Great Western Air Ambulance Charity
Bristol, Gloucestershire
Are you able to build excellent relationships? Do you have fundraising or customer service experience? Can you adapt your communications to a wide range of audiences? Then we might have the perfect job for you! Title: Supporter Engagement Assistant Reports to: Supporter Engagement Coordinator Hours of Work: Both Full time and part time hours available ( hours per week) Salary: £23,853 per annum, FTE Based: Bristol Office base at County Gates, BS3 2JH About Us We are Great Western Air Ambulance Charity, dedicated to providing air ambulance and critical care services across Bristol, North Somerset, Bath & North East Somerset, Gloucestershire, South Gloucestershire and parts of Wiltshire. From volunteers to Specialist Paramedics, from senior Consultants to retail and fundraising staff, we are a team, working to save lives that would otherwise be lost. We seek to continually develop and adapt our activities to meet the needs of local communities, whilst impacting nationally and influencing global pre-hospital care. Our work is deeply satisfying, and every member of the team is committed to this service, and to saving as many lives as we can. About You and The Role At Great Western Air Ambulance Charity, we re looking for a new Supporter Engagement Assistant to support our regional team. This role focuses on providing excellent stewardship for supporters and former patients across the communities we serve. It also calls for real passion for our cause, for the people we help, and most importantly, for the people who help us save lives. We re looking for someone who is dedicated to doing their best, a person who can work independently but can collaborate within and beyond their team, who has compassion for our supporters and stakeholders and who is curious about exploring new approaches and keen to learn and develop. Whilst having experience of working with a charity would be beneficial, it is not essential. The successful candidate will have great customer service and communication skills as well as the ability to manage and develop projects. This role may suit a career changer who can demonstrate transferable skills. GWAAC is a great cause to fundraise for, we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too at GWAAC we know that we are contributing to saving local lives every week. We re looking for someone who shares our passion for that. You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives. Closing date: 9am on Friday 10th July 2026 N.B. Applications may close prior to the deadline if sufficient high-quality applications are received. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. GWAAC is committed to equity, diversity and inclusion. We encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding. Please contact us if you require reasonable adjustments. No agencies please.
Jun 23, 2026
Full time
Are you able to build excellent relationships? Do you have fundraising or customer service experience? Can you adapt your communications to a wide range of audiences? Then we might have the perfect job for you! Title: Supporter Engagement Assistant Reports to: Supporter Engagement Coordinator Hours of Work: Both Full time and part time hours available ( hours per week) Salary: £23,853 per annum, FTE Based: Bristol Office base at County Gates, BS3 2JH About Us We are Great Western Air Ambulance Charity, dedicated to providing air ambulance and critical care services across Bristol, North Somerset, Bath & North East Somerset, Gloucestershire, South Gloucestershire and parts of Wiltshire. From volunteers to Specialist Paramedics, from senior Consultants to retail and fundraising staff, we are a team, working to save lives that would otherwise be lost. We seek to continually develop and adapt our activities to meet the needs of local communities, whilst impacting nationally and influencing global pre-hospital care. Our work is deeply satisfying, and every member of the team is committed to this service, and to saving as many lives as we can. About You and The Role At Great Western Air Ambulance Charity, we re looking for a new Supporter Engagement Assistant to support our regional team. This role focuses on providing excellent stewardship for supporters and former patients across the communities we serve. It also calls for real passion for our cause, for the people we help, and most importantly, for the people who help us save lives. We re looking for someone who is dedicated to doing their best, a person who can work independently but can collaborate within and beyond their team, who has compassion for our supporters and stakeholders and who is curious about exploring new approaches and keen to learn and develop. Whilst having experience of working with a charity would be beneficial, it is not essential. The successful candidate will have great customer service and communication skills as well as the ability to manage and develop projects. This role may suit a career changer who can demonstrate transferable skills. GWAAC is a great cause to fundraise for, we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too at GWAAC we know that we are contributing to saving local lives every week. We re looking for someone who shares our passion for that. You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives. Closing date: 9am on Friday 10th July 2026 N.B. Applications may close prior to the deadline if sufficient high-quality applications are received. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. GWAAC is committed to equity, diversity and inclusion. We encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding. Please contact us if you require reasonable adjustments. No agencies please.
The Centre for Long-Term Resilience
City Of Westminster, London
Job title: Operations Associate Type: Full-Time Location: Westminster, London (expectation of working from our office 2-3 days a week) Salary: c. £55,000 depending on experience Start date: ASAP About CLTR The Centre for Long-Term Resilience (CLTR) is a UK-based, non-profit and independent think tank with a mission to transform global resilience to extreme AI and biological risks. We achieve this by working with governments and institutions, offering targeted, evidence-based advice designed to enhance understanding, decision-making and governance. Your Role Operations Associates play a pivotal role at CLTR, supporting the effective operations of our growing policy units. We are hiring two new staff in this position, one to support our AI Policy Unit and one to support our Biosecurity Policy Unit. Embedded within either our AI or Biosecurity unit, your role will be to provide a flexible range of operational, administrative and project support. This includes administrative responsibilities such as organising meetings, managing team calendars, and providing executive assistance support to unit Directors, alongside more substantive project management support to ongoing policy projects, fundraising proposals, and other responsibilities as determined by the priorities of the unit. These roles also offer the opportunity to develop skills supporting grant writing and other fundraising activities. Although the roles are embedded within their respective policy units, they collaborate regularly with our central Operations unit, and have scope to contribute to operational projects supporting CLTR's organisational development. This is a hands-on, generalist role suited to individuals looking to develop skills and experience in project management and operations within a thriving non-profit, focused on some of the most pressing issues of our time. With touch points into multiple parts of the organisation, the role offers fantastic exposure to different areas of work in a growing think tank. What you'll do: Operations support and administration: Coordinate team meetings, events and travel logistics Support policy team members in preparing presentations and other written outputs, e.g. website copy Coordinate team publication pipeline and related processes, e.g. liaising with copy editors and designers Coordinating management of contractors supporting policy unit work Support coordination of stakeholder engagement by team members, including upkeep of CRM systems Oversee the team calendar and coordinate planning of team-level activities, supporting the unit Director and Delivery Manager Ensure clear processes are in place at unit level for filing key documents, knowledge management, and other information security related procedures Support onboarding processes for new team members, in coordination with People Operations Support budget tracking and follow up of invoices and expenses at unit level Project coordination: Coordinate tracking of multiple unit projects and ensure progress updates are shared in a streamlined way Coordinate activity and impact logging across unit members, in collaboration with the unit Delivery Manager Provide flexible support to project activities as requested, including background research or other project management back stopping Grant writing and fundraising: Support in the coordination of input to grant proposals from policy unit staff, in close partnership with the Fundraising unit Contribute directly to grant writing, with appropriate support Contribute to ensuring consistent language and references across funding proposals within the unit, drawing on past project performance and project trackers Executive assistance: Support the unit Director with email and diary management Act as a reliable "gatekeeper" for the unit Director's time, and contribute to strategic decisions around time management (external invites, internal priorities, focus time etc) Provide travel booking and logistical support to the unit Director Please note this is not an exhaustive list, and you will be expected to carry out other tasks as reasonably required by your line manager Person Specification Essential Demonstrable experience in an operations, administrative or project management role. Project coordination skills, with the ability to coordinate work across multiple workstreams simultaneously and deliver to deadlines. A genuine passion for administration and operations, and in particular for identifying efficiencies and making systems work for people. Exceptional attention to detail, especially for coordinating complex calendars and travel logistics, preparing written documents and website content. Experience using tools like Google Slides, Canva or Powerpoint to prepare clear, professional briefing materials and presentations. Ability to produce clear written content for different audiences, e.g. funding proposals, website copy. The ability to maintain a high level of confidentiality and discretion at all times, including comfort with information-security protocols and sensitive document handling. High agency, flexibility and a proactive, ownership-driven approach - you follow through on commitments, adapt quickly, and don't wait to be told what needs doing. Excellent interpersonal skills, able to communicate clearly, kindly and directly - giving and receiving feedback openly, and building strong relationships across teams and with external partners. A genuine commitment to CLTR's mission and an understanding that getting the operations right is what enables high-impact work to land. Eligible to live and work in the UK. Unfortunately we are unable to sponsor visas for this role. Desirable Experience working in a not-for-profit, think tank, research organisation, or similarly mission-driven environment Experience working as an executive assistant Experience working within either the AI safety or biosecurity policy ecosystem Knowledge of project management methodologies such as PRINCE2 or Agile This role might not be right for you if you're looking for a role with significant strategic or line-management scope. This is a hands-on coordination role with growth potential. It also isn't a stepping stone into policy research; we're looking for someone genuinely energised by operational excellence and developing a career trajectory within operations and / or project management. Location and Travel Requirements Flexible location within the UK, with the expectation of attending our central London office at least two times a week, including Mondays. We are open to discussing remote and flexible working arrangements with candidates. Salary and Benefits c.£55,000, depending on experience. If you are interested in this position, but the salary is a barrier to applying, please get in touch with our team to discuss. In addition to your salary, CLTR offers a generous benefits package which includes: 30 days annual leave, plus public holidays; £5,000 (before tax) annual wellbeing budget, for you to spend at your discretion on items such as gym membership, therapy, meditation, etc.; £3,000 annual learning and development budget, plus up to five days paid work time; £2,000 onboarding grant for equipment and supplies; A pension contribution scheme (up to 7% employer-matched contribution); Private health insurance; Group life insurance; Generous parental leave benefits; and Paid office lunches twice a week including on Mondays. Working with CLTR also comes with a commitment to caring deeply about your wellbeing, career development and overall experience working with our team, and to respect your preferred working patterns, including flexible working hours as agreed with line managers, wherever possible. Application Process To apply for this role, please submit your CV and a cover letter via this link by 0900 BST on 1st July. Please use your cover letter to outline how you meet the person specification above. We plan to conduct first round interviews with selected candidates on 15th, 16th and 17th July. First round interviews will be held remotely. Final interviews will be held on 23rd and 24th July in person at CLTR's office in London. If you have any questions regarding the process or dates above, please contact us via Equal opportunities As an employer we encourage candidates from all backgrounds to apply and do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also warmly welcome applicants returning to work after career breaks. We know that our organisation is strengthened by the rich variety of perspectives that a truly diverse workforce brings. We want to make sure that our selection processes are as fair as they can possibly be, providing a level playing field for anyone who wants to come and work at CLTR. Therefore, if you have any special access requirements or other support needs throughout the application process, including interview . click apply for full job details
Jun 22, 2026
Full time
Job title: Operations Associate Type: Full-Time Location: Westminster, London (expectation of working from our office 2-3 days a week) Salary: c. £55,000 depending on experience Start date: ASAP About CLTR The Centre for Long-Term Resilience (CLTR) is a UK-based, non-profit and independent think tank with a mission to transform global resilience to extreme AI and biological risks. We achieve this by working with governments and institutions, offering targeted, evidence-based advice designed to enhance understanding, decision-making and governance. Your Role Operations Associates play a pivotal role at CLTR, supporting the effective operations of our growing policy units. We are hiring two new staff in this position, one to support our AI Policy Unit and one to support our Biosecurity Policy Unit. Embedded within either our AI or Biosecurity unit, your role will be to provide a flexible range of operational, administrative and project support. This includes administrative responsibilities such as organising meetings, managing team calendars, and providing executive assistance support to unit Directors, alongside more substantive project management support to ongoing policy projects, fundraising proposals, and other responsibilities as determined by the priorities of the unit. These roles also offer the opportunity to develop skills supporting grant writing and other fundraising activities. Although the roles are embedded within their respective policy units, they collaborate regularly with our central Operations unit, and have scope to contribute to operational projects supporting CLTR's organisational development. This is a hands-on, generalist role suited to individuals looking to develop skills and experience in project management and operations within a thriving non-profit, focused on some of the most pressing issues of our time. With touch points into multiple parts of the organisation, the role offers fantastic exposure to different areas of work in a growing think tank. What you'll do: Operations support and administration: Coordinate team meetings, events and travel logistics Support policy team members in preparing presentations and other written outputs, e.g. website copy Coordinate team publication pipeline and related processes, e.g. liaising with copy editors and designers Coordinating management of contractors supporting policy unit work Support coordination of stakeholder engagement by team members, including upkeep of CRM systems Oversee the team calendar and coordinate planning of team-level activities, supporting the unit Director and Delivery Manager Ensure clear processes are in place at unit level for filing key documents, knowledge management, and other information security related procedures Support onboarding processes for new team members, in coordination with People Operations Support budget tracking and follow up of invoices and expenses at unit level Project coordination: Coordinate tracking of multiple unit projects and ensure progress updates are shared in a streamlined way Coordinate activity and impact logging across unit members, in collaboration with the unit Delivery Manager Provide flexible support to project activities as requested, including background research or other project management back stopping Grant writing and fundraising: Support in the coordination of input to grant proposals from policy unit staff, in close partnership with the Fundraising unit Contribute directly to grant writing, with appropriate support Contribute to ensuring consistent language and references across funding proposals within the unit, drawing on past project performance and project trackers Executive assistance: Support the unit Director with email and diary management Act as a reliable "gatekeeper" for the unit Director's time, and contribute to strategic decisions around time management (external invites, internal priorities, focus time etc) Provide travel booking and logistical support to the unit Director Please note this is not an exhaustive list, and you will be expected to carry out other tasks as reasonably required by your line manager Person Specification Essential Demonstrable experience in an operations, administrative or project management role. Project coordination skills, with the ability to coordinate work across multiple workstreams simultaneously and deliver to deadlines. A genuine passion for administration and operations, and in particular for identifying efficiencies and making systems work for people. Exceptional attention to detail, especially for coordinating complex calendars and travel logistics, preparing written documents and website content. Experience using tools like Google Slides, Canva or Powerpoint to prepare clear, professional briefing materials and presentations. Ability to produce clear written content for different audiences, e.g. funding proposals, website copy. The ability to maintain a high level of confidentiality and discretion at all times, including comfort with information-security protocols and sensitive document handling. High agency, flexibility and a proactive, ownership-driven approach - you follow through on commitments, adapt quickly, and don't wait to be told what needs doing. Excellent interpersonal skills, able to communicate clearly, kindly and directly - giving and receiving feedback openly, and building strong relationships across teams and with external partners. A genuine commitment to CLTR's mission and an understanding that getting the operations right is what enables high-impact work to land. Eligible to live and work in the UK. Unfortunately we are unable to sponsor visas for this role. Desirable Experience working in a not-for-profit, think tank, research organisation, or similarly mission-driven environment Experience working as an executive assistant Experience working within either the AI safety or biosecurity policy ecosystem Knowledge of project management methodologies such as PRINCE2 or Agile This role might not be right for you if you're looking for a role with significant strategic or line-management scope. This is a hands-on coordination role with growth potential. It also isn't a stepping stone into policy research; we're looking for someone genuinely energised by operational excellence and developing a career trajectory within operations and / or project management. Location and Travel Requirements Flexible location within the UK, with the expectation of attending our central London office at least two times a week, including Mondays. We are open to discussing remote and flexible working arrangements with candidates. Salary and Benefits c.£55,000, depending on experience. If you are interested in this position, but the salary is a barrier to applying, please get in touch with our team to discuss. In addition to your salary, CLTR offers a generous benefits package which includes: 30 days annual leave, plus public holidays; £5,000 (before tax) annual wellbeing budget, for you to spend at your discretion on items such as gym membership, therapy, meditation, etc.; £3,000 annual learning and development budget, plus up to five days paid work time; £2,000 onboarding grant for equipment and supplies; A pension contribution scheme (up to 7% employer-matched contribution); Private health insurance; Group life insurance; Generous parental leave benefits; and Paid office lunches twice a week including on Mondays. Working with CLTR also comes with a commitment to caring deeply about your wellbeing, career development and overall experience working with our team, and to respect your preferred working patterns, including flexible working hours as agreed with line managers, wherever possible. Application Process To apply for this role, please submit your CV and a cover letter via this link by 0900 BST on 1st July. Please use your cover letter to outline how you meet the person specification above. We plan to conduct first round interviews with selected candidates on 15th, 16th and 17th July. First round interviews will be held remotely. Final interviews will be held on 23rd and 24th July in person at CLTR's office in London. If you have any questions regarding the process or dates above, please contact us via Equal opportunities As an employer we encourage candidates from all backgrounds to apply and do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also warmly welcome applicants returning to work after career breaks. We know that our organisation is strengthened by the rich variety of perspectives that a truly diverse workforce brings. We want to make sure that our selection processes are as fair as they can possibly be, providing a level playing field for anyone who wants to come and work at CLTR. Therefore, if you have any special access requirements or other support needs throughout the application process, including interview . click apply for full job details
Fundraising and Marketing Assistant We are looking for a Fundraising and Marketing Assistant to join our small, passionate team in this hybrid working role. This is an exciting opportunity to help deliver our ambitious fundraising and marketing strategies, expanding our reach and impact in the community. Position: Fundraising and Marketing Assistant Location: Leigh Park, Hampshire - Hybrid (50% office-based) Salary: £15,795 - £16,380 per annum (£25,974 - £26,936 FTE) Hours: Part time (22.5 hours per week) Contract: Permanent Closing Date: Monday 6th October 2025 at 11.59pm The Role This new role will enhance our fundraising and marketing activities, connecting with diverse audiences including young people, families, professionals, and supporters. You will create compelling digital content, manage our website, social media, and email campaigns, and support donor stewardship and fundraising administration using our CRM system (Donorfy). You will: Create and manage engaging content across website, social media, and email campaigns. Support donor and community fundraiser stewardship, ensuring excellent relationship management. Assist with small and medium-sized trust and grant applications. Analyse digital performance to inform and improve strategies. Maintain and enhance our website and CRM database. If you are creative, proactive, and driven by purpose, and you enjoy both content creation and using data to amplify impact, we would love to hear from you. About You We are seeking someone with excellent communication skills, a flair for digital content, and an interest in supporting our mission. You will have: Experience in a communications or marketing role. Experience creating content across websites, social media, and email marketing. Skills in using platforms such as Canva, Mailchimp, and JustGiving. Strong writing, editing, and relationship-building skills. The ability to manage multiple projects and deadlines in a busy environment. Desirable: Experience supporting fundraising initiatives and donor stewardship. Knowledge of CRM systems, preferably Donorfy. Experience creating multimedia content such as videos and graphics. Benefits Include: Work laptop for hybrid working. Generous annual leave plus bank holidays. Flexible start and finish times (between 8am-6pm). Flexible hours for appointments and caring responsibilities. 3% employer pension contribution (if eligible). Paid sick leave. To apply Please submit a full CV (accounting for all gaps in employment - for Safer Recruitment) and a covering letter detailing why you believe you are right for this role and your experience in all 'essential' criteria of the person specification. About the organisation: This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community. We are an equal opportunities employer and welcome applications from all sections of the community. Other roles you may have experience of could include: Marketing Assistant, Fundraising Assistant, Communications Officer, Digital Marketing Executive, Fundraising Officer, Marketing and Fundraising Coordinator, Communications and Fundraising Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Oct 04, 2025
Full time
Fundraising and Marketing Assistant We are looking for a Fundraising and Marketing Assistant to join our small, passionate team in this hybrid working role. This is an exciting opportunity to help deliver our ambitious fundraising and marketing strategies, expanding our reach and impact in the community. Position: Fundraising and Marketing Assistant Location: Leigh Park, Hampshire - Hybrid (50% office-based) Salary: £15,795 - £16,380 per annum (£25,974 - £26,936 FTE) Hours: Part time (22.5 hours per week) Contract: Permanent Closing Date: Monday 6th October 2025 at 11.59pm The Role This new role will enhance our fundraising and marketing activities, connecting with diverse audiences including young people, families, professionals, and supporters. You will create compelling digital content, manage our website, social media, and email campaigns, and support donor stewardship and fundraising administration using our CRM system (Donorfy). You will: Create and manage engaging content across website, social media, and email campaigns. Support donor and community fundraiser stewardship, ensuring excellent relationship management. Assist with small and medium-sized trust and grant applications. Analyse digital performance to inform and improve strategies. Maintain and enhance our website and CRM database. If you are creative, proactive, and driven by purpose, and you enjoy both content creation and using data to amplify impact, we would love to hear from you. About You We are seeking someone with excellent communication skills, a flair for digital content, and an interest in supporting our mission. You will have: Experience in a communications or marketing role. Experience creating content across websites, social media, and email marketing. Skills in using platforms such as Canva, Mailchimp, and JustGiving. Strong writing, editing, and relationship-building skills. The ability to manage multiple projects and deadlines in a busy environment. Desirable: Experience supporting fundraising initiatives and donor stewardship. Knowledge of CRM systems, preferably Donorfy. Experience creating multimedia content such as videos and graphics. Benefits Include: Work laptop for hybrid working. Generous annual leave plus bank holidays. Flexible start and finish times (between 8am-6pm). Flexible hours for appointments and caring responsibilities. 3% employer pension contribution (if eligible). Paid sick leave. To apply Please submit a full CV (accounting for all gaps in employment - for Safer Recruitment) and a covering letter detailing why you believe you are right for this role and your experience in all 'essential' criteria of the person specification. About the organisation: This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community. We are an equal opportunities employer and welcome applications from all sections of the community. Other roles you may have experience of could include: Marketing Assistant, Fundraising Assistant, Communications Officer, Digital Marketing Executive, Fundraising Officer, Marketing and Fundraising Coordinator, Communications and Fundraising Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Main purpose of post To provide effective administrative support across the organisation, which will include minute taking and completion of expenses. Perform administrative tasks related to HR processes, to ensure the efficient delivery of HR services and the accurate maintenance of employee records. Requiring the candidate to be organised, detail-oriented, and able to handle sensitive information with confidentiality. Work on administrative projects and time-limited pieces of work to help improve systems and processes. Support colleagues from all different departments with increased activity at key times of the year, such as fundraising campaigns i.e., Christmas campaign, the governance meeting cycle and supporting our events. Providing reception cover at our Support Centre, Cavendish Centre and Charity Hub when required. What you do Administration You will support the whole organisation with a range of administrative tasks which will include: Completing minutes for key meetings. Processing of Expenses on behalf of the Senior Leadership Team. Arranging room bookings both internally and externally. Support with co-ordinating organisation wide meetings i.e., monthly staff meetings, away days, including booking venues and arranging catering. Supporting with governance committee cycles, preparing documents and reports as required. Inputting data into relevant systems accurately and in a timely manner. Dealing with enquiries from patients, donors, supporters, service providers and volunteers as required in a timely and effective manner. Provide general administrative support to the wider team as required. Taking donations in any of the Weston Park Cancer Charity locations. Support with the administration of our grants programme, including preparing and issues letter to grant applicants as instructed, updating and maintaining grant budget spreadsheets. You will work on time limited ad hoc projects, which could include: Creating and implementing new processes, including building templates / documentation / matrixes. The build-up to / during and/ or after a campaign / or event. HR Support You will provide support to the HR Manager which will include: Maintaining and update employee records. Assist in the recruitment processes (posting job ads, scheduling interviews, communicating with candidates). Support with preparing HR documents, such as onboarding paperwork, and employee letters. Coordinate new hire onboarding and offboarding processes. Organize training sessions and maintain training records. Assist with HR projects such as employee engagement programs. Cover Support You may be asked to provide cover on the front of desks of one of our sites: Cancer Support Centre, Northumberland Road, our Charity Hub, Whitham Road or Cavendish Centre, Wilkinson Street which will include: Meeting and greeting visitors including supporters and patients and acting as their first point of contact for any queries. Dealing with telephone, email and postal enquiries across the organisation During cover period, you may be required to open and close the patient spaces, as part of a wider team rota. Booking in and logging patients onto the relevant records and databases to provide accurate data. Sending appointment reminder calls/texts/letters to clients as required. Co-ordinating the Transport service, including supporting and co-ordinating the volunteer drivers. Managing the consumables within this patient space and ordering replacement stock as and when required. The job description is not an exhaustive list of all duties required of the postholder.
Oct 03, 2025
Full time
Main purpose of post To provide effective administrative support across the organisation, which will include minute taking and completion of expenses. Perform administrative tasks related to HR processes, to ensure the efficient delivery of HR services and the accurate maintenance of employee records. Requiring the candidate to be organised, detail-oriented, and able to handle sensitive information with confidentiality. Work on administrative projects and time-limited pieces of work to help improve systems and processes. Support colleagues from all different departments with increased activity at key times of the year, such as fundraising campaigns i.e., Christmas campaign, the governance meeting cycle and supporting our events. Providing reception cover at our Support Centre, Cavendish Centre and Charity Hub when required. What you do Administration You will support the whole organisation with a range of administrative tasks which will include: Completing minutes for key meetings. Processing of Expenses on behalf of the Senior Leadership Team. Arranging room bookings both internally and externally. Support with co-ordinating organisation wide meetings i.e., monthly staff meetings, away days, including booking venues and arranging catering. Supporting with governance committee cycles, preparing documents and reports as required. Inputting data into relevant systems accurately and in a timely manner. Dealing with enquiries from patients, donors, supporters, service providers and volunteers as required in a timely and effective manner. Provide general administrative support to the wider team as required. Taking donations in any of the Weston Park Cancer Charity locations. Support with the administration of our grants programme, including preparing and issues letter to grant applicants as instructed, updating and maintaining grant budget spreadsheets. You will work on time limited ad hoc projects, which could include: Creating and implementing new processes, including building templates / documentation / matrixes. The build-up to / during and/ or after a campaign / or event. HR Support You will provide support to the HR Manager which will include: Maintaining and update employee records. Assist in the recruitment processes (posting job ads, scheduling interviews, communicating with candidates). Support with preparing HR documents, such as onboarding paperwork, and employee letters. Coordinate new hire onboarding and offboarding processes. Organize training sessions and maintain training records. Assist with HR projects such as employee engagement programs. Cover Support You may be asked to provide cover on the front of desks of one of our sites: Cancer Support Centre, Northumberland Road, our Charity Hub, Whitham Road or Cavendish Centre, Wilkinson Street which will include: Meeting and greeting visitors including supporters and patients and acting as their first point of contact for any queries. Dealing with telephone, email and postal enquiries across the organisation During cover period, you may be required to open and close the patient spaces, as part of a wider team rota. Booking in and logging patients onto the relevant records and databases to provide accurate data. Sending appointment reminder calls/texts/letters to clients as required. Co-ordinating the Transport service, including supporting and co-ordinating the volunteer drivers. Managing the consumables within this patient space and ordering replacement stock as and when required. The job description is not an exhaustive list of all duties required of the postholder.
Job Title: Office Support Assistant Team: Fundraising, Communications, Retail & Reception Reporting to Director of Fundraising, Communications, Retail Hours: 30 hours per week Period: Permanent Contract Salary: £28000.00 Pro rata'd to 4 days a week Full time, permanent contract, 4 days a week, 30 hours per week, 7.5 hrs per day, paying £28000.00 per annum (pro rata'd to 4 days a week). Fully office based role. Are you looking for all round experience to work in a dynamic team in a Global Charity? An opportunity awaits the right candidate who can multi task to work in income processing, fundraising, digital/social media work and database use. Mothers Union has 4 million members in 83 countries and our members have been empowering communities to combat poverty, speak up for social justice and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting. We are proud that through our 4 million members acting as volunteers we are able to understand and support in the region of 1 million people each year, giving them the skills and knowledge to transform their own lives for the better. The Fundraising, Communications, Retail Team & Reception The Team is responsible for fundraising for the charitable work of Mothers Union and for communicating our work internally and externally in various formats and media platforms, resourcing dioceses, building membership, and providing a first point of contact for all callers and visitors to Mothers Union. The Role The successful candidate will primarily work with the Fundraising, Communications, Retail Team and perform Reception duties. This role is a permanent Contract, 4 days a week . The role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available. Who we are looking for: We re looking for someone with great people and customer service skills, as well as drive, initiative and determination. You ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver and a multi tasker always looking to improve. Main Responsibilities Reception Duties Ensure a high levels of customer service is always maintained. To ensure reception area is well-maintained, tidy and presentable at all times. Call handling and redirection. Greeting visitors; providing face to face information and signposting. Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location. To update the meeting rooms presentation notices and door signs as necessary. To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries. To receive visitors of Mary Sumner House tenants and informing the relevant tenant of visitor s arrival. Ensure all visitors observe the necessary security and health & safety procedures, including the visitors log. Maintain building security by following safety procedures and controlling access via the reception desk. Receive, sort and distribute post/deliveries. Organise the mailing out of letters and parcels as required. To assist the Conference & House Co-ordinator and Conference Facilities Technician when needed. In the absence of the Conference & House Co-ordinator, to cover the bookings and administration of meeting rooms, liaise with the facilities team to ensure meeting rooms are set up as required and refreshments and a/v equipment are in place and operational. To provide general administrative and coordination support related to the building and teams across the organisation. Membership/Supporter Care and Income Processing Be the first point of contact for retailby phone, letter or email and responding to these in a timely manner. Ensure high levels of customer service are always maintained. To acknowledge all fundraising income received from various sources (cheques, cash, online giving). To provide retail external fulfilment providers with information and support required to enable them to meet their fulfilment KPI of 1 to 3 working days, reporting any issues to the retail manager. To carry out retail administration duties including but not limited to the processing of all information relating to the organisational finance system. Fundraising, Data and Database Support with the administration, booking, planning and delivery of income generating events. Produce materials to support community fundraising activity in line with agreed appeals and events. To work alongside the Database Manager to maintain the data architecture and quality of the database at all times. General To manage the bookings diary for Mothers Union s displays and banners. Provide administrative support to the Director of Fundraising, Communications and Retail around team meetings. To actively be involved in any projects undertaken by the team and contribute as required or directed by the Director of Fundraising, Communications and Retail. To contribute to team meetings and organisational priorities. To provide general administrative and coordination support related to the building and teams across the organisation. Skills & Experience Experience of working within an office or customer service environment is essential. Experience of working with Excel is essential. Working within the Charity sector is desirable. Pleasant and efficient telephone manner. Ability to interact in a friendly and Personable manner with external clients, tenants and staff. Experience of working at a reception will be an advantage. Knowledge/experience of working in a conference facility and advantage. Good computer skills and of MS Office software, MS Outlook, Teams and Zoom. GCSE or equivalent passes in English and Mathematics. Personal Attributes Ability to work largely self-directed and use initiative. Excellent interpersonal skills - ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written. Good organizational skills proven ability to effectively prioritise workloads and meet deadlines. Team player, flexible, enthusiastic. Reliable and punctual. An excellent team player. Prioritisation and time management. Able to demonstrate an understanding of the core values of the Mothers' Union. Work Location This role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available. Benefits 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers Union. Employer pension contribution of 6.5%. Enhanced maternity, paternity and adoption pay. Two volunteering days per calendar year. One away day per calendar year. Enhanced sick pay. Bereavement leave & Compassionate leave Season ticket loan. Cycle to work scheme. Employee assistance programme. Eye care voucher and an allowance towards glasses. How to Apply If you are interested in this position, please apply by sending your CV and a Cover. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note only applications with a cover letter, alongside a CV, will be considered. Application Deadline The closing date for applications is 22 October 2025 . Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will start interviewing suitable candidates as we go along and reserve the right to close the advert before the deadline in the event we select a suitable candidate. Equal Opportunity Mothers Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Oct 01, 2025
Full time
Job Title: Office Support Assistant Team: Fundraising, Communications, Retail & Reception Reporting to Director of Fundraising, Communications, Retail Hours: 30 hours per week Period: Permanent Contract Salary: £28000.00 Pro rata'd to 4 days a week Full time, permanent contract, 4 days a week, 30 hours per week, 7.5 hrs per day, paying £28000.00 per annum (pro rata'd to 4 days a week). Fully office based role. Are you looking for all round experience to work in a dynamic team in a Global Charity? An opportunity awaits the right candidate who can multi task to work in income processing, fundraising, digital/social media work and database use. Mothers Union has 4 million members in 83 countries and our members have been empowering communities to combat poverty, speak up for social justice and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting. We are proud that through our 4 million members acting as volunteers we are able to understand and support in the region of 1 million people each year, giving them the skills and knowledge to transform their own lives for the better. The Fundraising, Communications, Retail Team & Reception The Team is responsible for fundraising for the charitable work of Mothers Union and for communicating our work internally and externally in various formats and media platforms, resourcing dioceses, building membership, and providing a first point of contact for all callers and visitors to Mothers Union. The Role The successful candidate will primarily work with the Fundraising, Communications, Retail Team and perform Reception duties. This role is a permanent Contract, 4 days a week . The role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available. Who we are looking for: We re looking for someone with great people and customer service skills, as well as drive, initiative and determination. You ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver and a multi tasker always looking to improve. Main Responsibilities Reception Duties Ensure a high levels of customer service is always maintained. To ensure reception area is well-maintained, tidy and presentable at all times. Call handling and redirection. Greeting visitors; providing face to face information and signposting. Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location. To update the meeting rooms presentation notices and door signs as necessary. To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries. To receive visitors of Mary Sumner House tenants and informing the relevant tenant of visitor s arrival. Ensure all visitors observe the necessary security and health & safety procedures, including the visitors log. Maintain building security by following safety procedures and controlling access via the reception desk. Receive, sort and distribute post/deliveries. Organise the mailing out of letters and parcels as required. To assist the Conference & House Co-ordinator and Conference Facilities Technician when needed. In the absence of the Conference & House Co-ordinator, to cover the bookings and administration of meeting rooms, liaise with the facilities team to ensure meeting rooms are set up as required and refreshments and a/v equipment are in place and operational. To provide general administrative and coordination support related to the building and teams across the organisation. Membership/Supporter Care and Income Processing Be the first point of contact for retailby phone, letter or email and responding to these in a timely manner. Ensure high levels of customer service are always maintained. To acknowledge all fundraising income received from various sources (cheques, cash, online giving). To provide retail external fulfilment providers with information and support required to enable them to meet their fulfilment KPI of 1 to 3 working days, reporting any issues to the retail manager. To carry out retail administration duties including but not limited to the processing of all information relating to the organisational finance system. Fundraising, Data and Database Support with the administration, booking, planning and delivery of income generating events. Produce materials to support community fundraising activity in line with agreed appeals and events. To work alongside the Database Manager to maintain the data architecture and quality of the database at all times. General To manage the bookings diary for Mothers Union s displays and banners. Provide administrative support to the Director of Fundraising, Communications and Retail around team meetings. To actively be involved in any projects undertaken by the team and contribute as required or directed by the Director of Fundraising, Communications and Retail. To contribute to team meetings and organisational priorities. To provide general administrative and coordination support related to the building and teams across the organisation. Skills & Experience Experience of working within an office or customer service environment is essential. Experience of working with Excel is essential. Working within the Charity sector is desirable. Pleasant and efficient telephone manner. Ability to interact in a friendly and Personable manner with external clients, tenants and staff. Experience of working at a reception will be an advantage. Knowledge/experience of working in a conference facility and advantage. Good computer skills and of MS Office software, MS Outlook, Teams and Zoom. GCSE or equivalent passes in English and Mathematics. Personal Attributes Ability to work largely self-directed and use initiative. Excellent interpersonal skills - ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written. Good organizational skills proven ability to effectively prioritise workloads and meet deadlines. Team player, flexible, enthusiastic. Reliable and punctual. An excellent team player. Prioritisation and time management. Able to demonstrate an understanding of the core values of the Mothers' Union. Work Location This role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available. Benefits 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers Union. Employer pension contribution of 6.5%. Enhanced maternity, paternity and adoption pay. Two volunteering days per calendar year. One away day per calendar year. Enhanced sick pay. Bereavement leave & Compassionate leave Season ticket loan. Cycle to work scheme. Employee assistance programme. Eye care voucher and an allowance towards glasses. How to Apply If you are interested in this position, please apply by sending your CV and a Cover. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note only applications with a cover letter, alongside a CV, will be considered. Application Deadline The closing date for applications is 22 October 2025 . Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will start interviewing suitable candidates as we go along and reserve the right to close the advert before the deadline in the event we select a suitable candidate. Equal Opportunity Mothers Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.