Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeedTo succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 01, 2026
Seasonal
Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeedTo succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Do you want to help prevent homelessness and make a difference to peoples lives? Do you want to help provide high quality housing advice to individuals in order to assist them to resolve various housing issues? We have a rewarding opportunity for a Housing Advice Officer to join us here at South Holland District Council. You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention and Housing options. The role will involve being the first point of contact for all housing and homelessness queries and referrals with a focus on homelessness prevention. You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness. The Housing Hub is a small tight-knit team with supportive and experienced officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key. What we need from you: Experience of working with members of the public. Ability to remain calm when dealing with people in emotional and stressful situations Good written, numeracy, communication and presentation skills Previous experience using the Microsoft packages Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided. If you have a passion for supporting people and are energetic, motivated, decisive and compassionate and you would like the opportunity to make a positive difference to the people we support then we want to hear from you! This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021. If you are interested in having a confidential conversation about the role, please contact Sophie Rowell, Housing Advice officer BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Jul 01, 2026
Contractor
Do you want to help prevent homelessness and make a difference to peoples lives? Do you want to help provide high quality housing advice to individuals in order to assist them to resolve various housing issues? We have a rewarding opportunity for a Housing Advice Officer to join us here at South Holland District Council. You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention and Housing options. The role will involve being the first point of contact for all housing and homelessness queries and referrals with a focus on homelessness prevention. You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness. The Housing Hub is a small tight-knit team with supportive and experienced officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key. What we need from you: Experience of working with members of the public. Ability to remain calm when dealing with people in emotional and stressful situations Good written, numeracy, communication and presentation skills Previous experience using the Microsoft packages Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided. If you have a passion for supporting people and are energetic, motivated, decisive and compassionate and you would like the opportunity to make a positive difference to the people we support then we want to hear from you! This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021. If you are interested in having a confidential conversation about the role, please contact Sophie Rowell, Housing Advice officer BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Senior Reviews Officer North London Hybrid Working Available Rate: £40 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 6 Months Start Date: ASAP Working Hours: 35 Hours per Week The Role This role will focus on conducting statutory homelessness reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based, and issued within statutory timescales. The successful candidate will work closely with Housing Options, Accommodation Placement, Legal Services, and partner agencies to review complex homelessness decisions and contribute to the continuous improvement of the service. Key Responsibilities Conduct statutory Section 202 homelessness reviews under Part VII of the Housing Act 1996. Review decisions relating to duty owed, suitability of accommodation, priority need, intentionality, and local connection. Assess evidence and undertake detailed investigations to ensure legally sound decision-making. Apply the Homelessness Code of Guidance, Review Regulations, and relevant case law. Draft clear, comprehensive, and legally defensible review decision letters. Monitor compliance with statutory requirements and contribute to service improvements. Requirements Minimum of 5 years' experience working within homelessness or housing services. Demonstrable experience conducting Section 202 homelessness reviews. Strong knowledge of Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017, and relevant case law. Experience making offers of accommodation under Part VII of the Housing Act 1996, including temporary accommodation and offers used to discharge relief or main housing duties. Experience managing Accommodation Placement Teams. Previous experience working within a London local authority. Excellent investigative, analytical, and decision-making skills. What's on Offer £40 per hour Umbrella. Inside IR35 contract. Initial 6-month contract with strong potential for extension. Opportunity to join a high-performing local authority housing team. Hybrid working arrangements. Apply If you have extensive experience conducting homelessness reviews and a strong understanding of housing legislation, apply today or get in touch for a confidential discussion.
Jul 01, 2026
Contractor
Senior Reviews Officer North London Hybrid Working Available Rate: £40 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 6 Months Start Date: ASAP Working Hours: 35 Hours per Week The Role This role will focus on conducting statutory homelessness reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based, and issued within statutory timescales. The successful candidate will work closely with Housing Options, Accommodation Placement, Legal Services, and partner agencies to review complex homelessness decisions and contribute to the continuous improvement of the service. Key Responsibilities Conduct statutory Section 202 homelessness reviews under Part VII of the Housing Act 1996. Review decisions relating to duty owed, suitability of accommodation, priority need, intentionality, and local connection. Assess evidence and undertake detailed investigations to ensure legally sound decision-making. Apply the Homelessness Code of Guidance, Review Regulations, and relevant case law. Draft clear, comprehensive, and legally defensible review decision letters. Monitor compliance with statutory requirements and contribute to service improvements. Requirements Minimum of 5 years' experience working within homelessness or housing services. Demonstrable experience conducting Section 202 homelessness reviews. Strong knowledge of Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017, and relevant case law. Experience making offers of accommodation under Part VII of the Housing Act 1996, including temporary accommodation and offers used to discharge relief or main housing duties. Experience managing Accommodation Placement Teams. Previous experience working within a London local authority. Excellent investigative, analytical, and decision-making skills. What's on Offer £40 per hour Umbrella. Inside IR35 contract. Initial 6-month contract with strong potential for extension. Opportunity to join a high-performing local authority housing team. Hybrid working arrangements. Apply If you have extensive experience conducting homelessness reviews and a strong understanding of housing legislation, apply today or get in touch for a confidential discussion.
Housing Admin Support Officer Temporary, Full Time £28.00 - £31.00 ph (umbrella) Location: Rochford Essex Please note you will be required to be site based 3 days a week, due to location of office use of a car is preferable. Accountabilities We are seeking to recruit a full-time temporary Housing Admin Support Officer. You will be responsible in being part of a small team to deliver a customer orientated service within the Housing Options and Homelessness service. Experience in a customer facing role would be essential, experience in a housing options environment would be desirable. Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers homelessness and housing issues, acting as first line point of contact for customers. Support the Housing Options service to carry out the Council s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council s own policies and procedures Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service. Including conducting triage phone calls. Manage the data input of all documents and correspondence for the Housing Options Service. The Experience You Will Bring Able to evidence excellent communication skills and ability to work in challenging situations Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets Effective written communication and customer service skills Able to work to deadlines and work in a high-pressure environment Experience of working in a frontline customer focused environment dealing with the public by telephone and in person Effective team working. Sharing ownership, team goals and workload To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Jul 01, 2026
Contractor
Housing Admin Support Officer Temporary, Full Time £28.00 - £31.00 ph (umbrella) Location: Rochford Essex Please note you will be required to be site based 3 days a week, due to location of office use of a car is preferable. Accountabilities We are seeking to recruit a full-time temporary Housing Admin Support Officer. You will be responsible in being part of a small team to deliver a customer orientated service within the Housing Options and Homelessness service. Experience in a customer facing role would be essential, experience in a housing options environment would be desirable. Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers homelessness and housing issues, acting as first line point of contact for customers. Support the Housing Options service to carry out the Council s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council s own policies and procedures Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service. Including conducting triage phone calls. Manage the data input of all documents and correspondence for the Housing Options Service. The Experience You Will Bring Able to evidence excellent communication skills and ability to work in challenging situations Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets Effective written communication and customer service skills Able to work to deadlines and work in a high-pressure environment Experience of working in a frontline customer focused environment dealing with the public by telephone and in person Effective team working. Sharing ownership, team goals and workload To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Location: Maidstone Contract: Temporary, 3 months Hours: Full-time, 37 hours per week Salary: £20 per hour, plus holiday (circa £38,500 salaried equivalent) Start Date: ASAP Prospectus is proud to be supporting our client in their search for a temporary Homelessness Resettlement Officer . Please note this role will require a standard DBS check due to the need to work closely with vulnerable adults. Responsibilities: Manage a caseload of households owed the main housing duty, supporting them into settled accommodation Develop and maintain Personalised Housing Plans to help prevent and relieve homelessness Provide housing advice across a range of options including private rented sector, social housing, and supported accommodation Work closely with landlords and partners to secure accommodation and remove barriers (e.g. rent arrears, affordability issues) Carry out assessments, interviews, and home visits where required Ensure decisions are made in line with Housing Act 1996 (Part VII) and the Homelessness Code of Guidance Maintain accurate records and meet performance targets Work collaboratively with internal teams and external agencies Requirements: Recent, relevant experience working in a housing or homelessness-focused role Strong knowledge of housing legislation (Housing Act 1996 Part VII, Homelessness Code of Guidance, etc.) Experience using a range of housing options (private/social, DHPs, landlord schemes, etc.) High level of organisation and attention to detail, with the ability to manage priorities and caseloads Excellent interpersonal and communication skills, with the ability to build strong stakeholder relationships Collaborative, proactive, and empathetic approach CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format. At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Jul 01, 2026
Full time
Location: Maidstone Contract: Temporary, 3 months Hours: Full-time, 37 hours per week Salary: £20 per hour, plus holiday (circa £38,500 salaried equivalent) Start Date: ASAP Prospectus is proud to be supporting our client in their search for a temporary Homelessness Resettlement Officer . Please note this role will require a standard DBS check due to the need to work closely with vulnerable adults. Responsibilities: Manage a caseload of households owed the main housing duty, supporting them into settled accommodation Develop and maintain Personalised Housing Plans to help prevent and relieve homelessness Provide housing advice across a range of options including private rented sector, social housing, and supported accommodation Work closely with landlords and partners to secure accommodation and remove barriers (e.g. rent arrears, affordability issues) Carry out assessments, interviews, and home visits where required Ensure decisions are made in line with Housing Act 1996 (Part VII) and the Homelessness Code of Guidance Maintain accurate records and meet performance targets Work collaboratively with internal teams and external agencies Requirements: Recent, relevant experience working in a housing or homelessness-focused role Strong knowledge of housing legislation (Housing Act 1996 Part VII, Homelessness Code of Guidance, etc.) Experience using a range of housing options (private/social, DHPs, landlord schemes, etc.) High level of organisation and attention to detail, with the ability to manage priorities and caseloads Excellent interpersonal and communication skills, with the ability to build strong stakeholder relationships Collaborative, proactive, and empathetic approach CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format. At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Private Rented Sector Officer Surrey Local Authority 40- 45 per hour (Umbrella) Initial 6-Month Contract Hybrid Working Are you an experienced Private Rented Sector Officer or Private Sector Housing Officer looking for your next Local Authority contract? A Surrey Local Authority is looking to recruit a proactive and relationship-focused Private Rented Sector Officer to join its Housing team on an initial six-month contract. This is an excellent opportunity to play a key role in reducing the use of temporary accommodation by securing sustainable housing solutions for households at risk of homelessness. The Role As a Private Rented Sector Officer , you'll work at the forefront of the Council's homelessness prevention service, sourcing suitable accommodation within the private rented sector and building strong partnerships with landlords and letting agents. You'll be responsible for identifying new accommodation opportunities, negotiating tenancy arrangements and helping households move into safe, affordable homes. Working closely with colleagues across Housing, you'll make a direct contribution to preventing and relieving homelessness while reducing reliance on temporary accommodation. This role would suit an experienced Private Sector Housing Officer or Private Rented Sector Officer who enjoys building relationships with landlords, negotiating successful outcomes and making a real difference to households in housing need. Key Responsibilities Proactively source and procure suitable private rented accommodation for households threatened with or experiencing homelessness. Develop and maintain strong working relationships with local landlords, letting agents and property owners. Negotiate tenancy agreements and financial packages to secure accommodation and achieve positive outcomes for applicants. Promote the Council's private rented sector initiatives and encourage landlord engagement. Work collaboratively with Housing Options colleagues to support households into appropriate long-term accommodation. Maintain accurate case records and ensure all work is completed in line with relevant housing legislation and Council policies. Contribute to reducing the number of households placed in temporary accommodation through effective prevention and relief work. About You To be considered for this role, you'll ideally have: Experience working within Housing Options, Homelessness Prevention or the Private Rented Sector. Experience liaising with private landlords and letting agents. Strong negotiation and relationship-building skills. A proactive approach with the ability to identify housing opportunities and deliver positive outcomes. Excellent communication and organisational skills. An understanding of homelessness legislation and the challenges affecting the private rented sector would be advantageous. What's on Offer? 40- 45 per hour (Umbrella). Initial 6-month contract with the potential for extension. Hybrid working arrangements. Opportunity to make a tangible impact on homelessness prevention within a supportive Housing team. Surrey-based Local Authority with an established Housing service. If you're an experienced Private Rented Sector Officer , Private Sector Housing Officer , Housing Options Officer, Housing Officer or Homelessness Prevention Officer looking for your next Local Authority contract, I'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
Jul 01, 2026
Contractor
Private Rented Sector Officer Surrey Local Authority 40- 45 per hour (Umbrella) Initial 6-Month Contract Hybrid Working Are you an experienced Private Rented Sector Officer or Private Sector Housing Officer looking for your next Local Authority contract? A Surrey Local Authority is looking to recruit a proactive and relationship-focused Private Rented Sector Officer to join its Housing team on an initial six-month contract. This is an excellent opportunity to play a key role in reducing the use of temporary accommodation by securing sustainable housing solutions for households at risk of homelessness. The Role As a Private Rented Sector Officer , you'll work at the forefront of the Council's homelessness prevention service, sourcing suitable accommodation within the private rented sector and building strong partnerships with landlords and letting agents. You'll be responsible for identifying new accommodation opportunities, negotiating tenancy arrangements and helping households move into safe, affordable homes. Working closely with colleagues across Housing, you'll make a direct contribution to preventing and relieving homelessness while reducing reliance on temporary accommodation. This role would suit an experienced Private Sector Housing Officer or Private Rented Sector Officer who enjoys building relationships with landlords, negotiating successful outcomes and making a real difference to households in housing need. Key Responsibilities Proactively source and procure suitable private rented accommodation for households threatened with or experiencing homelessness. Develop and maintain strong working relationships with local landlords, letting agents and property owners. Negotiate tenancy agreements and financial packages to secure accommodation and achieve positive outcomes for applicants. Promote the Council's private rented sector initiatives and encourage landlord engagement. Work collaboratively with Housing Options colleagues to support households into appropriate long-term accommodation. Maintain accurate case records and ensure all work is completed in line with relevant housing legislation and Council policies. Contribute to reducing the number of households placed in temporary accommodation through effective prevention and relief work. About You To be considered for this role, you'll ideally have: Experience working within Housing Options, Homelessness Prevention or the Private Rented Sector. Experience liaising with private landlords and letting agents. Strong negotiation and relationship-building skills. A proactive approach with the ability to identify housing opportunities and deliver positive outcomes. Excellent communication and organisational skills. An understanding of homelessness legislation and the challenges affecting the private rented sector would be advantageous. What's on Offer? 40- 45 per hour (Umbrella). Initial 6-month contract with the potential for extension. Hybrid working arrangements. Opportunity to make a tangible impact on homelessness prevention within a supportive Housing team. Surrey-based Local Authority with an established Housing service. If you're an experienced Private Rented Sector Officer , Private Sector Housing Officer , Housing Options Officer, Housing Officer or Homelessness Prevention Officer looking for your next Local Authority contract, I'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
Legal Support Officer (Housing) Widnes (Hybrid Working with Travel) £38,660 per annum Permanent, Full Time 37 hours per week (Monday Friday) Here at Halton Housing, we are looking for a confident, knowledgeable housing professional to join us as an experienced and proactive Legal Support Officer. The successful candidate will work across our organisation, providing expert support on a wide range of tenancy and legal matters. This is an opportunity to apply your legal knowledge in a role that directly supports customers and communities. The role will require flexibility to meet the demands of the service, including attending court, supporting eviction processes, serving notices, and ensuring that all legal requirements and support are provided on a day-to-day basis. Due to the nature of the role, you will be required to attend court and travel where necessary to lead cases and take full ownership. What You ll Do: Attend evictions and support the lawful enforcement of tenancy possession orders Manage legal action across all debt recovery cases, including possession claims, money judgements and stay applications Assess the suitability of legal action, arrange and conduct customer interviews, and prepare, attend and present cases in court Initiate legal proceedings for access in compliance cases, liaise with customers to arrange access, and represent cases in court Take the lead on applying policies and procedures relating to tenancy breaches, providing guidance and progressing appropriate legal action Take ownership of a designated caseload, ensuring targets are met and positive legal outcomes are achieved Regularly review and improve working practices, identifying opportunities to maximise rent collection and strengthen tenancy compliance What You ll Need: Previous experience with a strong knowledge and understanding of legal processes, particularly within the civil courts A strong housing background. The ability to present clear, well-reasoned arguments and confidently represent cases A good working knowledge of relevant legislation relating to debt recovery, anti-social behaviour and tenancy management Strong analytical skills, with the ability to interpret data, identify trends and make recommendations Experience producing clear and concise reports for senior stakeholders The ability to evaluate options, use sound judgement and take the most appropriate course of action A proactive, resilient approach with a focus on delivering successful outcomes A CIH Level 3 is required or working towards one. A full UK driving licence and access to a vehicle. What You ll Get: 30-day holiday entitlement, plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme If you re looking for a role where your legal expertise can make a meaningful difference and you can take ownership of varied and impactful casework, we d love to hear from you. We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Closing date: 14th June 2026 Interview date(s): Monday 22nd June (afternoon only) and Tuesday 23rd June (all day)
Jul 01, 2026
Full time
Legal Support Officer (Housing) Widnes (Hybrid Working with Travel) £38,660 per annum Permanent, Full Time 37 hours per week (Monday Friday) Here at Halton Housing, we are looking for a confident, knowledgeable housing professional to join us as an experienced and proactive Legal Support Officer. The successful candidate will work across our organisation, providing expert support on a wide range of tenancy and legal matters. This is an opportunity to apply your legal knowledge in a role that directly supports customers and communities. The role will require flexibility to meet the demands of the service, including attending court, supporting eviction processes, serving notices, and ensuring that all legal requirements and support are provided on a day-to-day basis. Due to the nature of the role, you will be required to attend court and travel where necessary to lead cases and take full ownership. What You ll Do: Attend evictions and support the lawful enforcement of tenancy possession orders Manage legal action across all debt recovery cases, including possession claims, money judgements and stay applications Assess the suitability of legal action, arrange and conduct customer interviews, and prepare, attend and present cases in court Initiate legal proceedings for access in compliance cases, liaise with customers to arrange access, and represent cases in court Take the lead on applying policies and procedures relating to tenancy breaches, providing guidance and progressing appropriate legal action Take ownership of a designated caseload, ensuring targets are met and positive legal outcomes are achieved Regularly review and improve working practices, identifying opportunities to maximise rent collection and strengthen tenancy compliance What You ll Need: Previous experience with a strong knowledge and understanding of legal processes, particularly within the civil courts A strong housing background. The ability to present clear, well-reasoned arguments and confidently represent cases A good working knowledge of relevant legislation relating to debt recovery, anti-social behaviour and tenancy management Strong analytical skills, with the ability to interpret data, identify trends and make recommendations Experience producing clear and concise reports for senior stakeholders The ability to evaluate options, use sound judgement and take the most appropriate course of action A proactive, resilient approach with a focus on delivering successful outcomes A CIH Level 3 is required or working towards one. A full UK driving licence and access to a vehicle. What You ll Get: 30-day holiday entitlement, plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme If you re looking for a role where your legal expertise can make a meaningful difference and you can take ownership of varied and impactful casework, we d love to hear from you. We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Closing date: 14th June 2026 Interview date(s): Monday 22nd June (afternoon only) and Tuesday 23rd June (all day)
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
Jul 01, 2026
Seasonal
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
4Recruitment Services are seeking an experienced Homelessness Prevention Officer to work in the Housing Advice & Prevention team for a council based in Aylesbury. PURPOSE OF THE ROLE: To provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans). To deliver an efficient, front-line service in line with the Council s vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner. To deliver a comprehensive, customer focussed and high-quality service in relation to housing options and homelessness prevention tailored for a diverse client group including vulnerable and disadvantaged persons and households To prevent homelessness through the thorough resolution of casework by undertaking comprehensive housing needs assessments and identifying and undertaking the appropriate actions To achieve individual performance objectives, targets, and service standards to contribute to the achievement of the team plan, objectives and targets. To play an active role in the prevention and detection of fraud, involving the Councils fraud team as required. DUTIES AND RESPONSIBILITIES INCLUDE: Plan and organise work to efficiently deliver specialised advice and support to internal and external stakeholders, ensuring wellbeing of vulnerable customers. Assess and determine eligibility of customers for financial and / or housing support, within legislation, regulations and policies. Make detailed inquiries to relevant agencies in order to verify and obtain required information. Interpret and analyse information to aid own decision making. Make optimum use of the opportunities available to prevent or relieve homelessness including the use of the Homeless Prevention Fund, Discretionary Housing Payments, the supply of private rented housing; taking into account the customer s overall financial situation, their needs and aspirations, their eligibility for assistance under the homelessness legislation, whether they are able to sustain a tenancy in the private rented sector and their priority on the housing register. Working with appropriate supervision, to support in the prevention of homelessness by providing advice and assistance through targeted early interventions. Co-operate and work with other agencies including, not limited to, the Police, Probation, Prisons NHS, hospitals, GPS and Community Health Services to offer appropriate advice and assistance to joint clients, and to work with local Health Services to promote the prevention of homelessness including in emergency situations in liaison with senior officers. Conduct risk assessments in accordance with DASH and/or other relevant assessments and refer as appropriate and be mindful of duties in respect of safeguarding children, vulnerable adults, the prevent agenda and making referrals as necessary. Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community where necessary to determine a homelessness application Provide advice and assistance in emergency situations for those households threatened with homelessness on the day. ESSENTIAL REQUIREMENTS INCLUDE: Authoritative knowledge of relevant systems, regulations, legislation, best practice, policies and procedures, including health and safety. Eg Housing Act 1996, Immigration and Asylum Act 1999, Immigration Act 2014, Localism Act 2011, Children s Acts 1989, 2004, Human Rights Act 1998, Public Sector Equality Act 2021, Welfare Reform Act 2013, Housing Act 1988, 1996, amended 2002. Housing Act 2004, Protection from Eviction Act 1977, Protection from Harassment Act 1977, Landlord & Tenants Act 1985 Good demonstrable experience of working with customers and/or residents, including dealing with difficult or sensitive matters Excellent written and verbal communication, interpersonal and presentation skills, able to explain technical / legal / compliance issues clearly Educated to NVQ 4 / HND / BTEC / degree standard or equivalent. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Jul 01, 2026
Contractor
4Recruitment Services are seeking an experienced Homelessness Prevention Officer to work in the Housing Advice & Prevention team for a council based in Aylesbury. PURPOSE OF THE ROLE: To provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans). To deliver an efficient, front-line service in line with the Council s vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner. To deliver a comprehensive, customer focussed and high-quality service in relation to housing options and homelessness prevention tailored for a diverse client group including vulnerable and disadvantaged persons and households To prevent homelessness through the thorough resolution of casework by undertaking comprehensive housing needs assessments and identifying and undertaking the appropriate actions To achieve individual performance objectives, targets, and service standards to contribute to the achievement of the team plan, objectives and targets. To play an active role in the prevention and detection of fraud, involving the Councils fraud team as required. DUTIES AND RESPONSIBILITIES INCLUDE: Plan and organise work to efficiently deliver specialised advice and support to internal and external stakeholders, ensuring wellbeing of vulnerable customers. Assess and determine eligibility of customers for financial and / or housing support, within legislation, regulations and policies. Make detailed inquiries to relevant agencies in order to verify and obtain required information. Interpret and analyse information to aid own decision making. Make optimum use of the opportunities available to prevent or relieve homelessness including the use of the Homeless Prevention Fund, Discretionary Housing Payments, the supply of private rented housing; taking into account the customer s overall financial situation, their needs and aspirations, their eligibility for assistance under the homelessness legislation, whether they are able to sustain a tenancy in the private rented sector and their priority on the housing register. Working with appropriate supervision, to support in the prevention of homelessness by providing advice and assistance through targeted early interventions. Co-operate and work with other agencies including, not limited to, the Police, Probation, Prisons NHS, hospitals, GPS and Community Health Services to offer appropriate advice and assistance to joint clients, and to work with local Health Services to promote the prevention of homelessness including in emergency situations in liaison with senior officers. Conduct risk assessments in accordance with DASH and/or other relevant assessments and refer as appropriate and be mindful of duties in respect of safeguarding children, vulnerable adults, the prevent agenda and making referrals as necessary. Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community where necessary to determine a homelessness application Provide advice and assistance in emergency situations for those households threatened with homelessness on the day. ESSENTIAL REQUIREMENTS INCLUDE: Authoritative knowledge of relevant systems, regulations, legislation, best practice, policies and procedures, including health and safety. Eg Housing Act 1996, Immigration and Asylum Act 1999, Immigration Act 2014, Localism Act 2011, Children s Acts 1989, 2004, Human Rights Act 1998, Public Sector Equality Act 2021, Welfare Reform Act 2013, Housing Act 1988, 1996, amended 2002. Housing Act 2004, Protection from Eviction Act 1977, Protection from Harassment Act 1977, Landlord & Tenants Act 1985 Good demonstrable experience of working with customers and/or residents, including dealing with difficult or sensitive matters Excellent written and verbal communication, interpersonal and presentation skills, able to explain technical / legal / compliance issues clearly Educated to NVQ 4 / HND / BTEC / degree standard or equivalent. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
A North East London Local Authority is seeking an experienced Housing Reviews Officer to join their specialist homelessness and allocations team on an initial 3-month contract. This is a key role at the forefront of statutory homelessness review functions following the Homelessness Reduction Act 2017, supporting high-quality decision-making and improving outcomes for vulnerable residents. You will be responsible for carrying out timely and legally robust statutory reviews under Section 202 of the Housing Act 1996, including negative homelessness decisions, suitability of accommodation, and discharge of duty reviews. The role also covers Part VI Housing Act 1996 reviews, including housing register assessments and decisions relating to choice-based lettings and housing offers. A significant part of the role involves managing cases progressing to Section 204 appeals in the County Court, as well as supporting higher-level challenges including judicial reviews and other housing-related litigation. You will play a key role in ensuring decisions are well-evidenced, legally compliant, and defensible. The postholder will also contribute to reducing reliance on temporary accommodation by ensuring reviews are used effectively as a preventative and relief tool, providing applicants with clear housing advice, and identifying suitable housing options where appropriate. You will maintain accurate and high-quality data on all review activity, supporting statutory reporting requirements and enabling analysis of homelessness trends, causes, and solutions. This insight will help inform service planning, demand management, and strategic responses across homelessness and allocations services. This is a highly specialist role requiring strong knowledge of housing legislation, homelessness duties, Part VI allocations, and relevant case law, as well as the ability to manage complex caseloads independently. The role is ideal for a housing professional with experience in statutory homelessness decision-making, reviews, and appeals, who is confident operating in a fast-evolving legislative environment and committed to improving outcomes for vulnerable households. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 30, 2026
Contractor
A North East London Local Authority is seeking an experienced Housing Reviews Officer to join their specialist homelessness and allocations team on an initial 3-month contract. This is a key role at the forefront of statutory homelessness review functions following the Homelessness Reduction Act 2017, supporting high-quality decision-making and improving outcomes for vulnerable residents. You will be responsible for carrying out timely and legally robust statutory reviews under Section 202 of the Housing Act 1996, including negative homelessness decisions, suitability of accommodation, and discharge of duty reviews. The role also covers Part VI Housing Act 1996 reviews, including housing register assessments and decisions relating to choice-based lettings and housing offers. A significant part of the role involves managing cases progressing to Section 204 appeals in the County Court, as well as supporting higher-level challenges including judicial reviews and other housing-related litigation. You will play a key role in ensuring decisions are well-evidenced, legally compliant, and defensible. The postholder will also contribute to reducing reliance on temporary accommodation by ensuring reviews are used effectively as a preventative and relief tool, providing applicants with clear housing advice, and identifying suitable housing options where appropriate. You will maintain accurate and high-quality data on all review activity, supporting statutory reporting requirements and enabling analysis of homelessness trends, causes, and solutions. This insight will help inform service planning, demand management, and strategic responses across homelessness and allocations services. This is a highly specialist role requiring strong knowledge of housing legislation, homelessness duties, Part VI allocations, and relevant case law, as well as the ability to manage complex caseloads independently. The role is ideal for a housing professional with experience in statutory homelessness decision-making, reviews, and appeals, who is confident operating in a fast-evolving legislative environment and committed to improving outcomes for vulnerable households. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Join Our Client South Gloucestershire Council as a Customer Care Administrator ! Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of 14.84 . About the Role: As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable. Your responsibilities will include: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits. Promoting digital inclusion by helping customers navigate self-service options. What We Are Looking For: To thrive in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging front-line service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable Attributes: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Why Join Us? Be part of an inclusive and supportive team dedicated to making a difference. Work in a dynamic environment where your contributions are valued. Gain valuable experience in public service and customer care. Inclusivity Matters: Our client is a disability-confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Ready to Make an Impact? If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you! Apply today to start your journey with us as a One Stop Shop Customer Care Officer and make a positive impact in your community! Apply Now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 30, 2026
Seasonal
Join Our Client South Gloucestershire Council as a Customer Care Administrator ! Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of 14.84 . About the Role: As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable. Your responsibilities will include: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits. Promoting digital inclusion by helping customers navigate self-service options. What We Are Looking For: To thrive in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging front-line service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable Attributes: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Why Join Us? Be part of an inclusive and supportive team dedicated to making a difference. Work in a dynamic environment where your contributions are valued. Gain valuable experience in public service and customer care. Inclusivity Matters: Our client is a disability-confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Ready to Make an Impact? If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you! Apply today to start your journey with us as a One Stop Shop Customer Care Officer and make a positive impact in your community! Apply Now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Leasehold Engagement Officer London Hybrid Working 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties , acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes , including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications , ensuring compliance with required specifications Carry out site visits and inspections , including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with contractors to coordinate access, appointments, and installation schedules About You Strong understanding of Section 20 consultation processes (desirable but not essential) Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language Confident managing sensitive conversations, including complaints and cost-related discussions Highly organised, with experience managing large, complex caseloads Comfortable carrying out site visits and working across a borough What's on Offer Hybrid working model with a mix of office, home, and site-based work Opportunity to contribute to a high-profile housing programme with real community impact Supportive team environment with clear processes and structure Experience within a large-scale programme, adding strong value to your CV If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.
Jun 30, 2026
Contractor
Leasehold Engagement Officer London Hybrid Working 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties , acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes , including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications , ensuring compliance with required specifications Carry out site visits and inspections , including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with contractors to coordinate access, appointments, and installation schedules About You Strong understanding of Section 20 consultation processes (desirable but not essential) Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language Confident managing sensitive conversations, including complaints and cost-related discussions Highly organised, with experience managing large, complex caseloads Comfortable carrying out site visits and working across a borough What's on Offer Hybrid working model with a mix of office, home, and site-based work Opportunity to contribute to a high-profile housing programme with real community impact Supportive team environment with clear processes and structure Experience within a large-scale programme, adding strong value to your CV If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.
A reputable Local Authority is seeking an experienced Housing Solutions Officers to join its Housing Register Team. This is an excellent opportunity for housing professionals with experience in housing allocations, housing register assessments, or housing options to join a busy and supportive team delivering an essential frontline housing service. Rate: £ per hour PAYE Location: Greater London Contract: Interim Contract Working Pattern: Hybrid Working - 2 to 3 Days Per Week Office-BasedWorking within the Housing Register Team, you will manage a varied caseload of housing register applications, ensuring applications are assessed accurately, fairly, and in accordance with housing legislation and the Council's Allocation Scheme. Key Responsibilities Manage a caseload of housing register applications from initial application through to final decision. Assess eligibility and housing need in line with Part VI of the Housing Act 1996 and local allocation policies. Verify supporting documentation and carry out detailed application assessments. Make informed and legally compliant decisions on housing register applications. Provide advice and guidance to applicants regarding housing register applications and eligibility. Respond to enquiries via telephone, email, written correspondence, and face-to-face appointments. Support reception services on a rota basis, delivering excellent customer service to residents. Maintain accurate case records and update housing management systems. Liaise with internal departments and external agencies to obtain information required to progress applications. Ensure applications are processed within agreed service standards and performance targets. Assist with reviews, appeals, and complex housing register enquiries where required. Contribute to continuous service improvements and support wider administrative functions within the team. Essential Experience Previous experience working within a Housing Register, Housing Allocations, Housing Options, Homelessness, or Housing Solutions service. Good working knowledge of Part VI of the Housing Act 1996 and housing allocations legislation. Experience managing a busy caseload within a local authority or social housing environment. Excellent written and verbal communication skills. Strong customer service experience with the ability to manage sensitive conversations professionally. Experience using housing management systems and maintaining accurate records. Ability to work independently while contributing effectively within a team environment. Strong organisational skills with excellent attention to detail. Desirable Experience Experience working within a Local Authority Housing Service. Knowledge of housing allocation schemes and choice-based lettings. Experience handling reviews, appeals, and complex housing enquiries. Understanding of GDPR and information governance within housing services. What's on Offer Opportunity to work for a reputable Local Authority Supportive and collaborative team environment Valuable public sector experience Potential for contract extension Apply Now If you're an experienced Housing Solutions Officer , Housing Allocations Officer , Housing Register Officer , Housing Options Officer , or Housing Assessment Officer looking for your next interim opportunity, we'd love to hear from you.
Jun 30, 2026
Seasonal
A reputable Local Authority is seeking an experienced Housing Solutions Officers to join its Housing Register Team. This is an excellent opportunity for housing professionals with experience in housing allocations, housing register assessments, or housing options to join a busy and supportive team delivering an essential frontline housing service. Rate: £ per hour PAYE Location: Greater London Contract: Interim Contract Working Pattern: Hybrid Working - 2 to 3 Days Per Week Office-BasedWorking within the Housing Register Team, you will manage a varied caseload of housing register applications, ensuring applications are assessed accurately, fairly, and in accordance with housing legislation and the Council's Allocation Scheme. Key Responsibilities Manage a caseload of housing register applications from initial application through to final decision. Assess eligibility and housing need in line with Part VI of the Housing Act 1996 and local allocation policies. Verify supporting documentation and carry out detailed application assessments. Make informed and legally compliant decisions on housing register applications. Provide advice and guidance to applicants regarding housing register applications and eligibility. Respond to enquiries via telephone, email, written correspondence, and face-to-face appointments. Support reception services on a rota basis, delivering excellent customer service to residents. Maintain accurate case records and update housing management systems. Liaise with internal departments and external agencies to obtain information required to progress applications. Ensure applications are processed within agreed service standards and performance targets. Assist with reviews, appeals, and complex housing register enquiries where required. Contribute to continuous service improvements and support wider administrative functions within the team. Essential Experience Previous experience working within a Housing Register, Housing Allocations, Housing Options, Homelessness, or Housing Solutions service. Good working knowledge of Part VI of the Housing Act 1996 and housing allocations legislation. Experience managing a busy caseload within a local authority or social housing environment. Excellent written and verbal communication skills. Strong customer service experience with the ability to manage sensitive conversations professionally. Experience using housing management systems and maintaining accurate records. Ability to work independently while contributing effectively within a team environment. Strong organisational skills with excellent attention to detail. Desirable Experience Experience working within a Local Authority Housing Service. Knowledge of housing allocation schemes and choice-based lettings. Experience handling reviews, appeals, and complex housing enquiries. Understanding of GDPR and information governance within housing services. What's on Offer Opportunity to work for a reputable Local Authority Supportive and collaborative team environment Valuable public sector experience Potential for contract extension Apply Now If you're an experienced Housing Solutions Officer , Housing Allocations Officer , Housing Register Officer , Housing Options Officer , or Housing Assessment Officer looking for your next interim opportunity, we'd love to hear from you.
Remedy Recruitment Group
Caerphilly, Mid Glamorgan
Our client, Caerphilly council is looking for a housing advisor to join their team. Operate Part 2 of the Housing Act 2014 and the associated current Code of Guidance. Investigate all enquiries from persons homeless or threatened with homelessness, to assess their needs and to ensure satisfactory completion of all homeless duties required under the above legislation. Ensure that adequate homelessness prevention measures are carried out. Organise and maintain accurate records, statistics and administrative systems and ensure procedures are properly carried out. Refer homeless households and authorise placements to the Emergency Housing team. Provide advice on all housing related issues which includes providing customers with detailed advice and assistance on homelessness, housing options, the prevention of homelessness and other housing issues such as the legality of tenancy agreements, matrimonial/housing law, etc. Work closely with the Housing Register Team with regard to the re-housing requirements of Homeless prevention cases. Liaise with all other relevant agencies, statutory and voluntary in completing enquiries and the general management of the service, for example Department for Work and Pensions, Police, Probation, Housing Benefits and Domestic Violence Services. Assist with the preparation of detailed reports on individual cases when required. Contribute to regular reviews/updates of the Homelessness policies and procedures. Participate in corporate initiatives for improving service delivery of customer services, including occasional assistance with training and information sessions. Participate in the implementation of new initiatives in relation to the development of the service, e.g. Caerphilly Website, Focus Groups etc. Maintain a detailed understanding of the policies, procedures and legislation relating to Homelessness, Housing and Benefit changes and implement them effectively. Responsible for the referral of households to benefit from financial assistance from various funding resources available. Ensure management of case files in an efficient manner in accordance with specified timescales. Make complex decisions relating to homelessness in accordance with legislation and guidance and accurately record the decision making process. Remain calm and measured in extremely challenging circumstances whilst continuing to provide housing advice. Act as an advocate in tenancy disputes between landlords and tenants. React immediately to legal challenges made on behalf of clients. Compile risk assessments on clients referred to the Emergency Housing Team. Participate in the Homelessness Out of Hours Standby service. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Jun 30, 2026
Seasonal
Our client, Caerphilly council is looking for a housing advisor to join their team. Operate Part 2 of the Housing Act 2014 and the associated current Code of Guidance. Investigate all enquiries from persons homeless or threatened with homelessness, to assess their needs and to ensure satisfactory completion of all homeless duties required under the above legislation. Ensure that adequate homelessness prevention measures are carried out. Organise and maintain accurate records, statistics and administrative systems and ensure procedures are properly carried out. Refer homeless households and authorise placements to the Emergency Housing team. Provide advice on all housing related issues which includes providing customers with detailed advice and assistance on homelessness, housing options, the prevention of homelessness and other housing issues such as the legality of tenancy agreements, matrimonial/housing law, etc. Work closely with the Housing Register Team with regard to the re-housing requirements of Homeless prevention cases. Liaise with all other relevant agencies, statutory and voluntary in completing enquiries and the general management of the service, for example Department for Work and Pensions, Police, Probation, Housing Benefits and Domestic Violence Services. Assist with the preparation of detailed reports on individual cases when required. Contribute to regular reviews/updates of the Homelessness policies and procedures. Participate in corporate initiatives for improving service delivery of customer services, including occasional assistance with training and information sessions. Participate in the implementation of new initiatives in relation to the development of the service, e.g. Caerphilly Website, Focus Groups etc. Maintain a detailed understanding of the policies, procedures and legislation relating to Homelessness, Housing and Benefit changes and implement them effectively. Responsible for the referral of households to benefit from financial assistance from various funding resources available. Ensure management of case files in an efficient manner in accordance with specified timescales. Make complex decisions relating to homelessness in accordance with legislation and guidance and accurately record the decision making process. Remain calm and measured in extremely challenging circumstances whilst continuing to provide housing advice. Act as an advocate in tenancy disputes between landlords and tenants. React immediately to legal challenges made on behalf of clients. Compile risk assessments on clients referred to the Emergency Housing Team. Participate in the Homelessness Out of Hours Standby service. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
First Recruitment are supporting one of our clients in seeking a proactive Temporary Accommodation Officer to help manage temporary housing and support households to move on to longer-term accommodation. Main Responsibilities Build relationships with accommodation providers and help secure suitable, cost-effective properties. Inspect properties to ensure they meet safety and condition standards. Manage placements into temporary accommodation and complete risk assessments. Support households with benefit claims, contributions, and tenancy sustainment. Address arrears, non-engagement, tenancy breaches and anti-social behaviour. Work with providers, support agencies and landlords to resolve issues and secure move-on options. Assist with homelessness case progression and identify support needs to prevent repeat homelessness. Support access to the private rented sector, including rent-in-advance and deposit schemes. Maintain accurate records, ensure safeguarding duties are met, and represent the service at meetings. Comply with health and safety requirements and undertake other duties as required. Skills & Attributes Strong organisational and multitasking abilities. Clear and confident communication with internal and external stakeholders. Comfortable using digital tools such as CRM systems, Canva, and LinkedIn. High attention to detail and accuracy. Proactive approach to problem-solving and process improvement. Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.
Jun 30, 2026
Seasonal
First Recruitment are supporting one of our clients in seeking a proactive Temporary Accommodation Officer to help manage temporary housing and support households to move on to longer-term accommodation. Main Responsibilities Build relationships with accommodation providers and help secure suitable, cost-effective properties. Inspect properties to ensure they meet safety and condition standards. Manage placements into temporary accommodation and complete risk assessments. Support households with benefit claims, contributions, and tenancy sustainment. Address arrears, non-engagement, tenancy breaches and anti-social behaviour. Work with providers, support agencies and landlords to resolve issues and secure move-on options. Assist with homelessness case progression and identify support needs to prevent repeat homelessness. Support access to the private rented sector, including rent-in-advance and deposit schemes. Maintain accurate records, ensure safeguarding duties are met, and represent the service at meetings. Comply with health and safety requirements and undertake other duties as required. Skills & Attributes Strong organisational and multitasking abilities. Clear and confident communication with internal and external stakeholders. Comfortable using digital tools such as CRM systems, Canva, and LinkedIn. High attention to detail and accuracy. Proactive approach to problem-solving and process improvement. Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.
Move On Officer Location: South London (Hybrid Working) Rate: £30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAPAn exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority.This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents.About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing.The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met.Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of £30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
Jun 30, 2026
Contractor
Move On Officer Location: South London (Hybrid Working) Rate: £30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAPAn exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority.This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents.About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing.The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met.Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of £30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
Your new company You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new role As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeed To succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 30, 2026
Seasonal
Your new company You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new role As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeed To succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeedTo succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 30, 2026
Seasonal
Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeedTo succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new role As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeed To succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 30, 2026
Seasonal
Your new company You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new role As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeed To succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeed To succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 30, 2026
Seasonal
Your new company You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeed To succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
