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Job Title: Technical Support Manager Location: Remote Working Duration: Permanent, open to both Full Time & PT applicants We are recruiting for an experienced Technical Support Manager to manage a small team of Oracle Support Analysts. The Support Manager will play a pivotal role in ensuring the efficient operation of the Technical Support Team, meeting SLAs and driving continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team environment through coaching, mentoring and performance management. Conduct regular team meetings, one-on-one sessions and performance reviews. Support Desk Operations Ensure the Support Desk functions efficiently and achieves agreed SLAs. Monitor and report on Support Desk performance metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL best practices and standards. Develop and maintain a comprehensive knowledge base to support the team and end-users. Strategic Development and Continuous Improvement Identify opportunities for improvement in Service Desk operations and implement solutions. Develop and execute a Support Desk strategy aligned with organisational goals. Collaborate with stakeholders to ensure the Support Desk meets evolving business needs. Qualifications Bachelor s degree in IT, Business Administration, or related field (or equivalent experience). Proven experience in leading a Service Desk or IT support team. Strong knowledge of ITIL processes and certifications (e.g., ITIL Foundation) preferred. Experience with Oracle tools and systems is a plus. Excellent problem-solving and decision-making skills. Strong communication and interpersonal skills.

GBR Recruitment are proud to be working with a highly respected Lincolnshire business, recruiting for an EPICOR Specialist / EPICOR Product Owner . This is a great opportunity for an EPICOR subject matter expert who is used to implementing enterprise resource planning systems (ERP) that are efficient & fit for purpose across areas of the business & all divisions. You will be a systems strategist & an operational implementer of effective EPICOR ERP systems , driving continuous improvement initiatives & supporting business systems transformations to allow the business to work smarter & to have more visible control of figures & data, allowing for business decisions to be made using real time data / data insights. Duties Subject matter expert for the development, review & implementation of all EPICOR ERP system improvements, using your technical expertise & ensuring best practice is followed across areas of the business. As the Product Owner for EPICOR, you will take ownership of the ERP systems performance, as well as it's operational functionality & future development to aid improved business performance & growth. Lead the integration of EPICOR systems into the company ERP system & ensure that data & reporting is fully integrated, plus aligned with business needs. Ensure there is full visibility & structured data / information available in order to aid key business decision making, plus reducing risk. Obtain & analyse EPICOR users requirements to enhance the EPICOR functionality plus to help streamline & continuously improve business processes & procedures in order for the business to keep that cutting edge. You will be a key linchpin across the operation, working closely in unison with the wider IT teams, Finance department & all operational teams to identify opportunities for any system enhancements, plus support the successful implementation of any system changes / upgrades. Effectively define, maintain & communicate the EPICOR product roadmap in line with business objectives & the businesses strategic priorities. Stay up to date & informed of any new EPICOR product developments. Resolve & rectify any technical / operational system challenges. Deliver EPICOR system training & end user support when needed. Produce & present regular KPI / MI reports to key stakeholders. Ensure strong working relationships with key business & technology stakeholders, to ensure alignment on business strategy, the companies vision & its priorities. Wherever possible streamline & improve ERP processes through system enhancements & additional automation. Promote continuous improvement methodology. Attributes: Previous experience of being a subject matter expert, a product owner or technical owner of an EPICOR ERP system or other type of ERP system (ideally you will have had exposure to an EPICOR system such as Kinetic, Prophet 21, Eclipse, BisTrack, ECM or similar models) Expert in ERP systems from a business & technical perspective. Experience leading or supporting system improvements as well as business transformation initiatives, specifically from an EPICOR / ERP perspective (across both operational & financial processes) An analytical mindset partnered with strong problem-solving skills, identifying practical system solutions to aid all system users. A professional engaging communicator at all levels. Experience producing KPI / MI reporting dashboards & presenting insights to senior management, directors & other executives. This role could also suit someone working as a Epicor Business Systems Analyst, ERP Product Manager, Epicor Application Manager, Epicor Consultant, Epicor ERP Specialist, ERP Application Engineer, Epicor Functional Consultant or ERP Solution Architect. This position is commutable from Lincoln, Sleaford, Spalding, Boston, Newark, Louth, Horncastle, Bardney, Nettleham, Saxilby, Navenby, Grantham & areas close to these. Interviews to take place immediately.

GBR Recruitment are proud to be working with a highly respected Lincolnshire business, recruiting for an EPICOR Specialist / EPICOR Product Owner . This is a great opportunity for an EPICOR subject matter expert who is used to implementing enterprise resource planning systems (ERP) that are efficient & fit for purpose across areas of the business & all divisions. You will be a systems strategist & an operational implementer of effective EPICOR ERP systems , driving continuous improvement initiatives & supporting business systems transformations to allow the business to work smarter & to have more visible control of figures & data, allowing for business decisions to be made using real time data / data insights. Duties Subject matter expert for the development, review & implementation of all EPICOR ERP system improvements, using your technical expertise & ensuring best practice is followed across areas of the business. As the Product Owner for EPICOR, you will take ownership of the ERP systems performance, as well as it's operational functionality & future development to aid improved business performance & growth. Lead the integration of EPICOR systems into the company ERP system & ensure that data & reporting is fully integrated, plus aligned with business needs. Ensure there is full visibility & structured data / information available in order to aid key business decision making, plus reducing risk. Obtain & analyse EPICOR users requirements to enhance the EPICOR functionality plus to help streamline & continuously improve business processes & procedures in order for the business to keep that cutting edge. You will be a key linchpin across the operation, working closely in unison with the wider IT teams, Finance department & all operational teams to identify opportunities for any system enhancements, plus support the successful implementation of any system changes / upgrades. Effectively define, maintain & communicate the EPICOR product roadmap in line with business objectives & the businesses strategic priorities. Stay up to date & informed of any new EPICOR product developments. Resolve & rectify any technical / operational system challenges. Deliver EPICOR system training & end user support when needed. Produce & present regular KPI / MI reports to key stakeholders. Ensure strong working relationships with key business & technology stakeholders, to ensure alignment on business strategy, the companies vision & its priorities. Wherever possible streamline & improve ERP processes through system enhancements & additional automation. Promote continuous improvement methodology. Attributes: Previous experience of being a subject matter expert, a product owner or technical owner of an EPICOR ERP system or other type of ERP system (ideally you will have had exposure to an EPICOR system such as Kinetic, Prophet 21, Eclipse, BisTrack, ECM or similar models) Expert in ERP systems from a business & technical perspective. Experience leading or supporting system improvements as well as business transformation initiatives, specifically from an EPICOR / ERP perspective (across both operational & financial processes) An analytical mindset partnered with strong problem-solving skills, identifying practical system solutions to aid all system users. A professional engaging communicator at all levels. Experience producing KPI / MI reporting dashboards & presenting insights to senior management, directors & other executives. This role could also suit someone working as a Epicor Business Systems Analyst, ERP Product Manager, Epicor Application Manager, Epicor Consultant, Epicor ERP Specialist, ERP Application Engineer, Epicor Functional Consultant or ERP Solution Architect. This position is commutable from Lincoln, Sleaford, Spalding, Boston, Newark, Louth, Horncastle, Bardney, Nettleham, Saxilby, Navenby, Grantham & areas close to these. Interviews to take place immediately.

GBR Recruitment are proud to be working with a highly respected Lincolnshire business, recruiting for an EPICOR Specialist / EPICOR Product Owner . This is a great opportunity for an EPICOR subject matter expert who is used to implementing enterprise resource planning systems (ERP) that are efficient & fit for purpose across areas of the business & all divisions. You will be a systems strategist & an operational implementer of effective EPICOR ERP systems , driving continuous improvement initiatives & supporting business systems transformations to allow the business to work smarter & to have more visible control of figures & data, allowing for business decisions to be made using real time data / data insights. Duties Subject matter expert for the development, review & implementation of all EPICOR ERP system improvements, using your technical expertise & ensuring best practice is followed across areas of the business. As the Product Owner for EPICOR, you will take ownership of the ERP systems performance, as well as it's operational functionality & future development to aid improved business performance & growth. Lead the integration of EPICOR systems into the company ERP system & ensure that data & reporting is fully integrated, plus aligned with business needs. Ensure there is full visibility & structured data / information available in order to aid key business decision making, plus reducing risk. Obtain & analyse EPICOR users requirements to enhance the EPICOR functionality plus to help streamline & continuously improve business processes & procedures in order for the business to keep that cutting edge. You will be a key linchpin across the operation, working closely in unison with the wider IT teams, Finance department & all operational teams to identify opportunities for any system enhancements, plus support the successful implementation of any system changes / upgrades. Effectively define, maintain & communicate the EPICOR product roadmap in line with business objectives & the businesses strategic priorities. Stay up to date & informed of any new EPICOR product developments. Resolve & rectify any technical / operational system challenges. Deliver EPICOR system training & end user support when needed. Produce & present regular KPI / MI reports to key stakeholders. Ensure strong working relationships with key business & technology stakeholders, to ensure alignment on business strategy, the companies vision & its priorities. Wherever possible streamline & improve ERP processes through system enhancements & additional automation. Promote continuous improvement methodology. Attributes: Previous experience of being a subject matter expert, a product owner or technical owner of an EPICOR ERP system or other type of ERP system (ideally you will have had exposure to an EPICOR system such as Kinetic, Prophet 21, Eclipse, BisTrack, ECM or similar models) Expert in ERP systems from a business & technical perspective. Experience leading or supporting system improvements as well as business transformation initiatives, specifically from an EPICOR / ERP perspective (across both operational & financial processes) An analytical mindset partnered with strong problem-solving skills, identifying practical system solutions to aid all system users. A professional engaging communicator at all levels. Experience producing KPI / MI reporting dashboards & presenting insights to senior management, directors & other executives. This role could also suit someone working as a Epicor Business Systems Analyst, ERP Product Manager, Epicor Application Manager, Epicor Consultant, Epicor ERP Specialist, ERP Application Engineer, Epicor Functional Consultant or ERP Solution Architect. This position is commutable from Lincoln, Sleaford, Spalding, Boston, Newark, Louth, Horncastle, Bardney, Nettleham, Saxilby, Navenby, Grantham & areas close to these. Interviews to take place immediately.

Automation Test Analyst Location: Wiltshire/Hybrid/once a week on site Salary: £45,000-£48,500 I'm working with a well-established national non-profit organisation looking to bring in an Automation Test Analyst to support a growing QA function. This is a great opportunity to play a hands-on role in delivering high-quality testing across a range of business-critical systems, including CRM and ERP platforms. The role You'll be responsible for designing and executing both manual and automated tests, working closely with delivery teams to ensure quality across multiple systems and integration's. You'll contribute to automation strategy, support CI/CD pipelines, and help drive best practice across testing. Key responsibilities Design and execute tests across complex, integrated systems Build and maintain automated test suites (eg regression/smoke) Test APIs and data flows across system boundaries Support testing within CI/CD pipelines Manage defects through to resolution Collaborate with developers, product owners, and stakeholders Experience required Strong experience testing complex, multi-system environments Hands-on automation experience using C# with Playwright, Selenium, or Cypress API and integration testing experience (eg Postman) Experience working in Agile delivery teams Familiarity with CI/CD pipelines and tools (eg Azure DevOps) ISTQB (or similar) preferred Why apply? Flexible hybrid working Opportunity to shape and improve automation practices Work within a collaborative, purpose-driven environment Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Job Title: Marketing Specialist - Eloqua - CDP Location: London - twice a week in the office Salary/Rate : £345 per day inside IR35 Start Date: 06/07/2026 Job Type: Contract - 12 months Company Introduction We have an exciting opportunity now available with one of our sector-leading data analytics clients! They are currently looking for a skilled Marketing Specialist with strong Eloqua and CDP experience to join their team for a twelve-month contract. Job Responsibilities/Objectives The role is part of a centralized data and marketing technology team. The role supports four brands and involves working with a data engineer, scientist, and analyst. Experience with Oracle or Eloqua CDP platforms is preferred for the role. Role aims to support analytics capabilities and commercial strategy alignment. Implementation of new marketing technology stack starts July 6th - ideally they would like for someone to join on 6th July but they can wait up to 4 weeks' notice if necessary. Role requires B2B experience in operationalising CDP insights into journey orchestration. Availability for interviews starts next week, with potential slots on Friday and Wednesday. Required Skills/Experience The ideal candidate will have the following: Experience with Oracle or Eloqua CDP platforms is preferred. Experience in marketing analytics and digitally led buying journeys is critical. End-to-end customer journey mapping experience is required. Commercial focus and ability to translate insights into execution is essential If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

World Class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit a SOC Coordinator subcontractor on an initial 6 month contract. Suitable backgrounds may include: SOC Leadership, SOC Manager, Cyber Security governance and assurance, Information Security Management, Defence or National Security Operations. Military Leadership appointments with responsibility for people, operations and governance. Rate: £80.00 per hour Location: Stevenage Hybrid/Remote working: 3-4 days a week on site min, 1-2 remote. Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at 'time and a quarter' Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) SOC Coordinator Job Description: The SOC is undergoing a period of growth and maturity, with a focus on strengthening governance, improving operational resilience, enhancing monitoring capability in accordance with defence specific compliance requirements such as the DCC. The successful applicant with act as the deputy to the SOC Manager and serve as a key operational and governance lead within the team. Whilst SOC Operations contains technical analysts, engineers and security specialists, this role is primarily focussed on leadership, governance, stakeholder engagement and operational effectiveness. Responsibilities: demands of countering the Cyber Threat. Support for the operational functions of the UK SOC. To work with other UK SOC members, including the UK InfoSec Team and the IM Domains. The successful candidate will help coordinate the day-to-day operation of the SOC whilst ensuring governance activities, audits, working groups, recruitment, onboarding, documentation and security improvement activities continue to progress effectively. The Cyber Security SOC Coordinator key responsibilities are: Coordinate the implementation and maturity of Cyber security capability within DEx UK (Digital Excellence is the IT department) Deputise for the SOC Manager as required Deliver the SOC Security Working Groups across DEx and effectively track remediation and actions Responsible for the effective delivery and resilience of the 24x7 SOC shift rota Support the SOC Manager in the recruitment and on boarding process for all SOC resourcing Work in close collaboration with the Cyber Security Capability Manager Responsible for the responses and support to external requests and auditing of DEx within a cyber security context, such as ISO27001 audits, DCC and CE+ requests, GDPR requests, contractual questionnaires from customer or suppliers Coordinate vetting and access requests within the SOC in collaboration with the Cyber Security Capability Manager Responsible for attending the DEx CAB and ensuring that cyber security and compliance due diligence has taken place as well as reporting into SOC any impacting changes Take responsibility for the implementation of the Group cyber security (SOC) strategy within DEx UK, ensuring gaps and development areas are given assigned action owners To be the official interface of DEx cyber security for UK InfoSec, PCSO, GIMS, Personnel Security and National Cyber Procurement Coordinator Responsible for ensuring that DEx projects are informed of ITHC and pentest requirements prior to acceptance into service in line with policies Responsible for the coordination of any CHECK test or ITHC scoping activity which may impact the SOC Responsible for the creation, review and update of UK SOC documentation and support the delivery of Group policy and frameworks To advise and support the SOC and Vulnerability Management teams on flow management policy, incident response plans and playbooks Work in collaboration with CSC DEx in other Natcos (International Group Companies - France, Italy, Germany, Spain etc) Skillset/experience required: Ideally ISO 27001/CE+ Lead/Auditor DCC Assessor would be ideal if possible Suitable backgrounds may include SOC Leadership, Cyber Security governance andassurance, Information Security Management, Defence or National Security Operations. Military Leadership appointments with responsibility for people, operations and governance. Knowledge of SOC functions and operating models. Knowledge of Vulnerability management principles Risk management and risk treatment process Audit preparation and evidence gathering Awareness of Incident response processes. Security Policy development and implementation Audit preparation and evidence gathering Stakeholder management Security awareness of modern cyber threats and defensive practices JSPs and defence security policies/Defence assurance Frameworks (DCC)

We are recruiting for a SOC Coordinator for a leading Defence organisation based in Stevenage. This will be a hybrid role with 3-4 days on site. Due to security requirements this role is UKEO ( UK Eyes Only). Ideally you will have current SC Clearance, if not you must be eligible to obtain it. Overview of department: The SOC is undergoing a period of growth and maturity, with a focus on strengthening governance, improving operational resilience, enhancing monitoring capability in accordance with defence specific compliance requirements such as the DCC. The successful applicant will act as the deputy to the SOC Manager and serve as a key operational and governance lead within the team. Whilst SOC Operations contains technical analysts, engineers and security specialists, this role is primarily focussed on leadership, governance, stakeholder engagement and operational effectiveness. Responsibilities: Demands of countering the Cyber Threat. Support for the operational functions of the UK SOC. To work with other UK SOC members, including the UK InfoSec Team and the IM Domains. The successful candidate will help coordinate the day-to-day operation of the SOC whilst ensuring governance activities, audits, working groups, recruitment, onboarding, documentation and security improvement activities continue to progress effectively. The Cyber Security SOC Coordinator key responsibilities are: Coordinate the implementation and maturity of Cyber security capability within DEx UK (Digital Excellence is the IT department) Deputise for the SOC Manager as required Deliver the SOC Security Working Groups across DEx and effectively track remediation and actions Responsible for the effective delivery and resilience of the 24x7 SOC shift rota Support the SOC Manager in the recruitment and on boarding process for all SOC resourcing Work in close collaboration with the Cyber Security Capability Manager Responsible for the responses and support to external requests and auditing of DEx within a cyber security context, such as ISO27001 audits, DCC and CE+ requests, GDPR requests, contractual questionnaires from customer or suppliers Coordinate vetting and access requests within the SOC in collaboration with the Cyber Security Capability Manager Responsible for attending the DEx CAB and ensuring that cyber security and compliance due diligence has taken place as well as reporting into SOC any impacting changes Take responsibility for the implementation of the Group cyber security (SOC)  strategy within DEx UK, ensuring gaps and development areas are given assigned action owners To be the official interface of DEx cyber security for UK InfoSec, PCSO, GIMS, Personnel Security and National Cyber Procurement Coordinator Responsible for ensuring that DEx projects are informed of ITHC and pentest requirements prior to acceptance into service in line with policies Responsible for the coordination of any CHECK test or ITHC scoping activity which may impact the SOC Responsible for the creation, review and update of UK SOC documentation and support the delivery of Group policy and frameworks To advise and support the SOC and Vulnerability Management teams on flow management policy, incident response plans and playbooks Work in collaboration with CSC DEx in other Natcos (International Group Companies - France, Italy, Germany, Spain etc) Skillset Suitable backgrounds may include SOC Leadership, Cyber Security governance and assurance, Information Security Management, Defence or National Security Operations. Military Leadership appointments with responsibility for people, operations and governance. Knowledge of SOC functions and operating models. Knowledge of Vulnerability management principles Risk management and risk treatment process Audit preparation and evidence gathering ISO27001/CE+ Awareness of Incident response processes. Security Policy development and implementation Audit preparation and evidence gathering Stakeholder management Security awareness of modern cyber threats and defensive practices JSPs and defence security policies/Defence assurance Frameworks (DCC) This is an umbrella contract, the role is Inside IR35

Data Architect Permanent Hybrid Working (2 Days on site in Birmingham) Reporting to the Head of Architecture, the Data Architect will be responsible for designing and implementing enterprise-level data architecture and strategies that align with the business and technology goals of the organisation, rather than the operational aspects such as performance, monitoring, quality reporting. As the Data Architect, you'll focus on architectures that move, process, store, validate and present data, ensuring scalability, efficiency and security. This role is strategic in nature, requiring less of a hands-on approach. Your primary focus will be designing the blueprint of the organisation's data infrastructure and supporting strategic and business as usual projects and change initiatives, with responsibility for the upkeep and governance of supporting architecture principles and TOGAF artefacts. This role plays a pivotal part in the development of a holistic view of the organisations architectural landscape, requiring alignment with and support of the other architectural disciplines within the team. Responsibilities Ownership of data architecture vision, data strategy, data maturity roadmap ensuring alignment with business and technology strategy Design of the overall data architecture, including conceptual, logical and physical data models, data warehouses/data lakes and data integration in alignment with the needs and strategic goals of the business and/or industry Definition of data standards (case, naming conventions, metadata etc) and integration patterns. Collaborate with business analysts, data engineers, application architects, and security teams translating business requirements into technically feasible data solutions aligned with the wider goals of the organisation Collaborate with regulatory, customer and industry partners to work towards a single version of the truth across the industry and to enable data sharing in line with an 'open data' ethos Evaluation of data related trends, tools and emerging technologies including cloud solutions, analytic platforms and data storage technologies Development and implementation of data architecture frameworks ensuring accuracy, consistency, completeness, data ethics, readiness for AI/ML integration and lineage of data Creation, maintenance and governance of Data Architecture artefacts (TOGAF) Represent all aspects of Data Architecture within the Architecture Review Board Strategic alignment of a scalable and efficient data ecosystem to meet current and future needs Establishment of a data governance framework with developed policies for data quality, security and life cycle management, ensuring regulatory and industry compliance, including UK GDPR and Data Protection Act Specialist/Technical Expertise Essential

Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You ll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and drive improvement. Ensuring customer satisfaction. Ensuring that required training, development, and certification within the team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Freshdesk would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is a great opportunity to work for a dynamic and rapidly expanding company that encourages growth and career progression. In return the company offers an excellent remuneration package plus bonuses, up to 25 days holiday.

Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You ll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and drive improvement. Ensuring customer satisfaction. Ensuring that required training, development, and certification within the team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Freshdesk would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is a great opportunity to work for a dynamic and rapidly expanding company that encourages growth and career progression. In return the company offers an excellent remuneration package plus bonuses, up to 25 days holiday.

CMS Analyst - Communications & Trade Surveillance (Fixed Income) Location: London Corporate Title: Analyst Department: Compliance Service Unit (CPLE) Reporting Line: UK Head of Surveillance Employment Type: Temporary About the Role We are seeking a highly motivated CMS to join our Communications & Trade Surveillance team , with a strong focus on Fixed Income and FX markets . This role sits within the Compliance Service Unit (CPLE) , responsible for safeguarding the firm's market integrity through robust monitoring, detection, and escalation of market conduct risks . You will play a critical role in proactively identifying potential market abuse, conduct breaches, and regulatory risks through both communications and trade surveillance activities , with an initial focus on communications and a clear Pathway into trade surveillance coverage. Key Responsibilities Surveillance & Risk Monitoring Conduct communications surveillance across Fixed Income and other capital markets desks, identifying potential misconduct, market abuse, or regulatory breaches Progress into trade surveillance coverage across Fixed Income and FX products, analysing trading patterns and behavioural anomalies Investigate alerts and produce high-quality case reviews, ensuring clear documentation and escalation where necessary Maintain strong oversight of market conduct risks, including insider trading, front running, spoofing, and information leakage Regulatory & Control Framework Ensure compliance with UK and global regulatory obligations related to surveillance (FCA, MAR, etc.) Contribute to regulatory reporting and internal investigations, including audit and supervisory reviews Support the ongoing development of surveillance frameworks, controls, and methodologies Global Collaboration & Stakeholder Engagement Collaborate with global surveillance teams across London, Paris, Casablanca, APAC, and AMER Partner with business and compliance stakeholders to enhance surveillance coverage and effectiveness Represent Surveillance in key discussions on risk, controls, and regulatory topics Innovation & Continuous Improvement Drive improvements in surveillance tools, detection scenarios, and analytics Develop and enhance metrics (KPIs/KRIs) and management information reporting Identify emerging risks and implement proactive surveillance solutions Leadership & Development Provide guidance and support to junior team members Contribute to training, knowledge sharing, and best practice development Participate in strategic initiatives shaping the future of surveillance capabilities What We're Looking For Experience & Knowledge 3+ years' Experience within surveillance, compliance, or Front Office support Strong understanding of Fixed Income and/or FX markets Exposure to communications and/or trade surveillance frameworks and tools Knowledge of market abuse regulations and conduct risk frameworks Skills & Competencies Strong analytical and investigative mindset with attention to detail Ability to manage multiple surveillance reviews and priorities simultaneously Excellent documentation and communication skills Proven ability to work collaboratively in global teams Proactive, solutions-oriented approach with a focus on continuous improvement and innovation Additional Experience with industry surveillance platforms (eg, NASDAQ SMARTS, Actimize, Behavox) is advantageous English required ; French or other languages beneficial Why Join Us Be at the forefront of market conduct and surveillance within Fixed Income and FX Gain exposure to both communications and trade surveillance disciplines Work in a global, collaborative environment with strong regulatory visibility Contribute to high-impact projects shaping surveillance strategy and innovation Conduct & Compliance Expectations All employees are expected to: Act with integrity, skill, care, and diligence Uphold market conduct standards and regulatory expectations Promote a strong compliance culture and ethical behaviour Core Values Team Spirit: Driving collective success across global teams Innovation: Enhancing surveillance capabilities and tools Responsibility: Acting with integrity and accountability Commitment: Delivering excellence in risk management Client Orientation: Protecting market integrity and client trust Location London, UK Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. 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Lead User Researcher Rate: 515 per day Inside IR35 Contract length - 4-month discovery phase then transitioning into a long-term engagement via rolling 6-month SOWs Location - Primarily remote, Occasional ad hoc travel required to Telford Bring Your Own Device (BYOD) model BPSS clearance is required Overview We are seeking an experienced Lead User Researcher to drive and coordinate research across complex programmes and services. This role will ensure that service design is grounded in real user needs while aligning with policy and service outcomes. Key Responsibilities Research Leadership & Strategy Define and own the overall research strategy, standards, and governance Lead multi-team research initiatives across programmes Ensure a consistent and scalable research approach across squads and workstreams End-to-End Research Delivery Plan, design and execute end-to-end research (discovery through to live) Conduct qualitative and quantitative research , including: User interviews Usability testing Surveys Manage: Participant recruitment Research planning and documentation Ethical considerations Research tooling Insight & Decision Support Analyse and synthesise research findings into clear, evidence-based insights Translate research outcomes into actionable service and product improvements Influence product, policy and delivery decisions using data-driven evidence Stakeholder Engagement Collaborate with cross-functional teams including: Product Owners Delivery Managers Designers Analysts Engage and influence senior stakeholders Communicate findings via: Reports Presentations Show & tells Leadership & Capability Building Mentor and coach junior and mid-level user researchers Champion User-Centred Design (UCD) best practices Build research capability and communities of practice Inclusive & Accessible Research Embed inclusive and accessible research practices aligned to GDS standards Ensure services meet the needs of diverse user groups Key Skills & Experience Strong experience operating at SFIA Level 5 (Senior / Lead Practitioner) Proven ability to lead research across multiple agile teams Deep expertise in: Research planning and execution Qualitative and quantitative methodologies Insight synthesis and storytelling Excellent stakeholder management and influencing skills Experience working in agile, multidisciplinary teams Prior experience delivering within UK Government or Public Sector (GDS-aligned) environments

Lead Data Engineer Location: London, City (Hybrid) £ Highly competitive base with bonus and benefits Lead Data Engineer is sought by expanding central data platform team within a prestigious global wealth management organisation. This role offers the opportunity to help shape enterprise-wide data engineering standards, contribute to platform strategy, and build modern, scalable data solutions that support business-critical decision-making. Essential to this role are strong python skills, expertise in MS Fabric, SQL, data warehousing, Data Lake and Azure technologies. The Role As the Lead Data Engineer, you will be responsible for designing, developing, and maintaining modern data solutions using Microsoft Fabric and Azure technologies. You will contribute to the development of engineering standards, optimise platform performance, and support the adoption of secure, scalable, and observable data architectures. Working closely with stakeholders, product owners, analysts, data scientists, and platform specialists, you will play a key role in delivering high-quality data products and promoting best practices across federated data teams. Key Responsibilities Define and implement data engineering standards, frameworks, and best practices. Design, build, and maintain secure, scalable, and observable data pipelines. Develop data solutions using Microsoft Fabric, Lakehouse, and Data Warehouse architectures. Implement and manage Medallion Architecture patterns for data ingestion and transformation. Ensure data quality, completeness, integrity, and governance across the platform. Optimise data processing workflows, pipelines, and storage solutions for performance and cost efficiency. Collaborate with Data Scientists, Analysts, Product Owners, and business stakeholders to deliver high-value data products. Support CI/CD implementation and engineering automation practices. Contribute to platform roadmap planning and adoption of emerging Microsoft Fabric capabilities. Design monitoring, disaster recovery, and business continuity strategies for critical data services. Promote effective data governance, metadata management, and catalogue standards. Mentor engineers and provide technical leadership across multiple data initiatives. Required Skills & Experience 5 years' experience in Data Engineering within cloud-based environments. Proven expertise with Microsoft Fabric and modern data platform technologies. Advanced Python and SQL development skills. Experience building and optimising ETL/ELT pipelines. Strong understanding of Lakehouse, Data Warehouse, and Data Lake architectures. Experience with Azure Data Factory, Azure Synapse, and Apache Spark. Knowledge of data modelling, semantic models, and enterprise reporting solutions. Experience implementing data governance, security, and quality frameworks. Strong understanding of modern data engineering practices, including observability and monitoring. Experience working with CI/CD pipelines and DevOps practices. Ability to engage effectively with both technical and non-technical stakeholders. What We're Looking For The successful candidate will be a proactive and commercially minded data engineering leader who combines strong technical capability with excellent communication skills. You will have experience delivering complex data platform initiatives, influencing stakeholders at all levels, and helping organisations realise the value of modern data technologies. If you are passionate about building scalable data platforms, driving engineering excellence, and shaping the future of enterprise data capabilities, we would love to hear from you.

Lead Pricing Analyst Pricing isn't an afterthought here, it's the engine room. We're working with a well established UK financial services business looking for a Lead or Senior Pricing Analyst to get stuck into the numbers that directly shape how the business competes and grows. This is a hands-on role, a great next step for someone ready to take more ownership, build their own models and processes, and work with the data from day one. What you'll be doing: - Supporting and owning pricing strategy across retail, partner, and digital channels - Building margin models, elasticity analyses, and scenario planning - Helping shape distribution economics and channel pricing architecture - Running competitor monitoring and market intelligence - Contributing to pricing inputs for the Annual Operating Plan - Helping ensure pricing activity meets fair value and regulatory compliance standards - Working closely with Product, Commercial, and Finance stakeholders What we're looking for: - Proven experience in pricing modelling and dynamic modelling of data sets, and pricing/commercial analysis - 3-5 years in pricing or revenue management - Proven experience of financial/data modelling skills (Excel, SQL, Python or R) - Proficient in BI tools (Power BI, Tableau, or similar) - Familiarity with modern data platforms such as Microsoft Fabric, Databricks, or similar is advantageous - Ability to communicate pricing insights clearly to non-technical stakeholders - Degree in Economics, Finance, Maths, or related field - An interest in regulatory/fair value frameworks is helpful but not essential Sound like you? Get in touch to find out more.

Financial Business Partner - Working for a dynamic team. £55k - £65k per annum, Belfast Financial Business Partner - £55000 - £65000 per annum - Belfast Your new companyYou will be joining a dynamic, high-growth organisation undergoing significant expansion across the UK. This is a permanent role within a progressive and well-established business that places strong emphasis on commercial insight, high-quality financial analysis, and continuous improvement. The organisation offers a fast-paced, collaborative environment with direct exposure to senior leadership and meaningful involvement in strategic decision-making. Your new roleAs a Financial Business Partner, based in Belfast, you will play a pivotal role within the Finance function, reporting directly to the Chief Financial Officer. This is a high-profile, commercially focused position that combines financial planning & analysis (FP&A), performance measurement, and investment appraisal.Initially, the role will focus on delivering high-quality financial planning, forecasting and performance analysis as part of a maternity cover assignment, providing you with deep exposure to budgeting, strategic planning, rolling forecasts, and profitability analysis across multiple business units.Beyond this initial phase, the role will evolve to include broader responsibilities in business performance measurement, commercial decision support, profitability improvement and investment analysis, aligned to the organisation's continued growth strategy.You will work closely with senior stakeholders, support key finance processes, and contribute to finance transformation initiatives in a hybrid working environment, with a minimum of two days per week based in a Belfast office. What you'll need to succeedTo be successful in this Senior FP&A / Financial Performance Analyst role, you will be: ACA / ACCA / CIMA qualified, with at least three years' post-qualification experience in a commercial finance or FP&A environment Highly experienced in budgeting, rolling forecasts and long-term financial planning Comfortable building and reviewing complex financial models to support strategic decision-making and investment appraisals Advanced in Microsoft Excel and PowerPoint, with the ability to communicate financial insights clearly to senior leaders Experienced working with accounting systems such as Sage, NetSuite, Oracle, Navision or similar Confident working independently in a fast-paced, deadline-driven environment, managing multiple priorities A strong communicator with a proven ability to influence senior stakeholders and collaborate across teams. Detail-focused, commercially minded and proactive in identifying risks and opportunities Experience with Power BI or other data analytics tools, commercial KPI reporting, forecasting tools, or advanced financial modelling techniques would be highly advantageous.What you'll get in return In return, you will receive: A permanent Financial Business Partner position within a growing and ambitious organisation Exposure to senior leadership and meaningful participation in strategic and commercial projects A hybrid working model with flexibility and autonomy The opportunity to develop your commercial finance and FP&A expertise in a complex, multi-stakeholder environment A role that will evolve as the business grows, offering long-term career development and progression. This is an excellent opportunity for a qualified accountant looking to step into a high-impact, commercially focused finance role in Belfast.What you need to do nowIf this Financial Business Partner job in Belfast sounds like the right next step for your career, we want to hear from you.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Strategy Analyst Location: Coventry HQ Salary: 45,000 - 55,000 DOE Contract type: 12 month Fixed Term Contract Working hours: Full time, 40 hours per week, Hybrid Working About the role We are looking for a proactive and analytical PMO & M&A Integration Analyst to support post-acquisition integrations, business improvement initiatives, and strategic projects. This is an exciting opportunity for an individual who enjoys working across multiple business functions, managing complex projects, and using data-driven insights to drive operational improvements. The successful candidate will play a key role in ensuring the smooth integration of acquired businesses, tracking performance, and delivering initiatives that maximise value and support the continued growth of the organisation. Responsibilities M&A Integration Support planning and execution of post-acquisition integration projects. Coordinate activities across Finance, HR, IT, Operations, Procurement, and other functions. Track integration milestones, risks, actions, and synergy delivery. Prepare integration reports and updates for senior management. PMO & Business Improvement Support delivery of business improvement and operational excellence initiatives. Maintain project plans, governance documentation, and performance dashboards. Monitor project progress, risks, budgets, and key deliverables. Prepare steering committee materials and management reporting. Identify opportunities to improve processes, efficiency, and ways of working. Analysis & Reporting Analyse operational and financial data to support decision-making. Develop reports, dashboards, and presentations for stakeholders. Support business cases, benefits tracking, and project evaluations. Requirements 2-5 years' experience in PMO, consulting, project management, business transformation, M&A integration, or a related field. Strong analytical, organisational, and problem-solving skills. Advanced Excel and PowerPoint skills. Excellent stakeholder management and communication abilities. Experience managing multiple projects and priorities in a fast-paced environment. Why join? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to creating a diverse and inclusive culture where everyone can thrive. We're proud to have been recognised as Employer of the Year and Sustainable Company of the Year at this year's Landscaper Awards, reflecting our commitment to supporting our people while delivering a more sustainable future. What they offer Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits Annual leave: Up to 25 days holiday plus bank holidays. Family-friendly policies: Enhanced maternity and shared parental leave. Health Care Cash Plan: Private health and insurance cover opt in. Employee Assistance Programmes: Support for personal and professional challenges. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About our client We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. We understand what it means to grow. Our history dates back to 1919, and today, with a turnover of 250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating worldwide for more than 35 years. We work with some of the industry's best-known companies who demand the highest standard of service. On behalf of our global client working in the aviation and defence industries, we are currently seeking interest in the role detailed below. Job Title: Business Unit Integrator Location: Bristol Contract Type: An initial contract period of 6 months Days of work: Mon - Fri (hybrid offered min 3 days in office) Package: Competitive Hourly Rate (Umbrella) Inside IR35 Security: BPSS required Sponsorship is not offered for this opportunity; all candidates should already have the right to work in the UK on application. Scope of Role Our clients Defence team is looking for a Business Unit Integrator to join the UK team, providing key financial support. There will be opportunity for some virtual or hybrid working depending on business needs. Our client works closely with their customers to provide ongoing support and services to multiple public sector organisations for the UK government and MoD. This role will have the opportunity to work within a team which spans both current in-work and new contracts within a fun and challenging business growth environment with offices in multiple sites across the UK. Responsibilities Act as senior financial analyst providing the management team financial support and information to enable timely and accurate decision making Full cycle project accounting support depending on their stage in the life cycle (which could include proposal development, implementation & execution through to contract closure) Perform financial Estimates At Complete (EAC) support in collaboration with Business Partners and cross-functional teams to support the work scope, and provide regular reporting and presentations to Senior Leadership Utilise Earned Value Management techniques and tools to interpret, analyse and understand monthly performance information, the drivers behind any cost variances and support the preparation of mitigation and action plans to resolve any issues Extracting data and compiling performance reports while assisting with preparing variance analyses Manage the monthly and quarterly financial forecasting process across designated business areas and contracts Calculate the potential impact of Risks and Opportunities and support operational teams to identify and implement mitigation plans driving profitability Calculate programme performance including progress to plan, performance taken, and remaining effort, including effects on Orders, Revenue, Earnings & Cash Provide in-depth analysis and recommendations for the business and support strategy development and strategic direction for the financial operations team Support consistency and standardization across the wider company Financial Analysis team, ensuring compliance to standards and requirements Support the development of performance reporting metrics and management information for use by programme leadership team Basic Qualifications (required skills/experience) Experience working within an operations-facing finance team, acting as a Business Partner to key Operational Managers & Executives A self-starter, comfortable with establishing required reporting drumbeats and processes Skilled team member/contributor Business (Financial) Acumen Strong Written and Oral Communication skills Experience of driving and delivering Business Results Focus on Customer satisfaction IT proficient (particularly Excel, PowerPoint) Preferred Qualifications (Desired Skills/Experience) Qualified Accountant Experience working in the Defence sector Experience in Financial Operations using CSPR and EVM tool suits. Background in Accounting, Economics, Business, Finance or Project Accounting/controlling preferred

ServiceNow Platform Developer Synergize Consulting is supporting a major government programme and is seeking several experienced ServiceNow Platform Developers to join a high-performing team delivering secure, mission-critical digital services. This is an opportunity to work on projects that genuinely matter, supporting the delivery of technology solutions that underpin national security and defence operations. You'll play a key role in developing and enhancing ServiceNow capabilities within a highly secure environment, helping to drive automation, operational excellence, and digital transformation across complex enterprise platforms. The Opportunity As a ServiceNow Platform Developer, you will be responsible for designing, developing, configuring, and maintaining ServiceNow solutions across a secure enterprise environment. A key focus of the role will be supporting and enhancing IT Operations Management (ITOM) capabilities, helping to improve service visibility, operational resilience, and automation across critical defence systems. Working alongside architects, business analysts, infrastructure teams, and stakeholders, you will have the opportunity to influence platform strategy and contribute to the delivery of innovative solutions using the latest ServiceNow technologies. Key Responsibilities Design, develop, and configure ServiceNow applications and platform capabilities Build and enhance workflows, integrations, forms, portals, and automation solutions Support and develop ServiceNow ITOM capabilities, including Discovery, Service Mapping, Event Management, and CMDB Collaborate with business and technical stakeholders to gather and refine requirements Support platform upgrades, enhancements, and continuous improvement initiatives Troubleshoot and resolve technical issues across the platform Ensure solutions align with security, governance, and development best practices Produce and maintain technical documentation Skills & Experience Proven experience developing and configuring ServiceNow solutions Strong understanding of ServiceNow platform architecture and development best practices Experience with JavaScript, integrations, workflows, and platform customisation Strong knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) Experience with Discovery, Service Mapping, Event Management, and CMDB Experience working within Agile delivery environments Strong communication and stakeholder engagement skills Ability to operate effectively within secure and regulated environments Desirable ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow ITOM Implementation Specialist certification Experience supporting government, defence, or secure public sector programmes Knowledge of ITIL best practices Experience with Service Portal, Integration Hub, Flow Designer, and automation tooling Security Requirements Due to the nature of this programme: Candidates must hold current SC Clearance or be eligible to obtain SC Clearance Applicants must be Sole UK Nationals Successful candidates will be required to satisfy all government security vetting requirements What's on Offer? ? Opportunity to work on high-profile government and defence programmes ? Exposure to large-scale ServiceNow and ITOM environments ? Hybrid working model with flexibility built around delivery ? Long-term project stability and career-enhancing experience ? Collaborative and technically skilled delivery teams ? The chance to contribute to projects that have a real impact on national capability Location Hybrid working with occasional travel to secure customer sites across South West England. If you're passionate about ServiceNow, automation, ITSM, ITOM, and delivering technology solutions within highly secure environments, we'd love to hear from you.