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Ruleguard have an exciting opportunity for a Solutions Engineer to join the team based in London on a hybrid basis . You will join us on a full-time, permanent contract and in return, you will receive a competitive salary of £100,000 - £120,000 per annum. The Solutions Engineer role: This is a pre-sales and solutions role sitting at the intersection of compliance expertise and technology. You will lead the technical and functional dimension of the sales process, running product demonstrations, shaping solution narratives, and ensuring that what we propose is grounded in industry realities and how the platform actually works. You will work closely with our sales team, providing the compliance depth and platform fluency that turns an interested prospect into a confident buyer. Responsibilities of our Solutions Engineer include: Demonstrations and Pre-Sales Engagement Lead product demonstrations across the full Ruleguard platform, tailoring the narrative to the prospect's regulatory profile, firm type, and priority compliance obligations Prepare thoroughly for each demo, researching the prospect's context and structuring the session around their specific pain points rather than a generic feature walkthrough Handle functional and technical questions during demonstrations with confidence, distinguishing clearly between current platform capability and the product roadmap Work with sales colleagues to plan and sequence the pre-sales process, advising on when and how to deploy demonstrations, proof-of-concept exercises, and follow-up sessions Coach and support sales colleagues through demonstrations where a subject matter lead is not present, providing briefing materials, talk tracks, and objection-handling guidance Configure AI agents using goals, intent, constraints, guardrails and context to demonstrate real efficiencies that this technology can bring to our clients Solution Design and Proposals Translate prospect requirements into clear, well-structured solution design and scoping documents for internal use and client presentation Map client workflows to platform capabilities, identifying where configuration can meet requirements directly, where bespoke approaches are needed, and where gaps exist Contribute to proposal and RFP responses, providing the functional and technical content that underpins the commercial offer Collaborate closely with Product and Engineering teams to surface recurring customer requirements, implementation patterns, and opportunities for product enhancement. Support proof-of-concept and implementation activities, helping clients configure workflows, troubleshoot issues, and optimise operational adoption. Translate complex compliance and operational requirements into scalable platform configurations, workflow logic, governance controls, and solution designs. Work with clients to operationalise Ruleguard within real-world enterprise environments, including integration into internal systems, workflows, data sources, and approval processes. Maintain a working knowledge of how Ruleguard is configured across different client types, using that pattern recognition to sharpen pre-sales conversations Platform Knowledge and Collateral Develop and maintain deep working knowledge of the Ruleguard platform across all solution modules, including regulatory change, policy management, conflicts of interest, personal account trading, gifts and entertainment, and related areas Stay current with regulatory developments relevant to Ruleguard's client base, ensuring that demonstrations and solution narratives reflect the compliance environment prospects are operating in Contribute to the development of demo environments, scenario libraries, and pre-sales collateral, improving the quality and consistency of how the platform is presented to market What we are looking for in our Solutions Engineer: Compliance and Domain Knowledge Prior experience working within or alongside a risk or compliance function in financial services, whether as a compliance analyst, associate, or officer, or in a consulting or advisory role serving compliance teams Solid working knowledge of core compliance disciplines including regulatory change management, conflicts of interest, policy and procedure governance, and employee monitoring Familiarity with the regulatory environment relevant to asset managers, wealth managers, broker-dealers, or similar regulated firms Genuine curiosity about how regulation is evolving and how technology can help compliance teams keep pace Pre-Sales and Client-Facing Skills Confident and credible in front of senior compliance and risk stakeholders, able to lead a conversation rather than present slides Able to read a room, adapt a demonstration in real time, and handle questions without losing the thread of the narrative Clear written communication; produces documentation that is precise, well-organised, and appropriate for a client audience Technical and Analytical Comfortable learning and administering SaaS platforms; picks up new systems quickly and applies that knowledge practically Proficient with data, dashboards, and reporting, and able to work with the outputs of a compliance platform and interpret them for a client audience Comfortable troubleshooting complex SaaS implementations across integrations, workflow configuration, user permissions, and data quality issues. Familiarity with workflow automation, AI-assisted operations, or agentic SaaS concepts, including approval flows, retrieval-driven workflows, permissions, and human-in-the-loop controls. Familiar with AI tools and their application in compliance operations and the broader GRC technology market Organised and methodical; able to manage multiple pre-sales engagements in parallel without losing track of detail or follow-up If you are looking for a new challenge, please click apply now to be considered as our Solutions Engineer - we d love to hear from you!

Reporting to: Chief Programs and Partnerships Officer (CPPO) Responsible for: Global Business Development Unit Salary: Competitive Hours: Full-time, Monday to Friday Contract: Permanent/open-ended Location: US, UK, Germany, Nigeria, Iraq (Hybrid or remote working dependent on location) Safeguarding level 1 Contact with vulnerable adults or children Women for Women International (WfWI) invests where inequality is greatest by helping women who are forgotten - the women survivors of war and conflict. In Afghanistan, Bosnia and Herzegovina, the Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda, and South Sudan, women learn skills to rebuild their families and communities through the Women for Women International's Stronger Women, Stronger Nations Programme. Here support networks are formed, women are equipped with the skills to earn an income and save, and gain knowledge and resources about health and their rights. Since 1993, our global community has invested in the power of over half a million women across 17 conflict-affected countries, to create a ripple effect that makes the world more equal, peaceful, and prosperous. The Role The Global Director of Business Development drives Women for Women International's institutional fundraising strategy, focusing on securing restricted support from governments, multilateral agencies, and private foundations. This position is responsible and accountable for setting and achieving global business development targets. The role provides overarching direction for global proposal development, strategic donor engagement, and partnership cultivation. By offering strategic input into program design, grant management, and reporting, the Director strengthens the competitiveness of WfWI's funding efforts and supports long-term donor retention. Through direct engagement with donors and close collaboration with Communications, Policy, Advocacy, and key technical teams, this role elevates the visibility of WfWI's impact and advances programmatic partnerships that position the organization as a preferred partner for work with women survivors of conflict. As a senior leader within both the Global Programs Unit and the Global Revenue Leadership Team, the Global Director of Business Development ensures strong alignment and coordination across Country Offices, Regional Hubs and Global Support Center functions to secure and steward complex grants tied to WfWI's 2030 strategy and Global Revenue Strategy. The role oversees strategic partnerships, donor mapping, and pipeline development across regions and technical areas, ensuring cohesive organizational approaches to growth in partnership with Regional Directors. Within the Global Revenue Team, the Director collaborates with leaders of other high value revenue streams and Regional Directors to effectively allocate resources and drive collective revenue targets. This includes guiding Business Development Unit staff who may support corporate or major donor proposals and working closely with the Directors of Corporates and Development to align staffing and stewardship for corporates, trusts, and foundations. This role calls for a collaborative and entrepreneurial mindset, with the ability to balance strategic thinking and execution. As a pivotal position, it requires strong leadership to guide a proactive team and effectively manage conflict. This is an exciting opportunity for an experienced institutional fundraising leader who is energised by building partnerships, navigating complexity, and unlocking new opportunities across regions and technical areas. What you'll do Strategic leadership - You will shape and lead WfWI's global institutional funding strategy, ensuring it reflects organisational priorities and regional realities. As part of the Global Revenue Team, you will help drive the organisation wide revenue strategy and identify opportunities for growth in new and existing markets, including regions where WfWI does not yet have a presence. External engagement - You will represent WfWI externally, building and nurturing relationships as well as identifying partnership opportunities that enhance our competitiveness and visibility in the fundraising space. Revenue Growth & Pipeline Management - You will manage the global pipeline, working with regional teams to track opportunities and ensure timely, coordinated submissions. Team leadership - You will lead and mentor a global team of business development professionals, fostering a culture of collaboration, learning, and excellence. Planning, Budgeting & Governance - You will lead annual planning and revenue forecasting for the Business Development Unit, contribute to organisational leadership forums, and report regularly to WfWI's International Board, UK Trustees, German Supervisory Board, and US Board of Advisors. Operational Oversight - You will oversee donor intelligence systems and CRM processes, ensuring accurate pipeline tracking and forecasting. You will work closely with Finance and Programs to ensure budgets are realistic and compliant, and you will uphold safeguarding and ethical fundraising principles across all institutional funding efforts. Diversity at Women for Women International is about inclusion, embracing differences, creating possibilities, and growing together for better performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, political opinions, and pregnancy and maternity. Applications are welcomed and encouraged from all interested parties. Requirements All criteria marked (A) for Application must be addressed in a cover letter. Required: Located in Germany, Iraq, Nigeria, UK or US with the existing right to work. (A) Proven track record of successfully achieving multi-million USD awards, increasing annual income by at least USD 5M a year in new business. (A) At least 10 years of experience in institutional fundraising, with a strong record of securing government, foundation, and multilateral grants in Africa, Europe, UK and the USA. (A) Extensive experience managing donor relationships across geographies. (A) Strong experience in developing complex, multi-country and multi-year proposals, with excellent writing, budgeting, and compliance skills for restricted funding. (A) Demonstrated leadership of teams and cross-cultural management capabilities. Passionate about working in partnership internally to achieve results through knowledge-sharing at both the country, regional and global level. (A) High levels of self-awareness and strong conflict management skills. Strong analytical, planning, and CRM (Salesforce preferred) proficiency. Commitment to WfWI's mission and values, with familiarity with global gender, development, or humanitarian sectors. In addition to fluent written and spoken English, competency in a second language spoken in a region where we work (French, Arabic, Dari, German, Swahili etc.) Preferred: Experience working directly with or in Program Country teams. Deep understanding of women's rights, gender equality, and conflict-affected contexts. Proven success in consortium-based proposals or strategic partnerships. Multi-lingual or regional expertise in conflict-affected settings. Physical Demands May require international travel, occasional evening/weekend work, extended screen time, and participation in remote meetings across time zones. All our staff are required to adhere to WfWI's Code of Conduct and Safeguarding policies and to our organizational values: Empowerment, Integrity, Respect, Resilience and the Leadership Principles: Decisive, Accountable, Courageous, Adaptable and Inclusive. To learn more about the power of women for women, visit womenforwomen.org or follow on social media. How to apply You will need to submit a CV and cover letter. The cover letter must address all the criteria above marked (A) for Application and state your location and existing right to work there. Failure to address the criteria in the covering letter will result in your application being disregarded. Please let us know if you will need reasonable adjustments to access the application process. Note about use of AI Whilst we're not against the use of AI to support our work, if you do decide to use AI to help with your application, please make sure you still personalise your answers. It's important for us to have a real insight into your unique skills and experience in order to make an informed shortlisting decision. The closing date for applications is Sunday 28 June 2026 at 23.59 GMT You will have an opportunity to attend a Q&A on Thursday, 18 June 2026. If you are interested in attending, please contact our HR team at . 1st Interview will be online week commencing Monday 20 July 2026. 2nd Interview will be online week commencing Monday 27 July 2026.

Given the seniority of this role, you will engage regularly and directly with a broad set of internal and external stakeholders: Head of Reward - your direct line; a close collaborative partnership with significant mutual exposure Chief Financial Officer and Finance leadership - joint ownership of compensation budgets, headcount planning, and cost modelling Chief People Officer / HR Director - contributing to the people strategy agenda and translating it into reward design Executive Committee members - advising on senior-level pay decisions, role levelling, and retention arrangements Remuneration Committee (RemCo) - supporting the preparation and delivery of RemCo papers, data packs, and governance materials General Counsel and Compliance - navigating FCA remuneration code obligations and regulatory disclosures External advisers and remuneration consultants - managing relationships with benchmarking providers and reward consultancies People Business Partners - translating reward frameworks into practical guidance for the business Key Responsibilities Lead the end-to-end annual compensation review cycle - from budgeting and benchmarking through to award letters and manager briefings Own the preparation and presentation of RemCo materials, including total remuneration analyses, policy proposals, and year-end reporting packs Drive the firm's pay benchmarking strategy, selecting and participating in relevant surveys and translating findings into actionable insight Lead on job architecture and grading, ensuring a robust and consistent approach to role levelling across the firm Oversee the benefits programme end to end - vendor management, renewal cycles, employee communications, and ongoing enhancement Act as the internal expert on FCA remuneration code compliance, supporting disclosures and regulatory submissions Develop and maintain reward policies, ensuring they are fit for purpose, clearly communicated, and consistently applied Partner with Finance on compensation cost modelling, scenario planning, and headcount-related budget management Lead on gender pay gap analysis and reporting, with accountability for narrative and action planning Identify and drive continuous improvement across reward processes, systems, and analytics capabilityPlease reach out to for more information

Pensions Officer - Technical & Training Location: Goole Salary: 16.29 per hour Our client is seeking an experienced and detail-oriented Pensions Officer - Technical & Training to support the delivery of a high-quality Local Government Pension Scheme (LGPS) administration service. This is an excellent opportunity for a pensions professional with strong technical knowledge, compliance expertise, and a passion for training and development. The Role The successful candidate will play a key role in supporting pension administration operations by interpreting LGPS regulations, maintaining compliance and data quality standards, conducting benefit calculation testing, and developing training materials to enhance team performance and service delivery. Key Responsibilities Independently prioritise workloads and resolve complex issues effectively. Support the management of workloads and provide supervisory guidance when senior managers are unavailable. Review and check pension administration work for accuracy, investigating and resolving complex cases where required. Interpret and apply LGPS regulations and relevant overriding legislation. Respond professionally to enquiries from scheme members, employers, and other stakeholders. Review existing processes and communications, identifying opportunities for improvement and increased efficiency. Keep abreast of legislative and regulatory changes affecting pensions administration and communicate updates across the team. Ensure compliance with customer service standards, data protection requirements, and GDPR regulations. Contribute towards achieving departmental targets and service objectives. Support initiatives aimed at improving data quality, regulatory compliance, and operational effectiveness. Prepare technical guidance, compliance documentation, training materials, and maintain a comprehensive library of administrative procedures. Deliver induction training and ongoing development sessions, including updates on regulatory and legislative changes. Assess and interpret updates to pension administration software, evaluating operational impacts and implementing necessary process improvements. Conduct manual testing of pension benefit calculations to ensure compliance with all statutory and regulatory requirements. Produce management information, including KPIs and performance reports, and assist in monitoring service performance and regulatory compliance. Record, monitor, and report any identified regulatory breaches. Maintain and update the pension fund website to ensure information remains accurate and current. Undertake any other duties appropriate to the grade and responsibilities of the role. About You To be successful in this role, you will have: Previous experience within LGPS or public sector pension administration. Strong knowledge of LGPS regulations and pension legislation. Excellent analytical and problem-solving skills. Experience delivering training or supporting staff development. Strong attention to detail and commitment to accuracy. Good communication and stakeholder management skills. Experience working with pension administration systems and performance reporting. A commitment to maintaining high standards of customer service and regulatory compliance. This role requires the ability to communicate effectively in English, with sufficient fluency to perform all duties associated with the position. If you are looking for an opportunity to utilise your technical pensions expertise while contributing to service improvement and staff development, our client would be keen to hear from you.

Infrastructure Support Analyst LMS IT Department Salary: £42,159 - £47,071 per annum plus London Allowance £ 5,560 per annum Full time, permanent London, UK About us The MRC Laboratory of Medical Sciences (LMS) is a biomedical research institute, with a unique computing environment using Windows, Apple and Linux technologies, where scientists and clinicians collaborate to advance the understanding of Biology and its application to medicine. LMS is one of three directly funded MRC Research Institutes and maintains strong links with our partners at Imperial College London and at the Imperial College Healthcare NHS Trust. About the role The successful candidate will join a tight-knit, collaborative team of IT specialists within the LMS Computing Facility. The role primarily involves delivering 3rd line IT infrastructure and user support services to the LMS community. You will heavily contribute to the development, deployment and maintenance of IT technologies that underpin the Computing Facility s operations. Additionally, you will provide training and guidance to staff on the safe and secure use of hardware and applications. Close collaboration with key stakeholders at Imperial College London (ICL) and Imperial College Healthcare NHS Trust is also an important aspect of this role, supporting the broader mission of the LMS. About You If you re experienced, highly motivated, hands-on individual with a drive to succeed and passion for personal development in IT infrastructure and systems, this is your chance to develop and deliver at the highest level. Our unique IT infrastructure will expose you to a diverse computing environment that uses large scale servers, storage, virtualisation and HPC technologies supporting cutting-edge scientific equipment and research. What we offer As well as the exciting opportunities this role presents, we also offer defined benefit pension scheme and excellent holiday entitlement (30 days plus 2.5 privilege days & 8 bank holidays), family friendly policies (6 months full pay maternity & adoption leave), a range of shopping/travel discounts, access to our Employee Assistant Programme Scheme, Health and Wellbeing Support and a salary sacrifice cycle to work scheme. Please follow this link to find out more - Benefits How to apply For full details of this post and to complete an online application, visit Research Support Officer - UKRI Careers and upload your CV, names and contacts of two references along with a cover letter stating why you are applying for this post (showing evidence against the requirements as per the Job Description and Person Specification). Please quote reference number LMS 2446. Please note that applications may be reviewed by both LMS and Imperial staff Closing date: 8 July 2026

Highways Communications Officer Manchester £32.95ph - Hybrid (3 days in the office) Duties: Develop and deliver communication plans for resurfacing programmes Coordination with the Planned Maintenance team Work closely with Team Leader Engineers Clerk of Works Permit Officer Contractors Asset Team Gather accurate, up-to-date information on: Programmes Phasing and sequencing of works Material/product selection and the scenarios of when they are chosen Risks and delays Stakeholder Engagement Coordinate communication with key stakeholders: Local councillors and MPs TfGM Bus Team Emergency services Businesses and schools Public transport operators Provide advance briefings so stakeholders can prepare and respond to enquiries. Attend meetings or briefings with the highways delivery team. To find out more information please contact Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Job Title: Multimedia Communications Officer Location: Home based - we are open the candidate to be based in UK or Africa Salary: Competitive Job type: Permanent, Full-time Closing Date: 8th June 2026 About the Organisation: The SDG2 Advocacy Hub is a mission-driven nonprofit working to achieve Sustainable Development Goal 2: Zero Hunger-ending hunger, achieving food security and improved nutrition, and promoting sustainable agriculture by 2030. The Hub convenes NGOs, civil society, the private sector and UN partners to collaborate, share expertise and drive coordinated global campaigns. With a growing international network, the organisation provides a dynamic environment for professionals committed to global change and food systems transformation. About the Role: This role will lead the creation and delivery of compelling multimedia content that brings the organisation's strategy, campaigns and storytelling to life. Working closely with the Communications Director, you will translate complex ideas into engaging, high-quality visual and digital content across multiple platforms. Key Responsibilities: Multimedia Content Production Lead and direct content capture across campaigns, events, activations and field visits Produce high-quality multimedia and digital content aligned to organisational priorities Translate strategic messaging into compelling visual storytelling Content Management and Distribution Develop distribution plans with internal teams to maximise audience reach and campaign impact Maintain and manage a well-organised, compliant multimedia content library Analyse performance data and insights to inform ongoing content strategy and delivery Support campaign activations through branded content and merchandise sourcing Branding and Consistency Ensure consistent visual identity, tone and quality across all outputs Strengthen organisational brand presence across digital platforms and campaigns Production and Partner Management Manage content production schedules and workflows to ensure timely delivery Coordinate and manage external creatives, production partners and suppliers Ensure all partners meet organisational quality standards and timelines About you: Qualifications, Skills, Experience and Knowledge Degree in Communications, Journalism, Media, Public Affairs, International Development, Marketing or related field, or equivalent experience Significant experience (typically 5-8 years) in multimedia content production, digital campaigning and social media Strong knowledge of the digital media landscape and audience engagement strategies Fluency in English; additional languages are an advantage Ability to manage multiple priorities and work independently under pressure Excellent project management and organisational skills Strong collaboration and stakeholder engagement skills, including working with external vendors Excellent communication skills and cultural awareness Commitment to the organisation's mission and global development objectives Experience working across Africa is desirable Why Join Us? This is an exceptional opportunity to play a senior leadership role in a globally influential organisation tackling one of the world's most urgent challenges. You will work at the heart of a collaborative international network, helping to enable impactful advocacy and meaningful change. How to Apply? Please click the APPLY button to submit your CV and Covering Letter for this role. Candidates with experience of; Social Media Assistant, Social Media Executive, Content Executive, Content Assistant, Digital Marketing, Digital Marketer, Online Marketing Executive, Digital Marketing Executive, Marketing Campaign Coordinator, B2B Marketing, Comms Executive, Marketing and Comms Assistant, Marketing Strategy, Communications Officer, Communications Assistant, Communications Officer, Marketing Specialist, Communications Executive may be considered for this role.

Job Title: Senior Events Officer Location: Home based - we are open the candidate to be based in UK or Africa Salary: Competitive Job type: Permanent, Full-time Closing Date: 8th June 2026 About the Organisation: The SDG2 Advocacy Hub is a mission-driven nonprofit working to achieve Sustainable Development Goal 2: Zero Hunger-ending hunger, achieving food security and improved nutrition, and promoting sustainable agriculture by 2030. The Hub convenes NGOs, civil society, the private sector and UN partners to collaborate, share expertise and drive coordinated global campaigns. With a growing international network, the organisation provides a dynamic environment for professionals committed to global change and food systems transformation. About the Role: The Senior Events Officer leads the design, coordination and delivery of high-impact events and engagement activities that advance the organisation's strategic objectives, partnerships and influence. Acting as a central coordination point, you will ensure convenings, campaigns and key moments are well planned, strategically aligned and translated into meaningful outcomes and long-term impact. Key Responsibilities: Event Design, Delivery and Coordination Plan, design and deliver high-quality events and convenings end-to-end Manage budgets, venues and suppliers, ensuring risks are identified and mitigated Lead coordination with champions and partners, including briefing and communications alignment Ensure events are delivered to a consistently high standard and on time Stakeholder Experiences Design high-value interactions that strengthen relationships and engagement Ensure seamless and well-coordinated stakeholder experiences across events Translation of Events into Impact Convert events into tangible outputs such as partnerships, advocacy actions and content Track and document outcomes to support learning and continuous improvement Ensure events contribute to organisational priorities and narrative building Champion Engagement Coordinate engagement with champions, including briefing, preparation and follow-up Maintain oversight of champion activity across campaigns and key moments Support senior leadership in effective stakeholder engagement Manage the organisational calendar of key strategic moments About you: Skills, Experience and Knowledge: Essential: Significant experience (typically 7-10 years) in events, stakeholder engagement or programme coordination Experience delivering high-profile events involving senior stakeholders or partners Strong project management skills including managing budgets, suppliers and logistics Excellent stakeholder engagement and relationship management skills Strong communication and briefing skills Ability to translate strategy into impactful events and engagement Strong judgement, problem-solving ability and risk management capability Ability to work across global, distributed teams and multiple time zones High levels of professionalism, discretion and emotional intelligence Commitment to the organisation's mission and values Desirable: Experience in international development, advocacy, sustainability or mission-driven organisations. Why Join Us? This is an exceptional opportunity to play a senior leadership role in a globally influential organisation tackling one of the world's most urgent challenges. You will work at the heart of a collaborative international network, helping to enable impactful advocacy and meaningful change. How to Apply? Please click the APPLY button to submit your CV and Covering Letter for this role. Candidates with experience of; Events Organiser, Senior Events Planner, Events Officer, Senior Events Assistant, Events Administrator, Exhibition, Conference Officer, Conference Coordinator, Conference Assistant, Event Supervisor, Events Manager, Event Management may also be considered for this role.

Job Title: Strategic Communications Officer Location: Home based - we are open the candidate to be based in UK, India, Australia, or Africa Salary: Competitive Job type: Permanent, Full-time Closing Date: 8th June 2026 About the Organisation: The SDG2 Advocacy Hub is a mission-driven nonprofit working to achieve Sustainable Development Goal 2: Zero Hunger-ending hunger, achieving food security and improved nutrition, and promoting sustainable agriculture by 2030. The Hub convenes NGOs, civil society, the private sector and UN partners to collaborate, share expertise and drive coordinated global campaigns. With a growing international network, the organisation provides a dynamic environment for professionals committed to global change and food systems transformation. About the Role: The Strategic Communications Officer plays a central role in developing and delivering high-quality, strategically aligned communications that strengthen campaigns, shape narratives, amplify partner and champion efforts, and advance organisational priorities and influence. Working closely with the Communications Director, you will translate complex issues into compelling communications across digital platforms and support delivery of key organisational and executive communications outputs. Key Responsibilities: Strategic Messaging and Narrative Development Develop messaging and narrative frameworks aligned to organisational priorities Design campaign communications concepts and rollout strategies linked to key moments Translate complex issues into clear, compelling, audience-focused narratives Campaign Communication Content Produce outputs including FAQs, explainers, briefing notes and messaging frameworks Ensure strong narrative coherence across all campaign communications Lead social media messaging to support campaign visibility and engagement Develop and manage website content and campaign landing pages Manage newsletters and regular outgoing communications Digital Platforms and Channels Maintain high-performing digital channels and platforms Lead audience segmentation and targeting approaches Use analytics and insights to refine communications approaches Support reporting through communications insights and performance data Alignment and Coordination Ensure consistent messaging across teams, partners and champions Provide guidance to support adoption of agreed narratives Support communications coordination across campaigns and key organisational moments About you: Qualifications, Skills, Experience and Knowledge Degree in Communications, Journalism, Media, Public Affairs, International Development, Marketing, or related field, or equivalent experience Significant experience (typically 5-8 years) in strategic communications, advocacy or campaigning roles Fluency in English; additional languages are an advantage Strong storytelling capability, translating complex issues into compelling narratives Experience developing communications strategies and campaign messaging across platforms Excellent writing, editing and content development skills Strong understanding of digital communications, audience engagement and analytics Experience using insights to improve campaign performance Ability to coordinate campaigns, communications calendars and stakeholders effectively Familiarity with tools such as WordPress, Mailchimp, Canva and social media platforms Awareness of emerging communications trends and digital engagement approaches Strong organisational and project management skills Commitment to the organisation's mission and values Experience working across multiple countries is desirable Why Join Us? This is an exceptional opportunity to play a senior leadership role in a globally influential organisation tackling one of the world's most urgent challenges. You will work at the heart of a collaborative international network, helping to enable impactful advocacy and meaningful change. How to Apply? Please click the APPLY button to submit your CV and Covering Letter for this role. Candidates with experience of; Comms Executive, Marketing and Comms Assistant, Marketing Strategy, Communications Officer, Marketing Specialist, Communications Executive, Public Affairs Executive, may also be considered for this role.

Interim Intranet Content Audit & Migration Lead Egham / Remote Contract £144.55 per day PAYE or £190.97 per day limited paid via umbrella company inside iR35 Our client is looking for an experienced Interim Intranet Content Audit & Migration Lead Majority will be delivered remotely, with an occasional request to attend site if required Essential Requirements: • Significant experience working with Content Management Systems (CMS) to an expert user standard. Experience of working with Contensis CMS would be an advantage • Demonstrable experience of delivering content audits, clean-up or migration projects. • Strong project management skills, with ability to deliver at pace. • Confident stakeholder management and influencing skills. • Experience working in a large, complex organisation (preferably higher education). This is one of many roles we are recruiting for please visit our website colbernlimited co uk Content Audit and Migration Review existing intranet content and structure, identifying duplication, outdated material and gaps. Coordinate the archiving, updating or removal of content in line with agreed governance. Ensure content changes are applied accurately within the CMS. Stakeholder Engagement Liaise with content owners across the University to validate content and agree actions. Provide clear guidance and challenge where necessary to support decision-making. Build productive working relationships quickly across a wide stakeholder group. Systems and Implementation Work confidently within the University's CMS (Contensis) to update, archive and manage content. Ensure consistent use of brand guidelines and compliance with accessibility best practice, usability and accessibility considerations are applied. Other Duties and Expectations Work independently with minimal supervision, managing workload effectively within a short-term engagement. Maintain clear documentation of decisions and outcomes. Undertake additional related tasks as required to support successful project delivery. The duties listed above may be varied from time to time as dictated by the changing needs of the University. The post holder will also be expected to undertake additional duties as appropriate and as requested by their manager. While the majority of this post can be delivered remotely, the post holder may on occasion be required to work at any of the locations at the University's main campus in Egham, Surrey, TW20 0EX PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Job Title: IT Graduate Location: Kendal Part-time 21 hours a week over 3-5 days Our client is seeking an IT and Digital Officer who can support the Head of Facilities and Digital with the maintenance, security, and planning of key IT and digital assets. You will help ensure a safe, functional, cost-effective, and legally compliant environment for staff, volunteers, and visitors. The role combines hands-on IT support, cyber security practices, and digital transformation initiatives, including innovative technology solutions for remote sites and community engagement. Responsibilities Assist with procurement of IT and communications software, hardware, peripherals, and support services to meet organizational requirements. Work alongside external contractors to provide software and hardware support, resolving incidents for staff across the entire trust. Deliver basic staff training on general office equipment, software, and induction to IT and communication systems for new starters. Help secure all digital systems against cyber-attack, including staff awareness of current cyber threats and secure remote access. Maintain secure daily backups of data on computer network file servers and recover information requested by staff and volunteers. Implement preventive measures by checking system logs, applying patches and security updates, and maintaining or upgrading network components. Support digital transformation projects, including webcams for immersive community engagement and tap to donate systems at remote sites. Carry out additional ad hoc tasks for the Head of Facilities and Digital, including membership support and external fundraising activities. Follow organizational policies and procedures, promoting environmentally friendly working practices and high standards of efficiency and customer care. Your Skills Relevant experience or qualification in IT and/or Maths and English GCSE at grade 4 or above, with at least two years in IT support or a similar role. Experience procuring computer hardware and providing IT problem-solving in a mixed hardware, software, and network environment. Good understanding of computer systems, security protocols, and GDPR principles and best practice for handling personal data securely. Hands-on experience diagnosing and resolving hardware, software, and network issues for users with varying technical knowledge levels. Experience managing and supporting Microsoft 365 tools, including Outlook, Teams, SharePoint, OneDrive, Azure and Entra in a business context. Working knowledge of Active Directory user administration, including password resets, account creation, and managing user and group permissions. Experience managing Windows Server environments and Endpoint management solutions to ensure secure, stable, and up-to-date devices. Experience maintaining networking equipment such as routers, switches, and firewalls, ensuring connectivity and appropriate access controls. Ability to maintain privacy and confidentiality, communicate effectively and confidently, and support others in achieving their goals. Capable of working independently and as part of a team, prioritizing multiple tasks, with a full UK driving licence and access to a vehicle desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: PA / Receptionist / Executive Assistant Location: Trowbridge, Wiltshire Salary: Competitive Job Type: Permanent, Full Time About us: The key objective of the role is to assist with the efficient, effective running of the practice and ensuring that clients are served well, the team is working productively and harmoniously, and contributing to the profitability and success of the practice. About the role: The Role of the PA is primarily to assist the partners in managing the practice and in fulfilling their roles. The role of the receptionist is to be the front of office. The role of the Executive Assistant is to support the partners in ensuring the smooth running of the office and the premises. The role may also involve providing administration and support generally as and when required. This will include admin support to the Compliance Officer and the Money Laundering Reporting Officer. PA Duties: Scheduling appointments for the financial planners and partners, and clients and confirming appointments, and managing calendars. Reminding financial planners of appointments and ensuring that the technical team have prepared the necessary documentation in good time for the financial planners ahead of client appointments. Ensuring that the meeting room is booked and available for appointments and meetings, and that parking is available for visitors when needed. Ensuring all client reviews are scheduled and letters to clients are sent in good time and followed up when not responded to by clients. Requesting the clients bring all necessary documentation, I.D., cheques, etc to meetings as are required. Responding to and composing email communications on behalf of the financial planners and partners and assisting them generally in managing email volume. Dealing with correspondence and report production and etc for the financial planners and partners, including dictation and etc. Ensuring the Partners are not disturbed by external telephone calls during their prime time and ensuring, as far as possible, they return essential calls. Managing client satisfaction questionnaires. Issuing greeting cards to clients on their birthday and at Christmas. General PA responsibilities as and when required. Assisting the Technical Support Team at peak periods with general administrative support. Receptionist Duties: Ensuring that all incoming telephone calls are dealt with in an appropriate manner and ensuring that, as far as possible, telephone calls are returned. Ensuring that the answering machine is set and any messages left are dealt with. Meeting, greeting and welcoming all clients and other visitors to the office and ensuring that they are provided with refreshments. Clearing and tidying of meeting room following meetings in readiness for next use. Arranging refreshments and the preparation of buffet lunches for client meetings and other meetings. Ensuring that incoming mail is opened promptly each morning and ensuring that the mail is recorded and distributed. Ensuring that all outgoing mail is dealt with appropriately and recorded. Executive Assistant Duties: Taking responsibility for the smooth running of the office generally and management of junior staff. Maintaining the schedule of office and property projects/jobs/maintenance/repairs/servicing. Arranging and overseeing office cleaning, office repairs and maintenance in conjunction with the Partners. Arranging for visits by consultants (IT and otherwise) from time to time as necessary and scheduling appointments with staff accordingly. Ensuring that good office procedures are implemented to ensure the financial planning process progresses efficiently and effectively. Procuring office supplies economically, checking delivery notes, approving invoices for office supplies, and liaising with the accounts administrator. Preparing agendas for team meetings in conjunction with the Partners, taking minutes of meetings and circulating action points. Ensuring the work of general administration is undertaken efficiently and that all outstanding requests for information from clients and outside agencies are followed up (if asked for by Tech Team). Providing support to the Partners in the areas of health and safety, compliance, HR, completion of staff records, CPD records, analysis of data and as generally is necessary directed. Annual appraisal management and oversight. Compliance Administration: - Support the MLRO and Compliance Officer with their roles. - Recording and reporting the Planners CPD. - Monitoring of compliance registers, monthly. - Preparing internal compliance policies such as Data Protection, Training & Competence, Anti-Money Laundering, TCF. - Preparation of all internal compliance documents and updated as necessary with legislation. - Ensure annual tests are carried out by staff in relation to training in Data Protection, Anti-Money Laundering, TCF and etc. - Liaising with external compliance support. Premises Management: - Central point of contact for Tenants. - Point of contact for office letting enquiries and viewings. - Oversee facilities management, including maintenance, cleaner, boiler servicing, IT, telecoms and etc. Human Resources: - Supporting the Partners with all HR matters. - Manage and log all holiday requests and recording of sickness absence and etc. - Management of appraisals, from scheduling to completion. - First Aid and supplies of first aid materials. About you: - Being well organised and having the ability to organise the work of others. - Being able to work on own initiative without supervision. - Being able to work as part of a team. - Possessing the ability to work under pressure. - Having a fine attention to detail and taking a pride in one's work. - Having the ability to identify and correct errors in the work of others. - Having excellent oral and written communication skills and high standards of personal presentation. - Having excellent typing and IT skills. - Being competent in the use of Microsoft Office software (Word, Excel, PowerPoint, Outlook and databases). - Demonstrating values that reflect personal and business integrity, honesty, openness, accountability and responsibility. - Be admired and respected by clients and team members alike. - The role involves flexibility and the need for personal development by training and qualification, as necessary. What we offer: Personal development by training and qualification, as necessary. Additional Information: The role involves providing administration and support generally as and when required. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Personal Assistant, Executive Assistant, EA, Receptionist, Office Manager, Practice Manager, Administrative Officer, Financial Services Admin, Front of House, and Facilities Coordinator also be considered for this role.

Job Title: Strategic Support Officer Location: Home based - we are open the candidate to be based in UK, India, Australia, or Africa Salary: Competitive Job type: Permanent, Full-time Closing Date: 8th June 2026 About the Organisation: The SDG2 Advocacy Hub is a mission-driven nonprofit working to achieve Sustainable Development Goal 2: Zero Hunger-ending hunger, achieving food security and improved nutrition, and promoting sustainable agriculture by 2030. The Hub convenes NGOs, civil society, the private sector and UN partners to collaborate, share expertise and drive coordinated global campaigns. With a growing international network, the organisation provides a dynamic environment for professionals committed to global change and food systems transformation. About the Role: The Strategic Support Officer plays a central coordination role in supporting the successful delivery of the organisation's advocacy priorities, campaigns, partnerships, and key organisational moments. Working closely with the Deputy CEO and Senior Events Officer, you will ensure strong alignment across teams, supporting the organisation to operate in a connected, efficient and responsive way. Key Responsibilities: Team Coordination and Delivery: Coordinate workflows, timelines and follow-up actions across teams Support internal communication, planning and information management processes Ensure alignment across campaign activities and organisational priorities Campaign and Advocacy Support: Support campaign activations and key advocacy moments Provide communications support including drafting social media content and campaign materials Support partner and champion engagement through briefing and material development Event and Operational Delivery: Work closely with the events team to coordinate planning and delivery of events Support logistics, vendor coordination and event execution Reporting and Process Support: Support grant and donor reporting processes, ensuring timely and accurate tracking Maintain strong administrative systems and processes to support delivery and accountability About you: Skills, Experience and Knowledge: Essential: Experience (typically 5-7 years) in project coordination, campaigns, advocacy, communications or programme support roles Strong organisational and coordination skills, managing multiple priorities and timelines Excellent communication skills across written materials and stakeholder engagement Strong administrative and process management capability with attention to detail Ability to coordinate across teams and stakeholders effectively Experience supporting campaigns, events or partnerships in fast-paced environments Strong problem-solving ability and proactive approach to delivery Ability to work independently and within global teams across time zones High levels of professionalism, adaptability and relationship management Desirable: Experience supporting donor or grant reporting Experience in international development or mission-driven organisations. Why Join Us? This is an exceptional opportunity to play a senior leadership role in a globally influential organisation tackling one of the world's most urgent challenges. You will work at the heart of a collaborative international network, helping to enable impactful advocacy and meaningful change. How to Apply? Please click the APPLY button to submit your CV and Covering Letter for this role. Candidates with experience of; Project Coordinator, Project Assistant, Project Officer, Project Administrator, Campaign Coordinator, Campaign Assistant, Campaign Officer, Advocacy Coordinator, Advocacy Officer, Advocacy Assistant, Programme Support Officer, Programme Coordinator, Project Support, PMO Assistant, Executive Assistant, Operations Coordinator may also be considered for this role.

Project Manager (NEU Communicator roll-out) Based in the NEU Hamilton House Office (London, WC1H 9BD) Full time, Fixed-term contract (1 year) Commencing salary £73,125 per annum The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we have recently completed an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union - ready to meet the challenges of the future and drive lasting change in education. We are currently seeking to appoint a Project Manager (NEU Communicator roll-out) who, under the direction of the Assistant General Secretary: Communications, Campaigns and Political Engagement will lead a cross-directorate project team to ensure the successful rolling out of the union's bespoke communications tool - NEU Communicator - to staff across the organisation, including in the regions/nations, and to branch and district officers. In this role, you will establish, lead, manage and motivate a cross-directorate project team to meet its objectives of implementing the successful roll-out of NEU Communicator to all NEU regions and nations, other relevant staff teams, and district and branch officers. This will include planning and instituting an effective training programme and ongoing support, and liaising with external stakeholders. You will create and manage a clear project plan, risk register and decision register and provide regular reports on progress to the Strategic Leadership Team. Prospective applicants are advised that your normal place of work will be the NEU office specified in this advert and that the NEU operates 'Blended Working Arrangements' for office-based staff, which means you will typically need to be based in the designated NEU office for 3 to 4 days a week (based on a full-time contract), with the remaining days based at home, and subject to business needs. In addition to salary, we offer good conditions including 33 days' annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Monday 6th July 2026. THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE

ICT Applications Officer Team Leader Lancashire Constabulary is seeking a skilled and motivated ICT Applications Officer Team Leader to lead a team responsible for the support, development and management of critical business applications. This role is based at Hutton Headquarters. You will combine strong technical understanding with effective leadership, ensuring application services are reliable, secure, and aligned with operational and organisational priorities. Key Responsibilities: As the ICT Applications Officer Team Leader, you will be responsible for a team of ICT Application Officers and Service Management with our third-party suppliers. Using your IT & Service skills, developing your knowledge of the products, and experience of service delivery you will ensure that the team are able to provide the most effective support to all users. You will engage across the organisation, with partners and our third-party suppliers, representing the application team, and organisation, at internal and external meetings. You will enable the continuous development and improvement of ICT Applications and ensure that this is in support of business/process improvement. There will be an occasional requirement to perform on-call duties on an ad hoc basis for systems upgrades and if technical issues are being experienced outside of core hours. Skills and Experience: Experience of interrogating computer systems to produce accurate reports and management information (graphs, tables and statistics) to support and inform management decisions. Experience of developing a healthy, happy and dynamic team in difficult and testing conditions and supervising the team in order to deliver results. Experience of working on own initiative, investigating problems, developing solutions and taking appropriate timely action to resolve them Applicants must have GCSE Maths and English or equivalent in addition to ITIL Foundation or a willingness to work towards it Successful applicants will be required to pass Recruitment Vetting prior to commencing their role. Please be aware there is a minimum 3 year UK residency required for Recruitment Vetting. Artificial Intelligence (AI) Assistance Disclaimer Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form. By utilising this functionality, you acknowledge and agree to the following: AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience. You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application. The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness. The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form. Our reference: SE4192 Vacancy: ICT Applications Officer Team Leader Location: Hutton, Lancashire Salary: 32,613 - 37,020 Hours: Full time, 37 hours per week Smart Hire are advertising on behalf of Lancashire Constabulary

Job Title: Interim Chief Information Security Officer (Interim CISO) Location: Colchester Salary: £100,000 to £120,000 pro rata Employment Type: Permanent, 2 days per week Working Arrangements: Onsite working for 2 days a week We are seeking an experienced Interim Chief Information Security Officer (Interim CISO) to provide strategic information security, compliance, and rigorous IT financial governance on a two day per week. This is a high-autonomy, top level representative role during a period of active organisational transformation, reporting to the CTO. The organisation is actively transitioning away from legacy commercial SaaS platforms platforms (e.g., Salesforce, HubSpot), toward AI-first, customised add-ons built on proprietary Product Data Management (PDM) software and core ERP architectures to drive significant operating cost reductions with process optimisation. The incoming CISO will hold ultimate accountability for ensuring this lean, modernised architecture remains aggressively secure and audit-ready. Core Responsibilities - AI-First Architecture & Security Scoping: Personally audit and define the compliance boundaries for newly deployed custom AI infrastructure (built on LLM platforms like Anthropic Claude). Ensure robust data handling, strict access controls, and correct isolation of proprietary data pipelines. Rigorous Framework Delivery: Maintain full operational control of an in-progress SOC2 Type 1/Type 2 compliance track via a GRP automation platform. Own the internal execution, documentation, and C3PAO assessment preparation for CMMC Level 2 (NIST SP (Apply online only utilising a secure proxy architecture. - Budget Ownership & Cost Consolidation: Take immediate custody of the IT OPEX budget. Ruthlessly consolidate a fragmented AI tooling footprint and manage vendor contract rationalisation following structural changes. - Vendor & Operational Governance: Oversee all external IT vendor relationships and contract lifecycles. Provide clear technical escalation paths and strategic direction for our on-site IT technician. What You ll Bring - Proven Executive Security Experience: Demonstrated tenure as a CISO, Head of Information Security, or Security-focused IT Director in an organisation of employees. - Hands-on SOC2 & CMMC Tracking: Direct experience personally driving a SOC2 audit to completion and a deep, non-advisory familiarity with CMMC Level 2/NIST SP (Apply online only) compliance paths. Strong competence utilising GRC automation tools and encrypted enclave/secure proxy solution - Emerging Tech Literacy: A clear, practical understanding of security profiles, scoping, and data governance for custom LLM integrations and proprietary software ecosystems. - Commercial Sharpness: Proven experience managing $500k+ IT budgets, reporting directly to the C-Suite/Board, and negotiating vendor agreements. - Must come with a strong understanding of UK GDPR compliance and Cyber Essentials frameworks. For more information, please contact Cathy Swain. T: (phone number removed) E: (url removed)

This is a collaborative role, requiring close cooperation with other Personal Assistants and Officers in the organisation to ensure that Directors time is managed effectively. You will oversee a wide range of duties, including managing diaries, correspondence, and meeting logistics, all while maintaining confidentiality and professionalism. Key Responsibilities Diary & Inbox Management: Manage the Directors calendar, coordinating meetings, events, and travel, and ensuring their time is optimally utilised, working at pace in a dynamic changing environment. Correspondence Management: Handle sensitive and high-priority emails and communications, escalating urgent matters when needed. Meeting Support: Manage agendas, prepare and distribute papers, and accurately record minutes and actions. Collaborate with senior teams and elected members to ensure effective meeting outcomes. Process Improvement: Identify opportunities to streamline administrative processes and share best practices with the PA team, embracing new technology where applicable. Strategic Alignment: Work closely with the wider team to ensure departmental activities are aligned with the Councils strategic goals, and proactively support Directors priorities. Stakeholder Communication: Act as the main point of contact for internal and external stakeholders, ensuring effective and professional communication on behalf of the Directors. This is temporary role with one of our local authority clients, the rate that is advertised is the umbrella rate of pay. If interested in this role please do not heistate to contact Jahker Miah from Coyle Personnel Ltd.

As a Senior Information and Advice Officer within our Information and Advice Team, you'll play a leading role in shaping how residents access vital information, advice and support. Your role sits at the heart of our Connect to Support Hampshire (CTSH) service, our public-facing website that helps residents find the information they need to live well and independently. Leading on the day-to-day management and development of CTSH, you'll have overall oversight of the content, ensuring it is accurate, accessible and aligned with service priorities. You'll work collaboratively across teams, partners and providers, driving improvements in digital information, engagement and communication to better support our communities. What you'll do: Lead the overall management and development of the Connect to Support Hampshire website, including content oversight, creation of new pages and ensuring high-quality, accurate and user-focused content. Collaborate with stakeholders and partners to continuously improve website performance and user experience. Oversee the delivery of our online needs self-assessment tool, including functionality, updates, and analysis of data and user feedback to drive improvements. Manage internal and external communications, including newsletters, alerts, website updates and key messaging. Monitor system performance and analytics, working with suppliers to resolve issues and identify opportunities for enhancement. Provide leadership and representation for the Information and Advice service, including line managing staff and contributing to internal and external forums and stakeholder groups. Support the development of Adults' Health and Care publications and digital content, including alternative formats. What we're looking for: Experience managing and developing digital content or website services. Strong communication and stakeholder engagement skills, working collaboratively across teams and with partners. Ability to analyse data and use insights to improve services and user experience. Experience delivering communications such as newsletters, updates or campaigns. Highly organised, with the ability to manage multiple priorities in a fast-paced environment. Proactive and solutions-focused, with attention to detail and experience supporting or leading team delivery. Understanding of accessibility, user needs and delivering clear, inclusive information. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Why join us: Be part of a team that directly impacts the wellbeing and independence of Hampshire residents. Play a leading role in shaping a high-profile digital service used across the county. Work in a collaborative and supportive environment with opportunities to influence change. Develop your skills in digital content, stakeholder engagement and service improvement. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Other roles you may have experience of may include: Senior Digital Information Officer, Website and Information Lead, Senior Digital Content and Advice Officer, Information and Digital Services Lead, Senior Service Information Officer, Communications and Information Lead, Senior Communications Officer, Senior Information and Advice Lead Early applications are encouraged as we may close the advert ahead of the stated closing date.

Annual salary: up to £29,856.80 Resident Liaison Officer Cambridge, Cottenham Full Time Permanent Salary up to £29,856.80 per annum + company van and fuel card 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities." About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Duties: Deliver a professional, front-line service to customers, providing a positive face-to-face experience at all times Manage a high volume of tasks in a fast-paced and changing environment, ensuring priorities are handled effectively Coordinate and carry out customer-related operational tasks, including communications and updates Ensure all customer appointments are attended on time and to the required standard Build and maintain positive relationships with customers, ensuring actions are followed up and clearly communicated Support and deliver customer engagement activities across a range of channels Work with the Customer Service Centre to resolve front-line queries and complaints effectively Engage with customers throughout works, keeping them informed, managing expectations, and involving them in the process Provide clear, accurate, and timely information to both customers and operational teams Capture customer feedback and ensure it is fed back into operational teams to support continuous improvement Identify opportunities and contribute to service improvements Work collaboratively with internal teams and external partners to support service delivery Plan and manage workload effectively to meet deadlines and service standards Use internal systems to accurately record and manage customer and operational information Communicate confidently with customers and colleagues, both verbally and in writing Support and contribute to community-focused initiatives and projects as required Key Criteria: Previous experience in a customer-facing role, ideally within housing, repairs, or a similar service environment Proven ability to manage a high volume of work in a fast-paced, changing environment Strong communication skills, with the ability to explain information clearly and manage customer expectations Experience handling customer queries and complaints, with a focus on resolution and positive outcomes Ability to build and maintain effective relationships with customers and internal teams Good organisational and time management skills, with the ability to prioritise workload effectively Experience using computerised systems to manage customer information and track activity A proactive approach to customer engagement and improving service delivery Ability to work collaboratively across teams and with external partners Experience or interest in supporting community initiatives or projects (desirable) Benefits we can offer you 25 days annual leave plus bank holidays Company Van and Fuel Card Uniform Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.