SALES TEAM LEADER MANCHESTER - HYBRID UP TO £35,000 + £45,000 OTE + GREAT BENEFITS THE OPPORTUNITY: Get Recruited are working exclusively with a well-established, customer-focused business that's looking for an experienced Sales Team Leader to join their team. This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand. The team currently manages a mix of inbound and outbound customer interactions, but the business is now placing a greater emphasis on growing its outbound sales activity. They're looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales. This isn't a role where you'll be expected to make sales calls yourself, but you'll need to have a strong background in outbound sales so you can effectively mentor and motivate the team to maximise opportunities and drive performance. This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role. THE ROLE: Lead, coach and motivate a team to achieve sales, retention and customer service targets. Drive a stronger outbound sales culture by building confidence and engagement across the team. Support advisors with consultative selling techniques and help maximise every customer opportunity. Monitor individual and team performance, using coaching and regular 1-2-1s to improve results. Analyse performance data to identify trends and areas for improvement. Support targeted outbound campaigns and ensure they are delivered effectively. Create a positive, high-performing team environment where people feel supported and accountable. Work closely with training, quality and operational teams to continuously improve performance. Handle escalated customer issues where required. Support workforce planning and ensure service levels are maintained. Lead the team through change and encourage continuous improvement. EXPERIENCE REQUIRED: Previous Team Leader or management experience. A background in sales, with hands-on outbound sales experience. B2C experience would be preferred. Experience coaching and development to improve sales performance. Strong communication and leadership skills. Commercially minded with the ability to drive performance through coaching rather than direct selling. Confident analysing performance data and identifying opportunities for improvement. Resilient, organised and able to positively influence others. Flexible and willing to work occasional weekend shifts (typically around one weekend per month). Time worked at the weekend is balanced with reduced hours during the week, helping to maintain a healthy work-life balance. BENEFITS: 36 days annual leave. Enhanced pension. Private healthcare and dental. Life assurance. Employee Assistance Programme. Retail discounts. Enhanced family leave. Cycle to Work scheme. Regular team social events. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Jun 29, 2026
Full time
SALES TEAM LEADER MANCHESTER - HYBRID UP TO £35,000 + £45,000 OTE + GREAT BENEFITS THE OPPORTUNITY: Get Recruited are working exclusively with a well-established, customer-focused business that's looking for an experienced Sales Team Leader to join their team. This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand. The team currently manages a mix of inbound and outbound customer interactions, but the business is now placing a greater emphasis on growing its outbound sales activity. They're looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales. This isn't a role where you'll be expected to make sales calls yourself, but you'll need to have a strong background in outbound sales so you can effectively mentor and motivate the team to maximise opportunities and drive performance. This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role. THE ROLE: Lead, coach and motivate a team to achieve sales, retention and customer service targets. Drive a stronger outbound sales culture by building confidence and engagement across the team. Support advisors with consultative selling techniques and help maximise every customer opportunity. Monitor individual and team performance, using coaching and regular 1-2-1s to improve results. Analyse performance data to identify trends and areas for improvement. Support targeted outbound campaigns and ensure they are delivered effectively. Create a positive, high-performing team environment where people feel supported and accountable. Work closely with training, quality and operational teams to continuously improve performance. Handle escalated customer issues where required. Support workforce planning and ensure service levels are maintained. Lead the team through change and encourage continuous improvement. EXPERIENCE REQUIRED: Previous Team Leader or management experience. A background in sales, with hands-on outbound sales experience. B2C experience would be preferred. Experience coaching and development to improve sales performance. Strong communication and leadership skills. Commercially minded with the ability to drive performance through coaching rather than direct selling. Confident analysing performance data and identifying opportunities for improvement. Resilient, organised and able to positively influence others. Flexible and willing to work occasional weekend shifts (typically around one weekend per month). Time worked at the weekend is balanced with reduced hours during the week, helping to maintain a healthy work-life balance. BENEFITS: 36 days annual leave. Enhanced pension. Private healthcare and dental. Life assurance. Employee Assistance Programme. Retail discounts. Enhanced family leave. Cycle to Work scheme. Regular team social events. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Job Advertisement: Customer Service Advisor (Temporary) Location: Work from Home Contract Type: Temporary Working Pattern: Full Time Working Hours: Your shifts will rotate on a six-week basis, covering the hours of 8 AM - 8 PM from Monday to Friday, and 9 AM - 5:30 PM on weekends. This role requires you to work one weekend day every six weeks. Are you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor! As a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most. What You'll Do: Manage inbound calls and address customer queries with precision. Engage in high-quality conversations to prevent avoidable complaints. Identify complex queries and escalate them as necessary for fair resolution. Provide clear and efficient responses in line with company guidelines. Accurately update our client database with key information. What You Bring: Fluent in Welsh (both written and verbal). Excellent communication skills. Experience in a fast-paced environment. Strong timekeeping abilities. Basic IT skills. Prior experience in a customer service environment is a plus! Why Join Us? We value our employees and offer a supportive work culture that prioritises your well-being. Here's what you can expect: Comprehensive training and shadowing before you start fielding calls. A friendly team environment that encourages growth and support. Access to our Mental Health & Wellbeing services and inclusive support networks. Employee Assistance Programme for additional support. Requirements: Full valid passport. Two proof of addresses. Must have lived in the UK for the last three years. Proof of national insurance (P45/P60 or payslip). A Basic DBS check will be required. If you're ready to take your customer service career to the next level and make a difference in our customers' lives, we want to hear from you! Join us in creating a positive impact through exceptional service. Apply today and become part of our dynamic team! We look forward to welcoming you on board! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 29, 2026
Contractor
Job Advertisement: Customer Service Advisor (Temporary) Location: Work from Home Contract Type: Temporary Working Pattern: Full Time Working Hours: Your shifts will rotate on a six-week basis, covering the hours of 8 AM - 8 PM from Monday to Friday, and 9 AM - 5:30 PM on weekends. This role requires you to work one weekend day every six weeks. Are you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor! As a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most. What You'll Do: Manage inbound calls and address customer queries with precision. Engage in high-quality conversations to prevent avoidable complaints. Identify complex queries and escalate them as necessary for fair resolution. Provide clear and efficient responses in line with company guidelines. Accurately update our client database with key information. What You Bring: Fluent in Welsh (both written and verbal). Excellent communication skills. Experience in a fast-paced environment. Strong timekeeping abilities. Basic IT skills. Prior experience in a customer service environment is a plus! Why Join Us? We value our employees and offer a supportive work culture that prioritises your well-being. Here's what you can expect: Comprehensive training and shadowing before you start fielding calls. A friendly team environment that encourages growth and support. Access to our Mental Health & Wellbeing services and inclusive support networks. Employee Assistance Programme for additional support. Requirements: Full valid passport. Two proof of addresses. Must have lived in the UK for the last three years. Proof of national insurance (P45/P60 or payslip). A Basic DBS check will be required. If you're ready to take your customer service career to the next level and make a difference in our customers' lives, we want to hear from you! Join us in creating a positive impact through exceptional service. Apply today and become part of our dynamic team! We look forward to welcoming you on board! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Are you looking for a temporary role over the summer? Back from University, or keen to earn some extra money? Reed is thrilled to be partnering with a Cheltenham-based client to recruit enthusiastic Summer Temps. Location: Cheltenham Start Date: dates TBC circa start of August Duration: 2 weeks, could be extended to 4 weeks Hours: 35 hours per week, Monday to Friday, between 7:00am - 7:00pm (shift-based) On-site Role Free Parking Provided This is a fantastic opportunity for individuals from a variety of backgrounds, including: University students home for the summer Experienced customer service professionals seeking a short-term assignment Semi-retired individuals looking for a few weeks of engaging work Retail or hospitality workers eager to gain office-based experience Key Skills & Attributes: Excellent verbal communication and telephone manner Confident and proactive in engaging with people Strong IT skills, particularly in Microsoft Office 365 (Teams, Outlook) Quick to learn new systems and processes High levels of literacy and numeracy Previous customer service experience is highly desirable Strong problem-solving abilities Role Overview: You'll be handling inbound calls and assisting individuals with applications. Full training will be provided to ensure you're set up for success. Important Notes: This is a fully office-based role Apply now to be considered
Jun 29, 2026
Seasonal
Are you looking for a temporary role over the summer? Back from University, or keen to earn some extra money? Reed is thrilled to be partnering with a Cheltenham-based client to recruit enthusiastic Summer Temps. Location: Cheltenham Start Date: dates TBC circa start of August Duration: 2 weeks, could be extended to 4 weeks Hours: 35 hours per week, Monday to Friday, between 7:00am - 7:00pm (shift-based) On-site Role Free Parking Provided This is a fantastic opportunity for individuals from a variety of backgrounds, including: University students home for the summer Experienced customer service professionals seeking a short-term assignment Semi-retired individuals looking for a few weeks of engaging work Retail or hospitality workers eager to gain office-based experience Key Skills & Attributes: Excellent verbal communication and telephone manner Confident and proactive in engaging with people Strong IT skills, particularly in Microsoft Office 365 (Teams, Outlook) Quick to learn new systems and processes High levels of literacy and numeracy Previous customer service experience is highly desirable Strong problem-solving abilities Role Overview: You'll be handling inbound calls and assisting individuals with applications. Full training will be provided to ensure you're set up for success. Important Notes: This is a fully office-based role Apply now to be considered
Customer Trading Advisor Location: Liphook Hours: Monday to Friday, 9:00am - 5:00pm Salary: Up to £27,000 per annum Job Type: Full-time Join a growing business as a Customer Trading Advisor in Liphook. This customer-focused role is ideal for someone who enjoys interacting with people, managing multiple priorities, and delivering consistently high levels of service in a fast-paced environment. Day-to-day of the role: Handle inbound and outbound telephone calls in a professional, friendly, and efficient manner. Deliver excellent customer service to brokers, acting as a knowledgeable and reliable point of contact. Run reports using internal systems to identify outstanding actions and requirements. Chase both new business and policy renewals. Liaise with the accounts team and support the reduction of aged debt. Understand and handle claims cover requests in line with agreed service standards. Manage and organise shared team mailboxes. Accurately update internal systems with call notes, policy details, and documentation. Chase brokers for outstanding policy requirements and information. Escalate delayed or complex requirements to underwriters where appropriate. Adhere to regulatory, compliance, and internal quality standards at all times. Assist with policy trading activities in line with company procedures. Contribute to improved customer feedback, including Feefo and Trustpilot scores. Required Skills & Qualifications: Previous experience in a customer service or call-handling environment. Excellent verbal and written communication skills. Strong organisational skills with the ability to manage multiple tasks and priorities. Confidence using Microsoft Office applications. High attention to detail with a proactive, problem-solving approach. Resilience and confidence when handling high call volumes or challenging conversations. Comfort working to targets and deadlines. A professional and approachable manner, demonstrating behaviours aligned with team Operating Principles. The ability to work independently while taking ownership, responsibility, and accountability for workloads. Benefits: Competitive salary up to £27,000 per annum. Opportunity to work in a supportive team environment. Potential for professional growth and development within the company. To apply for this Customer Trading Advisor position, please submit your CV.
Jun 29, 2026
Full time
Customer Trading Advisor Location: Liphook Hours: Monday to Friday, 9:00am - 5:00pm Salary: Up to £27,000 per annum Job Type: Full-time Join a growing business as a Customer Trading Advisor in Liphook. This customer-focused role is ideal for someone who enjoys interacting with people, managing multiple priorities, and delivering consistently high levels of service in a fast-paced environment. Day-to-day of the role: Handle inbound and outbound telephone calls in a professional, friendly, and efficient manner. Deliver excellent customer service to brokers, acting as a knowledgeable and reliable point of contact. Run reports using internal systems to identify outstanding actions and requirements. Chase both new business and policy renewals. Liaise with the accounts team and support the reduction of aged debt. Understand and handle claims cover requests in line with agreed service standards. Manage and organise shared team mailboxes. Accurately update internal systems with call notes, policy details, and documentation. Chase brokers for outstanding policy requirements and information. Escalate delayed or complex requirements to underwriters where appropriate. Adhere to regulatory, compliance, and internal quality standards at all times. Assist with policy trading activities in line with company procedures. Contribute to improved customer feedback, including Feefo and Trustpilot scores. Required Skills & Qualifications: Previous experience in a customer service or call-handling environment. Excellent verbal and written communication skills. Strong organisational skills with the ability to manage multiple tasks and priorities. Confidence using Microsoft Office applications. High attention to detail with a proactive, problem-solving approach. Resilience and confidence when handling high call volumes or challenging conversations. Comfort working to targets and deadlines. A professional and approachable manner, demonstrating behaviours aligned with team Operating Principles. The ability to work independently while taking ownership, responsibility, and accountability for workloads. Benefits: Competitive salary up to £27,000 per annum. Opportunity to work in a supportive team environment. Potential for professional growth and development within the company. To apply for this Customer Trading Advisor position, please submit your CV.
Customer Service and Sales Advisor Birkenhead (relocating to Bromborough later this year) Full-Time £28,550 per annum About Us Simple Lighting is one of the UK's leading online LED lighting retailers. Since 2009 we've supplied over 1,000 premium LED products to homeowners, Electricians, contractors and commercial clients across the country, and we've earned more than 13,000 five-star reviews along the way. We're a close-knit, fast-moving team on Merseyside, and we're growing. This is a real chance to join a business where what you do genuinely shows. The Role You'll be the first point of contact for our customers, helping with everything from a single LED bulb to a full commercial lighting project. You'll handle inbound calls and emails, guide people to the right products, and make sure every conversation leaves a good impression. It's varied work. One call you're helping a homeowner pick the right downlight, the next you're talking a contractor through a 200-fitting commercial order. You don't need lighting knowledge to start. Full training is provided and we'll back your development the whole way. What you'll be doing: Being the friendly, knowledgeable first point of contact by phone and email, helping customers with products, orders, deliveries and returns. Helping customers find the right lighting for their project and turning enquiries into orders by understanding what they actually need. Building genuine product expertise across our range (with full training) so you can answer questions with confidence. Handling practical technical questions such as compatibility, wattage, colour temperature and beam angles, and passing the trickier ones to the right person. Spotting where a complementary product would genuinely help a customer and making outbound calls to existing and prospective customers where there's a real fit. Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date. Working with the warehouse team to track orders and sort out fulfilment, returns and warranty issues fairly and quickly. Lending a hand to the wider office team when things get busy. About You You enjoy helping people and take pride in doing things properly. You don't need to be an Electrician, but you are curious, reliable and a strong communicator. Essential: Previous experience in customer service, sales or retail. Clear, friendly and professional communication, written and verbal. Confident with computers and quick to learn new systems. Strong attention to detail and able to juggle several enquiries at once. A real interest in finding the right solution for the customer, not just making a sale. Reliable and consistent, the kind of person a team can count on. Desirable: Experience in lighting, electrical, construction or home improvement. Familiarity with e-commerce or order management systems (Magento, Shopify or similar). Experience in a B2B or trade-facing role. A background in technical product support or specification queries. What you'll get: £28,550 a year, paid monthly. Structured pay progression, with clear routes to increase your earnings through skills, training and performance. Generous staff discount across our full LED lighting range. Free on-site parking. Full product and systems training from day one. No lighting knowledge needed to start. Genuine career progression as the business grows. A modern, well-equipped workplace, currently in Birkenhead and moving to Bromborough later this year (a short move within the area). A supportive team where you're valued, not just a number. How to Apply Send us your CV. We review applications as they come in, so please don't wait. We're an equal opportunities employer and welcome applications from all backgrounds.
Jun 29, 2026
Full time
Customer Service and Sales Advisor Birkenhead (relocating to Bromborough later this year) Full-Time £28,550 per annum About Us Simple Lighting is one of the UK's leading online LED lighting retailers. Since 2009 we've supplied over 1,000 premium LED products to homeowners, Electricians, contractors and commercial clients across the country, and we've earned more than 13,000 five-star reviews along the way. We're a close-knit, fast-moving team on Merseyside, and we're growing. This is a real chance to join a business where what you do genuinely shows. The Role You'll be the first point of contact for our customers, helping with everything from a single LED bulb to a full commercial lighting project. You'll handle inbound calls and emails, guide people to the right products, and make sure every conversation leaves a good impression. It's varied work. One call you're helping a homeowner pick the right downlight, the next you're talking a contractor through a 200-fitting commercial order. You don't need lighting knowledge to start. Full training is provided and we'll back your development the whole way. What you'll be doing: Being the friendly, knowledgeable first point of contact by phone and email, helping customers with products, orders, deliveries and returns. Helping customers find the right lighting for their project and turning enquiries into orders by understanding what they actually need. Building genuine product expertise across our range (with full training) so you can answer questions with confidence. Handling practical technical questions such as compatibility, wattage, colour temperature and beam angles, and passing the trickier ones to the right person. Spotting where a complementary product would genuinely help a customer and making outbound calls to existing and prospective customers where there's a real fit. Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date. Working with the warehouse team to track orders and sort out fulfilment, returns and warranty issues fairly and quickly. Lending a hand to the wider office team when things get busy. About You You enjoy helping people and take pride in doing things properly. You don't need to be an Electrician, but you are curious, reliable and a strong communicator. Essential: Previous experience in customer service, sales or retail. Clear, friendly and professional communication, written and verbal. Confident with computers and quick to learn new systems. Strong attention to detail and able to juggle several enquiries at once. A real interest in finding the right solution for the customer, not just making a sale. Reliable and consistent, the kind of person a team can count on. Desirable: Experience in lighting, electrical, construction or home improvement. Familiarity with e-commerce or order management systems (Magento, Shopify or similar). Experience in a B2B or trade-facing role. A background in technical product support or specification queries. What you'll get: £28,550 a year, paid monthly. Structured pay progression, with clear routes to increase your earnings through skills, training and performance. Generous staff discount across our full LED lighting range. Free on-site parking. Full product and systems training from day one. No lighting knowledge needed to start. Genuine career progression as the business grows. A modern, well-equipped workplace, currently in Birkenhead and moving to Bromborough later this year (a short move within the area). A supportive team where you're valued, not just a number. How to Apply Send us your CV. We review applications as they come in, so please don't wait. We're an equal opportunities employer and welcome applications from all backgrounds.
Sales & Renewals Advisor Location: Manchester Start date - End of July Salary - 24,730 OTE 30,000+ Working Hours - Monday to Thursday 9am - 17:30pm and Friday 4pm Finish Holidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other international celebrated holidays Are you a confident communicator with a passion for delivering excellent customer experiences? We're looking for a Sales & Renewals Advisors to join our dynamic team upselling on products and renewals dealing with customer queries and upselling on a non advised basis. What You'll Do: Dealing with warm leads - Handle inbound and outbound calls to drive sales and renewals Query handling in response to customer requests with the support of clear information and providing professional customer service Meet performance targets across sales, compliance, and customer satisfaction. Ensure all customer interactions meet regulatory standards including GDPR and Consumer Duty. Participate in training, team meetings, and continuous development activities. What You'll Bring: Experience telephone-based customer service or sales experience in a regulated, environment. FCA Environment experience Strong verbal communication and listening skills. Friendly, empathetic, and consultative approach to customer interactions. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 28, 2026
Full time
Sales & Renewals Advisor Location: Manchester Start date - End of July Salary - 24,730 OTE 30,000+ Working Hours - Monday to Thursday 9am - 17:30pm and Friday 4pm Finish Holidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other international celebrated holidays Are you a confident communicator with a passion for delivering excellent customer experiences? We're looking for a Sales & Renewals Advisors to join our dynamic team upselling on products and renewals dealing with customer queries and upselling on a non advised basis. What You'll Do: Dealing with warm leads - Handle inbound and outbound calls to drive sales and renewals Query handling in response to customer requests with the support of clear information and providing professional customer service Meet performance targets across sales, compliance, and customer satisfaction. Ensure all customer interactions meet regulatory standards including GDPR and Consumer Duty. Participate in training, team meetings, and continuous development activities. What You'll Bring: Experience telephone-based customer service or sales experience in a regulated, environment. FCA Environment experience Strong verbal communication and listening skills. Friendly, empathetic, and consultative approach to customer interactions. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
We are partnering with a leading international tax advisory firm to recruit an experienced German-speaking Corporate Tax Manager. This is a fantastic opportunity to join a growing team in London (Paddington), offering a hybrid working model and excellent career development prospects.The role can be flexible on full-time work or part-time working arrangements. If you have strong technical expertise in UK corporate tax compliance and advisory, and enjoy working with international clients, this role could be the perfect next step. Key Responsibilities: Provide strategic advice on UK and cross-border corporate tax matters, including structuring and reorganisations. Manage corporate tax compliance processes and liaise with clients on submissions. Review and approve UK statutory accounts prepared under UK GAAP. Act as the primary point of contact for inbound client groups and maintain strong relationships. Handle HMRC queries and coordinate with overseas advisors. Support and mentor junior team members while contributing to business development initiatives. About you: The ideal candidate will have mature experience as a Corporate Tax Manager, with expertise in UK Corporate Tax, CTA or ACA qualifies and have fluency in German. In return, you will be part of a vibrant team and have the opportunity to mentor a close-knit team, while furthering your career in the field. Profile: Fluency in German (to a C2 level) is a must for the role CTA and/or ACA qualified. Extensive experience in UK corporate tax (advisory and compliance). Knowledge of VAT, transfer pricing, permanent establishment risk, and global mobility issues. Proven ability to review and sign off on statutory accounts. Previous experience managing a small team. Strong communication skills and experience working with international clients. What's on Offer: Competitive salary and benefits package. Hybrid working arrangement (London-based). Collaborative and inclusive team culture with excellent training and development. Opportunities for progression and involvement in diverse international projects. To apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.
Jun 28, 2026
Full time
We are partnering with a leading international tax advisory firm to recruit an experienced German-speaking Corporate Tax Manager. This is a fantastic opportunity to join a growing team in London (Paddington), offering a hybrid working model and excellent career development prospects.The role can be flexible on full-time work or part-time working arrangements. If you have strong technical expertise in UK corporate tax compliance and advisory, and enjoy working with international clients, this role could be the perfect next step. Key Responsibilities: Provide strategic advice on UK and cross-border corporate tax matters, including structuring and reorganisations. Manage corporate tax compliance processes and liaise with clients on submissions. Review and approve UK statutory accounts prepared under UK GAAP. Act as the primary point of contact for inbound client groups and maintain strong relationships. Handle HMRC queries and coordinate with overseas advisors. Support and mentor junior team members while contributing to business development initiatives. About you: The ideal candidate will have mature experience as a Corporate Tax Manager, with expertise in UK Corporate Tax, CTA or ACA qualifies and have fluency in German. In return, you will be part of a vibrant team and have the opportunity to mentor a close-knit team, while furthering your career in the field. Profile: Fluency in German (to a C2 level) is a must for the role CTA and/or ACA qualified. Extensive experience in UK corporate tax (advisory and compliance). Knowledge of VAT, transfer pricing, permanent establishment risk, and global mobility issues. Proven ability to review and sign off on statutory accounts. Previous experience managing a small team. Strong communication skills and experience working with international clients. What's on Offer: Competitive salary and benefits package. Hybrid working arrangement (London-based). Collaborative and inclusive team culture with excellent training and development. Opportunities for progression and involvement in diverse international projects. To apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.
Contact Centre Advisor - Pensions Customer Service Hybrid Working with 2 days in Preston, Lancashire- Do you have first-class customer service skills?- Want a role with no weekends, late nights, or Bank Holidays?- Work for a company that offers career progressions?- Incentives and recognition that reward excellent member experience?- Full-time roles - working 37 hours per week - currently an early finish every Friday.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.Available to come and join us on Monday 3rd August?If so, we want to talk to you .Please note, your first 3 weeks will be fully office-based, so we can support you through induction and a full training plan. A glance at the role: We have the opportunity for Contact Centre Advisors to come and join us, working at our Pensions Contact Centre, starting on Monday 3rd August 2026. You will be confident and professional, providing the highest standard of customer service to members, employers, and 3rd party calls and emails into our Contact Centre.The role is focused on answering pensions queries via telephone and email in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in a fast-paced, busy environment.You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary - 37 hours per week.- 25 days' holiday, plus bank holidays, 2 concessionary days and an extra day for your birthday, with the ability to 'buy and sell' leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site'.- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston Town Centre.- Employee recognition awards from your Peers to win Perk box Prizes.- Incentives for excellent member experience, ranging from spot prizes to team nights out!- Lots of Ad Hoc prizes.- Access to a Health or Dental plan. What you'll be doing: - To answer all calls and emails within a pre-set timeframe.- To assist and help our members and employers receive first-class service by answering questions and queries, and taking ownership.- To achieve a set of clear KPI targets with regard to call length, total handling times, hold times and wrap/after call time.- Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 1-2-1 times.- Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.- To support the service provision as appropriate, undertaking other duties commensurate.- Sensitively and efficiently assist customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.- Deliver a flexible and responsive service in line with the needs of the business, alongside taking ownership of individual enquiries and customer requests.- Work independently without close supervision.- Meet and exceed agreed quality and performance targets. What we need from you: - Experience of a contact centre is essential, especially in a high inbound call volume organisation.- Experience of working to and consistently achieving challenging targets.- Ability to maintain First-Class customer service skills, whilst working with stretch targets.- Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.- Excellent oral and written (grammar) communication skills.- A self-starter.- Great interpersonal skills and empathetic listening skills.- Excellent IT skills, including the application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.- Strong problem-solving skills.- Very Resilient and customer-centric at all times.- Ability to remain calm and patient at all times.- Team Player.- Fast Learner and takes ownership of gaining knowledge and understanding.- A great sense of humour.- You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm, Monday - Friday. Desirable: - Pensions or Financial Services experience Qualifications: - 5 GCSEs or equivalent, including Maths and English at Grade C or above Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinking
Jun 28, 2026
Full time
Contact Centre Advisor - Pensions Customer Service Hybrid Working with 2 days in Preston, Lancashire- Do you have first-class customer service skills?- Want a role with no weekends, late nights, or Bank Holidays?- Work for a company that offers career progressions?- Incentives and recognition that reward excellent member experience?- Full-time roles - working 37 hours per week - currently an early finish every Friday.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.Available to come and join us on Monday 3rd August?If so, we want to talk to you .Please note, your first 3 weeks will be fully office-based, so we can support you through induction and a full training plan. A glance at the role: We have the opportunity for Contact Centre Advisors to come and join us, working at our Pensions Contact Centre, starting on Monday 3rd August 2026. You will be confident and professional, providing the highest standard of customer service to members, employers, and 3rd party calls and emails into our Contact Centre.The role is focused on answering pensions queries via telephone and email in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in a fast-paced, busy environment.You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary - 37 hours per week.- 25 days' holiday, plus bank holidays, 2 concessionary days and an extra day for your birthday, with the ability to 'buy and sell' leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site'.- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston Town Centre.- Employee recognition awards from your Peers to win Perk box Prizes.- Incentives for excellent member experience, ranging from spot prizes to team nights out!- Lots of Ad Hoc prizes.- Access to a Health or Dental plan. What you'll be doing: - To answer all calls and emails within a pre-set timeframe.- To assist and help our members and employers receive first-class service by answering questions and queries, and taking ownership.- To achieve a set of clear KPI targets with regard to call length, total handling times, hold times and wrap/after call time.- Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 1-2-1 times.- Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.- To support the service provision as appropriate, undertaking other duties commensurate.- Sensitively and efficiently assist customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.- Deliver a flexible and responsive service in line with the needs of the business, alongside taking ownership of individual enquiries and customer requests.- Work independently without close supervision.- Meet and exceed agreed quality and performance targets. What we need from you: - Experience of a contact centre is essential, especially in a high inbound call volume organisation.- Experience of working to and consistently achieving challenging targets.- Ability to maintain First-Class customer service skills, whilst working with stretch targets.- Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.- Excellent oral and written (grammar) communication skills.- A self-starter.- Great interpersonal skills and empathetic listening skills.- Excellent IT skills, including the application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.- Strong problem-solving skills.- Very Resilient and customer-centric at all times.- Ability to remain calm and patient at all times.- Team Player.- Fast Learner and takes ownership of gaining knowledge and understanding.- A great sense of humour.- You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm, Monday - Friday. Desirable: - Pensions or Financial Services experience Qualifications: - 5 GCSEs or equivalent, including Maths and English at Grade C or above Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinking
Travel Consultant - Tour Operator specialising in bespoke small group and individual tours in throughout the UK and Ireland. We are seeking a Travel Consultant with Tour Operations experience, who is a builder of rapport with customers and uses their relationship skills to sell. Whilst ideally you will have good UK knowledge, and may have specialised in inbound tourism before, Travel Consultants working to sell overseas holidays presently and keen to do something different are also of great interest to the award winning Travel Company! Salary is circa £27k - £30k pa plus benefits and this role can be office based in Glasgow, hybrid, or fully remote. JOB DESCRIPTION:The ethos is to offer tailormade and experience focused holidays throughout the UK and Ireland. Their discerning clientele seek itineraries that offer authentic experience and great service, and they have a high level of repeat business. Be responsible for responding to enquiries and converting them into tailor-made holidays. Listen and respond to the customer's needs then organise everything from accommodation to activities to travel in order to create a unique holiday experience, working in partnership with local businesses who share our commitment to quality and customer service Use your natural sales skills backed by a strong customer service focus You are fluent in English and demonstrate excellent attention to detail in both literacy and numeracy Relish the challenge of working in a fast-paced yet supportive environment as part of a small team of around 20 people You will be a skilled communicator and computer literate Use your excellent knowledge of the geography of Scotland - and ideally also England, Wales and Ireland - and be passionate about encouraging visitors from home and overseas to explore beyond-the-beaten track You'll believe a holiday in the UK/ Ireland can be just as good as one abroad. This is a full-time position, based on a 37.5 hour working week within our Mon to Sat office opening hours. Occasional overtime may be necessary at peak times. Once experienced, you will also take your turn to cover the 24/7 duty rota for customers on holiday. THE PACKAGE:Starting salary is up to £30k dependent on experience and there is an additional company bonus, plus facilitate experiencing their tours and itineraries. This role can be office based/hybrid in Glasgow but there is potential to consider fully remote dependent on the candidates experience. EXPERIENCE REQUIRED: We are seeking someone with a Travel Consultant background, within a Sales focused environment for a Tour Operator. You will have good knowledge of the UK & Ireland, but you don't have to have specialised in this before, Travel Professionals from luxury tour operators that sell international travel, will also be considered if you're keen of a change in direction! INTERESTED?Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Gemma Thelwell . If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Jun 28, 2026
Full time
Travel Consultant - Tour Operator specialising in bespoke small group and individual tours in throughout the UK and Ireland. We are seeking a Travel Consultant with Tour Operations experience, who is a builder of rapport with customers and uses their relationship skills to sell. Whilst ideally you will have good UK knowledge, and may have specialised in inbound tourism before, Travel Consultants working to sell overseas holidays presently and keen to do something different are also of great interest to the award winning Travel Company! Salary is circa £27k - £30k pa plus benefits and this role can be office based in Glasgow, hybrid, or fully remote. JOB DESCRIPTION:The ethos is to offer tailormade and experience focused holidays throughout the UK and Ireland. Their discerning clientele seek itineraries that offer authentic experience and great service, and they have a high level of repeat business. Be responsible for responding to enquiries and converting them into tailor-made holidays. Listen and respond to the customer's needs then organise everything from accommodation to activities to travel in order to create a unique holiday experience, working in partnership with local businesses who share our commitment to quality and customer service Use your natural sales skills backed by a strong customer service focus You are fluent in English and demonstrate excellent attention to detail in both literacy and numeracy Relish the challenge of working in a fast-paced yet supportive environment as part of a small team of around 20 people You will be a skilled communicator and computer literate Use your excellent knowledge of the geography of Scotland - and ideally also England, Wales and Ireland - and be passionate about encouraging visitors from home and overseas to explore beyond-the-beaten track You'll believe a holiday in the UK/ Ireland can be just as good as one abroad. This is a full-time position, based on a 37.5 hour working week within our Mon to Sat office opening hours. Occasional overtime may be necessary at peak times. Once experienced, you will also take your turn to cover the 24/7 duty rota for customers on holiday. THE PACKAGE:Starting salary is up to £30k dependent on experience and there is an additional company bonus, plus facilitate experiencing their tours and itineraries. This role can be office based/hybrid in Glasgow but there is potential to consider fully remote dependent on the candidates experience. EXPERIENCE REQUIRED: We are seeking someone with a Travel Consultant background, within a Sales focused environment for a Tour Operator. You will have good knowledge of the UK & Ireland, but you don't have to have specialised in this before, Travel Professionals from luxury tour operators that sell international travel, will also be considered if you're keen of a change in direction! INTERESTED?Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Gemma Thelwell . If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
We are looking for a Customer Resolution Centre Advisor to provide an outstanding customer experience through first contact resolution, via multimedia channels, including inbound and outbound calls, social media and email. You will also own, listen, diagnose and support our customers and the business through all contact with Delta Housing. What you'll be doing Provide exceptional customer service across multimedia channels for first-time query resolution. Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required. Demonstrate empathy in customer interactions, recognising diversity. Resolve dissatisfaction at the first point of contact, escalating when needed. Proactively identify process improvement opportunities and contribute to a knowledge base and enable further first contact resolution, reducing handoffs to specialist teams. What we are looking for GCSE, NVQ or equivalent, or equivalent demonstrable prior learning Excellent communication skills High level of computer literacy covering office systems as well as CRM databases and systems Experience of working in a customer focused organisation Experience of customer care technique Please note the office expectancy of this role is as follows: The first 4-6 weeks will be office based training, and then after this the office attendance will be 1 day a week minimum. Benefits The salary for this post will be 30,349 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing. Please note : We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Jun 28, 2026
Full time
We are looking for a Customer Resolution Centre Advisor to provide an outstanding customer experience through first contact resolution, via multimedia channels, including inbound and outbound calls, social media and email. You will also own, listen, diagnose and support our customers and the business through all contact with Delta Housing. What you'll be doing Provide exceptional customer service across multimedia channels for first-time query resolution. Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required. Demonstrate empathy in customer interactions, recognising diversity. Resolve dissatisfaction at the first point of contact, escalating when needed. Proactively identify process improvement opportunities and contribute to a knowledge base and enable further first contact resolution, reducing handoffs to specialist teams. What we are looking for GCSE, NVQ or equivalent, or equivalent demonstrable prior learning Excellent communication skills High level of computer literacy covering office systems as well as CRM databases and systems Experience of working in a customer focused organisation Experience of customer care technique Please note the office expectancy of this role is as follows: The first 4-6 weeks will be office based training, and then after this the office attendance will be 1 day a week minimum. Benefits The salary for this post will be 30,349 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing. Please note : We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Call Centre Sales Advisor - Brentford, West London £26,520 + Uncapped Commission (£300-£500+ per month typical) 40 hours per week Permanent 1 weekend in 6 Join a growing team of six as a Call Centre Sales Advisor, converting inbound and outbound enquiries into business and delivering excellent customer service. This is a team expansion role with strong earning potential and a supportive environment. The Role Handle inbound & outbound sales and convert enquiries into move-ins. Build strong customer relationships and manage queries via phone and email. Tailor quotations, upsell services, and maintain accurate CRM records. Process deposits and escalate complaints when needed. Commission £5 per move-in, paid once the customer moves in. Typical monthly earnings: £300-£500+ depending on performance. Hours Shifts between 08:30-17:00, 09:30-18:00, 10:30-19:00.Weekend rota: 1 in 6 (Sat 09:00-17:00, Sun 10:00-16:00). What You'll Bring 2+ years' call/contact centre experience. Strong communication and relationship-building skills. Ability to work to targets and convert leads. Organised, proactive, and confident using MS Office. About You A natural salesperson with a positive attitude, driven by results, and comfortable working in a small, supportive team.
Jun 28, 2026
Full time
Call Centre Sales Advisor - Brentford, West London £26,520 + Uncapped Commission (£300-£500+ per month typical) 40 hours per week Permanent 1 weekend in 6 Join a growing team of six as a Call Centre Sales Advisor, converting inbound and outbound enquiries into business and delivering excellent customer service. This is a team expansion role with strong earning potential and a supportive environment. The Role Handle inbound & outbound sales and convert enquiries into move-ins. Build strong customer relationships and manage queries via phone and email. Tailor quotations, upsell services, and maintain accurate CRM records. Process deposits and escalate complaints when needed. Commission £5 per move-in, paid once the customer moves in. Typical monthly earnings: £300-£500+ depending on performance. Hours Shifts between 08:30-17:00, 09:30-18:00, 10:30-19:00.Weekend rota: 1 in 6 (Sat 09:00-17:00, Sun 10:00-16:00). What You'll Bring 2+ years' call/contact centre experience. Strong communication and relationship-building skills. Ability to work to targets and convert leads. Organised, proactive, and confident using MS Office. About You A natural salesperson with a positive attitude, driven by results, and comfortable working in a small, supportive team.
Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: August 2026 You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers awake of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Jun 27, 2026
Contractor
Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: August 2026 You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers awake of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
We are looking for a Customer Resolution Centre Advisor to provide an outstanding customer experience through first contact resolution, via multimedia channels, including inbound and outbound calls, social media and email. You will also own, listen, diagnose and support our customers and the business through all contact with Delta Housing. What you'll be doing Provide exceptional customer service across multimedia channels for first-time query resolution. Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required. Demonstrate empathy in customer interactions, recognising diversity. Resolve dissatisfaction at the first point of contact, escalating when needed. Proactively identify process improvement opportunities and contribute to a knowledge base and enable further first contact resolution, reducing handoffs to specialist teams. What we are looking for GCSE, NVQ or equivalent, or equivalent demonstrable prior learning Excellent communication skills High level of computer literacy covering office systems as well as CRM databases and systems Experience of working in a customer focused organisation Experience of customer care technique Please note the office expectancy of this role is as follows: The first 4-6 weeks will be office based training, and then after this the office attendance will be 1 day a week minimum. Benefits The salary for this post will be £30,349 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing. Please note : We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Jun 27, 2026
Full time
We are looking for a Customer Resolution Centre Advisor to provide an outstanding customer experience through first contact resolution, via multimedia channels, including inbound and outbound calls, social media and email. You will also own, listen, diagnose and support our customers and the business through all contact with Delta Housing. What you'll be doing Provide exceptional customer service across multimedia channels for first-time query resolution. Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required. Demonstrate empathy in customer interactions, recognising diversity. Resolve dissatisfaction at the first point of contact, escalating when needed. Proactively identify process improvement opportunities and contribute to a knowledge base and enable further first contact resolution, reducing handoffs to specialist teams. What we are looking for GCSE, NVQ or equivalent, or equivalent demonstrable prior learning Excellent communication skills High level of computer literacy covering office systems as well as CRM databases and systems Experience of working in a customer focused organisation Experience of customer care technique Please note the office expectancy of this role is as follows: The first 4-6 weeks will be office based training, and then after this the office attendance will be 1 day a week minimum. Benefits The salary for this post will be £30,349 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing. Please note : We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Role: Customer Retentions Advisor Location: Altrincham (hybrid working 2/3 days per week in office) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: £26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jun 27, 2026
Full time
Role: Customer Retentions Advisor Location: Altrincham (hybrid working 2/3 days per week in office) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: £26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Customer Service Advisor £26,265 - £29,829 on completion of milestones during probation Bath Full Time Permanent 37 hours per week Your Voice. Our Values. Connected Communities. At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo - and we need people who care about making every interaction count. This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day. You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. Many of our customers contact us during challenging times in their lives, so your empathy and understanding will be crucial in helping them navigate their housing needs. And you'll do it Monday to Friday, with no evenings or weekends. What you'll be doing Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries Handling and resolving customer queries at the first point of contact wherever possible Using multiple systems simultaneously to find information and update records Managing challenging situations with empathy and professionalism Providing advice and guidance on a wide range of housing-related matters Directing complex queries to the appropriate teams when necessary Working in a fast-paced environment where no two days truly are not the same What you'll get in return A salary increase to £29,829 on successful completion of key milestones during your probationary period 26 days annual leave per year (plus bank holidays), increasing to 29 days Your birthday off as an extra holiday Up to 10% matched pension contribution Hybrid working (3 days office, 2 days home) after a minimum of 3-months in post Flexible benefits which might include a Health Cash Plan Access to an Employee Assistance Programme for your wellbeing Access to many different career and development opportunities across Curo, once you have been in post for 18-months. More about you We value transferable skills from various backgrounds - whether you've worked in retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position. Essential: Experience in a customer service environment with proven problem-solving skills Strong communication skills - both verbal and written Ability to multitask and manage your time effectively Resilience and patience when dealing with challenging situations Computer literacy and ability to learn and use multiple new systems quickly Ability to remain calm under pressure Desirable: Experience working in a contact centre or housing environment Knowledge of social housing or related sectors Your working pattern Monday to Friday - no evenings, no weekends. About Curo We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone if you need any adjustments to help you apply or interview, please contact our recruitment team at
Jun 27, 2026
Full time
Customer Service Advisor £26,265 - £29,829 on completion of milestones during probation Bath Full Time Permanent 37 hours per week Your Voice. Our Values. Connected Communities. At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo - and we need people who care about making every interaction count. This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day. You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. Many of our customers contact us during challenging times in their lives, so your empathy and understanding will be crucial in helping them navigate their housing needs. And you'll do it Monday to Friday, with no evenings or weekends. What you'll be doing Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries Handling and resolving customer queries at the first point of contact wherever possible Using multiple systems simultaneously to find information and update records Managing challenging situations with empathy and professionalism Providing advice and guidance on a wide range of housing-related matters Directing complex queries to the appropriate teams when necessary Working in a fast-paced environment where no two days truly are not the same What you'll get in return A salary increase to £29,829 on successful completion of key milestones during your probationary period 26 days annual leave per year (plus bank holidays), increasing to 29 days Your birthday off as an extra holiday Up to 10% matched pension contribution Hybrid working (3 days office, 2 days home) after a minimum of 3-months in post Flexible benefits which might include a Health Cash Plan Access to an Employee Assistance Programme for your wellbeing Access to many different career and development opportunities across Curo, once you have been in post for 18-months. More about you We value transferable skills from various backgrounds - whether you've worked in retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position. Essential: Experience in a customer service environment with proven problem-solving skills Strong communication skills - both verbal and written Ability to multitask and manage your time effectively Resilience and patience when dealing with challenging situations Computer literacy and ability to learn and use multiple new systems quickly Ability to remain calm under pressure Desirable: Experience working in a contact centre or housing environment Knowledge of social housing or related sectors Your working pattern Monday to Friday - no evenings, no weekends. About Curo We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone if you need any adjustments to help you apply or interview, please contact our recruitment team at
Customer Focused role in Diss Your new company This client is a specialist organisation providing personal injury claims support, working as part of a wider professional services group. The business offers a supportive, collaborative environment with a strong focus on client care and service excellence. Your new role As a Client Care Advisor, you will be the first point of contact for clients, supporting them through the initial stages of their claim. You'll handle inbound and outbound calls, gather claim details, complete onboarding and compliance checks, and liaise with internal teams and external partners to ensure a smooth client journey. What you'll need to succeed Strong customer service skills and a confident telephone manner Experience in a legal, insurance, or professional services environment (desirable) Excellent attention to detail and communication skills Ability to manage multiple tasks in a fast-paced setting A positive, team-focused approach What you'll get in return A role within a high-performing, growing business Supportive team culture with ongoing training and development Clear progression opportunities and regular appraisals Pension contribution and employee benefits Free parking, wellbeing initiatives, and regular team events What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 27, 2026
Full time
Customer Focused role in Diss Your new company This client is a specialist organisation providing personal injury claims support, working as part of a wider professional services group. The business offers a supportive, collaborative environment with a strong focus on client care and service excellence. Your new role As a Client Care Advisor, you will be the first point of contact for clients, supporting them through the initial stages of their claim. You'll handle inbound and outbound calls, gather claim details, complete onboarding and compliance checks, and liaise with internal teams and external partners to ensure a smooth client journey. What you'll need to succeed Strong customer service skills and a confident telephone manner Experience in a legal, insurance, or professional services environment (desirable) Excellent attention to detail and communication skills Ability to manage multiple tasks in a fast-paced setting A positive, team-focused approach What you'll get in return A role within a high-performing, growing business Supportive team culture with ongoing training and development Clear progression opportunities and regular appraisals Pension contribution and employee benefits Free parking, wellbeing initiatives, and regular team events What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team. This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as a Customer Service Adviser: You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for to be a Customer Service Adviser Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge, sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme
Jun 27, 2026
Full time
An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team. This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as a Customer Service Adviser: You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for to be a Customer Service Adviser Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge, sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme
Your new company Hays are recruiting for a permanent Junior Advisor for our Manchester city centre-based client. As junior advisor, you will support the client onboarding and engagement process by handling warm leads, speaking with prospective clients daily, and converting enquiries into qualified appointments with senior advisors. The role also includes preparing and sending Letters of Authority (LOAs) as part of the onboarding journey. The role involves handling sensitive financial information, a high level of confidentiality, professionalism, and accuracy is required.This is a progressive position ideal for someone ambitious, confident on the phone, and looking to build a career in the financial services or client advisory sector. This is a fully office-based role. Your new role Key Responsibilities Action and prioritise warm leads generated through internal marketing, referrals, and digital channels. Speak with prospective clients daily to understand their needs and assess suitability. Convert inbound enquiries into qualified appointments with senior advisors. Conduct timely follow-ups and manage lead pipelines to maximise conversion and attendance. Build rapport quickly and provide clear, compliant explanations of the services on offer. Carry out discovery conversations to gather relevant information. Support new clients through the initial onboarding stages to ensure a smooth experience. Prepare and send Letters of Authority to clients accurately and efficiently. Maintain full confidentiality and data security when handling client documents and personal details. Liaise with internal teams to ensure letters of authority are processed and escalated when required. Log all interactions, updates, and documentation in the CRM system accurately. Manage a busy lead pipeline with excellent organisation and attention to detail. Ensure compliance with GDPR, internal confidentiality standards, and data governance requirements. Work closely with senior advisors to ensure clear, high-quality handovers. Provide updates on lead quality, conversion trends, and client insights. Contribute to improvements in call scripts, communication templates, and engagement processes. Handle all client information discreetly, adhering to strict confidentiality standards. What you'll need to succeed Confident and professional communicator, especially over the phone. Experience in customer service, lead conversion, or outbound calling is beneficial. Strong organisational skills and ability to manage a high volume of leads. Attention to detail, particularly when preparing and tracking LOAs. Resilience and a target-driven approach with a desire to progress. Ability to build quick rapport and handle initial objections effectively. Comfortable using CRM systems and digital workflows. Commitment to confidentiality and handling sensitive information responsibly. What you'll get in return Starting salary of 40,000 + bonus, opportunities to progress, excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 27, 2026
Full time
Your new company Hays are recruiting for a permanent Junior Advisor for our Manchester city centre-based client. As junior advisor, you will support the client onboarding and engagement process by handling warm leads, speaking with prospective clients daily, and converting enquiries into qualified appointments with senior advisors. The role also includes preparing and sending Letters of Authority (LOAs) as part of the onboarding journey. The role involves handling sensitive financial information, a high level of confidentiality, professionalism, and accuracy is required.This is a progressive position ideal for someone ambitious, confident on the phone, and looking to build a career in the financial services or client advisory sector. This is a fully office-based role. Your new role Key Responsibilities Action and prioritise warm leads generated through internal marketing, referrals, and digital channels. Speak with prospective clients daily to understand their needs and assess suitability. Convert inbound enquiries into qualified appointments with senior advisors. Conduct timely follow-ups and manage lead pipelines to maximise conversion and attendance. Build rapport quickly and provide clear, compliant explanations of the services on offer. Carry out discovery conversations to gather relevant information. Support new clients through the initial onboarding stages to ensure a smooth experience. Prepare and send Letters of Authority to clients accurately and efficiently. Maintain full confidentiality and data security when handling client documents and personal details. Liaise with internal teams to ensure letters of authority are processed and escalated when required. Log all interactions, updates, and documentation in the CRM system accurately. Manage a busy lead pipeline with excellent organisation and attention to detail. Ensure compliance with GDPR, internal confidentiality standards, and data governance requirements. Work closely with senior advisors to ensure clear, high-quality handovers. Provide updates on lead quality, conversion trends, and client insights. Contribute to improvements in call scripts, communication templates, and engagement processes. Handle all client information discreetly, adhering to strict confidentiality standards. What you'll need to succeed Confident and professional communicator, especially over the phone. Experience in customer service, lead conversion, or outbound calling is beneficial. Strong organisational skills and ability to manage a high volume of leads. Attention to detail, particularly when preparing and tracking LOAs. Resilience and a target-driven approach with a desire to progress. Ability to build quick rapport and handle initial objections effectively. Comfortable using CRM systems and digital workflows. Commitment to confidentiality and handling sensitive information responsibly. What you'll get in return Starting salary of 40,000 + bonus, opportunities to progress, excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be full time on site. Dates to be determined after Training is completed and Manager has signed off. Interview Date - 02.07.26 Start Date - 13.07.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - £15.34 p/h Training - 2 weeks on site Job Role : - Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flow, giving the customer the confidence in the information provided Maximise up selling opportunities whilst ensuring the customer has an informed choice Key Skills : Excellent customer service experience Strong understanding of customer service processes Consistently providing a high level of service Excellent communication skills written and verbal Ability to adapt to change Ability to work as part of a team as well as independently Experience of working with MS Word and Excel This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process If you have the right skills - Please click Apply, submit your CV to or call
Jun 27, 2026
Seasonal
My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be full time on site. Dates to be determined after Training is completed and Manager has signed off. Interview Date - 02.07.26 Start Date - 13.07.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - £15.34 p/h Training - 2 weeks on site Job Role : - Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flow, giving the customer the confidence in the information provided Maximise up selling opportunities whilst ensuring the customer has an informed choice Key Skills : Excellent customer service experience Strong understanding of customer service processes Consistently providing a high level of service Excellent communication skills written and verbal Ability to adapt to change Ability to work as part of a team as well as independently Experience of working with MS Word and Excel This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process If you have the right skills - Please click Apply, submit your CV to or call
Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated by the service teams, recognizing and acting on sales opportunities. Target-Driven Environment: Excel in a fast-paced, target-driven setting, swiftly offering tailored solutions based on customer insights. Qualifications: We seek sales-oriented individuals who excel at building strong customer relationships and aligning product offerings for successful upselling. Ideal candidates have a background in sales or target-driven environments. Key skills include: Proven ability to provide exceptional customer support while navigating multiple systems. Strong problem-solving skills with meticulous attention to detail. Patience and resilience in a dynamic role. Exceptional communication skills for asking insightful questions and uncovering customer needs. Versatility in connecting with diverse customer profiles. Training & Development: Our trainers are dedicated to your success. You'll start with comprehensive training on systems, products, and features, followed by a supportive nesting period. Ongoing on-the-job training and continuous support ensure your growth and development. Why Join Us? Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 7:45 am - 9 pm. Central office location, near Lanyon Place Station, Belfast. Annual salary of £26,520, paid fortnightly. Uncapped bonus opportunity Reduce your yearly bills with Employee exclusive discounts on various household products such as broadband (up to 50% off), mobile (up to 50%), TV channels (up to £58pm), including family & friends deals. Additional access to a generous employee discount portal, saving up to £1000 annually on groceries, shopping, entertainment, and travel. Award-winning company for career growth! Fantastic Career Development opportunities and access to our fantastic internal Concentrix University and LinkedIn learning portal Wellbeing support through free access to services that enhance mental and physical health. Comprehensive dental plan and priority access to a private GP. Work with your friend - Refer a Friend Incentive If you re passionate about helping others and have a knack for uncovering opportunities, this role is your gateway to a rewarding career with substantial bonus potential. Each conversation is your chance to make a difference and boost your earnings through successful upsells. Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Jun 27, 2026
Full time
Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated by the service teams, recognizing and acting on sales opportunities. Target-Driven Environment: Excel in a fast-paced, target-driven setting, swiftly offering tailored solutions based on customer insights. Qualifications: We seek sales-oriented individuals who excel at building strong customer relationships and aligning product offerings for successful upselling. Ideal candidates have a background in sales or target-driven environments. Key skills include: Proven ability to provide exceptional customer support while navigating multiple systems. Strong problem-solving skills with meticulous attention to detail. Patience and resilience in a dynamic role. Exceptional communication skills for asking insightful questions and uncovering customer needs. Versatility in connecting with diverse customer profiles. Training & Development: Our trainers are dedicated to your success. You'll start with comprehensive training on systems, products, and features, followed by a supportive nesting period. Ongoing on-the-job training and continuous support ensure your growth and development. Why Join Us? Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 7:45 am - 9 pm. Central office location, near Lanyon Place Station, Belfast. Annual salary of £26,520, paid fortnightly. Uncapped bonus opportunity Reduce your yearly bills with Employee exclusive discounts on various household products such as broadband (up to 50% off), mobile (up to 50%), TV channels (up to £58pm), including family & friends deals. Additional access to a generous employee discount portal, saving up to £1000 annually on groceries, shopping, entertainment, and travel. Award-winning company for career growth! Fantastic Career Development opportunities and access to our fantastic internal Concentrix University and LinkedIn learning portal Wellbeing support through free access to services that enhance mental and physical health. Comprehensive dental plan and priority access to a private GP. Work with your friend - Refer a Friend Incentive If you re passionate about helping others and have a knack for uncovering opportunities, this role is your gateway to a rewarding career with substantial bonus potential. Each conversation is your chance to make a difference and boost your earnings through successful upsells. Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
