Deskside Support Analyst Job Advertisement : Deskside Support Analyst Location : London Contract Type: Permanent, fully in the office Salary: 35,000 - 37,000 (depending on experience) Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm) Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst ! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you! What You'll Do : As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members. You'll tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling. Your responsibilities will include: Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls Maintaining hardware and software asset inventory, ensuring everything is up to date Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) end user hardware support, AV support Systems / Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and Audio Visual (AV) support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles The Deskside Support Engineer will also be responsible for providing remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience Track all requests maintaining ownership of the issue and providing consistent and timely resolutions. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance Provide advice, direction and support to all users including executive members, board members and guests in professional manner Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must. Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes Essential Skills : Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint) Proficiency in troubleshooting Windows 11 and common productivity tools Excellent knowledge of Intune including Autopilot laptop build Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies Excellent communication skills to articulate technical issues to a non-technical audience Desired Skills : Provide ad-hoc AV support for meetings and conferences Using service management tools to manage, update, escalate and create new Incident and Problem records Support, admin and replacement of smart devices, including tablets Installation, configuration and administration hardware (Dell) Maintenance and troubleshooting of MF Printers as directed by technical resources. Good knowledge of Active Directory - resetting passwords, creating users etc Key Competencies : Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense Excellent communication skills Ability to articulate technical information to a non-technical audience Excellent documentation and analytical skills Good verbal and written communication skills Excellent troubleshooting and problem resolution skills Able to work well to pressurised deadlines Excellent timekeeper and logical thinker To Apply : Send your CV outlining your relevant experience We look forward to meeting you! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 30, 2026
Full time
Deskside Support Analyst Job Advertisement : Deskside Support Analyst Location : London Contract Type: Permanent, fully in the office Salary: 35,000 - 37,000 (depending on experience) Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm) Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst ! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you! What You'll Do : As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members. You'll tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling. Your responsibilities will include: Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls Maintaining hardware and software asset inventory, ensuring everything is up to date Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) end user hardware support, AV support Systems / Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and Audio Visual (AV) support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles The Deskside Support Engineer will also be responsible for providing remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience Track all requests maintaining ownership of the issue and providing consistent and timely resolutions. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance Provide advice, direction and support to all users including executive members, board members and guests in professional manner Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must. Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes Essential Skills : Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint) Proficiency in troubleshooting Windows 11 and common productivity tools Excellent knowledge of Intune including Autopilot laptop build Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies Excellent communication skills to articulate technical issues to a non-technical audience Desired Skills : Provide ad-hoc AV support for meetings and conferences Using service management tools to manage, update, escalate and create new Incident and Problem records Support, admin and replacement of smart devices, including tablets Installation, configuration and administration hardware (Dell) Maintenance and troubleshooting of MF Printers as directed by technical resources. Good knowledge of Active Directory - resetting passwords, creating users etc Key Competencies : Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense Excellent communication skills Ability to articulate technical information to a non-technical audience Excellent documentation and analytical skills Good verbal and written communication skills Excellent troubleshooting and problem resolution skills Able to work well to pressurised deadlines Excellent timekeeper and logical thinker To Apply : Send your CV outlining your relevant experience We look forward to meeting you! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Job Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 51243LFR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 30, 2026
Full time
Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Job Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 51243LFR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Our OEM Client based in Gaydon, is searching for a Data Quality Analyst to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £29.96 per hour. The Opportunity: Virtual Build and Test Operations is a growing team within the wider Vehicle Architecture Vehicle Engineering (VAVE) department. We are uniquely positioned to support the transition of our products from the virtual world to the physical world. As well as owning and operating a world class Virtual Series Framework, we are also on a journey to drive optimisation and transformation into the overall Verification and Validation strategy. Our approach is to focus on our ability to Virtually Build and Test our products with greater speed, confidence and coverage than ever before, and to unlock all of the time, cost, quality and sustainability benefits associated with increased virtual capabilities. What to expect: Geometric Data is key to the success of the company s physical and virtual vehicle validation. It is the foundation on which our fantastic vehicles are created. As a CAD Quality Analyst, you will be a core part of the delivery of the Virtual Series for our vehicle programmes. You will have the opportunity to ensure we deliver exceptional products to our customers by proactively identifying any potential quality issues in our Engineering Data (CAD), early in the development phase, so we can resolve them early. A key focus will be driving the compatibility of our CAD. Responsibilities: Inspecting the geometry to identify potential issues. Ensuring issues are understood by our Engineers and captured in a clear and understandable way. Working with cross functional teams, presenting in CAD reviews, explaining issues, and where required supporting with issue resolution. Essential Skills, Knowledge and Experience Required: Proficiency with PLM and CAD tools, including Dassault Systèmes 3DEXPERIENCE (PLM), CATIA V5 (CAD), and Siemens Teamcenter (PLM). Strong technical understanding of automotive architectures, systems, or commodities, with the ability to apply this knowledge in an engineering or design environment. Strong communication skills, able to simplify complex information and convey it clearly both verbally and through high quality written documentation. Exceptional attention to detail, with a methodical approach to problem solving and issue detection. Comfortable working independently, with the confidence to seek support or clarification when required. Process minded and committed to maintaining a high standard of output, consistently supporting quality and continuous improvement. Proven ability to manage a defined workload, prioritising effectively and delivering tasks within agreed timelines. Technically curious, proactive, and confident in learning new tools, processes, and skills. Desirable Skills, Knowledge and Experience Requested: Experience in CAD quality checking, digital mockup reviews, or virtual validation, with the ability to identify issues, assess their impact, and document findings clearly.
Jun 30, 2026
Contractor
Our OEM Client based in Gaydon, is searching for a Data Quality Analyst to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £29.96 per hour. The Opportunity: Virtual Build and Test Operations is a growing team within the wider Vehicle Architecture Vehicle Engineering (VAVE) department. We are uniquely positioned to support the transition of our products from the virtual world to the physical world. As well as owning and operating a world class Virtual Series Framework, we are also on a journey to drive optimisation and transformation into the overall Verification and Validation strategy. Our approach is to focus on our ability to Virtually Build and Test our products with greater speed, confidence and coverage than ever before, and to unlock all of the time, cost, quality and sustainability benefits associated with increased virtual capabilities. What to expect: Geometric Data is key to the success of the company s physical and virtual vehicle validation. It is the foundation on which our fantastic vehicles are created. As a CAD Quality Analyst, you will be a core part of the delivery of the Virtual Series for our vehicle programmes. You will have the opportunity to ensure we deliver exceptional products to our customers by proactively identifying any potential quality issues in our Engineering Data (CAD), early in the development phase, so we can resolve them early. A key focus will be driving the compatibility of our CAD. Responsibilities: Inspecting the geometry to identify potential issues. Ensuring issues are understood by our Engineers and captured in a clear and understandable way. Working with cross functional teams, presenting in CAD reviews, explaining issues, and where required supporting with issue resolution. Essential Skills, Knowledge and Experience Required: Proficiency with PLM and CAD tools, including Dassault Systèmes 3DEXPERIENCE (PLM), CATIA V5 (CAD), and Siemens Teamcenter (PLM). Strong technical understanding of automotive architectures, systems, or commodities, with the ability to apply this knowledge in an engineering or design environment. Strong communication skills, able to simplify complex information and convey it clearly both verbally and through high quality written documentation. Exceptional attention to detail, with a methodical approach to problem solving and issue detection. Comfortable working independently, with the confidence to seek support or clarification when required. Process minded and committed to maintaining a high standard of output, consistently supporting quality and continuous improvement. Proven ability to manage a defined workload, prioritising effectively and delivering tasks within agreed timelines. Technically curious, proactive, and confident in learning new tools, processes, and skills. Desirable Skills, Knowledge and Experience Requested: Experience in CAD quality checking, digital mockup reviews, or virtual validation, with the ability to identify issues, assess their impact, and document findings clearly.
Finance Systems Support Analyst - Aderant - London A Finance Systems Support Analyst with good Aderant experience is required by a leading law firm based in central London. This role is an initial 6-month Fixed Term Contract, with a potential for that to be extended in the future Experience required: Strong understanding of finance systems in a legal or professional services environment (e.g., Aderant, Intapp, etc.). Aderant Expert and related systems, with the Aderant table structure, etc Experience with ITSM platforms such as ServiceNow, including queue and SLA management. Knowledge of SQL Role: Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line with SLAs. Perform daily data integrity checks of key systems (e.g., Aderant Expert, Intapp, etc) to ensure uptime data integrity. Execute scheduled tasks such as patch testing and user access reviews. Support monthly server and system maintenance activities. Assist users with basic and complex queries related to billing, AP, time entry, and reporting. They are open on salary, as it is a 6-month fixed-term contract To apply press apply now or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Jun 30, 2026
Contractor
Finance Systems Support Analyst - Aderant - London A Finance Systems Support Analyst with good Aderant experience is required by a leading law firm based in central London. This role is an initial 6-month Fixed Term Contract, with a potential for that to be extended in the future Experience required: Strong understanding of finance systems in a legal or professional services environment (e.g., Aderant, Intapp, etc.). Aderant Expert and related systems, with the Aderant table structure, etc Experience with ITSM platforms such as ServiceNow, including queue and SLA management. Knowledge of SQL Role: Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line with SLAs. Perform daily data integrity checks of key systems (e.g., Aderant Expert, Intapp, etc) to ensure uptime data integrity. Execute scheduled tasks such as patch testing and user access reviews. Support monthly server and system maintenance activities. Assist users with basic and complex queries related to billing, AP, time entry, and reporting. They are open on salary, as it is a 6-month fixed-term contract To apply press apply now or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration
Jun 30, 2026
Full time
Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration
IT Service Desk Analyst Swindon Immediate Start Are you passionate about technology and love helping others? Are you looking for an opportunity to forge a career within IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you! The role: 1st Line Support Help Desk IT Support Technician IMMEDIATE START £14.29ph (Circa £ 26,000) Swindon - on site 3 days per week (NON - NEGOTIABLE ) 35 hours per week. (Temporary with the possibility to go Permanent) Efficiently log IT incidents and service requests using our ticket system. Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary. Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls. Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications. Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact. Maintain excellent communication skills and a strong desire to assist others.
Jun 30, 2026
Seasonal
IT Service Desk Analyst Swindon Immediate Start Are you passionate about technology and love helping others? Are you looking for an opportunity to forge a career within IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you! The role: 1st Line Support Help Desk IT Support Technician IMMEDIATE START £14.29ph (Circa £ 26,000) Swindon - on site 3 days per week (NON - NEGOTIABLE ) 35 hours per week. (Temporary with the possibility to go Permanent) Efficiently log IT incidents and service requests using our ticket system. Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary. Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls. Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications. Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact. Maintain excellent communication skills and a strong desire to assist others.
Location: Birmingham - 5 days per week on site Contract: 3 months Overview Hays is partnering with a local council to recruit three Service Desk Support Analysts to join a dedicated Surge Team as part of a major finance transformation programme. The Surge Team has been established to stabilise, enhance, and accelerate performance across cashflow-critical and customer-facing transactional processes during a period of significant organisational change.You will play a key role in ensuring the smooth operation of access control, call and request workflows, and role management within a fast-paced Oracle Fusion environment. Key Responsibilities Provide 1st and 2nd line service desk support within an Oracle Fusion environment Support access control, calls and requests, and role-based activities Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy across Oracle Fusion processes Analyse recurring issues and process bottlenecks, providing clear and actionable recommendations to improve transactional service levels. Contribute to service stability during a high-volume transformation period Essential Skills & Experience Proven Oracle Fusion experience (essential), particularly relating to: Security and access controlRole managementCore transactional processes Strong background in a service desk environment, ideally within complex operational or finance settings Experience supporting: Access control processesTicketing or call-management systemsRole-based process design Ability to operate effectively in a fast-moving transformation programme with multiple stakeholders Excellent communication, analytical, and problem-solving skills If you're an organised, detail-focused finance professional looking for a short-term opportunity within a supportive local authority team, please send your updated CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 30, 2026
Contractor
Location: Birmingham - 5 days per week on site Contract: 3 months Overview Hays is partnering with a local council to recruit three Service Desk Support Analysts to join a dedicated Surge Team as part of a major finance transformation programme. The Surge Team has been established to stabilise, enhance, and accelerate performance across cashflow-critical and customer-facing transactional processes during a period of significant organisational change.You will play a key role in ensuring the smooth operation of access control, call and request workflows, and role management within a fast-paced Oracle Fusion environment. Key Responsibilities Provide 1st and 2nd line service desk support within an Oracle Fusion environment Support access control, calls and requests, and role-based activities Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy across Oracle Fusion processes Analyse recurring issues and process bottlenecks, providing clear and actionable recommendations to improve transactional service levels. Contribute to service stability during a high-volume transformation period Essential Skills & Experience Proven Oracle Fusion experience (essential), particularly relating to: Security and access controlRole managementCore transactional processes Strong background in a service desk environment, ideally within complex operational or finance settings Experience supporting: Access control processesTicketing or call-management systemsRole-based process design Ability to operate effectively in a fast-moving transformation programme with multiple stakeholders Excellent communication, analytical, and problem-solving skills If you're an organised, detail-focused finance professional looking for a short-term opportunity within a supportive local authority team, please send your updated CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
1st Line Service Desk Analyst Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team click apply for full job details
Jun 30, 2026
Full time
1st Line Service Desk Analyst Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team click apply for full job details
Title: 1st Line Support Engineer Location: Bath (Hybrid) Salary: Up to £27,000 Are you looking to build your IT career in a modern, technology-driven environment? We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a growing IT team click apply for full job details
Jun 30, 2026
Full time
Title: 1st Line Support Engineer Location: Bath (Hybrid) Salary: Up to £27,000 Are you looking to build your IT career in a modern, technology-driven environment? We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a growing IT team click apply for full job details
1st Line Service Desk Engineer / IT Support Analyst Salary: £28k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing Managed Services Provider is looking for a motivated and customer-focused 1st Line Service Desk Engineer / IT Support Analyst to join its expanding support team in South Wales. This opportunity would suit candidates currently working as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer, IT Support Technician or Technical Support Analyst who are looking to further develop their technical skills within a professional and supportive managed services environment. You ll be joining a collaborative service desk team responsible for providing front-line technical support to a wide range of customers across both public and private sector organisations. The role offers excellent progression opportunities for someone looking to build a long-term career within IT support and managed services, with exposure to Microsoft technologies, customer environments and ongoing technical development. Key Responsibilities: • Provide 1st line technical support via phone, email and remote support tools • Log, manage and resolve incidents and service requests efficiently • Troubleshoot hardware, software and desktop-related issues • Support Microsoft Office, Outlook and Windows operating systems • Escalate more complex technical issues where appropriate • Maintain accurate ticket updates, documentation and customer communication • Deliver excellent customer service throughout the support process • Assist with user account administration and basic system support • Contribute to knowledge sharing and continuous improvement within the team • Work collaboratively with 2nd and 3rd line support engineers Skills & Experience Required: • Previous experience within an IT support, service desk, helpdesk or technical support environment • Strong customer service and communication skills • Good troubleshooting and problem-solving ability • Knowledge of Windows desktop operating systems • Experience supporting Microsoft Office applications and Outlook • Ability to work effectively within a fast-paced support environment • Positive attitude and willingness to learn new technologies Desirable Experience: • Active Directory user administration • Microsoft 365 support exposure • Experience using ITSM or ticketing systems • Remote support tools experience • Basic networking knowledge including DNS, DHCP and WiFi • Exposure to backup, antivirus or virtualisation technologies • MSP or managed services experience This role would suit candidates currently working as a Service Desk Analyst, Helpdesk Engineer, 1st Line Support Engineer, IT Support Technician, Technical Support Analyst or IT Support Administrator who are looking to continue developing their career within a growing and technology-focused managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Jun 30, 2026
Full time
1st Line Service Desk Engineer / IT Support Analyst Salary: £28k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing Managed Services Provider is looking for a motivated and customer-focused 1st Line Service Desk Engineer / IT Support Analyst to join its expanding support team in South Wales. This opportunity would suit candidates currently working as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer, IT Support Technician or Technical Support Analyst who are looking to further develop their technical skills within a professional and supportive managed services environment. You ll be joining a collaborative service desk team responsible for providing front-line technical support to a wide range of customers across both public and private sector organisations. The role offers excellent progression opportunities for someone looking to build a long-term career within IT support and managed services, with exposure to Microsoft technologies, customer environments and ongoing technical development. Key Responsibilities: • Provide 1st line technical support via phone, email and remote support tools • Log, manage and resolve incidents and service requests efficiently • Troubleshoot hardware, software and desktop-related issues • Support Microsoft Office, Outlook and Windows operating systems • Escalate more complex technical issues where appropriate • Maintain accurate ticket updates, documentation and customer communication • Deliver excellent customer service throughout the support process • Assist with user account administration and basic system support • Contribute to knowledge sharing and continuous improvement within the team • Work collaboratively with 2nd and 3rd line support engineers Skills & Experience Required: • Previous experience within an IT support, service desk, helpdesk or technical support environment • Strong customer service and communication skills • Good troubleshooting and problem-solving ability • Knowledge of Windows desktop operating systems • Experience supporting Microsoft Office applications and Outlook • Ability to work effectively within a fast-paced support environment • Positive attitude and willingness to learn new technologies Desirable Experience: • Active Directory user administration • Microsoft 365 support exposure • Experience using ITSM or ticketing systems • Remote support tools experience • Basic networking knowledge including DNS, DHCP and WiFi • Exposure to backup, antivirus or virtualisation technologies • MSP or managed services experience This role would suit candidates currently working as a Service Desk Analyst, Helpdesk Engineer, 1st Line Support Engineer, IT Support Technician, Technical Support Analyst or IT Support Administrator who are looking to continue developing their career within a growing and technology-focused managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
1st Line IT Support Analyst Location: Camberley (Office-based) Job Type: Permanent Salary: 28,000 - 30,000 + Excellent Benefits Kick-start or develop your IT support career We're looking for a customer-focused 1st Line IT Support Analyst to join a growing Managed Services team supporting a diverse portfolio of business customers across the UK. This is an excellent opportunity for someone with previous IT support experience who enjoys solving technical issues, delivering outstanding customer service and developing their technical skills within a collaborative, fast-paced environment. You'll be the first point of contact for customers, resolving a wide range of IT issues while working closely with experienced 2nd and 3rd Line Engineers. If you're passionate about technology, enjoy learning, and want to build a long-term career in IT, we'd love to hear from you. Your responsibilities will include: Acting as the first point of contact for IT support queries via phone, email and service desk. Logging, categorising and prioritising incidents using the ticketing system. Troubleshooting hardware, software, Microsoft 365 and networking issues. Resolving common support requests including password resets, user account administration and software installations. Escalating more complex issues to specialist support teams with clear documentation. Monitoring alerts and proactively identifying potential issues before they impact customers. Keeping customers informed throughout the lifecycle of their support requests. Maintaining accurate documentation and contributing to the knowledge base. Working to agreed Service Level Agreements (SLAs) while delivering an exceptional customer experience. Collaborating with colleagues across the wider IT support function to achieve successful outcomes. About you - You'll ideally have: Previous experience in a 1st Line IT Support or Service Desk role. Good knowledge of Windows and/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications. Excellent communication and customer service skills. Strong problem-solving abilities with good attention to detail. A willingness to learn, develop and work as part of a supportive team. Benefits include: Generous annual leave Birthday day off Company pension with employer contribution Private health and dental support Employee Assistance Programme Life assurance Employee discounts platform Cycle to Work scheme Team incentives and recognition programmes Paid volunteering day Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
Jun 30, 2026
Full time
1st Line IT Support Analyst Location: Camberley (Office-based) Job Type: Permanent Salary: 28,000 - 30,000 + Excellent Benefits Kick-start or develop your IT support career We're looking for a customer-focused 1st Line IT Support Analyst to join a growing Managed Services team supporting a diverse portfolio of business customers across the UK. This is an excellent opportunity for someone with previous IT support experience who enjoys solving technical issues, delivering outstanding customer service and developing their technical skills within a collaborative, fast-paced environment. You'll be the first point of contact for customers, resolving a wide range of IT issues while working closely with experienced 2nd and 3rd Line Engineers. If you're passionate about technology, enjoy learning, and want to build a long-term career in IT, we'd love to hear from you. Your responsibilities will include: Acting as the first point of contact for IT support queries via phone, email and service desk. Logging, categorising and prioritising incidents using the ticketing system. Troubleshooting hardware, software, Microsoft 365 and networking issues. Resolving common support requests including password resets, user account administration and software installations. Escalating more complex issues to specialist support teams with clear documentation. Monitoring alerts and proactively identifying potential issues before they impact customers. Keeping customers informed throughout the lifecycle of their support requests. Maintaining accurate documentation and contributing to the knowledge base. Working to agreed Service Level Agreements (SLAs) while delivering an exceptional customer experience. Collaborating with colleagues across the wider IT support function to achieve successful outcomes. About you - You'll ideally have: Previous experience in a 1st Line IT Support or Service Desk role. Good knowledge of Windows and/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications. Excellent communication and customer service skills. Strong problem-solving abilities with good attention to detail. A willingness to learn, develop and work as part of a supportive team. Benefits include: Generous annual leave Birthday day off Company pension with employer contribution Private health and dental support Employee Assistance Programme Life assurance Employee discounts platform Cycle to Work scheme Team incentives and recognition programmes Paid volunteering day Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract 150+ per day(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills IT Service Call Management Remote service Active directory Administration Understanding of TCP/IP, DHCP and DNS. IOS and android device setup and support Microsoft Office 2010 and above Printer Support Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.
Jun 29, 2026
Seasonal
IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract 150+ per day(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills IT Service Call Management Remote service Active directory Administration Understanding of TCP/IP, DHCP and DNS. IOS and android device setup and support Microsoft Office 2010 and above Printer Support Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.
SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Jun 27, 2026
Contractor
SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Join Our Investment Banking Client as a Trade Floor Support Analyst! Location : Liverpool St, London, Onsite role Contract Duration : Up to 2 years for the right person! Rate : 350 - 370 Umbrella Per Day Are you ready to take your career to the next level? Do you thrive in a fast-paced financial environment? If so, we want YOU to be a part of our dynamic team! We are seeking a motivated and detail-oriented Trade Floor Support Analyst at the Associate Vice President level to join our esteemed Financial Institution & Insurance organisation. This is your chance to make a meaningful impact while working in a vibrant atmosphere surrounded by industry leaders! What You'll Do: As a Trade Floor Support Analyst, you will play a crucial role in ensuring the smooth operation of our trading activities. Your responsibilities will include: Providing exceptional 1st and 2nd line support to traders and the front office, addressing any technical issues with speed and precision. Collaborating closely with various teams to troubleshoot, diagnose, and resolve trading platform issues. Monitoring trading systems and applications to ensure maximum uptime and performance. Assisting in the implementation of new trading tools and technologies. Preparing and maintaining documentation for processes and procedures. Participating in system upgrades and enhancements to continually improve our trading environment. What We're Looking For: We are on the lookout for a candidate who brings not just skills but also enthusiasm! Here's what you'll need: Proven 1st and 2nd line support experience in Trade Floor Support within financial institutions. Strong understanding of trading systems, platforms, and financial markets. Excellent problem-solving skills with a proactive approach to challenges. Outstanding communication skills, both verbal and written, with the ability to convey complex information clearly. Ability to work under pressure and manage multiple tasks efficiently. A team player with a positive attitude and a willingness to help others. Apply Today! To apply, please send your CV detailing your relevant experience. We can't wait to see how you can contribute to our team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 27, 2026
Contractor
Join Our Investment Banking Client as a Trade Floor Support Analyst! Location : Liverpool St, London, Onsite role Contract Duration : Up to 2 years for the right person! Rate : 350 - 370 Umbrella Per Day Are you ready to take your career to the next level? Do you thrive in a fast-paced financial environment? If so, we want YOU to be a part of our dynamic team! We are seeking a motivated and detail-oriented Trade Floor Support Analyst at the Associate Vice President level to join our esteemed Financial Institution & Insurance organisation. This is your chance to make a meaningful impact while working in a vibrant atmosphere surrounded by industry leaders! What You'll Do: As a Trade Floor Support Analyst, you will play a crucial role in ensuring the smooth operation of our trading activities. Your responsibilities will include: Providing exceptional 1st and 2nd line support to traders and the front office, addressing any technical issues with speed and precision. Collaborating closely with various teams to troubleshoot, diagnose, and resolve trading platform issues. Monitoring trading systems and applications to ensure maximum uptime and performance. Assisting in the implementation of new trading tools and technologies. Preparing and maintaining documentation for processes and procedures. Participating in system upgrades and enhancements to continually improve our trading environment. What We're Looking For: We are on the lookout for a candidate who brings not just skills but also enthusiasm! Here's what you'll need: Proven 1st and 2nd line support experience in Trade Floor Support within financial institutions. Strong understanding of trading systems, platforms, and financial markets. Excellent problem-solving skills with a proactive approach to challenges. Outstanding communication skills, both verbal and written, with the ability to convey complex information clearly. Ability to work under pressure and manage multiple tasks efficiently. A team player with a positive attitude and a willingness to help others. Apply Today! To apply, please send your CV detailing your relevant experience. We can't wait to see how you can contribute to our team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Are you passionate about IT support and looking for a role where you can build your technical skills in a busy, customer-focused environment? This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 27, 2026
Full time
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Are you passionate about IT support and looking for a role where you can build your technical skills in a busy, customer-focused environment? This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Junior Network Support Analyst - New Role 27,500 (rising to 30,000) plus excellent benefits. A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development! Suitable candidates will have the folloiwng: Experience in a 1st or 2nd Line support role providing support on networking issues. Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include: Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. Exposure to/experience of the following would be highly advantageous: Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika) Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator) Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
Jun 27, 2026
Full time
Junior Network Support Analyst - New Role 27,500 (rising to 30,000) plus excellent benefits. A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development! Suitable candidates will have the folloiwng: Experience in a 1st or 2nd Line support role providing support on networking issues. Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include: Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. Exposure to/experience of the following would be highly advantageous: Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika) Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator) Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
The starting salary for this role is 42,958 per annum, based on a 36-hour working week. This role is a fixed term contract / secondment opportunity until 31st March 2027. We have an exciting opportunity for a Performance Data Analyst to join our Performance and Analytics Team within Adults, Wellbeing, and Health Partnerships (AWHP). This role will be hybrid which means a blend of working from home, Surrey offices and predominantly from a warehouse located between Guildford and Woking. This role is officially based at Millmead House in Guildford but will also require travel to locations that are not easily accessible by public transport, therefore the successful applicant will need to have their own method of transport. There is an expectation for the post holder to work from the office at least one day per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing. Learning and development hub where you can access a wealth of resources. Wellbeing and lifestyle discounts including gym, travel, and shopping. A chance to make a real difference to the lives of our residents. About the Role We are looking for a highly motivated and conscientious individual to join our dynamic and friendly Performance and Analytics team as a Performance Data Analyst. The key focus of this post will be to support Surrey's Community Equipment Service (CES) Team with critical analytics and insights to support the smooth, safe and efficient running and development of the service. This is an exciting opportunity to apply and develop your skills in data analytics, stakeholder collaboration and commercial awareness within Local Government and the Adults, Wellbeing and Health Partnerships (AWHP) Directorate. The key aspects of this role are: Empowering teams within sights: Your role will be crucial in providing actionable insights to Commissioners and Contract Managers, enabling them to understand trends, measure outcomes, and implement best practices. By translating complex data into clear, impactful information, you will support them in delivering a more effective equipment service, ultimately improving the lives of our residents. Driving informed decision making: Your work will directly influence the strategic decisions that enhance the quality of services provided. By analysing and presenting data on service performance, your recommendations and insights will help identify areas for improvement, ensuring that Surrey's equipment offer is continuously optimised to meet the needs of our most vulnerable residents. Enhancing efficiency and resource allocation: Through robust data analysis, you will support the streamlining of operations and ensure resources are targeted where they are needed most. This will enable more efficient use of time and funding, allowing greater investment in service improvements. Devolution & Local Government Reorganisation: As a subject matter expert, your insight will be crucial in supporting Surrey's preparations for Devolution and Local Government Reorganisation. You will provide essential data and analytics, as well as making informed recommendations to support decision-making. Your Application To be considered for shortlisting your application will clearly evidence the following skills and align with our behaviours: Strong analytical skills: Proven ability to analyse complex data sets, identify trends, and draw actionable insights. Experience with data visualisation tools and statistical analysis software is essential. Technical proficiency: Proficiency in data visualisation software Tableau, knowledge of programming languages such as SQL, Python, or R, and familiarity with big data technologies. Experience with Tableau Software is critical and Tableau Skills will be assessed as part of the recruitment process through a test on the day of the interview. Attention to detail and accuracy: Strong attention to detail with a commitment to accuracy and quality in data analysis. Ability to meticulously check data integrity and ensure that all analysis is based on reliable and precise data. Creative problem-solving ability: Ability to develop innovative solutions to data-related challenges. Ability to think outside the box and approach problems from multiple angles to find effective and unique solutions. Initiative: Ability to progress multiple ongoing projects, manage competing deadlines, and take ownership of and prioritise own workload. Use of initiative to work with stakeholders to resolve and/or escalate blockers to facilitate project completion. Communication and collaboration: Excellent communication skills to effectively present findings and recommendations to both technical and non-technical stakeholders. Experience working in cross-functional teams and collaborating with diverse groups. Proven track record of developing strong professional relationships with internal and external stakeholders and collaborating effectively to identify analytics requirements, resolve data issues, and progress projects through to completion. To apply, we request that you submit a CV and you will be asked the following 4 questions (maximum of (Apply online only) words each): Adult Social Care data often comes from multiple sources with varying levels of completeness and accuracy, and some datasets are very large and complex. How would you assess, clean, and validate data before using it for analysis? Please describe a time when you analysed data and identified a trend or issue that supported strategic decision-making at a senior level. What approach did you take and what was the impact? This role involves working closely with commissioners, finance colleagues, and operational managers who may have different levels of data literacy. How would you adapt your communication style to engage, influence, and build trust with these stakeholders? Please give an example of a time when you developed a new approach, tool, or method that improved the way data was processed, analysed, visualised, or used for decision-making. How did this benefit your team or organisation? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. The job advert closes at 23:59 on 05/07/2026 with face-to-face interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jun 27, 2026
Contractor
The starting salary for this role is 42,958 per annum, based on a 36-hour working week. This role is a fixed term contract / secondment opportunity until 31st March 2027. We have an exciting opportunity for a Performance Data Analyst to join our Performance and Analytics Team within Adults, Wellbeing, and Health Partnerships (AWHP). This role will be hybrid which means a blend of working from home, Surrey offices and predominantly from a warehouse located between Guildford and Woking. This role is officially based at Millmead House in Guildford but will also require travel to locations that are not easily accessible by public transport, therefore the successful applicant will need to have their own method of transport. There is an expectation for the post holder to work from the office at least one day per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing. Learning and development hub where you can access a wealth of resources. Wellbeing and lifestyle discounts including gym, travel, and shopping. A chance to make a real difference to the lives of our residents. About the Role We are looking for a highly motivated and conscientious individual to join our dynamic and friendly Performance and Analytics team as a Performance Data Analyst. The key focus of this post will be to support Surrey's Community Equipment Service (CES) Team with critical analytics and insights to support the smooth, safe and efficient running and development of the service. This is an exciting opportunity to apply and develop your skills in data analytics, stakeholder collaboration and commercial awareness within Local Government and the Adults, Wellbeing and Health Partnerships (AWHP) Directorate. The key aspects of this role are: Empowering teams within sights: Your role will be crucial in providing actionable insights to Commissioners and Contract Managers, enabling them to understand trends, measure outcomes, and implement best practices. By translating complex data into clear, impactful information, you will support them in delivering a more effective equipment service, ultimately improving the lives of our residents. Driving informed decision making: Your work will directly influence the strategic decisions that enhance the quality of services provided. By analysing and presenting data on service performance, your recommendations and insights will help identify areas for improvement, ensuring that Surrey's equipment offer is continuously optimised to meet the needs of our most vulnerable residents. Enhancing efficiency and resource allocation: Through robust data analysis, you will support the streamlining of operations and ensure resources are targeted where they are needed most. This will enable more efficient use of time and funding, allowing greater investment in service improvements. Devolution & Local Government Reorganisation: As a subject matter expert, your insight will be crucial in supporting Surrey's preparations for Devolution and Local Government Reorganisation. You will provide essential data and analytics, as well as making informed recommendations to support decision-making. Your Application To be considered for shortlisting your application will clearly evidence the following skills and align with our behaviours: Strong analytical skills: Proven ability to analyse complex data sets, identify trends, and draw actionable insights. Experience with data visualisation tools and statistical analysis software is essential. Technical proficiency: Proficiency in data visualisation software Tableau, knowledge of programming languages such as SQL, Python, or R, and familiarity with big data technologies. Experience with Tableau Software is critical and Tableau Skills will be assessed as part of the recruitment process through a test on the day of the interview. Attention to detail and accuracy: Strong attention to detail with a commitment to accuracy and quality in data analysis. Ability to meticulously check data integrity and ensure that all analysis is based on reliable and precise data. Creative problem-solving ability: Ability to develop innovative solutions to data-related challenges. Ability to think outside the box and approach problems from multiple angles to find effective and unique solutions. Initiative: Ability to progress multiple ongoing projects, manage competing deadlines, and take ownership of and prioritise own workload. Use of initiative to work with stakeholders to resolve and/or escalate blockers to facilitate project completion. Communication and collaboration: Excellent communication skills to effectively present findings and recommendations to both technical and non-technical stakeholders. Experience working in cross-functional teams and collaborating with diverse groups. Proven track record of developing strong professional relationships with internal and external stakeholders and collaborating effectively to identify analytics requirements, resolve data issues, and progress projects through to completion. To apply, we request that you submit a CV and you will be asked the following 4 questions (maximum of (Apply online only) words each): Adult Social Care data often comes from multiple sources with varying levels of completeness and accuracy, and some datasets are very large and complex. How would you assess, clean, and validate data before using it for analysis? Please describe a time when you analysed data and identified a trend or issue that supported strategic decision-making at a senior level. What approach did you take and what was the impact? This role involves working closely with commissioners, finance colleagues, and operational managers who may have different levels of data literacy. How would you adapt your communication style to engage, influence, and build trust with these stakeholders? Please give an example of a time when you developed a new approach, tool, or method that improved the way data was processed, analysed, visualised, or used for decision-making. How did this benefit your team or organisation? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. The job advert closes at 23:59 on 05/07/2026 with face-to-face interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Jun 26, 2026
Contractor
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Service Desk Analyst Alongside a competitive salary as stated above, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service A personal GP service enabling you to get a video consultation with a NHS-registered private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers JOB TITLE: Service Desk Analyst SALARY: £27,000 - £30,000 LOCATION: Leeds (Hybrid - 2 days per week on site) CONTRACT: Full Time WORKING PATTERN: Mon - Fri We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in Leeds! The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role will focus on the day-to-day resolution of technical issues on our systems and hardware to ensure we can provide a high quality, trusted service to our colleagues and members. This role will see you working with a variety of stakeholders including other resolve teams and end users; therefore, you will need to have excellent communication and interpersonal skills and be adept at explaining technical issues and solutions to non-technical staff. You will also need a strong eye for detail, the ability to work under pressure while using your own initiative to make decisions and a desire to think outside the box to not only resolve problems but to proactively make improvements to service delivery. Main Responsibilities As our new Service Desk Analyst, you will also: Provide 1st Line technical support to MPS colleagues via multiple channels including phone, email, portal, chat and face to face. Provide regular status updates to colleagues to ensure that incidents and requests are effectively prioritised and actioned. Fulfil service requests raised by MPS colleagues for access to systems, resources and equipment. Ensure that work is completed in line with agreed quality guidelines and that SLA / KPI targets are met Effectively classify and prioritise incidents and escalate to Team Leader where appropriate. The Ideal Candidate We are looking for: Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support Experience of using Active Directory to provide access to resources The ability to explain technical issues and solutions to non-technical staff Experience of managing incidents via an IT Service management platform /ticket management system Strong organisational, analytical, and problem-solving skills with the ability to prioritise tasks, manage multiple activities and maintain high attention to detail. Excellent communication and interpersonal skills, with a high level of integrity and discretion. We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. What s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered. About The Company Medical Protection Society (MPS) is the world s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of over 350,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice. Service Desk Analyst application closing date - 12/07/2026
Jun 25, 2026
Full time
Service Desk Analyst Alongside a competitive salary as stated above, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service A personal GP service enabling you to get a video consultation with a NHS-registered private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers JOB TITLE: Service Desk Analyst SALARY: £27,000 - £30,000 LOCATION: Leeds (Hybrid - 2 days per week on site) CONTRACT: Full Time WORKING PATTERN: Mon - Fri We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in Leeds! The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role will focus on the day-to-day resolution of technical issues on our systems and hardware to ensure we can provide a high quality, trusted service to our colleagues and members. This role will see you working with a variety of stakeholders including other resolve teams and end users; therefore, you will need to have excellent communication and interpersonal skills and be adept at explaining technical issues and solutions to non-technical staff. You will also need a strong eye for detail, the ability to work under pressure while using your own initiative to make decisions and a desire to think outside the box to not only resolve problems but to proactively make improvements to service delivery. Main Responsibilities As our new Service Desk Analyst, you will also: Provide 1st Line technical support to MPS colleagues via multiple channels including phone, email, portal, chat and face to face. Provide regular status updates to colleagues to ensure that incidents and requests are effectively prioritised and actioned. Fulfil service requests raised by MPS colleagues for access to systems, resources and equipment. Ensure that work is completed in line with agreed quality guidelines and that SLA / KPI targets are met Effectively classify and prioritise incidents and escalate to Team Leader where appropriate. The Ideal Candidate We are looking for: Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support Experience of using Active Directory to provide access to resources The ability to explain technical issues and solutions to non-technical staff Experience of managing incidents via an IT Service management platform /ticket management system Strong organisational, analytical, and problem-solving skills with the ability to prioritise tasks, manage multiple activities and maintain high attention to detail. Excellent communication and interpersonal skills, with a high level of integrity and discretion. We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. What s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered. About The Company Medical Protection Society (MPS) is the world s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of over 350,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice. Service Desk Analyst application closing date - 12/07/2026
Title: 1st Line Support Engineer Location: Bath (Hybrid) Salary: Up to £27,000 Are you looking to build your IT career in a modern, technology-driven environment? We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a growing IT team. This is an opportunity to go beyond traditional helpdesk support, gaining exposure to Microsoft 365, cloud technologies, IT security, automation and AI-driven processes. You'll be the first point of contact for IT support across the business, helping users resolve technical issues while ensuring systems remain secure, efficient and well-managed. What You'll Be Doing Providing 1st line support via the service desk, Microsoft Teams and in person. Managing user accounts, permissions and access across Microsoft 365, SharePoint, Teams and Azure DevOps. Supporting onboarding and offboarding activities, including account creation and device setup. Troubleshooting hardware, software and user issues. Triaging alerts from Azure Monitor and Microsoft Defender. Maintaining IT assets, software licensing and service desk records. Supporting users remotely and delivering excellent customer service. Working alongside an AI-assisted ticketing system, helping improve its effectiveness over time. Identifying opportunities to automate manual processes and improve efficiency. What We're Looking For Passion for technology and helping people. Strong communication and problem-solving skills. Experience with Microsoft 365 (Teams, SharePoint, Exchange Online). Organised, detail-oriented and able to manage multiple priorities. Understanding of IT support fundamentals and security best practices. Nice to Have Previous IT support or service desk experience. Knowledge of Entra ID (Azure AD), endpoint management or networking fundamentals. Experience working within an ITIL environment. Interest in AI, automation and emerging technologies. Our client has a swift 1- stage process and will be moving quickly! If you're interested in this role, or know someone who would be, then please apply to this advert
Jun 25, 2026
Full time
Title: 1st Line Support Engineer Location: Bath (Hybrid) Salary: Up to £27,000 Are you looking to build your IT career in a modern, technology-driven environment? We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a growing IT team. This is an opportunity to go beyond traditional helpdesk support, gaining exposure to Microsoft 365, cloud technologies, IT security, automation and AI-driven processes. You'll be the first point of contact for IT support across the business, helping users resolve technical issues while ensuring systems remain secure, efficient and well-managed. What You'll Be Doing Providing 1st line support via the service desk, Microsoft Teams and in person. Managing user accounts, permissions and access across Microsoft 365, SharePoint, Teams and Azure DevOps. Supporting onboarding and offboarding activities, including account creation and device setup. Troubleshooting hardware, software and user issues. Triaging alerts from Azure Monitor and Microsoft Defender. Maintaining IT assets, software licensing and service desk records. Supporting users remotely and delivering excellent customer service. Working alongside an AI-assisted ticketing system, helping improve its effectiveness over time. Identifying opportunities to automate manual processes and improve efficiency. What We're Looking For Passion for technology and helping people. Strong communication and problem-solving skills. Experience with Microsoft 365 (Teams, SharePoint, Exchange Online). Organised, detail-oriented and able to manage multiple priorities. Understanding of IT support fundamentals and security best practices. Nice to Have Previous IT support or service desk experience. Knowledge of Entra ID (Azure AD), endpoint management or networking fundamentals. Experience working within an ITIL environment. Interest in AI, automation and emerging technologies. Our client has a swift 1- stage process and will be moving quickly! If you're interested in this role, or know someone who would be, then please apply to this advert
