Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead Rate : neg DOE IR35 : Outside Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent "look and feel" across web and mobile channels, while aligning with wider touchpoints such as contact centres, retail environments, and frontline teams. You will own the design of end-to-end customer journeys, leading both experience and business process design. Working cross-functionally, you'll specify the business changes and technical requirements needed to deliver measurable CX outcomes. You'll also act as the key escalation point for external design agencies and suppliers, ensuring quality, consistency, and alignment to strategy. Key responsibilities Lead CX strategy, turning commercial and customer insights into actionable design principles and concepts Define and evolve end-to-end customer journeys across digital and offline channels Establish a consistent, high-quality experience across web, app, and supporting touchpoints Design integrated experiences across contact centres, retail, and staff interactions Drive experience and process design, identifying required business change and technology solutions Collaborate with stakeholders across product, technology, and operations to deliver CX improvements Manage and guide external agencies and suppliers, acting as an escalation point where required What we're looking for Proven experience leading CX strategy and service/experience design Strong understanding of multi-channel ecosystems and customer journey mapping Ability to bridge strategy, design, and delivery (business + technical) Confident stakeholder manager with experience working across complex organisations Experience working with agencies and third-party suppliers This is for someone passionate about creating seamless, customer-centric experiences and influencing change at scale. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Jun 24, 2026
Contractor
Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead Rate : neg DOE IR35 : Outside Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent "look and feel" across web and mobile channels, while aligning with wider touchpoints such as contact centres, retail environments, and frontline teams. You will own the design of end-to-end customer journeys, leading both experience and business process design. Working cross-functionally, you'll specify the business changes and technical requirements needed to deliver measurable CX outcomes. You'll also act as the key escalation point for external design agencies and suppliers, ensuring quality, consistency, and alignment to strategy. Key responsibilities Lead CX strategy, turning commercial and customer insights into actionable design principles and concepts Define and evolve end-to-end customer journeys across digital and offline channels Establish a consistent, high-quality experience across web, app, and supporting touchpoints Design integrated experiences across contact centres, retail, and staff interactions Drive experience and process design, identifying required business change and technology solutions Collaborate with stakeholders across product, technology, and operations to deliver CX improvements Manage and guide external agencies and suppliers, acting as an escalation point where required What we're looking for Proven experience leading CX strategy and service/experience design Strong understanding of multi-channel ecosystems and customer journey mapping Ability to bridge strategy, design, and delivery (business + technical) Confident stakeholder manager with experience working across complex organisations Experience working with agencies and third-party suppliers This is for someone passionate about creating seamless, customer-centric experiences and influencing change at scale. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Permanent London/Hybrid Salary circa £90,000 Sterling Williams are working alongside a great Brokerage who are seeking a Derivative Operations Manager to join the team. Role Purpose The Operations Manager oversees the end-to-end operational infrastructure supporting Exchange Traded Derivatives (ETD), FX Derivatives and OTC Derivatives within a global broker dealer servicing institutional clients click apply for full job details
Jun 24, 2026
Full time
Permanent London/Hybrid Salary circa £90,000 Sterling Williams are working alongside a great Brokerage who are seeking a Derivative Operations Manager to join the team. Role Purpose The Operations Manager oversees the end-to-end operational infrastructure supporting Exchange Traded Derivatives (ETD), FX Derivatives and OTC Derivatives within a global broker dealer servicing institutional clients click apply for full job details
Business Support Manager - PART TIME (up to 20hrs per week, flexible) Location: Chessington with on-site parking Salary: 35k to 45k plus pension contribution, wellbeing platform, EAP, bonus scheme, half day Fridays, social food events once a month, team socials for an award-winning company! Office based role with possibility of hybrid in the future Are you ready to drive change in a dynamic organisation dedicated to sustainability? Join our client, a purpose-driven, award-winning collective of innovative brands, as their new Business Support Manager. This is your chance to play a pivotal role in shaping the future while supporting a mission that truly matters. My client is a collective of brands committed to sustainability and positive impact. Their portfolio includes leaders in responsible technology solutions. They are passionate about empowering change and creating a long-lasting legacy. As the Business Support Manager, you'll be integral to the organisation's daily operations, providing strategic and operational support to the Directors. Your responsibilities will include: Organisational Planning: Own and execute the organisational calendar, coordinating key meetings and events that bring our team together. Project Coordination: Lead cross-business projects, ensuring effective collaboration and timely delivery of initiatives. Event Management: Plan and oversee a variety of internal and external events, from large social gatherings to smaller networking activities. Stakeholder Engagement: Act as a central point of contact for stakeholders, managing communications and ensuring alignment across teams. What We're Looking For : A degree-level qualification or equivalent professional experience. Proven experience in business support or project coordination in a fast-paced environment. Excellent communication and interpersonal skills to engage effectively with stakeholders at all levels. Strong organisational and analytical skills, with exceptional attention to detail. Advanced IT proficiency, including Microsoft Office. Desirable: PRINCE 2 project management qualification. Experience with budget management and supplier negotiations. Graphic design skills to support the development of marketing materials. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 24, 2026
Full time
Business Support Manager - PART TIME (up to 20hrs per week, flexible) Location: Chessington with on-site parking Salary: 35k to 45k plus pension contribution, wellbeing platform, EAP, bonus scheme, half day Fridays, social food events once a month, team socials for an award-winning company! Office based role with possibility of hybrid in the future Are you ready to drive change in a dynamic organisation dedicated to sustainability? Join our client, a purpose-driven, award-winning collective of innovative brands, as their new Business Support Manager. This is your chance to play a pivotal role in shaping the future while supporting a mission that truly matters. My client is a collective of brands committed to sustainability and positive impact. Their portfolio includes leaders in responsible technology solutions. They are passionate about empowering change and creating a long-lasting legacy. As the Business Support Manager, you'll be integral to the organisation's daily operations, providing strategic and operational support to the Directors. Your responsibilities will include: Organisational Planning: Own and execute the organisational calendar, coordinating key meetings and events that bring our team together. Project Coordination: Lead cross-business projects, ensuring effective collaboration and timely delivery of initiatives. Event Management: Plan and oversee a variety of internal and external events, from large social gatherings to smaller networking activities. Stakeholder Engagement: Act as a central point of contact for stakeholders, managing communications and ensuring alignment across teams. What We're Looking For : A degree-level qualification or equivalent professional experience. Proven experience in business support or project coordination in a fast-paced environment. Excellent communication and interpersonal skills to engage effectively with stakeholders at all levels. Strong organisational and analytical skills, with exceptional attention to detail. Advanced IT proficiency, including Microsoft Office. Desirable: PRINCE 2 project management qualification. Experience with budget management and supplier negotiations. Graphic design skills to support the development of marketing materials. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Jun 24, 2026
Full time
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
The Cinnamon Care Collection
Thurnby, Leicestershire
Hospitality Supervisor £16.07 per hour plus company benefits Full Time hours to include some weekend working A Top 20 Rated Care Home Group 2026! Awarded One of the UK s Best Companies to Work For Thurnby Fields, Leicester - Opening September 2026!# Cinnamon Care are excited to be opening Thurnby Fields, a luxurious residential and dementia care home based in Thurnby, Leicestershire. This home will offer state-of-the-art facilities, which include 73 bedrooms and also features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon. This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor. The role will be to ensure that high standards and high customer satisfaction are delivered at all times. The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members. You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation. The main responsibilities for this role are: 1. Monitor, control and manage the homes budgets, ensuring the departments use nominated suppliers 2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained 3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money 4. Monitor and support the dining areas at meal times ensuring that the highest standards are met 5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home 6. Ensure that the whole home team are appropriately trained and customer service standards are met at all times
Jun 24, 2026
Full time
Hospitality Supervisor £16.07 per hour plus company benefits Full Time hours to include some weekend working A Top 20 Rated Care Home Group 2026! Awarded One of the UK s Best Companies to Work For Thurnby Fields, Leicester - Opening September 2026!# Cinnamon Care are excited to be opening Thurnby Fields, a luxurious residential and dementia care home based in Thurnby, Leicestershire. This home will offer state-of-the-art facilities, which include 73 bedrooms and also features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon. This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor. The role will be to ensure that high standards and high customer satisfaction are delivered at all times. The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members. You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation. The main responsibilities for this role are: 1. Monitor, control and manage the homes budgets, ensuring the departments use nominated suppliers 2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained 3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money 4. Monitor and support the dining areas at meal times ensuring that the highest standards are met 5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home 6. Ensure that the whole home team are appropriately trained and customer service standards are met at all times
Our client, a well-established and highly regarded employer in Portsmouth, is looking to recruit an experienced People Advisor to join their team to cover maternity leave on a 12-month fixed term contract basis. The organisation is known for its inclusive and supportive culture, with a real focus on employee wellbeing, development and continuous improvement. This is a great opportunity to join a business where HR is genuinely valued and plays a key role in shaping positive employment practices. What will the People Advisor role involve? Acting as a trusted advisor to senior leaders and managers, providing guidance on a broad range of employee relations matters in line with current legislation and best practice Managing HR systems and maintaining accurate employee records to support day-to-day operations Supporting the full recruitment lifecycle, from drafting adverts through to onboarding, ensuring a smooth and positive candidate experience Playing a role in wellbeing, health and safety, and wider employee engagement initiatives Supporting the development and review of HR policies and procedures to ensure they remain compliant and fit for purpose For the role of People Advisor, suitable candidates will have: Previous experience working in a People Advisor or similar role, ideally within a fast-paced environment CIPD Level 3 qualified and/or working towards Level 5 Up-to-date knowledge of UK employment law and HR best practice Strong communication skills, with the ability to build relationships and influence at all levels A professional and empathetic approach when dealing with sensitive matters A proactive mindset and a genuine interest in developing within HR Additional benefits and information for the role of People Advisor: 12-month fixed term contract Generous annual leave entitlement, increasing with length of service, plus bank holidays Competitive pension scheme and ongoing learning and development opportunities A supportive and collaborative working environment Access to wellbeing initiatives and employee recognition schemes Salary dependent on experience CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and does not discriminate on the basis of protected characteristics. By applying, you consent to CMA contacting you in relation to work-finding services in line with our Privacy Notice, which is available on our website. Due to a high volume of applications, we may not be able to respond individually to every applicant.
Jun 24, 2026
Contractor
Our client, a well-established and highly regarded employer in Portsmouth, is looking to recruit an experienced People Advisor to join their team to cover maternity leave on a 12-month fixed term contract basis. The organisation is known for its inclusive and supportive culture, with a real focus on employee wellbeing, development and continuous improvement. This is a great opportunity to join a business where HR is genuinely valued and plays a key role in shaping positive employment practices. What will the People Advisor role involve? Acting as a trusted advisor to senior leaders and managers, providing guidance on a broad range of employee relations matters in line with current legislation and best practice Managing HR systems and maintaining accurate employee records to support day-to-day operations Supporting the full recruitment lifecycle, from drafting adverts through to onboarding, ensuring a smooth and positive candidate experience Playing a role in wellbeing, health and safety, and wider employee engagement initiatives Supporting the development and review of HR policies and procedures to ensure they remain compliant and fit for purpose For the role of People Advisor, suitable candidates will have: Previous experience working in a People Advisor or similar role, ideally within a fast-paced environment CIPD Level 3 qualified and/or working towards Level 5 Up-to-date knowledge of UK employment law and HR best practice Strong communication skills, with the ability to build relationships and influence at all levels A professional and empathetic approach when dealing with sensitive matters A proactive mindset and a genuine interest in developing within HR Additional benefits and information for the role of People Advisor: 12-month fixed term contract Generous annual leave entitlement, increasing with length of service, plus bank holidays Competitive pension scheme and ongoing learning and development opportunities A supportive and collaborative working environment Access to wellbeing initiatives and employee recognition schemes Salary dependent on experience CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and does not discriminate on the basis of protected characteristics. By applying, you consent to CMA contacting you in relation to work-finding services in line with our Privacy Notice, which is available on our website. Due to a high volume of applications, we may not be able to respond individually to every applicant.
Purchasing Manager Electrical Wholesale To £60,000pa + bonus and benefits Leeds Supplying category-leading products, delivering sector leading levels of customer service, with ambitious expansion plans, looking to appoint a visionary Purchasing Manager to transform and lead their purchasing function in the pursuit of greater operational efficiency and profitability. This is a rare blank sheet opportunity to reimagine, restructure and use your experience to introduce best practice, to create and lead a purchasing function you can be proud of. The Role Reporting to the Operations Director you will be responsible for developing and implementing the purchasing strategy, supplier relationships, and inventory optimisation. Leading a small but capable team you will work closely with sales, finance, and warehouse operations to ensure a streamlined and commercially driven supply chain. Key Responsibilities Procurement & Supplier Management Oversee sourcing, negotiation, and supplier selection across a wide range of electrical components. Build and maintain strong relationships with UK, European, and global suppliers-including Far East sourcing where relevant. Negotiate pricing, terms, rebates, and service agreements to maximise margin and secure competitive advantage. Conduct regular supplier reviews and ensure consistent performance against KPIs. Inventory Optimisation & Forecasting Maintain optimal stock levels across a high-SKU product portfolio. Analyse sales forecasts, historical data, and market trends to make informed purchasing decisions. Minimise stockouts, obsolescence, and slow-moving items through proactive planning. Support the development of improved stock management processes and system efficiencies. Commercial & Operational Leadership Lead and mentor the small purchasing team, ensuring clarity, accountability, and continuous development. Collaborate with internal stakeholders to align purchasing strategies with sales opportunities and operational needs. Provide regular reports and insights to senior management on market conditions, supplier performance, costs, and risks. Drive continuous improvement initiatives to enhance procurement efficiency and overall business performance. The Company One of the UK's leading independent electrical wholesalers who continue to invest heavily in their operations, supply chain, and product range. This is a long-established, highly respected organisation supplying OEMs, panel builders, industrial automation businesses, MRO operations, and specialist engineering clients across the UK and internationally. Due to their continued expansion and increased demand, they are keen to appoint a high calibre Purchasing Manager to join their senior management team and ensure the business maintains its reputation for exceptional availability and service. This is a fantastic opportunity for a procurement professional with strong technical purchasing experience looking for a fresh opportunity within a growing and forward-thinking business. You: Experience & Technical Skills Proven experience as a Finished Goods Purchasing Manager, Senior Buyer, or Procurement Lead ideally with some electrical distribution, electronics, engineering supply, or similar technical experience. Skilled in negotiation, supplier management, and contract discussions. Confident with ERP/MRP systems and comfortable working with complex data sets. Personal Attributes Commercially astute with strong analytical and problem-solving capabilities. A proactive, hands-on leader who can balance strategic thinking with day-to-day operational responsibilities. Excellent stakeholder management and communication skills. Able to thrive in a fast-paced, growing business with high customer expectations. How to Apply So, if you are looking for a fresh and exciting opportunity, within an ambitious fast growing business, that will make the most of your skills, knowledge and experience, then look no further. Please submit your CV quoting job number 10420
Jun 24, 2026
Full time
Purchasing Manager Electrical Wholesale To £60,000pa + bonus and benefits Leeds Supplying category-leading products, delivering sector leading levels of customer service, with ambitious expansion plans, looking to appoint a visionary Purchasing Manager to transform and lead their purchasing function in the pursuit of greater operational efficiency and profitability. This is a rare blank sheet opportunity to reimagine, restructure and use your experience to introduce best practice, to create and lead a purchasing function you can be proud of. The Role Reporting to the Operations Director you will be responsible for developing and implementing the purchasing strategy, supplier relationships, and inventory optimisation. Leading a small but capable team you will work closely with sales, finance, and warehouse operations to ensure a streamlined and commercially driven supply chain. Key Responsibilities Procurement & Supplier Management Oversee sourcing, negotiation, and supplier selection across a wide range of electrical components. Build and maintain strong relationships with UK, European, and global suppliers-including Far East sourcing where relevant. Negotiate pricing, terms, rebates, and service agreements to maximise margin and secure competitive advantage. Conduct regular supplier reviews and ensure consistent performance against KPIs. Inventory Optimisation & Forecasting Maintain optimal stock levels across a high-SKU product portfolio. Analyse sales forecasts, historical data, and market trends to make informed purchasing decisions. Minimise stockouts, obsolescence, and slow-moving items through proactive planning. Support the development of improved stock management processes and system efficiencies. Commercial & Operational Leadership Lead and mentor the small purchasing team, ensuring clarity, accountability, and continuous development. Collaborate with internal stakeholders to align purchasing strategies with sales opportunities and operational needs. Provide regular reports and insights to senior management on market conditions, supplier performance, costs, and risks. Drive continuous improvement initiatives to enhance procurement efficiency and overall business performance. The Company One of the UK's leading independent electrical wholesalers who continue to invest heavily in their operations, supply chain, and product range. This is a long-established, highly respected organisation supplying OEMs, panel builders, industrial automation businesses, MRO operations, and specialist engineering clients across the UK and internationally. Due to their continued expansion and increased demand, they are keen to appoint a high calibre Purchasing Manager to join their senior management team and ensure the business maintains its reputation for exceptional availability and service. This is a fantastic opportunity for a procurement professional with strong technical purchasing experience looking for a fresh opportunity within a growing and forward-thinking business. You: Experience & Technical Skills Proven experience as a Finished Goods Purchasing Manager, Senior Buyer, or Procurement Lead ideally with some electrical distribution, electronics, engineering supply, or similar technical experience. Skilled in negotiation, supplier management, and contract discussions. Confident with ERP/MRP systems and comfortable working with complex data sets. Personal Attributes Commercially astute with strong analytical and problem-solving capabilities. A proactive, hands-on leader who can balance strategic thinking with day-to-day operational responsibilities. Excellent stakeholder management and communication skills. Able to thrive in a fast-paced, growing business with high customer expectations. How to Apply So, if you are looking for a fresh and exciting opportunity, within an ambitious fast growing business, that will make the most of your skills, knowledge and experience, then look no further. Please submit your CV quoting job number 10420
Health, Safety and Compliance Manager Basildon Circa 65,000 + Benefits Irwin and Colton have been engaged by a leading supplier to the construction industry to recruit a Health, Safety and Compliance Manager. The role will lead compliance and management systems across the business, ensuring legal, regulatory and accreditation requirements are consistently met across operations. The role will primarily be based at a major operational depot in Basildon, with occasional site visits as required. Responsibilities for the Health, Safety and Compliance Manager will include: Maintaining and improving the company's Quality, Health & Safety, Environmental, management systems across 14001, 45001 and 9001 Managing key accreditations including FORS, RISQS and UVDB Conducting inspections, supporting audits and ensuring compliance with policies and legislation Coordinating inductions, training records, medicals and compliance processes for staff Investigating incidents and supporting continuous improvement across the business The successful Health, Safety and Compliance Manager will have: Experience in a SHEQ, compliance or safety role within construction, logistics, rail or a similar environment Strong knowledge of health and safety legislation and management systems Ideally hold a NEBOSH Certificate and experience supporting accreditations Strong communication and organisational skills with the ability to work across multiple sites This role will suit an individual who is passionate about compliance and promoting a positive safety culture. For further information or to discuss your career, contact James Howard on or (phone number removed). Job Reference: JH4775 Irwin & Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and safety Director through to Health and Safety Advisor positions. Irwin & Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed)
Jun 24, 2026
Full time
Health, Safety and Compliance Manager Basildon Circa 65,000 + Benefits Irwin and Colton have been engaged by a leading supplier to the construction industry to recruit a Health, Safety and Compliance Manager. The role will lead compliance and management systems across the business, ensuring legal, regulatory and accreditation requirements are consistently met across operations. The role will primarily be based at a major operational depot in Basildon, with occasional site visits as required. Responsibilities for the Health, Safety and Compliance Manager will include: Maintaining and improving the company's Quality, Health & Safety, Environmental, management systems across 14001, 45001 and 9001 Managing key accreditations including FORS, RISQS and UVDB Conducting inspections, supporting audits and ensuring compliance with policies and legislation Coordinating inductions, training records, medicals and compliance processes for staff Investigating incidents and supporting continuous improvement across the business The successful Health, Safety and Compliance Manager will have: Experience in a SHEQ, compliance or safety role within construction, logistics, rail or a similar environment Strong knowledge of health and safety legislation and management systems Ideally hold a NEBOSH Certificate and experience supporting accreditations Strong communication and organisational skills with the ability to work across multiple sites This role will suit an individual who is passionate about compliance and promoting a positive safety culture. For further information or to discuss your career, contact James Howard on or (phone number removed). Job Reference: JH4775 Irwin & Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and safety Director through to Health and Safety Advisor positions. Irwin & Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed)
Closing date: 24-06-2026 Customer Team Leader Location: Na h-Eileanan , Castlebay, HS9 5XD Pay: £14.48 per hour Contract: 24 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview. 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you'll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring; Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to your pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Cycle to work scheme Market-leading policies to help you though life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Jun 24, 2026
Full time
Closing date: 24-06-2026 Customer Team Leader Location: Na h-Eileanan , Castlebay, HS9 5XD Pay: £14.48 per hour Contract: 24 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview. 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you'll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring; Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to your pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Cycle to work scheme Market-leading policies to help you though life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Account Manager Role Account Manager Location West London Reports to Managing Director/Head of Operations Type Full-time / Permanent Salary 3 bands - Junior 28-34km; Mid-weight 32-38k; Senior 36-42k About The Company My client is a creative and wide-format print studio in West London. For twenty years they've produced print for film, TV and events industries, the kind of work where the brief is rarely standard, the deadline is real and getting the detail right matters. Most of their work comes from clients who come back and from people they recommend us them. That only happens because they look after people properly, so the way we treat clients is at the heart of everything they do. The role As an Account Manager you're the main point of contact for the projects you pick up, taking the brief, turning it into accurate jobs, keeping things moving, and making sure the finished work lands on time and as promised. Projects are shared out as they come in, and you'll usually stay with a project from start to finish. You'll liaise with our outsourced print and finishing suppliers and with fitters to get work delivered and installed, and you'll build the kind of relationships that bring clients back. We don't do cold sales here; good account management is our business development. What you'll do Be the day-to-day contact for the projects allocated to you, building trust and keeping relationships warm. Take briefs carefully and translate them into clear, accurate jobs in our system - specs, materials, quantities, and deadlines all correct. Advise clients on materials, finishes, and sizes, and flag where something won't work or could be done better. Check and amend supplied artwork, and prepare print-ready files where needed. Prepare and manage quotes, keeping an eye on cost and margin. Liaise with our outsourced print and finishing suppliers and with fitters, managing timelines and proofs through to delivery and installation. Keep clients updated and solve problems before they become problems. Follow up after jobs to check the client is happy and to spot the next opportunity - this is how repeat work and referrals happen. Pitch in with design and hands-on help when a job needs it. What we're looking for Experience in print, signage, or wide-format production. Confidence with job-management or order systems. Genuinely strong attention to detail, you double-check specs, quantities, and materials, and you catch your own mistakes before anyone else does. This matters more than anything else on this list. Clear, friendly communication, in writing and in person, with clients and colleagues. Good organisation under pressure, comfortable juggling several jobs and deadlines at once. A real interest in print, materials, and how things are made - or the appetite to learn it quickly. A relationship-first attitude: patient, reliable, and the sort of person clients are glad to deal with. If this sounds of interest, we would love to hear from you. Please apply with an up-to-date CV and someone from the KRG team will be in to discuss. KEY WORDS: Account Manager, Project Manager, large format, signage, print, London, West London, Account Manager, Project Manager, large format, signage, print, London, West London, Account Manager, Project Manager, large format, signage, print, London, West London, Account Manager, Project Manager, large format, signage, print, London, West London.
Jun 24, 2026
Full time
Account Manager Role Account Manager Location West London Reports to Managing Director/Head of Operations Type Full-time / Permanent Salary 3 bands - Junior 28-34km; Mid-weight 32-38k; Senior 36-42k About The Company My client is a creative and wide-format print studio in West London. For twenty years they've produced print for film, TV and events industries, the kind of work where the brief is rarely standard, the deadline is real and getting the detail right matters. Most of their work comes from clients who come back and from people they recommend us them. That only happens because they look after people properly, so the way we treat clients is at the heart of everything they do. The role As an Account Manager you're the main point of contact for the projects you pick up, taking the brief, turning it into accurate jobs, keeping things moving, and making sure the finished work lands on time and as promised. Projects are shared out as they come in, and you'll usually stay with a project from start to finish. You'll liaise with our outsourced print and finishing suppliers and with fitters to get work delivered and installed, and you'll build the kind of relationships that bring clients back. We don't do cold sales here; good account management is our business development. What you'll do Be the day-to-day contact for the projects allocated to you, building trust and keeping relationships warm. Take briefs carefully and translate them into clear, accurate jobs in our system - specs, materials, quantities, and deadlines all correct. Advise clients on materials, finishes, and sizes, and flag where something won't work or could be done better. Check and amend supplied artwork, and prepare print-ready files where needed. Prepare and manage quotes, keeping an eye on cost and margin. Liaise with our outsourced print and finishing suppliers and with fitters, managing timelines and proofs through to delivery and installation. Keep clients updated and solve problems before they become problems. Follow up after jobs to check the client is happy and to spot the next opportunity - this is how repeat work and referrals happen. Pitch in with design and hands-on help when a job needs it. What we're looking for Experience in print, signage, or wide-format production. Confidence with job-management or order systems. Genuinely strong attention to detail, you double-check specs, quantities, and materials, and you catch your own mistakes before anyone else does. This matters more than anything else on this list. Clear, friendly communication, in writing and in person, with clients and colleagues. Good organisation under pressure, comfortable juggling several jobs and deadlines at once. A real interest in print, materials, and how things are made - or the appetite to learn it quickly. A relationship-first attitude: patient, reliable, and the sort of person clients are glad to deal with. If this sounds of interest, we would love to hear from you. Please apply with an up-to-date CV and someone from the KRG team will be in to discuss. KEY WORDS: Account Manager, Project Manager, large format, signage, print, London, West London, Account Manager, Project Manager, large format, signage, print, London, West London, Account Manager, Project Manager, large format, signage, print, London, West London, Account Manager, Project Manager, large format, signage, print, London, West London.
Freightserve recruitment are looking for a HR and Facilities Manager for a well-established Freight Forwarder based in the Heathrow area. This role supports the smooth operation and growth of the business by ensuring effective people management, compliance, and a safe, well-maintained working environment. This role acts as the interface to co-ordinate with our health and safety consultants. The HR & Facilities Manager acts as a trusted point of contact for employees and management, ensuring HR processes run efficiently while facilities support business productivity. Key Responsibilities:- HR Policies & Recruitment Manage recruitment, onboarding, contracts, employee records, and HR policies Support managers with employee relations, performance management, and disciplinary matters Ensure compliance with UK employment law and company procedures Payroll Support and ensure the company payroll is accurate. The main point of contact between the outsourced provider and the staff IT - Administration & Support Maintain HR systems, documentation, and reporting Track, analyze trends, report to management, OT, Sickness, Retention rates. Coordinate training, appraisals, and internal communications Support leadership with HR data and operational insights Required Experience:- • CIPD Qualifications -Min 5-10 years' experience in HR role in UK employment law & HR best practice. • Experience managing facilities, suppliers, or office operations • Must have very strong IT skills/ system Savvy • Strong English verbal and written communication skill Benefits offered:- A strong, collaborative, and engaging working culture Clear opportunities for career progression and professional development Death in Service (Death in Kind) benefit (EPA) benefit package As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Jun 24, 2026
Full time
Freightserve recruitment are looking for a HR and Facilities Manager for a well-established Freight Forwarder based in the Heathrow area. This role supports the smooth operation and growth of the business by ensuring effective people management, compliance, and a safe, well-maintained working environment. This role acts as the interface to co-ordinate with our health and safety consultants. The HR & Facilities Manager acts as a trusted point of contact for employees and management, ensuring HR processes run efficiently while facilities support business productivity. Key Responsibilities:- HR Policies & Recruitment Manage recruitment, onboarding, contracts, employee records, and HR policies Support managers with employee relations, performance management, and disciplinary matters Ensure compliance with UK employment law and company procedures Payroll Support and ensure the company payroll is accurate. The main point of contact between the outsourced provider and the staff IT - Administration & Support Maintain HR systems, documentation, and reporting Track, analyze trends, report to management, OT, Sickness, Retention rates. Coordinate training, appraisals, and internal communications Support leadership with HR data and operational insights Required Experience:- • CIPD Qualifications -Min 5-10 years' experience in HR role in UK employment law & HR best practice. • Experience managing facilities, suppliers, or office operations • Must have very strong IT skills/ system Savvy • Strong English verbal and written communication skill Benefits offered:- A strong, collaborative, and engaging working culture Clear opportunities for career progression and professional development Death in Service (Death in Kind) benefit (EPA) benefit package As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Junior Property Manager Single-Family Build to Rent Operations Location: Reading Monday - Friday 9-5:30pm About the Role This is an exciting opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Junior Property Manager, you will be responsible for supporting the delivery of high-quality maintenance services across a portfolio of new build homes, working closely with field operatives, contractors, and internal teams to ensure maintenance operations run smoothly and efficiently. The role is centred on coordinating repairs, managing unit churns, and ensuring properties are well-presented and ready for occupancy. A strong emphasis is placed on cross-functional collaboration - particularly with Tenancy, Lettings, and Finance teams - to deliver a seamless resident experience and operational consistency. Key Responsibilities Maintenance Coordination Manage reactive and planned maintenance across assigned properties. Liaise with field operatives and contractors to ensure timely and high-quality repairs. Monitor maintenance requests and ensure resolution within agreed timeframes. Unit Churn & Void Management Coordinate unit turns and void periods to minimise downtime and maximise occupancy. Conduct and follow up on pre-move out and void inspections. Ensure properties are refreshed and ready for new residents efficiently and to standard. Cross-Functional Collaboration Work closely with Tenancy Managers to align maintenance activity with tenancy timelines. Collaborate with Lettings and Finance teams to ensure accurate handovers and cost tracking. Support the Senior Maintenance Lead in delivering joined-up operational strategies. Supplier & Contractor Liaison Coordinate with approved suppliers to deliver maintenance services. Monitor contractor performance and escalate issues where necessary. Assist in procurement activities and ensure value for money. Reporting & Data Management Maintain accurate property and maintenance records. Contribute to reporting on maintenance activity, unit churns, and contractor performance. Use data to identify trends and support service improvements. Please note this list is not exhaustive and responsibilities may evolve over time. Skills & Competencies Experience in residential property management, ideally within a maintenance-focused role. Experience in Build to Rent (BTR) or single-family housing operations is desirable. Possession of or willingness to work towards an ARLA Qualification is desirable. Exceptional organisational and coordination skills. Strong customer service skills and excellent verbal and written communication. Detail-oriented with a proactive approach to problem-solving. Comfortable working in a data-led environment. Ability to work autonomously, confidently taking charge and making informed decisions. A collaborative team player who can inspire and motivate colleagues. Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling business.
Jun 24, 2026
Full time
Junior Property Manager Single-Family Build to Rent Operations Location: Reading Monday - Friday 9-5:30pm About the Role This is an exciting opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Junior Property Manager, you will be responsible for supporting the delivery of high-quality maintenance services across a portfolio of new build homes, working closely with field operatives, contractors, and internal teams to ensure maintenance operations run smoothly and efficiently. The role is centred on coordinating repairs, managing unit churns, and ensuring properties are well-presented and ready for occupancy. A strong emphasis is placed on cross-functional collaboration - particularly with Tenancy, Lettings, and Finance teams - to deliver a seamless resident experience and operational consistency. Key Responsibilities Maintenance Coordination Manage reactive and planned maintenance across assigned properties. Liaise with field operatives and contractors to ensure timely and high-quality repairs. Monitor maintenance requests and ensure resolution within agreed timeframes. Unit Churn & Void Management Coordinate unit turns and void periods to minimise downtime and maximise occupancy. Conduct and follow up on pre-move out and void inspections. Ensure properties are refreshed and ready for new residents efficiently and to standard. Cross-Functional Collaboration Work closely with Tenancy Managers to align maintenance activity with tenancy timelines. Collaborate with Lettings and Finance teams to ensure accurate handovers and cost tracking. Support the Senior Maintenance Lead in delivering joined-up operational strategies. Supplier & Contractor Liaison Coordinate with approved suppliers to deliver maintenance services. Monitor contractor performance and escalate issues where necessary. Assist in procurement activities and ensure value for money. Reporting & Data Management Maintain accurate property and maintenance records. Contribute to reporting on maintenance activity, unit churns, and contractor performance. Use data to identify trends and support service improvements. Please note this list is not exhaustive and responsibilities may evolve over time. Skills & Competencies Experience in residential property management, ideally within a maintenance-focused role. Experience in Build to Rent (BTR) or single-family housing operations is desirable. Possession of or willingness to work towards an ARLA Qualification is desirable. Exceptional organisational and coordination skills. Strong customer service skills and excellent verbal and written communication. Detail-oriented with a proactive approach to problem-solving. Comfortable working in a data-led environment. Ability to work autonomously, confidently taking charge and making informed decisions. A collaborative team player who can inspire and motivate colleagues. Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling business.
Freightserve recruitment are looking for a HR and Facilities Manager for a well-established Freight Forwarder based in the Manchester area. This role supports the smooth operation and growth of the business by ensuring effective people management, compliance, and a safe, well-maintained working environment. This role acts as the interface to co-ordinate with our health and safety consultants. The HR & Facilities Manager acts as a trusted point of contact for employees and management, ensuring HR processes run efficiently while facilities support business productivity. Key Responsibilities:- HR Policies & Recruitment Manage recruitment, onboarding, contracts, employee records, and HR policies Support managers with employee relations, performance management, and disciplinary matters Ensure compliance with UK employment law and company procedures Payroll Support and ensure the company payroll is accurate. The main point of contact between the outsourced provider and the staff IT - Administration & Support Maintain HR systems, documentation, and reporting Track, analyze trends, report to management, OT, Sickness, Retention rates. Coordinate training, appraisals, and internal communications Support leadership with HR data and operational insights Required Experience:- • CIPD Qualifications -Min 5-10 years' experience in HR role in UK employment law & HR best practice. • Experience managing facilities, suppliers, or office operations • Must have very strong IT skills/ system Savvy • Strong English verbal and written communication skill Benefits offered:- A strong, collaborative, and engaging working culture Clear opportunities for career progression and professional development Death in Service (Death in Kind) benefit (EPA) benefit package As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Jun 24, 2026
Full time
Freightserve recruitment are looking for a HR and Facilities Manager for a well-established Freight Forwarder based in the Manchester area. This role supports the smooth operation and growth of the business by ensuring effective people management, compliance, and a safe, well-maintained working environment. This role acts as the interface to co-ordinate with our health and safety consultants. The HR & Facilities Manager acts as a trusted point of contact for employees and management, ensuring HR processes run efficiently while facilities support business productivity. Key Responsibilities:- HR Policies & Recruitment Manage recruitment, onboarding, contracts, employee records, and HR policies Support managers with employee relations, performance management, and disciplinary matters Ensure compliance with UK employment law and company procedures Payroll Support and ensure the company payroll is accurate. The main point of contact between the outsourced provider and the staff IT - Administration & Support Maintain HR systems, documentation, and reporting Track, analyze trends, report to management, OT, Sickness, Retention rates. Coordinate training, appraisals, and internal communications Support leadership with HR data and operational insights Required Experience:- • CIPD Qualifications -Min 5-10 years' experience in HR role in UK employment law & HR best practice. • Experience managing facilities, suppliers, or office operations • Must have very strong IT skills/ system Savvy • Strong English verbal and written communication skill Benefits offered:- A strong, collaborative, and engaging working culture Clear opportunities for career progression and professional development Death in Service (Death in Kind) benefit (EPA) benefit package As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Insite Public Practice Recruitment Limited
Peterborough, Cambridgeshire
Senior Manager / Director - Accounts & Audit - Salary negotiable depending on experience We are partnering with a highly successful and fast-growing accountancy practice to appoint a Senior Manager / Director into a pivotal leadership role within their expanding team. This is a rare opportunity to step into a high-impact position where you will play a central role in shaping the continued growth and success of a well-established, high-performing office. Based across two local offices, this is a senior leadership role offering genuine autonomy, visibility and influence across both clients and internal operations. The Opportunity As a Senior Manager / Director, you will take full ownership of a diverse portfolio spanning audit and accounts clients, working with owner-managed businesses, SMEs and growing corporate groups across a range of sectors. This is not just a client delivery role - it is a leadership position with responsibility for driving operational performance, managing teams, and contributing to the strategic direction of the office. You will work closely with partners and senior leadership to ensure exceptional service delivery, strong financial performance and a consistent pipeline of growth opportunities. A key part of this Senior Manager / Director role will be overseeing day-to-day office operations, supporting resource planning, workflow management and ensuring the smooth running of both the audit and accounts functions across multiple teams. This Senior Manager / Director position will also require regular travel between two local offices, ensuring consistent leadership presence across both locations and maintaining strong alignment between teams. Key Responsibilities Lead and manage a varied portfolio of audit and accounts clients, ensuring high-quality delivery across all assignments Oversee full audit cycles from planning through to completion, ensuring technical excellence and compliance with UK GAAP and IFRS Review statutory accounts, management accounts and corporation tax computations Take ownership of billing, WIP management and overall portfolio profitability Act as a senior point of contact for key clients, building long-term trusted relationships Support business development activity, identifying opportunities for growth within existing and new client relationships Manage, mentor and develop teams, including performance management and career progression planning Oversee office operations, resource allocation and workflow management across teams Work closely with partners on strategic planning and operational improvement initiatives Ensure consistent delivery of a high-quality, commercial and client-focused service Contribute to recruitment, retention and development of high-performing staff About You We are looking for an experienced and credible leader who is ready to take the next step or consolidate their position at Senior Manager / Director level within a dynamic and growing practice environment. You will ideally have: 5-10 years' experience in a senior management role within accountancy practice ACA or ACCA qualification (or equivalent) Strong background in both audit and accounts within a mid-tier or similar environment Demonstrable experience managing client portfolios and leading teams Proven track record of stability and progression within previous roles Strong technical knowledge of UK GAAP and IFRS Excellent leadership, communication and stakeholder management skills Experience in workflow management, operational oversight and team development A commercial mindset with the ability to drive performance and profitability Confidence operating at Senior Manager / Director level with autonomy and accountability A consistent career history and evidence of long-term contribution within previous roles will be highly valued. What's on Offer Senior leadership position within a high-growth, high-performing office Clear scope to influence strategy, operations and client development Strong autonomy with support from experienced partners Exposure to a broad and varied client base across audit and accounts Hybrid working arrangement with structured office presence Opportunity to shape and develop high-performing teams Genuine long-term career progression within a growing practice Collaborative and supportive leadership culture Why This Role? This is a standout opportunity for a Senior Manager / Director who wants more than just a traditional client portfolio role. You will play a key part in shaping office performance, driving growth and leading teams across a highly respected regional practice. For the right individual, the Senior Manager / Director role offers the platform to step into a genuinely influential position with long-term progression potential and meaningful leadership responsibility. If you are seeking a Senior Manager / Director opportunity where you can make a real impact across both clients and operations, this could be the next defining move in your career.
Jun 24, 2026
Full time
Senior Manager / Director - Accounts & Audit - Salary negotiable depending on experience We are partnering with a highly successful and fast-growing accountancy practice to appoint a Senior Manager / Director into a pivotal leadership role within their expanding team. This is a rare opportunity to step into a high-impact position where you will play a central role in shaping the continued growth and success of a well-established, high-performing office. Based across two local offices, this is a senior leadership role offering genuine autonomy, visibility and influence across both clients and internal operations. The Opportunity As a Senior Manager / Director, you will take full ownership of a diverse portfolio spanning audit and accounts clients, working with owner-managed businesses, SMEs and growing corporate groups across a range of sectors. This is not just a client delivery role - it is a leadership position with responsibility for driving operational performance, managing teams, and contributing to the strategic direction of the office. You will work closely with partners and senior leadership to ensure exceptional service delivery, strong financial performance and a consistent pipeline of growth opportunities. A key part of this Senior Manager / Director role will be overseeing day-to-day office operations, supporting resource planning, workflow management and ensuring the smooth running of both the audit and accounts functions across multiple teams. This Senior Manager / Director position will also require regular travel between two local offices, ensuring consistent leadership presence across both locations and maintaining strong alignment between teams. Key Responsibilities Lead and manage a varied portfolio of audit and accounts clients, ensuring high-quality delivery across all assignments Oversee full audit cycles from planning through to completion, ensuring technical excellence and compliance with UK GAAP and IFRS Review statutory accounts, management accounts and corporation tax computations Take ownership of billing, WIP management and overall portfolio profitability Act as a senior point of contact for key clients, building long-term trusted relationships Support business development activity, identifying opportunities for growth within existing and new client relationships Manage, mentor and develop teams, including performance management and career progression planning Oversee office operations, resource allocation and workflow management across teams Work closely with partners on strategic planning and operational improvement initiatives Ensure consistent delivery of a high-quality, commercial and client-focused service Contribute to recruitment, retention and development of high-performing staff About You We are looking for an experienced and credible leader who is ready to take the next step or consolidate their position at Senior Manager / Director level within a dynamic and growing practice environment. You will ideally have: 5-10 years' experience in a senior management role within accountancy practice ACA or ACCA qualification (or equivalent) Strong background in both audit and accounts within a mid-tier or similar environment Demonstrable experience managing client portfolios and leading teams Proven track record of stability and progression within previous roles Strong technical knowledge of UK GAAP and IFRS Excellent leadership, communication and stakeholder management skills Experience in workflow management, operational oversight and team development A commercial mindset with the ability to drive performance and profitability Confidence operating at Senior Manager / Director level with autonomy and accountability A consistent career history and evidence of long-term contribution within previous roles will be highly valued. What's on Offer Senior leadership position within a high-growth, high-performing office Clear scope to influence strategy, operations and client development Strong autonomy with support from experienced partners Exposure to a broad and varied client base across audit and accounts Hybrid working arrangement with structured office presence Opportunity to shape and develop high-performing teams Genuine long-term career progression within a growing practice Collaborative and supportive leadership culture Why This Role? This is a standout opportunity for a Senior Manager / Director who wants more than just a traditional client portfolio role. You will play a key part in shaping office performance, driving growth and leading teams across a highly respected regional practice. For the right individual, the Senior Manager / Director role offers the platform to step into a genuinely influential position with long-term progression potential and meaningful leadership responsibility. If you are seeking a Senior Manager / Director opportunity where you can make a real impact across both clients and operations, this could be the next defining move in your career.
Job Title: DV Cleared Service Operations Manager Location: Corsham Duration: 6 months Rate: up to 550 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site. What you'll be doing: Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments. Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs. Coordinate with the DD J3 Planned Outage cell on all service-impacting outages. Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels. Support the D&IS Front Door for all the projects service requests. Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. Develop and support the projects processes aligned with DD, including CSRs and CSIs. Manage and update the projects Node tracker for all active nodes in near real-time. Attend key operational meetings to provide updates on the projects activities. Be ready to backfill the Service Desk Management Service during periods of absence. What you'll bring: Proven experience in service operations management within a secure or military environment. Strong knowledge of ITSM tools, particularly Remedy. Excellent communication skills for liaising with multiple teams and stakeholders. Ability to produce clear operational documentation and briefings. Experience managing service requests and outage planning. Flexibility to support team needs, including backfilling roles when required. If you are a proactive, detail-oriented professional with DV clearance and a passion for operational excellence, we want to hear from you. Apply now to join a dynamic team supporting vital national services. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 24, 2026
Contractor
Job Title: DV Cleared Service Operations Manager Location: Corsham Duration: 6 months Rate: up to 550 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site. What you'll be doing: Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments. Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs. Coordinate with the DD J3 Planned Outage cell on all service-impacting outages. Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels. Support the D&IS Front Door for all the projects service requests. Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. Develop and support the projects processes aligned with DD, including CSRs and CSIs. Manage and update the projects Node tracker for all active nodes in near real-time. Attend key operational meetings to provide updates on the projects activities. Be ready to backfill the Service Desk Management Service during periods of absence. What you'll bring: Proven experience in service operations management within a secure or military environment. Strong knowledge of ITSM tools, particularly Remedy. Excellent communication skills for liaising with multiple teams and stakeholders. Ability to produce clear operational documentation and briefings. Experience managing service requests and outage planning. Flexibility to support team needs, including backfilling roles when required. If you are a proactive, detail-oriented professional with DV clearance and a passion for operational excellence, we want to hear from you. Apply now to join a dynamic team supporting vital national services. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Benefits 10% Retail Commission Wellbeing Scheme; Facility and Treatment Use Health Club Membership Paid Lunch Breaks with Meals on Shift - provided 25% Spa Treatment Discount 20% Retail Discount Friends and Family Resort Rates NatWest Mentor Scheme In House Training It couldn't be a better time to join the team at the St Michael's Hotel and Spa! We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists' team. Our Spa forms a significant sector of our business attracting both hotel guests and core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa. The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues. Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating the opportunity to help grow and develop the Spa is here. Responsibilities Lead and support the therapist team on a daily basis Deliver high-quality treatments to an exceptional standard Ensure treatment protocols and spa standards are consistently followed Support training, coaching, and development of therapists Monitor treatment room presentation, cleanliness, and stock levels Drive retail sales and treatment upgrades Handle guest feedback professionally and efficiently Assist with rota management and operational organisation Maintain health & safety, hygiene, and compliance standards Support the Spa Manager with overall spa performance and operations Requirements NVQ Level 3 Beauty Therapy qualification (or equivalent) Previous spa experience essential Senior therapist or supervisory experience preferred Strong massage and facial treatment experience Excellent communication and leadership skills Professional, reliable, and guest-focused Passion for wellness, hospitality, and luxury service Flexible to work weekends, evenings, and busy periods when required What We Offer Competitive salary of £31,200 Commission and retail incentives Staff discounts and spa benefits Ongoing training and development Supportive team environment Schedule Full-time Weekend availability required Day shifts including bank holidays are required Experience Spa Therapist: 2-3 years (preferred) Leadership or Senior Therapist experience: 1 -2 year (preferred) Licence/Certification NVQ Level 3 Beauty Therapy (required) If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter. Request for full Job Description can be emailed to . Pay: £31,200.00 per year Application question(s): Level 3 Beauty Therapy or Equivalent Experience: senior therapy: 1 year (required) Spa : 2 years (required) Work Location: In person
Jun 24, 2026
Full time
Benefits 10% Retail Commission Wellbeing Scheme; Facility and Treatment Use Health Club Membership Paid Lunch Breaks with Meals on Shift - provided 25% Spa Treatment Discount 20% Retail Discount Friends and Family Resort Rates NatWest Mentor Scheme In House Training It couldn't be a better time to join the team at the St Michael's Hotel and Spa! We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists' team. Our Spa forms a significant sector of our business attracting both hotel guests and core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa. The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues. Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating the opportunity to help grow and develop the Spa is here. Responsibilities Lead and support the therapist team on a daily basis Deliver high-quality treatments to an exceptional standard Ensure treatment protocols and spa standards are consistently followed Support training, coaching, and development of therapists Monitor treatment room presentation, cleanliness, and stock levels Drive retail sales and treatment upgrades Handle guest feedback professionally and efficiently Assist with rota management and operational organisation Maintain health & safety, hygiene, and compliance standards Support the Spa Manager with overall spa performance and operations Requirements NVQ Level 3 Beauty Therapy qualification (or equivalent) Previous spa experience essential Senior therapist or supervisory experience preferred Strong massage and facial treatment experience Excellent communication and leadership skills Professional, reliable, and guest-focused Passion for wellness, hospitality, and luxury service Flexible to work weekends, evenings, and busy periods when required What We Offer Competitive salary of £31,200 Commission and retail incentives Staff discounts and spa benefits Ongoing training and development Supportive team environment Schedule Full-time Weekend availability required Day shifts including bank holidays are required Experience Spa Therapist: 2-3 years (preferred) Leadership or Senior Therapist experience: 1 -2 year (preferred) Licence/Certification NVQ Level 3 Beauty Therapy (required) If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter. Request for full Job Description can be emailed to . Pay: £31,200.00 per year Application question(s): Level 3 Beauty Therapy or Equivalent Experience: senior therapy: 1 year (required) Spa : 2 years (required) Work Location: In person
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Site Manager (Cut & Carve & CAT A) - Top Tier Contractor - London £60,000 + £5k car etc We are working with a national Top Tier contractor who are adding to their growing London business.Their current and pipeline projects circa £50M-£200M with a focus on Cut & Carve, Commercial and Mixed use, and Demo New Build in Central London. As a Site Manager on this project, you will be managing CAT A Fit Out internals packages. It's a great opportunity to join and grow your career with a well-regarded, stable top-tier contractor in a period of growth. You will: Lead and coordinate multi-trade site operations, including build and MEP packages (focusing on internals on the current project).Have managed subcontractors across procurement, pre-construction, and on-site deliveryDrive programme delivery, short-term planning, and production controlChair and contribute to daily/weekly coordination and collaborative planning sessions.Monitor progress, identify risks early, and implement solutions to maintain the programme.Champion health & safety, ensuring all works are planned and executed safelyReview and coordinate design information, resolving clashesMaintain commercial control of packages, tracking costs, variations, and performance supported by the Project and Commercial team Ensure quality compliance, carrying out inspections and driving defect-free deliveryProduce regular progress reporting and keep stakeholders fully informed You will have:Proven experience as a Site Manager on £20M+ Projects to include managing Internals (and ideally complex structures)CAT A fit-out experience SMSTS, CSCS (Manager), HNC (or equivalent) in construction What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 24, 2026
Full time
Site Manager (Cut & Carve & CAT A) - Top Tier Contractor - London £60,000 + £5k car etc We are working with a national Top Tier contractor who are adding to their growing London business.Their current and pipeline projects circa £50M-£200M with a focus on Cut & Carve, Commercial and Mixed use, and Demo New Build in Central London. As a Site Manager on this project, you will be managing CAT A Fit Out internals packages. It's a great opportunity to join and grow your career with a well-regarded, stable top-tier contractor in a period of growth. You will: Lead and coordinate multi-trade site operations, including build and MEP packages (focusing on internals on the current project).Have managed subcontractors across procurement, pre-construction, and on-site deliveryDrive programme delivery, short-term planning, and production controlChair and contribute to daily/weekly coordination and collaborative planning sessions.Monitor progress, identify risks early, and implement solutions to maintain the programme.Champion health & safety, ensuring all works are planned and executed safelyReview and coordinate design information, resolving clashesMaintain commercial control of packages, tracking costs, variations, and performance supported by the Project and Commercial team Ensure quality compliance, carrying out inspections and driving defect-free deliveryProduce regular progress reporting and keep stakeholders fully informed You will have:Proven experience as a Site Manager on £20M+ Projects to include managing Internals (and ideally complex structures)CAT A fit-out experience SMSTS, CSCS (Manager), HNC (or equivalent) in construction What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
An exciting new position is available at Heathrow for this dynamic, rapidly expanding Forwarder for an Import Freight Account Manager (freight forwarding), the successful candidate will have a freight forwarding import & Customs background, cross training will be provided in the areas/modes needed, it is also essential they have excellent client interaction skills/commercial awareness. Employment Terms for the Import Freight Account Manager The company is offering a base salary between £35-40k NEG depending on level of experience. General hours are Monday to Friday 09:00 - 17:30hrs (Some flexibility when required). Hybrid opportunity post probation 25 days holiday (Rises quickly with service)/Pension/Healthcare & a Yearly Discretionary Bonus which is subject to profit and performance Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded. Genuine support from a team of hard working, dedicated individuals Friendly working environment where opinions and fresh ideas are actively encouraged. Job Overview The role for an Import Freight Account Manager is extremely varied where you will become a key member of an operations team, actively involved in managing imports shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients requirement i.e. airfreight, road freight, courier, sea freight & cross trade movements. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time. Tasks and responsibilities for the Import Freight Account Manager: Working to strict deadlines to co-ordinate Worldwide multimodal imports with end to end responsibility (liaising with overseas agents/airlines/transport providers and customers until point of delivery). Strong customer relationships to understand requirements and always deliver excellent customer service. Processing relevant import documentation including submitting Import Customs entries using ASM Sequoia. Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients. Quotations, pricing and invoicing clients. Requirements, Skills & Experience for the Import Freight Account Manager: Minimum 3+ years experience in in a start to finish role in Air Freight Imports. Customs entry experience Customer service - excellent telephone manner and English communication skills (verbal & written) Computer literate - good level on Microsoft Word/Excel. In house systems - use of Cargowise One is considered an advantage. Desired characteristics for the Import Freight Account Manager: Hard working & enthusiastic with a high level of attention to detail. A positive can-do attitude, with a willingness to learn/take responsibility and develop new skills. Quick problem-solving ability, particularly when working under pressure. Excellent communication and customer service skills, with ability to build relationship with clients and deliver a high level of customer care. The ability to adapt to changing circumstances.
Jun 24, 2026
Full time
An exciting new position is available at Heathrow for this dynamic, rapidly expanding Forwarder for an Import Freight Account Manager (freight forwarding), the successful candidate will have a freight forwarding import & Customs background, cross training will be provided in the areas/modes needed, it is also essential they have excellent client interaction skills/commercial awareness. Employment Terms for the Import Freight Account Manager The company is offering a base salary between £35-40k NEG depending on level of experience. General hours are Monday to Friday 09:00 - 17:30hrs (Some flexibility when required). Hybrid opportunity post probation 25 days holiday (Rises quickly with service)/Pension/Healthcare & a Yearly Discretionary Bonus which is subject to profit and performance Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded. Genuine support from a team of hard working, dedicated individuals Friendly working environment where opinions and fresh ideas are actively encouraged. Job Overview The role for an Import Freight Account Manager is extremely varied where you will become a key member of an operations team, actively involved in managing imports shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients requirement i.e. airfreight, road freight, courier, sea freight & cross trade movements. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time. Tasks and responsibilities for the Import Freight Account Manager: Working to strict deadlines to co-ordinate Worldwide multimodal imports with end to end responsibility (liaising with overseas agents/airlines/transport providers and customers until point of delivery). Strong customer relationships to understand requirements and always deliver excellent customer service. Processing relevant import documentation including submitting Import Customs entries using ASM Sequoia. Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients. Quotations, pricing and invoicing clients. Requirements, Skills & Experience for the Import Freight Account Manager: Minimum 3+ years experience in in a start to finish role in Air Freight Imports. Customs entry experience Customer service - excellent telephone manner and English communication skills (verbal & written) Computer literate - good level on Microsoft Word/Excel. In house systems - use of Cargowise One is considered an advantage. Desired characteristics for the Import Freight Account Manager: Hard working & enthusiastic with a high level of attention to detail. A positive can-do attitude, with a willingness to learn/take responsibility and develop new skills. Quick problem-solving ability, particularly when working under pressure. Excellent communication and customer service skills, with ability to build relationship with clients and deliver a high level of customer care. The ability to adapt to changing circumstances.
University of the West of Scotland
Paisley, Renfrewshire
Professional Services Unfortunately, this role is not eligible for visa sponsorship in line with Home Office requirements. Applicants will therefore be unable to secure a Skilled Worker visa for this role and will require an alternative source of right to work in the UK. Applicants are encouraged to individually assess whether they may be eligible for visa sponsorship prior to applying. More information on eligibility can be found on the Government website. THE POST - REQ000573 - Operations Manager (Residences) This is a key coordinating role responsible for the development and delivery of Student Residences across multiple campuses. Supporting the Senior Operations Manager, the postholder will help drive excellence in the student experience while contributing to business growth and the effective operation of residential and commercial services. The role involves regular travel between campuses and requires strategic oversight, ensuring services are aligned with operational objectives and delivered consistently across all sites. The successful candidate will lead the Residential Accommodation Services function, overseeing budgets, performance management, and service delivery. They will implement strategic plans, ensure compliance with relevant legislation and university policies, and use financial and booking systems to optimise performance and revenue. The role also involves leading and motivating teams, recruiting key staff, working with stakeholders to enhance services, and supporting marketing and promotional activity to maximise occupancy and income. The successful candidate should have the following: A relevant degree or equivalent Full current driving licence A proven track record of working in a commercially driven, customer orientated Accommodation / Hotel environment with significant and relevant leadership, team and change management experience This position demands the weaving together of various business, financial, personnel, sales and marketing skills, which only experience within the industry is likely to have equipped the post holder Experience of leading a large team of customer facing professionals Budget management and resource planning experience ABOUT US The University of the West of Scotland is one of Scotland's largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses. With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others. UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings) Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future. We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes: 24 days of annual leave, plus a further 12 days for public/university holidays An additional days leave on your birthday Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme A flexible approach to working pattern and work-life balance Employee discount scheme across 3,500 retailers Fitness facilities across our campuses Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme Professional, career and research development opportunities. Closing Date: Sunday 5th July 2026 Interview Date: Week commencing 20th July 2026 Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided). The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged. You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice. UWS are committed signatories to the Armed Forces Covenant. UWS is committed to equality and diversity and welcomes applications from underrepresented groups. UWS is a "Disability Confident" employer. University of the West of Scotland is a registered Scottish charity, no. SC002520
Jun 24, 2026
Full time
Professional Services Unfortunately, this role is not eligible for visa sponsorship in line with Home Office requirements. Applicants will therefore be unable to secure a Skilled Worker visa for this role and will require an alternative source of right to work in the UK. Applicants are encouraged to individually assess whether they may be eligible for visa sponsorship prior to applying. More information on eligibility can be found on the Government website. THE POST - REQ000573 - Operations Manager (Residences) This is a key coordinating role responsible for the development and delivery of Student Residences across multiple campuses. Supporting the Senior Operations Manager, the postholder will help drive excellence in the student experience while contributing to business growth and the effective operation of residential and commercial services. The role involves regular travel between campuses and requires strategic oversight, ensuring services are aligned with operational objectives and delivered consistently across all sites. The successful candidate will lead the Residential Accommodation Services function, overseeing budgets, performance management, and service delivery. They will implement strategic plans, ensure compliance with relevant legislation and university policies, and use financial and booking systems to optimise performance and revenue. The role also involves leading and motivating teams, recruiting key staff, working with stakeholders to enhance services, and supporting marketing and promotional activity to maximise occupancy and income. The successful candidate should have the following: A relevant degree or equivalent Full current driving licence A proven track record of working in a commercially driven, customer orientated Accommodation / Hotel environment with significant and relevant leadership, team and change management experience This position demands the weaving together of various business, financial, personnel, sales and marketing skills, which only experience within the industry is likely to have equipped the post holder Experience of leading a large team of customer facing professionals Budget management and resource planning experience ABOUT US The University of the West of Scotland is one of Scotland's largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses. With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others. UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings) Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future. We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes: 24 days of annual leave, plus a further 12 days for public/university holidays An additional days leave on your birthday Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme A flexible approach to working pattern and work-life balance Employee discount scheme across 3,500 retailers Fitness facilities across our campuses Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme Professional, career and research development opportunities. Closing Date: Sunday 5th July 2026 Interview Date: Week commencing 20th July 2026 Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided). The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged. You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice. UWS are committed signatories to the Armed Forces Covenant. UWS is committed to equality and diversity and welcomes applications from underrepresented groups. UWS is a "Disability Confident" employer. University of the West of Scotland is a registered Scottish charity, no. SC002520
