Ready to make a difference and improve people's lives? We're excited to announce an opportunity as and Enforcement Officer. As an Enforcement Officer , you'll be part of a friendly, supportive "One Team" where your work truly matters. In this role, you'll help customers stay in their homes, keep communities strong, and make a positive impact every day. You'll ensure tenancy agreements and legal standards are met, while working to reduce rent arrears and protect vital income that supports our services. You'll take the lead on more complex arrear's cases, guiding them through the court process with confidence and care. This isn't just about enforcement-you'll also provide the right support at the right time to help customers get back on track. If you're someone who wants a role with purpose, where you can balance firmness with compassion and see the results of your work in stronger, happier neighbourhoods, this could be the perfect opportunity for you. Why join LHP? We're more than a housing provider - we're a purpose-driven team that cares deeply about our customers, our communities, and each other. Alongside a salary of 32,788, you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This role is primarily based within our Boston communities, however occasionally travel may be required across Lincolnshire. You'll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your projects across Lincolnshire. This could be at our main offices in Grimsby or Boston, our various community hubs, at home, local coffee shops, or wherever works best for you. What I'd need: It would be great if you also bring: Previous Experience in housing enforcement, tenancy management or legal case work. Strong knowledge of housing law, tenancy law and enforcement powers Knowledge of the Renters (Rights) Bill and other related Housing legislation Excellent communication and negotiation skills, especially in conflict situations Customer focused with excellent customer service experience Confidence in preparing and presenting evidence in court. Ability to handle sensitive cases with professionalism and resilience Competent with using IT systems to record and retrieve data. Full UK driving licence and access to own vehicle. Even better if you bring: Qualification in Housing and/or Customer Service. Proven experience of applying income recovery procedures. Understanding of legal arrears recovery processes and possession hearings Desire to progress through training and personal development Experience supporting vulnerable tenants in conflict situations What does a typical week look like? As an Enforcement Officer, your week will be varied, people-focused, and full of opportunities to make a real difference. You might: Managing complex and serious arrears caseloads, ensuring timely and effective interventions. Using data and predictive tools to identify risk patterns and act proactively. Developing tailored action plans for individual cases, aligned with policies and best practice. Preparing detailed case reports and court documentation, including possession claims and witness statements. Coordinating court dates, submitting applications, and ensuring compliance with pre-action protocols and tenancy law. Monitoring compliance with court orders and escalating enforcement actions where necessary. Conducting welfare checks and safeguarding measures before eviction and liaising with bailiffs and enforcement agents. Please view the full job description for a full list of responsibilities How to apply Ready to help us create places to be proud of? Apply today by submitting your CV and our application questions. Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
Jun 27, 2026
Full time
Ready to make a difference and improve people's lives? We're excited to announce an opportunity as and Enforcement Officer. As an Enforcement Officer , you'll be part of a friendly, supportive "One Team" where your work truly matters. In this role, you'll help customers stay in their homes, keep communities strong, and make a positive impact every day. You'll ensure tenancy agreements and legal standards are met, while working to reduce rent arrears and protect vital income that supports our services. You'll take the lead on more complex arrear's cases, guiding them through the court process with confidence and care. This isn't just about enforcement-you'll also provide the right support at the right time to help customers get back on track. If you're someone who wants a role with purpose, where you can balance firmness with compassion and see the results of your work in stronger, happier neighbourhoods, this could be the perfect opportunity for you. Why join LHP? We're more than a housing provider - we're a purpose-driven team that cares deeply about our customers, our communities, and each other. Alongside a salary of 32,788, you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This role is primarily based within our Boston communities, however occasionally travel may be required across Lincolnshire. You'll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your projects across Lincolnshire. This could be at our main offices in Grimsby or Boston, our various community hubs, at home, local coffee shops, or wherever works best for you. What I'd need: It would be great if you also bring: Previous Experience in housing enforcement, tenancy management or legal case work. Strong knowledge of housing law, tenancy law and enforcement powers Knowledge of the Renters (Rights) Bill and other related Housing legislation Excellent communication and negotiation skills, especially in conflict situations Customer focused with excellent customer service experience Confidence in preparing and presenting evidence in court. Ability to handle sensitive cases with professionalism and resilience Competent with using IT systems to record and retrieve data. Full UK driving licence and access to own vehicle. Even better if you bring: Qualification in Housing and/or Customer Service. Proven experience of applying income recovery procedures. Understanding of legal arrears recovery processes and possession hearings Desire to progress through training and personal development Experience supporting vulnerable tenants in conflict situations What does a typical week look like? As an Enforcement Officer, your week will be varied, people-focused, and full of opportunities to make a real difference. You might: Managing complex and serious arrears caseloads, ensuring timely and effective interventions. Using data and predictive tools to identify risk patterns and act proactively. Developing tailored action plans for individual cases, aligned with policies and best practice. Preparing detailed case reports and court documentation, including possession claims and witness statements. Coordinating court dates, submitting applications, and ensuring compliance with pre-action protocols and tenancy law. Monitoring compliance with court orders and escalating enforcement actions where necessary. Conducting welfare checks and safeguarding measures before eviction and liaising with bailiffs and enforcement agents. Please view the full job description for a full list of responsibilities How to apply Ready to help us create places to be proud of? Apply today by submitting your CV and our application questions. Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
Customer Services Officer (Temporary - 3 Months) £14.17 an hour Bradford 37 hours a week About the RoleWe are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation. Key Responsibilities: Act as the first point of contact for customers via phone, email, and in person.Resolve customer enquiries and complaints efficiently and professionally. Provide accurate information on housing, repairs, and related servicesLog and manage repair requests and liaise with contractors to schedule work Support tenancy and allocations processes, including applications and enquiriesMaintain accurate records and update internal systemsWork collaboratively with internal teams, including Income Management and Neighbourhood teams. Promote online services and assist customers with digital access Essential Requirements: Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language Proven experience in a customer service role, ideally within housing or a similar environment Strong communication and interpersonal skills Ability to handle challenging situations and resolve complaints Good IT skills (MS Office and database systems) A calm, professional, and empathetic approach What We're Looking For: Passion for delivering excellent customer service Ability to remain calm under pressureA team player with a "can do" attitudeStrong organisational and problem-solving skills Why Apply? Competitive hourly rateImmediate start availableOpportunity to gain experience within a reputable organisationMeaningful role supporting diverse communities If you are a multilingual customer service professional looking for your next temporary opportunity, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 27, 2026
Seasonal
Customer Services Officer (Temporary - 3 Months) £14.17 an hour Bradford 37 hours a week About the RoleWe are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation. Key Responsibilities: Act as the first point of contact for customers via phone, email, and in person.Resolve customer enquiries and complaints efficiently and professionally. Provide accurate information on housing, repairs, and related servicesLog and manage repair requests and liaise with contractors to schedule work Support tenancy and allocations processes, including applications and enquiriesMaintain accurate records and update internal systemsWork collaboratively with internal teams, including Income Management and Neighbourhood teams. Promote online services and assist customers with digital access Essential Requirements: Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language Proven experience in a customer service role, ideally within housing or a similar environment Strong communication and interpersonal skills Ability to handle challenging situations and resolve complaints Good IT skills (MS Office and database systems) A calm, professional, and empathetic approach What We're Looking For: Passion for delivering excellent customer service Ability to remain calm under pressureA team player with a "can do" attitudeStrong organisational and problem-solving skills Why Apply? Competitive hourly rateImmediate start availableOpportunity to gain experience within a reputable organisationMeaningful role supporting diverse communities If you are a multilingual customer service professional looking for your next temporary opportunity, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Hub Officer Newcastle under Lyme Contract £14.36 per hour Our client is looking for an experienced Customer Hub Officer Office based at Castle House ST5 1BL or work remotely. Processing changes in household, exemptions, discounts, payment plans and support with telephone calls using NEC RBLive and NEC document management system (Image). ESSENTIAL: Experience of working with RBLive and Image. Main Purpose of Job: To deliver our One Front Door approach and principles, providing a high standard of customer service for all customers of the council, regardless of the channel they use to interact with us. To give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes. Customer interactions will cover a wide range of council services and the postholder will have the skills and knowledge required to provide the correct and timely advice to resolve queries quickly and manage cases efficiently. To understand when and how to build self-serve capability and promote digital channels, as well as provide exceptional advice and guidance to put customers first. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Main Tasks/Duties/Responsibilities 1. Resolve straightforward enquiries across all Council service areas, supported by information and guidance. 2. Complete straightforward rules-based tasks for at least four service areas which may include but are not limited to; council tax, benefits, business rates, housing advice, waste, debt recovery, operational services, planning, environmental services, licensing, housing 3. Complete moderately complex cases and tasks for one service area where functional knowledge and skills are required. 4. Set up cases with all required information to hand over to specialist services teams for resolution, where these cannot be resolved within the Customer Services team 5. Access and accurately update all relevant information systems, both customer and back office ensuring that the master customer record is updated and maintained through verification and validation, and in accordance with Data Protection principles. 6. Deliver efficient services, working as a resilient multi-skilled team equipped with the right processes, systems, and knowledge 7. Understand the customer need at the initial point of contact and providing joined up service advice and guidance to support this 8. Build capability in customers through assisted self-service and spot opportunities for the Council to initiate further enabling and self-serve. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Jun 27, 2026
Contractor
Customer Hub Officer Newcastle under Lyme Contract £14.36 per hour Our client is looking for an experienced Customer Hub Officer Office based at Castle House ST5 1BL or work remotely. Processing changes in household, exemptions, discounts, payment plans and support with telephone calls using NEC RBLive and NEC document management system (Image). ESSENTIAL: Experience of working with RBLive and Image. Main Purpose of Job: To deliver our One Front Door approach and principles, providing a high standard of customer service for all customers of the council, regardless of the channel they use to interact with us. To give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes. Customer interactions will cover a wide range of council services and the postholder will have the skills and knowledge required to provide the correct and timely advice to resolve queries quickly and manage cases efficiently. To understand when and how to build self-serve capability and promote digital channels, as well as provide exceptional advice and guidance to put customers first. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Main Tasks/Duties/Responsibilities 1. Resolve straightforward enquiries across all Council service areas, supported by information and guidance. 2. Complete straightforward rules-based tasks for at least four service areas which may include but are not limited to; council tax, benefits, business rates, housing advice, waste, debt recovery, operational services, planning, environmental services, licensing, housing 3. Complete moderately complex cases and tasks for one service area where functional knowledge and skills are required. 4. Set up cases with all required information to hand over to specialist services teams for resolution, where these cannot be resolved within the Customer Services team 5. Access and accurately update all relevant information systems, both customer and back office ensuring that the master customer record is updated and maintained through verification and validation, and in accordance with Data Protection principles. 6. Deliver efficient services, working as a resilient multi-skilled team equipped with the right processes, systems, and knowledge 7. Understand the customer need at the initial point of contact and providing joined up service advice and guidance to support this 8. Build capability in customers through assisted self-service and spot opportunities for the Council to initiate further enabling and self-serve. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Procurement and Contracts Officer - Part time 30 hrs pw £30,492 per annum Chelmsford Part-Time Permanent We are looking for a Procurement and Contracts Officer to provide professional and effective Procurement and Contract Management support to the Procurement and Contracts team and wider organisation. What you'll be doing Conduct both FTS and non-FTS procurements following Delta Housing Policies and PA2023 to ensure we are achieving VFM and compliance across all procurement activity. Support Business Partners and Head of Procurement and Contracts with tendering and contract management activities to allow the team to provide a first-class service to the business. Establish and maintain strong relationships with internal and external stakeholders to support the delivery of compliant and excellent Procurement and Contract Management. Provide professional procurement and contract management expertise and advice to internal customers, that advice will include but not be limited to: Specifications. Professional and compliant tender documentation and processes, including evaluation. Professional contract management documentation and activities. Work with the Procurement and Contracts Team and wider organisation to develop and drive continuous improvements for Delta Housing. What we are looking for Proven experience in Public Sector procurement. Proven experience in leading and complex procurements projects successfully. Proven experience of PCR2015 and PA2023 and FTS tender process. Proven experience in managing contracts both for works and services. An excellent communicator with the ability to adapt styles to engage a wide range of stakeholders with different communication styles. Please note the office expectancy of this role is as follows: This role will require you to be in the office a minimum of once a month with flexibility to come in around business need. Benefits The salary for this post will be £ 30,492 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 30 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Jun 27, 2026
Full time
Procurement and Contracts Officer - Part time 30 hrs pw £30,492 per annum Chelmsford Part-Time Permanent We are looking for a Procurement and Contracts Officer to provide professional and effective Procurement and Contract Management support to the Procurement and Contracts team and wider organisation. What you'll be doing Conduct both FTS and non-FTS procurements following Delta Housing Policies and PA2023 to ensure we are achieving VFM and compliance across all procurement activity. Support Business Partners and Head of Procurement and Contracts with tendering and contract management activities to allow the team to provide a first-class service to the business. Establish and maintain strong relationships with internal and external stakeholders to support the delivery of compliant and excellent Procurement and Contract Management. Provide professional procurement and contract management expertise and advice to internal customers, that advice will include but not be limited to: Specifications. Professional and compliant tender documentation and processes, including evaluation. Professional contract management documentation and activities. Work with the Procurement and Contracts Team and wider organisation to develop and drive continuous improvements for Delta Housing. What we are looking for Proven experience in Public Sector procurement. Proven experience in leading and complex procurements projects successfully. Proven experience of PCR2015 and PA2023 and FTS tender process. Proven experience in managing contracts both for works and services. An excellent communicator with the ability to adapt styles to engage a wide range of stakeholders with different communication styles. Please note the office expectancy of this role is as follows: This role will require you to be in the office a minimum of once a month with flexibility to come in around business need. Benefits The salary for this post will be £ 30,492 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 30 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Property Support Officer Rate of Pay: 13.47 per hour PAYE Working Hours: 8:30am - 5pm, Monday to Friday with 1 hour unpaid break. 37 hours per week. Location: Fleming Road Depot, Corby, NN17 4SW Contract: Temporary basis, 6 months with potential to extend. Opus People Solutions are recruiting on behalf of our Client, North Northamptonshire Council, for a Property Support Officer on a temporary basis. This is an essential administrative role providing day-to-day support to ensure the effective delivery of property and housing services across the council. You will play a key part in supporting the team with administrative tasks, maintaining accurate records, and assisting with the coordination of property-related activities. Key Responsibilities Provide administrative support to the Property and Housing teams Manage and maintain property and tenant records, ensuring data accuracy and compliance Handle incoming enquiries via phone and email, responding or directing queries appropriately Support the scheduling of repairs, inspections, and maintenance works Assist with the processing of invoices, orders, and documentation - training will be provided. Liaise with internal departments, contractors, and external partners Ensure all records are updated in line with council policies and procedures - training will be provided. We're looking for someone who is : Highly organised with strong attention to detail Experienced in an administrative or office support role Confident using IT systems, including Microsoft Office A strong communicator with excellent customer service skills Able to prioritise workload and meet deadlines Comfortable working both independently and as part of a team Experience within housing, property, or local government is desirable but not essential. Apply Now!
Jun 27, 2026
Seasonal
Property Support Officer Rate of Pay: 13.47 per hour PAYE Working Hours: 8:30am - 5pm, Monday to Friday with 1 hour unpaid break. 37 hours per week. Location: Fleming Road Depot, Corby, NN17 4SW Contract: Temporary basis, 6 months with potential to extend. Opus People Solutions are recruiting on behalf of our Client, North Northamptonshire Council, for a Property Support Officer on a temporary basis. This is an essential administrative role providing day-to-day support to ensure the effective delivery of property and housing services across the council. You will play a key part in supporting the team with administrative tasks, maintaining accurate records, and assisting with the coordination of property-related activities. Key Responsibilities Provide administrative support to the Property and Housing teams Manage and maintain property and tenant records, ensuring data accuracy and compliance Handle incoming enquiries via phone and email, responding or directing queries appropriately Support the scheduling of repairs, inspections, and maintenance works Assist with the processing of invoices, orders, and documentation - training will be provided. Liaise with internal departments, contractors, and external partners Ensure all records are updated in line with council policies and procedures - training will be provided. We're looking for someone who is : Highly organised with strong attention to detail Experienced in an administrative or office support role Confident using IT systems, including Microsoft Office A strong communicator with excellent customer service skills Able to prioritise workload and meet deadlines Comfortable working both independently and as part of a team Experience within housing, property, or local government is desirable but not essential. Apply Now!
This temporary role as a Homelessness Prevention Officer in the public sector requires a dedicated individual to provide support and guidance to those at risk of losing their homes. Based in Borehamwood, this position focuses on delivering housing solutions and ensuring compliance with statutory responsibilities. Client Details This opportunity is with a property-focused department within a public sector organisation. The organisation operates with a structured framework and is committed to supporting the community through effective housing and homelessness prevention services. Description Conduct assessments for individuals and families at risk of homelessness. Provide tailored advice and support to prevent housing loss. Develop and implement personalised housing plans in compliance with statutory guidelines. Collaborate with external organisations to secure suitable housing options. Maintain accurate records and ensure all documentation aligns with legal requirements. Monitor and review cases to ensure appropriate progress and outcomes. Offer guidance on benefits and financial assistance available to clients. Act as a liaison between clients and landlords to resolve housing issues. Profile A successful Homelessness Prevention Officer should have: Previous experience in housing or homelessness prevention within the public sector. Knowledge of housing legislation and statutory obligations. Strong communication and interpersonal skills to engage with diverse groups. Ability to manage a varied caseload effectively and meet deadlines. Proficiency in maintaining accurate records and case files. Problem-solving skills to address complex housing issues. A proactive and organised approach to work. Job Offer Competitive hourly rate between 23 and 28, based on experience. Temporary contract offering flexibility and opportunities for skill development. Work in Borehamwood, serving a diverse and supportive community. Gain valuable experience in the public sector housing industry. This is an excellent opportunity for a motivated individual to make a meaningful impact. If you are passionate about homelessness prevention and meet the criteria, we encourage you to apply.
Jun 27, 2026
Seasonal
This temporary role as a Homelessness Prevention Officer in the public sector requires a dedicated individual to provide support and guidance to those at risk of losing their homes. Based in Borehamwood, this position focuses on delivering housing solutions and ensuring compliance with statutory responsibilities. Client Details This opportunity is with a property-focused department within a public sector organisation. The organisation operates with a structured framework and is committed to supporting the community through effective housing and homelessness prevention services. Description Conduct assessments for individuals and families at risk of homelessness. Provide tailored advice and support to prevent housing loss. Develop and implement personalised housing plans in compliance with statutory guidelines. Collaborate with external organisations to secure suitable housing options. Maintain accurate records and ensure all documentation aligns with legal requirements. Monitor and review cases to ensure appropriate progress and outcomes. Offer guidance on benefits and financial assistance available to clients. Act as a liaison between clients and landlords to resolve housing issues. Profile A successful Homelessness Prevention Officer should have: Previous experience in housing or homelessness prevention within the public sector. Knowledge of housing legislation and statutory obligations. Strong communication and interpersonal skills to engage with diverse groups. Ability to manage a varied caseload effectively and meet deadlines. Proficiency in maintaining accurate records and case files. Problem-solving skills to address complex housing issues. A proactive and organised approach to work. Job Offer Competitive hourly rate between 23 and 28, based on experience. Temporary contract offering flexibility and opportunities for skill development. Work in Borehamwood, serving a diverse and supportive community. Gain valuable experience in the public sector housing industry. This is an excellent opportunity for a motivated individual to make a meaningful impact. If you are passionate about homelessness prevention and meet the criteria, we encourage you to apply.
Great Places Housing Association
Knutsford, Cheshire
Senior Housing Officer (known as Neighbourhood Services Manager) As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development . Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders . Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. Wage Stream You can access savings opportunities and early access to wages All successful applicant(s) will be subject to a basic criminal records background check. Closing date: 8th July 2026 Shortlist date: 9th July 2026
Jun 27, 2026
Full time
Senior Housing Officer (known as Neighbourhood Services Manager) As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development . Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders . Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. Wage Stream You can access savings opportunities and early access to wages All successful applicant(s) will be subject to a basic criminal records background check. Closing date: 8th July 2026 Shortlist date: 9th July 2026
Job Title: Neighbourhood Officer Job Type: Temporary, Hybrid - Monday to Friday Location: Norwich Rate of pay: £36,225 per annum ARC are currently looking for a Neighbourhood Officer who is looking for immediate work on a temp basis. For this position, you must be able to deliver allocations and lettings, tenancy management and management anti-social behaviour services. You must have previous proven experience in social housing/housing associations for this position. BENEFITS OF WORKING FOR ARC Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region s leading companies. In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier. Paid annual leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay with a 1 hour pay resolution guarantee. Pension contribution (after 3 months continuous service). On-going assignments Free access to our Health Assured scheme for you and your family. Access to Free online training. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Jun 27, 2026
Seasonal
Job Title: Neighbourhood Officer Job Type: Temporary, Hybrid - Monday to Friday Location: Norwich Rate of pay: £36,225 per annum ARC are currently looking for a Neighbourhood Officer who is looking for immediate work on a temp basis. For this position, you must be able to deliver allocations and lettings, tenancy management and management anti-social behaviour services. You must have previous proven experience in social housing/housing associations for this position. BENEFITS OF WORKING FOR ARC Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region s leading companies. In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier. Paid annual leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay with a 1 hour pay resolution guarantee. Pension contribution (after 3 months continuous service). On-going assignments Free access to our Health Assured scheme for you and your family. Access to Free online training. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Location: Wakefield (Hybrid Working) Rate: 13.69 per hour PAYE Contract: Until 9 August 2026, with potential to become permanent Hours: Full Time Lynx Employment Services are recruiting for an experienced Information Governance Officer to join a busy Corporate Information Governance Team. This role will play a key part in ensuring compliance with information governance legislation, policies and procedures, supporting the management of Freedom of Information requests, Data Protection matters, Subject Access Requests and records management activities. Key Responsibilities Process and respond to Freedom of Information (FOI) requests, Environmental Information Regulation (EIR) requests and Data Subject Access Requests (SARs). Undertake complex redaction of sensitive and confidential information using electronic redaction systems. Support compliance with Data Protection legislation and information governance requirements. Assist with information security investigations and data protection enquiries. Maintain accurate records management and archive systems. Liaise with internal departments and external stakeholders to obtain and review information. Handle confidential and sensitive information with a high degree of accuracy and discretion. Produce reports, management information and administrative support for the Information Governance Team. Essential Requirements Previous experience handling Freedom of Information requests and Data Protection matters. Experience processing and redacting complex Subject Access Requests. Knowledge of Data Protection legislation and Freedom of Information requirements. Strong communication and customer service skills. Excellent organisational skills and ability to manage competing deadlines. Good analytical and problem-solving abilities. Experience working with confidential and sensitive information. Strong IT skills, including Microsoft Office applications. Desirable Previous Local Authority experience. Experience within an Information Governance, Records Management or Compliance environment. Knowledge of archives and records retention processes. Experience dealing with information security matters. Comments This role would suit candidates from Local Government, NHS, Police, Housing Associations, Universities or other regulated environments who have hands-on experience of FOI requests, GDPR compliance, Subject Access Requests and redaction work . The client has specifically highlighted that previous Freedom of Information and Data Protection experience, together with complex SAR redaction experience, are essential requirements .
Jun 27, 2026
Seasonal
Location: Wakefield (Hybrid Working) Rate: 13.69 per hour PAYE Contract: Until 9 August 2026, with potential to become permanent Hours: Full Time Lynx Employment Services are recruiting for an experienced Information Governance Officer to join a busy Corporate Information Governance Team. This role will play a key part in ensuring compliance with information governance legislation, policies and procedures, supporting the management of Freedom of Information requests, Data Protection matters, Subject Access Requests and records management activities. Key Responsibilities Process and respond to Freedom of Information (FOI) requests, Environmental Information Regulation (EIR) requests and Data Subject Access Requests (SARs). Undertake complex redaction of sensitive and confidential information using electronic redaction systems. Support compliance with Data Protection legislation and information governance requirements. Assist with information security investigations and data protection enquiries. Maintain accurate records management and archive systems. Liaise with internal departments and external stakeholders to obtain and review information. Handle confidential and sensitive information with a high degree of accuracy and discretion. Produce reports, management information and administrative support for the Information Governance Team. Essential Requirements Previous experience handling Freedom of Information requests and Data Protection matters. Experience processing and redacting complex Subject Access Requests. Knowledge of Data Protection legislation and Freedom of Information requirements. Strong communication and customer service skills. Excellent organisational skills and ability to manage competing deadlines. Good analytical and problem-solving abilities. Experience working with confidential and sensitive information. Strong IT skills, including Microsoft Office applications. Desirable Previous Local Authority experience. Experience within an Information Governance, Records Management or Compliance environment. Knowledge of archives and records retention processes. Experience dealing with information security matters. Comments This role would suit candidates from Local Government, NHS, Police, Housing Associations, Universities or other regulated environments who have hands-on experience of FOI requests, GDPR compliance, Subject Access Requests and redaction work . The client has specifically highlighted that previous Freedom of Information and Data Protection experience, together with complex SAR redaction experience, are essential requirements .
Complaints Officer - ASAP start Your new company The organisation is a purpose-driven housing provider dedicated to building strong, thriving communities and improving people's lives through quality homes and customer-focused services. With a clear focus on putting customers first, it delivers safe, well-managed housing while ensuring services are fair, transparent, and responsive. The organisation works collaboratively with customers, partners, and regulators to maintain high standards, promote accountability, and continuously improve, all within an inclusive culture built on integrity, respect, and social impact. Your new role We're looking for a highly motivated Complaints & Customer Care Officer (Stage Two) to join our high-performing team. In this role, you'll take ownership of complex customer complaints, delivering fair, balanced, and high-quality outcomes that align with regulatory standards and our commitment to excellent service.You'll play a crucial role in ensuring customers receive thorough investigations and clear resolutions, while supporting compliance with the Housing Ombudsman Code and driving continuous improvement across our services. What you'll need to succeed In this role, you will manage a high-volume caseload of Stage Two complaints, conducting thorough investigations and delivering fair, well-documented outcomes in line with regulatory requirements. You will communicate effectively with customers and stakeholders across multiple channels, produce high-quality response letters, and ensure all cases are accurately recorded. With a strong focus on performance and quality, you will proactively manage risks, prevent escalations, and prioritise your workload to deliver timely, consistent, and customer-focused resolutions. What you'll get in return This role is offering £17.65 per hour including holiday, which is paid on a weekly basis. You will be required to work in office based in Coventry, enabling you to collaborate with the wider team and emerse yourself in the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 27, 2026
Seasonal
Complaints Officer - ASAP start Your new company The organisation is a purpose-driven housing provider dedicated to building strong, thriving communities and improving people's lives through quality homes and customer-focused services. With a clear focus on putting customers first, it delivers safe, well-managed housing while ensuring services are fair, transparent, and responsive. The organisation works collaboratively with customers, partners, and regulators to maintain high standards, promote accountability, and continuously improve, all within an inclusive culture built on integrity, respect, and social impact. Your new role We're looking for a highly motivated Complaints & Customer Care Officer (Stage Two) to join our high-performing team. In this role, you'll take ownership of complex customer complaints, delivering fair, balanced, and high-quality outcomes that align with regulatory standards and our commitment to excellent service.You'll play a crucial role in ensuring customers receive thorough investigations and clear resolutions, while supporting compliance with the Housing Ombudsman Code and driving continuous improvement across our services. What you'll need to succeed In this role, you will manage a high-volume caseload of Stage Two complaints, conducting thorough investigations and delivering fair, well-documented outcomes in line with regulatory requirements. You will communicate effectively with customers and stakeholders across multiple channels, produce high-quality response letters, and ensure all cases are accurately recorded. With a strong focus on performance and quality, you will proactively manage risks, prevent escalations, and prioritise your workload to deliver timely, consistent, and customer-focused resolutions. What you'll get in return This role is offering £17.65 per hour including holiday, which is paid on a weekly basis. You will be required to work in office based in Coventry, enabling you to collaborate with the wider team and emerse yourself in the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Anti-Social Behaviour (ASB) Officer - Housing Surrey, South East England - Hybrid options available Part Time, 4 days a week - 30 Hours (typically 9:00am - 5:00pm, flexible) 3 Months +, Temporary, Mid-late June start CNegotiable A reputable housing organisation in Surrey is seeking an experienced ASB / Community Safety Officer to support with a complex caseload, focusing on higher-level anti-social behaviour within a community setting Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience working with or enforcing Public Space Protection Orders (PSPOs) Exposure to or involvement in Domestic Homicide Reviews / serious case (death) reviews Experience contributing to multi-agency forums such as JAG or MARAC / CHaRMM-type meetings If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jun 27, 2026
Full time
Anti-Social Behaviour (ASB) Officer - Housing Surrey, South East England - Hybrid options available Part Time, 4 days a week - 30 Hours (typically 9:00am - 5:00pm, flexible) 3 Months +, Temporary, Mid-late June start CNegotiable A reputable housing organisation in Surrey is seeking an experienced ASB / Community Safety Officer to support with a complex caseload, focusing on higher-level anti-social behaviour within a community setting Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience working with or enforcing Public Space Protection Orders (PSPOs) Exposure to or involvement in Domestic Homicide Reviews / serious case (death) reviews Experience contributing to multi-agency forums such as JAG or MARAC / CHaRMM-type meetings If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £ per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working - 3 Days Per Week Office-BasedThe successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock , maximising occupancy and income , managing a small team , delivering service improvements , and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income. Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects. Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries. We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role.
Jun 27, 2026
Seasonal
A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £ per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working - 3 Days Per Week Office-BasedThe successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock , maximising occupancy and income , managing a small team , delivering service improvements , and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income. Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects. Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries. We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role.
JOB DESCRIPTION At The Guinness Partnership, our team plays a vital role in safeguarding our communities and delivering on our social purpose: providing safe, high-quality homes and essential housing services to the people who need them most. We are currently offering an opportunity for a Housing & Neighbourhood Officer to join us at The Guinness Partnership click apply for full job details
Jun 27, 2026
Full time
JOB DESCRIPTION At The Guinness Partnership, our team plays a vital role in safeguarding our communities and delivering on our social purpose: providing safe, high-quality homes and essential housing services to the people who need them most. We are currently offering an opportunity for a Housing & Neighbourhood Officer to join us at The Guinness Partnership click apply for full job details
Support & Planning Officer 3 months temp initially Immediate Start Full-time Mon-Fri Based in Bolton Your new company I am currently working with a forward-thinking social housing provider committed to delivering high-quality homes and services that support thriving communities. With a strong focus on customer experience, compliance, and operational efficiency, I am looking for a Planning & Support Officer to help drive effective service delivery across our housing operations. Your new role As a Planning Officer, you will play a key role in coordinating and optimising the scheduling of works and services across the organisations housing stock. You'll ensure that resources are effectively planned, appointments are managed efficiently, and customers receive a reliable and responsive service. This role sits at the heart of business operations, working closely with repairs teams, contractors, and customer service colleagues to deliver excellent outcomes for residents. Currently, the business is readying itself for a large system transformation, and you will be an integral part of supporting the smooth transition, ensuring the workload is managed correctly: Key Responsibilities Develop and manage daily and weekly work schedules for repairs, maintenance, and housing services Allocate work to operatives and contractors to ensure efficient use of resources Monitor progress against plans, adjusting schedules to respond to changing priorities Ensure appointments are booked and managed in line with service standards and resident expectations Liaise with internal teams and external contractors to coordinate service delivery Identify and resolve scheduling conflicts, delays, or service issues Maintain accurate records and produce performance reports on service delivery and productivity Support continuous improvement by identifying opportunities to enhance planning processes What you'll need to succeed You will be an organised and proactive individual with a strong eye for detail and the ability to work in a fast-paced environment. Excellent planning and organisational skills Strong communication and stakeholder management abilities Ability to prioritise and manage multiple tasks under pressure Customer-focused approach with a commitment to service excellence Confident using systems and data to inform decision-making Experience & Skills Previous experience in a planning, scheduling, or coordination role Experience within social housing, property services, or repairs & maintenance is highly desirable. Strong IT skills, particularly in housing management or scheduling systems and Microsoft Office Understanding of operational service delivery and performance targets Experience working with contractors or field-based teams is an advantage What you'll get in return You will get the opportunity to work with a fantastic organisation as part of an extremely experienced team. This is a very exciting time for the organisation, and you will play a key part in the transformation project. You will be paid £19.62 per hour, inclusive of holiday pay, and will work 36 hours per week (Monday-Friday). You will work on site full time and there is free parking on offer. This role is to start at short notice and will last until the end of September 2026. There is also an opportunity for the role to be extended depending on performance and business needs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 27, 2026
Seasonal
Support & Planning Officer 3 months temp initially Immediate Start Full-time Mon-Fri Based in Bolton Your new company I am currently working with a forward-thinking social housing provider committed to delivering high-quality homes and services that support thriving communities. With a strong focus on customer experience, compliance, and operational efficiency, I am looking for a Planning & Support Officer to help drive effective service delivery across our housing operations. Your new role As a Planning Officer, you will play a key role in coordinating and optimising the scheduling of works and services across the organisations housing stock. You'll ensure that resources are effectively planned, appointments are managed efficiently, and customers receive a reliable and responsive service. This role sits at the heart of business operations, working closely with repairs teams, contractors, and customer service colleagues to deliver excellent outcomes for residents. Currently, the business is readying itself for a large system transformation, and you will be an integral part of supporting the smooth transition, ensuring the workload is managed correctly: Key Responsibilities Develop and manage daily and weekly work schedules for repairs, maintenance, and housing services Allocate work to operatives and contractors to ensure efficient use of resources Monitor progress against plans, adjusting schedules to respond to changing priorities Ensure appointments are booked and managed in line with service standards and resident expectations Liaise with internal teams and external contractors to coordinate service delivery Identify and resolve scheduling conflicts, delays, or service issues Maintain accurate records and produce performance reports on service delivery and productivity Support continuous improvement by identifying opportunities to enhance planning processes What you'll need to succeed You will be an organised and proactive individual with a strong eye for detail and the ability to work in a fast-paced environment. Excellent planning and organisational skills Strong communication and stakeholder management abilities Ability to prioritise and manage multiple tasks under pressure Customer-focused approach with a commitment to service excellence Confident using systems and data to inform decision-making Experience & Skills Previous experience in a planning, scheduling, or coordination role Experience within social housing, property services, or repairs & maintenance is highly desirable. Strong IT skills, particularly in housing management or scheduling systems and Microsoft Office Understanding of operational service delivery and performance targets Experience working with contractors or field-based teams is an advantage What you'll get in return You will get the opportunity to work with a fantastic organisation as part of an extremely experienced team. This is a very exciting time for the organisation, and you will play a key part in the transformation project. You will be paid £19.62 per hour, inclusive of holiday pay, and will work 36 hours per week (Monday-Friday). You will work on site full time and there is free parking on offer. This role is to start at short notice and will last until the end of September 2026. There is also an opportunity for the role to be extended depending on performance and business needs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Jun 27, 2026
Full time
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Complaints Officer role in Birmingham - offering hybrid working. Temp contract, £23.26 per hour Your new company Complaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Housing Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis. Your new role You'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to: Conducting thorough, effective, and timely investigations into complaints of varying complexity Maintaining clear and consistent communication with customers throughout the complaint process Building strong relationships with a wide range of internal stakeholders to gather information and identify root causes Producing high-quality outcome letters outlining findings and actions taken to resolve complaints This role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement. What you'll need to succeed The ideal candidate will have: Proven experience in complaint handling within a regulated environment Experience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity) Confidence liaising directly with customers and collaborating with internal stakeholders Strong written communication skills, with the ability to produce clear, professional correspondence and reports The ability to manage changing priorities and work effectively under pressure This role is primarily office-based, with some flexibility to work from home depending on business needs. What you'll get in return You'll receive an hourly rate of £23.26, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 27, 2026
Seasonal
Complaints Officer role in Birmingham - offering hybrid working. Temp contract, £23.26 per hour Your new company Complaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Housing Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis. Your new role You'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to: Conducting thorough, effective, and timely investigations into complaints of varying complexity Maintaining clear and consistent communication with customers throughout the complaint process Building strong relationships with a wide range of internal stakeholders to gather information and identify root causes Producing high-quality outcome letters outlining findings and actions taken to resolve complaints This role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement. What you'll need to succeed The ideal candidate will have: Proven experience in complaint handling within a regulated environment Experience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity) Confidence liaising directly with customers and collaborating with internal stakeholders Strong written communication skills, with the ability to produce clear, professional correspondence and reports The ability to manage changing priorities and work effectively under pressure This role is primarily office-based, with some flexibility to work from home depending on business needs. What you'll get in return You'll receive an hourly rate of £23.26, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
A reputable housing provider in West London is seeking an experienced Housing Officer (fully site based) to join their housing operations team on a temporary basis. Location: West London Rate: £29.49 per hour Umbrella / £ PAYE Contract: Temp Working Pattern: 35 hours per week 5 days office based Start Date: Immediate Start Available DBS: Clear DBS requiredThe ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience , particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch , take ownership of cases and collaborate withstaff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential properties. Delivering end-to-end tenancy management services. Conducting tenancy audits, home visits, and estate inspections. Investigating and resolving anti-social behaviour cases. Managing tenancy breaches and enforcement action where required. Supporting vulnerable residents and making appropriate safeguarding referrals. Working closely with Income Officers to address rent arrears and tenancy sustainment issues. Liaising with internal departments, contractors, local authorities, and external agencies. Handling resident complaints and resolving complex housing issues. Ensuring compliance with housing legislation, policies, and regulatory requirements. Supporting void management and tenancy sign-up processes. Maintaining accurate records and case management notes. Essential Experience: Housing Officer / Neighbourhood Officer experience Social Housing, Local Authority or Housing Association background ASB case management experience Tenancy management and tenancy sustainment knowledge Estate inspections and resident engagement Knowledge of housing legislation and safeguarding Minimum 3-5 years' experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systems Desirable Level 3 Housing qualification or willingness to work towards CIH membership You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today .
Jun 27, 2026
Seasonal
A reputable housing provider in West London is seeking an experienced Housing Officer (fully site based) to join their housing operations team on a temporary basis. Location: West London Rate: £29.49 per hour Umbrella / £ PAYE Contract: Temp Working Pattern: 35 hours per week 5 days office based Start Date: Immediate Start Available DBS: Clear DBS requiredThe ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience , particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch , take ownership of cases and collaborate withstaff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential properties. Delivering end-to-end tenancy management services. Conducting tenancy audits, home visits, and estate inspections. Investigating and resolving anti-social behaviour cases. Managing tenancy breaches and enforcement action where required. Supporting vulnerable residents and making appropriate safeguarding referrals. Working closely with Income Officers to address rent arrears and tenancy sustainment issues. Liaising with internal departments, contractors, local authorities, and external agencies. Handling resident complaints and resolving complex housing issues. Ensuring compliance with housing legislation, policies, and regulatory requirements. Supporting void management and tenancy sign-up processes. Maintaining accurate records and case management notes. Essential Experience: Housing Officer / Neighbourhood Officer experience Social Housing, Local Authority or Housing Association background ASB case management experience Tenancy management and tenancy sustainment knowledge Estate inspections and resident engagement Knowledge of housing legislation and safeguarding Minimum 3-5 years' experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systems Desirable Level 3 Housing qualification or willingness to work towards CIH membership You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today .
Great Places Housing Association
Knutsford, Cheshire
Senior Housing Officer (known as Neighbourhood Services Manager) Location: Cheshire As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent click apply for full job details
Jun 27, 2026
Full time
Senior Housing Officer (known as Neighbourhood Services Manager) Location: Cheshire As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent click apply for full job details
Marks Consulting Partners Limited
Hemel Hempstead, Hertfordshire
Marks Consulting Partners are currently looking for a Community Safety Lead Officer to work with one of our Local Authority clients in Hertfordshire. What the Job Will be Doing Leading the delivery of Community Safety and ASB services across the borough Developing and implementing Community Safety strategies and delivery plans in partnership with key stakeholders Building strong relationships with Police, Probation, Fire Service, Health, Social Care and other partner agencies to reduce crime, ASB and community harm Managing and supporting Community Safety Officers, ensuring workloads, performance and service standards are met Overseeing complex anti-social behaviour cases, providing guidance on investigations, enforcement action and legal processes Representing the organisation at partnership meetings, community forums and resident engagement events Using intelligence and performance data to identify trends, improve services and inform policy development Responding to complaints, enquiries and referrals from residents, elected members and partner organisations Promoting resident engagement and ensuring customer feedback is used to shape service improvements Supporting compliance with the Regulator of Social Housing Consumer Standards and Complaint Handling Code Preparing reports, reviewing policies and driving continuous service improvement across Community Safety and Enforcement Supporting staff development through coaching, one-to-one meetings, appraisals and training What You Will Need Experience leading Community Safety, ASB or Enforcement services within a Local Authority or Housing environment Strong knowledge of anti-social behaviour legislation, enforcement powers and community safety practices Experience managing staff, workloads and performance in a target-driven environment Ability to manage complex ASB cases and work effectively with multi-agency partners Excellent communication, negotiation and stakeholder management skills Experience developing policies, procedures and service improvement initiatives Strong analytical skills with the ability to interpret performance data and produce reports Knowledge of safeguarding, resident engagement and regulatory compliance Ability to build effective working relationships with internal teams and external agencies
Jun 27, 2026
Contractor
Marks Consulting Partners are currently looking for a Community Safety Lead Officer to work with one of our Local Authority clients in Hertfordshire. What the Job Will be Doing Leading the delivery of Community Safety and ASB services across the borough Developing and implementing Community Safety strategies and delivery plans in partnership with key stakeholders Building strong relationships with Police, Probation, Fire Service, Health, Social Care and other partner agencies to reduce crime, ASB and community harm Managing and supporting Community Safety Officers, ensuring workloads, performance and service standards are met Overseeing complex anti-social behaviour cases, providing guidance on investigations, enforcement action and legal processes Representing the organisation at partnership meetings, community forums and resident engagement events Using intelligence and performance data to identify trends, improve services and inform policy development Responding to complaints, enquiries and referrals from residents, elected members and partner organisations Promoting resident engagement and ensuring customer feedback is used to shape service improvements Supporting compliance with the Regulator of Social Housing Consumer Standards and Complaint Handling Code Preparing reports, reviewing policies and driving continuous service improvement across Community Safety and Enforcement Supporting staff development through coaching, one-to-one meetings, appraisals and training What You Will Need Experience leading Community Safety, ASB or Enforcement services within a Local Authority or Housing environment Strong knowledge of anti-social behaviour legislation, enforcement powers and community safety practices Experience managing staff, workloads and performance in a target-driven environment Ability to manage complex ASB cases and work effectively with multi-agency partners Excellent communication, negotiation and stakeholder management skills Experience developing policies, procedures and service improvement initiatives Strong analytical skills with the ability to interpret performance data and produce reports Knowledge of safeguarding, resident engagement and regulatory compliance Ability to build effective working relationships with internal teams and external agencies
Homelessness Prevention Officer - Hertfordshire 6-month contract £28 per hour (Umbrella) Inside IR35 A Hertfordshire local authority is seeking an experienced Homelessness Prevention Officer to join their Housing Options team on a 6-month interim basis. This is a key frontline role supporting residents at risk of homelessness, ensuring timely, legally compliant interventions in line with statutory duties. You will play a central role in delivering an effective homelessness prevention service, providing comprehensive housing advice across both the private and public sectors. Working within the framework of current homelessness legislation and statutory guidance, you will manage a varied caseload, undertake detailed investigations into homelessness applications, and make informed decisions where prevention or relief is not possible. A core part of the role will involve early identification of households at risk, proactively engaging with service users and partner agencies to prevent homelessness before crisis point is reached. You will collaborate closely with housing associations, support services, and internal council departments to develop sustainable housing solutions. This is an excellent opportunity for someone who thrives in a fast-paced statutory housing environment and is confident applying housing legislation to real-world casework. You'll be joining a team committed to best practice, continuous improvement, and delivering meaningful outcomes for vulnerable residents. You'll also gain exposure to complex cases, strengthen your decision-making under the Homelessness Reduction Act framework, and contribute directly to improving homelessness prevention outcomes across the borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 27, 2026
Contractor
Homelessness Prevention Officer - Hertfordshire 6-month contract £28 per hour (Umbrella) Inside IR35 A Hertfordshire local authority is seeking an experienced Homelessness Prevention Officer to join their Housing Options team on a 6-month interim basis. This is a key frontline role supporting residents at risk of homelessness, ensuring timely, legally compliant interventions in line with statutory duties. You will play a central role in delivering an effective homelessness prevention service, providing comprehensive housing advice across both the private and public sectors. Working within the framework of current homelessness legislation and statutory guidance, you will manage a varied caseload, undertake detailed investigations into homelessness applications, and make informed decisions where prevention or relief is not possible. A core part of the role will involve early identification of households at risk, proactively engaging with service users and partner agencies to prevent homelessness before crisis point is reached. You will collaborate closely with housing associations, support services, and internal council departments to develop sustainable housing solutions. This is an excellent opportunity for someone who thrives in a fast-paced statutory housing environment and is confident applying housing legislation to real-world casework. You'll be joining a team committed to best practice, continuous improvement, and delivering meaningful outcomes for vulnerable residents. You'll also gain exposure to complex cases, strengthen your decision-making under the Homelessness Reduction Act framework, and contribute directly to improving homelessness prevention outcomes across the borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
