MMP Consultancy are looking for two Performance Data Analysts to support a live building safety compliance recovery programme within a housing / property services environment. The analysts will work closely with compliance officers, operational teams and contractors, ensuring data supports decision-making, prioritisation of risk, and delivery of a robust and auditable compliance position. Key Responsibilities Analyse performance across compliance areas to identify risk, gaps and trends. Interrogate compliance datasets, challenge accuracy, and improve data quality and consistency. Produce clear insight on where compliance is breaking down (e.g. overdue actions, access issues, contractor delays). Lead on root cause and lessons learned analysis to inform improvement activity. Support tracking of recovery actions and performance improvement over time. Work closely with compliance and operational teams to translate data into practical actions. Provide assurance that reporting reflects actual compliance position and evidences statutory requirements. Experience Required Experience working with property compliance data, ideally within housing or public sector. Understanding of the Big 6 compliance areas and associated datasets. Strong analytical skills with ability to turn data into insight and action. Experience of performance reporting, dashboards and datasets (e.g. Excel, Power BI). Ability to conduct root cause analysis, not just produce reports. Confident working with stakeholders to challenge assumptions and improve performance.
Jul 02, 2026
Seasonal
MMP Consultancy are looking for two Performance Data Analysts to support a live building safety compliance recovery programme within a housing / property services environment. The analysts will work closely with compliance officers, operational teams and contractors, ensuring data supports decision-making, prioritisation of risk, and delivery of a robust and auditable compliance position. Key Responsibilities Analyse performance across compliance areas to identify risk, gaps and trends. Interrogate compliance datasets, challenge accuracy, and improve data quality and consistency. Produce clear insight on where compliance is breaking down (e.g. overdue actions, access issues, contractor delays). Lead on root cause and lessons learned analysis to inform improvement activity. Support tracking of recovery actions and performance improvement over time. Work closely with compliance and operational teams to translate data into practical actions. Provide assurance that reporting reflects actual compliance position and evidences statutory requirements. Experience Required Experience working with property compliance data, ideally within housing or public sector. Understanding of the Big 6 compliance areas and associated datasets. Strong analytical skills with ability to turn data into insight and action. Experience of performance reporting, dashboards and datasets (e.g. Excel, Power BI). Ability to conduct root cause analysis, not just produce reports. Confident working with stakeholders to challenge assumptions and improve performance.
Tenancy Support Officer Location: Rugby, Warwickshire Salary: 22.5 to 24.7 Umbrella Contract: Full-Time, Permanent (Hybrid 1 day a week) Driving Licence Required: Yes Make a Difference in People's Lives We are looking for a dedicated and compassionate Tenancy Support Officer to join a Housing Services team based in Rugby. This rewarding role focuses on supporting tenants with complex needs to sustain their tenancies, achieve greater independence, and improve their quality of life. As a Tenancy Support Officer, you will work closely with tenants, colleagues, and partner agencies to develop and deliver tailored support plans that help individuals overcome barriers to successful independent living. About the Role You will provide intensive tenancy support to residents living in social housing who require additional assistance to maintain their tenancy. Working as part of a multi-agency network, you will coordinate support, advocate for tenants, and ensure they can access the services and resources they need. The role combines office-based work with regular visits to tenants in their homes and the wider community. Key Responsibilities of a Tenancy Support Officer Deliver a high-quality tenancy support service to customers with complex needs. Develop, implement, and review personalised support plans with tenants. Support customers with budgeting, money management, income maximisation, and benefit applications. Work closely with Housing Management, Revenues, Customer Advice and Support teams to provide a seamless service. Build strong relationships with external agencies including social services, healthcare professionals, voluntary organisations, and support providers. Help tenants access grants, benefits, and local support services. Monitor progress against support plans and maintain accurate records. Assist in resolving tenancy-related issues, including rent arrears and other debts. Provide day-to-day guidance and support to the Tenancy Support Assistant. Contribute to service improvement initiatives and performance targets. About You Looking for someone who: Has worked as a Tenancy Support Officer previously or transferbale skills in supporting vulnerable individuals, or people with complex needs. Understands housing-related support, tenancy sustainment, safeguarding principles, and multi-agency working. Has knowledge of welfare benefits, income maximisation, and debt management. Can build positive relationships with customers and partner organisations. Possesses excellent communication, organisational, and problem-solving skills. Is able to work independently while contributing effectively as part of a team. Has strong record-keeping and case management skills. Is committed to equality, diversity, and delivering excellent customer service. Holds a full current UK driving licence. If you feel you meet the above criteria for a Tenancy Support Officer please apply within.
Jul 02, 2026
Contractor
Tenancy Support Officer Location: Rugby, Warwickshire Salary: 22.5 to 24.7 Umbrella Contract: Full-Time, Permanent (Hybrid 1 day a week) Driving Licence Required: Yes Make a Difference in People's Lives We are looking for a dedicated and compassionate Tenancy Support Officer to join a Housing Services team based in Rugby. This rewarding role focuses on supporting tenants with complex needs to sustain their tenancies, achieve greater independence, and improve their quality of life. As a Tenancy Support Officer, you will work closely with tenants, colleagues, and partner agencies to develop and deliver tailored support plans that help individuals overcome barriers to successful independent living. About the Role You will provide intensive tenancy support to residents living in social housing who require additional assistance to maintain their tenancy. Working as part of a multi-agency network, you will coordinate support, advocate for tenants, and ensure they can access the services and resources they need. The role combines office-based work with regular visits to tenants in their homes and the wider community. Key Responsibilities of a Tenancy Support Officer Deliver a high-quality tenancy support service to customers with complex needs. Develop, implement, and review personalised support plans with tenants. Support customers with budgeting, money management, income maximisation, and benefit applications. Work closely with Housing Management, Revenues, Customer Advice and Support teams to provide a seamless service. Build strong relationships with external agencies including social services, healthcare professionals, voluntary organisations, and support providers. Help tenants access grants, benefits, and local support services. Monitor progress against support plans and maintain accurate records. Assist in resolving tenancy-related issues, including rent arrears and other debts. Provide day-to-day guidance and support to the Tenancy Support Assistant. Contribute to service improvement initiatives and performance targets. About You Looking for someone who: Has worked as a Tenancy Support Officer previously or transferbale skills in supporting vulnerable individuals, or people with complex needs. Understands housing-related support, tenancy sustainment, safeguarding principles, and multi-agency working. Has knowledge of welfare benefits, income maximisation, and debt management. Can build positive relationships with customers and partner organisations. Possesses excellent communication, organisational, and problem-solving skills. Is able to work independently while contributing effectively as part of a team. Has strong record-keeping and case management skills. Is committed to equality, diversity, and delivering excellent customer service. Holds a full current UK driving licence. If you feel you meet the above criteria for a Tenancy Support Officer please apply within.
We are currently recruiting for an experienced Scheme Manager to support housing schemes across Leicester and Nottingham. This is an excellent opportunity for a customer-focused housing professional with experience in sheltered, supported, or independent living environments. Key Responsibilities of a Scheme Manager: Provide effective day-to-day management of designated housing schemes. Carry out regular resident welfare and wellbeing checks. Support residents to maintain their tenancies and live independently. Monitor health and safety compliance within schemes, including communal area inspections. Respond appropriately to safeguarding concerns and referrals. Liaise with residents, contractors, support agencies, healthcare professionals, and local authorities. Assist with tenancy-related matters and signpost residents to relevant support services. Maintain accurate records and ensure excellent customer service standards. Requirements of a Scheme Manager: Previous experience in a Scheme Manager, Sheltered Housing Officer, Supported Housing Officer, or similar housing management role. Knowledge of safeguarding, health and safety, and tenancy management principles. Strong communication and relationship-building skills. Ability to work independently and manage a varied workload across multiple sites. Full UK driving licence and access to a vehicle is desirable due to travel between schemes. What's on Offer: 30 - 32 hours Mon - Fri Flexible workig hours Contract August 2027 Opportunity to make a positive impact on residents' wellbeing and independence. Supportive team environment with a well-established housing provider. If this Scheme Manager role is of interest, please apply to contact (url removed)
Jul 02, 2026
Contractor
We are currently recruiting for an experienced Scheme Manager to support housing schemes across Leicester and Nottingham. This is an excellent opportunity for a customer-focused housing professional with experience in sheltered, supported, or independent living environments. Key Responsibilities of a Scheme Manager: Provide effective day-to-day management of designated housing schemes. Carry out regular resident welfare and wellbeing checks. Support residents to maintain their tenancies and live independently. Monitor health and safety compliance within schemes, including communal area inspections. Respond appropriately to safeguarding concerns and referrals. Liaise with residents, contractors, support agencies, healthcare professionals, and local authorities. Assist with tenancy-related matters and signpost residents to relevant support services. Maintain accurate records and ensure excellent customer service standards. Requirements of a Scheme Manager: Previous experience in a Scheme Manager, Sheltered Housing Officer, Supported Housing Officer, or similar housing management role. Knowledge of safeguarding, health and safety, and tenancy management principles. Strong communication and relationship-building skills. Ability to work independently and manage a varied workload across multiple sites. Full UK driving licence and access to a vehicle is desirable due to travel between schemes. What's on Offer: 30 - 32 hours Mon - Fri Flexible workig hours Contract August 2027 Opportunity to make a positive impact on residents' wellbeing and independence. Supportive team environment with a well-established housing provider. If this Scheme Manager role is of interest, please apply to contact (url removed)
Carrington West are assisting a London based local authority client in the search for a Developer Contributions Team Leader and/or Principal (S106) on a 6 month contract. We are looking for an experienced Team Leader and/or Principal who has experience in the collection and enforcing of planning obligation matters whereby you will proactively scrutinise developer's submissions and maximise the collection of S106 monies and ensure that governance and internal controls are exemplar. Team Leader Responsibilities: 1. Establish and maintain performance targets for a team 2. Line management including performance development and any action 3. Develop and deliver service improvements related to planning obligations 4. Ability to manage and support the team with advice on complex planning obligations matters - you must support their development 5. Ability to support the team with negotiation with developers to regularise breaches or under performance on planning obligations 6. Experience of enhancing the use of Exacom 7. Collaboration with Finance colleagues to maintain robust internal controls 8. Good stakeholder relations 9. A knowledge of infrastructure planning in a busy urban context Principal Responsibilities: 1. Understanding and ability to deal with viability related matters 2. Experience of re-negotiating deeds of planning obligation - particularly in relation to amendments to the delivery of affordable housing 3. Managing relationships with a range of stakeholders to assess non-financial planning obligations matters 4. Working with service areas and infrastructure providers to facilitate the expenditure of funds 5. Interpret complex deeds and submissions 6. Enhance the use of Exacom 7. Report writing with clear recommendations made on your professional judgment 8. Deputise for senior managers It would be beneficial for the post holder to have a Degree or postgraduate diploma in town and country planning or relevant subject such as geography, environmental science, sustainability or geology; and have an in depth knowledge of the UK planning system. The council are looking for candidates who will be able to hit the ground running, who have experience of leading a team of professional officers/staff dealing with town planning and/or S106 and/or CIL and/or infrastructure planning matters. Carrington West Pay Rate - £45-55per/hour Job Ref - 67263 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Jul 02, 2026
Contractor
Carrington West are assisting a London based local authority client in the search for a Developer Contributions Team Leader and/or Principal (S106) on a 6 month contract. We are looking for an experienced Team Leader and/or Principal who has experience in the collection and enforcing of planning obligation matters whereby you will proactively scrutinise developer's submissions and maximise the collection of S106 monies and ensure that governance and internal controls are exemplar. Team Leader Responsibilities: 1. Establish and maintain performance targets for a team 2. Line management including performance development and any action 3. Develop and deliver service improvements related to planning obligations 4. Ability to manage and support the team with advice on complex planning obligations matters - you must support their development 5. Ability to support the team with negotiation with developers to regularise breaches or under performance on planning obligations 6. Experience of enhancing the use of Exacom 7. Collaboration with Finance colleagues to maintain robust internal controls 8. Good stakeholder relations 9. A knowledge of infrastructure planning in a busy urban context Principal Responsibilities: 1. Understanding and ability to deal with viability related matters 2. Experience of re-negotiating deeds of planning obligation - particularly in relation to amendments to the delivery of affordable housing 3. Managing relationships with a range of stakeholders to assess non-financial planning obligations matters 4. Working with service areas and infrastructure providers to facilitate the expenditure of funds 5. Interpret complex deeds and submissions 6. Enhance the use of Exacom 7. Report writing with clear recommendations made on your professional judgment 8. Deputise for senior managers It would be beneficial for the post holder to have a Degree or postgraduate diploma in town and country planning or relevant subject such as geography, environmental science, sustainability or geology; and have an in depth knowledge of the UK planning system. The council are looking for candidates who will be able to hit the ground running, who have experience of leading a team of professional officers/staff dealing with town planning and/or S106 and/or CIL and/or infrastructure planning matters. Carrington West Pay Rate - £45-55per/hour Job Ref - 67263 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Job Title: Service Charge Officer Location: Hybrid (Initially 2 days per week in office for training, then 1 day per month) Rate: 24.96 per hour (Umbrella) Contract Type: Temporary/Interim About the Role: We are seeking a Service Charge Officer to ensure accurate, consistent, and transparent reporting and accounting of service charges for residents across all tenures. This role involves compliance with legislation, agreements, and best practices. Key Responsibilities: Handle service charge enquiries from residents and internal staff. Work with managers to resolve escalated customer complaints. Collaborate with analysts to ensure accuracy of service charge estimates and actuals. Investigate and adjust service charges in ERP systems as needed. Contribute to service charge-related projects. Liaise with stakeholders to ensure service charge accuracy. Respond to emails and acknowledge resident enquiries in a timely manner. Attend face-to-face meetings with residents to resolve disputes. Support the rent team with service charge queries, including those from local authorities. Adapt and manage change in a challenging environment. Ensure compliance with Equality, Diversity, and Inclusion policies and Health & Safety legislation. Requirements: Understanding of Landlord and Tenant legislation, particularly relating to service charges. Knowledge of service charge applications in the social housing sector. Excellent written and verbal communication skills. Strong numeracy skills and proficiency in Excel for data manipulation. Proven experience in delivering service charges in a customer-focused environment. Experience using ERP and CRM systems. Ability to meet performance targets and achieve high customer satisfaction. Commitment to Equality, Diversity, and Inclusion. Flexibility to adapt to business needs. Previous experience in dealing with leaseholder enquiries is essential. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Jul 02, 2026
Contractor
Job Title: Service Charge Officer Location: Hybrid (Initially 2 days per week in office for training, then 1 day per month) Rate: 24.96 per hour (Umbrella) Contract Type: Temporary/Interim About the Role: We are seeking a Service Charge Officer to ensure accurate, consistent, and transparent reporting and accounting of service charges for residents across all tenures. This role involves compliance with legislation, agreements, and best practices. Key Responsibilities: Handle service charge enquiries from residents and internal staff. Work with managers to resolve escalated customer complaints. Collaborate with analysts to ensure accuracy of service charge estimates and actuals. Investigate and adjust service charges in ERP systems as needed. Contribute to service charge-related projects. Liaise with stakeholders to ensure service charge accuracy. Respond to emails and acknowledge resident enquiries in a timely manner. Attend face-to-face meetings with residents to resolve disputes. Support the rent team with service charge queries, including those from local authorities. Adapt and manage change in a challenging environment. Ensure compliance with Equality, Diversity, and Inclusion policies and Health & Safety legislation. Requirements: Understanding of Landlord and Tenant legislation, particularly relating to service charges. Knowledge of service charge applications in the social housing sector. Excellent written and verbal communication skills. Strong numeracy skills and proficiency in Excel for data manipulation. Proven experience in delivering service charges in a customer-focused environment. Experience using ERP and CRM systems. Ability to meet performance targets and achieve high customer satisfaction. Commitment to Equality, Diversity, and Inclusion. Flexibility to adapt to business needs. Previous experience in dealing with leaseholder enquiries is essential. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Health & Safety Officer Omagh Food £38k Shifts: Monday - Friday (days) About the Role I am currently partnering with a growing logistics business who are seeking a Health & Safety Officer to champion workplace safety, drive continuous improvement and help create an environment where every employee can work confidently and safely. This is an exciting opportunity for an experienced health and safety professional to make a tangible impact across, warehousing in chilled, ambient and cold storage operations. You'll work closely with teams at all levels, promoting best practices, delivering training, and ensuring the business maintains the highest standards of health, safety, and wellbeing. Key Responsibilities As the Health & Safety Officer, you will: Conduct regular workplace inspections and risk assessments to identify hazards and implement effective control measures. Investigate accidents, incidents, and near misses, preparing detailed reports and recommending preventative actions. Maintain accurate and up-to-date records of incidents, inspections, training activities, and risk assessments. Coordinate, deliver, and monitor health and safety training programmes across the business, ensuring training records and matrices remain current. Lead emergency preparedness initiatives, including fire evacuation drills, first aid procedures, and response planning. Develop, review, and continuously improve health and safety policies, procedures, and safe working practices. Drive a positive safety culture through employee engagement, awareness campaigns, and continuous communication. Monitor the availability, condition, and correct use of Personal Protective Equipment (PPE) and other safety equipment. Manage first aid supplies and ensure adequate provision across all operational areas. Support compliance with relevant health and safety legislation, industry standards, and company requirements. What We're Looking For Qualifications NEBOSH, IOSH, or an equivalent Health & Safety qualification. Experience 2-5 years' experience in a Health & Safety role, ideally within food logistics, warehousing, or a related sector. Demonstrable experience conducting audits, workplace inspections, risk assessments, and incident investigations. Experience working within warehousing and cold storage environments is highly desirable. Skills & Attributes Analytical and proactive approach to problem-solving and risk management. Ability to promote behavioural change and foster a positive safety culture. Confident delivering training and presenting information to groups of varying sizes. Self-motivated with the ability to work independently and manage multiple priorities. BBBH: 36515 Location: Omagh, Northern Ireland
Jul 02, 2026
Full time
Health & Safety Officer Omagh Food £38k Shifts: Monday - Friday (days) About the Role I am currently partnering with a growing logistics business who are seeking a Health & Safety Officer to champion workplace safety, drive continuous improvement and help create an environment where every employee can work confidently and safely. This is an exciting opportunity for an experienced health and safety professional to make a tangible impact across, warehousing in chilled, ambient and cold storage operations. You'll work closely with teams at all levels, promoting best practices, delivering training, and ensuring the business maintains the highest standards of health, safety, and wellbeing. Key Responsibilities As the Health & Safety Officer, you will: Conduct regular workplace inspections and risk assessments to identify hazards and implement effective control measures. Investigate accidents, incidents, and near misses, preparing detailed reports and recommending preventative actions. Maintain accurate and up-to-date records of incidents, inspections, training activities, and risk assessments. Coordinate, deliver, and monitor health and safety training programmes across the business, ensuring training records and matrices remain current. Lead emergency preparedness initiatives, including fire evacuation drills, first aid procedures, and response planning. Develop, review, and continuously improve health and safety policies, procedures, and safe working practices. Drive a positive safety culture through employee engagement, awareness campaigns, and continuous communication. Monitor the availability, condition, and correct use of Personal Protective Equipment (PPE) and other safety equipment. Manage first aid supplies and ensure adequate provision across all operational areas. Support compliance with relevant health and safety legislation, industry standards, and company requirements. What We're Looking For Qualifications NEBOSH, IOSH, or an equivalent Health & Safety qualification. Experience 2-5 years' experience in a Health & Safety role, ideally within food logistics, warehousing, or a related sector. Demonstrable experience conducting audits, workplace inspections, risk assessments, and incident investigations. Experience working within warehousing and cold storage environments is highly desirable. Skills & Attributes Analytical and proactive approach to problem-solving and risk management. Ability to promote behavioural change and foster a positive safety culture. Confident delivering training and presenting information to groups of varying sizes. Self-motivated with the ability to work independently and manage multiple priorities. BBBH: 36515 Location: Omagh, Northern Ireland
Customer Service Officer (Contact Centre) Pay: £17.33 per hour Location: Wembley, HA9 Job Type: Full-time, Temporary with potential for extension Required: Standard DBS Check Join our team as a Customer Service Officer in our Contact Centre, where you will be at the forefront of responding to customer enquiries via telephone and updating various computer systems. This role is ideal for someone who thrives in a dynamic environment and is committed to providing exceptional customer service. Day-to-Day of the Role: Answer incoming calls across various queues including Switchboard, Housing Repairs, Domestic Abuse, and Housing Needs. Provide first contact resolution for up to five service area enquiries via phone, email, webchat, and social media channels. Efficiently search, utilise, and update a range of databases and IT systems to resolve customer enquiries and process transactions. Manage challenging customer interactions with tact, diplomacy, and empathy. Work collaboratively with internal and external colleagues to resolve customer enquiries and complaints. Maintain high standards of customer care and adhere to Council and Customer Service policies and procedures. Required Skills & Qualifications: Previous experience working in a call centre / similar role Quick learner with the ability to handle a large number of IT systems. Knowledge of local area streets and roads is preferred. Clear and professional telephone manner. Experience in a customer-focused role in a fast-paced environment. Ability to work full-time hours from 8:50 am to 5:04 pm, Monday to Friday. Must be able to work onsite in Wembley Park for the first 3 months, with the possibility of working from home 2 days a week thereafter. Benefits: Competitive hourly rate of £18.07. Hybrid working model after initial training period. Opportunity for contract extension based on performance. Engaging and supportive work environment. How to Apply: To apply for the Customer Service Officer position, please submit your CV detailing your relevant experience. Ensure your application highlights your customer service skills and any relevant local area knowledge.
Jul 02, 2026
Seasonal
Customer Service Officer (Contact Centre) Pay: £17.33 per hour Location: Wembley, HA9 Job Type: Full-time, Temporary with potential for extension Required: Standard DBS Check Join our team as a Customer Service Officer in our Contact Centre, where you will be at the forefront of responding to customer enquiries via telephone and updating various computer systems. This role is ideal for someone who thrives in a dynamic environment and is committed to providing exceptional customer service. Day-to-Day of the Role: Answer incoming calls across various queues including Switchboard, Housing Repairs, Domestic Abuse, and Housing Needs. Provide first contact resolution for up to five service area enquiries via phone, email, webchat, and social media channels. Efficiently search, utilise, and update a range of databases and IT systems to resolve customer enquiries and process transactions. Manage challenging customer interactions with tact, diplomacy, and empathy. Work collaboratively with internal and external colleagues to resolve customer enquiries and complaints. Maintain high standards of customer care and adhere to Council and Customer Service policies and procedures. Required Skills & Qualifications: Previous experience working in a call centre / similar role Quick learner with the ability to handle a large number of IT systems. Knowledge of local area streets and roads is preferred. Clear and professional telephone manner. Experience in a customer-focused role in a fast-paced environment. Ability to work full-time hours from 8:50 am to 5:04 pm, Monday to Friday. Must be able to work onsite in Wembley Park for the first 3 months, with the possibility of working from home 2 days a week thereafter. Benefits: Competitive hourly rate of £18.07. Hybrid working model after initial training period. Opportunity for contract extension based on performance. Engaging and supportive work environment. How to Apply: To apply for the Customer Service Officer position, please submit your CV detailing your relevant experience. Ensure your application highlights your customer service skills and any relevant local area knowledge.
Support Administrator / Floating Support Coordinator Housing Support Services Birmingham Temporary Contract (Initially two months) Excellent Pay Rate Sociable Working Hours Are you passionate about supporting vulnerable people and making a difference within your local community? Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services? Client Snapshot : I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands. Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required. This is an excellent opportunity for someone who enjoys a varied role and has experience within housing support, homelessness services, supported accommodation, tenancy sustainment or floating support environments. Vacancy Brief : Our client is seeking a Support Administrator / Floating Support Coordinator on an initial temporary basis covering sickness absence. This vacancy is for 30 hours per week. Excellent pay rate: Candidates will be paid £13.16 PAYE or £16.70 per hour Umbrella. Working Pattern: Predominantly Monday to Friday, 9:00am 5:00pm, with occasional late shifts of 1:00pm 9:00pm as required. This vacancy is based in Bordesley Green, Birmingham. The initial contract will be for approximately two months, although there is potential for this to be extended. Candidates must have previous experience within housing support, homelessness, supported accommodation, floating support, tenancy support or a similar support environment. The role is subject to an Enhanced DBS covering the Adult and/or Child Workforce. Responsibilities : As a Support Administrator / Floating Support Coordinator, you will provide administrative support to the Floating Support Team and help ensure the smooth delivery of services. You will manage and process referrals into the service, ensuring all information is recorded accurately and efficiently. Part of your role will involve liaising with internal departments, external agencies and referral partners to promote the service and maximise referral opportunities. You will maintain accurate records, case notes and client information using internal systems and databases. You will support lead workers and the wider team with service coordination, appointment scheduling and general administration duties. An important aspect of the role will be monitoring referral activity and assisting with the effective management of service demand. You will communicate with service users, partner organisations and stakeholders regarding appointments, support arrangements and service availability. Where required, you may hold a small floating support caseload and provide practical support to service users within the community. You will assist service users to access relevant services, benefits, housing options and specialist support agencies where appropriate. You will contribute towards achieving service outcomes and maintaining compliance with organisational procedures. Role Experience : Previous experience within Housing Support, Homelessness, Floating Support, Supported Accommodation, Tenancy Sustainment or Supported Housing services. Experience managing referrals, service administration, case management systems and client records. Experience liaising with external agencies, local authorities, housing providers and support services. Strong organisational, communication and administrative skills. Experience supporting vulnerable adults, young people or individuals with complex needs would be advantageous. Support Administrator Service Administrator Floating Support Worker Floating Support Coordinator Housing Support Worker Supported Housing Officer Supported Housing Worker Tenancy Support Officer Homelessness Support Worker Housing Support Officer Housing Administrator Referrals Coordinator Support Coordinator Homelessness Prevention Supported Accommodation Housing Services Social Housing Charities Third Sector Birmingham West Midlands.
Jul 01, 2026
Contractor
Support Administrator / Floating Support Coordinator Housing Support Services Birmingham Temporary Contract (Initially two months) Excellent Pay Rate Sociable Working Hours Are you passionate about supporting vulnerable people and making a difference within your local community? Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services? Client Snapshot : I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands. Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required. This is an excellent opportunity for someone who enjoys a varied role and has experience within housing support, homelessness services, supported accommodation, tenancy sustainment or floating support environments. Vacancy Brief : Our client is seeking a Support Administrator / Floating Support Coordinator on an initial temporary basis covering sickness absence. This vacancy is for 30 hours per week. Excellent pay rate: Candidates will be paid £13.16 PAYE or £16.70 per hour Umbrella. Working Pattern: Predominantly Monday to Friday, 9:00am 5:00pm, with occasional late shifts of 1:00pm 9:00pm as required. This vacancy is based in Bordesley Green, Birmingham. The initial contract will be for approximately two months, although there is potential for this to be extended. Candidates must have previous experience within housing support, homelessness, supported accommodation, floating support, tenancy support or a similar support environment. The role is subject to an Enhanced DBS covering the Adult and/or Child Workforce. Responsibilities : As a Support Administrator / Floating Support Coordinator, you will provide administrative support to the Floating Support Team and help ensure the smooth delivery of services. You will manage and process referrals into the service, ensuring all information is recorded accurately and efficiently. Part of your role will involve liaising with internal departments, external agencies and referral partners to promote the service and maximise referral opportunities. You will maintain accurate records, case notes and client information using internal systems and databases. You will support lead workers and the wider team with service coordination, appointment scheduling and general administration duties. An important aspect of the role will be monitoring referral activity and assisting with the effective management of service demand. You will communicate with service users, partner organisations and stakeholders regarding appointments, support arrangements and service availability. Where required, you may hold a small floating support caseload and provide practical support to service users within the community. You will assist service users to access relevant services, benefits, housing options and specialist support agencies where appropriate. You will contribute towards achieving service outcomes and maintaining compliance with organisational procedures. Role Experience : Previous experience within Housing Support, Homelessness, Floating Support, Supported Accommodation, Tenancy Sustainment or Supported Housing services. Experience managing referrals, service administration, case management systems and client records. Experience liaising with external agencies, local authorities, housing providers and support services. Strong organisational, communication and administrative skills. Experience supporting vulnerable adults, young people or individuals with complex needs would be advantageous. Support Administrator Service Administrator Floating Support Worker Floating Support Coordinator Housing Support Worker Supported Housing Officer Supported Housing Worker Tenancy Support Officer Homelessness Support Worker Housing Support Officer Housing Administrator Referrals Coordinator Support Coordinator Homelessness Prevention Supported Accommodation Housing Services Social Housing Charities Third Sector Birmingham West Midlands.
Ashfield District Council
Kirkby-in-ashfield, Nottinghamshire
Ashfield District Council have an exciting opportunity for an Assertive Outreach Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £28,598 - £31,022 per annum (pay award pending). This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need. The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You will take a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances. As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes. The post requires strong relationship-building and problem-solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential Package Up to 43 days per year including bank holidays (pro rata for part time or condensed hours) Local Government pension scheme Personal Development Discounted leisure facilities Retail discounts Free eye tests Cycle to work scheme Health and well-being Closing date: 5 July 2026 Interview date: 13 & 14 July 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Assertive Outreach Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Jul 01, 2026
Full time
Ashfield District Council have an exciting opportunity for an Assertive Outreach Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £28,598 - £31,022 per annum (pay award pending). This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need. The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You will take a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances. As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes. The post requires strong relationship-building and problem-solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential Package Up to 43 days per year including bank holidays (pro rata for part time or condensed hours) Local Government pension scheme Personal Development Discounted leisure facilities Retail discounts Free eye tests Cycle to work scheme Health and well-being Closing date: 5 July 2026 Interview date: 13 & 14 July 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Assertive Outreach Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Housing Regulations Officer - Portsmouth Are you a passionate Housing Regulations Officer looking for your next role? 4Recruitment Services are currently recruiting for a Housing Regulations Officer to work in Local Authority Private Sector Housing Team based in The Portsmouth area. We are seeking a motivated and resilient individual with a proactive approach, excellent organisational skills, and a passion for improving housing standards. The ideal candidate will be confident in dealing with landlords, tenants, and stakeholders, able to handle challenging situations professionally, and committed to delivering positive outcomes for residents. Pay Rates: £19.68 PAYE £24.98 Umbrella Rate (per hour) Information the Role We are currently recruiting a Housing Regulations Officer to join a busy Private Sector Housing team. This is an excellent opportunity for candidates with experience in housing standards, environmental health, housing enforcement, HMO licensing, property inspections, or regulatory compliance. As a Housing Regulations Officer, you will play a key role in supporting landlords and tenants to ensure homes are safe, healthy, and compliant with relevant housing legislation. You will investigate housing-related concerns, carry out inspections, provide advice and guidance, and take enforcement action where required. The successful candidate will be responsible for delivering responsive and effective housing services, helping to improve standards within the private rented sector and ensuring compliance with licensing requirements and housing regulations. Key Responsibilities Receive, assess, and respond to enquiries and complaints relating to private rented housing and Houses in Multiple Occupation (HMOs). Carry out reactive, routine, and proactive inspections of residential properties. Undertake Housing Health and Safety Rating System (HHSRS) assessments. Work with landlords and tenants to resolve housing issues and improve property standards. Investigate complaints relating to statutory housing duties and regulations. Monitor compliance with housing legislation, licensing requirements, and licence conditions. Provide advice, guidance, and support to landlords, tenants, and householders. Prepare and serve formal enforcement notices where necessary. Support enforcement action and assist with cases that may proceed to tribunal or court. Maintain accurate records and case files. Use professional judgement to determine appropriate courses of action while managing potentially challenging situations. Contribute to service improvement initiatives and ongoing professional development. Essential Requirements: Level 3 qualification in Housing, Construction, Enforcement, Environmental Health, or a related discipline, or demonstrable experience working within housing standards, housing enforcement, or a similar regulatory environment. Experience of working with a range of stakeholders to achieve positive housing outcomes. Ability to manage a varied workload and prioritise effectively. Knowledge of residential property inspections and housing standards. Strong communication and customer service skills. Ability to work independently and make informed decisions. Competent IT skills, including Microsoft Word, Outlook, Excel, and database systems. Desirable Experience within Private Sector Housing, Environmental Health, Housing Enforcement, or HMO Licensing. Knowledge of the Housing Health and Safety Rating System (HHSRS). Understanding of housing legislation, including the Housing Act 2004, Public Health Acts, Building Regulations, and PACE. Experience investigating complaints and undertaking enforcement activity. Experience preparing and serving enforcement notices. Relevant professional membership or qualifications, including CIH or CIEH membership. Level 6 qualification in Housing, Environmental Health, Environmental Science, Housing Engineering, Construction, or a related field. What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact out Team on (phone number removed) or email (url removed).
Jul 01, 2026
Seasonal
Housing Regulations Officer - Portsmouth Are you a passionate Housing Regulations Officer looking for your next role? 4Recruitment Services are currently recruiting for a Housing Regulations Officer to work in Local Authority Private Sector Housing Team based in The Portsmouth area. We are seeking a motivated and resilient individual with a proactive approach, excellent organisational skills, and a passion for improving housing standards. The ideal candidate will be confident in dealing with landlords, tenants, and stakeholders, able to handle challenging situations professionally, and committed to delivering positive outcomes for residents. Pay Rates: £19.68 PAYE £24.98 Umbrella Rate (per hour) Information the Role We are currently recruiting a Housing Regulations Officer to join a busy Private Sector Housing team. This is an excellent opportunity for candidates with experience in housing standards, environmental health, housing enforcement, HMO licensing, property inspections, or regulatory compliance. As a Housing Regulations Officer, you will play a key role in supporting landlords and tenants to ensure homes are safe, healthy, and compliant with relevant housing legislation. You will investigate housing-related concerns, carry out inspections, provide advice and guidance, and take enforcement action where required. The successful candidate will be responsible for delivering responsive and effective housing services, helping to improve standards within the private rented sector and ensuring compliance with licensing requirements and housing regulations. Key Responsibilities Receive, assess, and respond to enquiries and complaints relating to private rented housing and Houses in Multiple Occupation (HMOs). Carry out reactive, routine, and proactive inspections of residential properties. Undertake Housing Health and Safety Rating System (HHSRS) assessments. Work with landlords and tenants to resolve housing issues and improve property standards. Investigate complaints relating to statutory housing duties and regulations. Monitor compliance with housing legislation, licensing requirements, and licence conditions. Provide advice, guidance, and support to landlords, tenants, and householders. Prepare and serve formal enforcement notices where necessary. Support enforcement action and assist with cases that may proceed to tribunal or court. Maintain accurate records and case files. Use professional judgement to determine appropriate courses of action while managing potentially challenging situations. Contribute to service improvement initiatives and ongoing professional development. Essential Requirements: Level 3 qualification in Housing, Construction, Enforcement, Environmental Health, or a related discipline, or demonstrable experience working within housing standards, housing enforcement, or a similar regulatory environment. Experience of working with a range of stakeholders to achieve positive housing outcomes. Ability to manage a varied workload and prioritise effectively. Knowledge of residential property inspections and housing standards. Strong communication and customer service skills. Ability to work independently and make informed decisions. Competent IT skills, including Microsoft Word, Outlook, Excel, and database systems. Desirable Experience within Private Sector Housing, Environmental Health, Housing Enforcement, or HMO Licensing. Knowledge of the Housing Health and Safety Rating System (HHSRS). Understanding of housing legislation, including the Housing Act 2004, Public Health Acts, Building Regulations, and PACE. Experience investigating complaints and undertaking enforcement activity. Experience preparing and serving enforcement notices. Relevant professional membership or qualifications, including CIH or CIEH membership. Level 6 qualification in Housing, Environmental Health, Environmental Science, Housing Engineering, Construction, or a related field. What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact out Team on (phone number removed) or email (url removed).
Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London. What the Job Will be doing Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised Monitoring rent accounts and taking early intervention action to prevent arrears from escalating Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt Negotiating realistic repayment arrangements and monitoring ongoing compliance Preparing and progressing arrears cases for legal action where appropriate Managing garage rent accounts and associated arrears recovery activity Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions Conducting home visits and delivering a resident-focused service that promotes positive outcomes Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases Meeting income collection targets and contributing to service improvement initiatives Ensuring all activity complies with housing legislation, data protection requirements and organisational policies What You Will Need Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment Experience managing a caseload and achieving collection targets Strong negotiation skills and experience agreeing repayment arrangements with residents Knowledge of Universal Credit, Housing Benefit and financial inclusion principles Understanding of tenancy sustainment and social housing practices Experience conducting home visits and managing challenging conversations Knowledge of legal remedies available for debt recovery Excellent customer service and communication skills Ability to work independently and manage competing priorities effectively
Jul 01, 2026
Contractor
Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London. What the Job Will be doing Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised Monitoring rent accounts and taking early intervention action to prevent arrears from escalating Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt Negotiating realistic repayment arrangements and monitoring ongoing compliance Preparing and progressing arrears cases for legal action where appropriate Managing garage rent accounts and associated arrears recovery activity Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions Conducting home visits and delivering a resident-focused service that promotes positive outcomes Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases Meeting income collection targets and contributing to service improvement initiatives Ensuring all activity complies with housing legislation, data protection requirements and organisational policies What You Will Need Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment Experience managing a caseload and achieving collection targets Strong negotiation skills and experience agreeing repayment arrangements with residents Knowledge of Universal Credit, Housing Benefit and financial inclusion principles Understanding of tenancy sustainment and social housing practices Experience conducting home visits and managing challenging conversations Knowledge of legal remedies available for debt recovery Excellent customer service and communication skills Ability to work independently and manage competing priorities effectively
JOB DESCRIPTION At The Guinness Partnership, our team plays a vital role in safeguarding our communities and delivering on our social purpose: providing safe, high-quality homes and essential housing services to the people who need them most. We are currently offering an opportunity for a Housing & Neighbourhood Officer to join us at The Guinness Partnership click apply for full job details
Jul 01, 2026
Full time
JOB DESCRIPTION At The Guinness Partnership, our team plays a vital role in safeguarding our communities and delivering on our social purpose: providing safe, high-quality homes and essential housing services to the people who need them most. We are currently offering an opportunity for a Housing & Neighbourhood Officer to join us at The Guinness Partnership click apply for full job details
Communications Officer Salary: 30,000 - 34,000 We're working with a large, well-established organisation in the North East that provides housing, property services and community investment to tens of thousands of customers across the region. With a strong social purpose and a focus on improving lives and places, they are known for delivering high-quality services while continuing to invest in their people, technology and communities. This is a great opportunity for someone who enjoys creating engaging content, working collaboratively across teams and using digital platforms to connect people and share key messages in a purpose-driven environment. The role You'll support the delivery of the internal communications strategy, helping to ensure colleagues stay informed, engaged and aligned. Key responsibilities include: Planning and delivering internal communications activity across multiple channels Creating high-quality content for digital and offline platforms Managing and developing the organisation's intranet (Workvivo) as a key communication tool Working closely with stakeholders across the business to source and share content Supporting corporate events and engagement initiatives Liaising with external agencies for design, print and digital content Maintaining a content calendar and keeping systems up to date About you Experience in a communications or marketing role Strong writing and content creation skills across different channels Confident using CMS platforms, digital tools and analytics Able to build strong relationships across a business and influence stakeholders Organised, proactive and comfortable managing multiple priorities A communications-related qualification or degree is preferred, alongside a commitment to ongoing professional development. Desirable Experience in internal communications or colleague engagement Background in housing or a similarly regulated sector This role would suit someone looking to develop their career in a collaborative organisation where you can make a genuine impact and contribute to meaningful work across the business. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
Jul 01, 2026
Full time
Communications Officer Salary: 30,000 - 34,000 We're working with a large, well-established organisation in the North East that provides housing, property services and community investment to tens of thousands of customers across the region. With a strong social purpose and a focus on improving lives and places, they are known for delivering high-quality services while continuing to invest in their people, technology and communities. This is a great opportunity for someone who enjoys creating engaging content, working collaboratively across teams and using digital platforms to connect people and share key messages in a purpose-driven environment. The role You'll support the delivery of the internal communications strategy, helping to ensure colleagues stay informed, engaged and aligned. Key responsibilities include: Planning and delivering internal communications activity across multiple channels Creating high-quality content for digital and offline platforms Managing and developing the organisation's intranet (Workvivo) as a key communication tool Working closely with stakeholders across the business to source and share content Supporting corporate events and engagement initiatives Liaising with external agencies for design, print and digital content Maintaining a content calendar and keeping systems up to date About you Experience in a communications or marketing role Strong writing and content creation skills across different channels Confident using CMS platforms, digital tools and analytics Able to build strong relationships across a business and influence stakeholders Organised, proactive and comfortable managing multiple priorities A communications-related qualification or degree is preferred, alongside a commitment to ongoing professional development. Desirable Experience in internal communications or colleague engagement Background in housing or a similarly regulated sector This role would suit someone looking to develop their career in a collaborative organisation where you can make a genuine impact and contribute to meaningful work across the business. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
Role Overview Identify gaps in data within Housing systems. Gather, record and manage tenant information using a variety of methods, ensuring it is up to date and compliant in all relevant systems. Key Responsibilities Maintain accurate and up to date tenant records on various systems, including personal information and tenancy details. Produce reports on tenant data and identify gaps. Gather tenant information through various methods, including surveys, interviews and document reviews. Visit tenants in their homes to obtain the necessary information, adhering to risk assessments and lone working practices at all times. Generate surveys utilising Microsoft Office and web-based forms, and liaise with internal colleagues to promote the benefits of completion. Provide excellent customer service, signposting tenants to relevant information as required. Referral Reward OnRecruit is offering 250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
Jul 01, 2026
Contractor
Role Overview Identify gaps in data within Housing systems. Gather, record and manage tenant information using a variety of methods, ensuring it is up to date and compliant in all relevant systems. Key Responsibilities Maintain accurate and up to date tenant records on various systems, including personal information and tenancy details. Produce reports on tenant data and identify gaps. Gather tenant information through various methods, including surveys, interviews and document reviews. Visit tenants in their homes to obtain the necessary information, adhering to risk assessments and lone working practices at all times. Generate surveys utilising Microsoft Office and web-based forms, and liaise with internal colleagues to promote the benefits of completion. Provide excellent customer service, signposting tenants to relevant information as required. Referral Reward OnRecruit is offering 250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
Fawkes & Reece London
Northampton, Northamptonshire
We are currently seeking permanent Resident Liaison Officer The main duties typically include: Communicating with residents Explain the scope, schedule, and impact of planned works. Provide regular updates on project progress. Notify residents of changes, delays, or disruptions. Building positive relationships Act as the first point of contact for residents. Maintain professional and respectful relationships. Promote trust between residents and the contractor or housing provider. Managing resident enquiries and complaints Respond to questions and concerns promptly. Investigate and resolve complaints where possible. Escalate complex issues to the appropriate team. Supporting vulnerable residents Identify residents who may need additional assistance. Arrange reasonable adjustments where appropriate. Coordinate with support services when necessary. Coordinating access to properties Schedule appointments for inspections and works. Ensure residents are informed of access requirements. Help resolve missed appointments or access issues. Monitoring resident satisfaction Carry out satisfaction surveys. Gather feedback during and after works. Report trends and recommend service improvements. Keeping accurate records Maintain records of communications, complaints, appointments, and outcomes. Prepare reports for project managers and clients. Working with project teams Liaise with site managers, contractors, customer service teams, and housing officers. Communicate resident concerns to operational teams. Help minimise disruption to residents during the project. Ensuring compliance Follow company policies and customer service standards. Comply with health and safety procedures. Support safeguarding and data protection requirements where applicable. Key skills required Excellent communication and interpersonal skills Customer service and conflict resolution Empathy and active listening Organisation and time management Problem-solving and negotiation Record-keeping and report writing IT proficiency (Microsoft Office and housing management systems) Ability to work under pressure and manage multiple priorities
Jul 01, 2026
Full time
We are currently seeking permanent Resident Liaison Officer The main duties typically include: Communicating with residents Explain the scope, schedule, and impact of planned works. Provide regular updates on project progress. Notify residents of changes, delays, or disruptions. Building positive relationships Act as the first point of contact for residents. Maintain professional and respectful relationships. Promote trust between residents and the contractor or housing provider. Managing resident enquiries and complaints Respond to questions and concerns promptly. Investigate and resolve complaints where possible. Escalate complex issues to the appropriate team. Supporting vulnerable residents Identify residents who may need additional assistance. Arrange reasonable adjustments where appropriate. Coordinate with support services when necessary. Coordinating access to properties Schedule appointments for inspections and works. Ensure residents are informed of access requirements. Help resolve missed appointments or access issues. Monitoring resident satisfaction Carry out satisfaction surveys. Gather feedback during and after works. Report trends and recommend service improvements. Keeping accurate records Maintain records of communications, complaints, appointments, and outcomes. Prepare reports for project managers and clients. Working with project teams Liaise with site managers, contractors, customer service teams, and housing officers. Communicate resident concerns to operational teams. Help minimise disruption to residents during the project. Ensuring compliance Follow company policies and customer service standards. Comply with health and safety procedures. Support safeguarding and data protection requirements where applicable. Key skills required Excellent communication and interpersonal skills Customer service and conflict resolution Empathy and active listening Organisation and time management Problem-solving and negotiation Record-keeping and report writing IT proficiency (Microsoft Office and housing management systems) Ability to work under pressure and manage multiple priorities
Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for a Governance Officer to join our Governance & Assurance team. This is a varied and rewarding role where you ll play a key part in supporting our governance framework and helping to maintain our strong regulatory position. You ll provide high-quality support to non-executives and colleagues across the organisation, ensuring governance processes run smoothly and efficiently. What you ll be doing In this role, you will: Act as a first point of contact for governance-related queries, providing timely and helpful advice to colleagues Organise and support board and committee meetings, including preparing arrangements and attending where required Provide dedicated support to non-executive members, helping them fulfil their roles effectively Support the organisation in meeting its statutory responsibilities, including data protection requirements Maintain governance records, registers and documentation to support regulatory compliance Contribute to the completion of regulatory returns and governance processes Review and support updates to governance frameworks, delegations and policies Identify opportunities to improve processes and enhance the service provided by the team Research and draft papers, proposals and reports on governance-related matters Provide efficient case management support across governance and assurance activities What we re looking for We re looking for someone who is highly organised, detail-focused and confident working in a fast-paced, professional environment. You ll bring: Experience in an administrative or governance support role Strong organisational skills and the ability to manage competing priorities effectively Excellent communication skills, with the confidence to work with senior stakeholders, including non-executives A methodical approach with a keen eye for detail The ability to work both independently and collaboratively as part of a team Confidence using IT systems and managing data accurately It would be great if you also have: An interest in governance and/or data protection, with a willingness to develop further Experience working in a regulated environment Experience supporting meetings at board or senior level Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jul 01, 2026
Full time
Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for a Governance Officer to join our Governance & Assurance team. This is a varied and rewarding role where you ll play a key part in supporting our governance framework and helping to maintain our strong regulatory position. You ll provide high-quality support to non-executives and colleagues across the organisation, ensuring governance processes run smoothly and efficiently. What you ll be doing In this role, you will: Act as a first point of contact for governance-related queries, providing timely and helpful advice to colleagues Organise and support board and committee meetings, including preparing arrangements and attending where required Provide dedicated support to non-executive members, helping them fulfil their roles effectively Support the organisation in meeting its statutory responsibilities, including data protection requirements Maintain governance records, registers and documentation to support regulatory compliance Contribute to the completion of regulatory returns and governance processes Review and support updates to governance frameworks, delegations and policies Identify opportunities to improve processes and enhance the service provided by the team Research and draft papers, proposals and reports on governance-related matters Provide efficient case management support across governance and assurance activities What we re looking for We re looking for someone who is highly organised, detail-focused and confident working in a fast-paced, professional environment. You ll bring: Experience in an administrative or governance support role Strong organisational skills and the ability to manage competing priorities effectively Excellent communication skills, with the confidence to work with senior stakeholders, including non-executives A methodical approach with a keen eye for detail The ability to work both independently and collaboratively as part of a team Confidence using IT systems and managing data accurately It would be great if you also have: An interest in governance and/or data protection, with a willingness to develop further Experience working in a regulated environment Experience supporting meetings at board or senior level Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeedTo succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 01, 2026
Seasonal
Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeedTo succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Procurement and Contracts Officer - Part time 30 hrs pw £30,492 per annum Chelmsford Part-Time Permanent We are looking for a Procurement and Contracts Officer to provide professional and effective Procurement and Contract Management support to the Procurement and Contracts team and wider organisation. What you'll be doing Conduct both FTS and non-FTS procurements following Delta Housing Policies and PA2023 to ensure we are achieving VFM and compliance across all procurement activity. Support Business Partners and Head of Procurement and Contracts with tendering and contract management activities to allow the team to provide a first-class service to the business. Establish and maintain strong relationships with internal and external stakeholders to support the delivery of compliant and excellent Procurement and Contract Management. Provide professional procurement and contract management expertise and advice to internal customers, that advice will include but not be limited to: Specifications. Professional and compliant tender documentation and processes, including evaluation. Professional contract management documentation and activities. Work with the Procurement and Contracts Team and wider organisation to develop and drive continuous improvements for Delta Housing. What we are looking for Proven experience in Public Sector procurement. Proven experience in leading and complex procurements projects successfully. Proven experience of PCR2015 and PA2023 and FTS tender process. Proven experience in managing contracts both for works and services. An excellent communicator with the ability to adapt styles to engage a wide range of stakeholders with different communication styles. Please note the office expectancy of this role is as follows: This role will require you to be in the office a minimum of once a month with flexibility to come in around business need. Benefits The salary for this post will be £ 30,492 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 30 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Jul 01, 2026
Full time
Procurement and Contracts Officer - Part time 30 hrs pw £30,492 per annum Chelmsford Part-Time Permanent We are looking for a Procurement and Contracts Officer to provide professional and effective Procurement and Contract Management support to the Procurement and Contracts team and wider organisation. What you'll be doing Conduct both FTS and non-FTS procurements following Delta Housing Policies and PA2023 to ensure we are achieving VFM and compliance across all procurement activity. Support Business Partners and Head of Procurement and Contracts with tendering and contract management activities to allow the team to provide a first-class service to the business. Establish and maintain strong relationships with internal and external stakeholders to support the delivery of compliant and excellent Procurement and Contract Management. Provide professional procurement and contract management expertise and advice to internal customers, that advice will include but not be limited to: Specifications. Professional and compliant tender documentation and processes, including evaluation. Professional contract management documentation and activities. Work with the Procurement and Contracts Team and wider organisation to develop and drive continuous improvements for Delta Housing. What we are looking for Proven experience in Public Sector procurement. Proven experience in leading and complex procurements projects successfully. Proven experience of PCR2015 and PA2023 and FTS tender process. Proven experience in managing contracts both for works and services. An excellent communicator with the ability to adapt styles to engage a wide range of stakeholders with different communication styles. Please note the office expectancy of this role is as follows: This role will require you to be in the office a minimum of once a month with flexibility to come in around business need. Benefits The salary for this post will be £ 30,492 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 30 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jul 01, 2026
Full time
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Do you want to help prevent homelessness and make a difference to peoples lives? Do you want to help provide high quality housing advice to individuals in order to assist them to resolve various housing issues? We have a rewarding opportunity for a Housing Advice Officer to join us here at South Holland District Council. You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention and Housing options. The role will involve being the first point of contact for all housing and homelessness queries and referrals with a focus on homelessness prevention. You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness. The Housing Hub is a small tight-knit team with supportive and experienced officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key. What we need from you: Experience of working with members of the public. Ability to remain calm when dealing with people in emotional and stressful situations Good written, numeracy, communication and presentation skills Previous experience using the Microsoft packages Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided. If you have a passion for supporting people and are energetic, motivated, decisive and compassionate and you would like the opportunity to make a positive difference to the people we support then we want to hear from you! This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021. If you are interested in having a confidential conversation about the role, please contact Sophie Rowell, Housing Advice officer BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Jul 01, 2026
Contractor
Do you want to help prevent homelessness and make a difference to peoples lives? Do you want to help provide high quality housing advice to individuals in order to assist them to resolve various housing issues? We have a rewarding opportunity for a Housing Advice Officer to join us here at South Holland District Council. You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention and Housing options. The role will involve being the first point of contact for all housing and homelessness queries and referrals with a focus on homelessness prevention. You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness. The Housing Hub is a small tight-knit team with supportive and experienced officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key. What we need from you: Experience of working with members of the public. Ability to remain calm when dealing with people in emotional and stressful situations Good written, numeracy, communication and presentation skills Previous experience using the Microsoft packages Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided. If you have a passion for supporting people and are energetic, motivated, decisive and compassionate and you would like the opportunity to make a positive difference to the people we support then we want to hear from you! This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021. If you are interested in having a confidential conversation about the role, please contact Sophie Rowell, Housing Advice officer BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
