Housing Officer Salary: £34,937.00 per annum Contract: Permanent Hours: Full time. Monday - Friday. 37 hours per week Location: Ipswich/Hybrid (Team office day every Thursday) Ref: IP389 At Orwell, we believe in one simple thing: together, we make a difference. We're committed to creating safe, thriving communities where residents feel supported and valued. As a Housing Officer, you will play a vital role in delivering a high-quality, customer-focused service, managing tenancies, maintaining neighbourhood standards, and working collaboratively with residents and partners to resolve issues and drive positive outcomes. This is an opportunity to make a real difference by building strong relationships, supporting sustainable tenancies, and helping to shape vibrant communities. If you are passionate about delivering excellent housing services, we'd love to hear from you. Key Responsibilities Manage tenancies including new lettings, successions and assignments, supporting residents through changes in household circumstances. Monitor and manage rent accounts, taking appropriate action in line with arrears procedures where necessary. Oversee estate management, ensuring communities are safe, well-maintained and provide a positive living environment. Manage anti-social behaviour cases, working collaboratively with local partners and relevant agencies to resolve issues effectively. Promote clear, two-way communication between Orwell and residents, encouraging engagement, participation, community development and the formation of resident groups. Maintain accurate and up-to-date records of housing applications, residents, former residents and property information. Work collaboratively with internal teams, including estate services and sheltered housing, to resolve housing management issues as they arise. Support the development of new initiatives to enhance housing services, making full use of digital tools and encouraging tenant engagement in digital transformation. What we're looking for A housing-related qualification is desirable.5 GCSEs A-C or equivalent including English and Maths. Due to the nature of this role, a full driving licence is essential. For full details of responsibilities and requirements, please refer to the complete job description attached. Why join Orwell? You'll be part of an organisation that genuinely puts people first - our customers, our communities and our colleagues. Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including: 22 days annual leave (pro rata) plus bank holidays Reward and recognition awards Cashback Health plan Access to Blue Light Card - membership fees apply Ongoing training and development & opportunities to progress in your role through the Orwell Academy Wellbeing programme Closing date for applications: 30th June 2026. Interviews: W/C 6th July. Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing
Jun 22, 2026
Full time
Housing Officer Salary: £34,937.00 per annum Contract: Permanent Hours: Full time. Monday - Friday. 37 hours per week Location: Ipswich/Hybrid (Team office day every Thursday) Ref: IP389 At Orwell, we believe in one simple thing: together, we make a difference. We're committed to creating safe, thriving communities where residents feel supported and valued. As a Housing Officer, you will play a vital role in delivering a high-quality, customer-focused service, managing tenancies, maintaining neighbourhood standards, and working collaboratively with residents and partners to resolve issues and drive positive outcomes. This is an opportunity to make a real difference by building strong relationships, supporting sustainable tenancies, and helping to shape vibrant communities. If you are passionate about delivering excellent housing services, we'd love to hear from you. Key Responsibilities Manage tenancies including new lettings, successions and assignments, supporting residents through changes in household circumstances. Monitor and manage rent accounts, taking appropriate action in line with arrears procedures where necessary. Oversee estate management, ensuring communities are safe, well-maintained and provide a positive living environment. Manage anti-social behaviour cases, working collaboratively with local partners and relevant agencies to resolve issues effectively. Promote clear, two-way communication between Orwell and residents, encouraging engagement, participation, community development and the formation of resident groups. Maintain accurate and up-to-date records of housing applications, residents, former residents and property information. Work collaboratively with internal teams, including estate services and sheltered housing, to resolve housing management issues as they arise. Support the development of new initiatives to enhance housing services, making full use of digital tools and encouraging tenant engagement in digital transformation. What we're looking for A housing-related qualification is desirable.5 GCSEs A-C or equivalent including English and Maths. Due to the nature of this role, a full driving licence is essential. For full details of responsibilities and requirements, please refer to the complete job description attached. Why join Orwell? You'll be part of an organisation that genuinely puts people first - our customers, our communities and our colleagues. Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including: 22 days annual leave (pro rata) plus bank holidays Reward and recognition awards Cashback Health plan Access to Blue Light Card - membership fees apply Ongoing training and development & opportunities to progress in your role through the Orwell Academy Wellbeing programme Closing date for applications: 30th June 2026. Interviews: W/C 6th July. Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing
Housing Officer Location: South West Salary : £36,000 Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want the organisation to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patches: Cirencester, Chipping Norton & Chippenham What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer Location: South West Salary : £36,000 Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want the organisation to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patches: Cirencester, Chipping Norton & Chippenham What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Repairs & Maintenance Project Officer (Compliance & Assurance) We are seeking an experienced Repairs & Maintenance Project Officer to support critical compliance and assurance work across our Building Technical Services (BTS), Luton Council. This is an brilliant opportunity for a skilled contractor to play a key role in strengthening compliance, improving evidence management, and ensuring regulatory readiness within a local authority environment. Key Responsibilities Lead on collating, reviewing, and populating all required evidence for the Local Authority Information Return (LAIR) across BTS compliance areas Support the development of the Contextual Statement, working closely with senior stakeholders Contribute to the production of Spotlight Reports and Position Statements across all compliance areas Identify gaps in existing evidence and implement robust systems and processes to ensure ongoing compliance and future-proof data capture Produce or coordinate the production of any missing evidence required for audits, inspections, or regulatory returns Work collaboratively across multiple teams to ensure consistency, quality, and accuracy of compliance documentation About You Proven experience in a repairs & maintenance, compliance, or asset management environment, ideally within a local authority or housing setting Strong understanding of regulatory complicated processes, or statutory returns Ability to quickly assess gaps and implement practical, sustainable solutions Excellent organisational and analytical skills, with a high level of attention to detail Confident engaging with stakeholders and coordinating inputs across teams Self-starter with the ability to operate independently in a fast-paced environment Why Apply? Competitive 450 per day rate Opportunity to deliver impactful compliance and assurance improvements Work within a collaborative and supportive environment Play a key role in preparing the organisation for audits and inspections Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 22, 2026
Contractor
Repairs & Maintenance Project Officer (Compliance & Assurance) We are seeking an experienced Repairs & Maintenance Project Officer to support critical compliance and assurance work across our Building Technical Services (BTS), Luton Council. This is an brilliant opportunity for a skilled contractor to play a key role in strengthening compliance, improving evidence management, and ensuring regulatory readiness within a local authority environment. Key Responsibilities Lead on collating, reviewing, and populating all required evidence for the Local Authority Information Return (LAIR) across BTS compliance areas Support the development of the Contextual Statement, working closely with senior stakeholders Contribute to the production of Spotlight Reports and Position Statements across all compliance areas Identify gaps in existing evidence and implement robust systems and processes to ensure ongoing compliance and future-proof data capture Produce or coordinate the production of any missing evidence required for audits, inspections, or regulatory returns Work collaboratively across multiple teams to ensure consistency, quality, and accuracy of compliance documentation About You Proven experience in a repairs & maintenance, compliance, or asset management environment, ideally within a local authority or housing setting Strong understanding of regulatory complicated processes, or statutory returns Ability to quickly assess gaps and implement practical, sustainable solutions Excellent organisational and analytical skills, with a high level of attention to detail Confident engaging with stakeholders and coordinating inputs across teams Self-starter with the ability to operate independently in a fast-paced environment Why Apply? Competitive 450 per day rate Opportunity to deliver impactful compliance and assurance improvements Work within a collaborative and supportive environment Play a key role in preparing the organisation for audits and inspections Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Project Officer x2 Location: Hybrid/Remote (With site travel in the South) Salary : £26,897 per annum Vacancy Type: One role available, permanent full time and one 12 month fixed term contract available Closing Date: 3 rd of July 2026 Home Based, covering the South (East and West Sussex, Hampshire, Bournemouth, Christchurch, Poole, Dorset, Wiltshire & Devon). Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? If this sounds like you, keep reading. At The Organisation, they have some of the most significant growth targets in the sector and they're looking for two Project Officers to help support to drive forward their development programme. They understand how desperately these new homes are needed and their second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving them the long-term security they need to focus on building quality homes for those who need them most. They've built a strong platform to deliver their goals, making this a fantastic time for new colleagues to join their organisation and be part of their next phase. Their targets are significant and mark them as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it's not just numbers. Their staff truly live their values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes their colleagues their biggest asset. Although this is a home based role, it will involve some occasional travel to development sites within the South. The ability to independently travel to various sites within the region is essential. Flexibility in how this is achieved is left to the candidate's discretion. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover The Organisation The Organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and well Being in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for The Organisation, please do not hesitate to apply.
Jun 22, 2026
Full time
Project Officer x2 Location: Hybrid/Remote (With site travel in the South) Salary : £26,897 per annum Vacancy Type: One role available, permanent full time and one 12 month fixed term contract available Closing Date: 3 rd of July 2026 Home Based, covering the South (East and West Sussex, Hampshire, Bournemouth, Christchurch, Poole, Dorset, Wiltshire & Devon). Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? If this sounds like you, keep reading. At The Organisation, they have some of the most significant growth targets in the sector and they're looking for two Project Officers to help support to drive forward their development programme. They understand how desperately these new homes are needed and their second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving them the long-term security they need to focus on building quality homes for those who need them most. They've built a strong platform to deliver their goals, making this a fantastic time for new colleagues to join their organisation and be part of their next phase. Their targets are significant and mark them as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it's not just numbers. Their staff truly live their values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes their colleagues their biggest asset. Although this is a home based role, it will involve some occasional travel to development sites within the South. The ability to independently travel to various sites within the region is essential. Flexibility in how this is achieved is left to the candidate's discretion. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover The Organisation The Organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and well Being in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for The Organisation, please do not hesitate to apply.
Finance and Tenant Liaison Officer (Personal Finances) Location: Home Based with National Travel but also the requirement to attend an office if needed Salary: £46,000 per annum Hours Per Week: 35 Are You the Candidate We're Looking For? At the organisation, they're looking for a Finance and Tenant Liaison Officer to join their passionate and purpose-driven team. If you're organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you. They're not just hiring skills - they're looking for people who genuinely care. People who want to make a difference. People who believe, as they do, that everyone deserves the opportunity to live a full, independent, and flourishing life. Guided by their core values - Open, Enabling, Inclusive and Courageous - they are proud to deliver outstanding support across their adult care, children's services, and education settings. Every member of their team plays a vital role in helping the people they support thrive. About the Role The Finance and Tenant Liaison Officer will play a vital role in safeguarding the financial wellbeing of people supported by the organisation . The postholder will provide robust financial oversight, assurance, and audit activity to ensure that personal finances are managed appropriately, transparently, and in line with the organisation policies, legal requirements, and best practice. You'll be responsible for: Reviewing documentary evidence, auditing financial records, reconciling accounts and monitoring petty cash expenditure to ensure funds are used appropriately and in the best interest of the people they support. This role will involve travelling to the organisation care service locations to undertake these tasks as well as home or office-based desktop audits. Liaise with tenants living in the organisation's housing schemes, undertaking regular satisfaction surveys, periodic landlord checks and linking with colleagues in the organisation to ensure housing is of a good standard. Provide clear and timely reports to managers, highlighting findings, risks and areas for improvement. This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services they provide. Why Join them? They know their people are their greatest asset, so they make sure you feel valued, supported, and rewarded: Recognition & Rewards - Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond Professional Development - Access to an excellent training and development programme Generous Annual Leave - 25 days + bank holidays, rising to 28 days after 5 years Pension Scheme - Helping you plan for the future Wellbeing Support - Access to a comprehensive Employee Assistance Programme Why You? You'll bring: Evidence of continued professional and personal development Hold an accountancy qualification or strong experience of financial auditing Knowledge of housing legislation and how this impacts tenancy services Ability to provide constructive feedback and to develop SMART action plans Knowledge and understanding of GDPR and data protection Strong Excel and Work IT skills Experience of report writing Full UK driving licence and access to a vehicle that can be used for work purposes Join Them If you're ready to contribute to a caring, inclusive organisation where your work truly matters, they'd love to hear from you. The organisation is the disability charity that's committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it's the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up - to the organisation. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives. The organisation is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. The organisation is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for the organisaiton, please click apply.
Jun 22, 2026
Full time
Finance and Tenant Liaison Officer (Personal Finances) Location: Home Based with National Travel but also the requirement to attend an office if needed Salary: £46,000 per annum Hours Per Week: 35 Are You the Candidate We're Looking For? At the organisation, they're looking for a Finance and Tenant Liaison Officer to join their passionate and purpose-driven team. If you're organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you. They're not just hiring skills - they're looking for people who genuinely care. People who want to make a difference. People who believe, as they do, that everyone deserves the opportunity to live a full, independent, and flourishing life. Guided by their core values - Open, Enabling, Inclusive and Courageous - they are proud to deliver outstanding support across their adult care, children's services, and education settings. Every member of their team plays a vital role in helping the people they support thrive. About the Role The Finance and Tenant Liaison Officer will play a vital role in safeguarding the financial wellbeing of people supported by the organisation . The postholder will provide robust financial oversight, assurance, and audit activity to ensure that personal finances are managed appropriately, transparently, and in line with the organisation policies, legal requirements, and best practice. You'll be responsible for: Reviewing documentary evidence, auditing financial records, reconciling accounts and monitoring petty cash expenditure to ensure funds are used appropriately and in the best interest of the people they support. This role will involve travelling to the organisation care service locations to undertake these tasks as well as home or office-based desktop audits. Liaise with tenants living in the organisation's housing schemes, undertaking regular satisfaction surveys, periodic landlord checks and linking with colleagues in the organisation to ensure housing is of a good standard. Provide clear and timely reports to managers, highlighting findings, risks and areas for improvement. This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services they provide. Why Join them? They know their people are their greatest asset, so they make sure you feel valued, supported, and rewarded: Recognition & Rewards - Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond Professional Development - Access to an excellent training and development programme Generous Annual Leave - 25 days + bank holidays, rising to 28 days after 5 years Pension Scheme - Helping you plan for the future Wellbeing Support - Access to a comprehensive Employee Assistance Programme Why You? You'll bring: Evidence of continued professional and personal development Hold an accountancy qualification or strong experience of financial auditing Knowledge of housing legislation and how this impacts tenancy services Ability to provide constructive feedback and to develop SMART action plans Knowledge and understanding of GDPR and data protection Strong Excel and Work IT skills Experience of report writing Full UK driving licence and access to a vehicle that can be used for work purposes Join Them If you're ready to contribute to a caring, inclusive organisation where your work truly matters, they'd love to hear from you. The organisation is the disability charity that's committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it's the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up - to the organisation. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives. The organisation is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. The organisation is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for the organisaiton, please click apply.
Marks Consulting Partners Limited
Haywards Heath, Sussex
Relief Duty Officer Marks Consulting Partners are currently recruiting for a Relief Duty Officer to work with one of our local authority clients in Sussex. This is a temporary position paying £30 per hour. What you will be doing: Seeking to prevent homelessness arising wherever possible by working with people at risk, ensuring timely advice and assistance Discharging the council's statutory duties and responsibilities for homeless persons in accordance with the provisions set out in the 1996 Housing Act Fully investigating formal homelessness applications Making complex legal decisions regarding the council's duties to applicants What you will need: A minimum of 2 years' experience as a Housing Options Officer Previous experience of Home Connections/HOPE A strong working knowledge of homelessness law and policy If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration and development, housing services and HR staff to the public sector including housing associations, local authorities and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Jun 22, 2026
Seasonal
Relief Duty Officer Marks Consulting Partners are currently recruiting for a Relief Duty Officer to work with one of our local authority clients in Sussex. This is a temporary position paying £30 per hour. What you will be doing: Seeking to prevent homelessness arising wherever possible by working with people at risk, ensuring timely advice and assistance Discharging the council's statutory duties and responsibilities for homeless persons in accordance with the provisions set out in the 1996 Housing Act Fully investigating formal homelessness applications Making complex legal decisions regarding the council's duties to applicants What you will need: A minimum of 2 years' experience as a Housing Options Officer Previous experience of Home Connections/HOPE A strong working knowledge of homelessness law and policy If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration and development, housing services and HR staff to the public sector including housing associations, local authorities and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to manage anti-social behaviour cases and help maintain safe, sustainable communities. Key Responsibilities of an ASB Officer: Manage a caseload of ASB, nuisance, harassment, hate crime, domestic abuse, and tenancy breach cases click apply for full job details
Jun 22, 2026
Contractor
Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to manage anti-social behaviour cases and help maintain safe, sustainable communities. Key Responsibilities of an ASB Officer: Manage a caseload of ASB, nuisance, harassment, hate crime, domestic abuse, and tenancy breach cases click apply for full job details
Housing Officer (North/West Yorkshire) Location: Yorkshire and the Humber Salary: £36,000 per annum Vacancy Type: Full time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the Yorkshire area: x1 Leeds, North Yorkshire & Wakefield What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer (North/West Yorkshire) Location: Yorkshire and the Humber Salary: £36,000 per annum Vacancy Type: Full time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the Yorkshire area: x1 Leeds, North Yorkshire & Wakefield What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover The Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Jun 22, 2026
Full time
Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover The Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Job Title: Housing Sustainment Manager Location: Hybrid Rate: 35.71 per hour (PAYE) / 46.87 per hour (Umbrella) Contract Type: Interim Onsite Requirement: To be discussed at interview, but maximum 2 days per week onsite. About the Role: We are seeking a Housing Sustainment Manager to lead a new holistic, strength-based approach for homelessness prevention. In this role, you will identify and assist families at risk of homelessness upstream, proactively tackling issues before they reach a crisis point. You will manage a new team of Housing Sustainment Officers, developing and delivering tailored advice, assistance, and support to clients at increased risk of homelessness. Clients will be identified proactively using data or referred by partner agencies. You will also promote the service to internal and external partners, encouraging appropriate referrals. Key Responsibilities: Lead a team of Housing Sustainment Officers to deliver tailored support to clients at risk of homelessness. Proactively identify and assist families upstream to prevent homelessness crises. Develop and deliver advice, assistance, and support to clients at increased risk. Promote the service to internal and external partners, encouraging referrals. Build and maintain excellent working relationships with partners, including DWP, Social Care, GPs, and VCS (Voluntary and Community Sector). Requirements: Excellent verbal and written communication skills. Ability to communicate clearly and effectively with colleagues, customers, landlords, and other professionals. Strong relationship-building skills with internal and external partners. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Jun 22, 2026
Contractor
Job Title: Housing Sustainment Manager Location: Hybrid Rate: 35.71 per hour (PAYE) / 46.87 per hour (Umbrella) Contract Type: Interim Onsite Requirement: To be discussed at interview, but maximum 2 days per week onsite. About the Role: We are seeking a Housing Sustainment Manager to lead a new holistic, strength-based approach for homelessness prevention. In this role, you will identify and assist families at risk of homelessness upstream, proactively tackling issues before they reach a crisis point. You will manage a new team of Housing Sustainment Officers, developing and delivering tailored advice, assistance, and support to clients at increased risk of homelessness. Clients will be identified proactively using data or referred by partner agencies. You will also promote the service to internal and external partners, encouraging appropriate referrals. Key Responsibilities: Lead a team of Housing Sustainment Officers to deliver tailored support to clients at risk of homelessness. Proactively identify and assist families upstream to prevent homelessness crises. Develop and deliver advice, assistance, and support to clients at increased risk. Promote the service to internal and external partners, encouraging referrals. Build and maintain excellent working relationships with partners, including DWP, Social Care, GPs, and VCS (Voluntary and Community Sector). Requirements: Excellent verbal and written communication skills. Ability to communicate clearly and effectively with colleagues, customers, landlords, and other professionals. Strong relationship-building skills with internal and external partners. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Belmont Recruitment are currently seeking an experienced Housing Services Officer to join our client on a temporary basis. This is a full time assignment working Monday to Friday. Overview: The successful candidate will play a key role in supporting housing and neighbourhood service delivery within a defined area, helping to maintain safe and well managed communities for residents. The role will involve taking responsibility for tenancy and estate related issues, dealing with day to day enquiries from residents, and working collaboratively with internal teams and external partners to support effective local service delivery and improve outcomes for the community. Main Duties: Manage a designated patch of housing stock and act as a key contact for residents Deliver tenancy and estate management services in line with policies and procedures Respond to resident enquiries and provide effective housing related advice and support Support residents to maintain their tenancy and promote safe, sustainable communities Carry out estate inspections and identify environmental or tenancy related issues Work collaboratively with internal teams and external agencies to resolve neighbourhood concerns Promote community engagement and encourage residents to access local services and initiatives Maintain accurate records and ensure all casework is updated appropriately Support safeguarding and ensure residents are signposted to appropriate services where required Essential Criteria: Previous experience within a Housing Officer, Housing Services or Tenancy Management role Enhanced DBS clearance Experience managing tenancy and estate related matters Knowledge of housing legislation and tenancy management practices Ability to work effectively with residents and partner agencies Strong communication and customer service skills Experience handling challenging situations and resolving complaints Ability to manage a varied caseload and work independently If your skills match the above criteria, please apply with your up-to-date CV.
Jun 22, 2026
Contractor
Belmont Recruitment are currently seeking an experienced Housing Services Officer to join our client on a temporary basis. This is a full time assignment working Monday to Friday. Overview: The successful candidate will play a key role in supporting housing and neighbourhood service delivery within a defined area, helping to maintain safe and well managed communities for residents. The role will involve taking responsibility for tenancy and estate related issues, dealing with day to day enquiries from residents, and working collaboratively with internal teams and external partners to support effective local service delivery and improve outcomes for the community. Main Duties: Manage a designated patch of housing stock and act as a key contact for residents Deliver tenancy and estate management services in line with policies and procedures Respond to resident enquiries and provide effective housing related advice and support Support residents to maintain their tenancy and promote safe, sustainable communities Carry out estate inspections and identify environmental or tenancy related issues Work collaboratively with internal teams and external agencies to resolve neighbourhood concerns Promote community engagement and encourage residents to access local services and initiatives Maintain accurate records and ensure all casework is updated appropriately Support safeguarding and ensure residents are signposted to appropriate services where required Essential Criteria: Previous experience within a Housing Officer, Housing Services or Tenancy Management role Enhanced DBS clearance Experience managing tenancy and estate related matters Knowledge of housing legislation and tenancy management practices Ability to work effectively with residents and partner agencies Strong communication and customer service skills Experience handling challenging situations and resolving complaints Ability to manage a varied caseload and work independently If your skills match the above criteria, please apply with your up-to-date CV.
Finance Manager (Part-Time) Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering services on behalf of the local community. Working closely with residents, Lambeth Council, and other stakeholders, LEMB is committed to providing high-quality, customer-focused services while promoting transparency, inclusiveness, innovation, integrity, and value for money. Position: Finance Manager (Part-Time) Reports to: Neighbourhood Services Director Responsible for: Finance Officer Finance Manager Day-to-Day Duties Lead and manage the financial operations of LEMB, ensuring compliance with financial policies, statutory requirements, and the Management Agreement. Prepare annual budgets, business plans, management accounts, and year-end financial statements. Produce accurate financial reports and present findings to the Board, Finance Sub-Committee, and senior management team. Manage cash flow, banking, investments, reconciliations, and financial controls. Oversee VAT, corporation tax, audit processes, payroll, insurance, and other key financial contracts. Maintain and develop financial policies, procedures, and risk management frameworks. Liaise with Lambeth Council, auditors, HMRC, and other external stakeholders on financial matters. Support managers with financial planning, budgeting, and contract negotiations. Manage and support the Finance Officer, providing guidance and operational cover where required. Ensure Sage accounting systems are maintained and used effectively to support accurate financial reporting. Finance Manager Requirements Qualifications Fully qualified accountant or equivalent demonstrable financial management experience. Experience Experience in financial management, budgeting, management accounting, and financial reporting. Experience preparing annual accounts and managing audit processes. Experience with financial risk management and developing financial policies and procedures. Experience using Sage accounting software. Experience working with Boards, Committees, or senior stakeholders. Housing sector, tenant management organisation, or local authority experience is desirable. Skills & Knowledge Strong financial analysis, reporting, and problem-solving skills. Ability to explain complex financial information to non-financial audiences. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to meet tight deadlines. Ability to work independently and manage multiple priorities. Knowledge of VAT, corporation tax, financial governance, and regulatory compliance. Benefits Opportunity to play a key strategic role within a resident-led community organisation. Direct influence on financial planning, governance, and organisational development. Exposure to Board-level decision making and stakeholder engagement. Flexible part-time working arrangement. Opportunity to contribute to community-focused housing services. Supportive working environment aligned to LEMB's values of inclusiveness, transparency, quality, innovation, and integrity.
Jun 22, 2026
Full time
Finance Manager (Part-Time) Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering services on behalf of the local community. Working closely with residents, Lambeth Council, and other stakeholders, LEMB is committed to providing high-quality, customer-focused services while promoting transparency, inclusiveness, innovation, integrity, and value for money. Position: Finance Manager (Part-Time) Reports to: Neighbourhood Services Director Responsible for: Finance Officer Finance Manager Day-to-Day Duties Lead and manage the financial operations of LEMB, ensuring compliance with financial policies, statutory requirements, and the Management Agreement. Prepare annual budgets, business plans, management accounts, and year-end financial statements. Produce accurate financial reports and present findings to the Board, Finance Sub-Committee, and senior management team. Manage cash flow, banking, investments, reconciliations, and financial controls. Oversee VAT, corporation tax, audit processes, payroll, insurance, and other key financial contracts. Maintain and develop financial policies, procedures, and risk management frameworks. Liaise with Lambeth Council, auditors, HMRC, and other external stakeholders on financial matters. Support managers with financial planning, budgeting, and contract negotiations. Manage and support the Finance Officer, providing guidance and operational cover where required. Ensure Sage accounting systems are maintained and used effectively to support accurate financial reporting. Finance Manager Requirements Qualifications Fully qualified accountant or equivalent demonstrable financial management experience. Experience Experience in financial management, budgeting, management accounting, and financial reporting. Experience preparing annual accounts and managing audit processes. Experience with financial risk management and developing financial policies and procedures. Experience using Sage accounting software. Experience working with Boards, Committees, or senior stakeholders. Housing sector, tenant management organisation, or local authority experience is desirable. Skills & Knowledge Strong financial analysis, reporting, and problem-solving skills. Ability to explain complex financial information to non-financial audiences. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to meet tight deadlines. Ability to work independently and manage multiple priorities. Knowledge of VAT, corporation tax, financial governance, and regulatory compliance. Benefits Opportunity to play a key strategic role within a resident-led community organisation. Direct influence on financial planning, governance, and organisational development. Exposure to Board-level decision making and stakeholder engagement. Flexible part-time working arrangement. Opportunity to contribute to community-focused housing services. Supportive working environment aligned to LEMB's values of inclusiveness, transparency, quality, innovation, and integrity.
ASB Officer Pay: 23.16 per hour PAYE Job Type: Temporary (2-3 months) Location: Wallington, Surrey We are currently recruiting for an experienced ASB Officer to join a housing provider on a short-term contract. This is a specialist role focusing on complex Anti-Social Behaviour (ASB) and tenancy enforcement cases. Please note: Proven experience as an ASB Officer is essential for this position. Day-to-Day Responsibilities Lead and manage complex ASB and tenancy enforcement cases from investigation through to resolution Prepare and present legal cases, including evidence gathering, witness statements, and court documentation Represent the organisation in court proceedings, acting as a professional witness when required Investigate and act on tenancy fraud and serious breaches of tenancy agreements Provide expert advice and guidance to housing teams on ASB case management Work closely with police, local authorities, and partner agencies to resolve cases effectively Ensure all enforcement activities comply with current legislation and best practice Support teams with training and knowledge sharing on ASB processes and procedures Required Skills & Experience Proven experience working as an ASB Officer (essential) Strong background managing complex ASB and housing enforcement cases Experience preparing and presenting cases in court Sound knowledge of tenancy law, ASB legislation, and enforcement procedures Excellent communication, negotiation, and stakeholder management skills Ability to work independently and manage a high-risk caseload Full driving licence and access to a vehicle highly desirable To apply for the ASB Officer position, please submit your CV for consideration
Jun 22, 2026
Seasonal
ASB Officer Pay: 23.16 per hour PAYE Job Type: Temporary (2-3 months) Location: Wallington, Surrey We are currently recruiting for an experienced ASB Officer to join a housing provider on a short-term contract. This is a specialist role focusing on complex Anti-Social Behaviour (ASB) and tenancy enforcement cases. Please note: Proven experience as an ASB Officer is essential for this position. Day-to-Day Responsibilities Lead and manage complex ASB and tenancy enforcement cases from investigation through to resolution Prepare and present legal cases, including evidence gathering, witness statements, and court documentation Represent the organisation in court proceedings, acting as a professional witness when required Investigate and act on tenancy fraud and serious breaches of tenancy agreements Provide expert advice and guidance to housing teams on ASB case management Work closely with police, local authorities, and partner agencies to resolve cases effectively Ensure all enforcement activities comply with current legislation and best practice Support teams with training and knowledge sharing on ASB processes and procedures Required Skills & Experience Proven experience working as an ASB Officer (essential) Strong background managing complex ASB and housing enforcement cases Experience preparing and presenting cases in court Sound knowledge of tenancy law, ASB legislation, and enforcement procedures Excellent communication, negotiation, and stakeholder management skills Ability to work independently and manage a high-risk caseload Full driving licence and access to a vehicle highly desirable To apply for the ASB Officer position, please submit your CV for consideration
Neighbourhood Officer Islington Up to £37,000 Successful candidate will undergo a basic DSB check Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde's commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a Neighbourhood Officer. The Neighbourhood Officer's goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community, and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards. Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable. Provide a proactive front-line service to customers. Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities. Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings. Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement. Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation. Maintain accurate records, documentation, and databases related to property management activities. Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery. Essential Qualifications and Skills Previous experience within a site-based Neighbourhood or Housing position. Strong organisational and time management skills to effectively prioritise tasks and meet deadlines. Excellent communication and interpersonal skills for effective stakeholder engagement. Attention to detail and ability to maintain accurate documentation. Problem-solving skills to address maintenance and tenancy issues. Benefits Great holidays Volunteering days off 35 hour working week (9-5) A fantastic pension Life insurance Cashback on healthcare Shopping discounts Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
Jun 22, 2026
Full time
Neighbourhood Officer Islington Up to £37,000 Successful candidate will undergo a basic DSB check Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde's commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a Neighbourhood Officer. The Neighbourhood Officer's goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community, and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards. Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable. Provide a proactive front-line service to customers. Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities. Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings. Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement. Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation. Maintain accurate records, documentation, and databases related to property management activities. Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery. Essential Qualifications and Skills Previous experience within a site-based Neighbourhood or Housing position. Strong organisational and time management skills to effectively prioritise tasks and meet deadlines. Excellent communication and interpersonal skills for effective stakeholder engagement. Attention to detail and ability to maintain accurate documentation. Problem-solving skills to address maintenance and tenancy issues. Benefits Great holidays Volunteering days off 35 hour working week (9-5) A fantastic pension Life insurance Cashback on healthcare Shopping discounts Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
Local Authority Housing Resolution Officer, North West London Pay rate to £28.19 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Housing Resolution Officer in North West London. You will need to have experience in a similar role in a Local Authority. Overview: To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits. To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Jun 22, 2026
Contractor
Local Authority Housing Resolution Officer, North West London Pay rate to £28.19 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Housing Resolution Officer in North West London. You will need to have experience in a similar role in a Local Authority. Overview: To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits. To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for two Housing Officer to cover the following patches: x1 Bedford (MK42, MK43 & MK44) x1 Central Bedford; Luton; North Hertfordshire (LU1; LU2; LU4; SG4; SG5; SG6; SG7; SG8; SG15) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for two Housing Officer to cover the following patches: x1 Bedford (MK42, MK43 & MK44) x1 Central Bedford; Luton; North Hertfordshire (LU1; LU2; LU4; SG4; SG5; SG6; SG7; SG8; SG15) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
We have an opportunity for a dedicated Case Officer to join our Greater Manchester casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Greater Manchester on a wide range of issues including health, social care, employment, benefits, statutory support, and housing. Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs. Reporting to the area Casework Services Manager, key responsibilities will include: - Manage casework support, providing direct support, advice and guidance to beneficiaries, - Assess beneficiaries' needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries' needs - Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services - Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary - Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other's services to facilitate appropriate referrals and support - Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.). The role is primarily homebased and will have regular travel around the Greater Manchester area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Generous pension contributions, with Employer contributions ranging from 6% to 10% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Jun 22, 2026
Full time
We have an opportunity for a dedicated Case Officer to join our Greater Manchester casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Greater Manchester on a wide range of issues including health, social care, employment, benefits, statutory support, and housing. Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs. Reporting to the area Casework Services Manager, key responsibilities will include: - Manage casework support, providing direct support, advice and guidance to beneficiaries, - Assess beneficiaries' needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries' needs - Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services - Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary - Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other's services to facilitate appropriate referrals and support - Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.). The role is primarily homebased and will have regular travel around the Greater Manchester area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Generous pension contributions, with Employer contributions ranging from 6% to 10% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: x1 Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: x1 Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
We're growing in the Dorset area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Blandford Office 1 day a week, with extensive travel across the Dorset area.You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. We will be offering £32,000 - £40,000 depending on experience.The Role:As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
Jun 22, 2026
Full time
We're growing in the Dorset area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Blandford Office 1 day a week, with extensive travel across the Dorset area.You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. We will be offering £32,000 - £40,000 depending on experience.The Role:As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on (phone number removed) TristoneNash is working as an employment agency on behalf of a client
Jun 22, 2026
Full time
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on (phone number removed) TristoneNash is working as an employment agency on behalf of a client
