48 jobs found

Salary: £39,822.59 per annum Hours: 35 hours per week Location: Black Country & Birmingham Make a real difference where it matters most We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract. We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here s why many people choose us and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number your voice is heard, and your work makes a visible difference Closer working relationships work directly with colleagues and leaders who know you and value your input. We are rooted in the Black Country for the Black Country, by the Black Country and proud of our social purpose You ll be joining us at an important time, as we deliver our BCHG 2030 strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked Flexible pension scheme with up to 7% employer contribution 28 days annual leave, plus an extra day at Christmas Option to buy or sell up to one week s leave each year Enhanced sick pay, maternity and paternity pay Health cash plan and 24/7 Employee Assistance Programme Funded professional qualifications, membership fees and leadership development Wellbeing days, volunteering time and a wide range of colleague recognition schemes About us: At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply and Next Steps: To apply for this role. please complete the application form and upload your CV. Closing Date: 17th July 2026 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications made via our applicant tracking system (ATS) will be accepted.

Your new company We are currently recruiting for an experienced Housing Officer to join a well-established housing organisation based in Fife on an initial 2-month contract, with the strong potential for extension.This is an excellent opportunity for a proactive and customer-focused professional to join a busy housing team and make an immediate impact. Your new role Managing a designated patch of properties Delivering a high-quality, customer-focused housing management service Handling tenancy management, including allocations, voids, and tenancy sustainment Managing rent arrears and supporting tenants with payment plans Dealing with anti-social behaviour cases Conducting estate inspections and property visits What you'll need to succeed Previous experience working as a Housing Officer or in a similar role Strong knowledge of housing management and current legislation Excellent communication and organisational skills Ability to manage a varied caseload effectively Full UK driving licence and access to a vehicle What you'll get in return Location: Fife Duration: 2 months initially (high likelihood of extension) Start: Immediate / ASAP Mileage paid What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Ready to make a difference and improve people's lives? We're excited to announce an opportunity as and Enforcement Officer. As an Enforcement Officer , you'll be part of a friendly, supportive "One Team" where your work truly matters. In this role, you'll help customers stay in their homes, keep communities strong, and make a positive impact every day. You'll ensure tenancy agreements and legal standards are met, while working to reduce rent arrears and protect vital income that supports our services. You'll take the lead on more complex arrear's cases, guiding them through the court process with confidence and care. This isn't just about enforcement-you'll also provide the right support at the right time to help customers get back on track. If you're someone who wants a role with purpose, where you can balance firmness with compassion and see the results of your work in stronger, happier neighbourhoods, this could be the perfect opportunity for you. Why join LHP? We're more than a housing provider - we're a purpose-driven team that cares deeply about our customers, our communities, and each other. Alongside a salary of 32,788, you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This role is primarily based within our Boston communities, however occasionally travel may be required across Lincolnshire. You'll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your projects across Lincolnshire. This could be at our main offices in Grimsby or Boston, our various community hubs, at home, local coffee shops, or wherever works best for you. What I'd need: It would be great if you also bring: Previous Experience in housing enforcement, tenancy management or legal case work. Strong knowledge of housing law, tenancy law and enforcement powers Knowledge of the Renters (Rights) Bill and other related Housing legislation Excellent communication and negotiation skills, especially in conflict situations Customer focused with excellent customer service experience Confidence in preparing and presenting evidence in court. Ability to handle sensitive cases with professionalism and resilience Competent with using IT systems to record and retrieve data. Full UK driving licence and access to own vehicle. Even better if you bring: Qualification in Housing and/or Customer Service. Proven experience of applying income recovery procedures. Understanding of legal arrears recovery processes and possession hearings Desire to progress through training and personal development Experience supporting vulnerable tenants in conflict situations What does a typical week look like? As an Enforcement Officer, your week will be varied, people-focused, and full of opportunities to make a real difference. You might: Managing complex and serious arrears caseloads, ensuring timely and effective interventions. Using data and predictive tools to identify risk patterns and act proactively. Developing tailored action plans for individual cases, aligned with policies and best practice. Preparing detailed case reports and court documentation, including possession claims and witness statements. Coordinating court dates, submitting applications, and ensuring compliance with pre-action protocols and tenancy law. Monitoring compliance with court orders and escalating enforcement actions where necessary. Conducting welfare checks and safeguarding measures before eviction and liaising with bailiffs and enforcement agents. Please view the full job description for a full list of responsibilities How to apply Ready to help us create places to be proud of? Apply today by submitting your CV and our application questions. Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References

A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £ per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working - 3 Days Per Week Office-BasedThe successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock , maximising occupancy and income , managing a small team , delivering service improvements , and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income. Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects. Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries. We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role.

A reputable housing provider in West London is seeking an experienced Housing Officer (fully site based) to join their housing operations team on a temporary basis. Location: West London Rate: £29.49 per hour Umbrella / £ PAYE Contract: Temp Working Pattern: 35 hours per week 5 days office based Start Date: Immediate Start Available DBS: Clear DBS requiredThe ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience , particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch , take ownership of cases and collaborate withstaff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential properties. Delivering end-to-end tenancy management services. Conducting tenancy audits, home visits, and estate inspections. Investigating and resolving anti-social behaviour cases. Managing tenancy breaches and enforcement action where required. Supporting vulnerable residents and making appropriate safeguarding referrals. Working closely with Income Officers to address rent arrears and tenancy sustainment issues. Liaising with internal departments, contractors, local authorities, and external agencies. Handling resident complaints and resolving complex housing issues. Ensuring compliance with housing legislation, policies, and regulatory requirements. Supporting void management and tenancy sign-up processes. Maintaining accurate records and case management notes. Essential Experience: Housing Officer / Neighbourhood Officer experience Social Housing, Local Authority or Housing Association background ASB case management experience Tenancy management and tenancy sustainment knowledge Estate inspections and resident engagement Knowledge of housing legislation and safeguarding Minimum 3-5 years' experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systems Desirable Level 3 Housing qualification or willingness to work towards CIH membership You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today .

First Recruitment are supporting one of our clients in seeking a proactive Temporary Accommodation Officer to help manage temporary housing and support households to move on to longer-term accommodation. Main Responsibilities Build relationships with accommodation providers and help secure suitable, cost-effective properties. Inspect properties to ensure they meet safety and condition standards. Manage placements into temporary accommodation and complete risk assessments. Support households with benefit claims, contributions, and tenancy sustainment. Address arrears, non-engagement, tenancy breaches and anti-social behaviour. Work with providers, support agencies and landlords to resolve issues and secure move-on options. Assist with homelessness case progression and identify support needs to prevent repeat homelessness. Support access to the private rented sector, including rent-in-advance and deposit schemes. Maintain accurate records, ensure safeguarding duties are met, and represent the service at meetings. Comply with health and safety requirements and undertake other duties as required. Skills & Attributes Strong organisational and multitasking abilities. Clear and confident communication with internal and external stakeholders. Comfortable using digital tools such as CRM systems, Canva, and LinkedIn. High attention to detail and accuracy. Proactive approach to problem-solving and process improvement. Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.

Your new company Hays are currently recruiting for an experienced Tenancy Sustainment Officer for a local housing association on a temporary basis in Satafforshire. Your new role Your new role will be to provide support and guidance to tenants at risk of losing their homes, helping them to maintain their tenancies and live independently. The role involves working closely with vulnerable individuals to address issues such as rent arrears, budgeting, welfare benefits, and access to support services. You will be expected to: Deliver tailored support plans to help tenants sustain their tenancies. Liaise with housing officers, homeowners, and external agencies to coordinate support. Provide advice on budgeting, debt management, and accessing benefits. Identify and address risks to tenancy sustainment, including anti-social behaviour and health-related issues. Maintain accurate records and produce reports on outcomes and progress. Promote tenant independence and wellbeing through proactive engagement. What you'll need to succeed In order to be considered for the role, you must have: Experience in housing, social work, or support services. Strong understanding of housing legislation and welfare benefits. Excellent communication and interpersonal skills. Ability to manage a caseload and work independently. Empathy and resilience when working with vulnerable individuals. What you'll get in return In return, you will receive a temporary contract with a competitive rate of pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

JOB DESCRIPTION About the role We have a new opportunity for a Litigation Officer to join The Guinness Partnership on a full time, 35 hours per week, permanent basis. We operate a hybrid working pattern, where you will work 3 days per week in the office, and 2 days remotely. As a Litigation Officer you will play a vital role in resolving disputes and ensuring optimum outcomes for our residents and Guinness. What we are looking for You will handle a caseload of housing related litigation matters, in particular, rent arears, so excellent communication skills and great attention to detail are essential. You will also have an up to date understanding of housing and tenancy laws in order to manage your caseload effectively. This is a fantastic opportunity for someone looking to showcase their problem-solving skills in a climate of legislative change whilst dealing with challenging situations. You will also be able to demonstrate these essential skills: In depth and up to date understanding of relevant housing and tenancy laws. Excellent organisational skills and the ability to manage a caseload of rent arrears cases. Strong resource and time management, and the ability to prioritise. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Desirable skills: Litigation qualification e.g. Level 3 certificate in law and practice. Experience of working in the housing or property sector. Knowledge of regulatory legislation for social housing. Essential Qualifications: Level 2 (C+ or 9-4 GCSE or equivalent) in English or Maths. Desirable Qualifications: Litigation qualification e.g. Level 3 certificate in law and practice. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

Assessment Officer - Income & Debt (SC6) Edmonton Green Library, Enfield We're looking for a motivated and customer-focused Assessment Officer to join a busy Temporary Accommodation Income Team . This is a great opportunity to play a key role in supporting residents, helping them manage rent accounts, and sustain their tenancies. In this role, you'll work proactively with tenants in arrears, offering practical support and advice while setting up sustainable payment arrangements. You'll liaise with colleagues and partner agencies to ensure residents receive the right financial and housing support, all while delivering a professional and compassionate service. Key responsibilities include: Managing rent arrears cases within temporary accommodation Supporting residents with income, debt, and benefit-related queries Building strong relationships with tenants and stakeholders Maintaining accurate records and working in line with policies and legislation We're looking for someone with: Experience in housing income, rent collection, or debt management Strong communication and customer service skills An empathetic, proactive approach to supporting vulnerable residents Monday-Friday 37 hours per week Ref If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website

The FTA Officer will play a key role in managing and reconciling financial transactions within the property department of a not-for-profit organisation. This position is based in York and offers the opportunity to make a meaningful impact while working in a structured and supportive environment. Client Details This not-for-profit organisation operates within the property sector and is known for its commitment to delivering high-quality services to its community. As a medium-sized organisation, it values professional expertise and focuses on fostering a collaborative and efficient working environment. Description Manage, monitor, and recover outstanding debts from former tenants, including rent arrears, service charges, and repair costs. Negotiate affordable repayment plans and take appropriate action (including legal proceedings) to maximise income recovery. Trace former residents and maintain regular communication to pursue outstanding balances effectively Work collaboratively with housing officers, advisors, and external agencies to support residents and improve debt recovery outcomes. Provide customer-focused support by advising on debt, signposting to services, and handling sensitive cases with professionalism and empathy. Maintain accurate records, manage data systems, and prepare cases for legal action in line with policies and regulations. Profile A successful FTA Officer should have: A strong background in financial management, particularly within the property or not-for-profit sectors. Relevant qualifications in finance, accounting, or a related field. Proficiency in financial reporting and reconciliation processes. Familiarity with budgeting and financial planning tools. Excellent attention to detail and organisational skills. The ability to work collaboratively and communicate effectively with stakeholders. Knowledge of applicable financial regulations and compliance requirements. Job Offer Competitive salary ranging from 27,900 to 34,100 per annum. Opportunities to contribute to meaningful work within the not-for-profit sector. Supportive and collaborative working environment in York. Potential for professional development and growth within the property department. If you are looking for a rewarding FTC position as an FTA Officer in York, this could be the ideal opportunity for you. Apply now to join a dedicated team and make a difference in the not-for-profit industry.

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact (url removed)

Income Collection Officer Location: Arlington, London NW1 Pay: 17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery . This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of 17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Leasehold Officer / Service Charge Officer Temporary Contract Job Details Client: North Yorkshire Council Service Area: Housing / Income Services Hours: 37 hours per week Start Date: 06 July 2026 End Date: 12 October 2026 Assignment Length: 3 months initially, with a view to extend Working Pattern Hybrid working. Office attendance required 2-3 days per week initially . Location Client location: District Council Office, Rotary Way, Northallerton, DL6 2UU. Richmond, Harrogate or Selby office can be used as the base. Pay £17.85 per hour Job Overview North Yorkshire Council is seeking an experienced Leasehold Officer / Service Charge Officer to support the Housing Income Services team. The role will focus on the management of leaseholder accounts, service charges, shared ownership charges, income collection and arrears recovery. The successful candidate will manage a caseload of leasehold accounts, support customers in financial difficulty, negotiate payment plans, maximise income collection and take appropriate recovery action where required. This role requires strong experience in social housing, leasehold or service charge account management, housing arrears recovery, customer contact, financial hardship support and working with vulnerable customers. Important - Please Read Carefully This is a specialist leasehold, service charge and housing income recovery role. Candidates must have experience of housing management within a social housing environment, debt recovery, housing arrears or leasehold/service charge account management. Candidates without social housing, leasehold, service charge, arrears recovery or housing income experience are unlikely to be considered. Key Responsibilities Manage a caseload of leasehold accounts Manage service charges and shared ownership charges Carry out account management and income collection activity Undertake arrears intervention and preventative action Maintain accurate customer account records and case notes Negotiate realistic payment plans Identify welfare benefit, Housing Benefit, DHP and Council Tax reduction entitlements Support customers with Universal Credit and Housing Benefit issues Enforce payment of housing charges where lease terms have been breached Progress cases through legal processes where required Serve notices and court documentation where required Submit unpaid housing charge and debt recovery cases to County Court Take electronic payments and handle payment information securely Set up and amend direct debit instructions Recover recharged repairs, support charge accounts and former debts Liaise with Homeless Prevention, Housing Management and external agencies Maintain accurate records in line with GDPR and information governance requirements Essential Experience & Skills Experience of housing management within a social housing environment Experience of leaseholder account management, service charges or housing income management Experience of debt recovery, housing arrears recovery or enforcement Experience working with vulnerable customers in financial hardship Experience delivering customer-focused services Awareness of housing legislation and landlord responsibilities Understanding of leaseholder obligations Experience working with other agencies Awareness of Information Governance and Data Protection principles Safeguarding awareness Strong numeracy, English and computer literacy skills Ability to explain policies and procedures clearly Strong communication and negotiation skills Ability to work under pressure and meet deadlines Qualifications Essential: Educated to GCSE level standard or equivalent, with minimum Grade C or equivalent in Maths and English. Desirable Housing-related qualification, such as NVQ Level 3 or above Working knowledge of welfare benefits Mediation or conflict management experience Experience using CX, NEC Housing or other housing management software Understanding of court protocol and court attendance Full driving licence and access to a vehicle for business use Additional Information The role is office based with hybrid working arrangements available. Candidates must be able to attend the office 2-3 days per week initially. Richmond, Harrogate or Selby office can be used as the base. Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ

Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield

A place to create moments that matter Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region Salary: £30,912 per annum Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: Be a visible, supportive presence in our client's schemes, building strong relationships with residents Work closely with lettings teams to ensure smooth move-ins and positive first impressions Encourage community engagement and help residents live independently for as long as possible Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care Collaborate with internal teams and external partners to deliver joined-up support Escalate and take cases to court as a last resort, ensuring all other options have been explored first Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes Proven ability to manage multiple tasks and meet performance targets independently and as part of a team Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders Knowledge of safeguarding practices within a housing context Regular business travel will be necessary to other sites and off-site meetings as required Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 26th June via Teams Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 3rd July at our Yorkshire office We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A Place to Build a Future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with: 28 days holiday plus bank holidays (pro rata for part time) An extra day to celebrate your birthday, plus the option to purchase more Access to an online GP Gym discounts A dedicated day to volunteer for a cause that matters to you And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. REF-

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London. What the Job Will be doing Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised Monitoring rent accounts and taking early intervention action to prevent arrears from escalating Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt Negotiating realistic repayment arrangements and monitoring ongoing compliance Preparing and progressing arrears cases for legal action where appropriate Managing garage rent accounts and associated arrears recovery activity Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions Conducting home visits and delivering a resident-focused service that promotes positive outcomes Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases Meeting income collection targets and contributing to service improvement initiatives Ensuring all activity complies with housing legislation, data protection requirements and organisational policies What You Will Need Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment Experience managing a caseload and achieving collection targets Strong negotiation skills and experience agreeing repayment arrangements with residents Knowledge of Universal Credit, Housing Benefit and financial inclusion principles Understanding of tenancy sustainment and social housing practices Experience conducting home visits and managing challenging conversations Knowledge of legal remedies available for debt recovery Excellent customer service and communication skills Ability to work independently and manage competing priorities effectively

Are you an experienced Income Manager with a strong understanding of Housing Benefit? Can you improve arrears performance while fixing the systems, processes and data issues sitting behind it? Do you enjoy getting into the detail, solving problems and leaving behind a more sustainable way of working? Robertson Bell are supporting a housing provider in the recruitment of an Interim Income Manager (Housing) on a fully remote basis. Reporting to the Finance Director, this role will provide additional leadership and capacity across income collection, arrears management, Housing Benefit challenges and income-related process improvement. Key responsibilities include: Reviewing arrears levels, aged debt and high-risk accounts to maximise income collection and reduce historic debt Supporting the response to Housing Benefit challenges across multiple local authorities, including developing consistent responses and improving internal processes Leading two Income Officers, assessing team capacity, capability and ways of working Reviewing income management systems, workflows, reporting, data quality and KPI tracking Supporting improvements around rent and service charge information, Direct Debit uptake, dashboards and standard operating procedures Working closely with senior leaders to implement quick wins while creating a sustainable reduction in arrears This is a hands-on interim assignment suited to someone who can balance BAU delivery with problem solving. The organisation has grown quickly in recent years and is now focused on improving governance, strengthening income collection and creating clearer, more consistent processes. You will inherit a function that needs structure, pace and practical solutions, with the opportunity to make a tangible difference quickly. To be considered, please meet these criteria: Proven experience in income collection, arrears management or Housing Benefit within a registered provider of social housing or local authority Strong understanding of Housing Benefit processes, challenges and income recovery Ability to improve processes, data quality, reporting and operational controls Experience managing or supporting income teams successfully while working remotely Confident working with senior stakeholders and producing clear, practical solutions Availability to start at short notice Applications are being reviewed immediately, so please submit your CV as soon as possible.

Tenancy Support Officer Location: Rugby, Warwickshire Salary: 22.5 to 24.7 Umbrella Contract: Full-Time, Permanent (Hybrid 1 day a week) Driving Licence Required: Yes Make a Difference in People's Lives We are looking for a dedicated and compassionate Tenancy Support Officer to join a Housing Services team based in Rugby. This rewarding role focuses on supporting tenants with complex needs to sustain their tenancies, achieve greater independence, and improve their quality of life. As a Tenancy Support Officer, you will work closely with tenants, colleagues, and partner agencies to develop and deliver tailored support plans that help individuals overcome barriers to successful independent living. About the Role You will provide intensive tenancy support to residents living in social housing who require additional assistance to maintain their tenancy. Working as part of a multi-agency network, you will coordinate support, advocate for tenants, and ensure they can access the services and resources they need. The role combines office-based work with regular visits to tenants in their homes and the wider community. Key Responsibilities of a Tenancy Support Officer Deliver a high-quality tenancy support service to customers with complex needs. Develop, implement, and review personalised support plans with tenants. Support customers with budgeting, money management, income maximisation, and benefit applications. Work closely with Housing Management, Revenues, Customer Advice and Support teams to provide a seamless service. Build strong relationships with external agencies including social services, healthcare professionals, voluntary organisations, and support providers. Help tenants access grants, benefits, and local support services. Monitor progress against support plans and maintain accurate records. Assist in resolving tenancy-related issues, including rent arrears and other debts. Provide day-to-day guidance and support to the Tenancy Support Assistant. Contribute to service improvement initiatives and performance targets. About You Looking for someone who: Has worked as a Tenancy Support Officer previously or transferbale skills in supporting vulnerable individuals, or people with complex needs. Understands housing-related support, tenancy sustainment, safeguarding principles, and multi-agency working. Has knowledge of welfare benefits, income maximisation, and debt management. Can build positive relationships with customers and partner organisations. Possesses excellent communication, organisational, and problem-solving skills. Is able to work independently while contributing effectively as part of a team. Has strong record-keeping and case management skills. Is committed to equality, diversity, and delivering excellent customer service. Holds a full current UK driving licence. If you feel you meet the above criteria for a Tenancy Support Officer please apply within.

Tenancy Support Officer Location: Rugby Pay Rate: 17.18 per hour PAYE Contract: Temporary (3 Months) We are recruiting for an experienced Tenancy Support Officer to provide intensive support to tenants with complex needs, helping them sustain their tenancies and live independently. Key Responsibilities Deliver tailored tenancy support and develop individual support plans. Support tenants with budgeting, debt management, income maximisation, and welfare benefits. Work closely with Housing Officers, Revenues Teams, and external agencies. Signpost customers to local services and support networks. Maintain accurate records and case notes. Assist in resolving tenancy issues, including rent arrears and tenancy breaches. Support vulnerable tenants to achieve positive outcomes and maintain stable housing. Requirements Minimum 2 years' experience in a customer-focused or housing-related role. Knowledge of welfare benefits, housing support services, and tenancy sustainment. Strong communication, report writing, and organisational skills. Ability to manage a varied caseload and work independently. Experience dealing with vulnerable customers and complex needs. Good IT skills and attention to detail. Full UK driving licence. This is an excellent opportunity for a housing professional who is passionate about helping people maintain their homes and improve their quality of life.

Location: 100% onsite, Burnley, you'll work across 2 schemes Salary: £30,912 per annum Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: Be a visible, supportive presence in our client's schemes, building strong relationships with residents Work closely with lettings teams to ensure smooth move-ins and positive first impressions Encourage community engagement and help residents live independently for as long as possible Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care Collaborate with internal teams and external partners to deliver joined-up support Escalate and take cases to court as a last resort, ensuring all other options have been explored first Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes Proven ability to manage multiple tasks and meet performance targets independently and as part of a team Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders Knowledge of safeguarding practices within a housing context Regular business travel will be necessary to other sites and off-site meetings as required Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 30th June via Teams Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 7th July at our Burnley office We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A Place to Build a Future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with: 28 days holiday plus bank holidays (pro rata for part time) An extra day to celebrate your birthday, plus the option to purchase more Access to an online GP Gym discounts A dedicated day to volunteer for a cause that matters to you And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.