Customer Service and Aftersales Coordinator

Looking for a role that combines customer service, relationship building and administration?

TwoSix Recruitment are recruiting on behalf of a well-established specialist manufacturer in Poole for a Customer Service & Sales Co-ordinator. You'll become the go-to contact for customers, managing enquiries, quotations and orders while helping to drive the continued growth of the aftersales function.

If you enjoy building long-term customer relationships, taking ownership of your workload and seeing the impact of your efforts, this could be the opportunity you've been looking for.

• 25 days holiday plus Bank Holidays
• Private medical insurance and critical illness cover
• Company pension scheme
• Free on-site parking
• Modern office environment
• A varied role with plenty of autonomy
• The opportunity to develop your product knowledge and grow within the business

• Managing spare parts enquiries and supporting customers throughout the order process
• Producing quotations and proactively following up opportunities with existing customers
• Building long-term customer relationships and identifying future requirements
• Promoting relevant product upgrades and aftersales solutions
• Liaising with internal departments, suppliers and customers to ensure orders are delivered smoothly
• Coordinating warranty claims and maintaining accurate records
• Producing regular reports to support the aftersales function

• Previous experience in an administration, customer service, sales support or aftersales role
• A confident and professional telephone manner
• Strong organisational skills with excellent attention to detail
• Good working knowledge of Microsoft Office and CRM systems
• The ability to manage multiple priorities and work independently
• A proactive approach and a genuine commitment to customer service

Why apply?

You'll be joining a supportive team in a business that values initiative, customer service and accountability. Every day brings something different, and you'll have the opportunity to make a real impact while developing your skills and knowledge. Interested? We'd love to tell you more.