Payroll Specialist - High-Trust, High-Impact Role: full-time with hybrid working Payroll Administrator Permanent - Full Time Hereford £26-29,000 per annum Are you driven by precision, trusted with sensitive information, and motivated by the knowledge that your work keeps an entire organisation running smoothly? I am recruiting a diligent and accurate Payroll Specialist to join the Finance function within a rapidly evolving business. For someone with additional finance skills, this role could be full-time across 5 days but we are also considering part-time applicants who are looking for reduced hours across 4 or 5 days a week. The role will be office-based initially, but once you are fully up to speed, there will be the opportunity to work up to 2 days per week from home. This is a chance to join a multi-entity payroll operation, working with autonomy, influence, and the confidence of senior stakeholders. As a Payroll Specialist, you will take full responsibility for delivering seamless payroll operations across multiple business units. Your expertise will ensure every detail is correct, every deadline is met, and every colleague feels supported.You will lead on: Multi-cycle payroll processing - weekly, fortnightly, and monthly runs, including mileage and expenses Payroll accuracy & compliance - ensuring every figure aligns with legislation Payroll support; acting as the go-to expert for employee queries Finance team collaboration - providing cover and contributing to continuous improvement This is a role where your judgement, discretion, and analytical strength will be relied upon daily.You're someone who thrives in a trusted position and takes pride in getting things right the first time. You'll need: Minimum 2 years' payroll experience Strong Microsoft Office skills Exceptional organisational ability A calm, confident approach to deadlines The ability to work autonomously and flexibly Natural relationship-building skills Absolute discretion - confidentiality is non-negotiable Your contribution will directly support our long-term sustainability, governance, and operational success. This is a high-trust position. You will handle sensitive data, influence financial accuracy, and support the wellbeing of every employee through timely, correct payroll delivery. Your work will be felt across the entire organisation.If you're ready to step into a role where your expertise truly matters - where confidentiality, precision, and professionalism are valued above all - this is your moment! Call Emma Lewis on to discuss the details or apply online by following our application process and uploading a CV.
Jun 28, 2026
Full time
Payroll Specialist - High-Trust, High-Impact Role: full-time with hybrid working Payroll Administrator Permanent - Full Time Hereford £26-29,000 per annum Are you driven by precision, trusted with sensitive information, and motivated by the knowledge that your work keeps an entire organisation running smoothly? I am recruiting a diligent and accurate Payroll Specialist to join the Finance function within a rapidly evolving business. For someone with additional finance skills, this role could be full-time across 5 days but we are also considering part-time applicants who are looking for reduced hours across 4 or 5 days a week. The role will be office-based initially, but once you are fully up to speed, there will be the opportunity to work up to 2 days per week from home. This is a chance to join a multi-entity payroll operation, working with autonomy, influence, and the confidence of senior stakeholders. As a Payroll Specialist, you will take full responsibility for delivering seamless payroll operations across multiple business units. Your expertise will ensure every detail is correct, every deadline is met, and every colleague feels supported.You will lead on: Multi-cycle payroll processing - weekly, fortnightly, and monthly runs, including mileage and expenses Payroll accuracy & compliance - ensuring every figure aligns with legislation Payroll support; acting as the go-to expert for employee queries Finance team collaboration - providing cover and contributing to continuous improvement This is a role where your judgement, discretion, and analytical strength will be relied upon daily.You're someone who thrives in a trusted position and takes pride in getting things right the first time. You'll need: Minimum 2 years' payroll experience Strong Microsoft Office skills Exceptional organisational ability A calm, confident approach to deadlines The ability to work autonomously and flexibly Natural relationship-building skills Absolute discretion - confidentiality is non-negotiable Your contribution will directly support our long-term sustainability, governance, and operational success. This is a high-trust position. You will handle sensitive data, influence financial accuracy, and support the wellbeing of every employee through timely, correct payroll delivery. Your work will be felt across the entire organisation.If you're ready to step into a role where your expertise truly matters - where confidentiality, precision, and professionalism are valued above all - this is your moment! Call Emma Lewis on to discuss the details or apply online by following our application process and uploading a CV.
Housing & Neighbourhood Manager Hybrid with a weekly presence in our Milton Keynes office managing a patch across Central Bedfordshire Permanent, Full Time At Amplius, we're committed to creating safe, thriving neighbourhoods where customers feel proud to live. We're looking for an experienced Housing & Neighbourhood Manager to lead the delivery of high-quality housing, tenancy and neighbourhood services across a defined region. This is a fantastic opportunity to drive service excellence, lead a dedicated high-performing team, build strong community partnerships, and make a lasting impact on the lives of our customers and communities. Salary: £52,736.00 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 8:45am 5:00pm with a 1-hour break) Location: Hybrid with a weekly presence in our Milton Keynes office, covering a patch across Central Bedfordshire Occasional travel to our Rushden and Peterborough offices may be required Snapshot of your role Lead and manage a team of Housing Officers, providing direction, coaching, and performance management. Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards. Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently. Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams. Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations. Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion. Coordinate operations to address hotspot areas and emerging neighbourhood issues. Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies. Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights. What we re looking for CIH Level 4 (achieved, working towards, or willing to undertake) Extensive experience in tenancy, estate and neighbourhood management. Knowledge of Housing and Tenancy Law and current regulatory requirements. Proven team leadership and direct line management experience. Ability to build strong relationships with partners, stakeholders, and colleagues. Proficient in housing management systems (Open Housing) and able to drive service improvements. Willingness to travel across a large geographical area as required. A full UK driving licence is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing Date: Friday 3rd July 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. Why join Amplius? At Amplius, you ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
Jun 28, 2026
Full time
Housing & Neighbourhood Manager Hybrid with a weekly presence in our Milton Keynes office managing a patch across Central Bedfordshire Permanent, Full Time At Amplius, we're committed to creating safe, thriving neighbourhoods where customers feel proud to live. We're looking for an experienced Housing & Neighbourhood Manager to lead the delivery of high-quality housing, tenancy and neighbourhood services across a defined region. This is a fantastic opportunity to drive service excellence, lead a dedicated high-performing team, build strong community partnerships, and make a lasting impact on the lives of our customers and communities. Salary: £52,736.00 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 8:45am 5:00pm with a 1-hour break) Location: Hybrid with a weekly presence in our Milton Keynes office, covering a patch across Central Bedfordshire Occasional travel to our Rushden and Peterborough offices may be required Snapshot of your role Lead and manage a team of Housing Officers, providing direction, coaching, and performance management. Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards. Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently. Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams. Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations. Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion. Coordinate operations to address hotspot areas and emerging neighbourhood issues. Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies. Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights. What we re looking for CIH Level 4 (achieved, working towards, or willing to undertake) Extensive experience in tenancy, estate and neighbourhood management. Knowledge of Housing and Tenancy Law and current regulatory requirements. Proven team leadership and direct line management experience. Ability to build strong relationships with partners, stakeholders, and colleagues. Proficient in housing management systems (Open Housing) and able to drive service improvements. Willingness to travel across a large geographical area as required. A full UK driving licence is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing Date: Friday 3rd July 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. Why join Amplius? At Amplius, you ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
We are looking for a Deputy Security Manager (Security Operations Co-Ordinator) to join a leading global security provider based in Basildon (SS14). Salary 41,700 per annum Monday to Friday working 08:00 to 16:00 Permanent role and working on average 40 hours per week Site-Based Role Benefits: 28 days holiday (including bank holidays), Company pension scheme, Healthcare options, and access to Discount & Offers Platform. As a Deputy Security Manager to the Site Physical Security Manager, you will play a key role in leading the day-to-day security operation , ensuring the protection of people, assets, information, and infrastructure while maintaining the highest standards of compliance and operational excellence. Leading a team of up to 20 colleagues, including Security Officers, Security Compliance Officers, and Front of House personnel, you will be responsible for the smooth running of the site's security function . The great part about this role is that its a varied role that combines operational leadership, physical security, compliance management, and project delivery. Beyond the day-to-day operation, the Deputy Security Manager will have the opportunity to lead and support a range of security improvement projects alongside working closely with senior stakeholders, contractors, and regulatory bodies to ensure security remains effective, compliant, and fit for the future. Ideally you have previous experience within physical security management , security operations, defence, MOD, government, corporate security, or security contracts management environments. You will have proven experience leading teams , managing security systems, and operating within highly regulated environments . Due to the nature of this role, enhanced security screening will be required . This will include a five-year UK residential history check, criminal record checks, financial background screening, and verification of employment and references covering the past five years. Deputy Security Manager : Key responsibilities Lead and oversee the day-to-day site security operation Manage and develop a team of approximately 15-20 security personnel Support and deputise for the Site Physical Security Manager Manage physical security, personnel security, and vetting activities Oversee security systems including CCTV, Access Control, and Perimeter Detection Systems Ensure compliance with government security requirements and industry standards Coordinate security audits, inspections, and regulatory visits Analyse security performance data and produce management reports Manage security incidents, investigations, and risk mitigation activities Lead security improvement projects from planning through to implementation Build effective relationships with internal stakeholders, contractors, and regulatory bodies Support business continuity and future security planning initiatives PLEASE APPLY ONLINE TODAY and a member of the team will be in touch or call us on (phone number removed) or email (url removed) Would also suit: Security Operations Manager, Deputy Security Manager, Physical Security Manager, Security Compliance Manager, Security Contracts Manager, Security Supervisor, Corporate Security Manager, MOD Security Officer, Defence Security Manager, Site Security Manager, Security Team Leader, Security Risk Manager. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Jun 27, 2026
Full time
We are looking for a Deputy Security Manager (Security Operations Co-Ordinator) to join a leading global security provider based in Basildon (SS14). Salary 41,700 per annum Monday to Friday working 08:00 to 16:00 Permanent role and working on average 40 hours per week Site-Based Role Benefits: 28 days holiday (including bank holidays), Company pension scheme, Healthcare options, and access to Discount & Offers Platform. As a Deputy Security Manager to the Site Physical Security Manager, you will play a key role in leading the day-to-day security operation , ensuring the protection of people, assets, information, and infrastructure while maintaining the highest standards of compliance and operational excellence. Leading a team of up to 20 colleagues, including Security Officers, Security Compliance Officers, and Front of House personnel, you will be responsible for the smooth running of the site's security function . The great part about this role is that its a varied role that combines operational leadership, physical security, compliance management, and project delivery. Beyond the day-to-day operation, the Deputy Security Manager will have the opportunity to lead and support a range of security improvement projects alongside working closely with senior stakeholders, contractors, and regulatory bodies to ensure security remains effective, compliant, and fit for the future. Ideally you have previous experience within physical security management , security operations, defence, MOD, government, corporate security, or security contracts management environments. You will have proven experience leading teams , managing security systems, and operating within highly regulated environments . Due to the nature of this role, enhanced security screening will be required . This will include a five-year UK residential history check, criminal record checks, financial background screening, and verification of employment and references covering the past five years. Deputy Security Manager : Key responsibilities Lead and oversee the day-to-day site security operation Manage and develop a team of approximately 15-20 security personnel Support and deputise for the Site Physical Security Manager Manage physical security, personnel security, and vetting activities Oversee security systems including CCTV, Access Control, and Perimeter Detection Systems Ensure compliance with government security requirements and industry standards Coordinate security audits, inspections, and regulatory visits Analyse security performance data and produce management reports Manage security incidents, investigations, and risk mitigation activities Lead security improvement projects from planning through to implementation Build effective relationships with internal stakeholders, contractors, and regulatory bodies Support business continuity and future security planning initiatives PLEASE APPLY ONLINE TODAY and a member of the team will be in touch or call us on (phone number removed) or email (url removed) Would also suit: Security Operations Manager, Deputy Security Manager, Physical Security Manager, Security Compliance Manager, Security Contracts Manager, Security Supervisor, Corporate Security Manager, MOD Security Officer, Defence Security Manager, Site Security Manager, Security Team Leader, Security Risk Manager. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
The Global Business Initiative on Human Rights (GBI)
Chief Executive Officer of the Global Business Initiative on Human Rights (GBI) Part-time self-employed contracted appointment Commitment: 50-60 days per annum Location: Remote with some international travel. Must be based within two hours of GMT time zone and have reasonable access to cost-effective travel for in-person meetings. Start date: By January 2027 The opportunity Due to the planned retirement of our current CEO, the Global Business Initiative on Human Rights (GBI) is seeking to appoint a new candidate to the role by January 2027. This is a senior appointment with responsibility for helping to secure the long-term strength, sustainability and impact of the organisation. Working closely with the Senior Management Team, Advisors and Steering Group, the CEO will provide strategic leadership, support organisational effectiveness, lead membership growth and engagement, and act as a key external representative. This role will suit someone with strong business and human rights knowledge and who can combine strategic judgement with strong interpersonal instincts. The role The CEO will lead the development and delivery of GBI's vision and strategy and help guide the organisation to ensure its success. Key aspects of the role include: providing strategic leadership and helping to shape organisational direction; supporting the long-term sustainability and effectiveness of the organisation; overseeing membership growth, recruitment and engagement; working closely with the Senior Management Team and core GBI Team to maintain oversight of priorities and delivery; representing GBI with members, partners and external stakeholders; and contributing to the planning and delivery of key member engagements, including twice-yearly peer learning meetings where the CEO is expected to make substantive expert contributions and provide elements of facilitation/moderation. The role requires someone able to work collaboratively across a wide range of relationships while also bringing clarity, authority and sound judgement to decision-making. Candidate profile The successful candidate will bring substantial senior leadership experience and the credibility to represent the organisation confidently at a senior level. They are likely to offer: experience in a chief executive, executive director, managing director or comparable leadership role; a strong track record in strategy, organisational leadership and stakeholder engagement; experience of working with boards, steering groups, advisory bodies or other senior decision-making groups; strong relationship-building, influencing and communication skills; the ability to lead through collaboration rather than hierarchy; and a thoughtful, credible and solutions-focused leadership style. Experience in a company, membership organisation, network, alliance or mission-led setting would be advantageous, as would experience of international stakeholder engagement. Personal style The ideal candidate will bring: strong strategic judgement; credibility and professional presence; diplomacy and emotional intelligence; discretion and integrity; the ability to build trust with diverse stakeholders deeply and quickly; and a practical, calm, supportive and collaborative approach with a core GBI Team. Terms of appointment Part-time self-employed contracted appointment; Approximately 50-60 days per annum (approximately 12.5-15 days per quarter, requiring some flexibility); £50,000-£60,000 per annum; Invoiced quarterly, subject to contract; Remote and flexible, with some travel required; Must be based within two hours of GMT time zone and have reasonable access to cost-effective travel for in-person meetings (kindly note there is no relocation package available for this role); Approximately 3 to 5 overseas trips per year; Reasonable travel and related expenses will be reimbursed in line with policy and agreed budgets; Additional projects may be commissioned separately and paid in addition to the core annual fee, where agreed in advance in an advisory capacity; On agreement, the CEO may also be involved in other organisations and projects provided these are not seen as a conflict of interest or contrary to GBI's work and values, and the CEO role takes clear priority. How to express interest Candidates should provide the following via the button below by 30 June 2026: A CV with particular focus on exemplifying evidence of the above criteria. A short cover letter setting out their interest in the role, how they perceive the role of GBI in the current context, and the relevance of their experience. Deadline for applications: 30 June 2026 GBI is proud of its respectful, inclusive and supportive team culture, where diverse backgrounds and life experiences are actively encouraged, everyone has opportunities for professional growth and intellectual curiosity, and all positions are accessible regardless of race, colour, national origin, ethnicity, age, disability, assigned gender, gender expression or identity, sexual orientation or identity, religion or creed, marital or parental status. Initial interviews will be carried out remotely. If we invite you to interview for this position, GBI will reimburse all reasonable related carers' costs or IT access costs incurred to participate in the interview. Please email to ensure we can accommodate any access or support needs. Access more about GBI and what we do on our website and below About GBI The Global Business Initiative on Human Rights (GBI) is a highly respected global, cross-industry and business-led organisation focused on advancing corporate respect for human rights around the world. GBI works to shape practice, inspire commitment and build capability to implement respect for human rights, in line with the UN Guiding Principles on Business and Human Rights. Our vision is that all companies respect human rights throughout their business operations and value chains. GBI comprises a committed group of multinational corporations operating in diverse industries and regions. GBI members convene multiple times per year, in person and remotely, through a unique programme of peer learning and global engagement work that supports them to deepen, strengthen and share their progress. In addition to member meetings in countries where our members are headquartered, GBI organises, participates in and contributes to business and human rights meetings and workshops in different parts of the world in order to facilitate peer learning discussions and promote cross-sectoral exchanges. Our work is supported by our core GBI Team and network of Advisors , bringing decades of experience and expertise to our work. GBI engages regularly with others across business, government and civil society where members and the core GBI Team can add unique insights and deep experience to address governance gaps and promote corporate respect for human rights. The organisation is known for its high-quality peer learning and global engagement, supported by internationally recognised experts, and for the in-depth learning and trust between members. These enable discussions that focus on practice at very granular, as well as strategic levels, and the exploration of sensitive real-time challenges.
Jun 27, 2026
Full time
Chief Executive Officer of the Global Business Initiative on Human Rights (GBI) Part-time self-employed contracted appointment Commitment: 50-60 days per annum Location: Remote with some international travel. Must be based within two hours of GMT time zone and have reasonable access to cost-effective travel for in-person meetings. Start date: By January 2027 The opportunity Due to the planned retirement of our current CEO, the Global Business Initiative on Human Rights (GBI) is seeking to appoint a new candidate to the role by January 2027. This is a senior appointment with responsibility for helping to secure the long-term strength, sustainability and impact of the organisation. Working closely with the Senior Management Team, Advisors and Steering Group, the CEO will provide strategic leadership, support organisational effectiveness, lead membership growth and engagement, and act as a key external representative. This role will suit someone with strong business and human rights knowledge and who can combine strategic judgement with strong interpersonal instincts. The role The CEO will lead the development and delivery of GBI's vision and strategy and help guide the organisation to ensure its success. Key aspects of the role include: providing strategic leadership and helping to shape organisational direction; supporting the long-term sustainability and effectiveness of the organisation; overseeing membership growth, recruitment and engagement; working closely with the Senior Management Team and core GBI Team to maintain oversight of priorities and delivery; representing GBI with members, partners and external stakeholders; and contributing to the planning and delivery of key member engagements, including twice-yearly peer learning meetings where the CEO is expected to make substantive expert contributions and provide elements of facilitation/moderation. The role requires someone able to work collaboratively across a wide range of relationships while also bringing clarity, authority and sound judgement to decision-making. Candidate profile The successful candidate will bring substantial senior leadership experience and the credibility to represent the organisation confidently at a senior level. They are likely to offer: experience in a chief executive, executive director, managing director or comparable leadership role; a strong track record in strategy, organisational leadership and stakeholder engagement; experience of working with boards, steering groups, advisory bodies or other senior decision-making groups; strong relationship-building, influencing and communication skills; the ability to lead through collaboration rather than hierarchy; and a thoughtful, credible and solutions-focused leadership style. Experience in a company, membership organisation, network, alliance or mission-led setting would be advantageous, as would experience of international stakeholder engagement. Personal style The ideal candidate will bring: strong strategic judgement; credibility and professional presence; diplomacy and emotional intelligence; discretion and integrity; the ability to build trust with diverse stakeholders deeply and quickly; and a practical, calm, supportive and collaborative approach with a core GBI Team. Terms of appointment Part-time self-employed contracted appointment; Approximately 50-60 days per annum (approximately 12.5-15 days per quarter, requiring some flexibility); £50,000-£60,000 per annum; Invoiced quarterly, subject to contract; Remote and flexible, with some travel required; Must be based within two hours of GMT time zone and have reasonable access to cost-effective travel for in-person meetings (kindly note there is no relocation package available for this role); Approximately 3 to 5 overseas trips per year; Reasonable travel and related expenses will be reimbursed in line with policy and agreed budgets; Additional projects may be commissioned separately and paid in addition to the core annual fee, where agreed in advance in an advisory capacity; On agreement, the CEO may also be involved in other organisations and projects provided these are not seen as a conflict of interest or contrary to GBI's work and values, and the CEO role takes clear priority. How to express interest Candidates should provide the following via the button below by 30 June 2026: A CV with particular focus on exemplifying evidence of the above criteria. A short cover letter setting out their interest in the role, how they perceive the role of GBI in the current context, and the relevance of their experience. Deadline for applications: 30 June 2026 GBI is proud of its respectful, inclusive and supportive team culture, where diverse backgrounds and life experiences are actively encouraged, everyone has opportunities for professional growth and intellectual curiosity, and all positions are accessible regardless of race, colour, national origin, ethnicity, age, disability, assigned gender, gender expression or identity, sexual orientation or identity, religion or creed, marital or parental status. Initial interviews will be carried out remotely. If we invite you to interview for this position, GBI will reimburse all reasonable related carers' costs or IT access costs incurred to participate in the interview. Please email to ensure we can accommodate any access or support needs. Access more about GBI and what we do on our website and below About GBI The Global Business Initiative on Human Rights (GBI) is a highly respected global, cross-industry and business-led organisation focused on advancing corporate respect for human rights around the world. GBI works to shape practice, inspire commitment and build capability to implement respect for human rights, in line with the UN Guiding Principles on Business and Human Rights. Our vision is that all companies respect human rights throughout their business operations and value chains. GBI comprises a committed group of multinational corporations operating in diverse industries and regions. GBI members convene multiple times per year, in person and remotely, through a unique programme of peer learning and global engagement work that supports them to deepen, strengthen and share their progress. In addition to member meetings in countries where our members are headquartered, GBI organises, participates in and contributes to business and human rights meetings and workshops in different parts of the world in order to facilitate peer learning discussions and promote cross-sectoral exchanges. Our work is supported by our core GBI Team and network of Advisors , bringing decades of experience and expertise to our work. GBI engages regularly with others across business, government and civil society where members and the core GBI Team can add unique insights and deep experience to address governance gaps and promote corporate respect for human rights. The organisation is known for its high-quality peer learning and global engagement, supported by internationally recognised experts, and for the in-depth learning and trust between members. These enable discussions that focus on practice at very granular, as well as strategic levels, and the exploration of sensitive real-time challenges.
Title: Senior Housing Complaints Officer Location: Birmingham City Centre Contract: 3 Months - Temporary Contract Hours: Monday - Friday (8-4 OR 9-5) (35 hours paid) Start Date: ASAP Pay Rate: £21 per hour (All-inclusive via Umbrella) Working Pattern: Hybrid (3 days office / 2 days home after initial training period) CCP are currently recruiting for an experienced Senior Housing Complaints Officer to join a busy and fast-paced housing team based in Birmingham City Centre . This is a 6-month temporary assignment with an immediate start available. This role is ideal for candidates with strong housing complaints experience, particularly those who have previously managed cases escalated to the Housing Ombudsman. Key Responsibilities Manage and investigate complex housing complaints from initial stage through to resolution Respond to Housing Ombudsman enquiries and determinations Draft detailed, high-quality response letters in line with policy and regulatory standards Liaise with internal departments to gather information and resolve complaints effectively Ensure complaints are handled in line with statutory timeframes and best practice Identify service improvements and contribute to learning from complaints Manage high volumes of complex cases simultaneously Essential Experience Required Previous experience handling housing complaints involving the Housing Ombudsman (essential) Strong knowledge of housing legislation and complaint handling procedures Experience working within a local authority or housing association Excellent written communication and case management skills Ability to manage high volumes of complex cases Applications without Housing Ombudsman experience will not be considered. Why Apply? Competitive £21 per hour (umbrella rate) Central Birmingham location with excellent transport links Immediate start available Opportunity to work within a reputable housing team Hybrid flexibility after initial training How to Apply This role is being managed by Dan Bryant at CCP. If you believe you have the relevant experience and would like to be considered, please apply online today. We aim to respond to all applications within 72 hours. About CCP CCP are specialists in Customer Operations and CX recruitment. Since 2010, we've earned a reputation for delivering exceptional service to clients and candidates alike. We immerse ourselves in the brands we represent, supporting both established names and exciting startups, and assist businesses with talent attraction and employee retention strategies to ensure long-term success.
Jun 27, 2026
Seasonal
Title: Senior Housing Complaints Officer Location: Birmingham City Centre Contract: 3 Months - Temporary Contract Hours: Monday - Friday (8-4 OR 9-5) (35 hours paid) Start Date: ASAP Pay Rate: £21 per hour (All-inclusive via Umbrella) Working Pattern: Hybrid (3 days office / 2 days home after initial training period) CCP are currently recruiting for an experienced Senior Housing Complaints Officer to join a busy and fast-paced housing team based in Birmingham City Centre . This is a 6-month temporary assignment with an immediate start available. This role is ideal for candidates with strong housing complaints experience, particularly those who have previously managed cases escalated to the Housing Ombudsman. Key Responsibilities Manage and investigate complex housing complaints from initial stage through to resolution Respond to Housing Ombudsman enquiries and determinations Draft detailed, high-quality response letters in line with policy and regulatory standards Liaise with internal departments to gather information and resolve complaints effectively Ensure complaints are handled in line with statutory timeframes and best practice Identify service improvements and contribute to learning from complaints Manage high volumes of complex cases simultaneously Essential Experience Required Previous experience handling housing complaints involving the Housing Ombudsman (essential) Strong knowledge of housing legislation and complaint handling procedures Experience working within a local authority or housing association Excellent written communication and case management skills Ability to manage high volumes of complex cases Applications without Housing Ombudsman experience will not be considered. Why Apply? Competitive £21 per hour (umbrella rate) Central Birmingham location with excellent transport links Immediate start available Opportunity to work within a reputable housing team Hybrid flexibility after initial training How to Apply This role is being managed by Dan Bryant at CCP. If you believe you have the relevant experience and would like to be considered, please apply online today. We aim to respond to all applications within 72 hours. About CCP CCP are specialists in Customer Operations and CX recruitment. Since 2010, we've earned a reputation for delivering exceptional service to clients and candidates alike. We immerse ourselves in the brands we represent, supporting both established names and exciting startups, and assist businesses with talent attraction and employee retention strategies to ensure long-term success.
Responsible for leading digital products and platforms. Lead major digital change. About Our Client Arts Council England is the national development agency for creativity and culture. We help people in every corner of the country to experience and benefit from creativity. We do this by investing in artists and organisations that make and deliver exceptional, inspirational work for our communities. We set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish, and where every one of us has access to a remarkable range of high-quality cultural experiences. We invest public money from the Government and the National Lottery to help support the sector and to deliver this vision. Job Description Reporting directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions and governance that ensure these services are reliable, secure, accessible and meet public-sector requirements. These services are essential to how we fund and support the sector, meet our obligations, and serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy for digital products and platforms. Lead and govern delivery across "run and improve" services and major transformation programmes. Ensure services meet standards for value for money, accessibility, security, data protection and assurance. Build strong relationships with senior stakeholders, the Executive Board and delivery partners. Develop a high-performing team, and create an inclusive, values-led culture. Key responsibilities: Own the digital product and platform portfolio, setting priorities and balancing day-to-day service needs with longer-term change. Set direction for product roadmaps and investment, based on user needs, evidence and organisational priorities. Provide clear governance for design and change decisions, ensuring the right controls and pace of delivery. Be accountable for service performance, resilience and risk management, working with Technology to meet agreed service levels. Lead major digital change, including modernising legacy systems and improving integrations and data quality. Sponsor innovation where it adds value (including AI and automation), running controlled trials and scaling what works. Manage budgets and suppliers, ensuring strong contract performance, good commercial discipline and value for money. Lead, coach and develop the Digital team, planning capacity and building succession for key roles. Represent digital at senior forums, building alignment across Operations, Funding, Data & Insights and corporate functions. Key relationships: Chief Digital and Information Officer Technology Director and Digital, Data & Technology leadership team Chief Data Officer and Data & Insights colleagues Executive Board, transformation governance groups and peer Directors Operational leaders across Funding and corporate services (e.g., Finance, HR, Procurement) External suppliers and delivery partners The Successful Applicant About you: You are a strategic, credible leader who can work at the executive level and stay close enough to delivery to remove barriers and make good decisions. You communicate clearly with both technical and non-technical colleagues and can explain complex issues in plain English. You understand modern digital product and platform delivery, including user-centred design, integrations, data and good service management. You can lead and improve supplier performance and contracts, and you take a disciplined approach to value for money, risk and assurance. You lead collaboratively and invest in building a high-performing, inclusive team. Essential requirements: You will need strong evidence of strategic leadership, delivery and commercial judgement. Senior leadership experience owning a portfolio of digital products/platforms across live service, improvement and transformation. Proven people leadership, including developing leaders and building a high-performing, inclusive team. Experience setting strategy and turning it into clear roadmaps, priorities, governance and measurable outcomes. Strong stakeholder management, able to influence Executive and Board-level decisions and build trust across the organisation. Commercial and financial management experience, including managing significant budgets (typically up to £5m) and leading supplier/partner performance. Good working knowledge of modern delivery and service approaches (e.g., agile/hybrid delivery, DevOps, continuous improvement) and when to use them. Experience ensuring services meet security and data protection requirements, with a working knowledge of recognised standards (e.g., ISO 27001 / NIST and UK GDPR). Desirable requirements but not essential: A relevant degree or equivalent experience. Relevant professional qualifications (e.g., programme/project delivery, enterprise architecture or service management). What's on Offer Salary: The role will pay a competitive salary up to £85,000 per annum. Pension scheme: The Arts Council retirement plan is a final salary scheme with contributions on a sliding scale. Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas. All staff also earn one additional leave day per full year of service (up to five days), and we offer a scheme to buy and sell annual leave. There is also a winter closure of three days between Christmas and New Year for all colleagues. We offer generous sick pay, paid maternity, paternity and adoptive parental leave, as well as up to five days a year for personal and religious reasons. Hybrid working: 1 day per week in the Manchester Office (factoring in flexibility when required) Life assurance: All staff members are automatically provided with life assurance cover. Wellbeing support: Our internalwellbeing strategy launched in 2021, and colleagues have access to a range of resources to support theirwellbeing, including: Unmind: a workplace mental health platform. The Employee Assistance Programme: a confidential 24/7 telephone counselling service which offers impartial external advice and support on personal, legal, financial and line management issues, plus up to six counselling sessions per year. A fully trained team of internal Mental Health First Aiders. Learning & development: We invest in the growth and development of all our staff, including professional qualifications, in-house and external training courses, conferences, e-learning, apprenticeships and more. We encourage individuals and teams to keep learning and developing - as a gold standard Investor in People, we provide flexible and adaptable learning and development opportunities for staff at all levels. Shopping discounts: Exclusive savings on high street and online shops, holidays, cinema tickets, gym membership, dining out and more. Relocation support: Newly appointed staff who need to move residence are eligible to apply for up to £5,000 support. Travel loans: Interest-free loans for travel season tickets, as well as bicycle, car and motorbike loans for those who regularly use them for commuting. Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce, so we particularly encourage applications from people in these groups. If you are disabled and your application meets the essential criteria for the post, we guarantee you an interview. Candidates who wish to apply under this scheme should indicate this on their cover letter under 'Candidate Personal Information' and then demonstrate within their cover letter how they have met the essential criteria for the role. Contact: Rutesh Shah Quote job ref: JN-216 Job summary Function CIO & IT Leadership Subsector CIO & IT Leadership Subsector Industry Public Sector & Not-For-Profit Location Manchester Contract type Permanent
Jun 27, 2026
Full time
Responsible for leading digital products and platforms. Lead major digital change. About Our Client Arts Council England is the national development agency for creativity and culture. We help people in every corner of the country to experience and benefit from creativity. We do this by investing in artists and organisations that make and deliver exceptional, inspirational work for our communities. We set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish, and where every one of us has access to a remarkable range of high-quality cultural experiences. We invest public money from the Government and the National Lottery to help support the sector and to deliver this vision. Job Description Reporting directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions and governance that ensure these services are reliable, secure, accessible and meet public-sector requirements. These services are essential to how we fund and support the sector, meet our obligations, and serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy for digital products and platforms. Lead and govern delivery across "run and improve" services and major transformation programmes. Ensure services meet standards for value for money, accessibility, security, data protection and assurance. Build strong relationships with senior stakeholders, the Executive Board and delivery partners. Develop a high-performing team, and create an inclusive, values-led culture. Key responsibilities: Own the digital product and platform portfolio, setting priorities and balancing day-to-day service needs with longer-term change. Set direction for product roadmaps and investment, based on user needs, evidence and organisational priorities. Provide clear governance for design and change decisions, ensuring the right controls and pace of delivery. Be accountable for service performance, resilience and risk management, working with Technology to meet agreed service levels. Lead major digital change, including modernising legacy systems and improving integrations and data quality. Sponsor innovation where it adds value (including AI and automation), running controlled trials and scaling what works. Manage budgets and suppliers, ensuring strong contract performance, good commercial discipline and value for money. Lead, coach and develop the Digital team, planning capacity and building succession for key roles. Represent digital at senior forums, building alignment across Operations, Funding, Data & Insights and corporate functions. Key relationships: Chief Digital and Information Officer Technology Director and Digital, Data & Technology leadership team Chief Data Officer and Data & Insights colleagues Executive Board, transformation governance groups and peer Directors Operational leaders across Funding and corporate services (e.g., Finance, HR, Procurement) External suppliers and delivery partners The Successful Applicant About you: You are a strategic, credible leader who can work at the executive level and stay close enough to delivery to remove barriers and make good decisions. You communicate clearly with both technical and non-technical colleagues and can explain complex issues in plain English. You understand modern digital product and platform delivery, including user-centred design, integrations, data and good service management. You can lead and improve supplier performance and contracts, and you take a disciplined approach to value for money, risk and assurance. You lead collaboratively and invest in building a high-performing, inclusive team. Essential requirements: You will need strong evidence of strategic leadership, delivery and commercial judgement. Senior leadership experience owning a portfolio of digital products/platforms across live service, improvement and transformation. Proven people leadership, including developing leaders and building a high-performing, inclusive team. Experience setting strategy and turning it into clear roadmaps, priorities, governance and measurable outcomes. Strong stakeholder management, able to influence Executive and Board-level decisions and build trust across the organisation. Commercial and financial management experience, including managing significant budgets (typically up to £5m) and leading supplier/partner performance. Good working knowledge of modern delivery and service approaches (e.g., agile/hybrid delivery, DevOps, continuous improvement) and when to use them. Experience ensuring services meet security and data protection requirements, with a working knowledge of recognised standards (e.g., ISO 27001 / NIST and UK GDPR). Desirable requirements but not essential: A relevant degree or equivalent experience. Relevant professional qualifications (e.g., programme/project delivery, enterprise architecture or service management). What's on Offer Salary: The role will pay a competitive salary up to £85,000 per annum. Pension scheme: The Arts Council retirement plan is a final salary scheme with contributions on a sliding scale. Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas. All staff also earn one additional leave day per full year of service (up to five days), and we offer a scheme to buy and sell annual leave. There is also a winter closure of three days between Christmas and New Year for all colleagues. We offer generous sick pay, paid maternity, paternity and adoptive parental leave, as well as up to five days a year for personal and religious reasons. Hybrid working: 1 day per week in the Manchester Office (factoring in flexibility when required) Life assurance: All staff members are automatically provided with life assurance cover. Wellbeing support: Our internalwellbeing strategy launched in 2021, and colleagues have access to a range of resources to support theirwellbeing, including: Unmind: a workplace mental health platform. The Employee Assistance Programme: a confidential 24/7 telephone counselling service which offers impartial external advice and support on personal, legal, financial and line management issues, plus up to six counselling sessions per year. A fully trained team of internal Mental Health First Aiders. Learning & development: We invest in the growth and development of all our staff, including professional qualifications, in-house and external training courses, conferences, e-learning, apprenticeships and more. We encourage individuals and teams to keep learning and developing - as a gold standard Investor in People, we provide flexible and adaptable learning and development opportunities for staff at all levels. Shopping discounts: Exclusive savings on high street and online shops, holidays, cinema tickets, gym membership, dining out and more. Relocation support: Newly appointed staff who need to move residence are eligible to apply for up to £5,000 support. Travel loans: Interest-free loans for travel season tickets, as well as bicycle, car and motorbike loans for those who regularly use them for commuting. Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce, so we particularly encourage applications from people in these groups. If you are disabled and your application meets the essential criteria for the post, we guarantee you an interview. Candidates who wish to apply under this scheme should indicate this on their cover letter under 'Candidate Personal Information' and then demonstrate within their cover letter how they have met the essential criteria for the role. Contact: Rutesh Shah Quote job ref: JN-216 Job summary Function CIO & IT Leadership Subsector CIO & IT Leadership Subsector Industry Public Sector & Not-For-Profit Location Manchester Contract type Permanent
Community Health and Engagement Officer (CHEO) £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time We have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking . Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality. As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service. Key Responsibilities Service User Engagement Promoting the importance of user lived experience in the company, community and among external stakeholders. Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff. Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience. Quality Monitoring & Improvement Attending the monthly contract review meetings with the Integrated Care Board. Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement. Implementing improvements following complaints. Feedback from Service Users through formal mechanisms. Service User Support Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available Supporting Service Users to navigate the complaints process. Making information available via signposting to other services other health professionals, social care, MIND, charities, citizens advice etc. Networking and Communication Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements Networking with local and national disability organisations. Some use of local social media to promote service user engagement. Producing a local newsletter and providing other service users relevant information. What are we looking for? Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting. experience of strategic and project planning and decision making. Experience of managing multiple workstreams with ability to prioritise and organise work effectively Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management. Good written and verbal communication skills. Good IT skills and ability to contribute to the production of communications material aimed at service users. Understanding and willingness to use social media for service user engagement. Marketing/PR experience would be advantageous. Understanding of research and audit processes advantageous. A UK driving licence is essential. What can we offer you? £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time Up to 33 days holiday (including bank holidays) Company Pension Scheme Life Assurance INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jun 27, 2026
Full time
Community Health and Engagement Officer (CHEO) £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time We have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking . Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality. As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service. Key Responsibilities Service User Engagement Promoting the importance of user lived experience in the company, community and among external stakeholders. Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff. Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience. Quality Monitoring & Improvement Attending the monthly contract review meetings with the Integrated Care Board. Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement. Implementing improvements following complaints. Feedback from Service Users through formal mechanisms. Service User Support Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available Supporting Service Users to navigate the complaints process. Making information available via signposting to other services other health professionals, social care, MIND, charities, citizens advice etc. Networking and Communication Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements Networking with local and national disability organisations. Some use of local social media to promote service user engagement. Producing a local newsletter and providing other service users relevant information. What are we looking for? Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting. experience of strategic and project planning and decision making. Experience of managing multiple workstreams with ability to prioritise and organise work effectively Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management. Good written and verbal communication skills. Good IT skills and ability to contribute to the production of communications material aimed at service users. Understanding and willingness to use social media for service user engagement. Marketing/PR experience would be advantageous. Understanding of research and audit processes advantageous. A UK driving licence is essential. What can we offer you? £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time Up to 33 days holiday (including bank holidays) Company Pension Scheme Life Assurance INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
National Savings and Investment, Chief Executive Officer National Savings and Investments (NS&I) is both a government department and an Executive Agency of the Chancellor of the Exchequer, and its origins can be traced back more than 164 years to 1861. When customers invest in NS&I products, they are lending to the Government. In return the Government offers 100% security on all deposits and pays interest or prizes for Premium Bonds. This means that NS&I is backed by HM Treasury, keeping its 24 million customers' savings safe. This is the opportunity to lead an organisation trusted by millions of savers and offers the rare chance to deliver tangible national impact while driving innovation, digital transformation and outstanding customer outcomes. The role sits at the intersection of public service and commercial discipline, providing the challenge of stewarding a highly trusted brand, modernising complex operations, and shaping the future of secure savings for customers across the UK. The Role The Chief Executive is also the Director of Savings, and Principal Accounting Officer to NS&I. As such they are fully accountable and responsible to Treasury Ministers and to Parliament for all aspects of the NS&I business. This will be an autonomous CEO role reporting, to both the NS&I Board and HM Treasury, with end-to-end accountability for transformation and performance of the organisation. Whilst NS&I is successfully meeting its targets for savings and funding for the Government, and service levels to most customers, it is undergoing a major transformation programme and has experienced significant operational failings recently. Both these issues are operationally complex and must be resolved alongside continuing operations to build confidence and credibility with its stakeholders and customers alike. It is therefore crucial that a highly capable, credible CEO is appointed to lead the organisation through these challenges and re-establish NS&Is reputation and standing as trusted, efficient and effective national institution. The successful candidate will: Lead the creation and implementation of NS&I's business strategy to deliver cost-effective financing to HM Treasury. Balance the interests of customers, the taxpayer, wider government objectives, and the broader financial services sector in the context of NS&I's activities. Provide direction and leadership to the executive team, setting clear short- and long-term objectives and maximising the skills within the team. Effectively manage and incentivise NS&I's operational partners at a senior level to deliver the agreed business plans efficiently and in line with NS&I's values. The successful candidate will bring: Experience of operating at Senior Executive or equivalent, with a strong track record of strategic leadership and operational delivery experience. Experience of delivering a major change/transformation programme within consumer facing industries, at scale, with a track record of managing elevated risk profiles and leading commercial negotiations at a senior level. A track record of promoting a positive personal and organisational profile in external communications. This should include experience of managing consumer-facing operations, including resolving operational issues, reputation management and recovery. Ability to manage financial budgets and clear demonstration of effective resource management Experience within the consumer financial services environment or similar including within retail savings institutions, regulators, trade associations, and other relevant stakeholders would also be desirable. Other desirable criteria are shown in the Candidate Brief. NS&I is committed to achieving greater diversity across all levels of the organisation. Given this, they particularly welcome applications from women, disabled, and minority ethnic candidates, as under-represented groups. The closing date for this role is Sunday 28 June 2026 at 23:55.
Jun 27, 2026
Full time
National Savings and Investment, Chief Executive Officer National Savings and Investments (NS&I) is both a government department and an Executive Agency of the Chancellor of the Exchequer, and its origins can be traced back more than 164 years to 1861. When customers invest in NS&I products, they are lending to the Government. In return the Government offers 100% security on all deposits and pays interest or prizes for Premium Bonds. This means that NS&I is backed by HM Treasury, keeping its 24 million customers' savings safe. This is the opportunity to lead an organisation trusted by millions of savers and offers the rare chance to deliver tangible national impact while driving innovation, digital transformation and outstanding customer outcomes. The role sits at the intersection of public service and commercial discipline, providing the challenge of stewarding a highly trusted brand, modernising complex operations, and shaping the future of secure savings for customers across the UK. The Role The Chief Executive is also the Director of Savings, and Principal Accounting Officer to NS&I. As such they are fully accountable and responsible to Treasury Ministers and to Parliament for all aspects of the NS&I business. This will be an autonomous CEO role reporting, to both the NS&I Board and HM Treasury, with end-to-end accountability for transformation and performance of the organisation. Whilst NS&I is successfully meeting its targets for savings and funding for the Government, and service levels to most customers, it is undergoing a major transformation programme and has experienced significant operational failings recently. Both these issues are operationally complex and must be resolved alongside continuing operations to build confidence and credibility with its stakeholders and customers alike. It is therefore crucial that a highly capable, credible CEO is appointed to lead the organisation through these challenges and re-establish NS&Is reputation and standing as trusted, efficient and effective national institution. The successful candidate will: Lead the creation and implementation of NS&I's business strategy to deliver cost-effective financing to HM Treasury. Balance the interests of customers, the taxpayer, wider government objectives, and the broader financial services sector in the context of NS&I's activities. Provide direction and leadership to the executive team, setting clear short- and long-term objectives and maximising the skills within the team. Effectively manage and incentivise NS&I's operational partners at a senior level to deliver the agreed business plans efficiently and in line with NS&I's values. The successful candidate will bring: Experience of operating at Senior Executive or equivalent, with a strong track record of strategic leadership and operational delivery experience. Experience of delivering a major change/transformation programme within consumer facing industries, at scale, with a track record of managing elevated risk profiles and leading commercial negotiations at a senior level. A track record of promoting a positive personal and organisational profile in external communications. This should include experience of managing consumer-facing operations, including resolving operational issues, reputation management and recovery. Ability to manage financial budgets and clear demonstration of effective resource management Experience within the consumer financial services environment or similar including within retail savings institutions, regulators, trade associations, and other relevant stakeholders would also be desirable. Other desirable criteria are shown in the Candidate Brief. NS&I is committed to achieving greater diversity across all levels of the organisation. Given this, they particularly welcome applications from women, disabled, and minority ethnic candidates, as under-represented groups. The closing date for this role is Sunday 28 June 2026 at 23:55.
Associate Director - Resilience Location: London Salary: Up to £95,000 Fixed term contract 14 months This role represents a great opportunity for a senior resilience and business continuity professional to lead the resilience programme for a major London location. You will take the lead in shaping, managing and delivering a robust resilience programme which incorporates business continuity planning, major incident management and crisis management planning. The role commences on a 14-month FTC. Your role will include: Shaping, managing, and setting the Resilience and Business Continuity strategy for the business, identifying priorities and future work streams to address changing circumstances and evolving risks. Formulate and embed resilience plans for Canary Wharf Group and the Canary Wharf Estate, managing and driving the following work streams: Manage and deliver the Business Continuity strategy including maintenance of ISO 22301 certification and overseeing the internal audit programme Management of the Crisis Management plans Responsible for running the annual Crisis Management exercise Shape and deliver the Incident Management strategy Deliver an annual programme of exercises and tests with both internal and external incident management teams and stakeholders. Lead on engagement with senior stakeholders, emergency services and tenants Horizon-scanning to identify potential future threats You should meet the following criteria: Proven experience of leading resilience, business continuity and crisis management activity at a senior level in a corporate environment. Business continuity - experience maintaining business continuity management systems alongside a knowledge of ISO 22301:2019. Incident and crisis management experience leading response teams at strategic, tactical and operational levels and managing incidents for an organisation. Experience in writing and delivering crisis exercises to all levels of the organisation including senior executives. CBCI or equivalent certification. Degree-level education (or equivalent relevant professional experience will be considered). Excellent communicator with strong presentation skills and the ability to offer prompt and accurate advice to senior management and tenants. Prepared to work flexible and varied hours, including out of hours call out and attendance. Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud HSEQ (Health, Safety, Environmental & Quality Assurance) Risk management
Jun 27, 2026
Full time
Associate Director - Resilience Location: London Salary: Up to £95,000 Fixed term contract 14 months This role represents a great opportunity for a senior resilience and business continuity professional to lead the resilience programme for a major London location. You will take the lead in shaping, managing and delivering a robust resilience programme which incorporates business continuity planning, major incident management and crisis management planning. The role commences on a 14-month FTC. Your role will include: Shaping, managing, and setting the Resilience and Business Continuity strategy for the business, identifying priorities and future work streams to address changing circumstances and evolving risks. Formulate and embed resilience plans for Canary Wharf Group and the Canary Wharf Estate, managing and driving the following work streams: Manage and deliver the Business Continuity strategy including maintenance of ISO 22301 certification and overseeing the internal audit programme Management of the Crisis Management plans Responsible for running the annual Crisis Management exercise Shape and deliver the Incident Management strategy Deliver an annual programme of exercises and tests with both internal and external incident management teams and stakeholders. Lead on engagement with senior stakeholders, emergency services and tenants Horizon-scanning to identify potential future threats You should meet the following criteria: Proven experience of leading resilience, business continuity and crisis management activity at a senior level in a corporate environment. Business continuity - experience maintaining business continuity management systems alongside a knowledge of ISO 22301:2019. Incident and crisis management experience leading response teams at strategic, tactical and operational levels and managing incidents for an organisation. Experience in writing and delivering crisis exercises to all levels of the organisation including senior executives. CBCI or equivalent certification. Degree-level education (or equivalent relevant professional experience will be considered). Excellent communicator with strong presentation skills and the ability to offer prompt and accurate advice to senior management and tenants. Prepared to work flexible and varied hours, including out of hours call out and attendance. Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud HSEQ (Health, Safety, Environmental & Quality Assurance) Risk management
Ernest Gordon Recruitment Limited
Liverpool, Merseyside
Health and Safety Manager (Logistics / Warehousing) £45,000 - £55,000 + Training + Progression + Monday - Friday + Company Benefits Liverpool Are you a Health and Safety Manager from a Logistics / Warehousing or similar background looking for an autonomous leadership role within a well-established, multi-faceted group of companies who pride themselves on looking after and developing staff offering a range of ongoing progression opportunities? This leading group of companies have a broad presence across numerous sectors including Industrial, Logistics and Shipping with over 150 years of experience and operations across multiple continents. This role falls within the Logistics subsidiary of the wider group, and has arisen due to an ever increasing workload meaning creation of a new department in the North West. In this dynamic role you will be responsible for leading an H&S team covering numerous sites in and around Liverpool. You will be the go-to person for implementing processes and procedures, hiring new staff and training both internal and external staff. In addition to the leadership responsibilities, you will undertake some hands on work- especially in early stages of the role- such as inspections, audits and compliance. This role would suit a Health and Safety Manager or similar from a Logistics / Warehousing background looking for a technical leadership role within a well-established group of companies offering the chance to continually grow a team around you and further develop your career. The Role: Creating H&S team covering sites across North West Implement new processes and procedures Monitor the safety of the workforce and lead training Carry out hands on work including inspecting, auditing and compliance Monday - Friday 07:30-16:30 The Person: Health and Safety Manager Logistics / Warehousing or similar background Holds NEBOSH General or similar qualification Commutable to Liverpool Health, Safety, Manager, Officer, Advisor, Quality, Leadership, IOSH, Warehousing, Logistics, H&S, HSEQ, NEBOSH, Industrial, Scaffolding, Compliance, North West, Liverpool, Manchester, Merseyside Reference number: BBBH25791 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 27, 2026
Full time
Health and Safety Manager (Logistics / Warehousing) £45,000 - £55,000 + Training + Progression + Monday - Friday + Company Benefits Liverpool Are you a Health and Safety Manager from a Logistics / Warehousing or similar background looking for an autonomous leadership role within a well-established, multi-faceted group of companies who pride themselves on looking after and developing staff offering a range of ongoing progression opportunities? This leading group of companies have a broad presence across numerous sectors including Industrial, Logistics and Shipping with over 150 years of experience and operations across multiple continents. This role falls within the Logistics subsidiary of the wider group, and has arisen due to an ever increasing workload meaning creation of a new department in the North West. In this dynamic role you will be responsible for leading an H&S team covering numerous sites in and around Liverpool. You will be the go-to person for implementing processes and procedures, hiring new staff and training both internal and external staff. In addition to the leadership responsibilities, you will undertake some hands on work- especially in early stages of the role- such as inspections, audits and compliance. This role would suit a Health and Safety Manager or similar from a Logistics / Warehousing background looking for a technical leadership role within a well-established group of companies offering the chance to continually grow a team around you and further develop your career. The Role: Creating H&S team covering sites across North West Implement new processes and procedures Monitor the safety of the workforce and lead training Carry out hands on work including inspecting, auditing and compliance Monday - Friday 07:30-16:30 The Person: Health and Safety Manager Logistics / Warehousing or similar background Holds NEBOSH General or similar qualification Commutable to Liverpool Health, Safety, Manager, Officer, Advisor, Quality, Leadership, IOSH, Warehousing, Logistics, H&S, HSEQ, NEBOSH, Industrial, Scaffolding, Compliance, North West, Liverpool, Manchester, Merseyside Reference number: BBBH25791 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Support & Planning Officer 3 months temp initially Immediate Start Full-time Mon-Fri Based in Bolton Your new company I am currently working with a forward-thinking social housing provider committed to delivering high-quality homes and services that support thriving communities. With a strong focus on customer experience, compliance, and operational efficiency, I am looking for a Planning & Support Officer to help drive effective service delivery across our housing operations. Your new role As a Planning Officer, you will play a key role in coordinating and optimising the scheduling of works and services across the organisations housing stock. You'll ensure that resources are effectively planned, appointments are managed efficiently, and customers receive a reliable and responsive service. This role sits at the heart of business operations, working closely with repairs teams, contractors, and customer service colleagues to deliver excellent outcomes for residents. Currently, the business is readying itself for a large system transformation, and you will be an integral part of supporting the smooth transition, ensuring the workload is managed correctly: Key Responsibilities Develop and manage daily and weekly work schedules for repairs, maintenance, and housing services Allocate work to operatives and contractors to ensure efficient use of resources Monitor progress against plans, adjusting schedules to respond to changing priorities Ensure appointments are booked and managed in line with service standards and resident expectations Liaise with internal teams and external contractors to coordinate service delivery Identify and resolve scheduling conflicts, delays, or service issues Maintain accurate records and produce performance reports on service delivery and productivity Support continuous improvement by identifying opportunities to enhance planning processes What you'll need to succeed You will be an organised and proactive individual with a strong eye for detail and the ability to work in a fast-paced environment. Excellent planning and organisational skills Strong communication and stakeholder management abilities Ability to prioritise and manage multiple tasks under pressure Customer-focused approach with a commitment to service excellence Confident using systems and data to inform decision-making Experience & Skills Previous experience in a planning, scheduling, or coordination role Experience within social housing, property services, or repairs & maintenance is highly desirable. Strong IT skills, particularly in housing management or scheduling systems and Microsoft Office Understanding of operational service delivery and performance targets Experience working with contractors or field-based teams is an advantage What you'll get in return You will get the opportunity to work with a fantastic organisation as part of an extremely experienced team. This is a very exciting time for the organisation, and you will play a key part in the transformation project. You will be paid £19.62 per hour, inclusive of holiday pay, and will work 36 hours per week (Monday-Friday). You will work on site full time and there is free parking on offer. This role is to start at short notice and will last until the end of September 2026. There is also an opportunity for the role to be extended depending on performance and business needs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 27, 2026
Seasonal
Support & Planning Officer 3 months temp initially Immediate Start Full-time Mon-Fri Based in Bolton Your new company I am currently working with a forward-thinking social housing provider committed to delivering high-quality homes and services that support thriving communities. With a strong focus on customer experience, compliance, and operational efficiency, I am looking for a Planning & Support Officer to help drive effective service delivery across our housing operations. Your new role As a Planning Officer, you will play a key role in coordinating and optimising the scheduling of works and services across the organisations housing stock. You'll ensure that resources are effectively planned, appointments are managed efficiently, and customers receive a reliable and responsive service. This role sits at the heart of business operations, working closely with repairs teams, contractors, and customer service colleagues to deliver excellent outcomes for residents. Currently, the business is readying itself for a large system transformation, and you will be an integral part of supporting the smooth transition, ensuring the workload is managed correctly: Key Responsibilities Develop and manage daily and weekly work schedules for repairs, maintenance, and housing services Allocate work to operatives and contractors to ensure efficient use of resources Monitor progress against plans, adjusting schedules to respond to changing priorities Ensure appointments are booked and managed in line with service standards and resident expectations Liaise with internal teams and external contractors to coordinate service delivery Identify and resolve scheduling conflicts, delays, or service issues Maintain accurate records and produce performance reports on service delivery and productivity Support continuous improvement by identifying opportunities to enhance planning processes What you'll need to succeed You will be an organised and proactive individual with a strong eye for detail and the ability to work in a fast-paced environment. Excellent planning and organisational skills Strong communication and stakeholder management abilities Ability to prioritise and manage multiple tasks under pressure Customer-focused approach with a commitment to service excellence Confident using systems and data to inform decision-making Experience & Skills Previous experience in a planning, scheduling, or coordination role Experience within social housing, property services, or repairs & maintenance is highly desirable. Strong IT skills, particularly in housing management or scheduling systems and Microsoft Office Understanding of operational service delivery and performance targets Experience working with contractors or field-based teams is an advantage What you'll get in return You will get the opportunity to work with a fantastic organisation as part of an extremely experienced team. This is a very exciting time for the organisation, and you will play a key part in the transformation project. You will be paid £19.62 per hour, inclusive of holiday pay, and will work 36 hours per week (Monday-Friday). You will work on site full time and there is free parking on offer. This role is to start at short notice and will last until the end of September 2026. There is also an opportunity for the role to be extended depending on performance and business needs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
About the role This is a senior leadership position responsible for the operational performance, quality, and strategic development of Kingsley's East region portfolio. You will provide visible, hands-on leadership to a cluster of Homes across Norfolk, Suffolk and Essex, driving a culture of high-quality, person-centred care alongside strong commercial performance. Reporting directly to the Co-Chief Operating Officer, you will be a key member of the Group's operational leadership team, contributing to business-wide strategy while owning the day-to-day performance of your region. Reports to: Chief Operating Officer Key duties and responsibilities Operational Leadership Provide strategic and operational oversight for all care homes and services within the East region Support, coach and develop the operations Managers to deliver outstanding care and meet regulatory requirements Conduct regular structured visits to homes, maintaining a visible and accessible leadership presence Lead the operational response to any quality or compliance concerns, working closely with the Group's Quality team Quality & Compliance Ensure all homes in the region maintain or achieve CQC ratings of Good or Outstanding Drive continuous improvement in care quality, resident experience and clinical outcomes Oversee preparation for CQC inspections and lead the response to regulatory findings Embed Kingsley's values and care standards across every home in the region Commercial Performance Take ownership of regional occupancy, revenue and EBITDA targets Work with Business Development and Sales teams to maintain strong referral pipelines and occupancy levels Manage regional budgets, identifying opportunities to improve efficiency without compromising care quality Support fee negotiations and local commissioner relationships People & Culture Support recruitment, retention and succession planning at Home Manager and operation manager level across the region Foster a positive, inclusive culture that supports staff wellbeing and reduces turnover Work with People team to manage complex employee relations matters at regional level Champion Kingsley's values and embed them throughout the regional workforce Skills and attributes Essential Proven senior operational leadership experience in the care home or wider healthcare sector Track record of managing multiple sites or services simultaneously Strong working knowledge of CQC standards and the regulatory environment for adult social care Demonstrated ability to drive quality improvement and manage underperformance Commercially astute, with experience owning P&L or budget accountability Outstanding people leadership skills a developer of talent, not just a performance manager Excellent communication and stakeholder engagement skills Desirable Experience operating at regional director level or equivalent Registered Manager qualification or equivalent clinical/care leadership background Familiarity with the care market and local commissioning landscape Experience supporting new home openings or acquisitions What will you gain? Competitive salary commensurate with experience Company car or car allowance Performance-related bonus Private healthcare on qualifying 25 days annual leave plus bank holidays Pension scheme
Jun 27, 2026
Full time
About the role This is a senior leadership position responsible for the operational performance, quality, and strategic development of Kingsley's East region portfolio. You will provide visible, hands-on leadership to a cluster of Homes across Norfolk, Suffolk and Essex, driving a culture of high-quality, person-centred care alongside strong commercial performance. Reporting directly to the Co-Chief Operating Officer, you will be a key member of the Group's operational leadership team, contributing to business-wide strategy while owning the day-to-day performance of your region. Reports to: Chief Operating Officer Key duties and responsibilities Operational Leadership Provide strategic and operational oversight for all care homes and services within the East region Support, coach and develop the operations Managers to deliver outstanding care and meet regulatory requirements Conduct regular structured visits to homes, maintaining a visible and accessible leadership presence Lead the operational response to any quality or compliance concerns, working closely with the Group's Quality team Quality & Compliance Ensure all homes in the region maintain or achieve CQC ratings of Good or Outstanding Drive continuous improvement in care quality, resident experience and clinical outcomes Oversee preparation for CQC inspections and lead the response to regulatory findings Embed Kingsley's values and care standards across every home in the region Commercial Performance Take ownership of regional occupancy, revenue and EBITDA targets Work with Business Development and Sales teams to maintain strong referral pipelines and occupancy levels Manage regional budgets, identifying opportunities to improve efficiency without compromising care quality Support fee negotiations and local commissioner relationships People & Culture Support recruitment, retention and succession planning at Home Manager and operation manager level across the region Foster a positive, inclusive culture that supports staff wellbeing and reduces turnover Work with People team to manage complex employee relations matters at regional level Champion Kingsley's values and embed them throughout the regional workforce Skills and attributes Essential Proven senior operational leadership experience in the care home or wider healthcare sector Track record of managing multiple sites or services simultaneously Strong working knowledge of CQC standards and the regulatory environment for adult social care Demonstrated ability to drive quality improvement and manage underperformance Commercially astute, with experience owning P&L or budget accountability Outstanding people leadership skills a developer of talent, not just a performance manager Excellent communication and stakeholder engagement skills Desirable Experience operating at regional director level or equivalent Registered Manager qualification or equivalent clinical/care leadership background Familiarity with the care market and local commissioning landscape Experience supporting new home openings or acquisitions What will you gain? Competitive salary commensurate with experience Company car or car allowance Performance-related bonus Private healthcare on qualifying 25 days annual leave plus bank holidays Pension scheme
Interim Finance Manager - 3-6 months - Immediate start available Company Background Hays Senior Finance are exclusively supporting a fantastic British brand with a global reputation for creativity, quality, and originality. They blend rich heritage with a pioneering, globally inspired spirit. Role Overview As interim Finance Manager, you will be responsible for the day-to-day financial operations of the business. This is a hands-on role with a strong focus on accurate accounting, robust reporting, and effective financial controls as the business continues to expand. Reporting to the Chief Financial Officer, you will work closely with senior stakeholders across the business. You will play a central role in ensuring financial discipline, supporting informed decision-making, and enabling sustainable growth as the organisation evolves. Key Responsibilities Own the core accounting operations of the business, delivering accurate daily and weekly financial reporting and continuously improving the quality, relevance, and usability of management information. Deliver a timely and accurate month-end close, including preparation and review of balance sheet reconciliations and oversight of subsidiaries in line with company and Group reporting deadlines. Prepare and submit statutory and regulatory filings, including VAT returns, import declarations, and other required compliance submissions. Manage sales ledger and purchase ledger activities, including approval of working capital movements and forecasting material cash-flow impacts for the CFO. Maintain and enhance strong financial controls and processes, embedding new systems and ways of working that support budgeting, forecasting, and scalable growth. Qualifications and Experience Demonstrable experience owning and managing core financial operations within a commercial business environment. Part-qualified or fully qualified through a recognised accounting body (e.g. ACCA, CIMA, ACA). Candidates qualified by experience will also be considered, provided they demonstrate strong practical knowledge of financial operations, reporting, and controls. Strong working knowledge of daily, weekly, and month-end reporting, with a track record of meeting company and Group reporting deadlines in a growing and/or multi-channel business. Experience managing sales ledger and purchase ledger teams, with accountability for working capital and cash-flow management. Proven ability to improve reporting quality, controls, systems, or financial processes to support business growth and operational efficiency. Why Join Us? This is an opportunity to take real ownership within a globally recognised British brand. As Finance Manager, you'll play a central, hands-on role in the day-to-day financial operations of the business, with direct exposure to senior leadership and the chance to influence how the business grows. You'll work closely with the CFO and key stakeholders, shaping reporting, controls, and processes that support informed decision-making and scalable growth. Rather than firefighting, you'll have the scope to improve systems, enhance business intelligence, and embed best practice. Alongside meaningful responsibility and professional development, you'll be part of a creative, inclusive environment that values quality, originality, and collaboration - supporting a brand that continues to shape global design conversations.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Jun 27, 2026
Seasonal
Interim Finance Manager - 3-6 months - Immediate start available Company Background Hays Senior Finance are exclusively supporting a fantastic British brand with a global reputation for creativity, quality, and originality. They blend rich heritage with a pioneering, globally inspired spirit. Role Overview As interim Finance Manager, you will be responsible for the day-to-day financial operations of the business. This is a hands-on role with a strong focus on accurate accounting, robust reporting, and effective financial controls as the business continues to expand. Reporting to the Chief Financial Officer, you will work closely with senior stakeholders across the business. You will play a central role in ensuring financial discipline, supporting informed decision-making, and enabling sustainable growth as the organisation evolves. Key Responsibilities Own the core accounting operations of the business, delivering accurate daily and weekly financial reporting and continuously improving the quality, relevance, and usability of management information. Deliver a timely and accurate month-end close, including preparation and review of balance sheet reconciliations and oversight of subsidiaries in line with company and Group reporting deadlines. Prepare and submit statutory and regulatory filings, including VAT returns, import declarations, and other required compliance submissions. Manage sales ledger and purchase ledger activities, including approval of working capital movements and forecasting material cash-flow impacts for the CFO. Maintain and enhance strong financial controls and processes, embedding new systems and ways of working that support budgeting, forecasting, and scalable growth. Qualifications and Experience Demonstrable experience owning and managing core financial operations within a commercial business environment. Part-qualified or fully qualified through a recognised accounting body (e.g. ACCA, CIMA, ACA). Candidates qualified by experience will also be considered, provided they demonstrate strong practical knowledge of financial operations, reporting, and controls. Strong working knowledge of daily, weekly, and month-end reporting, with a track record of meeting company and Group reporting deadlines in a growing and/or multi-channel business. Experience managing sales ledger and purchase ledger teams, with accountability for working capital and cash-flow management. Proven ability to improve reporting quality, controls, systems, or financial processes to support business growth and operational efficiency. Why Join Us? This is an opportunity to take real ownership within a globally recognised British brand. As Finance Manager, you'll play a central, hands-on role in the day-to-day financial operations of the business, with direct exposure to senior leadership and the chance to influence how the business grows. You'll work closely with the CFO and key stakeholders, shaping reporting, controls, and processes that support informed decision-making and scalable growth. Rather than firefighting, you'll have the scope to improve systems, enhance business intelligence, and embed best practice. Alongside meaningful responsibility and professional development, you'll be part of a creative, inclusive environment that values quality, originality, and collaboration - supporting a brand that continues to shape global design conversations.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
We are seeking an experienced and proactive HR Team Leader / HR Advisor / HR Officer to supervise a busy HR Operations team. This is a pivotal role, providing professional HR advice and ensuring the effective delivery of a comprehensive HR support and HR operations service to the organisation. You will play a key role in supervising the HR Operations team, handling all transactional matters on a full range of generalist HR issues including recruitment, guidance on HR policies and processes and the full employee life cycle. Working with other members of the team, you will help drive an efficient, compliant, and responsive HR service, supporting the organisation's people strategy and operational objectives. Key ResponsibilitiesHR Advice & Support - (Self & Team) Provide high-quality HR advice to managers, employees, and colleagues on policies, procedures, and employment legislation. Support and guide managers on employee relations matters, escalating complex cases where appropriate. Attend meetings to provide professional HR input and guidance. Advise on right to work requirements, vetting and barring checks, and sponsorship processes, ensuring full compliance with regulations. HR Operations & Transaction Management Oversee recruitment processes and the full employee life cycle, ensuring timely and accurate delivery. Manage HR data and contractual documentation, ensuring accuracy across HR and Payroll systems. Oversee the production and authorisation of HR correspondence in line with audit requirements. Ensure employee records are maintained accurately and securely. Monitor and manage pre-employment checks and onboarding for non-advertised roles. Run and analyse HR data reports to support operational needs and decision-making. Team Leadership & Management Support the day-to-day management of the HR Operations team, ensuring a fair and effective distribution of workload. Provide coaching, training, and development support to team members. Lead on performance development reviews and identify development opportunities. Address performance or conduct issues within the team, working with senior HR colleagues where needed. Drive continuous improvement of processes and systems to enhance service delivery. Stakeholder Engagement & Communication Build strong working relationships with internal stakeholders and partner teams, including Payroll. Deliver clear and effective communication across the team and wider organisation Ensure HR messaging and guidance are consistent, professional, and accessible. Policy Development Contribute to the development and review of HR policies and procedures. Take the lead on specific policy updates or projects as required. You will have to demonstrate excellent attention to detail, excellent communication skills, and a good understanding of employee benefits and job evaluation. In addition, the successful candidate will need significant experience of process redesign, input into policy design and application of rewards and benefits matters. About YouYou will be an experienced HR professional with a strong operational background and a passion for delivering high-quality HR services. You will have: Solid knowledge of UK employment law and HR best practice Experience managing HR processes across the employee life cycle Proven ability to advise on complex HR matters with confidence Strong organisational skills and attention to detail Experience leading or supporting HR teams in a busy HR environment Excellent communication and relationship-building skills A proactive and solution-focused approach CIPD qualification - (Level 7 is desirable) or the desire to work towards this & relevant level of experience. Offer Hybrid role with at least 3 days per week on-site Excellent holiday and benefits package including pension scheme Training & Development opportunities If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 27, 2026
Full time
We are seeking an experienced and proactive HR Team Leader / HR Advisor / HR Officer to supervise a busy HR Operations team. This is a pivotal role, providing professional HR advice and ensuring the effective delivery of a comprehensive HR support and HR operations service to the organisation. You will play a key role in supervising the HR Operations team, handling all transactional matters on a full range of generalist HR issues including recruitment, guidance on HR policies and processes and the full employee life cycle. Working with other members of the team, you will help drive an efficient, compliant, and responsive HR service, supporting the organisation's people strategy and operational objectives. Key ResponsibilitiesHR Advice & Support - (Self & Team) Provide high-quality HR advice to managers, employees, and colleagues on policies, procedures, and employment legislation. Support and guide managers on employee relations matters, escalating complex cases where appropriate. Attend meetings to provide professional HR input and guidance. Advise on right to work requirements, vetting and barring checks, and sponsorship processes, ensuring full compliance with regulations. HR Operations & Transaction Management Oversee recruitment processes and the full employee life cycle, ensuring timely and accurate delivery. Manage HR data and contractual documentation, ensuring accuracy across HR and Payroll systems. Oversee the production and authorisation of HR correspondence in line with audit requirements. Ensure employee records are maintained accurately and securely. Monitor and manage pre-employment checks and onboarding for non-advertised roles. Run and analyse HR data reports to support operational needs and decision-making. Team Leadership & Management Support the day-to-day management of the HR Operations team, ensuring a fair and effective distribution of workload. Provide coaching, training, and development support to team members. Lead on performance development reviews and identify development opportunities. Address performance or conduct issues within the team, working with senior HR colleagues where needed. Drive continuous improvement of processes and systems to enhance service delivery. Stakeholder Engagement & Communication Build strong working relationships with internal stakeholders and partner teams, including Payroll. Deliver clear and effective communication across the team and wider organisation Ensure HR messaging and guidance are consistent, professional, and accessible. Policy Development Contribute to the development and review of HR policies and procedures. Take the lead on specific policy updates or projects as required. You will have to demonstrate excellent attention to detail, excellent communication skills, and a good understanding of employee benefits and job evaluation. In addition, the successful candidate will need significant experience of process redesign, input into policy design and application of rewards and benefits matters. About YouYou will be an experienced HR professional with a strong operational background and a passion for delivering high-quality HR services. You will have: Solid knowledge of UK employment law and HR best practice Experience managing HR processes across the employee life cycle Proven ability to advise on complex HR matters with confidence Strong organisational skills and attention to detail Experience leading or supporting HR teams in a busy HR environment Excellent communication and relationship-building skills A proactive and solution-focused approach CIPD qualification - (Level 7 is desirable) or the desire to work towards this & relevant level of experience. Offer Hybrid role with at least 3 days per week on-site Excellent holiday and benefits package including pension scheme Training & Development opportunities If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Senior Local Land Charges Officer Location: Newham Department: Planning & Development Rate: 22.79 PAYE Term - up to 6 months Are you an experienced and detail-oriented professional ready to make a difference? Our client is seeking a Senior Local Land Charges Officer to join their dynamic Local Land Charges team. This is a fantastic opportunity to ensure property search information is accurate, up-to-date, and delivered efficiently to customers! What You'll Be Doing: In this vital role, you will: Manage and organise day-to-day Local Land Charges operations Process official search applications and respond to inquiries Maintain and update the Land Charges Register and related systems Quality check search reports to ensure accuracy Provide information to customers and support personal search inquiries Monitor team performance and drive improvements in processes and systems Handle complex and technical cases independently Guide and support colleagues as needed Represent the team in meetings and working groups Step in for the manager when required What We're Looking For: Knowledge & Experience: Strong understanding of Local Land Charges and relevant legislation At least 5 years' experience in a similar role Proven experience in completing searches and managing queries Knowledge of local government pressures and service delivery Confident working with databases and business systems Skills: Excellent attention to detail and accuracy Strong written and verbal communication skills Ability to manage a busy workload and meet deadlines Problem-solving mindset with a proactive approach Good organisational and planning skills Experience improving systems or processes Personal Attributes: Customer-focused with a professional approach Collaborative and supportive team player Positive attitude with a drive to enhance services Committed to equality, diversity, and high standards of service If you're ready to take your career to the next level and contribute to an important service, we'd love to hear from you! Apply now and be part of a team dedicated to excellence! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 26, 2026
Seasonal
Job Title: Senior Local Land Charges Officer Location: Newham Department: Planning & Development Rate: 22.79 PAYE Term - up to 6 months Are you an experienced and detail-oriented professional ready to make a difference? Our client is seeking a Senior Local Land Charges Officer to join their dynamic Local Land Charges team. This is a fantastic opportunity to ensure property search information is accurate, up-to-date, and delivered efficiently to customers! What You'll Be Doing: In this vital role, you will: Manage and organise day-to-day Local Land Charges operations Process official search applications and respond to inquiries Maintain and update the Land Charges Register and related systems Quality check search reports to ensure accuracy Provide information to customers and support personal search inquiries Monitor team performance and drive improvements in processes and systems Handle complex and technical cases independently Guide and support colleagues as needed Represent the team in meetings and working groups Step in for the manager when required What We're Looking For: Knowledge & Experience: Strong understanding of Local Land Charges and relevant legislation At least 5 years' experience in a similar role Proven experience in completing searches and managing queries Knowledge of local government pressures and service delivery Confident working with databases and business systems Skills: Excellent attention to detail and accuracy Strong written and verbal communication skills Ability to manage a busy workload and meet deadlines Problem-solving mindset with a proactive approach Good organisational and planning skills Experience improving systems or processes Personal Attributes: Customer-focused with a professional approach Collaborative and supportive team player Positive attitude with a drive to enhance services Committed to equality, diversity, and high standards of service If you're ready to take your career to the next level and contribute to an important service, we'd love to hear from you! Apply now and be part of a team dedicated to excellence! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
First Choice Recruitment Services
Bromsgrove, Worcestershire
Finance Manager (Part-Time) Our Bromsgrove based client is an innovative technology company engaged in cutting-edge research to meet the needs of Government customers. Due to continued growth, they have a vacancy for an experienced Part-Time Finance Manager to take ownership of the finance function. This is a hands-on role suited to someone who enjoys working in the detail, improving processes and producing accurate, meaningful financial reporting. You ll work closely with the wider business to improve systems, support decision-making and help strengthen financial controls as the company continues to grow.The ideal candidate will have knowledge of implementing new systems, working within a structured and complex organisation (government/MOD knowledge an advantage) and driving organisational changes. You ll manage a part-time Finance Officer who handles the day-to-day transactional finance work, allowing you to focus on management reporting, forecasting, controls and process improvement. Salary: c£55/60k per annum pro rata Hours: 15/20 hours over 3 days ideally Monday, Tuesday and Friday (Friday is a key day) Located in the Bromsgrove office but travel to head office (Tewkesbury) is required once a month Hybrid flexible working is supported. Security Check (SC) and Developed Vetting (DC) are essential therefore the role is only open to British Passport holders. Key Responsibilities Management Accounts & Reporting Own and improve the month-end process and produce accurate management accounts. Prepare monthly board reports with variance analysis and business performance commentary. Develop reporting tools and processes to support business growth and operational changes. Work with Directors and department managers to improve reporting, controls and data quality. Provide financial analysis and insight to support decision-making. Budgeting, Forecasting & Cashflow Finance Operations Manage and support the part-time Finance Officer responsible for transactional finance tasks including AP, AR, credit control, accruals, prepayments and fixed assets. Review and approve monthly payroll. Support transactional finance tasks when needed during busy periods or year-end. Improve financial controls, processes and reporting procedures. Tax, Audit & Compliance Lead the year-end process and act as the main contact for external accountants and auditors. Prepare and submit quarterly VAT returns. About You Fully qualified accountant (ACCA, CIMA or ACA) or strong QBE experience. Previous experience in a Finance Manager role within an SME environment. Hands-on, organised and detail-focused. Strong Excel skills and confident in building financial models and reports. Experience using cloud accounting software, ideally QuickBooks. Comfortable with improving processes and introducing new ways of working. Strong communication skills and able to work closely with non-finance teams. Experience within engineering, manufacturing or project-based businesses would be useful. To apply please forward your up to date CV and or call us for more information. First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers
Jun 26, 2026
Full time
Finance Manager (Part-Time) Our Bromsgrove based client is an innovative technology company engaged in cutting-edge research to meet the needs of Government customers. Due to continued growth, they have a vacancy for an experienced Part-Time Finance Manager to take ownership of the finance function. This is a hands-on role suited to someone who enjoys working in the detail, improving processes and producing accurate, meaningful financial reporting. You ll work closely with the wider business to improve systems, support decision-making and help strengthen financial controls as the company continues to grow.The ideal candidate will have knowledge of implementing new systems, working within a structured and complex organisation (government/MOD knowledge an advantage) and driving organisational changes. You ll manage a part-time Finance Officer who handles the day-to-day transactional finance work, allowing you to focus on management reporting, forecasting, controls and process improvement. Salary: c£55/60k per annum pro rata Hours: 15/20 hours over 3 days ideally Monday, Tuesday and Friday (Friday is a key day) Located in the Bromsgrove office but travel to head office (Tewkesbury) is required once a month Hybrid flexible working is supported. Security Check (SC) and Developed Vetting (DC) are essential therefore the role is only open to British Passport holders. Key Responsibilities Management Accounts & Reporting Own and improve the month-end process and produce accurate management accounts. Prepare monthly board reports with variance analysis and business performance commentary. Develop reporting tools and processes to support business growth and operational changes. Work with Directors and department managers to improve reporting, controls and data quality. Provide financial analysis and insight to support decision-making. Budgeting, Forecasting & Cashflow Finance Operations Manage and support the part-time Finance Officer responsible for transactional finance tasks including AP, AR, credit control, accruals, prepayments and fixed assets. Review and approve monthly payroll. Support transactional finance tasks when needed during busy periods or year-end. Improve financial controls, processes and reporting procedures. Tax, Audit & Compliance Lead the year-end process and act as the main contact for external accountants and auditors. Prepare and submit quarterly VAT returns. About You Fully qualified accountant (ACCA, CIMA or ACA) or strong QBE experience. Previous experience in a Finance Manager role within an SME environment. Hands-on, organised and detail-focused. Strong Excel skills and confident in building financial models and reports. Experience using cloud accounting software, ideally QuickBooks. Comfortable with improving processes and introducing new ways of working. Strong communication skills and able to work closely with non-finance teams. Experience within engineering, manufacturing or project-based businesses would be useful. To apply please forward your up to date CV and or call us for more information. First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers
Paralegal - Venture Capital - High Growth Business The opportunity Were hiring a Legal & HR Officer to take a central role in building the infrastructure of a fast-growing, global business. This is not a siloed role youll be working across legal, HR, commercial and governance , partnering directly with senior leadership and playing a visible role in Azotics next phase of growth click apply for full job details
Jun 26, 2026
Full time
Paralegal - Venture Capital - High Growth Business The opportunity Were hiring a Legal & HR Officer to take a central role in building the infrastructure of a fast-growing, global business. This is not a siloed role youll be working across legal, HR, commercial and governance , partnering directly with senior leadership and playing a visible role in Azotics next phase of growth click apply for full job details
Inspection & Compliance Officer (Health & Safety) Newquay, England Inspection & Compliance Officer (Health & Safety) - Day-Based Role (Part-Time) Location: Newquay office/field based Reports to: Health & Safety Manager Strategic Oversight: Director of Operations We're recruiting a part-time Inspection & Compliance Officer (Health & Safety) to ensure the Council remains compliant with legislation, regulations, and internal policies. This role combines inspections, audits, risk assessments, and guidance to maintain high safety and compliance standards across Council operations. You'll work closely with the Town Clerk and senior management to support a safe and compliant working environment for all staff and members. Shift Pattern Part-time: 20 hours per week ( 16,496.22 per annum) Field-based site visits required; office-based tasks Occasional weekend work may be required Key Responsibilities Conduct site inspections, risk assessments, and safety audits across Council operations Ensure compliance with health & safety legislation and internal policies Provide guidance and support to the Town Clerk and Management Team on safety and compliance matters Develop and deliver training programs to ensure staff and members are up to date with legislation Maintain accurate records of inspections, audits, risk assessments, and reports Review policies and procedures regularly, recommending updates as required Support preparation of key reports for senior management and liaise with external stakeholders, including solicitors, as needed Assist with emergency planning and public space safety initiatives Person Specification Experience & Skills Strong understanding of health & safety legislation and risk management frameworks Ability to interpret and apply complex regulations practically Confident in conducting risk assessments, inspections, and compliance audits Excellent written and verbal communication skills Strong IT and administrative skills, proficient in Microsoft Office and digital reporting tools Full UK driving licence required Flexibility to work occasional weekends Essential Qualifications NVQ Level 3 or above in a relevant subject Good standard of general education (GCSEs or equivalent) Knowledge of digital communication platforms and compliance reporting systems Desirable Qualifications Experience working in or alongside Local Government Familiarity with case management and digital inspection tools Awareness of public space safety principles, including Martyn's Law Proactive, practical, and strategic problem-solving approach What We Offer Part-time salary: 20 hours per week ( 16,496.22 per annum) Opportunity to work in a key safety and compliance role Involvement in strategic and operational health & safety initiatives Supportive team environment with ongoing training opportunities Varied role with real impact across Council services For more information about the role, please call our office on (phone number removed) and ask for Olivia. The Best Connection is acting as an Employment Business in relation to this vacancy.
Jun 26, 2026
Full time
Inspection & Compliance Officer (Health & Safety) Newquay, England Inspection & Compliance Officer (Health & Safety) - Day-Based Role (Part-Time) Location: Newquay office/field based Reports to: Health & Safety Manager Strategic Oversight: Director of Operations We're recruiting a part-time Inspection & Compliance Officer (Health & Safety) to ensure the Council remains compliant with legislation, regulations, and internal policies. This role combines inspections, audits, risk assessments, and guidance to maintain high safety and compliance standards across Council operations. You'll work closely with the Town Clerk and senior management to support a safe and compliant working environment for all staff and members. Shift Pattern Part-time: 20 hours per week ( 16,496.22 per annum) Field-based site visits required; office-based tasks Occasional weekend work may be required Key Responsibilities Conduct site inspections, risk assessments, and safety audits across Council operations Ensure compliance with health & safety legislation and internal policies Provide guidance and support to the Town Clerk and Management Team on safety and compliance matters Develop and deliver training programs to ensure staff and members are up to date with legislation Maintain accurate records of inspections, audits, risk assessments, and reports Review policies and procedures regularly, recommending updates as required Support preparation of key reports for senior management and liaise with external stakeholders, including solicitors, as needed Assist with emergency planning and public space safety initiatives Person Specification Experience & Skills Strong understanding of health & safety legislation and risk management frameworks Ability to interpret and apply complex regulations practically Confident in conducting risk assessments, inspections, and compliance audits Excellent written and verbal communication skills Strong IT and administrative skills, proficient in Microsoft Office and digital reporting tools Full UK driving licence required Flexibility to work occasional weekends Essential Qualifications NVQ Level 3 or above in a relevant subject Good standard of general education (GCSEs or equivalent) Knowledge of digital communication platforms and compliance reporting systems Desirable Qualifications Experience working in or alongside Local Government Familiarity with case management and digital inspection tools Awareness of public space safety principles, including Martyn's Law Proactive, practical, and strategic problem-solving approach What We Offer Part-time salary: 20 hours per week ( 16,496.22 per annum) Opportunity to work in a key safety and compliance role Involvement in strategic and operational health & safety initiatives Supportive team environment with ongoing training opportunities Varied role with real impact across Council services For more information about the role, please call our office on (phone number removed) and ask for Olivia. The Best Connection is acting as an Employment Business in relation to this vacancy.
Location: North London Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis. This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities Conduct field visits to gather data, complete inspections, and support operational activities. Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. Accurately record findings, updates, and reports using handheld technology and internal systems. Communicate field observations and updates effectively with internal teams. Support issue resolution by identifying concerns and escalating matters where required. Maintain accurate records and complete all administrative tasks in a timely manner. Represent our client professionally at all times while working across various locations. Ensure compliance with all health, safety, and environmental procedures. Candidate Requirements Excellent customer service and interpersonal skills. Strong verbal communication skills and professional phone etiquette. Comfortable using handheld devices, mobile applications, and digital systems. Ability to work independently and manage workload effectively. Strong attention to detail and problem-solving abilities. Must have a full UK driver's licence, access to reliable transportation, and be willing to travel between sites. Previous experience in a field-based, customer-facing, or operational role is advantageous but not essential. Warrant Officer experience would be beneficial, although not essential. Role Details 37.5 hours per week - flexibility required between the hours of 8am - 8pm Candidates must have own vehicle with business insurance MOT and valid insurance required Comfortable with lone working and distance driving Mileage paid at 0.19p per mile Salary: 14.80 per hour, paid weekly If you are reliable, proactive, and looking for a rewarding opportunity with a respected organisation, we would love to hear from you. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Jun 26, 2026
Contractor
Location: North London Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis. This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities Conduct field visits to gather data, complete inspections, and support operational activities. Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. Accurately record findings, updates, and reports using handheld technology and internal systems. Communicate field observations and updates effectively with internal teams. Support issue resolution by identifying concerns and escalating matters where required. Maintain accurate records and complete all administrative tasks in a timely manner. Represent our client professionally at all times while working across various locations. Ensure compliance with all health, safety, and environmental procedures. Candidate Requirements Excellent customer service and interpersonal skills. Strong verbal communication skills and professional phone etiquette. Comfortable using handheld devices, mobile applications, and digital systems. Ability to work independently and manage workload effectively. Strong attention to detail and problem-solving abilities. Must have a full UK driver's licence, access to reliable transportation, and be willing to travel between sites. Previous experience in a field-based, customer-facing, or operational role is advantageous but not essential. Warrant Officer experience would be beneficial, although not essential. Role Details 37.5 hours per week - flexibility required between the hours of 8am - 8pm Candidates must have own vehicle with business insurance MOT and valid insurance required Comfortable with lone working and distance driving Mileage paid at 0.19p per mile Salary: 14.80 per hour, paid weekly If you are reliable, proactive, and looking for a rewarding opportunity with a respected organisation, we would love to hear from you. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Complaints Officer 9-5pm Monday - Friday Tunbridge Wells 16ph Are you passionate about providing excellent customer service? Do you have a knack for resolving issues and a keen eye for detail? Our client is looking for a dedicated Complaints Officer to join their Compliance Team! This is your chance to make a real difference by ensuring customer satisfaction and enhancing service quality. As a key member of the team, you will be the first point of contact for existing complaints and assist with vital administrative tasks. Your role will be crucial in maintaining high standards of service delivery. Key Responsibilities: First Point of Contact: Address and escalate queries or complaints from stakeholders efficiently, keeping in line with GDPR regulations. Complaint Resolution: Tackle complaints head-on, ensuring issues are resolved satisfactorily while maintaining clear documentation. Timely Customer Contact: Respond to phone calls, emails, and letters within set timescales to deliver exceptional customer service. Daily Enquiries: Manage day-to-day repair enquiries from the helpdesk, collaborating with contractors for timely issue resolution. Data Support: Assist with audits by providing accurate data and reports. Collaboration: Liaise with various departments, staff, and outside agencies to ensure cohesive operations. Continuous Improvement: Utilise customer feedback to enhance processes and move towards digital working. Standard Responses: Process letters and ensure compliance with company requirements. Essential Skills: Proficient in Microsoft products, especially Excel. Strong experience in dealing with complaints and providing excellent customer service. Excellent administrative skills and experience processing letters and reports. Experience liaising with customers through various communication channels. Proven ability to analyse data and produce reports. Key Competencies: Strong planning and organising skills. Exceptional communication abilities. Collaborative mindset and a willingness to work as part of a team. Why work with Office Angels? Paid annual leave accrued from day 1 Boost benefits including discounts on major brands and services Free eye care vouchers A reputable agency with 40 years in the market - opportunity to receive temps lunches, temp of the month awards and a tree planted when placed permanently If you're ready to take on a rewarding role that allows you to shine, we'd love to hear from you! Apply today and be a part of our client's mission to deliver top-notch service! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 26, 2026
Seasonal
Complaints Officer 9-5pm Monday - Friday Tunbridge Wells 16ph Are you passionate about providing excellent customer service? Do you have a knack for resolving issues and a keen eye for detail? Our client is looking for a dedicated Complaints Officer to join their Compliance Team! This is your chance to make a real difference by ensuring customer satisfaction and enhancing service quality. As a key member of the team, you will be the first point of contact for existing complaints and assist with vital administrative tasks. Your role will be crucial in maintaining high standards of service delivery. Key Responsibilities: First Point of Contact: Address and escalate queries or complaints from stakeholders efficiently, keeping in line with GDPR regulations. Complaint Resolution: Tackle complaints head-on, ensuring issues are resolved satisfactorily while maintaining clear documentation. Timely Customer Contact: Respond to phone calls, emails, and letters within set timescales to deliver exceptional customer service. Daily Enquiries: Manage day-to-day repair enquiries from the helpdesk, collaborating with contractors for timely issue resolution. Data Support: Assist with audits by providing accurate data and reports. Collaboration: Liaise with various departments, staff, and outside agencies to ensure cohesive operations. Continuous Improvement: Utilise customer feedback to enhance processes and move towards digital working. Standard Responses: Process letters and ensure compliance with company requirements. Essential Skills: Proficient in Microsoft products, especially Excel. Strong experience in dealing with complaints and providing excellent customer service. Excellent administrative skills and experience processing letters and reports. Experience liaising with customers through various communication channels. Proven ability to analyse data and produce reports. Key Competencies: Strong planning and organising skills. Exceptional communication abilities. Collaborative mindset and a willingness to work as part of a team. Why work with Office Angels? Paid annual leave accrued from day 1 Boost benefits including discounts on major brands and services Free eye care vouchers A reputable agency with 40 years in the market - opportunity to receive temps lunches, temp of the month awards and a tree planted when placed permanently If you're ready to take on a rewarding role that allows you to shine, we'd love to hear from you! Apply today and be a part of our client's mission to deliver top-notch service! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
