4 jobs found

Our client based in Watford is looking for a German speaking Customer Service/Account Coordinator to join their growing team. As an Account Coordinator you will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the company client and our clients teams and will collaborate with key internal stakeholders to drive our clients initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.

FRENCH SELECTION (FS) French speaking Customer service coordinator Location: Dartford Hybrid work with 2 days a week in the office Salary: £30,000 per annum plus bonus and great benefits Ref: 4327FC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4327FC The company: A well-established manufacturer specialising within the medical field. A company who have a global presence and pride themselves in providing innovative solutions, outstanding quality and exceptional value. Main duties: You will act as the primary point of contact for customers delivering exceptional service and support. Working closely with internal teams, you will manage enquiries, process orders and resolve issues while building strong customer relationships. The role: -Act as the main point of contact for customers, providing excellent service and support - Respond to customer enquiries via phone, email, chat, and online platforms - Process customer orders and provide updates on delivery schedules and order status - Resolve customer issues and complaints, coordinating with internal teams as required - Prepare quotations, maintain pricing information and follow up on outstanding quotes - Maintain accurate customer records and manage information across internal systems - Support customers with online portal access, order changes and account-related requests - Collaborate with colleagues and cross-functional teams to improve processes and ensure a positive customer experience The candidate: - Fluent in French (written and spoken) essential - Customer service experience required - Excellent verbal and written communication skills, - Strong problem-solving abilities and confidence handling complex customer enquiries. - Proactive, organised and able to manage multiple priorities in a fast-paced environment French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin,

German Speaking Project Manager / Account Manager South London (Hybrid Working) £32,000 - £35,000 DOE + Benefits + Career Development German Speaking Project Manager, German Account Manager, Client Services, Project Coordinator, DACH, FMCG, Packaging Are you a fluent German speaker with experience in project coordination, account management or client services? Do you enjoy working in a fast-paced environment managing multiple clients, deadlines and priorities? We are working with a well-established international packaging and design agency based in South London who are looking for a German Speaking Project Manager / Account Manager to join their growing team. This is a client-facing role working with German-speaking clients across the DACH region. You will be responsible for managing multiple projects from brief through to delivery, ensuring work is completed accurately, on time and to a high standard. The role requires excellent organisation, attention to detail and the ability to manage multiple workflows simultaneously. You will act as the main point of contact for clients, coordinating internal teams including design and production, managing timelines, handling project administration, and ensuring clear communication throughout the project lifecycle. This includes monitoring deadlines, supporting reporting, and assisting with budgets and invoicing. We are looking for someone fluent in German and English with at least 2 years experience in project coordination, account management, client services or a similar role where managing multiple projects, customers or workflows is key. Strong organisational skills, excellent communication ability and a proactive, detail-focused approach are essential. You must also be able to commute to South London and have the right to work in the UK. We welcome applications from candidates with experience in client services, account management, project coordination, customer service operations, logistics, supply chain, FMCG, packaging, manufacturing, marketing or creative agency environments. Experience within IT, construction or engineering project management is not suitable for this role. This is an excellent opportunity to join a successful international business with strong career development, hybrid working and the chance to work with well-known global brands.

FRENCH SELECTION (FS) German speaking Account Coordinator Location: Watford Hybrid working Available after Training Salary: up to £30,000 per annum plus benefits Ref: 8229GA To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8229GA The Company: A well-established and award winning company with international operations click apply for full job details