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compliance manager social housing
Daniel Owen Ltd
Contracts Manager
Daniel Owen Ltd City, Birmingham
Contracts Manager We are working with a leading property services provider delivering essential maintenance and refurbishment works across the social housing sector. With an established presence across the Midlands, the organisation supports a large and diverse client base, maintaining thousands of homes and ensuring residents live in safe, compliant, and well-maintained environments. Position: Contracts Manager Location: West Midlands Salary: Up to 61,000 per annum + 5,000 car allowance + package Contract Type : Permanent Start date: Immediately available The Role: An opportunity has arisen for an experienced Contracts Manager to lead the delivery of multiple housing maintenance contracts. You will be responsible for driving operational performance, ensuring compliance, and delivering high-quality services across reactive, planned, and disrepair works. Key Responsibilities: Lead the delivery of multiple repairs and maintenance contracts Manage operatives and subcontractors to achieve KPIs and service standards Build and maintain strong relationships with clients, residents, and stakeholders Oversee contract performance, financial outcomes, and customer satisfaction Ensure compliance with Health & Safety legislation and regulatory standards Monitor quality through site inspections and performance reviews Manage resources, workflow, and programming efficiently Oversee variations, valuations, and financial reporting Support commercial forecasting and profitability reviews Lead, mentor, and develop operational teams About You: Proven experience as a Contracts Manager or Project Manager within social housing or property maintenance Strong technical understanding of repairs and maintenance operations Experience managing budgets, KPIs, and multi-disciplinary teams Knowledge of Health & Safety and compliance standards (IOSH/SMSTS/CSCS desirable) Strong leadership, organisational, and communication skill IT literate with experience using management and reporting systems Full UK driving licence and willingness to travel DBS Why Apply: This is an excellent opportunity to join a well-established organisation delivering essential services within the housing sector. The role offers long-term stability, meaningful work, and the chance to progress within a business that values professional development and internal growth. To apply, please send across your updated CV.
Jun 24, 2026
Full time
Contracts Manager We are working with a leading property services provider delivering essential maintenance and refurbishment works across the social housing sector. With an established presence across the Midlands, the organisation supports a large and diverse client base, maintaining thousands of homes and ensuring residents live in safe, compliant, and well-maintained environments. Position: Contracts Manager Location: West Midlands Salary: Up to 61,000 per annum + 5,000 car allowance + package Contract Type : Permanent Start date: Immediately available The Role: An opportunity has arisen for an experienced Contracts Manager to lead the delivery of multiple housing maintenance contracts. You will be responsible for driving operational performance, ensuring compliance, and delivering high-quality services across reactive, planned, and disrepair works. Key Responsibilities: Lead the delivery of multiple repairs and maintenance contracts Manage operatives and subcontractors to achieve KPIs and service standards Build and maintain strong relationships with clients, residents, and stakeholders Oversee contract performance, financial outcomes, and customer satisfaction Ensure compliance with Health & Safety legislation and regulatory standards Monitor quality through site inspections and performance reviews Manage resources, workflow, and programming efficiently Oversee variations, valuations, and financial reporting Support commercial forecasting and profitability reviews Lead, mentor, and develop operational teams About You: Proven experience as a Contracts Manager or Project Manager within social housing or property maintenance Strong technical understanding of repairs and maintenance operations Experience managing budgets, KPIs, and multi-disciplinary teams Knowledge of Health & Safety and compliance standards (IOSH/SMSTS/CSCS desirable) Strong leadership, organisational, and communication skill IT literate with experience using management and reporting systems Full UK driving licence and willingness to travel DBS Why Apply: This is an excellent opportunity to join a well-established organisation delivering essential services within the housing sector. The role offers long-term stability, meaningful work, and the chance to progress within a business that values professional development and internal growth. To apply, please send across your updated CV.
RG Setsquare
M&E Manager
RG Setsquare Harpurhey, Manchester
We are looking for an M&E contracts Manager for one of our clients who work on renewables, sustainability and eco projects in the Northwest. The are looking for someone with the ability to oversee Social housing, education, public sector projects in the region. This is a permanent opportunity working for a forward thinking innovative company in Cheshire. Role. duties, responsibilities Estimate and scope MEP trades during pre-construction. Review contract documents, making suggestions/modifications as they relate to the MEP trades. Manage and lead MEP subcontractors throughout duration of the project. Assist with developing detailed critical path methods (CPM) schedules for all MEP installation activities, including cost and resource loading. Work on project logistics and temporary facility plans. Review and approve material and equipment for MEP systems prior to installation. Monitor the installation and start-up of MEP systems and commissioning of project. Coordinate activities, materials procurement and other related activities with Project Manager and field staff. Communicate progress and prepare appropriate reports as needed. Represent the client with regard to the MEP process at weekly and contractors meetings. Take overall responsibility for the performance of all MEP trades. Supervise review and coordination of submittals and shop drawings Aims and Objectives: Deliver the company's expectations successfully across all key areas of the project, managing and supporting the individuals and team to exceed business performance targets. Identify and develop profitable opportunities through the procurement prior to the project commencing. Increase the profitability of the project through Procurement and VE opportunities. Ensure compliance to all policies during the project installation and during PC handover. Key responsibilities: Deliver financial targets to meet established objectives, this will include the reporting of financial status with the aid of the Site Commercial team into the Project Manager. Ensure compliance with company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Ensure works are carried out to high standard complying with relevant British Standards and codes of practice. Manage the provision of technical support to the contract. Maintain a close working relationship with Commercial, Engineering, Estimating and Support teams. Assist in final contract negotiations prior to contract award (including such matters as commercial and engineering matters). Provide engineering support (Mechanical or Electrical) as necessary to the business should workload demand in other areas or other new works. HNC/HND in Mechanical or electrical engineering Driving licence Degree qualified - desirable M&E Trade background - desirable Previous experience in the role is essential. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Jun 24, 2026
Full time
We are looking for an M&E contracts Manager for one of our clients who work on renewables, sustainability and eco projects in the Northwest. The are looking for someone with the ability to oversee Social housing, education, public sector projects in the region. This is a permanent opportunity working for a forward thinking innovative company in Cheshire. Role. duties, responsibilities Estimate and scope MEP trades during pre-construction. Review contract documents, making suggestions/modifications as they relate to the MEP trades. Manage and lead MEP subcontractors throughout duration of the project. Assist with developing detailed critical path methods (CPM) schedules for all MEP installation activities, including cost and resource loading. Work on project logistics and temporary facility plans. Review and approve material and equipment for MEP systems prior to installation. Monitor the installation and start-up of MEP systems and commissioning of project. Coordinate activities, materials procurement and other related activities with Project Manager and field staff. Communicate progress and prepare appropriate reports as needed. Represent the client with regard to the MEP process at weekly and contractors meetings. Take overall responsibility for the performance of all MEP trades. Supervise review and coordination of submittals and shop drawings Aims and Objectives: Deliver the company's expectations successfully across all key areas of the project, managing and supporting the individuals and team to exceed business performance targets. Identify and develop profitable opportunities through the procurement prior to the project commencing. Increase the profitability of the project through Procurement and VE opportunities. Ensure compliance to all policies during the project installation and during PC handover. Key responsibilities: Deliver financial targets to meet established objectives, this will include the reporting of financial status with the aid of the Site Commercial team into the Project Manager. Ensure compliance with company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Ensure works are carried out to high standard complying with relevant British Standards and codes of practice. Manage the provision of technical support to the contract. Maintain a close working relationship with Commercial, Engineering, Estimating and Support teams. Assist in final contract negotiations prior to contract award (including such matters as commercial and engineering matters). Provide engineering support (Mechanical or Electrical) as necessary to the business should workload demand in other areas or other new works. HNC/HND in Mechanical or electrical engineering Driving licence Degree qualified - desirable M&E Trade background - desirable Previous experience in the role is essential. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
E Personnel Recruitment
Corporate Compliance Manager (Interim)
E Personnel Recruitment Gosport, Hampshire
Corporate Compliance Manager (Interim) Location: Central Gosport, Hampshire Rate: £389.84 per day PAYE plus holiday allowance If the role was a permanent role, the annual salary would be in the region of £101k. Contract Type: Interim / Temporary Hours: 37 hours per week, Monday to Friday . The Opportunity An exciting opportunity has arisen for an experienced Corporate Compliance Manager to join a busy local authority team based in Gosport. This role is responsible for leading the Compliance Team and ensuring the effective management of statutory compliance activities across both social housing and corporate assets. The successful candidate will play a key role in driving compliance performance, managing specialist contractors and ensuring the safety of residents, staff and building users. Key Responsibilities Lead and manage the Compliance Team, including two Compliance Contract Leads and a Compliance Officer. Oversee and manage contracts relating to: Asbestos Management Surveys, Remedial Actions and Monitoring Electrical Inspections and Testing Fire Risk Assessments, Remedial Actions and Fire Servicing Gas Inspections, Testing and Servicing Lift Servicing and Maintenance Water Risk Assessments and Remedial Actions Drive contractor performance and maintain high levels of statutory compliance. Monitor compliance performance against agreed KPIs. Produce and present monthly compliance reports to senior stakeholders. Support the specification, procurement and mobilisation of compliance contracts. Verify contractor invoices and ensure expenditure aligns with contractual agreements. Chair and attend operational and strategic meetings as required. Build effective relationships with residents, leaseholders, councillors, contractors and internal departments. Ensure compliance records, certification and work programmes are accurately maintained through compliance management systems. About You To be successful in this role you will have: Proven experience managing multiple compliance disciplines within housing, property or local authority environments. Strong contractor management experience with a track record of improving performance. Previous experience managing compliance teams and staff. Excellent knowledge of statutory compliance regulations and associated legislation. Experience of budget management, cost control and delivering value for money. Strong analytical, reporting and presentation skills. Advanced Microsoft Office skills, particularly Excel and Word. Excellent organisational skills and attention to detail. Experience using compliance management systems would be highly advantageous. The ability to communicate effectively with stakeholders at all levels. Skills Compliance Management Contract Management Health & Safety Compliance Asbestos Compliance Fire Safety Management Gas Safety Compliance Electrical Compliance Budget Management Performance Reporting Stakeholder Management Benefits Competitive daily rate of £389.84 Opportunity to work within a respected local authority Varied and challenging compliance portfolio Leadership role with direct management responsibility Immediate impact on service delivery and resident safety . Should your application for a Corporate Compliance Manager be successful, you will be contacted shortly. Please note: The Corporate Compliance Manager job title shown above may be different to local job titles used in the client's business and issued on their contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.
Jun 24, 2026
Seasonal
Corporate Compliance Manager (Interim) Location: Central Gosport, Hampshire Rate: £389.84 per day PAYE plus holiday allowance If the role was a permanent role, the annual salary would be in the region of £101k. Contract Type: Interim / Temporary Hours: 37 hours per week, Monday to Friday . The Opportunity An exciting opportunity has arisen for an experienced Corporate Compliance Manager to join a busy local authority team based in Gosport. This role is responsible for leading the Compliance Team and ensuring the effective management of statutory compliance activities across both social housing and corporate assets. The successful candidate will play a key role in driving compliance performance, managing specialist contractors and ensuring the safety of residents, staff and building users. Key Responsibilities Lead and manage the Compliance Team, including two Compliance Contract Leads and a Compliance Officer. Oversee and manage contracts relating to: Asbestos Management Surveys, Remedial Actions and Monitoring Electrical Inspections and Testing Fire Risk Assessments, Remedial Actions and Fire Servicing Gas Inspections, Testing and Servicing Lift Servicing and Maintenance Water Risk Assessments and Remedial Actions Drive contractor performance and maintain high levels of statutory compliance. Monitor compliance performance against agreed KPIs. Produce and present monthly compliance reports to senior stakeholders. Support the specification, procurement and mobilisation of compliance contracts. Verify contractor invoices and ensure expenditure aligns with contractual agreements. Chair and attend operational and strategic meetings as required. Build effective relationships with residents, leaseholders, councillors, contractors and internal departments. Ensure compliance records, certification and work programmes are accurately maintained through compliance management systems. About You To be successful in this role you will have: Proven experience managing multiple compliance disciplines within housing, property or local authority environments. Strong contractor management experience with a track record of improving performance. Previous experience managing compliance teams and staff. Excellent knowledge of statutory compliance regulations and associated legislation. Experience of budget management, cost control and delivering value for money. Strong analytical, reporting and presentation skills. Advanced Microsoft Office skills, particularly Excel and Word. Excellent organisational skills and attention to detail. Experience using compliance management systems would be highly advantageous. The ability to communicate effectively with stakeholders at all levels. Skills Compliance Management Contract Management Health & Safety Compliance Asbestos Compliance Fire Safety Management Gas Safety Compliance Electrical Compliance Budget Management Performance Reporting Stakeholder Management Benefits Competitive daily rate of £389.84 Opportunity to work within a respected local authority Varied and challenging compliance portfolio Leadership role with direct management responsibility Immediate impact on service delivery and resident safety . Should your application for a Corporate Compliance Manager be successful, you will be contacted shortly. Please note: The Corporate Compliance Manager job title shown above may be different to local job titles used in the client's business and issued on their contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.
Depaul UK
Housing Management Worker
Depaul UK Lambeth, London
Housing Management Worker You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals in the borough are well-cared for. Location: Lambeth - Lambeth YP Assessment Time Out Salary: £29,336 per annum Closing Date: 05 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Make a real difference as a Housing Management Worker at our service in Lambeth . You ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly. We re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach. You ll work directly with young people with complex needs, using a strengths-based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence. Join an inclusive, values-driven organisation where your work has real impact. With ongoing training, support, and a strong team culture, you ll help create safe homes, empower young people, and deliver services that truly change lives. Please note that this job opportunity is offered as a full-time ( 37.5 hour per week ), permanent role. KEY DELIVERABLES • You will always ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable. • You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement. • You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money. • You will be responsible for ensuring that accommodation units are well maintained in accordance with the management agreement and for bringing them quickly into management to minimize void loss. • You will prepare short reports on arrears, voids, and repairs for the service manager, Depaul s central services and commissioner meetings as required. • You will be responsible for ensuring that all common parts and grounds of Depaul managed properties are in good maintenance order and adhere to Depaul Health and Safety requirements. • You will be responsible for maintaining Health and Safety standards in the premises and a point of information for clients regarding Health and Safety. • You will facilitate the fair allocation of letting accommodation in accordance with Depaul s Policy and Procedures. • You will work with the keyworkers and clients to collect rents and service charges and hold responsibility for the accurate reporting of rental income, voids and allocations to Depaul s finance team. • You will liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding individual rental income claims. • You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt. • You will be the first point of contact for landlord queries and contractors. • You will support and facilitate the work of the volunteers who add value to the work that we do. • You will contribute to making the environment a positive place to work for all staff, volunteers, and students. • You will undertake further duties as commensurate to the role identified by your line manager. • Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of Depaul to clients and attending residents meetings when appropriate. • You will attend training as appropriate to your development to support you in your role. • You will form an integral part of the team and as such attend team meetings when required. WHAT WE ARE LOOKING FOR FROM YOU When completing your application form please address all the points set out below. • Experience of working within a supported and/or social housing setting • An understanding and commitment to working in an assets based way • An understanding of the needs of people experiencing homelessness, mental health challenges, substance use, or leaving care. • A knowledge and understanding of housing management • A knowledge and understanding of welfare benefits • Good literacy, numeracy and IT skills • Able to demonstrate clear understanding of safeguarding requirements and procedures • A commitment to promoting equality, diversity and inclusion, ensuring everyone is treated with respect and dignity. • Commitment to promoting an environment which has the highest regard for the Health and Safety of others. • Personal and professional integrity • High level understanding of professional boundaries and ability to maintain boundaries • Effective collaborative working • Ability to effectively reflect on own practices for ongoing learning and development • Respect for the values and ethos of Depaul and its founding partners. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.
Jun 24, 2026
Full time
Housing Management Worker You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals in the borough are well-cared for. Location: Lambeth - Lambeth YP Assessment Time Out Salary: £29,336 per annum Closing Date: 05 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Make a real difference as a Housing Management Worker at our service in Lambeth . You ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly. We re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach. You ll work directly with young people with complex needs, using a strengths-based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence. Join an inclusive, values-driven organisation where your work has real impact. With ongoing training, support, and a strong team culture, you ll help create safe homes, empower young people, and deliver services that truly change lives. Please note that this job opportunity is offered as a full-time ( 37.5 hour per week ), permanent role. KEY DELIVERABLES • You will always ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable. • You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement. • You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money. • You will be responsible for ensuring that accommodation units are well maintained in accordance with the management agreement and for bringing them quickly into management to minimize void loss. • You will prepare short reports on arrears, voids, and repairs for the service manager, Depaul s central services and commissioner meetings as required. • You will be responsible for ensuring that all common parts and grounds of Depaul managed properties are in good maintenance order and adhere to Depaul Health and Safety requirements. • You will be responsible for maintaining Health and Safety standards in the premises and a point of information for clients regarding Health and Safety. • You will facilitate the fair allocation of letting accommodation in accordance with Depaul s Policy and Procedures. • You will work with the keyworkers and clients to collect rents and service charges and hold responsibility for the accurate reporting of rental income, voids and allocations to Depaul s finance team. • You will liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding individual rental income claims. • You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt. • You will be the first point of contact for landlord queries and contractors. • You will support and facilitate the work of the volunteers who add value to the work that we do. • You will contribute to making the environment a positive place to work for all staff, volunteers, and students. • You will undertake further duties as commensurate to the role identified by your line manager. • Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of Depaul to clients and attending residents meetings when appropriate. • You will attend training as appropriate to your development to support you in your role. • You will form an integral part of the team and as such attend team meetings when required. WHAT WE ARE LOOKING FOR FROM YOU When completing your application form please address all the points set out below. • Experience of working within a supported and/or social housing setting • An understanding and commitment to working in an assets based way • An understanding of the needs of people experiencing homelessness, mental health challenges, substance use, or leaving care. • A knowledge and understanding of housing management • A knowledge and understanding of welfare benefits • Good literacy, numeracy and IT skills • Able to demonstrate clear understanding of safeguarding requirements and procedures • A commitment to promoting equality, diversity and inclusion, ensuring everyone is treated with respect and dignity. • Commitment to promoting an environment which has the highest regard for the Health and Safety of others. • Personal and professional integrity • High level understanding of professional boundaries and ability to maintain boundaries • Effective collaborative working • Ability to effectively reflect on own practices for ongoing learning and development • Respect for the values and ethos of Depaul and its founding partners. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.
Park Avenue Recruitment
Interim Repairs Manager
Park Avenue Recruitment
Repairs Manager Local Authority in Surrey 500 per day 3-4 days on-site A local authority in Surrey is seeking an experienced Repairs Manager to lead a high-performing housing operations function. This is a fantastic opportunity to take on a role with real operational ownership, overseeing multiple workstreams across repairs, damp & mould, and voids. The Role You will be responsible for leading and driving performance across key housing services, ensuring high-quality delivery and strong resident outcomes. Key responsibilities include: Overseeing repairs, voids, and damp & mould services Managing and developing operational teams, including a dedicated Voids Manager Providing leadership across surveyors and wider housing operations teams Ensuring compliance with KPIs, SLAs, and regulatory standards Driving service improvements and operational efficiency Acting as a key point of escalation for complex issues Team Structure 2x Surveyors (Repairs) 2x Surveyors (Voids) Voids Manager reporting directly into you Oversight of the DLO (Direct Labour Organisation) About You We are looking for a proven leader within housing repairs and maintenance who can hit the ground running in a fast-paced environment. You will have: Extensive experience in housing repairs, voids, and maintenance services Strong leadership and team management capabilities Experience working within local authority or social housing environments A track record of improving performance and service delivery Excellent stakeholder management and communication skills Additional Information Day rate: 500 Hybrid working: 3-4 days in the office Confidential opportunity - not yet on the open market If you are interested in this opportunity or would like to find out more, please get in touch to discuss further.
Jun 24, 2026
Contractor
Repairs Manager Local Authority in Surrey 500 per day 3-4 days on-site A local authority in Surrey is seeking an experienced Repairs Manager to lead a high-performing housing operations function. This is a fantastic opportunity to take on a role with real operational ownership, overseeing multiple workstreams across repairs, damp & mould, and voids. The Role You will be responsible for leading and driving performance across key housing services, ensuring high-quality delivery and strong resident outcomes. Key responsibilities include: Overseeing repairs, voids, and damp & mould services Managing and developing operational teams, including a dedicated Voids Manager Providing leadership across surveyors and wider housing operations teams Ensuring compliance with KPIs, SLAs, and regulatory standards Driving service improvements and operational efficiency Acting as a key point of escalation for complex issues Team Structure 2x Surveyors (Repairs) 2x Surveyors (Voids) Voids Manager reporting directly into you Oversight of the DLO (Direct Labour Organisation) About You We are looking for a proven leader within housing repairs and maintenance who can hit the ground running in a fast-paced environment. You will have: Extensive experience in housing repairs, voids, and maintenance services Strong leadership and team management capabilities Experience working within local authority or social housing environments A track record of improving performance and service delivery Excellent stakeholder management and communication skills Additional Information Day rate: 500 Hybrid working: 3-4 days in the office Confidential opportunity - not yet on the open market If you are interested in this opportunity or would like to find out more, please get in touch to discuss further.
Stonewater
Information Governance Manager
Stonewater
Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an experienced Information Governance Manager to lead our Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you ll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of our data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What we re looking for We re looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You ll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jun 24, 2026
Full time
Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an experienced Information Governance Manager to lead our Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you ll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of our data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What we re looking for We re looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You ll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Stonewater
Information Governance Officer
Stonewater
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jun 24, 2026
Full time
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Hays
Rent Setting & Systems Process Improvement
Hays Manchester, Lancashire
Rent/Service Charge process improvement within Housing Immediate Hybrid £20.50phr + Holiday About the role We are seeking an experienced Rent Setting & Systems Improvement Manager to lead and deliver improvements to our rent and service charge setting processes within a housing management environment. This role will play a key part in streamlining existing processes, managing staff, and supporting the implementation and integration of a new housing management system.You will work closely with Finance, Housing, and IT teams to ensure accurate rent and service charge calculations, robust governance, and efficient end-to-end processes that support both customers and staff. Key responsibilities Lead and manage the rent and service charge setting process across the organisation, ensuring compliance with legislation and regulatory requirements. Manage, support, and develop a small team responsible for rent and service charges. Review, redesign, and streamline rent-setting processes, identifying opportunities for automation and efficiency. Play a key role in the implementation and integration of a new housing management system, ensuring rent and service charge functionality meets business needs. Translate business requirements into clear system and process specifications Work collaboratively with stakeholders to embed improved ways of working Ensure data accuracy, reconciliation, and strong audit trails Support change management and staff training during system and process changes About you You will have: Proven experience in rent setting and/or service charges within a housing environment (social housing, housing association, or local authority) Experience of process improvement or service redesign, with the ability to simplify complex processes Hands-on involvement in a housing management system implementation or major system change (e.g. Northgate, Capita, Aareon, Civica or similar) Strong staff management experience, including coaching and performance management Excellent stakeholder engagement and communication skills Confidence working in a hybrid role, balancing home working with on-site collaboration Why join? Opportunity to shape and improve a critical housing service Play a key role in a major system and process transformation Flexible hybrid working (home-based with 1-2 days per week on site in Manchester) Supportive, values-driven organisation with a focus on continuous improvement
Jun 24, 2026
Contractor
Rent/Service Charge process improvement within Housing Immediate Hybrid £20.50phr + Holiday About the role We are seeking an experienced Rent Setting & Systems Improvement Manager to lead and deliver improvements to our rent and service charge setting processes within a housing management environment. This role will play a key part in streamlining existing processes, managing staff, and supporting the implementation and integration of a new housing management system.You will work closely with Finance, Housing, and IT teams to ensure accurate rent and service charge calculations, robust governance, and efficient end-to-end processes that support both customers and staff. Key responsibilities Lead and manage the rent and service charge setting process across the organisation, ensuring compliance with legislation and regulatory requirements. Manage, support, and develop a small team responsible for rent and service charges. Review, redesign, and streamline rent-setting processes, identifying opportunities for automation and efficiency. Play a key role in the implementation and integration of a new housing management system, ensuring rent and service charge functionality meets business needs. Translate business requirements into clear system and process specifications Work collaboratively with stakeholders to embed improved ways of working Ensure data accuracy, reconciliation, and strong audit trails Support change management and staff training during system and process changes About you You will have: Proven experience in rent setting and/or service charges within a housing environment (social housing, housing association, or local authority) Experience of process improvement or service redesign, with the ability to simplify complex processes Hands-on involvement in a housing management system implementation or major system change (e.g. Northgate, Capita, Aareon, Civica or similar) Strong staff management experience, including coaching and performance management Excellent stakeholder engagement and communication skills Confidence working in a hybrid role, balancing home working with on-site collaboration Why join? Opportunity to shape and improve a critical housing service Play a key role in a major system and process transformation Flexible hybrid working (home-based with 1-2 days per week on site in Manchester) Supportive, values-driven organisation with a focus on continuous improvement
TristoneNash Ltd
Building Safety Manager
TristoneNash Ltd
TristoneNash Ltd have an excellent opportunity for a building safety professional who is passionate about protecting residents, driving compliance, and ensuring our homes meet the highest safety standards. The Opportunity Reporting into the Head of Compliance, you will take ownership of building safety across the housing portfolio, ensuring compliance with the Building Safety Act, Fire Safety Regulations, and all relevant statutory requirements. Working closely with internal teams, contractors, consultants, and regulatory bodies, you will lead on the development and implementation of robust building safety processes, providing assurance that the residents remain safe and homes remain compliant. This role offers a hybrid working arrangement, combining home working with regular attendance at our Kidderminster office and visits across our housing stock as required. Key Responsibilities Lead the delivery of building safety compliance across the organisation's residential portfolio. Develop, maintain, and review Building Safety Cases and supporting documentation. Ensure compliance with the Building Safety Act and associated regulatory requirements. Manage building safety risks, including fire, structural, and other safety-critical elements. Monitor contractor performance and ensure compliance-related works are delivered effectively. Support the organisation in maintaining accurate compliance records and reporting. Work collaboratively with operational teams to embed a strong safety culture throughout the business. Act as a key point of contact for residents, contractors, and regulatory stakeholders on building safety matters. Provide expert advice and guidance to senior leaders on building safety and compliance issues. About You You will have: Proven experience in a Building Safety, Compliance, Asset Management, or Property Safety role. Strong knowledge of the Building Safety Act, Fire Safety legislation, and wider property compliance requirements. Experience working within social housing, housing associations, local authorities, or residential property management. Excellent stakeholder management and communication skills. The ability to manage multiple priorities and work effectively both independently and collaboratively. A relevant qualification in Building Safety, Construction, Surveying, Fire Safety, Compliance, or a related discipline (desirable). To apply for this position please submit your CV or speak to Harvey Baker on for more information
Jun 24, 2026
Contractor
TristoneNash Ltd have an excellent opportunity for a building safety professional who is passionate about protecting residents, driving compliance, and ensuring our homes meet the highest safety standards. The Opportunity Reporting into the Head of Compliance, you will take ownership of building safety across the housing portfolio, ensuring compliance with the Building Safety Act, Fire Safety Regulations, and all relevant statutory requirements. Working closely with internal teams, contractors, consultants, and regulatory bodies, you will lead on the development and implementation of robust building safety processes, providing assurance that the residents remain safe and homes remain compliant. This role offers a hybrid working arrangement, combining home working with regular attendance at our Kidderminster office and visits across our housing stock as required. Key Responsibilities Lead the delivery of building safety compliance across the organisation's residential portfolio. Develop, maintain, and review Building Safety Cases and supporting documentation. Ensure compliance with the Building Safety Act and associated regulatory requirements. Manage building safety risks, including fire, structural, and other safety-critical elements. Monitor contractor performance and ensure compliance-related works are delivered effectively. Support the organisation in maintaining accurate compliance records and reporting. Work collaboratively with operational teams to embed a strong safety culture throughout the business. Act as a key point of contact for residents, contractors, and regulatory stakeholders on building safety matters. Provide expert advice and guidance to senior leaders on building safety and compliance issues. About You You will have: Proven experience in a Building Safety, Compliance, Asset Management, or Property Safety role. Strong knowledge of the Building Safety Act, Fire Safety legislation, and wider property compliance requirements. Experience working within social housing, housing associations, local authorities, or residential property management. Excellent stakeholder management and communication skills. The ability to manage multiple priorities and work effectively both independently and collaboratively. A relevant qualification in Building Safety, Construction, Surveying, Fire Safety, Compliance, or a related discipline (desirable). To apply for this position please submit your CV or speak to Harvey Baker on for more information
IRIS Recruitment
Treasury & Investment Manager
IRIS Recruitment
Treasury & Investment Manager Manchester, Greater Manchester £65,000 per annum Permanent, Full Time (35 hours per week) Agile working in place Closing date: 6th July 2026 Interview date: Week commencing 20th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing key financial systems and tools including financial planning models, asset and liability registers, investment appraisals, and cashflow forecasting. In this role, you will be responsible for Develop and maintain treasury strategy and policies, ensuring liquidity, compliance, and accurate cashflow reporting. Monitor and report on financial performance for growth, investment, and treasury plans, providing variance analysis and recovery plans where needed. Oversee funding and lender relationships, including debt management, covenant compliance, and loan security schedules. Insurance portfolio management We are looking for people who are or have Qualified Accountant (ACA / ACCA / CIMA / CIPFA) or Treasury (MCT) Proven experience running day-to-day Treasury operations within a fast-paced finance or treasury environment, with confidence across cash, payments and controls. A track record of improving processes, service delivery or commercial outcomes, with the ability to spot opportunities and drive change. Strong communication and stakeholder-management skills, comfortable influencing and presenting to audiences at different levels of the organisation. A people-focused leader with experience in developing others through coaching, performance management and on-the-job training. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Jun 24, 2026
Full time
Treasury & Investment Manager Manchester, Greater Manchester £65,000 per annum Permanent, Full Time (35 hours per week) Agile working in place Closing date: 6th July 2026 Interview date: Week commencing 20th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing key financial systems and tools including financial planning models, asset and liability registers, investment appraisals, and cashflow forecasting. In this role, you will be responsible for Develop and maintain treasury strategy and policies, ensuring liquidity, compliance, and accurate cashflow reporting. Monitor and report on financial performance for growth, investment, and treasury plans, providing variance analysis and recovery plans where needed. Oversee funding and lender relationships, including debt management, covenant compliance, and loan security schedules. Insurance portfolio management We are looking for people who are or have Qualified Accountant (ACA / ACCA / CIMA / CIPFA) or Treasury (MCT) Proven experience running day-to-day Treasury operations within a fast-paced finance or treasury environment, with confidence across cash, payments and controls. A track record of improving processes, service delivery or commercial outcomes, with the ability to spot opportunities and drive change. Strong communication and stakeholder-management skills, comfortable influencing and presenting to audiences at different levels of the organisation. A people-focused leader with experience in developing others through coaching, performance management and on-the-job training. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Daniel Owen Ltd
Gas Supervisor
Daniel Owen Ltd
Gas Supervisor - Social Housing Location: North London Salary: 45,000 - 55,000 Contract: Temp-to-Perm Hours: Monday to Friday, 8:00am - 5:00pm We are currently recruiting for an experienced Gas Supervisor to join a leading contractor within the Social Housing sector covering North London. Reporting to the Gas Manager, you will be responsible for supervising a team of Gas Engineers and Apprentices, ensuring all servicing, maintenance, and installation works are completed safely, efficiently, and to a high standard. Key Responsibilities Supervise Gas Engineers and Apprentices across domestic gas works Support the Gas Manager with technical and operational duties Carry out quality inspections and audits on engineers and subcontractors Ensure compliance with Gas Safe regulations and health & safety standards Attend client and health & safety meetings where required Assist with resident and client queries and complaints Carry out servicing, repairs, commissioning, and maintenance work when necessary Requirements Full Domestic ACS qualifications including MET1 CDMMA1 qualification Previous experience within Social Housing Experience supervising or mentoring engineers Strong understanding of gas compliance and health & safety Good IT skills including Microsoft Excel and Word Desirable Gas auditing experience SMSTS qualification LPG, Oil, or Commercial Gas qualifications This is an excellent temp-to-perm opportunity offering long-term progression with a well-established
Jun 24, 2026
Seasonal
Gas Supervisor - Social Housing Location: North London Salary: 45,000 - 55,000 Contract: Temp-to-Perm Hours: Monday to Friday, 8:00am - 5:00pm We are currently recruiting for an experienced Gas Supervisor to join a leading contractor within the Social Housing sector covering North London. Reporting to the Gas Manager, you will be responsible for supervising a team of Gas Engineers and Apprentices, ensuring all servicing, maintenance, and installation works are completed safely, efficiently, and to a high standard. Key Responsibilities Supervise Gas Engineers and Apprentices across domestic gas works Support the Gas Manager with technical and operational duties Carry out quality inspections and audits on engineers and subcontractors Ensure compliance with Gas Safe regulations and health & safety standards Attend client and health & safety meetings where required Assist with resident and client queries and complaints Carry out servicing, repairs, commissioning, and maintenance work when necessary Requirements Full Domestic ACS qualifications including MET1 CDMMA1 qualification Previous experience within Social Housing Experience supervising or mentoring engineers Strong understanding of gas compliance and health & safety Good IT skills including Microsoft Excel and Word Desirable Gas auditing experience SMSTS qualification LPG, Oil, or Commercial Gas qualifications This is an excellent temp-to-perm opportunity offering long-term progression with a well-established
EA Associates
Business Development Manager
EA Associates Camden, London
EA Associates are partnering with a small, family run construction with a strong reputation for delivering quality projects across the residential and commercial sectors. As part of our growth strategy, we are looking to expand our presence within the social housing and planned/reactive maintenance markets. We are seeking an ambitious and driven Business Development Manager to help identify, secure, and develop new opportunities within housing associations, local authorities, and social housing providers. The Role Reporting to the directors, you will play a key role in driving business growth by building relationships with key decision-makers, identifying tender opportunities, and developing strategic partnerships within the social housing and maintenance sectors. This is an exciting opportunity for someone with strong industry contacts and experience of winning maintenance, refurbishment, and social housing contracts. Key Responsibilities Identify and develop new business opportunities within the social housing sector. Build and maintain relationships with housing associations, local authorities, framework providers, and property management organisations. Monitor and identify upcoming tender opportunities for reactive maintenance, planned maintenance, voids, repairs, and refurbishment works. Lead bid and tender submissions alongside the operational team. Develop and implement business development strategies to achieve growth targets. Attend networking events, industry forums, and client meetings. Maintain a pipeline of opportunities and provide regular reports on business development activities. Work closely with estimating, operations, and senior management teams to ensure successful project delivery and client satisfaction. Promote the company's services and strengthen its market presence. About You The successful candidate will have: Proven experience in business development within construction, property maintenance, or social housing. Strong understanding of social housing procurement routes, frameworks, and tendering processes. Established relationships within housing associations, local authorities, or maintenance procurement teams would be highly advantageous. A track record of securing maintenance, refurbishment, repairs, or compliance-related contracts. Excellent communication, negotiation, and presentation skills. Self-motivated with the ability to work independently and drive results. Full UK driving licence. What We Offer Company vehicle or car allowance. Opportunity to play a key role in shaping the future growth of the business. Supportive and entrepreneurial working environment. Career progression opportunities within a growing company. Pension scheme and holiday entitlement. Apply Now If you have the drive, industry knowledge, and contacts to help grow our presence within the social housing and maintenance sector, we'd love to hear from you.
Jun 23, 2026
Full time
EA Associates are partnering with a small, family run construction with a strong reputation for delivering quality projects across the residential and commercial sectors. As part of our growth strategy, we are looking to expand our presence within the social housing and planned/reactive maintenance markets. We are seeking an ambitious and driven Business Development Manager to help identify, secure, and develop new opportunities within housing associations, local authorities, and social housing providers. The Role Reporting to the directors, you will play a key role in driving business growth by building relationships with key decision-makers, identifying tender opportunities, and developing strategic partnerships within the social housing and maintenance sectors. This is an exciting opportunity for someone with strong industry contacts and experience of winning maintenance, refurbishment, and social housing contracts. Key Responsibilities Identify and develop new business opportunities within the social housing sector. Build and maintain relationships with housing associations, local authorities, framework providers, and property management organisations. Monitor and identify upcoming tender opportunities for reactive maintenance, planned maintenance, voids, repairs, and refurbishment works. Lead bid and tender submissions alongside the operational team. Develop and implement business development strategies to achieve growth targets. Attend networking events, industry forums, and client meetings. Maintain a pipeline of opportunities and provide regular reports on business development activities. Work closely with estimating, operations, and senior management teams to ensure successful project delivery and client satisfaction. Promote the company's services and strengthen its market presence. About You The successful candidate will have: Proven experience in business development within construction, property maintenance, or social housing. Strong understanding of social housing procurement routes, frameworks, and tendering processes. Established relationships within housing associations, local authorities, or maintenance procurement teams would be highly advantageous. A track record of securing maintenance, refurbishment, repairs, or compliance-related contracts. Excellent communication, negotiation, and presentation skills. Self-motivated with the ability to work independently and drive results. Full UK driving licence. What We Offer Company vehicle or car allowance. Opportunity to play a key role in shaping the future growth of the business. Supportive and entrepreneurial working environment. Career progression opportunities within a growing company. Pension scheme and holiday entitlement. Apply Now If you have the drive, industry knowledge, and contacts to help grow our presence within the social housing and maintenance sector, we'd love to hear from you.
Irwell Valley Homes
Treasury & Investment Manager
Irwell Valley Homes City, Manchester
Treasury & Investment Manager Manchester, Greater Manchester £65,000 per annum Permanent, Full Time (35 hours per week) Agile working in place Closing date: 6th July 2026 Interview date: Week commencing 20th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing key financial systems and tools including financial planning models, asset and liability registers, investment appraisals, and cashflow forecasting. In this role, you will be responsible for Develop and maintain treasury strategy and policies, ensuring liquidity, compliance, and accurate cashflow reporting. Monitor and report on financial performance for growth, investment, and treasury plans, providing variance analysis and recovery plans where needed. Oversee funding and lender relationships, including debt management, covenant compliance, and loan security schedules. Insurance portfolio management We are looking for people who are or have Qualified Accountant (ACA / ACCA / CIMA / CIPFA) or Treasury (MCT) Proven experience running day-to-day Treasury operations within a fast-paced finance or treasury environment, with confidence across cash, payments and controls. A track record of improving processes, service delivery or commercial outcomes, with the ability to spot opportunities and drive change. Strong communication and stakeholder-management skills, comfortable influencing and presenting to audiences at different levels of the organisation. A people-focused leader with experience in developing others through coaching, performance management and on-the-job training. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Jun 23, 2026
Full time
Treasury & Investment Manager Manchester, Greater Manchester £65,000 per annum Permanent, Full Time (35 hours per week) Agile working in place Closing date: 6th July 2026 Interview date: Week commencing 20th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing key financial systems and tools including financial planning models, asset and liability registers, investment appraisals, and cashflow forecasting. In this role, you will be responsible for Develop and maintain treasury strategy and policies, ensuring liquidity, compliance, and accurate cashflow reporting. Monitor and report on financial performance for growth, investment, and treasury plans, providing variance analysis and recovery plans where needed. Oversee funding and lender relationships, including debt management, covenant compliance, and loan security schedules. Insurance portfolio management We are looking for people who are or have Qualified Accountant (ACA / ACCA / CIMA / CIPFA) or Treasury (MCT) Proven experience running day-to-day Treasury operations within a fast-paced finance or treasury environment, with confidence across cash, payments and controls. A track record of improving processes, service delivery or commercial outcomes, with the ability to spot opportunities and drive change. Strong communication and stakeholder-management skills, comfortable influencing and presenting to audiences at different levels of the organisation. A people-focused leader with experience in developing others through coaching, performance management and on-the-job training. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Daniel Owen Ltd
Health, Safety and Environmental Manager
Daniel Owen Ltd City, London
Health, Safety and Environmental Manager Permanent, Full Time (40 hours per week) Covering London offices Up to 70K About the Role As our Health, Safety & Environmental Manager, you will advise on statutory compliance of all relevant operational activities, ensuring current procedures / systems within the business comply with relevant policy and legislation and industry best practice. You will work closely with projects and business hubs promoting a positive and proactive approach to HSE management and providing technical expertise and mentoring, educating the business on regulatory compliance obligations and adherence with our ISO management system including carrying out regular audits and inspections. You must hold a valid full or automatic UK driving licence held for a minimum of 12 months. The role may require frequential on-site audits to social housing properties. Key attributes to this role are as follows: Have a Social Housing and Repair and Maintenance or Facilities Management background. A NEBOSH Construction Certificate is required as a minimum and ideally working towards Diploma or equivalent. Hands-on, relevant industry experience and knowledge of the construction/Repairs/Facilities Management industry is required. You will have a positive and proactive approach to HSE management, with the ability to build strong relationship in order to influence and engage at all levels of the business to ultimately deliver a strong HSE culture. Lead on workplace accident/incident investigations. Ability to produce factual, clear and concise reports. Strong track record of managing multi-site workforces. Good level of written English. Good computer skills. Good communication skills e.g. ability to communicate with different stakeholders at different levels. Ensure best practice prevails throughout the Region's activities.
Jun 23, 2026
Full time
Health, Safety and Environmental Manager Permanent, Full Time (40 hours per week) Covering London offices Up to 70K About the Role As our Health, Safety & Environmental Manager, you will advise on statutory compliance of all relevant operational activities, ensuring current procedures / systems within the business comply with relevant policy and legislation and industry best practice. You will work closely with projects and business hubs promoting a positive and proactive approach to HSE management and providing technical expertise and mentoring, educating the business on regulatory compliance obligations and adherence with our ISO management system including carrying out regular audits and inspections. You must hold a valid full or automatic UK driving licence held for a minimum of 12 months. The role may require frequential on-site audits to social housing properties. Key attributes to this role are as follows: Have a Social Housing and Repair and Maintenance or Facilities Management background. A NEBOSH Construction Certificate is required as a minimum and ideally working towards Diploma or equivalent. Hands-on, relevant industry experience and knowledge of the construction/Repairs/Facilities Management industry is required. You will have a positive and proactive approach to HSE management, with the ability to build strong relationship in order to influence and engage at all levels of the business to ultimately deliver a strong HSE culture. Lead on workplace accident/incident investigations. Ability to produce factual, clear and concise reports. Strong track record of managing multi-site workforces. Good level of written English. Good computer skills. Good communication skills e.g. ability to communicate with different stakeholders at different levels. Ensure best practice prevails throughout the Region's activities.
Hays
Contract Manager - Planned Works
Hays Plymouth, Devon
Contracts Manager - Planned works Role Purpose The Contracts Manager will lead the commercial and contractual management of planned roofing and external works programmes across the organisation's housing stock. This includes pitched and flat roof replacements, external wall repairs, cladding remediation, windows and doors, rainwater goods, external decorations, and structural fabric works. While ensuring programmes are delivered safely, compliantly, and with minimal disruption to residents. Key Responsibilities Roofing & External Works Oversight - Manage multi-year programmes covering roof renewals, external envelope upgrades, and associated compliance works. Contract Administration - Administer NEC/JCT contracts, manage variations, early warnings, extensions of time, and contract close-out. Technical Quality Assurance - Ensure roofing systems, external fabric repairs, and facade works meet specification, manufacturer requirements, and warranty conditions. Supplier Performance Management - Monitor contractor KPIs for quality construction, safety, programme adherence, and resident satisfaction. Budget & Cost Control - Validate valuations, challenge cost build-ups, forecast spend, and ensure value for money across capital programmes. Compliance & Building Safety - Ensure works comply with CDM, Building Safety Act requirements, fire safety guidance, and external wall system regulations. Risk Management - Identify and mitigate risks such as water ingress, structural deterioration, access challenges, and weather-related delays. Stakeholder Engagement - Coordinate with asset management, resident engagement, procurement, and external consultants. Dispute Resolution - Manage claims, defects, and contractual disputes to protect the organisation's commercial position. Reporting & Data - Produce clear reports on progress, risks, spend, and contractor performance for senior leadership. Essential Skills & Experience Roofing & External Fabric Knowledge - Strong understanding of pitched/flat roofing systems, external wall construction, cladding, and building envelope performance. Social Housing Experience - Knowledge of resident-centred delivery, decency standards, and asset management strategies. Contract Law & Procurement - Experience with public sector procurement routes and contract forms (NEC/JCT). Technical & Commercial Acumen - Ability to interpret technical drawings, challenge contractor proposals, and ensure cost-effective delivery. Health & Safety Awareness - Understanding of CDM, working-at-height requirements, scaffolding, and safe access arrangements. Communication & Negotiation - Skilled in managing contractors, consultants, and internal stakeholders. Desirable Qualifications Construction ticks or accreditations Experience with external wall systems, roofing warranties, or cladding remediation. Familiarity with asset management systems and programme management tools. Personal Attributes Confident in challenging quality construction and driving high-quality outcomes. Strong commitment to resident safety, building integrity, and long-term asset performance. Able to balance commercial rigour with empathy and public-sector accountability. What to do Next If you are interested in the above position, apply online or reach out to a member of the Hays Property Team.
Jun 23, 2026
Full time
Contracts Manager - Planned works Role Purpose The Contracts Manager will lead the commercial and contractual management of planned roofing and external works programmes across the organisation's housing stock. This includes pitched and flat roof replacements, external wall repairs, cladding remediation, windows and doors, rainwater goods, external decorations, and structural fabric works. While ensuring programmes are delivered safely, compliantly, and with minimal disruption to residents. Key Responsibilities Roofing & External Works Oversight - Manage multi-year programmes covering roof renewals, external envelope upgrades, and associated compliance works. Contract Administration - Administer NEC/JCT contracts, manage variations, early warnings, extensions of time, and contract close-out. Technical Quality Assurance - Ensure roofing systems, external fabric repairs, and facade works meet specification, manufacturer requirements, and warranty conditions. Supplier Performance Management - Monitor contractor KPIs for quality construction, safety, programme adherence, and resident satisfaction. Budget & Cost Control - Validate valuations, challenge cost build-ups, forecast spend, and ensure value for money across capital programmes. Compliance & Building Safety - Ensure works comply with CDM, Building Safety Act requirements, fire safety guidance, and external wall system regulations. Risk Management - Identify and mitigate risks such as water ingress, structural deterioration, access challenges, and weather-related delays. Stakeholder Engagement - Coordinate with asset management, resident engagement, procurement, and external consultants. Dispute Resolution - Manage claims, defects, and contractual disputes to protect the organisation's commercial position. Reporting & Data - Produce clear reports on progress, risks, spend, and contractor performance for senior leadership. Essential Skills & Experience Roofing & External Fabric Knowledge - Strong understanding of pitched/flat roofing systems, external wall construction, cladding, and building envelope performance. Social Housing Experience - Knowledge of resident-centred delivery, decency standards, and asset management strategies. Contract Law & Procurement - Experience with public sector procurement routes and contract forms (NEC/JCT). Technical & Commercial Acumen - Ability to interpret technical drawings, challenge contractor proposals, and ensure cost-effective delivery. Health & Safety Awareness - Understanding of CDM, working-at-height requirements, scaffolding, and safe access arrangements. Communication & Negotiation - Skilled in managing contractors, consultants, and internal stakeholders. Desirable Qualifications Construction ticks or accreditations Experience with external wall systems, roofing warranties, or cladding remediation. Familiarity with asset management systems and programme management tools. Personal Attributes Confident in challenging quality construction and driving high-quality outcomes. Strong commitment to resident safety, building integrity, and long-term asset performance. Able to balance commercial rigour with empathy and public-sector accountability. What to do Next If you are interested in the above position, apply online or reach out to a member of the Hays Property Team.
CHS Group
Corporate Complaints Manager
CHS Group Cambridge, Cambridgeshire
Corporate Complaints Manager Cambridge Permanent Full-Time This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported. You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. You ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code. You ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience. About the role Reporting to the Executive Director, Customers Services you will: Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases. Analyse complaint data and identify trends, root causes, and opportunities for improvement Support continuous improvement across the complaints process and customer experience Prepare our internal and external reporting and self-assessments and ensure they are published on time. What You ll Bring You ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues. Experience Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment Experience of implementing change to drive up standards and performance Experience of using and improving databases / IT systems for customer and/or complaints data. Experience of collating and presenting data to a range of audiences Good knowledge of the Housing Ombudsman s Complaints Handling Code and regulatory framework for social housing Skills Excellent communication, influencing and listening skills Outstanding customer focus with the ability to balance empathy, accountability and operational compliance Excellent investigative and problem-solving skills Excellent analytical skills, using data to drive improvement Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs A collaborative and assertive approach to working with colleagues and teams to drive improvement Qualification: Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards. Hybrid Working Arrangements the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration. Benefits of working for CHS Group: Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (£250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) Free onsite/nearby parking Hybrid Working Policy Flexitime As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026 INTERVIEWS: Friday 31st July 2026
Jun 23, 2026
Full time
Corporate Complaints Manager Cambridge Permanent Full-Time This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported. You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. You ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code. You ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience. About the role Reporting to the Executive Director, Customers Services you will: Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases. Analyse complaint data and identify trends, root causes, and opportunities for improvement Support continuous improvement across the complaints process and customer experience Prepare our internal and external reporting and self-assessments and ensure they are published on time. What You ll Bring You ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues. Experience Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment Experience of implementing change to drive up standards and performance Experience of using and improving databases / IT systems for customer and/or complaints data. Experience of collating and presenting data to a range of audiences Good knowledge of the Housing Ombudsman s Complaints Handling Code and regulatory framework for social housing Skills Excellent communication, influencing and listening skills Outstanding customer focus with the ability to balance empathy, accountability and operational compliance Excellent investigative and problem-solving skills Excellent analytical skills, using data to drive improvement Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs A collaborative and assertive approach to working with colleagues and teams to drive improvement Qualification: Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards. Hybrid Working Arrangements the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration. Benefits of working for CHS Group: Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (£250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) Free onsite/nearby parking Hybrid Working Policy Flexitime As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026 INTERVIEWS: Friday 31st July 2026
Giving Back Recruitment
Registered Manager
Giving Back Recruitment
We are partnering with a respected provider of mental health housing and support services to recruit an experienced Registered Manager for a CQC-regulated residential service in Hackney. This is an opportunity to lead a dedicated and established team delivering high-quality, recovery-focused support to adults living with mental health needs. The service is committed to helping residents build independence, achieve personal goals, and live fulfilling lives within their communities. As Registered Manager, you will play a pivotal role in shaping service quality, developing staff, strengthening best practice, and ensuring residents receive safe, effective, person-centred care. The Role Reporting to the Head of Operations, you will have overall responsibility for the leadership, management, and performance of a CQC-regulated mental health residential service. Key responsibilities include: Providing visible and supportive leadership to the staff team Ensuring the service consistently meets CQC standards and regulatory requirements Driving high-quality, recovery-focused and person-centred support Leading safeguarding, risk management, incident reporting, and quality assurance processes Supporting and developing staff through supervision, coaching, and performance management Managing service performance, budgets, and operational outcomes Building positive relationships with residents, families, commissioners, healthcare professionals, and regulators Leading service improvement initiatives and embedding best practice across the service Promoting independence, social inclusion, and positive outcomes for residents Ensuring safe staffing levels and effective service delivery Leading on inspections, audits, compliance activity, and continuous improvement plans Essential Previous experience as a CQC Registered Manager within an adult social care or mental health service Strong understanding of CQC regulations, safeguarding, risk management, and mental health support practices Experience leading teams through service improvement, change, and quality enhancement Strong people management, coaching, and performance management skills Experience managing service performance, operational budgets, and quality assurance processes Excellent communication and relationship-building skills The ability to build positive relationships with residents, families, commissioners, healthcare professionals, and regulators A commitment to delivering high-quality, person-centred and recovery-focused care Desirable NVQ Level 5 in Leadership and Management (or equivalent) Experience supporting services through CQC inspections and improvement programmes Additional relevant professional qualifications or memberships Benefits Annual leave increasing to 30 days with length of service Generous pension contribution of up to 8% Life assurance cover Please note that applicants must have previously held CQC registration as a Registered Manager and be eligible to work in the UK. Applications will be reviewed on a rolling basis, and the position may close before the advertised deadline if sufficient applications are received.
Jun 23, 2026
Full time
We are partnering with a respected provider of mental health housing and support services to recruit an experienced Registered Manager for a CQC-regulated residential service in Hackney. This is an opportunity to lead a dedicated and established team delivering high-quality, recovery-focused support to adults living with mental health needs. The service is committed to helping residents build independence, achieve personal goals, and live fulfilling lives within their communities. As Registered Manager, you will play a pivotal role in shaping service quality, developing staff, strengthening best practice, and ensuring residents receive safe, effective, person-centred care. The Role Reporting to the Head of Operations, you will have overall responsibility for the leadership, management, and performance of a CQC-regulated mental health residential service. Key responsibilities include: Providing visible and supportive leadership to the staff team Ensuring the service consistently meets CQC standards and regulatory requirements Driving high-quality, recovery-focused and person-centred support Leading safeguarding, risk management, incident reporting, and quality assurance processes Supporting and developing staff through supervision, coaching, and performance management Managing service performance, budgets, and operational outcomes Building positive relationships with residents, families, commissioners, healthcare professionals, and regulators Leading service improvement initiatives and embedding best practice across the service Promoting independence, social inclusion, and positive outcomes for residents Ensuring safe staffing levels and effective service delivery Leading on inspections, audits, compliance activity, and continuous improvement plans Essential Previous experience as a CQC Registered Manager within an adult social care or mental health service Strong understanding of CQC regulations, safeguarding, risk management, and mental health support practices Experience leading teams through service improvement, change, and quality enhancement Strong people management, coaching, and performance management skills Experience managing service performance, operational budgets, and quality assurance processes Excellent communication and relationship-building skills The ability to build positive relationships with residents, families, commissioners, healthcare professionals, and regulators A commitment to delivering high-quality, person-centred and recovery-focused care Desirable NVQ Level 5 in Leadership and Management (or equivalent) Experience supporting services through CQC inspections and improvement programmes Additional relevant professional qualifications or memberships Benefits Annual leave increasing to 30 days with length of service Generous pension contribution of up to 8% Life assurance cover Please note that applicants must have previously held CQC registration as a Registered Manager and be eligible to work in the UK. Applications will be reviewed on a rolling basis, and the position may close before the advertised deadline if sufficient applications are received.
Get Staffed Online Recruitment Limited
Property Services Manager
Get Staffed Online Recruitment Limited Croydon, London
Property Services Manager £50,000 p.a. to £52,000 p.a. + Benefits + 25 Days holiday + B/H A small Housing Association in South London is looking for a Property Services Manager to start in the next few weeks. This role will oversee the management and maintenance of multiple properties within the portfolio, managing the day-to-day repairs, maintenance and voids ensuring that all properties are safe, well-maintained, and compliant with relevant regulations. The postholder will lead and motivate a small team to provide a professional and robust service, with a tenant focus. Our client is looking for someone with proven experience in property management, facilities management, or a related field. Strong knowledge of building maintenance, compliance, and health and safety regulations will be required, as well as leadership skills. A relevant professional qualification or the willingness to undergo a relevant qualification is an added bonus, along with experience in managing social housing or supported living properties. They will be reviewing applications on an ongoing basis therefore early applications are advised. Please provide an up-to-date CV and Cover Letter. An Enhanced Disclosure and Barring Service check will be required.
Jun 23, 2026
Full time
Property Services Manager £50,000 p.a. to £52,000 p.a. + Benefits + 25 Days holiday + B/H A small Housing Association in South London is looking for a Property Services Manager to start in the next few weeks. This role will oversee the management and maintenance of multiple properties within the portfolio, managing the day-to-day repairs, maintenance and voids ensuring that all properties are safe, well-maintained, and compliant with relevant regulations. The postholder will lead and motivate a small team to provide a professional and robust service, with a tenant focus. Our client is looking for someone with proven experience in property management, facilities management, or a related field. Strong knowledge of building maintenance, compliance, and health and safety regulations will be required, as well as leadership skills. A relevant professional qualification or the willingness to undergo a relevant qualification is an added bonus, along with experience in managing social housing or supported living properties. They will be reviewing applications on an ongoing basis therefore early applications are advised. Please provide an up-to-date CV and Cover Letter. An Enhanced Disclosure and Barring Service check will be required.
4Recruitment Services
Housing Manager
4Recruitment Services Huddersfield, Yorkshire
4Recruitment Services are seeking to recruit an experienced and customer-focused Housing Manager to lead the delivery of high-quality housing and neighbourhood services. You will manage a team delivering key housing functions, including tenancy management, income collection, leasehold services, empty homes, and customer support, ensuring excellent outcomes for residents and communities. Working collaboratively with colleagues and partners, you will drive service improvement, support staff performance, and ensure services are delivered in line with housing legislation, organisational policies, and best practice. You will play a key role in promoting sustainable tenancies, enhancing customer satisfaction, and creating safe, thriving neighbourhoods DUTIES AND RESPONSIBILITIES INCLUDE: Lead and manage a high-performing, customer-focused housing management service, ensuring excellent service delivery across tenancy management, income collection, empty homes, leasehold services, customer support, and neighbourhood management. Promote early intervention, prevention, and customer resilience by ensuring staff use effective approaches that support sustainable tenancies and positive outcomes for residents. Provide leadership, guidance, and support to staff managing complex cases, including anti-social behaviour, rent arrears, safeguarding concerns, mental health challenges, and tenancy breaches. Ensure compliance with relevant housing legislation, regulatory requirements, policies, and codes of practice, including managing legal proceedings, housing fraud investigations, court action, and First Tier Tribunal cases where appropriate. Oversee team performance, monitoring key performance indicators and implementing service improvements to enhance customer satisfaction and operational effectiveness. Plan, coordinate, and allocate resources effectively to meet service priorities, workload demands, and organisational objectives. Manage escalated customer enquiries and complaints, supporting staff through coaching and development to build confidence and improve future service delivery. Develop and maintain effective partnerships with internal teams, local authorities, legal services, community organisations, and other external stakeholders to deliver positive outcomes for customers and communities. Prepare and present professional reports, case documentation, and communications for senior management, legal proceedings, tribunals, reviews, and external partners. Contribute to service planning, organisational projects, policy development, and continuous improvement initiatives, ensuring services remain responsive to changing customer needs and legislative requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience of Sheltered Housing/Independent Living and experience of investigating formal complaints. CIH Level 4 qualification, or willingness to work towards obtaining it. Excellent written and verbal communication skills, with the ability to interact effectively and sensitively with a range of internal and external stakeholders in person, by telephone, and in writing. Proven track record of delivering targets and achieving goals within operational plans. Able to advise staff how to respond for non-routine Housing Management decisions that may fall outside of standard procedure, seeking guidance where appropriate Standard DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Jun 23, 2026
Contractor
4Recruitment Services are seeking to recruit an experienced and customer-focused Housing Manager to lead the delivery of high-quality housing and neighbourhood services. You will manage a team delivering key housing functions, including tenancy management, income collection, leasehold services, empty homes, and customer support, ensuring excellent outcomes for residents and communities. Working collaboratively with colleagues and partners, you will drive service improvement, support staff performance, and ensure services are delivered in line with housing legislation, organisational policies, and best practice. You will play a key role in promoting sustainable tenancies, enhancing customer satisfaction, and creating safe, thriving neighbourhoods DUTIES AND RESPONSIBILITIES INCLUDE: Lead and manage a high-performing, customer-focused housing management service, ensuring excellent service delivery across tenancy management, income collection, empty homes, leasehold services, customer support, and neighbourhood management. Promote early intervention, prevention, and customer resilience by ensuring staff use effective approaches that support sustainable tenancies and positive outcomes for residents. Provide leadership, guidance, and support to staff managing complex cases, including anti-social behaviour, rent arrears, safeguarding concerns, mental health challenges, and tenancy breaches. Ensure compliance with relevant housing legislation, regulatory requirements, policies, and codes of practice, including managing legal proceedings, housing fraud investigations, court action, and First Tier Tribunal cases where appropriate. Oversee team performance, monitoring key performance indicators and implementing service improvements to enhance customer satisfaction and operational effectiveness. Plan, coordinate, and allocate resources effectively to meet service priorities, workload demands, and organisational objectives. Manage escalated customer enquiries and complaints, supporting staff through coaching and development to build confidence and improve future service delivery. Develop and maintain effective partnerships with internal teams, local authorities, legal services, community organisations, and other external stakeholders to deliver positive outcomes for customers and communities. Prepare and present professional reports, case documentation, and communications for senior management, legal proceedings, tribunals, reviews, and external partners. Contribute to service planning, organisational projects, policy development, and continuous improvement initiatives, ensuring services remain responsive to changing customer needs and legislative requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience of Sheltered Housing/Independent Living and experience of investigating formal complaints. CIH Level 4 qualification, or willingness to work towards obtaining it. Excellent written and verbal communication skills, with the ability to interact effectively and sensitively with a range of internal and external stakeholders in person, by telephone, and in writing. Proven track record of delivering targets and achieving goals within operational plans. Able to advise staff how to respond for non-routine Housing Management decisions that may fall outside of standard procedure, seeking guidance where appropriate Standard DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Alongside
Team Leader - Supported Housing
Alongside Trowbridge, Wiltshire
Job Role: Team Leader Supported Housing Salary: £29,080 per year Hours: 37.5 hours per week Contract type: Permanent Location: Wiltshire Trowbridge and Salisbury Additional information: Participate in an out-of-hours on-call rota. Valid driver's license and access to own vehicle business insurance will be required for roles involving travel for work. About Alongside: Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence. If you d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we re looking for! About the Role: Step into a role where your leadership truly makes a difference. As Team Leader , you ll guide and inspire a passionate team delivering life-changing supported housing services across Wiltshire. You ll support individuals with recent experience of rough sleeping, many with complex needs, helping them rebuild their lives and regain independence through high-quality, person-centred support. In this hands-on role, you ll drive performance, ensure high standards, and lead continuous improvement, all while championing the values that make Alongside so special. With the support of the Service Manager, you ll empower both your team and your clients to achieve their full potential - making a lasting impact every day. What you ll be doing: Lead and support your team: Provide guidance, regular reviews, and supervisions to ensure your teams feels supported and empowered. Drive quality and compliance: Monitor weekly KPIs, and make sure risk assessments and support plans are updated and submitted on time. Champion client engagement: Create opportunities for clients to get involved in the service and local projects, fostering inclusion and community. Deliver outstanding support: Offer a person-centred, strengths-based, and trauma-informed approach that promotes empowerment and resilience. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. You can view the full job description by clicking here. What we re looking for: Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues. Experience working with people who may have complex needs and/or challenging behaviours. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at our charity shops A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work, you ll be doing, you ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don t miss out!
Jun 23, 2026
Full time
Job Role: Team Leader Supported Housing Salary: £29,080 per year Hours: 37.5 hours per week Contract type: Permanent Location: Wiltshire Trowbridge and Salisbury Additional information: Participate in an out-of-hours on-call rota. Valid driver's license and access to own vehicle business insurance will be required for roles involving travel for work. About Alongside: Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence. If you d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we re looking for! About the Role: Step into a role where your leadership truly makes a difference. As Team Leader , you ll guide and inspire a passionate team delivering life-changing supported housing services across Wiltshire. You ll support individuals with recent experience of rough sleeping, many with complex needs, helping them rebuild their lives and regain independence through high-quality, person-centred support. In this hands-on role, you ll drive performance, ensure high standards, and lead continuous improvement, all while championing the values that make Alongside so special. With the support of the Service Manager, you ll empower both your team and your clients to achieve their full potential - making a lasting impact every day. What you ll be doing: Lead and support your team: Provide guidance, regular reviews, and supervisions to ensure your teams feels supported and empowered. Drive quality and compliance: Monitor weekly KPIs, and make sure risk assessments and support plans are updated and submitted on time. Champion client engagement: Create opportunities for clients to get involved in the service and local projects, fostering inclusion and community. Deliver outstanding support: Offer a person-centred, strengths-based, and trauma-informed approach that promotes empowerment and resilience. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. You can view the full job description by clicking here. What we re looking for: Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues. Experience working with people who may have complex needs and/or challenging behaviours. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at our charity shops A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work, you ll be doing, you ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don t miss out!

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