2909 jobs found

Salary: Competitive plus Veolia benefits and pension Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington WA3 6FW Duration: FTC 6 months (possibility to extend or become permanent) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential We're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role. Don't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential. Sound good? We can't wait to hear from you! What will you be doing? The difference you'll make; Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively Always putting our customers first and finding personalised solutions to meet their needs Building strong relationships with both internal and external customers to ensure we deliver the best service Constantly seeking ways to improve the customer experience and resolve any challenges they may face Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality Supporting the business by promoting Veolia's products and services to our customers Embracing a curious and proactive attitude to continuously develop our knowledge and skills Working collaboratively with other teams to deliver timely resolutions for our customers Bringing your best selves to work every day to achieve targeted growth and provide exceptional service Resolution of invoice disputes with pace to ensure customer satisfaction Purchase Order Management Leading with empowerment to negotiate credit notes and invoice adjustments Working alongside credit control to ensure cash is collectable Compliance with all Veolia policies and procedures, taking ownership to ensure overall team/department objectives are met What we're looking for: We welcome applications from candidates who have minimal Customer Service and Administration experience, as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you. Our must-haves. What you'll bring; Proven ability to put the customer first, whether it's face to face or on the phone An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach Use strong planning and organisational skills to deliver excellent service Show great interpersonal skills and pay attention to detail in everything we do Be proactive, adaptable, and always willing to go the extra mile for our customers Have a passion for personal and professional growth, and a commitment to exceeding expectations Be open to a broad range of activities and able to adapt to changing business needs Good attention to detail, speed of typing, and a friendly telephone manner are essential A basic understanding of business finance and customer profitability is important Be proficient in using Google Office Applications and able to learn new systems quickly Take initiative and have a genuine interest in going above and beyond for customers What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Customer Service Advisor Job Location: Poole, Dorset (nr Fleetsbridge) Job Type: Permanent Salary: £27,000 per annum Hours: 39 hours per week, Monday Thursday 8am 5pm & Friday 8am 4pm Benefits: Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy up to 4 days additional holiday every year Free car parking Various discounts available for shopping / cinema / gyms etc. Fun, modern and friendly working environment Excellent training Regular company team building events An excellent opportunity has arisen to join a leading decorative homeware manufacturer to work within their Customer Service Team as a Customer Service Advisor You will be the first point of contact for all enquiries regarding stock, lead times, pricing and orders and the company is looking for the team to provide and excellent customer experience. Some of your duties will includeas the Customer Service Advisor: Providing a helpful and cheerful customer experience via telephone and email Promptly answering customer enquiries regarding stock, order progress, pricing etc. Accurately processing customer orders Talking to other departments to make sure customer orders are completed and dispatched on time Keeping customers up to date with their orders Administrative duties such as filing, updating spreadsheets, keeping the office tidy etc The successful applicant will: Have previous experience within a Customer Service position Be PC literate with experience of using Microsoft packages including word & excel A cheerful personality with a willingness to help customers with all their enquiries For more information about the Customer Service Advisor opportunity please contact our Recruitment Team on (phone number removed) or send your CV.

Job Title: Customer Service Advisor Location: Swindon, SN25 Pay Rate: £13.00 Shifts: Monday to Friday , 9am 5pm Contract: Temp to Perm Gap personnel are currently recruiting for the role of Customer Service Advisor, SN25. The global garden furniture manufacturer is just coming into peak, and us working in partnership are recruiting for additional 2 Customer Service Advisors. Ideal candidate must have good English written and spoken, and warehouse experience would be an advantage. Must be also PC literate as lots of packing / goods in activities are involved in working on PC. For those who demonstrate good attendance, performance and great work approach, there will be on going position available after probation period. Job Duties: Delivering a Customer-First Experience Put the customer at the centre of every decision and interaction. Deliver a friendly, professional and empathetic service across all communication channels. Take ownership of customer enquiries from first contact through to resolution. Build trust and confidence by providing accurate information and regular updates. Create positive customer experiences that encourage loyalty and repeat business. Customer Support Respond to customer enquiries via email, telephone and other communication channels. Resolve customer queries efficiently whilst maintaining a high level of accuracy and attention to detail. Manage customer expectations through proactive communication. Escalate complex issues where appropriate whilst maintaining ownership until resolution. Order & Delivery Support Assist customers with order enquiries, delivery updates and returns. Liaise with Warehouse, Purchasing and courier partners to resolve customer issues. Investigate lost, delayed or damaged deliveries. Process refunds, replacements and credits in line with company procedures. Product & Quality Support Handle damaged, faulty and quality-related enquiries professionally. Gather accurate information to support supplier claims where applicable. Identify recurring product or service issues and escalate trends to the Customer Service Manager. Ensure customer resolutions are fair, consistent and aligned with company policies. Continuous Improvement Identify recurring customer issues and suggest improvements to processes and procedures. Help reduce unnecessary customer contacts by highlighting opportunities to improve the customer journey. Contribute to FAQs, knowledge articles and standard responses. Work collaboratively with other departments to improve service across the business. Skills & Experience Essential Previous customer service experience. Excellent written and verbal communication skills. Strong problem-solving and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. Excellent attention to detail. Confident using Microsoft Office and computer systems. A positive attitude and willingness to learn. Working hours : Monday to Friday 9am 5pm If the job sounds like for you, please contact Aga immediately on (phone number removed). Alternatively, please call the office on (phone number removed) and ask for Aga.

Job Title: Business Tax Manager Location: Cardiff Salary: Competitive Are you an experienced Business Tax Manager looking to join a firm where your expertise is valued and your career can continue to grow? Do you enjoy a varied role that combines corporate tax compliance with advisory work, building strong client relationships and mentoring others? If so, we'd love to hear from you! Our client is looking for a Business Tax Manager to join their growing Business & Corporate Tax team. You'll work with a diverse portfolio of owner-managed businesses, large corporates and international groups, delivering high-quality tax advice while helping clients achieve their commercial goals. The Role: Manage a portfolio of business tax clients, delivering both compliance and advisory services Advise owner-managed businesses, large corporates and international groups Identify tax planning opportunities and provide practical commercial advice Support and develop junior members of the Business Tax team Contribute to business development and help grow the tax portfolio About You: ACA, ACCA and/or CTA/CIOT qualified Experienced in Corporate or Business Tax within practice Confident managing your own portfolio of clients Strong technical knowledge with a proactive, commercial approach Enjoy mentoring junior team members and building client relationships Benefits: Hybrid and flexible working Private medical insurance Pension contribution Enhanced family-friendly policies Ongoing learning, development and career progression Next steps: If this sounds like the opportunity for you, please call Clarissa on (phone number removed) or email (url removed), or click Apply to upload your CV for consideration. We look forward to hearing from you!

IAM Consultant Microsoft Identity & Access Management Entra ID Security Salary: £70,000 + Benefits Location: Fully Remote (UK) Type: Permanent, Full-Time Are you an experienced Identity & Access Management professional with a passion for Microsoft technologies? Do you have proven experience designing and delivering Microsoft Identity solutions across Entra ID, Active Directory and Hybrid Identity environments? Are you confident engaging with stakeholders, leading technical workshops and delivering secure, scalable identity solutions that support modern security strategies? If so, this could be an excellent opportunity to join a growing Microsoft-focused consultancy delivering strategic Identity and Security projects across a diverse client portfolio. The Opportunity We are seeking an experienced IAM Consultant to support the design, implementation and optimisation of Identity and Access Management solutions across the Microsoft technology stack. This is a client-facing consultancy role where you will act as a trusted advisor, helping organisations modernise their identity platforms, strengthen security controls and implement best-practice identity governance. Working alongside Architects, Project Managers, Security Consultants and Technical Delivery teams, you will deliver innovative and secure identity solutions while supporting clients throughout their digital transformation journeys. What You Will Be Doing You will be involved in the full project lifecycle, including discovery, design, implementation, migration and handover activities. Key responsibilities include: Delivering Microsoft Identity and Access Management solutions across enterprise environments Leading discovery workshops and technical design sessions Assessing existing identity architectures and security controls Designing and implementing Microsoft Entra ID solutions Supporting Active Directory modernisation and Hybrid Identity deployments Implementing Conditional Access policies and Zero Trust principles Delivering Multi-Factor Authentication (MFA) and Passwordless Authentication solutions Configuring and supporting Single Sign-On (SSO) integrations Designing Joiner, Mover and Leaver (JML) processes Implementing Role-Based Access Control (RBAC) models Supporting Identity Governance and Administration (IGA) initiatives Delivering Privileged Identity Management (PIM) and Privileged Access Management (PAM) solutions Developing High-Level and Low-Level Design documentation Supporting migration, testing, cutover and operational handover activities Providing technical guidance and best-practice recommendations to clients Working collaboratively with project teams to deliver successful outcomes What We Are Looking For We are seeking a consultant who can combine strong Microsoft Identity expertise with excellent communication and stakeholder management skills. You should be able to demonstrate: Proven experience delivering Microsoft Identity solutions Strong experience with Microsoft Entra ID (Azure AD) Excellent knowledge of Active Directory and Hybrid Identity Experience implementing Conditional Access and MFA solutions Strong understanding of authentication and access management principles Experience designing and implementing RBAC models Knowledge of Identity Governance and Privileged Access Management Experience producing technical designs and project documentation Strong troubleshooting and problem-solving skills Excellent client-facing and stakeholder engagement experience Ability to work independently within a remote consultancy environment Technical Skills You should have experience across several of the following technologies and disciplines: Microsoft Entra ID Active Directory Hybrid Identity Microsoft Entra Connect / Cloud Sync Conditional Access Multi-Factor Authentication (MFA) Single Sign-On (SSO) Passwordless Authentication Windows Hello for Business Self-Service Password Reset (SSPR) Role-Based Access Control (RBAC) Identity Governance and Administration (IGA) Privileged Identity Management (PIM) Privileged Access Management (PAM) Microsoft 365 Security Zero Trust Security PowerShell Automation Desirable Certifications The following certifications would be advantageous: SC-300 Microsoft Identity and Access Administrator SC-100 Microsoft Cybersecurity Architect SC-200 Security Operations Analyst AZ-104 Azure Administrator AZ-305 Azure Solutions Architect Equivalent practical experience will also be considered. The Person This role is ideal for someone who: Is passionate about Microsoft Identity and Security technologies Enjoys solving complex technical challenges Takes a consultative and customer-focused approach Builds strong relationships with technical and non-technical stakeholders Communicates clearly and confidently Takes ownership and accountability for delivery Is proactive, organised and detail-oriented Thrives in a remote-first working environment Enjoys continuous learning and professional development Why Apply? £70,000 salary plus benefits Fully remote working Exposure to enterprise-scale Microsoft Identity projects Opportunities to work with the latest Microsoft Security and Identity technologies Ongoing certification and training support Clear career progression Collaborative and supportive consultancy culture Opportunity to influence Identity strategy and client outcomes This is an excellent opportunity for an experienced Identity professional looking to play a key role in delivering modern Identity and Access Management solutions within a growing Microsoft-focused consultancy environment. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.

The Role The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice. As a hands-on practitioner, you will drive robust change governance, minimise risk, and support business continuity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activity. This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments Act as an escalation point for change-related issues, ensuring timely resolution Work collaboratively with clients and internal teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC) Support audits, compliance reviews, and risk assessments with accurate documentation and audit trails Contribute to service improvements, contract changes, and governance initiatives Provide informal mentoring and support to colleagues where required Skills and Attributes Flexible and creative, with the ability to take considered risks Quick to learn and adapt in a fast-paced environment Self-motivated with the ability to work independently under pressure Strong communication and stakeholder management skills Excellent problem-solving and decision-making capability Able to manage conflict in a constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services) Strong stakeholder engagement across technical and non-technical audiences Desirable: Experience with automation tools for change management Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes Familiarity with Windows and Linux environments Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to support your future Private Healthcare: Comprehensive medical cover for peace of mind Discounted Gym Memberships: Supporting your wellbeing and fitness Wellbeing Support: 24/7 access to wellbeing resources and tools Annual Leave: 25 days rising to 27 with service, plus bank holidays and your birthday off Learning & Development: Ongoing opportunities to grow and progress your career What makes us unique is Team Claranet , our internal community supporting causes that matter to our people. We offer paid charity leave, support local initiatives, and run company-wide fundraising events. We are also proud founding members of TC4RE (Technology Community for Racial Equality), helping to build a more inclusive tech industry.

Senior Service Advisor Red Recruitment is recruiting a Senior Service Advisor to join a well-established and growing legal services organisation in Banbury. You will be the first point of contact for individuals seeking guidance regarding potential personal claims. This role requires a sensitive yet confident approach, combining excellent customer care with the ability to convert suitable enquiries into successful claims. Benefits and Package for a Senior Service Advisor: Salary : 28,000 per annum plus bonus Hours : Full-time Contract : TGP Location : Banbury Full training provided Supportive and people-focused working environment Opportunities to develop within a growing organisation Meaningful work where you can make a genuine difference to clients Key Responsibilities of a Senior Service Advisor: Handling inbound and outbound calls with prospective clients Taking initial client instructions and accurately assessing potential claims Building trust and rapport through professional and empathetic conversations Gathering the information required to determine whether a claim is suitable Clearly explaining the claims process and the next steps involved Encouraging clients to progress with their claim where appropriate Managing enquiries and cases in line with internal processes and compliance requirements Maintaining accurate and detailed records using Proclaim and other internal systems Working towards individual and team KPIs, including conversion and quality targets Ensuring every client is treated with empathy, professionalism and respect Key Skills and Experience of a Senior Service Advisor: Previous experience in a customer service, contact centre, advisory or client intake role Excellent communication and active listening skills Confidence handling sensitive or potentially challenging conversations A consultative approach with the ability to positively influence outcomes An empathetic, patient and professional manner The ability to establish trust and rapport quickly Strong attention to detail and organisational skills Comfortable working within a target-driven environment Previous experience using the Proclaim case management system would be beneficial. Experience within legal services, personal injury, claims or another regulated environment is also desirable, particularly if you have supported vulnerable customers or assessed potential claims. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)

Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

Senior Customer Experience Advisor - 12 Month Secondment Salary: Competitive, plus Veolia benefits and pension Hours: 40 hours per week Monday - Friday with Saturday rota and a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington, WA3 6FW Duration: 12 Month Secondment When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We're currently on the hunt for an exceptional Senior Customer Experience Advisor to join our team. This is a pivotal role that sits between Advisor and Team Leader, perfect for someone ready to step up and take on additional responsibilities. If you're genuinely passionate about providing outstanding customer service, supporting your colleagues, and developing your leadership skills, then we think you could be a perfect fit. What will you be doing? The difference you'll make: As a Senior Customer Experience Advisor, you will be the 'customer first' voice within our organisation, acting as a vital bridge between our customers, our frontline teams, and management. You'll provide expert support and resolution for complex customer queries while also taking on key people management and operational responsibilities to support the Team Leader. In this multi-focused role, you'll be supporting customers, your team members, and the wider Customer Experience Team. Customer and Supplier Escalations & Support: Acting as the primary escalation point for complex customer and supplier invoice dispute enquiries Demonstrate strong communication skills with internal stakeholders to review debt positions enabling smooth transition from query to recovery Liaise with the Business Development Team to verify billing information for new customers Ensuring all National Accounts costs from third party suppliers and internal Veolia divisions are billed onto customers where applicable and any shortfalls accounted for Handling challenging customer interactions through various channels, including phone, email, google meets and live chat with professionalism, empathy, and expert problem-solving Ensuring first contact resolution wherever possible and implementing solutions that avoid repeat contacts, improving overall customer satisfaction Focusing on quality outcomes, ensuring customers are not just satisfied but genuinely happy with the resolution provided Always putting our customers first and finding personalised solutions to meet their needs, even in the most difficult situations Building strong relationships with both internal and external customers to ensure we deliver the best service Proactively identifying trends in customer queries and working with leadership to implement improvements that reduce repeat credits Supporting all areas of the Customer Experience Team to ensure seamless service delivery across the department Supporting the business by promoting Veolia's products and services to our customers People Management & Development: Mentoring and coaching Customer Experience Advisors, sharing your expertise and best practices Supporting with one-to-ones, providing guidance and feedback to team members on their performance and development Conducting return-to-work meetings and supporting absence management processes Assisting with performance management, including identifying training needs and supporting improvement plans Acting as a point of contact for team members when the Team Leader is unavailable Leading by example, demonstrating the behaviours and standards expected within the team Supporting recruitment and onboarding of new team members as required Departmental & Operational Management: Monitoring real-time performance, including call volumes, wait times, and service levels Supporting productivity management, ensuring the team is working efficiently and meeting targets Assisting with resource planning and ensuring adequate coverage across all shifts Contributing to reporting and analysis, identifying areas for improvement and sharing insights with leadership Supporting process improvements and implementing changes to enhance the customer experience and reduce repeat contacts Working collaboratively with other teams and departments, including back-office functions, to deliver timely resolutions and drive continuous improvement Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality What we're looking for; This role requires flexibility, adaptability, and comfort with a wide range of tasks spanning customer service, people management, and operational oversight. The ability to prioritise effectively, switch between different responsibilities, and thrive in a multi-skilled environment will be key to your success. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork, collaboration, and emerging leadership skills are absolutely essential. Our must-haves. What you'll bring: Proven experience in a customer service role with a strong track record of handling complex queries and escalations Demonstrated ability to put the customer first in every interaction, whether face-to-face, on the phone, or via digital channels Emerging leadership skills with the desire and capability to step up into people management responsibilities Experience or willingness to learn people management activities such as one-to-ones, return-to-work meetings, and performance conversations Strong coaching and mentoring abilities with the ability to support and develop team members Exceptional listening and communication skills, with the ability to truly understand customer needs and provide effective solutions Ability to remain calm under pressure and handle challenging situations with professionalism and empathy Strong planning and organisational skills to manage competing priorities across customer, people, and operational responsibilities Analytical mindset with the ability to monitor real-time performance, productivity, and departmental metrics Excellent interpersonal skills and meticulous attention to detail in everything you do Proactive, adaptable, and solution-focused mindset, always willing to go the extra mile Passion for personal and professional growth and a commitment to exceeding expectations Ability to identify process improvements and contribute to enhancing both customer and employee experience Good attention to detail, speed of typing, and a friendly, professional telephone manner Understanding of business finance and customer profitability Proficiency in using Google Office Applications and ability to learn new systems quickly What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong click apply for full job details

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

The role Join Natural Resources Wales as our Executive Director, National Operations, and play a leading role in shaping the future of Wales' largest Welsh Government-sponsored body. Natural Resources Wales (NRW) plays a vital role in the sustainable management of Wales' natural resources, helping to ensure that people and nature can thrive now and for future generations. We are strengthening how we deliver national services and organisational support functions, ensuring the systems, services and capabilities that underpin NRW are resilient, efficient and equipped to meet current and future challenges. This is an opportunity to join a refreshed Executive Team and help shape the next chapter of NRW, ensuring the organisation is well positioned to respond to increasing environmental demands, changing public expectations and the evolving needs of Wales. As Executive Director, National Operations, you will lead nationally delivered services that are critical to the effectiveness, resilience and reputation of NRW. Your leadership will directly influence how the organisation supports operational delivery, responds to major incidents, delivers high quality services and continuously improves performance across Wales. You will lead a significant and diverse portfolio, ensuring services are delivered consistently, effectively and with a strong focus on customer outcomes, public value and organisational priorities. Working across a complex and constantly evolving landscape, you will build organisational resilience, manage competing demands and drive continuous improvement in the way NRW delivers for the people of Wales. As a member of the Executive Team, you will contribute to the overall leadership of NRW, helping to shape organisational strategy, influence national priorities and support collective decision making. You will take responsibility not only for your own portfolio but also for the success and long term sustainability of NRW as a whole. We're looking for a leader who can build trust and confidence with a wide range of stakeholders. You will work closely with Welsh Government, regulators, partners and stakeholders, developing strong relationships that enable collaboration, influence and shared outcomes. You will represent NRW at the most senior levels and act as a visible ambassador for the organisation. A key aspect of the role is creating the conditions for others to succeed. You will develop leaders, champion wellbeing and inclusion, and foster a culture where people feel valued, supported and empowered to perform at their best. Through courageous, authentic and compassionate leadership, you will bring people together around a shared purpose and help lead NRW through future challenges and opportunities. This is an opportunity to shape the future of Natural Resources Wales and make a lasting contribution to the organisation's capability, resilience and impact across Wales. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To discuss this opportunity For an informal and confidential discussion regarding this opportunity and to receive the Candidate Pack, please contact the team at Goodson Thomas on or . What you will do Leadership and organisational contribution Contribute to collective Executive Team leadership and organisational performance. Demonstrate corporate leadership and accountability for the success of NRW as a whole, beyond the boundaries of the directorate. Model NRW values and inclusive leadership, setting clear expectations, accountability and high standards of behaviour. Demonstrate courageous and ethical leadership, making evidence based decisions and taking responsibility for organisational outcomes and challenges. Act as a visible and credible organisational leader, communicating with clarity, authenticity and influence across a diverse range of audiences. Champion NRW's wellbeing objective, promoting a culture that supports employee wellbeing, inclusion, engagement and sustainable organisational performance. Hold senior leaders to account for operational delivery, regulatory compliance, staff wellbeing, capability development, financial stewardship and performance outcomes. Build leadership capability and lead on workforce development, succession planning and organisational resilience. Lead through senior leaders and multiple operational layers, ensuring that performance expectations, statutory responsibilities, risk controls, resilience requirements and organisational priorities are delivered consistently across national services. Operational delivery and resilience Hold executive accountability for safe, consistent and effective national operational delivery. Hold executive accountability for the leadership, performance and resilience of nationally delivered operational services, including Flood Risk and Incident Management, Strategic Projects, Land Stewardship, Marine Operations, Planning, Development and Permitting. Ensure NRW is operationally prepared to support the requirements of the Infrastructure (Wales) Act 2024, including planning, development, permitting, marine and environmental advisory functions associated with significant infrastructure projects across Wales. Provide executive oversight of nationally delivered services, ensuring consistency, quality and customer focus for internal and external service users across Wales. Ensure statutory duties, regulatory requirements and public safety obligations are met. Maintain a resilient operating model, including incident and emergency preparedness. Lead through complexity, risk and organisational change while sustaining performance. Ensure national services drive NRW's statutory purpose, public safety responsibilities, environmental outcomes and long term organisational priorities. Take ultimate executive responsibility within the directorate for national operational delivery, incident readiness, service resilience, statutory compliance, risk escalation, performance recovery and delivery of agreed outcomes. Service quality and outcomes Ensure services are customer centred, accessible and deliver high-quality outcomes. Balance operational performance, environmental outcomes and customer experience. Drive continuous improvement using insight, learning and feedback. Promote a culture that values customers, colleagues and service excellence. Ensure national operational services deliver consistent standards and drive effective service outcomes across Wales. Strategy, governance and assurance Shape strategic direction using evidence, operational intelligence and professional judgement. Ensure strong governance, risk management and performance frameworks. Provide assurance and advice to the Board and respond constructively to scrutiny. Oversee effective use of resources, ensuring value for money and alignment to priorities. Promote integrity, transparency and accountability consistent with the Nolan Principles of Public Life. Provide executive assurance on the performance and governance of National Operations, including accountability for income of approximately £34.8 million and expenditure of approximately £74.3 million. Ensure financial plans are robust, budgets are actively managed, risks and opportunities are addressed, and resources are deployed effectively to steer operational delivery, regulatory activity, public safety, environmental outcomes and strategic priorities Provide advice and recommendations that carry significant weight with the Chief Executive, Executive Team and Board in relation to national operational performance, incident readiness, statutory delivery, regulatory compliance, financial stewardship, strategic risk and organisational resilience. Partnerships and influence Build trusted relationships with Welsh Government, partners and stakeholders. Represent NRW at senior forums and influence national outcomes. Enable collaboration across national, place based and corporate functions. Influence and build confidence through effective communication, credibility and professional leadership. Represent NRW in complex discussions relating to national operational delivery, public safety, incident management, regulatory delivery, strategic projects, land stewardship, marine operations, planning, development and permitting. Influence outcomes across local, national and strategic forums, including situations involving competing priorities, operational sensitivity, public scrutiny and different stakeholder perspectives. Exercise senior level influence and negotiation with Welsh Government, regulators, local authorities, communities, partners and stakeholders where there are competing priorities, public scrutiny, environmental sensitivities, regulatory requirements and differing stakeholder expectations. Transformation and improvement Lead innovation and continuous improvement in service delivery and operating models. Sponsor major programmes and ensure delivery of benefits and outcomes. Foster a culture of learning, adaptability and organisational improvement. Bring people with them through change by creating engagement, understanding and shared ownership of outcomes. . click apply for full job details

We are currently seeking an experienced and professional Service Advisor to join a well-established automotive dealership located in Grays, Essex. This is an excellent opportunity for a skilled individual to develop their career within a reputable team, providing outstanding customer service and supporting dealership operations. The successful Service Advisor will benefit from a competitive salary and a comprehensive benefits package, including: Basic salary of 27,000 per annum On-target earnings of up to 38,000 per year Monthly bonus based on labour sales and service plans Quarterly bonus related to CSI performance Drive on modern systems such as CDK, ADB, and Keyloop Life assurance and staff discounts on purchasing and servicing Additional earnings of 15 per service plan as part of CSI incentives Duties of the Service Advisor include: Greeting customers professionally and understanding their vehicle service needs Managing service scheduling and liaising with technicians to ensure smooth workflow Upselling service plans and additional repairs where appropriate Maximising sales through effective customer engagement and product promotion Maintaining accurate documentation of customer interactions and service details Driving customer satisfaction scores and ensuring high service quality standards Staying informed on manufacturer protocols and workshop procedures Requirements for the Service Advisor role: Proven experience as a Service Advisor or similar role within the motor trade Strong customer service and communication skills Knowledge of dealership management systems such as CDK, ADB, or Keyloop Ability to work efficiently under pressure and meet targets Organised, professional, and motivated to succeed Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Grays and Essex, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career.

Construction / Building Services Private Equity Turnaround Strategic Finance Leadership. Business Transformation. Operational Impact. Are you a commercially sharp CFO or experienced Finance Director ready to play a pivotal role in rebuilding, transforming and scaling a Private Equity-backed business? Liftec Express - a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK - is entering an important phase of performance acceleration, operational transformation and value creation. We are now seeking a high-calibre Finance Director with strong construction, engineering or building services experience and a sound understanding of percentage-of-completion accounting. This is not a step-up opportunity or a role for someone who wants to oversee an already polished finance function. We are hiring an experienced finance leader who has previously operated as the number-one finance person within a business and already has the playbook required to lead change, strengthen controls and help rebuild the financial infrastructure. You will partner closely with the Managing Director and Private Equity stakeholders to drive financial excellence, improve operational performance and support ambitious long-term growth. This is a genuinely hands-on, high-impact leadership role within a fast-paced SME. You will operate at board level while remaining close enough to the detail to understand the numbers, challenge processes and support the team in delivering the basics brilliantly. The Role at a Glance Role: CFO / Finance Director - Qualified Location: Dartford, Kent - Hybrid, with at least three days per week at HQ Package: Competitive Base Salary + 15% Annual Bonus Paid Quarterly + Car Allowance, Pension and Extensive Benefits Hours: 40 per week: 08:00-17:00, with one hour for lunch Company: Pioneer of the British lift industry. Formerly part of OTIS and Private Equity-backed by R Capital since 2025. Specialism: Independent provider of lift installation, maintenance, repair and modernisation services. Pedigree: Clients include national retail chains, major hospitals, leading facilities management providers and Ministry of Defence sites. Culture: Safety Focused Ethical Accountable Quality Driven Hands-On Your Background: Proven experience as a Finance Director, CFO or number-one finance leader within a turnaround, Private Equity-backed or high-change SME. Core Skills: ACA or ACCA qualified Construction or Engineering Accounting Percentage-of-Completion Accounting Cash and Working Capital Transformation Team Leadership About Liftec Express Liftec Express is a well-established and highly-respected name in the UK lift and escalator services sector. Previously part of OTIS - one of the world's leading manufacturers and service providers of elevators, escalators and moving walkways - the business is now owned by R Capital. With greater agility as an independent company, Liftec Express is rebuilding its platform and preparing for a significant period of growth. The business delivers maintenance, repair, installation and modernisation solutions across commercial, residential and public-sector environments, including prestigious and high-profile sites. Liftec Express currently retains much of the operational infrastructure of a larger SME, while operating with the agility and resourcefulness of a smaller organisation. The successful Finance Director must therefore be equally comfortable shaping strategy, improving systems and getting personally involved in the detail. As a Private Equity-backed organisation, Liftec Express is focused on operational excellence, cash optimisation, cost control and sustainable growth. This is a rare opportunity to join the senior leadership team during a major transformation and value-creation phase. The Opportunity: Reporting directly to the Managing Director, you will lead the entire finance function and act as a strategic partner to the MD, senior leadership team and Private Equity owners. You will bring clarity, discipline and commercial insight to the organisation while establishing the controls, reporting and financial infrastructure required to support future growth. This role requires someone who can operate strategically at director and board level while remaining willing to work through the underlying detail. You will not simply manage the finance function; you will strengthen, reshape and modernise it. • Provide strategic financial leadership to the Managing Director, leadership team and Private Equity stakeholders. • Take full ownership of FP&A, financial control, management reporting, compliance, audit and tax. • Deliver accurate, insightful and timely monthly management accounts. • Lead budgeting, forecasting, scenario planning and long-term financial planning. • Improve cash flow, working capital, credit control and debt recovery. • Strengthen financial controls, governance, systems and core processes. • Provide robust commercial analysis to support operational and investment decisions. • Develop performance targets and value-creation initiatives across the business. • Prepare high-quality board packs and investor reporting. • Manage relationships with Private Equity stakeholders, auditors, banks and external advisors. • Support the business through restructuring, transformation and future growth. • Drive cost reduction, margin improvement and stronger P&L performance. • Lead and develop the finance team, setting high standards while providing the support required for them to succeed. • Explore opportunities to improve efficiency through automation, AI and smarter use of financial technology. The business is particularly interested in how AI, automation and improved systems could enhance areas such as credit control, debt collection, reporting and finance administration while controlling costs as the organisation grows. About You: You are a commercially astute, technically credible and execution-focused finance leader who thrives in high-change, performance-driven environments. Crucially, you have already operated as a Finance Director, CFO or number-one finance leader within an entity. This is not a first FD appointment or a conventional career-progression role. You will arrive with the experience, judgement and confidence to take ownership from the outset. • ACA or ACCA qualification. • Significant post-qualified experience, ideally including 10+ years in progressively senior finance roles. • Previous experience as a Finance Director, CFO, Head of Finance or senior finance leader with full ownership of the function. • Strong knowledge of double-entry accounting and core financial controls. • Practical experience of construction, engineering, building services or project-based accounting. • A strong understanding of percentage-of-completion accounting, contract accounting and revenue recognition. • Experience operating within a turnaround, restructuring or major business-transformation environment. • A track record of improving profitability, cash flow and working-capital performance. • Strong financial modelling, forecasting and performance-management capability. • Experience of leading and developing a sizeable finance team. • The ability to move confidently between strategic leadership and detailed operational problem-solving. • Excellent communication, influencing and stakeholder-management skills. • Fluent written and spoken English. A background in lift services is not essential. However, you must have experience in engineering, construction, building services, field services or a similarly project-led environment. Your Leadership Style: • You will be a visible and credible leader who sets high standards but also gives the team the support, clarity and direction required to deliver. • Leads from the front. • Takes complete ownership of outcomes. • Is not afraid to challenge, investigate or get into the detail. • Holds themselves and others accountable. • Brings energy and momentum to change. • Is analytical, evidence-led and commercially curious. • Remains open-minded, inquisitive and willing to learn. • Operates with honesty, integrity and sound judgement. • Builds trust quickly with operational colleagues, investors and external partners. • Understands that seniority does not remove the need to get the fundamentals right. Extreme ownership and doing the basics brilliantly are central to the leadership culture Liftec Express is building. Benefits: • Competitive base salary • 15% annual bonus, paid quarterly • Car allowance • Pension from day one through Aviva • 25 days holiday plus bank holidays • Employee Assistance Programme from day one • Death in Service cover at three times salary • Discretionary sickness scheme • Enhanced maternity and paternity provision, subject to service • Employee discounts platform • Employee referral scheme • Role-dependent incentive scheme Why Join Liftec Express? • Join the senior leadership team of a Private Equity-backed transformation business. • Work directly with the Managing Director and investors. • Make a visible impact on cash, profitability, governance and operational performance. • Rebuild and modernise a finance function rather than simply maintain one. • Shape the systems . click apply for full job details

Accident Repair Customer Service Advisor Location: High Wycombe Salary: £28,000 - £32,000k (Dependant on experience) Working Hours: Monday to Friday, 7:30am 5:00pm We are currently looking for an experienced Customer Service Advisor to join a busy, manufacturer approved automotive Bodyshop based in High Wycombe. This is an exciting opportunity to become part of a professional team dedicated to delivering outstanding customer service throughout the vehicle repair journey. Your responsibilities will include Welcoming customers and managing all enquiries professionally. Booking vehicles in for repairs and coordinating appointments. Providing regular updates on repair progress. Liaising with technicians, estimators, insurers and suppliers. Managing customer expectations and resolving queries efficiently. Processing paperwork and maintaining accurate customer records. Ensuring all administration is completed accurately and on time. Delivering exceptional customer service throughout the repair process. What We're Looking For Previous experience in a Bodyshop Customer Advisor Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Confident using computer systems and managing multiple tasks. A customer-focused approach with excellent attention to detail. Ability to work well under pressure in a fast-paced environment. Experience within an automotive Bodyshop or accident repair centre is highly desirable. If you're passionate about delivering exceptional customer service and are looking to build your career within the automotive body repair industry and live in or around High Wycombe, we'd love to hear from you. Apply today or contact Hannah at Venatu Automotive for more information.

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.