Customer Experience Manager

CUSTOMER EXPERIENCE MANAGER
Location: Gloucester
OTE: Up to £40,000
Hours: Full Time
Driving Licence Required: Yes

Are you an experienced automotive aftersales professional looking to take the next step in your career?

We are currently recruiting for a Customer Experience Manager to join a busy and successful automotive dealership. This is an excellent opportunity for an experienced Senior Service Advisor, Service Team Leader, or Service Manager looking to develop their career within a growing and supportive business.

As Customer Experience Manager, you will be responsible for leading the service reception team, driving customer satisfaction, and ensuring the smooth day-to-day operation of the front-of-house aftersales department.

Benefits
Annual leave increases with length of service
Colleague referral bonus scheme
Discounted vehicle purchase schemes
Discounted servicing, parts, and bodyshop services
Ongoing training and career development opportunities
Employee wellbeing support
Retail and shopping discounts
Free eye care vouchers

Responsibilities of a Customer Experience Manager
Leading, coaching, and supporting a team of Service Advisors
Ensuring exceptional customer service standards are delivered at all times
Driving customer satisfaction and service department performance
Identifying areas for improvement within the service reception operation
Managing customer concerns and ensuring positive resolutions
Supporting aftersales processes and departmental efficiency
Building strong relationships with customers, colleagues, and suppliers
Monitoring team performance and maintaining high operational standards
Assisting with workload planning and daily department organisation

Skills and Qualifications
Previous experience as a Senior Service Advisor, Service Team Leader, Service Manager, or similar automotive aftersales role
Strong leadership and people management skills
Excellent customer service and communication ability
Positive and proactive approach to problem solving
Strong organisational and time management skills
Ability to remain calm and professional under pressure
Commercial awareness and focus on customer satisfaction
Full UK Driving Licence

What's on Offer?
This is a fantastic opportunity for someone looking to move into a customer-focused leadership role where success is measured through customer satisfaction, team performance, and the smooth running of a busy aftersales department.

The role offers genuine career progression opportunities into senior aftersales management positions within a growing automotive business.

If you are interested in this Customer Experience Manager position, please contact Howard at Auto Skills UK and quote job number: 53983 for more information or to apply.