90 jobs found

Customer Service Manager - Social Housing Repairs & Maintenance Full Time, Permanent Based in Hackney £38,000 - £42,000 per annum Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney. As the Customer Service Manager, you will take responsibility for the day-to-day management of the planning and scheduling function, overseeing a team of Schedulers and Call Handlers responsible for coordinating repairs and maintenance appointments across a mobile workforce. You will ensure operatives' diaries are effectively planned, resources are maximised, service levels are achieved, and key operational performance targets are met. This is a hands-on management role requiring strong leadership experience, excellent planning skills, and the ability to monitor and report on KPI performance. Key Responsibilities Manage, motivate and develop a team of Schedulers, Planners and Customer Service Advisors. Oversee the planning and scheduling of repairs and maintenance appointments for a large mobile workforce. Ensure operatives' diaries are fully optimised to maximise productivity and customer satisfaction. Monitor scheduling performance and produce regular KPI reports for senior management. Drive improvements in appointment management, productivity, right-first-time performance and overall service delivery. Manage escalated scheduling issues and customer complaints relating to repairs appointments. Work closely with operational management teams to ensure resources are effectively allocated and contractual targets are achieved. Essential Experience Previous experience within Social Housing Repairs & Maintenance is essential. Proven experience managing a scheduling/planning team within a repairs, maintenance, housing or facilities management environment. Experience overseeing operative diaries and workforce planning for a mobile workforce. Strong understanding of repairs scheduling and resource allocation. Experience producing and analysing KPI reports and using data to drive operational improvements. Demonstrable people management experience, including coaching, performance management and team development. Strong IT skills and experience using scheduling/planning systems. Excellent organisational, communication and stakeholder management skills. This is an excellent opportunity for an experienced Cusromer Service Manager looking to join a market-leading contractor and play a key role in delivering an efficient repairs service across a busy social housing contract. For more information and your chance of securing this role, please apply online today.

Planner Scheduler Immediate Start Planner Opportunity Glasgow We re currently recruiting for a Planner Scheduler to join a well-established and growing company based in Glasgow. This is an excellent opportunity for someone looking to make an immediate impact within a supportive and expanding team. Shift Pattern : Monday Friday, 8:00am 4:00pm Pay Rate : £18.00 per hour (PAYE Umbrella) Contract : 13-week temp-to-perm opportunity Location : Glasgow (Paisley) Ideal candidates will have : Strong organisational and communication skills Previous scheduling/planning experience The ability to thrive in a fast-paced environment A proactive and detail-focused approach Apply now with your cv attached to be considered immediately.

Service Coordinator Security Solutions Hours: Monday to Friday, 08 00 Location: Wakefield, WF2 Salary: £28,000 - £34,000 This is not just a job it s a mission-critical role in a fast-paced, security solutions business where system uptime and site protection are essential. Our clients operate in commercial, industrial, and high-security environments, and expect rapid, reliable response. Every call is an opportunity to protect people, property, and assets not an inconvenience, but the core of what we do. We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is confident managing engineers and workloads across security system installations and maintenance. You will be responsible for coordinating three key service streams: Planned Preventative Maintenance (PPM) Reactive service and emergency callouts Installations and project works Job Responsibilities: Schedule urgent and planned works for CCTV, access control, intruder alarms, intercoms, and automated security gates Act as the first point of contact for clients professional, calm, and solution-focused Manage strict response times, SLAs, budgets, and high client expectations Work closely with engineering, purchasing, and sales teams to ensure seamless delivery Coordinate site surveys, quotations, system upgrades, and installations from start to finish Liaise with subcontractors, suppliers, and internal engineers to ensure smooth deployment of works Reprioritise and reschedule resources in real time to meet urgent security requirements Ensure all service and installation works are delivered efficiently, safely, and on time Manage reactive service requests, engineer dispatch, and emergency breakdown response Oversee PPM scheduling for security systems, ensuring compliance and system reliability Maintain clear and professional communication with clients at all times Support commercial performance by protecting margins and improving operational efficiency Experience Required: Proven experience in service coordination, scheduling, or project coordination within a technical or field service environment Experience within security systems, fire & security, electrical, facilities, or similar industries is highly desirable Strong organisational skills with the ability to manage competing priorities under pressure Commercial awareness with a focus on efficiency, profitability, and service delivery A strong customer service instinct and ability to manage demanding client expectations Experience in roles such as: Service Coordinator / Engineering Coordinator / Engineering Scheduler / Service Scheduler / Maintenance Coordinator / Field Service Coordinator / Service Delivery Coordinator / Contract Coordinator / Security Systems Coordinator or similar Ready to take control of critical security operations? If you re organised, proactive, and thrive in a fast-moving environment where every decision matters, we want to hear from you. Apply now and join a team delivering essential security solutions that protect people, property, and businesses every day. For further information, please contact Shannon Clough at Interaction Leeds on (phone number removed) / (url removed) INDLEE

Works Coordinator / Maintenance Scheduler Coventry / Midlands From 28,000 to 32,500 per annum, depending on experience Permanent, Full-time Monday to Friday, office-based About the Role: A growing Facilities Management business is looking to recruit an organised and proactive Works Co-ordinator / Maintenance Scheduler to help coordinate planned maintenance, reactive works and small project jobs across a range of client sites. This is a fast-paced office-based coordination role where you will be the key link between clients, engineers, subcontractors and internal teams. You will help ensure jobs are booked in efficiently, engineers have the right information before attending site, and all relevant paperwork is requested, checked and recorded correctly including RAMS and necessary H&S documentation. The role would suit someone with experience in Facilities Management, building maintenance, service coordination, contractor coordination, helpdesk administration, repairs planning, field service scheduling or a similar service-led environment. The Role: As FM Works Coordinator / Maintenance Scheduler, you will be responsible for keeping jobs, diaries, clients and documentation organised. You will be involved in scheduling works, coordinating engineers and subcontractors, updating job records, chasing progress, confirming access arrangements and supporting the compliance/documentation process before works are carried out. This role requires someone who is confident speaking with clients and engineers, able to manage several jobs at once, and comfortable working in a busy service coordination environment. Key Responsibilities: Scheduling planned, reactive and remedial works for mobile engineers and subcontractors. Managing engineer diaries to improve efficiency, reduce wasted travel and support response times. Booking appointments with clients and confirming access arrangements. Raising and updating work orders on internal systems. Requesting, checking and maintaining site paperwork such as RAMS, permits, access documents and compliance records. Collating job information, site details, engineer notes, client instructions and service updates. Liaising with clients, engineers, subcontractors and internal teams to keep jobs moving. Monitoring job progress and following up on incomplete works, outstanding reports or remedial actions. Ensuring engineers and subcontractors have the correct information before attending site. Supporting the coordination of small works and maintenance projects from instruction through to completion. Maintaining accurate records for compliance, engineer certification, contractor documentation and service reports. About You: The successful candidate is likely to have experience in one or more of the following areas: Scheduling engineers, tradespeople, contractors or field-based service teams. Coordinating planned or reactive maintenance works. Working within Facilities Management, building services, maintenance, repairs, field service, construction support or another service-led environment. Managing job updates, client enquiries, engineer notes and service records. Using job management, CAFM, scheduling, CRM or service desk systems. Liaising confidently with clients, engineers, subcontractors and internal teams. Working accurately with documents, records, spreadsheets and internal systems. Managing a busy workload where priorities can change quickly. Experience with RAMS, permits, access documents, health and safety paperwork, compliance records or contractor documentation would be advantageous, although training can be provided for the right person. Suitable Backgrounds: This role may suit candidates with experience as a: Maintenance Scheduler Works Coordinator FM Coordinator Facilities Helpdesk Coordinator Service Coordinator Repairs Coordinator Contractor Coordinator Small Works Coordinator CAFM Administrator Facilities Administrator Service Desk Administrator Planned Maintenance Administrator Compliance Administrator Candidates from Facilities Management providers, building services contractors, maintenance contractors, fire and security, HVAC, lifts, utilities, construction service departments, field service or other service-led environments may be well suited. Benefits Salary from 28,000 to 32,500 per annum, depending on experience. Permanent, full-time position. Monday to Friday working pattern. Office-based role in Coventry. Ongoing training and development. Supportive working environment. Pension scheme and company benefits. Opportunity to develop within a growing Facilities Management business. Apply: If you are an organised maintenance, facilities, service coordination or scheduling professional looking for a permanent role in Coventry, please apply today with your up-to-date CV. Suitable candidates will be contacted with further information regarding the company, role and next steps.

Job Title: Trades Scheduler Location: Havant PO9 Work Pattern: 35 hours per week Contract: Temp Ongoing Our client is looking for an Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards. As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience. Key responsibilities: Schedule and manage operatives' diaries, ensuring appointments are attended as planned. Liaise with customers and operatives to arrange and reschedule appointments where necessary. Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs. Prioritise emergency and urgent works in line with service requirements. Allocate work to the most appropriate trade operative to maximise first-time fix rates. Ensure operatives have the necessary materials and information to complete works efficiently. Plan appointments to minimise travel time and maximise productivity. Work closely with supervisors, managers and operational teams to achieve performance targets. Monitor job completion quality and punctuality, escalating performance concerns where required. Maintain accurate records and update the contract management system in a timely manner. Process subcontractor completion reports and manage future appointment scheduling. Essential Criteria Previous experience in a scheduling, planning, workforce coordination or repairs administration role. Experience working within social housing, property maintenance, facilities management or a similar environment is highly desirable. Strong organisational skills with the ability to manage multiple priorities. Excellent customer service and communication skills. Good attention to detail and accurate data entry skills. Proficient in Microsoft Office, including Word and Excel. Ability to work effectively both independently and as part of a team. Comfortable working in a fast-paced environment and meeting performance targets. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders? Can you react, prioritise, and respond to incidents in a calm positive manner? In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler, dispatcher, and problem solver. You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network, you will look into and resolve installation issues/failures, providing customers with updates and assisting in planned resolutions. In addition, you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases. The above is an overview of the role, there is more to it Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things. We continue to mature our approach and processes, so there is still plenty of scope for people to bring new ideas and initiatives to the table. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Are you an organised administrator, service co-ordinator, scheduler who enjoys keeping things running smoothly behind the scenes? BENEFITS : Up to 28,000 Bromsgrove Monday-Friday 8:00am-4:30pm We're supporting a growing business within the building services and maintenance sector that is looking to strengthen its operations team with the appointment of an Administrator. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering a high level of service to both customers and colleagues. You'll play a key role in coordinating engineers, managing service requests and ensuring planned and reactive works are delivered efficiently across a varied customer base. What You'll Be Doing No two days are quite the same, but your responsibilities will include: Planning and coordinating engineers' workloads Managing incoming service requests and customer enquiries Monitoring ongoing works and ensuring information is communicated effectively Supporting customers throughout the service process Coordinating with suppliers and external contractors where required Maintaining accurate records and operational documentation Producing reports and updating internal systems Helping identify and resolve scheduling or service issues before they become problems What We're Looking For You'll likely have experience in an administration, coordination or scheduling role and be comfortable managing multiple priorities at once. You'll ideally have experience in : Operations support Service coordination Scheduling Customer service administration Facilities, engineering, maintenance or similar sectors Most importantly, you'll be someone who: Communicates confidently and professionally Enjoys problem-solving Can prioritise effectively when things get busy Has strong attention to detail Works well as part of a team Takes ownership of tasks and follows them through to completion Experience within maintenance, engineering, facilities management, housing, utilities, construction or other service-driven industries would be beneficial, but is by no means essential. What's on Offer? Salary up to 28,000 Stable, growing business with a strong reputation Supportive and collaborative working environment Genuine opportunity to develop and progress Monday-Friday working pattern Office-based role in Bromsgrove This position would suit an experienced Administrator, Scheduler, Service Coordinator, Operations Assistant or Customer Support professional looking for a role with greater responsibility and long-term career prospects. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

An exciting opportunity has arisen for an experienced Scheduler to join a friendly team based in Milton Keynes. You'll be part of a collaborative group responsible for coordinating the schedules of field-based service & installation technicians. Working Hours: 37.5 hours per week Monday to Friday: 08:30 - 17:00 Weekend cover on a rota basis Hybrid working available (3 days in office, 2 days from home) after probation which is 3 months Key Responsibilities: Allocate reactive and installation work to meet service level agreements Plan installation Collaborate with Regional Operations Managers to achieve a First Time Fix Ensure follow-up work is reviewed and updated promptly Coordinate return visits within 48 hours Liaise with internal service support teams to ensure smooth operations Provide accurate ETAs and updates to internal teams and customers Manage and monitor aged calls to ensure timely resolution Essential Skills & Experience: Minimum of 2 year's experience in a planning or scheduling role Strong written and verbal communication skills Excellent UK geographical knowledge Highly organised with the ability to self-manage Familiarity with SAP Methodical and detail-oriented Able to prioritise and work under pressure Strong multitasking abilities Team player with a professional telephone manner Self-motivated and proactive Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Are you an organised and customer-focused coordinator with experience managing hires, schedules, bookings, or customer orders? We're looking for a Scheduling Coordinator to join a busy team, taking responsibility for coordinating customer enquiries, preparing quotations, processing orders, and ensuring services are delivered on time and to a high standard. Key Responsibilities: . Managing customer enquiries via phone and email . Preparing and following up quotations . Processing orders and customer contracts . Coordinating schedules and deliveries . Building relationships with key customers . Working closely with internal teams to ensure smooth service delivery What We're Looking For: . Previous Scheduler, Planner, Coordinator, or Hire Desk experience . Strong administration and organisational skills . Excellent customer service and communication skills . Ability to manage multiple priorities in a fast-paced environment . Experience using CRM, hire, or scheduling systems Benefits: . ?30,000 - ?34,000 salary . 24 days holiday + bank holidays . Private healthcare . Pension scheme . Immediate start available Apply now to join a growing business where your organisational and scheduling skills will make a real impact. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.

Contract Opportunity - Site Adminstrator/Scheduler - Glasgow Join a leading independent technology and services provider as a Site Administrator / Scheduler. Job Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail. Location: Glasgow G74 5LP Rate : An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company). Length: up to 30 June 2027 Work Schedule: 09:00 to 17:30 Key Responsibilities Manage Incident and Request Queues.Liaise daily with customers.Book, reschedule, and manage customer appointments.Close jobs efficiently and accurately.Coordinate and manage the work distribution of onsite engineers.Adapt quickly to changing workloads, often at short notice.Ensure all tasks are completed within SLA targets.Maintain accurate records and documentation throughout all activities. Technical & Administrative Duties Perform basic technical tasks (training and documentation provided), including: Configuration of mobile phones.Configuration of Android tablet devices.Update the Asset Management database to reflect stock movement.Receipt hardware deliveries and cross-reference them against assigned tasks.Manage Purchase Orders (POs): Ensure completed works align with the price book.Maintain and update the PO tracker.Assist the Team Lead with monthly billing and invoicing.Support small project quotations when required. Customer Service & Communication Deliver high-quality customer service to prevent escalations.Provide regular updates and responses to customer queries.Advise and support customers to resolve issues effectively.Escalate issues appropriately when required.Build and maintain strong working relationships with customers.Identify recurring issues within queues and resolve them efficiently.Conduct further fault-finding during customer calls when scheduling jobs. Governance, Compliance & Performance Act in line with Computacenter Information Security Policies.Report any potential or actual security incidents or risks.Ensure departmental SLA performance targets are met.Maintain and improve overall customer satisfaction levels.Understand and adhere to company policies and procedures.Demonstrate relevant Winning Together behaviours. Knowledge, Skills & Experience Good working knowledge of Microsoft Applications.Strong organisational, time management, and prioritisation skills.Good administrative experience with high attention to detail and accuracy.Ability to follow technical documentation and configuration guides.Strong interpersonal, literacy, and numeracy skills.Technical aptitude desirable but not essential.Proven ability to build effective working relationships.Customer-focused mindset with problem-solving capability. Additional Information: Interview Process: In Person / Teams/Telephonic How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Rocasa Consulting Limited are looking for a Property Maintenance Team Leader in Milton Keynes ,you'll take full responsibility for the day-to-day leadership of a team of property maintenance technicians and also perform responsive maintenance and repair works. You and your team will deliver work across both void and occupied properties. You'll champion safe working practices, drive strong performance and quality standards, and ensure every job is completed efficiently, effectively, and to an excellent standard. Just as importantly, you'll play a critical role in delivering an outstanding customer experience. Within this role you will still be required to be performing hands on maintenance across our properties for part of your workload. This is a field-based role and you will be required to be based within the Milton Keynes, with visits to the Northampton office as required. Responsibilities include: Lead, schedule, and manage technician workloads to meet KPIs, productivity targets, and customer needs. Ensure the safe, efficient, and cost-effective delivery of high-quality property maintenance services. Carry out multi-trade remedial work to a high-quality standard Set and maintain performance standards in line with Sage Homes policies and key business partner requirements. Work closely with schedulers and technicians to maximise resource utilisation and achieve first-time fixes. Carry out technical property inspections, audits (stock, vans, vehicles), and provide expert guidance where require. Uphold Health & Safety standards, participate in the out-of-hours rota, and act professionally at all times. About you Experience of managing technicians and contractors within a customer facing environment. Good working knowledge of scheduling systems and housing/repairs management systems. Experience of working as a multi-trade operative and knowledge in: Carpentry, Plumbing, Plastering, Bricklaying, Roofing, Flooring, Tiling, Groundworks. You must also hold a level 2 trade qualification. SMSTS (Site Management Safety Training Scheme) Excellent written and verbal communication skills to provide the best service possible to our customers, suppliers and partners. Strong technical expertise in building maintenance and repair diagnostics, with a solid understanding of current building regulations, health & safety legislation, and British Standards. Clean UK Driving Licence

Scheduler Location: Harrogate Salary: £27,000 per annum Job Type: Full-time, Permanent Benefits: 32 days holiday per year (including Bank Holidays) plus Birthday Leave, company pension, gym membership, health & wellbeing programme, and free on-site parking. We are recruiting on behalf of our client for a Scheduler to join their busy Service Team. In this role, you will schedule engineers' diaries, handle planned and emergency appointments and provide excellent service in line with company standards. Key Responsibilities: Schedule Field Engineers for maintenance and emergency appointments. Communicate with clients to confirm appointments and resolve scheduling queries. Ensure work is completed promptly and meets service level agreements (SLAs). Update customer portals with job details and progress updates. Follow up and manage records in the CRM system. Required Skills and Experience: Proven experience in scheduling. Familiarity with working to SLAs. Strong communication skills, both written and verbal. Ability to manage workloads effectively in a busy office environment. This is a fantastic opportunity to join a professional organisation where your contributions will be valued. Please submit your CV via the link provided or contact Beth at Unity Resourcing for more information.

We are seeking a Production Scheduler with a strong background in procurement and supply chain to join a leading FMCG company on a FTC basis. This role requires excellent organisational skills and the ability to manage production schedules effectively in a fast-paced environment. Client Details This opportunity is with a well-established company in the FMCG industry. They are known for their focus on operational excellence and commitment to delivering high-quality products to their customers. The role is based in Banbury. Description Develop and maintain production schedules to ensure timely delivery of goods. Coordinate with procurement, supply chain, and production teams to optimise workflow. Monitor inventory levels and ensure raw materials are available for production. Analyse production data and adjust schedules to meet demand fluctuations. Resolve scheduling conflicts and communicate changes to relevant stakeholders. Ensure compliance with company policies and industry standards within the FMCG sector. Generate reports on production performance and scheduling efficiency. Support continuous improvement initiatives within the supply chain department. Profile A successful Production Scheduler should have: Previous experience in supply chain within the FMCG industry. Strong organisational and problem-solving skills. Proficiency in production scheduling software and tools. An analytical mindset with attention to detail. Excellent communication and stakeholder management abilities. A proactive approach to managing challenges and finding solutions. Job Offer Competitive salary. 15 Month minimum fixed-term contract Opportunities to work within a reputable FMCG company in Banbury. This is an exciting opportunity for an Production Scheduler to make a significant impact. If you are ready to take on this challenge, we encourage you to apply today.

Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this position starting on a 3 months FTC initially. Our Facilities Management client is looking for a Helpdesk Scheduler / Planner to join them at their Head office in Sheffield. This role will start on an initial 3 months fixed term contract basis. The ideal candidate will have a Helpdesk Planner, Scheduler, or Facilities Management coordination role background. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description The Helpdesk Planner / Scheduler plays a key role in the coordination, scheduling, and administration of reactive and planned maintenance activities, ensuring efficient deployment of resources, high service delivery standards, accurate & timely system utilisation and excellent customer communication. Operate as the first point of contact for client service requests, managing incoming calls, emails, and system-generated requests in a professional and customer-focused manner. Log, raise, prioritise, and manage work orders through the CAFM system, ensuring accurate data capture and compliance with Service Level Agreements (SLAs). Plan, schedule, and coordinate reactive, planned, and preventative maintenance (PPM) tasks for engineers and subcontractors, optimising workloads, travel time, and resource allocation. Liaise with customers sites points of contact to agree timings and update PPM schedules to reflect agreed date and/or any changes to the original schedule. Monitor job progress and proactively re-plan schedules to manage emergencies, changing priorities, and operational challenges. Dispatch and allocate work to technicians via CAFM systems and telephone communication, ensuring clarity of job requirements and access arrangements. Track and manage job statuses, updating CAFM systems with real-time progress, completion notes, and subcontractor updates. Collate, produce, and distribute client reports generated from subcontractor results and CAFM data. Produce quotations, purchase orders, and invoices, supporting the commercial and operational functions of the business. Support accounts administration, including processing supplier invoices and reconciling timesheets to ensure accurate labour allocation. Process engineer timesheets through CAFM systems, ensuring correct job costing and payroll accuracy. Dispatch compliance certificates, inspection documentation, and O&M manuals to clients and internal stakeholders. Maintain accurate site data, asset registers, addresses, and contact records within CAFM and internal systems. Liaise closely with engineers, subcontractors, management teams, clients, and suppliers to ensure effective communication and service delivery. Arrange travel and accommodation for engineers, subcontractors, and management staff as required. Prepare Compliance Certification & Documentation for internal audits and ISO compliance, ensuring processes meet regulatory and quality standards. Support Health & Safety compliance by liaising with internal forums, HR, and Learning & Development teams. Organise, manage, and store both digital and physical documentation in line with company policies and data protection regulations. Personal Specification Previous experience in a Helpdesk, Planner, Scheduler, or Facilities Management coordination role is desirable. Background in Facilities Management, Building Services, Engineering, or Construction advantageous. Strong IT literacy, including Microsoft Office (Word, Excel, Outlook, PowerPoint) and CAFM systems such as Joblogic, Maximo, Easybuild, or similar. Experience in work order management, scheduling, and resource planning. Familiarity with SLAs, KPIs, PPM scheduling, and compliance requirements. Strong organisational and multitasking skills, with the ability to prioritise workloads in a fast-paced environment. Excellent attention to detail and commitment to accuracy. Strong written and verbal communication skills with a confident telephone manner. Proactive, adaptable, and capable of working independently using own initiative. Strong customer service ethos with the ability to build effective working relationships. Ability to remain calm under pressure and manage high volumes of reactive requests. Key Performance Indicators Helpdesk Performance & SLA Compliance Accurate logging, prioritisation, scheduling, and completion of work orders within agreed SLAs. Planning & Resource Efficiency Effective allocation of engineers and subcontractors to optimise productivity and reduce downtime. Customer Satisfaction Delivering consistently high standards of communication, responsiveness, and service quality. System Accuracy & Reporting Maintaining accurate CAFM records, compliance documentation, and operational reporting. Continuous Improvement Actively contributing to service improvement, efficiency gains, and best practice development. Teamwork & Communication Demonstrating effective collaboration across departments and contributing positively to team objectives. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.

Works Scheduler (Temp Ongoing) Newcastle-upon-Tyne Full-time, Temporary (Ongoing) 19.26 umbrella 37 hours per week (Monday - Friday) Working Pattern: Week 1: 8:00am - 4:00pm Week 2: 10:00am - 6:00pm We are currently recruiting for a Works Scheduler on a temp, ongoing basis , offering an exciting opportunity to join a busy and customer-focused team. In this role, you will be responsible for coordinating and scheduling repair and maintenance works, ensuring operatives are effectively deployed, and services are delivered efficiently. Key Responsibilities of the Work Scheduler Schedule and allocate work to operatives within agreed timeframes Manage inbound and outbound calls to arrange customer appointments Monitor workloads and adjust schedules to maximise productivity Maintain accurate, up-to-date records across internal systems Liaise with internal teams to track repairs, materials, and progress Deliver excellent customer service and resolve queries or complaints The successful Work Scheduler will have Previous experience in scheduling, planning, or a similar role A strong customer service background Excellent organisational and communication skills Please contact Chrissie at the Derby Office for more information about the role. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

My client is looking for an experienced Helpdesk Scheduler to join the team. Responsible for the end to end administration process for the Shutdown Planning team. Facilitating the coordination of shutdowns and liaising with contractors to schedule PPM, reactive and emergent works within critical buildings. Raising of permits and the accurate translation of contractual and operational demands. Key Responsibilities: Mon - Fri 8am - 5pm Reactive works Closing down PPMs Booking engineers Manage completion of PPM s on Maximo. Manage completion of reactive tasks on Maximo. Schedule PPM s to Engineers. Schedule work orders with engineers Scheduling for all responsive repairs; liaising with tenants, client, contractors and external parties. Scheduling work across all stated contracts Reacting to emergencies raised by the client and overseeing engineer's attendance Plan efficiencies of location and response time improvements Schedule PPM s / WAF s to Subcontractors. Liaise with the client and building officers to schedule planned maintenance, shutdown and emergent works Prepare and send out requests for quotations to subcontractor Instruct, schedule and coordinate subcontractor visits to site Responsible for logging reactive tasks received by internal colleagues and customers Identification of the most appropriate solution to the client request within the contractual process. Actively carry out task management

Location: Epsom Salary: £27,000 - £29,000 DOE Working hours: Monday to Friday 9:00am - 5:30pm About the Role We are a well-established games room company supplier, who have over 20 years' experience in our field and are based in Epsom. We are looking for an organised and proactive Logistics & Installation Scheduler to coordinate the daily routing and scheduling of a fleet of 3 vans delivering and installing pool tables and amusement equipment across the UK. This is a fast-paced role requiring excellent organisational skills, strong geographical knowledge of the UK, and the ability to think dynamically when plans change. The successful candidate will play a key role in ensuring deliveries and installations run efficiently while maintaining excellent communication with drivers, installers, and customers. Key Responsibilities Planning and scheduling daily routes for 3 delivery and installation vans Coordinating deliveries and installations throughout the UK Reacting quickly and effectively to last-minute changes, delays, vehicle issues, and customer requirements Optimising routes for efficiency, time management, cost and fuel usage. Liaising with drivers, installers, warehouse staff, and customers. Managing installation times for a range of products Using Excel to track routes, jobs, timings, and operational data Monitoring workload capacity Organising the logistics of multiple products and processes to ensure customer orders go out complete and on time Ensuring high levels of customer service and communication throughout the process Requirements Previous experience in transport planning, logistics scheduling, or route coordination essential Strong geographical knowledge of the UK road network Excellent organisational and problem-solving skills Ability to remain calm and adaptable in a changing environment Confident using Microsoft Excel and managing spreadsheets Experience with European export and shipping operations is preferred Strong communication skills and attention to detail Ability to prioritise workload and work independently Experience within furniture delivery, installation, logistics, or a similar industry would be advantageous Experience with logistics software (non specific) What We Offer Salary of £27,000 - £29,000 depending on experience Stable full-time position Friendly and supportive working environment Pension scheme Opportunity to play a key role within a growing business REF-

Operations Administrator / Repairs Coordinator Slough / Windsor / Maidenhead area Permanent full-time (Monday to Friday 8am to 5pm) £26,000 - £30,000 depending on experience Hybrid (mix of home & office-based) Summary: Do you want to join a friendly, fast-paced team assisting in the coordination and management of repair works? Our client is looking for an Operations Administrator / Repairs Coordinator to liaise with clients, trades teams and project managers to help ensure works projects run smoothly. Role: As a Repairs Coordinator / Operations Administrator you will be assisting in in the diary management, procurement, compliance and health & safety administration of repairs projects, updating full details on the system, keeping accurate records, updating systems and working closely with project managers throughout the repairs process. Operations Administrator / Repairs Coordinator: We are looking for someone who is experienced in assisting in the coordinating repairs/maintenance/construction projects or has worked in a reactive/responsive maintenance environment (ideally for a contractor). You will need excellent verbal & written communication skills and be confident in learning new systems. Organisation and prioritisation skills are also essential for this role. You will also need good IT skills and be confident using learning new systems. Location: The ideal Repairs Coordinator / Works Scheduler will be based in or around the Sutton / Maidenhead / Windsor area. There is free parking at the office, and it is also accessible by public transport (train station 5 minutes walk). Package: £27,000 - £30,000 depending on experience 20 days holiday (plus bank holidays) Monday to Friday (8am to 5pm) Company pension plus bonus Apply below to join a progressive company, with a good team atmosphere who are well respected in the industry. If you think you have the relevant experience for this Repairs Coordinator / Works Scheduler role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email.