Fawkes & Reece London
Northampton, Northamptonshire
We are currently seeking permanent Resident Liaison Officer The main duties typically include: Communicating with residents Explain the scope, schedule, and impact of planned works. Provide regular updates on project progress. Notify residents of changes, delays, or disruptions. Building positive relationships Act as the first point of contact for residents. Maintain professional and respectful relationships. Promote trust between residents and the contractor or housing provider. Managing resident enquiries and complaints Respond to questions and concerns promptly. Investigate and resolve complaints where possible. Escalate complex issues to the appropriate team. Supporting vulnerable residents Identify residents who may need additional assistance. Arrange reasonable adjustments where appropriate. Coordinate with support services when necessary. Coordinating access to properties Schedule appointments for inspections and works. Ensure residents are informed of access requirements. Help resolve missed appointments or access issues. Monitoring resident satisfaction Carry out satisfaction surveys. Gather feedback during and after works. Report trends and recommend service improvements. Keeping accurate records Maintain records of communications, complaints, appointments, and outcomes. Prepare reports for project managers and clients. Working with project teams Liaise with site managers, contractors, customer service teams, and housing officers. Communicate resident concerns to operational teams. Help minimise disruption to residents during the project. Ensuring compliance Follow company policies and customer service standards. Comply with health and safety procedures. Support safeguarding and data protection requirements where applicable. Key skills required Excellent communication and interpersonal skills Customer service and conflict resolution Empathy and active listening Organisation and time management Problem-solving and negotiation Record-keeping and report writing IT proficiency (Microsoft Office and housing management systems) Ability to work under pressure and manage multiple priorities
Jul 01, 2026
Full time
We are currently seeking permanent Resident Liaison Officer The main duties typically include: Communicating with residents Explain the scope, schedule, and impact of planned works. Provide regular updates on project progress. Notify residents of changes, delays, or disruptions. Building positive relationships Act as the first point of contact for residents. Maintain professional and respectful relationships. Promote trust between residents and the contractor or housing provider. Managing resident enquiries and complaints Respond to questions and concerns promptly. Investigate and resolve complaints where possible. Escalate complex issues to the appropriate team. Supporting vulnerable residents Identify residents who may need additional assistance. Arrange reasonable adjustments where appropriate. Coordinate with support services when necessary. Coordinating access to properties Schedule appointments for inspections and works. Ensure residents are informed of access requirements. Help resolve missed appointments or access issues. Monitoring resident satisfaction Carry out satisfaction surveys. Gather feedback during and after works. Report trends and recommend service improvements. Keeping accurate records Maintain records of communications, complaints, appointments, and outcomes. Prepare reports for project managers and clients. Working with project teams Liaise with site managers, contractors, customer service teams, and housing officers. Communicate resident concerns to operational teams. Help minimise disruption to residents during the project. Ensuring compliance Follow company policies and customer service standards. Comply with health and safety procedures. Support safeguarding and data protection requirements where applicable. Key skills required Excellent communication and interpersonal skills Customer service and conflict resolution Empathy and active listening Organisation and time management Problem-solving and negotiation Record-keeping and report writing IT proficiency (Microsoft Office and housing management systems) Ability to work under pressure and manage multiple priorities
Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for a Governance Officer to join our Governance & Assurance team. This is a varied and rewarding role where you ll play a key part in supporting our governance framework and helping to maintain our strong regulatory position. You ll provide high-quality support to non-executives and colleagues across the organisation, ensuring governance processes run smoothly and efficiently. What you ll be doing In this role, you will: Act as a first point of contact for governance-related queries, providing timely and helpful advice to colleagues Organise and support board and committee meetings, including preparing arrangements and attending where required Provide dedicated support to non-executive members, helping them fulfil their roles effectively Support the organisation in meeting its statutory responsibilities, including data protection requirements Maintain governance records, registers and documentation to support regulatory compliance Contribute to the completion of regulatory returns and governance processes Review and support updates to governance frameworks, delegations and policies Identify opportunities to improve processes and enhance the service provided by the team Research and draft papers, proposals and reports on governance-related matters Provide efficient case management support across governance and assurance activities What we re looking for We re looking for someone who is highly organised, detail-focused and confident working in a fast-paced, professional environment. You ll bring: Experience in an administrative or governance support role Strong organisational skills and the ability to manage competing priorities effectively Excellent communication skills, with the confidence to work with senior stakeholders, including non-executives A methodical approach with a keen eye for detail The ability to work both independently and collaboratively as part of a team Confidence using IT systems and managing data accurately It would be great if you also have: An interest in governance and/or data protection, with a willingness to develop further Experience working in a regulated environment Experience supporting meetings at board or senior level Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jul 01, 2026
Full time
Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for a Governance Officer to join our Governance & Assurance team. This is a varied and rewarding role where you ll play a key part in supporting our governance framework and helping to maintain our strong regulatory position. You ll provide high-quality support to non-executives and colleagues across the organisation, ensuring governance processes run smoothly and efficiently. What you ll be doing In this role, you will: Act as a first point of contact for governance-related queries, providing timely and helpful advice to colleagues Organise and support board and committee meetings, including preparing arrangements and attending where required Provide dedicated support to non-executive members, helping them fulfil their roles effectively Support the organisation in meeting its statutory responsibilities, including data protection requirements Maintain governance records, registers and documentation to support regulatory compliance Contribute to the completion of regulatory returns and governance processes Review and support updates to governance frameworks, delegations and policies Identify opportunities to improve processes and enhance the service provided by the team Research and draft papers, proposals and reports on governance-related matters Provide efficient case management support across governance and assurance activities What we re looking for We re looking for someone who is highly organised, detail-focused and confident working in a fast-paced, professional environment. You ll bring: Experience in an administrative or governance support role Strong organisational skills and the ability to manage competing priorities effectively Excellent communication skills, with the confidence to work with senior stakeholders, including non-executives A methodical approach with a keen eye for detail The ability to work both independently and collaboratively as part of a team Confidence using IT systems and managing data accurately It would be great if you also have: An interest in governance and/or data protection, with a willingness to develop further Experience working in a regulated environment Experience supporting meetings at board or senior level Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeedTo succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 01, 2026
Seasonal
Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeedTo succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Procurement and Contracts Officer - Part time 30 hrs pw £30,492 per annum Chelmsford Part-Time Permanent We are looking for a Procurement and Contracts Officer to provide professional and effective Procurement and Contract Management support to the Procurement and Contracts team and wider organisation. What you'll be doing Conduct both FTS and non-FTS procurements following Delta Housing Policies and PA2023 to ensure we are achieving VFM and compliance across all procurement activity. Support Business Partners and Head of Procurement and Contracts with tendering and contract management activities to allow the team to provide a first-class service to the business. Establish and maintain strong relationships with internal and external stakeholders to support the delivery of compliant and excellent Procurement and Contract Management. Provide professional procurement and contract management expertise and advice to internal customers, that advice will include but not be limited to: Specifications. Professional and compliant tender documentation and processes, including evaluation. Professional contract management documentation and activities. Work with the Procurement and Contracts Team and wider organisation to develop and drive continuous improvements for Delta Housing. What we are looking for Proven experience in Public Sector procurement. Proven experience in leading and complex procurements projects successfully. Proven experience of PCR2015 and PA2023 and FTS tender process. Proven experience in managing contracts both for works and services. An excellent communicator with the ability to adapt styles to engage a wide range of stakeholders with different communication styles. Please note the office expectancy of this role is as follows: This role will require you to be in the office a minimum of once a month with flexibility to come in around business need. Benefits The salary for this post will be £ 30,492 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 30 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Jul 01, 2026
Full time
Procurement and Contracts Officer - Part time 30 hrs pw £30,492 per annum Chelmsford Part-Time Permanent We are looking for a Procurement and Contracts Officer to provide professional and effective Procurement and Contract Management support to the Procurement and Contracts team and wider organisation. What you'll be doing Conduct both FTS and non-FTS procurements following Delta Housing Policies and PA2023 to ensure we are achieving VFM and compliance across all procurement activity. Support Business Partners and Head of Procurement and Contracts with tendering and contract management activities to allow the team to provide a first-class service to the business. Establish and maintain strong relationships with internal and external stakeholders to support the delivery of compliant and excellent Procurement and Contract Management. Provide professional procurement and contract management expertise and advice to internal customers, that advice will include but not be limited to: Specifications. Professional and compliant tender documentation and processes, including evaluation. Professional contract management documentation and activities. Work with the Procurement and Contracts Team and wider organisation to develop and drive continuous improvements for Delta Housing. What we are looking for Proven experience in Public Sector procurement. Proven experience in leading and complex procurements projects successfully. Proven experience of PCR2015 and PA2023 and FTS tender process. Proven experience in managing contracts both for works and services. An excellent communicator with the ability to adapt styles to engage a wide range of stakeholders with different communication styles. Please note the office expectancy of this role is as follows: This role will require you to be in the office a minimum of once a month with flexibility to come in around business need. Benefits The salary for this post will be £ 30,492 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 30 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jul 01, 2026
Full time
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Do you want to help prevent homelessness and make a difference to peoples lives? Do you want to help provide high quality housing advice to individuals in order to assist them to resolve various housing issues? We have a rewarding opportunity for a Housing Advice Officer to join us here at South Holland District Council. You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention and Housing options. The role will involve being the first point of contact for all housing and homelessness queries and referrals with a focus on homelessness prevention. You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness. The Housing Hub is a small tight-knit team with supportive and experienced officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key. What we need from you: Experience of working with members of the public. Ability to remain calm when dealing with people in emotional and stressful situations Good written, numeracy, communication and presentation skills Previous experience using the Microsoft packages Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided. If you have a passion for supporting people and are energetic, motivated, decisive and compassionate and you would like the opportunity to make a positive difference to the people we support then we want to hear from you! This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021. If you are interested in having a confidential conversation about the role, please contact Sophie Rowell, Housing Advice officer BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Jul 01, 2026
Contractor
Do you want to help prevent homelessness and make a difference to peoples lives? Do you want to help provide high quality housing advice to individuals in order to assist them to resolve various housing issues? We have a rewarding opportunity for a Housing Advice Officer to join us here at South Holland District Council. You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention and Housing options. The role will involve being the first point of contact for all housing and homelessness queries and referrals with a focus on homelessness prevention. You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness. The Housing Hub is a small tight-knit team with supportive and experienced officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key. What we need from you: Experience of working with members of the public. Ability to remain calm when dealing with people in emotional and stressful situations Good written, numeracy, communication and presentation skills Previous experience using the Microsoft packages Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided. If you have a passion for supporting people and are energetic, motivated, decisive and compassionate and you would like the opportunity to make a positive difference to the people we support then we want to hear from you! This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021. If you are interested in having a confidential conversation about the role, please contact Sophie Rowell, Housing Advice officer BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Creative Support is a large and successful not-for-profit social care charity supporting over 6,000 adults nationally, and also a provider of social housing. This role is an opportunity to be a key part of our large finance team, with an interesting range of tasks and responsibilities, including data analysis, transactional processing, and providing administrative support to the Head of Finance click apply for full job details
Jul 01, 2026
Full time
Creative Support is a large and successful not-for-profit social care charity supporting over 6,000 adults nationally, and also a provider of social housing. This role is an opportunity to be a key part of our large finance team, with an interesting range of tasks and responsibilities, including data analysis, transactional processing, and providing administrative support to the Head of Finance click apply for full job details
Community Builder (Community Development) - Leeds People-focused community engagement role supporting the armed forces community to connect, collaborate and lead local change Salary: Up to £33,995 per annum Location: Remote in Leeds with travel within the UK. See the "Please Note" section below for further details. Contract Type: Permanent The Opportunity We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team, working to support local veterans to take an active role in their communities. This is a hands-on, relationship-led role focused on bringing people together, building trust, and enabling community-led action. You will work with veterans, local residents, community groups and organisations to strengthen connections and create opportunities for people to participate, contribute and thrive. If you are passionate about community engagement, relationship building, and supporting people to create positive local change, we would love to hear from you. About The Role As a Community Builder, you will work with members of the Armed Forces Community, particularly those who may face barriers to participation or engagement. This role may also be described in other organisations as a Community Development Officer or Community Engagement Officer. A Community Builder is a relationship-led professional who brings people together, builds trust, strengthens local networks and supports communities to take action on the things that matter most to them. In this role, you will be actively visible and present within your local community, building trusted relationships and supporting conversations that help people connect and collaborate. You will facilitate conversations with veterans, local residents and community groups to understand local strengths, interests and priorities. You will connect people with shared interests and ideas, helping to build collaboration and encourage community-led action. You will support community ideas to develop into practical activities, projects and opportunities, and you will work with local organisations and partners to strengthen community networks. This role brings together community engagement, facilitation and partnership working to create meaningful, long-term impact. What a Typical Two Weeks Might Look Like Community Development is a flexible role shaped by the needs of local people and communities, with some evening and weekend working required. To help you understand how the role operates in practice, we've included an example two-week working pattern attached. Please note this is for illustration only and will vary depending on community needs and priorities. About You We are looking for someone who is motivated by working with people and passionate about helping communities connect and thrive. You may already have experience in community development, or come from a background such as housing, social care, education, youth work or the wider charity sector. What matters most is your ability to build trusted relationships, engage people effectively and support collaboration that leads to positive change. You will be an excellent communicator, able to build trust, inspire action and work effectively with a wide range of people and organisations. You will also be comfortable working independently, managing a varied workload and developing strong working relationships across different groups. We are looking for someone with: A Community Development qualification and/or transferable Community Development skills and experience. An awareness of (or willingness to learn) Asset-Based Community Development (ABCD) - an approach focused on building on the strengths, skills and connections already present in communities. Strong communication and interpersonal skills, with the ability to build relationships that drive action. A track record of successful collaboration with internal and external partners and stakeholders. Effective and efficient organisational and IT skills. PLEASE NOTE: The successful candidate will need to be based within a 30-minute commute of their allocated locality and there is a requirement to travel regularly across the wider area (travel expenses covered). The successful candidate must possess a valid full UK driver's license and have access to a reliable vehicle with business insurance for work purposes. There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity's needs such as our annual all colleagues in person event. The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying. The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check About the Team You'll be joining a supportive and collaborative team of Community Development professionals working across local communities to build relationships, develop partnerships and support community-led activity. Community Development Managers and Community Builders work closely together, sharing learning and supporting each other to deliver meaningful local impact. Please see the job description for more details. In return we can offer you: Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 29 days' annual leave plus 8 bank holidays, regardless of service -plus your birthday off to celebrate! Opportunity to buy and sell up to 5 days annual leave per year. Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 3 volunteer days per year to support the Help for Heroes community. A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4 salary as an active member. Closing date: 23rd July 2026 Please note: We may close this vacancy early should we receive a high volume of strong applications. We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
Jul 01, 2026
Full time
Community Builder (Community Development) - Leeds People-focused community engagement role supporting the armed forces community to connect, collaborate and lead local change Salary: Up to £33,995 per annum Location: Remote in Leeds with travel within the UK. See the "Please Note" section below for further details. Contract Type: Permanent The Opportunity We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team, working to support local veterans to take an active role in their communities. This is a hands-on, relationship-led role focused on bringing people together, building trust, and enabling community-led action. You will work with veterans, local residents, community groups and organisations to strengthen connections and create opportunities for people to participate, contribute and thrive. If you are passionate about community engagement, relationship building, and supporting people to create positive local change, we would love to hear from you. About The Role As a Community Builder, you will work with members of the Armed Forces Community, particularly those who may face barriers to participation or engagement. This role may also be described in other organisations as a Community Development Officer or Community Engagement Officer. A Community Builder is a relationship-led professional who brings people together, builds trust, strengthens local networks and supports communities to take action on the things that matter most to them. In this role, you will be actively visible and present within your local community, building trusted relationships and supporting conversations that help people connect and collaborate. You will facilitate conversations with veterans, local residents and community groups to understand local strengths, interests and priorities. You will connect people with shared interests and ideas, helping to build collaboration and encourage community-led action. You will support community ideas to develop into practical activities, projects and opportunities, and you will work with local organisations and partners to strengthen community networks. This role brings together community engagement, facilitation and partnership working to create meaningful, long-term impact. What a Typical Two Weeks Might Look Like Community Development is a flexible role shaped by the needs of local people and communities, with some evening and weekend working required. To help you understand how the role operates in practice, we've included an example two-week working pattern attached. Please note this is for illustration only and will vary depending on community needs and priorities. About You We are looking for someone who is motivated by working with people and passionate about helping communities connect and thrive. You may already have experience in community development, or come from a background such as housing, social care, education, youth work or the wider charity sector. What matters most is your ability to build trusted relationships, engage people effectively and support collaboration that leads to positive change. You will be an excellent communicator, able to build trust, inspire action and work effectively with a wide range of people and organisations. You will also be comfortable working independently, managing a varied workload and developing strong working relationships across different groups. We are looking for someone with: A Community Development qualification and/or transferable Community Development skills and experience. An awareness of (or willingness to learn) Asset-Based Community Development (ABCD) - an approach focused on building on the strengths, skills and connections already present in communities. Strong communication and interpersonal skills, with the ability to build relationships that drive action. A track record of successful collaboration with internal and external partners and stakeholders. Effective and efficient organisational and IT skills. PLEASE NOTE: The successful candidate will need to be based within a 30-minute commute of their allocated locality and there is a requirement to travel regularly across the wider area (travel expenses covered). The successful candidate must possess a valid full UK driver's license and have access to a reliable vehicle with business insurance for work purposes. There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity's needs such as our annual all colleagues in person event. The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying. The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check About the Team You'll be joining a supportive and collaborative team of Community Development professionals working across local communities to build relationships, develop partnerships and support community-led activity. Community Development Managers and Community Builders work closely together, sharing learning and supporting each other to deliver meaningful local impact. Please see the job description for more details. In return we can offer you: Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 29 days' annual leave plus 8 bank holidays, regardless of service -plus your birthday off to celebrate! Opportunity to buy and sell up to 5 days annual leave per year. Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 3 volunteer days per year to support the Help for Heroes community. A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4 salary as an active member. Closing date: 23rd July 2026 Please note: We may close this vacancy early should we receive a high volume of strong applications. We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
Safer Neighbourhood Officer - Coventry Current clean driving licence and access to a car essential To understand the new tools and powers available to tackle anti-social behaviour on estates, including the instigation of legal action. To monitor and progress individual cases taking appropriate enforcement action, working closely in conjunction with appropriate staff to obtain a successful outcome. To Liaise with Solicitors to obtain appropriate advice to progress Court applications and attend hearings where necessary. To work closely with the Neighbourhood Services team and the Concierge team to determine the allocation and deployment of CCTV equipment, Lifeline alarms, mobile telephones and other measures providing support to tenants, including referrals to Victim Support, where appropriate. Responsibilities Work with colleagues in Neighbourhood Services Concierge team to implement local neighbourhood plans in a co-ordinated way to create neighbourhoods that are safe places for people to live in, 'creating places where people are proud to live' Ensure that appropriate enforcement action is taken, including legal remedies, in cases of serious and or/persistent nuisance or anti-social behaviour; developing specialist knowledge as appropriate Work with the tenancy sustainment team to provide support to vulnerable customers to enable to stay in their tenancy and minimise enforcement action Work with other teams to ensure that respective services align, specifically with the neighbourhood teams in managing tenancies effectively and in the creation of safer neighbourhoods To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas: Ideally have relevant professional qualification e.g. CIH Ideally have knowledge of property structure, fabric and services to a level that enables specification of repairs to tenanted, void dwellings and communal areas Ideally have knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector Knowledge of Housing Tenancy Conditions and the processes involved in their enforcement Experience of working for a housing service provider in a role involving regular interaction with the public or demonstration of other relevant experience Basic understanding of the legal framework within which anti-social behaviour can be dealt with Experience of working with customers, internally and externally and partner agencies to support the delivery of the business Excellent communication skills both verbally and in writing to a variety of audiences Ability to carry out interviews to discuss sensitive tenancy management issues, anti-social behaviour, neighbourhood disputes and provision of appropriate advice or guidance where necessary Ability and willingness to embrace the need for and adapt positively to change, resilient to challenges, obstacles and handling conflict Ideally be confident of lone working with a good understanding of the principles of risk assessment Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Jul 01, 2026
Seasonal
Safer Neighbourhood Officer - Coventry Current clean driving licence and access to a car essential To understand the new tools and powers available to tackle anti-social behaviour on estates, including the instigation of legal action. To monitor and progress individual cases taking appropriate enforcement action, working closely in conjunction with appropriate staff to obtain a successful outcome. To Liaise with Solicitors to obtain appropriate advice to progress Court applications and attend hearings where necessary. To work closely with the Neighbourhood Services team and the Concierge team to determine the allocation and deployment of CCTV equipment, Lifeline alarms, mobile telephones and other measures providing support to tenants, including referrals to Victim Support, where appropriate. Responsibilities Work with colleagues in Neighbourhood Services Concierge team to implement local neighbourhood plans in a co-ordinated way to create neighbourhoods that are safe places for people to live in, 'creating places where people are proud to live' Ensure that appropriate enforcement action is taken, including legal remedies, in cases of serious and or/persistent nuisance or anti-social behaviour; developing specialist knowledge as appropriate Work with the tenancy sustainment team to provide support to vulnerable customers to enable to stay in their tenancy and minimise enforcement action Work with other teams to ensure that respective services align, specifically with the neighbourhood teams in managing tenancies effectively and in the creation of safer neighbourhoods To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas: Ideally have relevant professional qualification e.g. CIH Ideally have knowledge of property structure, fabric and services to a level that enables specification of repairs to tenanted, void dwellings and communal areas Ideally have knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector Knowledge of Housing Tenancy Conditions and the processes involved in their enforcement Experience of working for a housing service provider in a role involving regular interaction with the public or demonstration of other relevant experience Basic understanding of the legal framework within which anti-social behaviour can be dealt with Experience of working with customers, internally and externally and partner agencies to support the delivery of the business Excellent communication skills both verbally and in writing to a variety of audiences Ability to carry out interviews to discuss sensitive tenancy management issues, anti-social behaviour, neighbourhood disputes and provision of appropriate advice or guidance where necessary Ability and willingness to embrace the need for and adapt positively to change, resilient to challenges, obstacles and handling conflict Ideally be confident of lone working with a good understanding of the principles of risk assessment Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Housing Admin Support Officer Temporary, Full Time £28.00 - £31.00 ph (umbrella) Location: Rochford Essex Please note you will be required to be site based 3 days a week, due to location of office use of a car is preferable. Accountabilities We are seeking to recruit a full-time temporary Housing Admin Support Officer. You will be responsible in being part of a small team to deliver a customer orientated service within the Housing Options and Homelessness service. Experience in a customer facing role would be essential, experience in a housing options environment would be desirable. Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers homelessness and housing issues, acting as first line point of contact for customers. Support the Housing Options service to carry out the Council s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council s own policies and procedures Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service. Including conducting triage phone calls. Manage the data input of all documents and correspondence for the Housing Options Service. The Experience You Will Bring Able to evidence excellent communication skills and ability to work in challenging situations Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets Effective written communication and customer service skills Able to work to deadlines and work in a high-pressure environment Experience of working in a frontline customer focused environment dealing with the public by telephone and in person Effective team working. Sharing ownership, team goals and workload To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Jul 01, 2026
Contractor
Housing Admin Support Officer Temporary, Full Time £28.00 - £31.00 ph (umbrella) Location: Rochford Essex Please note you will be required to be site based 3 days a week, due to location of office use of a car is preferable. Accountabilities We are seeking to recruit a full-time temporary Housing Admin Support Officer. You will be responsible in being part of a small team to deliver a customer orientated service within the Housing Options and Homelessness service. Experience in a customer facing role would be essential, experience in a housing options environment would be desirable. Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers homelessness and housing issues, acting as first line point of contact for customers. Support the Housing Options service to carry out the Council s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council s own policies and procedures Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service. Including conducting triage phone calls. Manage the data input of all documents and correspondence for the Housing Options Service. The Experience You Will Bring Able to evidence excellent communication skills and ability to work in challenging situations Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets Effective written communication and customer service skills Able to work to deadlines and work in a high-pressure environment Experience of working in a frontline customer focused environment dealing with the public by telephone and in person Effective team working. Sharing ownership, team goals and workload To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Location: Maidstone Contract: Temporary, 3 months Hours: Full-time, 37 hours per week Salary: £20 per hour, plus holiday (circa £38,500 salaried equivalent) Start Date: ASAP Prospectus is proud to be supporting our client in their search for a temporary Homelessness Support Officer . Please note this role will require an enhanced DBS check due to the need to work closely with vulnerable adults. You will also require a valid driving licence and access to your own vehicle. Responsibilities: Manage a caseload of clients, delivering effective support, needs assessments, and support plans Provide practical and emotional support to vulnerable individuals with complex needs Work collaboratively with partner agencies to deliver multi-agency interventions Support individuals to access services such as housing, healthcare, education, and employment Carry out risk assessments and develop "staying safe" plans Help prevent and reduce rough sleeping and homelessness across the borough Maintain accurate case records and contribute to service performance targets Participate in out-of-hours work, including evenings, weekends, and on-call rota Requirements: Recent, relevant experience working in a housing or homelessness-focused role Experience with support planning and risk management in collaboration with service users High level of organisation and attention to detail, with the ability to manage priorities and caseloads Excellent interpersonal and communication skills, with the ability to build strong stakeholder relationships Collaborative, proactive, and empathetic approach CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format. At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Jul 01, 2026
Full time
Location: Maidstone Contract: Temporary, 3 months Hours: Full-time, 37 hours per week Salary: £20 per hour, plus holiday (circa £38,500 salaried equivalent) Start Date: ASAP Prospectus is proud to be supporting our client in their search for a temporary Homelessness Support Officer . Please note this role will require an enhanced DBS check due to the need to work closely with vulnerable adults. You will also require a valid driving licence and access to your own vehicle. Responsibilities: Manage a caseload of clients, delivering effective support, needs assessments, and support plans Provide practical and emotional support to vulnerable individuals with complex needs Work collaboratively with partner agencies to deliver multi-agency interventions Support individuals to access services such as housing, healthcare, education, and employment Carry out risk assessments and develop "staying safe" plans Help prevent and reduce rough sleeping and homelessness across the borough Maintain accurate case records and contribute to service performance targets Participate in out-of-hours work, including evenings, weekends, and on-call rota Requirements: Recent, relevant experience working in a housing or homelessness-focused role Experience with support planning and risk management in collaboration with service users High level of organisation and attention to detail, with the ability to manage priorities and caseloads Excellent interpersonal and communication skills, with the ability to build strong stakeholder relationships Collaborative, proactive, and empathetic approach CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format. At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Location: Maidstone Contract: Temporary, 3 months Hours: Full-time, 37 hours per week Salary: £20 per hour, plus holiday (circa £38,500 salaried equivalent) Start Date: ASAP Prospectus is proud to be supporting our client in their search for a temporary Homelessness Resettlement Officer . Please note this role will require a standard DBS check due to the need to work closely with vulnerable adults. Responsibilities: Manage a caseload of households owed the main housing duty, supporting them into settled accommodation Develop and maintain Personalised Housing Plans to help prevent and relieve homelessness Provide housing advice across a range of options including private rented sector, social housing, and supported accommodation Work closely with landlords and partners to secure accommodation and remove barriers (e.g. rent arrears, affordability issues) Carry out assessments, interviews, and home visits where required Ensure decisions are made in line with Housing Act 1996 (Part VII) and the Homelessness Code of Guidance Maintain accurate records and meet performance targets Work collaboratively with internal teams and external agencies Requirements: Recent, relevant experience working in a housing or homelessness-focused role Strong knowledge of housing legislation (Housing Act 1996 Part VII, Homelessness Code of Guidance, etc.) Experience using a range of housing options (private/social, DHPs, landlord schemes, etc.) High level of organisation and attention to detail, with the ability to manage priorities and caseloads Excellent interpersonal and communication skills, with the ability to build strong stakeholder relationships Collaborative, proactive, and empathetic approach CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format. At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Jul 01, 2026
Full time
Location: Maidstone Contract: Temporary, 3 months Hours: Full-time, 37 hours per week Salary: £20 per hour, plus holiday (circa £38,500 salaried equivalent) Start Date: ASAP Prospectus is proud to be supporting our client in their search for a temporary Homelessness Resettlement Officer . Please note this role will require a standard DBS check due to the need to work closely with vulnerable adults. Responsibilities: Manage a caseload of households owed the main housing duty, supporting them into settled accommodation Develop and maintain Personalised Housing Plans to help prevent and relieve homelessness Provide housing advice across a range of options including private rented sector, social housing, and supported accommodation Work closely with landlords and partners to secure accommodation and remove barriers (e.g. rent arrears, affordability issues) Carry out assessments, interviews, and home visits where required Ensure decisions are made in line with Housing Act 1996 (Part VII) and the Homelessness Code of Guidance Maintain accurate records and meet performance targets Work collaboratively with internal teams and external agencies Requirements: Recent, relevant experience working in a housing or homelessness-focused role Strong knowledge of housing legislation (Housing Act 1996 Part VII, Homelessness Code of Guidance, etc.) Experience using a range of housing options (private/social, DHPs, landlord schemes, etc.) High level of organisation and attention to detail, with the ability to manage priorities and caseloads Excellent interpersonal and communication skills, with the ability to build strong stakeholder relationships Collaborative, proactive, and empathetic approach CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format. At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Private Rented Sector Officer Surrey Local Authority 40- 45 per hour (Umbrella) Initial 6-Month Contract Hybrid Working Are you an experienced Private Rented Sector Officer or Private Sector Housing Officer looking for your next Local Authority contract? A Surrey Local Authority is looking to recruit a proactive and relationship-focused Private Rented Sector Officer to join its Housing team on an initial six-month contract. This is an excellent opportunity to play a key role in reducing the use of temporary accommodation by securing sustainable housing solutions for households at risk of homelessness. The Role As a Private Rented Sector Officer , you'll work at the forefront of the Council's homelessness prevention service, sourcing suitable accommodation within the private rented sector and building strong partnerships with landlords and letting agents. You'll be responsible for identifying new accommodation opportunities, negotiating tenancy arrangements and helping households move into safe, affordable homes. Working closely with colleagues across Housing, you'll make a direct contribution to preventing and relieving homelessness while reducing reliance on temporary accommodation. This role would suit an experienced Private Sector Housing Officer or Private Rented Sector Officer who enjoys building relationships with landlords, negotiating successful outcomes and making a real difference to households in housing need. Key Responsibilities Proactively source and procure suitable private rented accommodation for households threatened with or experiencing homelessness. Develop and maintain strong working relationships with local landlords, letting agents and property owners. Negotiate tenancy agreements and financial packages to secure accommodation and achieve positive outcomes for applicants. Promote the Council's private rented sector initiatives and encourage landlord engagement. Work collaboratively with Housing Options colleagues to support households into appropriate long-term accommodation. Maintain accurate case records and ensure all work is completed in line with relevant housing legislation and Council policies. Contribute to reducing the number of households placed in temporary accommodation through effective prevention and relief work. About You To be considered for this role, you'll ideally have: Experience working within Housing Options, Homelessness Prevention or the Private Rented Sector. Experience liaising with private landlords and letting agents. Strong negotiation and relationship-building skills. A proactive approach with the ability to identify housing opportunities and deliver positive outcomes. Excellent communication and organisational skills. An understanding of homelessness legislation and the challenges affecting the private rented sector would be advantageous. What's on Offer? 40- 45 per hour (Umbrella). Initial 6-month contract with the potential for extension. Hybrid working arrangements. Opportunity to make a tangible impact on homelessness prevention within a supportive Housing team. Surrey-based Local Authority with an established Housing service. If you're an experienced Private Rented Sector Officer , Private Sector Housing Officer , Housing Options Officer, Housing Officer or Homelessness Prevention Officer looking for your next Local Authority contract, I'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
Jul 01, 2026
Contractor
Private Rented Sector Officer Surrey Local Authority 40- 45 per hour (Umbrella) Initial 6-Month Contract Hybrid Working Are you an experienced Private Rented Sector Officer or Private Sector Housing Officer looking for your next Local Authority contract? A Surrey Local Authority is looking to recruit a proactive and relationship-focused Private Rented Sector Officer to join its Housing team on an initial six-month contract. This is an excellent opportunity to play a key role in reducing the use of temporary accommodation by securing sustainable housing solutions for households at risk of homelessness. The Role As a Private Rented Sector Officer , you'll work at the forefront of the Council's homelessness prevention service, sourcing suitable accommodation within the private rented sector and building strong partnerships with landlords and letting agents. You'll be responsible for identifying new accommodation opportunities, negotiating tenancy arrangements and helping households move into safe, affordable homes. Working closely with colleagues across Housing, you'll make a direct contribution to preventing and relieving homelessness while reducing reliance on temporary accommodation. This role would suit an experienced Private Sector Housing Officer or Private Rented Sector Officer who enjoys building relationships with landlords, negotiating successful outcomes and making a real difference to households in housing need. Key Responsibilities Proactively source and procure suitable private rented accommodation for households threatened with or experiencing homelessness. Develop and maintain strong working relationships with local landlords, letting agents and property owners. Negotiate tenancy agreements and financial packages to secure accommodation and achieve positive outcomes for applicants. Promote the Council's private rented sector initiatives and encourage landlord engagement. Work collaboratively with Housing Options colleagues to support households into appropriate long-term accommodation. Maintain accurate case records and ensure all work is completed in line with relevant housing legislation and Council policies. Contribute to reducing the number of households placed in temporary accommodation through effective prevention and relief work. About You To be considered for this role, you'll ideally have: Experience working within Housing Options, Homelessness Prevention or the Private Rented Sector. Experience liaising with private landlords and letting agents. Strong negotiation and relationship-building skills. A proactive approach with the ability to identify housing opportunities and deliver positive outcomes. Excellent communication and organisational skills. An understanding of homelessness legislation and the challenges affecting the private rented sector would be advantageous. What's on Offer? 40- 45 per hour (Umbrella). Initial 6-month contract with the potential for extension. Hybrid working arrangements. Opportunity to make a tangible impact on homelessness prevention within a supportive Housing team. Surrey-based Local Authority with an established Housing service. If you're an experienced Private Rented Sector Officer , Private Sector Housing Officer , Housing Options Officer, Housing Officer or Homelessness Prevention Officer looking for your next Local Authority contract, I'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
Tenancy Support Officer Location: Rugby Pay Rate: 17.18 per hour PAYE Contract: Temporary (3 Months) We are recruiting for an experienced Tenancy Support Officer to provide intensive support to tenants with complex needs, helping them sustain their tenancies and live independently. Key Responsibilities Deliver tailored tenancy support and develop individual support plans. Support tenants with budgeting, debt management, income maximisation, and welfare benefits. Work closely with Housing Officers, Revenues Teams, and external agencies. Signpost customers to local services and support networks. Maintain accurate records and case notes. Assist in resolving tenancy issues, including rent arrears and tenancy breaches. Support vulnerable tenants to achieve positive outcomes and maintain stable housing. Requirements Minimum 2 years' experience in a customer-focused or housing-related role. Knowledge of welfare benefits, housing support services, and tenancy sustainment. Strong communication, report writing, and organisational skills. Ability to manage a varied caseload and work independently. Experience dealing with vulnerable customers and complex needs. Good IT skills and attention to detail. Full UK driving licence. This is an excellent opportunity for a housing professional who is passionate about helping people maintain their homes and improve their quality of life.
Jul 01, 2026
Seasonal
Tenancy Support Officer Location: Rugby Pay Rate: 17.18 per hour PAYE Contract: Temporary (3 Months) We are recruiting for an experienced Tenancy Support Officer to provide intensive support to tenants with complex needs, helping them sustain their tenancies and live independently. Key Responsibilities Deliver tailored tenancy support and develop individual support plans. Support tenants with budgeting, debt management, income maximisation, and welfare benefits. Work closely with Housing Officers, Revenues Teams, and external agencies. Signpost customers to local services and support networks. Maintain accurate records and case notes. Assist in resolving tenancy issues, including rent arrears and tenancy breaches. Support vulnerable tenants to achieve positive outcomes and maintain stable housing. Requirements Minimum 2 years' experience in a customer-focused or housing-related role. Knowledge of welfare benefits, housing support services, and tenancy sustainment. Strong communication, report writing, and organisational skills. Ability to manage a varied caseload and work independently. Experience dealing with vulnerable customers and complex needs. Good IT skills and attention to detail. Full UK driving licence. This is an excellent opportunity for a housing professional who is passionate about helping people maintain their homes and improve their quality of life.
Hays Specialist Recruitment - Education
Caerhun, Gwynedd
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Bangor. Your new role We are seeking a Housing Support Worker to join the Nacro team in Bangor on a temp-to-perm basis. The main focus of this role is to provide support to residents by creating person-centred support plans. You will meet with residents, discuss support needs and how you can support them to meet their objectives, complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our residents. You will also need to be able to help residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness, you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned.You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working hours 18.5 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temp-to-perm role, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 01, 2026
Seasonal
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Bangor. Your new role We are seeking a Housing Support Worker to join the Nacro team in Bangor on a temp-to-perm basis. The main focus of this role is to provide support to residents by creating person-centred support plans. You will meet with residents, discuss support needs and how you can support them to meet their objectives, complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our residents. You will also need to be able to help residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness, you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned.You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working hours 18.5 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temp-to-perm role, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company A well-established and community-focused housing provider is seeking an experienced Housing Officer on a temporary basis to support customers across a varied housing patch. The organisation is committed to delivering excellent tenancy and estate management services, ensuring communities remain safe, sustainable, and well maintained. The role offers a mix of community-based, office, and home working, with a strong focus on customer engagement and partnership working. Your new role As a Housing Officer, you will deliver a comprehensive housing management service, managing a range of tenancies and estate-related responsibilities. This will include tenancy sustainment, anti-social behaviour case management, safeguarding, estate inspections, customer signposting, and supporting sustainable communities through proactive intervention. You will work closely with customers, contractors, local agencies, and internal teams to resolve issues effectively, support vulnerable tenants, and maintain a visible presence within neighbourhoods. The role will also involve carrying out tenancy checks, supporting new tenancy sign-ups, managing abandoned properties, and assisting with community engagement initiatives. What you'll need to succeed To be successful in this role, you will need previous experience in housing management. You should have a strong understanding of tenancy management, safeguarding, anti-social behaviour, and estate management principles. Excellent communication and relationship-building skills are essential, alongside the ability to manage a diverse caseload and work collaboratively with external agencies and internal stakeholders. You will also need to be proactive, organised, and confident in dealing with challenging situations whilst maintaining excellent customer service standards. What you'll get in return In return, you will have the opportunity to join a respected housing organisation that places a genuine emphasis on community impact and customer service. You will benefit from flexible hybrid working, a varied and rewarding workload, and the chance to make a positive difference within local communities. This role will pay an hourly rate of 23 - 28 per hour and is a full-time 3-month temporary role. This is an excellent opportunity for an experienced housing professional looking to further develop their career within a supportive and values-driven environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 01, 2026
Seasonal
Your new company A well-established and community-focused housing provider is seeking an experienced Housing Officer on a temporary basis to support customers across a varied housing patch. The organisation is committed to delivering excellent tenancy and estate management services, ensuring communities remain safe, sustainable, and well maintained. The role offers a mix of community-based, office, and home working, with a strong focus on customer engagement and partnership working. Your new role As a Housing Officer, you will deliver a comprehensive housing management service, managing a range of tenancies and estate-related responsibilities. This will include tenancy sustainment, anti-social behaviour case management, safeguarding, estate inspections, customer signposting, and supporting sustainable communities through proactive intervention. You will work closely with customers, contractors, local agencies, and internal teams to resolve issues effectively, support vulnerable tenants, and maintain a visible presence within neighbourhoods. The role will also involve carrying out tenancy checks, supporting new tenancy sign-ups, managing abandoned properties, and assisting with community engagement initiatives. What you'll need to succeed To be successful in this role, you will need previous experience in housing management. You should have a strong understanding of tenancy management, safeguarding, anti-social behaviour, and estate management principles. Excellent communication and relationship-building skills are essential, alongside the ability to manage a diverse caseload and work collaboratively with external agencies and internal stakeholders. You will also need to be proactive, organised, and confident in dealing with challenging situations whilst maintaining excellent customer service standards. What you'll get in return In return, you will have the opportunity to join a respected housing organisation that places a genuine emphasis on community impact and customer service. You will benefit from flexible hybrid working, a varied and rewarding workload, and the chance to make a positive difference within local communities. This role will pay an hourly rate of 23 - 28 per hour and is a full-time 3-month temporary role. This is an excellent opportunity for an experienced housing professional looking to further develop their career within a supportive and values-driven environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Council Tax & Housing Benefits Officer Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate 20.96 PAYE / 27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer records and update accounts using council systems. Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes. Support residents in using online services and digital platforms such as MyAccount. Liaise with internal departments and external organisations to resolve customer enquiries efficiently. Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience. About You You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. Essential Requirements Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation. Essential software knowledge of Northgate/NEC/Iworld. Working knowledge of a document imaging system Minimum one year's experience within a customer service or service delivery environment. Proven ability to resolve customer enquiries by telephone. Excellent verbal and written communication skills. Ability to remain calm and professional when handling difficult or distressed customers. Experience using Microsoft Office, CRM systems and other ICT applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 01, 2026
Contractor
Job Title: Council Tax & Housing Benefits Officer Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate 20.96 PAYE / 27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer records and update accounts using council systems. Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes. Support residents in using online services and digital platforms such as MyAccount. Liaise with internal departments and external organisations to resolve customer enquiries efficiently. Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience. About You You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. Essential Requirements Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation. Essential software knowledge of Northgate/NEC/Iworld. Working knowledge of a document imaging system Minimum one year's experience within a customer service or service delivery environment. Proven ability to resolve customer enquiries by telephone. Excellent verbal and written communication skills. Ability to remain calm and professional when handling difficult or distressed customers. Experience using Microsoft Office, CRM systems and other ICT applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Your new company We are seeking a highly organised and proactive Programme Support Officer to join a dynamic team delivering important housing and homelessness initiatives. This is a fantastic opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to contribute to meaningful social impact.You will play a key role in ensuring the smooth day-to-day running of programmes by providing high-quality administrative, coordination, and operational support to colleagues and stakeholders. Your new role Programme & Administrative Support You will coordinate diaries, meetings, and events across multiple stakeholders, ensuring schedules run smoothly and efficiently. This includes organising and supporting meetings by preparing agendas, taking accurate minutes (including for steering groups), and ensuring all relevant documentation is in place. You will also manage shared inboxes, responding to queries in a timely and professional manner, while preparing, formatting, and maintaining reports, presentations, and programme documentation. Coordination & Communication Acting as a central point of contact, you will liaise with internal teams and external partners, supporting effective communication across the programme. You will help ensure programme delivery stays on track by monitoring actions, following up where required, and building strong working relationships with stakeholders across the organisation. Financial & Process Support You will support key financial and administrative processes, including raising purchase orders, sales orders, and assisting with supplier set-up. Maintaining accurate records will be essential, as well as ensuring compliance with internal procedures. You will also contribute to basic financial tracking and reporting activities to support the wider team. General Support In addition, you will provide flexible, ad-hoc administrative support to the wider team as needed. You will also assist with governance processes and support reporting requirements, helping to ensure programmes operate smoothly and in line with organisational standards. What you'll need to succeed We are looking for a highly organised individual with strong attention to detail who is proactive and self-motivated, with the ability to manage competing priorities effectively. You will be comfortable working in a busy environment, remaining calm under pressure while maintaining high standards. As a confident communicator, you will have excellent written and verbal skills, alongside a collaborative and flexible approach as part of a supportive team.You will bring 1-3+ years of experience in an administrative, programme, or project support role, ideally gained within a fast-paced office or programme environment. Strong proficiency in Microsoft Office (Word, Excel, and PowerPoint) is essential, along with experience managing meetings, diaries, and documentation. You should also be comfortable working with systems and processes, including finance or procurement systems.Experience within the public sector, housing, homelessness, social care, or charity environments would be advantageous, as would familiarity with governance processes and structured reporting, although these are not essential. What you'll get in return In return, you will benefit from a flexible and supportive working environment, with a hybrid working model designed to promote a healthy work-life balance. This role follows a consistent working pattern of Tuesday to Thursday each week, offering structure and flexibility across your schedule. You will receive a competitive hourly rate of 18.33 per hour, paid weekly, providing reliable and timely earnings. Alongside this, you'll gain valuable experience working within a purpose-driven team, contributing to meaningful housing and homelessness programmes while further developing your administrative and programme support skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 01, 2026
Seasonal
Your new company We are seeking a highly organised and proactive Programme Support Officer to join a dynamic team delivering important housing and homelessness initiatives. This is a fantastic opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to contribute to meaningful social impact.You will play a key role in ensuring the smooth day-to-day running of programmes by providing high-quality administrative, coordination, and operational support to colleagues and stakeholders. Your new role Programme & Administrative Support You will coordinate diaries, meetings, and events across multiple stakeholders, ensuring schedules run smoothly and efficiently. This includes organising and supporting meetings by preparing agendas, taking accurate minutes (including for steering groups), and ensuring all relevant documentation is in place. You will also manage shared inboxes, responding to queries in a timely and professional manner, while preparing, formatting, and maintaining reports, presentations, and programme documentation. Coordination & Communication Acting as a central point of contact, you will liaise with internal teams and external partners, supporting effective communication across the programme. You will help ensure programme delivery stays on track by monitoring actions, following up where required, and building strong working relationships with stakeholders across the organisation. Financial & Process Support You will support key financial and administrative processes, including raising purchase orders, sales orders, and assisting with supplier set-up. Maintaining accurate records will be essential, as well as ensuring compliance with internal procedures. You will also contribute to basic financial tracking and reporting activities to support the wider team. General Support In addition, you will provide flexible, ad-hoc administrative support to the wider team as needed. You will also assist with governance processes and support reporting requirements, helping to ensure programmes operate smoothly and in line with organisational standards. What you'll need to succeed We are looking for a highly organised individual with strong attention to detail who is proactive and self-motivated, with the ability to manage competing priorities effectively. You will be comfortable working in a busy environment, remaining calm under pressure while maintaining high standards. As a confident communicator, you will have excellent written and verbal skills, alongside a collaborative and flexible approach as part of a supportive team.You will bring 1-3+ years of experience in an administrative, programme, or project support role, ideally gained within a fast-paced office or programme environment. Strong proficiency in Microsoft Office (Word, Excel, and PowerPoint) is essential, along with experience managing meetings, diaries, and documentation. You should also be comfortable working with systems and processes, including finance or procurement systems.Experience within the public sector, housing, homelessness, social care, or charity environments would be advantageous, as would familiarity with governance processes and structured reporting, although these are not essential. What you'll get in return In return, you will benefit from a flexible and supportive working environment, with a hybrid working model designed to promote a healthy work-life balance. This role follows a consistent working pattern of Tuesday to Thursday each week, offering structure and flexibility across your schedule. You will receive a competitive hourly rate of 18.33 per hour, paid weekly, providing reliable and timely earnings. Alongside this, you'll gain valuable experience working within a purpose-driven team, contributing to meaningful housing and homelessness programmes while further developing your administrative and programme support skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mobile Caretaker £10,169.59 pa Permanent, Part Time - 14.5 hours - Thursday (7.5hrs) / Friday (7 hours) Bedford, UK Are you passionate about creating safe, welcoming environments for residents? Do you thrive in a role where every day brings new challenges and opportunities to help others? bpha is seeking a dedicated Caretaker to join our team and play a vital part in maintaining the safety, cleanliness, and community spirit of our buildings. What You'll Do: Deliver a high-quality, customer-focused caretaking service to our residents. Respond swiftly to emergencies and act as a first responder, ensuring the ongoing safety of communal buildings. Complete health and safety assessments, keep accurate records, and help bpha meet statutory and legislative requirements. Supervise contractors and maintenance teams on site, assisting with tasks like grass cutting, window cleaning, and repairs. Carry out daily, weekly, and monthly safety checks-including fire alarms, emergency lighting, fire doors, and lifts. Ensure communal areas are clean, safe, and free from hazards, following bpha's "Move It or Lose It" process. Perform basic maintenance tasks such as changing light bulbs, reading meters, and adjusting time switches. Work closely with housing officers and other stakeholders to provide a joint approach to building safety. Manage challenging situations with empathy and professionalism, supporting residents and liaising with emergency services when needed. What We're Looking For: Ability to work independently (lone working) and as part of a team. Excellent communication and customer service skills. Experience in cleaning and general maintenance. Confident using Microsoft Outlook, Teams, Excel, and Asprey data systems. Relevant qualifications (or equivalent experience) such as Legionella P900, Level 2 VRQ Award in Asset and Building Compliance Awareness. COSHH training is desirable. Our Values: At bpha, we live by our values: We take responsibility: We do what we say and hold ourselves accountable. We show empathy: We respect and listen to every colleague and customer. We are better together: We collaborate, value diversity, and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference for more people. Why Join Us? Be part of a supportive, ambitious team committed to excellence. Make a real impact on the safety and wellbeing of our residents. Opportunities for training and professional development. Work in a role where your actions truly matter, every single day.
Jul 01, 2026
Full time
Mobile Caretaker £10,169.59 pa Permanent, Part Time - 14.5 hours - Thursday (7.5hrs) / Friday (7 hours) Bedford, UK Are you passionate about creating safe, welcoming environments for residents? Do you thrive in a role where every day brings new challenges and opportunities to help others? bpha is seeking a dedicated Caretaker to join our team and play a vital part in maintaining the safety, cleanliness, and community spirit of our buildings. What You'll Do: Deliver a high-quality, customer-focused caretaking service to our residents. Respond swiftly to emergencies and act as a first responder, ensuring the ongoing safety of communal buildings. Complete health and safety assessments, keep accurate records, and help bpha meet statutory and legislative requirements. Supervise contractors and maintenance teams on site, assisting with tasks like grass cutting, window cleaning, and repairs. Carry out daily, weekly, and monthly safety checks-including fire alarms, emergency lighting, fire doors, and lifts. Ensure communal areas are clean, safe, and free from hazards, following bpha's "Move It or Lose It" process. Perform basic maintenance tasks such as changing light bulbs, reading meters, and adjusting time switches. Work closely with housing officers and other stakeholders to provide a joint approach to building safety. Manage challenging situations with empathy and professionalism, supporting residents and liaising with emergency services when needed. What We're Looking For: Ability to work independently (lone working) and as part of a team. Excellent communication and customer service skills. Experience in cleaning and general maintenance. Confident using Microsoft Outlook, Teams, Excel, and Asprey data systems. Relevant qualifications (or equivalent experience) such as Legionella P900, Level 2 VRQ Award in Asset and Building Compliance Awareness. COSHH training is desirable. Our Values: At bpha, we live by our values: We take responsibility: We do what we say and hold ourselves accountable. We show empathy: We respect and listen to every colleague and customer. We are better together: We collaborate, value diversity, and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference for more people. Why Join Us? Be part of a supportive, ambitious team committed to excellence. Make a real impact on the safety and wellbeing of our residents. Opportunities for training and professional development. Work in a role where your actions truly matter, every single day.
Resident Liaison Officer (RLO) Location: Hackney, London Contract: 6-8 Month Fixed-Term Contract Sector: Social Housing / Planned Maintenance 18.00per hour Overview We are currently seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned maintenance works within the Social Housing sector across Hackney. This is an excellent opportunity for a customer-focused professional with experience managing resident relationships throughout refurbishment and maintenance programmes. The successful candidate will act as the key point of contact between residents, site teams, and the client, ensuring works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Key Responsibilities Serve as the primary point of contact for residents before, during, and after works are carried out. Build and maintain positive relationships with tenants, leaseholders, client representatives, and site teams. Conduct resident consultations, property visits, and pre-start meetings. Keep residents informed of project timelines, access requirements, and any changes to scheduled works. Manage resident expectations and resolve queries, concerns, and complaints in a professional and timely manner. Coordinate access arrangements to ensure programme targets are achieved. Support vulnerable residents and ensure any specific needs are communicated to operational teams. Maintain accurate records of resident interactions, appointments, and project updates. Assist with customer satisfaction surveys and ensure high levels of resident engagement throughout the project. Work closely with site management teams to identify and resolve issues that may impact residents. Requirements Previous experience working as a Resident Liaison Officer within Social Housing is essential. Experience supporting planned maintenance, refurbishment, decarbonisation, kitchen & bathroom, roofing, or external works programmes. Strong communication and interpersonal skills. Ability to manage challenging situations and resolve complaints effectively. Excellent organisational and administrative abilities. Proficient in Microsoft Office and housing management systems. Full UK driving licence preferred but not essential. Desirable Experience Working on occupied social housing properties. Knowledge of tenant satisfaction measures and resident engagement best practices. Experience supporting vulnerable residents and diverse communities.
Jul 01, 2026
Seasonal
Resident Liaison Officer (RLO) Location: Hackney, London Contract: 6-8 Month Fixed-Term Contract Sector: Social Housing / Planned Maintenance 18.00per hour Overview We are currently seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned maintenance works within the Social Housing sector across Hackney. This is an excellent opportunity for a customer-focused professional with experience managing resident relationships throughout refurbishment and maintenance programmes. The successful candidate will act as the key point of contact between residents, site teams, and the client, ensuring works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Key Responsibilities Serve as the primary point of contact for residents before, during, and after works are carried out. Build and maintain positive relationships with tenants, leaseholders, client representatives, and site teams. Conduct resident consultations, property visits, and pre-start meetings. Keep residents informed of project timelines, access requirements, and any changes to scheduled works. Manage resident expectations and resolve queries, concerns, and complaints in a professional and timely manner. Coordinate access arrangements to ensure programme targets are achieved. Support vulnerable residents and ensure any specific needs are communicated to operational teams. Maintain accurate records of resident interactions, appointments, and project updates. Assist with customer satisfaction surveys and ensure high levels of resident engagement throughout the project. Work closely with site management teams to identify and resolve issues that may impact residents. Requirements Previous experience working as a Resident Liaison Officer within Social Housing is essential. Experience supporting planned maintenance, refurbishment, decarbonisation, kitchen & bathroom, roofing, or external works programmes. Strong communication and interpersonal skills. Ability to manage challenging situations and resolve complaints effectively. Excellent organisational and administrative abilities. Proficient in Microsoft Office and housing management systems. Full UK driving licence preferred but not essential. Desirable Experience Working on occupied social housing properties. Knowledge of tenant satisfaction measures and resident engagement best practices. Experience supporting vulnerable residents and diverse communities.
