Planner Administrator Location : Paisley, Renfrewshire (Office-Based, No Remote Working) Type : Permanent Salary : £24,500.00 - £30,000.00 per annum (DOE) Pension : Government Stakeholder Company Overview Consilium Contracting Services Ltd is a fast-paced, 24/7 multi-trade contracting business headquartered in Paisley. Operating primarily within the public sector, they specialize in social housing projects for Housing Associations and Councils. Managing over 2,500 jobs each month, the company handles a variety of tasks, from small repairs to large-scale works such as voids, WC upgrades, and medical adaptations. Maintaining KPIs is critical to their operations. Role Overview As a Planner Administrator (Scheduler), you will play a key role in scheduling and planning tradespeople for social housing projects while ensuring accurate documentation and compliance with KPIs. Key Responsibilities Job Management and Scheduling: Use the simPRO job management system to record, manage, and track all tasks. Schedule and assign the correct tradesperson to each job, ensuring operatives' diaries are accurately populated. Understand the time required for various multi-trade jobs to plan effectively. Job Validation and Documentation: Verify and validate all completed jobs, ensuring necessary photographs, paperwork, and documentation are recorded. Address and resolve errors in customers' Schedule of Rates (SoRs). Material Management: Manage and order materials for engineers, avoiding duplication of orders and ensuring proper tracking of items. Performance Monitoring: Identify concerns related to job quality, time management, or resource availability. Act as the "eyes and ears" for the Contracts Manager, flagging potential challenges. Reporting and KPI Management: Prepare statistical reports for the Contracts Manager and customers. Manage and validate the accuracy of monthly KPI reports. System Maintenance and Administrative Tasks: Maintain and update simPRO with diligence and accuracy. Demonstrate proficiency in Microsoft Office, particularly Outlook and Excel. Additional Responsibilities: Provide out-of-hours call-handling support on a rota basis. Key Skills and Attributes Strong organizational and time management skills. Ability to work effectively under pressure in a fast-paced environment. Positive, flexible, and self-motivated attitude. Excellent attention to detail and problem-solving capabilities. Benefits Competitive salary (£24,500.00 - £30,000.00 DOE). Government Stakeholder Pension. A dynamic and supportive team environment. If you thrive in a fast-paced environment and have the skills to manage and schedule multi-trade operations efficiently, apply now to join the team! Please note: Applications will only be considered from candidates who meet the specific experience criteria outlined below. If you do not have the relevant experience, we kindly ask that you do not apply for this role
Jun 25, 2026
Full time
Planner Administrator Location : Paisley, Renfrewshire (Office-Based, No Remote Working) Type : Permanent Salary : £24,500.00 - £30,000.00 per annum (DOE) Pension : Government Stakeholder Company Overview Consilium Contracting Services Ltd is a fast-paced, 24/7 multi-trade contracting business headquartered in Paisley. Operating primarily within the public sector, they specialize in social housing projects for Housing Associations and Councils. Managing over 2,500 jobs each month, the company handles a variety of tasks, from small repairs to large-scale works such as voids, WC upgrades, and medical adaptations. Maintaining KPIs is critical to their operations. Role Overview As a Planner Administrator (Scheduler), you will play a key role in scheduling and planning tradespeople for social housing projects while ensuring accurate documentation and compliance with KPIs. Key Responsibilities Job Management and Scheduling: Use the simPRO job management system to record, manage, and track all tasks. Schedule and assign the correct tradesperson to each job, ensuring operatives' diaries are accurately populated. Understand the time required for various multi-trade jobs to plan effectively. Job Validation and Documentation: Verify and validate all completed jobs, ensuring necessary photographs, paperwork, and documentation are recorded. Address and resolve errors in customers' Schedule of Rates (SoRs). Material Management: Manage and order materials for engineers, avoiding duplication of orders and ensuring proper tracking of items. Performance Monitoring: Identify concerns related to job quality, time management, or resource availability. Act as the "eyes and ears" for the Contracts Manager, flagging potential challenges. Reporting and KPI Management: Prepare statistical reports for the Contracts Manager and customers. Manage and validate the accuracy of monthly KPI reports. System Maintenance and Administrative Tasks: Maintain and update simPRO with diligence and accuracy. Demonstrate proficiency in Microsoft Office, particularly Outlook and Excel. Additional Responsibilities: Provide out-of-hours call-handling support on a rota basis. Key Skills and Attributes Strong organizational and time management skills. Ability to work effectively under pressure in a fast-paced environment. Positive, flexible, and self-motivated attitude. Excellent attention to detail and problem-solving capabilities. Benefits Competitive salary (£24,500.00 - £30,000.00 DOE). Government Stakeholder Pension. A dynamic and supportive team environment. If you thrive in a fast-paced environment and have the skills to manage and schedule multi-trade operations efficiently, apply now to join the team! Please note: Applications will only be considered from candidates who meet the specific experience criteria outlined below. If you do not have the relevant experience, we kindly ask that you do not apply for this role
Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they're committed to operating in a compliant, transparent and accountable way - ensuring the information they hold is managed responsibly and securely. They're now looking for an experienced Information Governance Manager to lead their Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you'll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of their data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What they're looking for They're looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You'll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Jun 25, 2026
Full time
Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they're committed to operating in a compliant, transparent and accountable way - ensuring the information they hold is managed responsibly and securely. They're now looking for an experienced Information Governance Manager to lead their Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you'll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of their data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What they're looking for They're looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You'll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they're committed to operating in a compliant, transparent and accountable way - ensuring the information they hold is managed responsibly and securely. They're now looking for an Information Governance Officer to join their Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You'll work closely with their Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure they meet their legal and regulatory responsibilities. What you'll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What they're looking for They're looking for someone who is organised, detail-focused and confident working with processes and policy. You'll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Jun 25, 2026
Full time
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they're committed to operating in a compliant, transparent and accountable way - ensuring the information they hold is managed responsibly and securely. They're now looking for an Information Governance Officer to join their Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You'll work closely with their Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure they meet their legal and regulatory responsibilities. What you'll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What they're looking for They're looking for someone who is organised, detail-focused and confident working with processes and policy. You'll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Regional Contract Manager Location: Rotherham, South Yorkshire Salary: 40,000 - 50,000 per annum Job Type: Full-Time, Permanent About the Role An exciting opportunity has arisen for an experienced operational leader to join a growing organisation delivering services within the property and maintenance sector. This senior leadership role will take responsibility for a major regional contract, overseeing operational performance, client relationships and the management of planning, administration and field-based teams. The successful candidate will be highly organised, commercially aware and confident using operational data to drive performance, improve efficiency and deliver excellent service outcomes. We are looking for someone who can analyse trends, identify operational challenges and implement practical solutions that improve workflow, productivity and customer satisfaction. Strong leadership skills are essential, with the ability to build engaged, accountable and high-performing teams. Key Responsibilities Take overall responsibility for the successful delivery of a key regional contract and associated operations. Lead and support planning, administration and field-based teams to achieve service and performance targets. Analyse operational data and performance reports to identify opportunities for improvement. Manage workflow, scheduling, resource allocation and backlog reduction. Develop and maintain strong client relationships, acting as the primary operational contact. Produce operational reports, forecasts and performance analysis for senior management. Drive continuous improvement initiatives across service delivery and operational processes. About You To be successful in this role, you will have experience in a Contract Manager, Operations Manager, Regional Manager or similar leadership position within a fast-paced operational environment. You will be a confident communicator with the ability to motivate teams, manage performance and create a positive culture of accountability and engagement. Strong analytical skills are essential, along with the ability to interpret data and translate findings into effective operational improvements. Experience within any of the following sectors would be advantageous: Social Housing Property Services Repairs & Maintenance Facilities Management Construction Previous experience working with local authority contracts, service level agreements, performance KPIs and contract management systems would also be beneficial. What Success Looks Like Effective operational control across all service areas. High-performing teams with strong engagement and accountability. Improved efficiency through data-driven decision making. Strong client relationships and consistent contract performance. Achievement of service delivery targets and contractual obligations. What's on Offer Salary of 40,000 - 50,000 per annum Company Pension On-Site Parking Opportunity to join a growing business with genuine career progression Autonomy and responsibility within a senior operational role If you are an experienced operational leader who enjoys developing teams, solving complex challenges and driving performance improvements, we would love to hear from you.
Jun 24, 2026
Full time
Regional Contract Manager Location: Rotherham, South Yorkshire Salary: 40,000 - 50,000 per annum Job Type: Full-Time, Permanent About the Role An exciting opportunity has arisen for an experienced operational leader to join a growing organisation delivering services within the property and maintenance sector. This senior leadership role will take responsibility for a major regional contract, overseeing operational performance, client relationships and the management of planning, administration and field-based teams. The successful candidate will be highly organised, commercially aware and confident using operational data to drive performance, improve efficiency and deliver excellent service outcomes. We are looking for someone who can analyse trends, identify operational challenges and implement practical solutions that improve workflow, productivity and customer satisfaction. Strong leadership skills are essential, with the ability to build engaged, accountable and high-performing teams. Key Responsibilities Take overall responsibility for the successful delivery of a key regional contract and associated operations. Lead and support planning, administration and field-based teams to achieve service and performance targets. Analyse operational data and performance reports to identify opportunities for improvement. Manage workflow, scheduling, resource allocation and backlog reduction. Develop and maintain strong client relationships, acting as the primary operational contact. Produce operational reports, forecasts and performance analysis for senior management. Drive continuous improvement initiatives across service delivery and operational processes. About You To be successful in this role, you will have experience in a Contract Manager, Operations Manager, Regional Manager or similar leadership position within a fast-paced operational environment. You will be a confident communicator with the ability to motivate teams, manage performance and create a positive culture of accountability and engagement. Strong analytical skills are essential, along with the ability to interpret data and translate findings into effective operational improvements. Experience within any of the following sectors would be advantageous: Social Housing Property Services Repairs & Maintenance Facilities Management Construction Previous experience working with local authority contracts, service level agreements, performance KPIs and contract management systems would also be beneficial. What Success Looks Like Effective operational control across all service areas. High-performing teams with strong engagement and accountability. Improved efficiency through data-driven decision making. Strong client relationships and consistent contract performance. Achievement of service delivery targets and contractual obligations. What's on Offer Salary of 40,000 - 50,000 per annum Company Pension On-Site Parking Opportunity to join a growing business with genuine career progression Autonomy and responsibility within a senior operational role If you are an experienced operational leader who enjoys developing teams, solving complex challenges and driving performance improvements, we would love to hear from you.
We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpool. As a Team Leader, you will be at the forefront of our leadership team, ensuring the effective delivery and daily operational management of our services. You will be responsible for leading a team of staff, providing supervision, coaching, performance management, and support to staff, volunteers, and students. You will ensure the provision of person-centred support that enables individuals to maintain their independence, enhance their wellbeing, and enjoy opportunities for personal development. Your role will include overseeing the deployment of staff to meet individual needs and preferences within available resources, identifying training needs (both mandatory and service-specific), and maintaining accurate records. You will respond to referrals, undertake initial assessments of need, and ensure all service users have co-produced support plans and designated Key Workers. Establishing clear goals and pathways towards greater independence for the people we support, you will organize regular person-centred reviews, putting each person's views and journey at the heart of planning and decision-making. Working closely with local multi-disciplinary teams and community-based agencies, you will provide holistic, wrap-around support. You will maintain high standards of environmental safety and quality, ensuring a welcoming and inclusive atmosphere. Facilitating service user engagement, involvement, and peer support, you will implement robust quality monitoring methods and provide key performance indicators, identifying and planning necessary actions. You will provide exceptional customer care, proactively communicate with stakeholders about risk management and the welfare of the people we support. Your strong ethical duty of care and commitment to safeguarding vulnerable individuals will be at the core of your work. If you're interested in this opportunity and would like to discuss it further, please contact Neil Maguire, Area Manager via or by email: .uk. Vacancy Reference Number: 93579 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role. Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Jun 24, 2026
Full time
We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpool. As a Team Leader, you will be at the forefront of our leadership team, ensuring the effective delivery and daily operational management of our services. You will be responsible for leading a team of staff, providing supervision, coaching, performance management, and support to staff, volunteers, and students. You will ensure the provision of person-centred support that enables individuals to maintain their independence, enhance their wellbeing, and enjoy opportunities for personal development. Your role will include overseeing the deployment of staff to meet individual needs and preferences within available resources, identifying training needs (both mandatory and service-specific), and maintaining accurate records. You will respond to referrals, undertake initial assessments of need, and ensure all service users have co-produced support plans and designated Key Workers. Establishing clear goals and pathways towards greater independence for the people we support, you will organize regular person-centred reviews, putting each person's views and journey at the heart of planning and decision-making. Working closely with local multi-disciplinary teams and community-based agencies, you will provide holistic, wrap-around support. You will maintain high standards of environmental safety and quality, ensuring a welcoming and inclusive atmosphere. Facilitating service user engagement, involvement, and peer support, you will implement robust quality monitoring methods and provide key performance indicators, identifying and planning necessary actions. You will provide exceptional customer care, proactively communicate with stakeholders about risk management and the welfare of the people we support. Your strong ethical duty of care and commitment to safeguarding vulnerable individuals will be at the core of your work. If you're interested in this opportunity and would like to discuss it further, please contact Neil Maguire, Area Manager via or by email: .uk. Vacancy Reference Number: 93579 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role. Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Customer Service Manager - Social Housing Repairs & Maintenance Full Time, Permanent Based in Hackney £38,000 - £42,000 per annum Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney. As the Customer Service Manager, you will take responsibility for the day-to-day management of the planning and scheduling function, overseeing a team of Schedulers and Call Handlers responsible for coordinating repairs and maintenance appointments across a mobile workforce. You will ensure operatives' diaries are effectively planned, resources are maximised, service levels are achieved, and key operational performance targets are met. This is a hands-on management role requiring strong leadership experience, excellent planning skills, and the ability to monitor and report on KPI performance. Key Responsibilities Manage, motivate and develop a team of Schedulers, Planners and Customer Service Advisors. Oversee the planning and scheduling of repairs and maintenance appointments for a large mobile workforce. Ensure operatives' diaries are fully optimised to maximise productivity and customer satisfaction. Monitor scheduling performance and produce regular KPI reports for senior management. Drive improvements in appointment management, productivity, right-first-time performance and overall service delivery. Manage escalated scheduling issues and customer complaints relating to repairs appointments. Work closely with operational management teams to ensure resources are effectively allocated and contractual targets are achieved. Essential Experience Previous experience within Social Housing Repairs & Maintenance is essential. Proven experience managing a scheduling/planning team within a repairs, maintenance, housing or facilities management environment. Experience overseeing operative diaries and workforce planning for a mobile workforce. Strong understanding of repairs scheduling and resource allocation. Experience producing and analysing KPI reports and using data to drive operational improvements. Demonstrable people management experience, including coaching, performance management and team development. Strong IT skills and experience using scheduling/planning systems. Excellent organisational, communication and stakeholder management skills. This is an excellent opportunity for an experienced Cusromer Service Manager looking to join a market-leading contractor and play a key role in delivering an efficient repairs service across a busy social housing contract. For more information and your chance of securing this role, please apply online today.
Jun 24, 2026
Full time
Customer Service Manager - Social Housing Repairs & Maintenance Full Time, Permanent Based in Hackney £38,000 - £42,000 per annum Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney. As the Customer Service Manager, you will take responsibility for the day-to-day management of the planning and scheduling function, overseeing a team of Schedulers and Call Handlers responsible for coordinating repairs and maintenance appointments across a mobile workforce. You will ensure operatives' diaries are effectively planned, resources are maximised, service levels are achieved, and key operational performance targets are met. This is a hands-on management role requiring strong leadership experience, excellent planning skills, and the ability to monitor and report on KPI performance. Key Responsibilities Manage, motivate and develop a team of Schedulers, Planners and Customer Service Advisors. Oversee the planning and scheduling of repairs and maintenance appointments for a large mobile workforce. Ensure operatives' diaries are fully optimised to maximise productivity and customer satisfaction. Monitor scheduling performance and produce regular KPI reports for senior management. Drive improvements in appointment management, productivity, right-first-time performance and overall service delivery. Manage escalated scheduling issues and customer complaints relating to repairs appointments. Work closely with operational management teams to ensure resources are effectively allocated and contractual targets are achieved. Essential Experience Previous experience within Social Housing Repairs & Maintenance is essential. Proven experience managing a scheduling/planning team within a repairs, maintenance, housing or facilities management environment. Experience overseeing operative diaries and workforce planning for a mobile workforce. Strong understanding of repairs scheduling and resource allocation. Experience producing and analysing KPI reports and using data to drive operational improvements. Demonstrable people management experience, including coaching, performance management and team development. Strong IT skills and experience using scheduling/planning systems. Excellent organisational, communication and stakeholder management skills. This is an excellent opportunity for an experienced Cusromer Service Manager looking to join a market-leading contractor and play a key role in delivering an efficient repairs service across a busy social housing contract. For more information and your chance of securing this role, please apply online today.
We're looking for a passionate, compassionate and resilient Support Worker to join our Homelessness Social Care Service in Brent. No personal care or experience is required, just the right values £30,784.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. A Support Worker will help to enable vulnerable people with complex support needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package. This role will be based at for Pound Lane, which is a high complex needs 24-hour service with same shift pattern. The working pattern for this role is: - 5 days a week, working over a seven day pattern, weekends included. Shift pattern 8am-4am and late shift 1.30pm-9.30pm What you'll do: Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager Oversee the daily running of the service ensuring all health and safety responsibilities are met Raise safeguarding alerts and complete incident reports within specified timeframe Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions Create support/action plans for providing appropriate support based on the assessment and reflecting the services and resources available Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of living standards Support customers to move on from the service through their identified move on pathway liaising with our Resettlement Officer and Brent Housing team. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Thrives on change and enjoys dynamic diverse environments What you'll bring: Desirable: - Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
Jun 24, 2026
Full time
We're looking for a passionate, compassionate and resilient Support Worker to join our Homelessness Social Care Service in Brent. No personal care or experience is required, just the right values £30,784.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. A Support Worker will help to enable vulnerable people with complex support needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package. This role will be based at for Pound Lane, which is a high complex needs 24-hour service with same shift pattern. The working pattern for this role is: - 5 days a week, working over a seven day pattern, weekends included. Shift pattern 8am-4am and late shift 1.30pm-9.30pm What you'll do: Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager Oversee the daily running of the service ensuring all health and safety responsibilities are met Raise safeguarding alerts and complete incident reports within specified timeframe Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions Create support/action plans for providing appropriate support based on the assessment and reflecting the services and resources available Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of living standards Support customers to move on from the service through their identified move on pathway liaising with our Resettlement Officer and Brent Housing team. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Thrives on change and enjoys dynamic diverse environments What you'll bring: Desirable: - Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an experienced Information Governance Manager to lead our Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you ll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of our data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What we re looking for We re looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You ll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jun 24, 2026
Full time
Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an experienced Information Governance Manager to lead our Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you ll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of our data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What we re looking for We re looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You ll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jun 24, 2026
Full time
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Rent/Service Charge process improvement within Housing Immediate Hybrid £20.50phr + Holiday About the role We are seeking an experienced Rent Setting & Systems Improvement Manager to lead and deliver improvements to our rent and service charge setting processes within a housing management environment. This role will play a key part in streamlining existing processes, managing staff, and supporting the implementation and integration of a new housing management system.You will work closely with Finance, Housing, and IT teams to ensure accurate rent and service charge calculations, robust governance, and efficient end-to-end processes that support both customers and staff. Key responsibilities Lead and manage the rent and service charge setting process across the organisation, ensuring compliance with legislation and regulatory requirements. Manage, support, and develop a small team responsible for rent and service charges. Review, redesign, and streamline rent-setting processes, identifying opportunities for automation and efficiency. Play a key role in the implementation and integration of a new housing management system, ensuring rent and service charge functionality meets business needs. Translate business requirements into clear system and process specifications Work collaboratively with stakeholders to embed improved ways of working Ensure data accuracy, reconciliation, and strong audit trails Support change management and staff training during system and process changes About you You will have: Proven experience in rent setting and/or service charges within a housing environment (social housing, housing association, or local authority) Experience of process improvement or service redesign, with the ability to simplify complex processes Hands-on involvement in a housing management system implementation or major system change (e.g. Northgate, Capita, Aareon, Civica or similar) Strong staff management experience, including coaching and performance management Excellent stakeholder engagement and communication skills Confidence working in a hybrid role, balancing home working with on-site collaboration Why join? Opportunity to shape and improve a critical housing service Play a key role in a major system and process transformation Flexible hybrid working (home-based with 1-2 days per week on site in Manchester) Supportive, values-driven organisation with a focus on continuous improvement
Jun 24, 2026
Contractor
Rent/Service Charge process improvement within Housing Immediate Hybrid £20.50phr + Holiday About the role We are seeking an experienced Rent Setting & Systems Improvement Manager to lead and deliver improvements to our rent and service charge setting processes within a housing management environment. This role will play a key part in streamlining existing processes, managing staff, and supporting the implementation and integration of a new housing management system.You will work closely with Finance, Housing, and IT teams to ensure accurate rent and service charge calculations, robust governance, and efficient end-to-end processes that support both customers and staff. Key responsibilities Lead and manage the rent and service charge setting process across the organisation, ensuring compliance with legislation and regulatory requirements. Manage, support, and develop a small team responsible for rent and service charges. Review, redesign, and streamline rent-setting processes, identifying opportunities for automation and efficiency. Play a key role in the implementation and integration of a new housing management system, ensuring rent and service charge functionality meets business needs. Translate business requirements into clear system and process specifications Work collaboratively with stakeholders to embed improved ways of working Ensure data accuracy, reconciliation, and strong audit trails Support change management and staff training during system and process changes About you You will have: Proven experience in rent setting and/or service charges within a housing environment (social housing, housing association, or local authority) Experience of process improvement or service redesign, with the ability to simplify complex processes Hands-on involvement in a housing management system implementation or major system change (e.g. Northgate, Capita, Aareon, Civica or similar) Strong staff management experience, including coaching and performance management Excellent stakeholder engagement and communication skills Confidence working in a hybrid role, balancing home working with on-site collaboration Why join? Opportunity to shape and improve a critical housing service Play a key role in a major system and process transformation Flexible hybrid working (home-based with 1-2 days per week on site in Manchester) Supportive, values-driven organisation with a focus on continuous improvement
Job Title: Trades Scheduler Location: Havant PO9 Work Pattern: 35 hours per week Contract: Temp Ongoing Our client is looking for an Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards. As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience. Key responsibilities: Schedule and manage operatives' diaries, ensuring appointments are attended as planned. Liaise with customers and operatives to arrange and reschedule appointments where necessary. Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs. Prioritise emergency and urgent works in line with service requirements. Allocate work to the most appropriate trade operative to maximise first-time fix rates. Ensure operatives have the necessary materials and information to complete works efficiently. Plan appointments to minimise travel time and maximise productivity. Work closely with supervisors, managers and operational teams to achieve performance targets. Monitor job completion quality and punctuality, escalating performance concerns where required. Maintain accurate records and update the contract management system in a timely manner. Process subcontractor completion reports and manage future appointment scheduling. Essential Criteria Previous experience in a scheduling, planning, workforce coordination or repairs administration role. Experience working within social housing, property maintenance, facilities management or a similar environment is highly desirable. Strong organisational skills with the ability to manage multiple priorities. Excellent customer service and communication skills. Good attention to detail and accurate data entry skills. Proficient in Microsoft Office, including Word and Excel. Ability to work effectively both independently and as part of a team. Comfortable working in a fast-paced environment and meeting performance targets. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Jun 24, 2026
Seasonal
Job Title: Trades Scheduler Location: Havant PO9 Work Pattern: 35 hours per week Contract: Temp Ongoing Our client is looking for an Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards. As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience. Key responsibilities: Schedule and manage operatives' diaries, ensuring appointments are attended as planned. Liaise with customers and operatives to arrange and reschedule appointments where necessary. Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs. Prioritise emergency and urgent works in line with service requirements. Allocate work to the most appropriate trade operative to maximise first-time fix rates. Ensure operatives have the necessary materials and information to complete works efficiently. Plan appointments to minimise travel time and maximise productivity. Work closely with supervisors, managers and operational teams to achieve performance targets. Monitor job completion quality and punctuality, escalating performance concerns where required. Maintain accurate records and update the contract management system in a timely manner. Process subcontractor completion reports and manage future appointment scheduling. Essential Criteria Previous experience in a scheduling, planning, workforce coordination or repairs administration role. Experience working within social housing, property maintenance, facilities management or a similar environment is highly desirable. Strong organisational skills with the ability to manage multiple priorities. Excellent customer service and communication skills. Good attention to detail and accurate data entry skills. Proficient in Microsoft Office, including Word and Excel. Ability to work effectively both independently and as part of a team. Comfortable working in a fast-paced environment and meeting performance targets. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Location : Hybrid, Bradford (occasional office presence) Salary : £58,530 per annum Hours : 35 hours per week, Monday Friday, 8am 6pm Contract : Fixed Term Contract, 12 months With over 21,000 homes across the country, our client supports thousands of customers and their families. They're proud to build positive, long-lasting relationships that go beyond housing creating vibrant communities where people of all backgrounds can thrive. As their Strategy and Policy Lead, you'll have a unique opportunity to shape the future of the organisation. Working closely with the Director of Strategy, Governance and Assurance, you'll be at the heart of developing and delivering strategic plans, coordinating impactful ESG initiatives, and championing continuous improvement. This is a role where your ideas, insight, and leadership will directly influence how they grow and evolve. What You'll Be Doing Lead the development and review of forward-thinking, evidence-based policies aligned with legal and regulatory requirements Partner with senior leaders to ensure policies are understood, embedded, and making a tangible difference Bring data and insight to the forefront, ensuring decision-making is informed, robust, and future-focused Drive consistency, clarity, and excellence in how policies are applied across the organisation Lead and develop a small team, providing clear direction, coaching, and support to deliver high-quality outcomes Lead horizon scanning and in-depth research to anticipate legislative and regulatory changes, keeping strategies relevant and ready for the future About You Proven experience developing and implementing strategy and policy, with the ability to turn ideas into practical outcomes A strong understanding of ESG principles and their application in an organisational context Knowledge of housing legislation and sector best practice, with the ability to apply this meaningfully Well-developed project management skills, with a track record of delivering priorities effectively Excellent stakeholder engagement and influencing skills, including the confidence to advise senior leaders Strong critical thinking and analytical ability, using data and insight to drive informed decision-making Experience producing clear, impactful reports and briefings for senior leadership teams The successful candidate will be required to undergo DBS and social media checks as part of pre-employment screening. Salary The spot salary is £58,530 per annum for applicants who fully meet the requirements. If you're still developing some skills or experience, you can start at 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Interviews Stage 1 A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 16th July. Stage 2 A presentation and behavioural and scenario-based interview at their Bradford office. You'll complete a Congruity Questionnaire in advance. Planned date: 21st July. A Place to Build a Future 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Car leasing, salary sacrifice schemes, and exclusive discounts through their benefits platform Defined Contribution and Defined Benefit pension schemes plus life assurance at three times your salary Enhanced parental leave and flexible working options Career development through internal leadership and management programmes, apprenticeships, and more We're Committed to Inclusion They believe diversity makes them stronger. Their process is designed to be accessible and inclusive if you need any reasonable adjustments at any stage, just let them know. Candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship licence. Recruitment Agencies: Our client works exclusively with PSL partners and does not accept unsolicited CVs or speculative approaches for this role. REF-
Jun 24, 2026
Full time
Location : Hybrid, Bradford (occasional office presence) Salary : £58,530 per annum Hours : 35 hours per week, Monday Friday, 8am 6pm Contract : Fixed Term Contract, 12 months With over 21,000 homes across the country, our client supports thousands of customers and their families. They're proud to build positive, long-lasting relationships that go beyond housing creating vibrant communities where people of all backgrounds can thrive. As their Strategy and Policy Lead, you'll have a unique opportunity to shape the future of the organisation. Working closely with the Director of Strategy, Governance and Assurance, you'll be at the heart of developing and delivering strategic plans, coordinating impactful ESG initiatives, and championing continuous improvement. This is a role where your ideas, insight, and leadership will directly influence how they grow and evolve. What You'll Be Doing Lead the development and review of forward-thinking, evidence-based policies aligned with legal and regulatory requirements Partner with senior leaders to ensure policies are understood, embedded, and making a tangible difference Bring data and insight to the forefront, ensuring decision-making is informed, robust, and future-focused Drive consistency, clarity, and excellence in how policies are applied across the organisation Lead and develop a small team, providing clear direction, coaching, and support to deliver high-quality outcomes Lead horizon scanning and in-depth research to anticipate legislative and regulatory changes, keeping strategies relevant and ready for the future About You Proven experience developing and implementing strategy and policy, with the ability to turn ideas into practical outcomes A strong understanding of ESG principles and their application in an organisational context Knowledge of housing legislation and sector best practice, with the ability to apply this meaningfully Well-developed project management skills, with a track record of delivering priorities effectively Excellent stakeholder engagement and influencing skills, including the confidence to advise senior leaders Strong critical thinking and analytical ability, using data and insight to drive informed decision-making Experience producing clear, impactful reports and briefings for senior leadership teams The successful candidate will be required to undergo DBS and social media checks as part of pre-employment screening. Salary The spot salary is £58,530 per annum for applicants who fully meet the requirements. If you're still developing some skills or experience, you can start at 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Interviews Stage 1 A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 16th July. Stage 2 A presentation and behavioural and scenario-based interview at their Bradford office. You'll complete a Congruity Questionnaire in advance. Planned date: 21st July. A Place to Build a Future 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Car leasing, salary sacrifice schemes, and exclusive discounts through their benefits platform Defined Contribution and Defined Benefit pension schemes plus life assurance at three times your salary Enhanced parental leave and flexible working options Career development through internal leadership and management programmes, apprenticeships, and more We're Committed to Inclusion They believe diversity makes them stronger. Their process is designed to be accessible and inclusive if you need any reasonable adjustments at any stage, just let them know. Candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship licence. Recruitment Agencies: Our client works exclusively with PSL partners and does not accept unsolicited CVs or speculative approaches for this role. REF-
Location: 100% onsite, Burnley, you'll work across 2 schemes Salary: £30,912 per annum Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: Be a visible, supportive presence in our client's schemes, building strong relationships with residents Work closely with lettings teams to ensure smooth move-ins and positive first impressions Encourage community engagement and help residents live independently for as long as possible Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care Collaborate with internal teams and external partners to deliver joined-up support Escalate and take cases to court as a last resort, ensuring all other options have been explored first Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes Proven ability to manage multiple tasks and meet performance targets independently and as part of a team Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders Knowledge of safeguarding practices within a housing context Regular business travel will be necessary to other sites and off-site meetings as required Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 30th June via Teams Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 7th July at our Burnley office We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A Place to Build a Future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with: 28 days holiday plus bank holidays (pro rata for part time) An extra day to celebrate your birthday, plus the option to purchase more Access to an online GP Gym discounts A dedicated day to volunteer for a cause that matters to you And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Jun 24, 2026
Full time
Location: 100% onsite, Burnley, you'll work across 2 schemes Salary: £30,912 per annum Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: Be a visible, supportive presence in our client's schemes, building strong relationships with residents Work closely with lettings teams to ensure smooth move-ins and positive first impressions Encourage community engagement and help residents live independently for as long as possible Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care Collaborate with internal teams and external partners to deliver joined-up support Escalate and take cases to court as a last resort, ensuring all other options have been explored first Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes Proven ability to manage multiple tasks and meet performance targets independently and as part of a team Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders Knowledge of safeguarding practices within a housing context Regular business travel will be necessary to other sites and off-site meetings as required Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 30th June via Teams Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 7th July at our Burnley office We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A Place to Build a Future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with: 28 days holiday plus bank holidays (pro rata for part time) An extra day to celebrate your birthday, plus the option to purchase more Access to an online GP Gym discounts A dedicated day to volunteer for a cause that matters to you And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Treasury & Investment Manager Manchester, Greater Manchester £65,000 per annum Permanent, Full Time (35 hours per week) Agile working in place Closing date: 6th July 2026 Interview date: Week commencing 20th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing key financial systems and tools including financial planning models, asset and liability registers, investment appraisals, and cashflow forecasting. In this role, you will be responsible for Develop and maintain treasury strategy and policies, ensuring liquidity, compliance, and accurate cashflow reporting. Monitor and report on financial performance for growth, investment, and treasury plans, providing variance analysis and recovery plans where needed. Oversee funding and lender relationships, including debt management, covenant compliance, and loan security schedules. Insurance portfolio management We are looking for people who are or have Qualified Accountant (ACA / ACCA / CIMA / CIPFA) or Treasury (MCT) Proven experience running day-to-day Treasury operations within a fast-paced finance or treasury environment, with confidence across cash, payments and controls. A track record of improving processes, service delivery or commercial outcomes, with the ability to spot opportunities and drive change. Strong communication and stakeholder-management skills, comfortable influencing and presenting to audiences at different levels of the organisation. A people-focused leader with experience in developing others through coaching, performance management and on-the-job training. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Jun 24, 2026
Full time
Treasury & Investment Manager Manchester, Greater Manchester £65,000 per annum Permanent, Full Time (35 hours per week) Agile working in place Closing date: 6th July 2026 Interview date: Week commencing 20th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing key financial systems and tools including financial planning models, asset and liability registers, investment appraisals, and cashflow forecasting. In this role, you will be responsible for Develop and maintain treasury strategy and policies, ensuring liquidity, compliance, and accurate cashflow reporting. Monitor and report on financial performance for growth, investment, and treasury plans, providing variance analysis and recovery plans where needed. Oversee funding and lender relationships, including debt management, covenant compliance, and loan security schedules. Insurance portfolio management We are looking for people who are or have Qualified Accountant (ACA / ACCA / CIMA / CIPFA) or Treasury (MCT) Proven experience running day-to-day Treasury operations within a fast-paced finance or treasury environment, with confidence across cash, payments and controls. A track record of improving processes, service delivery or commercial outcomes, with the ability to spot opportunities and drive change. Strong communication and stakeholder-management skills, comfortable influencing and presenting to audiences at different levels of the organisation. A people-focused leader with experience in developing others through coaching, performance management and on-the-job training. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Treasury & Investment Manager Manchester, Greater Manchester £65,000 per annum Permanent, Full Time (35 hours per week) Agile working in place Closing date: 6th July 2026 Interview date: Week commencing 20th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing key financial systems and tools including financial planning models, asset and liability registers, investment appraisals, and cashflow forecasting. In this role, you will be responsible for Develop and maintain treasury strategy and policies, ensuring liquidity, compliance, and accurate cashflow reporting. Monitor and report on financial performance for growth, investment, and treasury plans, providing variance analysis and recovery plans where needed. Oversee funding and lender relationships, including debt management, covenant compliance, and loan security schedules. Insurance portfolio management We are looking for people who are or have Qualified Accountant (ACA / ACCA / CIMA / CIPFA) or Treasury (MCT) Proven experience running day-to-day Treasury operations within a fast-paced finance or treasury environment, with confidence across cash, payments and controls. A track record of improving processes, service delivery or commercial outcomes, with the ability to spot opportunities and drive change. Strong communication and stakeholder-management skills, comfortable influencing and presenting to audiences at different levels of the organisation. A people-focused leader with experience in developing others through coaching, performance management and on-the-job training. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Jun 23, 2026
Full time
Treasury & Investment Manager Manchester, Greater Manchester £65,000 per annum Permanent, Full Time (35 hours per week) Agile working in place Closing date: 6th July 2026 Interview date: Week commencing 20th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing key financial systems and tools including financial planning models, asset and liability registers, investment appraisals, and cashflow forecasting. In this role, you will be responsible for Develop and maintain treasury strategy and policies, ensuring liquidity, compliance, and accurate cashflow reporting. Monitor and report on financial performance for growth, investment, and treasury plans, providing variance analysis and recovery plans where needed. Oversee funding and lender relationships, including debt management, covenant compliance, and loan security schedules. Insurance portfolio management We are looking for people who are or have Qualified Accountant (ACA / ACCA / CIMA / CIPFA) or Treasury (MCT) Proven experience running day-to-day Treasury operations within a fast-paced finance or treasury environment, with confidence across cash, payments and controls. A track record of improving processes, service delivery or commercial outcomes, with the ability to spot opportunities and drive change. Strong communication and stakeholder-management skills, comfortable influencing and presenting to audiences at different levels of the organisation. A people-focused leader with experience in developing others through coaching, performance management and on-the-job training. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Baird And Co Recruitment Ltd
Leicester, Leicestershire
The Opportunity: We are seeking a proactive and empathetic interim Income Manager for a Social Housing provider based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent. The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income. Key Income Manager duties: Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types. Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders. Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments. Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently. Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system. Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords. Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport. Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing. Further information about the Income Manager role: Location: Based out of our central Leicester head office, at least 2 days a week on site Salary: 17-18.50 per hour based on experience Requirements for the Income Manager role: Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears. Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable. Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred. Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills. Core Competencies: A resilient, "can-do" attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation. How to apply for the Income Manager role: Please apply for this role online or contact Matt at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Jun 23, 2026
Contractor
The Opportunity: We are seeking a proactive and empathetic interim Income Manager for a Social Housing provider based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent. The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income. Key Income Manager duties: Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types. Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders. Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments. Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently. Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system. Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords. Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport. Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing. Further information about the Income Manager role: Location: Based out of our central Leicester head office, at least 2 days a week on site Salary: 17-18.50 per hour based on experience Requirements for the Income Manager role: Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears. Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable. Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred. Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills. Core Competencies: A resilient, "can-do" attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation. How to apply for the Income Manager role: Please apply for this role online or contact Matt at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Corporate Complaints Manager Cambridge Permanent Full-Time This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported. You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. You ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code. You ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience. About the role Reporting to the Executive Director, Customers Services you will: Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases. Analyse complaint data and identify trends, root causes, and opportunities for improvement Support continuous improvement across the complaints process and customer experience Prepare our internal and external reporting and self-assessments and ensure they are published on time. What You ll Bring You ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues. Experience Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment Experience of implementing change to drive up standards and performance Experience of using and improving databases / IT systems for customer and/or complaints data. Experience of collating and presenting data to a range of audiences Good knowledge of the Housing Ombudsman s Complaints Handling Code and regulatory framework for social housing Skills Excellent communication, influencing and listening skills Outstanding customer focus with the ability to balance empathy, accountability and operational compliance Excellent investigative and problem-solving skills Excellent analytical skills, using data to drive improvement Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs A collaborative and assertive approach to working with colleagues and teams to drive improvement Qualification: Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards. Hybrid Working Arrangements the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration. Benefits of working for CHS Group: Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (£250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) Free onsite/nearby parking Hybrid Working Policy Flexitime As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026 INTERVIEWS: Friday 31st July 2026
Jun 23, 2026
Full time
Corporate Complaints Manager Cambridge Permanent Full-Time This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported. You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. You ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code. You ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience. About the role Reporting to the Executive Director, Customers Services you will: Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases. Analyse complaint data and identify trends, root causes, and opportunities for improvement Support continuous improvement across the complaints process and customer experience Prepare our internal and external reporting and self-assessments and ensure they are published on time. What You ll Bring You ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues. Experience Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment Experience of implementing change to drive up standards and performance Experience of using and improving databases / IT systems for customer and/or complaints data. Experience of collating and presenting data to a range of audiences Good knowledge of the Housing Ombudsman s Complaints Handling Code and regulatory framework for social housing Skills Excellent communication, influencing and listening skills Outstanding customer focus with the ability to balance empathy, accountability and operational compliance Excellent investigative and problem-solving skills Excellent analytical skills, using data to drive improvement Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs A collaborative and assertive approach to working with colleagues and teams to drive improvement Qualification: Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards. Hybrid Working Arrangements the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration. Benefits of working for CHS Group: Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (£250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) Free onsite/nearby parking Hybrid Working Policy Flexitime As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026 INTERVIEWS: Friday 31st July 2026
Howells Solutions Limited
Kingston Upon Thames, London
Operations Manager - Reactive Maintenance & Voids Based in Kingston Upon Thames 75K + package We are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an Operations Manager to join their team in Kingston Upon Thames overseeing a 10-12m portfolio of works. We are looking for somebody who will lead operationally on current contracts. Working in partnership with their Local Authority and Housing Association clients, the successful candidate will be overall responsible for driving success on reactive maintenance contracts. You will oversee the full running of the contracts including: program planning/scheduling works; KPI monitoring/performance improvement; management of health and safety; and managing a direct workforce of Contract Managers, Supervisors, Multi Trade Operatives and Admin/Planning Team. Operations Manager Experience Proven track record in securing, and delivering reactive maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Operations Manager Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to 75,000 + Benefits. You will be part of a stable business with ambitious growth plans over the next 5 years.
Jun 23, 2026
Full time
Operations Manager - Reactive Maintenance & Voids Based in Kingston Upon Thames 75K + package We are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an Operations Manager to join their team in Kingston Upon Thames overseeing a 10-12m portfolio of works. We are looking for somebody who will lead operationally on current contracts. Working in partnership with their Local Authority and Housing Association clients, the successful candidate will be overall responsible for driving success on reactive maintenance contracts. You will oversee the full running of the contracts including: program planning/scheduling works; KPI monitoring/performance improvement; management of health and safety; and managing a direct workforce of Contract Managers, Supervisors, Multi Trade Operatives and Admin/Planning Team. Operations Manager Experience Proven track record in securing, and delivering reactive maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Operations Manager Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to 75,000 + Benefits. You will be part of a stable business with ambitious growth plans over the next 5 years.
Great Places Housing Association
Manchester, Lancashire
Sales Advisor Location: Didsbury, Manchester Reporting to the Sales Manager, the Sales Advisor will be working for Plumlife, the award winning Sales and Marketing department of Great Places Housing Group. You will effectively market and sell new build, shared ownership and market sale homes for Great Places Housing Group, Cube and other external partners and clients. What you'll be doing Responsible for sales of new build shared ownership and market sale homes, in line with the required sales targets. Respond in a timely manner to all inquiries and sales leads to ensure high conversion rates. Assess the eligibility of potential buyers', maintaining accurate documentation throughout the sales process for audit purposes. Conduct viewing appointments at sales developments, explaining the shared ownership scheme to customers and securing reservations. Maintain accurate information in databases and systems for performance tracking and reporting. Liaise with solicitors, IFA's, valuers, and our development team to ensure quick progression of sales and manage legal documents. Attend site meetings and provide input on design and specification of new homes. Assist with coordinating marketing literature and promotional activities. Manage sales launches, open days, and ensure accurate website entries for marketing purposes. Provide an exceptional level of customer service and follow all company policies and procedures. Occasional out-of-hours and regular weekend working required. What you'll need Competent use of Microsoft office systems including word and excel. Driving licence and use of a vehicle for business purposes (with business use insurance cover). Experience within a property /development sales background. Knowledge of property development process. An understanding of shared ownership. Excellent verbal and written communication skills. Experience in a fast-paced customer focussed environment and able to deliver an exceptional standard of customer service. Ability to provide concise and accurate reports. Ability to complete tasks in an accurate and timely manner when working under pressure. Attention to detail. Effective liaison with colleagues/other stakeholders to give information/find information/resolve problems. Organisation and ability to manage workload. The ability to develop and project a positive image of Great Places through personal, written and oral skills. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. Closing date: 5th July 2026 Shortlist date: 6th July 2026 Interview date: TBC
Jun 23, 2026
Full time
Sales Advisor Location: Didsbury, Manchester Reporting to the Sales Manager, the Sales Advisor will be working for Plumlife, the award winning Sales and Marketing department of Great Places Housing Group. You will effectively market and sell new build, shared ownership and market sale homes for Great Places Housing Group, Cube and other external partners and clients. What you'll be doing Responsible for sales of new build shared ownership and market sale homes, in line with the required sales targets. Respond in a timely manner to all inquiries and sales leads to ensure high conversion rates. Assess the eligibility of potential buyers', maintaining accurate documentation throughout the sales process for audit purposes. Conduct viewing appointments at sales developments, explaining the shared ownership scheme to customers and securing reservations. Maintain accurate information in databases and systems for performance tracking and reporting. Liaise with solicitors, IFA's, valuers, and our development team to ensure quick progression of sales and manage legal documents. Attend site meetings and provide input on design and specification of new homes. Assist with coordinating marketing literature and promotional activities. Manage sales launches, open days, and ensure accurate website entries for marketing purposes. Provide an exceptional level of customer service and follow all company policies and procedures. Occasional out-of-hours and regular weekend working required. What you'll need Competent use of Microsoft office systems including word and excel. Driving licence and use of a vehicle for business purposes (with business use insurance cover). Experience within a property /development sales background. Knowledge of property development process. An understanding of shared ownership. Excellent verbal and written communication skills. Experience in a fast-paced customer focussed environment and able to deliver an exceptional standard of customer service. Ability to provide concise and accurate reports. Ability to complete tasks in an accurate and timely manner when working under pressure. Attention to detail. Effective liaison with colleagues/other stakeholders to give information/find information/resolve problems. Organisation and ability to manage workload. The ability to develop and project a positive image of Great Places through personal, written and oral skills. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. Closing date: 5th July 2026 Shortlist date: 6th July 2026 Interview date: TBC
4Recruitment Services are seeking to recruit an experienced and customer-focused Housing Manager to lead the delivery of high-quality housing and neighbourhood services. You will manage a team delivering key housing functions, including tenancy management, income collection, leasehold services, empty homes, and customer support, ensuring excellent outcomes for residents and communities. Working collaboratively with colleagues and partners, you will drive service improvement, support staff performance, and ensure services are delivered in line with housing legislation, organisational policies, and best practice. You will play a key role in promoting sustainable tenancies, enhancing customer satisfaction, and creating safe, thriving neighbourhoods DUTIES AND RESPONSIBILITIES INCLUDE: Lead and manage a high-performing, customer-focused housing management service, ensuring excellent service delivery across tenancy management, income collection, empty homes, leasehold services, customer support, and neighbourhood management. Promote early intervention, prevention, and customer resilience by ensuring staff use effective approaches that support sustainable tenancies and positive outcomes for residents. Provide leadership, guidance, and support to staff managing complex cases, including anti-social behaviour, rent arrears, safeguarding concerns, mental health challenges, and tenancy breaches. Ensure compliance with relevant housing legislation, regulatory requirements, policies, and codes of practice, including managing legal proceedings, housing fraud investigations, court action, and First Tier Tribunal cases where appropriate. Oversee team performance, monitoring key performance indicators and implementing service improvements to enhance customer satisfaction and operational effectiveness. Plan, coordinate, and allocate resources effectively to meet service priorities, workload demands, and organisational objectives. Manage escalated customer enquiries and complaints, supporting staff through coaching and development to build confidence and improve future service delivery. Develop and maintain effective partnerships with internal teams, local authorities, legal services, community organisations, and other external stakeholders to deliver positive outcomes for customers and communities. Prepare and present professional reports, case documentation, and communications for senior management, legal proceedings, tribunals, reviews, and external partners. Contribute to service planning, organisational projects, policy development, and continuous improvement initiatives, ensuring services remain responsive to changing customer needs and legislative requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience of Sheltered Housing/Independent Living and experience of investigating formal complaints. CIH Level 4 qualification, or willingness to work towards obtaining it. Excellent written and verbal communication skills, with the ability to interact effectively and sensitively with a range of internal and external stakeholders in person, by telephone, and in writing. Proven track record of delivering targets and achieving goals within operational plans. Able to advise staff how to respond for non-routine Housing Management decisions that may fall outside of standard procedure, seeking guidance where appropriate Standard DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Jun 23, 2026
Contractor
4Recruitment Services are seeking to recruit an experienced and customer-focused Housing Manager to lead the delivery of high-quality housing and neighbourhood services. You will manage a team delivering key housing functions, including tenancy management, income collection, leasehold services, empty homes, and customer support, ensuring excellent outcomes for residents and communities. Working collaboratively with colleagues and partners, you will drive service improvement, support staff performance, and ensure services are delivered in line with housing legislation, organisational policies, and best practice. You will play a key role in promoting sustainable tenancies, enhancing customer satisfaction, and creating safe, thriving neighbourhoods DUTIES AND RESPONSIBILITIES INCLUDE: Lead and manage a high-performing, customer-focused housing management service, ensuring excellent service delivery across tenancy management, income collection, empty homes, leasehold services, customer support, and neighbourhood management. Promote early intervention, prevention, and customer resilience by ensuring staff use effective approaches that support sustainable tenancies and positive outcomes for residents. Provide leadership, guidance, and support to staff managing complex cases, including anti-social behaviour, rent arrears, safeguarding concerns, mental health challenges, and tenancy breaches. Ensure compliance with relevant housing legislation, regulatory requirements, policies, and codes of practice, including managing legal proceedings, housing fraud investigations, court action, and First Tier Tribunal cases where appropriate. Oversee team performance, monitoring key performance indicators and implementing service improvements to enhance customer satisfaction and operational effectiveness. Plan, coordinate, and allocate resources effectively to meet service priorities, workload demands, and organisational objectives. Manage escalated customer enquiries and complaints, supporting staff through coaching and development to build confidence and improve future service delivery. Develop and maintain effective partnerships with internal teams, local authorities, legal services, community organisations, and other external stakeholders to deliver positive outcomes for customers and communities. Prepare and present professional reports, case documentation, and communications for senior management, legal proceedings, tribunals, reviews, and external partners. Contribute to service planning, organisational projects, policy development, and continuous improvement initiatives, ensuring services remain responsive to changing customer needs and legislative requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience of Sheltered Housing/Independent Living and experience of investigating formal complaints. CIH Level 4 qualification, or willingness to work towards obtaining it. Excellent written and verbal communication skills, with the ability to interact effectively and sensitively with a range of internal and external stakeholders in person, by telephone, and in writing. Proven track record of delivering targets and achieving goals within operational plans. Able to advise staff how to respond for non-routine Housing Management decisions that may fall outside of standard procedure, seeking guidance where appropriate Standard DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
