ITSM ServiceNow Developer ? Liverpool (Hybrid Working) ? Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus on out-of-the-box (OOTB) configuration over customisation . This role is ideal for someone who enjoys combining technical delivery, governance, and stakeholder collaboration while driving best practice across the platform. Key Responsibilities Platform Ownership Maintain the health, performance, and scalability of the ServiceNow platform Manage upgrades, testing cycles, and remediation of issues Oversee integrations, MID servers, and platform lifecycle activities Development & Configuration Deliver solutions using a configuration-first approach (UI Policies, Business Rules, Flow Designer, etc.) Develop custom solutions only where justified by clear business need Build and maintain integrations (REST, SOAP, webhooks, identity platforms, etc.) Governance & Best Practice Enforce platform standards including naming conventions, update set management, and security controls Support data model integrity and alignment with best practice frameworks (e.g., ITIL, CSDM) Contribute to architectural decisions and platform direction Quality & Operations Own CI/CD pipelines, automated testing (ATF), and deployment controls Ensure regression testing and platform reliability Monitor performance, manage technical debt, and maintain operational excellence Collaboration Work closely with Product Owners and stakeholders to shape backlog and requirements Provide technical guidance, peer reviews, and knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practices Strong stakeholder engagement and communication skills Desirable: ITIL v4 Foundation ServiceNow certifications (CSA, CAD, or specialist certifications) What You'll Get Competitive salary and discretionary bonus Hybrid working model Generous pension and benefits package Private medical insurance Learning and certification support Flexible holiday options A collaborative, forward-thinking environment with a strong focus on continuous improvement Why Apply? This is a great opportunity to take a lead role in shaping and governing a modern ServiceNow platform , working in a business that values long-term thinking, continuous improvement, and high-quality delivery. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jul 02, 2026
Full time
ITSM ServiceNow Developer ? Liverpool (Hybrid Working) ? Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus on out-of-the-box (OOTB) configuration over customisation . This role is ideal for someone who enjoys combining technical delivery, governance, and stakeholder collaboration while driving best practice across the platform. Key Responsibilities Platform Ownership Maintain the health, performance, and scalability of the ServiceNow platform Manage upgrades, testing cycles, and remediation of issues Oversee integrations, MID servers, and platform lifecycle activities Development & Configuration Deliver solutions using a configuration-first approach (UI Policies, Business Rules, Flow Designer, etc.) Develop custom solutions only where justified by clear business need Build and maintain integrations (REST, SOAP, webhooks, identity platforms, etc.) Governance & Best Practice Enforce platform standards including naming conventions, update set management, and security controls Support data model integrity and alignment with best practice frameworks (e.g., ITIL, CSDM) Contribute to architectural decisions and platform direction Quality & Operations Own CI/CD pipelines, automated testing (ATF), and deployment controls Ensure regression testing and platform reliability Monitor performance, manage technical debt, and maintain operational excellence Collaboration Work closely with Product Owners and stakeholders to shape backlog and requirements Provide technical guidance, peer reviews, and knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practices Strong stakeholder engagement and communication skills Desirable: ITIL v4 Foundation ServiceNow certifications (CSA, CAD, or specialist certifications) What You'll Get Competitive salary and discretionary bonus Hybrid working model Generous pension and benefits package Private medical insurance Learning and certification support Flexible holiday options A collaborative, forward-thinking environment with a strong focus on continuous improvement Why Apply? This is a great opportunity to take a lead role in shaping and governing a modern ServiceNow platform , working in a business that values long-term thinking, continuous improvement, and high-quality delivery. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Randstad Technologies Recruitment
City, Manchester
Role : ServiceNow Specialist - Must have active SC clearance Location : Manchester, UK Type : Contract Inside IR35 via Umbrella Mode of work : Hybrid 3-day onsite in a week Job Description: Must Haves: ServiceNow Specialist - Must already hold SC clearance Active Extensive hands-on experience delivering ServiceNow implementations in enterprise environments (ITSM as a minimum) Proven ability to design, configure, and implement ServiceNow solutions Advanced experience with: Business Rules, Script Includes, Flow Designer, Client Scripts. Solid understanding of ServiceNow data model, CMDB, (CSDM 5) and core platform capabilities Experience building and supporting secure integrations (REST/SOAP APIs, Oauth, IntegrationHub) Ability to define and implement data mappings and transformation logic Experience with incident, problem, change, and request Experience leading customer onboarding, workshops, and solution design sessions Strong capability to translate business requirements into robust technical solutions Ability to produce high-quality technical documentation and functional specifications Desirable: Experience with ServiceNow eBonding (Service Exchange or other) Exposure to ITOM, CSM, or AI ServiceNow modules ServiceNow certifications (e.g., CSA, CIS, CAD) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 30, 2026
Contractor
Role : ServiceNow Specialist - Must have active SC clearance Location : Manchester, UK Type : Contract Inside IR35 via Umbrella Mode of work : Hybrid 3-day onsite in a week Job Description: Must Haves: ServiceNow Specialist - Must already hold SC clearance Active Extensive hands-on experience delivering ServiceNow implementations in enterprise environments (ITSM as a minimum) Proven ability to design, configure, and implement ServiceNow solutions Advanced experience with: Business Rules, Script Includes, Flow Designer, Client Scripts. Solid understanding of ServiceNow data model, CMDB, (CSDM 5) and core platform capabilities Experience building and supporting secure integrations (REST/SOAP APIs, Oauth, IntegrationHub) Ability to define and implement data mappings and transformation logic Experience with incident, problem, change, and request Experience leading customer onboarding, workshops, and solution design sessions Strong capability to translate business requirements into robust technical solutions Ability to produce high-quality technical documentation and functional specifications Desirable: Experience with ServiceNow eBonding (Service Exchange or other) Exposure to ITOM, CSM, or AI ServiceNow modules ServiceNow certifications (e.g., CSA, CIS, CAD) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
ServiceNow Architect Salary up to 110,000 base plus comprehensive benefits package Remote-first working with occasional travel to London Exposure to enterprise-scale ServiceNow transformation programmes Are you a ServiceNow Architect looking for the opportunity to shape enterprise-scale solutions and influence platform strategy? We're looking for an experienced ServiceNow Architect to join a growing technology team where you'll play a key role indefining the future of the ServiceNow platform. This is a fantastic opportunity to work on largescale digital transformation programmes, architecting innovative solutions across multiple ServiceNow products while working closely with senior stakeholders and technical teams. This is a predominantly remote position, with occasional travel to London for key meetings and workshops. What you'll be doing: As the ServiceNow Architect, you'll be responsible for the end-to-end architecture and technical direction of the ServiceNow platform, ensuring solutions are scalable, secure and aligned with business objectives. Key responsibilities include: Leading the architecture and design of enterprise-scale ServiceNow solutions. Designing and overseeing integrations between ServiceNow and third-party platforms. Producing and maintaining technical architecture documentation, process flows and design artefacts. Evaluating new ServiceNow releases and recommending platform enhancements. Managing platform upgrades and introducing new capabilities to maximise business value. Driving continuous improvement across the ServiceNow estate. Defining architecture governance and ensuring solutions follow best practice. Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends. Participating in Design Authority and Architecture Review meetings. Working closely with project teams, business stakeholders and technical specialists to deliver high-quality solutions. Mentoring and providing technical leadership to developers and junior team members. What we're looking for We're seeking an experienced ServiceNow Architect with a strong technical background and a passion for delivering innovative enterprise solutions. You'll ideally have: Extensive experience designing and implementing ServiceNow solutions within enterprise environments. Strong expertise across ServiceNow modules including: ITSM CSM ITOM FSM Domain Separation Experience designing complex integrations across multiple business systems. Strong understanding of architecture governance and ServiceNow best practices. Excellent analytical and problem-solving skills. Experience working with web technologies including JavaScript, HTML and XML. Outstanding stakeholder management and communication skills. The ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative and forward-thinking environment, we'd love to hear from you.
Jun 30, 2026
Full time
ServiceNow Architect Salary up to 110,000 base plus comprehensive benefits package Remote-first working with occasional travel to London Exposure to enterprise-scale ServiceNow transformation programmes Are you a ServiceNow Architect looking for the opportunity to shape enterprise-scale solutions and influence platform strategy? We're looking for an experienced ServiceNow Architect to join a growing technology team where you'll play a key role indefining the future of the ServiceNow platform. This is a fantastic opportunity to work on largescale digital transformation programmes, architecting innovative solutions across multiple ServiceNow products while working closely with senior stakeholders and technical teams. This is a predominantly remote position, with occasional travel to London for key meetings and workshops. What you'll be doing: As the ServiceNow Architect, you'll be responsible for the end-to-end architecture and technical direction of the ServiceNow platform, ensuring solutions are scalable, secure and aligned with business objectives. Key responsibilities include: Leading the architecture and design of enterprise-scale ServiceNow solutions. Designing and overseeing integrations between ServiceNow and third-party platforms. Producing and maintaining technical architecture documentation, process flows and design artefacts. Evaluating new ServiceNow releases and recommending platform enhancements. Managing platform upgrades and introducing new capabilities to maximise business value. Driving continuous improvement across the ServiceNow estate. Defining architecture governance and ensuring solutions follow best practice. Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends. Participating in Design Authority and Architecture Review meetings. Working closely with project teams, business stakeholders and technical specialists to deliver high-quality solutions. Mentoring and providing technical leadership to developers and junior team members. What we're looking for We're seeking an experienced ServiceNow Architect with a strong technical background and a passion for delivering innovative enterprise solutions. You'll ideally have: Extensive experience designing and implementing ServiceNow solutions within enterprise environments. Strong expertise across ServiceNow modules including: ITSM CSM ITOM FSM Domain Separation Experience designing complex integrations across multiple business systems. Strong understanding of architecture governance and ServiceNow best practices. Excellent analytical and problem-solving skills. Experience working with web technologies including JavaScript, HTML and XML. Outstanding stakeholder management and communication skills. The ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative and forward-thinking environment, we'd love to hear from you.
ServiceNow Specialist (ITSM) London or Manchester (Hybrid) 12-Month Contract Inside IR35 Active SC Clearance Required My client, a global technology organisation delivering a large-scale digital transformation programme. They are looking for a hands on ServiceNow Specialist with strong ITSM experience to design, configure, and implement enterprise-level solutions. Key Responsibilities Design and deliver ServiceNow ITSM solutions Configure platform components (Business Rules, Client Scripts, Flow Designer) Gather and translate business requirements into technical solutions Manage core ITSM modules (Incident, Problem, Change, Request) Work with CMDB and CSDM frameworks Build and support integrations (REST/SOAP APIs, IntegrationHub) Lead stakeholder workshops and solution design sessions Essential Skills Active SC Clearance (must already hold) Proven experience with ServiceNow ITSM implementations Strong configuration and development experience within ServiceNow Knowledge of CMDB and ServiceNow data model Experience with integrations (APIs, data mapping) Ability to translate business requirements into technical solutions Desirable ServiceNow certifications (CSA, CIS, CAD) Exposure to ITOM, CSM or AI modules Experience with eBonding / Service Exchange If the role aligns with your experience please apply with your updated CV
Jun 30, 2026
Contractor
ServiceNow Specialist (ITSM) London or Manchester (Hybrid) 12-Month Contract Inside IR35 Active SC Clearance Required My client, a global technology organisation delivering a large-scale digital transformation programme. They are looking for a hands on ServiceNow Specialist with strong ITSM experience to design, configure, and implement enterprise-level solutions. Key Responsibilities Design and deliver ServiceNow ITSM solutions Configure platform components (Business Rules, Client Scripts, Flow Designer) Gather and translate business requirements into technical solutions Manage core ITSM modules (Incident, Problem, Change, Request) Work with CMDB and CSDM frameworks Build and support integrations (REST/SOAP APIs, IntegrationHub) Lead stakeholder workshops and solution design sessions Essential Skills Active SC Clearance (must already hold) Proven experience with ServiceNow ITSM implementations Strong configuration and development experience within ServiceNow Knowledge of CMDB and ServiceNow data model Experience with integrations (APIs, data mapping) Ability to translate business requirements into technical solutions Desirable ServiceNow certifications (CSA, CIS, CAD) Exposure to ITOM, CSM or AI modules Experience with eBonding / Service Exchange If the role aligns with your experience please apply with your updated CV
Role : ServiceNow Specialist - Must have active SC clearance Location : Manchester, UK Type : Contract Inside IR35 via Umbrella Mode of work : Hybrid 3-day onsite in a week Job Description: Must Haves: ServiceNow Specialist - Must already hold SC clearance Active Extensive hands-on experience delivering ServiceNow implementations in enterprise environments (ITSM as a minimum) Proven ability to design, configure, and implement ServiceNow solutions Advanced experience with: Business Rules, Script Includes, Flow Designer, Client Scripts. Solid understanding of ServiceNow data model, CMDB, (CSDM 5) and core platform capabilities Experience building and supporting secure integrations (REST/SOAP APIs, Oauth, IntegrationHub) Ability to define and implement data mappings and transformation logic Experience with incident, problem, change, and request Experience leading customer onboarding, workshops, and solution design sessions Strong capability to translate business requirements into robust technical solutions Ability to produce high-quality technical documentation and functional specifications Desirable: Experience with ServiceNow eBonding (Service Exchange or other) Exposure to ITOM, CSM, or AI ServiceNow modules ServiceNow certifications (e.g., CSA, CIS, CAD) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 30, 2026
Contractor
Role : ServiceNow Specialist - Must have active SC clearance Location : Manchester, UK Type : Contract Inside IR35 via Umbrella Mode of work : Hybrid 3-day onsite in a week Job Description: Must Haves: ServiceNow Specialist - Must already hold SC clearance Active Extensive hands-on experience delivering ServiceNow implementations in enterprise environments (ITSM as a minimum) Proven ability to design, configure, and implement ServiceNow solutions Advanced experience with: Business Rules, Script Includes, Flow Designer, Client Scripts. Solid understanding of ServiceNow data model, CMDB, (CSDM 5) and core platform capabilities Experience building and supporting secure integrations (REST/SOAP APIs, Oauth, IntegrationHub) Ability to define and implement data mappings and transformation logic Experience with incident, problem, change, and request Experience leading customer onboarding, workshops, and solution design sessions Strong capability to translate business requirements into robust technical solutions Ability to produce high-quality technical documentation and functional specifications Desirable: Experience with ServiceNow eBonding (Service Exchange or other) Exposure to ITOM, CSM, or AI ServiceNow modules ServiceNow certifications (e.g., CSA, CIS, CAD) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
ServiceNow Architect Salary up to £110,000 base plus comprehensive benefits package Remote-first working with occasional travel to London Exposure to enterprise-scale ServiceNow transformation programmes Are you a ServiceNow Architect looking for the opportunity to shape enterprise-scale solutions and influence platform strategy? We're looking for an experienced ServiceNow Architect to join a growing technology team where you'll play a key role indefining the future of the ServiceNow platform. This is a fantastic opportunity to work on large scale digital transformation programmes, architecting innovative solutions across multiple ServiceNow products while working closely with senior stakeholders and technical teams. This is a predominantly remote position, with occasional travel to London for key meetings and workshops. What you'll be doing: As the ServiceNow Architect, you'll be responsible for the end-to-end architecture and technical direction of the ServiceNow platform, ensuring solutions are scalable, secure and aligned with business objectives. Key responsibilities include: Leading the architecture and design of enterprise-scale ServiceNow solutions. Designing and overseeing integrations between ServiceNow and third-party platforms. Producing and maintaining technical architecture documentation, process flows and design artefacts. Evaluating new ServiceNow releases and recommending platform enhancements. Managing platform upgrades and introducing new capabilities to maximise business value. Driving continuous improvement across the ServiceNow estate. Defining architecture governance and ensuring solutions follow best practice. Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends. Participating in Design Authority and Architecture Review meetings. Working closely with project teams, business stakeholders and technical specialists to deliver high-quality solutions. Mentoring and providing technical leadership to developers and junior team members. What we're looking for We're seeking an experienced ServiceNow Architect with a strong technical background and a passion for delivering innovative enterprise solutions. You'll ideally have: Extensive experience designing and implementing ServiceNow solutions within enterprise environments. Strong expertise across ServiceNow modules including: ITSM CSM ITOM FSM Domain Separation Experience designing complex integrations across multiple business systems. Strong understanding of architecture governance and ServiceNow best practices. Excellent analytical and problem-solving skills. Experience working with web technologies including JavaScript, HTML and XML. Outstanding stakeholder management and communication skills. The ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative and forward-thinking environment, we'd love to hear from you.
Jun 30, 2026
Full time
ServiceNow Architect Salary up to £110,000 base plus comprehensive benefits package Remote-first working with occasional travel to London Exposure to enterprise-scale ServiceNow transformation programmes Are you a ServiceNow Architect looking for the opportunity to shape enterprise-scale solutions and influence platform strategy? We're looking for an experienced ServiceNow Architect to join a growing technology team where you'll play a key role indefining the future of the ServiceNow platform. This is a fantastic opportunity to work on large scale digital transformation programmes, architecting innovative solutions across multiple ServiceNow products while working closely with senior stakeholders and technical teams. This is a predominantly remote position, with occasional travel to London for key meetings and workshops. What you'll be doing: As the ServiceNow Architect, you'll be responsible for the end-to-end architecture and technical direction of the ServiceNow platform, ensuring solutions are scalable, secure and aligned with business objectives. Key responsibilities include: Leading the architecture and design of enterprise-scale ServiceNow solutions. Designing and overseeing integrations between ServiceNow and third-party platforms. Producing and maintaining technical architecture documentation, process flows and design artefacts. Evaluating new ServiceNow releases and recommending platform enhancements. Managing platform upgrades and introducing new capabilities to maximise business value. Driving continuous improvement across the ServiceNow estate. Defining architecture governance and ensuring solutions follow best practice. Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends. Participating in Design Authority and Architecture Review meetings. Working closely with project teams, business stakeholders and technical specialists to deliver high-quality solutions. Mentoring and providing technical leadership to developers and junior team members. What we're looking for We're seeking an experienced ServiceNow Architect with a strong technical background and a passion for delivering innovative enterprise solutions. You'll ideally have: Extensive experience designing and implementing ServiceNow solutions within enterprise environments. Strong expertise across ServiceNow modules including: ITSM CSM ITOM FSM Domain Separation Experience designing complex integrations across multiple business systems. Strong understanding of architecture governance and ServiceNow best practices. Excellent analytical and problem-solving skills. Experience working with web technologies including JavaScript, HTML and XML. Outstanding stakeholder management and communication skills. The ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative and forward-thinking environment, we'd love to hear from you.
Observability Engineer AIOps & Observability | Permanent | Remote-first (UK) | Confidential Client Placed exclusively by Morela - Specialist AI & Engineering Recruitment THE OPPORTUNITY Morela is working exclusively with one of the fastest-growing startups in the UK - a specialist AIOps boutique that is changing how enterprise organisations deal with alert noise and incident response. They are scaling their delivery team and looking for an Observability Engineer who wants to do some of the most interesting work in the space right now. This is a hands-on, client-facing role. You will be Embedded in complex enterprise environments, owning implementations end-to-end with BigPanda at the centre of the stack. If you are the kind of engineer who wants real ownership and hates sitting in a queue waiting for tickets - this is the role. WHAT YOU'LL BE DOING Owning end-to-end observability implementations with BigPanda as the primary AIOps platform Integrating BigPanda with Datadog, Dynatrace, Splunk, PagerDuty, ServiceNow, and custom data sources Configuring alert enrichment, correlation policies, maintenance windows, and automated incident workflows Leading technical discovery and workshops directly with enterprise client stakeholders Building alerting frameworks and dashboards that cut noise and surface what actually matters Embedding observability best practices within client engineering teams Contributing to internal tooling and accelerators that sharpen delivery across the business WHAT WE'RE LOOKING FOR Hands-on BigPanda experience - event correlation, enrichment, and integration configuration Strong observability background across Datadog, Dynatrace, New Relic, Splunk, or equivalent A track record of delivering in client-facing or consultancy-style environments Scripting and automation skills - Python, Bash, or similar Solid grasp of ITSM integrations - ServiceNow and PagerDuty in particular Cloud experience across AWS, Azure, or GCP Clear communicator who takes ownership and drives things to completion NICE TO HAVE BigPanda certification or formal training APM and distributed tracing experience - OpenTelemetry, Jaeger, Zipkin Kubernetes at scale Familiarity with AI/ML concepts applied to AIOps - anomaly detection, predictive alerting, topology mapping WHAT'S ON OFFER Complex, high-impact work across serious enterprise clients from day one A close-knit team of AIOps specialists who genuinely know their stuff Real autonomy - no bureaucracy, no micro-management Competitive salary and package commensurate with experience Remote-first with on-site flexibility when clients need it A business going places - get in while it is still early This opportunity is managed exclusively by Morela. All applications and enquiries should be directed to us directly - please do not contact the client.
Jun 30, 2026
Full time
Observability Engineer AIOps & Observability | Permanent | Remote-first (UK) | Confidential Client Placed exclusively by Morela - Specialist AI & Engineering Recruitment THE OPPORTUNITY Morela is working exclusively with one of the fastest-growing startups in the UK - a specialist AIOps boutique that is changing how enterprise organisations deal with alert noise and incident response. They are scaling their delivery team and looking for an Observability Engineer who wants to do some of the most interesting work in the space right now. This is a hands-on, client-facing role. You will be Embedded in complex enterprise environments, owning implementations end-to-end with BigPanda at the centre of the stack. If you are the kind of engineer who wants real ownership and hates sitting in a queue waiting for tickets - this is the role. WHAT YOU'LL BE DOING Owning end-to-end observability implementations with BigPanda as the primary AIOps platform Integrating BigPanda with Datadog, Dynatrace, Splunk, PagerDuty, ServiceNow, and custom data sources Configuring alert enrichment, correlation policies, maintenance windows, and automated incident workflows Leading technical discovery and workshops directly with enterprise client stakeholders Building alerting frameworks and dashboards that cut noise and surface what actually matters Embedding observability best practices within client engineering teams Contributing to internal tooling and accelerators that sharpen delivery across the business WHAT WE'RE LOOKING FOR Hands-on BigPanda experience - event correlation, enrichment, and integration configuration Strong observability background across Datadog, Dynatrace, New Relic, Splunk, or equivalent A track record of delivering in client-facing or consultancy-style environments Scripting and automation skills - Python, Bash, or similar Solid grasp of ITSM integrations - ServiceNow and PagerDuty in particular Cloud experience across AWS, Azure, or GCP Clear communicator who takes ownership and drives things to completion NICE TO HAVE BigPanda certification or formal training APM and distributed tracing experience - OpenTelemetry, Jaeger, Zipkin Kubernetes at scale Familiarity with AI/ML concepts applied to AIOps - anomaly detection, predictive alerting, topology mapping WHAT'S ON OFFER Complex, high-impact work across serious enterprise clients from day one A close-knit team of AIOps specialists who genuinely know their stuff Real autonomy - no bureaucracy, no micro-management Competitive salary and package commensurate with experience Remote-first with on-site flexibility when clients need it A business going places - get in while it is still early This opportunity is managed exclusively by Morela. All applications and enquiries should be directed to us directly - please do not contact the client.
If messy ServiceNow CMDBs and broken service maps irritate you keep reading. We re looking for a hands-on ServiceNow ITOM / Integration Specialist to help implement and improve service-to-infrastructure dependency mapping. Discovery configuration and CMDB integration patterns. This is all about fixing what s already there. Think incomplete service maps, patchy Discovery, and a CMDB that needs turning into something people can trust and use. If you re the type of person who enjoys working with incomplete data, whilst applying your technical expertise to improve ServiceNow environments then we want to here from you. What you ll be doing You ll be right in the middle of a large-scale CMDB uplift improving how services, apps and infrastructure actually connect and behave. Build and fix ServiceNow Service Mapping (patterns, entry points, mapping runs) Get Discovery working properly (MID servers, credentials, coverage, tuning) Improve service-to-infrastructure relationships so impact analysis actually works Troubleshoot poor data, broken mappings and odd behaviours Support integrations (APIs, Integration Hub, Service Graph, import sets) Work closely with infra, cloud and app teams to validate what s actually happening In short: make the CMDB useful, accurate, and trusted. What we re looking for Hands-on ServiceNow ITOM experience (real-world implementations) Experience with Service Mapping + Discovery (incl. troubleshooting) Strong CMDB skills - relationships, CI classes, dependency modelling Experience integrating data (APIs, transform maps, Integration Hub etc.) Cloud exposure (AWS/Azure/GCP) / modern infra environments. Working Policy Hybrid working places are in place for this role, with 2 days onsite (Cambridge) required each week. Finally Applicants must also be able to work in the UK without restriction, unfortunately sponsorship cannot be provided. This is a day rate role via an Umbrella company - Initial 6 month contract. If you're a ServiceNow Professional with hands-on ServiceNow CMDB / CDSM experience then we would love to hear from you.
Jun 29, 2026
Contractor
If messy ServiceNow CMDBs and broken service maps irritate you keep reading. We re looking for a hands-on ServiceNow ITOM / Integration Specialist to help implement and improve service-to-infrastructure dependency mapping. Discovery configuration and CMDB integration patterns. This is all about fixing what s already there. Think incomplete service maps, patchy Discovery, and a CMDB that needs turning into something people can trust and use. If you re the type of person who enjoys working with incomplete data, whilst applying your technical expertise to improve ServiceNow environments then we want to here from you. What you ll be doing You ll be right in the middle of a large-scale CMDB uplift improving how services, apps and infrastructure actually connect and behave. Build and fix ServiceNow Service Mapping (patterns, entry points, mapping runs) Get Discovery working properly (MID servers, credentials, coverage, tuning) Improve service-to-infrastructure relationships so impact analysis actually works Troubleshoot poor data, broken mappings and odd behaviours Support integrations (APIs, Integration Hub, Service Graph, import sets) Work closely with infra, cloud and app teams to validate what s actually happening In short: make the CMDB useful, accurate, and trusted. What we re looking for Hands-on ServiceNow ITOM experience (real-world implementations) Experience with Service Mapping + Discovery (incl. troubleshooting) Strong CMDB skills - relationships, CI classes, dependency modelling Experience integrating data (APIs, transform maps, Integration Hub etc.) Cloud exposure (AWS/Azure/GCP) / modern infra environments. Working Policy Hybrid working places are in place for this role, with 2 days onsite (Cambridge) required each week. Finally Applicants must also be able to work in the UK without restriction, unfortunately sponsorship cannot be provided. This is a day rate role via an Umbrella company - Initial 6 month contract. If you're a ServiceNow Professional with hands-on ServiceNow CMDB / CDSM experience then we would love to hear from you.
LA International Computer Consultants Ltd
City, London
Our Telecoms client is looking for an experienced ServiceNow Architect to join their team. This is a 6 months contract initially and it is outside IR35. This is a hybrid role with 2 days per week working from the office in central London. Key Responsibilities * Serve as the technical authority on ServiceNow architecture, design, and best practices. * Define and drive the overall platform strategy, roadmap, and governance. * Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. * Ensure platform scalability, security, performance, and integrations with other enterprise systems. * Provide technical leadership in solution design workshops, architecture reviews, and governance boards. * Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. * Mentor and guide ServiceNow developers and administrators on technical best practices. * Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. * Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications * Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). * Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). * Experience with ServiceNow Scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. * Knowledge of ITIL/ITSM processes and best practices. * Experience designing and implementing CMDB and Discovery. * Excellent problem-solving, communication, and stakeholder management skills. * Telecom domain Experience is MUST Preferred Qualifications * ServiceNow Certified System Administrator (CSA). * ServiceNow Certified Implementation Specialist (CIS) in multiple modules. * ServiceNow Certified Application Developer (CAD). * ServiceNow Certified Technical Architect (CTA) or progress toward certification. * Experience with Agile/Scrum delivery methodologies. * Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Jun 29, 2026
Contractor
Our Telecoms client is looking for an experienced ServiceNow Architect to join their team. This is a 6 months contract initially and it is outside IR35. This is a hybrid role with 2 days per week working from the office in central London. Key Responsibilities * Serve as the technical authority on ServiceNow architecture, design, and best practices. * Define and drive the overall platform strategy, roadmap, and governance. * Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. * Ensure platform scalability, security, performance, and integrations with other enterprise systems. * Provide technical leadership in solution design workshops, architecture reviews, and governance boards. * Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. * Mentor and guide ServiceNow developers and administrators on technical best practices. * Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. * Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications * Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). * Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). * Experience with ServiceNow Scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. * Knowledge of ITIL/ITSM processes and best practices. * Experience designing and implementing CMDB and Discovery. * Excellent problem-solving, communication, and stakeholder management skills. * Telecom domain Experience is MUST Preferred Qualifications * ServiceNow Certified System Administrator (CSA). * ServiceNow Certified Implementation Specialist (CIS) in multiple modules. * ServiceNow Certified Application Developer (CAD). * ServiceNow Certified Technical Architect (CTA) or progress toward certification. * Experience with Agile/Scrum delivery methodologies. * Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Location: Wokingham Work Model: Onsite Contract Type: Contract/Permanent Duration: 6 months Rate/Salary: Competitive Rate £ The Role We are looking for an experienced ServiceNow Tech Lead to lead the design, development and delivery of ServiceNow solutions. You will work closely with stakeholders, architects and development teams to deliver scalable, high-quality implementations while providing technical leadership throughout the project life cycle. Key Responsibilities Lead ServiceNow development and technical delivery Design scalable ServiceNow solutions and integrations Mentor developers and conduct code reviews Work with business stakeholders to gather technical requirements Ensure platform best practices and governance are followed Support releases, testing and production deployments Troubleshoot complex technical issues Required Skills Strong ServiceNow development experience Experience leading technical teams Expertise in JavaScript, Glide API and ServiceNow Scripting Experience with Flow Designer and IntegrationHub REST/SOAP integration experience Service Portal and UI Builder experience (where applicable) Strong stakeholder communication skills Desirable ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist ITIL certification Agile/Scrum experience
Jun 29, 2026
Location: Wokingham Work Model: Onsite Contract Type: Contract/Permanent Duration: 6 months Rate/Salary: Competitive Rate £ The Role We are looking for an experienced ServiceNow Tech Lead to lead the design, development and delivery of ServiceNow solutions. You will work closely with stakeholders, architects and development teams to deliver scalable, high-quality implementations while providing technical leadership throughout the project life cycle. Key Responsibilities Lead ServiceNow development and technical delivery Design scalable ServiceNow solutions and integrations Mentor developers and conduct code reviews Work with business stakeholders to gather technical requirements Ensure platform best practices and governance are followed Support releases, testing and production deployments Troubleshoot complex technical issues Required Skills Strong ServiceNow development experience Experience leading technical teams Expertise in JavaScript, Glide API and ServiceNow Scripting Experience with Flow Designer and IntegrationHub REST/SOAP integration experience Service Portal and UI Builder experience (where applicable) Strong stakeholder communication skills Desirable ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist ITIL certification Agile/Scrum experience
Service Consultant - Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to 525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join a high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready and successfully transitioned into support. Working closely with Service Architects, Solution Architects, Project Managers, Professional Services teams and Operational stakeholders, you'll be responsible for designing, enabling and embedding service management capabilities that support the successful delivery of complex managed services. Key Responsibilities Service Design & Transition Support project and programme delivery teams throughout the service lifecycle. Conduct operational due diligence assessments and support transition planning activities. Design and implement service operating models for bespoke managed service solutions. Lead operational readiness activities and service transition into live support environments. Identify operational risks, dependencies and readiness requirements. Develop early life support plans, service acceptance criteria, test plans and test scripts. Coordinate and execute service acceptance testing. Ensure all operational prerequisites are completed prior to service handover. Managed Services Development Design and implement support models across: WAN services LAN services WLAN services Third-party managed services Define operational processes, governance models, escalation paths and support responsibilities. Develop service management policies, procedures and standards. Contribute to ongoing service improvement initiatives. ServiceNow CSM Define and configure ServiceNow Customer Service Management (CSM) capabilities to support new services. Configure and administer: Service Catalogue Workflows Entitlements Asset Management Configuration Items (CIs) Service Request Processes Support ServiceNow integrations within non-domain separated environments. Configure and maintain IT Asset Management (ITAM) functionality. Ensure tooling accurately reflects delivered service models and operational processes. Documentation & Operational Readiness Produce high-quality operational documentation including: Service Descriptions Support Models Runbooks Operational Procedures Work Instructions Escalation Processes Knowledge Articles Develop and deliver training materials for operational teams. Facilitate operational readiness and service support training. Ensure documentation standards are consistently applied. Governance & Compliance Define operational policies and procedures aligned to customer and business requirements. Support service readiness reviews and operational sign-off activities. Ensure services meet contractual, operational and governance obligations. Maintain audit-ready documentation and records. Essential Experience We're looking for candidates with strong experience across: Service Design, Service Transition and Operational Readiness. Implementing complex managed service solutions. Managed network services including WAN, LAN, WLAN and third-party providers. Service acceptance planning, testing and operational handover. Creating operational documentation, policies, procedures and training materials. Delivering operational readiness training and knowledge transfer. ServiceNow Customer Service Management (CSM) administration and configuration, including: Service Catalogue Workflows Entitlements Asset Management Configuration Item (CI) Management Integrations IT Asset Management (ITAM) Stakeholder management across technical and operational teams. Risk assessment, mitigation and process improvement. Desirable Experience ITIL Foundation or higher. ServiceNow certifications. Relevant service management, project delivery or technology qualifications. Experience with platforms such as Juniper Mist and NinjaOne. Business Continuity and Disaster Recovery (BCDR). Service continuity planning and testing. Managed service governance, reporting and charging models. About You You will be a self-sufficient and collaborative consultant who thrives in fast-paced delivery environments. Strong communication skills, excellent attention to detail and the ability to work across multidisciplinary teams are essential. If you're an experienced Service Consultant with a strong background in service transition, operational readiness and ServiceNow CSM, we'd love to hear from you.
Jun 25, 2026
Contractor
Service Consultant - Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to 525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join a high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready and successfully transitioned into support. Working closely with Service Architects, Solution Architects, Project Managers, Professional Services teams and Operational stakeholders, you'll be responsible for designing, enabling and embedding service management capabilities that support the successful delivery of complex managed services. Key Responsibilities Service Design & Transition Support project and programme delivery teams throughout the service lifecycle. Conduct operational due diligence assessments and support transition planning activities. Design and implement service operating models for bespoke managed service solutions. Lead operational readiness activities and service transition into live support environments. Identify operational risks, dependencies and readiness requirements. Develop early life support plans, service acceptance criteria, test plans and test scripts. Coordinate and execute service acceptance testing. Ensure all operational prerequisites are completed prior to service handover. Managed Services Development Design and implement support models across: WAN services LAN services WLAN services Third-party managed services Define operational processes, governance models, escalation paths and support responsibilities. Develop service management policies, procedures and standards. Contribute to ongoing service improvement initiatives. ServiceNow CSM Define and configure ServiceNow Customer Service Management (CSM) capabilities to support new services. Configure and administer: Service Catalogue Workflows Entitlements Asset Management Configuration Items (CIs) Service Request Processes Support ServiceNow integrations within non-domain separated environments. Configure and maintain IT Asset Management (ITAM) functionality. Ensure tooling accurately reflects delivered service models and operational processes. Documentation & Operational Readiness Produce high-quality operational documentation including: Service Descriptions Support Models Runbooks Operational Procedures Work Instructions Escalation Processes Knowledge Articles Develop and deliver training materials for operational teams. Facilitate operational readiness and service support training. Ensure documentation standards are consistently applied. Governance & Compliance Define operational policies and procedures aligned to customer and business requirements. Support service readiness reviews and operational sign-off activities. Ensure services meet contractual, operational and governance obligations. Maintain audit-ready documentation and records. Essential Experience We're looking for candidates with strong experience across: Service Design, Service Transition and Operational Readiness. Implementing complex managed service solutions. Managed network services including WAN, LAN, WLAN and third-party providers. Service acceptance planning, testing and operational handover. Creating operational documentation, policies, procedures and training materials. Delivering operational readiness training and knowledge transfer. ServiceNow Customer Service Management (CSM) administration and configuration, including: Service Catalogue Workflows Entitlements Asset Management Configuration Item (CI) Management Integrations IT Asset Management (ITAM) Stakeholder management across technical and operational teams. Risk assessment, mitigation and process improvement. Desirable Experience ITIL Foundation or higher. ServiceNow certifications. Relevant service management, project delivery or technology qualifications. Experience with platforms such as Juniper Mist and NinjaOne. Business Continuity and Disaster Recovery (BCDR). Service continuity planning and testing. Managed service governance, reporting and charging models. About You You will be a self-sufficient and collaborative consultant who thrives in fast-paced delivery environments. Strong communication skills, excellent attention to detail and the ability to work across multidisciplinary teams are essential. If you're an experienced Service Consultant with a strong background in service transition, operational readiness and ServiceNow CSM, we'd love to hear from you.
ServiceNow Implementation Specialist UK (Hybrid / Flexible working) Salary: Negotiable (depending on experience) Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals. Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external platforms. What you'll bring Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development). Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub . Experience in system integration and workflow automation. Excellent communication and collaboration skills with an ability to bridge technical and business needs. Problem-solving mindset with the ability to innovate and troubleshoot complex issues. Security clearance This role requires Baseline Personnel Security Standard (BPSS) checks. Candidates who have lived outside the UK in the past 3 years may require additional checks. What's in it for you Hybrid-first working with genuine flexibility. Extensive opportunities for professional growth , including certifications and access to 250,000+ learning resources. (unlimited training budget) A culture that encourages innovation, collaboration, and continuous learning. The chance to shape the future by delivering impactful technology solutions.
Oct 03, 2025
Full time
ServiceNow Implementation Specialist UK (Hybrid / Flexible working) Salary: Negotiable (depending on experience) Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals. Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external platforms. What you'll bring Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development). Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub . Experience in system integration and workflow automation. Excellent communication and collaboration skills with an ability to bridge technical and business needs. Problem-solving mindset with the ability to innovate and troubleshoot complex issues. Security clearance This role requires Baseline Personnel Security Standard (BPSS) checks. Candidates who have lived outside the UK in the past 3 years may require additional checks. What's in it for you Hybrid-first working with genuine flexibility. Extensive opportunities for professional growth , including certifications and access to 250,000+ learning resources. (unlimited training budget) A culture that encourages innovation, collaboration, and continuous learning. The chance to shape the future by delivering impactful technology solutions.
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Oct 01, 2025
Full time
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
IT Service Delivery Manager - Mergers & Acquisitions 80,000 - 90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities Lead a specialist M&A IT team Own end-to-end IT delivery during acquisitions: due diligence to post-integration Assess target company IT environments, risks and compatibility Create and manage IT integration/separation plans, including TSAs and roadmaps Oversee data migration, infrastructure alignment and app rationalisation Ensure uninterrupted IT services and maintain high SLA performance Manage IT incidents, requests, changes and problems (ITIL framework) Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) Coordinate with external vendors and manage service contracts Ensure regulatory, legal and cybersecurity compliance during transitions Capture lessons learned and improve playbooks for future M&A initiatives Support change management, onboarding and documentation across projects Requirements Extensive experience in IT service delivery/operations within M&A environments Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) Experience with complex IT integrations, carve-outs and cloud migrations Excellent stakeholder and vendor management skills PRINCE2 or equivalent project management expertise Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity) Ideally ITIL v4 Intermediate+ certified Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation)
Oct 01, 2025
Full time
IT Service Delivery Manager - Mergers & Acquisitions 80,000 - 90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities Lead a specialist M&A IT team Own end-to-end IT delivery during acquisitions: due diligence to post-integration Assess target company IT environments, risks and compatibility Create and manage IT integration/separation plans, including TSAs and roadmaps Oversee data migration, infrastructure alignment and app rationalisation Ensure uninterrupted IT services and maintain high SLA performance Manage IT incidents, requests, changes and problems (ITIL framework) Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) Coordinate with external vendors and manage service contracts Ensure regulatory, legal and cybersecurity compliance during transitions Capture lessons learned and improve playbooks for future M&A initiatives Support change management, onboarding and documentation across projects Requirements Extensive experience in IT service delivery/operations within M&A environments Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) Experience with complex IT integrations, carve-outs and cloud migrations Excellent stakeholder and vendor management skills PRINCE2 or equivalent project management expertise Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity) Ideally ITIL v4 Intermediate+ certified Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation)
