Lovely established independent Travel Agency based in Edinburgh are seeking a Travel Agent to join their friendly team. As a Travel Consultant here, you will sell a wide variety of holidays quoting from a range of Tour Operators, so this is a bit different from your standard high street Travel Agents. If you have a background in retail travel, are passionate and knowledgeable about worldwide destinations. Mon-Fri (Apply online only) and no weekends! Starting salary is dependent on experience, but in the region of 24k pa - 28k pa and there are additional discounts and bonus! JOB DESCRIPTION: Valuing the customer experience and building a rapport with them whether in store, on the phone or via email, you will ensure exceptional service through the whole of the booking process through to travel Taking enquiries and quoting on a wide variety of itineraries to fulfil your clients aspirations No two days the same enquiries vary from packages, to cruise, to long-haul, to city breaks, to luxury, to multi-centre, escorted tours and solo holidays.what ever the customer requires! Making suggestions to enhance the booking and their holiday experience of the customer You will use your good all-round destination knowledge You will have the opportunity to sell different Tour Operators, making this a varied role that allows choice for your clients (and for you when creating their dream!) You will use your personality and sales skills to ensure that you get the bookings over the line, and strive for repeat business Monday to Friday 9am to 5:30pm! No weekends! EXPERIENCE REQUIRED: We are seeking you, if you have previous experience as a Travel Advisor, within a retail travel environment, whether it be historically and you are keen to get back into travel, or currently and you're keen for a change! THE PACKAGE: Salary is dependent on experience but is competitive within the retail travel industry and in the region of 24k pa - 28k pa, plus incentives, discounts and company bonus. INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Jun 16, 2026
Full time
Lovely established independent Travel Agency based in Edinburgh are seeking a Travel Agent to join their friendly team. As a Travel Consultant here, you will sell a wide variety of holidays quoting from a range of Tour Operators, so this is a bit different from your standard high street Travel Agents. If you have a background in retail travel, are passionate and knowledgeable about worldwide destinations. Mon-Fri (Apply online only) and no weekends! Starting salary is dependent on experience, but in the region of 24k pa - 28k pa and there are additional discounts and bonus! JOB DESCRIPTION: Valuing the customer experience and building a rapport with them whether in store, on the phone or via email, you will ensure exceptional service through the whole of the booking process through to travel Taking enquiries and quoting on a wide variety of itineraries to fulfil your clients aspirations No two days the same enquiries vary from packages, to cruise, to long-haul, to city breaks, to luxury, to multi-centre, escorted tours and solo holidays.what ever the customer requires! Making suggestions to enhance the booking and their holiday experience of the customer You will use your good all-round destination knowledge You will have the opportunity to sell different Tour Operators, making this a varied role that allows choice for your clients (and for you when creating their dream!) You will use your personality and sales skills to ensure that you get the bookings over the line, and strive for repeat business Monday to Friday 9am to 5:30pm! No weekends! EXPERIENCE REQUIRED: We are seeking you, if you have previous experience as a Travel Advisor, within a retail travel environment, whether it be historically and you are keen to get back into travel, or currently and you're keen for a change! THE PACKAGE: Salary is dependent on experience but is competitive within the retail travel industry and in the region of 24k pa - 28k pa, plus incentives, discounts and company bonus. INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
HR Advisor £32,006 - £33,850 per annum We offer an excellent pension scheme, family friendly policies, opportunities for training and development and an employee discount scheme. An exciting opportunity has arisen for a motivated and proactive HR Advisor to join our friendly and supportive HR team at Leeds College of Building. You ll play a key role in supporting the College s people function, with a particular focus on managing employee relations and working closely with managers to deliver a high-quality HR service, contributing to the successful delivery of our People Strategy. This is an exciting time to join the College, recently recognised as a Construction Technical Excellence College for Yorkshire and the Humber region, with ambitious plans for further expansion and development. If you re passionate about people, thrive in a fast-paced environment, and want to be part of a college that is shaping the future of education in Construction and the Built Environment, we d love to hear from you. We re looking for a HR professional who is confident, approachable and solutions-focused, with previous experience in a busy advisory role. You will ideally have: Previous HR Advisory or Employee Relations experience Up-to-date knowledge of employment law and HR best practice Level 5 CIPD qualification or working towards accreditation Strong communication and relationship-building skills The ability to manage sensitive situations with professionalism and empathy Excellent organisation skills and the ability to manage multiple priorities In return, we offer a warm and welcoming college with an excellent benefits package that includes: A 25-day annual leave entitlement, plus 8 Bank Holidays and 10 college closure days (Plus an additional 5 days of annual leave after 5 years of service with us) A well-respected pension scheme (West Yorkshire Pension Fund with an above average employer contribution) Free parking at all our college sites (on a first come first served basis) Family friendly policies and opportunities for flexible working Superb opportunities for training and development Discounted travel on public transport and a Cycle to work scheme Discounts and offers at major High Street and Online retailers Access to an Employee Assistance Programme. So, if you d like to make a difference and be part of a unique organisation that supports one of the largest and most exciting employment sectors in the UK, we d love to hear from you. Please note that all applications should be completed online. CV s will not be accepted. Closing date: 23 rd June 2026 The College reserves the right to close this vacancy early if a sufficient number of applications are received. We therefore encourage early applications. Please note this position is subject to an enhanced Disclosure and Barring Service check and in line with KCSIE (2025) an online check will be conducted on information available in the public domain. Leeds College of Building is committed to safeguarding children, young people and vulnerable adults. It is also committed to the Prevent programme and the requirement to prevent people being drawn into terrorism and expects all staff to share these commitments. Leeds College of Building is committed to fostering an inclusive and diverse community. We value the unique perspectives and experiences of individuals from all backgrounds and actively encourage applications from individuals from an ethnic minority and the LGBTQIA+ community, as they are under-represented at our college. Join us in creating a workplace where everyone can thrive to provide the best construction and the built environment education in England. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. RECRUITMENT AGENCIES: We kindly request that recruitment agencies do not forward any unsolicited CVs in relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly. We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies. We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.
Jun 16, 2026
Full time
HR Advisor £32,006 - £33,850 per annum We offer an excellent pension scheme, family friendly policies, opportunities for training and development and an employee discount scheme. An exciting opportunity has arisen for a motivated and proactive HR Advisor to join our friendly and supportive HR team at Leeds College of Building. You ll play a key role in supporting the College s people function, with a particular focus on managing employee relations and working closely with managers to deliver a high-quality HR service, contributing to the successful delivery of our People Strategy. This is an exciting time to join the College, recently recognised as a Construction Technical Excellence College for Yorkshire and the Humber region, with ambitious plans for further expansion and development. If you re passionate about people, thrive in a fast-paced environment, and want to be part of a college that is shaping the future of education in Construction and the Built Environment, we d love to hear from you. We re looking for a HR professional who is confident, approachable and solutions-focused, with previous experience in a busy advisory role. You will ideally have: Previous HR Advisory or Employee Relations experience Up-to-date knowledge of employment law and HR best practice Level 5 CIPD qualification or working towards accreditation Strong communication and relationship-building skills The ability to manage sensitive situations with professionalism and empathy Excellent organisation skills and the ability to manage multiple priorities In return, we offer a warm and welcoming college with an excellent benefits package that includes: A 25-day annual leave entitlement, plus 8 Bank Holidays and 10 college closure days (Plus an additional 5 days of annual leave after 5 years of service with us) A well-respected pension scheme (West Yorkshire Pension Fund with an above average employer contribution) Free parking at all our college sites (on a first come first served basis) Family friendly policies and opportunities for flexible working Superb opportunities for training and development Discounted travel on public transport and a Cycle to work scheme Discounts and offers at major High Street and Online retailers Access to an Employee Assistance Programme. So, if you d like to make a difference and be part of a unique organisation that supports one of the largest and most exciting employment sectors in the UK, we d love to hear from you. Please note that all applications should be completed online. CV s will not be accepted. Closing date: 23 rd June 2026 The College reserves the right to close this vacancy early if a sufficient number of applications are received. We therefore encourage early applications. Please note this position is subject to an enhanced Disclosure and Barring Service check and in line with KCSIE (2025) an online check will be conducted on information available in the public domain. Leeds College of Building is committed to safeguarding children, young people and vulnerable adults. It is also committed to the Prevent programme and the requirement to prevent people being drawn into terrorism and expects all staff to share these commitments. Leeds College of Building is committed to fostering an inclusive and diverse community. We value the unique perspectives and experiences of individuals from all backgrounds and actively encourage applications from individuals from an ethnic minority and the LGBTQIA+ community, as they are under-represented at our college. Join us in creating a workplace where everyone can thrive to provide the best construction and the built environment education in England. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. RECRUITMENT AGENCIES: We kindly request that recruitment agencies do not forward any unsolicited CVs in relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly. We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies. We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.
Senior Project Manager - D365 F&O Transformation Shannon, Ireland (3 days onsite / 2 days remote) travel / hotel fully expensed 6 month Contract: (outside IR35) We're seeking an experienced Senior Project Manager to join a major Dynamics 365 Finance & Operations transformation programme for a leading retailer. Previous experience of managing/delivering a large D365 F&O Programme is essential. This role requires an individual who can successfully join a large-scale transformation mid-flight, quickly assess the current position, build credibility with stakeholders, and drive delivery through to go-live. We are looking for a senior transformation leader with the gravitas, presence and commercial awareness to engage effectively with senior business stakeholders, challenge where necessary, and build excellent relationships with the 3rd party. Key Responsibilities Lead delivery of a critical D365 F&O workstream within a wider transformation programme. Build strong relationships across the business and become a trusted advisor to key stakeholders. Manage and influence third-party implementation partners and suppliers to ensure successful delivery. Drive programme governance, risk management, issue resolution and reporting. Maintain momentum and focus across business and technology teams as the programme progresses towards go-live. Essential Experience Proven experience delivering Microsoft Dynamics 365 Finance & Operations (D365 F&O) programmes. Previous experience joining and successfully leading programmes that are already underway. Strong stakeholder management and business engagement skills. Experience managing systems integrators and third-party delivery partners. Background in retail or large-scale business transformation programmes would be highly beneficial. About You You will be a confident and credible Senior Project Manager who can quickly establish trust, influence senior stakeholders, and drive outcomes in a complex environment. You will bring strong leadership skills, a hands-on approach, and the ability to navigate challenging situations while keeping delivery on track. Working Arrangements 3 days per week onsite in Shannon. 2 days remote working. Flights, accommodation and reasonable travel expenses fully covered.
Jun 15, 2026
Contractor
Senior Project Manager - D365 F&O Transformation Shannon, Ireland (3 days onsite / 2 days remote) travel / hotel fully expensed 6 month Contract: (outside IR35) We're seeking an experienced Senior Project Manager to join a major Dynamics 365 Finance & Operations transformation programme for a leading retailer. Previous experience of managing/delivering a large D365 F&O Programme is essential. This role requires an individual who can successfully join a large-scale transformation mid-flight, quickly assess the current position, build credibility with stakeholders, and drive delivery through to go-live. We are looking for a senior transformation leader with the gravitas, presence and commercial awareness to engage effectively with senior business stakeholders, challenge where necessary, and build excellent relationships with the 3rd party. Key Responsibilities Lead delivery of a critical D365 F&O workstream within a wider transformation programme. Build strong relationships across the business and become a trusted advisor to key stakeholders. Manage and influence third-party implementation partners and suppliers to ensure successful delivery. Drive programme governance, risk management, issue resolution and reporting. Maintain momentum and focus across business and technology teams as the programme progresses towards go-live. Essential Experience Proven experience delivering Microsoft Dynamics 365 Finance & Operations (D365 F&O) programmes. Previous experience joining and successfully leading programmes that are already underway. Strong stakeholder management and business engagement skills. Experience managing systems integrators and third-party delivery partners. Background in retail or large-scale business transformation programmes would be highly beneficial. About You You will be a confident and credible Senior Project Manager who can quickly establish trust, influence senior stakeholders, and drive outcomes in a complex environment. You will bring strong leadership skills, a hands-on approach, and the ability to navigate challenging situations while keeping delivery on track. Working Arrangements 3 days per week onsite in Shannon. 2 days remote working. Flights, accommodation and reasonable travel expenses fully covered.
Ted Experience Product Sales Advisor Field Sales Role £4.5k OTE Ted Experience has an exciting opportunity for a Product Sales Advisor to join our innovative, high performing and fast paced field sales team. You will be working with a world leading organisation to promote a revolutionary heated tobacco product, scientifically proven 95% less harmful than traditional cigarettes. This is more than a sales role. It is about engaging adult smokers, driving awareness of reduced risk alternatives, and supporting meaningful behaviour change while achieving strong earning potential. What you can expect • £15.33 per hour base pay • Average earnings circa £1,991 per month before commission • Commission regularly exceeding £3,500+ per month for top performers • Top earners achieving £4,500+ per month • Paid travel expenses (44p per mile plus parking) or £15 per day if taking public transport. • Five days fully paid training in London starting 22nd June • Tuesday to Saturday working pattern • Six hour shifts within retail trading hours • Ongoing bonuses, incentives, recognition and progression opportunities Role responsibilities • Engage with customers in retail environments to educate and promote heated tobacco and nicotine alternative products • Drive daily sales performance and achieve set targets • Build strong relationships with retail staff to support store engagement • Complete accurate reporting, customer insights and sales data capture What we are looking for • Must be over 21 • Willing to travel within a 1 hour radius of assigned area • Previous sales or customer facing experience • Confident communicator with strong interpersonal skills • Self motivated, target driven and resilient • Right to work in the UK Apply now To fast track your application, call or email directly and include your location. Shortlisted candidates will be contacted for immediate interview booking. Lucia Guerrero Talent Acquisition Specialist (phone number removed)
Jun 15, 2026
Seasonal
Ted Experience Product Sales Advisor Field Sales Role £4.5k OTE Ted Experience has an exciting opportunity for a Product Sales Advisor to join our innovative, high performing and fast paced field sales team. You will be working with a world leading organisation to promote a revolutionary heated tobacco product, scientifically proven 95% less harmful than traditional cigarettes. This is more than a sales role. It is about engaging adult smokers, driving awareness of reduced risk alternatives, and supporting meaningful behaviour change while achieving strong earning potential. What you can expect • £15.33 per hour base pay • Average earnings circa £1,991 per month before commission • Commission regularly exceeding £3,500+ per month for top performers • Top earners achieving £4,500+ per month • Paid travel expenses (44p per mile plus parking) or £15 per day if taking public transport. • Five days fully paid training in London starting 22nd June • Tuesday to Saturday working pattern • Six hour shifts within retail trading hours • Ongoing bonuses, incentives, recognition and progression opportunities Role responsibilities • Engage with customers in retail environments to educate and promote heated tobacco and nicotine alternative products • Drive daily sales performance and achieve set targets • Build strong relationships with retail staff to support store engagement • Complete accurate reporting, customer insights and sales data capture What we are looking for • Must be over 21 • Willing to travel within a 1 hour radius of assigned area • Previous sales or customer facing experience • Confident communicator with strong interpersonal skills • Self motivated, target driven and resilient • Right to work in the UK Apply now To fast track your application, call or email directly and include your location. Shortlisted candidates will be contacted for immediate interview booking. Lucia Guerrero Talent Acquisition Specialist (phone number removed)
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to £47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 14, 2026
Full time
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to £47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225GO INDPAYN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 13, 2026
Full time
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225GO INDPAYN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Customer Sales Advisor Permanent, Full-Time Birmingham 26,500 + bonus Monday-Friday with weekends on a rota Training in London (Travel and accommodation provided) Do you have a retail and customer service background, keen to progress your career? This is an exciting opportunity to join a successful business with opportunities to develop through the business, utilising your sales and customer service expertise. You will be responsible for assisting customers face-to-face, over the phone and via email to discuss their requirements and offer effective solutions. You will up-sell additional products and services where possible whilst dealing with enquiries and converting them to orders. Description of the role: Dealing with sales enquiries over the phone, via email and face-to-face. Promoting products and services to both new and existing customers. Maintaining a clean and tidy environment for all customers and staff. Completing all administrative duties and providing back office support. Working as a team to achieve targets. About you: Experience of working within a customer service/sales environment. Ability to communicate with customers via various channels. Effective up-selling skills and able to work to targets and SLAs. IT literate including Microsoft Office with the ability to pick up new systems. The role will involve some lone working and key holder responsibilities. Benefits: Quarterly bonus scheme Length of service rewards Discounts and vouchers If you enjoy working with customers, thrive in a sales-driven environment and are looking for a role with real progression opportunities, we'd love to receive your application.
Jun 13, 2026
Full time
Customer Sales Advisor Permanent, Full-Time Birmingham 26,500 + bonus Monday-Friday with weekends on a rota Training in London (Travel and accommodation provided) Do you have a retail and customer service background, keen to progress your career? This is an exciting opportunity to join a successful business with opportunities to develop through the business, utilising your sales and customer service expertise. You will be responsible for assisting customers face-to-face, over the phone and via email to discuss their requirements and offer effective solutions. You will up-sell additional products and services where possible whilst dealing with enquiries and converting them to orders. Description of the role: Dealing with sales enquiries over the phone, via email and face-to-face. Promoting products and services to both new and existing customers. Maintaining a clean and tidy environment for all customers and staff. Completing all administrative duties and providing back office support. Working as a team to achieve targets. About you: Experience of working within a customer service/sales environment. Ability to communicate with customers via various channels. Effective up-selling skills and able to work to targets and SLAs. IT literate including Microsoft Office with the ability to pick up new systems. The role will involve some lone working and key holder responsibilities. Benefits: Quarterly bonus scheme Length of service rewards Discounts and vouchers If you enjoy working with customers, thrive in a sales-driven environment and are looking for a role with real progression opportunities, we'd love to receive your application.
Are you a customer service superstar with a flair for sales? We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure. What you'll do: Provide world-class customer service through inbound calls Achieve sales targets while creating memorable customer experiences Expand your skills by working across different channels (Twitter, Webchat) Interact with customers face-to-face in English and French terminal buildings Benefit from comprehensive training and ongoing support What you'll need: A passion for customer service and sales Excellent communication and interpersonal skills A positive, can-do attitude Strong computer and data entry skills Ability to work efficiently and follow procedures Proven sales experience Strong problem-solving abilities What we offer: Competitive salary starting at 28,080 with enhanced weekend rates Comprehensive training and development opportunities Free parking and discounted travel Discounts at various retail outlets Ready to embark on an exciting new challenge? Join our client's dynamic team and help them provide the quickest, easiest, and most eco-friendly way to cross the Channel. Apply now! Manpower is acting as a Recruitment Business for this role. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 13, 2026
Seasonal
Are you a customer service superstar with a flair for sales? We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure. What you'll do: Provide world-class customer service through inbound calls Achieve sales targets while creating memorable customer experiences Expand your skills by working across different channels (Twitter, Webchat) Interact with customers face-to-face in English and French terminal buildings Benefit from comprehensive training and ongoing support What you'll need: A passion for customer service and sales Excellent communication and interpersonal skills A positive, can-do attitude Strong computer and data entry skills Ability to work efficiently and follow procedures Proven sales experience Strong problem-solving abilities What we offer: Competitive salary starting at 28,080 with enhanced weekend rates Comprehensive training and development opportunities Free parking and discounted travel Discounts at various retail outlets Ready to embark on an exciting new challenge? Join our client's dynamic team and help them provide the quickest, easiest, and most eco-friendly way to cross the Channel. Apply now! Manpower is acting as a Recruitment Business for this role. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Goodman Masson is proud to be partnering with the London Borough of Ealing to appoint an exceptional Assistant Director of Housing Demand. This is a rare opportunity to join one of London's most ambitious local authorities at a pivotal time for housing delivery, prevention and transformation. Ealing is seeking a visible, strategic and operational leader who can shape how housing demand services are delivered across the borough, ensuring residents receive timely, effective support and that homelessness is prevented wherever possible. Reporting directly to the Strategic Director of Housing and Environment, you will lead a significant portfolio with responsibility for operational performance, strategic development, financial management and cross council collaboration. The Opportunity This role sits at the heart of Ealing's ambition to improve outcomes for residents through earlier intervention, stronger partnerships and innovative housing solutions. You will lead services that prevent homelessness, support residents into sustainable housing solutions and drive better outcomes across temporary accommodation, move on and housing pathways. You will work across housing, council services and external partnerships to influence policy, shape strategy and deliver high performing resident focused services. As Assistant Director, you will act as a trusted advisor to senior leadership, Cabinet members and elected members while helping to deliver Ealing's wider priorities around opportunity, climate action and tackling inequality. Key Responsibilities • Provide inspirational leadership across Housing Demand services and create a high performing and collaborative culture • Lead service transformation and continuous improvement programmes to improve resident outcomes • Drive excellent customer and resident experience through innovation and modern service delivery • Oversee operational and strategic planning with accountability for service performance and delivery • Lead large scale financial management including revenue, capital and grant funded programmes • Develop commercial approaches, commissioning opportunities and income generation initiatives • Build effective partnerships across local government, housing providers and regional networks • Support political leadership with professional advice and operational insight • Champion equality, inclusion and transparent decision making across services About You We are looking to speak with senior housing leaders who bring strategic credibility and operational excellence. You will demonstrate: • Significant leadership experience within housing demand, homelessness prevention, housing strategy or related services • Experience delivering complex transformation programmes within large and politically led organisations • Strong commercial and financial leadership including budget ownership and business planning • The ability to lead through influence across multidisciplinary teams and partnerships • Experience advising senior leaders and elected members in complex environments • A proven track record of delivering measurable improvements for residents and communities • Strong understanding of housing demand management, prevention approaches and service innovation • Degree level education or equivalent and evidence of continued professional development Why Join Ealing? Ealing offers the opportunity to shape services that have direct impact on residents across one of London's most diverse boroughs. Benefits include: • 30 days annual leave plus 3 additional days over Christmas and New Year • Local Government Pension Scheme with employer contribution of 22.5% • Flexible working arrangements • Extensive learning and development opportunities • Health and wellbeing support including employee assistance services • Retail, leisure and lifestyle discounts • Cycle and sustainable travel schemes If you are an ambitious housing leader ready to shape the future of housing demand and deliver lasting outcomes for residents, we would welcome a confidential conversation. For more information or to apply, please contact: Jack Benson Goodman Masson
Jun 13, 2026
Full time
Goodman Masson is proud to be partnering with the London Borough of Ealing to appoint an exceptional Assistant Director of Housing Demand. This is a rare opportunity to join one of London's most ambitious local authorities at a pivotal time for housing delivery, prevention and transformation. Ealing is seeking a visible, strategic and operational leader who can shape how housing demand services are delivered across the borough, ensuring residents receive timely, effective support and that homelessness is prevented wherever possible. Reporting directly to the Strategic Director of Housing and Environment, you will lead a significant portfolio with responsibility for operational performance, strategic development, financial management and cross council collaboration. The Opportunity This role sits at the heart of Ealing's ambition to improve outcomes for residents through earlier intervention, stronger partnerships and innovative housing solutions. You will lead services that prevent homelessness, support residents into sustainable housing solutions and drive better outcomes across temporary accommodation, move on and housing pathways. You will work across housing, council services and external partnerships to influence policy, shape strategy and deliver high performing resident focused services. As Assistant Director, you will act as a trusted advisor to senior leadership, Cabinet members and elected members while helping to deliver Ealing's wider priorities around opportunity, climate action and tackling inequality. Key Responsibilities • Provide inspirational leadership across Housing Demand services and create a high performing and collaborative culture • Lead service transformation and continuous improvement programmes to improve resident outcomes • Drive excellent customer and resident experience through innovation and modern service delivery • Oversee operational and strategic planning with accountability for service performance and delivery • Lead large scale financial management including revenue, capital and grant funded programmes • Develop commercial approaches, commissioning opportunities and income generation initiatives • Build effective partnerships across local government, housing providers and regional networks • Support political leadership with professional advice and operational insight • Champion equality, inclusion and transparent decision making across services About You We are looking to speak with senior housing leaders who bring strategic credibility and operational excellence. You will demonstrate: • Significant leadership experience within housing demand, homelessness prevention, housing strategy or related services • Experience delivering complex transformation programmes within large and politically led organisations • Strong commercial and financial leadership including budget ownership and business planning • The ability to lead through influence across multidisciplinary teams and partnerships • Experience advising senior leaders and elected members in complex environments • A proven track record of delivering measurable improvements for residents and communities • Strong understanding of housing demand management, prevention approaches and service innovation • Degree level education or equivalent and evidence of continued professional development Why Join Ealing? Ealing offers the opportunity to shape services that have direct impact on residents across one of London's most diverse boroughs. Benefits include: • 30 days annual leave plus 3 additional days over Christmas and New Year • Local Government Pension Scheme with employer contribution of 22.5% • Flexible working arrangements • Extensive learning and development opportunities • Health and wellbeing support including employee assistance services • Retail, leisure and lifestyle discounts • Cycle and sustainable travel schemes If you are an ambitious housing leader ready to shape the future of housing demand and deliver lasting outcomes for residents, we would welcome a confidential conversation. For more information or to apply, please contact: Jack Benson Goodman Masson
Purpose of the Role The Group HR Advisor delivers high-quality, operational HR support across the full employee lifecycle. This role blends hands-on HR administration with proactive advisory support, acting as a trusted first point of contact for both managers and employees. You will provide practical, solutions-focused guidance on a broad range of people matters, including employee relations, policy interpretation, absence management, and recruitment. The role requires sound judgement, confidence in applying HR best practice, and a strong commitment to consistency and compliance. As a key member of the HR team, you will contribute to strengthening people practices, enhancing the employee experience, and supporting a positive, aligned organisational culture. Reporting Line Reporting to: HR Director Location Basildon Travel to other sites as required Key Responsibilities1. Recruitment & Onboarding Partner with hiring managers to support workforce planning, job scoping, and recruitment activity Coordinate end-to-end recruitment processes including advertising, screening, and interviews Ensure a professional and engaging candidate experience throughout the hiring journey Lead onboarding processes, including new starter inductions Liaise with recruitment agencies and preferred suppliers Monitor agency performance and recruitment costs Maintain accurate recruitment records and reporting Identify opportunities to improve recruitment and selection processes 2. Employee Relations & Policy Support Provide timely, practical HR advice to managers and employees on policies, procedures, and people matters Support employee relations cases including disciplinary, grievance, and absence management Assist with investigations, minute-taking, outcome documentation, and case tracking Escalate complex or high-risk cases to the HR Director as appropriate Promote fair and consistent application of policies across the organisation Support early intervention approaches to performance and wellbeing concerns 3. HR Operations & Compliance Manage employee lifecycle administration (starters, leavers, changes) with accuracy and efficiency Maintain and update HR systems (People HR) ensuring data integrity and compliance Produce and analyse HR metrics (e.g. absence, turnover, engagement trends) Support internal audits and compliance requirements Ensure all HR practices align with UK employment legislation and company standards 4. Culture & Engagement Support delivery and analysis of the annual Employee Engagement Survey Work with stakeholders to implement actionable engagement initiatives Promote company values, behaviours, and a positive working environment Contribute to initiatives that enhance inclusion, collaboration, and continuous improvement 5. HR Projects & Continuous Improvement Support the development and review of HR policies and procedures Contribute to HR projects and cross-site initiatives Assist with HR communications, briefings, and guidance materials Act as an HR representative during audits or external reviews Identify and implement opportunities to improve HR processes and service delivery People Management & Support Guide and support managers in applying performance, development, and attendance processes Promote consistency, fairness, and accountability in people management practices Support development of HR resources, templates, and toolkits to enhance management capability Act as a role model for professional, respectful, and values-driven behaviours Relationship Management Build strong, trusted relationships across all levels of the organisation Maintain effective communication with Trade Union representatives Collaborate across departments and sites to support a unified culture Approach all interactions with professionalism, credibility, and a solutions-focused mindset Self-Management Operate with integrity, discretion, and strict confidentiality Proactively manage workload, priorities, and deadlines Demonstrate resilience and adaptability in a fast-paced environment Maintain up-to-date HR knowledge through continuous learning and external benchmarking Take initiative in identifying improvements and contributing to team effectiveness Qualifications, Skills & Experience Proven experience in an HR Advisor, HR Coordinator, or HR Generalist role (ideally within an SME or multi-site environment) CIPD qualified, or working towards CIPD Level 5, or equivalent practical experience Strong working knowledge of UK employment law and HR best practice Confident communicator with the ability to influence and build relationships at all levels Experience using HR systems (People HR or similar) and Microsoft Office tools High level of professionalism when handling sensitive and confidential matters Strong organisational skills with the ability to manage multiple priorities effectively Resilient, proactive, and adaptable with a positive approach Fluent in English; additional language skills (e.g. Polish) are advantageous Why Join Us? Opportunity to shape and influence HR practices across a growing organisation Exposure to a wide range of HR activities and projects Collaborative and supportive team environment Commitment to employee development and continuous improvement Benefits: Private medical insurance Company pension Death in service benefit Employee retail discounts Life insurance Free on-site parking Canteen facilities You will receive 33 days holiday per year which includes a Christmas closure You ll have ample opportunities to grow and develop within the team, while working in a supportive and collaborative environment
Jun 13, 2026
Full time
Purpose of the Role The Group HR Advisor delivers high-quality, operational HR support across the full employee lifecycle. This role blends hands-on HR administration with proactive advisory support, acting as a trusted first point of contact for both managers and employees. You will provide practical, solutions-focused guidance on a broad range of people matters, including employee relations, policy interpretation, absence management, and recruitment. The role requires sound judgement, confidence in applying HR best practice, and a strong commitment to consistency and compliance. As a key member of the HR team, you will contribute to strengthening people practices, enhancing the employee experience, and supporting a positive, aligned organisational culture. Reporting Line Reporting to: HR Director Location Basildon Travel to other sites as required Key Responsibilities1. Recruitment & Onboarding Partner with hiring managers to support workforce planning, job scoping, and recruitment activity Coordinate end-to-end recruitment processes including advertising, screening, and interviews Ensure a professional and engaging candidate experience throughout the hiring journey Lead onboarding processes, including new starter inductions Liaise with recruitment agencies and preferred suppliers Monitor agency performance and recruitment costs Maintain accurate recruitment records and reporting Identify opportunities to improve recruitment and selection processes 2. Employee Relations & Policy Support Provide timely, practical HR advice to managers and employees on policies, procedures, and people matters Support employee relations cases including disciplinary, grievance, and absence management Assist with investigations, minute-taking, outcome documentation, and case tracking Escalate complex or high-risk cases to the HR Director as appropriate Promote fair and consistent application of policies across the organisation Support early intervention approaches to performance and wellbeing concerns 3. HR Operations & Compliance Manage employee lifecycle administration (starters, leavers, changes) with accuracy and efficiency Maintain and update HR systems (People HR) ensuring data integrity and compliance Produce and analyse HR metrics (e.g. absence, turnover, engagement trends) Support internal audits and compliance requirements Ensure all HR practices align with UK employment legislation and company standards 4. Culture & Engagement Support delivery and analysis of the annual Employee Engagement Survey Work with stakeholders to implement actionable engagement initiatives Promote company values, behaviours, and a positive working environment Contribute to initiatives that enhance inclusion, collaboration, and continuous improvement 5. HR Projects & Continuous Improvement Support the development and review of HR policies and procedures Contribute to HR projects and cross-site initiatives Assist with HR communications, briefings, and guidance materials Act as an HR representative during audits or external reviews Identify and implement opportunities to improve HR processes and service delivery People Management & Support Guide and support managers in applying performance, development, and attendance processes Promote consistency, fairness, and accountability in people management practices Support development of HR resources, templates, and toolkits to enhance management capability Act as a role model for professional, respectful, and values-driven behaviours Relationship Management Build strong, trusted relationships across all levels of the organisation Maintain effective communication with Trade Union representatives Collaborate across departments and sites to support a unified culture Approach all interactions with professionalism, credibility, and a solutions-focused mindset Self-Management Operate with integrity, discretion, and strict confidentiality Proactively manage workload, priorities, and deadlines Demonstrate resilience and adaptability in a fast-paced environment Maintain up-to-date HR knowledge through continuous learning and external benchmarking Take initiative in identifying improvements and contributing to team effectiveness Qualifications, Skills & Experience Proven experience in an HR Advisor, HR Coordinator, or HR Generalist role (ideally within an SME or multi-site environment) CIPD qualified, or working towards CIPD Level 5, or equivalent practical experience Strong working knowledge of UK employment law and HR best practice Confident communicator with the ability to influence and build relationships at all levels Experience using HR systems (People HR or similar) and Microsoft Office tools High level of professionalism when handling sensitive and confidential matters Strong organisational skills with the ability to manage multiple priorities effectively Resilient, proactive, and adaptable with a positive approach Fluent in English; additional language skills (e.g. Polish) are advantageous Why Join Us? Opportunity to shape and influence HR practices across a growing organisation Exposure to a wide range of HR activities and projects Collaborative and supportive team environment Commitment to employee development and continuous improvement Benefits: Private medical insurance Company pension Death in service benefit Employee retail discounts Life insurance Free on-site parking Canteen facilities You will receive 33 days holiday per year which includes a Christmas closure You ll have ample opportunities to grow and develop within the team, while working in a supportive and collaborative environment
Director of Human Resources - EMEA West London (with travel to Essex & Amsterdam) Permanent, Full-Time Competitive Executive Package This is a rare and compelling opportunity to take ownership of the entire HR function across a globally recognised lifestyle and apparel brand's EMEA operations. Reporting directly to the Chief Human Resources Officer, you will be the most senior HR voice in the region, covering three key hubs: West London, Essex, and Amsterdam. This is not a purely strategic role - nor is it purely operational. It demands both. You will shape the people agenda from the boardroom and deliver it on the ground, navigating the nuances of UK and Dutch employment law, building high-performing teams, and embedding a culture that is inclusive, energised, and ready for growth. The brand behind this role is a household name in lifestyle fashion - with a portfolio that spans apparel, fragrance, footwear, and accessories - sold and recognised across global markets. Their EMEA operation is at an exciting point of evolution, and the right person will play a central role in shaping what it becomes. What You'll Be Responsible For - Director of Human Resources EMEA Strategic HR Leadership Partner with the London-based Managing Director and US senior leadership team to align the people strategy with global business priorities Lead organisational design initiatives that drive efficiency and cross-border collaboration between UK and Netherlands teams Act as a trusted coach and advisor to regional directors and department heads on leadership, culture, and talent Talent Acquisition & Performance Oversee recruitment strategy to attract top-tier talent across fashion, retail, and corporate functions in competitive European markets Implement and embed performance management frameworks that foster high performance, continuous feedback, and accountability Lead succession planning and talent reviews to build a robust internal leadership pipeline Employee Relations, Culture & Legal Serve as the primary escalation point for complex ER matters, ensuring resolutions are fair, consistent, and legally compliant Design and deliver engagement initiatives tailored to both corporate office environments and operational/logistics hubs Manage relationships with external employment lawyers across the UK and Netherlands, providing expert internal liaison on disputes, restructuring, and regulatory changes Compensation, Benefits & Payroll Take end-to-end accountability for regional payroll co-ordination across all three EMEA sites, partnering with finance and external payroll vendors Ensure compliance with UK and Dutch employment legislation - including Works Councils and CAO regulations Partner with Global Total Rewards to ensure compensation and benefits packages remain competitive in each market Facilities & Office Operations Oversee EMEA facilities and property operations, managing relationships with landlords, vendors, and health & safety inspectors Lead office space planning, lease renewals, and workplace safety protocols in accordance with local regulations What We're Looking For - Director of Human Resources EMEA The successful candidate will bring a rare combination of commercial credibility, genuine people instinct, and multi-jurisdictional expertise. Specifically, we are seeking: A minimum of 8-10 years' progressive HR experience, with at least 3-5 years in a senior leadership or Director-level role Demonstrable multi-site and cross-border experience, specifically across the UK and the Netherlands Deep knowledge of UK employment law and solid working knowledge of Dutch labour law, including Works Council navigation A background in apparel, retail, wholesale, or consumer goods is highly desirable Proven experience managing payroll operations and vendor relationships across multiple jurisdictions Experience collaborating with external legal counsel on complex European employment matters Exceptional stakeholder management skills - comfortable operating at executive level and influencing across cultural and geographic boundaries CIPD Level 7 qualification (or equivalent); Bachelor's degree in HR or Business Administration - Master's preferred Fluency in English is essential; Dutch language skills are a distinct advantage What's on Offer Competitive executive salary and performance-based bonus scheme Comprehensive benefits package including private medical insurance, life assurance, and contributory pension Employee discounts across an extensive portfolio of globally recognised brands A dynamic, international working environment within a creative and collaborative business Real influence - this is a seat at the table, not an advisory function How to Apply - Director of Human Resources EMEA All applications and enquiries are handled with the strictest confidence - your details will never be shared with any third party without your explicit consent, and we will always speak with you before approaching a client on your behalf.
Jun 13, 2026
Full time
Director of Human Resources - EMEA West London (with travel to Essex & Amsterdam) Permanent, Full-Time Competitive Executive Package This is a rare and compelling opportunity to take ownership of the entire HR function across a globally recognised lifestyle and apparel brand's EMEA operations. Reporting directly to the Chief Human Resources Officer, you will be the most senior HR voice in the region, covering three key hubs: West London, Essex, and Amsterdam. This is not a purely strategic role - nor is it purely operational. It demands both. You will shape the people agenda from the boardroom and deliver it on the ground, navigating the nuances of UK and Dutch employment law, building high-performing teams, and embedding a culture that is inclusive, energised, and ready for growth. The brand behind this role is a household name in lifestyle fashion - with a portfolio that spans apparel, fragrance, footwear, and accessories - sold and recognised across global markets. Their EMEA operation is at an exciting point of evolution, and the right person will play a central role in shaping what it becomes. What You'll Be Responsible For - Director of Human Resources EMEA Strategic HR Leadership Partner with the London-based Managing Director and US senior leadership team to align the people strategy with global business priorities Lead organisational design initiatives that drive efficiency and cross-border collaboration between UK and Netherlands teams Act as a trusted coach and advisor to regional directors and department heads on leadership, culture, and talent Talent Acquisition & Performance Oversee recruitment strategy to attract top-tier talent across fashion, retail, and corporate functions in competitive European markets Implement and embed performance management frameworks that foster high performance, continuous feedback, and accountability Lead succession planning and talent reviews to build a robust internal leadership pipeline Employee Relations, Culture & Legal Serve as the primary escalation point for complex ER matters, ensuring resolutions are fair, consistent, and legally compliant Design and deliver engagement initiatives tailored to both corporate office environments and operational/logistics hubs Manage relationships with external employment lawyers across the UK and Netherlands, providing expert internal liaison on disputes, restructuring, and regulatory changes Compensation, Benefits & Payroll Take end-to-end accountability for regional payroll co-ordination across all three EMEA sites, partnering with finance and external payroll vendors Ensure compliance with UK and Dutch employment legislation - including Works Councils and CAO regulations Partner with Global Total Rewards to ensure compensation and benefits packages remain competitive in each market Facilities & Office Operations Oversee EMEA facilities and property operations, managing relationships with landlords, vendors, and health & safety inspectors Lead office space planning, lease renewals, and workplace safety protocols in accordance with local regulations What We're Looking For - Director of Human Resources EMEA The successful candidate will bring a rare combination of commercial credibility, genuine people instinct, and multi-jurisdictional expertise. Specifically, we are seeking: A minimum of 8-10 years' progressive HR experience, with at least 3-5 years in a senior leadership or Director-level role Demonstrable multi-site and cross-border experience, specifically across the UK and the Netherlands Deep knowledge of UK employment law and solid working knowledge of Dutch labour law, including Works Council navigation A background in apparel, retail, wholesale, or consumer goods is highly desirable Proven experience managing payroll operations and vendor relationships across multiple jurisdictions Experience collaborating with external legal counsel on complex European employment matters Exceptional stakeholder management skills - comfortable operating at executive level and influencing across cultural and geographic boundaries CIPD Level 7 qualification (or equivalent); Bachelor's degree in HR or Business Administration - Master's preferred Fluency in English is essential; Dutch language skills are a distinct advantage What's on Offer Competitive executive salary and performance-based bonus scheme Comprehensive benefits package including private medical insurance, life assurance, and contributory pension Employee discounts across an extensive portfolio of globally recognised brands A dynamic, international working environment within a creative and collaborative business Real influence - this is a seat at the table, not an advisory function How to Apply - Director of Human Resources EMEA All applications and enquiries are handled with the strictest confidence - your details will never be shared with any third party without your explicit consent, and we will always speak with you before approaching a client on your behalf.
Employment Advisor Location: Liverpool City Centre Salary: £26,000 per annum (rising to £27,500 upon successful completion of probation) Contract: Full-time, permanent About the Role Trigon Recruitment is proud to be recruiting on behalf of a respected national training provider for an Employment Advisor based in Liverpool City Centre. This is a rewarding opportunity to make a genuine difference in people's lives by supporting unemployed individuals referred through Jobcentre Plus to overcome barriers and secure sustainable employment. As an Employment Advisor, you will manage a caseload of participants, providing tailored guidance, coaching, and practical job search support. You will help individuals develop the skills, confidence, and motivation needed to move into long-term employment while working towards agreed performance targets. Key Responsibilities Manage and support a caseload of job seekers throughout their employment journey. Conduct initial assessments to identify barriers to employment and create personalised action plans. Deliver one-to-one and group coaching sessions focused on employability skills and career development. Assist participants with job searching, applications, and interview preparation. Develop high-quality CVs, cover letters, and other job-search materials. Build relationships with employers and proactively source employment opportunities. Promote and utilise available participant funding to support employment outcomes. Complete benefit calculations and provide relevant guidance where appropriate. Signpost participants to partner agencies and specialist support services when needed. Maintain accurate and timely records using the organisation's database systems. Achieve monthly targets relating to job starts and sustained employment outcomes. Who We're Looking For Previous experience within the employability, welfare-to-work, recruitment, HR, retail management, travel consultancy, or customer-facing sectors would be advantageous. However, we are particularly interested in candidates who are passionate about helping others, enjoy building relationships, and thrive in a target-driven environment. Essential Skills and Attributes Excellent communication and interpersonal skills Strong organisational and time-management abilities Ability to manage and prioritise a diverse caseload Target-focused with a results-driven mindset Resilient, proactive, and self-motivated Empathetic and supportive approach Ability to motivate, coach, and inspire others Patient, understanding, and adaptable Strong problem-solving skills Commitment to helping individuals achieve positive outcomes Why Join? This organisation has a strong reputation within the sector, offering a supportive culture, excellent team environment, and low staff turnover. The role provides the opportunity to make a meaningful impact while developing a rewarding and long-term career. Apply Now! To apply, please send your CV to: Tiffany Bennett (phone number removed) (url removed)
Jun 13, 2026
Full time
Employment Advisor Location: Liverpool City Centre Salary: £26,000 per annum (rising to £27,500 upon successful completion of probation) Contract: Full-time, permanent About the Role Trigon Recruitment is proud to be recruiting on behalf of a respected national training provider for an Employment Advisor based in Liverpool City Centre. This is a rewarding opportunity to make a genuine difference in people's lives by supporting unemployed individuals referred through Jobcentre Plus to overcome barriers and secure sustainable employment. As an Employment Advisor, you will manage a caseload of participants, providing tailored guidance, coaching, and practical job search support. You will help individuals develop the skills, confidence, and motivation needed to move into long-term employment while working towards agreed performance targets. Key Responsibilities Manage and support a caseload of job seekers throughout their employment journey. Conduct initial assessments to identify barriers to employment and create personalised action plans. Deliver one-to-one and group coaching sessions focused on employability skills and career development. Assist participants with job searching, applications, and interview preparation. Develop high-quality CVs, cover letters, and other job-search materials. Build relationships with employers and proactively source employment opportunities. Promote and utilise available participant funding to support employment outcomes. Complete benefit calculations and provide relevant guidance where appropriate. Signpost participants to partner agencies and specialist support services when needed. Maintain accurate and timely records using the organisation's database systems. Achieve monthly targets relating to job starts and sustained employment outcomes. Who We're Looking For Previous experience within the employability, welfare-to-work, recruitment, HR, retail management, travel consultancy, or customer-facing sectors would be advantageous. However, we are particularly interested in candidates who are passionate about helping others, enjoy building relationships, and thrive in a target-driven environment. Essential Skills and Attributes Excellent communication and interpersonal skills Strong organisational and time-management abilities Ability to manage and prioritise a diverse caseload Target-focused with a results-driven mindset Resilient, proactive, and self-motivated Empathetic and supportive approach Ability to motivate, coach, and inspire others Patient, understanding, and adaptable Strong problem-solving skills Commitment to helping individuals achieve positive outcomes Why Join? This organisation has a strong reputation within the sector, offering a supportive culture, excellent team environment, and low staff turnover. The role provides the opportunity to make a meaningful impact while developing a rewarding and long-term career. Apply Now! To apply, please send your CV to: Tiffany Bennett (phone number removed) (url removed)
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to 47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Full time
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to 47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Interim HR Business Partner West London 350 per day Immediate Start Are you an experienced HR Business Partner looking to make an immediate impact? Working on behalf of a reputable fashion organisation, we are recruiting a qualified HR professional on an interim basis to provide full generalist HR support during a period of internal change. This is a hands-on, standalone role with real breadth - you will be the day-to-day HR point of contact for senior leadership, managers and employees across the business. The role offers genuine variety, autonomy and the chance to make an immediate impact in an organisation that takes its people seriously. Role Summary: Location: West London with occasional travel to Essex Contract type: Interim Day rate: 350 per day Start date: Immediate Key Responsibilities: Generalist HR Advisory Act as the primary HR contact for the Managing Director, managers, store leadership and employees, providing timely, commercially aware generalist HR advice. Provide sound guidance on UK employment law, ensuring the business remains compliant with current and emerging legislation, including the Employment Rights Act 2025. Support and coach managers through the full range of employee relations matters, including disciplinary and grievance processes, capability, absence management and performance improvement. Lead on complex ER case management, ensuring procedural fairness, proportionality and accurate documentation throughout. Engage with external parties, including legal counsel and ACAS, where required. Employee Lifecycle Management Issue offer letters and contracts of employment for new starters; set up and maintain personnel files, raise Oracle Fusion work items, and carry out right-to-work and ID verification checks. Coordinate employment references via the Recruitment Assistant, ensuring all pre-employment checks are completed in a timely and compliant manner. Manage all leaver processes: issue leaver letters, ensure personnel and electronic files are closed down appropriately, conduct or record exit interviews, and action any post-employment obligations. Produce contract amendment letters for changes to job title, location, working hours or terms; update Oracle Fusion and the payroll system accordingly. Produce all FTC, secondment and intern offer letters; proactively diarise end dates and manage renewals or terminations in a timely manner. Onboarding & Induction Design and coordinate a structured and engaging onboarding experience for all new hires, liaising with each department to secure induction schedules and sending joining information to new employees and their Line Managers. Deliver the HR component of the induction programme, ensuring new employees understand company policies, culture and ways of working from day one. Probation & Performance Management Manage the full probation cycle for all new employees: diarise review dates, issue review communications to Line Managers, manage extensions, and issue confirmation or extension letters accordingly. Support managers in identifying and addressing performance concerns, providing clear guidance on informal and formal processes. Assist with the coordination of the annual performance review cycle where required. HR Systems & Data Maintain Oracle Fusion and Bright HR with all employment changes in real time, including new hires, leavers, job changes and contractual amendments. Act as a superuser for both platforms, ensuring data integrity across HR and payroll. Generate HR management information and reporting as required, using people data to inform decision-making. Ensure GDPR compliance across all HR data management activity. Policy, Compliance & Process Improvement Review, maintain and update HR policies and procedures to reflect current employment legislation and best practice. Identify and implement process improvements across HR operations to increase efficiency and improve the employee experience. Support any change management, restructuring or TUPE activity as required. About You You will be an experienced HR Generalist, HR Manager or HR Business Partner who is equally at home advising senior stakeholders and getting hands-on with day-to-day HR operations. You will be used to working at pace in a standalone capacity, can quickly build credibility with leadership, and bring calm authority to a busy HR function. Essential CIPD qualified (Level 5 minimum; Level 7 preferred). Proven experience in a generalist HR role at Manager, Generalist or HRBP level, ideally including previous interim or contract assignments. Strong, broad HR background covering the full employee lifecycle - ideally within a retail, multi-site or consumer-facing environment. Solid knowledge of UK employment law and HR best practice, including current developments under the Employment Rights Act 2025. Demonstrable experience managing complex ER cases independently. Confident and credible communicator, able to advise and influence at MD and senior leadership level. Experienced with HRIS platforms; Oracle Fusion experience highly advantageous. Immediately available or on a notice period of no more than one week. Desirable Familiarity with Bright HR. Experience supporting organisational change, including restructures or transitions. Exposure to global or internationally complex organisations. How to Apply To register your interest in this interim opportunity, please submit your CV in confidence. Shortlisted candidates will be contacted promptly. For a confidential discussion, please contact our team directly.
Jun 12, 2026
Seasonal
Interim HR Business Partner West London 350 per day Immediate Start Are you an experienced HR Business Partner looking to make an immediate impact? Working on behalf of a reputable fashion organisation, we are recruiting a qualified HR professional on an interim basis to provide full generalist HR support during a period of internal change. This is a hands-on, standalone role with real breadth - you will be the day-to-day HR point of contact for senior leadership, managers and employees across the business. The role offers genuine variety, autonomy and the chance to make an immediate impact in an organisation that takes its people seriously. Role Summary: Location: West London with occasional travel to Essex Contract type: Interim Day rate: 350 per day Start date: Immediate Key Responsibilities: Generalist HR Advisory Act as the primary HR contact for the Managing Director, managers, store leadership and employees, providing timely, commercially aware generalist HR advice. Provide sound guidance on UK employment law, ensuring the business remains compliant with current and emerging legislation, including the Employment Rights Act 2025. Support and coach managers through the full range of employee relations matters, including disciplinary and grievance processes, capability, absence management and performance improvement. Lead on complex ER case management, ensuring procedural fairness, proportionality and accurate documentation throughout. Engage with external parties, including legal counsel and ACAS, where required. Employee Lifecycle Management Issue offer letters and contracts of employment for new starters; set up and maintain personnel files, raise Oracle Fusion work items, and carry out right-to-work and ID verification checks. Coordinate employment references via the Recruitment Assistant, ensuring all pre-employment checks are completed in a timely and compliant manner. Manage all leaver processes: issue leaver letters, ensure personnel and electronic files are closed down appropriately, conduct or record exit interviews, and action any post-employment obligations. Produce contract amendment letters for changes to job title, location, working hours or terms; update Oracle Fusion and the payroll system accordingly. Produce all FTC, secondment and intern offer letters; proactively diarise end dates and manage renewals or terminations in a timely manner. Onboarding & Induction Design and coordinate a structured and engaging onboarding experience for all new hires, liaising with each department to secure induction schedules and sending joining information to new employees and their Line Managers. Deliver the HR component of the induction programme, ensuring new employees understand company policies, culture and ways of working from day one. Probation & Performance Management Manage the full probation cycle for all new employees: diarise review dates, issue review communications to Line Managers, manage extensions, and issue confirmation or extension letters accordingly. Support managers in identifying and addressing performance concerns, providing clear guidance on informal and formal processes. Assist with the coordination of the annual performance review cycle where required. HR Systems & Data Maintain Oracle Fusion and Bright HR with all employment changes in real time, including new hires, leavers, job changes and contractual amendments. Act as a superuser for both platforms, ensuring data integrity across HR and payroll. Generate HR management information and reporting as required, using people data to inform decision-making. Ensure GDPR compliance across all HR data management activity. Policy, Compliance & Process Improvement Review, maintain and update HR policies and procedures to reflect current employment legislation and best practice. Identify and implement process improvements across HR operations to increase efficiency and improve the employee experience. Support any change management, restructuring or TUPE activity as required. About You You will be an experienced HR Generalist, HR Manager or HR Business Partner who is equally at home advising senior stakeholders and getting hands-on with day-to-day HR operations. You will be used to working at pace in a standalone capacity, can quickly build credibility with leadership, and bring calm authority to a busy HR function. Essential CIPD qualified (Level 5 minimum; Level 7 preferred). Proven experience in a generalist HR role at Manager, Generalist or HRBP level, ideally including previous interim or contract assignments. Strong, broad HR background covering the full employee lifecycle - ideally within a retail, multi-site or consumer-facing environment. Solid knowledge of UK employment law and HR best practice, including current developments under the Employment Rights Act 2025. Demonstrable experience managing complex ER cases independently. Confident and credible communicator, able to advise and influence at MD and senior leadership level. Experienced with HRIS platforms; Oracle Fusion experience highly advantageous. Immediately available or on a notice period of no more than one week. Desirable Familiarity with Bright HR. Experience supporting organisational change, including restructures or transitions. Exposure to global or internationally complex organisations. How to Apply To register your interest in this interim opportunity, please submit your CV in confidence. Shortlisted candidates will be contacted promptly. For a confidential discussion, please contact our team directly.
Acquisitions / Estate Manager North West London Office-based with regular, UK travel Hospitality Portfolio We are working with a well-established, privately owned property and hospitality group with a growing portfolio across restaurants, hotels, and commercial property investments. As part of their continued expansion, they are seeking an Acquisitions / Estate Manager to play a key role in identifying, negotiating, and securing new sites that support long-term growth. The Role: Based from the North West London head office, this role will be responsible for managing acquisitions activity across a broad territory, working closely with senior leadership and cross-functional teams. Key responsibilities include: Identifying and securing new sites across restaurant, hotel, and wider commercial property portfolios Managing the full acquisition process end-to-end: sourcing, Heads of Terms, feasibility, planning, and legal Building strong relationships with agents, developers, landlords, local authorities, and professional advisors Carrying out site appraisals, demographic analysis, and financial assessments Negotiating commercially robust deals that deliver long-term value Maintaining a strong pipeline of future opportunities aligned to business strategy Working collaboratively with internal teams including legal, construction, and operations Supporting strategic decision-making with clear, well-structured recommendations About You: You are likely to bring: Proven experience in acquisitions, estate management, or property development Background in multi-site retail, hospitality, leisure, or hotel environments Strong commercial awareness and confident negotiation skills Experience managing multiple projects across a wide geographic territory Ability to operate effectively within a fast-paced, entrepreneurial, privately owned business MRICS qualification preferred but not essential Why Apply: Join a stable, family-owned business with long-term growth ambitions High-profile role with direct influence on portfolio expansion Exposure to a diverse mix of assets including restaurants, hotels, and investment property Collaborative, hands-on culture with strong senior leadership access Ready to take the next step? If you're looking for a hands-on role with variety, autonomy, and the chance to make a real impact in a growing family business, we'd love to hear from you. Apply today or reach out to Lucy Wynn on (phone number removed) or for a confidential conversation. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jun 11, 2026
Full time
Acquisitions / Estate Manager North West London Office-based with regular, UK travel Hospitality Portfolio We are working with a well-established, privately owned property and hospitality group with a growing portfolio across restaurants, hotels, and commercial property investments. As part of their continued expansion, they are seeking an Acquisitions / Estate Manager to play a key role in identifying, negotiating, and securing new sites that support long-term growth. The Role: Based from the North West London head office, this role will be responsible for managing acquisitions activity across a broad territory, working closely with senior leadership and cross-functional teams. Key responsibilities include: Identifying and securing new sites across restaurant, hotel, and wider commercial property portfolios Managing the full acquisition process end-to-end: sourcing, Heads of Terms, feasibility, planning, and legal Building strong relationships with agents, developers, landlords, local authorities, and professional advisors Carrying out site appraisals, demographic analysis, and financial assessments Negotiating commercially robust deals that deliver long-term value Maintaining a strong pipeline of future opportunities aligned to business strategy Working collaboratively with internal teams including legal, construction, and operations Supporting strategic decision-making with clear, well-structured recommendations About You: You are likely to bring: Proven experience in acquisitions, estate management, or property development Background in multi-site retail, hospitality, leisure, or hotel environments Strong commercial awareness and confident negotiation skills Experience managing multiple projects across a wide geographic territory Ability to operate effectively within a fast-paced, entrepreneurial, privately owned business MRICS qualification preferred but not essential Why Apply: Join a stable, family-owned business with long-term growth ambitions High-profile role with direct influence on portfolio expansion Exposure to a diverse mix of assets including restaurants, hotels, and investment property Collaborative, hands-on culture with strong senior leadership access Ready to take the next step? If you're looking for a hands-on role with variety, autonomy, and the chance to make a real impact in a growing family business, we'd love to hear from you. Apply today or reach out to Lucy Wynn on (phone number removed) or for a confidential conversation. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
CUSTOMER SUPPORT ADVISOR Trinity Estates • £24,530 per annum • Hemel Hempstead (Head Office) • Full-time, Office-based ROLE OVERVIEW We're looking for a Customer Support Advisor to join our busy and friendly customer support team at Trinity Estates' head office in Hemel Hempstead. This is a people-first role, centred on delivering outstanding service to the residents and clients across our residential property portfolio. If you're a confident communicator who thrives in a fast-paced environment and genuinely enjoys helping people, we'd love to hear from you. ROLE EXPECTATIONS This role is all about communication - across phone, email and our online reporting systems. You'll be the first point of contact for residents and clients, handling a wide range of queries and ensuring every interaction is dealt with professionally, promptly and with care. You'll work closely with our Property Management Team and other internal stakeholders, helping to keep things running smoothly across our regional property portfolios. WHAT SUCCESS LOOKS LIKE You'll be succeeding in this role if: Residents and clients feel heard, helped and well looked after Queries are resolved accurately, politely and within agreed timeframes Your written communications are clear, professional and error-free You manage your workload effectively, prioritising urgent matters confidently You're growing your knowledge of the property industry and contributing positively to the team HOW YOU'LL SPEND MOST OF YOUR TIME On a typical day, you'll be: Handling inbound telephone and email enquiries from residents, clients and internal teams Responding to all communications in a polite, timely and professional manner Assessing and actioning issues arising on regional property portfolios Presenting clear and logical responses when managing difficult or challenging calls Ensuring all written correspondence is concise, accurate and professionally presented Collaborating with Property Managers and other stakeholders to resolve queries efficiently WHO THIS ROLE IS FOR This role suits someone who: Has clear, confident communication skills - both written and verbal Has an exemplary telephone manner and can manage challenging calls calmly Listens carefully and asks the right questions to fully understand a query Can prioritise effectively and stay organised in a busy environment Takes ownership of their workload and uses good judgement to make decisions Is committed to their own development and eager to learn about the property sector EXPERIENCE THAT HELPS You don't need a background in property - we'll provide full training. What matters most is the right attitude and communication skills. The following would be an advantage: Previous experience in a customer service or contact centre environment Confidence handling a high volume of calls and emails Strong written English and attention to detail Comfortable using IT systems and online platforms Ability to remain calm and professional under pressure WHAT WE OFFER Salary of £24,530 per annum 24 days annual leave plus bank holidays Monday to Friday, 09:00-17:15 - no weekend or bank holiday working Perkbox membership with discounts across retail, travel and entertainment Employee Assistance Programme for confidential support Cycle to Work scheme Employee Referral Scheme Star of the Month recognition incentive Staff social events Genuine opportunities for career growth and development ABOUT TRINITY ESTATES Trinity Estates is one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, we provide residential management services nationally, supported by a comprehensive head office team in Hertfordshire including surveyors, accountants, legal professionals and a large customer support function. Our Customer Support Team is a vibrant, hardworking group of 30+ people who are passionate about great service. We're proud to be diverse, supportive and inclusive - and we take the development of our team seriously. Trinity Estates is part of the Trinity Property Group, an Odevo Group Company. HOW WE HIRE Initial conversation with our talent team Interview focused on your experience, communication style and approach We aim to complete the process within two to three weeks and will keep you informed throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. For further information, contact our recruitment team on , quoting reference .
Jun 11, 2026
Full time
CUSTOMER SUPPORT ADVISOR Trinity Estates • £24,530 per annum • Hemel Hempstead (Head Office) • Full-time, Office-based ROLE OVERVIEW We're looking for a Customer Support Advisor to join our busy and friendly customer support team at Trinity Estates' head office in Hemel Hempstead. This is a people-first role, centred on delivering outstanding service to the residents and clients across our residential property portfolio. If you're a confident communicator who thrives in a fast-paced environment and genuinely enjoys helping people, we'd love to hear from you. ROLE EXPECTATIONS This role is all about communication - across phone, email and our online reporting systems. You'll be the first point of contact for residents and clients, handling a wide range of queries and ensuring every interaction is dealt with professionally, promptly and with care. You'll work closely with our Property Management Team and other internal stakeholders, helping to keep things running smoothly across our regional property portfolios. WHAT SUCCESS LOOKS LIKE You'll be succeeding in this role if: Residents and clients feel heard, helped and well looked after Queries are resolved accurately, politely and within agreed timeframes Your written communications are clear, professional and error-free You manage your workload effectively, prioritising urgent matters confidently You're growing your knowledge of the property industry and contributing positively to the team HOW YOU'LL SPEND MOST OF YOUR TIME On a typical day, you'll be: Handling inbound telephone and email enquiries from residents, clients and internal teams Responding to all communications in a polite, timely and professional manner Assessing and actioning issues arising on regional property portfolios Presenting clear and logical responses when managing difficult or challenging calls Ensuring all written correspondence is concise, accurate and professionally presented Collaborating with Property Managers and other stakeholders to resolve queries efficiently WHO THIS ROLE IS FOR This role suits someone who: Has clear, confident communication skills - both written and verbal Has an exemplary telephone manner and can manage challenging calls calmly Listens carefully and asks the right questions to fully understand a query Can prioritise effectively and stay organised in a busy environment Takes ownership of their workload and uses good judgement to make decisions Is committed to their own development and eager to learn about the property sector EXPERIENCE THAT HELPS You don't need a background in property - we'll provide full training. What matters most is the right attitude and communication skills. The following would be an advantage: Previous experience in a customer service or contact centre environment Confidence handling a high volume of calls and emails Strong written English and attention to detail Comfortable using IT systems and online platforms Ability to remain calm and professional under pressure WHAT WE OFFER Salary of £24,530 per annum 24 days annual leave plus bank holidays Monday to Friday, 09:00-17:15 - no weekend or bank holiday working Perkbox membership with discounts across retail, travel and entertainment Employee Assistance Programme for confidential support Cycle to Work scheme Employee Referral Scheme Star of the Month recognition incentive Staff social events Genuine opportunities for career growth and development ABOUT TRINITY ESTATES Trinity Estates is one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, we provide residential management services nationally, supported by a comprehensive head office team in Hertfordshire including surveyors, accountants, legal professionals and a large customer support function. Our Customer Support Team is a vibrant, hardworking group of 30+ people who are passionate about great service. We're proud to be diverse, supportive and inclusive - and we take the development of our team seriously. Trinity Estates is part of the Trinity Property Group, an Odevo Group Company. HOW WE HIRE Initial conversation with our talent team Interview focused on your experience, communication style and approach We aim to complete the process within two to three weeks and will keep you informed throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. For further information, contact our recruitment team on , quoting reference .
Collections Advisor Sale, Manchester (Hybrid Working) - 3 days WFH and 2 days at home 30,000 + up to 10% annual bonus 37.5 hours per week ( Monday-Friday, no weekends ) Start date - July 2026 About the Role Are you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact. As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution. Key Responsibilities Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle Handle inbound queries and proactively contact customers regarding overdue balances Negotiate payment plans and support customers to return to sustainable payment arrangements Work closely with internal teams to escalate and resolve complex debt cases Collaborate on change of tenancy cases and verify key account details Liaise with external Debt Collection Agencies to manage recovery through to potential litigation Ensure all activity complies with regulatory standards, including GDPR Support complaint and dispute resolution processes where required About You Proven experience in complex debt recovery or collections Background in the utilities sector is highly desirable Strong working knowledge of debt management systems Confident communicator with excellent negotiation skills Ability to manage a defined ledger of customer accounts Good understanding of regulatory and legal frameworks in collections What's on Offer Competitive salary with annual bonus potential Hybrid working (3 days from home once established) 25 days holiday, increasing with service + birthday off Option to buy/sell annual leave Pension scheme and life assurance Discounts across high street and online retailers Wellbeing support including GP access, mental health, and financial advice Cycle to work and travel loan schemes Modern office facilities including gym, parking, and social spaces This is a great opportunity to join a forward-thinking and supportive organisation that offers excellent benefits, career development, and a strong team culture. If you're ready to take the next step in your recovery or collections career, apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 10, 2026
Full time
Collections Advisor Sale, Manchester (Hybrid Working) - 3 days WFH and 2 days at home 30,000 + up to 10% annual bonus 37.5 hours per week ( Monday-Friday, no weekends ) Start date - July 2026 About the Role Are you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact. As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution. Key Responsibilities Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle Handle inbound queries and proactively contact customers regarding overdue balances Negotiate payment plans and support customers to return to sustainable payment arrangements Work closely with internal teams to escalate and resolve complex debt cases Collaborate on change of tenancy cases and verify key account details Liaise with external Debt Collection Agencies to manage recovery through to potential litigation Ensure all activity complies with regulatory standards, including GDPR Support complaint and dispute resolution processes where required About You Proven experience in complex debt recovery or collections Background in the utilities sector is highly desirable Strong working knowledge of debt management systems Confident communicator with excellent negotiation skills Ability to manage a defined ledger of customer accounts Good understanding of regulatory and legal frameworks in collections What's on Offer Competitive salary with annual bonus potential Hybrid working (3 days from home once established) 25 days holiday, increasing with service + birthday off Option to buy/sell annual leave Pension scheme and life assurance Discounts across high street and online retailers Wellbeing support including GP access, mental health, and financial advice Cycle to work and travel loan schemes Modern office facilities including gym, parking, and social spaces This is a great opportunity to join a forward-thinking and supportive organisation that offers excellent benefits, career development, and a strong team culture. If you're ready to take the next step in your recovery or collections career, apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
QHSE Manager (Quality, Health, Safety & Environment) National Role Home-Based with UK Travel £60,000 £65,000 + Benefits We are partnering with a leading engineering and facilities services provider to recruit a QHSE Manager to support a portfolio of national PFI contracts. This is a home-based role with travel across the UK, offering the opportunity to play a key role in driving safety culture, compliance, and continuous improvement across a diverse and high-profile portfolio. The Role As QHSE Manager, you will provide expert support across Quality, Health, Safety and Environmental functions, working closely with operational teams to ensure best practice, compliance, and performance across all contracts. You will act as a key advisor to the business, supporting both day-to-day operations and long-term strategic improvements. Key Responsibilities • Provide QHSE support to contract management teams across multiple regions • Conduct site inspections and audits, ensuring compliance with company and statutory standards • Monitor performance and contribute to management meetings at both local and national level • Support the development of method statements and safety plans from pre-construction through to completion • Lead accident investigations and provide on-call support when required • Develop and deliver health & safety training across the business • Coordinate and drive annual improvement plans • Produce and present reports to senior stakeholders and QHSE leadership • Support mobilisation of new contracts and ensure QHSE standards are embedded from day one • Manage and maintain compliance with ISO 9001, ISO 14001 and ISO 45001 standards • Carry out risk assessments and ensure actions are followed through to completion • Work collaboratively with operational and QHSE teams to ensure a consistent approach across all contracts • Engage with clients and support statutory compliance audits What We re Looking For • Proven experience in a QHSE role within FM, M&E or multi-site environments • Strong knowledge of UK health & safety legislation and statutory compliance • Experience implementing and managing ISO standards (ISO 9001, 14001, 45001) • Experience supporting multi-site contracts across a national portfolio • Strong auditing, inspection and reporting experience • Must hold Nebosh Diploma NVQ Level 6 as a minimum • Proactive, solutions-focused approach with the ability to work independently • Willingness to travel across the UK as required What s on Offer • £60,000 £65,000 salary • 25 days holiday + bank holidays (rising with service) + option to buy additional leave • Pension (6 8% matched contributions) • Private medical insurance (after qualifying period) • Life assurance • Flexible benefits scheme (including EV car scheme, retail discounts, IT loans) • Employee assistance & wellbeing programmes • Annual volunteering day • Strong career progression within a growing organisation
Jun 10, 2026
Full time
QHSE Manager (Quality, Health, Safety & Environment) National Role Home-Based with UK Travel £60,000 £65,000 + Benefits We are partnering with a leading engineering and facilities services provider to recruit a QHSE Manager to support a portfolio of national PFI contracts. This is a home-based role with travel across the UK, offering the opportunity to play a key role in driving safety culture, compliance, and continuous improvement across a diverse and high-profile portfolio. The Role As QHSE Manager, you will provide expert support across Quality, Health, Safety and Environmental functions, working closely with operational teams to ensure best practice, compliance, and performance across all contracts. You will act as a key advisor to the business, supporting both day-to-day operations and long-term strategic improvements. Key Responsibilities • Provide QHSE support to contract management teams across multiple regions • Conduct site inspections and audits, ensuring compliance with company and statutory standards • Monitor performance and contribute to management meetings at both local and national level • Support the development of method statements and safety plans from pre-construction through to completion • Lead accident investigations and provide on-call support when required • Develop and deliver health & safety training across the business • Coordinate and drive annual improvement plans • Produce and present reports to senior stakeholders and QHSE leadership • Support mobilisation of new contracts and ensure QHSE standards are embedded from day one • Manage and maintain compliance with ISO 9001, ISO 14001 and ISO 45001 standards • Carry out risk assessments and ensure actions are followed through to completion • Work collaboratively with operational and QHSE teams to ensure a consistent approach across all contracts • Engage with clients and support statutory compliance audits What We re Looking For • Proven experience in a QHSE role within FM, M&E or multi-site environments • Strong knowledge of UK health & safety legislation and statutory compliance • Experience implementing and managing ISO standards (ISO 9001, 14001, 45001) • Experience supporting multi-site contracts across a national portfolio • Strong auditing, inspection and reporting experience • Must hold Nebosh Diploma NVQ Level 6 as a minimum • Proactive, solutions-focused approach with the ability to work independently • Willingness to travel across the UK as required What s on Offer • £60,000 £65,000 salary • 25 days holiday + bank holidays (rising with service) + option to buy additional leave • Pension (6 8% matched contributions) • Private medical insurance (after qualifying period) • Life assurance • Flexible benefits scheme (including EV car scheme, retail discounts, IT loans) • Employee assistance & wellbeing programmes • Annual volunteering day • Strong career progression within a growing organisation
Retail Advisor Working Hours - 24 hours per week Location - Richmond £14.40 p/h plus 20% on target commission Everyone's welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services. If you're a curious person who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of experience from navigating challenging situations, or maybe you have the resilience from raising a family? If so, you have the transferrable skills to succeed in a Retail Advisor role with EE. You don't need specific experience to apply. We'll give you all the training you need to be the face of our brand - You just need to bring your personality and soon you'll be talking to customers and building lasting relationships. What's in it for you? A great starting salary of £14.40 plus an uncapped commission scheme Huge discounts off EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Oct 08, 2025
Full time
Retail Advisor Working Hours - 24 hours per week Location - Richmond £14.40 p/h plus 20% on target commission Everyone's welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services. If you're a curious person who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of experience from navigating challenging situations, or maybe you have the resilience from raising a family? If so, you have the transferrable skills to succeed in a Retail Advisor role with EE. You don't need specific experience to apply. We'll give you all the training you need to be the face of our brand - You just need to bring your personality and soon you'll be talking to customers and building lasting relationships. What's in it for you? A great starting salary of £14.40 plus an uncapped commission scheme Huge discounts off EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Retail Advisor Hours: 16hpw Salary: £13.12p/h Location: Plymouth: Drake Circus At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success. Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for. Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. What's in it for you? £XXX per hour + on-target commission - rewarding your performance and drive 24/7 Online GP access for you and your immediate family - because your wellbeing matters Market-leading paid carer's leave - supporting you when your loved ones need you most Equal family leave - 18 weeks full pay and 8 weeks half pay for all new parents Massive discounts on EE & BT products - saving you hundreds every year Career development support - carve your own path with training and progression opportunities Season Ticket Travel Loan - making your commute more affordable Volunteering days - give back to your community with paid time off Optional Private Healthcare and Dental - extra peace of mind for you and your family At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success. Ready to turn your strengths into a rewarding career? Apply today.
Oct 08, 2025
Full time
Retail Advisor Hours: 16hpw Salary: £13.12p/h Location: Plymouth: Drake Circus At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success. Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for. Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. What's in it for you? £XXX per hour + on-target commission - rewarding your performance and drive 24/7 Online GP access for you and your immediate family - because your wellbeing matters Market-leading paid carer's leave - supporting you when your loved ones need you most Equal family leave - 18 weeks full pay and 8 weeks half pay for all new parents Massive discounts on EE & BT products - saving you hundreds every year Career development support - carve your own path with training and progression opportunities Season Ticket Travel Loan - making your commute more affordable Volunteering days - give back to your community with paid time off Optional Private Healthcare and Dental - extra peace of mind for you and your family At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success. Ready to turn your strengths into a rewarding career? Apply today.
