We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience. Working hours are Monday to Friday, 8:30am to 6pm as well as 1 in 3 weekends click apply for full job details
Jun 20, 2026
Full time
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience. Working hours are Monday to Friday, 8:30am to 6pm as well as 1 in 3 weekends click apply for full job details
About the role An excellent opportunity has arisen for an experienced Head of Service to join Mercedes-Benz of Newcastle. As a Sytner Head of Service, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. When applying for this role please consider that we require candidates to have management/supervisory experience in an Aftersales department as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 27 days plus bank holidays Industry-leading Maternity, Paternity and Adoption Pay Private Medical Insurance Recognition of Long Service every 5 years Discounted Car Schemes Career Development Enhanced Pension Entitlement One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 20, 2026
Full time
About the role An excellent opportunity has arisen for an experienced Head of Service to join Mercedes-Benz of Newcastle. As a Sytner Head of Service, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. When applying for this role please consider that we require candidates to have management/supervisory experience in an Aftersales department as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 27 days plus bank holidays Industry-leading Maternity, Paternity and Adoption Pay Private Medical Insurance Recognition of Long Service every 5 years Discounted Car Schemes Career Development Enhanced Pension Entitlement One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Colindale. As a Mercedes-BenzService Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Mercedes-BenzService Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 18, 2026
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Colindale. As a Mercedes-BenzService Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Mercedes-BenzService Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
About the role Mercedes-Benz of Stratford Aftersales is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Mercedes-Benz Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Mercedes-Benz Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 16, 2026
Full time
About the role Mercedes-Benz of Stratford Aftersales is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Mercedes-Benz Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Mercedes-Benz Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
About the role Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes-Benz of Bristol As a Mercedes-Benz Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Mercedes-Benz Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. This position will involve some lifting and carrying of parts and products of varying weight. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 16, 2026
Full time
About the role Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes-Benz of Bristol As a Mercedes-Benz Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Mercedes-Benz Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. This position will involve some lifting and carrying of parts and products of varying weight. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Customer Service Advisor - Milton Keynes Role: Customer Service Advisor x 3Division: Mercedes-Benz Financial Services Department: Customer Operations Location: Tongwell, Milton Keynes - fully office-based Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break. Start: 11th August 2025 Duration: 12 months initially Basic Rate: £12.21 per hour (equivalent to £23,400 pa) Your New Role: To deliver an excellent service to all customers as an 'information and administration provider', providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract. Responsibilities You are required to maintain ethical standards in accordance with company policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. You are also required to act with integrity, with due care and skill in our customers' best interests and to abide by any other individual conduct rule required by the Financial Conduct Authority. • Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. • Responding to queries in respect of products and services within the agreed timescales, investigating the queries on the various IT systems used throughout the Company. • Record all queries and action points on the relevant department customer contact system. • Carry out necessary contract administration within a service level agreement, ensuring adherence to task-specific procedure and process. • Perform other ad-hoc tasks that may be deemed necessary, assigned by either the direct manager or other stakeholders reasonable to the job holder's role, skill abilities and experience. • Prioritise and organise workload to ensure it is completed within service level agreement. • Taking ownership and working within guidelines to resolve customers' and other departments' queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate. • Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard, e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption. • Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets • Being proactive in supporting the team in identifying new processes and department improvements. • To help shape the company through supporting new system implementations to enhance our customer experience • To play an active part in creating a customer-centric culture. • Be an active member across all customer operations areas, assisting with our 'In Life' customer journey. What You'll Need to Succeed: • GCSE or equivalent English Language and Mathematics is preferable. • Previous customer service experience, preferably within the finance industry. • Effective telephone and negotiation skills in both written and verbal. • Excellent administrative skills. • Keen eye for accuracy and attention to detail. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. • Demonstrate the ability to learn and employ finance and credit-control knowledge. • Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. What You'll Receive in Return: Opportunity: Work with a leading automotive brand. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking Technology: Contingent workers receive their own laptop. Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Long-Term Career Progression: Potential for permanent role opportunities. #
Oct 03, 2025
Full time
Customer Service Advisor - Milton Keynes Role: Customer Service Advisor x 3Division: Mercedes-Benz Financial Services Department: Customer Operations Location: Tongwell, Milton Keynes - fully office-based Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break. Start: 11th August 2025 Duration: 12 months initially Basic Rate: £12.21 per hour (equivalent to £23,400 pa) Your New Role: To deliver an excellent service to all customers as an 'information and administration provider', providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract. Responsibilities You are required to maintain ethical standards in accordance with company policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. You are also required to act with integrity, with due care and skill in our customers' best interests and to abide by any other individual conduct rule required by the Financial Conduct Authority. • Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. • Responding to queries in respect of products and services within the agreed timescales, investigating the queries on the various IT systems used throughout the Company. • Record all queries and action points on the relevant department customer contact system. • Carry out necessary contract administration within a service level agreement, ensuring adherence to task-specific procedure and process. • Perform other ad-hoc tasks that may be deemed necessary, assigned by either the direct manager or other stakeholders reasonable to the job holder's role, skill abilities and experience. • Prioritise and organise workload to ensure it is completed within service level agreement. • Taking ownership and working within guidelines to resolve customers' and other departments' queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate. • Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard, e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption. • Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets • Being proactive in supporting the team in identifying new processes and department improvements. • To help shape the company through supporting new system implementations to enhance our customer experience • To play an active part in creating a customer-centric culture. • Be an active member across all customer operations areas, assisting with our 'In Life' customer journey. What You'll Need to Succeed: • GCSE or equivalent English Language and Mathematics is preferable. • Previous customer service experience, preferably within the finance industry. • Effective telephone and negotiation skills in both written and verbal. • Excellent administrative skills. • Keen eye for accuracy and attention to detail. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. • Demonstrate the ability to learn and employ finance and credit-control knowledge. • Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. What You'll Receive in Return: Opportunity: Work with a leading automotive brand. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking Technology: Contingent workers receive their own laptop. Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Long-Term Career Progression: Potential for permanent role opportunities. #
