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senior qa manager
fortice
Senior/Principle Full Stack Engineer - React, Node, AWS
fortice Bury, Lancashire
Senior/Principle Full Stack Engineer Clearance required: BPSS Nationality requirement: N/a Location: Pilsworth, Bury 3 days onsite per week Mandated Umbrella Only Job Description: Role Summary We are supporting a leading global footwear retailer in establishing dedicated Marketplace and Conversion Optimisation squads to accelerate digital commerce improvements ahead of Peak. We are seeking exceptional Senior/Principal Full Stack Engineers who combine deep technical expertise with strong product thinking and software craftsmanship. This is a hands-on engineering role. Successful candidates will spend the majority of their time  designing, building and shipping production software while embedding modern engineering practices within the squad. These engineers are expected to act as Engineering Catalysts-leading by example, improving engineering quality, accelerating delivery and raising the capability of the wider team through day-to-day delivery. This is not a traditional senior developer role. We are looking for engineers who think beyond tickets, understand customer outcomes and help create high-performing engineering teams. Key Responsibilities Deliver Customer Outcomes: Design, build and deploy scalable, secure and cloud-native applications across Marketplace and Conversion domains. Work closely with Product Managers, Business Analysts, Data Analysts and QA to understand customer problems and translate them into technical solutions. Deliver customer-facing capabilities that improve conversion, customer experience and commercial outcomes. Take ownership of features from discovery through production. Lead Through Hands-on Engineering Lead technical delivery through hands-on software engineering. Build production-ready software every sprint. Pair programme with engineers to solve complex technical challenges. Drive pragmatic engineering decisions balancing speed, quality and maintainability. Own technical implementation across the SDLC. Embed Engineering Excellence: Champion software craftsmanship and clean code. Embed engineering standards and best practices into day-to-day delivery. Drive code quality through peer reviews and collaborative development. Promote reusable components, modular design and maintainable solutions. Embed automated testing and secure-by-default engineering. Mentor engineers through pairing and technical leadership. Accelerate Engineering Delivery: Adopt and improve standard CI/CD pipelines and engineering tooling. Remove engineering friction across build, test and deployment. Improve release quality, deployment confidence and delivery predictability. Drive automation across the engineering life cycle. Contribute reusable engineering assets, templates and patterns. Continuously improve developer experience. Build Quality into Every Release: Deliver production-ready software with quality built in. Embed automated testing, quality gates and security checks. Support progressive delivery using feature flags and safe deployment techniques. Ensure applications are observable, resilient and operationally ready. Improve build success rates and deployment reliability. Architecture & Engineering: Design solutions aligned to business domains and modern architecture principles. Build loosely coupled, scalable and maintainable services. Apply reusable architecture patterns and engineering guardrails. Collaborate with Architecture while maintaining delivery pace. Reduce technical debt through pragmatic engineering decisions. Continuous Improvement: Identify engineering bottlenecks and delivery inefficiencies. Improve developer productivity through automation and simplification. Contribute to engineering communities, playbooks and knowledge sharing. Create a culture of ownership and continuous improvement. Leave reusable engineering assets for future teams. AI-enabled Engineering: AI-assisted software development. Test generation and documentation. Code review support. Engineering knowledge retrieval. Root cause analysis and troubleshooting. Developer copilots where they improve productivity and quality. Technical Skills Essential: Strong Full Stack software engineering experience. React/Next.js. Node.js/TypeScript. Strong AWS cloud-native development experience. REST APIs and microservices. GitHub and modern Git workflows. CI/CD and continuous delivery. Automated testing. Agile product delivery. Desirable: CommerceTools or similar composable commerce platforms. Terraform/Infrastructure as Code. GitHub Actions. Docker/Kubernetes. Monorepo development. Event-driven architecture. Observability platforms. Feature flag frameworks. AI-assisted development tools (GitHub Copilot, Cursor, Claude Code, Gemini Code Assist). Experience 8+ years commercial Full Stack software engineering experience. Proven delivery of cloud-native digital products. Experience working within cross-functional Agile product teams. Strong understanding of modern software engineering, DevOps and engineering best practices. Experience mentoring engineers through hands-on delivery.
Jul 02, 2026
Contractor
Senior/Principle Full Stack Engineer Clearance required: BPSS Nationality requirement: N/a Location: Pilsworth, Bury 3 days onsite per week Mandated Umbrella Only Job Description: Role Summary We are supporting a leading global footwear retailer in establishing dedicated Marketplace and Conversion Optimisation squads to accelerate digital commerce improvements ahead of Peak. We are seeking exceptional Senior/Principal Full Stack Engineers who combine deep technical expertise with strong product thinking and software craftsmanship. This is a hands-on engineering role. Successful candidates will spend the majority of their time  designing, building and shipping production software while embedding modern engineering practices within the squad. These engineers are expected to act as Engineering Catalysts-leading by example, improving engineering quality, accelerating delivery and raising the capability of the wider team through day-to-day delivery. This is not a traditional senior developer role. We are looking for engineers who think beyond tickets, understand customer outcomes and help create high-performing engineering teams. Key Responsibilities Deliver Customer Outcomes: Design, build and deploy scalable, secure and cloud-native applications across Marketplace and Conversion domains. Work closely with Product Managers, Business Analysts, Data Analysts and QA to understand customer problems and translate them into technical solutions. Deliver customer-facing capabilities that improve conversion, customer experience and commercial outcomes. Take ownership of features from discovery through production. Lead Through Hands-on Engineering Lead technical delivery through hands-on software engineering. Build production-ready software every sprint. Pair programme with engineers to solve complex technical challenges. Drive pragmatic engineering decisions balancing speed, quality and maintainability. Own technical implementation across the SDLC. Embed Engineering Excellence: Champion software craftsmanship and clean code. Embed engineering standards and best practices into day-to-day delivery. Drive code quality through peer reviews and collaborative development. Promote reusable components, modular design and maintainable solutions. Embed automated testing and secure-by-default engineering. Mentor engineers through pairing and technical leadership. Accelerate Engineering Delivery: Adopt and improve standard CI/CD pipelines and engineering tooling. Remove engineering friction across build, test and deployment. Improve release quality, deployment confidence and delivery predictability. Drive automation across the engineering life cycle. Contribute reusable engineering assets, templates and patterns. Continuously improve developer experience. Build Quality into Every Release: Deliver production-ready software with quality built in. Embed automated testing, quality gates and security checks. Support progressive delivery using feature flags and safe deployment techniques. Ensure applications are observable, resilient and operationally ready. Improve build success rates and deployment reliability. Architecture & Engineering: Design solutions aligned to business domains and modern architecture principles. Build loosely coupled, scalable and maintainable services. Apply reusable architecture patterns and engineering guardrails. Collaborate with Architecture while maintaining delivery pace. Reduce technical debt through pragmatic engineering decisions. Continuous Improvement: Identify engineering bottlenecks and delivery inefficiencies. Improve developer productivity through automation and simplification. Contribute to engineering communities, playbooks and knowledge sharing. Create a culture of ownership and continuous improvement. Leave reusable engineering assets for future teams. AI-enabled Engineering: AI-assisted software development. Test generation and documentation. Code review support. Engineering knowledge retrieval. Root cause analysis and troubleshooting. Developer copilots where they improve productivity and quality. Technical Skills Essential: Strong Full Stack software engineering experience. React/Next.js. Node.js/TypeScript. Strong AWS cloud-native development experience. REST APIs and microservices. GitHub and modern Git workflows. CI/CD and continuous delivery. Automated testing. Agile product delivery. Desirable: CommerceTools or similar composable commerce platforms. Terraform/Infrastructure as Code. GitHub Actions. Docker/Kubernetes. Monorepo development. Event-driven architecture. Observability platforms. Feature flag frameworks. AI-assisted development tools (GitHub Copilot, Cursor, Claude Code, Gemini Code Assist). Experience 8+ years commercial Full Stack software engineering experience. Proven delivery of cloud-native digital products. Experience working within cross-functional Agile product teams. Strong understanding of modern software engineering, DevOps and engineering best practices. Experience mentoring engineers through hands-on delivery.
South Yorkshire Fire & Rescue
Home Fire Safety Advisor
South Yorkshire Fire & Rescue Barnsley, Yorkshire
We are inviting applications for the role of Home Fire Safety Advisor within the Prevention function, based at either Barnsley or Doncaster Station. Home Fire Safety Advisor Location(s): Barnsley Station S70 or Doncaster Station DN2 Hours: Full or Part Time available Contract(s): Permanent x6 Salary: £28,598 £31,022 per annum, pro rata for part time hours (Grade 5). To increase subject to national pay award negotiations for 2026. This is a vital frontline role focused on safeguarding and protecting vulnerable individuals through the delivery of targeted, high-quality home safety interventions across South Yorkshire. Home Fire Safety Advisors work directly with individuals, families and communities to identify and reduce fire risk, promote safer behaviours, and ensure appropriate support is in place for those most at risk of harm or neglect. The role involves planning and delivering high-risk Home Fire Safety Visits, managing single-agency cases, and working closely with partner organisations to support individuals with complex needs. You will be responsible for accurately recording case activity, making safeguarding referrals where required, and escalating complex cases to the Senior Home Fire Safety Advisor in line with organisational procedures. You will regularly engage with vulnerable individuals, requiring strong interpersonal skills, professional judgement and the ability to work with empathy and resilience. The role includes partnership working with local authorities, health services, voluntary organisations and other agencies to ensure joined-up, effective interventions. Home Fire Safety Advisors also support wider prevention activity, including community engagement events and campaigns, contributing to the delivery of prevention priorities and initiatives. Equality, Diversity and Inclusion (EDI) are central to the role, and post holders are expected to ensure services are accessible, inclusive and responsive to the diverse needs of South Yorkshire s communities. This role requires individuals who can work with a high degree of autonomy, manage competing priorities and maintain accurate records, while also working collaboratively as part of a wider Prevention team. Participation in clinical supervision and reflective practice is an important element of the role, supporting wellbeing and professional development when working with potentially traumatic safeguarding cases. To support the effective delivery of community safety activities, post holders will be required to work up to 6 evenings and 10 weekend days per year. These hours will be scheduled in advance and remunerated in accordance with Green Book terms and conditions. Closing date for applications is 0900 hours on Wednesday 15 July. Interviews will be held week commencing 27th July at our Training and Development Centre Beaver Hill Road, Sheffield, S13 9QA Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 28 days annual leave (pro-rata) plus Bank. Holidays. Annual leave increases after 5 years service to 32 days, followed by an extra day a year up to a maximum of 37 days. We also operate a generous flexi time attendance scheme. Most of our corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager. Flexi time can be accrued with a potential of up to 13 days to be taken within a year. All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with personal contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. 1/49th of your pensionable salary is added to your pot per year plus cost of living adjustments. Further information on the scheme, and additional benefits, can be found on the LGPS website. Other benefits include (but not limited to) enhanced sick pay, access to free on-site gyms, a cycle 2 work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes and the opportunity to join the TransaveUK credit union. We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive. Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake regulated activity which is a term related to working with children or vulnerable adults. South Yorkshire Fire & Rescue s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. If you require any of our recruitment documents in larger print you will be able to contact SYFR recruitment team. No agencies please.
Jul 02, 2026
Full time
We are inviting applications for the role of Home Fire Safety Advisor within the Prevention function, based at either Barnsley or Doncaster Station. Home Fire Safety Advisor Location(s): Barnsley Station S70 or Doncaster Station DN2 Hours: Full or Part Time available Contract(s): Permanent x6 Salary: £28,598 £31,022 per annum, pro rata for part time hours (Grade 5). To increase subject to national pay award negotiations for 2026. This is a vital frontline role focused on safeguarding and protecting vulnerable individuals through the delivery of targeted, high-quality home safety interventions across South Yorkshire. Home Fire Safety Advisors work directly with individuals, families and communities to identify and reduce fire risk, promote safer behaviours, and ensure appropriate support is in place for those most at risk of harm or neglect. The role involves planning and delivering high-risk Home Fire Safety Visits, managing single-agency cases, and working closely with partner organisations to support individuals with complex needs. You will be responsible for accurately recording case activity, making safeguarding referrals where required, and escalating complex cases to the Senior Home Fire Safety Advisor in line with organisational procedures. You will regularly engage with vulnerable individuals, requiring strong interpersonal skills, professional judgement and the ability to work with empathy and resilience. The role includes partnership working with local authorities, health services, voluntary organisations and other agencies to ensure joined-up, effective interventions. Home Fire Safety Advisors also support wider prevention activity, including community engagement events and campaigns, contributing to the delivery of prevention priorities and initiatives. Equality, Diversity and Inclusion (EDI) are central to the role, and post holders are expected to ensure services are accessible, inclusive and responsive to the diverse needs of South Yorkshire s communities. This role requires individuals who can work with a high degree of autonomy, manage competing priorities and maintain accurate records, while also working collaboratively as part of a wider Prevention team. Participation in clinical supervision and reflective practice is an important element of the role, supporting wellbeing and professional development when working with potentially traumatic safeguarding cases. To support the effective delivery of community safety activities, post holders will be required to work up to 6 evenings and 10 weekend days per year. These hours will be scheduled in advance and remunerated in accordance with Green Book terms and conditions. Closing date for applications is 0900 hours on Wednesday 15 July. Interviews will be held week commencing 27th July at our Training and Development Centre Beaver Hill Road, Sheffield, S13 9QA Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 28 days annual leave (pro-rata) plus Bank. Holidays. Annual leave increases after 5 years service to 32 days, followed by an extra day a year up to a maximum of 37 days. We also operate a generous flexi time attendance scheme. Most of our corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager. Flexi time can be accrued with a potential of up to 13 days to be taken within a year. All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with personal contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. 1/49th of your pensionable salary is added to your pot per year plus cost of living adjustments. Further information on the scheme, and additional benefits, can be found on the LGPS website. Other benefits include (but not limited to) enhanced sick pay, access to free on-site gyms, a cycle 2 work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes and the opportunity to join the TransaveUK credit union. We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive. Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake regulated activity which is a term related to working with children or vulnerable adults. South Yorkshire Fire & Rescue s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. If you require any of our recruitment documents in larger print you will be able to contact SYFR recruitment team. No agencies please.
Hamberley Care Management Limited
Clinical Deputy Manager
Hamberley Care Management Limited Brampton, Cambridgeshire
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Deputy Manager to help us achieve our goals. Joining us at Montague House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Working with the Home Manager and Quality Assurance team, the Deputy Manager will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns. Could you be part of our team? We are recruiting for a Deputy manager to join our dynamic team. The successful applicant will be/have: Registered Nurse with valid NMC Pin and demonstrable post registration experience Managing or mentoring experience Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable People Management experience Possess committed and organised approach A confident communicator with excellent verbal and written communication skills If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Montague House Montague House is a luxurious care home in Brampton, Huntingdon, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Jul 02, 2026
Full time
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Deputy Manager to help us achieve our goals. Joining us at Montague House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Working with the Home Manager and Quality Assurance team, the Deputy Manager will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns. Could you be part of our team? We are recruiting for a Deputy manager to join our dynamic team. The successful applicant will be/have: Registered Nurse with valid NMC Pin and demonstrable post registration experience Managing or mentoring experience Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable People Management experience Possess committed and organised approach A confident communicator with excellent verbal and written communication skills If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Montague House Montague House is a luxurious care home in Brampton, Huntingdon, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Hamberley Care Management Limited
Clinical Lead
Hamberley Care Management Limited Verwood, Dorset
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Clinical Lead to help us achieve our goals. Working with the Home Manager and Quality Assurance team, the Clinical Lead will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required Joining us at Verwood House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/ CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. Support and reimbursement of your revalidation costs and NMC annual fees. What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Clinical and Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns. Could you be part of our team? We are recruiting for a Clinical Lead to join our dynamic team. The successful applicant will be/have: Registered Nurse with valid NMC Pin and demonstrable post registration experience Managing or mentoring experience. Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable. People Management experience Possess committed and organised approach. A confident communicator with excellent verbal and written communication skills. If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Join us at Verwood's most stunning care home Verwood House is a luxurious care home in Verwood, Dorset, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Jul 02, 2026
Full time
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Clinical Lead to help us achieve our goals. Working with the Home Manager and Quality Assurance team, the Clinical Lead will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required Joining us at Verwood House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/ CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. Support and reimbursement of your revalidation costs and NMC annual fees. What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Clinical and Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns. Could you be part of our team? We are recruiting for a Clinical Lead to join our dynamic team. The successful applicant will be/have: Registered Nurse with valid NMC Pin and demonstrable post registration experience Managing or mentoring experience. Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable. People Management experience Possess committed and organised approach. A confident communicator with excellent verbal and written communication skills. If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Join us at Verwood's most stunning care home Verwood House is a luxurious care home in Verwood, Dorset, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Hamberley Care Management Limited
Clinical Lead
Hamberley Care Management Limited Southampton, Hampshire
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Clinical Lead to help us achieve our goals. Working with the Home Manager and Quality Assurance team, the Clinical Lead will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required Joining us at Templeton Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/ CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. Support and reimbursement of your revalidation costs and NMC annual fees. What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Clinical and Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns. Could you be part of our team? We are recruiting for a Clinical Lead to join our dynamic team. The successful applicant will be/have: Registered Nurse with valid NMC Pin and demonstrable post registration experience Managing or mentoring experience. Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable. People Management experience Possess committed and organised approach. A confident communicator with excellent verbal and written communication skills. If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Join us at Southamptons most stunning care home Templeton Place Care Home is a luxurious care home in Nursling, Southampton, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Jul 02, 2026
Full time
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Clinical Lead to help us achieve our goals. Working with the Home Manager and Quality Assurance team, the Clinical Lead will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required Joining us at Templeton Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/ CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. Support and reimbursement of your revalidation costs and NMC annual fees. What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Clinical and Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns. Could you be part of our team? We are recruiting for a Clinical Lead to join our dynamic team. The successful applicant will be/have: Registered Nurse with valid NMC Pin and demonstrable post registration experience Managing or mentoring experience. Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable. People Management experience Possess committed and organised approach. A confident communicator with excellent verbal and written communication skills. If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Join us at Southamptons most stunning care home Templeton Place Care Home is a luxurious care home in Nursling, Southampton, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Hamberley Care Management Limited
Deputy Manager - Clinical
Hamberley Care Management Limited Reading, Oxfordshire
Be all you can be with Hamberley. Be part of something special from the very beginning - register your interest to join the team at our brand-new Thames Wood House Care Home opening in 2026. At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Deputy Manager (clinical) Lead to help us achieve our goals. Working with the Home Manager and Quality Assurance team, the Deputy Manager (clinical) will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required Joining us at Thames Wood House, our soon to open luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/ CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. Support and reimbursement of your revalidation costs and NMC annual fees. What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Clinical and Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns. Could you be part of our team? We are recruiting for a Clinical Lead to join our dynamic team. The successful applicant will be/have: Registered Nurse with valid NMC Pin and demonstrable post registration experience Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable. People Management experience Possess committed and organised approach. A confident communicator with excellent verbal and written communication skills. If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Join us at Wargrave's most stunning care home Thames Wood House Care home is a luxurious care home in Wargrave, Reading, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Jul 02, 2026
Full time
Be all you can be with Hamberley. Be part of something special from the very beginning - register your interest to join the team at our brand-new Thames Wood House Care Home opening in 2026. At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Deputy Manager (clinical) Lead to help us achieve our goals. Working with the Home Manager and Quality Assurance team, the Deputy Manager (clinical) will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required Joining us at Thames Wood House, our soon to open luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/ CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. Support and reimbursement of your revalidation costs and NMC annual fees. What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Clinical and Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns. Could you be part of our team? We are recruiting for a Clinical Lead to join our dynamic team. The successful applicant will be/have: Registered Nurse with valid NMC Pin and demonstrable post registration experience Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable. People Management experience Possess committed and organised approach. A confident communicator with excellent verbal and written communication skills. If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Join us at Wargrave's most stunning care home Thames Wood House Care home is a luxurious care home in Wargrave, Reading, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Escape
Head of Quality Control
Escape Bridgefoot, Angus
Head of Quality Control Dundee Competitive + Bonus + Excellent Benefits Escape Recruitment is working with a well-established and growing regulated manufacturing business seeking a Head of Quality Control to lead its laboratory function. This is a senior leadership position reporting directly into site leadership and offers the opportunity to shape the future direction of a Quality Control department during an exciting period of growth and investment. Leading a team of approximately 25 employees through a structure of Team Leaders and Analysts, you'll be responsible for ensuring the delivery of safe, compliant and efficient laboratory operations while driving continuous improvement, performance and capability across the function. Key Responsibilities Lead and develop the Quality Control function Manage Team Leaders and laboratory personnel Drive GMP compliance and quality standards Support site leadership strategy and operational objectives Improve laboratory efficiency and capacity planning Support audits and regulatory compliance activities Drive continuous improvement projects Develop talent and succession plans within the QC team Collaborate closely with Production, QA, Supply Chain and Engineering teams What We're Looking For Proven QC leadership experience within pharmaceutical manufacturing Strong laboratory background with hands-on technical understanding Experience leading managers or supervisors Strong people leadership and coaching skills Knowledge of GMP environments Experience driving performance and continuous improvement Degree qualified within a relevant scientific discipline Package Competitive basic salary 15% annual bonus Private medical insurance Medicash scheme 30 days annual leave Employer pension contribution
Jul 01, 2026
Full time
Head of Quality Control Dundee Competitive + Bonus + Excellent Benefits Escape Recruitment is working with a well-established and growing regulated manufacturing business seeking a Head of Quality Control to lead its laboratory function. This is a senior leadership position reporting directly into site leadership and offers the opportunity to shape the future direction of a Quality Control department during an exciting period of growth and investment. Leading a team of approximately 25 employees through a structure of Team Leaders and Analysts, you'll be responsible for ensuring the delivery of safe, compliant and efficient laboratory operations while driving continuous improvement, performance and capability across the function. Key Responsibilities Lead and develop the Quality Control function Manage Team Leaders and laboratory personnel Drive GMP compliance and quality standards Support site leadership strategy and operational objectives Improve laboratory efficiency and capacity planning Support audits and regulatory compliance activities Drive continuous improvement projects Develop talent and succession plans within the QC team Collaborate closely with Production, QA, Supply Chain and Engineering teams What We're Looking For Proven QC leadership experience within pharmaceutical manufacturing Strong laboratory background with hands-on technical understanding Experience leading managers or supervisors Strong people leadership and coaching skills Knowledge of GMP environments Experience driving performance and continuous improvement Degree qualified within a relevant scientific discipline Package Competitive basic salary 15% annual bonus Private medical insurance Medicash scheme 30 days annual leave Employer pension contribution
James Lewis Recruitment
Senior M&E Construction Manager
James Lewis Recruitment Camberley, Surrey
Senior M&E Construction Manager Camberley Data Centre Permanent or Contract £70,000 - £90,000 + package or £375 - £500 per day This is a role for an M&E Construction Manager who wants to be close to the delivery of a live data centre project. You will be joining a specialist project team delivering complex building services infrastructure in a critical environment. This is not a general construction management role. The focus will be on coordinating mechanical, electrical and specialist services on site, driving subcontractors, maintaining programme and making sure the installation is delivered safely, cleanly and to the right standard. You will need to be comfortable working in a fast-moving environment where drawings, coordination, quality, access, logistics and commissioning requirements all need to be managed properly. What you ll be doing Managing day-to-day M&E construction activity across a live data centre project. Coordinating mechanical, electrical and specialist subcontractors to make sure works are delivered safely, correctly and in line with programme. Driving installation works across areas such as containment, LV distribution, cabling, switchgear, UPS systems, generators, cooling systems, pipework, BMS, fire alarm, security, structured cabling and associated technical infrastructure. Working closely with Project Managers, Engineers, Supervisors, Design Managers, QA teams, commissioning teams and client-side representatives. Managing short-term lookahead programmes, labour planning, workface coordination, RAMS, permits, progress updates and site constraints. Maintaining installation quality through inspections, snagging, QA checks, ITPs, test records and handover information. Helping resolve site issues before they affect programme, cost, quality or commissioning. Supporting the transition from construction into testing, commissioning and project handover. Making sure subcontractors are working safely and that site standards are properly maintained. What you ll need Previous experience as an M&E Construction Manager, Building Services Manager, MEP Manager, Senior Supervisor or Site Manager on technically detailed projects. Strong building services experience, ideally gained with an M&E contractor, data centre specialist, main contractor technical services team or mission critical contractor. Data centre experience would be ideal, but experience on commercial, pharmaceutical, healthcare, life sciences, infrastructure, industrial or other technically complex M&E projects would also be relevant. A good understanding of M&E installation sequencing, drawings, coordination, QA, commissioning requirements and site delivery. The ability to manage subcontractors, drive progress and keep control of multiple work areas at once. Strong communication skills and the confidence to deal with engineers, supervisors, subcontractors, client teams and senior project leadership. SMSTS, CSCS or ECS and First Aid would be expected. Why this role This is a strong opportunity to move onto a data centre project without needing to already be a fully established data centre specialist. You will be involved in a technically demanding environment, working closely with the project team and taking responsibility for making sure the M&E installation is delivered properly on site. For someone with solid building services experience who wants to strengthen their critical environment exposure, this is a good move. Apply now or get in touch for a confidential conversation.
Jul 01, 2026
Full time
Senior M&E Construction Manager Camberley Data Centre Permanent or Contract £70,000 - £90,000 + package or £375 - £500 per day This is a role for an M&E Construction Manager who wants to be close to the delivery of a live data centre project. You will be joining a specialist project team delivering complex building services infrastructure in a critical environment. This is not a general construction management role. The focus will be on coordinating mechanical, electrical and specialist services on site, driving subcontractors, maintaining programme and making sure the installation is delivered safely, cleanly and to the right standard. You will need to be comfortable working in a fast-moving environment where drawings, coordination, quality, access, logistics and commissioning requirements all need to be managed properly. What you ll be doing Managing day-to-day M&E construction activity across a live data centre project. Coordinating mechanical, electrical and specialist subcontractors to make sure works are delivered safely, correctly and in line with programme. Driving installation works across areas such as containment, LV distribution, cabling, switchgear, UPS systems, generators, cooling systems, pipework, BMS, fire alarm, security, structured cabling and associated technical infrastructure. Working closely with Project Managers, Engineers, Supervisors, Design Managers, QA teams, commissioning teams and client-side representatives. Managing short-term lookahead programmes, labour planning, workface coordination, RAMS, permits, progress updates and site constraints. Maintaining installation quality through inspections, snagging, QA checks, ITPs, test records and handover information. Helping resolve site issues before they affect programme, cost, quality or commissioning. Supporting the transition from construction into testing, commissioning and project handover. Making sure subcontractors are working safely and that site standards are properly maintained. What you ll need Previous experience as an M&E Construction Manager, Building Services Manager, MEP Manager, Senior Supervisor or Site Manager on technically detailed projects. Strong building services experience, ideally gained with an M&E contractor, data centre specialist, main contractor technical services team or mission critical contractor. Data centre experience would be ideal, but experience on commercial, pharmaceutical, healthcare, life sciences, infrastructure, industrial or other technically complex M&E projects would also be relevant. A good understanding of M&E installation sequencing, drawings, coordination, QA, commissioning requirements and site delivery. The ability to manage subcontractors, drive progress and keep control of multiple work areas at once. Strong communication skills and the confidence to deal with engineers, supervisors, subcontractors, client teams and senior project leadership. SMSTS, CSCS or ECS and First Aid would be expected. Why this role This is a strong opportunity to move onto a data centre project without needing to already be a fully established data centre specialist. You will be involved in a technically demanding environment, working closely with the project team and taking responsibility for making sure the M&E installation is delivered properly on site. For someone with solid building services experience who wants to strengthen their critical environment exposure, this is a good move. Apply now or get in touch for a confidential conversation.
Barclays
Senior Risk Assessment Unit Quality Control AVP
Barclays Great Houghton, Northamptonshire
Role: Senior Risk Assessment Unit Quality Control Location: Northampton Role The QC/QA Analyst is responsible for ensuring that operational outputs meet regulatory, internal, and industry standards. This role acts as a critical checkpoint, utilizing a "check and challenge" framework to identify errors, mitigate risks, and drive continuous improvement across the business unit. Key Responsibilities Quality Oversight: Execute scheduled Quality Control (QC) and Quality Assurance (QA) testing on high-volume and complex processes. Stakeholder Engagement: Communicate findings and provide constructive feedback to operational teams and managers. Root Cause Analysis: Identify recurring trends or systemic failures and suggest remedial actions to leadership. Reporting: Produce detailed quality reports and dashboards for senior management, highlighting key risks and performance metrics. Process Improvement: Collaborate with stakeholders to refine standard operating procedures (SOPs) based on QA results. Working Background & Experience Financial Crime Expertise: A broad understanding of financial threats is essential, extending beyond a narrow specialisation like KYC/AML. QC & QA Experience: Proven experience working within a formal Quality Control or Quality Assurance function. Investigations Background: Highly desirable. Experience in reviewing various entities and jurisdictions is a significant advantage. Technical Skills: Proficient in Microsoft Excel. While we can provide training, the ability to use pivot tables is preferred. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Jul 01, 2026
Full time
Role: Senior Risk Assessment Unit Quality Control Location: Northampton Role The QC/QA Analyst is responsible for ensuring that operational outputs meet regulatory, internal, and industry standards. This role acts as a critical checkpoint, utilizing a "check and challenge" framework to identify errors, mitigate risks, and drive continuous improvement across the business unit. Key Responsibilities Quality Oversight: Execute scheduled Quality Control (QC) and Quality Assurance (QA) testing on high-volume and complex processes. Stakeholder Engagement: Communicate findings and provide constructive feedback to operational teams and managers. Root Cause Analysis: Identify recurring trends or systemic failures and suggest remedial actions to leadership. Reporting: Produce detailed quality reports and dashboards for senior management, highlighting key risks and performance metrics. Process Improvement: Collaborate with stakeholders to refine standard operating procedures (SOPs) based on QA results. Working Background & Experience Financial Crime Expertise: A broad understanding of financial threats is essential, extending beyond a narrow specialisation like KYC/AML. QC & QA Experience: Proven experience working within a formal Quality Control or Quality Assurance function. Investigations Background: Highly desirable. Experience in reviewing various entities and jurisdictions is a significant advantage. Technical Skills: Proficient in Microsoft Excel. While we can provide training, the ability to use pivot tables is preferred. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Coforge U.K. Ltd
Practice Manager
Coforge U.K. Ltd Telford, Shropshire
Role: Practice Manager Work location: Telford, UK (2 days per week) Job type: Permanent Mandatory: Candidates must be SC eligible . Job Spec: Quality Strategy & Governance Develop and maintain quality approaches tailored to each programme or product, ensuring clarity and alignment across teams. Shape or validate test strategies to ensure comprehensive functional, non-functional, and process coverage. Consistently advocate for quality as a shared responsibility throughout the delivery life cycle. Conduct or coordinate formal quality reviews, assessments, and audits across teams or vendor partners. Identify gaps in processes, trace root causes, and recommend sustainable corrective actions. Verify the effectiveness of corrective actions and ensure compliance with standards and governance frameworks. Risk Management & Testability Collaborate with engineering, architecture, and product leads to anticipate risks early and influence design choices for improved testability and reliability. Lead release readiness assessments, ensuring coverage, defects, risks, and compliance are fully evaluated prior to go-live. Communicate risks and issues clearly to technical and non-technical stakeholders. Team Guidance & Continuous Improvement Serve as the senior quality advisor, helping teams interpret expectations, select appropriate testing methods, and overcome delivery challenges. Provide mentorship to QAT engineers, automation specialists, and cross-functional team members. Facilitate continuous improvement discussions grounded in data, insights, and practical constraints. Provide practical training, playbooks, and reusable patterns to embed best practices within teams. Tools, Automation & Environment Readiness Review team test artefacts (test plans, automation frameworks, performance strategies) to ensure robustness and alignment with organisational expectations. Promote effective use of testing and quality tools, including automation frameworks, CI/CD integrations, and analytics dashboards. Support teams in adopting, improving, and optimising test environments, datasets, and toolchains. Reporting & Stakeholder Communication Deliver reporting that highlights insights-not just metrics-to help leaders understand quality trends and make informed decisions.
Jul 01, 2026
Full time
Role: Practice Manager Work location: Telford, UK (2 days per week) Job type: Permanent Mandatory: Candidates must be SC eligible . Job Spec: Quality Strategy & Governance Develop and maintain quality approaches tailored to each programme or product, ensuring clarity and alignment across teams. Shape or validate test strategies to ensure comprehensive functional, non-functional, and process coverage. Consistently advocate for quality as a shared responsibility throughout the delivery life cycle. Conduct or coordinate formal quality reviews, assessments, and audits across teams or vendor partners. Identify gaps in processes, trace root causes, and recommend sustainable corrective actions. Verify the effectiveness of corrective actions and ensure compliance with standards and governance frameworks. Risk Management & Testability Collaborate with engineering, architecture, and product leads to anticipate risks early and influence design choices for improved testability and reliability. Lead release readiness assessments, ensuring coverage, defects, risks, and compliance are fully evaluated prior to go-live. Communicate risks and issues clearly to technical and non-technical stakeholders. Team Guidance & Continuous Improvement Serve as the senior quality advisor, helping teams interpret expectations, select appropriate testing methods, and overcome delivery challenges. Provide mentorship to QAT engineers, automation specialists, and cross-functional team members. Facilitate continuous improvement discussions grounded in data, insights, and practical constraints. Provide practical training, playbooks, and reusable patterns to embed best practices within teams. Tools, Automation & Environment Readiness Review team test artefacts (test plans, automation frameworks, performance strategies) to ensure robustness and alignment with organisational expectations. Promote effective use of testing and quality tools, including automation frameworks, CI/CD integrations, and analytics dashboards. Support teams in adopting, improving, and optimising test environments, datasets, and toolchains. Reporting & Stakeholder Communication Deliver reporting that highlights insights-not just metrics-to help leaders understand quality trends and make informed decisions.
Robert Walters
Financial Crime Officer - 9 month FTC
Robert Walters
9 month FTC supporting the MLRO, the FCO will enhance the advisory, monitoring, and training processes in connection with financial crime oversight framework. Salary of £80,000 - £100,000pa Seeking an experienced CDD Advisory Specialist to lead oversight of Customer Due Diligence activities across Corporate Banking and Capital Markets client populations. The role sits within the first line of defence and carries responsibility for CDD quality, MI oversight, analyst coaching, and complex case advisory, ensuring regulatory compliance while supporting efficient client onboarding and lifecycle management. The successful candidate will act as a subject matter expert for complex corporate structures, high-risk clients and escalations, while maintaining strong governance over QA, MI, and policy adherence. Key Responsibilities CDD Advisory & Escalations Act as the primary CDD/EDD advisory lead for complex Corporate Banking and Capital Markets clients, including corporates, financial institutions, funds, SPVs, trusts and nominee structures. Provide expert guidance on beneficial ownership, control, source of wealth/funds, sanctions and PEP exposure. Review and sign-off high-risk and out-of-risk-appetite cases, supporting senior management and governance forums with clear risk-based recommendations. Partner with Relationship Managers, Front Office, Compliance and Operations to resolve complex onboarding and lifecycle issues. CDD Oversight & Quality Assurance Maintain oversight of end-to-end CDD processes across onboarding, periodic reviews and event-driven reviews. Design, execute and enhance QA sampling frameworks, ensuring consistency, regulatory alignment and defensible outcomes. Review QA findings, identify root causes and define remediation actions to improve CDD quality and control effectiveness. Management Information (MI) & Governance Own the production and oversight of weekly and monthly CDD MI, ensuring accuracy, timeliness and meaningful insight. Provide clear commentary and analysis on MI outputs, including risk trends, backlog management, SLA performance and emerging issues. Prepare MI and risk reporting for senior management and governance committees. Policy, Procedure & Regulatory Alignment Support the development, interpretation and embedment of CDD policies and procedures, ensuring alignment with evolving UK and global regulatory requirements. Monitor regulatory developments and sanctions updates, embedding changes into CDD processes and controls. Support internal and external audit activity, ensuring documentation and CDD outcomes are complete, accurate and defensible. Required Experience & Background Strong CDD Advisory and Oversight experience within Corporate Banking and/or Capital Markets environments. Proven experience handling complex corporate structures and high-risk client populations. Demonstrable ownership of CDD MI, QA frameworks and analyst coaching. Strong understanding of UK AML regulations, JMLSG guidance, sanctions regimes and risk-based approaches. Experience working within a 1LOD oversight role, with close interaction with 2LOD Compliance. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jul 01, 2026
Contractor
9 month FTC supporting the MLRO, the FCO will enhance the advisory, monitoring, and training processes in connection with financial crime oversight framework. Salary of £80,000 - £100,000pa Seeking an experienced CDD Advisory Specialist to lead oversight of Customer Due Diligence activities across Corporate Banking and Capital Markets client populations. The role sits within the first line of defence and carries responsibility for CDD quality, MI oversight, analyst coaching, and complex case advisory, ensuring regulatory compliance while supporting efficient client onboarding and lifecycle management. The successful candidate will act as a subject matter expert for complex corporate structures, high-risk clients and escalations, while maintaining strong governance over QA, MI, and policy adherence. Key Responsibilities CDD Advisory & Escalations Act as the primary CDD/EDD advisory lead for complex Corporate Banking and Capital Markets clients, including corporates, financial institutions, funds, SPVs, trusts and nominee structures. Provide expert guidance on beneficial ownership, control, source of wealth/funds, sanctions and PEP exposure. Review and sign-off high-risk and out-of-risk-appetite cases, supporting senior management and governance forums with clear risk-based recommendations. Partner with Relationship Managers, Front Office, Compliance and Operations to resolve complex onboarding and lifecycle issues. CDD Oversight & Quality Assurance Maintain oversight of end-to-end CDD processes across onboarding, periodic reviews and event-driven reviews. Design, execute and enhance QA sampling frameworks, ensuring consistency, regulatory alignment and defensible outcomes. Review QA findings, identify root causes and define remediation actions to improve CDD quality and control effectiveness. Management Information (MI) & Governance Own the production and oversight of weekly and monthly CDD MI, ensuring accuracy, timeliness and meaningful insight. Provide clear commentary and analysis on MI outputs, including risk trends, backlog management, SLA performance and emerging issues. Prepare MI and risk reporting for senior management and governance committees. Policy, Procedure & Regulatory Alignment Support the development, interpretation and embedment of CDD policies and procedures, ensuring alignment with evolving UK and global regulatory requirements. Monitor regulatory developments and sanctions updates, embedding changes into CDD processes and controls. Support internal and external audit activity, ensuring documentation and CDD outcomes are complete, accurate and defensible. Required Experience & Background Strong CDD Advisory and Oversight experience within Corporate Banking and/or Capital Markets environments. Proven experience handling complex corporate structures and high-risk client populations. Demonstrable ownership of CDD MI, QA frameworks and analyst coaching. Strong understanding of UK AML regulations, JMLSG guidance, sanctions regimes and risk-based approaches. Experience working within a 1LOD oversight role, with close interaction with 2LOD Compliance. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Barclays
Senior Risk Assessment Unit Quality Control AVP
Barclays Great Houghton, Northamptonshire
Role: Senior Risk Assessment Unit Quality Control Location: Northampton Role The QC/QA Analyst is responsible for ensuring that operational outputs meet regulatory, internal, and industry standards. This role acts as a critical checkpoint, utilizing a "check and challenge" framework to identify errors, mitigate risks, and drive continuous improvement across the business unit. Key Responsibilities Quality Oversight: Execute scheduled Quality Control (QC) and Quality Assurance (QA) testing on high-volume and complex processes. Stakeholder Engagement: Communicate findings and provide constructive feedback to operational teams and managers. Root Cause Analysis: Identify recurring trends or systemic failures and suggest remedial actions to leadership. Reporting: Produce detailed quality reports and dashboards for senior management, highlighting key risks and performance metrics. Process Improvement: Collaborate with stakeholders to refine standard operating procedures (SOPs) based on QA results. Working Background & Experience Financial Crime Expertise: A broad understanding of financial threats is essential, extending beyond a narrow specialisation like KYC/AML. QC & QA Experience: Proven experience working within a formal Quality Control or Quality Assurance function. Investigations Background: Highly desirable. Experience in reviewing various entities and jurisdictions is a significant advantage. Technical Skills: Proficient in Microsoft Excel. While we can provide training, the ability to use pivot tables is preferred. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Jul 01, 2026
Full time
Role: Senior Risk Assessment Unit Quality Control Location: Northampton Role The QC/QA Analyst is responsible for ensuring that operational outputs meet regulatory, internal, and industry standards. This role acts as a critical checkpoint, utilizing a "check and challenge" framework to identify errors, mitigate risks, and drive continuous improvement across the business unit. Key Responsibilities Quality Oversight: Execute scheduled Quality Control (QC) and Quality Assurance (QA) testing on high-volume and complex processes. Stakeholder Engagement: Communicate findings and provide constructive feedback to operational teams and managers. Root Cause Analysis: Identify recurring trends or systemic failures and suggest remedial actions to leadership. Reporting: Produce detailed quality reports and dashboards for senior management, highlighting key risks and performance metrics. Process Improvement: Collaborate with stakeholders to refine standard operating procedures (SOPs) based on QA results. Working Background & Experience Financial Crime Expertise: A broad understanding of financial threats is essential, extending beyond a narrow specialisation like KYC/AML. QC & QA Experience: Proven experience working within a formal Quality Control or Quality Assurance function. Investigations Background: Highly desirable. Experience in reviewing various entities and jurisdictions is a significant advantage. Technical Skills: Proficient in Microsoft Excel. While we can provide training, the ability to use pivot tables is preferred. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Lift Engineering Design Manager - Standards, QA, Compliance (London)
Recruitment Revolution City, London
Technical Authority. Engineering Excellence. Safety & Compliance Leadership. Are you a senior lift engineering professional with deep expertise across design, compliance and technical governance? Do you want to play a central role within a growing, Private Equity-backed engineering services business where your technical knowledge, leadership and judgement will directly shape engineering standards an click apply for full job details
Jul 01, 2026
Full time
Technical Authority. Engineering Excellence. Safety & Compliance Leadership. Are you a senior lift engineering professional with deep expertise across design, compliance and technical governance? Do you want to play a central role within a growing, Private Equity-backed engineering services business where your technical knowledge, leadership and judgement will directly shape engineering standards an click apply for full job details
MITskills
Apprenticeship Assessment Manager
MITskills Byfleet, Surrey
This Surrey center based role will involve leading and managing a team of skills coaches/ assessors working closley with the Quality Manager to Design and implement learning resources and methods of assessment to ensure learners gather high quality evidence towards their apprenticeship Standard to upload to their designated e portfolio system and learning plan. Where required, to complete induction and onboarding processes including Training Plans and Apprenticeship Agreements. Deliver training, workshops and one to one support and coaching sessions to the skills coaches and asessors, reflect the approved delivery plan and e portfolio milestones. Ensure that in every session all Coaches deliver content to ensure apprentices develop new knowledge, skills and behaviours and are confident to apply these in their workplace. Ensure that resources are approved and fit for purpose prior to use in conjunction with the Quality Manager. Ensure that Coaches deliver embedded and stand alone maths, English and digital skills as part of the curriculum (intent) Support MIT Employees, mentors and employers to understand their commitment and responsibilities to apprentices. Ensure that all Skills Coaches respond to requests for information from the allocated Learning Coach in a timely manner. Understand, adhere to and apply MITSkills Safeguarding and Prevent procedures to ensure learners feel safe and are protected at all times. Ensure that Skills Coaches plan and deliver learning to meet their off the job commitment. Support Skills Coaches to overcome barriers to learning and adapt delivery to meet learner s needs signpost for support where necessary to ensure learners have access to high quality and impartial information, advice and guidance (IAG). Ensure Skill Coaches complete, organise and maintain documentation on learner progress for the entirety of the learner journey in conjunction with Sector Leads. Willingness to work in a flexible way including evenings on occasion as required at various location if required Provide access to information and work schedules to support the observation & peer observation process. Conduct formative and summative internal verifications under the direction and guidance of the Quality Lead. Manage own diary effectively to ensure timely visits and reviews are conducted maintain an up to date calendar to support the observation and quality assurance process. In conjunction with the Sector leads, Identify any apprentice who is at risk of leaving their training early and provide extra support whilst informing Operations. Comply with internal and external quality standards, audits and inspections. Promote, adhere to and comply with arrangements and working practices for the following Equality and Diversity, British Values. Safeguarding, Anti-Bullying and Peer on Peer abuse Promote and adhere to Health and Safety arrangements as directed by policies and risk assessments. Work in collaboration with colleagues to achieve company objectives In conjunction with the Quality manager, Maintain qualifications, competency and a record of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Lead working groups and CPD session as directed. Maintain own and Skills Coaches records of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Skills and Abilities: Be able to work in a collaborative and multi-disciplinary environment and work in a professional way at all times. To communicate effectively, both verbally and in writing To produce accurate and concise reports to highlight areas of success and improvement. To work collaboratively with team members and to take on board constructive and developmental feedback to improve the learner experience. Manage staff to ensure deadlines are met. To apply the principles of MIT Skills safeguarding, Prevent and equality and diversity agendas. Be highly organised, paying close attention to detail. Be emotionally resilient and be able to work in a challenging environment. Work in an organisation that is undergoing change due to development and growth. Manage and set daily workflows of the Skills Coach team and IQA s for the department. To be the first point of contact and find resolution for the teaching team using a solutions focussed mindset To keep the team motivated and organised To monitor and performance manage the team against KPI requirements in order for contractual targets to be met To provide feedback, training and coaching to the team. Responsible for ongoing training and development within the department To meet personal KPI s in order for the company to meet its targets To lead, monitor and work closely with Coaches to ensure allocation, capacity and deadlines are met and ensuring learning delivers the off the job requirement. Guiding and supporting skill coaches to ensure quality and consistency of assessment and teaching practice. Planning and monitoring formative and summative internal verification In conjunction with the quality manager coordinate external quality assurance visits. Champion IAG practices and ensure Coaches are skilled at delivering effective IAG in line with MITSkills IAG Policy and arrangements Ensure the departments full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. Undertaking staff development and appraisal under the direction of the HR Lead. To produce and present monthly management reports to the senior management team Conduct OTLA s for the department as directed by the Teaching & Learning Coordinator and OTL Strategy Carry out the duties stated in the quality calendar Develop and monitor sampling strategies and plans for all qualifications. Ensure that schemes of work are used to ensure a well-planned learner journey and are mapped to the KSBs of each Standard Take responsibility for developing and reviewing the approved training plans and competency and prior learning documents Participate in the recruitment and selection of new Skills Coaches Key Performance Indicators Skills Coach Management To ensure sectors 8 weekly reviews are completed with the apprentice employer/mentor Full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. To observe all stages of delivery and to provide developmental support and guidance to To ensure at least a minimum of a 75% success rate at EPA & Timely completion for gateway. Maintain a minimum Grade 2 observation grade across the department . Ensure the department strives for 100% and maintains at least 90% learner and employer satisfaction. To provide full management reports and RAG rating of learners for the senior management team. Complete a monthly sample of learning plans and reviews to ensure that Coaches are compliant with all regulatory requirements Conduct OTLA s for the department to reflect the OTLA schedule Facilitate sector based standardisation activities as per quality calendar Complete allocated tasks in line with the quality calender
Jul 01, 2026
Full time
This Surrey center based role will involve leading and managing a team of skills coaches/ assessors working closley with the Quality Manager to Design and implement learning resources and methods of assessment to ensure learners gather high quality evidence towards their apprenticeship Standard to upload to their designated e portfolio system and learning plan. Where required, to complete induction and onboarding processes including Training Plans and Apprenticeship Agreements. Deliver training, workshops and one to one support and coaching sessions to the skills coaches and asessors, reflect the approved delivery plan and e portfolio milestones. Ensure that in every session all Coaches deliver content to ensure apprentices develop new knowledge, skills and behaviours and are confident to apply these in their workplace. Ensure that resources are approved and fit for purpose prior to use in conjunction with the Quality Manager. Ensure that Coaches deliver embedded and stand alone maths, English and digital skills as part of the curriculum (intent) Support MIT Employees, mentors and employers to understand their commitment and responsibilities to apprentices. Ensure that all Skills Coaches respond to requests for information from the allocated Learning Coach in a timely manner. Understand, adhere to and apply MITSkills Safeguarding and Prevent procedures to ensure learners feel safe and are protected at all times. Ensure that Skills Coaches plan and deliver learning to meet their off the job commitment. Support Skills Coaches to overcome barriers to learning and adapt delivery to meet learner s needs signpost for support where necessary to ensure learners have access to high quality and impartial information, advice and guidance (IAG). Ensure Skill Coaches complete, organise and maintain documentation on learner progress for the entirety of the learner journey in conjunction with Sector Leads. Willingness to work in a flexible way including evenings on occasion as required at various location if required Provide access to information and work schedules to support the observation & peer observation process. Conduct formative and summative internal verifications under the direction and guidance of the Quality Lead. Manage own diary effectively to ensure timely visits and reviews are conducted maintain an up to date calendar to support the observation and quality assurance process. In conjunction with the Sector leads, Identify any apprentice who is at risk of leaving their training early and provide extra support whilst informing Operations. Comply with internal and external quality standards, audits and inspections. Promote, adhere to and comply with arrangements and working practices for the following Equality and Diversity, British Values. Safeguarding, Anti-Bullying and Peer on Peer abuse Promote and adhere to Health and Safety arrangements as directed by policies and risk assessments. Work in collaboration with colleagues to achieve company objectives In conjunction with the Quality manager, Maintain qualifications, competency and a record of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Lead working groups and CPD session as directed. Maintain own and Skills Coaches records of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Skills and Abilities: Be able to work in a collaborative and multi-disciplinary environment and work in a professional way at all times. To communicate effectively, both verbally and in writing To produce accurate and concise reports to highlight areas of success and improvement. To work collaboratively with team members and to take on board constructive and developmental feedback to improve the learner experience. Manage staff to ensure deadlines are met. To apply the principles of MIT Skills safeguarding, Prevent and equality and diversity agendas. Be highly organised, paying close attention to detail. Be emotionally resilient and be able to work in a challenging environment. Work in an organisation that is undergoing change due to development and growth. Manage and set daily workflows of the Skills Coach team and IQA s for the department. To be the first point of contact and find resolution for the teaching team using a solutions focussed mindset To keep the team motivated and organised To monitor and performance manage the team against KPI requirements in order for contractual targets to be met To provide feedback, training and coaching to the team. Responsible for ongoing training and development within the department To meet personal KPI s in order for the company to meet its targets To lead, monitor and work closely with Coaches to ensure allocation, capacity and deadlines are met and ensuring learning delivers the off the job requirement. Guiding and supporting skill coaches to ensure quality and consistency of assessment and teaching practice. Planning and monitoring formative and summative internal verification In conjunction with the quality manager coordinate external quality assurance visits. Champion IAG practices and ensure Coaches are skilled at delivering effective IAG in line with MITSkills IAG Policy and arrangements Ensure the departments full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. Undertaking staff development and appraisal under the direction of the HR Lead. To produce and present monthly management reports to the senior management team Conduct OTLA s for the department as directed by the Teaching & Learning Coordinator and OTL Strategy Carry out the duties stated in the quality calendar Develop and monitor sampling strategies and plans for all qualifications. Ensure that schemes of work are used to ensure a well-planned learner journey and are mapped to the KSBs of each Standard Take responsibility for developing and reviewing the approved training plans and competency and prior learning documents Participate in the recruitment and selection of new Skills Coaches Key Performance Indicators Skills Coach Management To ensure sectors 8 weekly reviews are completed with the apprentice employer/mentor Full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. To observe all stages of delivery and to provide developmental support and guidance to To ensure at least a minimum of a 75% success rate at EPA & Timely completion for gateway. Maintain a minimum Grade 2 observation grade across the department . Ensure the department strives for 100% and maintains at least 90% learner and employer satisfaction. To provide full management reports and RAG rating of learners for the senior management team. Complete a monthly sample of learning plans and reviews to ensure that Coaches are compliant with all regulatory requirements Conduct OTLA s for the department to reflect the OTLA schedule Facilitate sector based standardisation activities as per quality calendar Complete allocated tasks in line with the quality calender
Computer Futures
Global QA Manager
Computer Futures Coventry, Warwickshire
Overview We are seeking a hands-on Quality Assurance Manager to lead the quality strategy across a portfolio of embedded software, firmware, and hardware products . This is a senior role for an experienced QA leader who can combine technical depth with people leadership , taking ownership of the full testing lifecycle across complex engineering products. You will be responsible for defining and driving the overall quality approach, from test frameworks and automation architecture through to Hardware-in-the-Loop (HIL) validation , reporting, release readiness, and continuous improvement. Working closely with R&D, product, and cross-functional engineering teams, you will help build a scalable and contribution-friendly test ecosystem that supports quality across the wider organisation. This role would suit someone with a strong background in embedded systems testing , automation , CI/CD , and system-level validation , who is comfortable leading a team while remaining close to the technical detail. Key Responsibilities Test Strategy & Framework Development Define and own the QA and test strategy across the full product lifecycle for software, firmware, and hardware-based products. Establish test frameworks, standards, and best practices to ensure consistent, scalable, and high-quality validation processes. Design modular and reusable test architecture, ensuring test assets are version-controlled, maintainable, and accessible to contributors outside the QA team. Create a contribution model including templates, governance, code review standards, and documentation to enable broader engineering participation in quality. Drive coverage across the test pyramid, including unit, integration, system, acceptance, and end-to-end testing. Automation & CI/CD Build and improve automated testing capability across embedded and system-level products. Integrate automated test execution into CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions. Implement quality gates, reporting, flaky test management, and automated feedback loops to support release confidence and development speed. Promote shift-left testing practices to improve defect prevention and increase early-stage quality ownership across engineering teams. Hardware-in-the-Loop (HIL) & Embedded Validation Plan, develop, and operate HIL test environments where the company's own hardware and embedded software are the components under test. Coordinate signal injection, fault injection, and real-time stimulus to validate behaviour under both nominal and edge-case operating conditions. Define HIL infrastructure requirements and work closely with hardware engineers on bench design, setup, calibration, and ongoing maintenance. Oversee system-level validation activities to ensure robust end-to-end product performance across hardware, firmware, and application layers. Reporting, Metrics & Release Readiness Produce clear and audience-appropriate test reporting covering execution progress, pass/fail rates, defect trends, coverage, and regression performance. Define and track quality KPIs such as test coverage, automation ratio, defect leakage, escape rate, MTTD/MTTR, and release readiness. Maintain requirements-to-test traceability to support verification, audit readiness, and confidence in delivered functionality. Provide release sign-off recommendations based on evidence, quality data, and clear risk assessment. Leadership & Team Development Lead, mentor, and develop a team of QA engineers across local and global teams. Set team objectives, conduct 1:1s, performance reviews, and support professional development and capability growth. Foster a quality-first engineering culture by supporting teams on testability, defect prevention, and continuous improvement. Run core QA ceremonies including sprint planning, defect triage, retrospectives, and alignment with wider delivery and release activities. Cross-Functional Collaboration Work closely with R&D, Product, and Customer Support teams to translate customer requirements, field issues, and product needs into robust test plans. Represent QA in architecture and design reviews to ensure quality and testability are considered from the earliest stages of development. Champion defect lifecycle management, including triage, prioritisation, root cause analysis, and post-mortem reviews. Collaborate with stakeholders across the organisation to improve quality visibility, governance, and release confidence. Required Skills & Experience Bachelor's or Master's degree in Computer Science, Electrical/Electronic Engineering, or a related technical discipline. Proven experience in QA, test engineering, or validation within embedded software and/or hardware product environments . Previous leadership experience managing and developing QA or test engineering teams. Strong hands-on experience with test automation , test framework design , and scalable validation strategies. Good understanding of the full test lifecycle, including unit testing, integration testing, system testing, BDD/acceptance testing, and end-to-end validation . Experience with Hardware-in-the-Loop (HIL) or equivalent embedded validation environments. Strong programming/scripting skills in at least one of Python, C, C++, or Java . Familiarity with CI/CD pipelines , version control systems such as Git, and automated quality reporting. Experience using defect tracking and test management tools such as Jira, Xray, Zephyr, or Polarion . Strong written and verbal communication skills, with the ability to work effectively with both technical teams and senior stakeholders. Demonstrated ability to improve QA maturity, drive process improvements, and build a collaborative quality culture. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Jun 30, 2026
Full time
Overview We are seeking a hands-on Quality Assurance Manager to lead the quality strategy across a portfolio of embedded software, firmware, and hardware products . This is a senior role for an experienced QA leader who can combine technical depth with people leadership , taking ownership of the full testing lifecycle across complex engineering products. You will be responsible for defining and driving the overall quality approach, from test frameworks and automation architecture through to Hardware-in-the-Loop (HIL) validation , reporting, release readiness, and continuous improvement. Working closely with R&D, product, and cross-functional engineering teams, you will help build a scalable and contribution-friendly test ecosystem that supports quality across the wider organisation. This role would suit someone with a strong background in embedded systems testing , automation , CI/CD , and system-level validation , who is comfortable leading a team while remaining close to the technical detail. Key Responsibilities Test Strategy & Framework Development Define and own the QA and test strategy across the full product lifecycle for software, firmware, and hardware-based products. Establish test frameworks, standards, and best practices to ensure consistent, scalable, and high-quality validation processes. Design modular and reusable test architecture, ensuring test assets are version-controlled, maintainable, and accessible to contributors outside the QA team. Create a contribution model including templates, governance, code review standards, and documentation to enable broader engineering participation in quality. Drive coverage across the test pyramid, including unit, integration, system, acceptance, and end-to-end testing. Automation & CI/CD Build and improve automated testing capability across embedded and system-level products. Integrate automated test execution into CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions. Implement quality gates, reporting, flaky test management, and automated feedback loops to support release confidence and development speed. Promote shift-left testing practices to improve defect prevention and increase early-stage quality ownership across engineering teams. Hardware-in-the-Loop (HIL) & Embedded Validation Plan, develop, and operate HIL test environments where the company's own hardware and embedded software are the components under test. Coordinate signal injection, fault injection, and real-time stimulus to validate behaviour under both nominal and edge-case operating conditions. Define HIL infrastructure requirements and work closely with hardware engineers on bench design, setup, calibration, and ongoing maintenance. Oversee system-level validation activities to ensure robust end-to-end product performance across hardware, firmware, and application layers. Reporting, Metrics & Release Readiness Produce clear and audience-appropriate test reporting covering execution progress, pass/fail rates, defect trends, coverage, and regression performance. Define and track quality KPIs such as test coverage, automation ratio, defect leakage, escape rate, MTTD/MTTR, and release readiness. Maintain requirements-to-test traceability to support verification, audit readiness, and confidence in delivered functionality. Provide release sign-off recommendations based on evidence, quality data, and clear risk assessment. Leadership & Team Development Lead, mentor, and develop a team of QA engineers across local and global teams. Set team objectives, conduct 1:1s, performance reviews, and support professional development and capability growth. Foster a quality-first engineering culture by supporting teams on testability, defect prevention, and continuous improvement. Run core QA ceremonies including sprint planning, defect triage, retrospectives, and alignment with wider delivery and release activities. Cross-Functional Collaboration Work closely with R&D, Product, and Customer Support teams to translate customer requirements, field issues, and product needs into robust test plans. Represent QA in architecture and design reviews to ensure quality and testability are considered from the earliest stages of development. Champion defect lifecycle management, including triage, prioritisation, root cause analysis, and post-mortem reviews. Collaborate with stakeholders across the organisation to improve quality visibility, governance, and release confidence. Required Skills & Experience Bachelor's or Master's degree in Computer Science, Electrical/Electronic Engineering, or a related technical discipline. Proven experience in QA, test engineering, or validation within embedded software and/or hardware product environments . Previous leadership experience managing and developing QA or test engineering teams. Strong hands-on experience with test automation , test framework design , and scalable validation strategies. Good understanding of the full test lifecycle, including unit testing, integration testing, system testing, BDD/acceptance testing, and end-to-end validation . Experience with Hardware-in-the-Loop (HIL) or equivalent embedded validation environments. Strong programming/scripting skills in at least one of Python, C, C++, or Java . Familiarity with CI/CD pipelines , version control systems such as Git, and automated quality reporting. Experience using defect tracking and test management tools such as Jira, Xray, Zephyr, or Polarion . Strong written and verbal communication skills, with the ability to work effectively with both technical teams and senior stakeholders. Demonstrated ability to improve QA maturity, drive process improvements, and build a collaborative quality culture. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Southern Water
Service Desk Manager
Southern Water Worthing, Sussex
Job Title: Service Desk Manager Location: Durrington, Worthing - Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning, represents the Service Desk in governance and change activity, ensures operational readiness for new or changed services, and maintains compliance with security, risk and data protection requirements. You will also be enrolled on the 'on call' rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with agreed standards Monitor service performance throughout the day, taking action where demand, backlogs, absence or major incidents affect service levels Work with Team Leaders to ensure appropriate rota coverage, shift patterns, handovers and resource allocation. Ensure the Service Desk provides timely, professional and effective first-line support. Own the Service Desk contribution to the incident lifecycle, including logging quality, updates, escalation paths and closure quality. Ensure operational readiness for new or changed services, including support models, knowledge, resolver routes, SLAs, escalation paths and Service Desk training. Audit a regular sample of calls, emails, portal interactions, chats and ticket updates where applicable. Review professionalism, communication quality, ticket accuracy, troubleshooting approach, knowledge use, escalation quality and closure standards. Use QA and CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you'll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills, with the ability to engage Analysts, IT teams, suppliers and senior stakeholders Ability to manage performance, support wellbeing and build team capability Good understanding of Service Desk tooling Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security or cyber awareness training desirable. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Our mission is to protect and enhance life through water-and we need passionate people to help us achieve it. If you're inspired by our purpose and believe you can contribute, apply today. You don't need to meet every criterion; what matters most is your drive to make a difference." Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Jun 30, 2026
Full time
Job Title: Service Desk Manager Location: Durrington, Worthing - Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning, represents the Service Desk in governance and change activity, ensures operational readiness for new or changed services, and maintains compliance with security, risk and data protection requirements. You will also be enrolled on the 'on call' rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with agreed standards Monitor service performance throughout the day, taking action where demand, backlogs, absence or major incidents affect service levels Work with Team Leaders to ensure appropriate rota coverage, shift patterns, handovers and resource allocation. Ensure the Service Desk provides timely, professional and effective first-line support. Own the Service Desk contribution to the incident lifecycle, including logging quality, updates, escalation paths and closure quality. Ensure operational readiness for new or changed services, including support models, knowledge, resolver routes, SLAs, escalation paths and Service Desk training. Audit a regular sample of calls, emails, portal interactions, chats and ticket updates where applicable. Review professionalism, communication quality, ticket accuracy, troubleshooting approach, knowledge use, escalation quality and closure standards. Use QA and CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you'll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills, with the ability to engage Analysts, IT teams, suppliers and senior stakeholders Ability to manage performance, support wellbeing and build team capability Good understanding of Service Desk tooling Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security or cyber awareness training desirable. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Our mission is to protect and enhance life through water-and we need passionate people to help us achieve it. If you're inspired by our purpose and believe you can contribute, apply today. You don't need to meet every criterion; what matters most is your drive to make a difference." Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Harvey Nash Plc
Director of Software Engineering
Harvey Nash Plc City, Newcastle Upon Tyne
Director of Software Engineering - Lead at Scale, Shape Strategy & Drive Global Delivery A globally recognised, product-led technology organisation, delivering solutions used by millions of users across international markets. The environment is fast-paced, scaling and focused on delivering measurable impact through high-quality software. Within this, the engineering function operates across multiple cross-functional delivery teams, partnering closely with Product, Architecture technology groups to deliver globally aligned platforms. We're looking for a strategic, people-focused Director of Software Engineering to lead multiple engineering teams and shape the future of technology delivery. This is a senior leadership role, focused on driving performance, building high-performing teams and partnering closely with executive stakeholders. What you'll be doing: Lead, coach and develop Engineering Managers and QA leaders across multiple teams Own delivery outcomes, ensuring predictability, quality and alignment to strategic goals Drive organisational planning, workforce strategy and engineering scalability Partner with Product, Architecture and global stakeholders internationally. Embed modern engineering practices, including CI/CD, DevOps and quality engineering Lead performance management, succession planning and talent development What we're looking for: Proven experience leading engineering organisations through managers Strong track record of building high-performing teams and engineering cultures Experience managing budgets, resource planning and organisational design Deep understanding of modern software delivery and operational excellence Strong stakeholder management across technical and business teams Experience working in global, distributed environments What's on offer: £115k-£120k + 20% bonus Hybrid working (North East based) Opportunity to influence global platform strategy and transformation Ready to step into a high-impact leadership role? Apply now or get in touch to find out more.
Jun 30, 2026
Full time
Director of Software Engineering - Lead at Scale, Shape Strategy & Drive Global Delivery A globally recognised, product-led technology organisation, delivering solutions used by millions of users across international markets. The environment is fast-paced, scaling and focused on delivering measurable impact through high-quality software. Within this, the engineering function operates across multiple cross-functional delivery teams, partnering closely with Product, Architecture technology groups to deliver globally aligned platforms. We're looking for a strategic, people-focused Director of Software Engineering to lead multiple engineering teams and shape the future of technology delivery. This is a senior leadership role, focused on driving performance, building high-performing teams and partnering closely with executive stakeholders. What you'll be doing: Lead, coach and develop Engineering Managers and QA leaders across multiple teams Own delivery outcomes, ensuring predictability, quality and alignment to strategic goals Drive organisational planning, workforce strategy and engineering scalability Partner with Product, Architecture and global stakeholders internationally. Embed modern engineering practices, including CI/CD, DevOps and quality engineering Lead performance management, succession planning and talent development What we're looking for: Proven experience leading engineering organisations through managers Strong track record of building high-performing teams and engineering cultures Experience managing budgets, resource planning and organisational design Deep understanding of modern software delivery and operational excellence Strong stakeholder management across technical and business teams Experience working in global, distributed environments What's on offer: £115k-£120k + 20% bonus Hybrid working (North East based) Opportunity to influence global platform strategy and transformation Ready to step into a high-impact leadership role? Apply now or get in touch to find out more.
LTM Recruitment Specialists Ltd
Senior / Associate Electrical design engineer MEP Building Services
LTM Recruitment Specialists Ltd Newcastle Upon Tyne, Tyne And Wear
My client, arguably one of the best companies in the sector, are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. They are looking to employ an experienced Senior / Principal Engineer to be based in our NE office. You will have experience in the delivery of European data centres and mission-critical projects, along with other sector experience including process pharmaceutical, healthcare, commercial, labs and/or clean rooms would be desirable. Role Responsibilities • Responsible for the running of large projects. Undertakes a client facing role in the development and design and coordination of engineering project services for Mechanical or Electrical installations, systems, equipment, facilities etc. (Several building types) • Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes • Surveys, tests, carries out dilapidation reports on existing electrical/mechanical installations • Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements • Day to day decision making on project progress and direct liaison with and provides advice to client • Represents Company at technical meetings with customers, professional teams and contractors teams • Ensures engineering calculations and drawings meet required robust industry and legal standards • Leads on the coordination of engineering services • Takes a holistic view in the selection and application of engineering concepts and solutions Role Requirements You will need to possess the following professional and technical expertise: • BSc/BEng or degree in appropriate engineering discipline or have sufficient equivalent experience • MCIBSE/MIEE or HNC/HND plus appropriate experience or equivalent • Working towards Chartered Eng status • Significant experience of specification design for several building types • Sound knowledge of key Health and Safety issues and legislation • Knowledge of MS Office applications word, excel etc • Ability to use IT based calculation and spreadsheet software • Good understanding of BS standards/ UK Regulations/Codes • Ability to prioritise own workload • Ability to work to deadlines • Managerial skills • Presentation skills • Support the delivery of projects in accordance with the expectations of the Project Delivery Process from a Project Management, Financial Management, QA/QC and Technical Review perspective.
Jun 30, 2026
Full time
My client, arguably one of the best companies in the sector, are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. They are looking to employ an experienced Senior / Principal Engineer to be based in our NE office. You will have experience in the delivery of European data centres and mission-critical projects, along with other sector experience including process pharmaceutical, healthcare, commercial, labs and/or clean rooms would be desirable. Role Responsibilities • Responsible for the running of large projects. Undertakes a client facing role in the development and design and coordination of engineering project services for Mechanical or Electrical installations, systems, equipment, facilities etc. (Several building types) • Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes • Surveys, tests, carries out dilapidation reports on existing electrical/mechanical installations • Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements • Day to day decision making on project progress and direct liaison with and provides advice to client • Represents Company at technical meetings with customers, professional teams and contractors teams • Ensures engineering calculations and drawings meet required robust industry and legal standards • Leads on the coordination of engineering services • Takes a holistic view in the selection and application of engineering concepts and solutions Role Requirements You will need to possess the following professional and technical expertise: • BSc/BEng or degree in appropriate engineering discipline or have sufficient equivalent experience • MCIBSE/MIEE or HNC/HND plus appropriate experience or equivalent • Working towards Chartered Eng status • Significant experience of specification design for several building types • Sound knowledge of key Health and Safety issues and legislation • Knowledge of MS Office applications word, excel etc • Ability to use IT based calculation and spreadsheet software • Good understanding of BS standards/ UK Regulations/Codes • Ability to prioritise own workload • Ability to work to deadlines • Managerial skills • Presentation skills • Support the delivery of projects in accordance with the expectations of the Project Delivery Process from a Project Management, Financial Management, QA/QC and Technical Review perspective.
Russell Taylor Group Ltd
Senior QA Compliance Officer
Russell Taylor Group Ltd Preston, Lancashire
Senior QA Compliance Officer Based near Preston £40,000 - £45,000 + Excellent Benefits Permanent Russell Taylor are partnering with a leading UK manufacturing business to recruit a Senior QA Compliance Officer to join their Quality team based near Preston. The Role Reporting to the QA & Compliance Manager, you will ensure GMP compliance across quality systems, supporting deviation management, CAPA effec click apply for full job details
Jun 30, 2026
Full time
Senior QA Compliance Officer Based near Preston £40,000 - £45,000 + Excellent Benefits Permanent Russell Taylor are partnering with a leading UK manufacturing business to recruit a Senior QA Compliance Officer to join their Quality team based near Preston. The Role Reporting to the QA & Compliance Manager, you will ensure GMP compliance across quality systems, supporting deviation management, CAPA effec click apply for full job details
Addition
IT Test and QA Manager
Addition Derby, Derbyshire
Introduction Join an organisation at the forefront of delivering innovative, large-scale technology programmes that support a cleaner, more sustainable future. This is an opportunity to shape how quality is embedded across enterprise-wide change, ensuring technology solutions are reliable, resilient and ready for users from day one. Role Overview: Location: Hybrid - Derby, Manchester or Warrington (1-2 days a week in office) Package: £53,700 - £70,000 + excellent benefits Industry: Energy / Engineering / Technology What You'll Be Doing: Develop and lead a risk-based Test & QA strategy that is embedded throughout the delivery lifecycle. Establish and maintain consistent testing frameworks, governance and quality standards across multiple programmes. Oversee functional, non-functional, end-to-end process and user acceptance testing to ensure robust delivery. Work closely with project managers, solution architects and business stakeholders to deliver high-quality, business-ready solutions. Promote best practice in quality assurance across the wider delivery community. Champion continuous improvement initiatives, including test automation and modern testing approaches. Provide expert QA guidance, helping teams identify and mitigate risks early in the change lifecycle. Drive confidence in delivery by ensuring solutions are operationally ready and fit for purpose. Main Skills Needed: Proven experience leading Test & QA activities across complex enterprise systems and large-scale change programmes. Strong understanding of functional, non-functional, integration, end-to-end and user acceptance testing. Experience establishing QA governance, assurance frameworks and risk-based testing strategies. Ability to influence senior stakeholders and embed quality throughout project delivery. Confident mentoring and supporting delivery teams to improve testing maturity and outcomes. A collaborative approach with excellent communication and stakeholder management skills. Passion for continuous improvement, innovation and driving quality across technology programmes. What's in It for You: Hybrid working with flexibility around office location. Performance-related bonus of up to 12.5%. £2,200 flexible benefits allowance to tailor your package. Generous pension contribution with 12% employer contribution. 28 days annual leave plus bank holidays, with the option to buy or sell additional leave. Private medical insurance. Life assurance at six times pensionable salary. £250 home office allowance for new starters. The opportunity to play a key role in delivering meaningful, enterprise-wide transformation within a collaborative and forward-thinking environment. Curious? Apply now - or grab five minutes with us to hear more. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Jun 30, 2026
Full time
Introduction Join an organisation at the forefront of delivering innovative, large-scale technology programmes that support a cleaner, more sustainable future. This is an opportunity to shape how quality is embedded across enterprise-wide change, ensuring technology solutions are reliable, resilient and ready for users from day one. Role Overview: Location: Hybrid - Derby, Manchester or Warrington (1-2 days a week in office) Package: £53,700 - £70,000 + excellent benefits Industry: Energy / Engineering / Technology What You'll Be Doing: Develop and lead a risk-based Test & QA strategy that is embedded throughout the delivery lifecycle. Establish and maintain consistent testing frameworks, governance and quality standards across multiple programmes. Oversee functional, non-functional, end-to-end process and user acceptance testing to ensure robust delivery. Work closely with project managers, solution architects and business stakeholders to deliver high-quality, business-ready solutions. Promote best practice in quality assurance across the wider delivery community. Champion continuous improvement initiatives, including test automation and modern testing approaches. Provide expert QA guidance, helping teams identify and mitigate risks early in the change lifecycle. Drive confidence in delivery by ensuring solutions are operationally ready and fit for purpose. Main Skills Needed: Proven experience leading Test & QA activities across complex enterprise systems and large-scale change programmes. Strong understanding of functional, non-functional, integration, end-to-end and user acceptance testing. Experience establishing QA governance, assurance frameworks and risk-based testing strategies. Ability to influence senior stakeholders and embed quality throughout project delivery. Confident mentoring and supporting delivery teams to improve testing maturity and outcomes. A collaborative approach with excellent communication and stakeholder management skills. Passion for continuous improvement, innovation and driving quality across technology programmes. What's in It for You: Hybrid working with flexibility around office location. Performance-related bonus of up to 12.5%. £2,200 flexible benefits allowance to tailor your package. Generous pension contribution with 12% employer contribution. 28 days annual leave plus bank holidays, with the option to buy or sell additional leave. Private medical insurance. Life assurance at six times pensionable salary. £250 home office allowance for new starters. The opportunity to play a key role in delivering meaningful, enterprise-wide transformation within a collaborative and forward-thinking environment. Curious? Apply now - or grab five minutes with us to hear more. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

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