10 jobs found

Job Title: Ecommerce Manager Location: Greater London Salary: 40,000 - 50,000 Hours: Full-time, Mon-Fri (Hybrid, 3 days office, parking onsite) About the Role: As the Support Manager for eCommerce & B2C, you will lead day-to-day customer support operations with primary focus on consumer channels and digital commerce platforms. You will manage frontline customer relationships, oversee support team delivery across multiple digital touchpoints, ensure service excellence, and operationally support eCommerce platforms managed by the Head of Commercial Projects. This is an operational role focused on digital customer experience, team leadership, and driving online customer satisfaction, with supplementary B2B account support. To be successful in this role you will ideally have experience within Tech FMCG or FMCG. What's in it for you? Working within forward thinking gaming company Supporting culture Development opportunities Brilliant break out area with gaming consoles and fully stocked bar Ecommerce Manager Responsibilities: eCommerce Platform & Marketplace Management Digital Analytics & Performance Tracking Team Leadership & Training Technical & Systems Management Channel Coordination & Cross-Functional Collaboration Ecommerce Manager will have / be: B2C experience within Tech FMCG Experience managing third party marketing Proactive Adaptable Experience working across Europe & US markets ideally but not mandatory

Marketplace & Marketing Manager Blackburn £45,000-£60,000 + Bonus + Benefits A growing and ambitious product-led business is looking for a Marketing & Marketplace Manager to help lead the next phase of online growth across marketplace and digital channels. This is a highly commercial, hands-on role centred around driving marketplace performance, expanding product ranges and increasing online visibi click apply for full job details

Ecommerce Customer Services Operations Executive UK-based/Hybrid | Full-time Replacement role About the Client We are partnering with a long-established UK consumer health and wellness business with a strong global footprint. The company develops and manufactures natural healthcare products sold across retail, pharmacy, and direct-to-consumer channels in over 50 international markets. Ecommerce is a key growth channel, with strong activity across Amazon, Shopify (DTC), and TikTok Shop, supported by a complex supply chain and batch-managed product environment. We are now hiring an Ecommerce & Marketplace Operations Manager to take ownership of end-to-end digital trading and operational performance. The Role A highly operational, hands-on role responsible for managing E-commerce execution across: Amazon Seller Central (3P - core focus) Shopify DTC TikTok Shop You will ensure smooth order flow, strong stock availability, accurate marketplace execution, and a high-quality customer experience. Amazon is the dominant channel and requires strong Seller Central expertise and operational control. Key Responsibilities Own Amazon Seller Central (3P) operations, performance, and account health Manage catalogue accuracy, SKU changes, and compliance requirements Monitor KPIs (returns, chargebacks, performance metrics) and drive corrective action Oversee Shopify and TikTok Shop fulfilment (pick, pack, ship) Own stock management, replenishment, and availability across channels Manage customer service issues across E-commerce touchpoints Produce regular sales and settlement reporting (Excel/ERP/Amazon) Work across ERP systems, Shopify, and Amazon Seller Central Support international marketplace and operational transitions Skills & Experience Required Strong experience with Amazon Seller Central (essential) Ecommerce operations experience across DTC and marketplaces Strong understanding of stock management, fulfilment, and forecasting Confident using Shopify or similar platforms Strong Excel and reporting capability Experience with ERP systems (SAP preferred) Strong understanding of Amazon KPIs and marketplace operations Able to manage multiple stakeholders in a fast-moving environment Who You Are Hands-on, operational, and highly execution-focused Strong problem solver who takes ownership Comfortable in fast-changing E-commerce environments Highly organised with strong attention to detail Confident working across multiple systems and stakeholders Able to work independently and deliver under pressure *Rates depend on experience and client requirements

This role is responsible for managing and growing the marketplace channels across the UK and EU, driving sales, visibility, and performance through data analysis, content optimisation, and strategic trading. It involves full ownership of marketplace operations working cross-functionally to deliver a premium brand presence while optimising listings, inventory, and marketing opportunities. Client Details A premium global footwear and apparel brand known for blending performance innovation with lifestyle appeal. The business has a strong presence across international markets, with a focus on quality, craftsmanship, and digital growth through eCommerce and marketplaces. Description Own and manage end-to-end marketplace operations across multiple European platforms, from product selection to sell-through Drive sales growth through trading plans, performance analysis, and P&L management Optimise product listings and data feeds (titles, descriptions, imagery, SEO) to maximise visibility and conversion Collaborate cross-functionally with planning, marketing, finance, product, and customer service teams Manage inventory, forecasting, stock levels, and returns in partnership with demand planning Build and maintain relationships with marketplace partners to unlock marketing and trading opportunities Develop and execute marketplace strategy to support expansion into new markets Monitor performance and deliver regular reporting with actionable insights and recommendations Manage marketplace advertising and promotional activity to improve ROAS and exposure Profile About You: Strong knowledge of marketplace platforms (not Amazon), including algorithms and compliance. Proven experience managing and trading marketplace channels. Highly analytical, with advanced Excel skills and experience using BI tools. Demonstrated management of marketplace P&L. Experience running marketplace ads and optimising performance (ROAS). Hands-on experience with feed management tools and ecommerce platforms. Commercially minded, with strong negotiation and trading skills. Job Offer 40,000- 45,000 base + 20% bonus + 10% annual bonus Remote working model (ideally based within 2.5 hours of Oxfordshire) Private medical, life assurance & critical illness cover Car allowance & wellbeing support (incl. EAP) Cycle to Work, staff discounts & referral scheme Extra perks incl. birthday off & holiday buy scheme

Returns & Recommerce Coordinator Location: Heywood Salary £30,000 plus bonus and benefits We're working with a fast-growing consumer goods supplier who are seeking a highly organised and commercially minded Returns & Recommerce Coordinator / Manager to take ownership of the returns process and develop a scalable clearance and resale channel. This is a critical role that bridges operations and revenue generation-responsible for efficiently managing returns, processing refunds and credits, and maximising recovery value by remarketing suitable stock through channels such as eBay, Amazon, and other marketplaces . They are looking for someone with an entrepreneurial mindset and a strong trader mentality -capable of spotting opportunities, optimising pricing, and turning returned stock into a profitable and growing sales channel. Key Responsibilities: Recommerce & Clearance Strategy • Grade returned and excess stock (resalable, clearance, damaged, non-saleable) • Take a trader-led approach to pricing, bundling, and selling clearance stock • Maximise recovery value through smart channel selection and pricing strategies • Build and grow the recommerce function into a revenue-generating sales channel Marketplace Management • List and manage clearance and graded stock on eBay, Amazon, and other platforms • Create accurate, compelling, and commercially effective listings • Monitor pricing, demand, and competitor activity • Handle customer queries relating to recommerce/clearance items • Ensure marketplace compliance and strong performance metrics Customer Service Collaboration • Work closely with the customer service team to ensure queries are answered quickly and accurately • Support return-related enquiries and escalations • Help improve overall response times and service quality Operational & Systems Management • Use internal systems (Shopify, ERP, etc.) to track returns, stock, and orders • Identify trends in returns and recommend improvements • Improve efficiency and turnaround times within the returns process What we're looking for: Experience in returns, ecommerce operations, or marketplace selling Strong understanding of refunds, credits, and stock handling Experience selling via eBay, Amazon, or similar platforms Strong commercial awareness with a trader mindset Excellent organisation and attention to detail Ability to take ownership and make decisions This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions. Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16738

General Manager (CEO Designate) Location: Ealing (Onsite) with UK travel as required Salary: £85,000 - £115,000 (negotiable) Car allowance, Healthcare, Performance Bonus, and Significant Annual Executive Bonus The Opportunity This is not a caretaker role. It is a launchpad. An established, high-velocity B2B eCommerce and wholesale business is preparing for its next chapter. With the current CEO planning retirement, we are seeking a board-ready leader to join as General Manager with a clear and accelerated path to UK CEO. We need someone who has already operated at GM level in a UK eCommerce business, with direct P&L responsibility for a turnover of £150M in a large-scale, multi-site environment. You will not shadow. You will take full ownership of UK operations from day one-learning the mechanics of the business, earning the trust of the team, and proving you have the strategic grip and commercial instinct to take the helm. The Role As General Manager (CEO Designate), you will be based at our Ealing head office and oversee a multi-site UK operation. Your mandate is twofold: deliver exceptional commercial and operational performance now, while systematically preparing to assume the CEO role within two years. You will balance rigour with vision, optimising costs, driving growth, building culture, and positioning the business for its next stage of scaling. Strategic Leadership & Succession Pathway - Work alongside the outgoing CEO to absorb full strategic, operational, and governance responsibilities over a defined 12-24-month transition. Act as the senior decision-maker for legal defence, crisis management, and UK regulatory compliance. Review and execute key service contracts, protecting the business commercially and legally. Lead the annual budget process in collaboration with HQ and the CEO, translating group-level financial goals into measurable monthly business objectives. Own full P&L performance, including quarterly bonus assessments and ongoing refinement of incentive structures to retain and motivate top talent. Drive sustainable growth by balancing revenue generation with cost discipline. Lead high-stakes negotiations across the supply chain cost base: platform fees, courier charges, labour outsourcing, customs clearance, and trucking. Oversee warehouse standards and logistics performance across all UK sites. Manage third-party marketplace performance, ensuring maximum channel efficiency and brand reach. Own quarterly workforce planning, ensuring resource aligns with demand. Lead senior hiring and support ongoing leadership development. Champion a high-performance, inclusive culture-visible, hands-on, and motivating across warehouse floor to boardroom. Provide strategic oversight for office and warehouse infrastructure, plus critical IT developments to support scaling. Lead ad-hoc projects from HQ or Group GM, ensuring alignment with broader group strategy. Experience Experience: 10 years' professional experience, with 5 years at senior management / GM level in a UK-based eCommerce business. Scale: Proven track record managing a turnover of £100M in a large-scale, multi-site environment. Sector: Consumer products retailing, ideally B2B eCommerce or wholesale. Commercial toolkit: Working knowledge of marketing, accounting, and HR principles. Education: Bachelor's degree required; Master's/MBA strongly preferred. Successor mindset: You aren't looking for a job. You're looking for a legacy. You intend to be CEO within two years. Hands-on and strategic: Comfortable digging into detail when needed, but always with an eye on the horizon. Resilient: Thrives under pressure in a fast-paced, multi-site environment. Exceptional communicator: Able to influence from warehouse team to board level. As a specialist boutique executive search firm, Executive Recruit partners with organisations to secure the calibre of leadership that drives meaningful change. Our bespoke methodology ensures clients access exceptional executives who combine strategic vision with proven execution, ultimately strengthening leadership depth and board performance.

My client, a fast-growing direct-to-consumer health and wellness brand is on a mission to help consumers make smarter choices through innovative nutrition products. With a strong E-commerce presence and ambitious growth plans, the business is investing heavily in digital channels, customer acquisition, and creator-led commerce. As social shopping continues to reshape the consumer landscape, we're looking for a Social Commerce Manager to play a key role in building and scaling one of their most exciting growth channels. Social Commerce Manager North West England (Hybrid: 4 days office, 1 day WFH) Ready to Scale a High-Growth Social Commerce Channel? We're looking for a commercially minded Social Commerce Manager to own and accelerate our TikTok Shop and wider social commerce strategy. This is a hands-on role with real ownership, where you'll drive revenue growth through creator partnerships, affiliate marketing, shoppable content, promotional campaigns, and platform optimisation. If you're passionate about TikTok Shop, creator-led commerce, and turning content into sales, we'd love to hear from you. What You'll Be Doing Drive Social Commerce Growth Own the day-to-day performance of TikTok Shop. Grow revenue, orders, conversion rate, and AOV. Manage product listings, promotions, bundles, vouchers, and launches. Support TikTok Lives, Flash sales, and seasonal campaigns. Spot trends, react quickly, and identify new growth opportunities. Build Creator & Affiliate Partnerships Recruit, manage, and grow relationships with creators and affiliates. Coordinate gifting, briefs, UGC, and content approvals. Track performance and scale high-performing partnerships. Support affiliate activity across TikTok Shop and other platforms. Optimise Performance Plan and execute campaigns that drive measurable sales growth. Analyse performance data and make commercial recommendations. Test new content formats, offers, and promotional strategies. Monitor competitors, trends, and platform developments. Reporting & Insights Track and report on revenue, conversion, AOV, creator performance, and campaign results. Deliver actionable insights and recommendations to stakeholders. What We're Looking For Essential Experience in Ecommerce, Social Commerce, Affiliate Marketing, Marketplace Management, or Digital Marketing. Strong understanding of TikTok Shop and creator-led commerce. Commercial mindset with a focus on revenue, growth, and profitability. Experience managing promotions, product listings, and campaigns. Strong analytical, organisational, and stakeholder management skills. Nice to Have TikTok Shop Seller Centre experience. Experience with Shopify, Meta Shops, YouTube Shopping, or affiliate platforms. Background in consumer products, FMCG, health & wellness, beauty, or supplements. Experience managing influencers, creators, or affiliate programmes. Why Join? This is an opportunity to take ownership of one of the fastest-growing areas of E-commerce. You'll have the freedom to shape strategy, test new ideas, and build a social commerce channel that delivers real commercial impact within an ambitious, growing consumer brand. *Rates depend on experience and client requirements

What's in it for you? A genuine opportunity to take ownership of a key growth area within an established business. You'll have the autonomy to influence how ecommerce develops, work closely with experienced leadership, and play a big part in shaping the next chapter. Plus, you'll be joining a business where people know each other, decisions happen quickly, and good ideas don't get lost in layers of approval. What can I expect? This is an opportunity to join an established, growing business with a strong reputation in the outdoor living space, helping customers discover premium products and helping retail partners get the most from their online presence. The business already has a great platform. The products are there. The customers are there. Now they're looking for someone who can bring fresh ideas, commercial thinking and a bit of digital know-how to help unlock the next stage of growth. This isn't a "sit behind a screen and watch reports" ecommerce role. You'll be close to the products, close to customers, and part of the decisions that make a difference. About the job You'll be responsible for driving revenue, shaping commercial direction, and leading sales operations within the UK market. The role sits somewhere between commercial sales, ecommerce and account development, perfect for someone who understands that great online sales aren't just about clicking buttons and changing banners. You'll be responsible for: Developing and delivering the UK sales strategy, driving growth across ecommerce, retail and trade channels Owning commercial performance including forecasting, budgets, margins and sales reporting Maximising online sales performance through DTC, marketplaces, website optimisation and digital activity Building and strengthening relationships with key retail partners, garden centres and trade customers Identifying new growth opportunities, supporting brand development and improving customer journeys Representing the business externally while using market insight and data to shape future strategy You won't be inheriting a blank sheet of paper and you won't be expected to reinvent everything overnight. The opportunity is to understand what's working, challenge where needed, and keep things moving on an upward trajectory. Who will love this job? Someone who: Has experience across ecommerce and sales, ideally within consumer products in the Home, Garden or Outdoor Living categories Understands what makes an online customer journey work Enjoys analysing performance but also getting stuck into the detail Can build strong relationships with customers and internal teams Brings ideas, energy and a practical approach Is comfortable working independently and taking ownership Isn't afraid to say "have we thought about doing it this way?" This role will suit someone who enjoys being part of a smaller team where you can make a visible difference. Keen to find out more? Call Lucy on (phone number removed) or email (url removed).

Manpower is currently seeking an interim E-Commerce Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months (Maternity Cover), requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £73,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. ABOUT UNILEVER Unilever is one of the world's leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace" JOB PURPOSE In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer-Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers. The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. New Revenue Streams (NRS) is a team managing & expanding our presence across 2P (e.g. TikTok shop) and 3P marketplaces beauty pureplayers , and new models & business opportunities. Whilst e-Commerce continues to be of increasing relevance and focus for Unilever globally, this is an exciting time to join the Amazon and NRS team, currently experiencing year-on-year double-digit growth. RESPONSIBILITIES Lead the growth and expansion of NRS in the UK Continue to lead, review and if necessary, adapt the strategy for 'where to play' & 'how to win' in NRS within your portfolio across pureplayer customers e.g. JML, and Marketplaces e.g. Bay and Amazon Grow and manage existing strategic relationships with key partners, taking them to the next level Hunt for business, develop and manage new relationships with strategic partners Build & execute Commercial and Marketing plans to build our brand equity online (e.g. Brand Content & Digital Media campaigns) Develop our Distributor ways of working to incentivise growth and increase share Review our 2P model and ways in which we can expand and grow in this channel to best benefit our UK business, liaising with internal stakeholders for support Work collaboratively with the Amazon team to develop a 1P/2P/3P strategy to maximise Amazon marketplace Lead customer strategy development and major customer initiatives Work with the e-Com Digital Hubs on all BUs to build & activate online Events, launch NPD and drive core activations Deliver key Category initiatives across channel & customers e.g. Cost Price Changes, Brand Activation, new product launches and gifting, and Unilever Sustainable Living Plan campaigns etc. Work with Finance & Supply Business Partners to identify scalable & sustainable supply models to support the growth of NRS Be accountable for financial performance End-to-end P&L responsibility to deliver 4Gs - Consistent, Competitive, Profitable & Purposeful Growth Deliver Underlying Sales Growth (Turnover), Customer Profitability and Market Share growth Management of TMI / BMI spend to deliver aligned targets with customers Deliver short term volume and spend forecast aligned to our monthly forecast process - securing the opportunities to accelerate growth and manage risks. Build the Talent & capability within the team Develop direct team of 1x CAE Inspire the broader Business teams on the opportunities and insight in the channel & from new partners ALL ABOUT YOU You will be commercially curious, constantly seeking new opportunities to execute our ambition of reaching more shoppers more often You will have an interest in marketing and in building our brands You are passionate about finding solutions and will always present your solution to an issue You have an insatiable curiosity and love to learn and share Ability to influence & have impact - you will need to be demanding on behalf of the customer and consumers you serve & to maximise investment As a leader within the eCommerce team, you will be the voice of NRS and serve as an ambassador through-out Unilever to enable our success

Ecommerce Manager Role Overview: We are working with a growing ecommerce business based in North London that manages multiple brands and sells hundreds of products daily across leading online marketplaces. They are now looking for an Ecommerce Manager with at least one years experience to join their team. This is an excellent opportunity for someone who has already gained some hands-on ecommerce experience and is ready to take the next step in their career. Youll play a key role in supporting and developing the companys online presence while working in a fast-paced and dynamic environment. Key Responsibilities: Manage and optimise product listings, launches, and updates across ecommerce sites and online marketplaces. Contribute to improving SEO activities and general site performance. Assist with reporting, analysing sales data, and preparing weekly and quarterly business reports. Support marketing campaigns, advertising initiatives, and product page enhancements. Monitor and analyse marketplace performance, identifying opportunities for growth. Research new platforms and marketplaces for potential expansion. Contribute to B2B sales initiatives and provide general administrative support where needed. Candidate Profile: At least 1 year of experience working with ecommerce platforms or online marketplaces. Good proficiency with Google Sheets/Excel for data analysis and reporting. Strong attention to detail and organisational skills. Confident communication skills, both written and verbal. Good standard of written English for creating product content and catalogues. Proactive, adaptable, and able to multitask in a fast-paced environment. Compensation & Benefits: Salary: 25,000 - 30,000 per annum Hours: Monday to Friday, 9:30 AM 5:30 PM Location: North London Opportunity to grow with a thriving ecommerce business. A supportive and collaborative team environment where your input will have a real impact. Hands-on exposure to leading online marketplaces and the chance to develop your career in a growing sector.