Job Title: Member Services Officer Location: King's Cross, London Salary: 24,000 - 26,000 per annum + Fully Paid Travel Job Type: Permanent Full-Time Join a Friendly and Supportive Team! We are looking for a professional and customer-focused Member Services Officer to become part of our welcoming and fast-paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment. Key Responsibilities Provide high-quality support and assistance to members through phone, email, and written correspondence. Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction. Maintain accurate membership records and update internal systems accordingly. Support the administration of member benefits, services, and general account queries. Assist with processing applications, renewals, and membership-related documentation. Work closely with colleagues to ensure all service standards and deadlines are achieved. Handle confidential information with professionalism and discretion. Skills & Experience Required Previous experience within customer service, membership services, administration, or a similar office-based role. Excellent communication skills, both written and verbal. Strong organisational skills with the ability to prioritise workloads effectively. Comfortable using Microsoft Office and internal database systems. A proactive and positive attitude with strong attention to detail. Ability to work independently as well as part of a team. Personal Attributes Friendly, approachable, and professional manner. Strong problem-solving and decision-making skills. Highly organised with excellent time management abilities. Reliable, motivated, and adaptable in a busy working environment. Committed to delivering outstanding service to members and colleagues alike. Benefits Competitive salary package. Fully paid travel expenses (up to Zone 9). 22 days annual leave plus bank holidays. Company pension scheme with employer contributions up to 10%. Private medical insurance. Life assurance and income protection cover. Ongoing training and career development opportunities. Supportive, inclusive, and friendly workplace culture. Apply Today! If you are passionate about delivering excellent member support and are looking to join a professional and welcoming organisation, we would love to hear from you. Submit your application today and take the next step in your career as a Member Services Officer! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 25, 2026
Full time
Job Title: Member Services Officer Location: King's Cross, London Salary: 24,000 - 26,000 per annum + Fully Paid Travel Job Type: Permanent Full-Time Join a Friendly and Supportive Team! We are looking for a professional and customer-focused Member Services Officer to become part of our welcoming and fast-paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment. Key Responsibilities Provide high-quality support and assistance to members through phone, email, and written correspondence. Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction. Maintain accurate membership records and update internal systems accordingly. Support the administration of member benefits, services, and general account queries. Assist with processing applications, renewals, and membership-related documentation. Work closely with colleagues to ensure all service standards and deadlines are achieved. Handle confidential information with professionalism and discretion. Skills & Experience Required Previous experience within customer service, membership services, administration, or a similar office-based role. Excellent communication skills, both written and verbal. Strong organisational skills with the ability to prioritise workloads effectively. Comfortable using Microsoft Office and internal database systems. A proactive and positive attitude with strong attention to detail. Ability to work independently as well as part of a team. Personal Attributes Friendly, approachable, and professional manner. Strong problem-solving and decision-making skills. Highly organised with excellent time management abilities. Reliable, motivated, and adaptable in a busy working environment. Committed to delivering outstanding service to members and colleagues alike. Benefits Competitive salary package. Fully paid travel expenses (up to Zone 9). 22 days annual leave plus bank holidays. Company pension scheme with employer contributions up to 10%. Private medical insurance. Life assurance and income protection cover. Ongoing training and career development opportunities. Supportive, inclusive, and friendly workplace culture. Apply Today! If you are passionate about delivering excellent member support and are looking to join a professional and welcoming organisation, we would love to hear from you. Submit your application today and take the next step in your career as a Member Services Officer! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Income Collection Officer Location: Arlington, London NW1 Pay: 17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery . This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of 17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 25, 2026
Seasonal
Income Collection Officer Location: Arlington, London NW1 Pay: 17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery . This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of 17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Fix Space Recruitment Ltd
Northallerton, Yorkshire
Leasehold Officer / Service Charge Officer Temporary Contract Job Details Client: North Yorkshire Council Service Area: Housing / Income Services Hours: 37 hours per week Start Date: 06 July 2026 End Date: 12 October 2026 Assignment Length: 3 months initially, with a view to extend Working Pattern Hybrid working. Office attendance required 2-3 days per week initially . Location Client location: District Council Office, Rotary Way, Northallerton, DL6 2UU. Richmond, Harrogate or Selby office can be used as the base. Pay £17.85 per hour Job Overview North Yorkshire Council is seeking an experienced Leasehold Officer / Service Charge Officer to support the Housing Income Services team. The role will focus on the management of leaseholder accounts, service charges, shared ownership charges, income collection and arrears recovery. The successful candidate will manage a caseload of leasehold accounts, support customers in financial difficulty, negotiate payment plans, maximise income collection and take appropriate recovery action where required. This role requires strong experience in social housing, leasehold or service charge account management, housing arrears recovery, customer contact, financial hardship support and working with vulnerable customers. Important - Please Read Carefully This is a specialist leasehold, service charge and housing income recovery role. Candidates must have experience of housing management within a social housing environment, debt recovery, housing arrears or leasehold/service charge account management. Candidates without social housing, leasehold, service charge, arrears recovery or housing income experience are unlikely to be considered. Key Responsibilities Manage a caseload of leasehold accounts Manage service charges and shared ownership charges Carry out account management and income collection activity Undertake arrears intervention and preventative action Maintain accurate customer account records and case notes Negotiate realistic payment plans Identify welfare benefit, Housing Benefit, DHP and Council Tax reduction entitlements Support customers with Universal Credit and Housing Benefit issues Enforce payment of housing charges where lease terms have been breached Progress cases through legal processes where required Serve notices and court documentation where required Submit unpaid housing charge and debt recovery cases to County Court Take electronic payments and handle payment information securely Set up and amend direct debit instructions Recover recharged repairs, support charge accounts and former debts Liaise with Homeless Prevention, Housing Management and external agencies Maintain accurate records in line with GDPR and information governance requirements Essential Experience & Skills Experience of housing management within a social housing environment Experience of leaseholder account management, service charges or housing income management Experience of debt recovery, housing arrears recovery or enforcement Experience working with vulnerable customers in financial hardship Experience delivering customer-focused services Awareness of housing legislation and landlord responsibilities Understanding of leaseholder obligations Experience working with other agencies Awareness of Information Governance and Data Protection principles Safeguarding awareness Strong numeracy, English and computer literacy skills Ability to explain policies and procedures clearly Strong communication and negotiation skills Ability to work under pressure and meet deadlines Qualifications Essential: Educated to GCSE level standard or equivalent, with minimum Grade C or equivalent in Maths and English. Desirable Housing-related qualification, such as NVQ Level 3 or above Working knowledge of welfare benefits Mediation or conflict management experience Experience using CX, NEC Housing or other housing management software Understanding of court protocol and court attendance Full driving licence and access to a vehicle for business use Additional Information The role is office based with hybrid working arrangements available. Candidates must be able to attend the office 2-3 days per week initially. Richmond, Harrogate or Selby office can be used as the base. Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ
Jun 25, 2026
Seasonal
Leasehold Officer / Service Charge Officer Temporary Contract Job Details Client: North Yorkshire Council Service Area: Housing / Income Services Hours: 37 hours per week Start Date: 06 July 2026 End Date: 12 October 2026 Assignment Length: 3 months initially, with a view to extend Working Pattern Hybrid working. Office attendance required 2-3 days per week initially . Location Client location: District Council Office, Rotary Way, Northallerton, DL6 2UU. Richmond, Harrogate or Selby office can be used as the base. Pay £17.85 per hour Job Overview North Yorkshire Council is seeking an experienced Leasehold Officer / Service Charge Officer to support the Housing Income Services team. The role will focus on the management of leaseholder accounts, service charges, shared ownership charges, income collection and arrears recovery. The successful candidate will manage a caseload of leasehold accounts, support customers in financial difficulty, negotiate payment plans, maximise income collection and take appropriate recovery action where required. This role requires strong experience in social housing, leasehold or service charge account management, housing arrears recovery, customer contact, financial hardship support and working with vulnerable customers. Important - Please Read Carefully This is a specialist leasehold, service charge and housing income recovery role. Candidates must have experience of housing management within a social housing environment, debt recovery, housing arrears or leasehold/service charge account management. Candidates without social housing, leasehold, service charge, arrears recovery or housing income experience are unlikely to be considered. Key Responsibilities Manage a caseload of leasehold accounts Manage service charges and shared ownership charges Carry out account management and income collection activity Undertake arrears intervention and preventative action Maintain accurate customer account records and case notes Negotiate realistic payment plans Identify welfare benefit, Housing Benefit, DHP and Council Tax reduction entitlements Support customers with Universal Credit and Housing Benefit issues Enforce payment of housing charges where lease terms have been breached Progress cases through legal processes where required Serve notices and court documentation where required Submit unpaid housing charge and debt recovery cases to County Court Take electronic payments and handle payment information securely Set up and amend direct debit instructions Recover recharged repairs, support charge accounts and former debts Liaise with Homeless Prevention, Housing Management and external agencies Maintain accurate records in line with GDPR and information governance requirements Essential Experience & Skills Experience of housing management within a social housing environment Experience of leaseholder account management, service charges or housing income management Experience of debt recovery, housing arrears recovery or enforcement Experience working with vulnerable customers in financial hardship Experience delivering customer-focused services Awareness of housing legislation and landlord responsibilities Understanding of leaseholder obligations Experience working with other agencies Awareness of Information Governance and Data Protection principles Safeguarding awareness Strong numeracy, English and computer literacy skills Ability to explain policies and procedures clearly Strong communication and negotiation skills Ability to work under pressure and meet deadlines Qualifications Essential: Educated to GCSE level standard or equivalent, with minimum Grade C or equivalent in Maths and English. Desirable Housing-related qualification, such as NVQ Level 3 or above Working knowledge of welfare benefits Mediation or conflict management experience Experience using CX, NEC Housing or other housing management software Understanding of court protocol and court attendance Full driving licence and access to a vehicle for business use Additional Information The role is office based with hybrid working arrangements available. Candidates must be able to attend the office 2-3 days per week initially. Richmond, Harrogate or Selby office can be used as the base. Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ
ETO is recruiting a dynamic fundraiser, strategist, team-builder and opera lover. This senior role will work closely with ETO's CEO and Artistic Director, leading on all fundraising and on supporting a high-achieving and happy Development team. We are seeking an experienced, creative and self-motivated individual with the skills and passion to sustain and increase ETO's fundraised income and maintain and develop our crucial relationship with Arts Council England. ETO is part of ACE's National Portfolio, receiving £2.24M in the 26/27 NPO funding extension period. The Head of Development will hold a key position within ETO's senior management team working closely with the Executive Director and the CEO and Artistic Director. They will lead the work of the Development department, managing a Philanthropy Officer who works with our individual supporters, a Development Manager whose work focuses on Trusts & Foundations and our NPO grant, a Trusts & Foundations Officer, and a part-time Corporate Partnerships & Philanthropy Manager. The Head of Development will be a key part of ETO's management team, with vital responsibilities for income generation, strategic planning and organisational culture. We particularly encourage applications from disabled people and people from global majority backgrounds, as these groups are currently under-represented in the cultural sector.
Jun 25, 2026
Full time
ETO is recruiting a dynamic fundraiser, strategist, team-builder and opera lover. This senior role will work closely with ETO's CEO and Artistic Director, leading on all fundraising and on supporting a high-achieving and happy Development team. We are seeking an experienced, creative and self-motivated individual with the skills and passion to sustain and increase ETO's fundraised income and maintain and develop our crucial relationship with Arts Council England. ETO is part of ACE's National Portfolio, receiving £2.24M in the 26/27 NPO funding extension period. The Head of Development will hold a key position within ETO's senior management team working closely with the Executive Director and the CEO and Artistic Director. They will lead the work of the Development department, managing a Philanthropy Officer who works with our individual supporters, a Development Manager whose work focuses on Trusts & Foundations and our NPO grant, a Trusts & Foundations Officer, and a part-time Corporate Partnerships & Philanthropy Manager. The Head of Development will be a key part of ETO's management team, with vital responsibilities for income generation, strategic planning and organisational culture. We particularly encourage applications from disabled people and people from global majority backgrounds, as these groups are currently under-represented in the cultural sector.
Everyone deserves good mental health. The Mental Health Foundation is the UK's leading charity focused on the prevention of poor mental health. For more than 75 years, we have combined research, policy, campaigning and public engagement to challenge the causes of poor mental health and drive lasting change. Today, mental health outcomes across the UK are worsening, particularly for children and young people. While services remain focused on responding to crisis, we believe prevention must become the foundation of the UK's approach to mental health. Our new five-year strategy, 'A Call to Act: Fighting for Prevention in Mental Health' sets out an ambitious vision to achieve that change. Why we are recruiting After eight successful years, our current Chief Executive will be stepping down, creating an exciting opportunity for a new leader to guide the Foundation through its next phase of growth and impact. The organisation enters this transition from a position of strength: a clear and ambitious strategy, a talented and committed team of around 70 staff across the UK, strong finances, a respected national profile, a supportive Board and committed Chair. The opportunity As Chief Executive, you will be the chief ambassador of the Foundation. You will lead the delivery of our new strategy, strengthen our influence with governments, policymakers and partners, and ensure we continue to grow our impact and income. Working closely with the Board, a highly capable Senior Leadership Team, supporters and partners, you will champion prevention as the solution to the UK's mental health crisis, helping to shape policy, public understanding and systemic change across our priority areas: Championing prevention : so that we can prevent mental health problems before they take root, tackling the causes instead of waiting to treat the symptoms. Online worlds : so that people are protected from harm and are more mentally healthy in their online activity. Bullying and discrimination : so that children and young people are protected from the life-long harms these can lead to. Working lives : so that young people can thrive in mentally-healthy workplaces that support their wellbeing. This is an opportunity to lead one of the UK's most respected charities and improve the lives of millions of people. Who we are looking for We are seeking an inspiring, values-driven leader with the credibility, ambition and vision to take the Foundation forward. You will bring: Significant senior leadership experience as a CEO, Executive Director or similar SLT role A proven track record of leading organisational growth, impact and fundraising success Outstanding communication and strategic partnership-building skills Experience of engaging and influencing senior stakeholders, policymakers, funders and the media, to effect change Strong strategic, financial and organisational leadership capability A collaborative leadership style that empowers and develops others A commitment to equity, inclusion and the Foundation's values Knowledge of mental health, public health, prevention, related research, or campaigning would be highly advantageous, though we welcome applications from candidates with transferable leadership experience and relevant insights from closely adjacent or intersecting sectors. Join us This is a rare opportunity to lead a nationally respected organisation at a pivotal moment for mental health in the UK. If you are passionate about creating long-term social change and have the leadership skills to inspire people, influence systems and deliver impact at scale, we would love to hear from you. To read more about the organisation and role, please download the full appointment brief. Together, we can build a future where everyone can live with the good mental health they deserve. Closing date: 16 August 2026 People Beyond Profit Conversations: 20 - 31 August 2026 Mental Health Foundation Interviews: 7 September 2026 (in-person) 14 September 2026 (in-inperson)
Jun 25, 2026
Full time
Everyone deserves good mental health. The Mental Health Foundation is the UK's leading charity focused on the prevention of poor mental health. For more than 75 years, we have combined research, policy, campaigning and public engagement to challenge the causes of poor mental health and drive lasting change. Today, mental health outcomes across the UK are worsening, particularly for children and young people. While services remain focused on responding to crisis, we believe prevention must become the foundation of the UK's approach to mental health. Our new five-year strategy, 'A Call to Act: Fighting for Prevention in Mental Health' sets out an ambitious vision to achieve that change. Why we are recruiting After eight successful years, our current Chief Executive will be stepping down, creating an exciting opportunity for a new leader to guide the Foundation through its next phase of growth and impact. The organisation enters this transition from a position of strength: a clear and ambitious strategy, a talented and committed team of around 70 staff across the UK, strong finances, a respected national profile, a supportive Board and committed Chair. The opportunity As Chief Executive, you will be the chief ambassador of the Foundation. You will lead the delivery of our new strategy, strengthen our influence with governments, policymakers and partners, and ensure we continue to grow our impact and income. Working closely with the Board, a highly capable Senior Leadership Team, supporters and partners, you will champion prevention as the solution to the UK's mental health crisis, helping to shape policy, public understanding and systemic change across our priority areas: Championing prevention : so that we can prevent mental health problems before they take root, tackling the causes instead of waiting to treat the symptoms. Online worlds : so that people are protected from harm and are more mentally healthy in their online activity. Bullying and discrimination : so that children and young people are protected from the life-long harms these can lead to. Working lives : so that young people can thrive in mentally-healthy workplaces that support their wellbeing. This is an opportunity to lead one of the UK's most respected charities and improve the lives of millions of people. Who we are looking for We are seeking an inspiring, values-driven leader with the credibility, ambition and vision to take the Foundation forward. You will bring: Significant senior leadership experience as a CEO, Executive Director or similar SLT role A proven track record of leading organisational growth, impact and fundraising success Outstanding communication and strategic partnership-building skills Experience of engaging and influencing senior stakeholders, policymakers, funders and the media, to effect change Strong strategic, financial and organisational leadership capability A collaborative leadership style that empowers and develops others A commitment to equity, inclusion and the Foundation's values Knowledge of mental health, public health, prevention, related research, or campaigning would be highly advantageous, though we welcome applications from candidates with transferable leadership experience and relevant insights from closely adjacent or intersecting sectors. Join us This is a rare opportunity to lead a nationally respected organisation at a pivotal moment for mental health in the UK. If you are passionate about creating long-term social change and have the leadership skills to inspire people, influence systems and deliver impact at scale, we would love to hear from you. To read more about the organisation and role, please download the full appointment brief. Together, we can build a future where everyone can live with the good mental health they deserve. Closing date: 16 August 2026 People Beyond Profit Conversations: 20 - 31 August 2026 Mental Health Foundation Interviews: 7 September 2026 (in-person) 14 September 2026 (in-inperson)
Community Organisation Development Officer Home-Based (based in one of the south regions of England - South West, South East, London or the East of England) The Organisation Our client is a membership network for community organisations. Their goal is simple: to help community organisations be the best that they can be and to create a supportive environment for their work. They are now looking for a Community Organisation Development Officer to join them on a full-time, permanent basis, working 35 hours per week. The location of this role can be flexible depending on the candidate, however, you may be expected to work outside of your region from time to time. The Benefits - Salary of £35,995, with incremental increases to £40,194 per annum - 25 days' holiday (increasing by one day for each year of service, up to 30 days) - Three grace days between Christmas and New Year - Enhanced pension contribution with an employer contribution of up to 7% - Option to purchase annual leave via salary sacrifice (up to five days) - Volunteering days (up to five days) - TOIL policy - Employee Assistance Programme - In-house Mental Health First Aiders - Health Cash Plan scheme - Cycle to work scheme - Enhanced maternity leave of 10 weeks' full pay This is an exciting opportunity for a passionate individual with experience supporting businesses or community organisations and a strong financial focus to join our client's purpose-driven organisation. You'll have the chance to share expertise, respond to different needs and help shape stronger organisations, supporting them to build their capacity, strengthen their impact and create thriving, empowered communities. What's more, this home-based role offers the flexibility to do meaningful work from a location that suits you, alongside a well-rounded benefits package designed to support your life in and out of work. So, if you're ready to bring your skills and commitment to a role that helps strengthen communities across England, our client would love to hear from you. The Role As a Community Organisation Development Officer, you will support community organisations and partners to build their capacity, strengthen their impact and help create thriving, empowered communities. You will provide high-quality organisational development support to community-based organisations and other stakeholders through one-to-one advice, training, workshops and consultancy. Working closely with a range of groups, you will help identify needs, share expertise and support organisations to develop sustainable and effective ways of working. Additionally, you will: - Facilitate training sessions, workshops and consultancy activities - Support programme delivery through research, analysis, events and communications - Produce reports, case studies and other programme materials - Contribute to business development and income generation activities - Develop and respond to tenders and new opportunities - Engage with members to understand and respond to their needs About You To be considered as a Community Organisation Development Officer, you will need: - Experience providing support to businesses and/or community organisations - Excellent communication skills - A good level of financial literacy - Strong organisational skills - IT proficiency The closing date for this role is 29th June 2026. Initial online interviews will be held on 6th July 2026, and final interviews on 14th or 22nd July 2026. Other organisations may call this role Community Development Officer, Community Engagement Officer, Community Support Officer, Community Partnerships Officer, Development Officer, Community Programme Officer, or Community Development Co-ordinator. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're looking for a rewarding role as a Community Organisation Development Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Jun 25, 2026
Full time
Community Organisation Development Officer Home-Based (based in one of the south regions of England - South West, South East, London or the East of England) The Organisation Our client is a membership network for community organisations. Their goal is simple: to help community organisations be the best that they can be and to create a supportive environment for their work. They are now looking for a Community Organisation Development Officer to join them on a full-time, permanent basis, working 35 hours per week. The location of this role can be flexible depending on the candidate, however, you may be expected to work outside of your region from time to time. The Benefits - Salary of £35,995, with incremental increases to £40,194 per annum - 25 days' holiday (increasing by one day for each year of service, up to 30 days) - Three grace days between Christmas and New Year - Enhanced pension contribution with an employer contribution of up to 7% - Option to purchase annual leave via salary sacrifice (up to five days) - Volunteering days (up to five days) - TOIL policy - Employee Assistance Programme - In-house Mental Health First Aiders - Health Cash Plan scheme - Cycle to work scheme - Enhanced maternity leave of 10 weeks' full pay This is an exciting opportunity for a passionate individual with experience supporting businesses or community organisations and a strong financial focus to join our client's purpose-driven organisation. You'll have the chance to share expertise, respond to different needs and help shape stronger organisations, supporting them to build their capacity, strengthen their impact and create thriving, empowered communities. What's more, this home-based role offers the flexibility to do meaningful work from a location that suits you, alongside a well-rounded benefits package designed to support your life in and out of work. So, if you're ready to bring your skills and commitment to a role that helps strengthen communities across England, our client would love to hear from you. The Role As a Community Organisation Development Officer, you will support community organisations and partners to build their capacity, strengthen their impact and help create thriving, empowered communities. You will provide high-quality organisational development support to community-based organisations and other stakeholders through one-to-one advice, training, workshops and consultancy. Working closely with a range of groups, you will help identify needs, share expertise and support organisations to develop sustainable and effective ways of working. Additionally, you will: - Facilitate training sessions, workshops and consultancy activities - Support programme delivery through research, analysis, events and communications - Produce reports, case studies and other programme materials - Contribute to business development and income generation activities - Develop and respond to tenders and new opportunities - Engage with members to understand and respond to their needs About You To be considered as a Community Organisation Development Officer, you will need: - Experience providing support to businesses and/or community organisations - Excellent communication skills - A good level of financial literacy - Strong organisational skills - IT proficiency The closing date for this role is 29th June 2026. Initial online interviews will be held on 6th July 2026, and final interviews on 14th or 22nd July 2026. Other organisations may call this role Community Development Officer, Community Engagement Officer, Community Support Officer, Community Partnerships Officer, Development Officer, Community Programme Officer, or Community Development Co-ordinator. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're looking for a rewarding role as a Community Organisation Development Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Harris Hill is delighted to be working with St Luke's Hospice to recruit for a Senior Legacy Officer. Reporting to the Head of Public Fundraising, you will take ownership of our legacy fundraising programme, driving long-term income growth through inspiring campaigns, meaningful supporter stewardship and strategic development. This is an exciting opportunity for someone with legacy fundraising or supporter marketing experience who is ready to make a lasting impact within a respected and community-focused hospice. What You ll Be Doing Leading and developing St Luke s legacy fundraising programme Planning and delivering multi-channel legacy campaigns Managing Free Will Writing initiatives and legacy events Building strong relationships with legacy supporters, pledgers and professional partners Developing engaging supporter journeys and stewardship communications Monitoring pipelines, income forecasts and campaign performance Acting as an internal advocate for legacy giving across the organisation Ensuring all activity complies with fundraising regulations and GDPR We re looking for someone who brings: Experience in legacy fundraising, direct marketing or supporter led fundraising Excellent relationship building and communication skills Strong copywriting and storytelling ability Confidence using CRM systems, data and reporting tools Strong project management and organisational skills Sensitivity and empathy when working with donors and bereaved families Knowledge of fundraising regulations and data protection requirements A relevant fundraising or marketing qualification is desirable but not essential. Why Join St Luke s? At St Luke s Hospice, you ll be part of a compassionate and collaborative team dedicated to making every day matter for local people and their families. Salary & Benefits Salary: up to £35,000 per annum Contract type: Permanent, full time Location: London, Harrow, hybrid working , 2 days in the office Deadline: on rolling basis Interview: ASAP Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Jun 25, 2026
Full time
Harris Hill is delighted to be working with St Luke's Hospice to recruit for a Senior Legacy Officer. Reporting to the Head of Public Fundraising, you will take ownership of our legacy fundraising programme, driving long-term income growth through inspiring campaigns, meaningful supporter stewardship and strategic development. This is an exciting opportunity for someone with legacy fundraising or supporter marketing experience who is ready to make a lasting impact within a respected and community-focused hospice. What You ll Be Doing Leading and developing St Luke s legacy fundraising programme Planning and delivering multi-channel legacy campaigns Managing Free Will Writing initiatives and legacy events Building strong relationships with legacy supporters, pledgers and professional partners Developing engaging supporter journeys and stewardship communications Monitoring pipelines, income forecasts and campaign performance Acting as an internal advocate for legacy giving across the organisation Ensuring all activity complies with fundraising regulations and GDPR We re looking for someone who brings: Experience in legacy fundraising, direct marketing or supporter led fundraising Excellent relationship building and communication skills Strong copywriting and storytelling ability Confidence using CRM systems, data and reporting tools Strong project management and organisational skills Sensitivity and empathy when working with donors and bereaved families Knowledge of fundraising regulations and data protection requirements A relevant fundraising or marketing qualification is desirable but not essential. Why Join St Luke s? At St Luke s Hospice, you ll be part of a compassionate and collaborative team dedicated to making every day matter for local people and their families. Salary & Benefits Salary: up to £35,000 per annum Contract type: Permanent, full time Location: London, Harrow, hybrid working , 2 days in the office Deadline: on rolling basis Interview: ASAP Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Finance Officer - Permanent - Carmarthen Hays Non-Qualified Finance are recruiting for a Finance Officer on behalf of a well-established organisation based in Carmarthen. This is a fantastic opportunity to join a collaborative finance team in a varied role, supporting the day-to-day running of financial processes, ensuring accuracy in reporting, and contributing to strong financial governance across the organisation. Reporting to the Finance Manager, the successful candidate will play an important role in maintaining reliable financial information and supporting wider business operations through effective financial management. Key responsibilities and experience required include: Producing and maintaining accurate financial records and reports Supporting periodic financial reporting and assisting with budget monitoring Processing and reconciling income and expenditure across multiple streams Supporting accounts payable and receivable processes Completing bank and balance sheet reconciliations and resolving variances Assisting with cashflow management and forecasting activities Supporting payroll-related processes and expense management Assisting with tax-related returns (e.g. VAT) and ensuring compliance Supporting specialised accounting areas, including account reconciliations and adjustments Assisting with audit preparation and responding to internal queries Working closely with colleagues across the business to provide financial support Contributing to continuous improvement of finance processes and systems The role requires strong analytical and organisational skills, with a high level of accuracy and attention to detail. Candidates should be confident using financial systems and Microsoft Excel, and able to manage competing priorities effectively. An AAT qualification (Level 3 or 4), or equivalent practical experience, is required. Candidates who are working towards or interested in progressing to further professional qualifications (such as ACCA or CIMA) will be well suited to this opportunity. Length of assignment: Permanent Hybrid policy: 3 days office / 2 days ho Location: Carmarthen Hours: Full-time Salary: £28,167 If your experience matches the above, and you are interested in the role, please get in touch for more details. You can apply now by sending your CV, or call Louis on .
Jun 25, 2026
Full time
Finance Officer - Permanent - Carmarthen Hays Non-Qualified Finance are recruiting for a Finance Officer on behalf of a well-established organisation based in Carmarthen. This is a fantastic opportunity to join a collaborative finance team in a varied role, supporting the day-to-day running of financial processes, ensuring accuracy in reporting, and contributing to strong financial governance across the organisation. Reporting to the Finance Manager, the successful candidate will play an important role in maintaining reliable financial information and supporting wider business operations through effective financial management. Key responsibilities and experience required include: Producing and maintaining accurate financial records and reports Supporting periodic financial reporting and assisting with budget monitoring Processing and reconciling income and expenditure across multiple streams Supporting accounts payable and receivable processes Completing bank and balance sheet reconciliations and resolving variances Assisting with cashflow management and forecasting activities Supporting payroll-related processes and expense management Assisting with tax-related returns (e.g. VAT) and ensuring compliance Supporting specialised accounting areas, including account reconciliations and adjustments Assisting with audit preparation and responding to internal queries Working closely with colleagues across the business to provide financial support Contributing to continuous improvement of finance processes and systems The role requires strong analytical and organisational skills, with a high level of accuracy and attention to detail. Candidates should be confident using financial systems and Microsoft Excel, and able to manage competing priorities effectively. An AAT qualification (Level 3 or 4), or equivalent practical experience, is required. Candidates who are working towards or interested in progressing to further professional qualifications (such as ACCA or CIMA) will be well suited to this opportunity. Length of assignment: Permanent Hybrid policy: 3 days office / 2 days ho Location: Carmarthen Hours: Full-time Salary: £28,167 If your experience matches the above, and you are interested in the role, please get in touch for more details. You can apply now by sending your CV, or call Louis on .
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
Jun 25, 2026
Contractor
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
Chief Executive Officer We are seeking an inspiring, values driven Chief Executive Officer to lead a trusted women's charity into its next chapter, strengthening impact, income and community influence. Salary: £55,000-£60,000 FTE (pro rata, DOE) Location: Holloway, London (hybrid working) Hours: 0.8 (some flexibility) Contract: Permanent Closing date: 26th June 2026 About the role This is a unique opportunity to lead a well established, community rooted women's organisation with over 40 years of history. As Chief Executive Officer, you will provide strategic leadership, operational oversight and external representation, working closely with a committed Board of Trustees. You will balance long term strategic thinking with hands on delivery, ensuring the organisation remains financially sustainable, well governed and responsive to the women it supports. Key responsibilities include: Developing and delivering a clear organisational strategy aligned to the charity's mission and values Leading, motivating and supporting a small, dedicated team Ensuring strong governance, safeguarding, compliance and operational systems Support high quality, person centred service delivery and impact through strategic oversight and delegation. Leading income generation across trusts, foundations, corporates, earned income and individual giving also including pitching to major donors and relationship building with communities Managing budgets, financial planning and organisational resources Acting as an ambassador and advocate, building partnerships across local VCS and local authorities Raising the organisation's profile, influence and reach locally and beyond About you You will be a confident, emotionally intelligent leader with senior level experience in the charity, community or related sectors. You are values led, collaborative and motivated by social justice, with the ability to inspire others and lead effectively through complexity. You will bring: Proven experience of strategic leadership, organisational development and growth A strong track record of fundraising and financial management Experience of working effectively with a Board of Trustees Excellent communication, influencing and partnership building skills A genuine commitment to equality, inclusion and supporting marginalised communities The ability to thrive in a small organisation, balancing strategy with delivery Experience in community services, welfare advice or working with women facing multiple disadvantage is welcomed but not essential. About the organisation The charity is a women only organisation based in North London with more than 40 years of history. It was established by women supporting one another through hardship and isolation and has since evolved to serve a diverse range of communities across London. Today, the organisation supports women facing poverty, insecure immigration status, domestic abuse, ill health and social exclusion. It provides a safe, welcoming space where women are listened to, supported and empowered to improve their wellbeing and independence. Please note: This is a women only role under Schedule 9 of the Equality Act 2010. DBS and right to work checks will apply. Other roles you may have experience of could include: Director, Managing Director, Executive Director, Charity Director, Head of Operations, Head of Services, Director of Communities, Director of Programmes, Deputy CEO, Strategic Lead
Jun 25, 2026
Full time
Chief Executive Officer We are seeking an inspiring, values driven Chief Executive Officer to lead a trusted women's charity into its next chapter, strengthening impact, income and community influence. Salary: £55,000-£60,000 FTE (pro rata, DOE) Location: Holloway, London (hybrid working) Hours: 0.8 (some flexibility) Contract: Permanent Closing date: 26th June 2026 About the role This is a unique opportunity to lead a well established, community rooted women's organisation with over 40 years of history. As Chief Executive Officer, you will provide strategic leadership, operational oversight and external representation, working closely with a committed Board of Trustees. You will balance long term strategic thinking with hands on delivery, ensuring the organisation remains financially sustainable, well governed and responsive to the women it supports. Key responsibilities include: Developing and delivering a clear organisational strategy aligned to the charity's mission and values Leading, motivating and supporting a small, dedicated team Ensuring strong governance, safeguarding, compliance and operational systems Support high quality, person centred service delivery and impact through strategic oversight and delegation. Leading income generation across trusts, foundations, corporates, earned income and individual giving also including pitching to major donors and relationship building with communities Managing budgets, financial planning and organisational resources Acting as an ambassador and advocate, building partnerships across local VCS and local authorities Raising the organisation's profile, influence and reach locally and beyond About you You will be a confident, emotionally intelligent leader with senior level experience in the charity, community or related sectors. You are values led, collaborative and motivated by social justice, with the ability to inspire others and lead effectively through complexity. You will bring: Proven experience of strategic leadership, organisational development and growth A strong track record of fundraising and financial management Experience of working effectively with a Board of Trustees Excellent communication, influencing and partnership building skills A genuine commitment to equality, inclusion and supporting marginalised communities The ability to thrive in a small organisation, balancing strategy with delivery Experience in community services, welfare advice or working with women facing multiple disadvantage is welcomed but not essential. About the organisation The charity is a women only organisation based in North London with more than 40 years of history. It was established by women supporting one another through hardship and isolation and has since evolved to serve a diverse range of communities across London. Today, the organisation supports women facing poverty, insecure immigration status, domestic abuse, ill health and social exclusion. It provides a safe, welcoming space where women are listened to, supported and empowered to improve their wellbeing and independence. Please note: This is a women only role under Schedule 9 of the Equality Act 2010. DBS and right to work checks will apply. Other roles you may have experience of could include: Director, Managing Director, Executive Director, Charity Director, Head of Operations, Head of Services, Director of Communities, Director of Programmes, Deputy CEO, Strategic Lead
Migrant Help have an exciting opportunity to recruit a Funding & Impact Officer to join our team! Location: Homebased Contract: Permanent Hours: 20 hours per week ?Salary: £34,682 (pro rata) About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. The Funding & Impact Officer role: Part of the Income and Partnerships team, the Funding and Impact Officer is a new and exciting role at Migrant Help. You will collate and analyse our programme monitoring and evaluation, and support income generation. You will be responsible for ensuring that the growth in fundraised, restricted and unrestricted, income is managed effectively, complies with charity law, delivers robust financial reporting, and works across both support and frontline teams to guarantee that essential items and support reaches those most in need. If you have demonstrable experience collating and analysing data with excellent project management skills and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Funding & Impact Officer: Working with the Head of Income & Partnerships, the Deputy Director of Finance and wider income team to maintain and document restricted income generated. To coordinate and monitor incoming Zakat funds and coordination of the restricted income working group. To manage the distribution, and maintaining accurate financial records, of the internal funding pots supporting our front line services teams. Maintain sight of all restricted grants/income and internal funding pot spend, preparing regular reporting of financial records. Support Income & Partnership colleagues to analyse and manage grant financial data. Work proactively to identify and mitigate financial risk at all levels and report to the Finance team when needed. Provide financial analysis as needed in relation to grant spend. Prepare financial reports in collaboration with Finance, Income & Partnerships and operational colleagues for submission to donors. Work closely with the Finance team to ensure financial reporting and accounting is completed effectively and on time. Support the Finance team with grant / donor audit processes. Follow up with Finance team, and any grant partners, on previous audit recommendations, including any policies and procedures requiring revision. Work with any partners receiving grant funds to co-ordinate and provide assistance as required to ensure that their reporting and forecasting are accurate and that all appropriate documentation is captured. Act as operational finance point of contact for all partners, providing the support needed so that partners financial management is accurate and follows donor requirements. Track financial reports submissions, prepare and review all financial reports submitted by partners and check sample supporting documents. The experience and skills you need as our Funding & Impact Officer: Ability to create effective donation impact reporting systems. Demonstrable experience of working successfully both as part of a team, and taking initiative to organise own workload Some knowledge of different types of fundraising, and the related development and research methods Demonstrable ability to use initiative and work with minimal instruction Some knowledge and understanding of financial systems Confident in creating financial reports and managing multi year funding Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: ?This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 13 July 2026 If you are interested in becoming our new Funding & Impact Officer, please click 'APPLY' today. We look forward to hearing from you! Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Jun 25, 2026
Full time
Migrant Help have an exciting opportunity to recruit a Funding & Impact Officer to join our team! Location: Homebased Contract: Permanent Hours: 20 hours per week ?Salary: £34,682 (pro rata) About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. The Funding & Impact Officer role: Part of the Income and Partnerships team, the Funding and Impact Officer is a new and exciting role at Migrant Help. You will collate and analyse our programme monitoring and evaluation, and support income generation. You will be responsible for ensuring that the growth in fundraised, restricted and unrestricted, income is managed effectively, complies with charity law, delivers robust financial reporting, and works across both support and frontline teams to guarantee that essential items and support reaches those most in need. If you have demonstrable experience collating and analysing data with excellent project management skills and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Funding & Impact Officer: Working with the Head of Income & Partnerships, the Deputy Director of Finance and wider income team to maintain and document restricted income generated. To coordinate and monitor incoming Zakat funds and coordination of the restricted income working group. To manage the distribution, and maintaining accurate financial records, of the internal funding pots supporting our front line services teams. Maintain sight of all restricted grants/income and internal funding pot spend, preparing regular reporting of financial records. Support Income & Partnership colleagues to analyse and manage grant financial data. Work proactively to identify and mitigate financial risk at all levels and report to the Finance team when needed. Provide financial analysis as needed in relation to grant spend. Prepare financial reports in collaboration with Finance, Income & Partnerships and operational colleagues for submission to donors. Work closely with the Finance team to ensure financial reporting and accounting is completed effectively and on time. Support the Finance team with grant / donor audit processes. Follow up with Finance team, and any grant partners, on previous audit recommendations, including any policies and procedures requiring revision. Work with any partners receiving grant funds to co-ordinate and provide assistance as required to ensure that their reporting and forecasting are accurate and that all appropriate documentation is captured. Act as operational finance point of contact for all partners, providing the support needed so that partners financial management is accurate and follows donor requirements. Track financial reports submissions, prepare and review all financial reports submitted by partners and check sample supporting documents. The experience and skills you need as our Funding & Impact Officer: Ability to create effective donation impact reporting systems. Demonstrable experience of working successfully both as part of a team, and taking initiative to organise own workload Some knowledge of different types of fundraising, and the related development and research methods Demonstrable ability to use initiative and work with minimal instruction Some knowledge and understanding of financial systems Confident in creating financial reports and managing multi year funding Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: ?This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 13 July 2026 If you are interested in becoming our new Funding & Impact Officer, please click 'APPLY' today. We look forward to hearing from you! Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Senior Complaints Officer (Housing) Location : Hackney E8 - Hybrid Rate : 339 per day (Umbrella) / 252 per day (PAYE) Start: ASAP Directorate : Climate, Homes and Economy / Housing Reports To : Performance Improvement and Complaints Manager Job Purpose : The London Borough of Hackney is seeking a Senior Complaints Officer to join our Housing Transformation Team. In this role, you will ensure our Housing services fulfill our complaints handling framework, providing assurance that robust corporate and statutory systems are in place. You will work closely with Assistant Directors and managers across the service to deliver responsive, customer-focused, and value-for-money services. Key Responsibilities : Undertake thorough investigations into sensitive and complex resident and Housing Ombudsman complaints, as well as managing Member Enquiries. Check and quality-assure the work of team members. Lead on workstreams and projects that involve managing input from partners and teams across the wider organisation. Identify where service failures and inefficiencies create unnecessary demand. Capture lessons learned and highlight common trends to drive long-term service improvements. Provide support and guidance to less experienced staff and Performance Officers in complaints handling. Build effective relationships with external partners to share intelligence and coordinate joint action. What We Are Looking For: Extensive experience in housing complaints investigation and resolution, with a track record of achieving excellent outcomes for residents. Experience of dealing with stage 1 and stage 2 complaint s with confidence The ability to cut through complex evidence, identify root causes, and reach timely, independent decisions. Outstanding interpersonal skills, with the ability to manage relationships with senior managers, partners, and residents who may be frustrated or angry due to service failures. A flexible approach, capable of contributing to multiple projects across different parts of the Housing service simultaneously. Sector Knowledge: Experience or in-depth knowledge in one or more of the following priority housing areas is highly advantageous: Housing Repairs Anti-Social Behaviour Management / Community Safety Home Ownership and Service Charges Tenancy Services and Income Collection TMO Management, Resident Engagement, and Planned Works Resident Safety To Apply : If you have the relevant experience and the drive to thrive in a high-performing culture and want to help us shape a better housing service for Hackney residents, please submit your CV today! Please note due to the high number of applications only successful applicants will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jun 25, 2026
Seasonal
Senior Complaints Officer (Housing) Location : Hackney E8 - Hybrid Rate : 339 per day (Umbrella) / 252 per day (PAYE) Start: ASAP Directorate : Climate, Homes and Economy / Housing Reports To : Performance Improvement and Complaints Manager Job Purpose : The London Borough of Hackney is seeking a Senior Complaints Officer to join our Housing Transformation Team. In this role, you will ensure our Housing services fulfill our complaints handling framework, providing assurance that robust corporate and statutory systems are in place. You will work closely with Assistant Directors and managers across the service to deliver responsive, customer-focused, and value-for-money services. Key Responsibilities : Undertake thorough investigations into sensitive and complex resident and Housing Ombudsman complaints, as well as managing Member Enquiries. Check and quality-assure the work of team members. Lead on workstreams and projects that involve managing input from partners and teams across the wider organisation. Identify where service failures and inefficiencies create unnecessary demand. Capture lessons learned and highlight common trends to drive long-term service improvements. Provide support and guidance to less experienced staff and Performance Officers in complaints handling. Build effective relationships with external partners to share intelligence and coordinate joint action. What We Are Looking For: Extensive experience in housing complaints investigation and resolution, with a track record of achieving excellent outcomes for residents. Experience of dealing with stage 1 and stage 2 complaint s with confidence The ability to cut through complex evidence, identify root causes, and reach timely, independent decisions. Outstanding interpersonal skills, with the ability to manage relationships with senior managers, partners, and residents who may be frustrated or angry due to service failures. A flexible approach, capable of contributing to multiple projects across different parts of the Housing service simultaneously. Sector Knowledge: Experience or in-depth knowledge in one or more of the following priority housing areas is highly advantageous: Housing Repairs Anti-Social Behaviour Management / Community Safety Home Ownership and Service Charges Tenancy Services and Income Collection TMO Management, Resident Engagement, and Planned Works Resident Safety To Apply : If you have the relevant experience and the drive to thrive in a high-performing culture and want to help us shape a better housing service for Hackney residents, please submit your CV today! Please note due to the high number of applications only successful applicants will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Prospectus is delighted to be supporting our client in the search for a Senior Corporate Partnerships Officer. The organisation is a national charity tackling financial insecurity and its structural causes. They support people facing financial hardship to access the resources and opportunities they need to thrive, while working to challenge stigma and change the systems that drive financial insecurity. This is a full-time, permanent role paying a salary of £45,155 per annum. The postholder will be working in a hybrid model from their offices in London. The Senior Corporate Partnerships Officer will be responsible for managing and developing a portfolio of corporate partnerships, delivering high-quality stewardship and identifying opportunities for growth. You will support the development of commercial opportunities and the new business pipeline for the organisation's digital tools, including sales, licensing and strategic partnership opportunities that embed the tools into partner customer journeys and generate sustainable income. The organisation are looking for candidates with an understanding of corporate charity partnerships, social impact, and Environmental Social Governance (ESG). You will have a track record of building, managing and growing strong relationships with internal and external stakeholders and the ability to identify opportunities to grow existing partnerships and secure new business. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application please contact Ariha Semontee at Prospectus. If you are interested in applying to this position, please submit your CV and a covering letter in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Jun 25, 2026
Full time
Prospectus is delighted to be supporting our client in the search for a Senior Corporate Partnerships Officer. The organisation is a national charity tackling financial insecurity and its structural causes. They support people facing financial hardship to access the resources and opportunities they need to thrive, while working to challenge stigma and change the systems that drive financial insecurity. This is a full-time, permanent role paying a salary of £45,155 per annum. The postholder will be working in a hybrid model from their offices in London. The Senior Corporate Partnerships Officer will be responsible for managing and developing a portfolio of corporate partnerships, delivering high-quality stewardship and identifying opportunities for growth. You will support the development of commercial opportunities and the new business pipeline for the organisation's digital tools, including sales, licensing and strategic partnership opportunities that embed the tools into partner customer journeys and generate sustainable income. The organisation are looking for candidates with an understanding of corporate charity partnerships, social impact, and Environmental Social Governance (ESG). You will have a track record of building, managing and growing strong relationships with internal and external stakeholders and the ability to identify opportunities to grow existing partnerships and secure new business. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application please contact Ariha Semontee at Prospectus. If you are interested in applying to this position, please submit your CV and a covering letter in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Head of Income Generation and Communications We are seeking an experienced fundraising and communications leader to drive sustainable growth, develop new income streams and strengthen organisational impact. Position: Head of Income Generation and Communications Salary: £30,600 (£51,000 FTE) Location: Essex (Hybrid Working) Hours: Part Time, 22.5 hours per week Contract: Permanent Closing Date: 17th July 2026 About the Role This is an exciting opportunity for an experienced fundraising or communications professional who wants to make a genuine difference in a values-led organisation. Reporting to the Chief Delivery Officer and working closely with colleagues across the organisation, you will lead fundraising, public sector contracting and communications activity. From securing new income streams and developing strategic partnerships to increasing organisational visibility, you will play a key role in ensuring future sustainability and growth. This is a varied, hands-on role where you will combine strategic leadership with practical delivery, supporting a small and flexible team to maximise impact. Key responsibilities include: Leading fundraising, contract tendering and communications functions Developing and growing income from grants, corporate partnerships, community fundraising and statutory contracts Building strategic partnerships that strengthen services and expand reach Overseeing communications and marketing activity to increase awareness and engagement Provide leadership and support to a high-performing team. Report on performance and ensure income generation remains sustainable. About You You will be an experienced leader with a strong understanding of fundraising and relationship management. You may already be working at Head of level or be ready to take the next step in your career. You will bring: Experience across a range of fundraising disciplines, particularly grants, corporate and community fundraising Strong relationship-building and influencing skills Experience developing partnerships and identifying new opportunities Financial awareness and confidence managing budgets and resources Previous experience leading and developing teams Strong communication skills with the ability to engage a range of stakeholders A proactive, collaborative and solutions-focused approach Experience of public sector tendering, commissioning or contract management would be advantageous. About the Organisation This values-led organisation supports autistic people and individuals with learning disabilities to live fulfilling lives and be part of inclusive communities. With a strong focus on innovation, partnership working and improving outcomes, the organisation is committed to building sustainable services that enable people to thrive and achieve their aspirations. Benefits include flexible working options, pension scheme, training and development opportunities, Employee Assistance Programme, Blue Light Card and free on-site parking. Although this role is advertised on a part-time basis, increased hours may be considered for the right candidate. Conversations about flexible working and hours are welcomed during the interview process. Other roles you may have experience of could include: Head of Fundraising, Head of Development, Head of Partnerships, Head of Income Generation, Fundraising Manager, Business Development Manager, Director of Fundraising, Head of Communications, Head of Marketing and Fundraising, Strategic Partnerships Manager. If you're passionate about creating sustainable growth and helping communities thrive, we'd love to hear from you. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Jun 25, 2026
Full time
Head of Income Generation and Communications We are seeking an experienced fundraising and communications leader to drive sustainable growth, develop new income streams and strengthen organisational impact. Position: Head of Income Generation and Communications Salary: £30,600 (£51,000 FTE) Location: Essex (Hybrid Working) Hours: Part Time, 22.5 hours per week Contract: Permanent Closing Date: 17th July 2026 About the Role This is an exciting opportunity for an experienced fundraising or communications professional who wants to make a genuine difference in a values-led organisation. Reporting to the Chief Delivery Officer and working closely with colleagues across the organisation, you will lead fundraising, public sector contracting and communications activity. From securing new income streams and developing strategic partnerships to increasing organisational visibility, you will play a key role in ensuring future sustainability and growth. This is a varied, hands-on role where you will combine strategic leadership with practical delivery, supporting a small and flexible team to maximise impact. Key responsibilities include: Leading fundraising, contract tendering and communications functions Developing and growing income from grants, corporate partnerships, community fundraising and statutory contracts Building strategic partnerships that strengthen services and expand reach Overseeing communications and marketing activity to increase awareness and engagement Provide leadership and support to a high-performing team. Report on performance and ensure income generation remains sustainable. About You You will be an experienced leader with a strong understanding of fundraising and relationship management. You may already be working at Head of level or be ready to take the next step in your career. You will bring: Experience across a range of fundraising disciplines, particularly grants, corporate and community fundraising Strong relationship-building and influencing skills Experience developing partnerships and identifying new opportunities Financial awareness and confidence managing budgets and resources Previous experience leading and developing teams Strong communication skills with the ability to engage a range of stakeholders A proactive, collaborative and solutions-focused approach Experience of public sector tendering, commissioning or contract management would be advantageous. About the Organisation This values-led organisation supports autistic people and individuals with learning disabilities to live fulfilling lives and be part of inclusive communities. With a strong focus on innovation, partnership working and improving outcomes, the organisation is committed to building sustainable services that enable people to thrive and achieve their aspirations. Benefits include flexible working options, pension scheme, training and development opportunities, Employee Assistance Programme, Blue Light Card and free on-site parking. Although this role is advertised on a part-time basis, increased hours may be considered for the right candidate. Conversations about flexible working and hours are welcomed during the interview process. Other roles you may have experience of could include: Head of Fundraising, Head of Development, Head of Partnerships, Head of Income Generation, Fundraising Manager, Business Development Manager, Director of Fundraising, Head of Communications, Head of Marketing and Fundraising, Strategic Partnerships Manager. If you're passionate about creating sustainable growth and helping communities thrive, we'd love to hear from you. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Single Homeless Project has an opportunity for a Philanthropy and Major Gifts Officer ? to join the team in Kings Cross (Hybrid Working). You will join us on a full-time, permanent basis, working 37.5 hours, and in return, you will receive a competitive salary starting at £34,127 and rising incrementally to £36,947 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the Philanthropy and Major Gifts Officer role: This is a rare opportunity to build something from the ground up and see the direct impact of your work on people experiencing homelessness across London. As our first Philanthropy and Major Gifts Officer, you will work closely with the Assistant Director of Fundraising to bring our new strategy to life, shaping how we engage major donors and grow a powerful community of supporters who are motivated to stand alongside Single Homeless Project (SHP) and our clients. Every relationship you build and every gift you secure will help create real opportunities for our clients to move away from homelessness and towards safety, stability and independence. You will take the lead in developing and managing meaningful relationships with major donors, creating thoughtful and engaging journeys that bring them closer to our work and the difference it makes day to day. Alongside nurturing existing supporters, you will identify and secure new funding opportunities, building a strong and sustainable pipeline of donors and driving forward this new area of income generation within the team. Working collaboratively across SHP, you will connect philanthropists with our services in a way that feels personal, impactful and rooted in the realities of our work, while contributing to the wider fundraising targets that enable us to keep delivering life changing support. Hybrid working for us means a mix of in office working in Kings Cross and home working. Currently two days in the office (usually Wednesday and Friday) with the rest from home. About you as our Philanthropy and Major Gifts Officer: You have experience building relationships with donors, supporters or partners, and know how to turn those relationships into meaningful income or long term support. You re a confident communicator, able to bring a cause to life through conversations and written content that genuinely connects people to impact. You re proactive and driven, comfortable spotting opportunities, growing a pipeline and following through to secure results. You re organised and detail focused, able to manage multiple relationships and keep accurate records using CRM or similar systems. You re motivated by purpose and excited by the chance to help shape and grow a new area of fundraising that directly supports people experiencing homelessness in London. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified. Suitable candidates will be invited to a second stage interview. This post will require a Basic DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Philanthropy and Major Gifts Officer - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Jun 25, 2026
Full time
Single Homeless Project has an opportunity for a Philanthropy and Major Gifts Officer ? to join the team in Kings Cross (Hybrid Working). You will join us on a full-time, permanent basis, working 37.5 hours, and in return, you will receive a competitive salary starting at £34,127 and rising incrementally to £36,947 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the Philanthropy and Major Gifts Officer role: This is a rare opportunity to build something from the ground up and see the direct impact of your work on people experiencing homelessness across London. As our first Philanthropy and Major Gifts Officer, you will work closely with the Assistant Director of Fundraising to bring our new strategy to life, shaping how we engage major donors and grow a powerful community of supporters who are motivated to stand alongside Single Homeless Project (SHP) and our clients. Every relationship you build and every gift you secure will help create real opportunities for our clients to move away from homelessness and towards safety, stability and independence. You will take the lead in developing and managing meaningful relationships with major donors, creating thoughtful and engaging journeys that bring them closer to our work and the difference it makes day to day. Alongside nurturing existing supporters, you will identify and secure new funding opportunities, building a strong and sustainable pipeline of donors and driving forward this new area of income generation within the team. Working collaboratively across SHP, you will connect philanthropists with our services in a way that feels personal, impactful and rooted in the realities of our work, while contributing to the wider fundraising targets that enable us to keep delivering life changing support. Hybrid working for us means a mix of in office working in Kings Cross and home working. Currently two days in the office (usually Wednesday and Friday) with the rest from home. About you as our Philanthropy and Major Gifts Officer: You have experience building relationships with donors, supporters or partners, and know how to turn those relationships into meaningful income or long term support. You re a confident communicator, able to bring a cause to life through conversations and written content that genuinely connects people to impact. You re proactive and driven, comfortable spotting opportunities, growing a pipeline and following through to secure results. You re organised and detail focused, able to manage multiple relationships and keep accurate records using CRM or similar systems. You re motivated by purpose and excited by the chance to help shape and grow a new area of fundraising that directly supports people experiencing homelessness in London. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified. Suitable candidates will be invited to a second stage interview. This post will require a Basic DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Philanthropy and Major Gifts Officer - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
About the Role We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation. Key Responsibilities: Act as the first point of contact for customers via phone, email, and in person. Resolve customer enquiries and complaints efficiently and professionally. Provide accurate information on housing, repairs, and related services Log and manage repair requests and liaise with contractors to schedule work Support tenancy and allocations processes, including applications and enquiries Maintain accurate records and update internal systems Work collaboratively with internal teams, including Income Management and Neighbourhood teams. Promote online services and assist customers with digital access Essential Requirements: Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language Proven experience in a customer service role, ideally within housing or a similar environment Strong communication and interpersonal skills Ability to handle challenging situations and resolve complaints Good IT skills (MS Office and database systems) A calm, professional, and empathetic approach What We're Looking For: Passion for delivering excellent customer service Ability to remain calm under pressure A team player with a "can do" attitude Strong organisational and problem-solving skills Why Apply? Competitive hourly rate Immediate start available Opportunity to gain experience within a reputable organisation Meaningful role supporting diverse communities If you are a multilingual customer service professional looking for your next temporary opportunity, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 25, 2026
Seasonal
About the Role We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation. Key Responsibilities: Act as the first point of contact for customers via phone, email, and in person. Resolve customer enquiries and complaints efficiently and professionally. Provide accurate information on housing, repairs, and related services Log and manage repair requests and liaise with contractors to schedule work Support tenancy and allocations processes, including applications and enquiries Maintain accurate records and update internal systems Work collaboratively with internal teams, including Income Management and Neighbourhood teams. Promote online services and assist customers with digital access Essential Requirements: Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language Proven experience in a customer service role, ideally within housing or a similar environment Strong communication and interpersonal skills Ability to handle challenging situations and resolve complaints Good IT skills (MS Office and database systems) A calm, professional, and empathetic approach What We're Looking For: Passion for delivering excellent customer service Ability to remain calm under pressure A team player with a "can do" attitude Strong organisational and problem-solving skills Why Apply? Competitive hourly rate Immediate start available Opportunity to gain experience within a reputable organisation Meaningful role supporting diverse communities If you are a multilingual customer service professional looking for your next temporary opportunity, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Director We are seeking an experienced and visionary Director to help lead Beating Time into its next phase of growth and impact. Position: Director Salary: £52,500 - £57,500 Location: Hybrid - at least 4 days per week in the office (N7), with regular travel to prison sites Hours: Full-time Closing Date: 10 th July 2026 About the Role Beating Time is a multi-award-winning charity that supports people serving prison sentences through creative music and peer-led employment programmes. Working closely with the existing Director and Board of Trustees, you will help shape and deliver the organisation's strategic vision while ensuring the successful delivery of programmes across multiple prison sites. Key responsibilities include: Leading strategic planning and organisational growth Developing and delivering fundraising and income generation strategies Securing grants, contracts and partnership opportunities Overseeing financial planning, budgeting and reporting Managing contracts and relationships with prison and sector partners Leading and supporting a dispersed team Acting as an ambassador for the organisation with funders and stakeholders About You You will be a strategic and hands-on leader with: Significant leadership experience within the charity, criminal justice or wider social impact sector. Experience as a senior leader, Director, CEO or member of a leadership team. A strong track record in fundraising, income generation and partnership development. Experience securing and managing contracts, organisational operations and financial oversight. Strong strategic, operational, and financial management skills. Experience leading and supporting dispersed teams in complex environments. A strong understanding of prisons, rehabilitation and the barriers faced by people within the criminal justice system (or related sectors (homelessness, substance use, rehabilitation). Excellent communication, relationship-building and stakeholder management skills. Strategic thinking combined with a practical, hands-on approach. A genuine commitment to social justice and belief in the transformative power of creativity, music and peer-led support. About the Organisation Established in 2014, Beating Time delivers creative music and peer-led employment programmes in prisons across London, Kent, the Midlands and the North East. The organisation works alongside people facing significant barriers, helping them develop skills, confidence and pathways into employment while creating meaningful opportunities for long-term change. Other roles you may have experience of could include: Chief Executive Officer, Deputy Chief Executive, Operations Director, Executive Director, Director of Services, Head of Programmes, Director of Operations, Managing Director, Director of Partnerships, Charity Director. Beating Time welcomes applications from people of all backgrounds and is committed to building an inclusive and diverse workforce.
Jun 25, 2026
Full time
Director We are seeking an experienced and visionary Director to help lead Beating Time into its next phase of growth and impact. Position: Director Salary: £52,500 - £57,500 Location: Hybrid - at least 4 days per week in the office (N7), with regular travel to prison sites Hours: Full-time Closing Date: 10 th July 2026 About the Role Beating Time is a multi-award-winning charity that supports people serving prison sentences through creative music and peer-led employment programmes. Working closely with the existing Director and Board of Trustees, you will help shape and deliver the organisation's strategic vision while ensuring the successful delivery of programmes across multiple prison sites. Key responsibilities include: Leading strategic planning and organisational growth Developing and delivering fundraising and income generation strategies Securing grants, contracts and partnership opportunities Overseeing financial planning, budgeting and reporting Managing contracts and relationships with prison and sector partners Leading and supporting a dispersed team Acting as an ambassador for the organisation with funders and stakeholders About You You will be a strategic and hands-on leader with: Significant leadership experience within the charity, criminal justice or wider social impact sector. Experience as a senior leader, Director, CEO or member of a leadership team. A strong track record in fundraising, income generation and partnership development. Experience securing and managing contracts, organisational operations and financial oversight. Strong strategic, operational, and financial management skills. Experience leading and supporting dispersed teams in complex environments. A strong understanding of prisons, rehabilitation and the barriers faced by people within the criminal justice system (or related sectors (homelessness, substance use, rehabilitation). Excellent communication, relationship-building and stakeholder management skills. Strategic thinking combined with a practical, hands-on approach. A genuine commitment to social justice and belief in the transformative power of creativity, music and peer-led support. About the Organisation Established in 2014, Beating Time delivers creative music and peer-led employment programmes in prisons across London, Kent, the Midlands and the North East. The organisation works alongside people facing significant barriers, helping them develop skills, confidence and pathways into employment while creating meaningful opportunities for long-term change. Other roles you may have experience of could include: Chief Executive Officer, Deputy Chief Executive, Operations Director, Executive Director, Director of Services, Head of Programmes, Director of Operations, Managing Director, Director of Partnerships, Charity Director. Beating Time welcomes applications from people of all backgrounds and is committed to building an inclusive and diverse workforce.
Job Title: Chief Operating Officer Reports To: Chief Executive Officer Department/Responsibility for: Director's Group / 3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5 Location: Remote - UK (expectation of travel / attendance at meetings) Hours: Full-time - 35 hours per week (09.00 - 17.00 Monday to Friday) Purpose of the Role The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra's vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including: Operational Systems Governance Compliance Finance and Growth This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra's strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture. As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives. Key Areas of Responsibility Strategic and Executive Leadership Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability Collaboration with the Director's Group to ensure strategic alignment across the charity. The Director's Group consists of: Chief Executive Officer Chief Operating Officer Director of Fundraising, Marketing and Communications Director of Research and Support Services Provide expert advice on finance, operations, commercial performance and organisational risk Lead organisational planning, business continuity, and operational resilience Foster a culture of continuous improvement, accountability and inclusion Finance, Commercial and Sustainability Lead financial strategy, planning and performance, ensuring long-term sustainability Oversee budgeting, forecasting, cashflow and financial controls Lead and develop Cerebra's strategy for commercial income, ensuring alignment with charitable objectives Support funding growth through strong financial insight and business case development Ensure robust financial governance, audit and compliance Operations and Infrastructure Lead and strengthen operational functions including HR, IT, governance and administration Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact Oversee procurement, contracts, facilities, and organisational compliance Drive innovation and value for money across operations People and Culture Champion a positive, inclusive and high-performing organisational culture Oversee HR strategy, workforce planning and leadership development Ensure compliance with employment law and best practice Promote wellbeing, engagement and organisational effectiveness Line Management Line management responsibilities for a small team, currently comprising of 3 staff. Be responsible for the day-to-day management of the team. Complete regular supervision and team meetings. Provide effective performance management to the team. Promote a positive and inclusive team culture aligned with Cerebra's values. General Monitor and evaluate the impact the areas of work that leading on. Support collaboration across the different Cerebra teams. Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work. Uphold Cerebra's Data Protection Policy and all relevant confidentiality and safeguarding policies. Carry out any other reasonable duties in line with the needs of the team and organisation. Person Specification Criteria Essential A professional accounting qualification and a detailed understanding of financial processes and business analysis. Sound understanding of contract processes. Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function. Significant experience in leading teams (Finance/HR/IT) in a complex organisation, ideally within the charity or public sector. Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation. Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient. Experience managing and ensuring effective cost recovery in a complex and competitive funding environment. Experience managing multiple income streams (e.g. Grants, contracts including statutory funding, donations). Governance experience, including Board reporting and external bodies. Evidence of having added value in operational delivery beyond finance in a complex organisation. Proven ability to lead a team and effectively manage staff and resources from a variety of disciplines including the capacity to lead and manage change effectively, including good consultation and communication. Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders. Experience of leading an organisation through a period of significant change, transition or growth. Willing and able to travel within the UK, with occasional overnight stays. Desirable Experience working within or alongside charities, research institutions, or government bodies. Familiarity with impact measurement and evaluation frameworks. Lived experience of neurodevelopmental conditions - whether as an individual, parent, carer, sibling, or through close community involvement. Application Process: Please submit your CV and cover letter via the email application box below. Closing date: Tuesday 7th July 2026 at 11.59pm First stage interview (Virtual) - 14th and 15th July 2026 Second stage interview (in-person, London location tbc) - 22nd or 23rd July 2026
Jun 25, 2026
Full time
Job Title: Chief Operating Officer Reports To: Chief Executive Officer Department/Responsibility for: Director's Group / 3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5 Location: Remote - UK (expectation of travel / attendance at meetings) Hours: Full-time - 35 hours per week (09.00 - 17.00 Monday to Friday) Purpose of the Role The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra's vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including: Operational Systems Governance Compliance Finance and Growth This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra's strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture. As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives. Key Areas of Responsibility Strategic and Executive Leadership Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability Collaboration with the Director's Group to ensure strategic alignment across the charity. The Director's Group consists of: Chief Executive Officer Chief Operating Officer Director of Fundraising, Marketing and Communications Director of Research and Support Services Provide expert advice on finance, operations, commercial performance and organisational risk Lead organisational planning, business continuity, and operational resilience Foster a culture of continuous improvement, accountability and inclusion Finance, Commercial and Sustainability Lead financial strategy, planning and performance, ensuring long-term sustainability Oversee budgeting, forecasting, cashflow and financial controls Lead and develop Cerebra's strategy for commercial income, ensuring alignment with charitable objectives Support funding growth through strong financial insight and business case development Ensure robust financial governance, audit and compliance Operations and Infrastructure Lead and strengthen operational functions including HR, IT, governance and administration Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact Oversee procurement, contracts, facilities, and organisational compliance Drive innovation and value for money across operations People and Culture Champion a positive, inclusive and high-performing organisational culture Oversee HR strategy, workforce planning and leadership development Ensure compliance with employment law and best practice Promote wellbeing, engagement and organisational effectiveness Line Management Line management responsibilities for a small team, currently comprising of 3 staff. Be responsible for the day-to-day management of the team. Complete regular supervision and team meetings. Provide effective performance management to the team. Promote a positive and inclusive team culture aligned with Cerebra's values. General Monitor and evaluate the impact the areas of work that leading on. Support collaboration across the different Cerebra teams. Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work. Uphold Cerebra's Data Protection Policy and all relevant confidentiality and safeguarding policies. Carry out any other reasonable duties in line with the needs of the team and organisation. Person Specification Criteria Essential A professional accounting qualification and a detailed understanding of financial processes and business analysis. Sound understanding of contract processes. Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function. Significant experience in leading teams (Finance/HR/IT) in a complex organisation, ideally within the charity or public sector. Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation. Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient. Experience managing and ensuring effective cost recovery in a complex and competitive funding environment. Experience managing multiple income streams (e.g. Grants, contracts including statutory funding, donations). Governance experience, including Board reporting and external bodies. Evidence of having added value in operational delivery beyond finance in a complex organisation. Proven ability to lead a team and effectively manage staff and resources from a variety of disciplines including the capacity to lead and manage change effectively, including good consultation and communication. Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders. Experience of leading an organisation through a period of significant change, transition or growth. Willing and able to travel within the UK, with occasional overnight stays. Desirable Experience working within or alongside charities, research institutions, or government bodies. Familiarity with impact measurement and evaluation frameworks. Lived experience of neurodevelopmental conditions - whether as an individual, parent, carer, sibling, or through close community involvement. Application Process: Please submit your CV and cover letter via the email application box below. Closing date: Tuesday 7th July 2026 at 11.59pm First stage interview (Virtual) - 14th and 15th July 2026 Second stage interview (in-person, London location tbc) - 22nd or 23rd July 2026
A place to create moments that matter Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region Salary: £30,912 per annum Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: Be a visible, supportive presence in our client's schemes, building strong relationships with residents Work closely with lettings teams to ensure smooth move-ins and positive first impressions Encourage community engagement and help residents live independently for as long as possible Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care Collaborate with internal teams and external partners to deliver joined-up support Escalate and take cases to court as a last resort, ensuring all other options have been explored first Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes Proven ability to manage multiple tasks and meet performance targets independently and as part of a team Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders Knowledge of safeguarding practices within a housing context Regular business travel will be necessary to other sites and off-site meetings as required Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 26th June via Teams Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 3rd July at our Yorkshire office We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A Place to Build a Future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with: 28 days holiday plus bank holidays (pro rata for part time) An extra day to celebrate your birthday, plus the option to purchase more Access to an online GP Gym discounts A dedicated day to volunteer for a cause that matters to you And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. REF-
Jun 25, 2026
Full time
A place to create moments that matter Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region Salary: £30,912 per annum Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: Be a visible, supportive presence in our client's schemes, building strong relationships with residents Work closely with lettings teams to ensure smooth move-ins and positive first impressions Encourage community engagement and help residents live independently for as long as possible Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care Collaborate with internal teams and external partners to deliver joined-up support Escalate and take cases to court as a last resort, ensuring all other options have been explored first Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes Proven ability to manage multiple tasks and meet performance targets independently and as part of a team Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders Knowledge of safeguarding practices within a housing context Regular business travel will be necessary to other sites and off-site meetings as required Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 26th June via Teams Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 3rd July at our Yorkshire office We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A Place to Build a Future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with: 28 days holiday plus bank holidays (pro rata for part time) An extra day to celebrate your birthday, plus the option to purchase more Access to an online GP Gym discounts A dedicated day to volunteer for a cause that matters to you And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. REF-
Head of Finance - Housing and Housing Revenue Account Full time, Permanent £78,158 - £86,607 (2026/2027 pay award pending) Bristol Shape the future of a city that dares to be different Bristol is one of the UK's most vibrant, innovative and ambitious cities. With a strong sense of identity, a clear long term vision and a commitment to social justice, sustainability and inclusive growth, Bristol City Council plays a pivotal role in improving outcomes for people who live, work and visit the city. Sound financial leadership is fundamental to achieving this vision. Housing in Bristol is undertaking a clear journey of improvement, transformation and development, with workstreams around implementation of housing regulation changes, improving our homes and tenant experience, underpinned by a Housing Revenue Account Business Plan which reflects our ambition. We are also transforming the way we support citizens in housing needs, homelessness and improving standards in the private rented sector. As we continue to respond to financial challenges while delivering major transformation and investment programmes, we are strengthening our senior finance leadership team to drive definitive improvement to the financial services supporting this area of the council's remit, which is a critical enabler of core elements of our corporate strategy. The role reports directly to the Director of Finance, working alongside our other finance Heads of Service and operates at the heart of the organisation's strategic and corporate leadership, with direct link and alignment to the Housing Directorate senior leadership and Members. About the role This is a senior, high profile leadership role at the heart of Bristol City Council, offering a genuine opportunity to shape the financial future of housing in one of the UK's most ambitious and values driven cities. Reporting directly to the Director of Finance and working closely with the other financial Heads of Service the post operates as trusted member of the organisation's strategic and corporate leadership community along with working closely with the new Housing Directorate Management Team. The Heads of Finance play a pivotal role in securing the Council's financial sustainability while enabling innovation, transformation and investment. They work in close partnership, bringing complementary strengths to a shared ambition: strong stewardship of public resources alongside a finance function that adds real strategic value to services, communities and elected members. This post leads the Council's financial management, budgetary development (including the HRA's 30-year plan) and financial oversight and advice to housing services, ensuring high quality advice, robust governance and effective financial control across services. The role champions excellent financial management and supports informed decision making, whilst building strong relationships with senior leaders to embed accountability and value for money. Bristol City Council owns and manages 26,500 homes as well as around 2,000 leaseholders. Within the HRA there is an annual income and budget of £163.3 million in 2026/27, alongside this there is a significant capital programme of £114.3 million in 2026/27 delivering stock maintenance and improvements and housing development. The General Fund Housing budgets cover £32 million, with a further £35 million of capital investment for 2026/27. There is a clear focus on forward planning, innovation and change. This role drives improvement across the housing finance space and the integration of finance with the housing services and wider organisation, developing financial planning and transformation programmes. It is about strengthening insight, capability and resilience so the Council and our housing services are well placed to meet both current pressures and long term challenges. You will be a visible and inclusive leader, working particularly with the Executive Director of Housing, senior officers, elected members and partners. You will represent Bristol locally, regionally and nationally, championing best practice in public sector financial management and modelling the Council's commitment to equality, diversity and inclusion. About you We are looking for credible, forward thinking finance leader who is motivated by public service and excited by complex challenge. You will be a fully CCAB qualified (or equivalent) professional with significant post qualification experience and a strong commitment to ongoing development. Critical to this role is an understanding of and experience in a housing setting, preferably with experience of Housing Revenue Account 30-year Business Planning in a local authority as well as managing a large capital programme of housing development and maintenance. You will bring senior level experience of providing financial leadership, assurance and strategic influence within a large, complex organisation. You are confident working in a demanding and evolving environment, able to exercise sound judgement, solve complex problems and balance financial discipline with creativity and innovation. Strong relationships matter here. You will have a proven track record of working collaboratively with senior stakeholders, including executive leaders, elected members, auditors and external partners, and of building trust through clear, insightful advice. Experience of operating in a political environment, and an understanding of governance and council owned companies, would be an advantage. Just as importantly, you will be a people centred leader. You will have experience of leading teams through change, setting high professional standards and creating inclusive, high performing cultures where people feel empowered to do their best work. If you are passionate about using finance as a force for good and want to make a visible difference in a city that dares to be different, these roles offer an exciting opportunity. Why Bristol City Council? We offer: The chance to work at senior level on issues that genuinely matter to people and communities A collaborative, values driven culture with a strong commitment to equality, diversity and inclusion A hybrid working approach, with flexibility balanced against business need The opportunity to shape the future of finance in one of the UK's most dynamic cities Generous annual leave entitlement and access to the Local Government Pension Scheme Bristol City Council is committed to building a workforce that reflects the diversity of the city we serve. We welcome applications from all sections of the community and appoint on merit. For further information please see attached the full job description and person specification on our careers site. To arrange an informal conversation with Sarah Chodkiewicz, Director of Finance (Section 151 Officer) or David McNulty, Executive Director of Housing and Landlord Services please contact Apply To apply, please visit our careers site to submit your CV along with a supporting statement that details how you meet the criteria within the Person Specification. Closing date: Sunday 5th July 2026 No agencies please. At Bristol City Council, we value having a workforce as diverse as the city we serve and welcome applications from all sections of the community. Appointments will be made on merit.
Jun 25, 2026
Full time
Head of Finance - Housing and Housing Revenue Account Full time, Permanent £78,158 - £86,607 (2026/2027 pay award pending) Bristol Shape the future of a city that dares to be different Bristol is one of the UK's most vibrant, innovative and ambitious cities. With a strong sense of identity, a clear long term vision and a commitment to social justice, sustainability and inclusive growth, Bristol City Council plays a pivotal role in improving outcomes for people who live, work and visit the city. Sound financial leadership is fundamental to achieving this vision. Housing in Bristol is undertaking a clear journey of improvement, transformation and development, with workstreams around implementation of housing regulation changes, improving our homes and tenant experience, underpinned by a Housing Revenue Account Business Plan which reflects our ambition. We are also transforming the way we support citizens in housing needs, homelessness and improving standards in the private rented sector. As we continue to respond to financial challenges while delivering major transformation and investment programmes, we are strengthening our senior finance leadership team to drive definitive improvement to the financial services supporting this area of the council's remit, which is a critical enabler of core elements of our corporate strategy. The role reports directly to the Director of Finance, working alongside our other finance Heads of Service and operates at the heart of the organisation's strategic and corporate leadership, with direct link and alignment to the Housing Directorate senior leadership and Members. About the role This is a senior, high profile leadership role at the heart of Bristol City Council, offering a genuine opportunity to shape the financial future of housing in one of the UK's most ambitious and values driven cities. Reporting directly to the Director of Finance and working closely with the other financial Heads of Service the post operates as trusted member of the organisation's strategic and corporate leadership community along with working closely with the new Housing Directorate Management Team. The Heads of Finance play a pivotal role in securing the Council's financial sustainability while enabling innovation, transformation and investment. They work in close partnership, bringing complementary strengths to a shared ambition: strong stewardship of public resources alongside a finance function that adds real strategic value to services, communities and elected members. This post leads the Council's financial management, budgetary development (including the HRA's 30-year plan) and financial oversight and advice to housing services, ensuring high quality advice, robust governance and effective financial control across services. The role champions excellent financial management and supports informed decision making, whilst building strong relationships with senior leaders to embed accountability and value for money. Bristol City Council owns and manages 26,500 homes as well as around 2,000 leaseholders. Within the HRA there is an annual income and budget of £163.3 million in 2026/27, alongside this there is a significant capital programme of £114.3 million in 2026/27 delivering stock maintenance and improvements and housing development. The General Fund Housing budgets cover £32 million, with a further £35 million of capital investment for 2026/27. There is a clear focus on forward planning, innovation and change. This role drives improvement across the housing finance space and the integration of finance with the housing services and wider organisation, developing financial planning and transformation programmes. It is about strengthening insight, capability and resilience so the Council and our housing services are well placed to meet both current pressures and long term challenges. You will be a visible and inclusive leader, working particularly with the Executive Director of Housing, senior officers, elected members and partners. You will represent Bristol locally, regionally and nationally, championing best practice in public sector financial management and modelling the Council's commitment to equality, diversity and inclusion. About you We are looking for credible, forward thinking finance leader who is motivated by public service and excited by complex challenge. You will be a fully CCAB qualified (or equivalent) professional with significant post qualification experience and a strong commitment to ongoing development. Critical to this role is an understanding of and experience in a housing setting, preferably with experience of Housing Revenue Account 30-year Business Planning in a local authority as well as managing a large capital programme of housing development and maintenance. You will bring senior level experience of providing financial leadership, assurance and strategic influence within a large, complex organisation. You are confident working in a demanding and evolving environment, able to exercise sound judgement, solve complex problems and balance financial discipline with creativity and innovation. Strong relationships matter here. You will have a proven track record of working collaboratively with senior stakeholders, including executive leaders, elected members, auditors and external partners, and of building trust through clear, insightful advice. Experience of operating in a political environment, and an understanding of governance and council owned companies, would be an advantage. Just as importantly, you will be a people centred leader. You will have experience of leading teams through change, setting high professional standards and creating inclusive, high performing cultures where people feel empowered to do their best work. If you are passionate about using finance as a force for good and want to make a visible difference in a city that dares to be different, these roles offer an exciting opportunity. Why Bristol City Council? We offer: The chance to work at senior level on issues that genuinely matter to people and communities A collaborative, values driven culture with a strong commitment to equality, diversity and inclusion A hybrid working approach, with flexibility balanced against business need The opportunity to shape the future of finance in one of the UK's most dynamic cities Generous annual leave entitlement and access to the Local Government Pension Scheme Bristol City Council is committed to building a workforce that reflects the diversity of the city we serve. We welcome applications from all sections of the community and appoint on merit. For further information please see attached the full job description and person specification on our careers site. To arrange an informal conversation with Sarah Chodkiewicz, Director of Finance (Section 151 Officer) or David McNulty, Executive Director of Housing and Landlord Services please contact Apply To apply, please visit our careers site to submit your CV along with a supporting statement that details how you meet the criteria within the Person Specification. Closing date: Sunday 5th July 2026 No agencies please. At Bristol City Council, we value having a workforce as diverse as the city we serve and welcome applications from all sections of the community. Appointments will be made on merit.
