Customer Service Coordinator / Administrator

Job Title: Customer Services Co-ordinator / Administrator

Location: Stansted, Essex

Salary: 30k

About the company: To work with one of the UK's leading Exhibition graphics and modular stand build companies specialising in large-format printing and design, turning visions into reality through cutting-edge print and cut technology and design & building sustainable led modular stands for both organisers and exhibitors. Their mission is to craft the exhibition industry's most remarkable stands and graphics with our clients at the heart of every design decision. From initial client interactions to overseeing project planning, they bring creativity to life.

Your Role: As an Exhibitor Services Co-ordinator, you'll have the skills to be a customer fulfilment and client facing expert, delivering the highest level of customer service throughout the process. Based in Stansted, you'll will play a key role in helping to develop the exhibitor services department. You will work in a sales & service focused environment driving sales through an active outbound exhibitor contact, processing incoming orders and managing the throughput of orders and information flow with the exhibitor post sale.

What are your tasks:

• Handling all exhibitor enquiries via email or phone
• Responding to exhibitor enquiries within our current SLA agreement of 24-48hrs
• Actively carry out outbound communications with exhibitors to drive sales
• Help to administer work on projects across UK & EMEA
• Participate and contribute to the development of new ways to improve customer service and retention.
• Review processes and suggest new ideas for customer touchpoints, surprise and delights.
• Maintain and update live schedules for smooth operations.
• Ensure all invoicing and payments are chased and confirmed before event installation.
• Maintain strong communication with design and production teams.
• Play a key role in Company sustainability efforts, embodying reuse and recycling.
• Actively provide a first-class all-round service to exhibitors
• Report any problems and issues perceived or otherwise to the Exhibitor Services Manager

Attributes you will have:

• Administration: Strong administrative skills and ability to multi-task
• Computer Skills: Proficient user of Microsoft packages - Excel, Outlook
• Communication: Excellent communication skills to convey project requirements, updates, and expectations clearly to various stakeholders.
• Problem-Solving: A proactive approach to identifying challenges and finding practical solutions to ensure a first-class customer service is maintained.
• Detail-Oriented: A keen eye for detail to ensure accuracy in project administration.
• Customer Focus: An instinct to deliver the best customer service.
• Team Player: A willingness to collaborate, share insights, and contribute to a positive team environment.

If this sounds of interest, wed love to hear from you. Apply today, with an up-to-date CV and a member of the KRG team will be in touch to discuss for a confidential chat.

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