Retail Performance Manager

Location: South Wales
Salary: £32k plus comm / car allowance of £4k or company car

About the role

We re looking for a driven Retail Performance Manager to take ownership of a portfolio of 555 retailers within a defined territory.

This is a fast-paced, field-based role where you ll use data, insight and coaching to drive commercial performance, improve compliance, and help retailers maximise the value of PayPoint s products and services. You ll be at the heart of our network building strong relationships and delivering measurable results.

What you ll be doing

• Own the commercial performance of your territory, driving revenue growth and product penetration
• Deliver a structured programme of retailer visits (1,170 per year), aligned to our national tiering model
• Use data and insight to identify opportunities and create targeted action plans
• Coach and support retailers to improve in-store execution and performance
• Promote and grow adoption of PayPoint s full product suite
• Conduct compliance checks and ensure retailers meet required standards
• Accurately record all activity and outcomes in CRM
• Build strong, trusted relationships and act as the go-to contact for performance support
• Share insight and feedback to support continuous improvement across the business

What success looks like

• Territory revenue growth and improved product penetration
• Strong compliance performance and reduced breaches
• High-quality, consistent visit delivery
• Mystery shopping scores above 85%
• High levels of retailer satisfaction and engagement

What we re looking for

• Experience in field sales, account management, retail operations or similar
• Strong commercial mindset with the ability to analyse data and identify opportunities
• Excellent communication and relationship-building skills
• Confident coaching and influencing independent retailers
• Highly organised and comfortable working autonomously
• Experience working with small businesses or retail environments is desirable

Why join PayPoint?

• A high-impact role with real ownership of your territory
• Opportunity to make a visible difference to retailer success
• Supportive, performance-driven culture
• Work with a wide range of innovative products and services

Closing date for applications
15th June, 2026

REF-(Apply online only)