Customer Service Coordinator

Customer Service Coordinator Bristol (BS1) £27,000 - £29,000 DOE Temporary

Temporary: 3-6 months

Salary: £13.85 - £14.87 per hour, (£27,000 - £30,000 FTE)

About the Role

I'm working with a valued client to recruit a Customer Service Coordinator to join their friendly and fast-paced team in Bristol. This Customer Service Coordinator role is a fantastic opportunity for someone who thrives on organisation, communication, and delivering an excellent customer experience. You'll play a key part in ensuring customer issues are resolved efficiently while managing multiple stakeholders.

Key Responsibilities

• Act as the main point of contact for customer queries via phone and email
• Coordinate subcontractors to resolve defects and issues
• Manage and prioritise workload to meet SLAs and deadlines
• Follow up on outstanding works to ensure timely completion
• Maintain accurate records on internal systems and databases
• Work closely with internal teams and site staff
• Monitor KPIs and ensure targets are achieved
• Ensure health and safety standards are followed

What We're Looking For

• Previous experience in customer service, coordination, or scheduling roles
• Strong written and verbal communication skills
• Ability to multitask and manage changing priorities
• Empathetic and professional approach to customers
• Experience within housing, property, or construction environments (desirable)
• Good knowledge of Microsoft Office (especially Excel)
• Highly organised and proactive

Location & Working Hours

Based in Bristol (BS1), this role is office-based initially, with hybrid working available after onboarding.

37.5 hours per week: Monday-Thursday 8:30am-17:00pm, Friday finish at 16:00pm.

Why Join?

• Friendly and supportive team environment
• Training and development provided
• Free parking available
• Opportunity for contract extension

Call to Action

If you're interested in this Customer Service Coordinator role, get in touch with Jasmine at Signature Recruitment today to apply or find out more.