This is an excellent opportunity for someone with a strong background in Pensions and client relationship management who enjoys building long-term client partnerships and driving commercial growth to join a market leading organisation within the Pensions Data Solutions and Technology space. The Role You will take responsibility for managing and developing a portfolio of clients, acting as the key day-to-day relationship lead while identifying opportunities to expand services and deliver additional value. Working closely with operational, commercial, and delivery teams, you will ensure clients receive a high standard of service while supporting wider business growth objectives. Key responsibilities include: Managing day-to-day client relationships across a portfolio of Pensions clients Acting as the primary contact for client communication and issue resolution Identifying opportunities for additional services and revenue growth Supporting proposal creation, presentations, and commercial discussions Working closely with operations and delivery teams to ensure successful client outcomes Maintaining accurate pipeline, revenue forecasting, and CRM information Supporting onboarding activities for new clients Contributing to proposition development and client strategy discussions About You The successful candidate will ideally have: Experience within Pensions administration, Pensions consultancy, or client management A strong understanding of the UK Pensions industry Excellent relationship building and stakeholder management skills Commercial awareness and the ability to identify growth opportunities Strong communication and presentation skills The ability to work collaboratively across multiple business functions A proactive and client-focused approach What's on Offer Flexible home based working Opportunity to work with high profile Pensions clients Collaborative and supportive environment Strong long term career progression opportunities Exposure to both strategic client management and commercial growth initiatives Please quote 52406 when calling Richard at Alexander Lloyd or email them at rdo . This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.
Jun 22, 2026
Full time
This is an excellent opportunity for someone with a strong background in Pensions and client relationship management who enjoys building long-term client partnerships and driving commercial growth to join a market leading organisation within the Pensions Data Solutions and Technology space. The Role You will take responsibility for managing and developing a portfolio of clients, acting as the key day-to-day relationship lead while identifying opportunities to expand services and deliver additional value. Working closely with operational, commercial, and delivery teams, you will ensure clients receive a high standard of service while supporting wider business growth objectives. Key responsibilities include: Managing day-to-day client relationships across a portfolio of Pensions clients Acting as the primary contact for client communication and issue resolution Identifying opportunities for additional services and revenue growth Supporting proposal creation, presentations, and commercial discussions Working closely with operations and delivery teams to ensure successful client outcomes Maintaining accurate pipeline, revenue forecasting, and CRM information Supporting onboarding activities for new clients Contributing to proposition development and client strategy discussions About You The successful candidate will ideally have: Experience within Pensions administration, Pensions consultancy, or client management A strong understanding of the UK Pensions industry Excellent relationship building and stakeholder management skills Commercial awareness and the ability to identify growth opportunities Strong communication and presentation skills The ability to work collaboratively across multiple business functions A proactive and client-focused approach What's on Offer Flexible home based working Opportunity to work with high profile Pensions clients Collaborative and supportive environment Strong long term career progression opportunities Exposure to both strategic client management and commercial growth initiatives Please quote 52406 when calling Richard at Alexander Lloyd or email them at rdo . This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.
This role works as part of the People & Culture team to deliver best-in-class service for Uber Boat by Thames Clippers. The Payroll & Benefits Manager will lead the end-to-end payroll and benefits process for our company of 500, this includes owning Zoho People (HRIS) lifecycle processes, partnering with line managers, suppliers, and key stakeholders to deliver operational excellence. The role combines hands-on execution of core processes with strategic oversight of continuous improvement initiatives that enhance efficiency, compliance, and employee experience. The role requires strong attention to detail, excellent organisational skills, and the ability to manage multiple priorities while working collaboratively with internal stakeholders. Experience: Experienced with compensation modelling tools & benchmarking platforms Proficiency with HRIS systems and demonstrable advanced Excel skills Well acquainted and experienced with HMRC auditing, legislative updates and regulations. Experience in devising compensation structures such as commission schemes, LTIPS and having been responsible for overseeing internal pension structures Seasoned expert with managing payroll processes ensuring timely and accurate payments and compliance with local regulations, working with external payroll provider Pay Escape. Credible background managing employee benefits, systems and ongoing coordination Strong technical capability and analytical skills with the ability to interpret data and present insights clearly A strong commercial acumen, with the ability to broker relationships for contract negotiations Knowledge of HMRC requirements and reward related regulations. Communication Skills Ability to translate complex compensation topics into clear, compelling narratives for employees and leadership. Proven ability to influence and build strong relationships at all levels of the organisation. Employee first mentality, with excellent problem-solving, analytical, and communication skills. Comfortable working in a fast-paced, evolving environment. Demonstrable experience in HR data and reporting, turning insights into action. Relevant experience managing employee lifecycle processes. Strong working knowledge of HR systems, payroll, benefits, and employment law compliance. Proven experience in payroll processing and governance. Demonstrated ability to improve processes and systems. Strong analytical, problem-solving, and communication skills. Key Responsibilities Partner closely with Business Scheduling, People & Culture and Finance teams to consolidate and validate payroll inputs. Review payroll outputs from Pay Escape, identifying discrepancies and coordinating with external providers to resolve issues. Maintain and enhance payroll processes to ensure accuracy, compliance, and timeliness Develop and maintain clear payroll documentation and controls (e.g. Confluence) Ensure compliance with statutory reporting requirements (e.g. P60s, P45s, PSA, STBV reporting) Perform data reconciliation and validation, strengthening controls and audit readiness Monitor regulatory and legislative changes across relevant jurisdictions Oversee HR systems (HRIS), payroll, and benefits, ensuring integration, compliance, and continuous improvement in line with business needs and ROI. Partner with the wider People & Culture team to streamline processes, improve employee experience, and drive automation and self-service. Ensure accuracy and compliance in payroll, pensions, GDPR, right-to-work, and employment law requirements. Generate and analyse HR data to provide insights, trends, and recommendations that inform strategic workforce decisions. Behavioural Competencies Communication Team player Stakeholder management Organisational skills Motivational skills Conflict resolution Time management Emotional intelligence Negotiation skills Adaptability Proactive Collaborative Location and travel Trinity Buoy Wharf (About a 10-minute walk from Canning Town Station or 3-minute ferry ride from North Greenwich) Working hours Hybrid, 40 hours per week. PERKS: We offer two pension scheme options: Salary Sacrifice Scheme: Scaled contributions with employer contributions up to 10% of gross salary Auto-Enrolment Scheme: Employee contribution of 5% with an employer contribution of 3% Free travel on all Uber Boats by Thames Clippers & employee ferry 25% off food and drinks on board or at Clipper Lounge, Embankment BUPA Cash Plan available from day one of employment Private Medical Insurance with BUPA Healthcare Employee Assistance Programme (EAP) providing confidential support Flexible working hours to support work-life balance Cycle to work scheme Season ticket loans
Jun 22, 2026
Full time
This role works as part of the People & Culture team to deliver best-in-class service for Uber Boat by Thames Clippers. The Payroll & Benefits Manager will lead the end-to-end payroll and benefits process for our company of 500, this includes owning Zoho People (HRIS) lifecycle processes, partnering with line managers, suppliers, and key stakeholders to deliver operational excellence. The role combines hands-on execution of core processes with strategic oversight of continuous improvement initiatives that enhance efficiency, compliance, and employee experience. The role requires strong attention to detail, excellent organisational skills, and the ability to manage multiple priorities while working collaboratively with internal stakeholders. Experience: Experienced with compensation modelling tools & benchmarking platforms Proficiency with HRIS systems and demonstrable advanced Excel skills Well acquainted and experienced with HMRC auditing, legislative updates and regulations. Experience in devising compensation structures such as commission schemes, LTIPS and having been responsible for overseeing internal pension structures Seasoned expert with managing payroll processes ensuring timely and accurate payments and compliance with local regulations, working with external payroll provider Pay Escape. Credible background managing employee benefits, systems and ongoing coordination Strong technical capability and analytical skills with the ability to interpret data and present insights clearly A strong commercial acumen, with the ability to broker relationships for contract negotiations Knowledge of HMRC requirements and reward related regulations. Communication Skills Ability to translate complex compensation topics into clear, compelling narratives for employees and leadership. Proven ability to influence and build strong relationships at all levels of the organisation. Employee first mentality, with excellent problem-solving, analytical, and communication skills. Comfortable working in a fast-paced, evolving environment. Demonstrable experience in HR data and reporting, turning insights into action. Relevant experience managing employee lifecycle processes. Strong working knowledge of HR systems, payroll, benefits, and employment law compliance. Proven experience in payroll processing and governance. Demonstrated ability to improve processes and systems. Strong analytical, problem-solving, and communication skills. Key Responsibilities Partner closely with Business Scheduling, People & Culture and Finance teams to consolidate and validate payroll inputs. Review payroll outputs from Pay Escape, identifying discrepancies and coordinating with external providers to resolve issues. Maintain and enhance payroll processes to ensure accuracy, compliance, and timeliness Develop and maintain clear payroll documentation and controls (e.g. Confluence) Ensure compliance with statutory reporting requirements (e.g. P60s, P45s, PSA, STBV reporting) Perform data reconciliation and validation, strengthening controls and audit readiness Monitor regulatory and legislative changes across relevant jurisdictions Oversee HR systems (HRIS), payroll, and benefits, ensuring integration, compliance, and continuous improvement in line with business needs and ROI. Partner with the wider People & Culture team to streamline processes, improve employee experience, and drive automation and self-service. Ensure accuracy and compliance in payroll, pensions, GDPR, right-to-work, and employment law requirements. Generate and analyse HR data to provide insights, trends, and recommendations that inform strategic workforce decisions. Behavioural Competencies Communication Team player Stakeholder management Organisational skills Motivational skills Conflict resolution Time management Emotional intelligence Negotiation skills Adaptability Proactive Collaborative Location and travel Trinity Buoy Wharf (About a 10-minute walk from Canning Town Station or 3-minute ferry ride from North Greenwich) Working hours Hybrid, 40 hours per week. PERKS: We offer two pension scheme options: Salary Sacrifice Scheme: Scaled contributions with employer contributions up to 10% of gross salary Auto-Enrolment Scheme: Employee contribution of 5% with an employer contribution of 3% Free travel on all Uber Boats by Thames Clippers & employee ferry 25% off food and drinks on board or at Clipper Lounge, Embankment BUPA Cash Plan available from day one of employment Private Medical Insurance with BUPA Healthcare Employee Assistance Programme (EAP) providing confidential support Flexible working hours to support work-life balance Cycle to work scheme Season ticket loans
We are exclusively working with a long-standing client who are based in Hemel Hempstead, our client are an award-winning company within international logistics and transport. We are looking to recruit a Transport Planner to join their team. Are you an experienced transport planner looking for your next challenge? In this pivotal role, you will be responsible for planning and coordinating international road transport operations, managing complex activities to ensure smooth and efficient deliveries across multiple countries. We ideally need someone that has international road transport experience who is ready to jump straight into a new challenge! A strong commitment to quality, reliability, and going the extra mile is essential. This is a full-time role, working from Monday to Friday, typically either 8.30 to 17.00 or 9.00 to 17.30 - Hybrid Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle. On offer is a competitive salary ( 30,000 - 32,000) plus excellent benefits including: 25 days holiday (+ bank holidays) Company bonus scheme Hybrid working. Private Health Insurance. Enhanced Company Pension Scheme. Employee incentive programme Free parking. Key Responsibilities: Plan and schedule daily international and cross-border road transport operations, optimising routes and resources. Collaborate closely with drivers and partners to ensure schedules are met and operations remain on track Monitor vehicle movements to ensure smooth, efficient transport flows. Proactively monitor orders, prioritise outstanding shipments, and ensure everything is processed and delivered on schedule. Manage collections and deliveries, ensuring all transport data is recorded and maintained accurately in the system. Manage queries with a focus on prompt resolution to ensure consistently high service quality. Maintain high service standards by managing transport processes with precision and attention to detail. What We're Looking For: Significant operational experience and a proven track record in a comparable role within an international transport and logistics environment. Minimum 3 - 4 years experience in route planning and route optimisation in an international road transport environment (HGV trucks in particular). Good understanding of legal compliance and regulations. Mature personality and confident with excellent interpersonal skills - must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution-oriented approach. Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations. Friendly, open-minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential. High energy and results-oriented, able to tackle problems involving variables in non-standardised situations. Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight. Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business. Able to work under pressure - the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset. Ability to handle multiple tasks and manage competing priorities effectively Quick learner - must be able to quickly understand our Transport Management System and company processes. Excellent communication skills and professional manners - as the role involves frequent interaction with management, customers, and hauliers. Proficient in MS Office - experience with Teams, Outlook, Word, Excel, and Office 365 is required. Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 20, 2026
Full time
We are exclusively working with a long-standing client who are based in Hemel Hempstead, our client are an award-winning company within international logistics and transport. We are looking to recruit a Transport Planner to join their team. Are you an experienced transport planner looking for your next challenge? In this pivotal role, you will be responsible for planning and coordinating international road transport operations, managing complex activities to ensure smooth and efficient deliveries across multiple countries. We ideally need someone that has international road transport experience who is ready to jump straight into a new challenge! A strong commitment to quality, reliability, and going the extra mile is essential. This is a full-time role, working from Monday to Friday, typically either 8.30 to 17.00 or 9.00 to 17.30 - Hybrid Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle. On offer is a competitive salary ( 30,000 - 32,000) plus excellent benefits including: 25 days holiday (+ bank holidays) Company bonus scheme Hybrid working. Private Health Insurance. Enhanced Company Pension Scheme. Employee incentive programme Free parking. Key Responsibilities: Plan and schedule daily international and cross-border road transport operations, optimising routes and resources. Collaborate closely with drivers and partners to ensure schedules are met and operations remain on track Monitor vehicle movements to ensure smooth, efficient transport flows. Proactively monitor orders, prioritise outstanding shipments, and ensure everything is processed and delivered on schedule. Manage collections and deliveries, ensuring all transport data is recorded and maintained accurately in the system. Manage queries with a focus on prompt resolution to ensure consistently high service quality. Maintain high service standards by managing transport processes with precision and attention to detail. What We're Looking For: Significant operational experience and a proven track record in a comparable role within an international transport and logistics environment. Minimum 3 - 4 years experience in route planning and route optimisation in an international road transport environment (HGV trucks in particular). Good understanding of legal compliance and regulations. Mature personality and confident with excellent interpersonal skills - must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution-oriented approach. Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations. Friendly, open-minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential. High energy and results-oriented, able to tackle problems involving variables in non-standardised situations. Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight. Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business. Able to work under pressure - the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset. Ability to handle multiple tasks and manage competing priorities effectively Quick learner - must be able to quickly understand our Transport Management System and company processes. Excellent communication skills and professional manners - as the role involves frequent interaction with management, customers, and hauliers. Proficient in MS Office - experience with Teams, Outlook, Word, Excel, and Office 365 is required. Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Job Title: Junior Banking Systems Support Analyst Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks. Salary: On Application Hours: Monday to Friday 9 am to 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of employee discounts, rewards and perks across a number brands, restaurants, holidays and "away" About our client and the role of Junior Banking Systems Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business. Fors this role, we are looking for an experienced IT Support Analyst who has worked in a regulated background (ideally financial services). Responsibilities for the role of Junior Banking Systems Support Analyst: Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades. Provide first and second-line IT support across business applications, hardware, and operational systems. Manage and update incident and defect records within Finova and internal service management systems. Maintain and improve process documentation, procedures, and system guides. Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations. Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation. Lead the planning and delivery of major and quarterly Finova system releases and upgrades. Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution. Support internal audits, compliance reviews, and regulatory requirements where required. Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer. Investigate system issues, perform root cause analysis, and provide effective problem resolution. Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement. Build, configure, and maintain user devices, including machine deployments and rebuilds. Provide technical guidance and specialist support to colleagues across the organisation. Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions. Experience and skills required for the role of Junior Banking Systems Support Analyst: At least 1/2 years' experience in an IT support role. Experience operating within a regulated industry, with financial services or banking experience considered an advantage. Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android). Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow. Proven ability to manage competing priorities and work effectively in a fast-paced environment. Self-motivated with the ability to work independently and take ownership of tasks. Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately. Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively. Quick to understand business requirements and translate them into effective system configurations and technical solutions. For more information regarding the role of Junior Banking Systems Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Jun 19, 2026
Full time
Job Title: Junior Banking Systems Support Analyst Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks. Salary: On Application Hours: Monday to Friday 9 am to 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of employee discounts, rewards and perks across a number brands, restaurants, holidays and "away" About our client and the role of Junior Banking Systems Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business. Fors this role, we are looking for an experienced IT Support Analyst who has worked in a regulated background (ideally financial services). Responsibilities for the role of Junior Banking Systems Support Analyst: Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades. Provide first and second-line IT support across business applications, hardware, and operational systems. Manage and update incident and defect records within Finova and internal service management systems. Maintain and improve process documentation, procedures, and system guides. Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations. Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation. Lead the planning and delivery of major and quarterly Finova system releases and upgrades. Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution. Support internal audits, compliance reviews, and regulatory requirements where required. Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer. Investigate system issues, perform root cause analysis, and provide effective problem resolution. Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement. Build, configure, and maintain user devices, including machine deployments and rebuilds. Provide technical guidance and specialist support to colleagues across the organisation. Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions. Experience and skills required for the role of Junior Banking Systems Support Analyst: At least 1/2 years' experience in an IT support role. Experience operating within a regulated industry, with financial services or banking experience considered an advantage. Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android). Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow. Proven ability to manage competing priorities and work effectively in a fast-paced environment. Self-motivated with the ability to work independently and take ownership of tasks. Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately. Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively. Quick to understand business requirements and translate them into effective system configurations and technical solutions. For more information regarding the role of Junior Banking Systems Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Our client, a leading national fleet and hire company based in Addlestone, Surrey, is seeking a highly motivated Fleet Refurbishment Executive. This Fleet Refurbishment Executive position offers an excellent opportunity for experienced professionals to contribute to a dynamic team committed to delivering efficient vehicle damage management and refurbishment services. This Fleet Refurbishment Executive position is ideal for individuals with a keen eye for detail and strong organisational skills, seeking career progression within the fleet and automotive refurbishment sector. Benefits: Competitive salary of 35,000 to 40,000 per annum, with performance bonuses Employee share options after 12 months of employment 23 days holiday plus bank holidays, with additional leave based on service Pension scheme contributions Access to on-site gym and free parking facilities Regular team-building events promoting a supportive work environment Opportunities for professional development within a growing organisation Duties as a Fleet Refurbishment Executive: Oversee inspection and assessment of vehicle damage following off-hire inspections or site check-ins Coordinate refurbishment activities across repair and preparation networks Liaise with repair suppliers to obtain estimates and updates on vehicle progress Ensure accurate documentation of damage records and repair requirements Monitor refurbishment timescales, liaising with suppliers to meet targets Support resolution of customer queries related to vehicle damage or refurbishment status Maintain detailed records of damage, repairs, and refurbishment activities Build and sustain relationships with repair and refurbishment partners Escalate repair delays or quality concerns to senior management Provide operational support to the fleet technical and refurbishment teams Requirements: Highly organised, detail-oriented with the ability to manage fast-paced workloads Previous experience in Bodyshop reception, fleet inspection, or rental inspection roles (highly advantageous) Excellent written and verbal communication skills, with a customer-focused approach Ability to confidently liaise with customers, repair suppliers, and internal teams Willingness to learn and develop skills related to fleet refurbishment and damage management Proficiency in Microsoft Office, especially Excel and Word Full UK driving licence essential This opportunity is ideal for candidates seeking a fulfiling role within a reputable and expanding company, offering a mix of operational responsibilities and professional development. If you are ready to advance your career as a Fleet Refurbishment Executive, we encourage you to apply. Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Addlestone and Surrey, today to discover more about this fantastic Fleet Refurbishment Executive vacancy. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Jun 19, 2026
Full time
Our client, a leading national fleet and hire company based in Addlestone, Surrey, is seeking a highly motivated Fleet Refurbishment Executive. This Fleet Refurbishment Executive position offers an excellent opportunity for experienced professionals to contribute to a dynamic team committed to delivering efficient vehicle damage management and refurbishment services. This Fleet Refurbishment Executive position is ideal for individuals with a keen eye for detail and strong organisational skills, seeking career progression within the fleet and automotive refurbishment sector. Benefits: Competitive salary of 35,000 to 40,000 per annum, with performance bonuses Employee share options after 12 months of employment 23 days holiday plus bank holidays, with additional leave based on service Pension scheme contributions Access to on-site gym and free parking facilities Regular team-building events promoting a supportive work environment Opportunities for professional development within a growing organisation Duties as a Fleet Refurbishment Executive: Oversee inspection and assessment of vehicle damage following off-hire inspections or site check-ins Coordinate refurbishment activities across repair and preparation networks Liaise with repair suppliers to obtain estimates and updates on vehicle progress Ensure accurate documentation of damage records and repair requirements Monitor refurbishment timescales, liaising with suppliers to meet targets Support resolution of customer queries related to vehicle damage or refurbishment status Maintain detailed records of damage, repairs, and refurbishment activities Build and sustain relationships with repair and refurbishment partners Escalate repair delays or quality concerns to senior management Provide operational support to the fleet technical and refurbishment teams Requirements: Highly organised, detail-oriented with the ability to manage fast-paced workloads Previous experience in Bodyshop reception, fleet inspection, or rental inspection roles (highly advantageous) Excellent written and verbal communication skills, with a customer-focused approach Ability to confidently liaise with customers, repair suppliers, and internal teams Willingness to learn and develop skills related to fleet refurbishment and damage management Proficiency in Microsoft Office, especially Excel and Word Full UK driving licence essential This opportunity is ideal for candidates seeking a fulfiling role within a reputable and expanding company, offering a mix of operational responsibilities and professional development. If you are ready to advance your career as a Fleet Refurbishment Executive, we encourage you to apply. Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Addlestone and Surrey, today to discover more about this fantastic Fleet Refurbishment Executive vacancy. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Permanent HR BP, Drive performance. Champion people. Make an impact.I'm looking for a proactive, relationship-driven HR Business Partner to help shape a high-performing, engaged workforce. Working closely with managers and teams, you'll deliver practical, people-focused solutions that directly support business success.Reporting to the HR BP Manager, you'll play a key role in bringing our people strategy to life, partnering with leaders, tackling challenges head-on, and leading initiatives that enhance performance, culture, and engagement. The role is about 40% hands-on and operational and 60% strategic. The role is hybrid, 4 days on site and 1 day working from home. There will be travel twice a month to Barking. What you'll be doing Act as a trusted advisor to managers, coaching on performance, engagement, wellbeing, and employee relations Partner with leaders to build capability and confidence in managing people effectively Manage a range of employee relations casework, from investigations to conflict resolution Support talent and succession planning, ensuring actions translate into results Deliver and support leadership development and manager training initiatives Collaborate with Talent Acquisition to attract, onboard, and develop talent Use people data and insights to spot trends and drive smart decisions Support reward and recognition activity, including pay reviews and benchmarking Champion wellbeing, inclusion, and engagement across your business areas Ensure policies are applied fairly, consistently, and in line with legislation Contribute to change programmes, including restructures and process improvements About youYou must have experience as an HR BP in a fast-paced commercial, blue-collar environment ideally. You enjoy getting stuck in, solving problems, and building trusted relationships at all levels.Confident handling complex ER matters A natural coach with excellent influencing skills Data-savvy, with the ability to turn insight into action Passion for creating inclusive, high-performing cultures Why join us?We're on a journey to build not just a successful organisation, but a workplace where people feel valued, empowered, and inspired to do their best work. Guided by strong values, we're committed to creating a culture that balances high performance with genuine care for our people and the communities we serve.Ready to make a difference? Apply now and help shape the future of our people and performance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 19, 2026
Full time
Permanent HR BP, Drive performance. Champion people. Make an impact.I'm looking for a proactive, relationship-driven HR Business Partner to help shape a high-performing, engaged workforce. Working closely with managers and teams, you'll deliver practical, people-focused solutions that directly support business success.Reporting to the HR BP Manager, you'll play a key role in bringing our people strategy to life, partnering with leaders, tackling challenges head-on, and leading initiatives that enhance performance, culture, and engagement. The role is about 40% hands-on and operational and 60% strategic. The role is hybrid, 4 days on site and 1 day working from home. There will be travel twice a month to Barking. What you'll be doing Act as a trusted advisor to managers, coaching on performance, engagement, wellbeing, and employee relations Partner with leaders to build capability and confidence in managing people effectively Manage a range of employee relations casework, from investigations to conflict resolution Support talent and succession planning, ensuring actions translate into results Deliver and support leadership development and manager training initiatives Collaborate with Talent Acquisition to attract, onboard, and develop talent Use people data and insights to spot trends and drive smart decisions Support reward and recognition activity, including pay reviews and benchmarking Champion wellbeing, inclusion, and engagement across your business areas Ensure policies are applied fairly, consistently, and in line with legislation Contribute to change programmes, including restructures and process improvements About youYou must have experience as an HR BP in a fast-paced commercial, blue-collar environment ideally. You enjoy getting stuck in, solving problems, and building trusted relationships at all levels.Confident handling complex ER matters A natural coach with excellent influencing skills Data-savvy, with the ability to turn insight into action Passion for creating inclusive, high-performing cultures Why join us?We're on a journey to build not just a successful organisation, but a workplace where people feel valued, empowered, and inspired to do their best work. Guided by strong values, we're committed to creating a culture that balances high performance with genuine care for our people and the communities we serve.Ready to make a difference? Apply now and help shape the future of our people and performance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
An exciting opportunity has arisen for an HR Advisor to contribute to the overall success of the HR strategy by delivering a proactive and customer focused HR service across BAE Systems Rochester. This would involve providing effective support, guidance and advice to managers and employees on a wide variety of HR matters such as employee relations, policies and procedures, data analytics and delivery of key projects. You will be pro-active, able to prioritise & work in a fast-paced environment. The ability to communicate effectively at all levels will be essential. Duties will involve - Provide high quality HR advice and guidance directly to managers to facilitate the early resolution of difficult, complex or sensitive employee relations issues, ensuring that the risks associated with such cases are effectively managed. - Advise and coach managers on the application and interpretation of HR policies and procedures in accordance with current and proposed employment legislation and local arrangements, to ensure consistency, accuracy and best practice. - Support the management of complex employee cases relating to disciplinary, grievance and sickness absence. This includes providing advice to managers on policy/procedure and legislation, liaising with Occupational Health, supporting formal investigations and hearings. - Build good working relationships with all line managers in order to better understand their needs and provide appropriate HR related support. - Ensure the timely and satisfactory resolution of employee relations issues by maintaining effective relationships across the business including the Trade Union as required - Manage sickness absence in collaboration with managers, assisting staff back to work and working with managers to reduce sickness absence across the organisation. - Support the delivery of an excellent onboarding journey for new starters including facilitating inductions, undertaking new starter reviews and our quarterly onboarding session run by the Site Director - Undertake exit interviews as required - Deliver training for line managers within the functional business are such as absence management, performance management etc. - Support recruitment activities within business area such as interviews and assessment centres if required - Provide updates on key changes to policies/ processes/ new initiatives and any trends identified in metrics - Actively contribute to the development and implementation of new policies, procedures and practices and review in line with legislation, current best practice or Company-wide changes - Lead on discrete operational projects which improve service delivery, including supporting with the development of team objectives and KPI s. - Support HR subject matter Leads on a rotational basis to deliver an effective service to the business such as Performance, Recruitment, Talent and Development, Employee Relations etc. - Produce, interpret and manage information and reports as required to enable effective use of data to inform HR activity and support business requirements - Support the wider HR Team in implementing and embedding new strategies and initiatives across the organisation and undertaking continuous improvement within the HR function - Support with the day to day running of the HR team as required including running regular reports, maintaining SharePoint, reviewing the HR inbox. Key accountabilities - Providing a source of competent and comprehensive HR advice to managers. - Engage with others and coach them to appropriately consider HR during decision making. - Support the development and the deployment of HR policies and procedures. - There will be no people management as part of this role. Knowledge and experience:- - The role requires an individual with experience of working in an HR department in either an HR Officer or HR Advisor role. - The role holder will hold an in depth understanding and experience of HR policies and procedures, internal and external best practice and able to bring their experience to articulate these in order to ensure effective deployment within their work area. - The role requires practical knowledge and experience of HR administrative procedures to support effective HR delivery. - The role requires a good understanding of how to influence others in order to operationalise, integrate and deliver HR processes, projects and change in a business through experience of advising and supporting managers on a range of employee relations matters to an appropriate conclusion. - Strong knowledge and practical experience of applying employment legislation and best practice is essential. - Experience of dealing with matters confidentially and sensitively with a sound knowledge of GDPR. - Knowledge and understanding of Trade Unions and experience working alongside them would be advantageous. - Knowledge and experience of working with HRIS and data analytics would also be advantageous. Qualifications: CIPD qualified to level 3/level 5 is essential or equivalent. Skills: - Good communication skills (both verbally and in writing), able to engage and collaborate with a wide range of stakeholders, often with a degree of sensitivity. - Able to demonstrate integrity, honesty and confidentiality to gain the confidence and respect of others - Able to build effective and productive relationships with managers and employees across the business. - You will be able to resolve issues in a variety of complex situations and have the ability to apply skills and knowledge to a range of problems and issues. The role holder should have the ability to produce accurate management information and data and strong IT skills particularly relating to Microsoft Office applications This role is working 37 hours a week and will be 4 days a week on site. Morson is acting as an employment business in relation to this vacancy. Human Resources HRBP CIPD HR Generalist ER Employment Relations Employee Relations Employer Relations Coaching Trade Unions Stakeholder management People development Talent Management HR Policies Change Management Mediation HR Advisor HR Specialist Employment Law People Management Learning and Development Capability Development Early Careers
Jun 19, 2026
Contractor
An exciting opportunity has arisen for an HR Advisor to contribute to the overall success of the HR strategy by delivering a proactive and customer focused HR service across BAE Systems Rochester. This would involve providing effective support, guidance and advice to managers and employees on a wide variety of HR matters such as employee relations, policies and procedures, data analytics and delivery of key projects. You will be pro-active, able to prioritise & work in a fast-paced environment. The ability to communicate effectively at all levels will be essential. Duties will involve - Provide high quality HR advice and guidance directly to managers to facilitate the early resolution of difficult, complex or sensitive employee relations issues, ensuring that the risks associated with such cases are effectively managed. - Advise and coach managers on the application and interpretation of HR policies and procedures in accordance with current and proposed employment legislation and local arrangements, to ensure consistency, accuracy and best practice. - Support the management of complex employee cases relating to disciplinary, grievance and sickness absence. This includes providing advice to managers on policy/procedure and legislation, liaising with Occupational Health, supporting formal investigations and hearings. - Build good working relationships with all line managers in order to better understand their needs and provide appropriate HR related support. - Ensure the timely and satisfactory resolution of employee relations issues by maintaining effective relationships across the business including the Trade Union as required - Manage sickness absence in collaboration with managers, assisting staff back to work and working with managers to reduce sickness absence across the organisation. - Support the delivery of an excellent onboarding journey for new starters including facilitating inductions, undertaking new starter reviews and our quarterly onboarding session run by the Site Director - Undertake exit interviews as required - Deliver training for line managers within the functional business are such as absence management, performance management etc. - Support recruitment activities within business area such as interviews and assessment centres if required - Provide updates on key changes to policies/ processes/ new initiatives and any trends identified in metrics - Actively contribute to the development and implementation of new policies, procedures and practices and review in line with legislation, current best practice or Company-wide changes - Lead on discrete operational projects which improve service delivery, including supporting with the development of team objectives and KPI s. - Support HR subject matter Leads on a rotational basis to deliver an effective service to the business such as Performance, Recruitment, Talent and Development, Employee Relations etc. - Produce, interpret and manage information and reports as required to enable effective use of data to inform HR activity and support business requirements - Support the wider HR Team in implementing and embedding new strategies and initiatives across the organisation and undertaking continuous improvement within the HR function - Support with the day to day running of the HR team as required including running regular reports, maintaining SharePoint, reviewing the HR inbox. Key accountabilities - Providing a source of competent and comprehensive HR advice to managers. - Engage with others and coach them to appropriately consider HR during decision making. - Support the development and the deployment of HR policies and procedures. - There will be no people management as part of this role. Knowledge and experience:- - The role requires an individual with experience of working in an HR department in either an HR Officer or HR Advisor role. - The role holder will hold an in depth understanding and experience of HR policies and procedures, internal and external best practice and able to bring their experience to articulate these in order to ensure effective deployment within their work area. - The role requires practical knowledge and experience of HR administrative procedures to support effective HR delivery. - The role requires a good understanding of how to influence others in order to operationalise, integrate and deliver HR processes, projects and change in a business through experience of advising and supporting managers on a range of employee relations matters to an appropriate conclusion. - Strong knowledge and practical experience of applying employment legislation and best practice is essential. - Experience of dealing with matters confidentially and sensitively with a sound knowledge of GDPR. - Knowledge and understanding of Trade Unions and experience working alongside them would be advantageous. - Knowledge and experience of working with HRIS and data analytics would also be advantageous. Qualifications: CIPD qualified to level 3/level 5 is essential or equivalent. Skills: - Good communication skills (both verbally and in writing), able to engage and collaborate with a wide range of stakeholders, often with a degree of sensitivity. - Able to demonstrate integrity, honesty and confidentiality to gain the confidence and respect of others - Able to build effective and productive relationships with managers and employees across the business. - You will be able to resolve issues in a variety of complex situations and have the ability to apply skills and knowledge to a range of problems and issues. The role holder should have the ability to produce accurate management information and data and strong IT skills particularly relating to Microsoft Office applications This role is working 37 hours a week and will be 4 days a week on site. Morson is acting as an employment business in relation to this vacancy. Human Resources HRBP CIPD HR Generalist ER Employment Relations Employee Relations Employer Relations Coaching Trade Unions Stakeholder management People development Talent Management HR Policies Change Management Mediation HR Advisor HR Specialist Employment Law People Management Learning and Development Capability Development Early Careers
We are seeking a Paralegal to join a collaborative and purpose-driven team, supporting the effective handling of professional conduct matters. This is an excellent opportunity to develop your legal and advocacy skills while working on complex cases that help uphold professional standards and protect the public.Closing date: 3rd July 2026 (11.59pm)Interview dates: TBASalary: £31,613 - £36,698 per annum, depending on skills and experience, plus benefitsLocation: Canary Wharf, London (Hybrid working)Hours: 35 hours per week, from 9.00 to 5.00, Monday to FridayThe RoleAs a Paralegal, you will play a key role in managing and progressing regulatory casework from initial assessment through to resolution. Working closely with legal and regulatory colleagues, you will assist with investigations, prepare case documentation, liaise with stakeholders, and contribute to hearings where required. The role offers a varied workload, combining legal analysis, case management and stakeholder engagement within a fast-paced and highly professional setting.The successful applicant will:Conduct a thorough investigation of complex cases: interview witnesses and draft witness statements, draft allegations and prepare evidence bundles, complete regular risk assessments, and make a recommendation as to the future progress of the case.Support lawyers in the team with the preparation of cases before statutory committees and potentially, present cases themselves.Build effective working relationships with internal and external stakeholders, including registrants and their representatives, whilst always delivering good customer care.Monitor and proactively manage their caseload.Maintain up to date knowledge of developments in FtP regulatory case law and best practice.Have an unwavering commitment to equality, diversity, and inclusion. Benefits when joining our teamIn return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:30 days holiday (plus bank holidays) with the option to buy an additional 5 days.Pension scheme.Flexible working arrangements.Career breaks and sabbaticals.Life assurance, season ticket loan, bike loan and many more.About the GPhCWe are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.We have adopted a hybrid working approach which combines office and home working. Staff are currently required to attend the office for a minimum of 12 days per quarter, with these arrangements due to be reviewed in January 2027.We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.Applying for this roleIf you feel you have the required experience and skills and would like to join us, please complete our application form, including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy.Please note that applications without a supporting statement will not be considered.Please consult the knowledge and skills section of the job description document to help you prepare your application.We welcome applications from all sections of the communityWe are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.Whilst we are proud to be members of the Disability Confident Scheme, you don't have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.Important Notice for ApplicantsAs part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.
Jun 19, 2026
Full time
We are seeking a Paralegal to join a collaborative and purpose-driven team, supporting the effective handling of professional conduct matters. This is an excellent opportunity to develop your legal and advocacy skills while working on complex cases that help uphold professional standards and protect the public.Closing date: 3rd July 2026 (11.59pm)Interview dates: TBASalary: £31,613 - £36,698 per annum, depending on skills and experience, plus benefitsLocation: Canary Wharf, London (Hybrid working)Hours: 35 hours per week, from 9.00 to 5.00, Monday to FridayThe RoleAs a Paralegal, you will play a key role in managing and progressing regulatory casework from initial assessment through to resolution. Working closely with legal and regulatory colleagues, you will assist with investigations, prepare case documentation, liaise with stakeholders, and contribute to hearings where required. The role offers a varied workload, combining legal analysis, case management and stakeholder engagement within a fast-paced and highly professional setting.The successful applicant will:Conduct a thorough investigation of complex cases: interview witnesses and draft witness statements, draft allegations and prepare evidence bundles, complete regular risk assessments, and make a recommendation as to the future progress of the case.Support lawyers in the team with the preparation of cases before statutory committees and potentially, present cases themselves.Build effective working relationships with internal and external stakeholders, including registrants and their representatives, whilst always delivering good customer care.Monitor and proactively manage their caseload.Maintain up to date knowledge of developments in FtP regulatory case law and best practice.Have an unwavering commitment to equality, diversity, and inclusion. Benefits when joining our teamIn return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:30 days holiday (plus bank holidays) with the option to buy an additional 5 days.Pension scheme.Flexible working arrangements.Career breaks and sabbaticals.Life assurance, season ticket loan, bike loan and many more.About the GPhCWe are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.We have adopted a hybrid working approach which combines office and home working. Staff are currently required to attend the office for a minimum of 12 days per quarter, with these arrangements due to be reviewed in January 2027.We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.Applying for this roleIf you feel you have the required experience and skills and would like to join us, please complete our application form, including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy.Please note that applications without a supporting statement will not be considered.Please consult the knowledge and skills section of the job description document to help you prepare your application.We welcome applications from all sections of the communityWe are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.Whilst we are proud to be members of the Disability Confident Scheme, you don't have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.Important Notice for ApplicantsAs part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.
Your new role The Employee Relations (ER) Advisor is responsible for providing expert employee relations advice and support to managers and employees across the organisation. The role focusses primarily on managing and advising on a range of ER cases, including absence management, performance improvement, grievance, disciplinary, capability, and conduct matters. The ER Advisor will also actively support and undertake workplace investigations, ensuring all cases are managed fairly, consistently, and in line with employment legislation, company policies, and best practice. Manage a varied caseload of employee relations issues from initial referral through to resolution. Provide timely, pragmatic, and legally compliant advice to managers on employee relations matters. Support managers with disciplinary, grievance, capability, conduct, and performance management procedures. Advise on absence management cases, including short-term and long-term sickness absence, occupational health referrals, attendance reviews, and reasonable adjustments. Ensure consistent application of company policies and procedures across all ER matters. Assess risk and identify appropriate solutions to achieve positive business and employee outcomes. Conduct and support investigations into employee complaints, allegations of misconduct, workplace disputes, absence concerns, and other employee relations matters. Gather evidence through interviews, document reviews, and fact-finding activities. Build strong working relationships with managers, HR colleagues, and key stakeholders. What you'll need to succeed Experience managing a broad range of employee relations cases, including absence, grievance, disciplinary, and performance matters. Experience conducting or supporting workplace investigations. Strong understanding of UK employment law and HR best practice. Excellent written skills with the ability to produce clear investigation reports and case documentation. Ability to manage a high-volume and complex caseload effectively. Strong interpersonal, influencing, and stakeholder management skills. Ability to maintain confidentiality and handle sensitive matters with professionalism. Proficient in Microsoft Office applications and HR systems. What you'll get in return CIPD qualification desirable or equivalent HR experience. Experience working within a unionised environment. Experience supporting organisational change, consultation processes, and restructuring activities. Knowledge of occupational health processes, reasonable adjustments, and workplace wellbeing initiatives. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 18, 2026
Seasonal
Your new role The Employee Relations (ER) Advisor is responsible for providing expert employee relations advice and support to managers and employees across the organisation. The role focusses primarily on managing and advising on a range of ER cases, including absence management, performance improvement, grievance, disciplinary, capability, and conduct matters. The ER Advisor will also actively support and undertake workplace investigations, ensuring all cases are managed fairly, consistently, and in line with employment legislation, company policies, and best practice. Manage a varied caseload of employee relations issues from initial referral through to resolution. Provide timely, pragmatic, and legally compliant advice to managers on employee relations matters. Support managers with disciplinary, grievance, capability, conduct, and performance management procedures. Advise on absence management cases, including short-term and long-term sickness absence, occupational health referrals, attendance reviews, and reasonable adjustments. Ensure consistent application of company policies and procedures across all ER matters. Assess risk and identify appropriate solutions to achieve positive business and employee outcomes. Conduct and support investigations into employee complaints, allegations of misconduct, workplace disputes, absence concerns, and other employee relations matters. Gather evidence through interviews, document reviews, and fact-finding activities. Build strong working relationships with managers, HR colleagues, and key stakeholders. What you'll need to succeed Experience managing a broad range of employee relations cases, including absence, grievance, disciplinary, and performance matters. Experience conducting or supporting workplace investigations. Strong understanding of UK employment law and HR best practice. Excellent written skills with the ability to produce clear investigation reports and case documentation. Ability to manage a high-volume and complex caseload effectively. Strong interpersonal, influencing, and stakeholder management skills. Ability to maintain confidentiality and handle sensitive matters with professionalism. Proficient in Microsoft Office applications and HR systems. What you'll get in return CIPD qualification desirable or equivalent HR experience. Experience working within a unionised environment. Experience supporting organisational change, consultation processes, and restructuring activities. Knowledge of occupational health processes, reasonable adjustments, and workplace wellbeing initiatives. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Property Disputes Solicitor (2-5 PQE) An exceptional opportunity has arisen for a Property Disputes Solicitor to join one of the South East's leading Real Estate Dispute Resolution teams. Recognised by both Legal 500 and Chambers & Partners, this specialist team advises an impressive client base including developers, investors, portfolio owners, retailers, financial institutions, charities and public sector organisations. The team is widely regarded as a market leader, handling complex and high-value disputes across both commercial and residential property matters. This is an opportunity to join a dedicated property disputes practice within a large, full-service law firm that combines the quality of work typically associated with major city firms with the culture, flexibility and career development opportunities of a leading regional practice. The Role As a Property Disputes Solicitor , you will manage your own caseload while supporting senior lawyers on larger and more complex matters. You will advise on a broad range of contentious property matters including: Commercial landlord and tenant disputes Business lease renewals Dilapidations and breaches of covenant Rent and service charge disputes Forfeiture, break notices and vacant possession claims Business rates matters Restrictive covenants and adverse possession claims Rights of way and boundary disputes Rights to light and telecoms disputes Development and overage disputes Construction-related property disputes Landlord and tenant insolvency matters You will also have the opportunity to contribute to networking, marketing and business development initiatives, helping to further strengthen your profile within the property sector. About You We are keen to speak with qualified solicitors who have: Approximately 2-5 years' PQE Experience in contentious commercial property matters, or a strong litigation background with a property focus A sound understanding of landlord and tenant legislation Excellent technical and drafting skills Strong commercial awareness and client relationship skills The ability to manage matters effectively and work to deadlines A collaborative approach and desire to contribute to a successful team environment Why Apply? This is an excellent opportunity for a Property Disputes Solicitor to join a highly respected team that consistently handles work well above its regional market peers. Highlights include: Band 1 Legal 500-ranked Property Litigation team High-quality and complex work across residential and commercial property disputes Exposure to major clients, developers, investors and household-name organisations Genuine career progression opportunities Structured mentoring and professional development programmes Hybrid working arrangements Private healthcare Enhanced family-friendly benefits Additional birthday leave A collaborative and supportive culture with an outstanding reputation for employee engagement The firm has built a reputation as an employer of choice, combining ambitious growth with a genuine commitment to wellbeing, inclusion and long-term career development. Its investment in people is reflected in industry-leading employee engagement scores and Investors in People Gold accreditation. If you are a Property Disputes Solicitor looking to work alongside recognised experts on complex, high-profile matters while developing your career within a supportive and progressive firm, we would be delighted to hear from you. Apply now for a confidential discussion regarding this Property Disputes Solicitor opportunity. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at (url removed)
Jun 18, 2026
Full time
Property Disputes Solicitor (2-5 PQE) An exceptional opportunity has arisen for a Property Disputes Solicitor to join one of the South East's leading Real Estate Dispute Resolution teams. Recognised by both Legal 500 and Chambers & Partners, this specialist team advises an impressive client base including developers, investors, portfolio owners, retailers, financial institutions, charities and public sector organisations. The team is widely regarded as a market leader, handling complex and high-value disputes across both commercial and residential property matters. This is an opportunity to join a dedicated property disputes practice within a large, full-service law firm that combines the quality of work typically associated with major city firms with the culture, flexibility and career development opportunities of a leading regional practice. The Role As a Property Disputes Solicitor , you will manage your own caseload while supporting senior lawyers on larger and more complex matters. You will advise on a broad range of contentious property matters including: Commercial landlord and tenant disputes Business lease renewals Dilapidations and breaches of covenant Rent and service charge disputes Forfeiture, break notices and vacant possession claims Business rates matters Restrictive covenants and adverse possession claims Rights of way and boundary disputes Rights to light and telecoms disputes Development and overage disputes Construction-related property disputes Landlord and tenant insolvency matters You will also have the opportunity to contribute to networking, marketing and business development initiatives, helping to further strengthen your profile within the property sector. About You We are keen to speak with qualified solicitors who have: Approximately 2-5 years' PQE Experience in contentious commercial property matters, or a strong litigation background with a property focus A sound understanding of landlord and tenant legislation Excellent technical and drafting skills Strong commercial awareness and client relationship skills The ability to manage matters effectively and work to deadlines A collaborative approach and desire to contribute to a successful team environment Why Apply? This is an excellent opportunity for a Property Disputes Solicitor to join a highly respected team that consistently handles work well above its regional market peers. Highlights include: Band 1 Legal 500-ranked Property Litigation team High-quality and complex work across residential and commercial property disputes Exposure to major clients, developers, investors and household-name organisations Genuine career progression opportunities Structured mentoring and professional development programmes Hybrid working arrangements Private healthcare Enhanced family-friendly benefits Additional birthday leave A collaborative and supportive culture with an outstanding reputation for employee engagement The firm has built a reputation as an employer of choice, combining ambitious growth with a genuine commitment to wellbeing, inclusion and long-term career development. Its investment in people is reflected in industry-leading employee engagement scores and Investors in People Gold accreditation. If you are a Property Disputes Solicitor looking to work alongside recognised experts on complex, high-profile matters while developing your career within a supportive and progressive firm, we would be delighted to hear from you. Apply now for a confidential discussion regarding this Property Disputes Solicitor opportunity. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at (url removed)
Employment Solicitor A fantastic opportunity has arisen for an experienced Employment Solicitor (circa 5+ PQE) to join a specialist boutique litigation practice based in Kings Hill on a part-time basis (3-4 days per week). This is an exciting opportunity for an ambitious Employment Solicitor to become part of a growing and highly regarded dispute resolution firm known for providing innovative, commercially focused and strategic legal advice to both businesses and individuals. The firm has built an excellent reputation for its client-focused approach and commitment to achieving the best possible outcomes for clients. The successful Employment Solicitor will work closely with an experienced team of litigators, advising on a broad range of contentious and non-contentious employment matters while playing an active role in the continued growth of the practice. Key ResponsibilitiesThe Employment Solicitor will be responsible for: Advising employers and employees on a wide range of employment law matters Managing employment tribunal claims from inception through to conclusion Drafting and reviewing employment contracts, service agreements and staff handbooks Advising on disciplinary, grievance and performance management procedures Providing guidance on redundancy, restructuring and TUPE matters Advising on settlement agreements and negotiating exits Assisting clients with workplace investigations and employment disputes Delivering commercially focused and pragmatic legal advice Building and maintaining strong client relationships Supporting business development initiatives and helping to grow the employment offering Working collaboratively with the wider dispute resolution team on employment-related litigation matters Candidate RequirementsThe ideal Employment Solicitor will possess: Approximately 5+ years' PQE in employment law Experience advising both employers and employees Strong technical and commercial awareness Excellent drafting, negotiation and communication skills A proactive and client-focused approach Strong relationship-building abilities The desire to contribute to the growth of a specialist and ambitious firm The ability to manage a varied caseload independently What's on Offer Part-time working arrangement (3-4 days per week) High-quality and varied employment law work Supportive and collaborative working environment Opportunity to play a key role within a growing specialist practice Genuine autonomy and client exposure Long-term career development opportunities within an ambitious and expanding firm GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at (url removed)
Jun 18, 2026
Full time
Employment Solicitor A fantastic opportunity has arisen for an experienced Employment Solicitor (circa 5+ PQE) to join a specialist boutique litigation practice based in Kings Hill on a part-time basis (3-4 days per week). This is an exciting opportunity for an ambitious Employment Solicitor to become part of a growing and highly regarded dispute resolution firm known for providing innovative, commercially focused and strategic legal advice to both businesses and individuals. The firm has built an excellent reputation for its client-focused approach and commitment to achieving the best possible outcomes for clients. The successful Employment Solicitor will work closely with an experienced team of litigators, advising on a broad range of contentious and non-contentious employment matters while playing an active role in the continued growth of the practice. Key ResponsibilitiesThe Employment Solicitor will be responsible for: Advising employers and employees on a wide range of employment law matters Managing employment tribunal claims from inception through to conclusion Drafting and reviewing employment contracts, service agreements and staff handbooks Advising on disciplinary, grievance and performance management procedures Providing guidance on redundancy, restructuring and TUPE matters Advising on settlement agreements and negotiating exits Assisting clients with workplace investigations and employment disputes Delivering commercially focused and pragmatic legal advice Building and maintaining strong client relationships Supporting business development initiatives and helping to grow the employment offering Working collaboratively with the wider dispute resolution team on employment-related litigation matters Candidate RequirementsThe ideal Employment Solicitor will possess: Approximately 5+ years' PQE in employment law Experience advising both employers and employees Strong technical and commercial awareness Excellent drafting, negotiation and communication skills A proactive and client-focused approach Strong relationship-building abilities The desire to contribute to the growth of a specialist and ambitious firm The ability to manage a varied caseload independently What's on Offer Part-time working arrangement (3-4 days per week) High-quality and varied employment law work Supportive and collaborative working environment Opportunity to play a key role within a growing specialist practice Genuine autonomy and client exposure Long-term career development opportunities within an ambitious and expanding firm GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at (url removed)
Executive Resolutions Specialist Red Recruitment is recruiting an Executive Resolutions Specialist to join our client, a leading provider of telecommunications, connectivity, and managed technology solutions. As an Executive Resolutions Specialist, you will take ownership of customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer experience. Benefits & Package for an Executive Resolutions Specialist: Salary : 29,000 - 33,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity Pay Salary sacrifice schemes including pension, cycle to work, and electric car leasing Private medical cover Discounted health plans Virtual GP access Eye care scheme Ongoing training and development opportunities Key Responsibilities of an Executive Resolutions Specialist: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations regarding timelines and next steps Conduct detailed investigations by gathering information from internal systems, service records, customer interactions, and stakeholder feedback Work closely with technical and operational teams to identify issues, validate findings, and agree appropriate resolutions Identify root causes and support the implementation of both immediate corrective actions and long-term preventative measures Prepare clear and professional written responses, translating technical information into customer-friendly language Provide structured resolution plans, including corrective actions, timescales, and service recovery solutions where appropriate Maintain accurate records of complaint cases, actions taken, and outcomes for reporting and audit purposes Act as an escalation point for complex customer issues, including service disruptions, contractual disputes, and high-priority complaints Manage customer expectations through regular communication and proactive updates Support senior stakeholders by preparing case summaries, timelines, and briefing information for complex complaints Collaborate with internal teams to ensure complaint resolution activities are prioritised and delivered effectively Identify trends, risks, and opportunities for service improvement through complaint analysis and reporting Ensure complaint handling activities comply with relevant regulations, contractual obligations, and internal policies Deliver a positive customer experience that helps rebuild trust and confidence, even in challenging situations Key Skills and Experience of an Executive Resolutions Specialist: Previous experience handling complaints, escalations, or customer resolutions within a regulated industry Excellent written communication skills with the ability to simplify complex or technical information Strong analytical, investigative, and problem-solving abilities Experience working across multiple departments to achieve successful customer outcomes Ability to remain calm, professional, and customer-focused when managing challenging situations Strong stakeholder management and relationship-building skills Excellent organisational skills with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Executive Resolutions Specialist role and are interested in joining a growing organisation, please apply now! Red Recruitment (Agency)
Jun 18, 2026
Full time
Executive Resolutions Specialist Red Recruitment is recruiting an Executive Resolutions Specialist to join our client, a leading provider of telecommunications, connectivity, and managed technology solutions. As an Executive Resolutions Specialist, you will take ownership of customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer experience. Benefits & Package for an Executive Resolutions Specialist: Salary : 29,000 - 33,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity Pay Salary sacrifice schemes including pension, cycle to work, and electric car leasing Private medical cover Discounted health plans Virtual GP access Eye care scheme Ongoing training and development opportunities Key Responsibilities of an Executive Resolutions Specialist: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations regarding timelines and next steps Conduct detailed investigations by gathering information from internal systems, service records, customer interactions, and stakeholder feedback Work closely with technical and operational teams to identify issues, validate findings, and agree appropriate resolutions Identify root causes and support the implementation of both immediate corrective actions and long-term preventative measures Prepare clear and professional written responses, translating technical information into customer-friendly language Provide structured resolution plans, including corrective actions, timescales, and service recovery solutions where appropriate Maintain accurate records of complaint cases, actions taken, and outcomes for reporting and audit purposes Act as an escalation point for complex customer issues, including service disruptions, contractual disputes, and high-priority complaints Manage customer expectations through regular communication and proactive updates Support senior stakeholders by preparing case summaries, timelines, and briefing information for complex complaints Collaborate with internal teams to ensure complaint resolution activities are prioritised and delivered effectively Identify trends, risks, and opportunities for service improvement through complaint analysis and reporting Ensure complaint handling activities comply with relevant regulations, contractual obligations, and internal policies Deliver a positive customer experience that helps rebuild trust and confidence, even in challenging situations Key Skills and Experience of an Executive Resolutions Specialist: Previous experience handling complaints, escalations, or customer resolutions within a regulated industry Excellent written communication skills with the ability to simplify complex or technical information Strong analytical, investigative, and problem-solving abilities Experience working across multiple departments to achieve successful customer outcomes Ability to remain calm, professional, and customer-focused when managing challenging situations Strong stakeholder management and relationship-building skills Excellent organisational skills with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Executive Resolutions Specialist role and are interested in joining a growing organisation, please apply now! Red Recruitment (Agency)
About the Trust We're one of the UK's biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you? Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year. Join Our Team: Senior Contract & Commercial Lawyer We're excited to welcome a new Senior Contract & Commercial Lawyer to join our Legal division. Navigate your future and lock in your career as we keep our canals open and alive. Working Hours & Location This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required. Role Overview The Senior Contract & Commercial Lawyer acts as a trusted legal adviser to the Trust, supporting the organisation to manage risk whilst maximising commercial and enterprise opportunities and ensuring value for money. Key Responsibilities: Providing and co-ordinating specialist contract law advice across the full range of the Trust's commercial activities including drafting and negotiating commercial contracts. Providing advice on the Trust's procurement of goods and services, including the tendering of framework contracts for engineering and construction works, IT software and services, professional services, vegetation and environmental management. Drafting key documents regulating the Trust's relationship with its suppliers and customers (e.g. standard terms and conditions, boat licence and mooring terms and conditions). Advising on commercial law aspects of the Trust's business activities (e.g. intellectual property, consumer rights, data protection, subsidy control). Drafting and negotiating funding agreements with third party funders (e.g. lottery funders, local government) and agreements relating to fundraising (e.g. terms and conditions for raffles and fundraising events). Legal interpretation and advice on existing contractual arrangements to clarify the Trust's contractual rights and obligations. Conduct and oversight of commercial contract dispute resolution and litigation. Management of external legal services, including the Trust's panel of specialist law firms (tendering, terms and conditions, performance reviews). About you You are a qualified lawyer in England & Wales with strong experience in complex commercial contracts and procurement. Commercially minded and pragmatic, you provide clear, solution-focused advice and confidently manage negotiations, disputes, and external legal providers. An excellent communicator, you simplify complex legal issues for non-legal colleagues and build strong working relationships across the organisation. You are proactive, driven, and committed to high standards of compliance, health & safety, and safeguarding. Skills & Qualifications: Holds legal qualification recognised by the legal services regulator in England and Wales and can demonstrate extensive post-qualification experience (10+ years PQE or equivalent experience) in leading advice on a broad range of complex and high-value commercial matters. Strong commercial acumen, with a solution-oriented approach to legal advice. High emotional intelligence, enabling effective collaboration and influence across all levels of the organisation. Excellent communication skills, with the ability to present complex legal concepts and risk-analysis clearly to non-legal audiences. Highly motivated, with a proactive approach to supporting the strategic goals of the legal team and wider organisation. Comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses. Assess the risks and make adjustments to work methods where appropriate. Ensure all equipment (PPE, plant, materials etc.) is appropriate for the task. Consider your own and others behaviour. Be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all times. We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. Contact & Application If you have any questions, feel free to reach out to us at . We encourage early applications as we may close the vacancy once we receive enough suitable candidates. What We Offer We offer an annual salary of £68,000. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. Learn more: Our values We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme. At Canal & River Trust, we are committed to fair, transparent, and ethical recruitment practices. As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions - without exception - are made by our hiring managers. To apply, please visit our website via the button below.
Jun 18, 2026
Full time
About the Trust We're one of the UK's biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you? Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year. Join Our Team: Senior Contract & Commercial Lawyer We're excited to welcome a new Senior Contract & Commercial Lawyer to join our Legal division. Navigate your future and lock in your career as we keep our canals open and alive. Working Hours & Location This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required. Role Overview The Senior Contract & Commercial Lawyer acts as a trusted legal adviser to the Trust, supporting the organisation to manage risk whilst maximising commercial and enterprise opportunities and ensuring value for money. Key Responsibilities: Providing and co-ordinating specialist contract law advice across the full range of the Trust's commercial activities including drafting and negotiating commercial contracts. Providing advice on the Trust's procurement of goods and services, including the tendering of framework contracts for engineering and construction works, IT software and services, professional services, vegetation and environmental management. Drafting key documents regulating the Trust's relationship with its suppliers and customers (e.g. standard terms and conditions, boat licence and mooring terms and conditions). Advising on commercial law aspects of the Trust's business activities (e.g. intellectual property, consumer rights, data protection, subsidy control). Drafting and negotiating funding agreements with third party funders (e.g. lottery funders, local government) and agreements relating to fundraising (e.g. terms and conditions for raffles and fundraising events). Legal interpretation and advice on existing contractual arrangements to clarify the Trust's contractual rights and obligations. Conduct and oversight of commercial contract dispute resolution and litigation. Management of external legal services, including the Trust's panel of specialist law firms (tendering, terms and conditions, performance reviews). About you You are a qualified lawyer in England & Wales with strong experience in complex commercial contracts and procurement. Commercially minded and pragmatic, you provide clear, solution-focused advice and confidently manage negotiations, disputes, and external legal providers. An excellent communicator, you simplify complex legal issues for non-legal colleagues and build strong working relationships across the organisation. You are proactive, driven, and committed to high standards of compliance, health & safety, and safeguarding. Skills & Qualifications: Holds legal qualification recognised by the legal services regulator in England and Wales and can demonstrate extensive post-qualification experience (10+ years PQE or equivalent experience) in leading advice on a broad range of complex and high-value commercial matters. Strong commercial acumen, with a solution-oriented approach to legal advice. High emotional intelligence, enabling effective collaboration and influence across all levels of the organisation. Excellent communication skills, with the ability to present complex legal concepts and risk-analysis clearly to non-legal audiences. Highly motivated, with a proactive approach to supporting the strategic goals of the legal team and wider organisation. Comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses. Assess the risks and make adjustments to work methods where appropriate. Ensure all equipment (PPE, plant, materials etc.) is appropriate for the task. Consider your own and others behaviour. Be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all times. We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. Contact & Application If you have any questions, feel free to reach out to us at . We encourage early applications as we may close the vacancy once we receive enough suitable candidates. What We Offer We offer an annual salary of £68,000. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. Learn more: Our values We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme. At Canal & River Trust, we are committed to fair, transparent, and ethical recruitment practices. As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions - without exception - are made by our hiring managers. To apply, please visit our website via the button below.
Liberty Recruitment Group are delighted to be working with a well-established organisation in the search for an HR Business Partner to join them on a 3-month fixed term contract. This is a focused project role, centred on Employee Relations and policy development, where you will act as the lead specialist across complex ER casework and organisational policy review. Working closely with senior leaders and Trade Union partners, you will provide expert advice, manage risk, and support the delivery of key people initiatives. Key responsibilities: Lead on complex Employee Relations cases from investigation through to resolution Review, update and develop policies in line with current legislation and best practice Act as a trusted advisor to senior stakeholders, influencing decision-making Work within a Trade Union environment, supporting consultation and negotiation activity Analyse ER data and trends to inform recommendations and improvements Support organisational change and workforce planning activity where required About you: CIPD Level 7 qualified (or equivalent experience) Strong background in Employee Relations and UK employment law Experience working within a Trade Union environment Confident managing complex casework and advising at senior level Able to deliver at pace within a short-term, project-focused assignment The role offers a salary of circa £55,000 (pro rata) and is ideal for an experienced HR professional who can quickly add value within a fast-paced environment. If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Jun 17, 2026
Full time
Liberty Recruitment Group are delighted to be working with a well-established organisation in the search for an HR Business Partner to join them on a 3-month fixed term contract. This is a focused project role, centred on Employee Relations and policy development, where you will act as the lead specialist across complex ER casework and organisational policy review. Working closely with senior leaders and Trade Union partners, you will provide expert advice, manage risk, and support the delivery of key people initiatives. Key responsibilities: Lead on complex Employee Relations cases from investigation through to resolution Review, update and develop policies in line with current legislation and best practice Act as a trusted advisor to senior stakeholders, influencing decision-making Work within a Trade Union environment, supporting consultation and negotiation activity Analyse ER data and trends to inform recommendations and improvements Support organisational change and workforce planning activity where required About you: CIPD Level 7 qualified (or equivalent experience) Strong background in Employee Relations and UK employment law Experience working within a Trade Union environment Confident managing complex casework and advising at senior level Able to deliver at pace within a short-term, project-focused assignment The role offers a salary of circa £55,000 (pro rata) and is ideal for an experienced HR professional who can quickly add value within a fast-paced environment. If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Indirect Category Lead A strategic procurement and category management role, leading indirect spend, sourcing, supplier management, contracts, compliance and stakeholder engagement across a complex organisation. If you've also worked in the following roles, we'd also like to hear from you: Procurement Manager, Strategic Sourcing Manager, Category Lead, Senior Buyer, Procurement Specialist SALARY: Competitive + Benefits LOCATION: Plymouth, Devon, South West England (PL1) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an Indirect Category Lead with strong procurement, category management, sourcing, supplier management and commercial contracting experience. As an Indirect Category Lead you will lead indirect goods and services spend, creating category strategies, delivering value, reducing supply chain risk and supporting business-wide compliance. Working closely with internal stakeholders and external suppliers, the Indirect Category Lead will manage RFx activity, supplier performance, contract lifecycle, spend analysis and continuous improvement across key indirect categories. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Indirect Category Lead include: Category Strategy: Create, recommend and execute category strategies aligned to business needs and budget owner requirements Indirect Spend Management: Manage total indirect supplier spend, identifying opportunities to deliver sustainable hard and soft benefits Sourcing Activity: Create and deliver RFx activity in line with category strategies, value plans and procurement processes Supplier Negotiation: Negotiate with suppliers to achieve best value, commercial outcomes, compliance and risk reduction Contract Management: Create, negotiate and recommend supplier contracts, managing the contract lifecycle, deliverables and dispute resolution Supplier Performance: Build strong supplier relationships, monitor service levels and support business continuity through proactive risk management Planning and Budgets: Review OPEX and CAPEX demand and supply requirements with stakeholders across different planning horizons Operational Escalations: Own and deliver resolution of operational performance and compliance escalations with budget owners Stakeholder Collaboration: Work collaboratively with departments including Facilities, Legal, Finance, Engineering, Planning, Logistics and Production Compliance: Ensure suppliers operate in line with organisational policies, procedures, code of conduct and performance requirements CANDIDATE REQUIREMENTS Indirect Category Management: Previous experience in indirect category management within a complex organisation Procurement Knowledge: Strong understanding of procurement, commercial, sourcing, contracting and compliance processes Manufacturing or Engineering Background: Experience within manufacturing, engineering services or a similar operational environment would be beneficial Professional Knowledge: Business, engineering or procurement qualification, or equivalent demonstrated knowledge, with CIPS desirable Project Management: Experience managing procurement projects, category plans, budgets and supplier-related initiatives Analytical Skills: Performance and data driven with good analytical skills and the ability to make informed commercial decisions Systems Skills: Confident using S2P systems, facilities solutions and Microsoft applications including Excel and Word Continuous Improvement: Experience applying continuous improvement methodologies to improve value, performance and compliance Stakeholder Management: Able to lead, collaborate and communicate effectively with stakeholders at all levels Positive Approach: Brings a positive mindset, uses data to inform decisions and focuses on achieving measurable results BENEFITS 4.5 day working week Employee discount at local businesses Perks through local sports club partners On-site parking HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14781 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Plymouth, Devon, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Jun 17, 2026
Full time
Indirect Category Lead A strategic procurement and category management role, leading indirect spend, sourcing, supplier management, contracts, compliance and stakeholder engagement across a complex organisation. If you've also worked in the following roles, we'd also like to hear from you: Procurement Manager, Strategic Sourcing Manager, Category Lead, Senior Buyer, Procurement Specialist SALARY: Competitive + Benefits LOCATION: Plymouth, Devon, South West England (PL1) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an Indirect Category Lead with strong procurement, category management, sourcing, supplier management and commercial contracting experience. As an Indirect Category Lead you will lead indirect goods and services spend, creating category strategies, delivering value, reducing supply chain risk and supporting business-wide compliance. Working closely with internal stakeholders and external suppliers, the Indirect Category Lead will manage RFx activity, supplier performance, contract lifecycle, spend analysis and continuous improvement across key indirect categories. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Indirect Category Lead include: Category Strategy: Create, recommend and execute category strategies aligned to business needs and budget owner requirements Indirect Spend Management: Manage total indirect supplier spend, identifying opportunities to deliver sustainable hard and soft benefits Sourcing Activity: Create and deliver RFx activity in line with category strategies, value plans and procurement processes Supplier Negotiation: Negotiate with suppliers to achieve best value, commercial outcomes, compliance and risk reduction Contract Management: Create, negotiate and recommend supplier contracts, managing the contract lifecycle, deliverables and dispute resolution Supplier Performance: Build strong supplier relationships, monitor service levels and support business continuity through proactive risk management Planning and Budgets: Review OPEX and CAPEX demand and supply requirements with stakeholders across different planning horizons Operational Escalations: Own and deliver resolution of operational performance and compliance escalations with budget owners Stakeholder Collaboration: Work collaboratively with departments including Facilities, Legal, Finance, Engineering, Planning, Logistics and Production Compliance: Ensure suppliers operate in line with organisational policies, procedures, code of conduct and performance requirements CANDIDATE REQUIREMENTS Indirect Category Management: Previous experience in indirect category management within a complex organisation Procurement Knowledge: Strong understanding of procurement, commercial, sourcing, contracting and compliance processes Manufacturing or Engineering Background: Experience within manufacturing, engineering services or a similar operational environment would be beneficial Professional Knowledge: Business, engineering or procurement qualification, or equivalent demonstrated knowledge, with CIPS desirable Project Management: Experience managing procurement projects, category plans, budgets and supplier-related initiatives Analytical Skills: Performance and data driven with good analytical skills and the ability to make informed commercial decisions Systems Skills: Confident using S2P systems, facilities solutions and Microsoft applications including Excel and Word Continuous Improvement: Experience applying continuous improvement methodologies to improve value, performance and compliance Stakeholder Management: Able to lead, collaborate and communicate effectively with stakeholders at all levels Positive Approach: Brings a positive mindset, uses data to inform decisions and focuses on achieving measurable results BENEFITS 4.5 day working week Employee discount at local businesses Perks through local sports club partners On-site parking HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14781 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Plymouth, Devon, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Role Overview The Workplace Experience Support Specialist plays a key role in delivering outstanding workplace and guest experiences. This position ensures colleagues and visitors have access to the spaces, services, and support they need to work safely, comfortably, and efficiently. Working flexibly across the office or from the One Team Hub, the role covers a wide range of responsibilities including front-of-house services, meeting and event support, workplace operations, compliance activities, and logistics. It offers a varied and dynamic environment, combining elements traditionally delivered by multiple teams. Key Responsibilities Customer Experience & Guest Services Provide a high-quality, concierge-style service to colleagues and visitors Support reception and welcome teams as required Manage visitor access, including badge handling and security procedures such as tailgating prevention Work closely with the Workplace Experience Manager on access control, safety, and contractor coordination Maintain strong knowledge of the building, services, and local area Meetings & Event Support Coordinate meeting room and event bookings, including catering and setup requirements Prepare rooms and provide on-the-day support for meetings and events Assist with room layouts, visitor coordination, issue resolution, and post-event feedback Support hospitality services and refreshment provision Floor Management & Workspace Ownership Carry out regular checks of meeting rooms, office floors, and shared spaces to ensure they are clean, stocked, and ready for use Log and escalate maintenance or service issues promptly Provide basic AV/IT support and assist with locker systems and service hubs Build positive working relationships and maintain a visible, approachable presence in the workplace Workplace Support & Compliance Support facilities management activities including equipment checks, asset tagging, and workplace monitoring Assist with audits, contractor escorts, DSE assessments, and emergency procedures Help colleagues navigate workplace systems, tools, and reporting processes Mail, Courier & Print Services Manage incoming and outgoing mail, parcels, and courier services Handle IT equipment dispatch and tracked deliveries Support print services including finishing, quality checks, and consumables replenishment Team Collaboration Work collaboratively with all workplace service teams to deliver a consistent "One Team" approach Proactively assist colleagues and support wider team tasks when needed Health & Safety Follow all health and safety procedures and training Use equipment safely and report any risks or faults immediately Escalate concerns or training needs to management promptly Skills & Experience Experience within workplace services, facilities, hospitality, or front-of-house roles Strong customer service and communication skills Proficient in Microsoft Teams, MS Office, and workplace systems (e.g. ServiceNow, EMS) Basic knowledge of AV/IT support and troubleshooting Well-organised, adaptable, and able to manage both planned and reactive tasks Resilient, responsive, and solution-focused Equality, Diversity & Inclusion SPS is committed to creating a diverse and inclusive workplace where everyone feels supported and valued. Employee networks promote inclusion across gender, LGBTQIA+, disability, neurodiversity, wellbeing, and more. As a Disability Confident employer, SPS ensures candidates with disabilities who meet the essential criteria are progressed to the next stage, with reasonable adjustments provided where needed.
Jun 17, 2026
Full time
Role Overview The Workplace Experience Support Specialist plays a key role in delivering outstanding workplace and guest experiences. This position ensures colleagues and visitors have access to the spaces, services, and support they need to work safely, comfortably, and efficiently. Working flexibly across the office or from the One Team Hub, the role covers a wide range of responsibilities including front-of-house services, meeting and event support, workplace operations, compliance activities, and logistics. It offers a varied and dynamic environment, combining elements traditionally delivered by multiple teams. Key Responsibilities Customer Experience & Guest Services Provide a high-quality, concierge-style service to colleagues and visitors Support reception and welcome teams as required Manage visitor access, including badge handling and security procedures such as tailgating prevention Work closely with the Workplace Experience Manager on access control, safety, and contractor coordination Maintain strong knowledge of the building, services, and local area Meetings & Event Support Coordinate meeting room and event bookings, including catering and setup requirements Prepare rooms and provide on-the-day support for meetings and events Assist with room layouts, visitor coordination, issue resolution, and post-event feedback Support hospitality services and refreshment provision Floor Management & Workspace Ownership Carry out regular checks of meeting rooms, office floors, and shared spaces to ensure they are clean, stocked, and ready for use Log and escalate maintenance or service issues promptly Provide basic AV/IT support and assist with locker systems and service hubs Build positive working relationships and maintain a visible, approachable presence in the workplace Workplace Support & Compliance Support facilities management activities including equipment checks, asset tagging, and workplace monitoring Assist with audits, contractor escorts, DSE assessments, and emergency procedures Help colleagues navigate workplace systems, tools, and reporting processes Mail, Courier & Print Services Manage incoming and outgoing mail, parcels, and courier services Handle IT equipment dispatch and tracked deliveries Support print services including finishing, quality checks, and consumables replenishment Team Collaboration Work collaboratively with all workplace service teams to deliver a consistent "One Team" approach Proactively assist colleagues and support wider team tasks when needed Health & Safety Follow all health and safety procedures and training Use equipment safely and report any risks or faults immediately Escalate concerns or training needs to management promptly Skills & Experience Experience within workplace services, facilities, hospitality, or front-of-house roles Strong customer service and communication skills Proficient in Microsoft Teams, MS Office, and workplace systems (e.g. ServiceNow, EMS) Basic knowledge of AV/IT support and troubleshooting Well-organised, adaptable, and able to manage both planned and reactive tasks Resilient, responsive, and solution-focused Equality, Diversity & Inclusion SPS is committed to creating a diverse and inclusive workplace where everyone feels supported and valued. Employee networks promote inclusion across gender, LGBTQIA+, disability, neurodiversity, wellbeing, and more. As a Disability Confident employer, SPS ensures candidates with disabilities who meet the essential criteria are progressed to the next stage, with reasonable adjustments provided where needed.
Job description Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: London c£74,000 Newcastle c£64,750 plus civil service employee pension contribution of 28.9% Nationality Requirement: UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO's standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO's digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) - essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role . click apply for full job details
Jun 16, 2026
Full time
Job description Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: London c£74,000 Newcastle c£64,750 plus civil service employee pension contribution of 28.9% Nationality Requirement: UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO's standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO's digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) - essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role . click apply for full job details
Technology Solutions Architect Salary: £55,000 £65,000 per annum Hybrid Working: (3 days in office, 2 days WFH) Leading membership association seeks highly experienced Technology Solutions Architect to join their technology division. This is a crucial role to shape and guide how the association maximises the use of existing or new system platforms. The role manages external systems supplier contracts, seeks opportunities to optimise system functionality, oversees systems integration activity, ensures the security, stability, governance and compliance of their business systems. The role develops and integrates technology across the organisation. The role requires a strategic perspective, examining the bigger picture to optimise how their various systems connect, where they need to improve, and how technology can support organisational goals. This is a growth role and reflects their desire to make more efficient use of the cloud systems and platforms they have outside of their core IT environment. Key Responsibilities : Bring a strong technical mindset to analyse, interpret, and communicate system requirements, ensuring effective liaison with third-party technology providers Apply critical thinking and working knowledge of information security principles to assess and challenge technical decisions made by both internal team members and external vendors, ensuring that system integrations and data handling meet security, compliance, and quality standards. Lead on the operationalisation of system integrations, working collaboratively with internal stakeholders and external suppliers. Support and work with the Technology Manager to provide expert support to various departments in understanding and utilising different systems and platforms. Act as a liaison between technical and various teams to ensure clear communication and understanding of requirements. Identify opportunities for process improvements and system enhancements. Provide regular updates to stakeholders on system-related activities, improvements, and challenges. Work closely with different teams to understand their requirements and ensure they maximise the functionality of the systems and platforms they use. Evaluate and implement software and technology solutions to meet user and business needs, considering cost, scalability, and compatibility. Profile Required: Knowledge of how a workplace runs that is built on a diverse range of platforms - Systems used primarily by employees include, Business Central, HiBob, Salesforce and its related applications, Asana, Concept, Exclaimer, Cisco Meraki, Adobe, Conga, Miro, Tableau experience integrating these is highly advantageous. Strong understanding of systems integration, data flows, and interoperability across business platforms Ideally educated to degree level or equivalent Understanding of the principles that maintain system security Understanding of and application of Data Protection and GDPR Experience in managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with external Business Systems Providers. Experience in troubleshooting system issues and coordinating problem resolution with suppliers and/or service providers Experience of administering a wide range of business systems, including Salesforce, HR and Finance Systems Experience in managing contracts and relationships with suppliers Experience in leading technology projects from inception to implementation Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small startup companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Oct 09, 2025
Full time
Technology Solutions Architect Salary: £55,000 £65,000 per annum Hybrid Working: (3 days in office, 2 days WFH) Leading membership association seeks highly experienced Technology Solutions Architect to join their technology division. This is a crucial role to shape and guide how the association maximises the use of existing or new system platforms. The role manages external systems supplier contracts, seeks opportunities to optimise system functionality, oversees systems integration activity, ensures the security, stability, governance and compliance of their business systems. The role develops and integrates technology across the organisation. The role requires a strategic perspective, examining the bigger picture to optimise how their various systems connect, where they need to improve, and how technology can support organisational goals. This is a growth role and reflects their desire to make more efficient use of the cloud systems and platforms they have outside of their core IT environment. Key Responsibilities : Bring a strong technical mindset to analyse, interpret, and communicate system requirements, ensuring effective liaison with third-party technology providers Apply critical thinking and working knowledge of information security principles to assess and challenge technical decisions made by both internal team members and external vendors, ensuring that system integrations and data handling meet security, compliance, and quality standards. Lead on the operationalisation of system integrations, working collaboratively with internal stakeholders and external suppliers. Support and work with the Technology Manager to provide expert support to various departments in understanding and utilising different systems and platforms. Act as a liaison between technical and various teams to ensure clear communication and understanding of requirements. Identify opportunities for process improvements and system enhancements. Provide regular updates to stakeholders on system-related activities, improvements, and challenges. Work closely with different teams to understand their requirements and ensure they maximise the functionality of the systems and platforms they use. Evaluate and implement software and technology solutions to meet user and business needs, considering cost, scalability, and compatibility. Profile Required: Knowledge of how a workplace runs that is built on a diverse range of platforms - Systems used primarily by employees include, Business Central, HiBob, Salesforce and its related applications, Asana, Concept, Exclaimer, Cisco Meraki, Adobe, Conga, Miro, Tableau experience integrating these is highly advantageous. Strong understanding of systems integration, data flows, and interoperability across business platforms Ideally educated to degree level or equivalent Understanding of the principles that maintain system security Understanding of and application of Data Protection and GDPR Experience in managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with external Business Systems Providers. Experience in troubleshooting system issues and coordinating problem resolution with suppliers and/or service providers Experience of administering a wide range of business systems, including Salesforce, HR and Finance Systems Experience in managing contracts and relationships with suppliers Experience in leading technology projects from inception to implementation Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small startup companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Oct 07, 2025
Full time
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Join Our Team as an Internal Sales Representative! Are you ready to step into a dynamic role in the steel industry? Our client is looking for a motivated Internal Sales Representative to join their thriving team in Witham! If you have a passion for sales and exceptional customer service, this could be the perfect opportunity for you. Location: Witham Hours: Monday to Friday, 08:30 am - 5:00 pm (40 hours per week, with a 30-minute unpaid break) Salary: Up to 28,000 per annum (depending on experience) Holidays: 25 days annual leave plus 8 bank holidays Mission Statement To promote and sell the organisation's products and services within an assigned geographic area, product range, or customer account list. The role focuses on securing orders at optimal commercial rates for lower volume sales, in line with company terms and conditions and the highest Environmental, Health & Safety standards. Key Relationships Volume Power Pricer Power Pricer Contracts Team Accessory Sales Specialist Customers & Clients Transport Team Production Team Performance Indicators Quotes per Day Quote Win Percentage /T Above Objective Price Accessory Sales ( ) Tonnes Sold Quote Open Percentage Key Responsibilities Sales & Quoting Negotiate prices and secure lower volume sales using Power Pricing guidelines. Analyse customer requirements and refer enquiries outside scope. Input enquiries into Power Pricing tool and calculate quotes. Quote customers and post won orders to ARMA. Product Promotion Assess customer needs and research projects. Recommend suitable products and added-value services. Calculate and quote accordingly. Customer Engagement Identify and contact prospective, lapsed, and current customers. Build and maintain positive relationships to drive repeat business. Coordinate site visits and refer leads to relevant stakeholders. Share customer and competitor insights internally. Quote Management Monitor and update quote statuses in Power Pricing. Follow up on open quotes and capture lost quotes appropriately. Order Fulfilment Coordinate with Production and Transport teams for delivery. Manage rebar and delivery schedules. Ensure delivery commitments are met. Issue Resolution Proactively identify and prevent customer complaints. Respond to and log complaints in CRM. Analyse complaint trends and escalate as needed. Collaborate with Credit Control to resolve credit issues. Technical Competencies Power Pricing - Advantage ARMA- Advantage CRM Systems - Required Microsoft Excel, Word, PowerPoint, Outlook - Required Success Factors - Advantage If you're eager to advance your career in sales and make a significant impact in the steel industry, we want to hear from you! Apply now to join a forward-thinking organisation where your efforts will be recognised and rewarded. Ready to make a difference? Submit your application today and take the first step towards a fulfilling career as an Internal Sales Representative! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 06, 2025
Full time
Join Our Team as an Internal Sales Representative! Are you ready to step into a dynamic role in the steel industry? Our client is looking for a motivated Internal Sales Representative to join their thriving team in Witham! If you have a passion for sales and exceptional customer service, this could be the perfect opportunity for you. Location: Witham Hours: Monday to Friday, 08:30 am - 5:00 pm (40 hours per week, with a 30-minute unpaid break) Salary: Up to 28,000 per annum (depending on experience) Holidays: 25 days annual leave plus 8 bank holidays Mission Statement To promote and sell the organisation's products and services within an assigned geographic area, product range, or customer account list. The role focuses on securing orders at optimal commercial rates for lower volume sales, in line with company terms and conditions and the highest Environmental, Health & Safety standards. Key Relationships Volume Power Pricer Power Pricer Contracts Team Accessory Sales Specialist Customers & Clients Transport Team Production Team Performance Indicators Quotes per Day Quote Win Percentage /T Above Objective Price Accessory Sales ( ) Tonnes Sold Quote Open Percentage Key Responsibilities Sales & Quoting Negotiate prices and secure lower volume sales using Power Pricing guidelines. Analyse customer requirements and refer enquiries outside scope. Input enquiries into Power Pricing tool and calculate quotes. Quote customers and post won orders to ARMA. Product Promotion Assess customer needs and research projects. Recommend suitable products and added-value services. Calculate and quote accordingly. Customer Engagement Identify and contact prospective, lapsed, and current customers. Build and maintain positive relationships to drive repeat business. Coordinate site visits and refer leads to relevant stakeholders. Share customer and competitor insights internally. Quote Management Monitor and update quote statuses in Power Pricing. Follow up on open quotes and capture lost quotes appropriately. Order Fulfilment Coordinate with Production and Transport teams for delivery. Manage rebar and delivery schedules. Ensure delivery commitments are met. Issue Resolution Proactively identify and prevent customer complaints. Respond to and log complaints in CRM. Analyse complaint trends and escalate as needed. Collaborate with Credit Control to resolve credit issues. Technical Competencies Power Pricing - Advantage ARMA- Advantage CRM Systems - Required Microsoft Excel, Word, PowerPoint, Outlook - Required Success Factors - Advantage If you're eager to advance your career in sales and make a significant impact in the steel industry, we want to hear from you! Apply now to join a forward-thinking organisation where your efforts will be recognised and rewarded. Ready to make a difference? Submit your application today and take the first step towards a fulfilling career as an Internal Sales Representative! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
