowance Annual Bonus Scheme 26 Days Holiday + Bank Holidays Enhanced Pension Private Healthcare Life Assurance Flexible Working Options Learning & Development Support Employee Wellbeing Programme This is a fantastic opportunity to join a well-established social housing contractor and play a key role in maintaining high standards of health, safety, and environmental compliance across a growing portfolio of contracts.

Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they're committed to operating in a compliant, transparent and accountable way - ensuring the information they hold is managed responsibly and securely. They're now looking for an experienced Information Governance Manager to lead their Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you'll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of their data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What they're looking for They're looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You'll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply

Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they're committed to operating in a compliant, transparent and accountable way - ensuring the information they hold is managed responsibly and securely. They're now looking for an Information Governance Officer to join their Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You'll work closely with their Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure they meet their legal and regulatory responsibilities. What you'll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What they're looking for They're looking for someone who is organised, detail-focused and confident working with processes and policy. You'll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply

Property Services Delivery Manager Bury St Edmunds Permanent Competitive salary We are recruiting for a Property Services Delivery Manager on behalf of our client. This role is responsible for delivering effective property and asset management services, ensuring compliance, and supporting wider organisational objectives. Key Responsibilities Deliver property services and asset management within a social housing environment Manage contracts and ensure compliance with regulatory standards Work collaboratively across departments and with external stakeholders Ensure adherence to NRoSH and Housing Ombudsman requirements Lead, coach and support colleagues Manage data, reporting and workloads to meet deadlines Identify solutions and contribute to wider business objectives Requirements Minimum 3 years' experience in a similar social housing role Strong knowledge of property/asset and contract management Understanding of NRoSH and Housing Ombudsman standards Proven leadership and stakeholder engagement skills Strong organisational, IT and problem-solving abilities Experience in coaching and developing teams Full UK driving licence and access to a vehicle Ability to pass an Enhanced DBS check and undertake training Desirable: Relevant housing, construction or building qualification, or willingness to work towards one Please apply today or call our office for more information on (phone number removed).

We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Corporate Compliance Manager (Interim) Location: Central Gosport, Hampshire Rate: £389.84 per day PAYE plus holiday allowance If the role was a permanent role, the annual salary would be in the region of £101k. Contract Type: Interim / Temporary Hours: 37 hours per week, Monday to Friday . The Opportunity An exciting opportunity has arisen for an experienced Corporate Compliance Manager to join a busy local authority team based in Gosport. This role is responsible for leading the Compliance Team and ensuring the effective management of statutory compliance activities across both social housing and corporate assets. The successful candidate will play a key role in driving compliance performance, managing specialist contractors and ensuring the safety of residents, staff and building users. Key Responsibilities Lead and manage the Compliance Team, including two Compliance Contract Leads and a Compliance Officer. Oversee and manage contracts relating to: Asbestos Management Surveys, Remedial Actions and Monitoring Electrical Inspections and Testing Fire Risk Assessments, Remedial Actions and Fire Servicing Gas Inspections, Testing and Servicing Lift Servicing and Maintenance Water Risk Assessments and Remedial Actions Drive contractor performance and maintain high levels of statutory compliance. Monitor compliance performance against agreed KPIs. Produce and present monthly compliance reports to senior stakeholders. Support the specification, procurement and mobilisation of compliance contracts. Verify contractor invoices and ensure expenditure aligns with contractual agreements. Chair and attend operational and strategic meetings as required. Build effective relationships with residents, leaseholders, councillors, contractors and internal departments. Ensure compliance records, certification and work programmes are accurately maintained through compliance management systems. About You To be successful in this role you will have: Proven experience managing multiple compliance disciplines within housing, property or local authority environments. Strong contractor management experience with a track record of improving performance. Previous experience managing compliance teams and staff. Excellent knowledge of statutory compliance regulations and associated legislation. Experience of budget management, cost control and delivering value for money. Strong analytical, reporting and presentation skills. Advanced Microsoft Office skills, particularly Excel and Word. Excellent organisational skills and attention to detail. Experience using compliance management systems would be highly advantageous. The ability to communicate effectively with stakeholders at all levels. Skills Compliance Management Contract Management Health & Safety Compliance Asbestos Compliance Fire Safety Management Gas Safety Compliance Electrical Compliance Budget Management Performance Reporting Stakeholder Management Benefits Competitive daily rate of £389.84 Opportunity to work within a respected local authority Varied and challenging compliance portfolio Leadership role with direct management responsibility Immediate impact on service delivery and resident safety . Should your application for a Corporate Compliance Manager be successful, you will be contacted shortly. Please note: The Corporate Compliance Manager job title shown above may be different to local job titles used in the client's business and issued on their contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.

Repairs Manager Local Authority in Surrey 500 per day 3-4 days on-site A local authority in Surrey is seeking an experienced Repairs Manager to lead a high-performing housing operations function. This is a fantastic opportunity to take on a role with real operational ownership, overseeing multiple workstreams across repairs, damp & mould, and voids. The Role You will be responsible for leading and driving performance across key housing services, ensuring high-quality delivery and strong resident outcomes. Key responsibilities include: Overseeing repairs, voids, and damp & mould services Managing and developing operational teams, including a dedicated Voids Manager Providing leadership across surveyors and wider housing operations teams Ensuring compliance with KPIs, SLAs, and regulatory standards Driving service improvements and operational efficiency Acting as a key point of escalation for complex issues Team Structure 2x Surveyors (Repairs) 2x Surveyors (Voids) Voids Manager reporting directly into you Oversight of the DLO (Direct Labour Organisation) About You We are looking for a proven leader within housing repairs and maintenance who can hit the ground running in a fast-paced environment. You will have: Extensive experience in housing repairs, voids, and maintenance services Strong leadership and team management capabilities Experience working within local authority or social housing environments A track record of improving performance and service delivery Excellent stakeholder management and communication skills Additional Information Day rate: 500 Hybrid working: 3-4 days in the office Confidential opportunity - not yet on the open market If you are interested in this opportunity or would like to find out more, please get in touch to discuss further.

Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an experienced Information Governance Manager to lead our Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you ll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of our data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What we re looking for We re looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You ll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Rent/Service Charge process improvement within Housing Immediate Hybrid £20.50phr + Holiday About the role We are seeking an experienced Rent Setting & Systems Improvement Manager to lead and deliver improvements to our rent and service charge setting processes within a housing management environment. This role will play a key part in streamlining existing processes, managing staff, and supporting the implementation and integration of a new housing management system.You will work closely with Finance, Housing, and IT teams to ensure accurate rent and service charge calculations, robust governance, and efficient end-to-end processes that support both customers and staff. Key responsibilities Lead and manage the rent and service charge setting process across the organisation, ensuring compliance with legislation and regulatory requirements. Manage, support, and develop a small team responsible for rent and service charges. Review, redesign, and streamline rent-setting processes, identifying opportunities for automation and efficiency. Play a key role in the implementation and integration of a new housing management system, ensuring rent and service charge functionality meets business needs. Translate business requirements into clear system and process specifications Work collaboratively with stakeholders to embed improved ways of working Ensure data accuracy, reconciliation, and strong audit trails Support change management and staff training during system and process changes About you You will have: Proven experience in rent setting and/or service charges within a housing environment (social housing, housing association, or local authority) Experience of process improvement or service redesign, with the ability to simplify complex processes Hands-on involvement in a housing management system implementation or major system change (e.g. Northgate, Capita, Aareon, Civica or similar) Strong staff management experience, including coaching and performance management Excellent stakeholder engagement and communication skills Confidence working in a hybrid role, balancing home working with on-site collaboration Why join? Opportunity to shape and improve a critical housing service Play a key role in a major system and process transformation Flexible hybrid working (home-based with 1-2 days per week on site in Manchester) Supportive, values-driven organisation with a focus on continuous improvement

TristoneNash Ltd have an excellent opportunity for a building safety professional who is passionate about protecting residents, driving compliance, and ensuring our homes meet the highest safety standards. The Opportunity Reporting into the Head of Compliance, you will take ownership of building safety across the housing portfolio, ensuring compliance with the Building Safety Act, Fire Safety Regulations, and all relevant statutory requirements. Working closely with internal teams, contractors, consultants, and regulatory bodies, you will lead on the development and implementation of robust building safety processes, providing assurance that the residents remain safe and homes remain compliant. This role offers a hybrid working arrangement, combining home working with regular attendance at our Kidderminster office and visits across our housing stock as required. Key Responsibilities Lead the delivery of building safety compliance across the organisation's residential portfolio. Develop, maintain, and review Building Safety Cases and supporting documentation. Ensure compliance with the Building Safety Act and associated regulatory requirements. Manage building safety risks, including fire, structural, and other safety-critical elements. Monitor contractor performance and ensure compliance-related works are delivered effectively. Support the organisation in maintaining accurate compliance records and reporting. Work collaboratively with operational teams to embed a strong safety culture throughout the business. Act as a key point of contact for residents, contractors, and regulatory stakeholders on building safety matters. Provide expert advice and guidance to senior leaders on building safety and compliance issues. About You You will have: Proven experience in a Building Safety, Compliance, Asset Management, or Property Safety role. Strong knowledge of the Building Safety Act, Fire Safety legislation, and wider property compliance requirements. Experience working within social housing, housing associations, local authorities, or residential property management. Excellent stakeholder management and communication skills. The ability to manage multiple priorities and work effectively both independently and collaboratively. A relevant qualification in Building Safety, Construction, Surveying, Fire Safety, Compliance, or a related discipline (desirable). To apply for this position please submit your CV or speak to Harvey Baker on for more information

Gas Supervisor - Social Housing Location: North London Salary: 45,000 - 55,000 Contract: Temp-to-Perm Hours: Monday to Friday, 8:00am - 5:00pm We are currently recruiting for an experienced Gas Supervisor to join a leading contractor within the Social Housing sector covering North London. Reporting to the Gas Manager, you will be responsible for supervising a team of Gas Engineers and Apprentices, ensuring all servicing, maintenance, and installation works are completed safely, efficiently, and to a high standard. Key Responsibilities Supervise Gas Engineers and Apprentices across domestic gas works Support the Gas Manager with technical and operational duties Carry out quality inspections and audits on engineers and subcontractors Ensure compliance with Gas Safe regulations and health & safety standards Attend client and health & safety meetings where required Assist with resident and client queries and complaints Carry out servicing, repairs, commissioning, and maintenance work when necessary Requirements Full Domestic ACS qualifications including MET1 CDMMA1 qualification Previous experience within Social Housing Experience supervising or mentoring engineers Strong understanding of gas compliance and health & safety Good IT skills including Microsoft Excel and Word Desirable Gas auditing experience SMSTS qualification LPG, Oil, or Commercial Gas qualifications This is an excellent temp-to-perm opportunity offering long-term progression with a well-established

EA Associates are partnering with a small, family run construction with a strong reputation for delivering quality projects across the residential and commercial sectors. As part of our growth strategy, we are looking to expand our presence within the social housing and planned/reactive maintenance markets. We are seeking an ambitious and driven Business Development Manager to help identify, secure, and develop new opportunities within housing associations, local authorities, and social housing providers. The Role Reporting to the directors, you will play a key role in driving business growth by building relationships with key decision-makers, identifying tender opportunities, and developing strategic partnerships within the social housing and maintenance sectors. This is an exciting opportunity for someone with strong industry contacts and experience of winning maintenance, refurbishment, and social housing contracts. Key Responsibilities Identify and develop new business opportunities within the social housing sector. Build and maintain relationships with housing associations, local authorities, framework providers, and property management organisations. Monitor and identify upcoming tender opportunities for reactive maintenance, planned maintenance, voids, repairs, and refurbishment works. Lead bid and tender submissions alongside the operational team. Develop and implement business development strategies to achieve growth targets. Attend networking events, industry forums, and client meetings. Maintain a pipeline of opportunities and provide regular reports on business development activities. Work closely with estimating, operations, and senior management teams to ensure successful project delivery and client satisfaction. Promote the company's services and strengthen its market presence. About You The successful candidate will have: Proven experience in business development within construction, property maintenance, or social housing. Strong understanding of social housing procurement routes, frameworks, and tendering processes. Established relationships within housing associations, local authorities, or maintenance procurement teams would be highly advantageous. A track record of securing maintenance, refurbishment, repairs, or compliance-related contracts. Excellent communication, negotiation, and presentation skills. Self-motivated with the ability to work independently and drive results. Full UK driving licence. What We Offer Company vehicle or car allowance. Opportunity to play a key role in shaping the future growth of the business. Supportive and entrepreneurial working environment. Career progression opportunities within a growing company. Pension scheme and holiday entitlement. Apply Now If you have the drive, industry knowledge, and contacts to help grow our presence within the social housing and maintenance sector, we'd love to hear from you.

Treasury & Investment Manager Manchester, Greater Manchester £65,000 per annum Permanent, Full Time (35 hours per week) Agile working in place Closing date: 6th July 2026 Interview date: Week commencing 20th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing key financial systems and tools including financial planning models, asset and liability registers, investment appraisals, and cashflow forecasting. In this role, you will be responsible for Develop and maintain treasury strategy and policies, ensuring liquidity, compliance, and accurate cashflow reporting. Monitor and report on financial performance for growth, investment, and treasury plans, providing variance analysis and recovery plans where needed. Oversee funding and lender relationships, including debt management, covenant compliance, and loan security schedules. Insurance portfolio management We are looking for people who are or have Qualified Accountant (ACA / ACCA / CIMA / CIPFA) or Treasury (MCT) Proven experience running day-to-day Treasury operations within a fast-paced finance or treasury environment, with confidence across cash, payments and controls. A track record of improving processes, service delivery or commercial outcomes, with the ability to spot opportunities and drive change. Strong communication and stakeholder-management skills, comfortable influencing and presenting to audiences at different levels of the organisation. A people-focused leader with experience in developing others through coaching, performance management and on-the-job training. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.