98 jobs found

Business Systems Support Engineer Location: Wrexham, Wales - Hybrid, 3-5 days onsite Hours: Monday-Friday, 8:00am-5:00pm UK time Contract: Inside IR35 We are on the lookout for a Business Systems Support Engineer to join a global technology support function. You will provide advanced support for a business-critical, web-based platform within a regulated environment. The role sits between first-line support, application owners and development teams, providing technical and functional support across complex system workflows. This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience and the overall support model. What you'll be doing Provide advanced application support, resolving escalated technical and functional issues. Investigate system behaviour, replicate defects and support root-cause analysis. Validate workflows, support data corrections and troubleshoot system or process issues. Manage and prioritise support tickets, ensuring timely updates and accurate documentation. Carry out ticket ageing reviews, proactive follow-ups and structured handovers across global teams. Work closely with application owners, SMEs, developers and support colleagues to resolve defects. Provide direct guidance to users experiencing more complex system issues. Communicate clearly on ticket ownership, progress and expected resolution timelines. Maintain knowledge articles, support documentation, process guides and reporting records. Contribute to continuous improvement across support processes, documentation and service delivery. Technical Requirements Minimum of 2 years' experience supporting business applications, systems or web-based platforms within a regulated environment. Strong troubleshooting capability across technical, functional and data-related issues. Experience using ServiceNow, Jira or similar ITSM/ticketing tools . Understanding of system integrations, data flows and production support environments. Experience managing incidents, escalations and complex ticket workflows. Ability to investigate defects, replicate issues and support resolution through to closure. Experience maintaining support documentation, knowledge articles and user guidance. Understanding of UAT, release validation, audit trails and role-based access controls. Familiarity with SOPs, compliance controls and structured support processes. Desirable Technical Experience Previous support experience within life sciences, clinical technology or another highly regulated sector. Exposure to IAM, MFA, RBAC and access governance. Experience with configuration management or low-code platforms. Automation or scripting exposure using Python or Bash . Experience improving ServiceNow workflows, support playbooks or knowledge management processes. Exposure to integrations, data validation and system release processes. Previous experience mentoring colleagues, managing escalations or coordinating workloads. What we're looking for A proactive support professional who enjoys getting beyond basic ticket resolution. Strong communication skills with the ability to work effectively with technical teams and end users. Comfortable managing multiple priorities in a fast-paced, global support environment. Able to work independently while collaborating closely with offshore and distributed teams. Comfortable participating in an on-call support model where required. Apply now for consideration. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months experience in a similar role. Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Asset Manager Location: Ringwood, Hampshire Salary: £40,000 £45,000 Hours: 37.5 hours per week The Role As the Asset Manager, you will be responsible for maintaining accurate records of all Configuration Items, including hardware, software and license assets, throughout their lifecycle across multiple configuration management databases, ensuring these feed correctly into the central Configuration Management System. The role is accountable for ensuring the delivery of accurate, auditable records that support data integrity across all managed assets. This will include reporting asset information to internal and external customers. The postholder will use a range of reporting tools and portals to extract, cleanse and merge datasets. They will also assist in developing standard reports and dashboards to support the delivery of services and projects. Skills and Experience: Proven experience in asset or configuration management, including lifecycle governance. Strong knowledge of asset lifecycle processes (procurement to disposal). Solid understanding of software licensing and compliance. Advanced Excel and data analysis skills. Experience driving and measuring process improvements. Strong analytical and problem-solving abilities. Ability to communicate complex information clearly to stakeholders. Excellent stakeholder engagement skills across all levels. Experience producing reports and dashboards for decision-making. Proactive approach to continuous improvement and data integrity. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

IT Infrastructure Lead Location: Norwich City Centre Full onsite. Mon-Fri 37.5 hours per week. Department: Information Technology Reports To: IT Director Employment Type: Full-time, Permanent Please note this role is full onsite (however, free daily parking or subsidised work commute is offered). In addition, my client is unable to offer sponsorship, now or in the future. The role is based in my clients headquarters in central Norwich. Benefits: Salary to 57,500K dependant on experience. Generous Pension. 25 days holiday plus public holidays + up to 3 days Long Service entitlement. Health Scheme. Generous Life Assurance. Free use of electric vehicle charge points. 9am to 5pm working hours with 45 mins paid lunch break ( some flexi-time also offered to allow a day off in lieu) Fresh fruit daily, plus regular treats. Training Courses to further enhance technical skills and learning. cycle to work schemes. Other additional perks offered. The company is based within Norwich City Centre, so easily accessible by car, train or cycle. It s not too far from some great pubs, too! If you are keen to join progressive company, gain exposure to a diverse array of technologies, and provided the opportunity to learn and progress within the organisation, take a senior, responsible role, and make an impact with their technical environment, then please apply. Job Purpose The IT Infrastructure Lead will own the design, deployment, management, and continuous improvement of our foundational technology estate. This individual will lead a skilled team of systems and network engineers, ensuring our hybrid infrastructure is secure, highly available, and ready to scale. You will act as the bridge between strategic technology roadmaps and day-to-day operational excellence. Key Responsibilities Design and execute the roadmap for on-premises, cloud, and hybrid infrastructure systems. Lead complex technical projects, including cloud migrations, data centre consolidations, and network overhauls. Establish technical standards, infrastructure blueprints, and rigorous documentation practices. Maintain uptime targets across all core servers, storage networks, enterprise applications, and telecommunications. Supervise the 3rd-line escalated support queue, troubleshooting deep-tier identity, virtualisation, and routing anomalies. Optimise capacity planning, monitoring compute, storage, and bandwidth utilisation to preempt constraints. Enforce robust security controls, managing patch deployment, firewall policies, endpoint protection, and identity governance. Govern backup operations and routinely test disaster recovery (DR) plans to guarantee aggressive RTO and RPO metrics. Align all infrastructure operations with industry-standard frameworks such as ISO 27001, Cyber Essentials, or GDPR. Line-manage a team of infrastructure and network engineers, providing regular mentoring, technical guidance, and performance reviews. Coordinate third-party vendors, cloud service providers, and hardware suppliers to extract maximum SLA performance and value. Manage budget inputs for IT infrastructure spending, including hardware lifecycles and software licensing. Required Skills Virtualisation of both Server and Desktop environments using VMWare. Windows Servers/Desktop operating systems. Strong experience in cybersecurity principles. Active Directory and Group Policy. Networking (Routers, Switches and Firewalls), VLANs and IP Routing. Microsoft 365 Exchange. Preferred 5 years of recent, relevant experience. Previous experience of managing suppliers. Expertise in change planning. Certifications (Desirable only): Relevant industry credentials such as Microsoft Certified.

Copello are looking for a D365 Functional Consultant/Administrator to join an engineering company in the Oxfordshire area on an initial 6 month basis. As the D365 Functional Consultant/Administrator, you will be responsible for the end-to-end ownership of Dynamics 365 across various modules. From gathering business requirements through solution design, implementation, governance, and ongoing support, you'll play a key role in ensuring our platform remains secure, scalable, and aligned to business objectives. Working across multiple business functions, you will lead improvements, support integrations, manage governance, and help shape the future direction of our Microsoft business applications. Key Responsibilities Functional ownership of Microsoft Dynamics 365 Finance & Operations solutions from requirements through to implementation and ongoing support. Analyse business processes and translate requirements into effective D365 solutions. Configure and administer D365 F&O, including security, workflows, feature management, Lifecycle Services (LCS), and Application Lifecycle Management (ALM). Work with development teams to determine the appropriate balance between configuration and customisation. Design, support, and troubleshoot integrations using Dual Write, Data Management Framework (DMF), OData, REST APIs, Azure Logic Apps, Service Bus, and Power Automate. Develop and govern Power Platform solutions, including Power Apps, Power Automate, Power BI, and Dataverse, ensuring compliance with enterprise governance and Data Loss Prevention (DLP) policies. Manage production support, incident and problem management, Root Cause Analysis (RCA), and continuous service improvement using ITIL best practices. Maintain D365 security, role-based access control (RBAC), Segregation of Duties (SoD), audit compliance, and data governance across environments. Contribute to solution architecture, Azure DevOps, deployment pipelines, monitoring, and performance optimisation. Build strong relationships with stakeholders, facilitate workshops, support organisational change, deliver user training, and influence decision-making. Stay up to date with Microsoft release waves, certifications, and emerging capabilities across Dynamics 365, Power Platform, and Azure. The successful candidate will have the following experience 5+ years' hands-on experience with Microsoft Dynamics 365 Finance & Operations. Proven experience supporting enterprise-scale D365 F&O environments. Strong knowledge of Supply Chain, Manufacturing, Procurement, Inventory, and Finance business processes. Experience with Power Platform, Azure integrations, and enterprise governance. Experience delivering solutions from requirements gathering through implementation, support, and continuous improvement. Strong stakeholder management and communication skills, with the ability to influence both business and technical audiences. Experience working within ITIL, Azure DevOps, ALM, security, and compliance frameworks. Solid understanding of D365 architecture, deployment practices, monitoring, and enterprise solution design. A proactive, continuous improvement mindset with excellent analytical and problem-solving skills. Desirable Experience with IT Service Management (ITSM) platforms or ticketing systems (e.g. ServiceNow, Jira, Freshservice, Zendesk). Experience within manufacturing, mining, or other complex supply chain environments. Current Microsoft Dynamics 365 and/or Power Platform certifications. This role will require offer hybrid working 2/3 days per week. Role is offering a flexible day rate dependant on experience.

Service Coordinator (Field Operations) Location: Hemel Hempstead Salary: £27,000 Hours: 8:30am - 5:30pm Monday - Friday, Hybrid About the Company We are recruiting on behalf of a well-established and rapidly growing business that operates a nationwide network of technical equipment and services. Due to continued growth, they are looking for a proactive and organised Service Coordinator to join their busy operations team. This is a fantastic opportunity for someone who enjoys problem solving, coordinating engineers, working in a fast-paced environment and providing excellent customer service. The Role Working as part of a busy operations team, you will be responsible for coordinating field engineers, managing service requests and ensuring work is completed within agreed service levels. You'll work closely with engineers, contractors and internal departments to ensure issues are resolved efficiently whilst keeping accurate records and providing regular updates throughout the process. Key Responsibilities Coordinating field engineers across the UK Raising, updating and prioritising service tickets Scheduling work and allocating jobs to the appropriate engineers Liaising with third-party contractors and service providers Monitoring service requests and ensuring SLA targets are achieved Producing and updating daily operational reports Responding to enquiries from internal departments Maintaining accurate records and system documentation Supporting operational planning and service improvements Providing administrative support to the wider operations team About You We're looking for someone who enjoys working in a busy, fast-paced environment and has excellent organisational and communication skills. Ideally, you'll have: Previous experience in a Service Coordinator, Scheduling, Helpdesk, Customer Service or Operations role Experience using ticketing or job management systems Excellent customer service and communication skills Strong organisational skills and attention to detail The ability to manage multiple priorities and work to deadlines Good Microsoft Office skills A proactive approach and willingness to learn Experience coordinating field engineers, maintenance teams or technical services would be advantageous but is not essential. What's on Offer? Competitive salary Excellent training and ongoing development Supportive team environment Long-term career progression Stable and growing business Varied and fast-paced role where no two days are the same If you're a highly organised individual who enjoys coordinating people, solving problems and working as part of a busy operations team, we'd love to hear from you. Looking for the next step in your career? Think Specialist Recruitment.Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract roles across administration, customer service, HR, accountancy & finance, sales support, marketing and IT support.

Service Desk Engineer 12 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for Service Desk Engineers to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: Providing first line support for the internal employee's resources via voice and chat channels as part of the 24 7 Global Service Desk. Partnering with regional and international partners to deliver best in class client care. Requirements for the Role: The role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communications and written skills are a necessity. In-house technical training will be provided backed up with real time support form peers and subject matter experts. Working in a fast-paced environment you will be required to effectively manages multiple live chats simultaneously with internal customers whilst achieving core metrics for operations and quality. Skills & Experience: Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organisational skills, with the ability to prioritise workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment Technology Call Center and or Customer Service experience. Ability to utilise multiple resources to determine causes and resolutions of problems and incidents. Experience of ticketing systems Knowledge: Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype, Teams, ServiceNow, Copilot Location: This is a hybrid working role with a requirement to work from the clients Chester office 5 days a week whilst training commences (approx. 2-3 months) before going hybrid, 4 days in office. Working hours : Working hours are 09:00 to 18:00 Monday - Friday with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions are an equal opportunities company

1st/2nd Service Desk Engineer with Google WorkSpace, MacOSx and Office365 Admin skiils. A dynamic Managed Service Provider (MSP) looking for a proactive, sharp Service Desk Engineer to support our portfolio of small businesses and High-Net-Worth families (up to 70 users). Paying upto 35k. This is a highly hybrid role click apply for full job details

Software Engineer Taunton - Hybrid (2 days on site P/W) 38,000 - 45,000 + Bonus + Training + Progression + Private Pension + Holiday Buying Options + Autonomy Are you an experienced Software Engineer looking to work across modern microservices and established WPF applications while influencing key architectural decisions? You will design, develop and maintain software used in demanding industrial environments, working with C#, WPF, front-end languages such as Vue.JS, Angular or React. You will collaborate with electrical and systems engineers, contribute to system architecture and support both new platform development and legacy product improvement. This role offers strong technical variety, career progression and a supportive engineering culture. You should bring solid commercial experience, excellent understanding of SOLID principles, and confidence contributing to design discussions. Exposure to industrial systems or electronics is beneficial. This role is ideal for someone who enjoys autonomy: you will be given open technical problems, trusted to investigate and propose solutions, and involved across the full project lifecycle, from concept through to delivery. You will work in an agile environment, alongside testers and engineers, on projects ranging from a couple of months to large programmes of 18 months or more. The Role: Develop desktop and web applications using C#, WPF and Vue.js Contribute to microservice architecture and Azure-based modernisation Support and improve legacy systems Collaborate with multidisciplinary engineers Participate in sprints, reviews and CI/CD processes The Person: Experienced Software Engineer with strong design skills Proficient in C#, WPF and modern software practices Collaborative and confident in technical discussions Electronic or industrial knowledge is an advantage Reference number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Contract Infrastructure & Cloud Engineer Duration: 6 Months IR35 Status: Inside IR35 Location: Hybrid working. 1 day per week in Southampton, Hampshire Our client is seeking an experienced contract Infrastructure & Cloud Engineer to join a leading financial services organisation on an initial 6-month contract. This is an exciting opportunity to play a key role within a modern Microsoft and Azure-focused environment, supporting both BAU operations and a range of strategic infrastructure transformation projects. The contract Infrastructure & Cloud engineer will act as a senior technical escalation point, helping to drive improvements across cloud, infrastructure, security, networking, and data platforms. Key Responsibilities Act as the 3rd Line escalation point for complex infrastructure, cloud, and identity-related issues. Administer and support Microsoft Azure environments, including Azure Virtual Desktop (AVD), Entra ID, RBAC, Conditional Access, and Privileged Identity Management. Support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Manage and troubleshoot Windows Server environments, Active Directory, Group Policy, DNS, and DHCP. Support endpoint management through Microsoft Intune and Autopilot. Contribute to Azure infrastructure improvements and security remediation programmes. Assist with SQL Server infrastructure support, monitoring, and optimisation activities. Troubleshoot and maintain networking technologies including firewalls, VPNs, switching, routing, VLANs, and wireless environments. Participate in infrastructure projects, migrations, upgrades, and new technology deployments. Produce and maintain high-quality technical documentation, knowledge base articles, and network diagrams. Required Skills & Experience Strong hands-on experience with Microsoft Azure, including Azure virtual desktop, Entra ID, Intune and Conditional Access. Extensive Microsoft infrastructure experience covering Windows Server, Active Directory, DNS, DHCP, and Group Policy. Strong Microsoft 365 administration experience. Experience supporting and troubleshooting enterprise networking environments. Knowledge of VMware and/or Hyper-V virtualisation platforms. Working knowledge of SQL Server administration and infrastructure support. Ability to work autonomously and manage multiple concurrent workstreams. Excellent documentation and stakeholder communication skills. If you're a seasoned contract Infrastructure & Cloud Engineer with a strong Microsoft and Azure technology background and experience operating within complex enterprise environments, please apply for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.

The role of Server and Cloud Engineer will have many responsibilities within the IT Department, ensuring that the Lincolnshire Police Force is maintaining high availability of systems, security standards and adhering to national security expectations, principles, policies, and procedures. The Server and Cloud Engineer will be responsible for the design, implementation, configuration and on-going management and maintenance of all server and storage technologies. Server and Cloud Engineers will work within a team of Server Specialists in a 3rd line capacity alongside other separate 3rd line support teams such as Network and Security Specialists to ensure that security standards are met and enforced where necessary and systems are inducted into a standardised monitoring platform with appropriate monitoring and alerting metrics. The position holder will work closely with our Information Management Unit and Security Specialists to ensure security best practices are being adhered to within the server estate and implement remediation plans off the back of IT Health check reports. The role will be responsible for maintaining service availability through the proactive use of various monitoring and alerting systems, such as SolarWinds. Server and Cloud Engineers will diagnose faults and provide 3rd line support on IT issues raised through the IT Service Desk and will need to communicate resolutions to all levels of staff, recognising where service improvements can be made through trend analysis. The position holder will demonstrate the force values at all times. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public. CORE WORK AREAS: Provide third line response to IT incidents, service requests and problems, undertake fixes where possible Perform all aspects of administrating, operating, managing and maintaining the hybrid server and storage technologies and estate to ensure availability to all users. Plan, design, produce, and maintain documentation to support the development of an effective infrastructure. Ensure the data contained within the IT systems is kept secure and to the correct authorised personnel through various mechanisms including effective patch management, updating of firmware and operating systems, appropriate segregation and access control. Participate in solutions options analysis and product selection during the development of new and enhanced systems within the domain, using technical knowledge to aid the implementation of projects and requirements Monitor traffic performance and quality of service provided by the systems and their constituent hardware, software, transmission services and support functions, identifying where issues may arise Provides out of hours assistance to users and colleagues by participating in the IT out of hours on call service Maintain a detailed knowledge of current practice in own area of expertise

Senior Systems Engineer (Network Technologies Specialist) Location: Ringwood, Hampshire Salary: £45,000 £55,000 Hours: 37.5 hours per week The Role We are looking for an experienced Senior Systems Engineer (Network Technologies Specialist) with a keen interest in designing and delivering high-quality network solutions. You will support in the technical delivery of complex projects, working closely with stakeholders across the business, while also supporting operational excellence through incident resolution, preventative maintenance, and continuous service improvement. Skills and Experience Essential: Proven expertise in scoping, designing, implementing, and maintaining LAN / WAN architectures, VPNs, firewalls, and routing solutions. Strong knowledge of enterprise networking technologies, including switching, routing, firewalling, and wireless infrastructure. In-depth experience working with enterprise-grade network hardware. Solid understanding of network protocols and services, including TCP / IP, DNS, DHCP, BGP, OSPF, EIGRP, and MPLS. Experience with cloud networking concepts and integrations (e.g. Azure Virtual Networks, VPN gateways, load balancers). Strong analytical and troubleshooting skills across complex and diverse network environments. Demonstrable experience producing both high-level and low-level design documentation. Good working knowledge of network security principles and technologies, including IDS / IPS, NAC, SSL / TLS, and Zero Trust models. At least five years experience in similar role, working in large and diverse enterprise environments with Microsoft server and Microsoft cloud technologies. Advanced troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Excellent communication skills, including the ability to produce clear, high-quality documentation such as processes, procedures, and technical designs. Positive, proactive attitude with a strong sense of ownership. Desirable: Knowledge of Microsoft Windows Server technologies, particularly DNS, RADIUS, and PKI. Experience with networking solutions from vendors such as Fortinet, SonicWall, and Meraki. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview. If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date.

Senior Systems Engineer (Server and Cloud Technologies Specialist) Location: Ringwood, Hampshire Salary: £45,000 £55,000 Hours: 37.5 hours per week The Role We are looking for an experienced Senior Systems Engineer (Server and Cloud Technologies Specialist) with a keen interest in modern infrastructure and cloud technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server and cloud technologies, including Active Directory Domain Services (AD DS) / Active Directory Certificate Services (AD CS) and Public Key Infrastructure (PKI) / Microsoft System Centre Suite, including MECM, DPM, and SCOM / Microsoft Azure (including Azure Files, IaaS Virtual Machines, and Backup and Recovery solutions) / Microsoft 365 / Office 365 and Microsoft Intune. Strong experience in managing Windows Server environments (2016, 2019, 2022, 2025). Proficiency in automation and scripting using PowerShell. Experience with virtualisation and high availability solutions, including Hyper-V (clustered and standalone), Windows Admin Centre, and Failover Clustering. Working knowledge of SQL Server in both clustered and standalone deployments. At least five years experience in similar role, working in large and diverse enterprise environments with Microsoft server and Microsoft cloud technologies. Advanced troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Excellent communication skills, including the ability to produce clear, high-quality documentation such as processes, procedures, and technical designs. Positive, proactive attitude with a strong sense of ownership. Desirable: Experience designing and deploying highly available infrastructure within Microsoft Azure, including the use of Network Virtual Appliances and load balancers. Linux server administration experience. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview. If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date.

Deskside Support Analyst Job Advertisement : Deskside Support Analyst Location : London Contract Type: Permanent, fully in the office Salary: 35,000 - 37,000 (depending on experience) Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm) Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst ! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you! What You'll Do : As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members. You'll tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling. Your responsibilities will include: Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls Maintaining hardware and software asset inventory, ensuring everything is up to date Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) end user hardware support, AV support Systems / Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and Audio Visual (AV) support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles The Deskside Support Engineer will also be responsible for providing remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience Track all requests maintaining ownership of the issue and providing consistent and timely resolutions. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance Provide advice, direction and support to all users including executive members, board members and guests in professional manner Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must. Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes Essential Skills : Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint) Proficiency in troubleshooting Windows 11 and common productivity tools Excellent knowledge of Intune including Autopilot laptop build Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies Excellent communication skills to articulate technical issues to a non-technical audience Desired Skills : Provide ad-hoc AV support for meetings and conferences Using service management tools to manage, update, escalate and create new Incident and Problem records Support, admin and replacement of smart devices, including tablets Installation, configuration and administration hardware (Dell) Maintenance and troubleshooting of MF Printers as directed by technical resources. Good knowledge of Active Directory - resetting passwords, creating users etc Key Competencies : Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense Excellent communication skills Ability to articulate technical information to a non-technical audience Excellent documentation and analytical skills Good verbal and written communication skills Excellent troubleshooting and problem resolution skills Able to work well to pressurised deadlines Excellent timekeeper and logical thinker To Apply : Send your CV outlining your relevant experience We look forward to meeting you! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Mobile Device Specialist (MDM Engineer) (iOS/iPadOS) - Hybrid working in Bristol (3 Days Onsite/2 Days Remote) Fantastic opportunity to take full ownership of an enterprise Apple mobile estate £40,000 - £50,000 possibly more for exceptional candidates Are you an experienced Mobile Specialist with a passion for managing and optimising Apple devices at scale? This role offers the chance to take end-to-end ownership of a large corporate iPhone and iPad fleet, shaping the mobile environment, driving standards, and ensuring a secure, smooth and modern user experience. You'll be the go-to expert for all things mobile-designing and maintaining Jamf-based configurations, overseeing SIM and carrier operations, and steering the life cycle and compliance of the entire estate. You'll collaborate closely with identity, networking, and security teams to keep the environment integrated, secure, and aligned with best practice. What You'll Be Doing MDM Engineer Designing, implementing, and maintaining Jamf Pro configurations for iOS/iPadOS (ABM/DEP enrolment, supervision, configuration profiles, SSO, compliance baselines). Owning the full iPhone/iPad life cycle: procurement, zero-touch enrolment, kitting, deployment, break/fix, RMA, refresh, and secure decommissioning. Managing mobile apps via Jamf: packaging, VPP licensing, scoped deployments, version governance, staged rollouts, and rollback processes. Overseeing SIM and carrier management: activations/ports, tariff optimisation, roaming rules, usage monitoring, cost management, reconciliation, and renewals. Monitoring and improving device security and compliance (encryption, OS governance, managed open-in, passcode policies, DLP). Maintaining accurate asset and SIM inventories and ensuring audit readiness. Producing clear documentation, runbooks, and end-user guides. Providing L2/L3 mobile support and working with the service desk to streamline L1 triage. Leading pilots for new OS releases, device models, and Jamf features, including testing, communication, and phased rollout. Integrating mobile controls with identity and access tools (Okta/Azure AD, Conditional Access) and network access (Wi-Fi/EAP cert-based authentication). Reporting on compliance, OS adoption, app health, asset accuracy, usage trends, and spend, with recommendations for continuous improvement. What We're Looking For (MDM Engineer) 3+ years managing enterprise Apple mobile estates using Jamf Pro. Strong hands-on experience with supervised deployments, configuration profiles, VPP, and managed app configurations. Familiarity with identity and access management (Okta/Azure AD) and Conditional Access concepts. Proven experience managing SIMs and carrier services (tariffs, roaming, number management, billing optimisation). Solid understanding of mobile security and privacy controls. Scripting/automation experience. Excellent communication and documentation skills. Relevant certifications are an advantage. What's On Offer MDM Engineer Competitive salary and benefits. Excellent opportunities for growth and development. A supportive, collaborative team environment. Hybrid working: 3 days onsite/2 days remote. How to apply for MDM Engineer Please send your CV to (see below)

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Senior BIM Coordinator West Yorkshire Competitive Salary + Benefits Our client is a well established building services consultancy specialising in the design of mechanical and electrical engineering solutions across the construction sector. With a strong reputation for delivering sustainable, low carbon designs, they work on a diverse range of projects spanning healthcare, education, commercial and public sector developments. Due to continued growth, they are looking to appoint an experienced BIM Coordinator to join their collaborative engineering team. The Role As BIM Coordinator, you will play a key role in supporting the delivery of Building Information Modelling (BIM) across a varied portfolio of MEP projects. Working closely with engineers, designers and external consultants, you will ensure BIM standards are maintained while coordinating project models from concept through to construction. This is an excellent opportunity for someone who enjoys working within a collaborative environment and is passionate about digital engineering, quality and continuous improvement. Key Responsibilities Coordinate BIM activities across multiple mechanical and electrical engineering projects. Develop, maintain and review Revit MEP models throughout all project stages. Carry out model audits, clash detection and quality assurance using Navisworks. Manage federated models and coordinate with architects, structural engineers and external design teams. Support engineers and technicians with BIM processes, modelling best practice and technical guidance. Produce project documentation, drawing issue sheets and model deliverables. Resolve design coordination issues with internal and external project teams. Contribute to the development of BIM standards, templates and component libraries. Support the implementation of new digital engineering initiatives and technologies. About You To be successful in this role you will have: Previous experience as a BIM Coordinator within building services, engineering or construction. Strong working knowledge of Autodesk Revit MEP. Experience using Navisworks Manage for model coordination and clash detection. A solid understanding of BIM methodologies and BS EN ISO 19650. Excellent organisational skills with the ability to manage multiple projects simultaneously. Strong communication skills and the confidence to work with multidisciplinary project teams. A proactive, detail-oriented approach with excellent problem-solving ability. A commitment to continuous professional development and improving BIM processes. What's on Offer Competitive salary. Hybrid working arrangements. Company pension scheme. Ongoing training and professional development. Opportunity to work on technically challenging, high-profile projects across multiple sectors. A supportive, collaborative working environment where your ideas and expertise will be valued. Genuine opportunities for career progression as the business continues to grow. If you're an experienced BIM Coordinator looking to join a forward thinking consultancy delivering innovative and sustainable engineering solutions, I'd love to hear from you. Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.