83 jobs found

Operations Manager - Reactive Maintenance & Voids Based in Kingston Upon Thames £75K + package We are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an Operations Manager to join their team in Kingston Upon Thames overseeing a £10-12m portfolio of works click apply for full job details

Repairs Manager Local Authority in Surrey 500 per day 3-4 days on-site A local authority in Surrey is seeking an experienced Repairs Manager to lead a high-performing housing operations function. This is a fantastic opportunity to take on a role with real operational ownership, overseeing multiple workstreams across repairs, damp & mould, and voids. The Role You will be responsible for leading and driving performance across key housing services, ensuring high-quality delivery and strong resident outcomes. Key responsibilities include: Overseeing repairs, voids, and damp & mould services Managing and developing operational teams, including a dedicated Voids Manager Providing leadership across surveyors and wider housing operations teams Ensuring compliance with KPIs, SLAs, and regulatory standards Driving service improvements and operational efficiency Acting as a key point of escalation for complex issues Team Structure 2x Surveyors (Repairs) 2x Surveyors (Voids) Voids Manager reporting directly into you Oversight of the DLO (Direct Labour Organisation) About You We are looking for a proven leader within housing repairs and maintenance who can hit the ground running in a fast-paced environment. You will have: Extensive experience in housing repairs, voids, and maintenance services Strong leadership and team management capabilities Experience working within local authority or social housing environments A track record of improving performance and service delivery Excellent stakeholder management and communication skills Additional Information Day rate: 500 Hybrid working: 3-4 days in the office Confidential opportunity - not yet on the open market If you are interested in this opportunity or would like to find out more, please get in touch to discuss further.

Our large Property Maintenance Client is looking to recruit a Repairs Scheduling Administrator who will be based in their office in their Potters Bar Office (EN6). Please note this is temp role for 12 weeks, with a view for a permanent role. Hours: Monday to Friday (8:00am to 5:00pm) Office Based Potters Bar Hourly rate for first 12 weeks: 16.93 per hour Basic salary offered after 12 weeks: up to 30k per annum Job Responsibilities include: Plan and Schedule works in for operatives To monitor and oversee all daily services ensuring they are allocated to relevant engineers To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary To monitor all work orders as they enter the computerised repairs system Responsible for ensuring team members are inducted and adequately trained to fulfil their duties Investigating complaints/ queries The ideal candidate for the Schedule Planner role must have the following: Scheduling/Planning experience in Social Housing Previous experience in the Construction Admin/Social Housing sector Attention to detail Exceptional communication and interpersonal skills Computer skills/ IT illiterate Interviews are being held next week To register your interest, please call R9 Recruitment or apply to this job advert.

Repairs Supervisor Location: North West London Contract Type: Temporary to Permanent Rate: 25 per hour + Company Van & Fuel Card About the Role We are currently recruiting for an experienced Repairs Supervisor to join a leading social housing contractor operating across North West London. This is a fantastic temp-to-perm opportunity for a motivated individual with a strong background in reactive repairs and planned works. Working on behalf of a reputable housing provider, you will play a key role in ensuring high-quality service delivery, excellent tenant satisfaction, and compliance with industry standards. Key Responsibilities Oversee day-to-day delivery of reactive repairs and planned maintenance. Manage and support a team of operatives and subcontractors across multiple sites Conduct pre- and post-inspections to ensure works meet quality and safety standards Ensure all works are completed within agreed KPIs and SLAs Handle tenant queries and complaints professionally, ensuring a high level of customer service Monitor productivity, performance, and compliance across your patch Work closely with planners, contract managers, and clients to ensure smooth operations Ensure adherence to health & safety regulations at all times Requirements Proven experience as a Repairs Supervisor within social housing or a similar environment Strong knowledge of reactive maintenance, planned works, and damp & mould processes Experience managing operatives and subcontractors Excellent organisational and problem-solving skills Strong communication and customer service abilities Full UK driving licence (essential) What's on Offer Competitive rate of 25 per hour Company van and fuel card provided Opportunity to secure a permanent position with a growing contractor Supportive team environment and long-term career prospects How to Apply If you are an experienced Repairs Supervisor looking for your next opportunity in North West London, we would love to hear from you. Apply today to be considered for this position.

Contracts Manager - Social Housing - Repairs and Maintenance Up to 65k plus package - Permanent Based in Dartford Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Dartford. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on .

EA Associates are partnering with a small, family run construction with a strong reputation for delivering quality projects across the residential and commercial sectors. As part of our growth strategy, we are looking to expand our presence within the social housing and planned/reactive maintenance markets. We are seeking an ambitious and driven Business Development Manager to help identify, secure, and develop new opportunities within housing associations, local authorities, and social housing providers. The Role Reporting to the directors, you will play a key role in driving business growth by building relationships with key decision-makers, identifying tender opportunities, and developing strategic partnerships within the social housing and maintenance sectors. This is an exciting opportunity for someone with strong industry contacts and experience of winning maintenance, refurbishment, and social housing contracts. Key Responsibilities Identify and develop new business opportunities within the social housing sector. Build and maintain relationships with housing associations, local authorities, framework providers, and property management organisations. Monitor and identify upcoming tender opportunities for reactive maintenance, planned maintenance, voids, repairs, and refurbishment works. Lead bid and tender submissions alongside the operational team. Develop and implement business development strategies to achieve growth targets. Attend networking events, industry forums, and client meetings. Maintain a pipeline of opportunities and provide regular reports on business development activities. Work closely with estimating, operations, and senior management teams to ensure successful project delivery and client satisfaction. Promote the company's services and strengthen its market presence. About You The successful candidate will have: Proven experience in business development within construction, property maintenance, or social housing. Strong understanding of social housing procurement routes, frameworks, and tendering processes. Established relationships within housing associations, local authorities, or maintenance procurement teams would be highly advantageous. A track record of securing maintenance, refurbishment, repairs, or compliance-related contracts. Excellent communication, negotiation, and presentation skills. Self-motivated with the ability to work independently and drive results. Full UK driving licence. What We Offer Company vehicle or car allowance. Opportunity to play a key role in shaping the future growth of the business. Supportive and entrepreneurial working environment. Career progression opportunities within a growing company. Pension scheme and holiday entitlement. Apply Now If you have the drive, industry knowledge, and contacts to help grow our presence within the social housing and maintenance sector, we'd love to hear from you.

Health, Safety and Environmental Manager Permanent, Full Time (40 hours per week) Covering London offices Up to 70K About the Role As our Health, Safety & Environmental Manager, you will advise on statutory compliance of all relevant operational activities, ensuring current procedures / systems within the business comply with relevant policy and legislation and industry best practice. You will work closely with projects and business hubs promoting a positive and proactive approach to HSE management and providing technical expertise and mentoring, educating the business on regulatory compliance obligations and adherence with our ISO management system including carrying out regular audits and inspections. You must hold a valid full or automatic UK driving licence held for a minimum of 12 months. The role may require frequential on-site audits to social housing properties. Key attributes to this role are as follows: Have a Social Housing and Repair and Maintenance or Facilities Management background. A NEBOSH Construction Certificate is required as a minimum and ideally working towards Diploma or equivalent. Hands-on, relevant industry experience and knowledge of the construction/Repairs/Facilities Management industry is required. You will have a positive and proactive approach to HSE management, with the ability to build strong relationship in order to influence and engage at all levels of the business to ultimately deliver a strong HSE culture. Lead on workplace accident/incident investigations. Ability to produce factual, clear and concise reports. Strong track record of managing multi-site workforces. Good level of written English. Good computer skills. Good communication skills e.g. ability to communicate with different stakeholders at different levels. Ensure best practice prevails throughout the Region's activities.

Your new company An established and forward-thinking Housing Association, managing a diverse portfolio of homes across London, is seeking an experienced Regional Disrepair Manager to join its Property Services team on a permanent basis. With a strong commitment to providing safe, high-quality homes and delivering excellent customer service, the organisation is investing significantly in its repairs and maintenance function to enhance resident satisfaction and ensure compliance across its housing stock. Your new role As Regional Disrepair Manager, you will take ownership of all disrepair-related activity across a designated geographical region, ensuring effective management of claims, legal cases, and associated remedial works. You will lead a team of surveyors and technical specialists whilst working closely with legal, repairs, asset management and customer service teams to drive down disrepair cases, improve operational performance and mitigate organisational risk. Key responsibilities will include: Leading the regional disrepair service and overseeing a portfolio of live disrepair cases. Managing legal disrepair claims from initial notification through to resolution. Ensuring timely completion of inspections, schedules of work and remedial repairs. Providing technical expertise on building defects, housing disrepair legislation and property condition issues. Managing contractor performance and ensuring works are delivered to agreed quality, cost and timescale targets. Working collaboratively with internal legal teams and external solicitors to support litigation processes. Monitoring key performance indicators, budgets and regional performance metrics. Producing reports and presenting updates to senior leadership teams. Driving continuous improvement initiatives to reduce recurring defects and improve resident outcomes. Ensuring all activities are delivered in line with regulatory requirements, health and safety legislation and organisational policies. What you'll need to succeed To be successful in this role, you will have: Significant experience managing housing disrepair cases within a Housing Association, Local Authority or residential property environment. Strong knowledge of housing legislation, landlord obligations and disrepair protocols. Experience leading technical or surveying teams within social housing. A solid understanding of building pathology, repairs, maintenance and construction practices. Excellent stakeholder management skills and the ability to engage effectively with residents, contractors and legal representatives. Experience managing budgets and delivering operational performance targets. Strong analytical, organisational and problem-solving abilities. Desirable qualifications include: Degree or equivalent qualification in Building Surveying, Construction, Property Management or a related discipline. Membership of RICS, CIOB or a similar professional body. Knowledge of social housing regulatory requirements and compliance frameworks. What you'll get in return Competitive salary package. Generous pension scheme. Hybrid working arrangements. Annual leave entitlement plus bank holidays. Professional development and training opportunities. Employee wellbeing and assistance programmes. The opportunity to play a key role in improving residents' homes and customer experience across London. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Annual salary: up to £32,000.00 Co-ordinator Location: Tower Hamlets Full time / Permanent Salary: £32,000 Hours: 42.5 hours Monday - Friday "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company". Duties: Co-ordinate the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker and client regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your manager where damages occur. Provide back up to all other coordinators, covering any absences and attend informal and formal company & client meetings and training sessions as required Role Criteria: Experience in the above role with similar or the same duties Planning Experience Social Housing experience GCSE (or equivalent) in English & Maths Experience working in a fast-paced, pressurised environment Strong IT skills Excellent time management, organisational, and communication skills A customer-first approach with the ability to handle challenging situations Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Laura Bourne () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £45,000.00 Voids ManagerLocation: BirminghamContract Start Date: 1 July 2026Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £45,000 + car allowance Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. About the Role: We are looking for an experienced Void Manager to join our team in Birmingham. You will be responsible for leading the delivery of void property works, ensuring homes are turned around efficiently, safely and to a high standard ready for new tenants. This includes managing supervisors, operatives and subcontractors, overseeing void programmes and performance, driving turnaround times, ensuring quality standards are met and providing technical and operational leadership. You will work closely with internal teams and stakeholders to optimise processes, meet targets and continuously improve service delivery. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in bringing properties back into use. We're looking for someone who is organised, proactive and focused on delivering high quality outcomes, driving performance and maintaining high levels of customer and client satisfaction. Duties: Oversee delivery of void maintenance works across empty properties, ensuring efficient turnaround and readiness for new tenants Ensure all works are delivered safely, efficiently and to required quality standards Lead regular site visits and reviews to monitor progress, resolve issues and drive performance against void targets Manage supervisors, operatives and subcontractors, ensuring effective resource allocation to meet programme demands Oversee void schedules and priorities to minimise turnaround times and reduce property downtime Ensure full compliance with Health & Safety regulations, COSHH and company procedures across all void activities Implement quality assurance processes, ensuring inspections are completed and corrective actions are addressed promptly Provide leadership and direction to teams, supporting performance management, productivity and engagement Identify skills gaps and coordinate training and development to support service delivery Oversee adherence to HR policies including attendance, conduct and performance management Ensure effective management of company assets including vehicles, tools, PPE and materials Oversee material usage, procurement and cost control to support budget management and efficiency Monitor performance through system reporting, using data to drive improvements in turnaround, cost and quality Build and maintain strong relationships with clients, internal stakeholders, subcontractors and suppliers Lead on contract mobilisation, compliance audits and continuous service improvement initiatives Manage budgets, forecasting and cost control, identifying efficiencies and potential commercial gains Provide operational cover and leadership support during peak periods or absence across the wider team Ensure teams engage in toolbox talks, training sessions and company communications Promote company values and maintain a professional, customer focused service at all times Role Criteria: Previous experience in a Void Manager, Void Supervisor or similar management role within housing or property maintenance Proven track record of leading, monitoring and reporting on Health & Safety and compliance activities across multiple teams Extensive experience delivering void property programmes, driving turnaround times and performance Relevant qualification (City & Guilds or equivalent) in a trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH and safe systems of work Good working knowledge of Schedule of Rates and cost management within void works Excellent interpersonal and communication skills, with the ability to engage effectively at all levels Strong leadership capability with experience managing supervisors and developing highperforming teams Customer and client-focused mindset with a commitment to service excellence and continuous improvement Commercial awareness with a results driven approach to performance, cost and quality Strong planning, organisational and programme management skills Confident decision making in a fast paced, target driven environment Ability to influence, negotiate and build relationships across internal teams, clients and stakeholders IT literate with confident oral and written communication skills Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Car Allowance Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoure

Compliance Manager Location: South West London Salary: Up to 58,000 per annum We are recruiting for an experienced Senior Property Services & Compliance Manager to join a well-established social housing organisation in South West London. This is a key leadership role responsible for overseeing compliance, damp and mould, disrepair, fire safety, contractor performance and specialist property services. You'll ensure statutory compliance, drive service improvements, manage complex casework and lead contractor governance while providing performance reporting to senior leadership. Key Responsibilities Lead compliance and specialist property service delivery. Oversee damp & mould, disrepair and Fire Risk Assessment (FRA) actions. Manage contractor performance, procurement and commercial contracts. Ensure compliance with housing legislation and regulatory standards. Produce performance reports for senior leadership. Lead, develop and support operational teams. Manage budgets, KPIs and continuous service improvement. Oversee complex complaints, legal cases and Ombudsman enquiries. About You You'll have: Significant experience within social housing, property services or repairs. Strong knowledge of compliance, fire safety, damp & mould and disrepair. Experience managing contractors, budgets and operational performance. Excellent leadership, stakeholder management and commercial skills. A proven track record of driving service improvements and delivering high-quality resident-focused services. Salary: Up to 58,000 Location: South West London

Contracts Manager - Social Housing - Repairs and Maintenance Up to 65k plus package - Permanent Based in Hastings Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Hastings click apply for full job details

Customer Service Manager - Social Housing Repairs & Maintenance Full Time, Permanent Based in Hackney £38,000 - £42,000 per annum Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney click apply for full job details

Assistant Quantity Surveyor - Social Housing Repairs & Voids Location: West London Salary: 40,000 per annum Contract: Temporary to Permanent Assistant Quantity Surveyor - Social Housing We are currently recruiting for an Assistant Quantity Surveyor to join a well-established contractor delivering responsive repairs and voids maintenance services across a social housing portfolio in West London. This is an excellent opportunity for a commercially minded individual looking to develop their career within the social housing sector, with the security of a temp-to-perm arrangement and clear progression opportunities. The Role Working closely with the Senior Quantity Surveyor and Commercial Manager, you will support the commercial management of responsive repairs and void refurbishment contracts, ensuring costs are controlled, valuations are accurately prepared, and profitability is maximised. Key Responsibilities Assist in the commercial management of social housing repairs and voids contracts. Support the preparation and submission of valuations, applications for payment, and final accounts. Monitor and control project costs, budgets, and expenditure. Review subcontractor applications, variations, and payments. Assist with procurement of subcontractors and suppliers. Prepare cost reports and provide commercial analysis to the wider team. Support the management of variations, compensation events, and contractual notices. Ensure accurate record keeping and maintenance of commercial documentation. Work collaboratively with operational teams to deliver contracts efficiently and profitably. Assist in identifying commercial risks and opportunities across contracts. Requirements Previous experience within a Quantity Surveying or Assistant Quantity Surveying role. Experience within social housing, repairs, maintenance, voids, or refurbishment contracts is highly desirable. Strong numerical, analytical, and commercial skills. Good understanding of construction contracts and commercial processes. Proficient in Microsoft Excel and other commercial reporting tools. Excellent communication and organisational skills. Relevant Quantity Surveying qualification (Degree, HNC, HND, or equivalent) preferred. What's on Offer Salary of 40,000 per annum. Temp-to-perm opportunity with a reputable social housing contractor. Career progression and professional development opportunities. Supportive commercial team environment. Long-term secured work across established social housing frameworks. If you are an Assistant Quantity Surveyor looking to build your career within the social housing sector and want to join a growing organisation with excellent long-term prospects, we would like to hear from you.

Marks Consulting Partners are currently recruiting for a Technical Manager to work with one of our housing association clients in South London . This is a permanent position offering a salary of 58,000 , managing a team of 3 members of staff across compliance, asset integrity, and specialist property services workstreams. What you will be doing: Overseeing Awaab's Law compliance including triage, severity scoring, investigation, and repairs within statutory timeframes Managing the Disrepair service including inspections, legal liaison, disclosure processes, and pre-action protocol adherence Overseeing fire risk assessment actions, EICR, and LGSR compliance; coordinating with M&E teams for statutory testing and remedial works Leading full contractor management including procurement, mobilisation, onboarding, KPI monitoring, and commercial negotiations Producing performance reports for SLT, Board, Committees, and insurers highlighting trends, risks, and improvements Leading a multi-disciplinary team; managing 1:1s, appraisals, development plans, recruitment, and absence management Drafting and overseeing Stage 2 complaint responses, Ombudsman investigations, and MP/Councillor enquiries What you will need: Technical leadership experience across compliance-heavy workstreams including damp and mould, disrepair, fire safety, and M&E Strong knowledge of Awaab's Law, HHSRS, fire safety principles, and the Regulator of Social Housing's Consumer Standards Proven contractor procurement and commercial management experience Strong risk management, audit, and governance capability with evidence-based reporting Excellent stakeholder management skills across SLT, legal teams, insurers, and the Housing Ombudsman Experience leading and developing multi-disciplinary operational teams within housing or property services Degree-level education or equivalent; relevant professional qualification highly desirable If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, 6 month fixed term contract 32,000 - 34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now.

Quantity Surveyor Location : Evesham, Worcestershire (Hybrid Working Available) Salary : £46,887 per annum + £1,300 Essential Car User Allowance Contract Type : Permanent, Full Time Hours : 37 hours per week, Monday to Friday We are seeking an experienced Quantity Surveyor with a strong background in social housing repairs, maintenance, and asset investment programmes. This is an excellent opportunity for a commercially focused professional who understands contractor management, Schedule of Rates (SoRs), valuations, payment assessments, and cost control from a client-side perspective. Reporting to the Senior Contract Manager, this role offers a blend of office-based, hybrid, and site-based working, providing commercial and financial oversight across a range of property services. You will play a key role in ensuring value for money, robust cost control, contractual compliance, and the successful delivery of customer-focused housing services. The Role As a Quantity Surveyor, you will provide professional commercial and quantity surveying support across responsive repairs, planned maintenance, and asset investment contracts. Working closely with contractors, consultants, and internal stakeholders, you will help drive financial performance, improve efficiencies, and ensure projects are delivered on time and within budget. Key Responsibilities : Manage the commercial and financial aspects of repairs, maintenance, and investment contracts. Prepare, monitor, and report on budgets, forecasts, expenditure, and financial performance. Assess and validate contractor valuations, applications for payment, variations, and final accounts Review and challenge contractor costs and claims to ensure compliance with contractual obligations and Schedule of Rates (SoRs). Undertake cost analysis, benchmarking, and value-for-money reviews to identify efficiencies and savings opportunities. Support procurement and tendering exercises, including preparation of tender documentation, pricing analysis, and evaluation processes. Assist in the management of contracts from tender stage through to final account settlement. Work closely with operational teams to monitor contractor performance in relation to cost, quality, and service delivery. Provide commercial advice and support across the Property Directorate. Support the management of disrepair cases, insurance claims, and complex property projects from a contractual and financial perspective. Conduct site visits to validate completed works, variations, and contractor valuations. Prepare financial reports, performance data, and management information for key stakeholders. Drive continuous improvement initiatives and contribute to the development of efficient processes and systems. About You Proven experience working as a Quantity Surveyor within Social Housing, Housing Maintenance, Responsive Repairs, Planned Works, Voids, or Asset Management. Degree-qualified or professionally qualified in Quantity Surveying, Construction Management, or a related discipline. Experience working within a Quantity Surveyor or Commercial Surveyor role within construction, housing, property maintenance, or asset management. Strong understanding of construction contracts, commercial management, and cost control principles. Experience managing contractor payments, valuations, variations, and final accounts. Knowledge of responsive repairs, planned maintenance, capital works, or housing asset investment programmes. Strong working knowledge of Schedule of Rates (SoRs), contractor valuations, payment assessments, variations, and cost management is essential. Experience acting on the client side, managing contractors and ensuring value for money across repairs and maintenance programmes. Excellent analytical, budgeting, forecasting, and financial reporting skills. Strong stakeholder management and communication skills with the confidence to challenge and influence appropriately. Highly organised with strong attention to detail and the ability to manage multiple priorities. Full UK Driving Licence and access to a vehicle insured for business use. Benefits Hybrid working and flexible hours. £1,300 annual car allowance plus mileage expenses. 25 days holiday plus bank holidays (rising with service). Up to 9% employer pension contribution. And So much more! Quantity Surveyor Commercial Surveyor Senior Quantity Surveyor Housing Association Social Housing Repairs & Maintenance Planned Works Asset Management Contract Management Procurement Cost Control Valuations Budget Management Construction Worcestershire Evesham

Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.