2 jobs found

About The Role Customer Service - but without the sales or long hours! Contact Centre - Customer Service Advisor - Caerphilly Full Time hours - 36.25 to 40 hours per week with e xcellent benefits and h ybrid working after 6 months We welcome applications from motivated individuals who can commit to starting with our team on 27th July 2026 Imagine the perfect contact centre role. Enjoyable work where you're valued for delivering excellent customer service. A friendly atmosphere with a market-leading, secure, successful company. Great hours and no evenings or weekend working. That role is here at phs Group! If you are ready to make a positive change in your career, we want to hear from you!We are phs Group - the leading Hygiene Services provider in the UK. We are in our 63rd year, and there has never been a better time to join us as we continue to grow. We are looking for the right person to join our Customer Service team in Caerphilly. Consider these questions: Do you want a great job helping business customers, without thinking about sales targets? Do you live locally - for example, in Caerphilly, Merthyr, Rhondda Cynon Taff? Do you have contact centre experience? Are you reliable, loyal, and hardworking? Are you comfortable with using a computer and quick at learning new systems? Are you looking for a career in an established company? If you answered 'Yes', and your skillset includes listening, building rapport, and asking questions to establish customer needs, this is the career for you! We've great hours, a good salary and a fabulous list of benefits that continues to grow. And if you're driving to our Caerphilly office, our free on-site car park will save you a fortune. What's more there are: No sales targets, no evening working, and no weekend working. No travelling into Cardiff or struggling to find parking each day. No car parking charges, and less money spent on fuel. It's a great place to work, and local to you if you live in or near Caerphilly. Don't delay - apply today. Your role as a Customer Service Advisor at phs Group: Taking calls and building rapport with business customers each day on our contact centre. Fixing any issues quickly and efficiently, so customers feel valued every time. You should be polite and clearly spoken, able to have great conversations (phone and e-mail). Basic computer skills are really important! We'll help you learn the rest. Most important is a can-do attitude, someone who really cares about the work they do for customers. In return for your commitment and expertise at phs Group you'll benefit from: Working hours between 36.25 - 40 hours a week, Monday to Friday Rewarding salary, great team and excellent benefits Access to Virtual GP for you and your family No weekend or evening working Flexible training scheme Hybrid working after 6 months Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks Further savings with our phs Direct Online shop Free Parking on-site so no parking costs Excellent careers opportunities Accredited ILM training through external and in-house training Apprenticeship opportunities 23 days holiday plus bank holidays off Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more We want to speak with you! Apply now. About phs: phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 63 years of business. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Senior Compliance Officer Salary £45,000 per annum Full Time, Hybrid role with occasional travel At Buzz Bingo, we re focused on creating safe, fun experiences for our players and great careers for our people. Compliance is key to protecting our customers, colleagues and licences, and we re looking for a Senior Compliance Officer to help us keep raising standards. If you re passionate about regulation, enjoy working with stakeholders, and see compliance as an enabler of great business decisions, this could be the role for you. What you ll be doing As a Senior Compliance Officer, you ll work across our retail and digital operations, supporting first-line teams to embed strong, effective compliance practices throughout the business. You ll be a trusted advisor, helping translate complex regulation into clear, practical guidance while ensuring Buzz remains fully aligned with regulatory expectations in the UK and Gibraltar. You ll bring: Strong knowledge of UK gambling regulation (Gambling Act 2005, LCCP, POCA, TACT) Experience in gambling industry compliance (5+ years desirable) Experience drafting and implementing policies, procedures and risk assessments Confidence translating legislation into clear operational guidance Experience supporting or designing evaluation and monitoring frameworks The ability to assess ideas and recommend appropriate control measures Strong Microsoft Office skills (Word, Excel, PowerPoint) Discretion, professionalism and excellent time?management skills Experience with Safer Gambling, AML, GDPR and DSARs will be particularly valuable. What We Offer App fast remote GP access plus physical & mental wellbeing support for you and your family Thrive App NHS?approved mental wellbeing support Buzz Brights Apprenticeships Buzz Brilliance Awards our employee recognition scheme Buzz Learning Platform access hundreds of online courses Access to trained Mental Health Advocates Discretionary annual bonus of up to 20% depending on company performance 5 weeks annual leave + public holidays (pro rata) Buy extra holiday via salary sacrifice (if eligible) 50% staff discount on bingo tickets, food & soft drinks (across certain functions) Refer a Friend Scheme Life Assurance & Pension Scheme Your role will include: Championing a positive, enabling compliance culture across the organisation Supporting adherence to the Gambling Act 2005, LCCP, POCA, TACT and related guidance Ensuring compliance with Gibraltar Remote Technical & Operating Standards, AML Codes and Proceeds of Crime legislation Leading and supporting the evaluation of Safer Gambling and Anti?Money Laundering controls, ensuring they are robust, effective and regulator?ready Helping enhance our evaluation frameworks to drive continuous improvement Drafting, reviewing and maintaining policies and procedures so they stay current, practical and aligned to regulatory change Supporting incident management, regulatory reporting and licensing requirements Reviewing and approving marketing materials, providing clear compliance guidance Supporting training frameworks, ensuring colleagues have the right learning at the right level Acting as a key compliance stakeholder on business and change projects Maintaining accurate records and managing priorities effectively in a fast?moving environment Who you ll work with You ll collaborate with colleagues across the entire business, including our retail clubs, digital teams and head office, as well as working closely with: Regulators including the Gambling Commission and Gibraltar Gambling Commissioner External legal advisers, trade bodies and third?party suppliers You ll be part of a small, highly motivated compliance team, so strong communication skills and a collaborative mindset are essential. Working at Buzz Bingo Remote?first role, with occasional travel to clubs, Nottingham Head Office and other locations The opportunity to influence, educate and make a real impact A supportive, collaborative culture where compliance is respected and valued If you re ready to play a key role in protecting our business and supporting positive change, we d love to hear from you.