41 jobs found

Mortgage Case Manager Corsham Full Time Permanent Monday Friday 37.5hrs per week Salary is dependent on experience We are currently recruiting for a Mortgage Case Manager to join our client based in their Corsham Branch. Job Purpose To manage mortgage applications from submission through to completion, ensuring excellent client service and efficient communication with lenders, while also supporting advisers, office operations, and third-party referrals. Act as the first point of contact for clients on mortgage applications. Contact clients within 24 hours of application submission. Progress applications through workflow stages in the system. Obtain regular updates from lenders/providers and promptly request outstanding information from clients. Aim to secure offers within 10 days of application submission. Proactively resolve issues (e.g. valuation access). Engage lender BDMs where appropriate and challenge decisions or timelines when necessary. Stay up to date on lender requirements and timescales, sharing updates with advisers. Maintain regular client contact (By phone in the first instance, followed by email/message if unavailable). Ensure accurate, complete, and up-to-date client records on Mortgage Keeper. Keep advisers informed of case progress and issues. Review and check mortgage offers thoroughly before notifying brokers. Liaise with introducers as required Office Management and Sales Support Upload and allocate client documents to the CRM, notifying advisers as appropriate. Handle correspondence from lenders/providers, directing it to relevant teams. Support directors with ad hoc administrative tasks. Monitor and manage stationery, office supplies, and equipment (including printers and first aid kit). Maintain accurate records of posted mail and reconcile with company postal bills. Support brokers to facilitate sales growth by ensuring effective communication and smooth processes Third-Party Referrals Refer clients to trusted third parties for additional services where appropriate. Other Duties Undertake any other reasonable ad hoc tasks. Collaborate with colleagues to ensure workloads are completed efficiently. Comply with FCA and Money Laundering regulations. Act as a customer service champion, upholding company standards and promoting a positive office culture Contribute ideas to improve back-office processes and business operations. Escalate staff complaints to directors and client ML concerns to the MLO/FCA in line with regulations. Required Qualifications 5 GCSEs grade 5 / C and above. Experience Minimum 2 years working in a Financial Advisory firm. Knowledge, Skills and Abilities Excellent communication, negotiation and interpersonal skills. Proficient in relevant IT systems. Highly organised with effective prioritisation and time management. Able to work independently. Strong team player with relationship-building and negotiation skills. Committed to ongoing professional development. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Come and join us as a customer focused and results driven Commercial Heating Category Manager and be part of a hugely successful and friendly Non-Residential team.The Role: As the Commercial Heating Category Manager, you'll join an established Category function. The Category Manager will play a key role in supporting the business in all things category. As a Category Manager, you will handle negotiation, procurement, and pricing of all products within your designated CategoryKey Responsibilities Product StrategyDelivering maximum sales and profitability by building a clear strategic planDevelop and build category plan, to deliver market share growth informed by internal and external insight to maximise commercial position and provide the best customer propositionManaging SKU level cost and retail price in line with pricing and promotional strategyBuilding strong partnerships with sith suppliers to maximise business opportunitiesRoll out a clear sourcing strategy to ensure the supply of quality products that meet the customer needs through the most efficient route to marketDevelop direct reports to ensure full engagement and individual growth of teams.Clearly communicating Category plans to a wider network of teams within the departmentThis is a hybrid-based role with travel into our head office based in Crick, Northamptonshire, three-times a week.You: You'll live and breathe our Customer First ethos, with a commercial and strategic vision when it comes to Category Management. You'll enjoy working collaboratively with the wider team and you'll be committed to acting with integrity and honesty in everything you do.Skills and competencies Experienced in category management or buying/procurementExperience working with suppliers in the commercial heating categoryDeveloping and executing a category strategy - buying, sourcing, negotiating, pricing, etcMotivated to achieve deadlines/targetsExcellent attention-to-detail, planning, and organisational skillsExcellent analytical and communication skills (written and verbal) at all levelsExperience of leading a teamIt is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Category Manager, Assistant Category Manager, Procurement Assistant, Procurement Manager, Buying Assistant, Buying Manager, Building, Construction, Trade, Manufacturing, Retail, FMCG or SupermarketsUs: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.

Office Manager / PA Repair Centre Swindon SN5 45 hrs per week Up to £38,000 per annum (Inc) Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity. Why join the Motofix family? Trusted by Premium Brands: Approved by some of the world s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover. Customer Experience: Our repair centre teams consistently achieve an Excellent Trustpilot rating for the service they deliver. Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business. What We Offer Excellent salary Incentive pay subject to role progression Saturday morning 1:4 Rota shifts (paid overtime) 30 days annual leave (inclusive of bank holidays) Workplace pension scheme Free training and development Employee long service rewards Employee well-being services Free uniform (and PPE) Life insurance About the Role As Office Manager / PA, you ll be at the heart of branch operations ensuring the smooth running of the office while providing proactive PA support to the Repair Centre Manager. You will take responsibility for supervising the front of house reception team, ensuring all visitors and customers are greeted professionally and looked after throughout their journey. In addition, you'll support the finance function by handling invoice processing and assisting with credit control queries, playing a vital role in the financial accuracy of site operations. This role requires initiative, attention to detail, and strong organisational skills to enhance productivity and efficiency within the branch as you will also take ownership of HR-related administrative duties, time and attendance records, and training coordination. Key Responsibilities Supervision of customer reception team. Ensure customer receive a professional front-of-house experience with all enquiries handled promptly. Oversee the duties of the logistics team and Team leader. Manage day-to-day office administration to support seamless branch operations. Process and raise invoices accurately and on time; liaise with accounts and resolve invoice queries. Track and report on customer invoicing progress and assist with month-end reporting. Act as PA to the Repair Centre Manager in aspects of administration, including Managing diaries, meetings, and correspondence. Collate and submit accurate time and attendance records for payroll. Coordinate and minute staff and operational meetings, ensuring actions are followed up. Support recruitment activities including interview arrangements and onboarding paperwork. Act as staff review / training coordinator and maintaining accurate related records. Manage office supplies and equipment, ensuring operational readiness. Support site BSi, Manufacture, Health & Safety compliance records. About You An office professional who thrives in a dynamic, fast-paced, customer-focused environment. With a strong sense of ownership, you will enjoy wearing multiple hats and being the go-to person for both internal teams and visiting customers. You re equally comfortable handling a variety of administration duties, whilst also providing senior-level support. What We Look For Experience in Office Management, within a customer-facing environment (automotive preferred). Previous PA experience combined with excellent communication and organisational skills. A personable, proactive professional with a strong customer service ethic. Excellent administrative and organisational abilities with strong attention to detail. Confident handling invoices, finance admin, and dealing with queries., in line with company processes. Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook). Ability to handle sensitive information with discretion. Team player who can also work independently and prioritise workload effectively. Full UK Driving Licence with willingness to travel locally if needed. Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days. Please check out our website for our privacy and wellbeing policies.

About Dewey Group Dewey Group is a specialist provider of engineering, construction support, and infrastructure services, delivering solutions across projects ranging from local and regional developments to some of the UK's most significant flagship infrastructure schemes. As we continue to grow, we are seeking an experienced and commercially focused Branch Manager to lead our operations, develop our service offering, and drive sustainable business growth. The Role The Branch Manager will have full responsibility for the day-to-day management, performance, and strategic development of the branch. This role combines operational leadership, commercial management, business development, and client relationship management to ensure the branch delivers exceptional service, achieves financial targets, and identifies new revenue opportunities. The successful candidate will oversee all back-office functions, manage service delivery across the business, and play a key role in expanding our market presence by developing new services and revenue streams from both existing and prospective clients. Key Responsibilities Operational Leadership Lead and manage all branch operations, ensuring efficient and effective service delivery. Oversee and support all back-office staff, ensuring high levels of productivity, performance, and compliance. Develop and implement operational procedures and best practices to improve efficiency and profitability. Monitor branch performance against agreed KPIs and business objectives. Ensure compliance with all company policies, industry standards, and health and safety requirements. Commercial Management Take ownership of branch profitability, budgets, forecasting, and financial performance. Identify opportunities to improve margins and operational efficiencies. Monitor project performance and resource allocation to maximise commercial success. Produce regular management reports and performance reviews for senior leadership. Business Development & Growth Develop and implement strategies to generate new revenue streams and expand service offerings. Maximise opportunities within the existing client base through cross-selling and upselling services. Identify and secure new business opportunities across public and private sector markets. Build strong relationships with key decision-makers, stakeholders, contractors, consultants, and framework providers. Support tendering, bid preparation, and contract negotiations. Client Relationship Management Maintain and strengthen relationships with existing clients. Ensure exceptional levels of customer service and client satisfaction. Act as the senior point of contact for major accounts and strategic projects. Represent Dewey Group at industry events, networking opportunities, and client meetings. Team Leadership Recruit, mentor, and develop branch staff. Foster a positive, high-performance culture focused on accountability, innovation, and customer service. Set objectives and conduct performance reviews for direct reports. Promote professional development and succession planning within the branch. Experience & Qualifications Proven experience in a Branch Manager, Operations Manager, General Manager, or similar leadership role. Strong commercial and financial management experience. Demonstrable success in business development and revenue growth. Experience managing multidisciplinary teams and back-office functions. Strong understanding of construction, engineering, infrastructure, utilities, or related sectors. Excellent leadership, communication, negotiation, and relationship-building skills. Ability to develop strategic plans and translate them into measurable results. Full UK driving licence. Desirable Experience working on major infrastructure or flagship UK projects. Knowledge of framework agreements and public sector procurement. Existing network of industry contacts within construction, infrastructure, utilities, or engineering sectors. Relevant management or business qualification. What We Offer Competitive salary and performance-related bonus. Company vehicle or vehicle allowance. Pension scheme. Career progression opportunities within a growing business. Ongoing professional development and training. The opportunity to play a key role in shaping the future growth of Dewey Group. Key Success Measures Growth in branch turnover and profitability. Development of new revenue streams and service offerings. Increased client retention and account growth. Successful delivery of projects from SME developments through to major UK flagship infrastructure schemes. High levels of employee engagement, productivity, and customer satisfaction. Dewey Group is an equal opportunities employer and welcomes applications from candidates with the skills, experience, and ambition to help drive our continued success.

Job Role: Branch Manager - Financial Services Location: Preston Salary: 35,000 Benefits: Bonus, Excellent Pension and Generous Holidays An exciting opportunity has become available within a thriving financial services company for a motivated and ambitious manager to lead their Preston branch. This role is ideally suited to an experienced leader with a passion for developing people, driving business growth, and delivering exceptional customer service. Key Responsibilities Lead, motivate and develop a high-performing team, fostering a culture of accountability, continuous improvement and service excellence. Identify, assess and manage risks in accordance with the risk management framework and regulatory requirements. Drive branch performance through the achievement of agreed objectives, contributing to the delivery of strategic priorities. Manage complaints in line with the Complaints Procedure, providing resolutions where appropriate and escalating matters when required. Develop and maintain strong relationships within the local community, creating opportunities for partnerships, networking and business growth. Oversee people management processes, ensuring employee records, annual leave, absence management and performance reviews are maintained effectively. Support the ongoing development of team members, encouraging engagement, accountability and professional growth. What are we looking for? A minimum of five GCSEs (or equivalent qualifications), including English and Mathematics at Grade C/4 or above. Experience of leading and managing a team ideally within a financial services environment. Strong decision-making capabilities and the confidence to work independently when required. A high level of attention to detail and a commitment to delivering quality outcomes. Commercial awareness and the ability to identify opportunities that contribute to branch growth and success. A qualification in Leadership, Management, or a related field would be advantageous. The Opportunity This role offers an excellent opportunity for an experienced leader to make a meaningful contribution within a respected organisation. The successful candidate will have the chance to influence branch performance, support community engagement initiatives, and develop a high-performing team while helping to deliver outstanding outcomes for customers. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Audit and Accounts Senior/Semi-senior Overview £34-42k per annum - negotiable, dependent on experience Based in London Permanent, full-time role Join a growing two partner two branch London Chartered Accountancy firm focused on providing a wide range of top-quality client services and offering genuine employee progression. My Client is recruiting for a part-qualified or qualified Audit and Accounts Senior/Semi-Senior to support the Audit and Accounts Managers and Supervisors at a progressive and friendly practice. Our firm has expanded its office space to accommodate its growth and are seeking an early career part-qualified or qualified accountant (either ICAEW or ACCA), with good all-round accountancy skills to grow within the organisation and learn on the job. Candidate Requirements: ACCA/ICAEW newly qualified or part qualified 1 - 3 years in-practice experience Familiar with financial reporting standards Experience of statutory audit Some experience of statutory tax Management Accounting & VAT reporting experience Experience of Bookkeeping The Ideal Candidate: Excellent verbal and written communication skills Good attention to detail A strong interest in owner-managed businesses and general commercial awareness The ability to manage multiple deadlines and prioritise effectively Strong interpersonal skills Enthusiastic with a positive attitude Courteous and professional The Workplace: My Client is a well-established firm specialising within the owner-managed business area across the UK. Their approach to growing the team goes beyond looking at CVs and examination history as they know that personality, enthusiasm, common-sense and a good work ethic make for the right hire. Because of this, employees enjoy an office environment which is as sociable as it is professional at the same time. The Role: In this role, you will assist the managers, supervisors and directors in work on statutory audits, statutory accounts preparation and management accounts services, as well as to manage and work with junior staff members. As the Audit/Accounts Senior/Semi-senior your day-to-day will include: Planning and delivery of both audit and accounts assignments Carrying out assignments in conjunction with the client manager s or partners instructions. Supervising junior staff during the accounts processes and reviewing their work Delivering the working schedules to the assignment manager or partner in a timely manner Managing client communication in effective manner Proactive monitoring of your chargeability and your assignment budgets Coaching other staff for improved performance and technical development Drafting statutory accounts Drafting corporation tax computations Preparing and submitting VAT returns Preparation of management accounts Some bookkeeping tasks where required What you bring to the table As well as the usual experience and qualifications, you bring personality, enthusiasm, common-sense and a good work ethic. Proven experience of OMB/SME private company statutory accounts preparation Knowledge of and experience with current accounting standards and approaches Prior experience of statutory company accounts preparation under UK GAAP / FRS 102, and also friendly societies, charities and LLPs Knowledge of IFRS would be useful, but is not essential Experience of using accounting software such as Sage, Xero and Quickbooks Some experience of accounting practice software such as IRIS would be useful but not essential Experience with working in teams on-site and in the office Experience of preparing budgets and monitoring actual time against budget

Tenancy Administrator • Monday to Friday 8.30am to 5.30pm (no weekends). • Hybrid working will only become effective upon completion of initial probationary period normally 6 months so you must be able to travel to Chelmsford during the probation period. Thereafter, hybrid working will commence working 3 days at home one week and 2 days the next. A total of 10 days at home every 4 weeks. • A fantastic opportunity for an experienced Tenancy Administrator to join a Lettings Department to provide vital support to our Tenancy team. Tenancy Administrator • Liaise with Lettings Branch Managers to obtain and assess rent review recommendations. • Manage the landlord rent review correspondence via DocuSign. • Download and process landlord instructions for the coordinators to action. • Prepare figures and supporting data for rent review recommendations and tribunal cases. • Assist with the preparation and management of rent review tribunal cases • Process general enquiries from landlords and tenants. • Maintain accurate and up-to-date property records on the internal CRM system. • Provide administrative support to the team. • Process and manage rent review data between Microsoft Excel and the CRM system. • Assist with the preparation of tenancy notices. Tenancy Administrator • Previous experience within Residential Lettings. • Proactive can do attitude, with exceptional organisational skills and able to prioritise effectively. • Excellent communication skills, both written and verbal. • You will be a personable, team player, with a professional approach. • Retain a strong attention to detail. • IT proficient, you will be familiar with MS Office packages and able to learn quickly. Tenancy Administrator • Hours of work Monday to Friday 8.30am to 5.30pm (no weekends). Hybrid - 3 days at home one week and 2 days the next. • A total of 10 days at home per every 4 weeks. • Hybrid working will become effective upon completion of initial probationary period (normally 6 months). • All candidates will work 5 days a week in Chelmsford up until this point. Tenancy Administrator • Basic salary circa £26,000 to £28,000 depending on relevant experience and will increase over time with progression. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positionswithin the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.

Head of Lead Generation Call Centre Derby - Office Based Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a fast-growing legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a Head of Lead Generation Call Centre. This is a senior leadership role responsible for a 35-person outbound contact centre that drives appointments into the firm's branch network. The function works warm, high-intent data sets including existing clients and acquired will-bank customers, making this a high-volume but quality-led outbound environment. Reporting into the COO, the successful candidate will own the performance, strategy, and leadership of the entire lead generation operation, with accountability for conversion, productivity, data quality, and customer engagement outcomes. The Opportunity This is a key operational and commercial leadership role within the business, sitting at the heart of the growth engine. The successful candidate will be responsible for ensuring the contact centre consistently converts high-quality leads into booked and attended appointments, while improving efficiency, reducing attrition, and strengthening overall team performance. This role requires a visible, hands-on leader who is confident operating on the sales floor, coaching teams directly, and driving performance through data-led decision making. Key Responsibilities Commercial Performance & Sales Leadership Lead a 35-person outbound contact centre operation including Managers and Team Leaders Own core KPIs including contact rates, appointments booked, booked-to-sat ratio, and cost per acquisition Drive daily performance across the sales floor through coaching, feedback, and live management Analyse performance data and implement immediate improvements where required Embed a high-performance, compliant, and customer-focused sales culture Lead Strategy & Data Ownership Own the end-to-end outbound lead strategy across all customer and will-bank data sets Define call prioritisation, segmentation, and campaign sequencing Lead data cleansing initiatives to improve contactability and conversion rates Monitor and report on lead quality metrics and pipeline performance Continuously improve data integrity and campaign effectiveness Capacity Planning & Operational Alignment Work closely with the wider branch network to align appointment flow with advisor capacity Forecast demand and manage outbound capacity planning across teams and shifts Ensure efficient use of dialler systems, workforce planning tools, and resource allocation Balance supply and demand to optimise booked and attended appointment volumes Leadership & Team Development Lead, coach, and develop the Call Centre Manager and Team Leaders Build strong progression pathways across the contact centre structure Reduce attrition and sickness through improved engagement and leadership visibility Manage performance consistently, fairly, and proactively Create a strong culture of accountability, ownership, and development About You We are keen to speak with candidates who have: Proven experience leading a high-volume outbound contact centre (30+ FTE) Strong track record of delivering against sales and performance KPIs Hands-on leadership style with experience coaching teams and managers Strong commercial and analytical capability with a data-led mindset Experience improving conversion rates, contactability, or operational efficiency Background in regulated, sales-led, or high-volume environments (legal, financial services, insurance, utilities, telecoms etc.) advantageous Strong understanding of CRM, dialler systems, and workforce planning tools Package Salary: Negotiable Performance-related bonus scheme OTE available subject to performance Career progression within a growing and evolving business Office-based role in Derby HQ Senior leadership visibility and influence across the organisation Apply for a confidential discussion regarding this opportunity, please contact SF Partners directly.

Job Title: Business Development Manager - Commercial Real Estate (CRE) Location: West London Salary: £65,000 - £70,000 per annum Work Arrangement: Fully Office Based Employment Type: Permanent About the Role A West London-based financial institution is seeking an experienced Business Development Manager - Commercial Real Estate (CRE) to join its Intermediary Services division. This role is responsible for the origination and execution of Commercial Real Estate and Commercial Retail credit proposals, alongside the management of key client and introducer relationships. Reporting to the Chief Business Officer, the successful candidate will play a key role in driving growth through high-quality credit origination while ensuring robust risk management and regulatory compliance. Key Responsibilities Originate Commercial Real Estate credit proposals up to £20 million and Development Finance proposals up to £10 million Develop, manage, and maintain strong relationships with introducers including brokers, accountants, solicitors, valuers, and other industry professionals Undertake initial assessment and processing of CRE and Commercial Retail lending proposals, providing clear recommendations prior to submission Present shortlisted proposals to the Credit team for underwriting and support approval processes, including Credit Committee submissions Conduct initial reviews, assessments, and investigations to minimise credit risk in line with internal policies and procedures Undertake site visits where required and prepare supporting assessment reports Maintain accurate pipeline reporting, tracking proposals through all stages to ensure disbursement targets are met Monitor market conditions, identify emerging opportunities or risk sectors, and provide strategic recommendations Ensure all credit decisions adhere to regulatory standards, Treating Customers Fairly (TCF) principles, and Customer First standards Design and deliver credit training to branch teams to ensure strong understanding of lending policies and practices Support the Chief Business Officer across operational activities within the Retail Credit function Liaise with solicitors, valuation firms, credit teams, and credit administration to ensure smooth approval, disbursement, and post-disbursement processes Present proposals and product introductions or renewals to Risk Committee and other UK management committees Skills & Experience Required 3-5 years' experience in underwriting or assessing credit proposals, ideally within Commercial Real Estate Strong knowledge of the UK lending environment and regulatory framework Existing relationship base with business introducers Proficient in Microsoft Office applications Proven ability to balance commercial objectives with effective risk management Strong communication skills with the ability to clearly articulate and summarise complex credit arguments Personal Attributes Able to work independently and collaboratively within a team environment Enthusiastic, proactive, and willing to take on new challenges Highly organised with strong attention to detail Confident decision-maker with a measured and analytical approach Why Apply? This is an excellent opportunity for a CRE professional to join a growing organisation in a senior origination role, offering strong earning potential, exposure to high-value transactions, and the chance to influence credit strategy within a fully office-based environment.

Job Title: Business Development Manager - Commercial Real Estate (CRE) Location: West London Salary: 65,000 - 70,000 per annum Work Arrangement: Fully Office Based Employment Type: Permanent About the Role A West London-based financial institution is seeking an experienced Business Development Manager - Commercial Real Estate (CRE) to join its Intermediary Services division. This role is responsible for the origination and execution of Commercial Real Estate and Commercial Retail credit proposals, alongside the management of key client and introducer relationships. Reporting to the Chief Business Officer, the successful candidate will play a key role in driving growth through high-quality credit origination while ensuring robust risk management and regulatory compliance. Key Responsibilities Originate Commercial Real Estate credit proposals up to 20 million and Development Finance proposals up to 10 million Develop, manage, and maintain strong relationships with introducers including brokers, accountants, solicitors, valuers, and other industry professionals Undertake initial assessment and processing of CRE and Commercial Retail lending proposals, providing clear recommendations prior to submission Present shortlisted proposals to the Credit team for underwriting and support approval processes, including Credit Committee submissions Conduct initial reviews, assessments, and investigations to minimise credit risk in line with internal policies and procedures Undertake site visits where required and prepare supporting assessment reports Maintain accurate pipeline reporting, tracking proposals through all stages to ensure disbursement targets are met Monitor market conditions, identify emerging opportunities or risk sectors, and provide strategic recommendations Ensure all credit decisions adhere to regulatory standards, Treating Customers Fairly (TCF) principles, and Customer First standards Design and deliver credit training to branch teams to ensure strong understanding of lending policies and practices Support the Chief Business Officer across operational activities within the Retail Credit function Liaise with solicitors, valuation firms, credit teams, and credit administration to ensure smooth approval, disbursement, and post-disbursement processes Present proposals and product introductions or renewals to Risk Committee and other UK management committees Skills & Experience Required 3-5 years' experience in underwriting or assessing credit proposals, ideally within Commercial Real Estate Strong knowledge of the UK lending environment and regulatory framework Existing relationship base with business introducers Proficient in Microsoft Office applications Proven ability to balance commercial objectives with effective risk management Strong communication skills with the ability to clearly articulate and summarise complex credit arguments Personal Attributes Able to work independently and collaboratively within a team environment Enthusiastic, proactive, and willing to take on new challenges Highly organised with strong attention to detail Confident decision-maker with a measured and analytical approach Why Apply? This is an excellent opportunity for a CRE professional to join a growing organisation in a senior origination role, offering strong earning potential, exposure to high-value transactions, and the chance to influence credit strategy within a fully office-based environment.

Assistant Lettings Manager Realistic on target earnings of £42,000 with a basic salary to £24,000 plus company car or £3,600 car allowance. An exciting position to support the Lettings Manager. Would ideally suit someone already working as a Lettings Manager in a relatively small branch, or alternatively, a Senior Lettings Negotiator or Assistant Lettings Manager in a larger company who believes there are limited opportunities to progress their career further with their existing employerand has limited earning potential. Are you feeling unsettled or undervalued within your current position? Assistant Lettings Manager If you consider yourself to be a team player then we have a refreshing position available for a multi skilled Letting Agent with strong selling, listing and closing skills. All staff are expected to be all-rounders so basically everyone in the office can do everyone else's job. Assistant Lettings Manager From winning new business to motivating your colleagues you must be professional in your approach to every aspect of the process of letting homes. Assistant Lettings Manager Previous Estate Agency lettings experience is essential for this role Assistant Lettings Manager Realistic on target earnings of £42,000 with a basic salary to £24,000 plus company car or £3,600 car allowance. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

Time Appointments have been instructed to recruit for a Branch Manager to join a forward-thinking business based in Felixstowe. The successful candidate will oversee the day-to-day management of the office, driving profitability and growth. Key Duties: Accountable for the overall operational and financial success of the branch, ensuring business objectives are achieved. Identify and implement opportunities for local market growth, revenue generation, and business expansion. Build, nurture, and strengthen client relationships to support long-term business partnerships. Drive customer acquisition, retention, and development strategies to maximise account value and satisfaction. Oversee the delivery of services across the branch, ensuring high standards of quality, efficiency, and compliance. Lead, motivate, and develop team members, creating a positive culture focused on performance, accountability, and continuous improvement. Ensure adherence to company procedures, industry standards, and all relevant regulatory requirements. Develop and maintain strong relationships with key suppliers, partners, and stakeholders to support business objectives. Collaborate with finance teams to monitor outstanding balances, improve cash flow, and minimise financial risk. Previous Skills & Experience: Leadership experience is essential; you must be comfortable managing teams and performance. Previous experience from Ocean Freight Forwarding would be beneficial. Strong understanding of FCL and LCL operations. Benefits: Competitive Salary Pension Scheme Onsite parking

Store Manager Southampton Our client is one of the fastest growing companies in the UK in their field. They are currently looking for a Store Manager to join the team in their Southampton branch. Context of the Role: The Store is the operational heart of the company. The Store Manager is therefore pivotal in ensuring company profitability through the provision of continuous sales activities, excellent customer service and high- level organisational management. The underlying functions of the Store Manager are: To ensure growth and maximum profitability is achieved at all times. To market and sell both products, and the company as one of the leading suppliers of its product type in the UK. To ensure a safe working environment for staff and customers alike by adhering to H&S Policies and Procedures. Principle Objectives: The Principle Objective of the Store Manager is to develop and sustain activities that ensure maximum profit and optimum customer service is achieved by the Store. To achieve this, the Store Manager will: Achieve the financial targets agreed for the Store; Ensure compliance with company operational and financial procedures; Continually seek opportunities available for increasing occupancy and revenue, including unit mix; Design and carry out marketing and sales activity plans with support from the Regional Manager; Respond effectively to the diverse needs of each customer; Assist with the recruitment, training and continual development of new and existing employees; Ensuring the store presents itself to a high standard of cleanliness; Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike; Manage, monitor and adapt the working practices of the Store staff to ensure that the Store is operating to its optimum efficiency; Identify any store repair & maintenance issues, report and following up. Main Duties: Ensure a Marketing Plan is in place to achieve the store financial targets, at all times ensuring it is carried out effectively; Effectively manage and accurately record all enquiries using CMS; Monitor and improve conversion rates and mystery shop scores of all staff through observation and coaching; Maintain awareness of local market conditions using competitor surveys and customer feedback; All standard and ad-hoc reporting is accurate and timely and follows all current company procedures; Carry out quarterly Personal Development Plans (PDPs) and annual appraisals with all members of the team; Coach and support all members of the store team to enable them to achieve their highest level of potential; Ensure rotas are fair to all, approved by the Regional Manager and appropriate to the store Maintain company standards of housekeeping, ensuring all areas portray a professional image; Account accurately and fully for all monies received into and paid from the Store; Complete all managerial and monitoring duties associated with company compliance; Ensuring a safe and healthy environment for customers and staff through accurate completion of company checklists; Maintain Health and Safety training records and identify in advance, licences and certificates which are due to expire and book the appropriate training course; To comply with Health and Safety legislation and identify and report where action needs to be taken; To provide help and support to other stores when required; Any ad-hoc duties are completed. The Ideal Candidate: In order to be successful in the role the ideal candidate will have the following relevant experience At least 12 months experience as a Store Manager gained in a commercial Retail environment. Our client may consider Assistant Manager level candidates from large Retail Footprints. Ideal candidates will have experience gained from a Retail sector where a close engagement with customers is required and a consultative sales approach. Candidates from a Trade background are also invited to apply where there is full customer facing interaction. You will be a confident leader, happy to work in an environment where you will deal with customers over the phone, via email and face to face. You will be driven, passionate and a highly engaging leader who can inspire your team to drive KPI's and provide the best service in a highly competitive market. Salary: £37,503 Basic + Strong benefits package By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

Job Role: Branch Manager - Financial Services Location: Preston Salary: £35,000 Benefits: Bonus, Excellent Pension and Generous Holidays An exciting opportunity has become available within a thriving financial services company for a motivated and ambitious manager to lead their Preston branch click apply for full job details

POSITION: GROUP COMPLIANCE MANAGER - PART-TIME 30 HRS SALARY: £45,000 - £55,000 pro Rata (£33750 - £41250) The Group Compliance Manager will build and maintain a robust control framework to ensure full regulatory compliance across the organisation and its group companies. This role requires expertise in key regulatory areas including Complaint Handling, GDPR/Data Protection (including DSAR management), Anti-Money Laundering, and Property Management Compliance. The role will provide senior management with clear visibility into compliance across the Group through effective reporting, monitoring, and quality assurance. It will also involve developing and delivering compliance processes, training, and guidance to ensure staff maintain strong regulatory awareness and competence. The Group Compliance Manager will oversee the complaints' function, including investigation, resolution, and trend analysis, working closely with senior leadership to identify and implement process improvements and reduce repeat issues. This position would suit a candidate with a strong regulatory background, ideally gained within financial services or property sales and lettings, who is looking to take ownership of a newly developed Group-wide compliance function. What's in it for you? Flexible working arrangements (4 or 5-day working week options) The opportunity to shape and develop a newly created Group Compliance function Ongoing professional development and training support A key role with visibility and influence at the senior management level Join a well-established and growing organisation Free on-site parking KEY RESPONSIBILITIES: Ensure AML and GDPR requirements are embedded across sales and lettings processes, supporting the design of compliant, risk-managed procedures across all branches Review and enhance DSAR processes, providing guidance to staff and oversight/approval of responses to ensure compliance with statutory requirements Work closely with property management and property services teams to ensure ongoing compliance with statutory certification requirements, including gas safety, EICR and EPC, developing reporting to provide senior management assurance Review and improve complaint handling procedures, acting as a key facilitator in investigations and resolutions across branches and business areas, ensuring regulatory timescales are met Provide senior management with clear insight into complaint trends, root causes and outcomes, driving corrective actions and evidencing follow-up improvements Develop and maintain a Group-wide control framework to monitor, assess and report compliance across key regulatory areas, including AML, GDPR, complaints and property management compliance Define and implement meaningful compliance metrics and reporting to provide visibility of risk and performance across individual branches and the wider Group Design and deliver quality assurance activities across compliance processes, providing feedback and strengthening controls where reliance on staff adherence is required Ensure mandatory compliance training is completed within required timescales, supporting the development and delivery of a Group-wide training strategy Work cross-functionally to embed compliance into process design, ensuring regulatory obligations are built into new and existing workflows with appropriate sign-off and governance Maintain up-to-date regulatory procedures aligned with company policy, ensuring changes in legislation are communicated, implemented and evidenced across the Group PERSON SPECIFICATION Risk Management Attention to Detail Organisation/Delivering to deadlines Delivering through others Expertise (Market /Industry) Decision Making Integrity Communication skills - (written & verbal) Due to the high volume of applications, we may not respond to every submission immediately. However, if your skills and experience match this role or any other current vacancies, you can expect to hear from us within 24 to 48 hours. We encourage you to apply for any other opportunities that align with your interests and qualifications. Confidentiality: All communications with Maze Recruitment are strictly confidential. We will always contact you before submitting your CV to any client.

Estate Agent Lister £30,000 basic salary including car allowance. Plus 1.25% office commission on all sales completions and lettings move-ins, averaging £4,500 to £6,500 per year. Plus listings bonus averaging £5,000 to £10,000 per year. Plus office target completion bonus of £3,000 per year. The above equates to on target earnings of between £42,500 and £49,500 with potential to increase this with more listings. 3 month salary guarantee of £40,000. This position has become available due to promotions within branch and initially the role will be a Senior Negotiator and Lister with a view to promotion to Assistant Manager. Are you currently working in Estate Agency and feeling unsettled or undervalued within your current position? If you are a Senior Negotiator, Senior Valuer / Lister, Assistant Manager, Sales Manager or Valuations Manager looking for your next career move up the property ladder we would like to hear from you. Estate Agent Lister This well established and forward-thinking independent Estate Agency is looking to significantly increase its market share and to actively grow the business through valuations and subsequent listings and to enhance still further the reputation of the company for quality and performance. Estate Agent Lister Experienced in valuing and taking properties onto the market. Experienced in sales progression. Motivated individual. Clean driving license and use of own car for appointments. IT literate. Ability to understand legislation and keep compliant. Estate Agent Lister Previous Estate Agency experience is essential. Estate Agent Lister £30,000 basic salary including car allowance with on target earnings of between £42,500 and £49,500. 3 month salary guarantee of £40,000. Monday to Friday 9.00am to 6:00pm and 9.00am to 4:00pm on Saturdays (5 day working week). Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

Audit and Accounts Senior/Semi-senior Overview £34-42k per annum - negotiable, dependent on experience Based in Croydon Permanent, full-time role Join a growing two partner two branch Croydon Chartered Accountancy firm focused on providing a wide range of top-quality client services and offering genuine employee progression. My Client is recruiting for a part-qualified or qualified Audit and Accounts Senior/Semi-Senior to support the Audit and Accounts Managers and Supervisors at a progressive and friendly practice. Our firm has expanded its office space to accommodate its growth and are seeking an early career part-qualified or qualified accountant (either ICAEW or ACCA), with good all-round accountancy skills to grow within the organisation and learn on the job. Candidate Requirements: ACCA/ICAEW newly qualified or part qualified 1 - 3 years' in-practice experience Familiar with financial reporting standards Experience of statutory audit Some experience of statutory tax Management Accounting & VAT reporting experience Experience of Bookkeeping The Ideal Candidate: Excellent verbal and written communication skills Good attention to detail A strong interest in owner-managed businesses and general commercial awareness The ability to manage multiple deadlines and prioritise effectively Strong interpersonal skills Enthusiastic with a positive attitude Courteous and professional The Workplace: My Client is a well-established firm specialising within the owner-managed business area across the UK. Their approach to growing the team goes beyond looking at CVs and examination history as they know that personality, enthusiasm, common-sense and a good work ethic make for the right hire. Because of this, employees enjoy an office environment which is as sociable as it is professional at the same time. The Role: In this role, you will assist the managers, supervisors and directors in work on statutory audits, statutory accounts preparation and management accounts services, as well as to manage and work with junior staff members. As the Audit/Accounts Senior/Semi-senior your day-to-day will include: Planning and delivery of both audit and accounts assignments Carrying out assignments in conjunction with the client manager's or partners' instructions. Supervising junior staff during the accounts processes and reviewing their work Delivering the working schedules to the assignment manager or partner in a timely manner Managing client communication in effective manner Proactive monitoring of your chargeability and your assignment budgets Coaching other staff for improved performance and technical development Drafting statutory accounts Drafting corporation tax computations Preparing and submitting VAT returns Preparation of management accounts Some bookkeeping tasks where required What you bring to the table As well as the usual experience and qualifications, you bring personality, enthusiasm, common-sense and a good work ethic. Proven experience of OMB/SME private company statutory accounts preparation Knowledge of and experience with current accounting standards and approaches Prior experience of statutory company accounts preparation under UK GAAP / FRS 102, and also friendly societies, charities and LLPs Knowledge of IFRS would be useful, but is not essential Experience of using accounting software such as Sage, Xero and Quickbooks Some experience of accounting practice software such as IRIS would be useful but not essential Experience with working in teams on-site and in the office Experience of preparing budgets and monitoring actual time against budget

Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere

Senior Property Manager Basic Salary negotiable up to £40,000 Further earning opportunities and generous staff benefits Lead. Develop. Improve. We're looking for an experienced Property Management professional to join us as a Senior Property Manager , leading a team of 4 Property Managers responsible for around 700 fully managed properties within one of the UK's fastest-growing and most recognised property businesses. This is an excellent opportunity for a Senior Property Manager who enjoys developing people, improving performance and delivering outstanding customer service. Why Join Us? Career Progression Clear opportunities to progress within Property Management leadership and into wider areas of the business, including Lettings, Estate Agency and Operations. Outstanding Support Our Property Managers are backed by specialist teams, including: Dedicated pre-tenancy support Credit control team Local branch support Streamlined processes and systems Ongoing Development Leadership coaching and training Regular development opportunities Recognition and incentive programmes The Role As Senior Property Manager , you'll oversee the day-to-day operation of the department, ensuring high standards of customer service, compliance and team performance. Key Responsibilities Lead, coach and develop a team of 4 Property Managers Conduct regular 1:1s and performance reviews Monitor KPIs, workloads and service standards Oversee maintenance, compliance, inspections and tenancy end processes Handle escalated complaints and complex cases Drive process improvements and operational efficiency Support recruitment, onboarding and team development Report performance and provide updates to senior leadership About You You'll have: Experience in Residential Property Management Previous leadership, management or mentoring experience Strong knowledge of compliance and property management processes Excellent communication and stakeholder management skills A proactive approach to problem solving and team development Good commercial awareness and KPI management experience What Success Looks Like A motivated, high-performing team Excellent customer service outcomes Improved efficiency and service standards Development of future leaders within the department If you're ready to take the next step in your Property Management career as a Senior Property Manager and lead a successful team within a growing business, we'd love to hear from you. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.