Customer Experience Advisor (Hybrid) Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better. Due to continued growth, they are looking to expand their team. As a Customer Experience Advisor, you will provide best in class customer service to all customers you contact. This is a truly varied role, where you have the opportunity to provide customers with advice on great products over the phone, that help them make the best choices. You will be directing customers, supporting the fantastic store teams and scheduling in-home sales visits. There is opportunity to earn an additional £100 pm bonus also. YOUR RESPONSIBILITIES: Make the most out of every customer interaction Organising samples and chasing leads Engage with customers via all communication channels Book and effectively schedule in-home sales appointments enabling our mobile showrooms team to provide a best-in-class service in their home. Support with complaint handling Support our customers by offering pro-active advice when looking to purchase new flooring Identify and escalate any issues which impact the customer experience so we can continually improve the service we deliver Work closely with Stores and your peers to deliver a smooth, simple and easy customer experience Analyse customer data and trends to identify opportunities for process improvements ABOUT YOU: You are passionate about what you do and know exactly how to put the customer at the heart of any decision you make. You have an eye for detail and are good with data. You communicate with excellence - offering a bit of charm to every interaction. You recognise that every interaction counts and are able to build rapport with ease, regardless of the length of the call. You are always looking for ways to surprise and delight customers you interact with and have a "no customer left behind" attitude. You re used to managing your own time and never miss a target. You are always one step ahead and look for ways to improve the way they do things, setting a high bar at every turn. You thrive on a busy schedule and think fast on your feet - ensuring your work is accurately executed. You are IT savvy. You understand how your role helps customers to make a house a home and work closely with your peers and customers to achieve that. You will also have: Customer service experience - contact centre environment is preferable but not essential. Fantastic communication skills both written and verbal An ability to manage your time and deliver in a remote/hybrid working environment Opening hours are Mon - Sat 9am - 7pm and Sun 10am - 5pm 40 hours pw. 5 days out of 7pw. Including Bank Holidays. You will work one weekend day every week. 3 days office based, 2 days at home. (After initial training)
Jun 18, 2026
Full time
Customer Experience Advisor (Hybrid) Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better. Due to continued growth, they are looking to expand their team. As a Customer Experience Advisor, you will provide best in class customer service to all customers you contact. This is a truly varied role, where you have the opportunity to provide customers with advice on great products over the phone, that help them make the best choices. You will be directing customers, supporting the fantastic store teams and scheduling in-home sales visits. There is opportunity to earn an additional £100 pm bonus also. YOUR RESPONSIBILITIES: Make the most out of every customer interaction Organising samples and chasing leads Engage with customers via all communication channels Book and effectively schedule in-home sales appointments enabling our mobile showrooms team to provide a best-in-class service in their home. Support with complaint handling Support our customers by offering pro-active advice when looking to purchase new flooring Identify and escalate any issues which impact the customer experience so we can continually improve the service we deliver Work closely with Stores and your peers to deliver a smooth, simple and easy customer experience Analyse customer data and trends to identify opportunities for process improvements ABOUT YOU: You are passionate about what you do and know exactly how to put the customer at the heart of any decision you make. You have an eye for detail and are good with data. You communicate with excellence - offering a bit of charm to every interaction. You recognise that every interaction counts and are able to build rapport with ease, regardless of the length of the call. You are always looking for ways to surprise and delight customers you interact with and have a "no customer left behind" attitude. You re used to managing your own time and never miss a target. You are always one step ahead and look for ways to improve the way they do things, setting a high bar at every turn. You thrive on a busy schedule and think fast on your feet - ensuring your work is accurately executed. You are IT savvy. You understand how your role helps customers to make a house a home and work closely with your peers and customers to achieve that. You will also have: Customer service experience - contact centre environment is preferable but not essential. Fantastic communication skills both written and verbal An ability to manage your time and deliver in a remote/hybrid working environment Opening hours are Mon - Sat 9am - 7pm and Sun 10am - 5pm 40 hours pw. 5 days out of 7pw. Including Bank Holidays. You will work one weekend day every week. 3 days office based, 2 days at home. (After initial training)
Our client, a busy franchised main dealership, in Cheltenham has the requirement for an experienced Service Advisor to join their Aftersales team on a Temporary / Contract / Freelance basis with an IMMEDIATE START . 47.5 paid hours guaranteed per week. PAYE NO WEEKENDS Weekly Pay. Further contracts available for the right candidate. What's in it for you? Working with KPI People comes with a whole host of benefits: Competitive Hourly Rates. Weekly pay. Guaranteed 47.5 paid hours per week with overtime available. Referral Scheme Have an experienced recruitment consultant available for you day and night. PAYE NO WEEKEND WORK UNLESS WANTED. Flexible contracts to suit you. Experience & Qualifications Required 12 months Motor Trade Service Advisor experience Franchised dealer experience is desirable. Kerridge or Pinnacle experience desirable Full UK Driving Licence Excellent References Role details for Cheltenham: Up to £17.50 per hour (DOE). Minimum of 47.5 hours a week. Overtime available No Weekends IMMEDIATE START AVAILABLE KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK. We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you. Benefits: Company pension Flexitime On-site parking Referral programme Experience: Dealership Service Advisor: 1 year (required) Licence/Certification: Full & Clean UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person
Jun 17, 2026
Seasonal
Our client, a busy franchised main dealership, in Cheltenham has the requirement for an experienced Service Advisor to join their Aftersales team on a Temporary / Contract / Freelance basis with an IMMEDIATE START . 47.5 paid hours guaranteed per week. PAYE NO WEEKENDS Weekly Pay. Further contracts available for the right candidate. What's in it for you? Working with KPI People comes with a whole host of benefits: Competitive Hourly Rates. Weekly pay. Guaranteed 47.5 paid hours per week with overtime available. Referral Scheme Have an experienced recruitment consultant available for you day and night. PAYE NO WEEKEND WORK UNLESS WANTED. Flexible contracts to suit you. Experience & Qualifications Required 12 months Motor Trade Service Advisor experience Franchised dealer experience is desirable. Kerridge or Pinnacle experience desirable Full UK Driving Licence Excellent References Role details for Cheltenham: Up to £17.50 per hour (DOE). Minimum of 47.5 hours a week. Overtime available No Weekends IMMEDIATE START AVAILABLE KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK. We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you. Benefits: Company pension Flexitime On-site parking Referral programme Experience: Dealership Service Advisor: 1 year (required) Licence/Certification: Full & Clean UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person
Progress Chaser - Borehamwood £15 per Hour - Immediate Start - Weekly Pay - Our client, a busy franchised car dealership in Borehamwood has the requirement for an experienced Progress Chaser / Sales Progressor / Sales Department Co-ordinator to join their successful Sales Team on a Temporary/Contract basis with an IMMEDIATE START. PREVIOUS EXPEREINCE IN A SIMILAR ROLE WITHIN DEALERSHIP, USED CAR, AUCTION OR FLEET OPERATIONS IS ESSENTIAL. 47.5 paid hours guaranteed per week. PAYE NO WEEKENDS Weekly Pay. Further contracts available for the right candidate. What's in it for you? Working with KPI People comes with a whole host of benefits: Competitive Hourly Rates. Weekly pay. Guaranteed 47.5 paid hours per week with overtime available. Referral Scheme Have an experienced recruitment consultant available for you day and night. PAYE NO WEEKEND WORK UNLESS WANTED. Flexible contracts to suit you. Experience & Qualifications Required 12 months Progress Chaser experience with a Dealership, Used Car, Auction or Fleet environment. Experience of Photographing Vehicles. Full & Clean UK Driving Licence Excellent References Available to Start Next Week Role details for Borehamwood Up to £15 per hour (DOE). Minimum of 47.5 hours a week. Overtime available No Weekends IMMEDIATE START AVAILABLE KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK. We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you.
Oct 04, 2025
Seasonal
Progress Chaser - Borehamwood £15 per Hour - Immediate Start - Weekly Pay - Our client, a busy franchised car dealership in Borehamwood has the requirement for an experienced Progress Chaser / Sales Progressor / Sales Department Co-ordinator to join their successful Sales Team on a Temporary/Contract basis with an IMMEDIATE START. PREVIOUS EXPEREINCE IN A SIMILAR ROLE WITHIN DEALERSHIP, USED CAR, AUCTION OR FLEET OPERATIONS IS ESSENTIAL. 47.5 paid hours guaranteed per week. PAYE NO WEEKENDS Weekly Pay. Further contracts available for the right candidate. What's in it for you? Working with KPI People comes with a whole host of benefits: Competitive Hourly Rates. Weekly pay. Guaranteed 47.5 paid hours per week with overtime available. Referral Scheme Have an experienced recruitment consultant available for you day and night. PAYE NO WEEKEND WORK UNLESS WANTED. Flexible contracts to suit you. Experience & Qualifications Required 12 months Progress Chaser experience with a Dealership, Used Car, Auction or Fleet environment. Experience of Photographing Vehicles. Full & Clean UK Driving Licence Excellent References Available to Start Next Week Role details for Borehamwood Up to £15 per hour (DOE). Minimum of 47.5 hours a week. Overtime available No Weekends IMMEDIATE START AVAILABLE KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK. We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you.
Vehicle Administrator - Peterborough - £15 per hour - Weekly Pay - Immediate Start - 2 Month Contract - Our client, a busy franchised main dealership in Peterborough has the requirement for an experienced Vehicle Administrator / Sales Administrator to join their Sales Team on a Temporary/Contract basis with an IMMEDIATE START. 37.5 paid hours guaranteed per week. PAYE NO WEEKENDS Weekly Pay. Further contracts available for the right candidate. What's in it for you? Working with KPI People comes with a whole host of benefits: Competitive Hourly Rates. Weekly pay. Guaranteed 37.5 paid hours per week with overtime available. Referral Scheme Have an experienced recruitment consultant available for you day and night. PAYE NO WEEKEND WORK UNLESS WANTED. Flexible contracts to suit you. Experience & Qualifications Required 12 months Motor Trade Vehicle Administrator/Sales Administrator experience Franchised dealer experience is essential Kerridge or Pinnacle experience desirable Excellent References Role details for Peterborough Up to £15 per hour (DOE). Minimum of 37.5 hours a week. No Weekends 2 month contract IMMEDIATE START AVAILABLE KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK. We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you.
Oct 04, 2025
Seasonal
Vehicle Administrator - Peterborough - £15 per hour - Weekly Pay - Immediate Start - 2 Month Contract - Our client, a busy franchised main dealership in Peterborough has the requirement for an experienced Vehicle Administrator / Sales Administrator to join their Sales Team on a Temporary/Contract basis with an IMMEDIATE START. 37.5 paid hours guaranteed per week. PAYE NO WEEKENDS Weekly Pay. Further contracts available for the right candidate. What's in it for you? Working with KPI People comes with a whole host of benefits: Competitive Hourly Rates. Weekly pay. Guaranteed 37.5 paid hours per week with overtime available. Referral Scheme Have an experienced recruitment consultant available for you day and night. PAYE NO WEEKEND WORK UNLESS WANTED. Flexible contracts to suit you. Experience & Qualifications Required 12 months Motor Trade Vehicle Administrator/Sales Administrator experience Franchised dealer experience is essential Kerridge or Pinnacle experience desirable Excellent References Role details for Peterborough Up to £15 per hour (DOE). Minimum of 37.5 hours a week. No Weekends 2 month contract IMMEDIATE START AVAILABLE KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK. We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you.
