37 jobs found

Chief Technology Officer (CTO) Location: North East England (Hybrid) Salary: Competitive + Executive Benefits Package The Opportunity We are seeking an experienced and commercially minded Chief Technology Officer (CTO) to lead the technical strategy, innovation and service development of a growing technology business. This is a hands-on leadership role requiring a blend of technical expertise, strategic thinking and commercial awareness. You will play a key role in shaping the future direction of the business, ensuring technology remains at the heart of service delivery, customer success and business growth. You will be responsible for driving technical excellence, developing high-performing teams and identifying opportunities to leverage emerging technologies to create value for customers. Key Responsibilities: Technology Strategy & Leadership Define and execute the organisation's technology strategy and roadmap Ensure technology services align with business objectives and customer requirements Identify emerging technologies and opportunities for innovation Drive continuous improvement across technical operations, service delivery and customer outcomes Act as the senior technical authority within the business Service & Solution Development: Oversee the development and evolution of managed services, cloud, cyber security and modern workplace offerings Ensure technical solutions remain competitive, scalable and commercially viable Work closely with sales and customer success teams to support solution design and customer engagement Contribute to the development of new service offerings, including AI and automation capabilities Support strategic customer engagements and technical escalations where required Leadership & Team Development Lead, mentor and develop technical teams across infrastructure, cloud, security and professional services Foster a culture of accountability, innovation and continuous learning Support succession planning and talent development initiatives Ensure teams possess the skills and capabilities required to support future growth Customer & Commercial Engagement Build trusted relationships with customers, partners and vendors Support business development activities through technical leadership and solution expertise Participate in customer strategy discussions, workshops and presentations Ensure technical decisions support both customer outcomes and commercial objectives Governance & Operational Excellence Maintain oversight of technical standards, security frameworks and best practices Ensure compliance with relevant regulatory and industry requirements Manage technology risk and support business continuity initiatives Drive operational efficiency through automation, standardisation and process improvement Skills & Experience (Essential): Proven leadership experience within an MSP, technology services or consultancy environment Strong technical background across cloud, infrastructure, cyber security and modern workplace technologies Experience developing and executing technology strategies Demonstrable success leading technical teams and driving organisational growth Strong stakeholder management and communication skills Commercial awareness with the ability to align technology investments to business outcomes Experience supporting customer-facing technical engagements Desirable Experience within a Microsoft-focused technology environment Knowledge of Azure, Microsoft 365, Modern Workplace and AI technologies Experience developing managed service offerings Exposure to mergers, acquisitions or business transformation programmes Relevant technical or leadership certifications What Success Looks Like Success in this role goes beyond maintaining technology. You will help shape the future direction of the business, ensuring customers continue to receive innovative, secure and high-quality technology services whilst supporting the organisation's growth ambitions. You will be responsible for building a technology function that is scalable, commercially aligned and recognised as a trusted advisor to customers. Personal Attributes Strategic thinker with a strong commercial mindset Natural leader who inspires confidence and trust Passionate about technology and innovation Customer-focused and solutions-oriented Comfortable operating at both strategic and operational levels Driven by continuous improvement and business growth Why Join? This is an opportunity to play a pivotal role within an ambitious technology business at an exciting stage of growth. You'll have the autonomy to influence strategy, shape technical direction, develop high-performing teams and help define the future of the organisation's technology offering.

Are you a senior compliance leader who can combine regulatory expertise with commercial insight? Do you thrive on influencing business strategy, engaging with regulators, and leading high-performing teams? If so, we'd love to hear from you. As Head of Compliance Advisory, you will play a pivotal role in shaping the regulatory framework across our UK regulated businesses. Reporting directly to the Group Chief Compliance Officer, you will provide trusted advice to senior stakeholders on FCA and PRA requirements, helping the business navigate complex regulatory challenges while delivering positive customer outcomes. This is a highly visible leadership role where you'll oversee the Compliance Advisory function, lead engagement with regulators, drive horizon scanning activities, and ensure robust governance, policies, and controls remain effective and proportionate. You'll work closely with business leaders on strategic change initiatives, provide expert guidance on SMCR and regulatory developments, and represent the organisation with confidence both internally and externally. This role would suit someone with experience as Director of Compliance Advisory, Head of Regulatory Compliance, Senior Compliance Manager (FCA/PRA), Head of Compliance & Regulatory Affairs or Head of Compliance (Insurance & Financial Services) Role: Head of Compliance Advisory Location: Remote 100% work from home Salary: up to £95k base + Bonus and great benefits We're looking for an experienced compliance professional with deep knowledge of FCA and PRA regulation, strong understanding of SMCR, proven leadership capability, and the ability to translate complex regulation into pragmatic business solutions. You'll be an exceptional communicator, relationship builder, and trusted advisor who can influence at executive level while developing and inspiring your team. This is an outstanding opportunity to join a growing, purpose-led Insurance organisation where compliance is viewed as a strategic partner to the business, with the opportunity to make a significant impact at both operational and executive levels. CLICK APPLY and send through a copy of your CV.

The Pre-sales Director is a senior leadership role responsible for the development, governance, and ongoing evolution of the organisation's service and technology portfolio. Reporting to the Chief Operating Officer, the role ensures that the organisation's portfolio of services and solutions is clearly defined, aligned with strategic priorities, and effectively positioned to support sales engagement and end-to-end operational delivery. The Pre-sales Director provides leadership across both Portfolio Management and Pre-Sales functions, ensuring customer requirements are translated into robust, commercially viable solutions and that services are developed with clear operational frameworks. The role works cross-functionally with Strategy, Marketing, Sales, and Service Delivery leadership to ensure the portfolio remains aligned with customer needs, operational capability, and market demand. Main Duties and Responsibilities Provide strategic leadership for the development and management of the organisation's portfolio of services and solutions, ensuring corporate strategy is translated into clearly defined, commercially viable offerings that can be positioned in the market and delivered by operational teams. Oversee the life cycle management of portfolio offerings from concept and development through commercialisation, adoption, optimisation, and retirement. Lead and develop the organisation's Pre-Sales capability, including Solution Architects, Pre-Sales Consultants, and Pre-Sales Operations, ensuring a consultative, client-focused approach that supports sales engagement and solution development throughout the customer life cycle. Establish governance frameworks and best practices for solution design, ensuring proposals are robust, commercially sound, and aligned with operational delivery capability. Ensure consistent pre-sales engagement across the sales life cycle, including discovery, solution design, demonstrations, proof-of-concept activities, and responses to bids and proposals. Work closely with Sales leadership to support effective go-to-market execution and ensure strong collaboration between Sales and Pre-Sales teams throughout the opportunity life cycle. Provide leadership and oversight for proposal development and technical responses to bids, ensuring high-quality and consistent submissions. Ensure services and solutions are developed with appropriate operational frameworks, documentation, and implementation guidance to enable consistent delivery by operational teams. Work closely with Service Delivery leadership to ensure service readiness, operational capability, and life cycle considerations are incorporated into portfolio development. Support the Sales organisation by ensuring the portfolio is clearly defined, appropriately packaged, and supported with relevant solution frameworks, documentation, and collateral. Work with senior stakeholders and Subject Matter Experts to ensure portfolio development reflects technology direction, innovation, and organisational priorities. Maintain oversight of the technology and supplier ecosystem that underpins the portfolio, ensuring alignment with organisational strategy and service capability. Act as a key stakeholder in the processes and systems that support the life cycle from opportunity through to service delivery and revenue realisation. Monitor portfolio performance, service adoption, and market relevance, identifying opportunities for improvement and evolution. Work with supplier management functions to ensure vendors supporting the portfolio deliver value and align with strategic objectives. Essential Skills and Qualifications Significant experience in portfolio management and pre-sales, solution architecture, or related leadership roles. Proven leadership experience managing multidisciplinary teams across portfolio management, pre-sales, and/or solution architecture functions. Strong understanding of Contact Centre, Network Services, Customer Experience, and related enterprise technology solutions. Experience translating organisational strategy into clearly defined services, solutions, and go-to-market propositions. Strong commercial and strategic thinking, with the ability to balance customer requirements, market opportunities, and operational delivery capabilities. Strong understanding of consultative pre-sales methodologies, including discovery, solution design, and bid/proposal development. Experience defining and managing service portfolios, including life cycle management, service definition, and portfolio evolution. Ability to work effectively with Marketing, Sales, Commercial, and Service Delivery leadership to support successful sales engagement and service delivery. Excellent stakeholder management, communication, and influencing skills, with the ability to operate effectively at senior leadership level. Understanding of industry frameworks and standards, including IT service management, information security, cyber security, and compliance frameworks. Experience within managed services, systems integration, customer experience technology, or similar technology-enabled service environments is desirable. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Job Title: Interim Commercial Lawyer Location: Oak Meadow, Leicester Duration: 2-3 months Mode: Hybrid (3-4 Days/Week) ROLE SUMMARY Reporting into the Chief Legal Officer, the successful candidate is expected to coordinate and help ensure the Legal function delivers 'best in class' service to the Group, with specific responsibility for day-to-day commercial legal support across the various functions within the Group and will play a key role in supporting contract drafting, negotiation, contract management, and wider commercial advisory work across the group, thereby ensuring that the Group remains legally compliant and that commercial and regulatory risk is mitigated effectively. SKILLS & ABILITIES Develop and maintain close working relationships across the business and take time to understand strategy and commercial goals Provide commercial legal support to businesses in the Group, including advice on tender proposals; contract drafting, review and negotiation; dealing with ad-hoc customer/supplier complaints General commercial legal advice. Providing advice on existing and proposed commercial arrangements Drafting commercial contracts and other commercial documents. Manage external advisors on discreet matters Support with the monitoring and communication of legal updates/training across the Group and advocate best practice Proactively drive continuous improvement in the wider legal team including the use of technology and other solutions to drive process improvements and manage risk. Commercial dispute resolution where necessary (pre-litigation). Ability to help raise the profile and influence of the legal function across the group. QUALIFICATIONS, EXPERIENCE, TECHNICAL SKILLS/KNOWLEDGE UK qualified solicitor with between 6 to 8 year's post qualification experience. Experience in a non-contentious commercial role. In-house exposure would be an advantage. This is a demanding role and will require somebody with substantial in-house experience to help navigate challenges.

TITLE: Administrator CONTRACT TYPE: Open ended, part time 16 hours per week, flexible hours negotiable REMUNERATION: £14.95 per hour, five weeks holiday (pro rata) ORGANISATION: LimbPower JOB BASED AT: Home based/ Surrey/ Kent (may include some travel) REPORTS TO: Chief Executive Officer POSITION OVERVIEW To provide assistance to the CEO, Sports Development Officer and the LimbPower board. MAIN TASKS & RESPONSIBILITIES To provide day-to-day administrative support for LimbPower To assist the CEO in all matters related to the management of the office functions To support the CEO and ensure the efficient running of the charity To appropriately collate and compile reports for board and committee meetings To assist with the preparation and circulation of papers for Board meetings To attend Board meetings and take well documented minutes to act as records To assist with logistics for meetings (booking facilities, accommodation, lunches etc.) To provide fundraising even administration support both in office and at events To collate the LimbPower Newsletter ADDITIONAL RESPONSIBILITIES Disclosure and Barring Services administration Other duties as required, to ensure the smooth running of the business WORKING RELATIONSHIPS To develop and maintain strong and effective relationships all key organisations, partners and individuals ensuring continuing support for LimbPower, particularly: LimbPower board Sport England and commercial partners Health partners Disabled people EFDS and all NDSOs NB. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity you will be required to work and with consultation can be amended in the light of the changing needs of the organisation. PERSON SPECIFICATION (ADMINISTRATOR) RELEVANT SKILLS Essential Good communication skills: written, verbal, and electronic forms Able to control a variety of tasks Event and time management Membership management Strong interpersonal skills Proficient in Microsoft Excel and Microsoft Word Confident using CRM Systems Flexible KNOWLEDGE AND EXPERIENCE Essential Administration and/or assistant experience Taking meeting minutes Social media Marketing experience Desirable Good working knowledge of sports Disability awareness EDUCATION/QUALIFICATION SKILLS Essential GCSE Grade C (or equivalent) in both English and Mathematics Computer literate, including Office products, Windows, and Databases Good written and oral presentation skills PERSONAL ATTRIBUTES Essential Is able to work independently and as part of a team Customer focused Positive approach to work Respectful Protects confidential information Adheres to the company s policies and demonstrates loyalty to the company Takes responsibility for decisions Applications will be reviewed on a rolling basis. To apply for this role please email with a CV and cover note demonstrating how you are suitable for this role.

Chief Technology Officer Location : Hybrid/Office based in London EC4R Salary : £170,000+ and 20% performance-related bonus + Excellent Benefits! Contract Type : Full Time, Permanent What We Can Offer You : 30 Days Annual Leave, 20% share package, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You We are seeking a bold, visionary, and hands-on Chief Technology Officer to lead Wilmington Plc s technology strategy at a defining moment in our journey. Wilmington is undergoing a significant evolution, repositioning itself as a RegTech Business Services platform. Technology is no longer a support function, it is the engine that will drive our growth, differentiation, and long-term success. This role exists because we are serious about transformation. As CTO, you will play a central role in shaping how Wilmington looks, operates, and competes in the future. You will unite platforms, people, data, and products into a coherent, scalable, and future-ready technology ecosystem that enables innovation at pace. This is a rare opportunity to leave a lasting legacy: architecting a modern technology landscape, embedding AI at scale, and leading change across an acquisitive, ambitious business. Please note : To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Reporting directly to the CEO, the CTO is accountable for defining and delivering Wilmington s technology vision, ensuring it underpins our strategic ambitions and accelerates transformation across the group. You will operate as a trusted executive leader, shaping corporate strategy, guiding investment decisions, and ensuring technology enables innovation, scalability, and sustainable growth. This role blends strategic leadership with hands-on influence, setting direction while ensuring delivery excellence. You will be responsible for: Leading the delivery of a modern, composable architecture across proprietary platforms, cloud infrastructure (AWS, Azure, GCP), CI/CD pipelines, and core business systems such as Salesforce Ensuring technology scalability and integration capability to support ongoing acquisitions and rapid business growth Building, inspiring, and leading a high-performing, future-focused technology function spanning Engineering, Architecture, Data, and Systems Embedding a culture of technical excellence, learning, accountability, and continuous improvement Championing Agile and product-led delivery models that drive measurable business outcomes Defining and executing an ambitious AI strategy, unlocking value from LLMs and emerging technologies while ensuring governance, ethics, and IP protection Designing and overseeing an internal AI operations platform that integrates enterprise systems, automation workflows, and data assets Establishing robust AI governance frameworks aligned with regulatory expectations and industry best practice Driving AI-assisted development approaches to significantly enhance productivity, quality, and speed-to-market Managing strategic technology partnerships and vendors to maximise value, innovation, and performance Setting enterprise-wide technical standards to ensure consistency, resilience, and long-term sustainability Improving operational efficiency, availability, and performance across infrastructure and services Supporting strategic planning, financial oversight, and investment business cases at executive level Leading technology input into product and platform roadmaps aligned to business-unit priorities Acting as a visible, credible technology leader both internally and externally, representing Wilmington s vision and capability What s the Best Thing About This Role You will define and deliver the technology vision for a business in the midst of meaningful, purposeful transformation. With strong board-level sponsorship and a broad mandate for change, this role offers genuine freedom to innovate. You will shape how Wilmington competes in an increasingly AI-driven and regulated world building platforms, products, and capabilities that truly differentiate us and create long-term value. What s the Most Challenging Thing About This Role The challenge lies in balancing ambition with pragmatism. You will need to unlock innovation and transformation while maximising the value of existing platforms, teams, and investments. At the same time, you will be navigating rapid technological change (particularly in AI) while maintaining stability, governance, and trust across a complex and regulated environment. What We re Looking For To be successful in this role, you must have / be: Deep expertise in cloud architecture (AWS, Azure, or GCP), including large-scale, resilient system design and frameworks such as Well-Architected, with the ability to clearly communicate complex concepts to non-technical stakeholders Strong experience in Enterprise Architecture, solution design, and delivering complex technology transformations at scale Proven capability in modern engineering practices, including containerisation, CI/CD pipelines, Agile delivery, and code quality tooling Strong understanding of data platforms, visualisation, and product management principles, translating market and technology trends into compelling roadmaps Experience with CRM platforms (Salesforce and/or Dynamics 365), e-learning platforms, and data-led or information services environments Demonstrable success leading M&A technology integration, from due diligence through to post-acquisition execution Strong research orientation with a passion for identifying, assessing, and embedding emerging technologies Extensive experience (10+ years) in senior technology leadership roles within digitally enabled, platform-driven, or media-led environments Hands-on experience with AI and LLM platforms (e.g. Claude, GPT), including an understanding of capabilities, trade-offs, and enterprise adoption Working knowledge of Model Context Protocol (MCP) and agentic AI architectures, with experience integrating AI securely and at scale Practical experience in enterprise AI governance, prompt engineering, and deployment approaches (including RAG, fine-tuning considerations, and risk mitigation) Experience leveraging AI-assisted development tools (e.g. GitHub Copilot, Claude Code) to materially improve engineering productivity and delivery outcomes We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Wilmington plc is a dynamic and expanding group of companies with a shared purpose turning knowledge into advantage. We provide trusted information, training, and insight to professional markets across Risk & Compliance, Finance, Legal, and Insight sectors. Our businesses empower organisations and professionals to perform better by providing high-quality, relevant, and reliable knowledge. We collaborate across the group, share success, and focus relentlessly on delivering value to our customers. Join us and do Work That Means Something At Wilmington plc, we help global customers do the right business in the right way providing the data, insights, and education they need to navigate an increasingly complex GRC landscape. When you join us, you won t just shape a company s technology future you ll make a meaningful impact for our customers. We offer flexible hybrid working, strong development opportunities, and an environment where leadership, innovation, and purpose go hand in hand. Whether you re seeking your next defining role or ready to lead change at scale, this is work with meaning. Join us and make a real difference. Click on APPLY today!

Accounts Assistant to the Chief Operating Officer (COO) Salary: Up to £30,000 per annum Location: Office-based (Monday to Friday, 9:00am 5:00pm) About the Role My client is looking for a highly organised and detail-oriented Accounts Assistant to provide financial and administrative support directly to the Chief Operating Officer (COO). This is an excellent opportunity for someone with accounts and administration experience who enjoys working in a fast-paced environment and takes pride in maintaining accuracy across financial processes. The successful candidate will play a key role in supporting day-to-day business operations through invoicing, order processing, pricing maintenance, reporting, and administrative support. Key Responsibilities Invoicing and Financial Administration Prepare, update, and maintain customer and supplier invoices. Ensure all billing information is accurate and processed in accordance with company procedures. Assist with maintaining accurate financial records and documentation. Proforma Management Follow up on outstanding proforma invoices with customers, suppliers, and internal teams. Ensure timely payment, confirmation, and progression of orders. Pricing Administration Update and maintain sales pricing within company systems. Ensure pricing information remains accurate and up to date. Support the communication of pricing changes where required. Order Processing and Review Review customer and supplier orders for accuracy. Verify pricing, quantities, and supporting documentation before processing. Identify and resolve discrepancies promptly. Reporting and Analysis Assist in producing regular financial and operational reports for the COO. Compile data relating to sales, invoicing, pricing updates, and order status. Support business decision-making through accurate reporting. Reconciliations and Record Keeping Assist with account reconciliations and transaction reviews. Identify discrepancies and support their resolution. Maintain organised and accurate records. Executive Support Provide administrative support to the COO on a range of finance and operational activities. Assist with ad hoc projects and ensure deadlines are met. Handle confidential information with professionalism and discretion. Skills & Experience The ideal candidate will have: 2 3 years' experience in an accounts, finance, or administrative support role. Experience with invoicing, order processing, and financial administration. Good working knowledge of Sage 200. Strong attention to detail and a high level of accuracy. Confidence using spreadsheets and business/accounting systems. Excellent organisational and time management skills. Strong communication skills, particularly when following up on outstanding documents or payments. The ability to prioritise workload and manage multiple tasks effectively. A professional, reliable, and proactive approach.

£130,000 to £150,000 plus Benefits & Equity Potential East Anglia (Hybrid - 3 days minimum office-based) ABPM is retained by this PE-backed FMCG group, who are market leaders in a number of key categories. In the appointment of a proven and commercial CFO who has a track record of demonstrable business partnering across the C suite. You will be keen to be CFO in a leadership team of a business that is on the growth agenda whilst continuing to delight its customers, employees and shareholders. We seek those of you who have successfully operated in a finance leadership role in a PE-owned group and are in possession of good business analysis and communication skills, as the business looks to its future with this key appointment. Key responsibilities cover the following: Responsible for the development and achievement of plans to deliver increased business value. Manage the budgeting and customer costing plans. Manage decision making process around capital investment. Financial and risk management. Financial reporting. Treasury and IT management. Mergers and acquisitions Investor relations and stakeholder management Executive leadership. Leading the finance & IT team, you need to work accurately at pace, understanding the priorities of the business, the CEO and the leadership team. Occasionally, you will find yourself under pressure to ensure smooth day-to-day operations whilst you support the business growth agenda, retaining prudent financial management and cost focus. You must have due regard for risk management and see the bigger picture, i.e. be able to accept the changes that occur within a fast-moving industry We are seeking applications from qualified accountants with relevant knowledge and experience with at least 5 years of senior finance management in a leveraged multi-site environment. Experience in the fresh produce and food industry is preferred, and knowledgeable of how the major retailers interact with suppliers. The traits and characteristics will be of those who are open-minded and creative, possessing strong interpersonal skills with the ability to communicate across a broad range of individuals, both internal and external to the group. If this sounds of interest, please contact ABPM for more details by phone, emailing your CV with a supporting cover letter quoting our job reference EX940192 or applying online. All contact details can be found via our website.

National Savings and Investment, Chief Executive Officer National Savings and Investments (NS&I) is both a government department and an Executive Agency of the Chancellor of the Exchequer, and its origins can be traced back more than 164 years to 1861. When customers invest in NS&I products, they are lending to the Government. In return the Government offers 100% security on all deposits and pays interest or prizes for Premium Bonds. This means that NS&I is backed by HM Treasury, keeping its 24 million customers' savings safe. This is the opportunity to lead an organisation trusted by millions of savers and offers the rare chance to deliver tangible national impact while driving innovation, digital transformation and outstanding customer outcomes. The role sits at the intersection of public service and commercial discipline, providing the challenge of stewarding a highly trusted brand, modernising complex operations, and shaping the future of secure savings for customers across the UK. The Role The Chief Executive is also the Director of Savings, and Principal Accounting Officer to NS&I. As such they are fully accountable and responsible to Treasury Ministers and to Parliament for all aspects of the NS&I business. This will be an autonomous CEO role reporting, to both the NS&I Board and HM Treasury, with end-to-end accountability for transformation and performance of the organisation. Whilst NS&I is successfully meeting its targets for savings and funding for the Government, and service levels to most customers, it is undergoing a major transformation programme and has experienced significant operational failings recently. Both these issues are operationally complex and must be resolved alongside continuing operations to build confidence and credibility with its stakeholders and customers alike. It is therefore crucial that a highly capable, credible CEO is appointed to lead the organisation through these challenges and re-establish NS&Is reputation and standing as trusted, efficient and effective national institution. The successful candidate will: Lead the creation and implementation of NS&I's business strategy to deliver cost-effective financing to HM Treasury. Balance the interests of customers, the taxpayer, wider government objectives, and the broader financial services sector in the context of NS&I's activities. Provide direction and leadership to the executive team, setting clear short- and long-term objectives and maximising the skills within the team. Effectively manage and incentivise NS&I's operational partners at a senior level to deliver the agreed business plans efficiently and in line with NS&I's values. The successful candidate will bring: Experience of operating at Senior Executive or equivalent, with a strong track record of strategic leadership and operational delivery experience. Experience of delivering a major change/transformation programme within consumer facing industries, at scale, with a track record of managing elevated risk profiles and leading commercial negotiations at a senior level. A track record of promoting a positive personal and organisational profile in external communications. This should include experience of managing consumer-facing operations, including resolving operational issues, reputation management and recovery. Ability to manage financial budgets and clear demonstration of effective resource management Experience within the consumer financial services environment or similar including within retail savings institutions, regulators, trade associations, and other relevant stakeholders would also be desirable. Other desirable criteria are shown in the Candidate Brief. NS&I is committed to achieving greater diversity across all levels of the organisation. Given this, they particularly welcome applications from women, disabled, and minority ethnic candidates, as under-represented groups. The closing date for this role is Sunday 28 June 2026 at 23:55.

The role and responsibilities This role is ideal for someone who: Is passionate about delivering change Has strong communication skills and attention to detail. Enjoys working in a supportive and engaging team. Can adapt and use the BA toolbox to fit the situation Delivers exceptional stakeholder engagement Has a curious, user centric, data-driven mindset Is comfortable in constructively challenging assumptions Has a strong "can-do" mindset Demonstrates ownership, accountability and a focus on delivering outcomes The role criteria Our Planning, Partnering and Corporate Reporting team plays a critical role in shaping and supporting a resilient, confident and collaborative organisation. We value constructive challenge, inclusivity and continuous improvement, and are looking for a talented Business Analyst to join us. This is an exciting role for an experienced Business Analyst with a good user centric and data focus to support the delivery of our servicesacross several ongoing initiatives, such as digital services and/or CRM - Supervision and Case Management supporting the outcomes of regulation. You will help position data as a key organisational asset, enabling better insight, decision-making, risk assessment, supervision and regulatory impact. You will bring proven experience delivering high-quality analysis across the full delivery lifecycle, using a broad range of Business Analysis techniques to identify improvements and deliver artefacts. You will be confident engaging with users and stakeholders to uncover needs, pain points and desired outcomes, and able to build strong relationships across business and technical teams. With a good understanding of digital services, D365 CRM - Supervision and Case Management such as development of D365 workflows, digital forms and working in multidisciplinary teams to implement and deliver customer centric, data-driven services, which include our internal teams. You will be skilled at facilitating workshops and translating findings into clear requirements and acceptance criteria, as well as using process mapping (As-Is/To-Be) to drive service and data improvements. Comfortable working in agile, working alongside Delivery Managers, Product Owners, Service Owners, Development and Testing teams in multidisciplinary environments to deliver impactful outcomes. You will produce high-quality outputs aligned to strategic objectives and confidently review technical documentation. You will bring a proactive and adaptable approach, with a "can-do" mindset, you will take ownership and accountability for delivery for your work, effectively prioritising, managing competing demands and using initiative to meet deadlines and deliver value. You will be a problem-solver, applying critical thinking and structured approaches to complex challenges, with a high level of attention to detail. You will also be confident in constructively challenging stakeholders and suppliers to ensure solutions align with user needs, business outcomes and business strategy. Experience of working in supervisory, case management, regulatory, public sector or complex organisational environments would be advantageous, but is not essential. You will: Apply structured approaches to identify, investigate, analyse and communicate complex business and data problems and opportunities, ensuring alignment to strategic outcomes. Lead and contribute to high-quality business analysis, ensuring requirements are clearly defined, traceable and aligned to strategic outcomes Conduct options analysis, feasibility assessments and operational impact evaluations, quantifying potential benefits and contributing to robust change cases. Contribute to change initiatives across delivery lifecycles-from discovery and design through to implementation and benefits realisation Support and help ensure that proposed solutions meet business and user needs, align to data strategy and adhere to governance and best practice Work independently to plan & deliver high-quality analysis outputs aligned to initiative goals and delivery milestones Lead business engagement & collaboration, build and maintain strong stakeholder relationships, act as a key point of contact and actively share knowledge across teams Champion a user centric, service data-led culture, promoting effective use, governance and continuous improvement of processes and services across the organisation Develop the business analysis community by sharing best practice, supporting capability growth and mentoring each other The team The Analysis & Design team leads the identification and delivery of business change aligned to our defined market outcomes through Corporate Strategy and Planning-ensuring solutions are well-designed, scalable and sustainable, and that measurable business value is realised as early as possible. We are positioned under the Chief Operating Officer Group which enables the analysts to be independent and impartial to their work, whilst being strong partners across the business teams. TPR offers: Genuine opportunities for learning and development. A values-led, inclusive environment. Hybrid working and flexible shift patterns. A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women's). Reward and benefits We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime. We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 28.97%. Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme. Find out what benefits a Civil Service Pension provides. Our culture TPR strives to be a high-performing organisation, and we prioritise our people's growth and well-being. We offer various learning, secondment and development opportunities, support flexible working, and foster a diverse and inclusive environment. Equality, diversity and inclusion is very important to us and we strive to make sure everyone has an equal opportunity to succeed. Our modern Brighton offices are in Telecom House overlooking Preston Park, they are over two floors of a shared building facility and when designed in 2023 we followed the government's workplace design guide to ensure accessibility by design was achieved for our section. We're proud to have a range of networks and opportunities to bring people together with supportive and safe spaces to connect with one another. About The Pensions Regulator With a career at TPR, you'll be joining an organisation with real purpose and who are proud of their diverse range of skills and experience that positively impact on millions of people. Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. Our Corporate Strategy outlines a bold and challenging vision of how pensions regulation should continue to evolve to keep pace with a change in the scale and nature of the pensions landscape. We believe diversity and inclusion are vital to good decision-making for positive saver outcomes. We're committed to creating a supportive, inclusive, and dynamic work environment where everyone can thrive; understanding the link between the work we do and its positive impact on society. Find out more about us. Applications To avoid disappointment, we would invite you to submit your application as soon as possible, as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can continue to provide a positive candidate experience, with each application being reviewed and considered. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Current TPR employees who want to apply for this vacancy should first contact their line manager to discuss their application. We welcome applications on a part time and job share basis. Please note that TPR is unable to offer visa sponsorship. All applicants must already hold Right to Work in the UK for the duration of their employment. For more information on Right to Work, please visit Prove your right to work to an employer: Overview - GOV.UK. Selection and interview If you are shortlisted for interview, we'll be in contact with you shortly after the closing date. We aim to respond to every application however due to the large volume of applications this is not always possible. If you have not heard from us within 21 days of submitting your application, please assume you have been unsuccessful on this occasion. As a Disability Confident Employer, we're committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria will be an offered an interview. Please note that if we receive a high volume of Disability Confident applicants, we reserve the right to offer an interview to those who best meet the essential criteria. Diversity and inclusion TPR is committed to promoting diversity, inclusion and equality in the workplace . click apply for full job details

Lower Marsh Market Manager Job Description and Person Specification Term: Permanent Salary: £40,000 - £50,000, dependent on level of experience Schedule: Full time, although part time options will be considered Hours: 8am - 4.30pm - some flexible working and evening/weekend shifts may be required Reports to: WeAreWaterloo BID's Chief Executive Lower Marsh Market Ltd is seeking a Market Manager to oversee the strategic and operational management of Lower Marsh Market, a thriving market and now iconic central London destination. Company Description Lower Marsh Market (LMM) is a vibrant and historic street market in London's Waterloo, SE1, operated by Lower Marsh Market Ltd with managerial oversight from WeAreWaterloo, the Business Improvement District (BID) for the neighbourhood. The Market operates Monday - Friday from 11am - 3pm, when a road closure is in place. There are approximately 15-30 traders on any given day on the market; an array of hot food traders selling a diverse range of cuisines, plus a handful of craft traders. There is an exciting opportunity to launch a new Saturday market at Lower Marsh. Lower Marsh Market Ltd has its own Board and budget and invests any operating profit back into the market and its surroundings. WeAreWaterloo BID is governed and funded by the local business community, which includes a wide range of hospitality, cultural, SME and charitable institutions. Powered by a team of passionate individuals, WeAreWaterloo works to improve Waterloo as a place to work, visit and live by rolling out diverse and creative programmes that enhance and protect the environment, celebrate and promote its unique character, and connect those within it. Lower Marsh is a key part of WeAreWaterloo's Placemaking Strategy. Job Description Strategic Development Work with the WeAreWaterloo CEO, team and LMM Board to develop the strategic direction of the Market to generate footfall, spend, reach new audiences and positively impact the street. Work in partnership with the WeAreWaterloo CEO to develop and deliver an annual business plan for the market. Prepare for and lead quarterly LMM Board Meetings, with support from the WeAreWaterloo CEO. Stay abreast of the broader market scene to ensure adherence to best practice and the generation of new ideas. Represent LMM through trade group memberships, i.e NABMA, and explore relevant partnerships. Build a network of relationships with key stakeholders in the area, including relevant officers at Lambeth Council and Lower Marsh businesses. Staff Management The Lower Marsh Market Manager is supported by a Market Operations team who look after the day to day running of the market. Currently the structure sees one Market Operations Supervisor in place, supported by two further operational staff on site. A part time Admin Assistant supports the Lower Marsh Market Manager in the office, both visiting the market often to oversee operations. The LMM Manager will be required to: Oversee line management of the Market Operations Team and Admin Assistant, which includes: General day to day management of contracted and casual/bank staff members Delivery of staff appraisals and training Keeping track of staff hours and annual leave for payroll purposes Creating staff schedules with the Market Supervisor Overseeing the implementation of a daily task schedule which covers activities related to set up, break down and down-time Operations Devise new ways to improve the customer experience at LMM. Work with WeAreWaterloo's Head of Public Realm on the physical environment, working together to improve the look and feel of the street. Prepare for a monthly finance meeting, which is run in conjunction with LMM's bookkeeper, to provide an accurate picture of the forthcoming month's trader bookings. Work with LMM's accountant and WeAreWaterloo's CEO to review management accounts and annual budgets. A robust in-house system (via ) is used to record, communicate and store all trader documents. The Market Manager is responsible for managing this system on a day-to-day basis, with support from the LMM Administrative Assistant. Training will be provided. It is the Market Supervisor's role to set up, break down and store market equipment daily. It is the Market Manager's responsibility to support the team to ensure efficient and safe systems are in place to achieve this, and to make sure that all equipment is well maintained by the team - to meet safety and aesthetic standards. The Lower Marsh Market Manager and Admin Assistant are office based. The Market Operations team operates from a designated storage area. The LMM Manager must support the Supervisor to ensure this space is kept clean, safe and well maintained at all times. Support the Operations team to solve any issues/upkeep associated with the street's infrastructure, including electricity boxes/access points. Work with Lambeth Council to adhere to conditions with the Licence Agreement, meeting with the Licensing team regularly. Work with the LMM team to deliver periodic trader inspections/spot checks to ensure traders remain in compliance with their Terms & Conditions and compliance paperwork. Update and review Trader Agreements to ensure they continue to be fit for purpose. Trader Management Develop a recruitment plan to attract new traders, and oversee all tastings for prospective new traders. Work with the LMM Admin Assistant to track trader attendance, trader payments, requests, pitch plans, and compliance documents via . Liaise with traders to create daily market layouts and ensure proper and timely payments are made. Respond to trader enquiries, with support from the Admin Assistant. Ensure that all submitted compliance documentation meets required standards. Work with the Admin Assistant to streamline the trader recruitment process. Liaise directly with Lambeth Council to address any issues with applications and paperwork from prospective traders. Events and promotion Concept and deliver events to support footfall to Lower Marsh Market, working with the WeAreWaterloo team and often in collaboration with businesses on the street. Work with WeAreWaterloo's marketing team to support and coordinate all events on the street. Work with the WeAreWaterloo marketing team who manage social media channels and content ideas. Oversee the LMM website which is managed by the LMM Administrative Assistant. Person Specification Essential : Experience of managing markets or operating in a similar environment Experience of budget management Experience managing and supporting staff to operate to their full potential Strategic and creative thinker with the ability to forward plan and drive improvements Excellent communicator who can engage a variety of stakeholders Strong problem-solving skills with the ability to remain calm under pressure Desirable: Knowledge of working with a local authority Understanding of London's markets Experience facilitating outdoor events Experience working with CRMs or other project management systems Able to work occasional evenings and weekends, with time off in lieu Further job details and how to apply: Tenure: Permanent, full time - part time options will be considered. Benefits: Includes 30 days' paid holiday during the calendar year, plus statutory holiday on all UK public holidays. Place of work: This is an area-based role and you will need to be active and present in Lower Marsh, with some evening and out-of-hours work required occasionally We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We are happy to discuss flexible working arrangements, job shares or other well-considered proposals for the role. Application is by CV and covering letter, explaining why you would like the role and feel you would be a good fit for the position. Please send your application to Kate Poulter via the button below The deadline for applications is 5pm on 3rd June 2026. Interviews are planned to take place on 9th June 2026.

VP of Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads currently) Because of that, I believe this could be a particularly interesting opportunity for a Head of Customer Service/leader looking to take the next step into a broader operational leadership role. The successful person will oversee four global functions covering Customer Support, Retentions, Production and B2B Operations, all of which play a key role in customer onboarding, customer experience, customer retention and long-term revenue growth. The business is in a strong position. Customer numbers continue to grow, operational performance is healthy and there are no major fires to fight. They are not looking for someone to come in and create layers of process or unnecessary bureaucracy. Instead, they're looking for someone who can scale what already works, improve collaboration between departments and continue enhancing the customer experience as the business grows. Current Operational Environment Supporting 20,000 customers across 11 countries Handling approximately 6,000 inbound customer enquiries per week Global support operation with local market representation Current contact mix of 70% live chat, 15% phone and 15% email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight of customer-facing operational services and fulfilment functions What You'll Be Responsible For Leading and developing four global department heads Creating alignment across Support, Retentions, Production and B2B Operations Scaling operational functions as customer numbers continue to grow Driving improvements in customer experience and customer satisfaction Developing and enhancing customer support strategy Improving service delivery, operational performance and efficiency Identifying opportunities to streamline customer journeys Building a more proactive retention function Reducing customer churn and improving customer lifetime value Using data and insight to drive operational decision-making Ensuring departments work collaboratively towards common business goals Supporting the business through continued international growth Introducing structure and best practice without reducing agility What We Are Looking For This role could suit someone currently operating as: Head of Customer Support Head of Customer Service Director of Customer Operations Director of Customer Experience Head of Customer Success Operations Senior Operations Director VP of Customer Operations The ideal person will have experience leading sizeable customer-facing teams within a fast-paced technology, SaaS, or service-led environment. (B2B or B2C) You'll be commercially aware, customer-focused and comfortable operating through managers rather than directly managing large frontline teams. Most importantly, you'll understand how to scale customer operations whilst maintaining a positive customer experience and strong business performance. This is a rare opportunity to step into a broad operational leadership role where customer support sits firmly at the heart of the business and where you'll have genuine influence over how the organisation evolves over the coming years and have a clear career development path to C suite.

Job Title: Business Development Manager - Commercial Real Estate (CRE) Location: West London Salary: £65,000 - £70,000 per annum Work Arrangement: Fully Office Based Employment Type: Permanent About the Role A West London-based financial institution is seeking an experienced Business Development Manager - Commercial Real Estate (CRE) to join its Intermediary Services division. This role is responsible for the origination and execution of Commercial Real Estate and Commercial Retail credit proposals, alongside the management of key client and introducer relationships. Reporting to the Chief Business Officer, the successful candidate will play a key role in driving growth through high-quality credit origination while ensuring robust risk management and regulatory compliance. Key Responsibilities Originate Commercial Real Estate credit proposals up to £20 million and Development Finance proposals up to £10 million Develop, manage, and maintain strong relationships with introducers including brokers, accountants, solicitors, valuers, and other industry professionals Undertake initial assessment and processing of CRE and Commercial Retail lending proposals, providing clear recommendations prior to submission Present shortlisted proposals to the Credit team for underwriting and support approval processes, including Credit Committee submissions Conduct initial reviews, assessments, and investigations to minimise credit risk in line with internal policies and procedures Undertake site visits where required and prepare supporting assessment reports Maintain accurate pipeline reporting, tracking proposals through all stages to ensure disbursement targets are met Monitor market conditions, identify emerging opportunities or risk sectors, and provide strategic recommendations Ensure all credit decisions adhere to regulatory standards, Treating Customers Fairly (TCF) principles, and Customer First standards Design and deliver credit training to branch teams to ensure strong understanding of lending policies and practices Support the Chief Business Officer across operational activities within the Retail Credit function Liaise with solicitors, valuation firms, credit teams, and credit administration to ensure smooth approval, disbursement, and post-disbursement processes Present proposals and product introductions or renewals to Risk Committee and other UK management committees Skills & Experience Required 3-5 years' experience in underwriting or assessing credit proposals, ideally within Commercial Real Estate Strong knowledge of the UK lending environment and regulatory framework Existing relationship base with business introducers Proficient in Microsoft Office applications Proven ability to balance commercial objectives with effective risk management Strong communication skills with the ability to clearly articulate and summarise complex credit arguments Personal Attributes Able to work independently and collaboratively within a team environment Enthusiastic, proactive, and willing to take on new challenges Highly organised with strong attention to detail Confident decision-maker with a measured and analytical approach Why Apply? This is an excellent opportunity for a CRE professional to join a growing organisation in a senior origination role, offering strong earning potential, exposure to high-value transactions, and the chance to influence credit strategy within a fully office-based environment.

Job Title: Submarine Capability Advisor Location: Remote & Barrow-in-Furness Salary: Competitive + Benefits Security Clearance: Eligible for UK Security Clearance As a newly created opening, I am looking for a Submarine Capability Advisor to work alongside a customer in Barrow, supporting the development and delivery of next-generation submarine capability. This isn't a desk-based engineering role. This is an opportunity to apply your operational knowledge, challenge assumptions, identify risks, influence engineering decisions and ensure that practical submarine experience remains at the centre of programme delivery. The Role Working as an embedded member of the customer team, you will become a trusted advisor, providing practical insight gained through real submarine operations and maintenance experience. You will act as the bridge between operational reality and engineering delivery, helping ensure that solutions developed today will work effectively for those operating and maintaining them tomorrow. What You Will Be Doing Building strong working relationships across customer engineering and programme teams Acting as a trusted point of contact between the customer and engineering delivery teams Bringing operational submarine experience into design reviews, technical discussions and problem-solving activities Providing constructive challenge where risks, issues or concerns are identified Identifying emerging risks and helping develop practical solutions before they impact delivery Supporting engineering teams with operational insight into submarine systems and constraints Feeding lessons learned and observations back into engineering and programme activities Representing both the customer and ESCO Maritime Solutions professionally and credibly Who We Are Looking For You will be an experienced Royal Navy submariner with the confidence and credibility to influence engineering discussions while maintaining strong relationships across multiple stakeholders. You understand what good looks like in practice and are comfortable challenging assumptions when necessary. Essential Experience & Qualifications Ex-serving Royal Navy Submariner from the Engineering Branch Ideally served at Chief Petty Officer or Warrant Officer level Minimum Level 3 qualification in Electrical Engineering or equivalent Proven experience operating, maintaining and fault-finding submarine systems Strong understanding of submarine platforms, operational constraints and onboard systems Ability to interpret engineering drawings, technical documentation and requirements Experience working within highly regulated or safety-critical environments Excellent communication and stakeholder management skills Desirable Experience Experience onboard SSBN platforms Knowledge of MOD processes and standards Experience supporting defence programmes post-service Exposure to design reviews, engineering change processes or requirements management Familiarity with systems engineering principles and engineering lifecycles If you have built your career ensuring submarines remain operational, safe and mission-ready, this is your opportunity to influence the next generation of capability and continue serving a mission that matters. PLEASE NOTE Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Job Title: Business Development Manager - Commercial Real Estate (CRE) Location: West London Salary: 65,000 - 70,000 per annum Work Arrangement: Fully Office Based Employment Type: Permanent About the Role A West London-based financial institution is seeking an experienced Business Development Manager - Commercial Real Estate (CRE) to join its Intermediary Services division. This role is responsible for the origination and execution of Commercial Real Estate and Commercial Retail credit proposals, alongside the management of key client and introducer relationships. Reporting to the Chief Business Officer, the successful candidate will play a key role in driving growth through high-quality credit origination while ensuring robust risk management and regulatory compliance. Key Responsibilities Originate Commercial Real Estate credit proposals up to 20 million and Development Finance proposals up to 10 million Develop, manage, and maintain strong relationships with introducers including brokers, accountants, solicitors, valuers, and other industry professionals Undertake initial assessment and processing of CRE and Commercial Retail lending proposals, providing clear recommendations prior to submission Present shortlisted proposals to the Credit team for underwriting and support approval processes, including Credit Committee submissions Conduct initial reviews, assessments, and investigations to minimise credit risk in line with internal policies and procedures Undertake site visits where required and prepare supporting assessment reports Maintain accurate pipeline reporting, tracking proposals through all stages to ensure disbursement targets are met Monitor market conditions, identify emerging opportunities or risk sectors, and provide strategic recommendations Ensure all credit decisions adhere to regulatory standards, Treating Customers Fairly (TCF) principles, and Customer First standards Design and deliver credit training to branch teams to ensure strong understanding of lending policies and practices Support the Chief Business Officer across operational activities within the Retail Credit function Liaise with solicitors, valuation firms, credit teams, and credit administration to ensure smooth approval, disbursement, and post-disbursement processes Present proposals and product introductions or renewals to Risk Committee and other UK management committees Skills & Experience Required 3-5 years' experience in underwriting or assessing credit proposals, ideally within Commercial Real Estate Strong knowledge of the UK lending environment and regulatory framework Existing relationship base with business introducers Proficient in Microsoft Office applications Proven ability to balance commercial objectives with effective risk management Strong communication skills with the ability to clearly articulate and summarise complex credit arguments Personal Attributes Able to work independently and collaboratively within a team environment Enthusiastic, proactive, and willing to take on new challenges Highly organised with strong attention to detail Confident decision-maker with a measured and analytical approach Why Apply? This is an excellent opportunity for a CRE professional to join a growing organisation in a senior origination role, offering strong earning potential, exposure to high-value transactions, and the chance to influence credit strategy within a fully office-based environment.

Are you a senior compliance leader who can combine regulatory expertise with commercial insight? Do you thrive on influencing business strategy, engaging with regulators, and leading high-performing teams? If so, we'd love to hear from you. As Head of Compliance Advisory, you will play a pivotal role in shaping the regulatory framework across our UK regulated businesses. Reporting directly to the Group Chief Compliance Officer, you will provide trusted advice to senior stakeholders on FCA and PRA requirements, helping the business navigate complex regulatory challenges while delivering positive customer outcomes. This is a highly visible leadership role where you'll oversee the Compliance Advisory function, lead engagement with regulators, drive horizon scanning activities, and ensure robust governance, policies, and controls remain effective and proportionate. You'll work closely with business leaders on strategic change initiatives, provide expert guidance on SMCR and regulatory developments, and represent the organisation with confidence both internally and externally. This role would suit someone with experience as Director of Compliance Advisory, Head of Regulatory Compliance, Senior Compliance Manager (FCA/PRA), Head of Compliance & Regulatory Affairs or Head of Compliance (Insurance & Financial Services) Role: Head of Compliance Advisory Location: Remote - 100% work from home Salary: up to £95k base + Bonus and great benefits We're looking for an experienced compliance professional with deep knowledge of FCA and PRA regulation, strong understanding of SMCR, proven leadership capability, and the ability to translate complex regulation into pragmatic business solutions. You'll be an exceptional communicator, relationship builder, and trusted advisor who can influence at executive level while developing and inspiring your team. This is an outstanding opportunity to join a growing, purpose-led Insurance organisation where compliance is viewed as a strategic partner to the business, with the opportunity to make a significant impact at both operational and executive levels. CLICK APPLY and send through a copy of your CV.

Customer Growth Director London Customer Success Reports to Chief Customer Officer Hybrid Working The Problem We're Solving A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence, driving revenue growth and real competitive edge across Financial Services, Insurance, Healthcare, Retail, and beyond. It's proven and scaling in our first vertical. Now we're pushing into new sectors with serious upside. Delivering the tech is easy. Changing client behaviour is hard. That's this job. The title says it all: drive growth in customer value, and ours follows. What You'll Build You'll own the client relationship, adoption, and commercial growth of CGS across our new-vertical client base, inside Customer Success. Not traditional Customer Success. Not a standard Business Director role either. It's growth, adoption and value-realisation: getting clients thinking and operating differently, with measurable results to show for it. You're the senior, consistent face of the business, close to clients and credible in the room. Not maintenance. Changing how clients understand and create growth. Day to day, you'll: - Own senior, multi-stakeholder relationships. Be the first call for a client's growth and marketing leadership - Challenge assumptions and reshape how clients think about growth and customer value - Run the room: chair conversations, flag strategic implications, course-correct early - Drive adoption and behaviour change, not just delivery - Turn insight into action: activation, decisions, measurable outcomes - Bridge the recommendation engine, client CRM teams, and leadership - Own net revenue retention: expansion through value, with an early eye on churn - Keep a steady cadence of value reviews, roadmaps and QBRs How You'll Operate You'll own the framework behind turning a deployed system into growing customer value: - Relationship ownership. Credible from C-suite to working level - Changed thinking. Challenge assumptions, reshape how growth is measured - Adoption and change. Drive usage and behaviour, not just delivery - Activation. Turn insight into operational decisions and real growth - CRM fluency. Enough to direct deployment, not implement it - Commercial growth. Own NRR, expansion through value, early churn warning - Operating cadence. Planned reviews, not reactive firefighting - Voice of the customer. Feed adoption patterns back into product This is about changed thinking: clients who operate differently, see the value, and buy more because of it. The Value Realisation Loop Every new-sector deployment teaches us something: which value levers land, how the system flexes, what separates renewal from drift. You'll feed that back, separating the repeatable playbook from one-off specifics. This is the strategic edge of the role, and as the team grows, a real path into broader Customer Success leadership. What You Bring Experience: - Strong CRM/growth understanding helpful. You simplify the levers for clients rather than implementing them - Led adoption, behaviour change, and operational transformation. You've changed how a client operates, not just delivered to them - A strategic Business Director who uses insight to shape thinking and deliver structured value - Growth, transformation or consultancy background as much as CRM/martech. Ad-platform or media experience alone won't cut it - Owned senior relationships at sponsor/C-suite level. You're the first call - Grown accounts through demonstrated value, not goodwill - Comfortable with AI-assisted decision tools and AI-enabled workflows How you work: - You create changed thinking, challenging senior stakeholders on how growth is measured - Hands-on and present, not an occasional-escalation manager - You control the room without friction - Genuine drive. You chase outcomes rather than waiting to be tasked - You think in outcomes and usage, not deliverables - NRR, expansion, and churn risk are real to you Bonus: - Regulated or considered purchase sector experience: financial services, insurance, pharmacy - NRR-led customer success in a platform/SaaS business - Experience taking a product into new sectors - Comfortable alongside delivery, with a clean line between adoption and implementation Why This Role Matters This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology and Strategy. A senior leadership hire in a high-growth business, with a genuine path to broader Customer Success leadership.

Hays are delighted to be retained by Halton Housing to recruit their next Director of Finance. Your New Company Halton Housing is an award-winning housing association managing over 7,000 homes across Cheshire and the North West, committed to its purpose of Improving People's Lives.More than just a housing provider, Halton Housing supports customers at every stage of their journey-from renting and shared ownership to outright homeownership-while continuing to invest in both new and existing homes. Over the last three years, the organisation has delivered over 200 new homes, with ambitious plans to deliver around 300 additional affordable homes between 2026 and 2029.This is a rare opportunity to join a financially strong, forward-thinking organisation that blends commercial rigour with clear social purpose and long-term growth ambition. Your New Role Reporting directly to the Chief Financial Officer and sitting on the Leadership Team, you will play a critical role in ensuring the organisation remains financially robust, compliant, and well-positioned for the future. Key responsibilities include: - Leading and developing a high-performing finance team, driving excellence and continuous improvement - Shaping and delivering long-term financial planning, including complex modelling and scenario analysis - Partnering with the Board, Executive and senior leaders to inform strategic decision-making - Co-leading the organisation's treasury strategy, including funding, cashflow management, and lender relationships- Ensuring compliance with regulatory standards, audit requirements, and financial covenants - Overseeing high-quality financial and performance reporting to internal and external stakeholders - Strengthening internal controls and governance frameworks - Aligning financial strategy with wider organisational objectives and growth ambitions This is a broad, impactful role-combining strategy, leadership, governance, and commercial insight-with genuine influence at Board level. What You'll Need to Succeed To thrive in this role, you will bring a blend of technical excellence, leadership capability, and strategic thinking: - A recognised accounting qualification (ACA, ACCA or equivalent) - Housing Association experience is essential for this role. - Proven experience working with Boards, Committees, and senior stakeholders, - Demonstrable leadership experience - Excellent communication skills - A proactive, solutions-focused mindset What you will get in return This is more than a finance role-it is a chance to shape the future of an organisation that makes a real difference. You will gain Board-level exposure, strategic influence, and the opportunity to contribute to communities across the region, all within a supportive and purpose-driven environment. In addition to a competitive salary, you will receive a fantastic benefits package including Hybrid working and a generous pension and holiday entitlement. If you are looking for your next step-change leadership role where you can combine technical expertise with the opportunity to impact the future development of a very special organisation, then we are keen to hear from you. What you need to do now Please click apply to send your cv to Hays and you will be contacted by our retained consultant Mike McGibbon for a confidential discussion.For more information please visit our dedicated microsite here Date 22nd June.Any cvs sent directly to Halton will be forwarded to Hays as the retained consultants Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Chief Operating Officer (COO) Wiltshire/Hampshire Area Executive Package + Long-Term Opportunity Zest 4 Talent is delighted to be recruiting on behalf of a highly successful founder-led business operating within the leisure, tourism and experience sector Our client is an established market leader with an outstanding reputation for customer experience, operational excellence and safety. Following continued success, the business is entering an exciting phase of growth and is seeking an exceptional Chief Operating Officer (COO) / Integrator to work alongside the CEO and leadership team. This is a rare opportunity to join an ambitious organisation at a pivotal stage in its evolution. The Role Working directly with the CEO, you will act as the operational and strategic partner responsible for turning vision into execution.You will lead organisational performance, develop leadership capability, strengthen systems and processes, and create the infrastructure required to support future growth and scalability. This role is ideal for a commercially minded leader who enjoys building organisations, not simply managing operations. Key Responsibilities Deliver strategic business objectives alongside the CEO. Lead operational performance across multiple business functions. Implement scalable systems, structures and accountability frameworks. Drive performance through meaningful KPIs and management information. Develop and coach a high-performing leadership team.Improve efficiency, profitability and organisational effectiveness. Support future growth initiatives and expansion opportunities. Ensure robust governance, compliance and risk management. Candidate Profile We are interested in exceptional leaders rather than specific industry backgrounds.You may currently be a: Chief Operating Officer Managing Director Operations Director General Manager Business Unit Leader Senior leader within a founder-led or entrepreneurial business You will possess: Significant senior leadership experience .A proven track record of scaling businesses and delivering growth. Strong commercial and financial acumen. Experience implementing systems, processes and performance frameworks Excellent leadership, communication and stakeholder management skills. A hands-on approach combined with strategic capability. What's on Offer? Attractive executive-level salary and benefits package. Opportunity to work directly alongside an entrepreneurial CEO. Significant influence over the future direction of the business. Long-term career progression opportunities. Potential future participation in the success of the organisation for the right individual. If you are an ambitious and commercially focused leader looking for an opportunity to make a lasting impact within a growing business, we would welcome your application. To apply, please contact Zest 4 Talent in confidence .