144 jobs found

2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: £32,000-£36,000 per annum depending on experience Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients infrastructure and delivering high-quality technical solutions Job Role: As a 2nd / 3rd Line Support Engineer at BrightSkye, you ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You ll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You ll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities: • Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). • Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. • Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper-V). • Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. • Deliver technical input and implementation for IT infrastructure projects and migrations. • Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. • Document technical procedures, solutions, and configurations accurately. • Support telecoms and connectivity solutions including VoIP systems and broadband circuits. • Proactively monitor systems to identify potential issues and recommend improvements. • Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience: Essential: • Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. • Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. • Windows Server and core services: AD DS, DNS, DHCP, Group Policy. • Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. • Virtualisation: Hyper-V and/or VMware. • RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. • Backup and disaster recovery experience and restore drills. • Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. • PowerShell for troubleshooting and automating routine tasks. • Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. • Willing to join an on-call rota. • A full driving licence Desirable: • Experience with telecoms systems (VoIP / SIP / hosted PBX). • Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). • Experience working for an MSP or IT services provider. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.

Job Title: Support Engineer Location: Cheadle SK8 3GZ Salary: 22k - 26K per annum Job type: Full-time, permanent (37.5 hours per week) Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care in the UK. Our core product, Blyssful, is one of the leading services in residential and nursing care. Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection. We are a small company with big ambitions. Our goal is to shape the future of care technology to ensure the most vulnerable in society are given the best service they can be, and the providers are able to spend more time with the service users instead of working with difficult systems and getting stuck on administrative tasks. We are now looking for a motivated Support Engineer to join our team and build a long-term career with the business. About the Role: This is an excellent opportunity for someone with a genuine interest in technology who is looking to start or develop a career in IT support. The role offers exposure to a wide range of responsibilities and the chance to work closely with both customers and internal teams in a growing, hands-on business. We welcome candidates who have experience in technical support, customer service, or contact centre environments, as well as those with the right attitude and a willingness to learn. If you enjoy problem-solving, communicating with people, and finding practical solutions, this role will give you valuable experience in customer support, troubleshooting, and core IT systems. As a small and collaborative business, we offer the chance to learn about different areas of the company and develop your skills over time. Many of our team members have progressed from support roles into leadership or more technical positions, making this an excellent opportunity for someone looking for genuine career development. Job Responsibilities: Provide technical support to customers and internal stakeholders via various communication channels, including phone, email and web chat Troubleshoot, investigate and resolve customer issues and queries in a timely and professional manner Escalate unresolved or more complex issues to the relevant people/departments with clear documentation Reproduce and document reported issues with clear instructions Monitor recurring issues and identify patterns for escalation to management Assist customers with configuration of their systems, networks and environments Create, maintain and improve knowledge base articles and troubleshooting guides for customer use Promote self-service support through well-structured documentation Who we are looking for: Essential Experience working in a customer-focused IT role Strong interpersonal and communication skills, with the ability to explain information clearly, professionally and jargon-free Good organisational, analytical and problem-solving skills Demonstratable ability to manage time efficiently and prioritise work Good computer literacy, especially when working with the Microsoft Office suite Desired Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc A keen interest in evolving technologies and the adoption of new technologies Benefits: Workplace pension in place Annual leave increases with length of service: 22 days for 1-2 years, 24 days for 2-5 years, 26 days after 5 years, and 28 days after 10 years. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.

SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Join Our Investment Banking Client as a Trade Floor Support Analyst! Location : Liverpool St, London, Onsite role Contract Duration : Up to 2 years for the right person! Rate : 350 - 370 Umbrella Per Day Are you ready to take your career to the next level? Do you thrive in a fast-paced financial environment? If so, we want YOU to be a part of our dynamic team! We are seeking a motivated and detail-oriented Trade Floor Support Analyst at the Associate Vice President level to join our esteemed Financial Institution & Insurance organisation. This is your chance to make a meaningful impact while working in a vibrant atmosphere surrounded by industry leaders! What You'll Do: As a Trade Floor Support Analyst, you will play a crucial role in ensuring the smooth operation of our trading activities. Your responsibilities will include: Providing exceptional 1st and 2nd line support to traders and the front office, addressing any technical issues with speed and precision. Collaborating closely with various teams to troubleshoot, diagnose, and resolve trading platform issues. Monitoring trading systems and applications to ensure maximum uptime and performance. Assisting in the implementation of new trading tools and technologies. Preparing and maintaining documentation for processes and procedures. Participating in system upgrades and enhancements to continually improve our trading environment. What We're Looking For: We are on the lookout for a candidate who brings not just skills but also enthusiasm! Here's what you'll need: Proven 1st and 2nd line support experience in Trade Floor Support within financial institutions. Strong understanding of trading systems, platforms, and financial markets. Excellent problem-solving skills with a proactive approach to challenges. Outstanding communication skills, both verbal and written, with the ability to convey complex information clearly. Ability to work under pressure and manage multiple tasks efficiently. A team player with a positive attitude and a willingness to help others. Apply Today! To apply, please send your CV detailing your relevant experience. We can't wait to see how you can contribute to our team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Position: 2nd Line Engineer Location: Abingdon Salary: 35- 40K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check. Why work for us Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation. Some highlights of working for our client include: Friendly team Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Purchase discounts Social & team building activities INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Service Desk Administrator 28'000 - 32'000 + Progression + Holiday + Travel + Pension + Training Chewton Mendip - Hybrid Are you looking to join a close-knit MSP that offers progression both technically and up through the business? Fantastic opportunity for an experienced individual looking for a stable platform to fine tune your infrastructure experience whilst working in a friendly and supportive company! Established for over 25 years, our client is a close-knit managed service provider that specialises in offering support, solutions and services to businesses across the UK. Known locally for a great place to work, this is a small and steady business that offers a fantastic exposure to new technologies whilst working in a supportive and varied environment. You will be responsible for providing 1st line but with some exposure to 2nd line work to a range of businesses. Other administrative tasks may include, quoting, invoicing, etc. You will split working remotely at their office near bath. You will be working on Office365, Active Directory, freshworks, etc. Great role for an experienced individual from a service desk or IT support position who wants to gain valuable hands on experience within an MSP environment. This company will give you valuable training which will help you progress. The role: On and off-site IT support IT Service Desk Administrator 1st and 2nd line Support Active Directory / Office 365 / Microsoft desktop environment Working within different environments and industries The person: IT Support or Service Desk experience Windows Experience (Office, Desktop, server) Active Directory / Office 365 / Microsoft desktops Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

1st / 2nd Line Support Engineer 3 month-contract, Inside IR35 125 to 150 per day, depending on experience Central Cardiff Are you an experienced 1st / 2nd Line Support Engineer looking for a contract role where you can get hands-on with hardware, desktop deployments and day-to-day IT support in a fast-paced environment? This is a varied support role focused on providing 1st and 2nd line IT assistance across a busy contract services environment. You will be responding to tickets, resolving common user issues and getting involved in practical, hands-on IT work. You will support end users with password resets, Outlook issues and general desktop support, while also assisting with auditing, deploying and configuring desktops. The role requires someone comfortable working with physical hardware, including laptops, printers and basic server-related tasks. This is an on-site position based in Central Cardiff, offering consistent working hours and the opportunity to broaden your technical experience within an established IT services provider. The Role: 1st and 2nd line support handling tickets and user requests Password resets, Outlook fixes and general desktop support Auditing and deploying desktops and laptops Hands-on hardware support including printers and peripherals Supporting wider IT infrastructure as required The Person: Previous experience in a 1st / 2nd Line Support role Strong hardware knowledge including laptop setup and printer fixes Comfortable working in a ticket-based support environment Reliable, practical and able to work onsite full time Good communication skills and a customer-focused approach Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

About Our Client South Yorkshire Police serves a diverse and vibrant region covering approximately 600 square miles and a population of almost 1.4 million people. With an annual budget of £380 million and a workforce of over 3,000 police officers and 2,200 support staff, the organisation plays a critical role in protecting communities and delivering essential public services across Sheffield, Barnsley, Rotherham and Doncaster. At its core, South Yorkshire Police is focused on preventing crime and disorder, responding to the needs of victims and communities, and targeting those who cause the most harm. The Force is already high performing, with clear ambitions to build on this and drive future policing to an even higher standard. Working as part of a cohesive leadership team, the finance function plays a vital role in enabling these priorities, ensuring every pound is used effectively, efficiently and in the public interest. This goes beyond managing budgets, requiring strong insight, influence and leadership to support confident decision-making at the highest levels of the organisation. South Yorkshire Police is entering an important period of transformation, with a clear focus on strengthening its financial capability, embracing innovation and continuous improvement, and enhancing the impact of recent investment in systems and infrastructure. Police staff work side by side with officers, united by a shared commitment to protecting and supporting communities. This is an opportunity to join a purpose-led organisation at a pivotal moment, where inclusive, values-led leadership will play a key role in shaping the future of finance and supporting the delivery of safer communities across South Yorkshire. Job Description Reporting to the Chief Finance Officer, this is a visible and influential leadership role at a pivotal point for South Yorkshire Police and the wider policing sector. This is not a traditional technical finance role. You will play a key part in shaping the future direction of the finance function, working closely with the CFO to lead the organisation through a significant period of transformation. You will bring teams together, create clarity from complexity, and ensure finance is a trusted, forward-looking partner to the wider organisation. Key responsibilities include: Providing strong, values-led leadership to an established finance team, fostering a culture of collaboration, accountability and continuous improvement Acting as a key member of the senior finance leadership team, working in partnership with the CFO to shape the long-term direction of travel for the function Translating strategic priorities into clear, actionable financial plans, ensuring alignment between organisational objectives and delivery on the ground Building strong, credible relationships across the organisation, acting as the bridge between senior leadership, operational stakeholders and budget holders Driving a more outward-facing, business-partnering approach to finance, helping non-finance colleagues understand financial context and make informed decisions Supporting the organisation to navigate complexity, scale and pace, ensuring finance keeps up with the demands of a dynamic and evolving environment Leading through change, helping the organisation unlock the benefits of recent system investment and embedding more insight-led ways of working Developing and motivating teams to perform at their best, creating an environment where people feel engaged, supported and part of a shared purpose Championing the role of finance within policing, ensuring it is seen as a proactive, enabling function rather than a transactional service This is an opportunity to join at the start of a transformation journey, not to maintain the status quo, but to help build, shape and lead what comes next. The Successful Applicant We are seeking a values-led, visible and engaging finance leader who brings people with them. This role is as much about leadership, influence and judgement as it is about technical expertise. You will be someone who can operate confidently at a senior level, translating strategic direction into meaningful action, and connecting finance with the wider organisation. This is an opportunity for an individual who is either operating at this level already or ready to step up, demonstrating the potential, self-awareness and ambition to grow into a critical leadership role within policing. You will bring: A recognised professional accountancy qualification (e.g. CIPFA, ACA, ACCA, CIMA) Senior-level finance experience within a large, complex organisation (public sector or similarly complex environment highly advantageous) A leadership style that brings teams together, motivates performance and creates a strong sense of shared purpose The ability to operate at both a strategic and operational level, translating organisational priorities into clear, deliverable financial outcomes Excellent stakeholder management skills, with the ability to influence, challenge and build credibility across a diverse, non-finance audience Experience of working at pace within a complex environment, with the resilience and adaptability to navigate change and ambiguity The ability to act as the bridge between senior leadership priorities and delivery on the ground Critically, we are looking for someone who: Is more than a technical accountant. You will be a leader first, with the ability to shape, influence and drive change Can communicate financial information in a clear and engaging way, bringing colleagues with varying levels of financial understanding on the journey Demonstrates a genuine interest in, and passion for, policing and public service Brings curiosity and a growth mindset, with the ability to develop both themselves and others Understands that this is not a caretaker role, but an opportunity to join at the start of a transformation journey and help shape what comes next We welcome applications from individuals with a range of backgrounds. Whilst experience within policing is advantageous, we are open to candidates who can demonstrate transferable skills from across the public sector, the right leadership profile and the potential to succeed in a fast-paced, high-profile public service environment. What's on Offer Salary ranging from £77,259 to £86,055 per annum depending on experience Generous annual leave allowance of 34 days (plus bank holidays) LGPS Pension Scheme with an employer pension contribution of 11.6% Hybrid working available with a minimum requirement of 3 days a week in the office Flexible working and flexi-time available as well as a number of excellent family friendly policies Process and Key Dates: Application Deadline: Thursday 2nd July before 23:59pm First Stage Interviews: 15th and 21st July 2026 Final Stage Interviews: 24th or 27th July 2026 For any further questions please email or call, however a CV application must be received via the advert to be considered in the process. Contact: Nicola Harper Quote job ref: JN-494 Phone number: Job summary Job function Accounting Subsector Financial Director / CFO Sector Public Sector Location Sheffield Contract type Permanent

IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people s lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.

Desktop Engineer / 1st & 2nd Line Support Engineer -Office based, Hattersley, Monday to Friday £30-35k We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base. This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and confident dealing with stakeholders is key. Key responsibilities: Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment Support Intune, Autopilot and modern workplace tools Assist with AV, meeting room tech and office systems Maintain documentation and update knowledge bases Support asset management and JML processes Work closely with internal teams to resolve issues efficiently What they're looking for: Experience as a 1st / 2nd Line Support Engineer or similar Strong desktop support across Windows and Microsoft 365 Exposure to Intune, Autopilot or PowerShell desirable Good understanding of IT systems and networking basics Strong communication skills and customer focus Organised, able to manage multiple priorities What's on offer: Competitive salary 25 days holiday + bank holidays (option to buy more) Pension and private medical options Additional benefits and discounts If you're a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.

Reporting to: Chief Programs and Partnerships Officer (CPPO) Responsible for: Global Business Development Unit Salary: Competitive Hours: Full-time, Monday to Friday Contract: Permanent/open-ended Location: US, UK, Germany, Nigeria, Iraq (Hybrid or remote working dependent on location) Safeguarding level 1 Contact with vulnerable adults or children Women for Women International (WfWI) invests where inequality is greatest by helping women who are forgotten - the women survivors of war and conflict. In Afghanistan, Bosnia and Herzegovina, the Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda, and South Sudan, women learn skills to rebuild their families and communities through the Women for Women International's Stronger Women, Stronger Nations Programme. Here support networks are formed, women are equipped with the skills to earn an income and save, and gain knowledge and resources about health and their rights. Since 1993, our global community has invested in the power of over half a million women across 17 conflict-affected countries, to create a ripple effect that makes the world more equal, peaceful, and prosperous. The Role The Global Director of Business Development drives Women for Women International's institutional fundraising strategy, focusing on securing restricted support from governments, multilateral agencies, and private foundations. This position is responsible and accountable for setting and achieving global business development targets. The role provides overarching direction for global proposal development, strategic donor engagement, and partnership cultivation. By offering strategic input into program design, grant management, and reporting, the Director strengthens the competitiveness of WfWI's funding efforts and supports long-term donor retention. Through direct engagement with donors and close collaboration with Communications, Policy, Advocacy, and key technical teams, this role elevates the visibility of WfWI's impact and advances programmatic partnerships that position the organization as a preferred partner for work with women survivors of conflict. As a senior leader within both the Global Programs Unit and the Global Revenue Leadership Team, the Global Director of Business Development ensures strong alignment and coordination across Country Offices, Regional Hubs and Global Support Center functions to secure and steward complex grants tied to WfWI's 2030 strategy and Global Revenue Strategy. The role oversees strategic partnerships, donor mapping, and pipeline development across regions and technical areas, ensuring cohesive organizational approaches to growth in partnership with Regional Directors. Within the Global Revenue Team, the Director collaborates with leaders of other high value revenue streams and Regional Directors to effectively allocate resources and drive collective revenue targets. This includes guiding Business Development Unit staff who may support corporate or major donor proposals and working closely with the Directors of Corporates and Development to align staffing and stewardship for corporates, trusts, and foundations. This role calls for a collaborative and entrepreneurial mindset, with the ability to balance strategic thinking and execution. As a pivotal position, it requires strong leadership to guide a proactive team and effectively manage conflict. This is an exciting opportunity for an experienced institutional fundraising leader who is energised by building partnerships, navigating complexity, and unlocking new opportunities across regions and technical areas. What you'll do Strategic leadership - You will shape and lead WfWI's global institutional funding strategy, ensuring it reflects organisational priorities and regional realities. As part of the Global Revenue Team, you will help drive the organisation wide revenue strategy and identify opportunities for growth in new and existing markets, including regions where WfWI does not yet have a presence. External engagement - You will represent WfWI externally, building and nurturing relationships as well as identifying partnership opportunities that enhance our competitiveness and visibility in the fundraising space. Revenue Growth & Pipeline Management - You will manage the global pipeline, working with regional teams to track opportunities and ensure timely, coordinated submissions. Team leadership - You will lead and mentor a global team of business development professionals, fostering a culture of collaboration, learning, and excellence. Planning, Budgeting & Governance - You will lead annual planning and revenue forecasting for the Business Development Unit, contribute to organisational leadership forums, and report regularly to WfWI's International Board, UK Trustees, German Supervisory Board, and US Board of Advisors. Operational Oversight - You will oversee donor intelligence systems and CRM processes, ensuring accurate pipeline tracking and forecasting. You will work closely with Finance and Programs to ensure budgets are realistic and compliant, and you will uphold safeguarding and ethical fundraising principles across all institutional funding efforts. Diversity at Women for Women International is about inclusion, embracing differences, creating possibilities, and growing together for better performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, political opinions, and pregnancy and maternity. Applications are welcomed and encouraged from all interested parties. Requirements All criteria marked (A) for Application must be addressed in a cover letter. Required: Located in Germany, Iraq, Nigeria, UK or US with the existing right to work. (A) Proven track record of successfully achieving multi-million USD awards, increasing annual income by at least USD 5M a year in new business. (A) At least 10 years of experience in institutional fundraising, with a strong record of securing government, foundation, and multilateral grants in Africa, Europe, UK and the USA. (A) Extensive experience managing donor relationships across geographies. (A) Strong experience in developing complex, multi-country and multi-year proposals, with excellent writing, budgeting, and compliance skills for restricted funding. (A) Demonstrated leadership of teams and cross-cultural management capabilities. Passionate about working in partnership internally to achieve results through knowledge-sharing at both the country, regional and global level. (A) High levels of self-awareness and strong conflict management skills. Strong analytical, planning, and CRM (Salesforce preferred) proficiency. Commitment to WfWI's mission and values, with familiarity with global gender, development, or humanitarian sectors. In addition to fluent written and spoken English, competency in a second language spoken in a region where we work (French, Arabic, Dari, German, Swahili etc.) Preferred: Experience working directly with or in Program Country teams. Deep understanding of women's rights, gender equality, and conflict-affected contexts. Proven success in consortium-based proposals or strategic partnerships. Multi-lingual or regional expertise in conflict-affected settings. Physical Demands May require international travel, occasional evening/weekend work, extended screen time, and participation in remote meetings across time zones. All our staff are required to adhere to WfWI's Code of Conduct and Safeguarding policies and to our organizational values: Empowerment, Integrity, Respect, Resilience and the Leadership Principles: Decisive, Accountable, Courageous, Adaptable and Inclusive. To learn more about the power of women for women, visit womenforwomen.org or follow on social media. How to apply You will need to submit a CV and cover letter. The cover letter must address all the criteria above marked (A) for Application and state your location and existing right to work there. Failure to address the criteria in the covering letter will result in your application being disregarded. Please let us know if you will need reasonable adjustments to access the application process. Note about use of AI Whilst we're not against the use of AI to support our work, if you do decide to use AI to help with your application, please make sure you still personalise your answers. It's important for us to have a real insight into your unique skills and experience in order to make an informed shortlisting decision. The closing date for applications is Sunday 28 June 2026 at 23.59 GMT You will have an opportunity to attend a Q&A on Thursday, 18 June 2026. If you are interested in attending, please contact our HR team at . 1st Interview will be online week commencing Monday 20 July 2026. 2nd Interview will be online week commencing Monday 27 July 2026.

Junior Network Support Analyst - New Role 27,500 (rising to 30,000) plus excellent benefits. A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development! Suitable candidates will have the folloiwng: Experience in a 1st or 2nd Line support role providing support on networking issues. Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include: Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. Exposure to/experience of the following would be highly advantageous: Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika) Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator) Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.

Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Job Title: IT Support Technician Location: Birmingham Salary: £28,031 - £30,378 per annum - SS3 Job type: Permanent, Full Time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is looking for an experienced Information Technology professional to join our growing Digital IT Services Department as an IT Support Technician The Technicians team within the Digital IT Services department provide an excellent 1st and 2nd line support to students and staff across campus The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies and a wider diverse customer base The ideal candidate will have experience of working within an Information Technology role, with good knowledge of hardware and software Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to undertake an Enhanced Check with the Disclosure and Barring Service prior to commencement. All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education Closing Date - 5th July 2026 Interview Date - 20th July 2026 The University is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the experience or relevant job titles of: IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support will also be considered for this role.

IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.

DB&T Technical Engineer Salary: Up to 30,000 plus other Veolia benefits Hours: 40 hours per week Location: Working in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential A full driving licence. Knowledge of ITIL practices. Advanced Level Qualification. Experience providing Service Desk operations in a multi-site, nationwide service environment. Experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Single Homeless Project has an opportunity for an IT Helpdesk Officer to join and work in our team in Kings Cross but you will be based across all of London. You will join us on a full-time, permanent basis working 37.5 hours and in return, you will receive a competitive salary starting at £29,029 and rising incrementally to £31,146.38 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the IT Helpdesk Officer role: At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you ll play a crucial role in keeping our organisation connected and effective. This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more. In joining SHP, you ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London. Skills and experience we're looking for in our IT Helpdesk Officer: Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. Excellent verbal and written communication skills. Strong organisational skills and shows enthusiasm to all duties. Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. High level of personal organisation with the ability to plan and prioritise own work. Has experience in Microsoft applications like Microsoft Dynamics CRM. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Important info: Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified. Interviews will be arranged for Wednesday 24th and Friday 26th June onwards. Candidates must be available for these dates. Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require a basic DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our IT Helpdesk Officer - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.

Service Desk Engineer (1st-2nd Line) Location : Midlands Hours: 09:00-17:00, Friday, Saturday, Sunday and Monday Our client is looking for a motivated and enthusiastic Service Desk Engineer to join their growing managed services team. This is an excellent opportunity for an IT professional with experience in technical support who is looking to develop their skills across Microsoft technologies, networking, and managed services environments. Role Overview: As a Service Desk Engineer, you will be an integral part of the IT team, supporting the delivery of their managed services. You will play a key role in maintaining reliable systems, enhancing security, and optimising IT services across our growing and varied customer base. This role includes responsibility for supporting weekend operations as part of a structured shift pattern, helping to ensure consistent service coverage for their managed customers. You will provide remote support to a diverse client base, including organisations within healthcare, finance, and professional services, with access to senior escalation where required. In addition to reactive support, you will also be expected to carry out proactive and out-of-hours tasks such as patching, system maintenance, and service improvements, helping to minimise disruption during core business hours. You will have experience working on a busy service desk, resolving technical issues efficiently, and delivering services in line with agreed SLAs. You will be comfortable handling escalations, prioritising workload effectively, and maintaining a high standard of customer care at all times. Responsibilities: Completing Service Desk incident tickets, logged via their ticket system or phone line. Following customer and internal process for request tickets. Infrequently attending customer sites should there be a problem that cannot be resolved remotely Continuously learning and adapting to evolving technologies, with a drive to achieve certifications Required Experience: Minimum of 2 years in an IT support role Strong troubleshooting skills for Windows desktop systems. Passion for IT and networking. Excellent communication skills and a customer service-oriented mindset. Ability to work effectively as part of a team Willingness to learn and adapt to evolving technologies. UK Driving Licence Desirable Experience: Cisco CCNA or CCNP. Microsoft 365, Azure or Security Certifications CompTIA A+, CompTIA Network + Microsoft 365, InTune & Azure administration Microsoft Teams administration Windows Desktop Operating Systems Apple OS and Apple Mac support experience Microsoft Office Suite Laptop/desktop and thin client support Backup Technologies (Acronis) Microsoft Server 2008 - 2022 Exchange / AD Management / MS365 Cisco Networking Fortinet Networking Ubiquity Networking Company Benefits: Competitive salary and benefits package. Supportive and collaborative work environment. Remote working Flexible working hours Company funded exams and training Employee pension Exposure to exciting new technology Personal development plans, designed to support career progression If you don't tick all the boxes but feel you have a strong foundation with at least some of the skills and have the aptitude and drive to grown, learn and develop, then we want to hear from you. Apply through this advert and we will reach out to you

Housing and Wellbeing Officer - Floating Support - 9 Months Fixed Term Contract Location: Blackburn Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for providing floating support to customers living in a range of tenancies, including social housing, private rented and other settled accommodation. The role focuses on tenancy sustainment, promoting independence, preventing homelessness and supporting customers to manage their tenancy successfully within a customer-focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on supporting customers who may have a history of drug or alcohol use, mental health needs and other complex circumstances, working with landlords, housing providers and partner agencies to identify risks early, resolve tenancy-related issues and help customers remain settled in their homes. What you'll be doing To assist customers to identify their strengths, support needs and risks, including needs linked to drug or alcohol use, mental health and other complex circumstances, and jointly develop tenancy sustainment plans that help them maintain their tenancy and build independence; To encourage community cohesion, identifying opportunities for individuals to come together, share their experiences, culture and celebrate diversity. To assist customers to access other agencies and their services and know of the services within the wider community; To coach and assist customers to understand and meet the responsibilities of their tenancy, including rent payments, property care, neighbour relationships, communication with landlords or housing providers, and understanding their rights and obligations; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To provide flexible, community-based floating support through home visits, outreach and partnership working, responding to changing customer needs and tenancy risks; To develop and maintain effective working relationships with social housing providers, private landlords, letting agents, local authorities, health services, substance use services and partner agencies to ensure customers receive coordinated support to sustain their tenancy; To work proactively with customers, landlords, housing providers and tenants to prevent tenancy breakdown, resolve issues at the earliest opportunity and promote long-term housing stability. What you'll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 4 in English and Maths Evidence of well-developed IT and keyboard skills Hold a full UK driving license and have access to a vehicle for use at work. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Experience of working in Housing Management is desirable. Experience of providing floating support, tenancy sustainment or homelessness prevention support to customers living in a range of tenancy types, including social housing and private rented accommodation, is required. Experience of supporting customers with complex needs, including a history of drug or alcohol use, mental health needs, trauma or other barriers to maintaining a tenancy, is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Good written and verbal communication. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. "Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Closing date: 1st July 2026 Shortlist date: 2nd July 2026 Interview date: TBC

Our client is a leading provider of business telecoms and digital solutions, known for their high standards of service and a strong reputation within the corporate sector. They are looking for an efficient and well-organized person to join their friendly, supportive team as a Client Liaison & Tech Support Executive. This role is perfect for someone who loves the latest technology. Whether you already have technical experience or just a strong willingness to learn, you will be trained to provide 1st and 2nd line support to business clients. As a Customer Service Administrator, you will be at the heart of the team, balancing technical help with essential office administration. If you have an excellent telephone manner, great attention to detail, and want to work for a company that truly values its customers, this is the perfect opportunity for you. Key Responsibilities: Supporting corporate clients with a variety of mobile and fixed-line enquiries via phone and email. Liaising with network providers to troubleshoot and resolve technical issues. Managing supplier relationships to obtain quotes and handle general enquiries. Processing new orders and contracts for mobile and fixed-line services. Assisting the sales team with administrative support and client coordination. Handling general office administration, including keeping internal databases accurate and up to date. Creating monthly and custom client reports using Excel. The successful candidate will have: A background in office-based customer service, with a track record of supporting clients effectively. High standards of accuracy and a friendly, professional manner when handling phone calls. The ability to tackle tricky problems and use their initiative to find creative solutions. Confidence using IT systems, particularly the main Microsoft Office programs (Word, Excel, and Outlook). Technical experience or a strong willingness to learn, as you will be trained to provide technical support. Benefits: 20 days annual leave + Bank holidays, rising to 25 days after completion of your first year Employee Benefits portal Free on-site parking Company pension Company performance bonus Personal development opportunities Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience.