Job Description
We're Hiring: Client Relationship & Contract Manager
Remote (South East UK based) with travel to client sites
Salary: £45,000 - £50,000
Our client is a specialist contract management company supporting schools and trusts across the UK. They manage and improve outsourced services including catering, facilities management and cleaning, helping education providers deliver high-quality services while achieving value for money.
They are seeking a Client Relationship & Contract Manager to join their growing team and support the delivery and management of school partnerships.
The Role
This is a relationship-focused position where you will work closely with schools, academies, trusts and suppliers to ensure high-quality service delivery, contract performance and strong stakeholder engagement.
Key responsibilities include:
• Building and maintaining strong relationships with clients and key stakeholders
• Acting as a primary point of contact for clients and suppliers
• Supporting client meetings and managing follow-up actions
• Monitoring contract performance against agreed KPIs
• Supporting service delivery across facilities management, cleaning and catering contracts
• Resolving operational issues and ensuring effective service outcomes
• Tracking contract milestones, reviews and renewal activities
• Supporting compliance, audits and service standards
• Maintaining accurate records, reporting and documentation
• Identifying opportunities for service improvement and efficiencies
• Assisting with reporting, benchmarking and commercial reviews
• Supporting procurement projects, tender documentation, evaluations and supplier selection
About You
• Experience in client relationship management and/or contract management
• Strong interpersonal and communication skills
• Well organised, proactive and able to manage multiple priorities
• Comfortable working independently and remotely
Desirable Experience
• Education sector experience
• Facilities Management or catering sector experience
• Exposure to supplier or contract management
• Knowledge of procurement and tender processes
What's on Offer
• Salary of £45,000 - £50,000
• Flexible remote working arrangement
• Opportunity to work with schools and trusts across the UK
• A varied role with genuine impact on education service delivery
• A dynamic and growing organisation with ambitious plans
To find out more or apply, please get in touch for a confidential discussion.
