147 jobs found

Housing & Tenancy Support Coordinator Location: Poole Salary : £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Are you passionate about supporting people to live independently and thrive in their homes? We re looking for a dedicated and proactive Housing & Tenancy Support Coordinator (known internally as Intensive Housing Management Coordinator) to join our Supported Living team. In this rewarding role, you ll play a vital part in creating safe, well-managed environments where customers particularly young people and individuals with disabilities can build independence and feel truly at home. You ll deliver high-quality housing management and frontline support services across our supported living schemes. You ll be at the heart of our services ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential. What You ll Be Doing Deliver day-to-day housing and building management across supported living schemes Carry out vital health & safety and compliance checks, including fire safety Support customers to maintain tenancies, build independence, and achieve positive outcomes Manage rent accounts, including income collection, direct debits, and supporting benefit claims Respond to customer queries, feedback, and complaints with a focus on excellent service Complete assessments, sign-ups, and tenancy processes for new and existing customers Work collaboratively with customers and partner agencies to develop housing plans and risk assessments Build strong partnerships with external stakeholders, including health, social care, and community organisations Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies Play a key role in maintaining occupancy levels and promoting available homes Participate in an out-of-hours on-call rota What We re Looking For We re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services. Your experience and knowledge: Experience working in housing, ideally with vulnerable adults or supported living services Understanding of housing processes, benefits, and tenancy management Strong IT, numeracy, and administrative skills Your skills and attributes: A motivated self-starter who can manage their own workload effectively Excellent communication and interpersonal skills, able to adapt to different audiences Strong problem-solving skills with a practical, solution-focused mindset Passion for customer-focused services and co-production Ability to build effective relationships with colleagues, customers, and external partners Willingness to participate in an on-call rota Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Right Now Group are seeking an experienced Air Import Team Leader to lead and support a small, fast-paced airfreight operations team. This is a hands-on role requiring strong operational knowledge, leadership capability, and a commitment to delivering exceptional service to customers, clients, and agents. You will be responsible for overseeing daily import operations, ensuring compliance with HMRC / Border Force regulations, resolving issues efficiently, and fostering a high-performance, collaborative team environment. Key Responsibilities Air Import Team Leader: Lead, motivate, and support a small airfreight operations team to consistently deliver high-quality work Coach, mentor, and train team members, including updates on regulatory and internal procedures Allocate and oversee daily workloads; ensure operational cover during holidays and sickness Conduct daily and weekly team meetings; escalate issues to management where required Promote a proactive, collaborative, and solutions-focused team culture Manage airfreight import shipments from origin through to final delivery Ensure full compliance with ETSF procedures and HMRC / Border Force regulations Monitor arrivals, trigger points, discrepancies, amendments, and claims Carry out regular warehouse walk-throughs and bond checks; document and resolve any discrepancies Maintain and update customer and supplier records within internal systems Lead and participate in cross-departmental meetings with Transport, Warehouse, and Customer Service teams Deliver high-level customer service through clear, professional communication Handle and resolve queries from customers, suppliers, and overseas agents Ensure efficient and effective communication within the team and with external stakeholders Develop and implement Standard Operating Procedures (SOPs tailored to specific customer requirements) Conduct monthly audits of ETSF paperwork and customs entries Keep the team informed of all HMRC / Border Force regulatory changes Maintain dashboards and internal records with accurate, up-to-date shipment and compliance data Ensure all procedural updates are documented and communicated effectively Shift: 4 on 4 off Hours: 07:00 to 19:00 Salary: £40,000 to £43,000 Skills & Attributes - Air Import Team Leader Excellent written and verbal communication skills Strong organisational and administrative abilities High attention to detail and accuracy Ability to perform under pressure in a high-volume environment Positive, proactive attitude with strong problem-solving skills Confident decision-making based on sound judgment 3-5 years' experience in airfreight import operations Strong understanding of customs processes and entries Knowledge of ETSF and HMRC / Border Force regulations Team leadership or supervisory experience Proficiency in MS Office and internal logistics systems

Finance Officer - Grants / Projects, Durham Your new company Hays are delighted to be working with a faith-based charitable organisation in the North East is seeking a highly capable Project Finance Officer to take a leading role in managing, monitoring and reporting on a portfolio of grant-funded projects. This is an excellent opportunity for a finance professional who enjoys variety, autonomy, stakeholder engagement and meaningful work that directly supports community-focused initiatives. Your new role Role SummaryThe Project Finance Officer will oversee the financial management of externally funded projects, ensuring accurate reporting, budgeting, forecasting and compliance with funding requirements. You will work closely with project leads, senior managers, community partners and internal finance colleagues to ensure financial information is timely, reliable and aligned with organisational policies.This role is ideal for someone who enjoys both detailed financial work and building supportive relationships with non-financial stakeholders.Key Responsibilities Lead project financial reporting to internal boards, committees and stakeholder groups, shaping the style and content of reports. Support funding applications by preparing financial information and submitting grant claims through relevant grant management systems. Manage grant claims from local project partners, ensuring accuracy, eligibility and compliance with internal financial regulations. Advise and support community partners in preparing eligible claims, including occasional site visits. Maintain accurate project accounting using restricted fund and project accounting principles. Monitor and report against project budgets, investigating variances and liaising with budget holders. Set up new projects and manage approved budget changes within the accounting system. Coordinate project budget submissions and ensure alignment with funding agreements. Produce forecasts and financial commentary for senior leadership and governance boards. Contribute to process improvements within the finance and transformation teams. Provide wider finance team support including year-end preparation, budget setting and cover during staff absence. What you'll need to succeed AAT Qualified or nearing qualification, or studying towards CIMA, ACCA or ACA Advanced Excel skills - majority of the reporting is in Excel Experience of process improvement Experience of database management What you'll get in return You will be offered a full-time, permanent contract, with access to hybrid working and free on-site parking. Further benefits will be discussed on application. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

QUALITY MANAGER COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE Our client is a premier UK manufacturer and market leader with over 70 years of heritage in precision engineering and high-specification component production. Part of a major global industrial group, their Sunderland facility combines a value-driven culture with significant investment in technology to serve world-class OEMs. Due to continued growth and a strategic restructure, they are seeking an experienced Quality Manager to serve as the quality lead for their Sunderland site. This role offers a unique opportunity to join a high-performing team, applying the principles of TQM and continuous improvement to drive site performance and safeguard customer standards. Reporting to the Operations Director with a functional line to the UK Quality Director, you will manage the site-specific quality assurance function, lead daily cross-functional alignment, and act as a key partner to the site management team. The ideal candidate will possess robust quality management experience gained within a manufacturing or engineering environment, combined with strong leadership capabilities and a proven track record of managing customer and supplier quality relationships. KEY DUTIES & RESPONSIBILITIES - Quality Manager Lead daily morning alignment meetings with Production, Health & Safety, Maintenance, Purchasing, and Planning to drive continuous improvement. Directly supervise, mentor, and conduct annual assessments for a small site quality team consisting of a Quality Engineer, Quality Technician, and Metrology Technician. Ensure only products conforming to specifications are manufactured; hold full authority to stop production and/or shipments if a customer risk is identified. Analyse customer warranty claims and returned products, implementing robust containment and permanent corrective actions (PCA) / resolutions, using the 8D model. Partner with project leaders to contribute to quality implementation during the production launch phase (NPI) and guarantee standards during manufacturing start-up. Monitor plant performance by gathering qualitative data, preparing KPIs, and generating comprehensive monthly quality reports. Financial & Process Optimization: Partner with purchasing to manage the supplier quality portal and develop targeted changes that actively reduce the Cost of Poor Quality (COPQ). QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES - Quality Manager Minimum of an HND in an Engineering or Manufacturing discipline (or equivalent). Proven experience in a Manufacturing or Engineering environment (Automotive or high-specification non-automotive). Must possess management, leadership, or supervisory experience with the ability to support cultural change and encourage proactive problem-solving. A strong working knowledge and understanding of quality requirements for an ISO 9001 certified organization (a certified Quality Auditing training certificate is highly desirable). Proficient in the application of Quality Core Tools and advanced problem-solving frameworks. Highly proficient in Microsoft Office, analytical with data, a confident communicator able to host customer visits, and comfortable working in a fast-paced plant environment. DETAILS OF PACKAGE - Quality Manager Salary: 48,000 to 55,000 (Depending on Experience) / 37.5 Hour week: Hours of work: Mon-Thur: 7.15am to 4pm / Friday 7.30am to 12 /33/34 Days holiday inc. Banks / Employer 3% / Employee 4% / Death In Service

Housing & Tenancy Support Coordinator Location: Poole Salary : £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Are you passionate about supporting people to live independently and thrive in their homes? They're looking for a dedicated and proactive Housing & Tenancy Support Coordinator (known internally as Intensive Housing Management Coordinator) to join their Supported Living team. In this rewarding role, you'll play a vital part in creating safe, well-managed environments where customers-particularly young people and individuals with disabilities-can build independence and feel truly at home. You'll deliver high-quality housing management and frontline support services across their supported living schemes. You'll be at the heart of their services-ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential. What You'll Be Doing Deliver day-to-day housing and building management across supported living schemes Carry out vital health & safety and compliance checks, including fire safety Support customers to maintain tenancies, build independence, and achieve positive outcomes Manage rent accounts, including income collection, direct debits, and supporting benefit claims Respond to customer queries, feedback, and complaints with a focus on excellent service Complete assessments, sign-ups, and tenancy processes for new and existing customers Work collaboratively with customers and partner agencies to develop housing plans and risk assessments Build strong partnerships with external stakeholders, including health, social care, and community organisations Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies Play a key role in maintaining occupancy levels and promoting available homes Participate in an out-of-hours on-call rota What They're Looking For They're looking for someone who is both compassionate and driven, with a commitment to delivering excellent services. Your experience and knowledge: Experience working in housing, ideally with vulnerable adults or supported living services Understanding of housing processes, benefits, and tenancy management Strong IT, numeracy, and administrative skills Your skills and attributes: A motivated self-starter who can manage their own workload effectively Excellent communication and interpersonal skills, able to adapt to different audiences Strong problem-solving skills with a practical, solution-focused mindset Passion for customer-focused services and co-production Ability to build effective relationships with colleagues, customers, and external partners Willingness to participate in an on-call rota Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document. Discover The Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.

The Company A quality company with a great reputation Role Overview We are seeking a proactive and driven General / Operations Manager to join our team at our Hemel Hempstead headquarters. Reporting directly to the Operations Director, this role plays a pivotal part in the day-to-day leadership of the operations team, supporting the ongoing development and performance of the Workshop, Service, and Tyre departments. This position is also well-suited for an ambitious individual looking to progress toward board-level responsibilities in the future. Key Responsibilities • Collaborate closely with the Operations Director to understand and support the department's goals and vision. • Gradually take on operational responsibilities to free up the Operations Director for strategic initiatives. • Provide regular reporting on departmental KPIs, performance, and efficiency. • Lead and motivate teams to ensure daily operations and long-term planning are carried out smoothly. • Oversee the Workshop, Service, and Tyre departments to maintain seamless processes and high customer service standards. • Monitor departmental budgets and ensure all recoverable costs (e.g., recharges, damage, warranty claims) are identified and processed with appropriate margins. • Support continuous improvement efforts across operations. Ideal Candidate • Strong background in operations or general management, ideally within the fabrication,fleet, logistics or commercial vehicle sector. • Proven ability to lead teams and manage multi-department operations. • A people-focused leader with the ability to get the best out of staff and recruit the right people into the right roles. • Excellent communication skills and a strong customer focus, ensuring service levels and client satisfaction remain a top priority. • Financial awareness and the ability to manage budgets and cost recovery processes. • Excellent organizational skills and a proactive, hands-on approach in a fast-paced environment.

A growing financial and legal claims management company based in Liverpool is seeking a Chief Financial Officer (CFO). The role holder will be a key member of the Executive Leadership Team responsible for the financial strategy, governance, and regulatory financial compliance of the business and will ensure the firm maintains robust financial controls, adequate capital resources, and effective ri click apply for full job details

R&D and Innovation Corporate Tax Manager job in Ipswich, Cambridge or Norwich Hays are recruiting an R&D and Innovation Tax Manager for their client, a Top 10 Accountancy firm. As a Manager, you will lead the delivery of R&D and Patent Box services across a varied portfolio of clients. You will take responsibility for client relationships, technical delivery and financial management, ensuring a consistently high standard of service. Working closely with senior leadership, you will also contribute to advisory projects, support business development initiatives and help shape the ongoing growth of the service line. Key Responsibilities Manage a portfolio of R&D and Patent Box clients, acting as the primary point of contactLead on the preparation and/or review of R&D tax and Patent Box claimsOversee client relationships, ensuring work is delivered to a high standard and within agreed timelinesManage WIP, billing and fee recovery, ensuring effective financial control across your portfolioProvide technical guidance on complex R&D and Patent Box mattersSupport advisory work, including completion of technical analyses and reports for Partner / Director review.Attend client meetings, including pre-year-end and completion meetingsIdentify opportunities to add value and proactively contribute to business development activity Team Leadership & DevelopmentManage and support a team, delegating work and ensuring appropriate development opportunitiesProvide coaching and technical training to junior colleaguesEncourage independent thinking and continuous improvement within the teamParticipate in recruitment and team management activities, including interviews and team oversight Technical & Commercial FocusMaintain strong technical knowledge of R&D and Patent Box legislationKeep up to date with changes in tax legislation and identify emerging opportunities for clientsContribute to internal training initiatives and wider knowledge sharingSupport the preparation of proposals, fee quotes and client tendersDemonstrate commercial awareness, including pricing strategies and client profitabilityDrive efficiencies through improved processes and adoption of new technologies Skills & ExperienceSignificant experience in R&D Tax Relief and/or Patent BoxQualified or qualified by experience (ACA / ACCA / ATT / CTA or equivalent)Strong technical and analytical capabilityProven experience managing client relationships and delivering complex projectsCommercially aware, with experience managing fees and WIPStrong communication skills, with the ability to engage effectively at all levelsExperience managing and developing teams What's on OfferA varied and technically interesting portfolio of workClear progression opportunities within a growing and ambitious teamA collaborative and supportive working environmentFlexible and hybrid working optionsThe opportunity to play a key role in shaping the growth of the R&D and Innovation offeringThis is an excellent opportunity for an ambitious R&D Tax professional looking to take the next step in their career within a forward-thinking and dynamic firm. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

The Company A quality company with a great reputation Role Overview We are seeking a proactive and driven General / Operations Manager to join our team at our Hemel Hempstead headquarters. Reporting directly to the Operations Director, this role plays a pivotal part in the day-to-day leadership of the operations team, supporting the ongoing development and performance of the Workshop, Service, and Tyre departments. This position is also well-suited for an ambitious individual looking to progress toward board-level responsibilities in the future. Key Responsibilities • Collaborate closely with the Operations Director to understand and support the department's goals and vision. • Gradually take on operational responsibilities to free up the Operations Director for strategic initiatives. • Provide regular reporting on departmental KPIs, performance, and efficiency. • Lead and motivate teams to ensure daily operations and long-term planning are carried out smoothly. • Oversee the Workshop, Service, and Tyre departments to maintain seamless processes and high customer service standards. • Monitor departmental budgets and ensure all recoverable costs (e.g., recharges, damage, warranty claims) are identified and processed with appropriate margins. • Support continuous improvement efforts across operations. Ideal Candidate • Strong background in operations or general management, ideally within the fabrication,fleet, logistics or commercial vehicle sector. • Proven ability to lead teams and manage multi-department operations. • A people-focused leader with the ability to get the best out of staff and recruit the right people into the right roles. • Excellent communication skills and a strong customer focus, ensuring service levels and client satisfaction remain a top priority. • Financial awareness and the ability to manage budgets and cost recovery processes. • Excellent organizational skills and a proactive, hands-on approach in a fast-paced environment.

This is an excellent opportunity for an experienced Claims professional to join our Client's growing team. They are market leaders and growing their business strongly and keen to continue to add more talented people into their friendly team. The role involves handling a very wide variety of Liability claims (including Professional Indemnity, Employment Liability, Public Liability) for a wide variety of clients, who they have a close and long standing relationships with. You'll be an experienced Claims Handler and a strong negotiator who is comfortable working closely with Solicitors and discussing settlements. Also in a hands-on Technical role involving policy interpretation, liability assessment, and negotiation. This is a fantastic opportunity for someone looking to step into a role where you'd be challenged with a range of complex Claims issues and with strong technical and client service exposure. Our Client is very focused on professional training and career development; they support your professional qualifications and provide progression opportunities. The responsibilities of the Claims Handler role will include: Managing a caseload of claims, investigating the details of each claim, assessing the claims against the policy terms and conditions. Conducting thorough investigations by contacting relevant parties and reviewing documentation. Identifying potential fraud or suspicious claims and report Negotiating and managing fee agreements with Claimants' representatives. Communicating claim status updates to policyholders/partners regularly, ensuring transparency throughout the process. To be a successful Claims Handler you will demonstrate: Experience handling Liability claims. Strong negotiation, communication, and stakeholder management skills. Excellent analytical and problem-solving abilities to assess claim details and make informed decisions. Detail-oriented with the ability to manage a high volume of claims accurately and efficiently. Initially to facilitate your training and to enable you to build your internal network, you will be full-time office-based, after which you can work on a hybrid basis.

The London Borough of Croydon are seeking an experienced Disrepair Manager to join their Housing Property team Your new company A forward-thinking London local authority is seeking an experienced Disrepair Manager to join its Housing Directorate. With a strong commitment to delivering safe, high-quality homes and improving outcomes for residents, the organisation is undertaking an ambitious transformation programme across its housing services. Your new role As Disrepair Manager, you will lead on the effective management of housing disrepair across the borough, ensuring claims are handled efficiently, compliantly and with a strong customer focus. You will manage a small specialist team and work closely with internal teams, contractors and legal representatives to drive performance and deliver service improvements.Key responsibilities include: Leading on the investigation and management of disrepair and Environmental Protection Act claims Managing and developing a team of disrepair surveyors and support staff Ensuring full compliance with disrepair protocol, legislation and health & safety requirements Monitoring performance, identifying trends and insights to inform continuous service improvement Managing contractor performance and ensuring value for money and quality delivery Acting as a key liaison with solicitors, residents, contractors and internal stakeholders Overseeing complaint resolution and enhancing customer satisfaction outcomes Supporting wider repairs and maintenance service delivery, including inspections and quality assurance You will play a key role in driving a proactive and data-led approach to disrepair, improving outcomes for residents while minimising risk. What you'll need to succeed To be successful in this role, you will bring: Strong experience in housing repairs, maintenance or disrepair management Proven track record of managing legal disrepair cases and claims Sound knowledge of housing legislation, including the Landlord and Tenant Act and disrepair protocol Experience managing contractors, performance and service delivery Strong leadership and stakeholder management skills Excellent communication, negotiation and problem-solving ability A proactive, solutions-focused approach with a commitment to service improvement Relevant construction or building qualification (e.g. HNC or equivalent) What you'll get in return £55,323 to £57,402 per annum Up to 31 days annual leave, plus bank holidays, with the option to purchase up to 10 additional days Opportunity to shape the future of housing asset management and repairs services in a major London borough A key leadership role within a high-impact transformation programme Collaborative and supportive working environment Competitive local government benefits package, including access to the Local Government Pension Scheme - a market-leading defined benefit scheme with circa 18%+ employer contribution Flexible working opportunities What you need to do now This campaign is being managed exclusively by Hays. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. For a confidential discussion or if you have any questions, please contact me directly using my Hays contact details.

Head of Commercial Litigation Essex Salary: Competitive DOE + Benefits Location: Essex Position: Full-Time, Permanent Our client, a highly regarded Essex law firm, is seeking an experienced Commercial Litigation Solicitor to lead and develop its Dispute Resolution department. This is an excellent opportunity for a senior litigation lawyer or existing Head of Department looking to join a progressive firm and play a key role in its continued growth. The successful candidate will oversee the department, manage a high-quality caseload, drive business development, and mentor junior team members. The Role The successful candidate will handle a broad range of commercial litigation matters, including: Contract disputes Shareholder and partnership disputes Debt recovery Professional negligence claims Commercial property disputes Director and business disputes Contentious insolvency matters Injunctive relief applications Landlord and tenant disputes High-value and complex commercial claims The role will involve managing matters from instruction through to resolution, including negotiation, mediation, ADR, and court proceedings where required. Key Responsibilities Leading and managing the Commercial Litigation department. Managing a complex caseload of commercial disputes. Providing strategic and commercially focused legal advice. Supervising and mentoring junior solicitors and support staff. Developing and maintaining strong client relationships. Identifying and securing new business opportunities. Supporting departmental growth and profitability. Ensuring compliance with SRA regulations and internal procedures. Working collaboratively with colleagues to maximise cross-referral opportunities. Requirements Qualified Solicitor in England & Wales. Ideally 8+ years' PQE in Commercial Litigation. Strong experience handling a broad range of commercial disputes. Previous leadership or supervisory experience. Proven business development and networking skills. Excellent communication, negotiation, and client management abilities. Commercially minded with a strategic approach to litigation. Ability to manage complex matters independently. The Opportunity Leadership role within a respected and growing firm. Opportunity to shape and develop the department. High-quality work and established client base. Genuine autonomy and responsibility. Supportive and collaborative working environment. Excellent career progression prospects. Competitive salary and benefits package. This role would suit an ambitious senior Commercial Litigation Solicitor seeking a leadership position with the opportunity to make a significant impact on the future growth and success of the department.

Insurance Claims & Client Services Specialist Ready to take the next step in your insurance career with a global market leader? Aon Business Services in Leicester is looking for an ambitious Insurance Claims & Premiums Handler to join our high-performing, collaborative team. You'll work with a diverse portfolio of international clients, becoming a trusted point of contact and playing a visible role in delivering outstanding service. This is a predominantly claims-focused position, initially centred on binder business, with the opportunity to broaden your expertise across Reinsurance Excess of Loss and Facultative claims. You'll be supported with structured learning, exposure to complex risks and clear pathways for career development. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You'll play a key role in keeping our client accounts running smoothly and accurately. On a typical day, you will: Co-ordinate and own post placement transactional activities Work collaboratively with our Global Capability Centre to manage your portfolio of clients, including the processing and submission of claims & premiums to both London and company markets, making sure everything is accurate, timely and compliant. Solve problems before they become issues Take the lead in resolving client and underwriter queries, working with colleagues and stakeholders to streamline the process and keep transactions moving. Take control of cash flow Proactively manage overdue balances, agreeing actions with clients and carriers to secure timely settlement and maintain strong relationships. Collaborate across the business Work closely with brokers, Client Managers and other internal teams to deliver a seamless client experience and support effective account management. You'll receive full, structured training and ongoing support from experienced colleagues. As your knowledge grows, you'll be encouraged to take ownership of your own portfolio of clients , build relationships with key contacts across the global market, and play a visible part in delivering an outstanding service for some of the world's leading organisations. How this opportunity is different This a rare opportunity to join an industry leading insurance broker with around 60,000 employees in over 120 offices across the world. The Leicester team services all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe, worldwide. Skills and experience that will lead to success We're open-minded about your background - you might already be working in insurance, or you may have office experience in financial services and be looking for your next step. What matters most is your potential and mindset. You're likely to be successful in this role if you can demonstrate: Strong analytical and problem-solving skills You enjoy getting into the detail, spotting patterns or discrepancies, and resolving issues in a structured way. Confident use of Microsoft Office Comfortable working with Outlook, Excel and Word in a professional environment (e.g. using spreadsheets, tracking information, preparing documents and emails). Proactive and organised working style Able to manage your own workload, meet deadlines and take ownership of tasks, while also contributing positively to a team. Clear, professional communication Good written and verbal communication skills, with the ability to explain information clearly and build effective working relationships. Experience in insurance or the wider financial sector is an advantage, but we're also keen to hear from candidates with transferable skills who are motivated to build a long-term career in insurance.

Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.

Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.

Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.

Commercial Litigation Managing Associate Birmingham (Hybrid Working) A highly regarded and well-established Birmingham-based law firm is seeking to appoint an experienced Commercial Litigation Managing Associate to join its growing team. Known for its strong market presence and high-quality work, the firm offers an excellent platform for ambitious litigators looking to step into a senior, strategic role. The Opportunity This position offers the chance to manage a broad and varied commercial disputes caseload , while also supporting senior leadership on complex, high-value and business-critical matters. The work is diverse and intellectually engaging, covering areas such as: Commercial contract disputes Shareholder and partnership disputes Restrictive covenant matters IT and technology-related disputes Supply of goods and services issues Defamation and reputation management IP-related disputes and warranty/indemnity claims The client base is equally impressive, spanning high net worth individuals, owner-managed businesses, SMEs, and large national and international organisations , ensuring a steady flow of high-quality, complex work. Key Responsibilities Deliver clear, strategic and commercially focused legal advice Take ownership of matters, ensuring efficient progression and strong financial management Draft high-quality pleadings, applications and other litigation documentation Manage court proceedings, negotiations and alternative dispute resolution processes (including mediation) Build and maintain strong relationships with clients, counsel and other stakeholders Support and mentor junior team members, contributing to overall team development Why Apply? Join a forward-thinking firm with a genuine people-first culture Work on high-value, complex disputes with strong partner support Opportunity to lead on matters and develop your profile internally and externally Hybrid working and a flexible, supportive environment Clear and realistic career progression pathway This is an excellent opportunity for a driven commercial litigator looking to take the next step into a senior role within a respected and growing Birmingham team. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Sue Ross Legal are working on behalf of our client, a highly respected Law Firm who are seeking a Group Litigation Fee Earner. They will consider candidates at paralegal, legal executive and solicitor level on a permanent basis. As a Group Litigation Fee Earner, you ll be on the front line building strong client relationships, shaping legal claims, and making a real difference to those affected by large-scale legal breaches. In this varied and fast-paced position, you ll connect with new clients, guide them through the early stages of their legal journey, and support the progression of their claims. You'll gain exposure to a wide range of legal disciplines including data protection and privacy law, litigation funding, clinical negligence, personal injury , and consumer law . This is an ideal role for a dedicated legal professional looking to develop deep litigation experience while working on cases that have a real-world impact. Key Responsibilities for the Group Litigation Fee Earner role: Build and maintain strong relationships with clients Manage expectations and keep clients updated on claim progression Draft pre-action correspondence and prepare litigation documents Collect and assess liability and special damages evidence Instruct Counsel and attend conferences, hearings, and trials Obtain medical evidence, arrange treatment, and make settlement offers Ensure compliance with court directions and prepare claims for trial Conduct litigation, including advocacy and dispute resolution Candidate Requirements for the Group Litigation Fee Earner role: Excellent communication and client care skills Strong written ability and attention to detail Confident legal researcher with good knowledge of CPR Well-organised, proactive, and task-focused Experience handling data protection matters is advantageous Knowledge of solicitor/client retainers and litigation processes What s on Offer for the Group Litigation Fee Earner role: This role offers clear scope for progression. For those with the right drive and aptitude, there are opportunities to take on more complex caseloads, mentor junior colleagues, and step into supervisory or leadership roles. A chance to work on high-profile, impactful litigation cases Supportive team environment and continuous learning Exposure to multiple areas of legal practice Flexible working options (full-time and part-time) A defined path for long-term career development This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

Claims Manager Bristol (Full Time) (Award-winning firm Competitive Salary) Role Overview A senior leadership opportunity within an award-winning organisation, overseeing a high-performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Speci. . click apply for full job details

Regional Disrepair Manager Location: North London (Hybrid) Salary: 59,000- 64,000 per annum Job Type: Permanent Full-Time The Role We're working with a leading organisation in the housing sector to recruit an experienced Regional Disrepair Manager. This is an excellent opportunity to lead a team responsible for delivering high-quality disrepair and responsive repairs services across a residential property portfolio. You'll oversee disrepair cases, complex repairs, insurance claims, complaints and contractor performance, ensuring works are delivered efficiently, compliantly and with a strong focus on customer service. Key Responsibilities Lead and develop a team of Property Surveyors and support staff. Manage housing disrepair cases, complex repairs and responsive maintenance. Monitor contractor performance and ensure contractual compliance. Manage budgets, KPIs and operational performance. Work closely with legal teams and key stakeholders. Drive service improvements and ensure excellent customer outcomes. About You You'll have: Experience managing housing disrepair within social housing or a similar environment. Strong leadership and contractor management experience. Knowledge of responsive repairs and property maintenance. Excellent stakeholder management and communication skills. Budget management experience and a focus on service improvement. A full UK driving licence and access to a vehicle with business insurance. If you're an experienced property professional looking to step into a regional leadership role within housing, apply today.