Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Temporary Facilities Helpdesk Team Leader Location: Bracknell - Office Based Salary: 17.50ph Our client is seeking a Helpdesk Team Leader / Supervisor to join their team on a temporary basis. This role will combine hands-on helpdesk support with responsibility for overseeing and guiding a small team, ensuring a high level of service delivery in a fast-paced environment. Key Responsibilities: Act as the friendly and professional point of contact for operational colleagues, addressing queries and concerns Provide day-to-day supervision and support to the helpdesk team, ensuring workload is managed effectively Handle incoming and outgoing calls efficiently, supporting the team during busy periods Complete various administrative tasks on the CAFM system, including assigning tasks, generating purchase orders, and updating records Monitor and allocate team workloads, ensuring tasks are prioritised and completed within SLAs Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements Act as the first point of escalation for complex or urgent issues Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service delivery and reporting processes Monitor and maintain accurate data in the CAFM system, ensuring correct assignment and categorisation of work orders Monitor and complete work orders for remedial actions, both in-house and contractor-related Support training, guidance, and ongoing development of team members Ensure high standards of customer service are maintained across the team The Ideal Candidate: Previous experience in a Team Leader / Supervisor role within a helpdesk, service desk, or facilities or similar environment Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 02, 2026
Seasonal
Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Temporary Facilities Helpdesk Team Leader Location: Bracknell - Office Based Salary: 17.50ph Our client is seeking a Helpdesk Team Leader / Supervisor to join their team on a temporary basis. This role will combine hands-on helpdesk support with responsibility for overseeing and guiding a small team, ensuring a high level of service delivery in a fast-paced environment. Key Responsibilities: Act as the friendly and professional point of contact for operational colleagues, addressing queries and concerns Provide day-to-day supervision and support to the helpdesk team, ensuring workload is managed effectively Handle incoming and outgoing calls efficiently, supporting the team during busy periods Complete various administrative tasks on the CAFM system, including assigning tasks, generating purchase orders, and updating records Monitor and allocate team workloads, ensuring tasks are prioritised and completed within SLAs Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements Act as the first point of escalation for complex or urgent issues Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service delivery and reporting processes Monitor and maintain accurate data in the CAFM system, ensuring correct assignment and categorisation of work orders Monitor and complete work orders for remedial actions, both in-house and contractor-related Support training, guidance, and ongoing development of team members Ensure high standards of customer service are maintained across the team The Ideal Candidate: Previous experience in a Team Leader / Supervisor role within a helpdesk, service desk, or facilities or similar environment Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The Talent Set are proud to be partnering with Addenbrooke's Charitable Trust (ACT) in their search for their Individual Giving Lead- Acquisition. This role will be pivotal in driving ACT's supporter acquisition programme. ACT exists to make their outstanding hospitals even better. They raise vital funds to support Addenbrooke's and the Rosie hospitals - connecting generous people with projects that go beyond the boundaries of NHS funding and help deliver the very best in patient care, clinical outcomes and research. ACT is entering a defining chapter: alongside supporting their existing hospitals, they are helping to bring to life two once-in-a-generation pioneering new hospitals: the Cambridge Cancer Research Hospital and the Cambridge Children's Hospital. Together, these hospitals will transform healthcare locally, nationally and globally, placing Cambridge at the heart of medical innovation. The role: As the Individual Giving Lead (Acquisition), you will lead , with the support of the Head of Individual Giving, development and delivery of multi-channel campaign, spanning digital, face-to-face, and direct mail, ensuring they attract high-quality new supporters efficiently and at scale. Bringing a data-driven mindset, you will analyse performance, identify insights, and make evidence-based recommendations to optimise campaigns. You will also collaborate closely with colleagues to shape an exceptional, personalised welcome journey that builds long-term loyalty from the very first touchpoint. Key Responsibilities: Act as the 'subject matter expert' for supporter acquisition, contributing to the wider Individual Giving Strategy and devising an annual acquisition plan. Plan, test, and deliver multi-channel acquisition campaigns to drive donor and income growth. Deliver past patient mailings to engage hospital patients as supporters. Design and execute a best-in-class, personalised welcome experience for new supporters to maximise lifetime value and long-term loyalty. Monitor performance against KPIs, tracking cost per acquisition (CPA) and lifetime value (LTV) to ensure effective use of budget. Stay ahead of external industry trends while ensuring all activities are compliant with the Code of Fundraising Practice and relevant legal policies. Experience needed: Experience of acquisition within an individual giving or a digital marketing team. Proven track record of recruiting new supporters (or customers) through a variety of marketing channels. Experience monitoring, evaluating, and reporting on relevant KPIs. Strong numeracy skills for budget management and monitoring project spend. Excellent written and verbal communication skills, with sharp attention to detail. Strong organisational skills with the ability to manage competing priorities. Empathy, passion, and enthusiasm for the life-changing work of ACT. Desirable: Experience utilising Donorfy or a similar CRM system. Why Join ACT? Salary £35,000 2 days a week in the office They look after their team with a fantastic range of benefits, including: 25 days of annual leave + Bank Holidays plus your Birthday off! Pension Scheme & Group Life Assurance (4x salary) Health Cash Plan & Employee Assistance Programmes Enhanced Maternity and Paternity Pay On-site Leisure Centre access & Cycle to Work Scheme Staff Discount Schemes & annual eye tests How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Jul 01, 2026
Full time
The Talent Set are proud to be partnering with Addenbrooke's Charitable Trust (ACT) in their search for their Individual Giving Lead- Acquisition. This role will be pivotal in driving ACT's supporter acquisition programme. ACT exists to make their outstanding hospitals even better. They raise vital funds to support Addenbrooke's and the Rosie hospitals - connecting generous people with projects that go beyond the boundaries of NHS funding and help deliver the very best in patient care, clinical outcomes and research. ACT is entering a defining chapter: alongside supporting their existing hospitals, they are helping to bring to life two once-in-a-generation pioneering new hospitals: the Cambridge Cancer Research Hospital and the Cambridge Children's Hospital. Together, these hospitals will transform healthcare locally, nationally and globally, placing Cambridge at the heart of medical innovation. The role: As the Individual Giving Lead (Acquisition), you will lead , with the support of the Head of Individual Giving, development and delivery of multi-channel campaign, spanning digital, face-to-face, and direct mail, ensuring they attract high-quality new supporters efficiently and at scale. Bringing a data-driven mindset, you will analyse performance, identify insights, and make evidence-based recommendations to optimise campaigns. You will also collaborate closely with colleagues to shape an exceptional, personalised welcome journey that builds long-term loyalty from the very first touchpoint. Key Responsibilities: Act as the 'subject matter expert' for supporter acquisition, contributing to the wider Individual Giving Strategy and devising an annual acquisition plan. Plan, test, and deliver multi-channel acquisition campaigns to drive donor and income growth. Deliver past patient mailings to engage hospital patients as supporters. Design and execute a best-in-class, personalised welcome experience for new supporters to maximise lifetime value and long-term loyalty. Monitor performance against KPIs, tracking cost per acquisition (CPA) and lifetime value (LTV) to ensure effective use of budget. Stay ahead of external industry trends while ensuring all activities are compliant with the Code of Fundraising Practice and relevant legal policies. Experience needed: Experience of acquisition within an individual giving or a digital marketing team. Proven track record of recruiting new supporters (or customers) through a variety of marketing channels. Experience monitoring, evaluating, and reporting on relevant KPIs. Strong numeracy skills for budget management and monitoring project spend. Excellent written and verbal communication skills, with sharp attention to detail. Strong organisational skills with the ability to manage competing priorities. Empathy, passion, and enthusiasm for the life-changing work of ACT. Desirable: Experience utilising Donorfy or a similar CRM system. Why Join ACT? Salary £35,000 2 days a week in the office They look after their team with a fantastic range of benefits, including: 25 days of annual leave + Bank Holidays plus your Birthday off! Pension Scheme & Group Life Assurance (4x salary) Health Cash Plan & Employee Assistance Programmes Enhanced Maternity and Paternity Pay On-site Leisure Centre access & Cycle to Work Scheme Staff Discount Schemes & annual eye tests How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Imperial Recruitment Group are delighted to announce that we are working on a retained basis with Walker Filtration to recruit a new Mechanical Design Engineer for their Filtration Systems division, based at their Washington site. LOCATION: Washington SALARY: Competitive LENGTH OF CONTRACT: Permanent ROLE SUMMARY: Walker Filtration was acquired by the Atlas Copco group in March 2018 and has the mission to become the Global Competence Centre for Compressed air, Gas and Vacuum Filtration within the group. Walker Filtration has its factory and headquarters in the North of England but employs around 330 people worldwide with Customer Centres in the United States, Europe and Japan. The purpose of this role is to drive Walker Filtration's vision of being a competence centre for Industrial Filtration and Medical product ranges. The Design Engineer does this through the design, development and maintenance of new and existing market leading products. Reporting to the Engineering Manager, working as part of the engineering design team, the role is very much 'hands on' where you will be tasked with creating innovative designs to expand our current product portfolio. The role will also be involved with maintaining existing product ranges, with projects focused on optimisation and cost savings. Leading the delivery of assigned projects to ensure they're on time, to budget and of optimum quality. DUTIES ARE BUT NOT LIMITED TO: The design, development, verification and implementation of technically innovative and commercially competitive new products More specifically, the design, development or selection and packaging of compressed air and gas treatment products including pressure vessels, pneumatic control systems, compressors, vacuum pumps, desiccant dryers, etc. To ensure that all component parts and products are designed in strict compliance with mandatory national and international regulatory requirements and standards, as appropriate Compile and manage technical construction files as appropriate to the product Create and manage Bills of Material (BoMs) throughout the product lifecycle The maintenance and improvement of existing products and components to improve quality production efficiency and cost reduction. To lead projects when required, ensuring that projects are delivered on time, to budget, and engineering quality is of primary importance The production and maintenance of technical documentation, including CAD drawings, costing data, design calculations, test data etc. Support prototype development and testing, including troubleshooting issues and refining designs based on test results Work closely with suppliers to ensure designs are manufacturable, material selection is optimal and that target cost is met Filtration and Medical product and application knowledge to support queries from both internal and external customers Maintain high quality standards of engineering process according to QA standards and the CtP (Concept to Product) 2.0 business process Support the design review process such that all product designs are market leading and that lessons learned are a key part of product development Manage personal workload to ensure timing and commitments are realistic and achieved Support the intellectual property process to ensure patents, or similar, are technically robust and supported through the application and granting process Provide specialist technical support during customer and supplier meetings and visits, as required Provide technical support to the Operations team, as required Promote a culture of collaboration across Walker Filtration and the wider Atlas Copco Group Assist in the development and training of more junior Engineers, Technicians and Apprentices as appropriate/required TO BE CONSIDERED FOR THIS ROLE YOU WILL HAVE: A relevant mechanical Engineering Degree (preferably post-graduate), or have relevant experience in the role Demonstrable experience in a product design and development role with a demonstrable and proven track record of new product development success. Proficient 3D CAD & PLM user. A natural energy with a positive attitude to the role. Self-motivated, systematic, controlled and well organised, building professional relationships, instilling confidence and trust. Attention to detail with a diligent and pragmatic 'no-nonsense' approach to task and project completion is essential A drive to perform tasks properly and thoroughly while adhering to company guidelines, procedures and policy. Decisive; possess the ability to rationalise and make reasoned technical and commercial decisions particularly under pressure. Commercially astute Communicates proficiently and effectively at all levels. Can compile and present accurate technical and general business documentation. Strong abilities in concept generation, mechanical design, DFMEA process, design for production and service. For more information on this opportunity please feel free to contact Adam Pearson at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Jun 30, 2026
Full time
Imperial Recruitment Group are delighted to announce that we are working on a retained basis with Walker Filtration to recruit a new Mechanical Design Engineer for their Filtration Systems division, based at their Washington site. LOCATION: Washington SALARY: Competitive LENGTH OF CONTRACT: Permanent ROLE SUMMARY: Walker Filtration was acquired by the Atlas Copco group in March 2018 and has the mission to become the Global Competence Centre for Compressed air, Gas and Vacuum Filtration within the group. Walker Filtration has its factory and headquarters in the North of England but employs around 330 people worldwide with Customer Centres in the United States, Europe and Japan. The purpose of this role is to drive Walker Filtration's vision of being a competence centre for Industrial Filtration and Medical product ranges. The Design Engineer does this through the design, development and maintenance of new and existing market leading products. Reporting to the Engineering Manager, working as part of the engineering design team, the role is very much 'hands on' where you will be tasked with creating innovative designs to expand our current product portfolio. The role will also be involved with maintaining existing product ranges, with projects focused on optimisation and cost savings. Leading the delivery of assigned projects to ensure they're on time, to budget and of optimum quality. DUTIES ARE BUT NOT LIMITED TO: The design, development, verification and implementation of technically innovative and commercially competitive new products More specifically, the design, development or selection and packaging of compressed air and gas treatment products including pressure vessels, pneumatic control systems, compressors, vacuum pumps, desiccant dryers, etc. To ensure that all component parts and products are designed in strict compliance with mandatory national and international regulatory requirements and standards, as appropriate Compile and manage technical construction files as appropriate to the product Create and manage Bills of Material (BoMs) throughout the product lifecycle The maintenance and improvement of existing products and components to improve quality production efficiency and cost reduction. To lead projects when required, ensuring that projects are delivered on time, to budget, and engineering quality is of primary importance The production and maintenance of technical documentation, including CAD drawings, costing data, design calculations, test data etc. Support prototype development and testing, including troubleshooting issues and refining designs based on test results Work closely with suppliers to ensure designs are manufacturable, material selection is optimal and that target cost is met Filtration and Medical product and application knowledge to support queries from both internal and external customers Maintain high quality standards of engineering process according to QA standards and the CtP (Concept to Product) 2.0 business process Support the design review process such that all product designs are market leading and that lessons learned are a key part of product development Manage personal workload to ensure timing and commitments are realistic and achieved Support the intellectual property process to ensure patents, or similar, are technically robust and supported through the application and granting process Provide specialist technical support during customer and supplier meetings and visits, as required Provide technical support to the Operations team, as required Promote a culture of collaboration across Walker Filtration and the wider Atlas Copco Group Assist in the development and training of more junior Engineers, Technicians and Apprentices as appropriate/required TO BE CONSIDERED FOR THIS ROLE YOU WILL HAVE: A relevant mechanical Engineering Degree (preferably post-graduate), or have relevant experience in the role Demonstrable experience in a product design and development role with a demonstrable and proven track record of new product development success. Proficient 3D CAD & PLM user. A natural energy with a positive attitude to the role. Self-motivated, systematic, controlled and well organised, building professional relationships, instilling confidence and trust. Attention to detail with a diligent and pragmatic 'no-nonsense' approach to task and project completion is essential A drive to perform tasks properly and thoroughly while adhering to company guidelines, procedures and policy. Decisive; possess the ability to rationalise and make reasoned technical and commercial decisions particularly under pressure. Commercially astute Communicates proficiently and effectively at all levels. Can compile and present accurate technical and general business documentation. Strong abilities in concept generation, mechanical design, DFMEA process, design for production and service. For more information on this opportunity please feel free to contact Adam Pearson at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
SRT Marine Systems plc (SRT) are a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. The SRT MDA system is a sophisticated integrated IT system built around our proprietary GeoVS software, which is fully installed and operated on our customers' premises. It is constantly for mission critical activities that vary from detection of smuggling, to marine safety. The Technical Manager - Customer Support will be responsible for ensuring that our mission critical MDA "Maritime Domain Awareness" systems in active use by our customers, are operating reliably and properly and any reported issues; or that we find through our own monitoring activities, are rapidly investigated, diagnosed and resolved. As the front-line support for our systems and the point of first contact for our customers, this is a dynamic, fast paced and interesting role for an individual whois extremely inquisitive and technically talented. As our Technical Manager - Customer Support, you will not only be extremely "hands-on" but also manage a small team of technicians who will support the customers own system support teams. The diversity of our systems and customers means the role will suit an ambitious person who has deep IT system and / or system engineering background coupled with a highly inquisitive nature, you will like to diagnose root causes and define and implement solutions quickly. You will become the expert on each system and its setup and be the go-to person within SRT Customer Support! The role of Technical Manager - Customer Support role is based from our Bristol office with some flexibility for Hybrid working. Our office is based in Bristol City Centre and therefore easily commutable. Responsibilities - Technical Manager - Customer Support (not exhaustive): Technical Leadership & System Expertise Become the CST technical authority on the MDA system GeoVS software architecture and functionality System data sources, Sensor integration (AIS, radar, satellite, cameras, radio, etc.) Network infrastructure, server environments, virtualisation, interfaces, and data pipelines Translate complex technical concepts into clear guidance for CST engineers, customers, and cross-functional teams Own and maintain CST technical documentation, troubleshooting, and diagnostic frameworks Advanced Problem-Solving Ownership Lead and drive problem solving for all system issues Ensure issues are not closed until True root cause is identified (not a symptom or assumption) Corrective actions are verified as effective and preventative actions are implemented and documented Lead, coach and guide other CST engineers and technicians Continuous Improvement & Quality Assurance Analyse trends across tickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses Drive initiatives to improve System uptime and reliability, Data quality, Installation and configuration standards along with recommend and initiate improvements in process, documentation, and training Skills & Experience Strong understanding of IT infrastructure: networks, firewalls, VLANs, servers, virtualisation, storage Experience of diagnosing and resolving issues on complex integrated professional IT systems Ability to interpret system logs, data flows, and performance metrics Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminating recurrence About You! Technically curious and self-driven to understand why systems behave as they do! Comfortable in both hands-on diagnostics and strategic-level system analysis Willing to be included in our 24/7 on-call rota system Calm, structured approach during high-pressure incidents in an extremely fast-paced engineering sector Benefits of the Technical Manager - Customer Support Highly Competitive Salary Matched company pension contributions up to 5% 25 days annual leave rising to 28 days with service Career development opportunities Company "Get to know you" days SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Jun 26, 2026
Full time
SRT Marine Systems plc (SRT) are a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. The SRT MDA system is a sophisticated integrated IT system built around our proprietary GeoVS software, which is fully installed and operated on our customers' premises. It is constantly for mission critical activities that vary from detection of smuggling, to marine safety. The Technical Manager - Customer Support will be responsible for ensuring that our mission critical MDA "Maritime Domain Awareness" systems in active use by our customers, are operating reliably and properly and any reported issues; or that we find through our own monitoring activities, are rapidly investigated, diagnosed and resolved. As the front-line support for our systems and the point of first contact for our customers, this is a dynamic, fast paced and interesting role for an individual whois extremely inquisitive and technically talented. As our Technical Manager - Customer Support, you will not only be extremely "hands-on" but also manage a small team of technicians who will support the customers own system support teams. The diversity of our systems and customers means the role will suit an ambitious person who has deep IT system and / or system engineering background coupled with a highly inquisitive nature, you will like to diagnose root causes and define and implement solutions quickly. You will become the expert on each system and its setup and be the go-to person within SRT Customer Support! The role of Technical Manager - Customer Support role is based from our Bristol office with some flexibility for Hybrid working. Our office is based in Bristol City Centre and therefore easily commutable. Responsibilities - Technical Manager - Customer Support (not exhaustive): Technical Leadership & System Expertise Become the CST technical authority on the MDA system GeoVS software architecture and functionality System data sources, Sensor integration (AIS, radar, satellite, cameras, radio, etc.) Network infrastructure, server environments, virtualisation, interfaces, and data pipelines Translate complex technical concepts into clear guidance for CST engineers, customers, and cross-functional teams Own and maintain CST technical documentation, troubleshooting, and diagnostic frameworks Advanced Problem-Solving Ownership Lead and drive problem solving for all system issues Ensure issues are not closed until True root cause is identified (not a symptom or assumption) Corrective actions are verified as effective and preventative actions are implemented and documented Lead, coach and guide other CST engineers and technicians Continuous Improvement & Quality Assurance Analyse trends across tickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses Drive initiatives to improve System uptime and reliability, Data quality, Installation and configuration standards along with recommend and initiate improvements in process, documentation, and training Skills & Experience Strong understanding of IT infrastructure: networks, firewalls, VLANs, servers, virtualisation, storage Experience of diagnosing and resolving issues on complex integrated professional IT systems Ability to interpret system logs, data flows, and performance metrics Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminating recurrence About You! Technically curious and self-driven to understand why systems behave as they do! Comfortable in both hands-on diagnostics and strategic-level system analysis Willing to be included in our 24/7 on-call rota system Calm, structured approach during high-pressure incidents in an extremely fast-paced engineering sector Benefits of the Technical Manager - Customer Support Highly Competitive Salary Matched company pension contributions up to 5% 25 days annual leave rising to 28 days with service Career development opportunities Company "Get to know you" days SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
SRT Marine Systems plc (SRT) are a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. The SRT MDA system is a sophisticated integrated IT system built around our proprietary GeoVS software, which is fully installed and operated on our customers' premises. It is constantly for mission critical activities that vary from detection of smuggling, to marine safety. The Technical Manager - Customer Support will be responsible for ensuring that our mission critical MDA "Maritime Domain Awareness" systems in active use by our customers, are operating reliably and properly and any reported issues; or that we find through our own monitoring activities, are rapidly investigated, diagnosed and resolved. As the front-line support for our systems and the point of first contact for our customers, this is a dynamic, fast paced and interesting role for an individual who is extremely inquisitive and technically talented. As our Technical Manager - Customer Support, you will not only be extremely "hands-on" but also manage a small team of technicians who will support the customers own system support teams. The diversity of our systems and customers means the role will suit an ambitious person who has deep IT system and / or system engineering background coupled with a highly inquisitive nature, you will like to diagnose root causes and define and implement solutions quickly. You will become the expert on each system and its setup and be the go-to person within SRT Customer Support! The role of Technical Manager - Customer Support role is based from our Bristol office with some flexibility for Hybrid working. Our office is based in Bristol City Centre and therefore easily commutable. Responsibilities - Technical Manager - Customer Support (not exhaustive): Technical Leadership & System Expertise Become the CST technical authority on the MDA system GeoVS software architecture and functionality System data sources, Sensor integration (AIS, radar, satellite, cameras, radio, etc.) Network infrastructure, server environments, virtualisation, interfaces, and data pipelines Translate complex technical concepts into clear guidance for CST engineers, customers, and cross-functional teams Own and maintain CST technical documentation, troubleshooting, and diagnostic frameworks Advanced Problem-Solving Ownership Lead and drive problem solving for all system issues Ensure issues are not closed until True root cause is identified (not a symptom or assumption) Corrective actions are verified as effective and preventative actions are implemented and documented Lead, coach and guide other CST engineers and technicians Continuous Improvement & Quality Assurance Analyse trends across tickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses Drive initiatives to improve System uptime and reliability, Data quality, Installation and configuration standards along with recommend and initiate improvements in process, documentation, and training Skills & Experience Strong understanding of IT infrastructure: networks, firewalls, VLANs, servers, virtualisation, storage Experience of diagnosing and resolving issues on complex integrated professional IT systems Ability to interpret system logs, data flows, and performance metrics Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminating recurrence About You! Technically curious and self-driven to understand why systems behave as they do! Comfortable in both hands-on diagnostics and strategic-level system analysis Willing to be included in our 24/7 on-call rota system Calm, structured approach during high-pressure incidents in an extremely fast-paced engineering sector Benefits of the Technical Manager - Customer Support Highly Competitive Salary Matched company pension contributions up to 5% 25 days annual leave rising to 28 days with service Career development opportunities Company "Get to know you" days SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Jun 26, 2026
Full time
SRT Marine Systems plc (SRT) are a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. The SRT MDA system is a sophisticated integrated IT system built around our proprietary GeoVS software, which is fully installed and operated on our customers' premises. It is constantly for mission critical activities that vary from detection of smuggling, to marine safety. The Technical Manager - Customer Support will be responsible for ensuring that our mission critical MDA "Maritime Domain Awareness" systems in active use by our customers, are operating reliably and properly and any reported issues; or that we find through our own monitoring activities, are rapidly investigated, diagnosed and resolved. As the front-line support for our systems and the point of first contact for our customers, this is a dynamic, fast paced and interesting role for an individual who is extremely inquisitive and technically talented. As our Technical Manager - Customer Support, you will not only be extremely "hands-on" but also manage a small team of technicians who will support the customers own system support teams. The diversity of our systems and customers means the role will suit an ambitious person who has deep IT system and / or system engineering background coupled with a highly inquisitive nature, you will like to diagnose root causes and define and implement solutions quickly. You will become the expert on each system and its setup and be the go-to person within SRT Customer Support! The role of Technical Manager - Customer Support role is based from our Bristol office with some flexibility for Hybrid working. Our office is based in Bristol City Centre and therefore easily commutable. Responsibilities - Technical Manager - Customer Support (not exhaustive): Technical Leadership & System Expertise Become the CST technical authority on the MDA system GeoVS software architecture and functionality System data sources, Sensor integration (AIS, radar, satellite, cameras, radio, etc.) Network infrastructure, server environments, virtualisation, interfaces, and data pipelines Translate complex technical concepts into clear guidance for CST engineers, customers, and cross-functional teams Own and maintain CST technical documentation, troubleshooting, and diagnostic frameworks Advanced Problem-Solving Ownership Lead and drive problem solving for all system issues Ensure issues are not closed until True root cause is identified (not a symptom or assumption) Corrective actions are verified as effective and preventative actions are implemented and documented Lead, coach and guide other CST engineers and technicians Continuous Improvement & Quality Assurance Analyse trends across tickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses Drive initiatives to improve System uptime and reliability, Data quality, Installation and configuration standards along with recommend and initiate improvements in process, documentation, and training Skills & Experience Strong understanding of IT infrastructure: networks, firewalls, VLANs, servers, virtualisation, storage Experience of diagnosing and resolving issues on complex integrated professional IT systems Ability to interpret system logs, data flows, and performance metrics Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminating recurrence About You! Technically curious and self-driven to understand why systems behave as they do! Comfortable in both hands-on diagnostics and strategic-level system analysis Willing to be included in our 24/7 on-call rota system Calm, structured approach during high-pressure incidents in an extremely fast-paced engineering sector Benefits of the Technical Manager - Customer Support Highly Competitive Salary Matched company pension contributions up to 5% 25 days annual leave rising to 28 days with service Career development opportunities Company "Get to know you" days SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained
Oct 07, 2025
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a receptionist to work within the Harris Federation Head Office, undertaking Reception and other administrative duties within the CEO's team. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Greeting and receiving all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols Operating the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers and managing heating/air con servicing Organising and preparing refreshments for meetings and events Updating employee records to reflect staff changes for switchboard/Inventry accuracy Managing incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies Coordinating courier services and managing related accounts Maintaining the academy contact sheet, ensuring Principal and PA details are current Building positive relationships with staff, contractors and external agencies to support the Federation's objectives A full list of responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Flexibility and ability to respond to multiple demands and to prioritise The ability to work well with colleagues and visitors A high level of adaptability to changing demands The ability to work collaboratively as part of a team The ability to plan and organise work to meet varying deadlines The ability to work on own and take initiative Strong written and verbal communication skills Experience of delivering a high-quality service Experience of a range of general administrative duties. Good ICT skills and experience, including Word, Excel and management information systems (MIS) Please download the Job Pack for a full person specification. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Oct 06, 2025
Full time
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a receptionist to work within the Harris Federation Head Office, undertaking Reception and other administrative duties within the CEO's team. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Greeting and receiving all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols Operating the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers and managing heating/air con servicing Organising and preparing refreshments for meetings and events Updating employee records to reflect staff changes for switchboard/Inventry accuracy Managing incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies Coordinating courier services and managing related accounts Maintaining the academy contact sheet, ensuring Principal and PA details are current Building positive relationships with staff, contractors and external agencies to support the Federation's objectives A full list of responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Flexibility and ability to respond to multiple demands and to prioritise The ability to work well with colleagues and visitors A high level of adaptability to changing demands The ability to work collaboratively as part of a team The ability to plan and organise work to meet varying deadlines The ability to work on own and take initiative Strong written and verbal communication skills Experience of delivering a high-quality service Experience of a range of general administrative duties. Good ICT skills and experience, including Word, Excel and management information systems (MIS) Please download the Job Pack for a full person specification. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Nuclear Restoration Services Limited (NRS) is a wholly owned subsidiary of the Nuclear Decommissioning Authority (NDA). NRS is responsible for decommissioning first generation nuclear power stations Berkeley, Bradwell, Chapelcross, Dungeness A, Hinkley Point A, Hunterston A, Oldbury, Sizewell A, Trawsfynydd and Wylfa, and research sites Harwell and Winfrith. NRS is also responsible for electricity generation at hydroelectric plant Maentwrog. As a division of NRS, NRS Dounreay is responsible for the clean-up and demolition of the former centre of fast reactor research and development. NRS is an exciting place to be, and this role is the perfect opportunity for you to be part of our challenging mission - to safely and successfully manage the UK's civil nuclear legacy on behalf of the nation. To deliver our commitment, we need people like you who want to perform at an industry leading standard and be part of a team that continues to develop, innovate and even exceed our greatest achievements. At NRS, we understand, and acknowledge the value of an inclusive working environment, and celebrate the diversity this brings to our workplace. Without this approach, we wouldn't be in the position that we are now, being able to safeguard and secure the future of our organisation. If you're part of the NDA Group, please refer to the Mobility Principles for guidance on how a move into NRS can be facilitated - visit What is Mobility at the NDA group? About the role Hear from the Hiring Manager "My team's primary focus is to implement, monitor and review the arrangements for environmental management across the site, and to ensure compliance with our Environmental Permits and Company requirements. We are looking for an enthusiastic and environmentally driven person to join our capable and professional Environment Team. This is an exciting opportunity to join a highly skilled team providing environmental protection advice to site as well as a range of challenging decommissioning projects. Ideally you will have experience of delivering environmental guidance and support in a highly regulated sector as the nuclear industry has specific regulations, however, there will be training and support for applicants to assist in understanding these requirements." Key Deliverables Undertake activities required to support environmental compliance in line with our Environmental Permits. Assist with developing and maintaining the arrangements for compliance with statutory and Company requirements. This includes data handling and management. Develop and maintain documentation/procedures in relevant aspects of environmental management. Co-ordinate the implementation, delivery and evaluation of work programmes through liaison with other departments. Ensure the production and maintenance of any required permits, consents and other regulatory approvals as required. Provide advice and guidance on the Site arrangements for relevant aspects of environmental management across the site. Monitor performance and provide advice as necessary to maintain environmental standards and improve performance. Review and audit of site performance in relevant aspects of environmental management. Opportunity to develop skills and knowledge within the biodiversity and protected species work area. As a customer-focused individual, the post holder will be expected to support delivery within their range of skills, knowledge, experience and competence. Implement identified good practice and promote and deploy across Site. Qualifications & Experience Educated to at least NQF level 5 / NVQ level 5, preferably at degree level in an environmental science or other related subject (essential) Relevant experience in related roles (essential) Knowledge of environmental issues including practices, policies, legislation, and stakeholder management (essential) Excellent attention to detail, particularly when handling large data sets (essential) Member of a relevant professional institute i.e IEMA (desirable) Certificate in Environmental Management / Safety i.e. NEBOSH (desirable) Auditing experience (desirable) You will be joining a team of environmental specialists, led by the Head of Environment, and form part of the wider Environment, Health, Safety, Security & Quality (EHSS&Q) function on the Site. No previous nuclear experience is necessary as training can be provided. NRS is committed to continual development of its staff and so development opportunities exist should the individual want progression. We also welcome applications for those looking to develop and therefore may not meet all the essential criteria for the role. In these circumstances there may be a lower grade offered for a development opportunity. The successful candidate would be considered on a case by case basis and supported with a PDP (Personal Development Plan) to enable a clear path for progression into the role. This role is mapped to the NRS Broad Role of Safety & Environment Engineer A Please note this a site-based role at Winfrith, Dorset and you will be expected to be physically present on site. Additional Information Please be aware this role holder requires security clearance, or the ability to obtain said clearance. There is a requirement to live within a commutable distance to the sites where the role is based. For central/multi-site roles, we have various hubs across the UK and can be flexible with base location. We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone feels respected, included and able to perform at their best. At Nuclear Restoration Services Limited (NRS), we are committed to creating a workplace that is diverse and inclusive, we therefore particularly welcome applications from Women, Black, Asian and Ethnic Minorities, LGBT+ and candidates with a disability as they are all underrepresented in our workforce. We have the right to close the vacancy early if we receive a large volume of applications. We are happy to talk flexible working where possible.
Oct 02, 2025
Full time
Nuclear Restoration Services Limited (NRS) is a wholly owned subsidiary of the Nuclear Decommissioning Authority (NDA). NRS is responsible for decommissioning first generation nuclear power stations Berkeley, Bradwell, Chapelcross, Dungeness A, Hinkley Point A, Hunterston A, Oldbury, Sizewell A, Trawsfynydd and Wylfa, and research sites Harwell and Winfrith. NRS is also responsible for electricity generation at hydroelectric plant Maentwrog. As a division of NRS, NRS Dounreay is responsible for the clean-up and demolition of the former centre of fast reactor research and development. NRS is an exciting place to be, and this role is the perfect opportunity for you to be part of our challenging mission - to safely and successfully manage the UK's civil nuclear legacy on behalf of the nation. To deliver our commitment, we need people like you who want to perform at an industry leading standard and be part of a team that continues to develop, innovate and even exceed our greatest achievements. At NRS, we understand, and acknowledge the value of an inclusive working environment, and celebrate the diversity this brings to our workplace. Without this approach, we wouldn't be in the position that we are now, being able to safeguard and secure the future of our organisation. If you're part of the NDA Group, please refer to the Mobility Principles for guidance on how a move into NRS can be facilitated - visit What is Mobility at the NDA group? About the role Hear from the Hiring Manager "My team's primary focus is to implement, monitor and review the arrangements for environmental management across the site, and to ensure compliance with our Environmental Permits and Company requirements. We are looking for an enthusiastic and environmentally driven person to join our capable and professional Environment Team. This is an exciting opportunity to join a highly skilled team providing environmental protection advice to site as well as a range of challenging decommissioning projects. Ideally you will have experience of delivering environmental guidance and support in a highly regulated sector as the nuclear industry has specific regulations, however, there will be training and support for applicants to assist in understanding these requirements." Key Deliverables Undertake activities required to support environmental compliance in line with our Environmental Permits. Assist with developing and maintaining the arrangements for compliance with statutory and Company requirements. This includes data handling and management. Develop and maintain documentation/procedures in relevant aspects of environmental management. Co-ordinate the implementation, delivery and evaluation of work programmes through liaison with other departments. Ensure the production and maintenance of any required permits, consents and other regulatory approvals as required. Provide advice and guidance on the Site arrangements for relevant aspects of environmental management across the site. Monitor performance and provide advice as necessary to maintain environmental standards and improve performance. Review and audit of site performance in relevant aspects of environmental management. Opportunity to develop skills and knowledge within the biodiversity and protected species work area. As a customer-focused individual, the post holder will be expected to support delivery within their range of skills, knowledge, experience and competence. Implement identified good practice and promote and deploy across Site. Qualifications & Experience Educated to at least NQF level 5 / NVQ level 5, preferably at degree level in an environmental science or other related subject (essential) Relevant experience in related roles (essential) Knowledge of environmental issues including practices, policies, legislation, and stakeholder management (essential) Excellent attention to detail, particularly when handling large data sets (essential) Member of a relevant professional institute i.e IEMA (desirable) Certificate in Environmental Management / Safety i.e. NEBOSH (desirable) Auditing experience (desirable) You will be joining a team of environmental specialists, led by the Head of Environment, and form part of the wider Environment, Health, Safety, Security & Quality (EHSS&Q) function on the Site. No previous nuclear experience is necessary as training can be provided. NRS is committed to continual development of its staff and so development opportunities exist should the individual want progression. We also welcome applications for those looking to develop and therefore may not meet all the essential criteria for the role. In these circumstances there may be a lower grade offered for a development opportunity. The successful candidate would be considered on a case by case basis and supported with a PDP (Personal Development Plan) to enable a clear path for progression into the role. This role is mapped to the NRS Broad Role of Safety & Environment Engineer A Please note this a site-based role at Winfrith, Dorset and you will be expected to be physically present on site. Additional Information Please be aware this role holder requires security clearance, or the ability to obtain said clearance. There is a requirement to live within a commutable distance to the sites where the role is based. For central/multi-site roles, we have various hubs across the UK and can be flexible with base location. We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone feels respected, included and able to perform at their best. At Nuclear Restoration Services Limited (NRS), we are committed to creating a workplace that is diverse and inclusive, we therefore particularly welcome applications from Women, Black, Asian and Ethnic Minorities, LGBT+ and candidates with a disability as they are all underrepresented in our workforce. We have the right to close the vacancy early if we receive a large volume of applications. We are happy to talk flexible working where possible.
Location: Albion St Ref: GLA14069 We believe everyone deserves a great Glasgow life and that starts with the people who work here. Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city - and inspire every citizen and visitor to become engaged and active in a city globally renowned for culture and sport. To help us deliver that vision, we're looking for a Director of Libraries, Sport & Physical Activity & Communities to join our Senior Leadership Team. Our teams focus on making a real difference through culture and sport in Glasgow. If you're excited by the idea of being part of that, this could be the job for you. Location: Hybrid. Our head office is based in Merchant city with excellent transport links and access to discounted car parking nearby. What you'll do As Director of Libraries, Sport & Physical Activity and Communities, you'll report directly to the Chief Executive and play a pivotal role in delivering our strategic vision. You'll lead a diverse portfolio of physical and digital services - from Glasgow Club gyms and our citywide Libraries to vital community learning and engagement programmes, and ensure they contribute meaningfully to the mental, physical, and economic wellbeing of Glasgow's people. You'll oversee major strategic projects and transformational change, driving innovation, inclusion, financial sustainability, and service excellence across your portfolio. As a key member of our Senior Leadership Team, you'll also help shape Glasgow Life's future direction, strengthen our income base, and lead engagement with strategic partners locally, nationally and internationally. Your leadership will make a visible and lasting difference through teams that: Support our communities Help people get active Create cultural and learning experiences Or work behind the scenes to make it all happen Who you are We're looking for a strategic, inspiring and collaborative leader with a deep understanding of how culture, sport, libraries and community services improve lives. You'll bring strong business acumen, a people-focused approach, and a commitment to delivering public value in a complex, high-profile environment. If you can balance social impact with income generation and lead inclusively and authentically, we'd love to hear from you. We're looking for: A degree (or equivalent) in a relevant discipline, along with evidence of ongoing professional and leadership development Senior leadership experience in a large, complex organisation delivering customer-focused services Excellent communication and influencing skills, with the ability to manage diverse and high-level stakeholder relationships A commercial mindset and excellent financial and budget management skills In-depth knowledge of challenges facing the delivery of culture, sport, libraries and community services in both public and commercial contexts A proven track record in leading successful organisational change and service redesign Strategic thinking and problem-solving abilities, with experience of driving performance and continuous improvement Experience working across organisational boundaries, with a solid grasp of political, governance and decision-making frameworks An understanding of the wider public and third-sector landscape in Scotland A personal and professional commitment to Glasgow Life's values - demonstrated through inclusive, values-led leadership Download the Candidate Brochure in the Job Attachments section on MyJobScotland to see the full list of essential and desirable criteria. What we offer At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning. Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland. We support you to live a great life. Inside and outside of work. Some of our benefits include: Holiday When you join, you'll get 30 days' holiday. Plus 6.5 public holidays if you're full-time. This increases to 35 days after 5 years of service. Fancy a bit more time off? You can buy extra holiday too! Pension Save for later life and join the Local Government Pension Scheme. Your future self will thank you. Our generous employer contribution will help you plan for the future. Support Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. Discounts As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active. Flexibility and development We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression. Please note that Glasgow Life is an Arm's Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - . What's next To get started, complete our short application form upload your CV and a Supporting Statement via MyJobScotland. Use the Candidate Brochure to shape your CV and Supporting Statement and show how your experience aligns with the job. Important Dates: The closing date for this job is 11.59pm on 28 September 2025 . First stage interviews are provisionally scheduled for late October, with final stage early November, in Glasgow. If you still have questions about the role, please contact us at to arrange an informal chat. Who We Are Our Libraries, Sport and Physical Activity and Communities services are at the heart of life in Glasgow. From Glasgow Club gyms and Learn to Swim programmes, to Libraries offering digital access and lifelong learning, to community centres creating safe, local spaces - we support people of all ages and backgrounds. Learn more about Sport at Learn more about Libraries and Communities at and Diversity and Fair Work at Glasgow Life We're working to build a team that reflects the rich diversity of Glasgow's communities - where everyone feels valued, respected, and able to be their full, authentic selves at work. We're proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: We're also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: We're working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities. Ready to apply? Once you apply, add to your safe sender list so you don't miss important emails. We're excited to hear from you. Let's shape a great Glasgow life - together. To apply for this vacancy online please visit Director of Libraries, Sport and Physical Activity & Communities - GLA14069 Glasgow Life myjobscotland Closing date is 11.59pm on Sunday 28 September 2025 Information is available in alternative formats, on request.
Sep 25, 2025
Full time
Location: Albion St Ref: GLA14069 We believe everyone deserves a great Glasgow life and that starts with the people who work here. Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city - and inspire every citizen and visitor to become engaged and active in a city globally renowned for culture and sport. To help us deliver that vision, we're looking for a Director of Libraries, Sport & Physical Activity & Communities to join our Senior Leadership Team. Our teams focus on making a real difference through culture and sport in Glasgow. If you're excited by the idea of being part of that, this could be the job for you. Location: Hybrid. Our head office is based in Merchant city with excellent transport links and access to discounted car parking nearby. What you'll do As Director of Libraries, Sport & Physical Activity and Communities, you'll report directly to the Chief Executive and play a pivotal role in delivering our strategic vision. You'll lead a diverse portfolio of physical and digital services - from Glasgow Club gyms and our citywide Libraries to vital community learning and engagement programmes, and ensure they contribute meaningfully to the mental, physical, and economic wellbeing of Glasgow's people. You'll oversee major strategic projects and transformational change, driving innovation, inclusion, financial sustainability, and service excellence across your portfolio. As a key member of our Senior Leadership Team, you'll also help shape Glasgow Life's future direction, strengthen our income base, and lead engagement with strategic partners locally, nationally and internationally. Your leadership will make a visible and lasting difference through teams that: Support our communities Help people get active Create cultural and learning experiences Or work behind the scenes to make it all happen Who you are We're looking for a strategic, inspiring and collaborative leader with a deep understanding of how culture, sport, libraries and community services improve lives. You'll bring strong business acumen, a people-focused approach, and a commitment to delivering public value in a complex, high-profile environment. If you can balance social impact with income generation and lead inclusively and authentically, we'd love to hear from you. We're looking for: A degree (or equivalent) in a relevant discipline, along with evidence of ongoing professional and leadership development Senior leadership experience in a large, complex organisation delivering customer-focused services Excellent communication and influencing skills, with the ability to manage diverse and high-level stakeholder relationships A commercial mindset and excellent financial and budget management skills In-depth knowledge of challenges facing the delivery of culture, sport, libraries and community services in both public and commercial contexts A proven track record in leading successful organisational change and service redesign Strategic thinking and problem-solving abilities, with experience of driving performance and continuous improvement Experience working across organisational boundaries, with a solid grasp of political, governance and decision-making frameworks An understanding of the wider public and third-sector landscape in Scotland A personal and professional commitment to Glasgow Life's values - demonstrated through inclusive, values-led leadership Download the Candidate Brochure in the Job Attachments section on MyJobScotland to see the full list of essential and desirable criteria. What we offer At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning. Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland. We support you to live a great life. Inside and outside of work. Some of our benefits include: Holiday When you join, you'll get 30 days' holiday. Plus 6.5 public holidays if you're full-time. This increases to 35 days after 5 years of service. Fancy a bit more time off? You can buy extra holiday too! Pension Save for later life and join the Local Government Pension Scheme. Your future self will thank you. Our generous employer contribution will help you plan for the future. Support Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. Discounts As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active. Flexibility and development We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression. Please note that Glasgow Life is an Arm's Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - . What's next To get started, complete our short application form upload your CV and a Supporting Statement via MyJobScotland. Use the Candidate Brochure to shape your CV and Supporting Statement and show how your experience aligns with the job. Important Dates: The closing date for this job is 11.59pm on 28 September 2025 . First stage interviews are provisionally scheduled for late October, with final stage early November, in Glasgow. If you still have questions about the role, please contact us at to arrange an informal chat. Who We Are Our Libraries, Sport and Physical Activity and Communities services are at the heart of life in Glasgow. From Glasgow Club gyms and Learn to Swim programmes, to Libraries offering digital access and lifelong learning, to community centres creating safe, local spaces - we support people of all ages and backgrounds. Learn more about Sport at Learn more about Libraries and Communities at and Diversity and Fair Work at Glasgow Life We're working to build a team that reflects the rich diversity of Glasgow's communities - where everyone feels valued, respected, and able to be their full, authentic selves at work. We're proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: We're also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: We're working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities. Ready to apply? Once you apply, add to your safe sender list so you don't miss important emails. We're excited to hear from you. Let's shape a great Glasgow life - together. To apply for this vacancy online please visit Director of Libraries, Sport and Physical Activity & Communities - GLA14069 Glasgow Life myjobscotland Closing date is 11.59pm on Sunday 28 September 2025 Information is available in alternative formats, on request.
