173 jobs found

Chief Executive Officer Leeds The UK and Ireland Fuel Distribution Association (UKIFDA) is the leading trade association representing the liquid fuel distribution industry across the UK and Ireland. The members play a critical role in delivering energy to homes, businesses, farms and communities. As the industry navigates energy transition, evolving regulation, security of supply challenges and the development of renewable liquid fuels, UKIFDA is at the forefront of representing member interests, influencing policy and supporting industry growth. They are now seeking to hire an outstanding Chief Executive Officer to lead the organisation through its next phase of development. The Opportunity This is a high-profile leadership role offering the opportunity to shape the future of a nationally significant industry. Reporting to the Management Committee, the CEO will provide strategic leadership to the Association, ensuring excellent member services in the form of structured training services, financial sustainability, effective stakeholder engagement and strong representation of the sector across government, regulatory and industry forums. The successful candidate will work closely with members, staff, contractors, government departments, trade associations and industry partners to deliver UKIFDA's strategic objectives. Key Responsibilities Strategic Leadership Develop and implement the Association's strategic vision and business plan. Lead the ongoing development of UKIFDA's membership proposition and services. Identify emerging industry opportunities, risks and policy developments. Support the industry's transition towards lower-carbon liquid fuels and future energy solutions. Association Management Lead and manage a small team of employees and specialist contractors. Oversee financial management, budgeting, annual accounts and reporting. Serve as Company Secretary and support the governance requirements of the Association. Prepare reports and recommendations for the Management Committee. Organise and deliver the Annual General Meeting and other governance activities. Membership and Industry Services Maintain strong relationships with members across the UK and Ireland. Ensure the delivery of high-quality training, technical and membership services. Lead member communications and industry engagement activities. Respond to member issues and provide strategic guidance on industry challenges. Lead the development of conferences, exhibitions and events as an important income driver. Stakeholder Engagement and Representation Represent UKIFDA with UK and Irish government departments, regulators and agencies. Build and maintain relationships with ministers, parliamentarians, policymakers and industry leaders. Act as a trusted spokesperson for the industry. Lead engagement on security of supply, regulatory and operational issues affecting members. Work collaboratively with partner trade associations and external stakeholders. Industry Intelligence and Communications Oversee the collection, analysis and communication of industry data and market insights. Support the development of policy positions and consultation responses. Lead industry and consumer communication initiatives. Provide strategic oversight of media and public relations activity. Next Step For a confidential discussion or to receive more detailed information about this opportunity, please submit your CV through the application process. Suitable applicants will be contacted with further details regarding the organisation, role, and next steps. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

We are seeking an experienced Quality Assurance and Standards Officer to support a key housing compliance and rent review programme, alongside wider housing rents, income and valuation responsibilities. For the initial 3 months, the successful candidate will lead a project to: Reconcile Affordable Rent agreements and confirm GLA approvals. Review and rationalise service charges on Affordable Rent properties. Investigate and correct London Affordable Rent (LAR) properties charged above prescribed rates. Review rents across the portfolio, identify any overcharges and implement appropriate refund processes. Undertake a valuation rationalisation exercise across approximately 7,500 properties ahead of rent convergence modelling. The ideal candidate will have substantial experience in social housing rents, rent compliance, service charges, housing finance and property valuations, with strong analytical and data management skills. This is an excellent opportunity to lead a high-profile project with significant impact across a large housing portfolio.

Candidates must be suitably experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts and the conduct of social care and public health commissioning activity. Part of the role will be the covering of a heavy caseload of such matters in order to cover a period of long term absence and as such, applicants need to have the ability to start such work immediately and complete cases to challenging timescales Senior Commerial Lawyer To provide high quality and solution focused legal services to the City Council, schools and other clients in one of the following teams: Child Protection Commercial Law Property and Regeneration Adult Social Care and Litigation Planning and Regulatory Law To be a senior advisor and representative in an area of legal specialism including complex, high profile and sensitive matters. To be able to provide advice on other legal matters affecting local authorities. To manage and develop lawyers and other fee earners. To support the head of law and legal management team in the management of the service. Main Areas of Responsibility: To undertake a full caseload of complex and often sensitive legal matters within one or more specialisms of the team and dealing with complex and sensitive matters To provide proactive and solution focussed advice that supports the delivery of the council's priorities and policies To manage and develop lawyers and / or other team members within your team ensuring the delivery of high quality and cost-effective legal services To be able to advise on legal matters relevant to public and local government law including on executive and committee decision-making, information governance and public law challenges To advise members and formal member level bodies including Cabinet, Council, committees and overview and scrutiny in respect of the team's specialism and as required by the City Director and / or their Deputy Director To support the City Director of Law & Governance in their role as monitoring officer and in promoting the Nolan Principles in the council and escalating matters as appropriate To externally commission legal work for the Council where required, ensuring value for money and high-quality advice and representation is received To ensure the service, teams and the wider Council is aware of the current and future law and practice affecting the authority To participate in the delivery of projects and programmes in the Legal Service and / or corporately To support the Head of Law with the development of legal procedures and policies To support the Head of Law in the delivery of value for money and income generation in the work of the team To have responsibility to authorise payments from an agreed expenditure budget To deputise for the Head of Law in their absence or as requested To manage lawyers and team members ensuring their performance management and development The job holder will embed diversity and inclusion into the team and Council's working promoting non-discriminatory practices and challenging discriminatory practices at all times To ensure compliance with statutory duties and corporate policies and standards and ensure within team, raising non-compliance including but not limited to health and safety, information governance, financial and procurement regulations This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline the main areas of responsibility at the time of writing. To carry out other tasks as may reasonably be required Supervision and Management Responsibility: Ensuring activities are planned to include meaningful one to one conversations, quality annual appraisals and regular workforce planning and development Manages performance and behavioural issues effectively Budget and Financial Responsibility: Being fully accountable for managing the council's resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact. Monitor financial performance and deliver within budget Monitor financial performance, deliver within budget and seek savings and efficiencies by exploring opportunities to draw funding where appropriate Set, monitor, and remain within budget whilst challenging the team to deliver increased efficiencies Explores different options for funding and income generation Social Value Responsibility: Drive for social value through all activities, ensuring wider social, economic and environmental benefits for the council, residents and communities Physical Demands of the Job: The post holder will be required to use a computer screen and sit at a desk for prolonged periods of time Corporate Responsibility: Contribute to the delivery of the Council Plan Delivering and promoting excellent customer service, externally and internally Commitment to customer excellence by dealing with customer feedback, including complaints, and learning from feedback in the drive for continuous improvement Making the council a great place to work, living the council's values, actively engaging in regular communications including team meetings, undertaking training as required and being responsible for managing own performance Develop the Council's commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken To ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the Council's safety plan Competency Framework: We operate a competency framework, a set of core behaviours which define how we are expected to approach our work, how we perform in certain situations and how we treat each other. Each competency details the standards of behaviours and skills required by all staff and this in turn supports delivery of our aim and our council plans linking them together with our values. The post holder will be required to demonstrate the ability to perform at the following competency level: Level 2. The competency framework can be found here. Person Specification Assessment methods used: I = Interview, P = Presentation, A = Application, E = Exercise, T = Test, AC = Assessment Centre Qualification and training Essential Qualified solicitor, barrister, FCILEX (in all cases authorised to practice in England & Wales) (A) Must be authorised to conduct litigation under the Legal Services Act 2007 (A) Expert knowledge and understanding of the law and procedure relating to the relevant area of specialism (A/I) Desirable An understanding of public law as it applies to local authorities, including decision making and governance Management training relevant to the seniority and nature of the role Experience Essential Experience of providing complex and specialist legal advice to a local authority or similar organisation (A/I) Experience of the supervision of staff (A/I) Experience of building and maintaining positive relationships with clients (internal and external) and delivering their needs (A/I) To provide legal advice in the team's specialism, including advising and representing the Council in internal and external forums (A/I) To provide risk based and solution focussed advice to clients (I) To work under pressure and with minimal supervision (A/I) To support the delivery and cost effectiveness of legal services through continuous improvement (I) To be able to manage and motivate team members (A/I) A skilled communicator to a range of audiences in writing and verbally (A/I) Desirable Experience of working on projects To work collaboratively at all levels and in a non-hierarchical way To have an understanding of working in a political environment To promote and advance diversity and inclusion and challenge inequality in the service and Council To support the work of the monitoring officer Commitment Essential Experience of working on projects (A/I) To work collaboratively at all levels and in a non-hierarchical way (I) To have an understanding of working in a political environment (I) To promote and advance diversity and inclusion and challenge inequality in the service and Council (A/I) To support the work of the monitoring officer (I) Must be qualified solicitor, barrister, FCILEX (in all cases authorised to practice in England and Wales) and authorised to conduct litigation under the Legal Services Act 2007. Must be experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts, and the conduct of social care and public health commissioning activity.

Ledger Officer Sales Ledger Location: Royal Agricultural University, Cirencester Salary : £26,707 £31,236 per annum Vacancy Type: Permanent, 35 hours per week The Royal Agricultural University is seeking a proactive and organised Ledger Officer to join our Finance team. This is an excellent opportunity for an experienced finance professional who enjoys working in a varied role, building positive relationships with customers and colleagues, and contributing to the smooth running of a busy finance function. As Ledger Officer, you will play an important role in supporting the University's financial operations. Working closely with colleagues across the Finance Department, you will be responsible for managing commercial sales ledger activities, raising invoices, monitoring outstanding debt and ensuring customer queries are dealt with efficiently and professionally. You will help maintain accurate financial records, carry out account reconciliations and support effective credit control processes in line with University procedures. The role offers a broad range of responsibilities and requires someone who can balance attention to detail with excellent customer service. You will liaise with staff and external customers, supporting the prompt collection of income while maintaining positive working relationships. You will also contribute to month-end and year-end processes, provide support to student ledger activities when required and work collaboratively with colleagues to ensure continuity of service across the Finance team. We are looking for someone with recent experience in a busy finance or accounting environment, including sales ledger and credit control responsibilities. You will have strong IT skills, particularly in Microsoft Excel, Word and Outlook, together with excellent communication and organisational skills. The ability to manage competing priorities, work accurately and contribute positively as part of a team is essential. Experience of Access Dimensions or a similar accounting system would be advantageous. The Royal Agricultural University offers a friendly and supportive working environment within a unique institution with a strong sense of community. If you are looking for a rewarding finance role within a welcoming and professional team, we would be delighted to hear from you. Key Responsibilities Raising of commercial sales ledger invoices as requested by RAU staff. Dealing with customer and staff queries relating to the commercial sales ledgers as required, ensuring the prompt collection of debts. Maintaining good customer relationships both internally and externally. Monitoring outstanding commercial debt and carrying out debt recovery procedures in accordance with the RAU debt collection policy from initial debt chasing to pursuing recovery through more formal means. Preparing month-end and year-end sales ledger reconciliations, reporting on the debt position and advising of any old debts which may need to be provided against. Maintaining the credit control notes on the finance system and keeping accurate records of debt collection. Raising of student ledger invoices and assisting with queries when required. Assisting Student Ledger Officer in recovering student ledger debt and providing cover as required. Downloading of commercial conference invoices from the KX system Requesting new customer accounts are set up on the finance system. Providing cover for the Cashier as required. 1 Providing administrative support for the Finance Ledger team when required and completing other tasks as are reasonably requested by the Finance Supervisor/Head of Department. General responsibilities: The University is committed to equality of opportunity. All staff are required to comply with current legislation, University policies and good practice guidance. All staff are required to act in a way that safeguards the health and wellbeing of children and vulnerable adults at all times. The post holder must be familiar with and adhere to appropriate safeguarding policies and guidance and participate in related mandatory/statutory training. Managers have a responsibility to ensure their team members understand their individual responsibilities with regard to safeguarding children and vulnerable adults. All staff are required to participate in the University appraisal process and should ensure they are familiar with the process and plan time to prepare for their appraisal. Following the appraisal, staff are expected to undertake in any necessary learning and development and work towards the objectives that have been set. The University expects staff to attend any training designated as mandatory and to undertake learning and development activities to support their role. Managers must facilitate learning and development within their teams. Closing date: 28 June 2026 Interviews on: 8 July 2026 The RAU is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are underrepresented within the RAU at this level To Apply If you feel you are a suitable candidate and would like to work for The Royal Agricultural University, please click apply to be redirected to their website to complete your application.

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact (url removed)

Chief Officer Location: Long Eaton, Derbyshire Salary : £55,000 per annum Vacancy Type: Permanent (37 hours per week) Closing Date: Monday 6th July 2026 Canaan Trust is an independent charity and company limited by guarantee that has supported those who are homeless or threatened with homelessness since 1995. We work with people across the Borough of Erewash and the neighbouring Borough of Broxtowe. Our public office is on Main Street in Long Eaton and we have two houses for homeless men and one house for homeless women. Canaan Trust operates 24-7, 365 days a year. We aim to provide care and support to anyone with problems relating to homelessness, insecure accommodation, benefits, debt and food poverty. The Canaan Trust is a Christian Charity and while we are very clear that we welcome, serve and work with people of all religious faiths and of none, the CO role includes a Genuine Occupational Requirement (GOR) to be held by a practising Christian, under Part 1 of Schedule 9 of the Equality Act 2010. This is an opportunity to lead an organisation with an excellent reputation which has strong foundations, and a dedicated and enthusiastic team of staff and volunteers. Our new Chief Officer will have: Experience as a senior leader in a small to medium sized charity or values led organisation, with responsibility for strategy, people, finance and performance. Strong financial and income generation expertise ensuring that the organisation remains mission-focussed, financially sustainable and responsive to local need. A values-based leadership approach that prioritises safeguarding, trust and inclusion. Strong communication skills and the ability to build effective relationships with diverse stakeholders. Experience of influencing, campaigning and representing an organisation externally. To Apply If you are inspired to work with homeless people and those threatened with homelessness please find out more by downloading an application pack from our website when you click apply. This will take you to the application pack.

To provide high quality and solution focused legal services to the City Council, schools and other clients in one of the following teams: Child Protection Commercial Law Property and Regeneration Adult Social Care and Litigation Planning and Regulatory Law To be a senior advisor and representative in an area of legal specialism including complex, high profile and sensitive matters. To be able to provide advice on other legal matters affecting local authorities. To manage and develop lawyers and other fee earners. To support the head of law and legal management team in the management of the service. Directly Responsible For: Lawyers and other team members Trainee Lawyers allocated to the team Directly Responsible To: Head of Law Main Areas of Responsibility: To undertake a full caseload of complex and often sensitive legal matters within one or more specialisms of the team and dealing with complex and sensitive matters To provide proactive and solution focussed advice that supports the delivery of the council's priorities and policies To manage and develop lawyers and / or other team members within your team ensuring the delivery of high quality and cost-effective legal services To be able to advise on legal matters relevant to public and local government law including on executive and committee decision-making, information governance and public law challenges To advise members and formal member level bodies including Cabinet, Council, committees and overview and scrutiny in respect of the team's specialism and as required by the City Director and / or their Deputy Director To support the City Director of Law & Governance in their role as monitoring officer and in promoting the Nolan Principles in the council and escalating matters as appropriate To externally commission legal work for the Council where required, ensuring value for money and high-quality advice and representation is received To ensure the service, teams and the wider Council is aware of the current and future law and practice affecting the authority To participate in the delivery of projects and programmes in the Legal Service and / or corporately To support the Head of Law with the development of legal procedures and policies To support the Head of Law in the delivery of value for money and income generation in the work of the team To have responsibility to authorise payments from an agreed expenditure budget To deputise for the Head of Law in their absence or as requested To manage lawyers and team members ensuring their performance management and development The job holder will embed diversity and inclusion into the team and Council's working promoting non-discriminatory practices and challenging discriminatory practices at all times To ensure compliance with statutory duties and corporate policies and standards and ensure within team, raising non-compliance including but not limited to health and safety, information governance, financial and procurement regulations. Full Time 35 hours per week; 1 day onsite and 4 days WFH

Supporter Acquisition Executive We are looking for a confident and driven marketer who is eager to join a hard-working and ambitious Individual Giving team. As the fastest growing medical research charity in the UK, we're proud that the Individual Giving team is continuing to produce highly successful campaigns, driving income, and acquiring the most engaged new supporters. Working with teams across the charity, you'll be supporting the Senior Officer and Officer to plan and deliver direct marketing campaigns across a range of channels, including digital and print. You'll also work with external agencies to support campaign delivery. Activity within the acquisition portfolio is varied, from helping to develop online supporter journeys and prize-led campaigns to supporting training and campaign communications. Your work will help drive income and attract new, engaged supporters to the charity. This is an entry-level role suited to someone organised, detail-focused and keen to develop a career in fundraising, marketing, or supporter communications. On a day-to-day basis, the post holder will support campaign activity, compile regular reports across a range of financial and non-financial KPIs, and help ensure compliance with the latest regulations and codes of practice. The successful candidate will help the team deliver well-organised, accurate and timely direct marketing activity. They will keep campaign administration on track, maintain reliable records, communicate clearly with colleagues and suppliers, and show enthusiasm for learning about supporter engagement and fundraising. The successful candidate will be eager to learn and develop and will bring a proactive approach to supporting a collaborative team with ambitious goals. You'll be part of a team that works across a multitude of channels; speaking to range of audiences with one theme in common - compelling people to support our work and bring about life-changing dementia treatments. Key Responsibilities: Support the planning, coordination, and delivery of successful campaigns across a range of channels, including digital and print. Assist with preparing campaign briefs, schedules, fundraising scripts, and other marketing materials. Help maintain accurate supporter data, ensuring records are updated carefully and in line with data protection requirements. Liaise with internal teams and external suppliers to help ensure campaign activity is delivered on time and to agreed standards. Process invoices, purchase orders, and other routine financial administration linked to campaign activity. Help ensure all campaign activity complies with relevant regulations and codes of practice. Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible. Assist with reporting by gathering campaign results, updating trackers, and maintaining accurate records. Proofread campaign materials and help ensure communications are accurate, consistent and supporter focused. Conduct monthly competitor analysis, support weekly call listening, monitor social media comments relating to campaigns, and share team updates on the intranet. Knowledge, skills and experience needed: Good organisational skills and the ability to prioritise workload. Focus on results and continuous improvement. Excellent attention to detail. Excellent written and verbal communication skills and the confidence to communicate with people of all levels. Agency management skills. Use of CRM or database systems. Strong team player and self-motivator. Flexibility to work some unsocial hours and willingness to travel independently. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £24,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 5th July 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

Job Title: Member Services Officer Location: King's Cross, London Salary: 24,000 - 26,000 per annum + Fully Paid Travel Job Type: Permanent Full-Time Join a Friendly and Supportive Team! We are looking for a professional and customer-focused Member Services Officer to become part of our welcoming and fast-paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment. Key Responsibilities Provide high-quality support and assistance to members through phone, email, and written correspondence. Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction. Maintain accurate membership records and update internal systems accordingly. Support the administration of member benefits, services, and general account queries. Assist with processing applications, renewals, and membership-related documentation. Work closely with colleagues to ensure all service standards and deadlines are achieved. Handle confidential information with professionalism and discretion. Skills & Experience Required Previous experience within customer service, membership services, administration, or a similar office-based role. Excellent communication skills, both written and verbal. Strong organisational skills with the ability to prioritise workloads effectively. Comfortable using Microsoft Office and internal database systems. A proactive and positive attitude with strong attention to detail. Ability to work independently as well as part of a team. Personal Attributes Friendly, approachable, and professional manner. Strong problem-solving and decision-making skills. Highly organised with excellent time management abilities. Reliable, motivated, and adaptable in a busy working environment. Committed to delivering outstanding service to members and colleagues alike. Benefits Competitive salary package. Fully paid travel expenses (up to Zone 9). 22 days annual leave plus bank holidays. Company pension scheme with employer contributions up to 10%. Private medical insurance. Life assurance and income protection cover. Ongoing training and career development opportunities. Supportive, inclusive, and friendly workplace culture. Apply Today! If you are passionate about delivering excellent member support and are looking to join a professional and welcoming organisation, we would love to hear from you. Submit your application today and take the next step in your career as a Member Services Officer! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Income Collection Officer Location: Arlington, London NW1 Pay: 17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery . This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of 17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Leasehold Officer / Service Charge Officer Temporary Contract Job Details Client: North Yorkshire Council Service Area: Housing / Income Services Hours: 37 hours per week Start Date: 06 July 2026 End Date: 12 October 2026 Assignment Length: 3 months initially, with a view to extend Working Pattern Hybrid working. Office attendance required 2-3 days per week initially . Location Client location: District Council Office, Rotary Way, Northallerton, DL6 2UU. Richmond, Harrogate or Selby office can be used as the base. Pay £17.85 per hour Job Overview North Yorkshire Council is seeking an experienced Leasehold Officer / Service Charge Officer to support the Housing Income Services team. The role will focus on the management of leaseholder accounts, service charges, shared ownership charges, income collection and arrears recovery. The successful candidate will manage a caseload of leasehold accounts, support customers in financial difficulty, negotiate payment plans, maximise income collection and take appropriate recovery action where required. This role requires strong experience in social housing, leasehold or service charge account management, housing arrears recovery, customer contact, financial hardship support and working with vulnerable customers. Important - Please Read Carefully This is a specialist leasehold, service charge and housing income recovery role. Candidates must have experience of housing management within a social housing environment, debt recovery, housing arrears or leasehold/service charge account management. Candidates without social housing, leasehold, service charge, arrears recovery or housing income experience are unlikely to be considered. Key Responsibilities Manage a caseload of leasehold accounts Manage service charges and shared ownership charges Carry out account management and income collection activity Undertake arrears intervention and preventative action Maintain accurate customer account records and case notes Negotiate realistic payment plans Identify welfare benefit, Housing Benefit, DHP and Council Tax reduction entitlements Support customers with Universal Credit and Housing Benefit issues Enforce payment of housing charges where lease terms have been breached Progress cases through legal processes where required Serve notices and court documentation where required Submit unpaid housing charge and debt recovery cases to County Court Take electronic payments and handle payment information securely Set up and amend direct debit instructions Recover recharged repairs, support charge accounts and former debts Liaise with Homeless Prevention, Housing Management and external agencies Maintain accurate records in line with GDPR and information governance requirements Essential Experience & Skills Experience of housing management within a social housing environment Experience of leaseholder account management, service charges or housing income management Experience of debt recovery, housing arrears recovery or enforcement Experience working with vulnerable customers in financial hardship Experience delivering customer-focused services Awareness of housing legislation and landlord responsibilities Understanding of leaseholder obligations Experience working with other agencies Awareness of Information Governance and Data Protection principles Safeguarding awareness Strong numeracy, English and computer literacy skills Ability to explain policies and procedures clearly Strong communication and negotiation skills Ability to work under pressure and meet deadlines Qualifications Essential: Educated to GCSE level standard or equivalent, with minimum Grade C or equivalent in Maths and English. Desirable Housing-related qualification, such as NVQ Level 3 or above Working knowledge of welfare benefits Mediation or conflict management experience Experience using CX, NEC Housing or other housing management software Understanding of court protocol and court attendance Full driving licence and access to a vehicle for business use Additional Information The role is office based with hybrid working arrangements available. Candidates must be able to attend the office 2-3 days per week initially. Richmond, Harrogate or Selby office can be used as the base. Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ

ETO is recruiting a dynamic fundraiser, strategist, team-builder and opera lover. This senior role will work closely with ETO's CEO and Artistic Director, leading on all fundraising and on supporting a high-achieving and happy Development team. We are seeking an experienced, creative and self-motivated individual with the skills and passion to sustain and increase ETO's fundraised income and maintain and develop our crucial relationship with Arts Council England. ETO is part of ACE's National Portfolio, receiving £2.24M in the 26/27 NPO funding extension period. The Head of Development will hold a key position within ETO's senior management team working closely with the Executive Director and the CEO and Artistic Director. They will lead the work of the Development department, managing a Philanthropy Officer who works with our individual supporters, a Development Manager whose work focuses on Trusts & Foundations and our NPO grant, a Trusts & Foundations Officer, and a part-time Corporate Partnerships & Philanthropy Manager. The Head of Development will be a key part of ETO's management team, with vital responsibilities for income generation, strategic planning and organisational culture. We particularly encourage applications from disabled people and people from global majority backgrounds, as these groups are currently under-represented in the cultural sector.

Everyone deserves good mental health. The Mental Health Foundation is the UK's leading charity focused on the prevention of poor mental health. For more than 75 years, we have combined research, policy, campaigning and public engagement to challenge the causes of poor mental health and drive lasting change. Today, mental health outcomes across the UK are worsening, particularly for children and young people. While services remain focused on responding to crisis, we believe prevention must become the foundation of the UK's approach to mental health. Our new five-year strategy, 'A Call to Act: Fighting for Prevention in Mental Health' sets out an ambitious vision to achieve that change. Why we are recruiting After eight successful years, our current Chief Executive will be stepping down, creating an exciting opportunity for a new leader to guide the Foundation through its next phase of growth and impact. The organisation enters this transition from a position of strength: a clear and ambitious strategy, a talented and committed team of around 70 staff across the UK, strong finances, a respected national profile, a supportive Board and committed Chair. The opportunity As Chief Executive, you will be the chief ambassador of the Foundation. You will lead the delivery of our new strategy, strengthen our influence with governments, policymakers and partners, and ensure we continue to grow our impact and income. Working closely with the Board, a highly capable Senior Leadership Team, supporters and partners, you will champion prevention as the solution to the UK's mental health crisis, helping to shape policy, public understanding and systemic change across our priority areas: Championing prevention : so that we can prevent mental health problems before they take root, tackling the causes instead of waiting to treat the symptoms. Online worlds : so that people are protected from harm and are more mentally healthy in their online activity. Bullying and discrimination : so that children and young people are protected from the life-long harms these can lead to. Working lives : so that young people can thrive in mentally-healthy workplaces that support their wellbeing. This is an opportunity to lead one of the UK's most respected charities and improve the lives of millions of people. Who we are looking for We are seeking an inspiring, values-driven leader with the credibility, ambition and vision to take the Foundation forward. You will bring: Significant senior leadership experience as a CEO, Executive Director or similar SLT role A proven track record of leading organisational growth, impact and fundraising success Outstanding communication and strategic partnership-building skills Experience of engaging and influencing senior stakeholders, policymakers, funders and the media, to effect change Strong strategic, financial and organisational leadership capability A collaborative leadership style that empowers and develops others A commitment to equity, inclusion and the Foundation's values Knowledge of mental health, public health, prevention, related research, or campaigning would be highly advantageous, though we welcome applications from candidates with transferable leadership experience and relevant insights from closely adjacent or intersecting sectors. Join us This is a rare opportunity to lead a nationally respected organisation at a pivotal moment for mental health in the UK. If you are passionate about creating long-term social change and have the leadership skills to inspire people, influence systems and deliver impact at scale, we would love to hear from you. To read more about the organisation and role, please download the full appointment brief. Together, we can build a future where everyone can live with the good mental health they deserve. Closing date: 16 August 2026 People Beyond Profit Conversations: 20 - 31 August 2026 Mental Health Foundation Interviews: 7 September 2026 (in-person) 14 September 2026 (in-inperson)

Community Organisation Development Officer Home-Based (based in one of the south regions of England - South West, South East, London or the East of England) The Organisation Our client is a membership network for community organisations. Their goal is simple: to help community organisations be the best that they can be and to create a supportive environment for their work. They are now looking for a Community Organisation Development Officer to join them on a full-time, permanent basis, working 35 hours per week. The location of this role can be flexible depending on the candidate, however, you may be expected to work outside of your region from time to time. The Benefits - Salary of £35,995, with incremental increases to £40,194 per annum - 25 days' holiday (increasing by one day for each year of service, up to 30 days) - Three grace days between Christmas and New Year - Enhanced pension contribution with an employer contribution of up to 7% - Option to purchase annual leave via salary sacrifice (up to five days) - Volunteering days (up to five days) - TOIL policy - Employee Assistance Programme - In-house Mental Health First Aiders - Health Cash Plan scheme - Cycle to work scheme - Enhanced maternity leave of 10 weeks' full pay This is an exciting opportunity for a passionate individual with experience supporting businesses or community organisations and a strong financial focus to join our client's purpose-driven organisation. You'll have the chance to share expertise, respond to different needs and help shape stronger organisations, supporting them to build their capacity, strengthen their impact and create thriving, empowered communities. What's more, this home-based role offers the flexibility to do meaningful work from a location that suits you, alongside a well-rounded benefits package designed to support your life in and out of work. So, if you're ready to bring your skills and commitment to a role that helps strengthen communities across England, our client would love to hear from you. The Role As a Community Organisation Development Officer, you will support community organisations and partners to build their capacity, strengthen their impact and help create thriving, empowered communities. You will provide high-quality organisational development support to community-based organisations and other stakeholders through one-to-one advice, training, workshops and consultancy. Working closely with a range of groups, you will help identify needs, share expertise and support organisations to develop sustainable and effective ways of working. Additionally, you will: - Facilitate training sessions, workshops and consultancy activities - Support programme delivery through research, analysis, events and communications - Produce reports, case studies and other programme materials - Contribute to business development and income generation activities - Develop and respond to tenders and new opportunities - Engage with members to understand and respond to their needs About You To be considered as a Community Organisation Development Officer, you will need: - Experience providing support to businesses and/or community organisations - Excellent communication skills - A good level of financial literacy - Strong organisational skills - IT proficiency The closing date for this role is 29th June 2026. Initial online interviews will be held on 6th July 2026, and final interviews on 14th or 22nd July 2026. Other organisations may call this role Community Development Officer, Community Engagement Officer, Community Support Officer, Community Partnerships Officer, Development Officer, Community Programme Officer, or Community Development Co-ordinator. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're looking for a rewarding role as a Community Organisation Development Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Harris Hill is delighted to be working with St Luke's Hospice to recruit for a Senior Legacy Officer. Reporting to the Head of Public Fundraising, you will take ownership of our legacy fundraising programme, driving long-term income growth through inspiring campaigns, meaningful supporter stewardship and strategic development. This is an exciting opportunity for someone with legacy fundraising or supporter marketing experience who is ready to make a lasting impact within a respected and community-focused hospice. What You ll Be Doing Leading and developing St Luke s legacy fundraising programme Planning and delivering multi-channel legacy campaigns Managing Free Will Writing initiatives and legacy events Building strong relationships with legacy supporters, pledgers and professional partners Developing engaging supporter journeys and stewardship communications Monitoring pipelines, income forecasts and campaign performance Acting as an internal advocate for legacy giving across the organisation Ensuring all activity complies with fundraising regulations and GDPR We re looking for someone who brings: Experience in legacy fundraising, direct marketing or supporter led fundraising Excellent relationship building and communication skills Strong copywriting and storytelling ability Confidence using CRM systems, data and reporting tools Strong project management and organisational skills Sensitivity and empathy when working with donors and bereaved families Knowledge of fundraising regulations and data protection requirements A relevant fundraising or marketing qualification is desirable but not essential. Why Join St Luke s? At St Luke s Hospice, you ll be part of a compassionate and collaborative team dedicated to making every day matter for local people and their families. Salary & Benefits Salary: up to £35,000 per annum Contract type: Permanent, full time Location: London, Harrow, hybrid working , 2 days in the office Deadline: on rolling basis Interview: ASAP Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Finance Officer - Permanent - Carmarthen Hays Non-Qualified Finance are recruiting for a Finance Officer on behalf of a well-established organisation based in Carmarthen. This is a fantastic opportunity to join a collaborative finance team in a varied role, supporting the day-to-day running of financial processes, ensuring accuracy in reporting, and contributing to strong financial governance across the organisation. Reporting to the Finance Manager, the successful candidate will play an important role in maintaining reliable financial information and supporting wider business operations through effective financial management. Key responsibilities and experience required include: Producing and maintaining accurate financial records and reports Supporting periodic financial reporting and assisting with budget monitoring Processing and reconciling income and expenditure across multiple streams Supporting accounts payable and receivable processes Completing bank and balance sheet reconciliations and resolving variances Assisting with cashflow management and forecasting activities Supporting payroll-related processes and expense management Assisting with tax-related returns (e.g. VAT) and ensuring compliance Supporting specialised accounting areas, including account reconciliations and adjustments Assisting with audit preparation and responding to internal queries Working closely with colleagues across the business to provide financial support Contributing to continuous improvement of finance processes and systems The role requires strong analytical and organisational skills, with a high level of accuracy and attention to detail. Candidates should be confident using financial systems and Microsoft Excel, and able to manage competing priorities effectively. An AAT qualification (Level 3 or 4), or equivalent practical experience, is required. Candidates who are working towards or interested in progressing to further professional qualifications (such as ACCA or CIMA) will be well suited to this opportunity. Length of assignment: Permanent Hybrid policy: 3 days office / 2 days ho Location: Carmarthen Hours: Full-time Salary: £28,167 If your experience matches the above, and you are interested in the role, please get in touch for more details. You can apply now by sending your CV, or call Louis on .

Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield

Chief Executive Officer We are seeking an inspiring, values driven Chief Executive Officer to lead a trusted women's charity into its next chapter, strengthening impact, income and community influence. Salary: £55,000-£60,000 FTE (pro rata, DOE) Location: Holloway, London (hybrid working) Hours: 0.8 (some flexibility) Contract: Permanent Closing date: 26th June 2026 About the role This is a unique opportunity to lead a well established, community rooted women's organisation with over 40 years of history. As Chief Executive Officer, you will provide strategic leadership, operational oversight and external representation, working closely with a committed Board of Trustees. You will balance long term strategic thinking with hands on delivery, ensuring the organisation remains financially sustainable, well governed and responsive to the women it supports. Key responsibilities include: Developing and delivering a clear organisational strategy aligned to the charity's mission and values Leading, motivating and supporting a small, dedicated team Ensuring strong governance, safeguarding, compliance and operational systems Support high quality, person centred service delivery and impact through strategic oversight and delegation. Leading income generation across trusts, foundations, corporates, earned income and individual giving also including pitching to major donors and relationship building with communities Managing budgets, financial planning and organisational resources Acting as an ambassador and advocate, building partnerships across local VCS and local authorities Raising the organisation's profile, influence and reach locally and beyond About you You will be a confident, emotionally intelligent leader with senior level experience in the charity, community or related sectors. You are values led, collaborative and motivated by social justice, with the ability to inspire others and lead effectively through complexity. You will bring: Proven experience of strategic leadership, organisational development and growth A strong track record of fundraising and financial management Experience of working effectively with a Board of Trustees Excellent communication, influencing and partnership building skills A genuine commitment to equality, inclusion and supporting marginalised communities The ability to thrive in a small organisation, balancing strategy with delivery Experience in community services, welfare advice or working with women facing multiple disadvantage is welcomed but not essential. About the organisation The charity is a women only organisation based in North London with more than 40 years of history. It was established by women supporting one another through hardship and isolation and has since evolved to serve a diverse range of communities across London. Today, the organisation supports women facing poverty, insecure immigration status, domestic abuse, ill health and social exclusion. It provides a safe, welcoming space where women are listened to, supported and empowered to improve their wellbeing and independence. Please note: This is a women only role under Schedule 9 of the Equality Act 2010. DBS and right to work checks will apply. Other roles you may have experience of could include: Director, Managing Director, Executive Director, Charity Director, Head of Operations, Head of Services, Director of Communities, Director of Programmes, Deputy CEO, Strategic Lead

Migrant Help have an exciting opportunity to recruit a Funding & Impact Officer to join our team! Location: Homebased Contract: Permanent Hours: 20 hours per week ?Salary: £34,682 (pro rata) About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. The Funding & Impact Officer role: Part of the Income and Partnerships team, the Funding and Impact Officer is a new and exciting role at Migrant Help. You will collate and analyse our programme monitoring and evaluation, and support income generation. You will be responsible for ensuring that the growth in fundraised, restricted and unrestricted, income is managed effectively, complies with charity law, delivers robust financial reporting, and works across both support and frontline teams to guarantee that essential items and support reaches those most in need. If you have demonstrable experience collating and analysing data with excellent project management skills and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Funding & Impact Officer: Working with the Head of Income & Partnerships, the Deputy Director of Finance and wider income team to maintain and document restricted income generated. To coordinate and monitor incoming Zakat funds and coordination of the restricted income working group. To manage the distribution, and maintaining accurate financial records, of the internal funding pots supporting our front line services teams. Maintain sight of all restricted grants/income and internal funding pot spend, preparing regular reporting of financial records. Support Income & Partnership colleagues to analyse and manage grant financial data. Work proactively to identify and mitigate financial risk at all levels and report to the Finance team when needed. Provide financial analysis as needed in relation to grant spend. Prepare financial reports in collaboration with Finance, Income & Partnerships and operational colleagues for submission to donors. Work closely with the Finance team to ensure financial reporting and accounting is completed effectively and on time. Support the Finance team with grant / donor audit processes. Follow up with Finance team, and any grant partners, on previous audit recommendations, including any policies and procedures requiring revision. Work with any partners receiving grant funds to co-ordinate and provide assistance as required to ensure that their reporting and forecasting are accurate and that all appropriate documentation is captured. Act as operational finance point of contact for all partners, providing the support needed so that partners financial management is accurate and follows donor requirements. Track financial reports submissions, prepare and review all financial reports submitted by partners and check sample supporting documents. The experience and skills you need as our Funding & Impact Officer: Ability to create effective donation impact reporting systems. Demonstrable experience of working successfully both as part of a team, and taking initiative to organise own workload Some knowledge of different types of fundraising, and the related development and research methods Demonstrable ability to use initiative and work with minimal instruction Some knowledge and understanding of financial systems Confident in creating financial reports and managing multi year funding Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: ?This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 13 July 2026 If you are interested in becoming our new Funding & Impact Officer, please click 'APPLY' today. We look forward to hearing from you! Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.

Senior Complaints Officer (Housing) Location : Hackney E8 - Hybrid Rate : 339 per day (Umbrella) / 252 per day (PAYE) Start: ASAP Directorate : Climate, Homes and Economy / Housing Reports To : Performance Improvement and Complaints Manager Job Purpose : The London Borough of Hackney is seeking a Senior Complaints Officer to join our Housing Transformation Team. In this role, you will ensure our Housing services fulfill our complaints handling framework, providing assurance that robust corporate and statutory systems are in place. You will work closely with Assistant Directors and managers across the service to deliver responsive, customer-focused, and value-for-money services. Key Responsibilities : Undertake thorough investigations into sensitive and complex resident and Housing Ombudsman complaints, as well as managing Member Enquiries. Check and quality-assure the work of team members. Lead on workstreams and projects that involve managing input from partners and teams across the wider organisation. Identify where service failures and inefficiencies create unnecessary demand. Capture lessons learned and highlight common trends to drive long-term service improvements. Provide support and guidance to less experienced staff and Performance Officers in complaints handling. Build effective relationships with external partners to share intelligence and coordinate joint action. What We Are Looking For: Extensive experience in housing complaints investigation and resolution, with a track record of achieving excellent outcomes for residents. Experience of dealing with stage 1 and stage 2 complaint s with confidence The ability to cut through complex evidence, identify root causes, and reach timely, independent decisions. Outstanding interpersonal skills, with the ability to manage relationships with senior managers, partners, and residents who may be frustrated or angry due to service failures. A flexible approach, capable of contributing to multiple projects across different parts of the Housing service simultaneously. Sector Knowledge: Experience or in-depth knowledge in one or more of the following priority housing areas is highly advantageous: Housing Repairs Anti-Social Behaviour Management / Community Safety Home Ownership and Service Charges Tenancy Services and Income Collection TMO Management, Resident Engagement, and Planned Works Resident Safety To Apply : If you have the relevant experience and the drive to thrive in a high-performing culture and want to help us shape a better housing service for Hackney residents, please submit your CV today! Please note due to the high number of applications only successful applicants will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.