153 jobs found

IT Service Manager The Role This is an opportunity for you to join our client as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of their business-as-usual support services. This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain their key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes. This role is subject to a standard DBS check. About You: You will have experience and knowledge of utilising ITIL best practice. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels. You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. About Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. As part of their team, you'll enjoy: Salary of £30,000 to £33,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply . Holiday of 22 days per annum (increasing with length of service). In addition, 8 bank holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental cashback) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, our client is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.

Product Lifecycle Manager (Engineering / IT) Engineering IT / PLM Manager Cambridge/Hybrid £70-75k & Benefits. The Product Lifecycle Manager is responsible for the ownership, management, optimisation and continuous improvement of Engineering IT systems, with a primary focus on Product Lifecycle Management (PLM). The role will act as the key interface between Engineering, IT, PLM users, vendors and wider business stakeholders, ensuring that Engineering IT systems are fit for purpose, effectively supported, and aligned to operational and strategic requirements. RESPONSIBILITIES List key responsibilities and tasks that sit within this role PLM Ownership & Roadmap: Own the lifecycle, configuration, roadmap and continuous improvement plan for PLM and associated Engineering IT applications, including upgrades, enhancements and decommissioning decisions. Application Portfolio Management: Manage core Engineering IT applications that support PLM, CAD integration, data management, reporting and configuration control. PLM Champion: Champion PLM across Marshall Land Systems, promoting effective use of the system and identifying opportunities to improve Engineering delivery, control and efficiency. Strategic Business Support: Identify business opportunities where PLM and Engineering IT systems can improve process efficiency, data quality, reporting, configuration management and programme delivery. Vendor & Contract Management: Manage relationships with PLM vendors, CAD vendors, outsourced service providers and internal IT teams, ensuring performance against support agreements, contract requirements and business needs. Service & Issue Resolution: Act as the escalation point for PLM and Engineering IT issues, supporting incident resolution, root cause investigation, workaround definition and long-term corrective actions. Third Line Support: Provide third-line support where required, working with IT, vendors and users to investigate complex incidents, resolve problems and create knowledge articles to support future incidents. Architecture Oversight: Ensure PLM solution designs, integrations, workflows and system changes meet Engineering requirements, enterprise architecture standards, cybersecurity policies and business needs. Change Management: Manage configuration changes, system updates, upgrades, patches and enhancements to PLM and Engineering IT applications, ensuring appropriate testing, communication and deployment. Governance & Compliance: Ensure PLM and Engineering IT applications meet regulatory, cybersecurity, export control, ITAR and corporate policy requirements, including defence-related standards where applicable. Process Ownership & Improvement: Review, approve and improve PLM processes, procedures, workflows and user guides to ensure they remain effective, controlled and aligned to Engineering ways of working. Data Management & Reporting: Support Engineering data management, reporting, audit activity and business intelligence requirements through effective use of PLM data and reporting tools. Stakeholder Engagement: Collaborate with Engineering, IT, programme teams, business owners, PLM super users and cross-functional stakeholders to align PLM capability with organisational goals. Budgeting & Forecasting: Support financial planning by providing input on PLM licensing, support costs, maintenance agreements, upgrades, vendor services and future investment requirements. Asset & Licence Management: Coordinate software licence, maintenance agreement and asset lifecycle management activities, including requisition, inventory, installation, maintenance, updates and disposal. System Maintenance & Availability: Ensure appropriate PLM system maintenance, health checks, performance reviews and availability monitoring are in place to support business continuity. Knowledge & Documentation: Create and maintain technical specifications, process documents, user guides, support material, FAQs and knowledge articles to improve user support and reduce repeat issues. PREVIOUS EXPERIENCE REQUIRED: Experience managing, supporting or administering PLM systems within an Engineering or manufacturing environment. Experience working with Engineering teams using CAD and PLM tools. Experience of PLM system configuration, administration, support and continuous improvement. Experience supporting or managing data transfer between PLM and ERP platforms, including IFS Cloud, covering parts, BoMs, documents, change data, lifecycle states and release-to-manufacture processes. Experience managing PLM-related incidents, problems, root cause investigations and corrective actions. Experience working with IT teams, vendors and business stakeholders to deliver system improvements. Experience leading or supporting PLM upgrades, deployments, migrations or process changes. Experience managing a small technical team or leading cross-functional improvement activities. Experience of Windchill would be highly desirable. Experience with CAD tools such as Autodesk Inventor, AutoCAD or similar would be beneficial. Experience with Engineering configuration management, change control and product data management would be beneficial. TECHNICAL SKILLS/EDUCATIONS REQUIRED: Degree, HND or equivalent qualification in Engineering, ICT, Computer Science, Information Systems or a related discipline. Equivalent experience in an Engineering IT, PLM, CAD administration or Engineering systems management role would also be considered. Strong understanding of PLM capability, administration and configuration management. Ability to document technical specifications, user requirements, process flows and system changes. Good logical diagnostic skills with the ability to troubleshoot and resolve PLM-related problems. Understanding of CAD integration with PLM, ideally including tools such as Inventor, AutoCAD or similar. Understanding of PLM reporting, data extraction and business reporting methods. Awareness of database queries and reporting tools such as SQL, MS PowerQuery, REST APIs or Query Builder would be beneficial. Awareness of PLM customisation, workflows, XML configuration, Java, JavaScript or Windchill development would be desirable. Understanding of application maintenance, upgrades, testing and deployment activities. Understanding of IT service management processes, incident management and problem resolution. Configuration Management / CMII training would be desirable. Experience of virtualised environments such as VMware would be beneficial. Able to support process improvement and system improvement activities across Engineering IT applications. Strong understanding of IFS ERP is highly desirable. Experience in a regulated industry, particularly aerospace and defence, is strongly preferred. Excellent communication, negotiation, and stakeholder management skills.

Job Title: C#/.NET Software Engineer Location: South Cambridgeshire Salary: Up to 70,000 Working Pattern: Hybrid 2 days in office This is a brilliant opportunity for aC#/.NET engineer to join a fast-growing technology company whose software is used by scientists and engineers across the world. You'll be writing code that drives real machines connecting instrumentation, automation systems, and digital workflows that power cutting-edge scientific processes. It's a genuinely hands-on role where your work has direct, visible impact. The Role You'll design and build high-quality software across desktop, embedded, and server environments, working alongside a talented team of architects, engineers, and product managers to deliver robust, user-focused solutions. You'll also contribute to architectural decisions and mentor junior developers. Requirements Strong C#/.NET development experience Strong knowledge of software design principles, testing and DevOps pipelines Experience building Windows applications with XAML Familiarity with IoT protocols such as MQTT and OPC/UA SQL databases and Linux OS experience Comfortable working with AI tools If this role is of interest, please apply below.

Logical is looking to expand its Nottingham branch in the NG16 area and is seeking experienced consultants, senior consultants, and branch managers who excel in the full 360 role to develop and expand their own desk at Logical. We are open to consider any remote desk locations working out of our Nottingham office. If you believe you have what it takes to establish your desk, we encourage you to reach out to us without hesitation. What we offer: - Competitive salary, based on experience. - Exceptional commission structure, offering up to 20% commission on the full plan margin with uncapped potential. - Realistic OTE exceeding 100,000 annually. - An autonomous work environment with no micro-management. - Support and encouragement throughout your journey. If you are interested in joining Logical and would like to have a confidential discussion, feel free to apply.

More About The Role We Make Morrisons From a Bradford market stall to one of the UK's largest supermarkets, we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and through a home delivery service. At Morrisons, we re proud to be The Market Street Grocer. We do things differently. We don't just move boxes, we are passionate about food, proud of our British heritage, and dedicated to giving our customers the very best service. From our vibrant, market-style fruit and veg displays to our bustling chilled aisles, our fresh food is at the very heart of what we do. We love what we do, and we want you to love it too. More About The Role As a Fresh Food Manager, you ll be the driving force behind our key fresh departments: Produce and Fresh Chilled. This isn t a sit behind a desk kind of job, you ll be right out there on the shop floor, ensuring our customer facing aisles look spectacular and feel like a bustling, vibrant marketplace. You ll take full ownership of stock, freshness, and availability. Your main objective is to ensure our shelves are brimming with beautifully presented, top-quality fresh food, while coaching your team to deliver friendly, helpful service that keeps customers coming back. What you'll be doing day-to-day: Leading with Passion: Inspiring, coaching, and developing a team of colleagues across Produce and Chilled to be the best they can be Driving Excellence: Ensuring impeccable standards of freshness, stock rotation, and eye-catching presentation across all fresh aisles at the front of store Managing the Numbers: Taking responsibility for your department s sales, waste management, stock control, and labour budgets Keeping it Safe: Maintaining legal compliance, food safety, and hygiene standards to the highest degree Putting Customers First: Being a friendly, welcoming face on the shop floor, ensuring our customers always find the fresh, high-quality items they need for their family meals More Perks Competitive Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary Two colleague discount cards: 15% staff discount for you plus a second card for a friend or family member A highly competitive pension scheme 33 days annual leave Private healthcare Enhanced maternity, paternity and adoption leave Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme My Morri' Exclusive Discount Platform: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards More About You You don t just love food; you understand how to run a commercial, high-volume retail operation. You're a people person through and through, with a knack for bringing out the best in others and have a sharp eye for detail. We re looking for someone who has: Proven leadership experience: From a fast-paced retail or supermarket environment (experience in high-volume fresh food or produce is a massive plus, but your leadership style is what matters most) A commercial mindset: You know how to manage stock flow, spot opportunities to drive sales, and keep a tight grip on waste A hands on, roll up your sleeves attitude: You love being on the shop floor and thrive on the energy of a busy shift Brilliant communication skills: With the ability to build strong, positive relationships with your team and customers alike A genuine pride: For delivering great quality and great availability We are an equal opportunities employer and welcome applications from all sections of the community. More About Us At Morrisons, we ve always done things a bit differently. Our story started all the way back in 1899 as a humble egg and butter stall in Bradford market. 127 years later, we re one of the UK s leading supermarkets, but we ve never lost that independent shopkeeper spirit. At just under 500 stores across the UK, our retail colleagues work as one team to feed the nation and provide a memorable shopping experience. We re a team of over 90,000 down-to-earth, hard-working people. We care about fresh food, friendly service, and looking after each other. What truly sets us apart is that we don t just move boxes from trucks to shelves, we are food makers and shopkeepers. As the UK's second largest food manufacturer, we source directly from British farmers, process meat in our own abattoirs, and prepare fresh food right in front of our customers on Market Street. From our vibrant fruit and veg displays to our bustling chilled aisles, we take massive pride in feeding the nation honest, high-quality, fresh food. As we own our own supply chain, including manufacturing sites, flower hubs, and logistics networks, the career paths here are varied. We are deeply committed to learning and development, ensuring that if you have the drive to progress, we will give you the tools, courses, and support to go as far as you want to. We don't overcomplicate things. We work hard, we look out for each other, have a laugh along the way, and take immense pride in the food we sell and the communities we serve.

IT Manager Blackburn Circa 65,000 basic + Excellent Benefits Full-Time Permanent On-Site Are you ready to . Drive Technology. Lead Change. Make an Impact? Our client is a successful and growing consumer products business with a recognised brand portfolio, a complex technology estate and ambitious growth plans. Operating across manufacturing, distribution and ecommerce, they combine the stability of an established organisation with the pace and agility of an entrepreneurial business. Due to continued investment in systems, applications and digital transformation, they are looking for an IT Manager to take ownership of day-to-day IT operations while coordinating a wide range of business-critical projects, system enhancements and technology initiatives. This is a highly visible role offering genuine variety, responsibility and the opportunity to influence technology delivery across the entire organisation. The Role This is more than a traditional IT Manager position. You'll be responsible for ensuring reliable IT operations while acting as the central point of coordination for systems, applications and change initiatives across the business. Working closely with stakeholders across manufacturing, warehousing, supply chain, finance, ecommerce and commercial teams, you'll manage priorities, oversee delivery and ensure technology solutions support both operational excellence and business growth. You'll work across a diverse application landscape including SAP, WMS, CRM, ecommerce platforms and Microsoft 365 , balancing service stability with a constant pipeline of enhancements, integrations and transformation projects. Key Responsibilities Lead day-to-day IT operations, service delivery and support. Ensure the reliability of business-critical systems, applications and infrastructure. Manage service desk performance, incidents, escalations and problem resolution. Oversee Microsoft 365, networks, user devices, access management and operational security. Coordinate system enhancements, integrations, upgrades and change requests. Manage relationships with third-party suppliers and technology partners. Maintain visibility of priorities, risks, dependencies and delivery progress. Lead and develop a small internal technology team. Drive continuous improvement across systems, services and user experience. Exciting Projects You'll Support CRM implementation Ecommerce platform enhancements Digital transformation initiatives B2B portal development SAP optimisation and enhancements Warehouse Management System (WMS) improvements Systems integration across manufacturing, supply chain and commercial operations Ongoing application and process improvement programmes About You I'm looking for a hands-on technology leader who enjoys making things happen and thrives in a fast-paced environment. You'll ideally have: Experience leading IT Operations, Service Delivery, Applications Support or Systems Management functions. Background within FMCG, manufacturing, logistics, distribution, retail or similar operational environments. Knowledge of ERP, WMS, CRM or other enterprise applications. Experience managing third-party suppliers and technology partners. Strong project coordination, change management and stakeholder engagement skills. The ability to manage multiple priorities while maintaining focus on delivery. Most importantly, you'll be approachable, proactive, commercially aware and someone who takes ownership from start to finish. Package & Benefits Salary basic circa 65,000 doe (thismay be slightly flexible for the perfect candidate) Staff discount 25 days holiday plus 8 Bank Holidays plus your birthday off every year Working Monday to Friday 9am to 5:30pm 4% employer pension contribution Why Join our client? This is a fantastic opportunity to join a business where technology is highly valued and plays a key role in future growth. You'll enjoy significant autonomy, exposure to a broad range of systems and projects, and the chance to make a visible impact within a fast-moving, ambitious organisation. To be considered for this fantastic role:- Please send your CV current CV to (url removed) or call me on (phone number removed) for a confidential conversation INDBSO

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans and configuration standards. Support the optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments. Experience with SQL, SQL Server clustering and PKI infrastructure. Scripting and automation experience using PowerShell, SQL, JavaScript or REST services. Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Asset Manager Location: Ringwood, Hampshire Salary: £40,000 £45,000 Hours: 37.5 hours per week The Role As the Asset Manager, you will be responsible for maintaining accurate records of all Configuration Items, including hardware, software and license assets, throughout their lifecycle across multiple configuration management databases, ensuring these feed correctly into the central Configuration Management System. The role is accountable for ensuring the delivery of accurate, auditable records that support data integrity across all managed assets. This will include reporting asset information to internal and external customers. The postholder will use a range of reporting tools and portals to extract, cleanse and merge datasets. They will also assist in developing standard reports and dashboards to support the delivery of services and projects. Skills and Experience: Proven experience in asset or configuration management, including lifecycle governance. Strong knowledge of asset lifecycle processes (procurement to disposal). Solid understanding of software licensing and compliance. Advanced Excel and data analysis skills. Experience driving and measuring process improvements. Strong analytical and problem-solving abilities. Ability to communicate complex information clearly to stakeholders. Excellent stakeholder engagement skills across all levels. Experience producing reports and dashboards for decision-making. Proactive approach to continuous improvement and data integrity. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Position: 2nd Line Engineer Location: Abingdon Salary: 35- 40K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check. Why work for us Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation. Some highlights of working for our client include: Friendly team Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Purchase discounts Social & team building activities INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Location: Hybrid, Bradford or Peterborough Salary: £30,727 per annum Permanent, 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. Are you someone who sees the story behind every moment? Do you love creating content that connects with people in a genuine, meaningful way? Our client is looking for a Digital Communications Officer who's ready to get out into the community, capture authentic stories, and help take their digital presence to the next level. This is more than a desk-based role - it's about being out and about, meeting customers, sharing their experiences, and bringing their values to life through engaging, creative content. What you'll be doing Managing their day to day social media channels and website Creating fresh, engaging content, from filming in the community to crafting compelling posts and stories Sharing real customer and organisational stories that reflect who they are and what they stand for Developing and delivering innovative social media strategies that grow engagement and reach Keeping their website dynamic, accessible, and informative for customers and stakeholders Taking a project mindset, seeing the bigger picture and following ideas through from concept to delivery Trying new formats, trends, and approaches to keep their content evolving Salary The spot salary for this post is £30,727 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you Proven experience managing organisational social media platforms Experience creating engaging digital content across multiple formats, including video and imagery Ability to create, edit and publish multimedia content using relevant tools and software Experience using Content Management Systems (CMS) to update and maintain website content Strong understanding of website analytics (e.g. Google Analytics) and ability to use data to inform decisions Knowledge of Search Engine Optimisation (SEO) and applying best practice to digital content Excellent copywriting and editing skills, with the ability to tailor tone and messaging for different audiences The successful applicant will be subject to pre employment checks, such as DBS and social media screening, before an offer is confirmed. Interviews We want your candidate experience to reflect who our client is - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 6th or 7th July via Teams. Stage 2: A Place to Show Your Strengths You'll deliver a role related presentation and have a final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a personality questionnaire in advance. Planned date: 17th July at their Bradford office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future They've got big ambitions and they're looking for people who want to grow with them. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here's what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they'll help you grow and succeed. This is more than a job it's a place where you can make an impact, feel valued, and be rewarded for what you do. We're Committed to Inclusion Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they'll make it happen. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to the organisation and to your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. REF-

Training & Development Coordinator Milton Keynes Role: Training & Development Coordinator Department: Sales & Marketing Location: Tongwell, Milton Keynes - 3 days in the office, 2 days from home Hours: 37.5 hours per week - 09:00 - 17:00 with a 1-hour lunch Start: 25th May Duration: 12 months initially Basic Rate: £14.77 per hour Your New Role: In this role, you will provide administrative Training & Development support across all sectors. This role also includes mandatory reporting as part of FCA requirements to ensure Compliance of all internal staff. Responsibilities Co-ordinate internal and network training programmes, including the admin relating to the set-up, pre-course work on our LMS and post-course coordination. Support the team and manage the co-ordination of course setup, management and reporting on GTLS. Monitor the Training & Development budget to ensure that constraints are adhered to. All invoices should be reconciled, and new business should have pre-approval from the T&D Manager. Maintain accurate training records and course feedback across a variety of systems and collate, compile and cascade all reporting data on a regular basis. Ongoing management of our T&D Power BI reporting dashboard, which includes weekly reporting on all mandatory courses and SAF Expert to ensure compliance, including escalation where appropriate. Awareness of eLearn schedules, deadlines and annual FLA/SAF reporting structures is also necessary. Process T&D supplier set-up, invoicing, ensuring that invoices are accurate, are received on time and are in line with procurement procedures. Manage the regular review and update of existing e-learning programmes in our LMS system. Liaising with the e-learn owner to ensure that training content is fit for purpose, amendments are progressed with the eLearn partner and owner approval is obtained. Manage the documentation of T&D Processes and Procedures. Ensure they are stored centrally, reviewed regularly and updated as necessary. What You'll Need to Succeed: • Strong influencing and communication skills - both written and verbal. • Strong organisational skills and must be self-motivated. • Ability to work under pressure, whilst maintaining a high level of professionalism and accuracy. • Strong administration, organisational and IT skills (basic Excel skills preferable). • Ability to work on your own initiative as well as within a team structure. • Customer focused with willingness to own issues to resolution. • Desirable - excellent knowledge of product portfolio, procedures, systems, relevant regulations, and legalisation. • GCSE or equivalent English Language and Mathematics. What You'll Receive in Return: • Opportunity: Work with a leading automotive brand. • Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an on-site cafe, hot desks, and free parking. • Technology: Contingent workers receive their own laptop. • Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). • Silent Room: A dedicated space in the Tongwell office for prayer or reflection.

Job Title: Compliance and Quality Assurance Coordinator Location: Hybrid to Chandlers Ford Salary: £27,976 Hours: 40 hours per week (Mon-Fri 8am-5pm) Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Established in 2003, Utilita is the UK's first - and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet. Do you have a keen eye for detail? Are you interested in a career within Engineer compliance? If so, we have an exciting opportunity within our Field Services Compliance team, supporting the accurate recording and management of audit data for our Smart Metering and renewables engineers. What does this role involve? As a Compliance and Quality Assurance Coordinator, you will be the central point for our engineer compliance within our Field Services teams. You will review documentation from both field-based and desktop audits, ensuring all submissions in line with company policy and regulatory requirements. You will communicate any instances of non-compliance, working closely with line managers and key stakeholders to ensure appropriate follow-up actions are taken. In addition, you will ensure engineers remain up to date with audit requirements. This includes onboarding new starters, verifying that all necessary documentation is in place, and confirming readiness before engineers are approved to operate in the field. Who are we looking for? We're looking for a friendly, adaptable and detail-oriented individual who thrives in a collaborative team environment. You'll be someone with a positive, can-do attitude who enjoys building strong working relationships and contributing to a supportive and close-knit team. Strong communication skills are essential, as you will be working with a range of stakeholders and providing guidance when needed. You will be confident working independently while following established processes and guidelines to a high level of accuracy, as your work supports senior management decision-making. Previous experience within the energy sector or an IOSH qualification would be beneficial, but not essential, as full support and training will be provided. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Important Things! (FYI Benefits available from your first day!) Bonus Scheme - we offer a structured bonus scheme which is made up of personal and business elements. Career progression - we want our staff to build up and grow their careers with us. T o help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK's top 40 'Best Workplace for Development' 2024 awards. Win tickets! - we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays. Wellbeing - your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis! Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Pension - we contribute 4% of your salary when you contribute 5%. About us We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita's award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain's first smart meter in 2008, we've used the latest technology to give our customers more visibility and control of their energy usage than ever before. Utilita is celebrated for its unique approach to doing energy better - including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company! Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Business Support - Facilities Admin Temp required in Sheffield Your new company A well-established organisation based in Sheffield city centre is seeking a professional and reliable Business Support / Facilities Administrator to provide temporary cover within their facilities team. This is a 2-3 month sick cover requirement, with the potential to extend depending on business needs. Key vacancy information Sheffield City Centre Office-based £28,000 equivalent 37 hours per week Immediate start - June/ July 2026 Your new role Reporting to the Facilities Manager, you will play a key role in supporting the day-to-day running of the office. This is a varied, hands-on role requiring strong organisation and a professional approach. Duties will include: Managing a shared inbox and responding to facilities-related queries Logging, tracking and managing tickets via Freshdesk or a similar system Ensuring meeting rooms are set up and maintained to a high standard Carrying out routine on-site facilities checks Ordering office and facilities supplies Franking and handling confidential documentation Managing incoming and outgoing post, including sensitive documents Providing reception cover when required 37 hour week - Core working hours are 10am-4pm, with typical hours of 9am-5pm. What you'll need to succeed Previous experience in a business support, facilities or office administration role Good working knowledge of MS Office, particularly Outlook, Word and Excel Experience using a ticketing or helpdesk system (Freshdesk desirable but not essential) Strong organisational skills and attention to detail A professional, well-presented and confident manner Ability to handle confidential information with discretion Availability to start immediately What you'll get in return £28,000 equivalent salary Full-time hours, 37 per week Central Sheffield location with excellent transport links Opportunity for the assignment to extend What you need to do now - If you're interested in this role and available to start immediately, please apply now. Interviews will take place via Teams on Thursday afternoon.

Projects Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit a Projects Administrator to join their team in a vital new role within the business. This person will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to managing construction projects and scheduling the diaries and workload of engineers or tradespeople. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of approx. 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Apprenticeship Technical Manager (CIOB) Part time (seven hrs/wk), permanent Remote place of work Salary up to £9,888 pa (£49,440 FTE pa) plus benefits We are seeking an industry expert to utilise your expertise and understanding of the apprenticeship standards to advise and support the apprenticeship delivery team, apprentices, and employers. You will be responsible for ensuring the University admits students onto the right programmes, that apprentices effectively record information from their work experience, and work closely with the Apprenticeship team to ensure timely completion of the apprenticeship. This is a brilliant opportunity for an industry expert to bring their knowledge and skillset to support students on their journey with the University. Your accountabilities and responsibilities include: Provide technical and specialist support for University teams and external stakeholders in relation to End Point Assessment Provide 1 to 1 support, when requested, for apprentices deemed at risk to ensure timely completion of the apprenticeship Review apprentice portfolio completion and evidence submission, complete desktop reviews of portfolio progress and provide regular updates to the apprentice, employer representative, and Apprenticeship Outcomes Officer Our main requirements: Professional Membership of CIOB and/or CABE Extensive built environment industry experience Ability to motivate and support apprentices and employers At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us. We are a long-standing and leading provider of supported online education with a long-term ambition to be the world's most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits. To view the full job specification and to apply, visit our careers site. Vacancy closes on Monday 06 July 2026 at 17:00. EQUALITY, DIVERSITY, AND INCLUSION We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.

Let's start with what this role isn't. This isn't a business that's struggling. It isn't a turnaround project. It isn't somewhere looking for a consultant to come in and tell them everything they're doing wrong. In fact, quite the opposite. If you're looking for a role where you can sit behind a desk and manage from a distance, this probably isn't for you. If you enjoy being visible, involved and part of the team, you'll fit right in. This is a well-established and highly successful sheet metal fabrication business that continues to grow year after year. They've invested heavily in state-of-the-art machinery, have a strong reputation within their sector and, quite simply, have plenty of work. What they need now is someone who can sit between the Managing Director and the shop floor, taking ownership of the day-to-day operation and helping ensure everything runs as smoothly as it should. The MD is heavily involved in the operational side of the business and needs someone he can trust to take responsibility for production, planning, purchasing, logistics and people management, allowing him to focus on leading the company strategically. You'll be overseeing supervisors and managers across the operation, ensuring communication flows effectively, priorities are clear and the business continues to deliver for its customers. This role is about leadership, organisation and accountability. Not reinventing the wheel. This is a business with a genuine team-first culture. There are no big egos and no "that's not my job" attitudes. Whilst you'll be leading the operation, you'll also be expected to roll your sleeves up when needed. Whether that's helping solve a production issue, supporting the shop floor or even jumping on a forklift if the situation calls for it, everyone mucks in. Titles are largely left at the door here. The MD does it. The supervisors do it. The successful person will too. What you'll be doing Acting as the operational link between the Managing Director and the factory Supporting and developing supervisors and departmental managers Overseeing production, planning, purchasing, logistics and dispatch Ensuring customer orders are delivered on time and to the required quality standards Managing operational performance, capacity planning and resource allocation Monitoring KPIs and identifying opportunities to improve efficiency Supporting estimating and commercial teams with realistic lead times and production capabilities Working closely with purchasing and supply chain teams to minimise risk and maintain material availability Ensuring quality standards, certifications and compliance requirements are maintained Acting as the escalation point for operational issues when required Driving continuous improvement where it adds value, without creating unnecessary change What we're looking for Leads by example rather than from behind a desk Is comfortable being visible and present on the shop floor Can build respect from operators, supervisors and management alike Understands fabrication and manufacturing environments Isn't afraid to get stuck in when needed Brings structure and accountability without unnecessary bureaucracy Can see the bigger picture whilst still paying attention to the day-to-day detail Why join? The foundations are already there. You'll be joining a profitable business with a healthy order book, excellent reputation and genuine investment in its future. The machinery is in place. The people are in place. The work is there. This is a leadership role, but it's very much a sleeves-rolled-up environment. Nobody hides behind their job title here. Interested? Get in touch.

Draughtsperson (Industrial Ventilation Systems) Reading (Hybrid) £40,000 - £45,000 + 5% Bonus paid quarterly + Flexible Fridays + Training + Progression to Manager Are you a CAD Technician looking for a permanent role within a well-established and rapidly growing Market leader in acoustics and air movements products? Do you want to work for a company with an exciting pipeline of cutting edge products who will help you progress your career and train you on new skills? On offer is the opportunity to join a rapidly growing design and manufacturer supplying into the UK's biggest construction and building services companies. This company was established in 1993 moving from strength to strength, offering services from Cutting edge noise-reducing attenuators to fan coil units supporting a wide variety of commercial, public and industrial sectors. In this role you will be utilizing Autodesk Inventor to build precise 3D models for bespoke products like acoustic louvres and enclosures, ensuring they fit seamlessly into your site constraints This role: Hybrid (3 days in the office) Monday to Friday 8:00 am - 5:00 pm with a flexible Friday finish Playing an important part in company meetings Occasional site surveys to insure systems and designs are or will be running smoothly Design and detail of HVAC Systems / Industrial Ventilation Bonus of 5% paid quarterly The Person: Experience with AutoDesk Revit (or equivalent) Commutable to and from Reading Reference: 25883 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry. If so, due to growth we are looking for a suitable candidate to join our existing team? Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk & Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication to clients, account managers, and internal stakeholders. Liaise with Alarm Receiving Centres (ARCs) and monitoring centres when required. Engineer & Resource Coordination Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits. Support effective route planning and utilisation of technical resources. Ensure engineers receive accurate job details, access information, and system documentation. Performance, Compliance & Reporting Monitor service performance against SLAs and contractual KPIs. Produce service performance reports and fault trend analysis. Support compliance with industry standards and accreditations such as NSI, SSAIB, and relevant BS EN standards. Process & Continuous Improvement Ensure adherence to service desk procedures and best practices. Maintain and support the use of knowledge base articles and technical documentation. Identify recurring issues and recommend process or service improvements. Your competencies Essential Experience in a service desk or coordination role within the electronic security or technical services industry. Experience coordinating field engineers or service teams. Strong organisational and prioritisation skills. Excellent verbal and written communication skills. Experience using service or job management systems. Desirable Knowledge of NSI, SSAIB, or similar accreditation requirements. Understanding of CCTV, access control, intruder alarms, and basic networking principles. ITIL Foundation or equivalent service management knowledge. Experience working with monitored security systems or ARCs. Your profile Personal Qualities Calm and professional under pressure. Customer-focused with strong attention to detail. Proactive, organised, and solutions-driven. Confident communicator and effective team player. Permit to Work Ability to complete full personal security screening Ability to complete SC level clearance To express an interest in this role please send your CV and a covering letter no later than 30th June 2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards.

We are currently recruiting for an IT Support Manager to join a well-established and highly successful business based in Luton on an interim/temp basis for an immediate start. This is a fantastic opportunity for an experienced IT professional to join the business at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst also leading a small team of 2. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function. Longer term this is a permanent position and something that will be recruited for, meaning the person in this role could put themselves in the drivers' seat to be considered for that and first choice! But equally, if you're just free and looking to support the team for a few months, that'd be extremely helpful and of suit too. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm, with an hours break, a 35 hour working week in total. The salary on offer for this position is 43,000 - 48,000 depending on experience, so on a temp basis this would be weekly pay and a day rate of 165 to 185 + holiday pay. Duties: Line managing, mentoring and developing two IT Support Analysts. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Overseeing helpdesk activity and ensuring tickets and tasks are managed effectively. Acting as the senior technical escalation point for complex IT issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience in a busy, hands-on IT support environment. Previous experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft Office 365/Azure environments. Experience supporting business-critical systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Experience supporting ERP systems would be advantageous, particularly Business Central. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.