Location: Hybrid, Bradford or Peterborough Salary: £30,727 per annum Permanent, 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. Are you someone who sees the story behind every moment? Do you love creating content that connects with people in a genuine, meaningful way? Our client is looking for a Digital Communications Officer who's ready to get out into the community, capture authentic stories, and help take their digital presence to the next level. This is more than a desk-based role - it's about being out and about, meeting customers, sharing their experiences, and bringing their values to life through engaging, creative content. What you'll be doing Managing their day to day social media channels and website Creating fresh, engaging content, from filming in the community to crafting compelling posts and stories Sharing real customer and organisational stories that reflect who they are and what they stand for Developing and delivering innovative social media strategies that grow engagement and reach Keeping their website dynamic, accessible, and informative for customers and stakeholders Taking a project mindset, seeing the bigger picture and following ideas through from concept to delivery Trying new formats, trends, and approaches to keep their content evolving Salary The spot salary for this post is £30,727 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you Proven experience managing organisational social media platforms Experience creating engaging digital content across multiple formats, including video and imagery Ability to create, edit and publish multimedia content using relevant tools and software Experience using Content Management Systems (CMS) to update and maintain website content Strong understanding of website analytics (e.g. Google Analytics) and ability to use data to inform decisions Knowledge of Search Engine Optimisation (SEO) and applying best practice to digital content Excellent copywriting and editing skills, with the ability to tailor tone and messaging for different audiences The successful applicant will be subject to pre employment checks, such as DBS and social media screening, before an offer is confirmed. Interviews We want your candidate experience to reflect who our client is - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 6th or 7th July via Teams. Stage 2: A Place to Show Your Strengths You'll deliver a role related presentation and have a final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a personality questionnaire in advance. Planned date: 17th July at their Bradford office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future They've got big ambitions and they're looking for people who want to grow with them. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here's what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they'll help you grow and succeed. This is more than a job it's a place where you can make an impact, feel valued, and be rewarded for what you do. We're Committed to Inclusion Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they'll make it happen. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to the organisation and to your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. REF-
Jun 27, 2026
Full time
Location: Hybrid, Bradford or Peterborough Salary: £30,727 per annum Permanent, 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. Are you someone who sees the story behind every moment? Do you love creating content that connects with people in a genuine, meaningful way? Our client is looking for a Digital Communications Officer who's ready to get out into the community, capture authentic stories, and help take their digital presence to the next level. This is more than a desk-based role - it's about being out and about, meeting customers, sharing their experiences, and bringing their values to life through engaging, creative content. What you'll be doing Managing their day to day social media channels and website Creating fresh, engaging content, from filming in the community to crafting compelling posts and stories Sharing real customer and organisational stories that reflect who they are and what they stand for Developing and delivering innovative social media strategies that grow engagement and reach Keeping their website dynamic, accessible, and informative for customers and stakeholders Taking a project mindset, seeing the bigger picture and following ideas through from concept to delivery Trying new formats, trends, and approaches to keep their content evolving Salary The spot salary for this post is £30,727 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you Proven experience managing organisational social media platforms Experience creating engaging digital content across multiple formats, including video and imagery Ability to create, edit and publish multimedia content using relevant tools and software Experience using Content Management Systems (CMS) to update and maintain website content Strong understanding of website analytics (e.g. Google Analytics) and ability to use data to inform decisions Knowledge of Search Engine Optimisation (SEO) and applying best practice to digital content Excellent copywriting and editing skills, with the ability to tailor tone and messaging for different audiences The successful applicant will be subject to pre employment checks, such as DBS and social media screening, before an offer is confirmed. Interviews We want your candidate experience to reflect who our client is - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 6th or 7th July via Teams. Stage 2: A Place to Show Your Strengths You'll deliver a role related presentation and have a final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a personality questionnaire in advance. Planned date: 17th July at their Bradford office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future They've got big ambitions and they're looking for people who want to grow with them. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here's what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they'll help you grow and succeed. This is more than a job it's a place where you can make an impact, feel valued, and be rewarded for what you do. We're Committed to Inclusion Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they'll make it happen. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to the organisation and to your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. REF-
Location: Hybrid, Bradford (3 days in the office, Tuesday Thursday) Salary: £27,159 per annum Hours: Permanent, 35 hours per week, Monday Friday 9am 5pm Thousands of families across the country rely on our client for a safe, affordable home. As the housing crisis deepens, the work they do has never been more important. It's this belief that everyone deserves a place to call home that drives everything they do. Our client believes their people are their greatest strength. They're looking for a caring, proactive, and detail-oriented People Services Administrator to join their friendly People Team. This is more than a support role it's your chance to make a real impact on their culture and the lives of their colleagues. What you'll be doing Inbox & Coordination: Manage the central People team mailbox, ensuring timely, accurate responses while coordinating queries across the team Systems & Data: Keep HR systems up to date with accurate employee data, processing changes efficiently and maintaining data integrity Recruitment: Manage end-to-end recruitment processes using their ATS, ensuring every candidate has a smooth, positive experience HR Queries: Be the go-to person for HR queries from salary changes and onboarding to drafting letters and administering employee lifecycle events OD Support: Coordinate training sessions, set up programmes, and manage attendee communications and records Finance Support: Raise purchase orders, track invoices, and ensure accurate and timely payments Process Improvement: Take ownership of tasks and suggest improvements to make their HR processes even better About you Strong administrative and organisational skills within an HR/People environment Ability to work under pressure, take ownership, and manage a high volume of tasks Strong attention to detail and ability to maintain confidentiality Experience managing multiple query types and switching focus between tasks quickly Excellent communication skills, both verbal and written Proficient in Microsoft Office and HR systems Experience providing customer-focused service in a fast-paced environment The successful candidate will be required to undergo DBS and social media checks as part of pre-employment screening. Salary The spot salary is £27,159 per annum for applicants who fully meet the requirements. If you're still developing some skills or experience, you can start at 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Interviews Stage 1 Teams interview with the hiring manager. Planned date: 3rd July. Stage 2 Behavioural and scenario-based interview at their Bradford office. You'll complete a personality questionnaire in advance. Planned date: 9th July. A place to build a future 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Car leasing, salary sacrifice schemes, and exclusive discounts through their benefits platform Defined Contribution and Defined Benefit pension schemes plus life assurance at three times your salary Enhanced parental leave and flexible working options Career development through their Leadership Academy, apprenticeships, Stepping into Management training, and more We're committed to inclusion They believe diversity makes them stronger. Their process is designed to be accessible and inclusive if you need any reasonable adjustments at any stage, just let them know. Candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship licence. Recruitment Agencies: Our client works exclusively with PSL partners and does not accept unsolicited CVs or speculative approaches for this role. REF-
Jun 27, 2026
Full time
Location: Hybrid, Bradford (3 days in the office, Tuesday Thursday) Salary: £27,159 per annum Hours: Permanent, 35 hours per week, Monday Friday 9am 5pm Thousands of families across the country rely on our client for a safe, affordable home. As the housing crisis deepens, the work they do has never been more important. It's this belief that everyone deserves a place to call home that drives everything they do. Our client believes their people are their greatest strength. They're looking for a caring, proactive, and detail-oriented People Services Administrator to join their friendly People Team. This is more than a support role it's your chance to make a real impact on their culture and the lives of their colleagues. What you'll be doing Inbox & Coordination: Manage the central People team mailbox, ensuring timely, accurate responses while coordinating queries across the team Systems & Data: Keep HR systems up to date with accurate employee data, processing changes efficiently and maintaining data integrity Recruitment: Manage end-to-end recruitment processes using their ATS, ensuring every candidate has a smooth, positive experience HR Queries: Be the go-to person for HR queries from salary changes and onboarding to drafting letters and administering employee lifecycle events OD Support: Coordinate training sessions, set up programmes, and manage attendee communications and records Finance Support: Raise purchase orders, track invoices, and ensure accurate and timely payments Process Improvement: Take ownership of tasks and suggest improvements to make their HR processes even better About you Strong administrative and organisational skills within an HR/People environment Ability to work under pressure, take ownership, and manage a high volume of tasks Strong attention to detail and ability to maintain confidentiality Experience managing multiple query types and switching focus between tasks quickly Excellent communication skills, both verbal and written Proficient in Microsoft Office and HR systems Experience providing customer-focused service in a fast-paced environment The successful candidate will be required to undergo DBS and social media checks as part of pre-employment screening. Salary The spot salary is £27,159 per annum for applicants who fully meet the requirements. If you're still developing some skills or experience, you can start at 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Interviews Stage 1 Teams interview with the hiring manager. Planned date: 3rd July. Stage 2 Behavioural and scenario-based interview at their Bradford office. You'll complete a personality questionnaire in advance. Planned date: 9th July. A place to build a future 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Car leasing, salary sacrifice schemes, and exclusive discounts through their benefits platform Defined Contribution and Defined Benefit pension schemes plus life assurance at three times your salary Enhanced parental leave and flexible working options Career development through their Leadership Academy, apprenticeships, Stepping into Management training, and more We're committed to inclusion They believe diversity makes them stronger. Their process is designed to be accessible and inclusive if you need any reasonable adjustments at any stage, just let them know. Candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship licence. Recruitment Agencies: Our client works exclusively with PSL partners and does not accept unsolicited CVs or speculative approaches for this role. REF-
Senior Capital Accountant Job - Senior Finance - ACCA/CIMA/CIPFA Qualification - London Senior Capital Accountant - Local Authority A Senior Capital Accountant in a London borough leads the authority's capital accounting, ensures compliance with CIPFA and statutory reporting, and supports strategic financial planning across major capital programmes. Role SummaryThe Senior Capital Accountant leads the council's capital accounting function, overseeing the delivery of accurate, timely, and compliant capital financial reporting. The role provides expert advice on capital financing, supports the development of the Medium-Term Financial Strategy, and ensures robust financial stewardship of the authority's capital programme. Key Responsibilities Capital Programme Oversight - Lead the financial management of the council's multi-year capital programme, ensuring accurate monitoring, forecasting, and reporting. Statutory Accounting Compliance - Prepare capital elements of the Statement of Accounts in line with CIPFA Code of Practice, IFRS, and local government regulations. Asset Accounting - Oversee fixed asset registers, valuations, impairments, disposals, and revaluations, ensuring data integrity and audit readiness. Capital Financing & Treasury Interface - Advise on financing options including borrowing, grants, capital receipts, and revenue contributions, ensuring optimal use of resources. Business Partnering - Provide strategic financial advice to service areas delivering capital projects, including regeneration, housing, and infrastructure. Audit & Governance - Lead on capital-related audit queries, ensuring strong internal controls and compliance with governance frameworks. Team Leadership - Supervise and develop junior accountants, promoting high standards of financial management and continuous improvement. Skills & Experience Professional Qualification - CCAB-qualified accountant (e.g., CIPFA, ACCA, ICAEW). Local Government Expertise - Strong knowledge of the CIPFA Code, capital financing regulations, and public-sector accounting. Analytical & Technical Skills - Advanced financial modelling, forecasting, and data interpretation. Stakeholder Engagement - Ability to influence senior managers, project leads, and external partners. Systems Knowledge - Experience with local authority finance systems and asset management tools.
Jun 27, 2026
Seasonal
Senior Capital Accountant Job - Senior Finance - ACCA/CIMA/CIPFA Qualification - London Senior Capital Accountant - Local Authority A Senior Capital Accountant in a London borough leads the authority's capital accounting, ensures compliance with CIPFA and statutory reporting, and supports strategic financial planning across major capital programmes. Role SummaryThe Senior Capital Accountant leads the council's capital accounting function, overseeing the delivery of accurate, timely, and compliant capital financial reporting. The role provides expert advice on capital financing, supports the development of the Medium-Term Financial Strategy, and ensures robust financial stewardship of the authority's capital programme. Key Responsibilities Capital Programme Oversight - Lead the financial management of the council's multi-year capital programme, ensuring accurate monitoring, forecasting, and reporting. Statutory Accounting Compliance - Prepare capital elements of the Statement of Accounts in line with CIPFA Code of Practice, IFRS, and local government regulations. Asset Accounting - Oversee fixed asset registers, valuations, impairments, disposals, and revaluations, ensuring data integrity and audit readiness. Capital Financing & Treasury Interface - Advise on financing options including borrowing, grants, capital receipts, and revenue contributions, ensuring optimal use of resources. Business Partnering - Provide strategic financial advice to service areas delivering capital projects, including regeneration, housing, and infrastructure. Audit & Governance - Lead on capital-related audit queries, ensuring strong internal controls and compliance with governance frameworks. Team Leadership - Supervise and develop junior accountants, promoting high standards of financial management and continuous improvement. Skills & Experience Professional Qualification - CCAB-qualified accountant (e.g., CIPFA, ACCA, ICAEW). Local Government Expertise - Strong knowledge of the CIPFA Code, capital financing regulations, and public-sector accounting. Analytical & Technical Skills - Advanced financial modelling, forecasting, and data interpretation. Stakeholder Engagement - Ability to influence senior managers, project leads, and external partners. Systems Knowledge - Experience with local authority finance systems and asset management tools.
Axis CLC is a national property maintenance and compliance partner, delivering essential repairs, refurbishment and building safety services to keep the UK s homes and public buildings operating at their best. We combine nationwide capability with strong regional delivery, trusted by housing providers, local authorities and public-sector clients across the country. We are now seeking an experienced Partnership / Business Development Manager to own and grow a regional portfolio, winning, retaining and expanding contracts across the North. You will develop a high-quality pipeline, build senior client relationships, drive pre-construction activity, and convert opportunities into profitable, sustainable work. This role will be based from our Newcastle office, with regular travel across the region to meet clients and partners. We also offer the flexibility of hybrid working, aligned to business needs. What you ll deliver Growth: Build and maintain a qualified pipeline across the North; meet quarterly pipeline and order-intake targets. Retention & expansion: Protect key accounts and deliver growth plans across repairs, planned, compliance and retrofit. Client advocacy: Enhance client satisfaction/NPS through structured reviews and rapid escalation handling. Improved win rates: Lead early capture, opportunity shaping and price/quality alignment with Operational and Commercial teams. Market visibility: Strengthen Axis CLC s profile with frameworks, consortia and sector bodies; support Marketing with events and sector content. Key Responsibilities Client & Account Management Map stakeholders and decision-makers; develop multi-level relationships across asset, repairs, sustainability and procurement. Drive pre-tender engagement and secure framework positions. Opportunity Development Manage the pipeline (CRM) from early engagement to award, ensuring nothing is missed and priorities focus on winnable opportunities. Deliver targeted communications that support proactive business development. Pre-Construction & Bids Shape solutions with Ops and Commercial, including scope, programme, risk, technical approach and internal approvals. Lead capture plans, value propositions, case studies, client presentations and win themes. Support PQQ/ITT submissions with high-quality, accurate content. Commercial Insight Support pricing strategy, benchmarking, KPIs and contract mechanisms including SoRs, open-book and gainshare. Reporting & Market Intelligence Maintain CRM accuracy, contacts, meetings, deal stages and probabilities. Report weekly on pipeline, forecasts, risks and required actions. Track frameworks, procurement routes, competitors and policy trends (e.g., decarbonisation, Net Zero, social value). Collaboration Work cross-functionally with Operations, Commercial, Bids, Marketing, Finance, Compliance and Internal Comms. Experience We re Looking For Strong experience in business development, partnerships or account growth within social housing, property maintenance, construction or FM. Proven track record winning and growing contracts (repairs, planned, compliance, retrofit). Strong commercial acumen (pricing, KPIs, SLAs, risk allocation, SoRs). Excellent stakeholder engagement and presentation skills at all levels. CRM discipline (HubSpot, Salesforce, Dynamics or similar). Full UK driving licence; regional travel required. What We Offer Competitive base salary, plus performance bonus 25 days holiday + bank holidays Pension, medical scheme options and life assurance Car allowance Employee rewards and wellbeing programme Why Axis CLC? You ll be joining a national team with opportunities across a wide range of sectors, from housing and education to healthcare, defence and commercial property. With strong internal career pathways and a culture of developing talent, we offer long-term stability and growth. We re Committed to Inclusion We celebrate and value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Jun 26, 2026
Full time
Axis CLC is a national property maintenance and compliance partner, delivering essential repairs, refurbishment and building safety services to keep the UK s homes and public buildings operating at their best. We combine nationwide capability with strong regional delivery, trusted by housing providers, local authorities and public-sector clients across the country. We are now seeking an experienced Partnership / Business Development Manager to own and grow a regional portfolio, winning, retaining and expanding contracts across the North. You will develop a high-quality pipeline, build senior client relationships, drive pre-construction activity, and convert opportunities into profitable, sustainable work. This role will be based from our Newcastle office, with regular travel across the region to meet clients and partners. We also offer the flexibility of hybrid working, aligned to business needs. What you ll deliver Growth: Build and maintain a qualified pipeline across the North; meet quarterly pipeline and order-intake targets. Retention & expansion: Protect key accounts and deliver growth plans across repairs, planned, compliance and retrofit. Client advocacy: Enhance client satisfaction/NPS through structured reviews and rapid escalation handling. Improved win rates: Lead early capture, opportunity shaping and price/quality alignment with Operational and Commercial teams. Market visibility: Strengthen Axis CLC s profile with frameworks, consortia and sector bodies; support Marketing with events and sector content. Key Responsibilities Client & Account Management Map stakeholders and decision-makers; develop multi-level relationships across asset, repairs, sustainability and procurement. Drive pre-tender engagement and secure framework positions. Opportunity Development Manage the pipeline (CRM) from early engagement to award, ensuring nothing is missed and priorities focus on winnable opportunities. Deliver targeted communications that support proactive business development. Pre-Construction & Bids Shape solutions with Ops and Commercial, including scope, programme, risk, technical approach and internal approvals. Lead capture plans, value propositions, case studies, client presentations and win themes. Support PQQ/ITT submissions with high-quality, accurate content. Commercial Insight Support pricing strategy, benchmarking, KPIs and contract mechanisms including SoRs, open-book and gainshare. Reporting & Market Intelligence Maintain CRM accuracy, contacts, meetings, deal stages and probabilities. Report weekly on pipeline, forecasts, risks and required actions. Track frameworks, procurement routes, competitors and policy trends (e.g., decarbonisation, Net Zero, social value). Collaboration Work cross-functionally with Operations, Commercial, Bids, Marketing, Finance, Compliance and Internal Comms. Experience We re Looking For Strong experience in business development, partnerships or account growth within social housing, property maintenance, construction or FM. Proven track record winning and growing contracts (repairs, planned, compliance, retrofit). Strong commercial acumen (pricing, KPIs, SLAs, risk allocation, SoRs). Excellent stakeholder engagement and presentation skills at all levels. CRM discipline (HubSpot, Salesforce, Dynamics or similar). Full UK driving licence; regional travel required. What We Offer Competitive base salary, plus performance bonus 25 days holiday + bank holidays Pension, medical scheme options and life assurance Car allowance Employee rewards and wellbeing programme Why Axis CLC? You ll be joining a national team with opportunities across a wide range of sectors, from housing and education to healthcare, defence and commercial property. With strong internal career pathways and a culture of developing talent, we offer long-term stability and growth. We re Committed to Inclusion We celebrate and value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Customer Complaints Team Leader Location: Basildon, Essex Salary: £34.5k per annum Contract: Full-Time, Permanent The Opportunity We are seeking an experienced and customer-focused Customer Complaints Team Leader to oversee a dedicated complaints team within a fast-paced operational environment. This is an excellent opportunity for a motivated leader who is passionate about delivering exceptional customer service and driving continuous improvement. In this role, you will take ownership of complaint resolution processes, ensuring customers receive timely, fair, and professional outcomes. You will be responsible for supporting team performance, maintaining service standards, and creating a culture of accountability, quality, and customer excellence. Key Responsibilities Lead, coach, and support a team responsible for managing customer complaints and enquiries. Ensure complaints are investigated thoroughly and resolved within agreed timescales. Monitor team performance, productivity, and service quality against key business objectives. Analyse trends and recurring issues, identifying opportunities to improve processes and customer experience. Provide guidance and escalation support for complex or sensitive customer cases. Produce and review performance reports, using data to drive service improvements. Conduct regular one-to-one meetings, coaching sessions, and team briefings. Work collaboratively with operational teams and stakeholders to resolve customer concerns effectively. Promote a positive working environment that encourages engagement, development, and high performance. Support wider operational goals, including service delivery, compliance, attendance management, and employee wellbeing. About You The successful candidate will have previous experience working within a social housing repairs environment and a strong understanding of the challenges involved in delivering responsive services to residents. You will be a confident people manager with a proven ability to develop teams, improve performance, and maintain high levels of customer satisfaction. To be considered, you should demonstrate: Experience leading or supervising customer service, complaints, or contact centre teams. Strong knowledge of complaint handling and customer resolution processes. Experience managing work in progress (WIP) and performance-driven environments. Excellent organisational skills with the ability to prioritise workloads effectively. Strong communication and relationship-building abilities. A proactive approach to problem-solving and continuous improvement. The ability to interpret performance data and implement action plans. Good working knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint. A commitment to delivering outstanding customer experiences. Benefits Discretionary annual bonus scheme 26 days annual leave plus bank holidays Enhanced pension contribution Private healthcare or healthcare cash plan Life assurance and personal accident cover Share save scheme Enhanced family-friendly policies Employee discount and reward platform Holiday purchase and sell options Flexible working arrangements Cycle to Work scheme Paid volunteering days Ongoing training and career development opportunities Employee wellbeing programme and assistance services Long-service and recognition awards Professional membership support
Jun 26, 2026
Full time
Customer Complaints Team Leader Location: Basildon, Essex Salary: £34.5k per annum Contract: Full-Time, Permanent The Opportunity We are seeking an experienced and customer-focused Customer Complaints Team Leader to oversee a dedicated complaints team within a fast-paced operational environment. This is an excellent opportunity for a motivated leader who is passionate about delivering exceptional customer service and driving continuous improvement. In this role, you will take ownership of complaint resolution processes, ensuring customers receive timely, fair, and professional outcomes. You will be responsible for supporting team performance, maintaining service standards, and creating a culture of accountability, quality, and customer excellence. Key Responsibilities Lead, coach, and support a team responsible for managing customer complaints and enquiries. Ensure complaints are investigated thoroughly and resolved within agreed timescales. Monitor team performance, productivity, and service quality against key business objectives. Analyse trends and recurring issues, identifying opportunities to improve processes and customer experience. Provide guidance and escalation support for complex or sensitive customer cases. Produce and review performance reports, using data to drive service improvements. Conduct regular one-to-one meetings, coaching sessions, and team briefings. Work collaboratively with operational teams and stakeholders to resolve customer concerns effectively. Promote a positive working environment that encourages engagement, development, and high performance. Support wider operational goals, including service delivery, compliance, attendance management, and employee wellbeing. About You The successful candidate will have previous experience working within a social housing repairs environment and a strong understanding of the challenges involved in delivering responsive services to residents. You will be a confident people manager with a proven ability to develop teams, improve performance, and maintain high levels of customer satisfaction. To be considered, you should demonstrate: Experience leading or supervising customer service, complaints, or contact centre teams. Strong knowledge of complaint handling and customer resolution processes. Experience managing work in progress (WIP) and performance-driven environments. Excellent organisational skills with the ability to prioritise workloads effectively. Strong communication and relationship-building abilities. A proactive approach to problem-solving and continuous improvement. The ability to interpret performance data and implement action plans. Good working knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint. A commitment to delivering outstanding customer experiences. Benefits Discretionary annual bonus scheme 26 days annual leave plus bank holidays Enhanced pension contribution Private healthcare or healthcare cash plan Life assurance and personal accident cover Share save scheme Enhanced family-friendly policies Employee discount and reward platform Holiday purchase and sell options Flexible working arrangements Cycle to Work scheme Paid volunteering days Ongoing training and career development opportunities Employee wellbeing programme and assistance services Long-service and recognition awards Professional membership support
Quantity Surveyor Overview of the Company This company is a well-established construction contractor delivering reliable projects across the East of England, East Midlands, London and the South East, known for strong planning, high-quality work and a focus on steady improvement; they handle a mix of education, housing, public-sector and modern-method builds, earning a reputation for solid delivery, good relationships and positive community impact, with teams who work closely together, solve problems quickly and take pride in getting things done properly. Key Responsibilities Manage all commercial and cost-related aspects of construction projects from postreconstructive through to final account. Prepare bills of quantities, tender documentation, cost plans, and procurement schedules. Conduct detailed cost analysis, risk assessments, and value engineering exercises. Lead subcontractor procurement, negotiation, and contract administration. Monitor project expenditure, valuations, variations, and cashflow forecasting. Work closely with project managers, site teams, and design consultants to ensure commercial control and contractual compliance. Provide accurate monthly reporting, cost-to-complete assessments, and financial updates to senior management. Ensure all work aligns with the company's high standards of quality, safety, sustainability, and client satisfaction. Build strong relationships with clients, supply chain partners, and internal stakeholders Required Skills & Qualifications Degree in Quantity Surveying or a related construction/commercial discipline (or equivalent experience). Proven experience in a QS role within main contracting or developer-led construction. Strong understanding of JCT contracts, procurement routes, and commercial management. Excellent numerical, analytical, and problem-solving skills. Ability to manage multiple projects and deadlines with precision and attention to detail. Confident communicator with strong negotiation and stakeholder-management abilities. Proficiency in cost management software and Microsoft Office applications. What do you get? Competitive salary based on experience Car allowance or company vehicle Annual performance-related bonus Pension scheme Flexible working options depending on project requirements Opportunities to work on high-impact regional projects with modern construction methods What This Role Offers? The chance to join a forward-thinking contractor with a strong reputation for quality, innovation, and community impact. Exposure to a diverse project portfolio including education, residential, public sector, and MMC-led schemes. A collaborative, supportive environment where your expertise directly contributes to shaping high-quality, sustainable buildings. Clear progression pathways and opportunities to grow within a company that values its people as its greatest strength. The ability to influence commercial strategy and play a key role in delivering projects that leave a lasting positive legacy. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 26, 2026
Full time
Quantity Surveyor Overview of the Company This company is a well-established construction contractor delivering reliable projects across the East of England, East Midlands, London and the South East, known for strong planning, high-quality work and a focus on steady improvement; they handle a mix of education, housing, public-sector and modern-method builds, earning a reputation for solid delivery, good relationships and positive community impact, with teams who work closely together, solve problems quickly and take pride in getting things done properly. Key Responsibilities Manage all commercial and cost-related aspects of construction projects from postreconstructive through to final account. Prepare bills of quantities, tender documentation, cost plans, and procurement schedules. Conduct detailed cost analysis, risk assessments, and value engineering exercises. Lead subcontractor procurement, negotiation, and contract administration. Monitor project expenditure, valuations, variations, and cashflow forecasting. Work closely with project managers, site teams, and design consultants to ensure commercial control and contractual compliance. Provide accurate monthly reporting, cost-to-complete assessments, and financial updates to senior management. Ensure all work aligns with the company's high standards of quality, safety, sustainability, and client satisfaction. Build strong relationships with clients, supply chain partners, and internal stakeholders Required Skills & Qualifications Degree in Quantity Surveying or a related construction/commercial discipline (or equivalent experience). Proven experience in a QS role within main contracting or developer-led construction. Strong understanding of JCT contracts, procurement routes, and commercial management. Excellent numerical, analytical, and problem-solving skills. Ability to manage multiple projects and deadlines with precision and attention to detail. Confident communicator with strong negotiation and stakeholder-management abilities. Proficiency in cost management software and Microsoft Office applications. What do you get? Competitive salary based on experience Car allowance or company vehicle Annual performance-related bonus Pension scheme Flexible working options depending on project requirements Opportunities to work on high-impact regional projects with modern construction methods What This Role Offers? The chance to join a forward-thinking contractor with a strong reputation for quality, innovation, and community impact. Exposure to a diverse project portfolio including education, residential, public sector, and MMC-led schemes. A collaborative, supportive environment where your expertise directly contributes to shaping high-quality, sustainable buildings. Clear progression pathways and opportunities to grow within a company that values its people as its greatest strength. The ability to influence commercial strategy and play a key role in delivering projects that leave a lasting positive legacy. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
We currently have a superb opportunity for someone to join the management team on a very successful, well-established and well-invested dairy business. The herd is entirely autumn block calved in 9 weeks. The cows can be housed in spacious modern sand bedded cubicles with very easy passage scraping and feed access. The grazing platform surrounds the unit and has been set up with all the necessary infrastructure to include well-maintained tracks, mains electric fencing, multiple entry and exit points and good water supply. Grass measurements and Agrinet are used for allocations. The cows are milked through a 26/26 Rapid exit parlour with two milking at all times and can be undertaken in 3 hours each end of the day. Superb handling facilities create an efficient and safe working environment for cow work. The grass-based diet has no maize and the milk from forage rolling average is 4,500ltrs. The successful candidate needs to be entirely cow focused with particular emphasis on herd health / welfare and fertility. AI and foot trimming skills will be important; however, training can be provided. This will be a leadership role and as such good communication, work ethic and man management traits will be vital. We encourage the whole team to continue to develop, attend local discussion group meetings, dairy industry events as well as specific training for the role. We have various quality housing options depending on family requirements and size, but all will have D/G and central heating and will be provided rent and council tax free. Generous time off and an industry leading salary are also on offer. For an informal discussion please contact Trevor Jolley on . No overseas applicants without a work visa For a full list of our current vacancies please visit our website at
Jun 26, 2026
Full time
We currently have a superb opportunity for someone to join the management team on a very successful, well-established and well-invested dairy business. The herd is entirely autumn block calved in 9 weeks. The cows can be housed in spacious modern sand bedded cubicles with very easy passage scraping and feed access. The grazing platform surrounds the unit and has been set up with all the necessary infrastructure to include well-maintained tracks, mains electric fencing, multiple entry and exit points and good water supply. Grass measurements and Agrinet are used for allocations. The cows are milked through a 26/26 Rapid exit parlour with two milking at all times and can be undertaken in 3 hours each end of the day. Superb handling facilities create an efficient and safe working environment for cow work. The grass-based diet has no maize and the milk from forage rolling average is 4,500ltrs. The successful candidate needs to be entirely cow focused with particular emphasis on herd health / welfare and fertility. AI and foot trimming skills will be important; however, training can be provided. This will be a leadership role and as such good communication, work ethic and man management traits will be vital. We encourage the whole team to continue to develop, attend local discussion group meetings, dairy industry events as well as specific training for the role. We have various quality housing options depending on family requirements and size, but all will have D/G and central heating and will be provided rent and council tax free. Generous time off and an industry leading salary are also on offer. For an informal discussion please contact Trevor Jolley on . No overseas applicants without a work visa For a full list of our current vacancies please visit our website at
Health & Safety Manager London Bridge £47,000 to £58,000 Would you like to join Hyde as a Health & Safety Manager? This is an excellent opportunity for an experienced health and safety professional to play a leading role in supporting a positive safety culture, strengthening compliance, and helping ensure we meet our statutory and regulatory duties across our homes, workplaces and services. What you'll be doing Provide expert health and safety advice to colleagues and managers, helping Hyde meet its statutory, regulatory and internal safety obligations. Monitor changes in legislation, regulation and sector best practice, assessing their impact and recommending appropriate actions. Support the delivery of Hyde's Health and Safety Plan and wider safety improvement activity across a large and diverse organisation. Investigate accidents, incidents and near misses, identifying root causes and sharing lessons learned to improve performance. Develop, review and maintain health and safety procedures, risk assessments, guidance and performance indicators. Undertake audits and compliance reviews to ensure the health and safety management system is operating effectively and statutory records are maintained. Prepare reports, dashboards and updates for senior managers, boards, committees and other stakeholder groups. Support delivery of health and safety training, awareness activity and projects that promote a positive and proactive safety culture. About you We're looking for someone who brings strong technical health and safety knowledge, excellent stakeholder management skills and the confidence to influence across a complex organisation. Proven experience in a health and safety management, advisory or business partnering role, ideally with a Nebosh qualification Strong working knowledge of health and safety legislation, compliance requirements and best practice. Experience of carrying out audits, incident investigations, risk assessments and performance monitoring. Strong communication and influencing skills, with the ability to work effectively with senior stakeholders. Experience in housing, property, facilities, construction or a similarly regulated environment would be advantageous. Why join Hyde? We're one of the UK's leading housing providers, with a strong social purpose and a commitment to creating safe, affordable homes and thriving communities. At Hyde, you'll be part of a supportive organisation where your expertise will make a real difference and where you'll have the opportunity to grow your career. Benefits Excellent pension Generous holiday allowance Life assurance Flexible benefits platform Career development and learning support Hybrid working options Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Jun 25, 2026
Full time
Health & Safety Manager London Bridge £47,000 to £58,000 Would you like to join Hyde as a Health & Safety Manager? This is an excellent opportunity for an experienced health and safety professional to play a leading role in supporting a positive safety culture, strengthening compliance, and helping ensure we meet our statutory and regulatory duties across our homes, workplaces and services. What you'll be doing Provide expert health and safety advice to colleagues and managers, helping Hyde meet its statutory, regulatory and internal safety obligations. Monitor changes in legislation, regulation and sector best practice, assessing their impact and recommending appropriate actions. Support the delivery of Hyde's Health and Safety Plan and wider safety improvement activity across a large and diverse organisation. Investigate accidents, incidents and near misses, identifying root causes and sharing lessons learned to improve performance. Develop, review and maintain health and safety procedures, risk assessments, guidance and performance indicators. Undertake audits and compliance reviews to ensure the health and safety management system is operating effectively and statutory records are maintained. Prepare reports, dashboards and updates for senior managers, boards, committees and other stakeholder groups. Support delivery of health and safety training, awareness activity and projects that promote a positive and proactive safety culture. About you We're looking for someone who brings strong technical health and safety knowledge, excellent stakeholder management skills and the confidence to influence across a complex organisation. Proven experience in a health and safety management, advisory or business partnering role, ideally with a Nebosh qualification Strong working knowledge of health and safety legislation, compliance requirements and best practice. Experience of carrying out audits, incident investigations, risk assessments and performance monitoring. Strong communication and influencing skills, with the ability to work effectively with senior stakeholders. Experience in housing, property, facilities, construction or a similarly regulated environment would be advantageous. Why join Hyde? We're one of the UK's leading housing providers, with a strong social purpose and a commitment to creating safe, affordable homes and thriving communities. At Hyde, you'll be part of a supportive organisation where your expertise will make a real difference and where you'll have the opportunity to grow your career. Benefits Excellent pension Generous holiday allowance Life assurance Flexible benefits platform Career development and learning support Hybrid working options Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Scheme Manager Lincoln Permanent, Part Time As a Scheme Manager at Amplius, you'll play a key role in supporting residents in retirement living schemes to maintain their independence and quality of life. You'll oversee day-to-day scheme operations, working closely with residents, contractors, families and colleagues to deliver a high-quality, responsive service. Salary: £23,149.25 per year (FTE £27,007.46) Contract: Permanent, part time Your week: 30 hours - Monday to Friday 9am to 4pm Location: Home Grange, Lincoln Snapshot of your role Be the main on-site contact for residents, keeping accurate records of visits, concerns and scheme activity using digital systems. Carry out regular checks of the scheme, including health and safety, fire safety and general maintenance, to keep the environment safe and well maintained. Respond to emergencies and alarm calls, providing calm and practical support until emergency services or family take over. Support safeguarding by identifying risks, completing risk assessments and working with managers, families and external agencies where needed. Manage repairs and maintenance issues, monitor contractor performance, and ensure work is completed to a good standard. Support residents with day-to-day matters such as lease queries, complaints, anti-social behaviour, community engagement and scheme administration. What we're looking for A good standard of literacy and numeracy. Experience of resolving conflict in a calm, fair and professional way. Confidence making sound decisions and staying calm in emergencies or difficult situations. Strong communication skills and the ability to work well with residents, colleagues and external partners. Good organisational skills with confidence using IT systems and keeping accurate records. Ability to work independently, manage your own workload and respond flexibly to changing priorities. A commitment to delivering respectful, inclusive and customer-focused services. Important - Enhanced DBS clearance, a full UK driving licence, access to your own vehicle and right to work in the UK are all essential requirements. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing: 5 July MS Teams screening call: 9 July In-person interviews at Home Grange scheme: 15 July We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Jun 25, 2026
Full time
Scheme Manager Lincoln Permanent, Part Time As a Scheme Manager at Amplius, you'll play a key role in supporting residents in retirement living schemes to maintain their independence and quality of life. You'll oversee day-to-day scheme operations, working closely with residents, contractors, families and colleagues to deliver a high-quality, responsive service. Salary: £23,149.25 per year (FTE £27,007.46) Contract: Permanent, part time Your week: 30 hours - Monday to Friday 9am to 4pm Location: Home Grange, Lincoln Snapshot of your role Be the main on-site contact for residents, keeping accurate records of visits, concerns and scheme activity using digital systems. Carry out regular checks of the scheme, including health and safety, fire safety and general maintenance, to keep the environment safe and well maintained. Respond to emergencies and alarm calls, providing calm and practical support until emergency services or family take over. Support safeguarding by identifying risks, completing risk assessments and working with managers, families and external agencies where needed. Manage repairs and maintenance issues, monitor contractor performance, and ensure work is completed to a good standard. Support residents with day-to-day matters such as lease queries, complaints, anti-social behaviour, community engagement and scheme administration. What we're looking for A good standard of literacy and numeracy. Experience of resolving conflict in a calm, fair and professional way. Confidence making sound decisions and staying calm in emergencies or difficult situations. Strong communication skills and the ability to work well with residents, colleagues and external partners. Good organisational skills with confidence using IT systems and keeping accurate records. Ability to work independently, manage your own workload and respond flexibly to changing priorities. A commitment to delivering respectful, inclusive and customer-focused services. Important - Enhanced DBS clearance, a full UK driving licence, access to your own vehicle and right to work in the UK are all essential requirements. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing: 5 July MS Teams screening call: 9 July In-person interviews at Home Grange scheme: 15 July We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
An established provider of housing maintenance and repair services is seeking an experienced Scheduling Manager / Team Leader to oversee operational planning accross multiple contracts. In this role, you will be responsible for coordinating scheduling operations, managing customer interactions, and ensuring effective resolution of service-related concerns. You will lead a team responsible for workforce planning and customer communications, helping to deliver a high-quality experience for residents and clients. Responsibilities Manage the day-to-day scheduling and customer service operations. Lead and support a team of up to 10 schedulers. Ensure repairs and maintenance appointments are planned efficiently for field-based operatives. Monitor service performance and implement improvements where required. Handle escalated customer issues and oversee complaint resolution processes. Promote excellent customer service standards across the team. Work closely with colleagues and stakeholders across multiple locations to ensure smooth service delivery. Requirements Proven background within housing repairs and maintenance services. Experience overseeing workforce scheduling or resource planning functions. Previous involvement in customer service management and complaint handling. Strong leadership and team development abilities. Confident user of planning, scheduling, and general IT systems. Excellent communication and relationship-building skills. Ability to motivate teams and drive operational performance. Package Negotiable salary of up to 42k Monday - Friday 8am - 5pm Office Based in East London 23 days annual leave plus bank holiday Pension, medical scheme options and life assurance Perkbox benefits worth up to 350 per year, including discounts, perks and wellbeing support 1 paid volunteer day Simply apply to be considered for the role.
Jun 25, 2026
Full time
An established provider of housing maintenance and repair services is seeking an experienced Scheduling Manager / Team Leader to oversee operational planning accross multiple contracts. In this role, you will be responsible for coordinating scheduling operations, managing customer interactions, and ensuring effective resolution of service-related concerns. You will lead a team responsible for workforce planning and customer communications, helping to deliver a high-quality experience for residents and clients. Responsibilities Manage the day-to-day scheduling and customer service operations. Lead and support a team of up to 10 schedulers. Ensure repairs and maintenance appointments are planned efficiently for field-based operatives. Monitor service performance and implement improvements where required. Handle escalated customer issues and oversee complaint resolution processes. Promote excellent customer service standards across the team. Work closely with colleagues and stakeholders across multiple locations to ensure smooth service delivery. Requirements Proven background within housing repairs and maintenance services. Experience overseeing workforce scheduling or resource planning functions. Previous involvement in customer service management and complaint handling. Strong leadership and team development abilities. Confident user of planning, scheduling, and general IT systems. Excellent communication and relationship-building skills. Ability to motivate teams and drive operational performance. Package Negotiable salary of up to 42k Monday - Friday 8am - 5pm Office Based in East London 23 days annual leave plus bank holiday Pension, medical scheme options and life assurance Perkbox benefits worth up to 350 per year, including discounts, perks and wellbeing support 1 paid volunteer day Simply apply to be considered for the role.
LONDON BOROUGH OF HAMMERSMITH & FULHAM
Hammersmith And Fulham, London
About the role At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Housing & Neighbourhoods department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. This is an exciting time to be joining us as we reshape the regulation of our private rented sector. With over 30,000 private rented homes in the borough and rising expectations following major legislative reform, the Private Sector Housing Service is undergoing a major transformation to become more proactive, tenant-focused and intelligence-driven, supported by expanded staffing and service redesign. An excellent opportunity has arisen for the right candidate to take on an "entry level" role within the Private Sector Housing team. Whilst the primary purpose of the role is to operate an effective triage of complaints from residents and members and allocate the investigation of these complaints to the team, you will participate in all of the varied workstreams carried out by the team. You will be the first point of contact dealing with complaints about disrepair, licensing and unlawful eviction and harassment from tenants in the Private Rented Sector which is a vital role in demonstrating a caring and professional approach for the benefit of our customers. You will gain an introduction to the wide variety of workstreams carried out by the team and offer reasonable assistance to our officers so they may discharge their duties professionally and efficiently. The postholder will also be required to promote the service across the Council, as well as developing partnerships with colleagues in Homelessness, Housing Options, and Tenancy Sustainment services. The post holder will be delivering a successful front line and residents- facing service and will be expected to attend the office during normal office hours and work through the day and respond to same day complaints received by the Councils Call Centre, the dedicated Private Sector Housing email box and for personal callers in reception at King Street. Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Please see the Role Profile for more information. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE . Closing date: 29 June 2026. Interview date: 8 July 2026. Contact details for Informal discussion: Gary Vickers, PRS Manager Response via email on To find out more and apply, please visit our website using the button provided. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU. Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Jun 25, 2026
Full time
About the role At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Housing & Neighbourhoods department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. This is an exciting time to be joining us as we reshape the regulation of our private rented sector. With over 30,000 private rented homes in the borough and rising expectations following major legislative reform, the Private Sector Housing Service is undergoing a major transformation to become more proactive, tenant-focused and intelligence-driven, supported by expanded staffing and service redesign. An excellent opportunity has arisen for the right candidate to take on an "entry level" role within the Private Sector Housing team. Whilst the primary purpose of the role is to operate an effective triage of complaints from residents and members and allocate the investigation of these complaints to the team, you will participate in all of the varied workstreams carried out by the team. You will be the first point of contact dealing with complaints about disrepair, licensing and unlawful eviction and harassment from tenants in the Private Rented Sector which is a vital role in demonstrating a caring and professional approach for the benefit of our customers. You will gain an introduction to the wide variety of workstreams carried out by the team and offer reasonable assistance to our officers so they may discharge their duties professionally and efficiently. The postholder will also be required to promote the service across the Council, as well as developing partnerships with colleagues in Homelessness, Housing Options, and Tenancy Sustainment services. The post holder will be delivering a successful front line and residents- facing service and will be expected to attend the office during normal office hours and work through the day and respond to same day complaints received by the Councils Call Centre, the dedicated Private Sector Housing email box and for personal callers in reception at King Street. Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Please see the Role Profile for more information. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE . Closing date: 29 June 2026. Interview date: 8 July 2026. Contact details for Informal discussion: Gary Vickers, PRS Manager Response via email on To find out more and apply, please visit our website using the button provided. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU. Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Business Development Manager Location: Morpeth (with regional travel across the North) Up to 60,000 + Car Allowance + Performance Bonus + Excellent Benefits Are you an experienced Business Development Manager with a proven track record of winning work within social housing, property maintenance, construction or facilities management? We're recruiting for a leading national property services contractor that delivers repairs, planned maintenance, compliance and refurbishment works across the UK. Due to continued growth, they're looking to appoint a Business Development Manager to drive new business, strengthen existing client relationships and develop a strong pipeline of opportunities across the North. This is an excellent opportunity for a commercially minded Business Development Manager who enjoys building long-term partnerships, influencing key stakeholders and converting opportunities into profitable contracts. The Role As a Business Development Manager, you'll be responsible for identifying, developing and securing new business opportunities while growing existing client accounts across social housing and public sector markets. Working closely with operational, commercial and bid teams, you'll help shape winning solutions, support tender submissions and build long-term relationships with housing providers, local authorities and key decision-makers. Key Responsibilities Develop and manage a strong pipeline of new business opportunities across the North. Build lasting relationships with housing associations, local authorities and public sector clients. Generate new contracts while identifying opportunities to grow existing accounts. Lead pre-tender engagement and support framework opportunities. Work alongside commercial and operational teams to develop winning solutions. Support high-quality PQQ and tender submissions. Maintain accurate CRM records and provide regular pipeline reporting. Monitor market trends, competitors and upcoming procurement opportunities. Represent the business at client meetings, networking events and industry forums. About You To be successful in this Business Development Manager position, you'll ideally have: Experience in business development within social housing, property maintenance, construction or FM. A proven record of winning and growing contracts. Strong commercial awareness with knowledge of KPIs, SLAs, pricing and contract performance. Excellent communication, negotiation and presentation skills. Experience using CRM systems such as Salesforce, HubSpot, Dynamics or similar. Full UK Driving Licence and willingness to travel across the region. What's On Offer? Salary up to 60,000 depending on experience Performance-related bonus Car allowance Hybrid working 25 days holiday plus bank holidays Pension scheme Private medical options Life assurance Employee wellbeing programme Genuine opportunities for career progression within a growing national business If you're an ambitious Business Development Manager looking to join a growing organisation where you'll have the opportunity to make a real impact, we'd love to hear from you. Apply today or contact Megan at Think Recruitment on (phone number removed) for a confidential discussion.
Jun 25, 2026
Full time
Business Development Manager Location: Morpeth (with regional travel across the North) Up to 60,000 + Car Allowance + Performance Bonus + Excellent Benefits Are you an experienced Business Development Manager with a proven track record of winning work within social housing, property maintenance, construction or facilities management? We're recruiting for a leading national property services contractor that delivers repairs, planned maintenance, compliance and refurbishment works across the UK. Due to continued growth, they're looking to appoint a Business Development Manager to drive new business, strengthen existing client relationships and develop a strong pipeline of opportunities across the North. This is an excellent opportunity for a commercially minded Business Development Manager who enjoys building long-term partnerships, influencing key stakeholders and converting opportunities into profitable contracts. The Role As a Business Development Manager, you'll be responsible for identifying, developing and securing new business opportunities while growing existing client accounts across social housing and public sector markets. Working closely with operational, commercial and bid teams, you'll help shape winning solutions, support tender submissions and build long-term relationships with housing providers, local authorities and key decision-makers. Key Responsibilities Develop and manage a strong pipeline of new business opportunities across the North. Build lasting relationships with housing associations, local authorities and public sector clients. Generate new contracts while identifying opportunities to grow existing accounts. Lead pre-tender engagement and support framework opportunities. Work alongside commercial and operational teams to develop winning solutions. Support high-quality PQQ and tender submissions. Maintain accurate CRM records and provide regular pipeline reporting. Monitor market trends, competitors and upcoming procurement opportunities. Represent the business at client meetings, networking events and industry forums. About You To be successful in this Business Development Manager position, you'll ideally have: Experience in business development within social housing, property maintenance, construction or FM. A proven record of winning and growing contracts. Strong commercial awareness with knowledge of KPIs, SLAs, pricing and contract performance. Excellent communication, negotiation and presentation skills. Experience using CRM systems such as Salesforce, HubSpot, Dynamics or similar. Full UK Driving Licence and willingness to travel across the region. What's On Offer? Salary up to 60,000 depending on experience Performance-related bonus Car allowance Hybrid working 25 days holiday plus bank holidays Pension scheme Private medical options Life assurance Employee wellbeing programme Genuine opportunities for career progression within a growing national business If you're an ambitious Business Development Manager looking to join a growing organisation where you'll have the opportunity to make a real impact, we'd love to hear from you. Apply today or contact Megan at Think Recruitment on (phone number removed) for a confidential discussion.
A place to create moments that matter Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region Salary: £30,912 per annum Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: Be a visible, supportive presence in our client's schemes, building strong relationships with residents Work closely with lettings teams to ensure smooth move-ins and positive first impressions Encourage community engagement and help residents live independently for as long as possible Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care Collaborate with internal teams and external partners to deliver joined-up support Escalate and take cases to court as a last resort, ensuring all other options have been explored first Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes Proven ability to manage multiple tasks and meet performance targets independently and as part of a team Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders Knowledge of safeguarding practices within a housing context Regular business travel will be necessary to other sites and off-site meetings as required Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 26th June via Teams Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 3rd July at our Yorkshire office We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A Place to Build a Future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with: 28 days holiday plus bank holidays (pro rata for part time) An extra day to celebrate your birthday, plus the option to purchase more Access to an online GP Gym discounts A dedicated day to volunteer for a cause that matters to you And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. REF-
Jun 25, 2026
Full time
A place to create moments that matter Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region Salary: £30,912 per annum Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: Be a visible, supportive presence in our client's schemes, building strong relationships with residents Work closely with lettings teams to ensure smooth move-ins and positive first impressions Encourage community engagement and help residents live independently for as long as possible Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care Collaborate with internal teams and external partners to deliver joined-up support Escalate and take cases to court as a last resort, ensuring all other options have been explored first Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes Proven ability to manage multiple tasks and meet performance targets independently and as part of a team Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders Knowledge of safeguarding practices within a housing context Regular business travel will be necessary to other sites and off-site meetings as required Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 26th June via Teams Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 3rd July at our Yorkshire office We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A Place to Build a Future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with: 28 days holiday plus bank holidays (pro rata for part time) An extra day to celebrate your birthday, plus the option to purchase more Access to an online GP Gym discounts A dedicated day to volunteer for a cause that matters to you And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. REF-
Health, Safety & Environmental Manager Location: West London Salary: Up to 70,000 per annum + Company Car / Car Allowance + Excellent Benefits Contract Type: Full-Time, Permanent A leading social housing contractor is seeking an experienced Health, Safety & Environmental Manager to support the delivery of repairs, maintenance, compliance, and planned works contracts across West London. The Role You will be responsible for promoting a positive health, safety, and environmental culture across operational teams, ensuring compliance with legislation, company procedures, and industry best practice. Key responsibilities include: Conducting site audits and inspections across social housing properties Providing HSE advice and support to operational teams and management Leading accident, incident, and near-miss investigations Producing reports and implementing corrective actions Supporting compliance with ISO management systems Delivering training, coaching, and guidance to employees Ensuring health, safety, and environmental best practice is maintained across contracts Requirements Previous experience within Social Housing, Repairs & Maintenance, Facilities Management, or Construction NEBOSH Construction Certificate (essential) NEBOSH Diploma or working towards (desirable) Experience managing HSE across multiple sites Strong knowledge of UK health and safety legislation Excellent communication, reporting, and stakeholder management skills Full UK Driving Licence Benefits Company Car or Car Allowance Annual Bonus Scheme 26 Days Holiday + Bank Holidays Enhanced Pension Private Healthcare Life Assurance Flexible Working Options Learning & Development Support Employee Wellbeing Programme This is a fantastic opportunity to join a well-established social housing contractor and play a key role in maintaining high standards of health, safety, and environmental compliance across a growing portfolio of contracts.
Jun 25, 2026
Full time
Health, Safety & Environmental Manager Location: West London Salary: Up to 70,000 per annum + Company Car / Car Allowance + Excellent Benefits Contract Type: Full-Time, Permanent A leading social housing contractor is seeking an experienced Health, Safety & Environmental Manager to support the delivery of repairs, maintenance, compliance, and planned works contracts across West London. The Role You will be responsible for promoting a positive health, safety, and environmental culture across operational teams, ensuring compliance with legislation, company procedures, and industry best practice. Key responsibilities include: Conducting site audits and inspections across social housing properties Providing HSE advice and support to operational teams and management Leading accident, incident, and near-miss investigations Producing reports and implementing corrective actions Supporting compliance with ISO management systems Delivering training, coaching, and guidance to employees Ensuring health, safety, and environmental best practice is maintained across contracts Requirements Previous experience within Social Housing, Repairs & Maintenance, Facilities Management, or Construction NEBOSH Construction Certificate (essential) NEBOSH Diploma or working towards (desirable) Experience managing HSE across multiple sites Strong knowledge of UK health and safety legislation Excellent communication, reporting, and stakeholder management skills Full UK Driving Licence Benefits Company Car or Car Allowance Annual Bonus Scheme 26 Days Holiday + Bank Holidays Enhanced Pension Private Healthcare Life Assurance Flexible Working Options Learning & Development Support Employee Wellbeing Programme This is a fantastic opportunity to join a well-established social housing contractor and play a key role in maintaining high standards of health, safety, and environmental compliance across a growing portfolio of contracts.
Carrington West are assisting a London based local authority client in the search for a Developer Contributions Team Leader and/or Principal (S106) on a 6 month contract. We are looking for an experienced Team Leader and/or Principal who has experience in the collection and enforcing of planning obligation matters whereby you will proactively scrutinise developer's submissions and maximise the collection of S106 monies and ensure that governance and internal controls are exemplar. Team Leader Responsibilities: 1. Establish and maintain performance targets for a team 2. Line management including performance development and any action 3. Develop and deliver service improvements related to planning obligations 4. Ability to manage and support the team with advice on complex planning obligations matters - you must support their development 5. Ability to support the team with negotiation with developers to regularise breaches or under performance on planning obligations 6. Experience of enhancing the use of Exacom 7. Collaboration with Finance colleagues to maintain robust internal controls 8. Good stakeholder relations 9. A knowledge of infrastructure planning in a busy urban context Principal Responsibilities: 1. Understanding and ability to deal with viability related matters 2. Experience of re-negotiating deeds of planning obligation - particularly in relation to amendments to the delivery of affordable housing 3. Managing relationships with a range of stakeholders to assess non-financial planning obligations matters 4. Working with service areas and infrastructure providers to facilitate the expenditure of funds 5. Interpret complex deeds and submissions 6. Enhance the use of Exacom 7. Report writing with clear recommendations made on your professional judgment 8. Deputise for senior managers It would be beneficial for the post holder to have a Degree or postgraduate diploma in town and country planning or relevant subject such as geography, environmental science, sustainability or geology; and have an in depth knowledge of the UK planning system. The council are looking for candidates who will be able to hit the ground running, who have experience of leading a team of professional officers/staff dealing with town planning and/or S106 and/or CIL and/or infrastructure planning matters. Carrington West Pay Rate - £45-55per/hour Job Ref - 67263 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Jun 24, 2026
Contractor
Carrington West are assisting a London based local authority client in the search for a Developer Contributions Team Leader and/or Principal (S106) on a 6 month contract. We are looking for an experienced Team Leader and/or Principal who has experience in the collection and enforcing of planning obligation matters whereby you will proactively scrutinise developer's submissions and maximise the collection of S106 monies and ensure that governance and internal controls are exemplar. Team Leader Responsibilities: 1. Establish and maintain performance targets for a team 2. Line management including performance development and any action 3. Develop and deliver service improvements related to planning obligations 4. Ability to manage and support the team with advice on complex planning obligations matters - you must support their development 5. Ability to support the team with negotiation with developers to regularise breaches or under performance on planning obligations 6. Experience of enhancing the use of Exacom 7. Collaboration with Finance colleagues to maintain robust internal controls 8. Good stakeholder relations 9. A knowledge of infrastructure planning in a busy urban context Principal Responsibilities: 1. Understanding and ability to deal with viability related matters 2. Experience of re-negotiating deeds of planning obligation - particularly in relation to amendments to the delivery of affordable housing 3. Managing relationships with a range of stakeholders to assess non-financial planning obligations matters 4. Working with service areas and infrastructure providers to facilitate the expenditure of funds 5. Interpret complex deeds and submissions 6. Enhance the use of Exacom 7. Report writing with clear recommendations made on your professional judgment 8. Deputise for senior managers It would be beneficial for the post holder to have a Degree or postgraduate diploma in town and country planning or relevant subject such as geography, environmental science, sustainability or geology; and have an in depth knowledge of the UK planning system. The council are looking for candidates who will be able to hit the ground running, who have experience of leading a team of professional officers/staff dealing with town planning and/or S106 and/or CIL and/or infrastructure planning matters. Carrington West Pay Rate - £45-55per/hour Job Ref - 67263 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Progression Coach You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals are well-cared for. Location: Manchester Salary: £29,481 per annum Closing Date: 05 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Ready to help young people move forward with confidence We re seeking a proactive Progression Coach to support year olds at risk of homelessness to secure housing, stabilize finances and engage in work, learning or training. You ll manage your own caseload, deliver tailored one to one support in the community, and use Acceptance and Commitment Therapy principles to build resilience, motivation and independence. You ll be confident working autonomously and collaboratively creating robust risk assessments and outcomes focused support plans, recording impact clearly, and partnering with local services, landlords and community organisations to get results. Safeguarding, professionalism and reflective practice will sit at the heart of your work. This role is ideal for someone with experience supporting vulnerable young people in fast paced environments, who believes in strengths based practice and positive change. In return, you ll get ACT training, flexible hybrid working, strong supervision and the chance to make a real, measurable difference every day. Please note that this job opportunity is offered as a full-time (37.5 hour per week), permanent role. KEY DELIVERABLES You will support all clients to achieve their desired outcomes relating to accommodation, improved financial stability, improved social networks and improved engagement in meaningful activities You will record your work accurately and in a timely manner on our client database You will ensure the safety and wellbeing of clients at all times including ensuring that Safeguarding and emergency alert procedures are followed and managed appropriately, as laid out in the Policy and Procedures You will carry a large caseload of clients and ensure each client receives person centred, tailored support You will ensure every client in your caseload has a high-quality risk assessment and a SMART outcomes-based support plan that are regularly reviewed You will deliver one-to-one support in the local community and will occasionally facilitate group work You will proactively collaborate and promote multiagency working by leading on partnerships with local agencies including statutory teams, private landlords, third sector organisations and others, to support the wellbeing of clients in accordance with data protection and information sharing protocols You will be flexible, reflective and creative in your engagement with clients and personalise your support to them You will involve clients in the decisions made about them and encourage participation in the wider community programme of activities You will engage in regular supervisions, appraisals, caseload reviews and team meetings with your line manager and the wider team You will work within the principles of Acceptance and Commitment Therapy, and apply this to your daily work with young people and also within the team You will fully understand the requirements of the outcomes-based contract You will proactively engage with internal and external Evaluation teams to improve the service delivery You will work office hours but will need to maintain flexibility to meet the needs of your clients, which may mean working outside of these times You will undertake further duties as commensurate to the role, in line with Policies and Procedures and as identified by your line manager WHAT WE ARE LOOKING FOR FROM YOU When completing your application form please address all the points set out below. Experience of working in a busy environment supporting young people who have experienced homelessness, mental ill health, substance misuse or limited access to opportunities Experience of managing a large caseload independently Experience of lone working in the community Good literacy, numeracy and IT skills Experience of keeping records continuously up to date and accurate, logging information in a timely manner An understanding of and commitment to working in a strengths-based way Experience and understanding of Risk Assessments and Support Planning Experience and understanding of safeguarding requirements and procedures Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one suffers from discrimination Commitment to promoting an environment that has the highest regard for the Health and Safety of self and others Personal and professional integrity High level understanding of professional boundaries and ability to maintain boundaries Effective collaborative working and partnership building Ability to effectively reflect on own practices for ongoing learning and development Respect for the values and ethos of the charity and its founding partners What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Jun 24, 2026
Full time
Progression Coach You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals are well-cared for. Location: Manchester Salary: £29,481 per annum Closing Date: 05 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Ready to help young people move forward with confidence We re seeking a proactive Progression Coach to support year olds at risk of homelessness to secure housing, stabilize finances and engage in work, learning or training. You ll manage your own caseload, deliver tailored one to one support in the community, and use Acceptance and Commitment Therapy principles to build resilience, motivation and independence. You ll be confident working autonomously and collaboratively creating robust risk assessments and outcomes focused support plans, recording impact clearly, and partnering with local services, landlords and community organisations to get results. Safeguarding, professionalism and reflective practice will sit at the heart of your work. This role is ideal for someone with experience supporting vulnerable young people in fast paced environments, who believes in strengths based practice and positive change. In return, you ll get ACT training, flexible hybrid working, strong supervision and the chance to make a real, measurable difference every day. Please note that this job opportunity is offered as a full-time (37.5 hour per week), permanent role. KEY DELIVERABLES You will support all clients to achieve their desired outcomes relating to accommodation, improved financial stability, improved social networks and improved engagement in meaningful activities You will record your work accurately and in a timely manner on our client database You will ensure the safety and wellbeing of clients at all times including ensuring that Safeguarding and emergency alert procedures are followed and managed appropriately, as laid out in the Policy and Procedures You will carry a large caseload of clients and ensure each client receives person centred, tailored support You will ensure every client in your caseload has a high-quality risk assessment and a SMART outcomes-based support plan that are regularly reviewed You will deliver one-to-one support in the local community and will occasionally facilitate group work You will proactively collaborate and promote multiagency working by leading on partnerships with local agencies including statutory teams, private landlords, third sector organisations and others, to support the wellbeing of clients in accordance with data protection and information sharing protocols You will be flexible, reflective and creative in your engagement with clients and personalise your support to them You will involve clients in the decisions made about them and encourage participation in the wider community programme of activities You will engage in regular supervisions, appraisals, caseload reviews and team meetings with your line manager and the wider team You will work within the principles of Acceptance and Commitment Therapy, and apply this to your daily work with young people and also within the team You will fully understand the requirements of the outcomes-based contract You will proactively engage with internal and external Evaluation teams to improve the service delivery You will work office hours but will need to maintain flexibility to meet the needs of your clients, which may mean working outside of these times You will undertake further duties as commensurate to the role, in line with Policies and Procedures and as identified by your line manager WHAT WE ARE LOOKING FOR FROM YOU When completing your application form please address all the points set out below. Experience of working in a busy environment supporting young people who have experienced homelessness, mental ill health, substance misuse or limited access to opportunities Experience of managing a large caseload independently Experience of lone working in the community Good literacy, numeracy and IT skills Experience of keeping records continuously up to date and accurate, logging information in a timely manner An understanding of and commitment to working in a strengths-based way Experience and understanding of Risk Assessments and Support Planning Experience and understanding of safeguarding requirements and procedures Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one suffers from discrimination Commitment to promoting an environment that has the highest regard for the Health and Safety of self and others Personal and professional integrity High level understanding of professional boundaries and ability to maintain boundaries Effective collaborative working and partnership building Ability to effectively reflect on own practices for ongoing learning and development Respect for the values and ethos of the charity and its founding partners What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Pathway Manager Apply today to step into a role where your leadership will drive real, measurable impact empowering teams, shaping inclusive services, and making a lasting difference in people s lives every day. Location: Lambeth Salary: £43,632 per annum Closing date: 05 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Lead the delivery of a high-impact, person-centred service as a Pathway Manager, where your leadership will directly shape outcomes for individuals and communities. You ll drive performance, quality, and continuous improvement across a multidisciplinary pathway, building strong partnerships and using insight and data to inform confident, effective decisions. We re looking for a proactive, values-driven leader who thrives in complex environments. You ll bring strong operational oversight, team leadership, and stakeholder management skills, alongside a commitment to safeguarding, inclusion, and excellence. If you re action-oriented, collaborative, and passionate about delivering meaningful change, this is your opportunity to make a real difference in an inclusive and supportive environment. Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. Key Deliverables You will be committed to working in and maintaining an environment that supports the safeguarding of young people as the Safeguarding Lead for the service You will be adept in managing the service and its partnerships You will manage, monitor, evaluate and continuously improve the service and its operation within Lambeth s developing approach You will comply with quality inspection and assessment procedures You will ensure effective support, learning or family support plans (as applicable) for young people are in place and regularly reviewed You will maintain a safe and secure environment, that has appropriate risk assessment processes and systems in place that are regularly reviewed and monitored; You will ensure young people are a major part in shaping service delivery You will ensure effective delivery of approved life skills training and work closely with Participation and Volunteering leads. At the end of this programme, you will develop an evidence based report, that will enable us to embed what was done well, share learning internally and externally To be successful in this role you will be expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business. You will undertake full line management of the Team Leader and ETE worker Any other duties commensurate with the role Health and Safety: To ensure a safe and secure environment and maintain high standards within the services. This includes risk assessments, health and safety checks and the cleaning and preparation of rooms for new residents. To involve service users in developing an awareness of their own personal and building health and safety, through information sessions, key working and support planning and resident meetings. To ensure that the project is clean and safe and to encourage residents to take some responsibility in the cleaning of their communal areas and their room. To work for a proportion of the time as a lone worker and as part of the wider team. Undertake appropriate risk assessments for lone working. Administration: To maintain written records and monitoring information as appropriate and input and retrieve data on the Inform system. To prepare reports, statistical data and other information that maybe requested by the Asst. Area Director. To ensure that any repairs and maintenance issues are reported in a timely manner in order to ensure the health and safety and security of the building environment. Any other administrative tasks that will ensure the smooth running of the service. Finance: With the support of the Area. Director devise effective, safe and timely methods for the collection of accommodation and service charges from residents, and to maintain auditable records of payment. Ensure that arrears management procedures are adhered to. To take responsibility for petty cash and record all transactions in line with policy. General: To contribute to a high quality and effective delivery of service. To participate in internal/external meetings as required and attend training, events, conferences and other functions as necessary. To participate in regular supervision and IDP and help in identifying your own job-related development and training needs. To contribute to and be supportive of young people s involvement in our services and in all levels of decision making throughout the organization. To ensure that all policies and procedures are adhered to. To be successful in this role you will expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business. Any other duties commensurate with the role. What we are looking for from you When completing your application form please address all the points set out below. A commitment to the ethos and values of the charity including the organisation s policies and procedures Demonstrable experience of working with young and vulnerable people and young families with multiple and complex needs. Experience and understanding of challenges and barriers faced by young people in securing accommodation and sustainable education and training. Experience of leading a team, establishing processes and relationships. Negotiating skills Coordinating and organising skills Able to work on own initiative but at same time able to exercise sound judgment in knowing when to consult or delegate tasks. Able to work flexibly and develop positive working relationships at a range of different levels including staff, volunteers, managers, young people and stakeholders to set and deliver organisational goals and resolve conflicts of interest professionally. A clear understanding and ability to implement risk management, information sharing and data security arrangements. Awareness of and commitment to equal opportunity and diversity practice. Ability to promote and implement diversity practice and policies and generally treat colleagues and young people fairly and with respect. Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports. Expertise to manage a medium sized team of staff with responsibility for multiple projects/ services, a range of which of which operate 24 hours per day, 7 days per week The ability to provide cover Monday to Friday with occasional management support at weekends. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Jun 24, 2026
Full time
Pathway Manager Apply today to step into a role where your leadership will drive real, measurable impact empowering teams, shaping inclusive services, and making a lasting difference in people s lives every day. Location: Lambeth Salary: £43,632 per annum Closing date: 05 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Lead the delivery of a high-impact, person-centred service as a Pathway Manager, where your leadership will directly shape outcomes for individuals and communities. You ll drive performance, quality, and continuous improvement across a multidisciplinary pathway, building strong partnerships and using insight and data to inform confident, effective decisions. We re looking for a proactive, values-driven leader who thrives in complex environments. You ll bring strong operational oversight, team leadership, and stakeholder management skills, alongside a commitment to safeguarding, inclusion, and excellence. If you re action-oriented, collaborative, and passionate about delivering meaningful change, this is your opportunity to make a real difference in an inclusive and supportive environment. Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. Key Deliverables You will be committed to working in and maintaining an environment that supports the safeguarding of young people as the Safeguarding Lead for the service You will be adept in managing the service and its partnerships You will manage, monitor, evaluate and continuously improve the service and its operation within Lambeth s developing approach You will comply with quality inspection and assessment procedures You will ensure effective support, learning or family support plans (as applicable) for young people are in place and regularly reviewed You will maintain a safe and secure environment, that has appropriate risk assessment processes and systems in place that are regularly reviewed and monitored; You will ensure young people are a major part in shaping service delivery You will ensure effective delivery of approved life skills training and work closely with Participation and Volunteering leads. At the end of this programme, you will develop an evidence based report, that will enable us to embed what was done well, share learning internally and externally To be successful in this role you will be expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business. You will undertake full line management of the Team Leader and ETE worker Any other duties commensurate with the role Health and Safety: To ensure a safe and secure environment and maintain high standards within the services. This includes risk assessments, health and safety checks and the cleaning and preparation of rooms for new residents. To involve service users in developing an awareness of their own personal and building health and safety, through information sessions, key working and support planning and resident meetings. To ensure that the project is clean and safe and to encourage residents to take some responsibility in the cleaning of their communal areas and their room. To work for a proportion of the time as a lone worker and as part of the wider team. Undertake appropriate risk assessments for lone working. Administration: To maintain written records and monitoring information as appropriate and input and retrieve data on the Inform system. To prepare reports, statistical data and other information that maybe requested by the Asst. Area Director. To ensure that any repairs and maintenance issues are reported in a timely manner in order to ensure the health and safety and security of the building environment. Any other administrative tasks that will ensure the smooth running of the service. Finance: With the support of the Area. Director devise effective, safe and timely methods for the collection of accommodation and service charges from residents, and to maintain auditable records of payment. Ensure that arrears management procedures are adhered to. To take responsibility for petty cash and record all transactions in line with policy. General: To contribute to a high quality and effective delivery of service. To participate in internal/external meetings as required and attend training, events, conferences and other functions as necessary. To participate in regular supervision and IDP and help in identifying your own job-related development and training needs. To contribute to and be supportive of young people s involvement in our services and in all levels of decision making throughout the organization. To ensure that all policies and procedures are adhered to. To be successful in this role you will expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business. Any other duties commensurate with the role. What we are looking for from you When completing your application form please address all the points set out below. A commitment to the ethos and values of the charity including the organisation s policies and procedures Demonstrable experience of working with young and vulnerable people and young families with multiple and complex needs. Experience and understanding of challenges and barriers faced by young people in securing accommodation and sustainable education and training. Experience of leading a team, establishing processes and relationships. Negotiating skills Coordinating and organising skills Able to work on own initiative but at same time able to exercise sound judgment in knowing when to consult or delegate tasks. Able to work flexibly and develop positive working relationships at a range of different levels including staff, volunteers, managers, young people and stakeholders to set and deliver organisational goals and resolve conflicts of interest professionally. A clear understanding and ability to implement risk management, information sharing and data security arrangements. Awareness of and commitment to equal opportunity and diversity practice. Ability to promote and implement diversity practice and policies and generally treat colleagues and young people fairly and with respect. Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports. Expertise to manage a medium sized team of staff with responsibility for multiple projects/ services, a range of which of which operate 24 hours per day, 7 days per week The ability to provide cover Monday to Friday with occasional management support at weekends. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Location : Hybrid, Bradford (occasional office presence) Salary : £58,530 per annum Hours : 35 hours per week, Monday Friday, 8am 6pm Contract : Fixed Term Contract, 12 months With over 21,000 homes across the country, our client supports thousands of customers and their families. They're proud to build positive, long-lasting relationships that go beyond housing creating vibrant communities where people of all backgrounds can thrive. As their Strategy and Policy Lead, you'll have a unique opportunity to shape the future of the organisation. Working closely with the Director of Strategy, Governance and Assurance, you'll be at the heart of developing and delivering strategic plans, coordinating impactful ESG initiatives, and championing continuous improvement. This is a role where your ideas, insight, and leadership will directly influence how they grow and evolve. What You'll Be Doing Lead the development and review of forward-thinking, evidence-based policies aligned with legal and regulatory requirements Partner with senior leaders to ensure policies are understood, embedded, and making a tangible difference Bring data and insight to the forefront, ensuring decision-making is informed, robust, and future-focused Drive consistency, clarity, and excellence in how policies are applied across the organisation Lead and develop a small team, providing clear direction, coaching, and support to deliver high-quality outcomes Lead horizon scanning and in-depth research to anticipate legislative and regulatory changes, keeping strategies relevant and ready for the future About You Proven experience developing and implementing strategy and policy, with the ability to turn ideas into practical outcomes A strong understanding of ESG principles and their application in an organisational context Knowledge of housing legislation and sector best practice, with the ability to apply this meaningfully Well-developed project management skills, with a track record of delivering priorities effectively Excellent stakeholder engagement and influencing skills, including the confidence to advise senior leaders Strong critical thinking and analytical ability, using data and insight to drive informed decision-making Experience producing clear, impactful reports and briefings for senior leadership teams The successful candidate will be required to undergo DBS and social media checks as part of pre-employment screening. Salary The spot salary is £58,530 per annum for applicants who fully meet the requirements. If you're still developing some skills or experience, you can start at 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Interviews Stage 1 A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 16th July. Stage 2 A presentation and behavioural and scenario-based interview at their Bradford office. You'll complete a Congruity Questionnaire in advance. Planned date: 21st July. A Place to Build a Future 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Car leasing, salary sacrifice schemes, and exclusive discounts through their benefits platform Defined Contribution and Defined Benefit pension schemes plus life assurance at three times your salary Enhanced parental leave and flexible working options Career development through internal leadership and management programmes, apprenticeships, and more We're Committed to Inclusion They believe diversity makes them stronger. Their process is designed to be accessible and inclusive if you need any reasonable adjustments at any stage, just let them know. Candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship licence. Recruitment Agencies: Our client works exclusively with PSL partners and does not accept unsolicited CVs or speculative approaches for this role. REF-
Jun 24, 2026
Full time
Location : Hybrid, Bradford (occasional office presence) Salary : £58,530 per annum Hours : 35 hours per week, Monday Friday, 8am 6pm Contract : Fixed Term Contract, 12 months With over 21,000 homes across the country, our client supports thousands of customers and their families. They're proud to build positive, long-lasting relationships that go beyond housing creating vibrant communities where people of all backgrounds can thrive. As their Strategy and Policy Lead, you'll have a unique opportunity to shape the future of the organisation. Working closely with the Director of Strategy, Governance and Assurance, you'll be at the heart of developing and delivering strategic plans, coordinating impactful ESG initiatives, and championing continuous improvement. This is a role where your ideas, insight, and leadership will directly influence how they grow and evolve. What You'll Be Doing Lead the development and review of forward-thinking, evidence-based policies aligned with legal and regulatory requirements Partner with senior leaders to ensure policies are understood, embedded, and making a tangible difference Bring data and insight to the forefront, ensuring decision-making is informed, robust, and future-focused Drive consistency, clarity, and excellence in how policies are applied across the organisation Lead and develop a small team, providing clear direction, coaching, and support to deliver high-quality outcomes Lead horizon scanning and in-depth research to anticipate legislative and regulatory changes, keeping strategies relevant and ready for the future About You Proven experience developing and implementing strategy and policy, with the ability to turn ideas into practical outcomes A strong understanding of ESG principles and their application in an organisational context Knowledge of housing legislation and sector best practice, with the ability to apply this meaningfully Well-developed project management skills, with a track record of delivering priorities effectively Excellent stakeholder engagement and influencing skills, including the confidence to advise senior leaders Strong critical thinking and analytical ability, using data and insight to drive informed decision-making Experience producing clear, impactful reports and briefings for senior leadership teams The successful candidate will be required to undergo DBS and social media checks as part of pre-employment screening. Salary The spot salary is £58,530 per annum for applicants who fully meet the requirements. If you're still developing some skills or experience, you can start at 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Interviews Stage 1 A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 16th July. Stage 2 A presentation and behavioural and scenario-based interview at their Bradford office. You'll complete a Congruity Questionnaire in advance. Planned date: 21st July. A Place to Build a Future 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Car leasing, salary sacrifice schemes, and exclusive discounts through their benefits platform Defined Contribution and Defined Benefit pension schemes plus life assurance at three times your salary Enhanced parental leave and flexible working options Career development through internal leadership and management programmes, apprenticeships, and more We're Committed to Inclusion They believe diversity makes them stronger. Their process is designed to be accessible and inclusive if you need any reasonable adjustments at any stage, just let them know. Candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship licence. Recruitment Agencies: Our client works exclusively with PSL partners and does not accept unsolicited CVs or speculative approaches for this role. REF-
Location: 100% onsite, Burnley, you'll work across 2 schemes Salary: £30,912 per annum Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: Be a visible, supportive presence in our client's schemes, building strong relationships with residents Work closely with lettings teams to ensure smooth move-ins and positive first impressions Encourage community engagement and help residents live independently for as long as possible Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care Collaborate with internal teams and external partners to deliver joined-up support Escalate and take cases to court as a last resort, ensuring all other options have been explored first Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes Proven ability to manage multiple tasks and meet performance targets independently and as part of a team Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders Knowledge of safeguarding practices within a housing context Regular business travel will be necessary to other sites and off-site meetings as required Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 30th June via Teams Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 7th July at our Burnley office We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A Place to Build a Future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with: 28 days holiday plus bank holidays (pro rata for part time) An extra day to celebrate your birthday, plus the option to purchase more Access to an online GP Gym discounts A dedicated day to volunteer for a cause that matters to you And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Jun 24, 2026
Full time
Location: 100% onsite, Burnley, you'll work across 2 schemes Salary: £30,912 per annum Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: Be a visible, supportive presence in our client's schemes, building strong relationships with residents Work closely with lettings teams to ensure smooth move-ins and positive first impressions Encourage community engagement and help residents live independently for as long as possible Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care Collaborate with internal teams and external partners to deliver joined-up support Escalate and take cases to court as a last resort, ensuring all other options have been explored first Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes Proven ability to manage multiple tasks and meet performance targets independently and as part of a team Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders Knowledge of safeguarding practices within a housing context Regular business travel will be necessary to other sites and off-site meetings as required Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 30th June via Teams Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 7th July at our Burnley office We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A Place to Build a Future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with: 28 days holiday plus bank holidays (pro rata for part time) An extra day to celebrate your birthday, plus the option to purchase more Access to an online GP Gym discounts A dedicated day to volunteer for a cause that matters to you And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
Jun 24, 2026
Seasonal
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
