Scheduling Manager

An established provider of housing maintenance and repair services is seeking an experienced Scheduling Manager / Team Leader to oversee operational planning accross multiple contracts.

In this role, you will be responsible for coordinating scheduling operations, managing customer interactions, and ensuring effective resolution of service-related concerns. You will lead a team responsible for workforce planning and customer communications, helping to deliver a high-quality experience for residents and clients.

Responsibilities

• Manage the day-to-day scheduling and customer service operations.
• Lead and support a team of up to 10 schedulers.
• Ensure repairs and maintenance appointments are planned efficiently for field-based operatives.
• Monitor service performance and implement improvements where required.
• Handle escalated customer issues and oversee complaint resolution processes.
• Promote excellent customer service standards across the team.
• Work closely with colleagues and stakeholders across multiple locations to ensure smooth service delivery.

Requirements

• Proven background within housing repairs and maintenance services.
• Experience overseeing workforce scheduling or resource planning functions.
• Previous involvement in customer service management and complaint handling.
• Strong leadership and team development abilities.
• Confident user of planning, scheduling, and general IT systems.
• Excellent communication and relationship-building skills.
• Ability to motivate teams and drive operational performance.

Package

• Negotiable salary of up to 42k
• Monday - Friday 8am - 5pm
• Office Based in East London
• 23 days annual leave plus bank holiday
• Pension, medical scheme options and life assurance
• Perkbox benefits worth up to 350 per year, including discounts, perks and wellbeing support
• 1 paid volunteer day

Simply apply to be considered for the role.