Service Delivery Coach

Service Delivery Coach

We're looking for an enthusiastic and motivated individual to join the team as a Service Delivery Coach in North-West England from September 2026

Applications from individuals who are seeking flexible working options are welcomed.

Position: 000015 Service Delivery Coach

Location: Homebased, North West England. However, regular travel across the region will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Part-time, 28 hours per week (flexible working available)

Salary: Circa £29,300 per annum (FTE circa £36632.28 per annum)

Contract: Fixed term until 31 August 2027.

Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 12 July 2026

Interview Date: 20 or 21 July. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The purpose of this role is to support and empower Stroke Support Coordinators to deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke.

Whilst a coaching style maybe suitable for many aspects of the role, there will be occasions where strong leadership and management will be needed to ensure Stroke Support Coordinators maintain compliance with contractual policies and procedures and to address any performance related issues.

Supporting the organisation as part of the leadership team you will ensure improvements are led by what matters to people affected by stroke.

You will support and empower Stroke Support Coordinators through a coaching ethos to:

• Deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke.
• Identify and address capability gaps and build volunteer capacity where required.
• Build strong relationships with key stakeholders, internally and externally.
• Understand and be responsible for the active monitoring of data quality, reporting and service delivery against their national and local key performance indicators.

About You

You will have experience of:

• Effectively balancing a number of competing priorities.
• Experience supporting remote teams with paid staff and volunteers with experience in growing and developing these teams using a coaching style of management
• Experience in managing performance improvement
• Using relevant knowledge and awareness of health and social care systems, ideally within the stroke pathway.
• Using excellent communication skills.
• Championing diversity internally and externally.
• Identifying and supporting quality improvement, based on an understanding of how work really happens.

You will be:

• Able to identify problems or opportunities where we can have more impact or add value for people affected by stroke, working with others to experiment and learn.
• Approachable, taking time to understand the context of people we work with, supporting thinking and always having people affected by stroke at the centre.
• Experienced in overseeing and supporting change and development.
• Agile in your approach, open to developing your skills, knowledge and experiences and supporting the organisation to move towards our goals and strategic focus.

Applications

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options are welcomed.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It's only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of sta