Job Description
Customer Support Engineer
£35k + Salary Sacrifice Pension 5%, Healthcare, Health Cash Plan
Free Lunch on a Friday
One day a week work from home - flexible start/finish times
West Midlands. Ref: 25502
An exciting opportunity has arisen for a technically minded Customer Support Agent to join a leading engineering and automation business within a growing technical support team. This role is ideal for someone with experience supporting industrial equipment, machinery, automation systems, robotics, manufacturing equipment or technical products in a customer-facing environment.
Working closely with customers, service engineers and sales teams, you will act as a key technical support contact, helping customers identify the correct solutions, prepare quotations, process orders and manage projects through to completion.
Customer Support Engineer - The Role:
- Acting as the primary point of contact for customer enquiries relating to technical products, spare parts, service requirements and support solutions
- Assessing customer requirements and identifying appropriate products, components and service offerings
- Preparing technical quotations and commercial proposals
- Managing customer orders from receipt through to delivery and invoicing
- Liaising with engineering, service and sales teams to ensure customer requirements are fulfilled
- Coordinating with international suppliers and manufacturing facilities regarding product availability and lead times
- Managing opportunities within Salesforce CRM and supporting pipeline development activities
- Following up quotations and identifying opportunities for additional business and account growth
- Providing proactive support to maximise customer satisfaction and commercial performance
- Maintaining accurate customer, order and opportunity data within Salesforce and SAP
- Producing reports, activity updates and performance metrics as required
Customer Support Engineer - The Person:
We are seeking an individual who can combine strong customer relationship skills with a genuine understanding of technical products and engineering environments.
- Previous experience supporting customers within an engineering, automation, machinery, manufacturing or industrial environment
- The ability to understand technical enquiries and interpret customer requirements
- Experience preparing quotations and processing technical sales orders
- A strong understanding of spare parts, service support or after market activities
- Experience working with ERP and CRM systems such as SAP and Salesforce
- Excellent communication and relationship-building skills
- Strong organisational skills with the ability to manage multiple priorities
- A proactive, solutions-focused approach to customer support
A qualification in Electrical Engineering, Electronics, Automation, Mechatronics, Industrial Engineering, Physics or a related discipline would be advantageous, however practical industry experience is key.
Your current role may be Service Support, Spare Parts Sales/Support, Internal Sales or Service Coordination.
This position offers the chance to join a business that is investing heavily in growth, technology and customer experience.
The successful candidate will become part of a collaborative team supporting a highly technical product portfolio, with genuine opportunities to progress into senior customer support, team leadership or commercial sales positions in the future.
Located in the West Midlands, this role would be commutable from Oldbury, Smethwick, Tipton, Dudley, Walsall, Aldridge, Sedgley, Northfield, Tettenhall, Wednesbury, West Bromwich, Great Barr, Wolverhampton, Birmingham, Halesowen, Stourbridge, Darlaston, Bilston, Willenhall, Bloxwich and Wednesfield.
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For further information please contact Sarah Clarke.
