Business Development Manager - Hospitality & Facilities Management Location: Essex (Office-based with regular client meetings and site visits) Salary: 50,000 Basic + Uncapped Bonus OTE: 50,000 - 70,000+ Hours: Monday to Friday, 9:00am - 5:30pm About the Company A leading provider of hospitality staffing and outsourced operational services is seeking an experienced and commercially driven Business Development Manager to support the continued growth of its hospitality division across the UK. The organisation partners with hotels, serviced apartments, and hospitality venues, providing skilled staffing solutions and fully outsourced departmental services that help clients deliver exceptional guest experiences and operational excellence. The Role The Business Development Manager will be responsible for identifying and securing new business opportunities, developing strategic partnerships, and growing existing client relationships within the hospitality sector. The successful candidate will promote hospitality staffing services and outsourced hotel department solutions, including Housekeeping, Public Area Cleaning, Kitchen Porter Services, Stewarding, and Front of House support. Key Responsibilities Identify and secure new business opportunities within the hospitality sector. Develop relationships with hotels, serviced apartments, hospitality groups, and accommodation providers. Achieve monthly and quarterly sales targets through new business acquisition and account growth. Promote and sell hospitality staffing and outsourced department management services. Build and maintain strong client relationships to generate repeat business, referrals, and service expansion opportunities. Negotiate commercial agreements and service contracts. Collaborate with operational teams to develop tailored solutions for clients. Conduct market research to identify industry trends, emerging opportunities, and competitor activity. Represent the business at industry events, exhibitions, and networking functions. Maintain accurate sales records and provide regular pipeline and performance reporting. Candidate Requirements Proven experience in business development, sales, or account management within hospitality, facilities management, recruitment, staffing, or outsourced services. Strong understanding of hotel operations and hospitality departments. Demonstrable track record of achieving and exceeding sales targets. Established network of contacts within hotels, hospitality groups, or accommodation providers. Excellent communication, presentation, negotiation, and relationship-building skills. Experience using CRM systems, LinkedIn, email campaigns, and social selling techniques. Commercially minded with strong analytical and problem-solving abilities. Self-motivated, proactive, and able to work independently. Full UK driving licence and willingness to travel as required. Package 50,000 basic salary. Uncapped commission and bonus structure. On-target earnings of 50,000 - 70,000+. Company pension scheme. Flexible working arrangements. Career development and progression opportunities. Supportive and collaborative working environment. Additional employee benefits. Apply Applications are welcomed from candidates with a proven track record of generating new business within hospitality, facilities management, recruitment, staffing, or outsourced service environments.
Jun 27, 2026
Full time
Business Development Manager - Hospitality & Facilities Management Location: Essex (Office-based with regular client meetings and site visits) Salary: 50,000 Basic + Uncapped Bonus OTE: 50,000 - 70,000+ Hours: Monday to Friday, 9:00am - 5:30pm About the Company A leading provider of hospitality staffing and outsourced operational services is seeking an experienced and commercially driven Business Development Manager to support the continued growth of its hospitality division across the UK. The organisation partners with hotels, serviced apartments, and hospitality venues, providing skilled staffing solutions and fully outsourced departmental services that help clients deliver exceptional guest experiences and operational excellence. The Role The Business Development Manager will be responsible for identifying and securing new business opportunities, developing strategic partnerships, and growing existing client relationships within the hospitality sector. The successful candidate will promote hospitality staffing services and outsourced hotel department solutions, including Housekeeping, Public Area Cleaning, Kitchen Porter Services, Stewarding, and Front of House support. Key Responsibilities Identify and secure new business opportunities within the hospitality sector. Develop relationships with hotels, serviced apartments, hospitality groups, and accommodation providers. Achieve monthly and quarterly sales targets through new business acquisition and account growth. Promote and sell hospitality staffing and outsourced department management services. Build and maintain strong client relationships to generate repeat business, referrals, and service expansion opportunities. Negotiate commercial agreements and service contracts. Collaborate with operational teams to develop tailored solutions for clients. Conduct market research to identify industry trends, emerging opportunities, and competitor activity. Represent the business at industry events, exhibitions, and networking functions. Maintain accurate sales records and provide regular pipeline and performance reporting. Candidate Requirements Proven experience in business development, sales, or account management within hospitality, facilities management, recruitment, staffing, or outsourced services. Strong understanding of hotel operations and hospitality departments. Demonstrable track record of achieving and exceeding sales targets. Established network of contacts within hotels, hospitality groups, or accommodation providers. Excellent communication, presentation, negotiation, and relationship-building skills. Experience using CRM systems, LinkedIn, email campaigns, and social selling techniques. Commercially minded with strong analytical and problem-solving abilities. Self-motivated, proactive, and able to work independently. Full UK driving licence and willingness to travel as required. Package 50,000 basic salary. Uncapped commission and bonus structure. On-target earnings of 50,000 - 70,000+. Company pension scheme. Flexible working arrangements. Career development and progression opportunities. Supportive and collaborative working environment. Additional employee benefits. Apply Applications are welcomed from candidates with a proven track record of generating new business within hospitality, facilities management, recruitment, staffing, or outsourced service environments.
Head Concierge / Head Ghillie Luxury Hospitality Scottish Highlands Are you passionate about delivering exceptional guest experiences and leading from the front? We're looking for an experienced and personable Head Concierge / Head Ghillie to lead our Concierge, Ghillie and Driver teams, ensuring every guest enjoys a truly memorable stay. This is a unique role that combines team leadership, guest experience management and hands-on hosting in one of Scotland's most beautiful locations. The Role You'll coordinate the day-to-day operation of the Concierge, Ghillie and Driver teams, oversee external country sports and activity providers, and ensure the seamless delivery of bespoke guest experiences. This is a hands-on position where you'll actively engage with guests, including: Leading 4x4 safaris through the Cairngorms. Hosting guided tours and local experiences. Organising and hosting small-scale guest events. Coordinating fishing, shooting and other country sports activities with external providers. Acting as a knowledgeable ambassador for the local area and hotel. About You We're looking for someone who: Has experience leading teams in hospitality, guest services or tourism environments. Delivers exceptional service with warmth, personality and attention to detail. Is highly organised, proactive and commercially aware. Enjoys hosting guests and creating memorable experiences. Possesses excellent communication and relationship-building skills. Has a genuine passion for the Scottish outdoors, culture and visitor experience. Holds a full UK driving licence (essential). Country sports experience is advantageous but not essential. We welcome candidates with a genuine interest in learning and immersing themselves in activities such as fishing, shooting and other traditional outdoor pursuits. Suitable Backgrounds We would be particularly interested in speaking with candidates from: Head Concierge / Senior Concierge Guest Relations Manager Guest Experience Manager Resort Activities Manager Luxury Lodge Manager Country House Hotel Manager Outdoor Pursuits or Adventure Tourism Manager Sporting Estate or Country Sports Coordinator Events & Experiences Manager Safari, Wildlife or Tour Operations Manager What's on Offer Competitive salary plus TRONC. 30 days holiday. Enhanced pension scheme. Complimentary meals whilst on shift. Health Cash Plan. Employee Assistance Programme. Exceptional career development and learning opportunities. Generous hotel, food, beverage and retail discounts. Annual complimentary overnight guest experience for you and a guest. Temporary staff accommodation available for an initial period if required. This is a rare opportunity to combine luxury hospitality leadership with the adventure and variety of Scotland's outdoor lifestyle, creating unforgettable experiences for guests from around the world.
Jun 27, 2026
Full time
Head Concierge / Head Ghillie Luxury Hospitality Scottish Highlands Are you passionate about delivering exceptional guest experiences and leading from the front? We're looking for an experienced and personable Head Concierge / Head Ghillie to lead our Concierge, Ghillie and Driver teams, ensuring every guest enjoys a truly memorable stay. This is a unique role that combines team leadership, guest experience management and hands-on hosting in one of Scotland's most beautiful locations. The Role You'll coordinate the day-to-day operation of the Concierge, Ghillie and Driver teams, oversee external country sports and activity providers, and ensure the seamless delivery of bespoke guest experiences. This is a hands-on position where you'll actively engage with guests, including: Leading 4x4 safaris through the Cairngorms. Hosting guided tours and local experiences. Organising and hosting small-scale guest events. Coordinating fishing, shooting and other country sports activities with external providers. Acting as a knowledgeable ambassador for the local area and hotel. About You We're looking for someone who: Has experience leading teams in hospitality, guest services or tourism environments. Delivers exceptional service with warmth, personality and attention to detail. Is highly organised, proactive and commercially aware. Enjoys hosting guests and creating memorable experiences. Possesses excellent communication and relationship-building skills. Has a genuine passion for the Scottish outdoors, culture and visitor experience. Holds a full UK driving licence (essential). Country sports experience is advantageous but not essential. We welcome candidates with a genuine interest in learning and immersing themselves in activities such as fishing, shooting and other traditional outdoor pursuits. Suitable Backgrounds We would be particularly interested in speaking with candidates from: Head Concierge / Senior Concierge Guest Relations Manager Guest Experience Manager Resort Activities Manager Luxury Lodge Manager Country House Hotel Manager Outdoor Pursuits or Adventure Tourism Manager Sporting Estate or Country Sports Coordinator Events & Experiences Manager Safari, Wildlife or Tour Operations Manager What's on Offer Competitive salary plus TRONC. 30 days holiday. Enhanced pension scheme. Complimentary meals whilst on shift. Health Cash Plan. Employee Assistance Programme. Exceptional career development and learning opportunities. Generous hotel, food, beverage and retail discounts. Annual complimentary overnight guest experience for you and a guest. Temporary staff accommodation available for an initial period if required. This is a rare opportunity to combine luxury hospitality leadership with the adventure and variety of Scotland's outdoor lifestyle, creating unforgettable experiences for guests from around the world.
Front of House Manager Luxury Hospitality Scottish Highlands Are you an experienced Front Office leader with a passion for delivering exceptional guest experiences? We're seeking an outstanding Front of House Manager to lead our Front Office operation, ensuring every guest receives a seamless, personalised and memorable experience from arrival to departure. Working closely with the senior leadership team, you will lead the Front Office Hosts, Night Team and Porters, driving service excellence, team engagement and operational efficiency within a luxury hospitality environment. The Role As Front of House Manager, you will be responsible for the smooth day-to-day running of the Front Office, ensuring the highest standards of guest service are consistently delivered. You will lead from the front, supporting your team in creating warm welcomes, handling guest requests with professionalism and care, and ensuring every interaction reflects the standards of a world-class luxury hotel. Key responsibilities include: Leading and developing the Front Office, Night and Porter teams. Delivering exceptional guest service throughout the guest journey. Managing arrivals, departures and VIP guest experiences. Handling guest feedback and resolving issues effectively. Driving upselling opportunities and maximising revenue. Ensuring departmental efficiency, compliance and cost control. Working closely with Housekeeping, Reservations, Events and Concierge teams to deliver a seamless guest experience. Coaching, mentoring and developing team members to achieve their full potential. Supporting wider hotel operations through Duty Management responsibilities. About You We're looking for someone who is: An experienced Front Office, Reception or Guest Services leader within a luxury hotel or resort environment. Passionate about delivering exceptional guest experiences. A confident and visible leader who enjoys developing high-performing teams. Highly organised, detail-oriented and commercially aware. An excellent communicator with strong interpersonal skills. Comfortable managing guest expectations and resolving challenges professionally. Proactive, adaptable and capable of thriving in a fast-paced environment. Confident using hotel systems and Microsoft 365 (Opera Cloud experience advantageous). Suitable Backgrounds We would be keen to speak with candidates currently working as: Front Office Manager Reception Manager Guest Services Manager Rooms Division Manager Assistant Front Office Manager Duty Manager Guest Experience Manager Hotel Operations Manager Luxury Resort Front Office Manager Experience working within a luxury hospitality environment is highly desirable, with exposure to Forbes or LQA standards considered an advantage. What's on Offer Competitive salary plus TRONC. 30 days holiday. Enhanced pension scheme. Complimentary meals whilst on shift. Health Cash Plan. Employee Assistance Programme. Excellent career development and progression opportunities. Generous hotel, food, beverage and retail discounts. Annual complimentary overnight guest experience for you and a guest. Temporary staff accommodation available for an initial period if required.
Jun 27, 2026
Full time
Front of House Manager Luxury Hospitality Scottish Highlands Are you an experienced Front Office leader with a passion for delivering exceptional guest experiences? We're seeking an outstanding Front of House Manager to lead our Front Office operation, ensuring every guest receives a seamless, personalised and memorable experience from arrival to departure. Working closely with the senior leadership team, you will lead the Front Office Hosts, Night Team and Porters, driving service excellence, team engagement and operational efficiency within a luxury hospitality environment. The Role As Front of House Manager, you will be responsible for the smooth day-to-day running of the Front Office, ensuring the highest standards of guest service are consistently delivered. You will lead from the front, supporting your team in creating warm welcomes, handling guest requests with professionalism and care, and ensuring every interaction reflects the standards of a world-class luxury hotel. Key responsibilities include: Leading and developing the Front Office, Night and Porter teams. Delivering exceptional guest service throughout the guest journey. Managing arrivals, departures and VIP guest experiences. Handling guest feedback and resolving issues effectively. Driving upselling opportunities and maximising revenue. Ensuring departmental efficiency, compliance and cost control. Working closely with Housekeeping, Reservations, Events and Concierge teams to deliver a seamless guest experience. Coaching, mentoring and developing team members to achieve their full potential. Supporting wider hotel operations through Duty Management responsibilities. About You We're looking for someone who is: An experienced Front Office, Reception or Guest Services leader within a luxury hotel or resort environment. Passionate about delivering exceptional guest experiences. A confident and visible leader who enjoys developing high-performing teams. Highly organised, detail-oriented and commercially aware. An excellent communicator with strong interpersonal skills. Comfortable managing guest expectations and resolving challenges professionally. Proactive, adaptable and capable of thriving in a fast-paced environment. Confident using hotel systems and Microsoft 365 (Opera Cloud experience advantageous). Suitable Backgrounds We would be keen to speak with candidates currently working as: Front Office Manager Reception Manager Guest Services Manager Rooms Division Manager Assistant Front Office Manager Duty Manager Guest Experience Manager Hotel Operations Manager Luxury Resort Front Office Manager Experience working within a luxury hospitality environment is highly desirable, with exposure to Forbes or LQA standards considered an advantage. What's on Offer Competitive salary plus TRONC. 30 days holiday. Enhanced pension scheme. Complimentary meals whilst on shift. Health Cash Plan. Employee Assistance Programme. Excellent career development and progression opportunities. Generous hotel, food, beverage and retail discounts. Annual complimentary overnight guest experience for you and a guest. Temporary staff accommodation available for an initial period if required.
Baird And Co Recruitment Ltd
Barrow-in-furness, Cumbria
Interim Service Manager The Opportunity: We are seeking an experienced and collaborative Interim Service Manager for a three-month assignment based between Barrow and Kendal. In this critical senior role, you will take operational responsibility for our housing support service, providing effective leadership to a team of Support Workers. Your focus will be on ensuring statutory and regulatory compliance, managing performance metrics, and driving continuous service improvement to achieve the best outcomes for our vulnerable residents. Key Duties: Provide effective operational leadership and strategic direction to the housing support service and frontline teams in Kendal. Line manage, motivate, and develop staff, creating a culture of trust and ensuring up-to-date professional training across the service. Oversee and monitor service performance against key performance indicators (KPIs), using robust data analysis to track outcomes and implement improvement plans. Deliver effective and efficient customer-focused services in full accordance with statutory, legal, and regulatory housing requirements. Manage service budgets effectively, ensuring optimal resource allocation, forecasting expenditure, and driving value for money. Foster strong, collaborative partnerships with external agencies, local authorities, health professionals, and community stakeholders. Identify operational risks, ensure compliance with safeguarding policies, and maintain high quality-assurance standards across the service. Produce comprehensive performance reports and documentation for senior leadership and governance groups. Requirements: Experience: Proven track record of managing housing support, social care, or community-based services at a senior or managerial level. Knowledge: Deep understanding of statutory and regulatory requirements relevant to supported housing, tenancy management, and safeguarding. Leadership: Exceptional people management and leadership skills, with a demonstrable ability to motivate teams and implement service efficiency programmes. Skills: Strong financial management capabilities, budget oversight, and the ability to interpret and act upon complex performance data. Communication: Outstanding verbal and written communication skills, with a confident, respectful, and professional approach when dealing with difficult situations. Attributes: A proactive problem-solver who remains calm under pressure and is fully committed to equal opportunities and inclusive practices. Mobility: A valid UK driving licence and access to a vehicle for work-related travel across the local area. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Jun 26, 2026
Contractor
Interim Service Manager The Opportunity: We are seeking an experienced and collaborative Interim Service Manager for a three-month assignment based between Barrow and Kendal. In this critical senior role, you will take operational responsibility for our housing support service, providing effective leadership to a team of Support Workers. Your focus will be on ensuring statutory and regulatory compliance, managing performance metrics, and driving continuous service improvement to achieve the best outcomes for our vulnerable residents. Key Duties: Provide effective operational leadership and strategic direction to the housing support service and frontline teams in Kendal. Line manage, motivate, and develop staff, creating a culture of trust and ensuring up-to-date professional training across the service. Oversee and monitor service performance against key performance indicators (KPIs), using robust data analysis to track outcomes and implement improvement plans. Deliver effective and efficient customer-focused services in full accordance with statutory, legal, and regulatory housing requirements. Manage service budgets effectively, ensuring optimal resource allocation, forecasting expenditure, and driving value for money. Foster strong, collaborative partnerships with external agencies, local authorities, health professionals, and community stakeholders. Identify operational risks, ensure compliance with safeguarding policies, and maintain high quality-assurance standards across the service. Produce comprehensive performance reports and documentation for senior leadership and governance groups. Requirements: Experience: Proven track record of managing housing support, social care, or community-based services at a senior or managerial level. Knowledge: Deep understanding of statutory and regulatory requirements relevant to supported housing, tenancy management, and safeguarding. Leadership: Exceptional people management and leadership skills, with a demonstrable ability to motivate teams and implement service efficiency programmes. Skills: Strong financial management capabilities, budget oversight, and the ability to interpret and act upon complex performance data. Communication: Outstanding verbal and written communication skills, with a confident, respectful, and professional approach when dealing with difficult situations. Attributes: A proactive problem-solver who remains calm under pressure and is fully committed to equal opportunities and inclusive practices. Mobility: A valid UK driving licence and access to a vehicle for work-related travel across the local area. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Mobile Tyre Fitter Melton Mowbray Up to 30,000 plus generous monthly bonus and genuine progression We have an exciting opportunity to join rapidly expanding company as a Mobile Tyre Fitter who are at the forefront of the automotive industry! As a leading company, they pride themselves on delivering top-notch services to their clients. With a commitment to excellence and a track record of success, we're seeking a dedicated Mobile Tyre Fitter to join the team. Mobile Tyre Fitter Benefits: No need for use of own vehicle, the company van stays with you! Fantastic salary Monthly bonus and incentives Generous holidays increasing with length of service No call outs Award winning training programmes Exclusive staff discounts on retailers, restaurants and holidays for you and your family Wellbeing support for you and your family including a digital GP Free MOT each year Your role as a Mobile Tyre fitter: As a Mobile Tyre Fitter, you'll play a crucial role in ensuring our clients' vehicles are equipped with the best tires for optimal performance and safety. This is an exciting opportunity for someone with a passion for automobiles and a keen eye for detail. If you're looking to advance your career in a company that truly values its people then this role is for you. Mobile Tyre Fitter Responsibilities: Respond to mobile tyre fitting service requests promptly and efficiently Perform tyre replacements, repairs, and maintenance on a variety of vehicles Conduct thorough vehicle inspections to assess tyre condition and recommend appropriate solutions Provide excellent customer service and ensure customer satisfaction at all times Skills and Experience needed to be a Mobile Tyre Fitter: Full UK driving licence Experience in tyre fitting Strong customer service skills with a friendly and professional demeanour Ability to work independently and manage time effectively People are genuinely at the heart of everything this company does so if you are looking to join a successful, supportive and expanding company then please apply for the mobile tyre fitter role today! BBBH34663
Jun 26, 2026
Full time
Mobile Tyre Fitter Melton Mowbray Up to 30,000 plus generous monthly bonus and genuine progression We have an exciting opportunity to join rapidly expanding company as a Mobile Tyre Fitter who are at the forefront of the automotive industry! As a leading company, they pride themselves on delivering top-notch services to their clients. With a commitment to excellence and a track record of success, we're seeking a dedicated Mobile Tyre Fitter to join the team. Mobile Tyre Fitter Benefits: No need for use of own vehicle, the company van stays with you! Fantastic salary Monthly bonus and incentives Generous holidays increasing with length of service No call outs Award winning training programmes Exclusive staff discounts on retailers, restaurants and holidays for you and your family Wellbeing support for you and your family including a digital GP Free MOT each year Your role as a Mobile Tyre fitter: As a Mobile Tyre Fitter, you'll play a crucial role in ensuring our clients' vehicles are equipped with the best tires for optimal performance and safety. This is an exciting opportunity for someone with a passion for automobiles and a keen eye for detail. If you're looking to advance your career in a company that truly values its people then this role is for you. Mobile Tyre Fitter Responsibilities: Respond to mobile tyre fitting service requests promptly and efficiently Perform tyre replacements, repairs, and maintenance on a variety of vehicles Conduct thorough vehicle inspections to assess tyre condition and recommend appropriate solutions Provide excellent customer service and ensure customer satisfaction at all times Skills and Experience needed to be a Mobile Tyre Fitter: Full UK driving licence Experience in tyre fitting Strong customer service skills with a friendly and professional demeanour Ability to work independently and manage time effectively People are genuinely at the heart of everything this company does so if you are looking to join a successful, supportive and expanding company then please apply for the mobile tyre fitter role today! BBBH34663
Facilities Coordinator (12-Month FTC) Full-Time Birmingham & Surrounding Offices Reed Property are partnered again with our client, a well-established professional services organisation to recruit a new Facilities Coordinator in their team This is a hands-on, varied role supporting the day-to-day running of multiple office locations with a prime focus on archiving for the company. Working closely with the Facilities Manager and wider team, you will play a key role in ensuring offices operate efficiently, providing a high standard of service across facilities, administration, and office support functions. You also play a key part with collecting documents from surrounding offices to take to storage facility as well as collecting documents from this site. This opportunity would suit someone early in their facilities career or looking to build on existing experience within a corporate environment. Key Responsibilities Facilities Support - Assist with routine maintenance checks, contractor coordination, and general building operations. Office & Hospitality - Prepare meeting rooms, coordinate refreshments, and maintain a professional office environment. Document Archiving - Securely organise and manage sensitive legal documents, including wills, ensuring strict confidentiality and distributing across locations. Reception Cover - Provide professional front-of-house support when required, handling calls and welcoming visitors. Facilities Coordination - Support the Facilities Manager with projects, administrative tasks, and general office logistics. About You We are looking for a proactive and adaptable individual who can confidently manage a varied workload. Background in facilities, estates or administration role with a focus on delivering high standards Highly organised with the ability to prioritise and multitask effectively Comfortable supporting both hard and soft facilities functions Strong communication skills and a professional approach Experience handling confidential or sensitive documents is desirable Previous exposure to facilities or office administration within a corporate setting is advantageous Good awareness of health & safety practices Full UK driving licence essential (travel between Birmingham City Centre, Solihull, and Ward End) Must be over the age of 25 due to insurance requirements for the pool car Available to start immediately/short notice and commit to a 12-month fixed-term contract What's on Offer Salary of 26-28,000 Highly likelihood of becoming a permanent role 24 days annual leave + bank holidays Additional leave over the Christmas period Option to purchase extra annual leave Pension (matched contributions) Life assurance (4x salary) Health cash plan Cycle to work scheme Employee Assistance Programme including bereavement support Free flu vaccinations Staff discounts on legal services This is an excellent opportunity to join a professional and supportive environment while gaining broad exposure to facilities operations across multiple sites. Apply now or reach out for a confidential discussion.
Jun 26, 2026
Contractor
Facilities Coordinator (12-Month FTC) Full-Time Birmingham & Surrounding Offices Reed Property are partnered again with our client, a well-established professional services organisation to recruit a new Facilities Coordinator in their team This is a hands-on, varied role supporting the day-to-day running of multiple office locations with a prime focus on archiving for the company. Working closely with the Facilities Manager and wider team, you will play a key role in ensuring offices operate efficiently, providing a high standard of service across facilities, administration, and office support functions. You also play a key part with collecting documents from surrounding offices to take to storage facility as well as collecting documents from this site. This opportunity would suit someone early in their facilities career or looking to build on existing experience within a corporate environment. Key Responsibilities Facilities Support - Assist with routine maintenance checks, contractor coordination, and general building operations. Office & Hospitality - Prepare meeting rooms, coordinate refreshments, and maintain a professional office environment. Document Archiving - Securely organise and manage sensitive legal documents, including wills, ensuring strict confidentiality and distributing across locations. Reception Cover - Provide professional front-of-house support when required, handling calls and welcoming visitors. Facilities Coordination - Support the Facilities Manager with projects, administrative tasks, and general office logistics. About You We are looking for a proactive and adaptable individual who can confidently manage a varied workload. Background in facilities, estates or administration role with a focus on delivering high standards Highly organised with the ability to prioritise and multitask effectively Comfortable supporting both hard and soft facilities functions Strong communication skills and a professional approach Experience handling confidential or sensitive documents is desirable Previous exposure to facilities or office administration within a corporate setting is advantageous Good awareness of health & safety practices Full UK driving licence essential (travel between Birmingham City Centre, Solihull, and Ward End) Must be over the age of 25 due to insurance requirements for the pool car Available to start immediately/short notice and commit to a 12-month fixed-term contract What's on Offer Salary of 26-28,000 Highly likelihood of becoming a permanent role 24 days annual leave + bank holidays Additional leave over the Christmas period Option to purchase extra annual leave Pension (matched contributions) Life assurance (4x salary) Health cash plan Cycle to work scheme Employee Assistance Programme including bereavement support Free flu vaccinations Staff discounts on legal services This is an excellent opportunity to join a professional and supportive environment while gaining broad exposure to facilities operations across multiple sites. Apply now or reach out for a confidential discussion.
Job Title: Energy Expert (Part-Time) Location: Isle Of Wight Hub Salary: £27,976 (Pro-rata) per annum Hours: 20 hours per week Monday - Saturday Sponsorship- Unfortunately, we are not able to offer sponsorship for this role. Join Us as an Energy Expert in our Isle Of Wight Hub - Empowering People & Supporting Sustainability! Are you passionate about helping others and making a real difference in your community? We're looking for friendly, proactive individuals to join our Isle Of Wight Energy Hub team, where customer care, community support, and sustainability go hand in hand. What You'll Be Doing: As a key member of our high street Energy Hub team, you'll be at the forefront of driving sustainability in your local community. You'll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services. You'll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services Using our in-house CRM system, you'll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future. Beyond customer service, you'll be a sustainability ambassador in your community. You'll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility. By leading local green initiatives and working closely with your team, you'll inspire others to take part in building a cleaner, more connected future-making our Energy Hubs not just places of service, but centres of environmental and social impact. What We're Looking For: A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification. A passion for helping people and making a difference Great communication skills across all channels A proactive, can-do attitude Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace, we're a place to thrive. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Jun 26, 2026
Full time
Job Title: Energy Expert (Part-Time) Location: Isle Of Wight Hub Salary: £27,976 (Pro-rata) per annum Hours: 20 hours per week Monday - Saturday Sponsorship- Unfortunately, we are not able to offer sponsorship for this role. Join Us as an Energy Expert in our Isle Of Wight Hub - Empowering People & Supporting Sustainability! Are you passionate about helping others and making a real difference in your community? We're looking for friendly, proactive individuals to join our Isle Of Wight Energy Hub team, where customer care, community support, and sustainability go hand in hand. What You'll Be Doing: As a key member of our high street Energy Hub team, you'll be at the forefront of driving sustainability in your local community. You'll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services. You'll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services Using our in-house CRM system, you'll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future. Beyond customer service, you'll be a sustainability ambassador in your community. You'll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility. By leading local green initiatives and working closely with your team, you'll inspire others to take part in building a cleaner, more connected future-making our Energy Hubs not just places of service, but centres of environmental and social impact. What We're Looking For: A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification. A passion for helping people and making a difference Great communication skills across all channels A proactive, can-do attitude Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace, we're a place to thrive. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Job Title: Energy Expert Location: Luton Hub Salary: £27,976 per annum Hours: 40 hours per week Monday - Saturday Sponsorship- Unfortunately, we are not able to offer sponsorship for this role. Join Us as an Energy Expert in our Luton Hub - Empowering People & Supporting Sustainability! Are you passionate about helping others and making a real difference in your community? We're looking for friendly, proactive individuals to join our Luton Energy Hub team, where customer care, community support, and sustainability go hand in hand. What You'll Be Doing: As a key member of our high street Energy Hub team, you'll be at the forefront of driving sustainability in your local community. You'll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services. You'll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services Using our in-house CRM system, you'll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future. Beyond customer service, you'll be a sustainability ambassador in your community. You'll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility. By leading local green initiatives and working closely with your team, you'll inspire others to take part in building a cleaner, more connected future-making our Energy Hubs not just places of service, but centres of environmental and social impact. What We're Looking For: A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification. A passion for helping people and making a difference Great communication skills across all channels A proactive, can-do attitude Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace, we're a place to thrive. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Jun 26, 2026
Full time
Job Title: Energy Expert Location: Luton Hub Salary: £27,976 per annum Hours: 40 hours per week Monday - Saturday Sponsorship- Unfortunately, we are not able to offer sponsorship for this role. Join Us as an Energy Expert in our Luton Hub - Empowering People & Supporting Sustainability! Are you passionate about helping others and making a real difference in your community? We're looking for friendly, proactive individuals to join our Luton Energy Hub team, where customer care, community support, and sustainability go hand in hand. What You'll Be Doing: As a key member of our high street Energy Hub team, you'll be at the forefront of driving sustainability in your local community. You'll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services. You'll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services Using our in-house CRM system, you'll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future. Beyond customer service, you'll be a sustainability ambassador in your community. You'll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility. By leading local green initiatives and working closely with your team, you'll inspire others to take part in building a cleaner, more connected future-making our Energy Hubs not just places of service, but centres of environmental and social impact. What We're Looking For: A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification. A passion for helping people and making a difference Great communication skills across all channels A proactive, can-do attitude Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace, we're a place to thrive. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
About The Courtauld The Courtauld is a specialist university and home to the largest community of art historians and conservators in the UK. It offers a range of degree programmes in the History of Art, curating and the conservation of easel and wall paintings, and in 2026 was ranked the best institution in the world to study art history, according to QS World University Rankings. The Courtauld cares for one of the greatest art collections in the UK, displayed at the Courtauld Gallery in Somerset House, central London. The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Founded in 1932, the organisation has been at the forefront of the study of art ever since. About The Role Are you a motivated and experienced trusts and foundations fundraiser with a passion for arts and education? We're looking for a Senior Trusts & Foundations Manager to drive forward relationships with grant-givers. Join a dynamic fundraising function in the role of Senior Trusts & Foundations Manager. You'll be playing a vital role in driving income to support an ambitious new chapter in the Courtauld's history. Your focus will be raising gifts from trusts and foundations towards the Courtauld's endowment and critical needs, such as funded posts, scholarships, exhibitions and research initiatives. Role Details This is a permanent, full-time role working (35 hours per week) on a hybrid basis at our Vernon Square and Somerset House offices. Salary: Grade 6 (£45,088 - £51,413). What We're Looking For An organised and self-motivated fundraiser with exemplary writing skills to raise funds from trusts and foundations and ensure excellent stewardship and reporting. You'll develop and deliver high-quality funding applications, working collaboratively across the organisation to shape compelling projects, proposals and budgets that align with donor priorities and help drive future income growth. Building strong relationships with trusts, foundations and grant-makers, you'll provide excellent stewardship and donor care. Main Responsibilities: Actively manage a personal portfolio of trusts and foundations donors, prospects and advocates to achieve agreed income targets. Build excellent working relationships with colleagues across the Advancement Department, and with faculty, senior staff, Governing Board and Committee members, and other stakeholders to secure their assistance in identifying, cultivating and stewarding supporters. Oversee the accurate stewarding of gifts received from significant trusts and foundations in line with the terms and conditions of these gifts. Ensure that trustees and staff of significant trusts and foundations are well stewarded and that relationships with key individuals are effectively managed alongside formal reporting. Why Join Us? At the Courtauld, we offer a supportive and inspiring environment where professional growth is encouraged. Some of our benefits include: 30 days annual leave + 6 office closure days Bicycle Loan, Season Ticket Loan Free Gallery Access & Discounts Staff discounts at our onsite café and coffee shop Wellbeing Support & Employee Assistance Programme How to Apply If this is you and you believe you can carry out this role effectively, we'd love to meet you. Review the Job Description and Person Specification then complete the online application. If you would like to discuss the role before applying, please contact Hannah Hamblin, Head of Philanthropy & Partnerships, at Closing Date: 5th July 2026. Interview Dates: first round: week commencing 13th July. Second round: week commencing 20th July. As an equal opportunities employer, the Courtauld is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Courtauld.
Jun 26, 2026
Full time
About The Courtauld The Courtauld is a specialist university and home to the largest community of art historians and conservators in the UK. It offers a range of degree programmes in the History of Art, curating and the conservation of easel and wall paintings, and in 2026 was ranked the best institution in the world to study art history, according to QS World University Rankings. The Courtauld cares for one of the greatest art collections in the UK, displayed at the Courtauld Gallery in Somerset House, central London. The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Founded in 1932, the organisation has been at the forefront of the study of art ever since. About The Role Are you a motivated and experienced trusts and foundations fundraiser with a passion for arts and education? We're looking for a Senior Trusts & Foundations Manager to drive forward relationships with grant-givers. Join a dynamic fundraising function in the role of Senior Trusts & Foundations Manager. You'll be playing a vital role in driving income to support an ambitious new chapter in the Courtauld's history. Your focus will be raising gifts from trusts and foundations towards the Courtauld's endowment and critical needs, such as funded posts, scholarships, exhibitions and research initiatives. Role Details This is a permanent, full-time role working (35 hours per week) on a hybrid basis at our Vernon Square and Somerset House offices. Salary: Grade 6 (£45,088 - £51,413). What We're Looking For An organised and self-motivated fundraiser with exemplary writing skills to raise funds from trusts and foundations and ensure excellent stewardship and reporting. You'll develop and deliver high-quality funding applications, working collaboratively across the organisation to shape compelling projects, proposals and budgets that align with donor priorities and help drive future income growth. Building strong relationships with trusts, foundations and grant-makers, you'll provide excellent stewardship and donor care. Main Responsibilities: Actively manage a personal portfolio of trusts and foundations donors, prospects and advocates to achieve agreed income targets. Build excellent working relationships with colleagues across the Advancement Department, and with faculty, senior staff, Governing Board and Committee members, and other stakeholders to secure their assistance in identifying, cultivating and stewarding supporters. Oversee the accurate stewarding of gifts received from significant trusts and foundations in line with the terms and conditions of these gifts. Ensure that trustees and staff of significant trusts and foundations are well stewarded and that relationships with key individuals are effectively managed alongside formal reporting. Why Join Us? At the Courtauld, we offer a supportive and inspiring environment where professional growth is encouraged. Some of our benefits include: 30 days annual leave + 6 office closure days Bicycle Loan, Season Ticket Loan Free Gallery Access & Discounts Staff discounts at our onsite café and coffee shop Wellbeing Support & Employee Assistance Programme How to Apply If this is you and you believe you can carry out this role effectively, we'd love to meet you. Review the Job Description and Person Specification then complete the online application. If you would like to discuss the role before applying, please contact Hannah Hamblin, Head of Philanthropy & Partnerships, at Closing Date: 5th July 2026. Interview Dates: first round: week commencing 13th July. Second round: week commencing 20th July. As an equal opportunities employer, the Courtauld is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Courtauld.
Store ManagerRetail Manager - Large Format Retail Ipswich, Suffolk £35,000 - £38,000 DOE Full Time PermanentStore Manager Retail Manager General Manager Large Format Retail Operations Manager Charity Retail Garden Centre DIY RetailWe're recruiting for an experienced Retail Manager to lead a large-format donation and retail operation in Ipswich.This is an exciting opportunity for a commercially minded retail leader who enjoys managing large teams, driving operational excellence, and delivering outstanding customer experiences within a fast-paced environment.You'll take full responsibility for the day-to-day performance of the site, overseeing customer service, team leadership, stock flow, operational standards, community engagement, and financial performance.The RoleAs Retail Manager, you will lead from the front, creating a positive and high-performing culture while ensuring the operation runs efficiently and achieves key performance targets.You will manage a sizeable team of employees and volunteers, optimise donations and sales, maintain exceptional operational standards, and build strong relationships within the local community.Key ResponsibilitiesLead, motivate and develop a large team to achieve operational and commercial objectivesDrive performance across customer service, donations, sales and profitabilityManage day-to-day site operations, ensuring smooth and efficient processesRecruit, train and develop staff and volunteersMonitor KPIs and implement improvement plans where requiredBuild relationships with local businesses, community groups and stakeholdersEnsure high standards of stock management, presentation and compliancePromote customer engagement and maximise Gift Aid participationMaintain excellent health and safety standards across the operationTake ownership of budgets, costs and overall site performanceAbout YouPrevious experience managing a large retail operation or high-volume customer-facing environmentProven ability to lead and develop large teamsStrong commercial awareness with experience managing sales, costs and performance metricsExcellent communication and people management skillsA hands-on leadership style with the ability to inspire and motivate othersExperience within charity retail, large-format retail, DIY, discount retail, supermarkets, warehouse retail or garden centres would be advantageousComfortable working in a fast-paced environment with multiple prioritiesPassionate about delivering outstanding customer service and community engagementWhat's on OfferSalary of £35,000 - £38,000 depending on experienceOpportunity to manage a significant retail operationAutonomy to make a real impact on business performanceOngoing training and development opportunitiesSupportive and values-driven cultureThe chance to lead a team that makes a genuine difference within the local communityIf you're an experienced retail leader looking for your next challenge and have a background managing large teams within a large-format retail environment, we'd love to hear from you.Apply now for immediate consideration.Mandeville is acting as an Employment Agency in relation to this vacancy.
Jun 26, 2026
Full time
Store ManagerRetail Manager - Large Format Retail Ipswich, Suffolk £35,000 - £38,000 DOE Full Time PermanentStore Manager Retail Manager General Manager Large Format Retail Operations Manager Charity Retail Garden Centre DIY RetailWe're recruiting for an experienced Retail Manager to lead a large-format donation and retail operation in Ipswich.This is an exciting opportunity for a commercially minded retail leader who enjoys managing large teams, driving operational excellence, and delivering outstanding customer experiences within a fast-paced environment.You'll take full responsibility for the day-to-day performance of the site, overseeing customer service, team leadership, stock flow, operational standards, community engagement, and financial performance.The RoleAs Retail Manager, you will lead from the front, creating a positive and high-performing culture while ensuring the operation runs efficiently and achieves key performance targets.You will manage a sizeable team of employees and volunteers, optimise donations and sales, maintain exceptional operational standards, and build strong relationships within the local community.Key ResponsibilitiesLead, motivate and develop a large team to achieve operational and commercial objectivesDrive performance across customer service, donations, sales and profitabilityManage day-to-day site operations, ensuring smooth and efficient processesRecruit, train and develop staff and volunteersMonitor KPIs and implement improvement plans where requiredBuild relationships with local businesses, community groups and stakeholdersEnsure high standards of stock management, presentation and compliancePromote customer engagement and maximise Gift Aid participationMaintain excellent health and safety standards across the operationTake ownership of budgets, costs and overall site performanceAbout YouPrevious experience managing a large retail operation or high-volume customer-facing environmentProven ability to lead and develop large teamsStrong commercial awareness with experience managing sales, costs and performance metricsExcellent communication and people management skillsA hands-on leadership style with the ability to inspire and motivate othersExperience within charity retail, large-format retail, DIY, discount retail, supermarkets, warehouse retail or garden centres would be advantageousComfortable working in a fast-paced environment with multiple prioritiesPassionate about delivering outstanding customer service and community engagementWhat's on OfferSalary of £35,000 - £38,000 depending on experienceOpportunity to manage a significant retail operationAutonomy to make a real impact on business performanceOngoing training and development opportunitiesSupportive and values-driven cultureThe chance to lead a team that makes a genuine difference within the local communityIf you're an experienced retail leader looking for your next challenge and have a background managing large teams within a large-format retail environment, we'd love to hear from you.Apply now for immediate consideration.Mandeville is acting as an Employment Agency in relation to this vacancy.
General Manager required for Derry /NW area, offering an excellent salary and benefits package, to lead the full operations of a well-established property while driving performance and guest experience. This is a fantastic opportunity for an experienced hospitality professional to take ownership of a busy hotel, ensuring high standards across all departments and delivering strong commercial results. Key Responsibilities Oversee the day-to-day running of all hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance Deliver exceptional guest service and maintain consistently high standards Manage and resolve guest feedback in a professional and timely manner Lead, motivate, and develop a high-performing team Work closely with finance to manage budgets, control costs, and maximise revenue Drive occupancy and revenue alongside sales and marketing teams Ensure full compliance with Health & Safety and company procedures Maintain quality standards through regular inspections and audits Requirements Proven experience as a Hotel General Manager or in a senior leadership role Strong understanding of full hotel operations Excellent leadership and communication skills Commercially focused with a track record of delivering results Ability to make decisions under pressure Experience with hotel management and financial systems Benefits Salary 70,000 - 75,000 DOE Staff rates across group Hotels (rooms & F&B discounts) Use of hotel leisure facilities Ongoing training and development AXA insurance discounts Company pension Free meals on shift Apply by sending your CV 3D Personnel is operating as an Employment Agency. Equality is at the forefront of our operation, and we provide equality of opportunity to everyone.
Jun 25, 2026
Full time
General Manager required for Derry /NW area, offering an excellent salary and benefits package, to lead the full operations of a well-established property while driving performance and guest experience. This is a fantastic opportunity for an experienced hospitality professional to take ownership of a busy hotel, ensuring high standards across all departments and delivering strong commercial results. Key Responsibilities Oversee the day-to-day running of all hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance Deliver exceptional guest service and maintain consistently high standards Manage and resolve guest feedback in a professional and timely manner Lead, motivate, and develop a high-performing team Work closely with finance to manage budgets, control costs, and maximise revenue Drive occupancy and revenue alongside sales and marketing teams Ensure full compliance with Health & Safety and company procedures Maintain quality standards through regular inspections and audits Requirements Proven experience as a Hotel General Manager or in a senior leadership role Strong understanding of full hotel operations Excellent leadership and communication skills Commercially focused with a track record of delivering results Ability to make decisions under pressure Experience with hotel management and financial systems Benefits Salary 70,000 - 75,000 DOE Staff rates across group Hotels (rooms & F&B discounts) Use of hotel leisure facilities Ongoing training and development AXA insurance discounts Company pension Free meals on shift Apply by sending your CV 3D Personnel is operating as an Employment Agency. Equality is at the forefront of our operation, and we provide equality of opportunity to everyone.
Sales Executive / Colchester / Salary up to £40,000 + OTE £50,000 We re looking for ambitious and motivated Sales Executives to join a successful, family-owned supplier of educational supplies to over 3,000 schools across the South of England, based at the companies Head Office in Colchester. This is an excellent opportunity to take ownership of your own sales territory, where you ll be rewarded for driving growth and building lasting customer relationships. The role would suit individuals with atleast 2 years sales experience who are used to consultative selling in a multi category environment and are also hungry for sales career development and progression. As part of a well-established, family-run business with over 50 years at the forefront of the educational supplies sector, you ll play a key role in winning new business while developing and nurturing existing accounts to increase share of wallet. Key Responsibilities of the Sales Executive: Own and grow a dedicated sales territory, delivering on revenue targets Proactively engage with schools and educational institutions to generate new business (primarily by telephone) Develop strong relationships with customers to encourage long-term partnerships and increase share of wallet Sell across a wide portfolio of over 15,000 products, including our exclusive, high-quality brands Take full responsibility for growing revenue within your assigned territory Deliver excellent customer service and ensure a smooth onboarding process for new clients Skills and Experience: At least 2 years experience in a targeted sales environment Confidence in prospecting, engaging decision-makers, and closing sales A natural communicator who can balance relationship-building with the drive to win new business Self-motivated, organised, and able to manage multiple accounts Positive, ambitious, and hungry for success What s in it for you Salary up to £40,000 (DOE) + commission (OTE up to £50,000) Monthly, quarterly and annual bonus structure Statutory pension and 25 days holiday + bank holidays Comprehensive induction and training programme, supported by both our in-house sales coach and external sales trainer, plus LinkedIn learning access Career progression through a tiered sales structure to more senior roles The chance to make an impact in a supportive, family-run business that values its people Free onsite parking and staff BBQ s This is more than just a sales role it s an opportunity to take ownership of your career in a growing business where success is recognised and rewarded. What s Next? Click Apply Now to send your CV and take the first step toward joining our team.
Jun 25, 2026
Full time
Sales Executive / Colchester / Salary up to £40,000 + OTE £50,000 We re looking for ambitious and motivated Sales Executives to join a successful, family-owned supplier of educational supplies to over 3,000 schools across the South of England, based at the companies Head Office in Colchester. This is an excellent opportunity to take ownership of your own sales territory, where you ll be rewarded for driving growth and building lasting customer relationships. The role would suit individuals with atleast 2 years sales experience who are used to consultative selling in a multi category environment and are also hungry for sales career development and progression. As part of a well-established, family-run business with over 50 years at the forefront of the educational supplies sector, you ll play a key role in winning new business while developing and nurturing existing accounts to increase share of wallet. Key Responsibilities of the Sales Executive: Own and grow a dedicated sales territory, delivering on revenue targets Proactively engage with schools and educational institutions to generate new business (primarily by telephone) Develop strong relationships with customers to encourage long-term partnerships and increase share of wallet Sell across a wide portfolio of over 15,000 products, including our exclusive, high-quality brands Take full responsibility for growing revenue within your assigned territory Deliver excellent customer service and ensure a smooth onboarding process for new clients Skills and Experience: At least 2 years experience in a targeted sales environment Confidence in prospecting, engaging decision-makers, and closing sales A natural communicator who can balance relationship-building with the drive to win new business Self-motivated, organised, and able to manage multiple accounts Positive, ambitious, and hungry for success What s in it for you Salary up to £40,000 (DOE) + commission (OTE up to £50,000) Monthly, quarterly and annual bonus structure Statutory pension and 25 days holiday + bank holidays Comprehensive induction and training programme, supported by both our in-house sales coach and external sales trainer, plus LinkedIn learning access Career progression through a tiered sales structure to more senior roles The chance to make an impact in a supportive, family-run business that values its people Free onsite parking and staff BBQ s This is more than just a sales role it s an opportunity to take ownership of your career in a growing business where success is recognised and rewarded. What s Next? Click Apply Now to send your CV and take the first step toward joining our team.
Assistant Visitor Services Manager, Omagh, Permanent, £33,542 Your new company This organisation is a leading cultural institution dedicated to preserving, protecting and sharing heritage and stories with a wide and diverse audience. With multiple visitor sites and a significant collection, it plays a key role in education, tourism and community engagement. Focused on continuous improvement and innovation, the organisation is committed to delivering meaningful visitor experiences while fostering an inclusive, collaborative and values-driven culture. Employees are encouraged to contribute ideas, embrace change and deliver excellence in everything they do. Your new role As Assistant Visitor Services Manager, you will play a key leadership role in delivering an outstanding end-to-end visitor experience within a high-footfall public attraction.You will provide visible front-of-house leadership, managing and supporting a team responsible for admissions, retail operations and visitor engagement. Working closely with senior colleagues, you will ensure service standards are consistently high, operations run smoothly and visitors receive an engaging and memorable experience. Key responsibilities include: Leading, motivating and developing a front-of-house and business support teamManaging staff rotas, performance, absence and resource planningSupporting day-to-day operations, including acting as Duty ManagerDriving retail performance, ensuring strong merchandising and achieving sales targetsOverseeing ticketing, booking systems and visitor data reportingSupporting the delivery of events, group bookings and on-site activitiesMonitoring visitor feedback and implementing continuous service improvementsEnsuring a welcoming, safe and high-quality environment for all visitorsThis is a varied, hands-on role requiring a strong operational mindset and a passion for customer service excellence. What you'll need to succeed Essential Shortlisting Criteria A third level qualification AND 1 years' experience of managing staff and delivering high quality visitor services in a visitor attraction, public venue or similar environment. OR 3 years' experience of managing staff and delivering high quality visitor services in a visitor attraction, public venue or similar environment. Experience of assisting in the management and delivery of events and activities. Experience of leading, motivating and developing a team including training, performance management, absence management and roster management. Experience of effectively utilising a range of Front of House Systems including Retail and Admissions to extract and analyse data and produce reports. Experience of the use of IT tools including Word, Excel Teams and E-Mail. Experience of acting as a Duty Manager. Desirable Shortlisting Criteria Please note that in the event of a large number of applications, that the desirable criteria will be used as part of the shortlisting process.Demonstrable experience of day to day operational management in an environment with high footfall and large teams.Demonstrable experience of supporting the delivery of change projects or initiatives. What you'll get in return This is a full time post and the successful candidate will work 37 hours per week on a rota which includes evenings, weekends and bank / public holidays. There will also be a requirement for occasional evening working and potentially, for occasional on-call cover.The post is graded on the EOI salary scale currently £33,542 - £34,231 per annum.The annual leave entitlement will be 25 days, rising to 30 days after 5 years' service plus 12 bank / public holidays. Option for the Northern Ireland Civil Service Pension Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 25, 2026
Full time
Assistant Visitor Services Manager, Omagh, Permanent, £33,542 Your new company This organisation is a leading cultural institution dedicated to preserving, protecting and sharing heritage and stories with a wide and diverse audience. With multiple visitor sites and a significant collection, it plays a key role in education, tourism and community engagement. Focused on continuous improvement and innovation, the organisation is committed to delivering meaningful visitor experiences while fostering an inclusive, collaborative and values-driven culture. Employees are encouraged to contribute ideas, embrace change and deliver excellence in everything they do. Your new role As Assistant Visitor Services Manager, you will play a key leadership role in delivering an outstanding end-to-end visitor experience within a high-footfall public attraction.You will provide visible front-of-house leadership, managing and supporting a team responsible for admissions, retail operations and visitor engagement. Working closely with senior colleagues, you will ensure service standards are consistently high, operations run smoothly and visitors receive an engaging and memorable experience. Key responsibilities include: Leading, motivating and developing a front-of-house and business support teamManaging staff rotas, performance, absence and resource planningSupporting day-to-day operations, including acting as Duty ManagerDriving retail performance, ensuring strong merchandising and achieving sales targetsOverseeing ticketing, booking systems and visitor data reportingSupporting the delivery of events, group bookings and on-site activitiesMonitoring visitor feedback and implementing continuous service improvementsEnsuring a welcoming, safe and high-quality environment for all visitorsThis is a varied, hands-on role requiring a strong operational mindset and a passion for customer service excellence. What you'll need to succeed Essential Shortlisting Criteria A third level qualification AND 1 years' experience of managing staff and delivering high quality visitor services in a visitor attraction, public venue or similar environment. OR 3 years' experience of managing staff and delivering high quality visitor services in a visitor attraction, public venue or similar environment. Experience of assisting in the management and delivery of events and activities. Experience of leading, motivating and developing a team including training, performance management, absence management and roster management. Experience of effectively utilising a range of Front of House Systems including Retail and Admissions to extract and analyse data and produce reports. Experience of the use of IT tools including Word, Excel Teams and E-Mail. Experience of acting as a Duty Manager. Desirable Shortlisting Criteria Please note that in the event of a large number of applications, that the desirable criteria will be used as part of the shortlisting process.Demonstrable experience of day to day operational management in an environment with high footfall and large teams.Demonstrable experience of supporting the delivery of change projects or initiatives. What you'll get in return This is a full time post and the successful candidate will work 37 hours per week on a rota which includes evenings, weekends and bank / public holidays. There will also be a requirement for occasional evening working and potentially, for occasional on-call cover.The post is graded on the EOI salary scale currently £33,542 - £34,231 per annum.The annual leave entitlement will be 25 days, rising to 30 days after 5 years' service plus 12 bank / public holidays. Option for the Northern Ireland Civil Service Pension Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Do you thrive on delivering exceptional guest experiences? We're looking for a confident and customer-focused Assistant Receptionist Manager to support our clients Reception Manager and help lead a busy front-of-house team. If you're passionate about hospitality, enjoy taking ownership, and can create memorable guest experiences whilst maintaining high operational standards, we'd love to hear from you. Key Benefits for an Assistant Receptionist Manager: 28 days annual leave (including bank holidays) Life insurance Discounted bedroom rates for staff and family and friends discount Free lunch/dinner provided Gym access at a discounted rate Free parking Key responsibilities for an Assistant Receptionist Manager: Deliver exceptional customer service, ensuring every guest receives a warm, professional, and memorable experience from arrival to departure. Support the day-to-day leadership of the Reception team, fostering a positive and collaborative working environment. Assist in driving revenue through upselling opportunities and promoting a sales-focused culture within the Front Office team. Ensure all guest information, charges, cash handling, and financial procedures are managed accurately and in line with company policies. Support the training, coaching, and development of Reception team members, ensuring adherence to departmental standards and procedures. Maintain compliance with all health & safety, fire, hygiene, licensing, and employment regulations while ensuring departmental SOPs are consistently followed. Key Skills for an Assistant Receptionist Manager: Previous Hotel Receptionist is essential Able to spin multiple plate and deliver on outstanding customer service Strong relationship building and customer engagement skills If you're someone who enjoys building relationships, creating exceptional customer experiences, we'd love to hear from you - apply now!
Jun 25, 2026
Full time
Do you thrive on delivering exceptional guest experiences? We're looking for a confident and customer-focused Assistant Receptionist Manager to support our clients Reception Manager and help lead a busy front-of-house team. If you're passionate about hospitality, enjoy taking ownership, and can create memorable guest experiences whilst maintaining high operational standards, we'd love to hear from you. Key Benefits for an Assistant Receptionist Manager: 28 days annual leave (including bank holidays) Life insurance Discounted bedroom rates for staff and family and friends discount Free lunch/dinner provided Gym access at a discounted rate Free parking Key responsibilities for an Assistant Receptionist Manager: Deliver exceptional customer service, ensuring every guest receives a warm, professional, and memorable experience from arrival to departure. Support the day-to-day leadership of the Reception team, fostering a positive and collaborative working environment. Assist in driving revenue through upselling opportunities and promoting a sales-focused culture within the Front Office team. Ensure all guest information, charges, cash handling, and financial procedures are managed accurately and in line with company policies. Support the training, coaching, and development of Reception team members, ensuring adherence to departmental standards and procedures. Maintain compliance with all health & safety, fire, hygiene, licensing, and employment regulations while ensuring departmental SOPs are consistently followed. Key Skills for an Assistant Receptionist Manager: Previous Hotel Receptionist is essential Able to spin multiple plate and deliver on outstanding customer service Strong relationship building and customer engagement skills If you're someone who enjoys building relationships, creating exceptional customer experiences, we'd love to hear from you - apply now!
Restaurant Manager £40,000 per annum + Fantastic Tips Ingatestone, CM4 Essex Car driver essential An exciting opportunity has arisen for an experienced Restaurant Manager to join an acclaimed 2 AA Rosette fine dining restaurant , located in a beautiful countryside setting between Billericay and Chelmsford . Renowned for exceptional food and impeccable service, we are looking for a passionate hospitality professional with previous experience within a high-end restaurant, luxury hotel or fine dining venue to lead our front-of-house team and deliver outstanding guest experiences. Restaurant Manager Responsibilities Manage the day-to-day operation of the restaurant and front-of-house team. Deliver exceptional customer service and ensure consistently high standards. Lead, motivate and develop a professional and dedicated team. Recruit, train and mentor staff members. Manage rotas and staffing levels. Work closely with the Head Chef and senior management team. Monitor stock levels and assist with cost control. Handle guest feedback and ensure complete customer satisfaction. Ensure compliance with health and safety and licensing regulations. Requirements Previous experience as a Restaurant Manager , Assistant Restaurant Manager or Food & Beverage Manager within a fine dining restaurant, luxury hotel or high-end hospitality venue . Proven ability to lead and inspire a team. Excellent communication and organisational skills. Strong knowledge of food, wine and premium service standards. A hands-on approach and genuine passion for hospitality. Commercial awareness and attention to detail. Ability to work evenings and weekends. Full UK driving licence and own transport are essential due to the location. Salary & Benefits £40,000 basic salary Fantastic tips on top of salary Staff meals provided whilst on duty Company pension scheme Ongoing training and development Career progression opportunities Supportive and professional working environment Opportunity to work within an established 2 AA Rosette restaurant Experience: Restaurant management: 2 years (required) Fine dining or luxury hospitality: 2 years (required) Licence/Certification: Full UK Driving Licence (required)
Jun 24, 2026
Full time
Restaurant Manager £40,000 per annum + Fantastic Tips Ingatestone, CM4 Essex Car driver essential An exciting opportunity has arisen for an experienced Restaurant Manager to join an acclaimed 2 AA Rosette fine dining restaurant , located in a beautiful countryside setting between Billericay and Chelmsford . Renowned for exceptional food and impeccable service, we are looking for a passionate hospitality professional with previous experience within a high-end restaurant, luxury hotel or fine dining venue to lead our front-of-house team and deliver outstanding guest experiences. Restaurant Manager Responsibilities Manage the day-to-day operation of the restaurant and front-of-house team. Deliver exceptional customer service and ensure consistently high standards. Lead, motivate and develop a professional and dedicated team. Recruit, train and mentor staff members. Manage rotas and staffing levels. Work closely with the Head Chef and senior management team. Monitor stock levels and assist with cost control. Handle guest feedback and ensure complete customer satisfaction. Ensure compliance with health and safety and licensing regulations. Requirements Previous experience as a Restaurant Manager , Assistant Restaurant Manager or Food & Beverage Manager within a fine dining restaurant, luxury hotel or high-end hospitality venue . Proven ability to lead and inspire a team. Excellent communication and organisational skills. Strong knowledge of food, wine and premium service standards. A hands-on approach and genuine passion for hospitality. Commercial awareness and attention to detail. Ability to work evenings and weekends. Full UK driving licence and own transport are essential due to the location. Salary & Benefits £40,000 basic salary Fantastic tips on top of salary Staff meals provided whilst on duty Company pension scheme Ongoing training and development Career progression opportunities Supportive and professional working environment Opportunity to work within an established 2 AA Rosette restaurant Experience: Restaurant management: 2 years (required) Fine dining or luxury hospitality: 2 years (required) Licence/Certification: Full UK Driving Licence (required)
Job Title: Guest Relations Manager Location: Headcorn, Kent - Own transport required Salary: £33,000 - £36,000 per annum Job Type: Permanent, Full Time About us: The Big Cat Sanctuary is one of the UK's most remarkable conservation destinations. Our mission is to protect wild cats and their habitats through Conservation, Rescue, Welfare, Breeding, and Education. Our guests don't just visit, they come for experiences that are genuinely unlike anything else, and the standard of hospitality they receive needs to reflect that. This is an intimate, premium setting where quality takes precedence over volume, and every guest experience is carefully delivered, remembered, and shared. About the role: Overseeing the on-site guest journey at the Big Cat Sanctuary from arrival through to departure, ensuring every guest receives an exceptional, personalised 5-star experience from the moment they arrive. The Guest Relations Manager leads the Guest Relations team, works hand-in-hand with the Keeper team to deliver our wildlife experiences, and coordinates closely with the Restaurant, Kitchen, Housekeeping and Reservations to ensure every product we offer is executed seamlessly and to the very highest standard. An integral part of the role is developing and motivating the Guest Relations Supervisor and Guest Relations Hosts, embedding consistent standards and a genuine passion for what makes the Big Cat Sanctuary special. Key areas of responsibilities Service Delivery Own the on-site guest journey across all Big Cat Sanctuary products, covering big cat encounters, guided tours, photo days, afternoon teas, lodge stays and special events, ensuring every touchpoint reflects our standards Liaise closely with the Keeper team to coordinate encounter/tour timings, group flow and daily scheduling, ensuring wildlife experiences run smoothly/safely Ensure photo days are coordinated and delivered to a high standard, with guests well briefed, supported and looked after throughout Oversee day guest experiences from check-in to departure, proactively managing group sizes, timings and on-site flow Work with Housekeeping Supervisor to ensure lodges are presented and ready to 5-star standard ahead of every arrival with welcome touches in place Coordinate with Kitchen/Restaurant teams around afternoon tea service, lodge dining and any food-related elements of the guest experience Handle guest feedback, concerns and complaints promptly and professionally, resolving issues with care/efficiency Team Support & Leadership Lead/manage Guest Relations team, including the Supervisor, Day Experience and Experience Hosts Support the planning and on-the-day delivery of events, ensuring Guest Relations team are briefed, prepared and represent Big Cat Sanctuary Oversee rota management and scheduling for the Guest Relations team to ensure appropriate cover at all times, including evenings, weekends & bank holidays Foster strong, collaborative working relationships across all departments, including Kitchen, Restaurant, Reservations, Housekeeping, Keepers and the wider team Coordinate/lead regular team meetings, ensuring agreed actions completed within set timeframes Guest Experience Monitor/act on online reviews and guest satisfaction data; implement improvements where required Identify/capitalise on upselling opportunities, including bolt-on experiences, add-ons and upgrades across all products Managing mystery shopper programmes, responding to online reviews and acting on feedback and comments to constantly strive/improve service standards Operational Tasks Manage recruitment, induction, training and ongoing development of the Guest Relations team Complete 1:1s, reviews and direct reports appraisals, maintaining accurate/useful staff records Work Health & Safety Procedures and Protocols, ensuring all Guest Relations staff do the same Assist other Big Cat Sanctuary departments, as and when required About you: Previous experience in a similar role with hands on leadership/managerial responsibilities Demonstrate a genuine commitment to delivering outstanding, personalised service, with a natural instinct for anticipating guest needs and exceeding expectations Demonstrates the confidence and presence to lead and inspire the team, maintaining high standards with a calm and fair approach Professional presence and confidence Team-oriented with the ability to collaborate across departments Maintain strong attention to detail and a proactive mindset, ensuring all preparations and service standards are consistently met and exceeded Genuine flexibility, weekends and Bank Holidays are a core and regular part of this role Full, clean driving licence and access to own transport Eligibility to live and work in the UK (proof required as part of the recruitment process) What we offer: - £33,000 - £36,000 per annum, dependent on experience - 40 hours per week, 10 shifts over 14 days, straight 8-hour shifts between 07:00 and 22:00 - 28 days paid annual leave, plus Christmas Day off as standard - Free access to Big Cat Sanctuary and a network of UK and European zoos and wildlife collections - Staff discounts and a genuinely special working environment, supporting a charity with a real conservation mission Please click on the APPLY button to send your CV and Cover Letter for this role. The Big Cat Sanctuary is an equal opportunities employer and welcomes applications from all backgrounds. Candidates with experience of; Guest Services Supervisor, Customer Service Manager, Hospitality Manager, Client Services Executive, Front of House Manager, Visitor Services Manager also be considered for this role.
Jun 24, 2026
Full time
Job Title: Guest Relations Manager Location: Headcorn, Kent - Own transport required Salary: £33,000 - £36,000 per annum Job Type: Permanent, Full Time About us: The Big Cat Sanctuary is one of the UK's most remarkable conservation destinations. Our mission is to protect wild cats and their habitats through Conservation, Rescue, Welfare, Breeding, and Education. Our guests don't just visit, they come for experiences that are genuinely unlike anything else, and the standard of hospitality they receive needs to reflect that. This is an intimate, premium setting where quality takes precedence over volume, and every guest experience is carefully delivered, remembered, and shared. About the role: Overseeing the on-site guest journey at the Big Cat Sanctuary from arrival through to departure, ensuring every guest receives an exceptional, personalised 5-star experience from the moment they arrive. The Guest Relations Manager leads the Guest Relations team, works hand-in-hand with the Keeper team to deliver our wildlife experiences, and coordinates closely with the Restaurant, Kitchen, Housekeeping and Reservations to ensure every product we offer is executed seamlessly and to the very highest standard. An integral part of the role is developing and motivating the Guest Relations Supervisor and Guest Relations Hosts, embedding consistent standards and a genuine passion for what makes the Big Cat Sanctuary special. Key areas of responsibilities Service Delivery Own the on-site guest journey across all Big Cat Sanctuary products, covering big cat encounters, guided tours, photo days, afternoon teas, lodge stays and special events, ensuring every touchpoint reflects our standards Liaise closely with the Keeper team to coordinate encounter/tour timings, group flow and daily scheduling, ensuring wildlife experiences run smoothly/safely Ensure photo days are coordinated and delivered to a high standard, with guests well briefed, supported and looked after throughout Oversee day guest experiences from check-in to departure, proactively managing group sizes, timings and on-site flow Work with Housekeeping Supervisor to ensure lodges are presented and ready to 5-star standard ahead of every arrival with welcome touches in place Coordinate with Kitchen/Restaurant teams around afternoon tea service, lodge dining and any food-related elements of the guest experience Handle guest feedback, concerns and complaints promptly and professionally, resolving issues with care/efficiency Team Support & Leadership Lead/manage Guest Relations team, including the Supervisor, Day Experience and Experience Hosts Support the planning and on-the-day delivery of events, ensuring Guest Relations team are briefed, prepared and represent Big Cat Sanctuary Oversee rota management and scheduling for the Guest Relations team to ensure appropriate cover at all times, including evenings, weekends & bank holidays Foster strong, collaborative working relationships across all departments, including Kitchen, Restaurant, Reservations, Housekeeping, Keepers and the wider team Coordinate/lead regular team meetings, ensuring agreed actions completed within set timeframes Guest Experience Monitor/act on online reviews and guest satisfaction data; implement improvements where required Identify/capitalise on upselling opportunities, including bolt-on experiences, add-ons and upgrades across all products Managing mystery shopper programmes, responding to online reviews and acting on feedback and comments to constantly strive/improve service standards Operational Tasks Manage recruitment, induction, training and ongoing development of the Guest Relations team Complete 1:1s, reviews and direct reports appraisals, maintaining accurate/useful staff records Work Health & Safety Procedures and Protocols, ensuring all Guest Relations staff do the same Assist other Big Cat Sanctuary departments, as and when required About you: Previous experience in a similar role with hands on leadership/managerial responsibilities Demonstrate a genuine commitment to delivering outstanding, personalised service, with a natural instinct for anticipating guest needs and exceeding expectations Demonstrates the confidence and presence to lead and inspire the team, maintaining high standards with a calm and fair approach Professional presence and confidence Team-oriented with the ability to collaborate across departments Maintain strong attention to detail and a proactive mindset, ensuring all preparations and service standards are consistently met and exceeded Genuine flexibility, weekends and Bank Holidays are a core and regular part of this role Full, clean driving licence and access to own transport Eligibility to live and work in the UK (proof required as part of the recruitment process) What we offer: - £33,000 - £36,000 per annum, dependent on experience - 40 hours per week, 10 shifts over 14 days, straight 8-hour shifts between 07:00 and 22:00 - 28 days paid annual leave, plus Christmas Day off as standard - Free access to Big Cat Sanctuary and a network of UK and European zoos and wildlife collections - Staff discounts and a genuinely special working environment, supporting a charity with a real conservation mission Please click on the APPLY button to send your CV and Cover Letter for this role. The Big Cat Sanctuary is an equal opportunities employer and welcomes applications from all backgrounds. Candidates with experience of; Guest Services Supervisor, Customer Service Manager, Hospitality Manager, Client Services Executive, Front of House Manager, Visitor Services Manager also be considered for this role.
ROLE: Trade Counter Assistant / Driver HOURS: 22 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year Pro-Rata BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year Pro-Rata BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Jun 24, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 22 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year Pro-Rata BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year Pro-Rata BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Jun 24, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Jun 24, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Spa Manager - Luxury Boutique Spa Outskirts of Ipswich £38,000 - £40,000 + Tips Live-in Available We are recruiting for an experienced Spa Manager to lead a high-end, award-winning boutique spa located on the outskirts of Ipswich. This is a hands-on leadership role, ideal for someone with a background in spa management, wellness, beauty therapy, and luxury hospitality , who is passionate about delivering exceptional guest experiences and driving revenue. The Role Lead day-to-day spa operations and ensure outstanding guest experience Manage, motivate, and develop a team of spa therapists and front of house staff Oversee recruitment, rotas, training, and performance management Drive revenue, retail sales, memberships, and promotions Manage stock control, budgets, and payroll Maintain health & safety, hygiene, and compliance standards Provide hands-on spa treatments when required About You 5+ years' experience in spa management / wellness management / hospitality management Strong leadership with experience managing spa teams Qualified and experienced in holistic therapies (massage, facials, body treatments) and beauty treatments (manicure, pedicure, waxing) Commercially aware with experience in KPIs, revenue growth, and retail sales Excellent customer service and communication skills Full UK driving licence required (unless living on-site) Benefits Share of tips 50% discount on spa treatments and products 50% discount on dining Discounted hotel stays Complimentary golf access 28 days holiday + pension Ongoing training and career development Live-in accommodation available
Jun 23, 2026
Full time
Spa Manager - Luxury Boutique Spa Outskirts of Ipswich £38,000 - £40,000 + Tips Live-in Available We are recruiting for an experienced Spa Manager to lead a high-end, award-winning boutique spa located on the outskirts of Ipswich. This is a hands-on leadership role, ideal for someone with a background in spa management, wellness, beauty therapy, and luxury hospitality , who is passionate about delivering exceptional guest experiences and driving revenue. The Role Lead day-to-day spa operations and ensure outstanding guest experience Manage, motivate, and develop a team of spa therapists and front of house staff Oversee recruitment, rotas, training, and performance management Drive revenue, retail sales, memberships, and promotions Manage stock control, budgets, and payroll Maintain health & safety, hygiene, and compliance standards Provide hands-on spa treatments when required About You 5+ years' experience in spa management / wellness management / hospitality management Strong leadership with experience managing spa teams Qualified and experienced in holistic therapies (massage, facials, body treatments) and beauty treatments (manicure, pedicure, waxing) Commercially aware with experience in KPIs, revenue growth, and retail sales Excellent customer service and communication skills Full UK driving licence required (unless living on-site) Benefits Share of tips 50% discount on spa treatments and products 50% discount on dining Discounted hotel stays Complimentary golf access 28 days holiday + pension Ongoing training and career development Live-in accommodation available
