Returns & Recommerce Coordinator

Returns & Recommerce Coordinator

Location: Heywood

Salary £30,000 plus bonus and benefits

We're working with a fast-growing consumer goods supplier who are seeking a highly organised and commercially minded Returns & Recommerce Coordinator / Manager to take ownership of the returns process and develop a scalable clearance and resale channel.

This is a critical role that bridges operations and revenue generation-responsible for efficiently managing returns, processing refunds and credits, and maximising recovery value by remarketing suitable stock through channels such as eBay, Amazon, and other marketplaces.

They are looking for someone with an entrepreneurial mindset and a strong trader mentality-capable of spotting opportunities, optimising pricing, and turning returned stock into a profitable and growing sales channel.

Key Responsibilities:

Recommerce & Clearance Strategy

• Grade returned and excess stock (resalable, clearance, damaged, non-saleable)

• Take a trader-led approach to pricing, bundling, and selling clearance stock

• Maximise recovery value through smart channel selection and pricing strategies

• Build and grow the recommerce function into a revenue-generating sales channel

Marketplace Management

• List and manage clearance and graded stock on eBay, Amazon, and other platforms

• Create accurate, compelling, and commercially effective listings

• Monitor pricing, demand, and competitor activity

• Handle customer queries relating to recommerce/clearance items

• Ensure marketplace compliance and strong performance metrics

Customer Service Collaboration

• Work closely with the customer service team to ensure queries are answered quickly and accurately

• Support return-related enquiries and escalations

• Help improve overall response times and service quality

Operational & Systems Management

• Use internal systems (Shopify, ERP, etc.) to track returns, stock, and orders

• Identify trends in returns and recommend improvements

• Improve efficiency and turnaround times within the returns process

What we're looking for:

• Experience in returns, ecommerce operations, or marketplace selling
• Strong understanding of refunds, credits, and stock handling
• Experience selling via eBay, Amazon, or similar platforms
• Strong commercial awareness with a trader mindset
• Excellent organisation and attention to detail
• Ability to take ownership and make decisions

This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions.

Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16738