IT Support & Infrastructure Analyst - 35,000 - 45,000 (depending on experience) - On-Site (FTC) Overview We are looking for a capable IT Support & Infrastructure Analyst to join a busy, fast-moving technology team. This role is focused on delivering reliable, high-quality technical support across the organisation, ensuring users, systems, and infrastructure operate efficiently and securely. Alongside day-to-day support, you will also contribute to ongoing improvements, upgrades, and wider IT initiatives. Skills & Experience Strong background in IT support, with 5+ years' experience, including time spent in a 2nd Line Support / Service Desk environment Experience working within a professional services or corporate environment, supporting a user base with high service expectations Experience contributing to infrastructure projects such as upgrades, rollouts, or migrations Hands-on technical experience across Microsoft technologies (Microsoft 365, Windows 10/11, Windows Server) Knowledge of Active Directory, permissions, and user account administration Excellent troubleshooting skills with a structured, analytical approach Ability to manage a varied workload and prioritise effectively Flexible and adaptable, with a proactive approach to meeting deadlines Comfortable working both independently and within a collaborative team Strong communication skills with both technical and non-technical stakeholders Customer-focused mindset with a positive, solutions-driven attitude Willingness to work in an on-site environment, collaborating closely with end users and internal teams Availability for occasional travel as required by the role Willingness to undergo security and background screening in line with business requirements Education A solid educational background, including at least five GCSEs (or equivalent), including Maths and English Key Responsibilities This is a broad role covering support, administration, and continuous improvement across the IT estate. Support & Service Delivery Manage and resolve incidents and service requests via a ticketing system and RMM tools, both remotely and deskside Operate at a 2nd line level, taking ownership of more complex technical issues and escalations Provide ongoing support across Microsoft 365 (Exchange Online, Teams, SharePoint) Troubleshoot issues within Windows 11 and Windows Server 2019/2022 environments Build, configure, and maintain end-user devices, including laptops, using MDM tools such as Intune Applications & Platforms Support and administer a Document and Email Management System (iManage preferred, or equivalent DMS platforms) Provide support for key applications, including: o Print management solutions (Uniflow, FlowMatrix) o Email security platforms (Mimecast) o Secure file transfer solutions (Egress) Security & Access Management Support and maintain Multi-Factor Authentication (MFA) solutions such as Cisco DUO and Microsoft Authenticator Assist with secure access technologies, including SASE platforms (e.g. Check Point Harmony) Contribute to security monitoring, incident response, and remediation activities Infrastructure & Networking Assist with the administration of firewalls, particularly Cisco Meraki Support and maintain network infrastructure, including switches and wireless access points Carry out proactive monitoring of systems and infrastructure to ensure performance and uptime Projects & Continuous Improvement Support delivery of IT infrastructure and system improvement projects Identify opportunities to enhance systems, processes, and user experience Produce and maintain technical documentation and knowledge base materials Compliance & Security Ensure IT practices align with Cyber Essentials and ISO27001 standards Assist with internal and external audits Support reporting and investigation of information security incidents Personal Attributes Friendly and approachable with a strong service ethic Well-organised with excellent attention to detail Reliable and accountable, with a sense of ownership Enthusiastic and keen to continuously develop Adecco is acting as an Employment Agency. We are proud to be an equal opportunities employer. We are on the client's supplier list for this role.
Jun 14, 2026
Full time
IT Support & Infrastructure Analyst - 35,000 - 45,000 (depending on experience) - On-Site (FTC) Overview We are looking for a capable IT Support & Infrastructure Analyst to join a busy, fast-moving technology team. This role is focused on delivering reliable, high-quality technical support across the organisation, ensuring users, systems, and infrastructure operate efficiently and securely. Alongside day-to-day support, you will also contribute to ongoing improvements, upgrades, and wider IT initiatives. Skills & Experience Strong background in IT support, with 5+ years' experience, including time spent in a 2nd Line Support / Service Desk environment Experience working within a professional services or corporate environment, supporting a user base with high service expectations Experience contributing to infrastructure projects such as upgrades, rollouts, or migrations Hands-on technical experience across Microsoft technologies (Microsoft 365, Windows 10/11, Windows Server) Knowledge of Active Directory, permissions, and user account administration Excellent troubleshooting skills with a structured, analytical approach Ability to manage a varied workload and prioritise effectively Flexible and adaptable, with a proactive approach to meeting deadlines Comfortable working both independently and within a collaborative team Strong communication skills with both technical and non-technical stakeholders Customer-focused mindset with a positive, solutions-driven attitude Willingness to work in an on-site environment, collaborating closely with end users and internal teams Availability for occasional travel as required by the role Willingness to undergo security and background screening in line with business requirements Education A solid educational background, including at least five GCSEs (or equivalent), including Maths and English Key Responsibilities This is a broad role covering support, administration, and continuous improvement across the IT estate. Support & Service Delivery Manage and resolve incidents and service requests via a ticketing system and RMM tools, both remotely and deskside Operate at a 2nd line level, taking ownership of more complex technical issues and escalations Provide ongoing support across Microsoft 365 (Exchange Online, Teams, SharePoint) Troubleshoot issues within Windows 11 and Windows Server 2019/2022 environments Build, configure, and maintain end-user devices, including laptops, using MDM tools such as Intune Applications & Platforms Support and administer a Document and Email Management System (iManage preferred, or equivalent DMS platforms) Provide support for key applications, including: o Print management solutions (Uniflow, FlowMatrix) o Email security platforms (Mimecast) o Secure file transfer solutions (Egress) Security & Access Management Support and maintain Multi-Factor Authentication (MFA) solutions such as Cisco DUO and Microsoft Authenticator Assist with secure access technologies, including SASE platforms (e.g. Check Point Harmony) Contribute to security monitoring, incident response, and remediation activities Infrastructure & Networking Assist with the administration of firewalls, particularly Cisco Meraki Support and maintain network infrastructure, including switches and wireless access points Carry out proactive monitoring of systems and infrastructure to ensure performance and uptime Projects & Continuous Improvement Support delivery of IT infrastructure and system improvement projects Identify opportunities to enhance systems, processes, and user experience Produce and maintain technical documentation and knowledge base materials Compliance & Security Ensure IT practices align with Cyber Essentials and ISO27001 standards Assist with internal and external audits Support reporting and investigation of information security incidents Personal Attributes Friendly and approachable with a strong service ethic Well-organised with excellent attention to detail Reliable and accountable, with a sense of ownership Enthusiastic and keen to continuously develop Adecco is acting as an Employment Agency. We are proud to be an equal opportunities employer. We are on the client's supplier list for this role.
Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge: Cloud Networking Skills (AWS or Azure) HP / Aruba switches knowledge essential Fortinet / Firewalls / migration experience essential Routing/Switching and Firewall Expertise ITIL understanding Network technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 14, 2026
Full time
Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge: Cloud Networking Skills (AWS or Azure) HP / Aruba switches knowledge essential Fortinet / Firewalls / migration experience essential Routing/Switching and Firewall Expertise ITIL understanding Network technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 13, 2026
Contractor
Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning on an agreed toolset to logon to the customer's machine to perform troubleshooting. Correctly routing a ticket to the appropriate team who is able to resolve the incident if first line knowledge or access is not sufficient. Dealing with and communicating escalations accordingly. Seeking knowledge missing where appropriate, documenting and disseminating the knowledge accordingly. Undertaking agreed proactive works which are agreed to maintain our systems thus avoiding tickets being raised by staying "one step ahead". Maintaining and growing relationships across immediate team and wider IT teams to ensure collaborative approach to resolve customer requests as soon as possible. Ensure that Information Security considerations and controls are in place which adhere to the Information Security/Computer Policy. Align to the threat response procedures defined by the IT Security Team owned by IT Helpdesk Team Lead Ensuring customer satisfaction levels are maintained and improved where possible. Ensuring a personable desk-side manner with the ability to put users at ease. Recognising and adhering to change management processes to protect production environment. Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion
Jun 13, 2026
Contractor
Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning on an agreed toolset to logon to the customer's machine to perform troubleshooting. Correctly routing a ticket to the appropriate team who is able to resolve the incident if first line knowledge or access is not sufficient. Dealing with and communicating escalations accordingly. Seeking knowledge missing where appropriate, documenting and disseminating the knowledge accordingly. Undertaking agreed proactive works which are agreed to maintain our systems thus avoiding tickets being raised by staying "one step ahead". Maintaining and growing relationships across immediate team and wider IT teams to ensure collaborative approach to resolve customer requests as soon as possible. Ensure that Information Security considerations and controls are in place which adhere to the Information Security/Computer Policy. Align to the threat response procedures defined by the IT Security Team owned by IT Helpdesk Team Lead Ensuring customer satisfaction levels are maintained and improved where possible. Ensuring a personable desk-side manner with the ability to put users at ease. Recognising and adhering to change management processes to protect production environment. Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
Jun 13, 2026
Seasonal
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
Education for Industry Group Part-Time: 0.4FTE, 2 Days - 14.8 hours per week Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate. Permanent LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students. About you Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable. Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email. Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams. Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives. Values: Collaborative team player committed to delivering an excellent user experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD. Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme. Pension: We offer a 5% employer pension contribution, supporting you in planning for your future. To explore the full range of our benefits, please click here . Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience. How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 30th June 2026. Interviews/Recruitment Day: Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE. More Information/Contact us: For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Jun 13, 2026
Full time
Education for Industry Group Part-Time: 0.4FTE, 2 Days - 14.8 hours per week Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate. Permanent LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students. About you Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable. Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email. Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams. Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives. Values: Collaborative team player committed to delivering an excellent user experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD. Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme. Pension: We offer a 5% employer pension contribution, supporting you in planning for your future. To explore the full range of our benefits, please click here . Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience. How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 30th June 2026. Interviews/Recruitment Day: Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE. More Information/Contact us: For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Prefer office-based, some hybrid flex. This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Customer Service Analyst, Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 13, 2026
Full time
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Prefer office-based, some hybrid flex. This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Customer Service Analyst, Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Prestigious opportunity for an IT Support & Systems Analyst to join our team in Warrington.Market leaders in the design and manufacture of high quality solutions for the aerospace, defence, power generation, and high performance engineering sectors, we are inviting you to join our success story. With operations in the UK and Europe, we deliver cost effective, high quality solutions while partnering closely with customers across the full life cycle from design to in-service support. This is an excellent opportunity for someone with IT support experience who wants to broaden their skills across IT operations, systems, and cybersecurity. You'll play a key role in supporting end users while gaining exposure to infrastructure, compliance, and continuous improvement initiatives. Your responsibilities will be to: - Deliver 1st & 2nd line support across office and shop-floor environments Assist with Microsoft 365 & Active Directory administration Troubleshoot hardware, software, and access issues Manage onboarding/offboarding, user accounts, and permissions Support a range of devices including PCs, laptops and mobile devices Provide a high level of customer service and user training Device Management and patching Support IT Security, Audit and Compliance If you possess a combination of some of the following skills, then LETS TALK! Experience in IT support or service desk roles Strong knowledge of Windows, Microsoft 365, Active Directory Experience supporting end users, devices and applications Solid troubleshooting and problem-solving skills Understanding of cybersecurity best practices (MFA, patching, endpoint protection) Strong communication and user-focused mindset Knowledge of the following is advantageous but not essential: - Exposure to audits or compliance requirements Experience with endpoint security or patch management tools ERP or manufacturing environment experience Basic networking knowledge (DNS, DHCP, TCP/IP) In return, you will be rewarded with ongoing career development and training and an enviable benefits package. Hybrid working is available upon completion of probation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 13, 2026
Full time
Prestigious opportunity for an IT Support & Systems Analyst to join our team in Warrington.Market leaders in the design and manufacture of high quality solutions for the aerospace, defence, power generation, and high performance engineering sectors, we are inviting you to join our success story. With operations in the UK and Europe, we deliver cost effective, high quality solutions while partnering closely with customers across the full life cycle from design to in-service support. This is an excellent opportunity for someone with IT support experience who wants to broaden their skills across IT operations, systems, and cybersecurity. You'll play a key role in supporting end users while gaining exposure to infrastructure, compliance, and continuous improvement initiatives. Your responsibilities will be to: - Deliver 1st & 2nd line support across office and shop-floor environments Assist with Microsoft 365 & Active Directory administration Troubleshoot hardware, software, and access issues Manage onboarding/offboarding, user accounts, and permissions Support a range of devices including PCs, laptops and mobile devices Provide a high level of customer service and user training Device Management and patching Support IT Security, Audit and Compliance If you possess a combination of some of the following skills, then LETS TALK! Experience in IT support or service desk roles Strong knowledge of Windows, Microsoft 365, Active Directory Experience supporting end users, devices and applications Solid troubleshooting and problem-solving skills Understanding of cybersecurity best practices (MFA, patching, endpoint protection) Strong communication and user-focused mindset Knowledge of the following is advantageous but not essential: - Exposure to audits or compliance requirements Experience with endpoint security or patch management tools ERP or manufacturing environment experience Basic networking knowledge (DNS, DHCP, TCP/IP) In return, you will be rewarded with ongoing career development and training and an enviable benefits package. Hybrid working is available upon completion of probation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior 1st Line Support / Senior Service Desk Analyst/ Team Lead Based in Wakefield area- Mon Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point. As Senior 1st Line Support / Senior Service Desk Analyst/Team Leader you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory. Successful Senior 1st Line Support / Senior Service Desk Analyst/Team Lead needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Senior 1st Line Support / Senior Service Desk Analyst /Team Lead who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Jun 13, 2026
Full time
Senior 1st Line Support / Senior Service Desk Analyst/ Team Lead Based in Wakefield area- Mon Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point. As Senior 1st Line Support / Senior Service Desk Analyst/Team Leader you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory. Successful Senior 1st Line Support / Senior Service Desk Analyst/Team Lead needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Senior 1st Line Support / Senior Service Desk Analyst /Team Lead who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to 250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 13, 2026
Contractor
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to 250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Mac Specialist Permanent Onsite, Mayfair macOS and iOS Apple Support At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The Role: We are seeking a customer-focused Mac Specialist Support Agent to join our IT support team. This role is responsible for providing support for macOS systems, Apple hardware, and associated software applications. You will troubleshoot technical issues, assist end-users, and ensure the smooth operation of Apple devices across the organisation. You will support all internal staff and may visit pop-up environments. Responsibilities: Provide first- and second-line support for macOS, iOS, and Apple hardware (MacBooks, iMacs, iPads, etc.) Troubleshoot hardware, software, network, and system-related issues specific to Apple products Support the deployment, configuration, and maintenance of Apple devices using MDM tools (e.g., Jamf, Intune, Kandji) Install and maintain macOS updates, patches, and software packages Assist in integrating Apple devices into enterprise environments (e.g., directory services, email systems, network shares) Educate users on best practices and usage of Apple devices Work closely with other IT team members to resolve cross-platform compatibility issues Maintain detailed documentation of support tickets, resolutions, and procedures Provide feedback to improve tools, systems, and processes supporting the Apple environment Skills & Experience: Proven experience in a technical support or helpdesk role, specialising in macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Passionate about Apple technology and user experience Self-motivated and proactive in solving problems Able to work independently and as part of a team Calm under pressure and capable of handling multiple tasks Strong attention to detail and commitment to quality service Desirable Skills: Apple Certified Support Professional (ACSP) or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.) About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Our Culture We re curious, open, and always learning. We believe in doing great work and doing it with integrity. We support each other, share ideas freely, and celebrate progress big and small. And we care about the impact we make, whether that s helping clients solve tough problems or creating opportunities for people from all walks of life. Diversity and Inclusion We re proud to be a diverse team, with 20+ nationalities represented across Peregrine. We welcome people from all backgrounds and experiences, and we re committed to building an inclusive workplace where everyone can thrive. Through our partnerships and internal initiatives, we re working to improve social mobility, reduce our environmental impact, and help our clients build more inclusive teams too. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Jun 13, 2026
Full time
Mac Specialist Permanent Onsite, Mayfair macOS and iOS Apple Support At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The Role: We are seeking a customer-focused Mac Specialist Support Agent to join our IT support team. This role is responsible for providing support for macOS systems, Apple hardware, and associated software applications. You will troubleshoot technical issues, assist end-users, and ensure the smooth operation of Apple devices across the organisation. You will support all internal staff and may visit pop-up environments. Responsibilities: Provide first- and second-line support for macOS, iOS, and Apple hardware (MacBooks, iMacs, iPads, etc.) Troubleshoot hardware, software, network, and system-related issues specific to Apple products Support the deployment, configuration, and maintenance of Apple devices using MDM tools (e.g., Jamf, Intune, Kandji) Install and maintain macOS updates, patches, and software packages Assist in integrating Apple devices into enterprise environments (e.g., directory services, email systems, network shares) Educate users on best practices and usage of Apple devices Work closely with other IT team members to resolve cross-platform compatibility issues Maintain detailed documentation of support tickets, resolutions, and procedures Provide feedback to improve tools, systems, and processes supporting the Apple environment Skills & Experience: Proven experience in a technical support or helpdesk role, specialising in macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Passionate about Apple technology and user experience Self-motivated and proactive in solving problems Able to work independently and as part of a team Calm under pressure and capable of handling multiple tasks Strong attention to detail and commitment to quality service Desirable Skills: Apple Certified Support Professional (ACSP) or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.) About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Our Culture We re curious, open, and always learning. We believe in doing great work and doing it with integrity. We support each other, share ideas freely, and celebrate progress big and small. And we care about the impact we make, whether that s helping clients solve tough problems or creating opportunities for people from all walks of life. Diversity and Inclusion We re proud to be a diverse team, with 20+ nationalities represented across Peregrine. We welcome people from all backgrounds and experiences, and we re committed to building an inclusive workplace where everyone can thrive. Through our partnerships and internal initiatives, we re working to improve social mobility, reduce our environmental impact, and help our clients build more inclusive teams too. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
£26,256 Gloucester Full-Time Permanent Multiple positions available! Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with no necessary experience apart from strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently. Key Responsibilities Provide first-line support via telephone and ticketing systems Log, prioritise, and manage customer incidents and service requests Diagnose and resolve issues wherever possible at first point of contact Escalate more complex issues to specialist teams when required Keep customers informed throughout the lifecycle of their ticket Maintain accurate records and documentation Liaise with third-party suppliers to ensure timely resolution of issues Support continuous improvement initiatives and contribute to team success Follow security and compliance procedures at all times Assist with project work as required What We're Looking For Excellent communication skills, both written and verbal Outstanding customer service skills A good understanding of IT terminology and technology concepts Ability to explain technical information in a clear and user-friendly way Strong problem-solving and decision-making skills Positive, proactive, and team-focused attitude Ability to work effectively in a fast-paced environment Strong organisational skills and attention to detail Working Hours This role operates on a shift rota between: 8:00am - 4:30pm 9:30am - 6:00pm 11:30am - 8:00pm You will also be required to work approximately 1 in every 6 weekends, with a day off each side of the weekend. Benefits 25 days annual leave plus bank holidays Birthday day off Enhanced pension scheme Private healthcare Discounted gym memberships Wellbeing support programmes Ongoing training and career development opportunities Supportive and collaborative working environment Interested? Send your CV to Liv at i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful
Jun 13, 2026
Full time
£26,256 Gloucester Full-Time Permanent Multiple positions available! Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with no necessary experience apart from strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently. Key Responsibilities Provide first-line support via telephone and ticketing systems Log, prioritise, and manage customer incidents and service requests Diagnose and resolve issues wherever possible at first point of contact Escalate more complex issues to specialist teams when required Keep customers informed throughout the lifecycle of their ticket Maintain accurate records and documentation Liaise with third-party suppliers to ensure timely resolution of issues Support continuous improvement initiatives and contribute to team success Follow security and compliance procedures at all times Assist with project work as required What We're Looking For Excellent communication skills, both written and verbal Outstanding customer service skills A good understanding of IT terminology and technology concepts Ability to explain technical information in a clear and user-friendly way Strong problem-solving and decision-making skills Positive, proactive, and team-focused attitude Ability to work effectively in a fast-paced environment Strong organisational skills and attention to detail Working Hours This role operates on a shift rota between: 8:00am - 4:30pm 9:30am - 6:00pm 11:30am - 8:00pm You will also be required to work approximately 1 in every 6 weekends, with a day off each side of the weekend. Benefits 25 days annual leave plus bank holidays Birthday day off Enhanced pension scheme Private healthcare Discounted gym memberships Wellbeing support programmes Ongoing training and career development opportunities Supportive and collaborative working environment Interested? Send your CV to Liv at i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful
IT Service Desk Analyst Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Service Desk Analyst on a 3-month temp contract. The Temporary IT Service Desk Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Service Desk Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Service Desk Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Jun 12, 2026
Contractor
IT Service Desk Analyst Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Service Desk Analyst on a 3-month temp contract. The Temporary IT Service Desk Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Service Desk Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Service Desk Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Service Desk Manager 2 days onsite 300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure effective handling of incidents and service requests in line with SLAs. Monitor workload distribution and ensure efficient ticket progression. Act as an escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong customer service culture. ITSM Tooling & Process Improvement Ensure effective use of the current ITSM and Call centre platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM tools (e.g. ServiceNow). Ensure Service Desk processes align with ITIL best practice. Conduct supplier performance review meetings Support compliance with safeguarding, GDPR, and information security requirements Work collaboratively with infrastructure teams and third-party suppliers to ensure seamless service delivery. Essential Skills & Experience Strong team leadership skills and experience Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Desirable ITIL certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills Experience supporting hybrid working environments and remote users. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Contractor
Service Desk Manager 2 days onsite 300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure effective handling of incidents and service requests in line with SLAs. Monitor workload distribution and ensure efficient ticket progression. Act as an escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong customer service culture. ITSM Tooling & Process Improvement Ensure effective use of the current ITSM and Call centre platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM tools (e.g. ServiceNow). Ensure Service Desk processes align with ITIL best practice. Conduct supplier performance review meetings Support compliance with safeguarding, GDPR, and information security requirements Work collaboratively with infrastructure teams and third-party suppliers to ensure seamless service delivery. Essential Skills & Experience Strong team leadership skills and experience Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Desirable ITIL certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills Experience supporting hybrid working environments and remote users. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Jun 12, 2026
Full time
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Job Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact Resolution (FCR) - Enhanced Aim to resolve as many issues in scope for FCR as possible during the initial contact to reduce the need for escalations and improve efficiency. Troubleshoot complex issues across Windows, macOS, Microsoft 365, Entra ID/Azure AD, VPN, and endpoint management tools to deliver FCR capability. Technical Support Provide first-line technical support to clients via phone, email, and chat and other online collaboration and remote support toolsets as provisioned by the business. Diagnose and resolve hardware, software, and network issues. Escalate complex issues to second-line support or relevant departments as necessary. Customer Service Maintain a high level of customer service and professionalism. Communicate effectively with clients to understand their technical issues and provide appropriate solutions and updates during the life cycle of the incident or service request. Documentation and Reporting Document all support activities, including incident details, troubleshooting steps, and resolutions. Generate and maintain reports on incident trends, service performance, and customer feedback. Contribute to the creation and maintenance of knowledge base articles and support documentation. Ensure all Service Desk activities comply with ITIL standards, organisational policies, and regulatory requirements. Skills and Attributes we are looking for Proven experience in an IT service desk or technical support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email, VPN, MFA, Device performance Familiarity with common software applications and troubleshooting techniques. Client engagement with strong stakeholder management skills. Experience of working with a 3rd party in a service delivery organisation is ideal. Excellent Communication skills (verbal & written) & time and priority management Benefits include Employee Benefits Platform, Reimbursements, Bupa Cash Plan, Cycle to work Scheme, Financial Health Check, Wellbeing, Legal, Personal finance support, Employee Assistance Programme Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected and able to thrive. We welcome applications from individuals of all backgrounds, experiences and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law.
Jun 12, 2026
Full time
Job Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact Resolution (FCR) - Enhanced Aim to resolve as many issues in scope for FCR as possible during the initial contact to reduce the need for escalations and improve efficiency. Troubleshoot complex issues across Windows, macOS, Microsoft 365, Entra ID/Azure AD, VPN, and endpoint management tools to deliver FCR capability. Technical Support Provide first-line technical support to clients via phone, email, and chat and other online collaboration and remote support toolsets as provisioned by the business. Diagnose and resolve hardware, software, and network issues. Escalate complex issues to second-line support or relevant departments as necessary. Customer Service Maintain a high level of customer service and professionalism. Communicate effectively with clients to understand their technical issues and provide appropriate solutions and updates during the life cycle of the incident or service request. Documentation and Reporting Document all support activities, including incident details, troubleshooting steps, and resolutions. Generate and maintain reports on incident trends, service performance, and customer feedback. Contribute to the creation and maintenance of knowledge base articles and support documentation. Ensure all Service Desk activities comply with ITIL standards, organisational policies, and regulatory requirements. Skills and Attributes we are looking for Proven experience in an IT service desk or technical support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email, VPN, MFA, Device performance Familiarity with common software applications and troubleshooting techniques. Client engagement with strong stakeholder management skills. Experience of working with a 3rd party in a service delivery organisation is ideal. Excellent Communication skills (verbal & written) & time and priority management Benefits include Employee Benefits Platform, Reimbursements, Bupa Cash Plan, Cycle to work Scheme, Financial Health Check, Wellbeing, Legal, Personal finance support, Employee Assistance Programme Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected and able to thrive. We welcome applications from individuals of all backgrounds, experiences and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law.
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 12, 2026
Full time
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Service Desk Analyst - Sutton - 3 Month Contract (Inside IR35) We are seeking a dedicated and proactive Service Desk Analyst to join my customer's team on a 3 month contract in Sutton. Responsibilities Provide first-line technical support to end-users, resolving technical issues via face-to-face support, phone, email, or chat. Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones. Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace. Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly. Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued regardless of their technical background. Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas. Set up new user accounts and provide initial IT onboarding and training for new starters. Configure and distribute equipment, including laptops, phones, and peripherals. Troubleshoot software and hardware issues for business-critical applications. Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary. Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Jun 12, 2026
Contractor
Service Desk Analyst - Sutton - 3 Month Contract (Inside IR35) We are seeking a dedicated and proactive Service Desk Analyst to join my customer's team on a 3 month contract in Sutton. Responsibilities Provide first-line technical support to end-users, resolving technical issues via face-to-face support, phone, email, or chat. Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones. Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace. Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly. Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued regardless of their technical background. Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas. Set up new user accounts and provide initial IT onboarding and training for new starters. Configure and distribute equipment, including laptops, phones, and peripherals. Troubleshoot software and hardware issues for business-critical applications. Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary. Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Big Red Recruitment Midlands Limited
Willenhall, West Midlands
If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes. Role: ERP Support Analyst Application Support Salary: Up to £40,000 Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systems Manage incidents, service requests, problem investigations and change requests Work closely with users and stakeholders across multiple sites Create and maintain support documentation, process guides and knowledge articles Help improve support processes and introduce more efficient ways of working Support system upgrades, migrations and post-implementation activities Ensure support requests are managed within agreed service levels What We're Looking For Experience in an Application Support, ERP Support or Systems Support role Knowledge of ERP systems, ideally Microsoft Dynamics AX Understanding of ITIL and service management processes Strong troubleshooting and problem-solving skills Experience working with service desk/ticketing systems Good documentation skills and attention to detail Confident communicator who can work with both technical and non-technical users Ability to manage priorities and take ownership of issues through to resolution This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.
Jun 12, 2026
Full time
If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes. Role: ERP Support Analyst Application Support Salary: Up to £40,000 Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systems Manage incidents, service requests, problem investigations and change requests Work closely with users and stakeholders across multiple sites Create and maintain support documentation, process guides and knowledge articles Help improve support processes and introduce more efficient ways of working Support system upgrades, migrations and post-implementation activities Ensure support requests are managed within agreed service levels What We're Looking For Experience in an Application Support, ERP Support or Systems Support role Knowledge of ERP systems, ideally Microsoft Dynamics AX Understanding of ITIL and service management processes Strong troubleshooting and problem-solving skills Experience working with service desk/ticketing systems Good documentation skills and attention to detail Confident communicator who can work with both technical and non-technical users Ability to manage priorities and take ownership of issues through to resolution This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco Switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills, and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso don't delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 12, 2026
Full time
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco Switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills, and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso don't delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
